DOCUMENT RESUME CE 049 396 TITLE, Consumer's … · Consumer's Resource Handbook. INSTITUTION Office of Consumer Affairs, Washington, D.C. PUB DATE ... Lynn Pisano. Managing Editor

i,

DOCUMENT RESUME

_ED' 299 376 CE 049 396

TITLE, Consumer's Resource Handbook.INSTITUTION Office of Consumer Affairs, Washington, D.C.PUB DATE 88NOTE 100p.

PUB TYPE Guides - Non-Classroom Use (055)

EDRS PRICE MF01/PC04 Plus Postage.DESCRIPTORS Adults; *Consumer Education; *Consumer Protection;

Merchandise Information; *Money Management;*Organizations (Groups); *Resources

IDENTIFIERS *Consumer Complaints

ABSTRACTThis-handbook is intended to help consumers exercise

their rights in the marketplace in three ways. It shows how tocommunicate more effectively with manufacturers, retailers, andservice providers; it is a self-help manual for resolving individualconsumer complaints; and it lists helpful sources of assistance. Thehandbook has two sections. Part I, How To Be a-Smart Consumer,features tips on avoiding purchasing problems and getting the mostfor-one's money. It gives steps-for handling one's own complaint andwriting an effective complaint letter. Part II, the ConsumerAssistance Directory, lists consumer offices-in both the public andprivate sectors that provide assistance for consumer complaints. Anindek-in the back of the -handbook lists, by subject, the appropriatecontact. Consumer tips and remainders on resolving complaints appearthroughout the handbook- These tips are also in the indek by subject.The handbook is a handy reference tool for.consumers; additionalusers include educators (as a source of information and ideas fordeveloping and teaching innovative consumer education courses) andconsumer leaders in business and government (as a resource forlocating others who share consumer program objectives and who canhelp resolve consumer complaints). (YLB)

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LiTO THE EDUCATIONAL RESOURCESINFORMATION CENTER (ERIC)."

: u.s. ovalar c..i.aucknoaOffice ci Educations! Rearch and Improver,*

;UCATIONAL RESOURCES INFORMATION.. -CENTER (ERIC)

This document hai,beon reproduced -4i:received from the 'person or organizationoriginating a

0 Minor changes have been made to improity:eproduetfors qualify.

Points efriel;ior oiarilontistated In this docmint do not necessarily represent WheatOERI position or policy.

La. a_lassansesa.

uTwo hundred years ago, a group of patriots conceived theConstitution and thereby created the political, economic, andsocial framework of our Nation. As a result, many preciousfreedoms have been guaranteed to American citizens . . . Theseprinciples of freedom and fairness are the basis for consumerrights in the marketplace: the right to choose among products,services and suppliers; the right to adequate information aboutwhat we buy; the right to expect that products offered for salewill conform to reasonable safety standards; the right to beheard; and the right to consumer education. . . . p7he exerciseof these rights helps maintain the vigor of our economicsystemcreating positive pressure for better products, services,and warranties . . ."

Excerpts from President Reagan's Proclamation of NationalConsumers Week, April 19-25, 1987..

3

Consumer's ResourceHandbook

Published by the United States Office of Consumer Affairs

Virginia H. KnauerSpecial Adviser to the President for consumer Affairs, and

Director, United StateS Office of Consumer Affairs

Robert F. SteevesDeputy Director

Lynn PisanoManaging Editor

Michelle MuthAssociate Editor

Frank R. MarvinProduction Manager

Sp-,:ial thanks to the U.S. Office of Consumer Affairs

Anna le Barnes NellieFegansBet Jorders Millie Gerstner

Geraldine Birder Barbara HillCharles Cavagnaro Kevin Ireland

Daisy Cherry Bonnie JansenWilliam J. Corbett, Jr. Fred Johnson

Edna Cosby Howard SeltzerLiz Doherty Gina Ley Steiner

Patricia Faley Juanita YatesDorothy Godlewski

(deceased)

Government Printing Office

Nicholas FredaKenneth Kidd

Sidney K. NicholsGlenn L. Rottmann

Department of the Treasury

Stuart GatesWilliam White

Federal Trade Commission

Bureau of ConsumerProtection Staff

Consumer Information Center

Tim Burr

Department of Health and Human ServicesOffice of Management Analysis and Systems

Joseph FanHarry E. Rogoff

Council of Better Business Bureaus

Dave JohnsonDianne Skeltis Ward

Susan Wycoff

1988 Edition

Additional -single copies of the Consumer's Resource Handbook are available .re by writing theConsumer Information Center, Pueblo, Colorado 81009.

r;VX-_ 15111.

THE WHITE 1191,4EwAsifiNGTes

Dear Consumer:This is thc..-4th:erfition of one of the most popular and

widely-acclaimed publicationS ever-iiroilueed by tho Fce.orc.;=---government. Every day, Consumers, consumer agencies, busi-nesses, volunteer groups, the Media, and many others openthese pages to find who to contact for assistance concerningavailable products and services in the marketplace.

-.First published-by the Office.of Special Adviser to thePresident tOrCon5umer Affairs in 1981, the Coniumner's Re= -source Handbook is designed to Improve the way businesses,governments and other groups respond to coy umer inquiriesand complaints. Its goal is to cut down on the cost and frustration both. consumers' and con-sumer affairs professionals can encounter in a complei, global, and sometimes imperfectmarketplace.

Updated every two years, the Consumer's Resource Handbook is funded and supportedby a broad range of Administration cabinet officers aril'. agency heads.

A RESOURCE- OCR.CONSUMERS

Consumers will find the Handbook a useful tool to exercise their rights in the marketplacein three ways: 1),It shows how to communicate more effectively with manufacturers, retailers,and service providers; 2) It'S'a self-help manual for resolving individual consumer complaints;and 3) It lists helpful sources of assistance.

The Handbook has two sections. Part I, How to be a Smart Consumer, features tips onavoiding purchasing problems and getting the most for your money. It gives steps for han-dling your own-Complaint and writing an effective complaint letter. Part II, the ConsumerAssistance Directory, lists consumer offices in both public and private sectors that provideassistance for consumer complaints. If you're not sure which office to contact, check the indexin the'back of the Handbookby subject, for the appropriate contact.

Let me also introduce our friendly assistant, Eubie Smart. Eubie helps identify sourcesof consumer inforrhation; education, service and assistance. Eubie appears throughout theHandbook, providing consumer tips and reminders on resolving complaints. These tips arealso in the index by subject.

OTHER HANDBOOK USERS

As you can see, individual consumers will find the Handbook a handy reference tool.Educators, too, may wish to use it as a source of information and ideas for developing andteaching innovative consumer education courses. Consumer leaders in business and govern-ment will find it an invaluable resource for locating others who share consumer program ob-jectives and who can help resolve consumer complaints. We hope that everyone who usesthis Handbook is encouraged and helped by the response they receive to their inquiries orcomplaints.

Sincerely,

Virginia H. KnauerSpecial Adviser to the President for Consumer Affairs, and

Director, United States Office of Consumer Affairs

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Table of Contents

Message from President Reagan

Letter from Virginia H. Knauer, Special Adviser to the PresidentforConsumer Affairs, and Director, U.S. Office of ConsumerAffairs

Part I. How to be a Smart Consumer

ii

How to Get the Most for Your Money and Avoid Purchasing Problems 1

How to Handle Your' Own Complaint 2Writing a Complaint Letter 2Sample Complaint Letter 3Major Sources of Help 4

Part II. Consumer Assistance Directory

Corporate Consumer Contacts 7Automobile Manufacturers 31

Better Business Bureaus 39Trade Associations and Third-Party Dispute Resolution Programs 42State, County, and City Government Consumer Protection Offices 45State Agencies on Aging 59State Banking Authorities 61

State Insurance Regulators 63State Utility Commissions 65State Vocational and Rehabilitation Agencies 67State Weights and Measures Offices 71

Military Commissary and Exchange Contacts 73Federal Information Centers 75Selected Federal Agencies 76Federal TDD Directory 81

Index 83

Acknowledgments 93

lii

Part IHow to be a Smart Consumer

How to Get, the Most for Your Money and AvoidPurchasing Problems

Before making a purchase:

Analyze Mat you need and what product or servicefeatUres areimPortant to you.

s Compare brands. Ask for word-of-mouth recommen-dations and look for formal product comparisonreports. Check your local library for magazineS andother publications that contain product comparisons.

Compare'stores. Look for a store with a good repu-tation and plan, ahead to take advantage of, sales.Check with.your local Better Business Bureau (BBB)to find out if the company-is reputable.

Check for any extra charges, such as delivery fees,installation, and service costs.

Read warranties to understand what you must do andwhat the manufacturer must do if you have a problem.

Read contract terms carefully. Make sure all blankspades are filled in before you sign it.

Ask the salesperson to explain the store's return orexchange policy.

Don't assume an item is a bargain just because it isadvertised as one.

After your purchase:

Read and follow the instructions on how to use theproduct.

Use the product only as recommended by themanufacturer.

Read and understand the warranty. Keep in mind thatyou may have additional warranty rights in your state.Check with your state or local consumer office for more-information. A listing of these offices begins onpage 45.

Keep all sales receipts, warranties, and instructions.

If trouble develops, report the problem as soon aspossible. Trying to fix the product yourself may cancelthe warranty.

Keep a file of your efforts to resolve the problem. Itshould include the names of the individuals you speakwith and the date, time, and outcome of the conver-sation.

6 Use the complaint procedures and ConsumerAssistance Directory in this Handbook to find out howand where to get your problem resolved.

Eubie Smart is a copyright of The Advertising Council, Inc.

1

How to HandleYour Own Complaint

As a consumer you have the right toexpect quality products'and services it fair prices..If'something goes wrong, how-ever, there are things you can do to solve the problem. Hereare some suggestions for handling your own complaint:

Identify the problem:Before you complain to a company, be sure to identify the

problem, what (if anything) you have already done to resolveit, and decide what you think is a fair settlement. Do you wantyour money back? Would you like the product repaired? Doyou want the product exchanged?

Gather records:Start a file about your complaint.'include copies of sales

receipts, repair orders, warranties, cancelled checks, and con-tracts which will back up your complaint and help the com-pany solve your problem.

Go back to where you made thepurchase:

Cbritiort the, erson who Sold you the Kole or performed theservice. CalmlY and accurately explain the problem and whataction you would like taken. If that person is not helpful, askfor the supervisor or manager and restate your case. A largepercentage of consumer problems are resolved at this level.Chances ire, youth will be too.

Allow each person you contact time to resolve your prob-lem before contacting another source for assistance.

Keep a record of your efforts and include notes about whomyou spoke with and what was done about the problem. Savecopies of any letters you send to the company as well as letterssent to you.

Don't give up:If you ar,4 not with the response, don't give up,. If

the company, operates nationally or the product la 'a nationalbrand, call or write a letter,t0he periOn responsible for Con-sumer comPlaintS at the:coMpany'slieficNuarte'rS:ManYCom-panies haiie,toll-free telephone numbers, often printed on theprodUct.,,Before phoning a company long distance; it MightbevierthwhIle to see if the firm has an °800" Millibar you candial toll-free determine this, call:AT&T's °800" directoryassistance at 1 ogo) 56,1212., If you're writing a letter, send.your Iiitter to the consumer office or to the president of thecompany.

2

Writing a Complaint LetterWhere to, write:

If talking with the sales person or company representativedoes not resolve the problem, you will need to write a letterto the-company to resolve your complaint. For a list of manycorporate consumer contacts and their addresses, see page 7.

If there is no listing for the company, go to the referencesection of your local library. The following are excellentsources for locating useful company and brand nameinformation:

Standard & Poor's Register of Corporations, Directors andExecutives

Standard Diractoay of Advertisers

Thomas Register American Manufacturers

Trade Names Directory

What to write:The letter should include your name, address, homeand work telephone numbers, and account number, ifappropriate.

Make your letter brief and to the point. Specify all the impor-tant facts about your purchase, including the date and placeyou made the purchase and any information you can giveabout the productsuch as the serial or model number.If you are writing to complain about a service you received,describe the service arid who performed it.

State exactly what you want done about the problem andhow long you are willing to wait to resolve it. Be reasonable.

Include copies of all documents regarding your problem.Be sure to send COPIES, not originals.

Don't write an angry; sarcastic, or threatening letter. Theperson reading your letter probably was not responsiblefor your problem, but may be very helpful in resolving it.

Type your letter if possible. If it is handwritten, make sureit is neat and easy to read.

Keep a copy of all correspondence to and from thecompany.

The sample letter on the next page is a guide to help youwrite a complaint letter. Remember, if you write a letter toa Better Business Bureau, government agency, tradeassociation, or other source of assistance, give additionalinformation about what you have done so far to get yourcomplaint resolved.

8

Sample Complaint Letter

deicribe yourpuithase

name of product,serial numbers,

include date andlocation ofpurchase

ask forspecific action

enclose copies.of documents

(Your Address)(Your City, State, ZIP Code)(Date)

(Name of.Contact Person)(Title)(Company Name)(Street Address)(City, State, ZIP Code)

Dear (Contact'Person):

La St week I purchased (or had repaired) a (name of theproduct with serial or model number or service performed). I madethis purchase at (location, date, and other important details of thetransaction).

Unfortunately, your product (or service) has not performedsatisfactorily (or the service was inadequate) because (state theproblem).

Therefore, to solve the problem, I would appreciate your(state the specific action you want). Enclosed are copies(copiesNOT originals) of my records (receipts, guarantees,warranties, canceled checks, contracts, model and serial numbers,and'any other-documents).

i.am looking forward to your.reply and resolution of myproblem, and will wait (set time limit) before seeking third-partyassistance. Contact me at the above address or by phone at (homeand office numberswith area codes).

Sincerely,

(Your name)(Your account number, if appropriate)

9

Keep copies ofyour letter andall related documentsand Information

state the problem

give the history

allow timefor action orresponse

Include howyou can bereached

3

Major Sources of HelpThis section describes many sources available to you In

resolving consumer complaints.

Corporate Consumer ContactsMany companies have established consumer affairs or

customer relations departments to answer questions or to helpresOlVe consumer complaints. If you cannot resolve a com-

, plaint at the point ofpurchase, then contact' compunyheadquarters.

The addresses and telephone numbers of more than 700companies are listed in the Corporate Consumer Contactssection of this Handbook, beginning on page 7. Many entriesinclude toll-free "600"-telephone numbers, and some com-panies have TelecoMmunications Devices for the Deaf (TDD).numbers for the hearing impaired. If you write to the com-pany, use the sample letter on page 3 as a guide for your cor-respondence.

Automobile ManufacturersMoit'foreign and,domestic automobile manufacturers have

regional offices which handle consumer complaints that arenot 'resolved with a dealer. The list of Automobile Manu-facturers begins on page 3t

Better Business BureausCurrently, there are some 170 Better Business Bureaus

(BBBs) in the United States. These. bureaus are non-profitorganizations, sponsored by private, local businesses, andthey offer a variety of services. These services include:general information on products or services, reliability reports,background information on local businesses and organiza-tions, and records of a company's complaint handlingperformance.

Each Elba has its own'policy about reporting information.It may or may not tell you the nature of the complaint againsta business; but all will tell you If a complaint has been regis-tered. Many of the BBBs accept written complaints and willcontact Ellin on your behalf. BBBs do not judge or rate in-dividual products or brands, handle complaints concerningthe prices of goods or services, or give legal advice. How-ever, many bureaus do offer binding arbitration, a form ofdispute resolution, to those who ask for it. The Council ofBetter. Business, Bureaus, which Is sponsored by nationalbusinesses, also offers consumer education programs andreports on charitable organizations.

The address for the Council and a list of BBBs operatingin the United States begins on page 39.

Trade Associations and Third-PartyDispute Reselvt!n Programs

There are nearly 40,V.t. tale and professional associationsin the United States which represent a variety of interests (in-cluding banks, insurance companies, clothing manufacturers)and professionals (such as accountants, lawyers, doctors., andtherapists).

Some of these associations and their members haveestablished third-party dispute resolution programs to handle'consumer complaints not resolved at the point of purchase.if you choose a third-party dispute resolution program, askfor a copy of the rules of the program before you file `yourcase. In-some instances, the decision of the mediators isbinding and must be accepted by both the consumer and thebusiness. In other cases, only the business is required toaccept the decision. There are some programs where deci-sions are not binding on either party.

Trade associations have varying consumer functions, whichare described in the National Trade & Professional Associa-tions of the United ?fates. Check your local library for this bookand otherelated eources of help.

A list of Trade Associations and Third-Party Dispute Resolu-tion Programs begins on page 42.

State, County, and City GovernmentConsumer Offices

City and county consumer offices can be particularly helpfulbecause they.are easy to contact and arc familiar with localbusinesses arid laWs. If there is no local consumer office inyour area, contact &state consumer office. State consumeroffices are set up differently across the nation. Some stateshave a separate department of consumer affairs, while othershave, a consumer affairs office as a part of the governor's officeor attorney general's office.-My- of these.offices will help orrefer you to the proper agency for assistance.

If you have a consumer problem with a business transac-tion outside the state where you live, you should contact theconsumer office in the state where you made the purchase.When you contact any local or state consumer office, be sureto have handy copies of your sales receipts, other salesdocuments, and all correspondence with the company. A listof State, County, and City Government Consumer ProtectionOffices begins on page 45.

Many states also have special commissions and agencieswhich handle consumer questions and complaints aboutbanks, insurance, utilities, vocational and rehabilitation serv-ices, and weights and measures. These agencies are listedseparately beginning on page 59.

10

In addition, a variety of other helpful community servicesmay be available in your area. For example, County and StateCooperative Extension Services offer a variety of informationabdut health; safety, product comparisons, financial planning,and nutritional needs. Information about these and other stateand local-services can be found at your library 'and in thetelePhone,directory in the city, municipal, county or statelistings:

Federal AgenciesMany Federal agencies have enforcement and/or complaint

handling responsibilities for products and services used bythe general public. Others take action for the benefit of thepublic as a whole, but °do not resolve individual consumerproblems.

Agencies also have publications, fact sheets, and other in-formation that Mai be helpful in making purchase decisionsand dealing with Marketplace problems. If you need help indetermining where to go with your specific problem, checkthe index at the end of this book or call the nearest FederalInformation Center listed on page 75.

The Federal agencies listed in the Selected Federal Agen-cies section, beginning on page 76, respond to consumercomplaints and inquiries. A list of Federal agencies withTelecomMunIcations Devices for the Dsaf (TDD) begins onpage 81.

Remember:

1. First contact the seller if you have acomplaint.

2. If that doesn't resolve your problem,contact the company headquarters.

3. If your problem is still unresolved, referto the index for appropriate organiza-tions, or state, local and Federal officesthat provide assistance.

4. Taking legal action should be the lastresort.

Other Sources of HelpLibraries

Local libraries often have reference materials that provide,produCt comparisons and/or can guide you in your efforts toresolve consumer complaints. Many of the publications men-tioned in this Handbook can be found in public libraries. Someuniversity and other private libraries allow individuals to usetheir reference materials, too. Check yours local telephonedirectory for the location of nearby libraries.

Media ProgramsLocal newspapers and radio and television stations

throughout the United States offer "Action Line" or "Hot Line"services where consumers with problems may get help. Thesenews media are often successful in helping.to resolve con-sumer complaints because of their influence in communities,anci.because the potential for bad publicity may encouragea merchant Or business to take swifter action to resolve con-sumer problems. Some- Action Lines select only the mostsevere problems, or those most representative of a numberof complaints, and so may. not be able to handle everycomplaint.

To find these services, check with your local newspapers,radio and television stations, or your local library.

Occupational and ProfessionalLicensing Boards

There are an estimated 1,500 state agencies which licenseor register members of more than 550 professions and serv-ice industries, including doctors, lawyers, nurses, accountants,pharmacists, funeral directors, plumbers, electricians, autorepair shops, employment agencies, collection agencies,beauticians, and television and radio repair shops.

In addition to setting licensing standards, these boards alsoset rules and regulations; prepare and give examinations;issue, deny or revoke licenses; bring disciplinary actions; andhandle consumer complaints.

Many boards have referral services or consumer educa-tion materials to help you select a professional. If you havea complaint and contact a licensing agency, the agency willcontact the professional on your behalf. If necessary, they mayconduct an investigation and take disciplinary action againstthe professional. This action may include probation, or licensesuspension or revocation.

To locate the local office of an occupational or professionallicensing board, check your local telephone directory underthe headings of Licensing Boards or Professional Associa-tions, or look for the name of the individual agency. If thereis no local office, contact the state consumer office.

Legal Recourse

Please note that some of the sources of helplisted in the Consumer's Resource Handbookhave c policy of declining complaints from con-sumers who have sought prior legal counsel.

11

Smal",,Claims -CourtsSmall claims courts were established to resolve disputes

Inv° IvIng claims for smikidebts and accounts. While thr... max-irriuin amounts that can be claimed pr *aided differ fromstate to state, court procedures generally are simple, inexpen-sive; quick and informal. Court fees are nominal, and you of-ten get-your filing fee back if you win your case. Generally,you wont need a lawyer. In fact, in tome states, lawyers arenot,permitted. if you live-in a state /hat allows lawyers andthe party you aye suing brings one,-dor?t be intimidated: Thecourt is informal and most Judges make allowances for con-sumers who appear without lawyers.

Remember, even though the court is informal, the rulingmust be followed, Just like any other court.

'If the party bringing the suit wins the case, the party wholost will often follow tiro court's decision without additionallegal action. SoMetimes, however, losing parties will not obeythe decision: In these cases, the winning party may go backto COUrt and ask for the order to beenforced:' Dependingon local laws,.the courmay, for example, order property tobe taken by law enforcement officials and sold. The winningparty will get the money frOrn the sale up to the amount theyare owed. Or, if the person who owes the money receives asalary, the court may order the employer to garnish or de-duct money from each paycheck and give it to the winner ofthe lawsuit.

Check your local telephone book under your municipal,county or state government headings for small claims courtlistings. When you contact the court, ask the court clerk heto-use the small claims court. To better understand theprocess, sit in on a small claims court session before takingyour case to court.

Legal Aid and Legal ServicesLegal Aid and Legal Services offices help individuals who

cannot afford to hire private lawyers. There are more than1,000 of these offices around the country, staffed by lawyers,paralegals, and law students. All offer free legal services tothose who qualify.

Funding, is provided-by a variety of sources, includingFederal, state and lace, governments and private donations.Many law schools nationwide conduct clinics where lawstudents assist practicing lawyers will, these cases as partof their training.

These offices generally offer legal P ssistance with problemssith as landlord-tenant relations, credit, utilities, family issues(such as divorce and adoption), social security, welfare,unemployment, and workmen's compensation. Each Legal Aidoffice has its own board of direc1Drs whiCh determines thepriorities of thefiffice and the kinds of cases handled. If theLegal Aid- Yciiir...7rea does not handle your type of caR9,it she' able to v4:41- you to other local, state or national,nrgar that-co provide advice or help.

Q

Private LawyersIf you need help finding a lawyer, check with the Lawyer

Referral Service of your state, city or county bar associationlisted in local telephor 5 directories.

Lawyers are now permitted to advertise and you can findtheir ads in the Yellow Pages or in many local newspapers.Complaints about a lawyer should be referred to your state,city or county bar association.

.Other Consumer Information

Consumer Credit Counseling ServicesCounseling services provide assistance to individuals hav-

ing difficulty budgeting their money and/or meeting necessarymonthly expenses. Many organizations, including creditunions, family service centers and religious organizations offersome type of free or. low cost credit counseling.

The Consumer Credit Counseling Service (CCCS) Is onenon-profit organization that provides, money managementtechniques, debt payment plans and educational programs.Counselors take into consideration the needs of the client,as well as the needs of the creditor when working out a debtrepayment plan. You can find the CCCS office nearest youby contacting the National Foundation for Consumer Credit,Inc., 8701 Georgia Avenue, Suite 507, Silver Spring, MD 20910,(301) 589-5600.

Consumer Information CatalogThe Consumer Informaft Catalog lists more than 200 free

or low -cost Federal booklets on a variety of topics, many cfwhich may be helpful In addressing consumer complaints orproblems. Topics Include: careen? and education, child care,Federal benefits, financial planning, gardening, health, hous-ing, small business, travel, hobbies, cars, etc. This freeCatalog is published quarterly by the Consumer InformationCenter, and may be ordered by sending your name and ad:.dress to: Consumer Information Center, Pueblo, CO 81009.

Private and Voluntary Consumer GroupsPrivate and voluntary consumer organizations are usually

created to advocate specific consumer interests. In some com-munities they will help individual consumers with complaints.To find out if such a group is in your community, contact yourstate or local consumer protection office. A list of these officesbegins on page 45.

12

PART IIConsumer Assistance Directory

Corporate Consumer ContactsThe first step in resolving a complaint. is to return to the

place of purchase aid talk withthe salesperson who sold yoUthe prOduct or service. If that is unsuccessful, the next step isto contact the company's headquarters.

This Section is deSigned to help yob identify theeddressof a compEinYi .headquarters :nand, in most cases, lneappropriate Person to contact. Most listings inclUde telephoneriunibers,,Shil-Many feature i011 free 100" numbers. which,Unleds'other*ise noted, cianlbe useci,from anywhere in the

.

obntinentalU,nited States.Throughout' his section; you will notice companies or

brand' nEimes.litted with lhe instruction to refer to anothercompany listed elsewhere inithe section. For example:

Wrangler Jeanslee Blue Bell, Inc.

Inquiriep about Wrangler products should be directed tothe consumer representative at Blue Bell, Inc. because Blue'Bell handles the Ocimplaints for the Wrangler brand.

If you do not find the product name in this section, checkthe produdt label.or.warrantyinformation'for the name andaddress of the manufacturer. Other sources of information canbe found in most Public libiaries. TheStandard &Popes Registerof Corporations,- Directors end:Executives; the Trade NamesDirectory,end the Standard Directory of Advertisets are threesOurcestfietlistinfOrmation on Most firms. If you Cannot locatethe nanie 'of therniutufaCturer, the ThoMaS Fiegiste id AmericanMethirfectuiere lists the manufacturer* of thoUsande of products.

To save time and energy, first take your complaint, alongwith Your records;back to where you Made the purchase. If youcontact-corporate headquarters, irst, the representatiVe willprobably direct you back to the local retailer where you madethe purchase.

A . ,

Ms. Mary StevensonAgency COMPlaint CoordinatorAAMCOThinsmiilsions, Inc.One Presidential BobliriiirdBala Cynwia;',PA 19004(215) 668 -29001 (COO) 521=0401 (toll.free)

Audience InformationABC Television Network1330 Avenue of the AmericasNew York, NY 10019(212) 887-7478

Mr. Joseph P. Casassa, SupervisorProduct ServiceAC Delco AUtomotive PartsGeneral Motors Corporation1601 North Averill AvenueFlint, MI 48556(313) 257-6390

Ms: Linda Plubara'COneurrier Affairs AssistantAETNA'Life and Casualty151 ,FariningtOn AvenbeHartford, _CT 06156

-(20,3)0347894:1(800),243 -0185(toll free outside Connecticut)

Ms: Patricia HubbardCOordintitor.Consuner RelationiA.H,ROblhs'COmpany, Inc.3800 'CirishaViAvanueF3104166 d; ,VA 23,210,

00.42,57=2:1P'

AMY: Enteitirlses,Corpgration1501 EistViacorieiri;Street

WI 53115_

Mr. Cal Kraft, DirectorConsumer CommunicationsAMTRAK400 North Capitol Street, N.W.Washington, DC 20001(202) 383-121211(800) 562-6960(toll free TIM in Pennsylvania)1 (800) 5234590(toll free TDD Outside Pennsylvania)

Ms. Jane Redfern, District ManagerConsumer AffairsAT&T295 North Maple AvenueRoom 2353 G1Basking Ridge, NJ 07920(201) 221-7015

Ms. Dot EdgeGolf Division National Consumer RelationsAcushnetP.O. Box B 965New Bedford, MA 02741(617) 997-2830

Admiralsee Maycor

Ms. Margie HausburgQuality Assurance AnalystAdolph Coors CompanyGolden, CO 804011(800) 642-6116 (toll free)

Ms.', Donna Carr, CoordinatorConsumer Affairs,Airwitk Industries, Inc.380 North StreetTeterboro, NJ 07608(201) 933-8200

Mr. Timothy orkins, DirectorConsumer AffairsAlaska AirlinesP.O. Box 68900Seattle, WA 98168(206) 431-7286

Ms. Michelle Evans, ManagerConsumer Relations DepartmentAlberto-Culver Company2525 Armitage AvanueMelrose Park, IL 60160(312) 450-3163

Consumer Affairs DepartmentAllied Van LinesP.O. Box 4403Chicago, IL 60680(312) 681-8000

Mr. Marshall AntonioCustomer Relations DirectorAllstate Insurance CompanyAllstate PlazaNorthbrook,11.60062(312) 291-6719

Ms. Patti Yoshino, ManagerClaims and Customer RelationsAloha AirlinesP.O: Box 30028Honolulu, HI 96820(808) 836-4293

Ms. Gall DonnellySenior Consumer RepresentativeDepartment of Public RelationsAlpo Pet FoodsP.O. Box 2187Allentown, PA 18001(215) 398-4647

CORPORATE CONSUMER CONTACTS

Ms dciAnngenson SupervisorCustomer Relations-.Aniank Refrigeration, Inc.Aritani41A'52204.(319)622,5511

Ms. Susan Sampaell; Manager'COnSUmerAffairsAmerica West Airlines222.SeitthiMill AvenueTeMpe, AZ 85281(602)921,5055

Mr. Eugerietieringer, Directcir-,Consume:: RelationsAMericanAirlineaDallis:Tort Worth' irport

. P.O.:Box 619616 5E12'Dallas/FOrt Worth; TX 75261(817) 355-2114

-Mr. gill Bendall,'DirectorApproved Auto RepairAnierican AutomobileAsiociatiOn8111 GatehoU*ROadRdOrn.535Falls Church, VA 22047(written complaints only)

-Ms.-Janey Loyd; DirectorConsumer Affairs and Business InformationAmerican CYanarnid Company697 Rothe a5Clifton, NJ 070151(800) 932-2732 (toll free)

Mr. Martin J. Humthel, ViCe PresidentExecutive Consumer RelationsAmericampipress CompanyAmerican Expiess TowerWorld Financial CenterNew York, NY -10285(212)' 640-56191 (800) 528-4800(toll free green card inquiries)1 (800)327,2177(toll freegold card inquiries)1(800) 525=3355(toil free=platinum card inquiries)

Customer ServiceAmeriCan Family PublishersP.O. Box 62999Tampa, FL -33662

(800) AFP=2400 (toll fret))

Ms. Sue Holiday; ocinsumer.CorrespondentAmerican' Greetings Corporation10500 Ainerican-RoadClevelanCL,OH 44144(216) 252,73001(800)321 -3040(toll free outside Ohio)

Mcgcin Helidefehott, ManagerRegilatery-Affairr,,American'Home Foods.685 Third AverideNevi :y0k; NY-loop(21?) e78:=8865-

Ahieriban LeiOing,Ccirpbration,See:EriOyclOkiedia Britannica

AmeriCan Leisure Industries, Inc.see-Encorelilvei

Mr.- Ronald-J:' Foltlin,' ManagerCustomer and Product ServicesAtherican Stardard,-Inc.P.O. BoX 6820PiscatiWay; NJ 088551 (800) 223 -0651(toll fr6e IdNeiv Jersey)1.(800) 223 -0P68.(toll free outside NW' Jersey)

Mr.-Michael T. Miller, Senior Vice PresidentAmerican Stores CompanyP.O. Box 27447Salt Lake City, UT 84127(801) 539-0112

Mr. AnthoilY L. Fera, ManagerConsumer RelationsAmerican Tourister, Inc.91 Main StreetWarron;RI 02885(401) 245-21001(800) 5384383(toll free outside Rhode Island)

Amerongefi,. Inc.see Budget Rent-A-Car.Corporation -

Mr. John B. Shaiv, ManagerCustomer Relations and Consumer AffairsAmoco Oil CoMpany200 East RandolphChicago, IL 60601(312) 856-5894

Ms. Robin Horder-Koop, Senior ManagerPrograms and ServicesAmway Corporation7575 East Fulton RoadAda, MI 49355(616) 676-0899(616) 676-5494 (TDD)

Mr. Jim Berg, Superviscir of ProductsService and RepairAndersen CorporationBayport, MN 55003(612)439-5150

Mr. Robert Distelrath, ManagerConsuMer RelationsAnheuser-Busch, Inc.One Busch PlaceSt, LoLiii; MO 63118(314) 577 -3093

Corporate Relationsgon Corporation123 North Wacker Drive-Chicago, IL 60606(312)701,3000

Customer Relations DepartmentAppleApple Computer, Inc.20525 Avenue,Mail Stop 37 -SCupertMO, CA 95014-(408), 973-2244(cOmplaints and questions)t (am 538 -9896(toll free for dealer information)

Aramis, Inc.seeEstee Lauder, Inc.

Mr. Paul Bona, Marketing DirectorArizona Mail Order3740 East 34th StreetTucson, AZ 85713(602) 745-4500

Arni & HammerseeChurch & Dwight Co., Inc.

Mr. Fred Fuest, ManagerConsumer AffairsArmstrong The Company500 Sargent DriyeNew Haven, CT'065361 (800)243-0167 (toll freer

Ms. Jane W. Deibler, ManagerConsumer AffairsArmstrong World industriesP.O. Box 3001Lancaster, PA 17604(717) 396-44011(800),233 -3823 (toll free)

Ms. Janice DayConsumer Rotations AdministratorArmorall Products CorporationP.O. "Box 19039Irvine, CA 92713(714) 553-10031 (800) 854-3685(toll free outside California)

Consumer ServicesArmour Processed MeatCompany15101 North Scottsdale RoadScottsdale, AZ 85254(602) 998-6186

Arrow Shirtssee West Point-Pepperell

Ms. Carletta M. LongoConsumer Compliance OfficerAtlantic Financial2401 Walnut StreetPhiladelphia; PA 19101(215) 972-61041(800) 233-1199 (toll free)

Mr. Thomas C. Butler, ManagerCustomer RelationsAtlantic Richfield Company515 South Flower StreetRoom 2059Los Angeles, CA 90071(213) 486-02651(800) 322-2726 (toll free)

Mr. J.R. Patterson, Vice PresidentCustomer Service and InsuranceAtlas Van Lines1212 St. George RoadP.O. Box 509Evansville, IN 477031(800) 457-3705011 free)


-Ms. Lynn6 Lappin; SupervisorCustonier Service&is Reilt-A-Car System900 Old Country Road -

Garden CROY 11530(516) 222 -4200

Mr.:Mike Cavallo;Customer RelationsAv:in Fashions, Inc..

.James River Trader5000 City Line RoadHaripton,-VA 23661:'(804) 827-4000

Ms. Lynn Baron,'Mar.agerConsumer Inforination CenterAvon Fioducts, Inc.9 West 57th StreetNeW Ycirk, NY-10019(212) 546-7777

Ms. Marilee Wein, Regulatory AssociateAyerst Labs-685 Third AvenueNew York; Ny.10017.(212),878,6087

B.

Ms. Deborah A. CarterConsumer-Relations Manager

.13-Fileverage CompanyP.O. Box 1080.Louisville, KY 40201(502) 585 -1100

Consumer Relations DepartmentBIC CorporationWiley StreetMilford, CT 06460(203)783-2000

-Ms. Adelina Silver, DirectorPublic RelationsBacardi CorporationGPO Box 3549San Juan, PR 00936(809)795-1560

Balisee Kitchens of Sara Lee

Mr. William Peltier, Vice President.Corporate Communications

- Bally Manufacturing Corporation8700 West Bryn Mawr

60631.(312) 399-1300

Ms: Jacquie DelBucchia, Vice PresidentQualify of.ServiceBank of AmeriCa, NT & SA

. Bank of America Center555 California Street.DiOartnient 3538-San Francisco, CA 94104(415) 622-6081

MrScott'PetersOn;Vice PresidentRelations;

The Bank of,New-York43Wall Street, 30th'FloorNeW York,.NY-16015(212)'5304981

t

Mr. William FacklerExecutive Vice President MarketingBarnett Banks, Inc.P.O. Box 40789Jacksonville, FL 32231(904) 791-7720

Ms. Gloria MazzoccoQuality ControlR.G. Barry Corporation13405 Yarmouth Road, WestPickerington, OH 43147(614)664-64001(800) 848-7560(toll free outside Ohio)

Bass Pro Shop1935 South CampbellP.O. Box 4046Springfield, MO 658071 (800) BASS-PRO (toll free)

Contact Lens SolutionsBausch and LombPersonal Products Division1400 North Goodman StreetRochester, NY 146091 (800) 227-4670(toll free in New York)1 (800) 553-5340(toll free outside New York)

Contact LensesBausch and LombProfessional Products Division1400 North Goodman StreetRochester, NY 14609(716)338-6000

Bausch and LombSunglasses Division465 Paul RoadRochester, NY 146241(800) 462-4893(toll free in New York)1 (800) 828-1430(toll free outside New York)

Customer Service DepartmentBear Creek Corporation2518 South Pacific HighwayP.O. Box 299Medford, OR 97501(503)-776-2400

Corporate RelationsBeatrice Companies, Inc.2 North LaSalle StreetChicago, IL 60602(312) 558-3755

Mr. Charles F. Baer, PresidentConsumer Products DivisionBecton Dickinson and CompanyOne Becton DriveFranklin Lakes; NJ 07417(201) 848-6800

CondumariPublic Affairs DepartmentBeecham GroupP.O. Box 146TPittsburgh, PA 152301 (800) 242-1718 (toll free in Pennsylvania)1 (800) 245-1040(toll free outside Pennsylvania)

.15

Beiersdorf, Inc.P.O. Box 5529Norwalk, CT 06856(203) 853-80081 (800) 233-2340(toll free outside Connecticut)

Mr. Fred Cooke, Assistant to the PresidentBell Atlantic Corporation1310 North Courthouse Road, 10th FloorArlington, VA 22201(703) 974-5553

Mr. Keith Kard, DirectorMarketing and Public RelationsBenihana of Tokyo8685 Northwest 53rd TerraceMiami, FL 33166(305) 593-0770

Ms. Ronda Trog, ManagerCustomer RelationsBest Western InternationalP.O. Box 10203Phoenix, AZ 85064(602) 957-4200

Birds Eyesee General Foods

Mr. Floyd Coonce, ManagerConsumer AssistanceBlack and DeckerHome Appliances6 Armstrong RoadShelton, CT 06484(203) 926 -3218

Black and Decker Power Tools10 North Park DriveHunt Valley, MD 21030(301) 683-7100

Ms. Lori HuntCustomer Services RepresentativeBlock Drug Company, Inc.257 Cornelison AvenueJersey City, NJ 07302(201) 434-3000, ext. tA81(800) 526-6040(toll free outside New Jersey)

Customer Service DepartmentBloomingdale's by Mail, Ltd.475 Knotter DriveP.O. Box 593Cheshire, CT 06410(203) 271-1313 (mail order inquiries only)

Ms. Coleen Crider, Consumer RelationsBlue Bell, Inc.P.O. Box 21488Greensboro, NC 27420(919)373-3564

Consumer AffairsSlue Cross and Blue ShieldAssociation1709 New York Avenue, N.W., Suite 303Washington, DC 20006(202) 783-6222


Mr. Dan Evans, Chairman of the BoardBob Evans-Firnis,3776 SoUthtligh-Street.P.O. Box 07863Columbus, OH 43207(614) 491-2225'1'(800) 272-PORK (toll free outside Ohio)

InoUltry and Consumer Affairs DivisionThe Bohannon GroupP.O. Box 14405St. Louis; MO 63178(314) 533-2499

Me. Connie Jones, Marketing DepartmentBojanglesP.O. Box 240239Charlotte, NC 28224(704) 527-2675, ext. 262

Mr. G. Donald GaleBonneville InternationalBroadciet HouseSalt Lake City, UT 84180(801) 575-5690

Ms: Karen Wilson, ManagerConsumer Response DepartmentBorden, Inc.180 East Broad StreetColumbus,DH 43215(614)2254511

MkJohn LeoneDirector of Customer ServiceBoyle-MidwayP.O. Box 950Cranford, NJ 07016(201) 276 -3900

Ms. Karen Zahn, DirectorCustomer RelationsBradlees StoresOne Bradlees CircleBraintree, MA 02184(617) 770-5468

Ms. Vickie Davis, ManagerCustomer RelationsBraniff, Inc.P.O. Box 7035Dallas, TX 75209(214) 358-7404

Breck Hair Care Productssee,American CyanamidCompany

Ms. Bernadette Hardy, ManagerConsUmer RelationsBristol-Myers Company345 Park AvenueNew York, NY 10154(212) 546 -4000

Mr. Art McMahon, Vice PresidentCustoiner ServicesBritish= irWaYs245 Park Avenue'Nei/York, NY 10167(212)878-4500

10

Mr. Charles Cahka, Consumer-Relation:.The BroadWay3880 N. Mission RoadLos Angeles, CA 90031(214227-2440

Mr. Thomas J: CorcoranPresident and CEOBrack Hotel Corporation4441 West Airport Freeway-Irving, TX 75062(214) 253-8500

Customer ServiceBrown Group, Inc.P.O. Box 354St. Louis, MO 63166(314) 854-2797

Ms. Karen Knutson, DirectorCustomer Malefic nsBudget Rent-A-Car Corporation3350 Boyington- DriveCarrollton, TX 75006(312) 58050001 (800) 621 -2855 (toll free in Texas)1(800) 621-2844 (toll free outside Texas)

Investor Service CenterBull k.Bear Group, Inc.11 Hanover SquareNew York, NY 100051212) 363-1100

Ms. Sandra Saione, Production CoordinatorBullocks WilshireCatalog DivisionMetro StationP.0 Bcix 55029Los Angeles, CA 900101(800) 325-7505 (toll free)

Manager, Customer RelationsBulova Watch Company26-15 Brooklyn Queens Expressway EastWoodside, NY 11377(718) 204-3300 (consumer relations)(718) 204-3222 (repairs)

Mr. Monroe Milstein, PresidentBurlington Coat FactoryWarehouse Corp.Route 130 NorthBurlington; NJ 08016(609) 386 -3314

Ms. Doris Covington, CoordinatorConsumer.InformationBurlington IndustriesP.O.-Box 21207Greensboro, NC 27420(919) 379-2331

Consuther RelationsBurroughs Wellcome Company330 Corinvallis RoadResearch Triangle Park, NC 27709(919) 248 -3000

CMr. Paul ReisbordPresident and Chairman of the BoardC&R Clothiers8660 Hayden PlaceCulver City, CA 90232(213) 09-8200

Customer ServiceC. itoh Digital Products, Inc.P.O. Box 9085Torrance, CA 905081(800) 423-0300 (toll free)

Ms. Marjorie Holyoak, DirectorAudience ServicesCBS Broadcast Group51 West 52nd StreetNew York, NY- 10019(212) 975 -3166

CIBA Vision Corporation2910 Amwiler CourtAtlanta, GA 303601 (800) 241-5999 (toll free)

CIBA-GEIGY CorporationAgricultwal Division410 Swing RoadGreensboro, NC 27419(919) 292-7100

CIBA-GEIGY CorporationPharmaceuticals Division556 Morris AvenueSuMmit, NJ 07901(201) 277-5000

CIE Terminals2505 McCabe WayIrvine, CA 927141(800) 854-3322 (toll free)

Mr. Eugene F. McDonaldAssistant Vice PresidentCustomer RelationsCIGNA Companies1600 Arch StreetPhiladelphia, PA 19103(215) 241-4000

Ms. Michelle BaillargeonCustomer Relations DepartmentCVSOne CVS DriveWoonsocket; RI 02895(401) 765-1500

Customer Service DepartmentCabela's, Inc.812-13th AvenueSidney, NE 691601 (800) 237-8888 (toll free)

Ms. Lisa CarlsonConsumer Affairs AnalystCadbury SchweppesBeverages.DivisionHigh Ridge Park,P.O: Box 3800Stamford, CT 06905(203) 968-2210

Ms. Christine McMahonConsumer Services ManagerCadbury SchweppesConfectionS DivisionRoute 63 New Haven RoadNaugatuck, CT 06770(203) 729-0221

16


Mr. Joe Fetrekovic, ManagerConsumer CommunicationsCaloric Modern MaidCorporation-403 North Main StreetTopton; PA 19562(215)682-4211

Ms.Virginia PaoASsistant to the Public Relations DirectorCalvin Klein Industries, Inc.,05 West 39th Street, 10th FloorNewYork, NY 10018(212) 719-2600

Mr Drew Fox; DirectorConSumer RelationsCar ipbell Soup CompanyCampbell PisCeCamden, NJ 08101(609)342 -3714

Mr. Bertram Silk, Vice President.Winery Operai insCanandaigua Wine Company116 Buffalo StreetCanandaigua, NY 14424(716) 394 -3630

'Ms: Rhoda Mdltz, National ManagerConSumer Product Services AdministrationCanor!,USA, Inc.1 Jerricho PlazaJerrichb, NY 11753-(516)933-6300

Mr. Ray Perry, Vice President00erationsCarl Karcher EnterprisesP.O. Box-4349Anaheim, CA 92803(714) 774-5796

Mr. Dick L. Curd, DirectorCorporate CommunicationsCarnation Company5045 Wilshire BoulevardLos Angeles, CA 90036(213) 932 -6000

Ms. Pat Biederman-Passenger Service ManagerCarnival Cruise Lines5225 Northwest 87th AvenueMiami, Ft.:33166-1 (800) 327-7373 (toll free)

Mr. James Witz'Consumer Relations ManagerCarrier Air ConditioningCompany.P.O. Box 4808Syr-a-gime, NY 13221(315) 43247611,2800) 227-7437(toll free outside New York)

CarteBlanohe.sec,i',Dineili, Club

'Store OperationsCarvel:COrporation201'_S*Mill Riyer Road,Yonkeis, NY-10701(written intiuirils only)

Customer Service DepartmentCasio, Inc.570 Mount Pleasant AvenueDover, NJ 07801(201) 381-5400

Mr. Bruce Wagner, Service SupervisorChampion Spirk Plug CompanyP.O. Box 910Toledo, OH 43661(419) 535-2458

Ms. Rosemary LittlefieldCustomer Relations CoordinatorChanel, Inc.9 West 57th Street, 44th FloorNew York, NY 10019(212) 688-5055

Ms. Lila A. Lesley, Consumer AffairsConsumer Products DivisionChattem, Inc.1715 West 38th StreetChattanooga, TN 37409(615) 821-4571, ext. 2111 (800) 251-7272(toll free outside Tennessee)

Mr. Anthony Dapuzzo, DirectorConsumer AffairsChemical Bank52 Broadway, 11th FloorNew York, NY 10004(212) 701-5150

Mr. Jack VanFoisen, PresidentChemLawn ServicesCorporation8275 North High StreetColumbus, OH 43085(614) 888-3572

Mr. Walter Dabek, ManagerConsumer ResponseChesebrough-Pond's, Inc.33 Benedict PlaceGreenwich, CT 068301 (800) 852-8558(toll free in Connecticut)1 (800) 243-5804(toll free outside Connecticut)

Mr. Charles Penney, SupervisorDealer and Consumer AffairsChevron U.S.A.P.O. Box HConcord, CA 94524(415) 827-6412

Customer Response CoordinatorChi - Chi's, Inc.10200 Linn Station RoadLouisville, KY 40232(502) 426-3900

Chuck E.,Cheesesee Brock Hotel. Corporation

17

Ms. Nancy Sevinsky, ManagerConsumer RelationsChurch & Dwight Company, Inc.469 North Harrison StreetPrinceton, NJ 08540(609) 683-59001(800) 624-2889(toll free in New Jersey)1(800) 524 -1328(toll free outside New Jersey)

Operations DepartmentChurch's Fried Chicken, Inc.P.O. Box BH001San Antonio, TX 78284(512) 735-93921 (800) 222-5857 (toll free)

Cincinnati MicrowaveOne Micrbwave PlazaCincinnati, OH 45249(513) 489-54001(800) 543-1608 (toll free)

Circuit City Stores, Inc.2040 Thalbro StreetRichmond, VA 23230(804) 257-4227(804) 257-4547 (in New York)1(800) 251-2665 (toll free)

Mr. Nathaniel J. Sutton, Vice PresidentCustomer AffairsCiticorp/Citibank399 Park AvenueNew York, NY 10043(212) 559-0403

Ms: Ellen Peressini, Executive SecretaryCitizen Watch Companyof America, Inc.8506 Osage AvenueLos Angeles, CA 90045(213) 215-96601(800) 458-3300(toll free in California)1(800) 321-3173(toll free outside California)

Clinique Laboratories, Inc.see Estee Lauder, inc.

Ms. C. Kay.WhitehurstConsumer Services ManagerClorox CompanyP.O. Box 24305Oakland, CA 94623(415) 271-7283

Consumer Affairs DepartmentClub Med Sales, Inc.40 West 57th StreetNew York, NY 10019(212) 977-2100

Mr. Roger Nunley, ManagerConsumer Information CenterCoca-Cola CompanyDrawer 1734Atlanta,;GA 303011(800) 436-2653 (toll free)

11.

"CORPORATE CONSUMER CONTACTS

Coidweil Bankersee SeankRoebuck and Co.

Consul-het:Services DepartmentCOlecO Industries, Inc.P.O. Bin( 460

Amsterdam,Thr 12010(518)843-4390

Ms. Grace Richardson, DirectorConsumer AffairssColgite,Palmolive Company300. Park Asienue-NeW York, NY. 10022(212) 310-2653

Ms. NintKenney, Vice PresidentConsUmer AffairsColonial Penn Gmiip,- Inc.11 Fehh Center Plaza19th and Market Streets'PhiladelPhia;PA 19181(215)988-8207

Columbia House,A Division of CBS, Inc.1211 Aventre of the AmericasNew York, NY 100361(800) 457-0500(toll free - records and tapes)1(800) 457-0866(toll frea=videos)

-Ms. Teresa C:InfantinoExecutive Vice PresidentCombe, Inc.1101 Westchester AvenueWhite Plains, NY 10604(914) 694-5454

Combined Insurance Companyof America-see Aon Corporation

Commerce Drug Divisionsee Del Laboratories, Inc.

Mr. Peter J.,Baczor, ManagerConsumer RelationsCommodore BusinessMaohines,'Inc.1200 WilsorfDriveWest Cheater, PA 19380(215) 431-9100

Customer Relations DepartmentCompaq COmputer Corporation20555 FM 149HoUston, TX 77070(713) 370 -0412

Comprehensive Care

18551 VonKarman AvenueIrvine, CA 92715(813) 888-5033 (East coast)(714) 851-2273 (West coast)

janet.Venditti; ManagerConiuMer Affairs .

COngoleum COrPoration195 BOO-eve DriveKearny, NJ 07032

991-1poo:.

Consumers Products Groupsee Commodore BusinessMachines, Inc.

Supervisors DepartmentContempo Casuals5433 West Jefferson BoulevardLos Angeles, CA 90016(213) 936-21311 (800)168-5923 (toll free)

Ms, Hazel Wilson, DirectorTraining and Consumer RelationsContinental'AirlinesP.O. Box 4607Houston, TX 77210(713)442-4700

Ms. Cheri Spies, ManagerConsumer AffairsContinental Baking CompanyCheckerboard SquareSt. Louis, MO 63104(314) 982-4953

Ms. Barbara Cella, ManagerCustomer RelationsContinental Illinois231 LaSalle StreetChicago, IL 60697(312) 828-57951 (800) 621-3817 (toll free)

Control Data Contact CenterControl Data Corporation8100 34th Avenue SouthMinneapolis, MN 55440(612) 853-34001 (800) 232-1985 (toll free)

Customer ServiceConverse, Inc.One Fordharn RoadNorth Reading, MA 01864(617) 664-74181 (800) 545-4323 (toll free)

Coppertonesee Plough, Inc.

Ms. Wendy Atkins, ManagerConsumer ServicesCorning Glass Works1300 Hopeman ParkwayWaynesboro, VA 22980(703) 942-3500

Ms. Connie J. Shelby, ManagerConiumer AffairsCosmair,P.O. Box 98Westfield, NJ 070911(800)631 -7358 (toll free)

Ms. Kathy Doyle Finley, SupervisorMember and Consumer RelationsCotter & Company2740 North CljtbOurn AvenueChicago, IL 60614(312) 975-2700

Service DepartmentCraftmatic/ContourOrganization, Inc.2500 Interplex DriveTrevose, PA 19047(215) 639-13101 (800) 523-5383 (toll free)

Mr. George Turner, Vice PresidentOperationsCrown Books3300 75th AvenueLandover, MD 20785(301)731-1200

Mr. Joseph Goldkopf, DirectorConsumer RelationsCuisinarts, Inc.P.O. Box 2150Greenwich, CT 06836(203) 622-46001 (800) 243-8540 (toll free)

Mr. Robert J. Burke, DirectorConsumer AffairsCulligan International CompanyOne Culligan ParkwayNorthbrook, IL 60062(312) 498-2000

Mr. Marvin E. Eisenstadt, PresidentCumberland PackingCorporationTwo Cumberland StreetBrooklyn, NY 11205(718) 858-42001(800) 336-0363(toll free in New York)1 (800) 231-1123(toll free outside New York)

Mr. John Hyder, SupervisorCustomer ServiceCurrentP.O. Box 2559Colorado Springs, CO 809011 (800) 525-7170 (toll free)

Customer Care DepartmentCurtis Mathes Corporation1220 Champion Circle, Suite 100Carrollton, TX 75006(214) 484-49411(800) 527-7646 (toll free)

D.

d-Consee Lehn & Fink Products Group

Ms..Lori Schleuning, ManagerCustomer ServiceDHL Corporation333 Twin Dolphin DriveRedwood City; CA 94065

. (415) 593-7474

Dairy Queensee International Dairy Queen

Ms. Barbara Beck, DirectorConsumer Relations'Dannon.Company, Inc.11 Westchester AvenueWhite Plains, NY 10604(914) 697-9700

1 8

?>

_CORPORATE CONSUMER CONTACTS

kir:Dayid Christman, Manager'Custarrier Service Department-Danskin-RO. Box M isiYork, K17405

-'(717) 84674874

Ms.:Oatricia Floeti;Manager'Central,Consumer Relation's-Dayton Hudson, DepartmentStarsConipany700 Wallet MallMinneaklis; MN 55402(612) 375=6802

-Deriri:WitterFinaneial Services Groupsei Saars;.Roebrick and Co.

DearfeamSeSR.G. Barry Corporation

Ms. Julie Jason,-CustomerServiceDeVry; Inc.2201 West Howard StreetEvanston, IL 60202(312) 328781001 (800)323-4253 (toll free)'

Ms; Margaret-SandersConsumer Relations Department'Del Labciratoriet,,Inc.565 Broad Hollow RoadFarmingdale, NY 11735(516) 293-7070

Ms. Catherine Randle, SupervisorConsumer AffairsDel Monte CorporationRO:Box 3575San Francisco, CA 94119(415) 942-4803

Public RelationsDelco Remy DivisionGeneral Motors Corporation2401 Columbus AvenueAnderson,'IN 46018(317) 646-3367

Mr. D..W:Shaw, General ManagerConsumer AffairsDeltaAirlinesHansfieldAtlantii International AirportAtlanta, GA30320(404) 765 ,260p

Ms. Barbara Smith,,PrOduCtSenriCeMariager'Delta Faucets:.P.O. BoX 40980

-Indiamiklia, IN 46280= (317) 848 -1812

Ms. fAarilyn:ConibellickCoordinator crI.Gries,t,Reletions ,

:Denny's, Inc.14286 prat FireSione Boulevard,LaMirada:: CA 90637'

"(714)/39=8100

Mr. George Andrassy, Vice PresidentResearch and DevelopmentDoP,Corpbration2101*Eiet Via AradoRancho DOminguez, CA 90220(213) 604707771(800) 367 -2855 (toll free)

-CoOrdinator, ConsUmer RelationsThe.Dial CorporationGreihdund TowerStatiOn 316Phoenix, AZ 85077(602) 248-2595

Mr. Jack Clark; DirectorCustomer RelationsDierCeritars for- Weight LOss220 South 2nd Street WestReriburg, ID 83440(208) 356-9381

Customer AssistanceDepartmentDigitallqUipment Corporation40 Old Bolton RoadStow; MA 01775(617) 493 -7161

Ms. Betsy Feeley, Vice PresidentCustomer ServiceDiners Club International183 Inverness Drive Werth

, EnglewoOd, CO 80112(303) 790 =24331 (800) 525-9135 (toll free)

DiscOver,Credit Cardsee Seare;,Roebiickand Co.

Mr. Charles TildenDirector of CommunicationsDiVersitech GeneralA GenCorp CompanyOne General StreetAkron, OH 44329(216) 798-3412

Ms. Helen Robinson, SupervisorConsumer ResponseDole Food Products50 California StreetSan FranCisco, CA94111(415) 986 = 3000, ext. 427211800)232.78888(toll free in California)1 (800) 232-8800(toll free outside California)

Mr. Paul D:zplack, Vice President°Orations-Doniino's plizaInc.ra Eox 997,-Ann Arbor, MI 48106-(313)'668 =4000

Mr. RobertJ: Pasch, Jr.'Book ClUbs-Doubleday Company, Inc.501,Franklin AvenueGEirden City; NY 11530(616),873-4628,

'bouviarloe Cream-MakersSee Nikkallncjustiles

3:9

Mr. Neil Kajfez, ManagerConsumer AffairsDow- Consumer ProductsFood Care DivisionP.O. Box 68511Indianapolis, IN 462681(800) 428=4795 (toll free)

Ms. Jean 0. Rogers, ManagerConsUmer AffairsDow Consumer ProductsTexize HouseholdProducts DivisionP.O: Box 368Greenville,'SC 29602(803) 297-3400

Mr. Jim Ball, Vice PresidentCorporate CommunicationsDr. Pepper Company5523 East Mockingbird LaneDallas, TX 75206(214) 824-0331

Ms. Jane LaguschSkretary to the PresidentDrug Emporium, Inc.7760 Olentangy Rivor Road, Suite 207Worthington, OH 43085(614) 888-6876

Mr. Joseph McKeeProduct ManagerDulcolaxBoehringerIngelheim90 East RidgeP.O. Box 368Ridgefield, CT 06877(203) 798-9988

Mr. Robert M. RosenbergChairman of the BoardDunkin Donuts of AmericaP.O. Box 317Randolph, MA 02368(617) 961-4000

Mr. Thomas M. Johnson, ManagerConsumer AffairsDunlop Tire CorporationP.O. Box 1109Buffalo, NY 14240(716) 879-8258

Consumer Affairs DepartmentDurkee/French FoodsP.O. Box 23450Rochester, NY 14692(716)482-8000

Mr. Edward W Larkin-First Vice PresidentAssistant General CounselE.F.'Huttori & -Co., Inc.One Battery Park Plaza, 19th Floor'Nevi York, NY 10004(212) 742-;7164

13


Product Information CenterE.1 duPont de Nemours & Co.1007 Market ,StrifetWihnington; DE 198981(800) 4411.7515 (toll free)

Ms: Pat Robinette, ManagerConsumer AffairiEaetern.Altlines,Miami international AirportMiami; FL 33148.,(805) 873 -3450

'Mr. d'ohn Vaeth,EastMan,Kodak Company343 State Street:Rochester; NY 14650-1(800) 242-2424 (toll free)

'Ms: Nancy AyinoCustomer Service Representative

-Eckerd Drug CompanyP.O. BOx 4689'Clearwater, FL 33518(813) 397-7461..

Customer ServiceEddie Bauer

-5th & Union StreetP.O. Box 370Seattle, WA 981241(800) 426-6253 (toll free)

Customer Service'Edmtind Scientific Company101"Easf GloUcester PikeBarrington, NJ 08007(609) 573-6260

Consumer Affaird DepartmentEdward Lowe Industries, Inc.919 North Michigan 'AVenue, Suite 2002Chicago, IL 60611(312) 642-0888

Mr. Randy T.-LoVallb, Staff AttorneyElectroiuk Corporation3003 Summer StreetStamford, CT 06905p03y359-36001 (800) 892=5876(toll free)

Mr. C: Edward KimseyCo nsiinuir TeChnical Services

4,CompanyLilly Corporate CenterIndianapolis,.IN46285(317) 276-2339

Mr. 'Albert S. Dimcoff, Vice PresidentConsUmer Affairs,EMetson'Electtic Company8000 Weil FlOrtrieant Avenue.St. Louls;-M0 63136,(314) 558-3600

Customer Servideteparimeht,ÈMerYWOildWide:okf Danbury RoadWilton; CT.0.6897

)033;;762-8601-

Ms. Martha S. YocumDirector of Consumer AffairsEncore 'travel4501 Forbes BoulevardLanham, MD 20706(301) 459-8020

Mr. Norman Braun, Vice PresidentPublic RelationsEncyclopaedia Britannica, Inc.310Soutli Michigan AvenueChicago, I1."60604(312) 347-7230

M3. Carolann.V. Mathews; DirectorCustomer RelationsEquitable Life. AssuranceSociety785 Seventh AvenueNew York; NY 10019(212) 541-67301 (800) 442-5880(toll free in New York)1 (800) 223-6646(toll free outside New York)

Ms. Millie Roberson, DirectorConsumer RelationsErnest & Julio Gallo WineryP.O. Box 1130Modesto, CA 95353(209) 579-3111

Customer Service DepartmentEsprit900 Minnesota StreetSan Francisco, Ck941071 (800) 4- ESPRIT (toll free)

Ms. Theresa SullivanExecutive Director, Consumer RelationsEstee Lauder, Inc.767 Fifth AvenueNew York, NY 10153(212) 572-4200

Mr. John Keane, DirectorConsumer AffairsEthan Allen, Inc.Ethan Allen DriveDanbury, CT 06811(203) 743-8546

Mr. Michael Quinn, MannerConsumer and Regulatory AffairsExkon Corporation,P.O. Box 2180Houston, TX 77252(713) 656-3151

F'Family Circle Craft Kitssee,New York Times: ompany

Ms. Judy Woolfolk;HOthe Economist.Faultlett Starch/Bon Ami'Comfier*1025,West Eighth"StreetKansas City; MO 64101(816)842-1230

Fayva Shoe Stores'see Morse Shoe Company

20

Mr. John WestManager of Service AssuranceFederal Express CorporationP.O. Box 727, Department 2640Memphis, TN 38194(01) 922-5642

Ms. Linda BaslerContribUtions and Special Events ManagerFederated Department Stores7 West Seventh StreetCincinnati, OH 45202(513) 579-7000

Ms.Cathy Sharkey, ManagerConsumer RelationsFieldcrest Cannon, Inc.60 West 40th' StreetNew York, NY 10018(212)536=1284'

Ms. Mary LuethmersCustomer Relations ManagerFingerhutCorporatIon11 McLeland RoadSt. Cloud, MN 56395(612) 252 -31811(800) 328-7092 (toll free)

Mr. Paul Thibodeau, DirectorConsumer AffairsFirestone Tire Rubber Co.P.O. Box 26602Akron, OH443191 (800) 321-1252 (toll free)

Consumer Affairs DepartmentFirst- Interstate Bankof California707 Wilshire Boulevard W 15 -3Los'Angeles, CA 90017(213) 6140241,

Ms. Suian BartoW, DirectorConsumer; Government, and Media CenterFirst National Supermarkets, Inc.17000 Rockside RoadCleveland, OH 44137(216) 587-7100

Ms. Sonia BozemanConsumerAffairs OfficerFirst Nationwide Bank700 Market StreetSan Francisco, CA 941021 (800) 237-0756 (toll free)

Customer Servicefirst Union BankP.O. Box 2870Jacksonville,'FL 32231(904) 361-226511800) 433-4195 (toll free)

"FisherSee SFS Corporation

,FisherPricesee'Quaker oats CompanyMs: A: H: PlayerConsumer Affairs ManagerFlorida Powirand Light Co.P.O. BOX 029100.Mlaml; Ft, 33103'(305) 552-40521 (800) 432-6554 (toll free)

:Ms.-Hazel Hunter; SOpeirvisorCuitomer-Relations-Floristelierisworid DeliveryAs-scidiatiOdIFTDy29200 Northwestern Highway:P.O. Box 2227,Southfield, MI48037'(313) 355=93001 (800)2554300.(toll free)

Mr4rthur Wellborn, Cos:limier RelationsFlOrsheim ShoeCompany130 South Canal StreetChiCado, IL 60606(312) 559-7456 '

.Ms. Marta Jones, ManagerCorn inuniOationsFlowers Induttriea, Inc.'PO. Box.1338'Thomasville, GA 31799(912) 226-9110

Mr. Leonard H. YablonExecutive Vice President'Forbes,'Inc.60 Fifth AvenueNew York, NY 10011(212) 6204248'

Formbysees hompson & Formby Inc.

Customer ServiceFoster &Gallagher,'Inp.6523 North Galena RoadPeoria; IL 61632(309) 6914610(Monday-Friday, 8:30 a.m.-5:00 p.m.)(309) 691-3633(Monday-Friday, after 5:15 p.m.)

Mr. Timothy Klement, DirectorMarketing and Custonier ServiceFotomat Corpdration205 9th StreetSt. Petersburg, FL 33701(813) 823-2027I (800) 237-0307, ext.'0523 (toll free)

Mr. Stewart Resnick, PresidentFraqklin MintU.S. Route OneFranklin'Conter, PA 19091(215)'459-600Q11800)(523-7622 (toll free)

-,F1'8,nieiNursetyind Craftslee General Host Corporation

Customer Service DepartmentFreematiShOisMen's DiVisien1 Fraeinan.LaneSatoh, WI 535111(600) 356-5400 (toll free)

tustomerService Department',Freitch,Shriner Shoes1,Freerian LaneBOOK; WI 53511(6014.354,1200:

Consumor RelationsFretter Appliance Company14985 TelegraphRedford, Ml 48239(313) 537737011 (800) 323-0439 (toll free in Michigan)1 (800) 932-3434(toll free outside Michigan)

frigidaireAppliancessee White ConsolidatedIndustries

Frontier Airlinessee Continental Airlines

Ms. Janet Rosati, DirectorQuality Control and Consumer ServicesFrultof the Looth,'Inc.One Fruit of the Loom DriVeBowling Green, KY 42102

.(502) 781-6400

Mr. Fred BeckService Department SupervisorFuji Photo Film U.S.A., Inc.800 Central BoulevardCarlstadt, NJ 070721 (800) 526=9030 (toll free)

Fuller Brush Companysee Kitchens of Sara Lee

G'Mr. Russ Cleary, PresidentG. Heileman Brewing Company100 HarborVieW PlazaLa Crosse, WI 54601(608) 785-1000

Mr. Alan D. GalletlyVice President of Public AffairsTelephone OperationsGTE CorporationOne Stamford ForumStamford, CT 06904,(203) 965 -2630

Ms. Sheila Gibbons, ManagerPublic AffairsGannett CO., Inc.1100 Wilson BoulevardArlington, VA 22209(703) 284-6048

General Electric CompanyFor information on GE ConsumerProducts and Services, call:GE ANSWER CENTER1(800) 626=2000 (toll free)

Ms:Naomi Martin'Manager of Consumer ResponseGeneral Foods Corporation259North StreetWhite Plains, NY 10625(914)335-25001(800) 431-1001 (toll freedesserts)ilspo) 431i-1002 (toll freebeverages)11800)(43171003(toll free= main meals'end beverages)1 (800):431T1004(t011 free-=Maiwell House and Bird's Eye)

21


General Host CorporationP.O. Box 10015Stamford, CT 0904(203) 357-9900

Ms. Sandy Weisenburger, SupervisorConsumer RelationsGeneral Mills, Inc.P.O. Box 1113Minneapolis, MN 55440(612) 540-42951(800) 328-6787 (toll free)

Customer Relations DepartmentGeneral Motors AcceptanceCorporation (GMAC)3044 West Grand Boulevard, Room AX342Detroit, MI 48202(313) 556-0510

Customer Service-General The &Rubber CompanyOne General StreetAkron, OH 44329--1 (800) 426-4889,(16. 'me in Ohio)1(800) 847-3349 (to% free outside Ohio)

Ms. Lode Thies, ManagerCustomer ServiceGenerra18 Weil MercerSeattle, WA 98119(206) 282-6888

Sales DepartmentGenesee Brewing Company, Inc.445 St. Paul StreetRochester, NY 14605(716) 546-1030

Mr. Allen Krejci, DirectorPublic RelationsGeorge A. Hormel and Company501 16th Avenue N.E.Austin, MN 55912(507) 437-5611

Ms. Barbara SmithPublic Relations ManagerGeorgia-Pacific Corp.133 Peachtree Street, N.E.Atlanta, GA 30303(404) 521-47411 (800) 322-4400 (toll free in Illinois)1(800) 447-2882 (toll free outside Illinois)

Ms. Kathryn Hansen, ManagerConsumer RelationsGerber Products445 Stile StreetFremont, MI 49412(616) 928-2000(800) 4-GERBER (toll free)

Ms. Odonna MathewsVice President for Consumer AffairsGiant Food, Inc.P.Q.'Box1804 Department 597Washington, DC 20013(301) 341-4365(301) 341-4327 (TDD)

15

'CORPORATE CO:SUMER CONTACTS

GibboniGreenven:SO;Btidget Rent-A-CarCorporation

GibtOn'ApPilancee04e.'White Consolidated'Industries

Mr. Jack Shertrian; DirectorCOnsiiiner AffairsGillette'CoMpanyPrudential ToWer Building, 24th FloorBoston, MA 02199'(617) '42147315.

dlenbrOok Laboratoriessee Sterling'Ortig

me..JarileiSaintb ury; Manager'Product PlanningThe'Glidden Company925 _EUclid AvenueCleveland, OH 44115(216) 344.:8000

`Mr. Duane 0::Poole,- DirectorPUblic Relations'GM Service Parts Operations6060 West Bristol Road'Flint, -MI 48456(313) 635-5412

Mr.M.F. Smithson, DirectorConsumer RelatiOnsGOodyear Tire & Rubber Co.1144 East Market StreetAkron;- OH 44313.(216)796-4940

Mr. Ray.A. Gipson, Vice PresidentCorporate Administration'Gordon JeWelry820 Fannin StreetHouston, TX 77002(713) 222-8080

Consumer Hotline'Green Sweep FertilizerP.O. Box 119Maumee, OH 43537(419) 893-50501 (800)225-2883 (toll free)

-Mr. RamOn Piabencla, Manager,Customer RelationsGreyhound Lines, Inc.901 Main Street, Suite 2500Dallas, Texas 75202(214744=8509

Mr. Ray Hyde, Vice PresidentPublic RelationsTheGSinness Import CompanySix Landmark SquareStainford, CT,06901(203) 323 -3311

iMr.- Eddie Feinstein'Director of Ctistonier Relations:H&R'Slock,,Inc.4410 MOri Street"Kansas citi,-MO 64111

4816y 753,6900

,Ms. DOnna Elliot, ManagerConsUmef RelationsH.J..Heinz,Company1062 Pn-"gresi StreetPittsburg!), PA 15212(412) 237-5740

HVR Companysee'Clor* Company

Mr. Chip DickeyManager of Consumer AffairsHallmark CAlOs, Inc.P.O. BO:: 58eKansasity, MO'ii4141(816) 274 -5697

Halaton,See Revlon

Hanessee Kitchens of Sara Lee

Mr. Ed ThompsonCustomer Service ManagerHanover House Industries340 Poplar StreetHanover, PA 17333(717) 637-6000

Hardwicksee Maycor

Mr. Jim Wilde, Vice PresidentAdvertisingHartinarx Corporation101 North Wacker Drive, 20th FloorChicago, IL 60606(312) 372-6300

Ms. Betty LeonardConsumer Relations ManagerHartz Mountain Corporation700 South Fourth StreetHarrison, NJ 07029(201) 481-4800(collect calls accepted)

Mrs. Angela KayataHasbro,-Inc.1027 Newport AvenuePawtucket, RI 02661(401) 727,50001 (800) 237-0063 (toll free)

Hathaway,Shirtssee Warnaco Men's Apparel

Ms. Ginger,Crowl, CoordinatorCustome(RelationsHawaiian AirlinesHonolUlu international AirportHonolulu, HI 96820(808) 836-7230

Mr. Jerry.Van Vleet, DirectorCustomer ServiceHeath CompanyBenton Harbor, MI 49022(616)982=3524

Ms. Beverly 'Strom, ManagerConsumer Affairs DepartmentConsumer Products DivisionHelene Curtis Industries325 North Wells StreetChicago, IL 60610

1312) 661-0222

Ms. Natalie D. Bailey, ManagerConsumer RelationsHershey Foods CorporationP.O. Box 813Hershey,'PA 170331 (800)468-1714 (toll fres)

Ms. Marilyn Wells, ManagerExecutive Customer RelationsHertz Corporation660 Madistin AvenueNew York, NY10021(212) 980 -29791(800) 654-3131 (toll free)

Ms. Doria Taylor,`DirectorGuest RelationsHilton Aotels Corporation9336 Civic Center DriveBeverly Hills, CA 90210(213) 2M-4321

Ms. Lesley BerkOvitz, Vice PresidentHuman ResourcesHit or Miss100 Cempanelk ParkwayStoughton, MA,02072(617) 344-0800

Mr. Ned Cardenas, ManagerAdvertising and Sales PromotionHitachi, Ltd.Hitachi Sales Corporation of America401 West Artesia BoulevardCompton, CA 90220(213) 537-8383

Mr. Larry Biggert, ManagerGuest AssistanceHoliday Inns37d1 Lamar AvenueMemphis, TN 38195(901) 362-4827

Dr. Phil Hudspeth, Vice President ResearchQuality AssuranceHolly FarmsP.O. Box 88Wilkesboro,'NC 28697(919) 838-2171

Ms. M.J. Brenne, Public Affairs ManagerHeine Owners WarrantyCorporation (HOW)2000 L Street,'N.W.Washington; DC 20036(202) 463 -46001 (890222-3380(toll free inPennsylvania)1(800) CALL-HOW(toll free outside Pennsylvania and DC)

Mr. Ray Gwin, ManagerConsumor AffairsResidential DivisionHoneywell,Inc.1885 Douglas, DriveGolden Valley, MN 55 422(612) 542-73541 (809)328-8194 (toll free)

iv


Mr. Robert N. CowieDirector of Consumer AffairsHoover Company101 Eist Maple-Nerth,Canton, OH 44720(218) 499-9200, ext. 2294

Customer Ser Vice DivisionThe,HorchOW'CollectiOn13800 Diplothat DriveDal las,-TX75265(214)484-6600

HormelGeorge .A. Hormel and Co.

Neatest,.see Continental Baking CO.

Mrs. Joyce Bryant, Vice PresidentConeu AffairsHrit4i4holii,Finincial Services-2700 Sanders WadPrOspeat Heights; IL 60070(312) 564-5000,

Ms. Sue Politicajlational ManagerGuest ServicesHoiard4ohnson-Le--dging710 Route 46 EastFairfield; NJ 07007

-(201) 882-1880,

M. Data Via, Consumer RelationsHuffy Corporation7701 Byers RoadMiamisburg, OH 45342(513) 866-6251

Customer RelationsHumana Inc.P.O. Box 1438Louisville, KY 40201(502) 580-1200

Ms. Karla Novak, ManagerConsumer AffairsHyatt Hotels & Resorts3424 North 90th StreetOmaha, NE 681341 (800) 228-3338 (toll free)

Mr. John, F. Akers, Chairman of the tsoaraIBM:CorporationOld Orchard RoadArmonk, NY 10504(914)72.5546

Manager, Consuiner AffairsIllinois Bell225 West Randolph Street, Room i0DChicago; IL 60606(312)727-.3380l'(800):9724002 (toll'free)

Mr. Frank Thomas,Consenter Affairs DirectorIndiana Bell220 North Meridian Street, Room 1925:Indianapolis; IN 48204.(317)265n5339

(800)5624612 (toll free)

Communications DepartmentInternational Dairy Guev, Inc.5701 Green Valley DriveMinneapolis, MN 55435(812) 830-0200

JMr. George StasickJ.C. Penney Company1301 Avenue of the AmericasNew York, NY 10019(212) 957-7282

Mr. James BennettCustomer Relations ManagerJVC Company of-America41 Slater DriveElmwoOd Park, NJ 07407(201) 794-3900

Mr. Murray TaylOr,-Manage7Customer ServiceJackson & Perkins NurseryStock2518 South Pacific HighwayMedford, OR 97501(503) 7764352

Ms. Eileen GuernseyConsumer Affairs ManagerJames River. CorporationDixie ProductsP.O. Box 6000Norwalk, CT 06856(203) 854-2469

Ms. Ophella MillonConsumer Affairs ManagerJames River CorporationTowel and TissueP.O. Box 6000Norwalk, CT 068561(800) 243-5384 (toil free)

Jenn-Air Companysee Maycor

Mr. Norman Chambers, Vice PresidentPassenger ServiceJet Amerida Airlines3521 East Spring StreetLong Beach, CA 90806(213) 492-6046

Jhfrmacksee Playtex, Inc.

Ms. Charlotte KeltsCustomer Service ManagerJockey international, Inc.2300 60th StreetKenosha, WI 53140(414) 658-8111

John-Deere CompanyJohn Deere RoadMoline, II:61265(309) 752-8000

-4 23

Ms. Sandra L. WillettSecond Vice President, Consumer AffairsJohn Hancock FinancialServicesP.O. Box 111Boston, MA 02117(617) 572-6272

Johnny Appleseed's, Inc.50 Dodge StreetBeverly, MA 019151(800) 225-5051 (toll free)

Ms. Dorothy D. Matsu, DirectorConsumer and Professional ServicesJohnson4 Johnson BabyProducts CompanyGrandview RoadSkillnian, NJ 085581 (800) 526-3967 (toll free)

Ms. Jane Yates, Vice PresidentConsumer Affairs and Public RelationsJohnson & Johnson Products,Inc.501 George StreetNeW Brunswick, NJ 089031 (800) 526-2433 (toll free)

Complaint DepartmentJohnsori*PUbilshing Company820 South Michigan AvenueChicago, IL 60605(written complaints only)

Mr. Jerry Taylor, Vice PresidentAdvertising and MarketingJordache Enterprises, Inc.498 7th AvenueNew York, NY 10018(212) 279-7343

KMr. James McNerney, DirectorCustomer RelationsK Mart Corporation3100 West Big Beaver RoadTroy, MI 48084(313) 643-1643

Ms. Annette Watkins, ManagerConsumer RelationsRug and Carpet DivisionKarastan MillsP.O. Box 130Eden, NC 27288(919) 627-34001(800) 334-1181 (toll free)

Consumer ServicesKawasaki MotorcyclesP.O. Box 25252Santa Ana, CA 92799(714) 770-0400

Ms. Andra L. EvansConsumer Relations ManagerKayser-Roth:Hosiery, Inc.2306 West Meadowview RoadGreensboro, NC 27407(919) 852-6300

17


Ms. Judy Peters, SupervisorCustomer RelationsKeebler Company,lInc.One Hallow Tree LaneElmburst, IL 60126(312)833:2900

Me. Muriel N. Cleary, ManagerConsumer AffairsKellogg CompanyP.O. Box 3599Battle Creek, MI 49016(616) 961 -2277

KeivinatorAppliance Companysee-WhiteConsolidatedIndustries

Mr: Gary Bolden; ManagerProduct ServiceThe Kelly Springfield TireCompanyWillowbrook RoadCuMberland, MD 21502(301) 7774016

Ms. Dee AtkinsonCon&umer Relations ManagerKemper GroupCorporate Relations F-6Long GroVe,11-60049(312) 540 -2122

Consumer AffairsKenner Products1014 Vine StreetCincinnati, OH 45202(513) 579-4041

Ms: Cindy Van Grinsven, DirectorConsumer ServicesKimberly-Clark CorporationP.O. Box 2020Neenah, WI 549561414) 721-504

Kingiford Products Companysee Clorox- Company

Ms. Kathleen RungeManager of Consumer ServicesKitchens of Sara Lee500 Waukegan RoadDeerfield, IL 60015(312) 948-6138

Mr. T. H. Combs, Product ManagerKodiak Smokeless Tobacco813 Ridge Lake BoulevardMemphis, TN 38119(901) 7612050

Mr. Paul Scholten, ManagerServicefor EnginesKohler Coinpany

,Kohlet WI 53044,.(414) 457-4441

Mr, Allen Wilson; ManagerServices,for GeneratorsKohlertonipany.Kohler: W1,53044(414457-4441

18

Mr. Mark Grunow, ManagerConsumer AffairsPlumbing ProductsKohler CompanyKohler, WI 53044(414) 457 -4441

Consumer Service DepartmentKraft, Inc.KraftcourtGlenview, IL 600251(800) 323 -0768 (toll free)

Ms. Judy BallCustomer Relations ManagerKroger Company1014 Vine StreetCincinnati, OH45201(513) 762-15321(800) 632 -6900(toll freemeat and seafood)

Mr. Ray.Serina, Vice PresidentOperationsKrystal CompanyOne Union SquareChattanooga, TN 37402(815) 757-1550

L.Mr. Stephen L. MarkosManager of Consumer ServicesLa-Z-Boy Chair Company1284 North Telegraph RoadMonroe, MI 48161(313) 242-1444

Mt David Drum, Vice PresidentMarketingLamaur, Inc.5601 East River RoadMinneapolis, MN 55432(612) 571-1234

Ms. Arlene Stansfield, DirectorConsumer AffairsLand O'Lakes, Inc.P.O. Box 116Minneapolis, MN 554401(800) 328-4155 (toll'free)

Customer ServiceLand's EndOne Land's End LaneDodgeville, WI 535951(800) 358-4444 (toll free)

Mr. Donald 'Ricker, ManagerCustomer ServiceLane FurnitureP.O. BOx 151Altavista, VA 24170(804) 369 -5641

Mr. John Gray, DirectorCustomer ServicesLechmere275 WildwoodWoburn, MA 01801(617) 935;8320

Ms. Christine Anderson; Customer ServiceLee Apparel Company, Inc.P.O. Box 2940Shawnee Mission, KS 66201(913) 384 -4000

24

Ms. Julie JenkinsCustomer Service ManagerL'Eggs Brands, Inc.P.O. Box 748Rural Hall, NC 27098(919) 744-4213

Ms. Jane Krupa, ManagerConsumer RelationsLehn & Fink Products Group225 Summit AvenueMontvale, NJ 07645(201) 573-5673,5700

Leichtung,' Inc.4944 Commerce ParkwayCleveland, OH 44128(218) 831-76451(800) 654-7817 (toll free)

Leichtung, Inc./D.R.I.P.O. Box 28114Warrensville, OH 441281(800) 237-5907 (toll free)

Lennox IndustriesP.O. Box 809000Dallas, TX 75380(214) 980-6000,

Consumer Service ManagerLever Brothers Corporation390 Park AvenueNew York, NY 10022(800) 451-6679 (toll free)

Ms. Carol Yenne, ManagerConsumer ServicesLevi Strauss & Co.1155 Battery StreetSan Francisco, CA 941111(800) 227-5800 (toll free)

Ms. Eleanor Eckardt, Vice PresidentConsumer RelationsLevitz Furniture Corporation611 Broken Sound Parkway, N.W.Boca Raton, FL 334311 (800) 523-2572 (toll free in Florida)1(800) 631 -4601 (toll free outside Florida)

Ms. Carol TuckerCustomer Service ManagerLevolor-Lorentzen, Inc.720 Monroe StreetHoboken, NJ 070301 (800) 225-1988 (toll free)

Ms. Jeannine Collins, SupervisorConsumer Service DepartmentLewis Galoob, Inc.500 Forbes BoulevardSan Francisco, CA 94080(415) 952-16781 (800) 2-GALOOB (toll free in California)1 (800) 4-GALOOB(toll free outside California)

Mr. Edward T. FracklewiczAdministrative' AssistantLiberty Mutual Insurance Group175 Berkeley StreetBoston, MA 02117(617) 357-9500


Customer ServiceLife Fitness Products10601 West BelmontFrank lir. Park, IL 601311 (800)351-3737 (toll free)

Lillian Vernon Corporation510 South Fulton AvenueMount Vernon, NY 10550(914) 633-6400'

Mr. Alfriricl Dietzel, Vice PresidentFinancial and Public RelationsThe Limited, Inc.Two LIMited ParkwayP.O. Box 16000Columbus, OH 43216(614) 475-4000

Mr. Arthur Bruns, ManagerCustomer RelationsLitton Microwave CookingProductsP.O., Box 1976Memphis, TN 38101(901) 366-3300

L.L. Bean,,Inc.Casco StreetFreeport, ME 04033II (800)341,-4341 (toll free)(207) 865-9407 (TDD)

Lone Star Brewing Companysee G. Heileman BrewingCompany

Ms. Linda KieselSpecial Assistant to the PresidentLong John Silver's101 Jerrico DriveP.O. Box 11988Lexington, KY 40579(606) 268,5211

L'Orealsee Cosmair, Inc.

Mr. Charles Meadows, Customer RelationsLorillard, ltd.2525 East Market StreetGreensboro, NC 27420(919) 373 -6669

Ms. Laura MorganPublic Relations DepartmentLos Angeled TimesTimes' Mirror SquareLos Angeles; CA 90053(213) 237-6999

Ms. Judy DeckerConimunications CoordinatorLuckY Stores, Inc.P.O. Box BBDublin, CA 94568(415) 833-6000'

Consumer 6ffairs DepartmentM&M/Mars, Inc.High StreetHackettstoWn, NJ 07840(201) 852-1000

.111MI.

Ms. Marie A. Lentz, DirectorCustomer ServicesMAACO Enterprises, Inc.381 Brooks RoadKing of Prussia, PA 194061 (800) 523-1180(toll free outside Pennsylvania)

Public InformationMCA, Inc.100 Universal City PlazaUniversal City, CA 91608(e18) 777-1000

MTV Networks, Inc.see Viacom International, Inc.

Mr. Michael McPherson, Vice PresidentCustomer ServiceMacy's New York151 West 34th StreetNew York, NY 10001(212) E60-4277

Magic Chefsee Maycor

Magnavoxsee.NAP COnsumer ElectronicsCorporation

Mr. Ross DeMarisConsuMer Relations ManagerMannington Mills, Inc.P.O. Box 30Salem, NJ 08079(609) 9354000

Ms. Jane BradyManufacturers Hanover TrustCompany270 Park AvenueNew York, NY 10017(216) 286-7370

Professional Services DepartmentManor Care Healthcare10770 Columbia PikeSilver Spring, MD 20901(301) 681-94001 (800) 637-1400(toll free outside Maryland)

Manville CorporationP.O. Box 5108Denver, CO 80217(303) 978-2000

Mr. William Guinty, ManagerRegulatory AffairsMarion LabsConsumer Products Division

:Marion Park DriveKansas City, MO 64134(816) 966-5000

Mr. Ray StoneDliector of ConsumerAffaIrsMarriott CorporationOne Marriott DriveWashington, DC 20058(301) 294 -3601

25

Ms. Norma VinickCustomer Service CenterMassachusetts Mutual LifeInsurance Company1295 State StreetSpringfield, MA 01111(413) 788-8411

MasterCard International(contact issuing bank)

Mr. Joseph Dillon, PresidentMatsushita Servicing Company50 Meadowlands ParkwaySecaucus, NJ 07094(201) 348-7000

Ms. Tammy Longworth, DirectorConsumer AffairsMattel Toys, Inc.5150 RosecransHawthorne, CA 90250(213) 978-61271 (800) 421-2887(toll free outside California)

Max Factorsee Revlon

Consumer AffairsMaxicare Health Flans, Inc.5200 West Century BoulevardLos Angeles, CA 90045(2.(3) 568-9000 (after 12 noon EST)

Maxwell Housosee General Foods

Mr. James F. Harner, Senior Vice PresidentCustomer Service and OperationsMay Department Stores Co.611 Olive StreetSt. Louts, MO 63101(314) 342-4336

Maybellinesee Plough, Inc.

Maycor Appliance, Parts, andService Company240 Edwards Street, S.E.Cleveland, TN 37:311(615) 472-3333

Customer Service DepartmentMayflower CorporationP.O. Box 107 BIndianapolis, IN 46206(317) 875-1000

Maytagsee Maycor

Ms. Mary Randisi, DirectorConsumer AffairsMcCormick & Company, Inc.414 Light StreetBaltimore, MD 21202(301) 547-6273

19

;

.f7

0

ORPOAATIS CSNSUMEii CONTACTS

Ms Zebra Wiles, Manager,Communications and Public RelationsMcCrory Stores2955 East Market StreetYork, PA7402(717)757-8181

Ms. Nancy Gardner, SupervisorCustomer & Community RelationsMcDonald's-CorporationMcDonald's PlazaOak Brook, IL 60521(312) 575-6198

Mr. Tom Mershon; Customer ServiceMcGraW-Hill, Inc.Princeton RoadHighstown, NJ 08520(609) 426-7600

Consumer ServicesMcKee Baking CompanyPO. Box 750Collegedale, TN 37315(615) 238-7111

Vice President MarketingMcKesson Water Division4500 York BoulevardLos Angeles, CA 90041(213)259-2000

Ms. Alexa C. i3erret, SupervisorConsumer AffairsMcNeii 17onsumer ProductsCompanyCamp Hill RoadFort Washington, PA.19034(215) 233-7000

Mr. James Linen, Executive Vice PresidentMedia General, Inc.333 East Grace StreetRichmond, VA 23219(804) 649 -6000

Mr. Richard HookerCu siomer Service RepresentativeMeineke Discount Muffler128 South Tryon Street, Suite 900Charlotte, NC 28202(704) 377-88651(800) 231-9877(tall free outside of North Carolina)

Customer Service DepartmentMelitta, Inc.1401 Berlin RoadCherry Hill, NJ 08003(609) 428-7202

Ms. Sandra J. McLaughlinGroup HeadCorporate Malls GroupMellon Bank CorporationOne Mellon Center, Room 539Pittsburgh;PK15258'(412) 234-4003

BruceStanleyHead of Consumer RelationsMem Company, Inc.UniontrielP.O: Box 928Northvale, NJ 07647(201) 78740100

.20

Ms. Mary Ann MolnarConsumer Relations AdministratorMennenCompanyMorristown, NJ 07963'(201) 631-9000

Ms. Stacy Fitzgerald, Product ManagerMentholatum Company1360 Niagara StreetBuffalo, NY 14213(716) 882-7660-

Director, Customer RelationsMercury MarineP.O. Box 1939Fond Du Lac, WI 54935(414) 929-5000

Mr. Dave Smith, ManagerCustomer ServiceMerillat5353 West U.S. 223Adrian, MI 49221(517) 263-0771

Mr. Dennis J. SkorewiczManager of Customer ServiceMerrill Lynch, Pierce, Fenner& Smith, Inc.165 BroadwayNew York, NY 10080(212) 637-0891

Ms, Linda Evans, ManagerConsumer AffairsMervyn's25001 Industrial BoulevardHayward, CA 94545(415)786-8337

Mr. Bruce C. Horner, DirectorConsumer AffairsMetropolitan Life andAffiliated CompaniesOne Madison AvenueNew York, NY 10010(212) 578-2544

Mr. Martin J. Wertheim, ManagerConsumer RelationsMichelin Tire CorporationPatewood Executive Plaza71,vo Patewood CourtGreenville, SC 29602(803) 234-5000

Ms. Carol Arold, Division ManagerCommunity RelationsMichigan Bell Telephone Co.1365 Cass Avenue, Room 1800Detroit, MI 48226(313) 223-72241 (800) 482-3141 (toll free TDD)

_

Mi. Valerie A.-"BeyerCustomer Service ManagerMichigan Bulb Company1950 Waldorf, N.W.Grand Rapids, MI 49550(616) 453-8793

ti26

Mr. Ray Anderson, OwnerMid-Michigan Surgical Supply360 Capitol, N.E.Battlecreek, MI 49017(616) 962-9541

Ms. Sara Mason, ManagerConsumer RelationsMidas International225 North Michigan AvenueChicago, IL 60601(312) 565-7500'1 (800) 821-8545(toll free outside Illinois)

Mr. Bob Ogle, ManagerConsumer AtfaksMidway Airlines5700 South CiceroChicago, IL 6Crr638(312) 838-4494

Customer ServiceMiles Kimball41 West 8th AvenueOshkosh, WI 54906(written inquiries only)

Ms. Debra K WoodCormrmer Service RepresentativeMilton Bradley Company443 Shaker RoadEast Long Meadow, MA 01028(413) 525-6411

Ms. Nancy LundDirector of Product EvaluationMinnetonka CorporationJonathan Industrial ParkChaska, MN 55318(612) 448-41811 (800) 247-8428(toll free outside Minnesota)

Mr. George Manning, National ManagerConsumer RelationsMinolta Corporation101 Williams DriveRamsey, NJ 07446(201) 825-4000

Technical ServicesMinwax Wood Products102 Chestnut Ridge PlazaMintvale, NJ 076451 (800) 526-0495 (toll free)

Miracle Gro Products, Inc.P.O. Box 888Port Washington, NY 11050(516) 883-6550

Mr. Gordon Remala, ManagerConsumer RelationsMitsubishi Electric Sales ofAmerica, Inc.5757 Plaza DriveP.O. Box 6007Cypress, CA 90630(714) 220-25001 (800) 262-1299 (toll free In Califonlia)1(800) 421-1140(toil free outside California)

nikafittelvje; ManagerCustomer:RelatiOne,'

3225 Gallows !lead.rfaX,'.,VA 2203r

(792)'84,9i'3986

Mszk1.0;.,Bit-ctirCier'CUltOmertitiloira Manager:Mobil.(111,,Credit Corporation'210, Weittenth,Street',Kansas City; M0'64:10&

. '1818) 891,4106'1;(800) 237 =3719(toll gee:Outside Missoirri)

-Mr.;thbriiae'j.,Slob urn, Director,14eWS Bureau ,

,MoniantrisCOmPany.80BNOWLInilliergh Boulevard',StAeirik,M0 63167(314)694 -2883

CUsteniereer4i6eMOriat-Jewererst

'NumberTwo Lonsdale AvenuePriattuCket, Hr,02860140 7:2849800'O00112 =7254

'Mr. KennethCarreConsumer Melia ManagerMoritgOmeryWard-One Montgomery Ward PlazaChicago; IL 60671(314457,-2628

:Mr. Kenneth Ctummins, Vice PresidentSecretary and General CounselMOree Slide Company555 .Turnpike StreetCaritan;MA 02021(617) 828-9300,

- -Ms.- Jane Dudley'Consumer AffairsAdministratorMOrton Salt110 North.WaCker DriveChicado,:IL 60606(312) 807 -2694

:Iiireciarof MarketingMotorola, Inc.;1803 East-Algonquin'RoadSchaumburg, IL'60196:(312) 397'5000

'Mr. Paul kuirphy-MurPhY=Phoenix Co.'23811,Chagriii Boulevard,'BeaahWriodOH 44122-(216).631=0404

Mi.:Virginia Callahan; ManagerCustoiner.COrnPlaint DepartmentAllUttialtlfe insurance ,Company.Of NeW YOrkIMONY)-

',- -Glehiainftenter- -

500Ffiinif,W, Burr BoUlevard,brop.7.47.

Teinieli,,NJ 07666(201),9074651

,Mr. Lerffondl, Executive Vice President'Director ofPublid FtelatiOns,Mutual of Oinaha insurance Co.Mutual 'of,Oritahe Plaza0 nieha;,;11 E 68175'(402)842-7600'

N":'Mr. A.MA-lellmam ManagerConsumer AffairsNAP'COnsUMer, ElectronicstorpOratioriP.O.:Box 555ffertan City; TN 37760(615) 475-3801-

udierice serviceselBC,' Inc.80, Rockefeller Plaza'NewYOrk; NY'10112(212),6644333

Mr. Greg ViriZandt..COristirrierAffairs ManagerNEC'HOMe Electronics, USA1255 Michael, priiik

Woad Dale, IL 50191(312)1160795001 (800) :323 -1728(toll free outside Illinois)

Ms. MargLierito A. Leahy, Senior ManagerConsumer InformationNahlecO Winds, Inc.Bait Hanover; NJ 07936,(201) 884=4600

Ms.'Jean M: Otte, Vice' PresidentConsurneeandSalls ServicesNational Car Rental System, Inc.7700 Frande Avenue, SciuthMinneapolis, MN 55435(612) 830 -21211(800) 367-6767,(toll free outside Minnesota)

Mr. Bob CowdenDireCter of Educational CentersNational Education Corporation1732 Rdynblds StreetIrvine, CA 92714(714) 261...7606,

Mr. Bill Campooll;ViCe PresidentNationaParagon Corporation4360 Main StreetPhiladelphia, pA18127(215) 482-9800

Mr. Vern tange, Service DepartmentNational presto industries, Inc.3925 North HaOings WayEau'Claire, W(54703(715) 839 -.2121

-Mr. John T.12oulinCustdmei,Relitions Officer-NatiOnwidelnsurance,Company,One Nationwide Plaza, 34th FloorColumbus, OH 43216.(614),249-6334

27


CustoMer, Service Department'Neiman=Marcus2620 North Haskell AvenueP.O. Boic 2142Dallas, TX 75262(214) 821-40001 (800) 442-2274 (toll free in Texas)1(800) 527-1767 (tall free outside Texas)

-Ms: Karen P. Stanmyre, ManagerConiUmerAffairs'Nestle'Foods Corporation100 Manhattanville RoadPurchase, NY10577(914) 251-3000

Ms. Alone Lain, Consumer RelationsNeutrogeha Corporation5755-West 96th StreetLos Angeles; CA 90045(213) 642 =11501(800),421 -8857(toll free outside California)

NeW=York Airsee Contiointal-Airlines

mr:idttartes.9.. smithCorporate Vice,PresideritNew York-Life InsuranceCoMpany51 Madison Avenuetiers/York; NY 10010(212) 576-5081

Mr. Rbbert P. Smith, ManagerAdvertising AcCeptibility DepartmentNewNork Times Company229 West 43rd StreetNew York, NY 10036(212) 556-7171

Customer Service RepresentativeNewiweek,,Inc.P.O. Box 404Livingston, NJ 07034(212) 350-40001 (800) 631.4040(toll fres subscriber service only)

Customer ServiceNexxusroductsP.O. Box 1274Santa Barbara, CA 93116(805) 968-6900

Ms. Nancy L. Testani, DirectorSystem Consumer AffairsNiagara Mohawk PowerCorporation300 Erie BouleVard WestSyracuse, NY 13202

Ms. Jackie Evey, SupervisorConsumer Services

930C Nimbus RoadBeaverton, OR 97005(503)64,4 -9000i (800) 344-6453 (toll free outside Oregon)

21

*CORPOFtATE CONSUMER CONTAoTS.

-NlIdca(IndustrlesPieter/ay

Virginia Beach1 VA 23452(804) 4511:..,413-18,

;. 1;(600) 334,059(toU-ätirgthia)

-0.01.6400.4RO.ihtlOielY, Inc.. --Ms:-OatriChfileters, ViciPr&èident

,iriVestor Relations.NOrdicitiok Exeroisee524 Mein StreetACton;MA01720-(617) 264-4155

.

Norge':See Mar OrMr. terrji,Leitz, Manager

:Cons-timer Affairi/FieldSeivice. NerthAMerican PhIis--Cónsumer Electr onics DivisionP.O, Etoic 555Jefferson City,1N 37760V:45)4754801

MS.-Arnyiant--Marketing,Seivicing Manager

. -North American Watch- CorPoratioh-

850 Fifth Avenue --')New Ycirk;NY(212) 397-7800

-Mr. JohrfAanti, DirectorProdtict PerformanCe-Noithent Electric Company

'1821"1:iighwaY 15 NorthRO. gox 247.Laurel; MS 39441(601)549-6170

Ms; Key Hughes, DirectorQiistomer RelationsNorthwest'WS A5100 Minneapolis/St. PaulInternational Airpoit

Paul, MN 55111-(612).726-2046

r..Thomas W.Jewe rs, Manager-Public Fielatione,NOriftWeitem Mutual` LifeInsurance-ComPany,720 East Wisccinein Merl ueMilwaukee, WI 53202

,(414)

Ms. AnItebaviS; Direct9i-Custehier.Relations;NOrWeglap'Caribbean LinesOne:Biscayne/Tower

(305) 358=6670-4(800),p7-9020.(toll free, eirtaide Florida),

'Mi.:Peggy 1-1111,;Rroduct Manager

---7,BOehririger ingalheimEiit Ridge

, ,R0:20eic368,Ridgefield;417,05877`(20.3)798'-P9118-

_

,

Ms. Betty Ridgely,-DirectorConsumer ServicesNoxell Corporation11050 York RoadHunt ValleYND 21030(301) 785-4411

NuIonesee Scoville, Inc.

0Ms. Linda Compton, Consumer AffairsOcean Spray. Cranberries Ind.225 Water StreetPlyniiiiith, MA 02360

,(617) 747-7407

Mr. Jordan Henderson, District ManagerConSumerAffaiis.Ohio Bell Telephone Company45 Erie View, Room 868CleVelinkOH 44114(216) 822:2909

bilteefe gi'MeritAppliancessee White ConsolidatedIndustries

Gandiiiw, Director-Marketing ServicesOlan Mills, Inc.4325 Aninicola, HighwayP.O. Box 23456Chattanaoga,'TN 37422(615) 622-5141

rAr. Ralph LePora, ManagerCamera Service .

01Vmpus'Optical Company, Ltd.145 Crosiyarif Park-

-Woodbury, NY-11797(516) 364-30001(800) 433-0880 (toll freeinformation)

Ms. Bridget BurkeConsumer Relations RepresentativeOneida;-Ltd.Kenwocd StationOneida; NY,13421(315)361-3000

Orkinsee Rollins, Inc.

Ms. Clare B.teBrun, ManagerConitirner AffairsOrthaConsumer Produets-----San Francisco, CA 9,4120(415)'8944500

-Orville Redenbachersee Beatrice Companies, ift.

°See, DrUgs-see American Stores Company

ConatirnerliesPonseOster Company5055 North Lydell AvenueMilwaukee, WI 53217(414) 332-8300-1 (800) 356-7837 (t11 free)

28

Mr. Bob Schroer, ManagerField and, Customer ServicesOutboard Marine Corporation100 Sea Hnise DriveWaukegaii, IL 60085

Ms. Margie iAaeks, SupervisorInquiry C"-IcOwens- Jrning FiberglasCorporationFiberglas Tower'Toledo, OH 43659(419) 248-8000

PExecutive (JuicesPacific Bell140 Moritgentery StreetSan Francisco, CA 94105'I.(600:)592:4560(toll free in California)

Mr. Larry Ash, Director of Comrh unicationsPacific Lighting COrperation-810,66uth Flower StreetLos Angeles, :CA 90017(213) 689-4178-

Ms. Lint4 licKnown, SupervisorConsaner Affairs ,-

Pacifid SoUthweet AirlinesBox 85385

San Diego ,-.CA 92138(619) 574-2314

Mr. James Stbvens,- Vice PresidentCustomerServiceiPaineWebber, Inc.120 BroadwayNew York_i NY. 10271(212) 437-2087

MS: Dawn Fiss, DirectorConsumer AffairsPan American World Airways200 Park AvenuePan Am BuildingNew York, NY 10166(212) 880-6139

Panasonic .

see Matsushita ServicingCompany

Paper Art CoMpanisee Mennen Company

Parke?Davissee Warner-Lambert Company

National Technical Service Manager"Pennzoil Products CompanyP.O: Box 2967,Houston, TX 77252(713) 546=4262

.4r. Joseph PollardCOrkrate Vice PresidentPublic

:PeoPies.pkT Stores,:Inc..6315 Bren Mar DrivoAlexindria,VA 22312'1 (areo) 572-0267 (toll free-11.1de Virginia)1 (800) 336-4990.(toll free o ut:s1d:: Virginia)

-


;People EXPresContinental Airlines'

Ms:Ellen.Woznica;ManagerConsinterServICeis,PoPperidge Farm, Inc.liVestpdrOWenuesNorwalk; CT,,06856'(203) 04-7276'

'Ms:Christine *ries,Manager;Constinier, Affairs"Pepsi.Coli Company:Route 35 and 100Seniors; NY10550.(914)7574216,

:Ma.-Connie Littleton.DirectorefjArtvertisin§Perdire Finns

.RO: Bet:1537Salisbury; MD i1801::(301)`54330001(800) 838-1150

:(boll free-Outside Maryland)

,Mi.- Phyllis Wolfe; Manager.Consumei Affairs, .

Persoiral Products CompanyVan LiewAvenue

miiitcrivri;N4 088501(800) (toll fres)

Ms. JO* HoferConeOmer Affairs CorrespondentPet- IncorporatedRO.- BOX 392St. Louis, MO 6316,(314) 621-5400

Ms:Hriiel Morris, Vice PresidentConsumer 'AffairsPet'IndorpOratedFrozen/Sakai/ GroupRO:-BOx 292.Stilptils, MO 63166(314) 621-5400_

Ms : .caret Toumbough, DirectorConsumer AffairsPet IncorporatedGroCery.GrOriPTO. Box 392St. Louis, MO 63166(314) 621',5400

Marketing DepartmentPfiZer:ConsUmer Products'235 East 42nd'StreetNew York;'NY 10017(212)'573-2323

Ms.- Karen Vogl; Associate DirectorCiinsurner ResPonse'PillebUrY.Company2821:Pillsbury Center,MiniteaPrilis, MN 55402(612) 330-4728

-see NAP Consumer ElectronicsCorporation.

Ms. Lois Heywood'-ManagerCorPOrate Support' PrOgramsPhilip Morris, Inc.120 Park Avenue;NeW York,' NY 10017(212) 880-3489

Public RelationsPhillipi Petroleum Company16 Phillips BuildingBartlesvills,OK 74004(918)661-1215

Ms. Carolyn Kurnle,.Operations SupportPhOtO.Corporation ofAmerica Photo ServicePaInternational,801 Crestdale AvenueMatthews, NC28105(704) 847 -8011

PlacetSee-North American. WatchCorporation

Mr. Allen Johnson, DireCtorBaggage ServicesPiedmont Airlinee, Inc.

IntornationalRO.:Bdit19004Chi4te,-,NO 282191(800)3424709(toll free in North Carolina)1 (800)826,2033(toll free outside North Carolina)(baggage complaints only)

Ms. Deborah Thompson, DirectorCustomer-RelationsPiedmont Airlines, Inc.1 Plednitint"PlazaWinston-Saleth, NC 27156(919) 770 -8206

Pierre Cardinsee'American CyanamidCompany

Mr. Sol Fields, Division ManagerCustomer ServicePioneer Electronics Service, Inc.P.O. BOx 1760Long Beach, CA 908011 (800)421-1404 (toll free)

PlayslcOolsee Hasbro, Inc.

Ms. Dawn TedeSchi, Manager-Consuine rAffairsPlaytex, Inc.215.Collige Road, P.O. Box 728Paramus, NJ.07652(201) 265,8000

(800)424=0525_(toll free in NeWJersey)1(800) 222 -0453(toll free outside New Jersey)

29

Ms. Elizabeth Thomas, DirectorConsu mer'RelationsPlough, Inc.3030 Jackson AvenueMemphis, TN 38151(901) 320-2386

Customer Service DepartmentPolaroid Corporation784 Memorial DriveCambridge; MA 02139(617) 577-2009(collect calls withili Massachusetts)11800) 343-5000(toll free outside Massachusetts)

Ms. Pieter Robloff, Vice PresidentOperations.Ponderosa, Inc.P.O. Box 578Dayton, OH 45401(513) 454 -2400

Mr. David Lundstedt, Prodict ManagerPrestone.39 Old Ridgebury RoadDanbUry, CT 06817(203) 794-3939

Princeton PharmaceuticalProductisee Sciiribb Corporation

Dorothy Puccini, ManagerConsumer SeNicesProcter & Garnbje Co.P.O. Box 599Cincinnati; OH 45201(513)-562,2200

Mr. ;lamed F..Sutor,Y1C8 PresidentCommunity Relations and SecretaryProvident Mutual Life Insurance1600 Market StreetPhiladelphia, -PA 19101(215) 636-5000

Ms. Pat Lucey, Associate Vice President'Client RelationsPrudential Bache Securities, Inc.100 Gold StreetNew York, NY 10292,(212) 791 -4175

Mr. Ethan I. Davis, CLU, FLMIVice PresidentIndividual Insurance ServicesPrudential Insurance Companyof 'AmericaOne Washington BUildingNewark, NJ 07101(201) 877-7340

Ms. Dorothy Light, Esq., Vice PresidentPublic AffairsPrudential Property & CasualtyCompany23 MainHolmdel, NJ 07733(201) 946-5228

23


Mr.! DEO Sayer (sweepstakes)Ms:Judy Nagle (magazines) -Advertising Manager

house.-382.CharinelDfriVieS.-PortWasniegton, NY110.50(516)8'83=543Z1 (800) 8454242',(toll free Otitaite_NeW York).

Mi Clayton Hoffis;Director

'Publifc,SUfierrilarkets1936George Jenkins Boulevard"

-P.0.-180:54orLatilland,:FL 33802(813)6884188

(8:10).20-4108 (toll free in Florida)

:Mr,Frank,Hixek Manager,CuSlomer,RelatiOna

-1PuroliitcieCotiriei Corporation--A31 Mari-A(*1n' Road.

'Biskirig,9i0.443,:ttIJ 09:20'000 65341334Stoil free)

Ms: Beverly kloeli nMinagefef. COniuni dr ResponseCitiaker_Oetil:COmpanyROI Box 9603Chiaage,,Ii.,66694(312)222,-7841

Mr. Ben* H. Faulkner, ManagerPUblio RelationsQuaker-State Corporation

-P.O. Box 989 -PA'16301

(814) 676-7676

Mr.- Robert Wayne; ManagerConsuiner,RelationsOuasir.CoiMpany1325 Pratt Boulevard:Elk Grove Village, IL-60007(312)228 =6386'

R .117112=111

Radiabhacksee Tandy Corporation

MS:Deris Hewkin, Director,Office ofConsunier Affairs,Ralston Piwina Company'Checkerboard Sq dereSi. Louis, MO 63164(314) 982 -4566'

Mribeyki M. Thompson, Vice PresidentCorpOrate CoMnunications,Ramads,'Inc.RO.:'Boic 29004Phoenbi, AZ 85038(602)2734000

Gormley; Managertusterner RelatiOns';RecideesipigetitAesociation, Inc.Pleaii*Aikimv0570.

(800)-282=2827'Aee)toll:fr New York) -

,'_1'(800) 431:-0248;(t! free outside New York)-

24

Ms. BettyTegenMr. John AndrellunasConsuM er Relations.Reebok,160 RoYall StreetCanton',.MA 02021(617)821-28001(800) 843-4444"(toll free outaiiie Massachusetts)

Ms. Claire TurldewiczCustonier SerVice SiipervisorTheReginsCompeny313 Regina Avenue:Rahway, NJ,07065(201) 381=10001-(800)4417=8338(toll treit:Otitaide, New Jersey)

Mr. Terry,Wash Nth; ManagerConsumer Affair's'Reindo EhterpriSes, Inc.P.O. Boi 720259 ,

Houston, TX 77272(713) 530490-

Mr. John Fullerton, Manager..World Wide 8ervicesRemington Products, Inc.60 Main StreetBridgeport,- CT,06602(?03) 367 -4400

Remingtonilifie-see E.1.-thiPont de Nemouis &Co.

Ms: Natalie KormanRevlon767 Fifth AvenueNew York, NY 10153(212)326-5682'

Ms:Susan-B. KerrDivision Consumer Affairs ManagerReynolds Metals Company6603 West Broad StreetRIchmond,,MA 23230(804)'281-4104

Ms. Kathleen M. Fitzsimmons, DirectorConsumer AffairsRichardson-Vicks, Inc.HealthcareA*Personal ProductsDivisionio,Westikirt,RoadWilton,- CT 068'47(203)834-5000

AoCkport.see Reebcik

Mr. Brian Hernon,Assistant Director of Fulfillment ServicesRodale Press, Inc.33 East' Minor. StreetEmmau ail:WI 80491 (800) 441=7761 (toll free)

Mr. *Ware RoisenAssistant Vice PresidentRolex Watch U.S.A., Inc.665 Fifth Avon deNew Ycrk, NY 10022(212) 758,7700

30

Ms. Jan Bell; DirectorCustomer ServicesRollins, inc.217,0 Pledmont,Road, N.E.Atlanta, GA 30324(404) 888-2151

Mr. Leo VanVark, ManagerCustomer ServiceRolscreen Company100 MainPella, IA 50219(515) 628-1000

Mr. John Chiles, Quality Assurance-Rotir Group Inc.500 Virginia DriveFort Washington, PA-19034(215) 628-6416

Ms..Joenne Taddeo, ManagerConsumer SerVicesRoss Laboratories,625 Cleiieliarid AVentleColumbus, OH 43215(614)2273756

Mr. Wynelle Sanders, Marketing Secretary-Royal Oak Enterprises,'Inc.35 Glenlake Parkway, Suite 500Atlanta; GA 30126

-(404)393-1430

Ms. Victoria Trentacost, ManagerCustomer ServiceRoyal Silk Ltd.45 East Madison AvenueClifton, NJ 070111 (800) 451-7455 (toll free)

Ms: Ruth A. Chambers, SupervisorConsumer ServicesRubbermaid, Inc.1147 Akron, RoadWooster, OH 44691(216) 264-6464

Rustler Jeanssee Blue Sell, Inc.

Ms. Ann SalantyManager of Customer ServiceRyderruck RentalP.O. Box 020816Miami, FL 331021(800) 327-7777(toll free outside Florida)

Ms. Lorraine FrostAdministrative Assistant to the PresidentRyland HomesP.O. Box 4000Columbia; MD 21044(301) 730-7222

S7-Eleven Food Stores-see The Southland Corporation

SFS i:or'poration-Customer I nformatiOn Center1(800) 4214013 (toll free)

5


Mr. Piul Marketing Manager,

39 OICI,Ridgebbrifkiiad:CT.,06617

4203)794:7a930.

!Ms.,FeliClit del Cainpo.PutikAffaire Department Manager:SafeydriSkillik, Inc.00*(11d;:CA:9406.0(415) 891,3267-

SaMsonite: _

rie,BeritrideCompaniee, Inc.

MikeMcoraineSandoitOialiany-Highiliii06 and Interstate 80Ria 13* 83288unCeni NE 69501-

.(402)'464= 6311,

.SariyeEleotric,Inc.see SFS'CerPoration.

SariLee.see'Kitchens of Sara Lee

Consuiner-Relations Department,SchWinn Biol./Cie:Company217 North Jefferson StreetChitagO,-IL 60606(312) 454-7400

Ms. Janet4ones, ManagerConsuinerReletiOns OperationsScott:Pap_er CompanySOU Pike-Twophiladelphia,,PA'19113(215)522761701(800) 835 -7268(toll free outside

Mr. Ralph Proffitt,-Director of Consumer RelationsNu Tone DivisionScoviiles Inc.Madison and Red Bank RoadsCincinnati; OH 45227(513) 527i510011000) 582=2030 (toll free in Ohio)t (800) 543 -8687 (toll free outside Ohio)

-Shareholder 'Services RepresentativeScaddei:Funds Distributor'160 Fedi* Street.Boiton,'MA 021101(800) 225=2470(toll free outside Massachusetts)

-Mr. Clyde Allen, oommunity,AffairsJosePht. Seagrara &Sons, Inc.-800 Third AvenueNew York," Y-10022

(212) .572 -7999

Cuitoiner,§eiviCe.Repretentative.SealiMittress' Manufacturing00011)40:1300:Eist Ninth StreetClerielcirid;014 44114q2151522-1310-

Ms.Fran DiPalo, ManagerConsumer AffairsSerlinan-Rirniture Store70 Charles Undbeigh BoulevardUniondalo,-NY 11553(516)42,6011- .

Customer ServiceG.D. Seatie:and CompanyConsumer,Produots DivisionP.O. Box 5110ctitaaao;1(800) 942 -5686 (toll free in Illinois).1800) 323,1157 (toll free outside Illinois)

'Custeriier. BervideMa:Searle and CompanyNutrasweetRO. Box c,-1115Skokie; 11260076(312) 982,797211800) 321-7254Ito!l free outside of Illinois)

Customer ServiceG.D:earle and ConipanyPharmadeirticalsP.O. Bai 5110Chicago, IL 6068011800) 942 -2566 (toll free in Illinois)1 pm 323-1603(toll free-Outside Illinois)

Mr.,Jerry Hauher, DirectorConsumer RelationsSears,Reebuok and Co.-Department 731 Asears TowerChicage,'IL 60684(312) 875.5188

.Sedgefield Jeanssee Blue Bell, Inc.

CoserySeiko Time COrporation1111 MacGauther.BoulevardMainvah,-NJ 07430(201) 529-3311

Ms. Rosemarie MartinezCu stomerRelations DepartmentSella, Inc.2800 North RiVer RoadDes Plaines, IL 60018(312) 699-9300.

Ms. Florence Chasey-CohenCorporate CommunicationsThSeyen-Up,CompanyP.O. Box 655086Dallas, TX 75265(214) 8244331

Seventeen Magazinesee "Mangle Publications, Inc.

Mr. Gene 0. Jadwin, General ManagerCustomer RelationsS/ServiceSharp Electronics CorporationSharp PlazaPP:Box 650,Mahwah, NJ 07430120029=04V

41:J;

Customer ServiceTheSharper Image650 Davis StreetSan Francisco; CA 941111(800) 344 -4444 (toll free)

Mr, Harold Cothern,,ManagerDealer and Customer InquiriesShell Olt CompanyP.O. Boi2463Houston, TX 77001(713) 241-2281

Mr. John Kolb, ManagerCuitomer. ServiceSherwin-Williami Company101 ProspectAVenue, N.W.CleVeland, OH 44101(216) 566'-2068

Shoppers DepartmentShoney'sinc.1727 Elm Hill PikeNashville, TN 37210(615) 366-9240.

.MS. Mary Ellen,Gowin, ManagerCons,u mar and public AffairsShop RiteSupermarket600 York StreetElizabeth; NJ 07207(201) 527 -3342

ShowBiz Pizzasee Brock Hotel Corporation

Ms. Joyce Glover, National DirectorConsumer RelationsSimmons U.S.A.P.O. Box 95465Atlanta, GA 30347(404) 321-3030

Mr. Paul Nigro, Marketing ManagerSimonize39 Old Ridgehury RoadDanbury, CT 06817(203) 794-3930

Ms. Lillian CrawfordConsumer Affairs DepartmentSewing Products DivisionSinger-Sewing Company155 Rat an Center ParkwayEdison, NJ 08837(201) 527-6000

Mr. Mike MinchinExecutive Vice President MarketingSizzler Restaurants International5400 Alla RoadLos,Angeles, CA 90066(213) 827 -2300

Skaggs Companysee American Stores Company

Skoal Chewing Tobaccosee U.S. Tea

yl

CORPORATE CQNSUMER,COHTACTS

:Unyand'oeMpliance DepartmentSmith Baliiey; °Harris Upham*CO:, bid.,330 West 34th StreetNeticYorli; kylocibt-(212) 399=6000-

*Me.'.kesteine TyionConadinetAffaira,Administrator -

SMIthK1hie-COnsumer'Products. Ohe'Freriklin Plaza,' RO: Bax 8082-.Philidelphia;PAI:19101(215) 751-4324

Vickie LimbachManager of-Communication's

'Strawberry:Lane.,OrtVille,.OH-44667,(216) 682-0015

Snapper PoWer EquipmentMcDonough; GA:302534404) 957 -9141

Solar" NutritionalsleelhoMpson,Medical,POOP0PYMr. Paul Sonnabend; President.Sonisfik international HotelsCcirpOM.tioii200 ClarendOn.StreetBoston, MA: 02116

-(617) 421-5413

MS. Kathryn M. O'Brien, ManagerCustomer Relations-SOny Corporation Of AMerica-Soni Senile! CompanySony, Drive'-Park Ridge,-NJ 07656(201),930-7669

Southern.Bell Corporation32R77 Southern Bell Center675 ,West.Piaehtfee Street,;.N.E.Atianti;GA 30375(404) 529-3638 (information)(404),529,3870 (complaints)

Mr.-Jim Ruppel, DirectorCuitomer RelatiOns,Southwest AirlinesLoVe Field,P.O.- Box 37611: .

.DillEts, TX-752354214) 353 -6145

Ms. ShirleY.Brisbois; ManagerConetimer RelationsSpalding .& Eimnflo, Inc.MeadoW Street'Chicopee, MA 010211 (800)332-9862-(tollfree Iii Massachusetts)1 (800) 225 -6601"(toll free oritsideMaieachusetts)

Mr Paul Weiske"Ctistornerterifce Manager

QueenCoMpany?AO. Box390,

54971:019748=3121--

Mr. bon Currant; SupervisorCuitortierSeivice DepartmentSPehter Gifts050 Black Horse pikePleiiiintville NY 08232(609) 645-5580

Ms: Trine Mohrbacher.Cuitomer Service ManagerMr. Robert Terry'; Vice President

:Spiegel; Inc.`Regency Towers1515 West 22fid StreetOak Brook, IL 60522(312) 954,2772

Mr.Thorria:s,WhiteSprings industries Inc.Consumer Fashions Division104.West 40th StreetNew York;Nr10018(212) 5566000

Ms. Linda DickeyCustomer Relations ManagerThe Southland Corporation,P.O Box-719,Dallas,-TX-75221

.(214) 522-5591

Mr. Ralph Jones, Public Affairs-Squibb CorporationP.O. Box 4000Princeton, NJ 08540(609) 921-4279

Mr. Jack Gauthier, Marketing ManagerStanley HardwareDivision Stanley Works195 Lake StreetNew Britain, CT 06050(203) 225 =5111

Mr. Jim Stahly;DirectorPublic RelationsState Fair Mutual-AutomobileInsurance CompanyOne State Farm PlazaBloomington,;IL 61701(309) 766=2714

Ms. Phyllis BuonoProduct Coniplaint SectionDepartMent of Regulatory Affairs

Inc.Sterling Drug90 Park AvenueNew YOrkNY 10016(212) 507 .-2000, 3149

Ms. Esther Raimussen, Director-Consumer RelationsStokely USA, Inc.626 East WisConsin AvenueOconoinowoc, WI 53066-(414) 567-1731

Ms. Christine Filardo, DirectorCohsumer AffairsStorit Shop SupermarketsP.O. Box .1942BoSton,MA,02105(617).770-8895

Ms. Frances D. KarpowiczConsumer-Affairs DepartmentStouffer Foods Corporation5750 Harper ReadSolon; OH 44139(216)24113,3600

PresidentStouffer Restaurant Company30050 Chagrin BoulevardPepper Pike, OH 44124(216) 464-.6606

Ms. Maureen DurandQuality Asiurance AdministrationCoordinatorThe Stroh Brewery Company100 River,PlaceDetroit, MI 48207'(313) 446 -2000

Ms. Donna Samelsori, ManagerConanner RelationsWt.-Mk:mond Growers ofCalifoMia-PA-kkg,1727Stockton, CA 95201(209) 466 -4851

MS. Diane FerriSupervisor Consumer AffairsSunbeam Appliance Company1333 Butterfield RoadP.O. Box-1576Downers Grove; IL 60515(312)719-5000

Subscriber ServiceSunset Magazine80 Willow Road'Menlo Park, CA 94025

Mr. Richard Wisniewski, SupervisorCustomer RelationsSupermarkets GeneralCorporation.301 Blair RoadWoodbridge, NJ 07095(201) 499,-3500

Mr. Doug Williams, Customer ServiceSwatch Watch USA1704 Hempstead LaneLancaster, PA176011(000) SWATCH-1 (toll free)

The Swiss ColonyCustomer Service1112 Seventh AvenueMonroe, WI 53566(608) 324 -4000

The Swiss Colony-Food Collection1112 Siienth AvenueMonroe, WI 53566(608) 324-8080

Sylvania Televisionsee NAP Consumer ElectronicsCorporation

rr

:Ms: DeideeKiiviy,'SUperyisOrcariiinbee 4ffoisi..3M,'3M Cehter,IBuilding 225=5N-04

Peul,MN"55144(612);733-!1871

Ms. Jay dalarullo-Ti:LMaZXOre Merder RoadNittick(MA91760(617)651,;6624

T.-1f: Guide,see bangle Publications, 'inc.

CUstother,Seniice:Talbot& ,'175 Beal,StreetHingham; MA.:020431,(800)225-8209 (toll free)

Me. KerryCarlieil, ManagerConiUmer SertfiCei,AMPRARDSJi16.-.P.O. Box 271Palmer, MA 01069,(413) 283=34311005234014'(toll free qUteide Massachusetta

Ms. LL) DirectorCusiOnier. Relations,Tandli:COrporation/Radio Shack1660 One Tandy CenterFiirt Worth; TX,76102'(817) 390-3218,

Tappan Company,-Inc.see White' onsolidatedIndustries

Ms. Jane Brattain, DirectorConsurtier Relations andCualifliAesurance

TargPt:Stores33 South:6Th StreetRa el* 1392Minneapolis; MN 55440(612)370-6006

'Technicssee Matsushita Servicing'CoMpany

MriFtiattard Keller, Director,Co-nsumeir AffairsTeledyne; Inc.1730Eaat Prospect StreetFort Collins; CO,80525

-(303) 4847;1352.(800),526-2774

(toll free except Alaika & Hawaii)

Ms:Kattiy,Laffin; SupervisorCuitomer.6,'OCe

12$1, West, Olyin plc; Suite 140Los -Atielee,-,PA 90084

-(218))328.75258;.

1.1800.36745,78,'OOP fre*Iiitilifornia):1(600) 4214815,itoli free outside California)

Ms. M.A. Shute, ManagerPublic AffairsTennee0,,Inc.P.O. Box 2511Nous:ton, TX nom(713) 7574777

Consumer - Affairs DepartmentTetley,-Ina.100 Commerce DriVeShelton, CT 06484(203) 9294342

Kistler,-Staff CoordinatorCredit ServicesTeimcoRefining and MarketingP.O. Box 2000,"Bellerie:TX 7740-(713)432-2235,2018:-

'Mr. Carl dundlich, Consumer ProductsTexair inttrumente,

, P.O. BOX 53LUbboek;TX 79408' ,

(806)74,1-20001(800) 842-2737 (toll free outside Texas)

, Mr. Edward CiHall; Senior Vice PresidentThe'New England501 Boylston Street-Boston, MA 02117,(617) 578-2000

Customer Service RepresentativeThoni McAn Shoe Co.67 Millbrook StreetWorcester, MA 01606(617) 791-3811

Thompson & Formby, Inc.825 Crossover LaneMethPhis, TN 381171,(800) FORMBYS (toll free)

Mr. Dean Siegal, DirectorCorperate CommunicationsThompson Medical Co., Inc.919 Third AvenueNew York, NY 10022(212) 688-4420

Mr. Donald Bell, Vice PresidentProfessional & Public AffairsThrift Drug Company615 AlPhiDrivePittsburgh, PA 15238(412) 781-5373

Corporate PublicAffaIrsTime Inc.Rockefeller CenterNew York, NY 10020(212) 522 -1212

Ms. Letha WatkinsConsumer CorrespondentTimex CorporationP.C/Box 2740Little Rock, AR 72203(501) 372-1111

33


Ms. Mary O'ConnellSales Services SupervisorTonka Corporation6000 Clearwater DriveMinnetonka, MN 55343(612) 936-3300

Ms. Mary Elliott, DirectorPublic Affair'sThe Toro .Company8111 Lyndale Avenue SouthMinneapolis, MN 55420(612) 887-8900

National Dealer and Consumer ServiceManager-Toshiba Corporation82 Totowa ReedWayne; NJ 07470(201) 626:-8000 (consumer products)

Ms. Theresa PeardAdthinistrative AssistantTotes,Inc.10078 East Kemper RoadLoveland, OH 45140(513) 583-2300

Director, Consumer ComplaintsTourneati, Inc.515 Madison AvenueNew York, NY 10022(212) 758-32651 (800) 223-1288(toll free outside New York)

Ms. Angela BurdonCorporate SpokespersonToys R Us395 West PassaicRochelle Park, NJ 07662(201) 368-5528

Ms. R. Robins, ManagerControl CenterTrak Auto3300 75th AvenueLandover, MD, 20785(301) 731-1200

Trane/Cac, Inc.see American Standard, Inc.

Ms. Rosemary Aurichio, DirectorCustomer RelationsTrans World Airlines605 Third AvenueNew York, NY 10158(212) 692-3311

Mr. Patrick Edwards, ManagerCustomer RelationsTranstarP.O. Box 87380Houston, TX 77287(713) 641-9107

Office Of Consumer InformationThe 'Revelers CompaniesOne Tower SquareHartford, CT 06183(203) 277-65651 (800) 243-0191(toll free outside Connecticut)

27


;Catkin:or Service .

FoUi RadrierObnibrateteriter,'Radnor; PA19088(210),293 6500

Tine -Value Hardtkare Storesriee'Cotte!'&'corapany

Ms. Ruth Kelly,ireCtorConsumer Service's DepartmentTupperwareRO. Box 2353,- Orlando; FL 32802(305) 847=3111,1(800) 859=7221_(tollfree outside Florida)

Direct AeaponseDivision of Sales.Turner Broadcasting

P.O.. cO., Bo 7500 (WTBS)Atiiiita, GA 303571(800) 257-1234,(toll free outside of Georgia)

Ms...Meg HouserCOnsumer Correspondence Representative

5655 West 73rd StreetChicagb, IL 60638(312)563 -3600.

MOF'ete HeSterConsUmer Relations and ServicesTyson,Foods, Inc.2210 West Oaklawn DriveP.O. Drawer ESpringdale, AR 72'764(501) 756-4000

UMs. Elaine De Shong, ManagerCustomer Services.U-Haulleiternational2727 North Central AvenuePhbenix, AZ 85004(602) 263 -67711 (800)528=0463 (toll free outside Arizona)

UNISYS, CorporationP.O. Boic 500Bluebell, PA 13424(215).542-4011

Mr. Harry Roth, DirectorConsOmer AffairsUSAir

-Hanger 12Washington National AirportWashington; DC20001(703)'892-7020

Ms: iloSette EllisonConsumer Senrices,RepresentativeU:S.:Sheie COrpOrationOne Eiitilobd DriveCiriCinnatLOH 45227(513)

28

Mg. Renee Ray; SupervisorExecutive Consumer:Services

8001 Stemmons FreewayDallastT75247(2141E88-46421 (800) 531=4646 (toll free outside Texas)

Mr. Larry Allen, ManagerCorporate COmmUnicationsUSTEA100 West Putnam AvenueGreenwich, CT 06830(203) 661=1100

Ms: Lorreti Layedchia=USAVestOnc.OrChird Falls BUildingErigleyiocid;ca 80111'(34,793-666e.

UnlorfOldelity.Life insurance'Company-see Aon COrporatibn

Mr. Paul M. Miller, ManagerConsUriier AffairsUniroyal GOodrich'Company600 Sbutti Main Street*Akron; OH 44397(216) 374 =37961(800) 521-9796 (toll free)

Mr. Paul Tiriebra, Corporate ManagerConsumer AffairsUnited AirlinesRO.Rox 66100Chicago,'IL 60666(312) 952 -5341

Mr. Bob Potter:National CUstomer Complaint CoordinatorUnited Parcel Service ofAmerice,-IncorPorated51 Weaver StreetGreenwieh, CT-16836(203) 622r-7012'

United States Fidelity &Guarantee Company100 Light StreetBaltimore; MD 21202(301) 547-3000

Bette Malone Relocation ServiceUnited Van LinesOne United DaysFenton, MO 630261(800) 325=3870 (toll free)

Ms. Jill Lary, ManagerCustomer Service andConsumer CorrespondenceUnliersal'Match Corporation1224 Ferri Ridge ParkwaySt. Louis,'MO 63141(314) 469-3655

Supervisor Customer ServiceUnocal ,Co'rporationRoom 911-1321 AP.O.-Box 7600Los Angeles, CA 90051(213) 977-6956

'3:4

Mr. Robert RaycraftConsumer Products UnitUpjohn Company7000 Portage Road

'Kalamakoo, MI 49001(616) 323-6004

V

Consumer Relations DepartmentValvoline Oil COmpanyP.O. Box 12918

,Lexington, KY 40512:(606) 268-7389

Ms. Adele BallManager ofMarketing ServicesVan HeusenComPany281 Centennial AirenuePiscatavrey,:fkij 08854(201) 665:-50001(800) 631- -5809(toll free outsideNew Jersey)

Mr. John Mc:Ana, PresidentVan Munching and -Co., Inc.1270 Avenue of the Americas, 10th FloorNew York, NY10020(212) 265=2685,1.

Ms. Jan Still-LindemanVanity Fait640 Fifth AvenueNew York, NY 10019(212) 582-6767

Ms. Elizabeth Win; ManagerCorprorate CommunicationsViacom International, Inc.1211 Avenue Of the AmericasNew York;NY, 10036,(212) 719-7556

Mr. Peter Doane, Vine PresidentVicorp Restaurants400 West 48th AvenueDenver, CO 80216(303) 296-2121'

Customer RelationsVisa USA, Inc.P.O. Rox 8999San Francisco, CA 94128(415) 570-3200

WCustomer Service RepresentativeWagner Spray Tech Corporation1770 Fernbrook LanePlymouth, MN 55441(612) 553-71681 (800)328=8251(toll free outside Minnesota)

Customer ServiceWal-Mart Stores, Inc.PA. Box 116Bentonville, AR 72716(501) 273-4000

Mr. Edward H. King, DirectorGovernmental and Public AffairsWalgreen200 Wilmot RoadDeerfield,- IL 60015(312) 940-2500

Customer Servlaei DepartnientWalterDiake.& Sone,Drake BUJ ng'

CO'ColOradOSPiinge;0 80940

Rebecciipierce:;COnsurneTAffairaMariagerWamsutta Pacific

wiet4otri:siriet; 16th Floor.New.voik,,Ny .1b018(212) 930'45594.

-Custoinet RelationsWangIabciratailes,One IndUettialAveriUe

Mkti1851(617) 9674068

"Mr.Alteria':Laliberte-EieCutivOice"presidentWilliams Men's Apparel.164.fatef StreetWateniille; ME'04901(207) 873=4241-

Ms:Mary hichardien, DirectorConsumer Affairs DivisionWarher-tAmbert Company201,Tabor Reid.Mordi Plains, NJ 07950(201)'540-2458

Ms. Beverly Frago, ManagerCustomer ServiceWaterford Crystal,-Ltd.P.O. BOX 2298Ocean", NJ 07712(201) 493 -29001,(800)221 -1006-(toll free Outside New Jersey)

Ms. Karen Weg mann'Executive Vice PresidentCustomer TransactionsWells Fargo & Company201 Third StreetNIAC 0187 !=,: 020

'San FraneisCo, CA 94163(415) 477-5005

Ms.'Susin KoslingCcinsuifter Relations Specialist',Wendy* international, Inc.P.O. Box 256Dublin, OH 43017(614,764-6800

Ms. Joanne TurchanyManager of ConsInnet InformationWest460 vvashihgtortsfreet.WestBendWl 53095',(414334-2311

"Ms.'.Carolino Leeponeumbr Affairs ManagerWest:POint-pepperell1221Avenue'otthe Americas'Neiv.York, NY 10020(212) 382 =5000.

Mr. Carl Barkley, DirectorOffice of Consumer AffairsWastern.Union TelegraphCompany.One Lake Street,:Upper Saddle Rivet, NJ 07458.(201).825-5937

Mr. Robert D. StanleyDilialon Vice President, Consumer AffairsWhirlpool COrpOration2000 tk63 NorthBenton Harbert Ml 49022

.1614626-51011 (80025341301 (toll free)

Mr. Rayrnond'E..BaCguet`.Manigeref.COstoMer Relation's andInformation Center`White COniolidated induatries300 Phillip! RoadColUMI5us, OH 43288(614) 27244100- -

1(800) 245,r6600 (toll free outside Ohio)

'Frigidaire Appliances1(800) 451 -7007 (toll free)

Gibson Appliances1(800) 458=1445 (toll free)

Keivinator Appliance Companyt(8ol)) 323-7773 (toll freA

O'Keefe & Merit Appliances1 (800)537=5530,(t011 free)

,Tappan Corhpany,inc.1.(800) 537-5530 (toll free)

White Westinghouse1 (800)245-0600 (toll free)

WhiteNetitihghousesee White ConsolidatedI ndristries-

Ms. Kim Byron, Manager-ComMunity RelationsWickes Companies, inc.3340 Ocean Park Boulevard, Suite 2000Santa Monica; CA 90405(213) 452-9540

Customer ServiceWilliams-Sonoma100 North Point StreetSan Franciseo, CA 94133(415) 421-4555

Mr. Steve Evenson.Owner Relations ManagerWinnebago IndustriesP.O.' Box 152Forest City, IA 50436(515) 582-3535

Winthrop Consumer Productssee Sterling Drug Inc.

35

CORPORATE CONSUMES CONTACTS

Public RelationsWisconsin Bell722 North BroadwayASC-13Milwaukee, WI 53202(414) 678-0681

Mr. John Patrick CallahanCustomer ServiceF.W.-Woolworth Company233 BiOadway, Room 2638New York, NY 10279(212) 553-2202'

Customer ServiceWorld Book, Inc.510 Merchandise Mart PlazaChicago, IL 606541 (800)1321:4202 Oil free)

Wrangler Jeanssee Blue Bell, Inc.

Ms. Joan WeberConsumer Affairs AdministratorWm.:Wrigley Jr. COmpany410 North Michigan-AvenueChicago, IL 60611'(312) 645-4071

X.--_Mr. Richard ReillyNanagerCustomer RelationsXerox Corporation100 Clinton Avenue SouthRochester, NY 14644(716) 423-5480

Mr. Dan Caviness, ManagerCustomer RelationsYamaha MotorCorporation6555 Ketella AvenueCypress, CA 90630(714) 761=7439

Ms. Renee Hoke, ManagerCommunicationsZale CorporatiOn,901 West Walnut Hill LaneIrving, TX 75038(214) 580-4980

Mr. Stanley Berkovitz, Vice PresidentConsumer and CoMmunity AffairsZayre CorporationFramingham, MA 01701(617) 651-8704

Mr. Larry Liddle, ManagerCustomer ServiceZenith Data Systems1900 With Austin AvenueChicago, IL-60639(312) 745-2464

Mr. John Pederson, Consumer AffairsZenith ElectronicsCorporation1000 Milwaukee AvenueGleriv,iew, IL 60025(312) 39178100

29

Used Cars

Before,buying alised'car from a dealer, there are certain steps you canlake 'to ensure,you.areletting a good-value for your money.1. Look for and read thebuyer's guide; which must be displayed,in the win-

dow of, all used cars sold by dealers. The buyer's guide explains who must:pay,for repaire:afte: Purchase."It,will tell you if there.is a warranty,on thecar,'What the.warrantycovers, and,'Whethera service contract is available.Be,sureoulet ecopy of:the buyer'i Gu!de when you'purchase tho-carfroin dealer.

2. Comparison'shop for price; condition, warranty, and mileage for themodel(s) you'ark interested in buying, Also compare available interest

rates and other. terms sof,fininee.agreements.3. lio'betimate'the total.cost,,add,in any interest rates for financing, the cost

of a'servicesontract (if any), 'and any service or repair expenses you willbe likely to pifY.

4. BeforetdYing, havea mechinia inspect the car for potential problems.5, 'Check the reliabilityof the dealer with your state or local consumer protec-

tion'agency. Also check the local Betterusiness Bureau to see if theyhlwe any complaints against the dealer,.

6: Whercpurchasing,a Used oar from someone other than a dealer, get a billof sale,the proper title and.registration, and coples,of all financialtransactions:

Choosing Long Distance Telephone Service

1. To compare carriers, determine when, how often, and where you use longdistance service. Then compare the charges, restrictions, and proceduresfor making calls.

2. Not all carriers provide service to all areas. Make sure the one youchoose provides service to the areas you call most frequently.

3. Each long dietancecarrier may have a different billing and usageMeasurement system. Some give credit for uncompleted calls, wrongnumbers; or calls that are unanswered.

4. Ask about onetime only and regular charges..ls there a subscription fee?Monthly service fee? Monthly minimum usage charge?

5. Judge the qualityof a carrier's performance (transmission capability, serv-Ice, billing and crediting). A trial period may help -you decide whether thequality of phone service is adequate. Before pigning up, besure youunderstand the terms of the carrier's cancellation policy, and the costs in-volved in switching to another carrier.

6

AutOfilobiPe'Manufactuters

If-yOu haW) a jiroblein With an automobile purChased,frOMa dealer, tfytdwoiYitput with that dealer. If an agreementcannot-- be'reathed, Orielder contacting the manufacturer'szone repreeentative, many of whOin are listed in this section.

If the problem is still not resolved, try contacting one ofthe third-party dispute resolution programs. A listing of theseprograms begins on page 42.

AMeiican,Honda MotorConipany;lInc.

California; Nevada,Cuit6mar RelationeDepartmentAmerican Honda Motor Company, Inc.Weitern Zone-700-Van Ness AvenueTorrance; CA 90509(213) 781.4565

',Utah; Arizonk.Colorado, NeW Mexico,Nabniiki,-Kansis, OklahomaCustomer. Relations DepartmentAmeriCah Hcinda Motor Company, Inc.'West Central-Zone.1600 SOutti Abilene Street; Suite DAurora, CO 80012,;(303) 696 -3935

Mains, Vermont, New HiMpshire, NewYork State,,Connecticut; Massachusetts,:Rhoda Island:,pustomel Relgons DepartmentAmerican Honda Motor Company, Inc.New England Zone555 Old Country RoadWindsor Locks, CT 06096(203) 623=3310

Tennessee, 'Alabama, Georgia, FloridaCustomer Relations DepartmentAmerican Honda Motor Company, Inc.Southeast Zone1500 Morrison ParkwayAlpharetta, GA 30201(404) 442 -2045

.Minnesota, Iowa, Missouri,Wisconsin, IllinoisCustomer Relations DepartmentArnerfain Honda Motor Company, Inc.North Central Zone139 West Central RoadSchaumburg; IL 60195(312) 991 -9788

West Virginia, Marylcid,,VIrgInia,'North Carolina, South Carolina,District of ColumbiaCustomer Relations DepartmentAmerican Honda Motor Company, Inc.Mid-Atlantic Zone,209 Perry Parkway, Suite 10Gaithersburg, MD 20877(301) 869-8982

Pennsylvania, New Jersey, Delaware,_Long island (New lbrk)CustomefRelations Department.American HondaMotor Company, Inc.Northeast Zone115 Gaither DriveMOorestown, NJ 08057

,(609) 235-5533

.Michigan, indianitiOhlo, KentuckyCustomer Relations DepartmentAineriCep IjohdEi Motor Company, Inc.Central Zone101-South 'Stanfield RoadTroy, 014:45373(513) 332,6250

Washington, Dragon, Idaho, Montana,Wyoming, Mirth Dakota, South Dakota,Hawaii, Alaska*Customer Relations DepartmentAmeriCan Honda MOtor Company, Inc.Northwest Zone12439 N.E. Airport WayPortland; OR 97220;(503) 256 -0943

Texas, Arkansan; Louisiana, MiiilasippiCustomer'Relations DepartmentAmerican'Honda Motor Company, Inc.South Central Zone4529 Royal Laneirying,.TX 75063(214) 929-5481

Corporate OffiCe:American Honda Motor Company, Inc.Consumer Affairs Department100 West Alondra BoulevardGaidena, CA 90248(213) 604-2430

American Isuzu Motors, Inc.CaliforniaRegional Customer Relations ManagerAmerican Isuzu Motors, Inc.One Autry StreetIrvine, CA 92718(714) 770-2626

Alabama, Florida, Georgia, Kentucky,Mississippi, North Carolina, SouthCarolina, TennesseeRegional Customer Relations ManagerAmerican Isuzu Motors, Inc.Southeast Region205 Hembree Park DriveRoswell, GA 30076(404) 475 -1995

illinoli, Indiana, Iowa, Kansas (KansasCity metro area), MiChigan, Minnesota,Missouri, Nebraska, North Dakota, Ohio,South Dakota, WisconsinRegional Customer Relations ManagerAmerican Isuzu Motors, Inc.Central Regidn1834:Waryis AvenueElk Grove Village, IL 60007(312) 952 -8111

'47

Con neiiticut,,Delaware, Maine, Maryland,Maisachusetts, Neiv Hampshire, NewJersey, New York, Pennsylvania,Rhode island; Vermont, Virginia;West Virginia'Regional Customer Relations ManagerAmerican Isuzu Motors, Inc.Northeast Region114 Pleasant AvenueP.O. Box 925'Upper Saddle River, NJ 07458(201) 934-0755

ArIzona,, Arkansas, Colorado, Kansas,Louisiana, Nevada (Southern), NewMexico, Oklahoma, TeXasRegional' Cuitomer Relations ManagerAmerican Istria Motors, Inc.Southwest Region805 W. North Carrier ParkWay, Suite 200Grand Prairie, TX 75050(214) 647-2911

Alaska, Hawaii; Idaho, Montana, Nevada(Northern), Oregon, UtaheWiishington,Wyoming.Regional Customer Relations ManagerAmerican Isuzu Motors, Inc.Northwest Region8727 148th Avenue, N.E.Redmond, WA 98052(206) 881-0203

. Hoadqtrarters:American Isuzu Motors, Inc.2300 Pelliesler PlaceWhittier, California 9060(213) 94940611

American Motors Corporationsee Jeep/Eagle Division ofChrysler Motor Corporation

Audi ofAmerica, Inc.

Arizona, Southern California, Colorado,Nevada, Wyoming,New Mexico, South Dakota (Rapid City),Texas (El Paso), UtahRegional Service ManagerAudi of America, Inc.Pacific Region11300, Playa StreetCulver City, CA 902311(800) 822-AUDI (toll free)

Alaska, Northern California, Idaho,Montana, Oregon, WashingtonRegional Service ManagerAudi of America, Inc.Western Region7106 Johnson DrivePleasanton, CA 945661(800) 822-AUDI (toll free)

31

;AUTOMOBILE MANUFACTURERS

Fiofic*.GeOrgis, LqUiiiana,Mies leilp0,1,'OldehOinii;South Carolina,.*rrnerisost,lixis (exeluding El Pilo)Reglonal,Seivice Manager_Audtof America; Inc.SOtithern Region1770 Thy Exchange, Sulte,170Atlantii;:GA 30339.1(809) 622-9UP1.(1011 ffoe)

IllinoKindlanai low.; Kentucky,Michigan; Minnesota; Ohio,North Dikoti,/fkiiith DakotaOa:eluding Rapld City); WisconsinRegional SeiVice ManagerAudi of Ainirick Inc.Central Region420 BarClayBoulevardUriColiishire, IL 600631(800) 822 -AUDI (toll free)

Arkarniss,'Kansas, Missiniti, Nebraska-Regional Bervice Manager,Audi of America; Inc.iMid-AA eriait Region8825 page BoulevardSt: Louis; MO 831141 (800) 822 -AUDI (toll free)

.balavrantiVistrIct of Columbia, Maine,Maryland; Massachusetts; NewHimpshIniMorth Carolina,Pennsylvania; Rhode island, Vermont,Virginia; West VirginiaRegional Service ManagerAudi of Ainerica, inc. .

Atlantic Region9300 Martin Luther King, Jr.+IighwayLanhein; MD 207061(800) 822-AUDI (toll free)

Connecticut, New jeriey, New YorkRegional Service ManagerAudi of Arnerida, Inc.Eastern RegionGreenbush Road.Orangeliurg, NY 109621 (800) 822-AUDI (toll freer

'Connecticut, New Jersey, New YorkDirector, Corporate ServiceWorldW,ide Volkswagen Corp.Greenbush'RoadOrangeburg, NY10962(914) 578 -5000,

Corporate Office:Mr. Frank A.,Pompa, Jr.Consuther Services ManagerAudi of Anierica, Inc.868 Wed Big8eaverTroy, MI`480071 (800) 822-.,AUDI (toll free)

BMW of North America, Inc.

Arizona, SOuthern California, SouthernNiveda (Las Vegas)

.CustOtrei Relations ManagerWeir:0 RegionBMW of,NOrth America, Inc.'12541 Beatrice StreetP.O. Boy 66916Lbs Angeles:CA 90056(213) 305-2913

32

Northern Nevada, Utah,Idaho, Washington, Oregon, MontanaCustomer Relations ManagerBMW'Of North Ainerica, Inc.Northwest Region6606 Owens DrivePleasanton, CA 94566(415; 463-0690

Tennesieli; North Carolina (Southwest),Mississippi, Alabama, Georgia, Florida,South CarolinaCustomer Relations ManagerBMW of North Arnerica, Inc.Southeast Region6160 Peachtree.Dunwoody RoadSuite, A10,0Atlanta, GA 36328.(404) 399-0070

North Dakota, South Dakota, Minnesota,WitcOnsin, Iowa; Illinois, Michigan,Indiana, Ohio; KentuckyCustomer Relations Manager'BMW of North America, Inc.Central Region1002 E. Algonquin ,RoadSchaumburg, IL 60195(312) 397 -5713

Connecticut, Mains, Massachusetts,New Hampshire; New Jersey, Nev York,Rhode Island, VermontCustomer Relations ManagerBMW of North America, Inc.Eastern Region535 East Crescent AvenueRamsey,-NJ 07446(201) 934-4000

Wyoming,.Colomdo, New Mexico, Texas,OklahOma, Kansas, Nebraska, Missouri,Arkansas, LouisianaCustomer Relations ManagerBMW of North America, Inc.Southwest Region1730 Briercroft Court, P.O. Box 819003Dallas, TX 73581(214) 323-7700

North Carolina (Charlotte), District ofColumbia, Virginia, Pennsylvania,Maryland,DslawareCustomer Relations ManagerBMW of North America, Inc.Mid-Altantic Region21545 Ridge Top CircleSterling, VA 2217'(703) 450-7620

Corporate Office:National Customer Relations ManagerBMW of North America, Inc.CaMpits 3Montvale, NJ 07645(201) 573-2000

Chrysler Motors Corporation

Nevada, Utah, Arizona, New MexicoCustomer Relations ManagerChrysler Motors Corporation'Phoenix Zone Office11225 North 28th Drive, Suite A100Phoenix, AZ 85029(602) 866-6060

28

Southern California, HawaiiCustomer Relations ManagerChrysler Motors CorporationLob Angeles ZOne OfficeP.O. Box 3019-CAnaheim, CA 92803(714) 870-4000

CaliforniaCustomer Relations ManagerChrysler Motors CorporationSan Francisco Zone OfficeP.O. Box 5009Pleasanton, CA 94566(415) 463-0656

Wyoming, Kansas, Colorado, Nebraska,Idaho, MontanaCustomer Relations ManagerChrysler MotOrs CorporationDenver Zone OfficeP.O. Box 39006Denver, CO 80239(303) 371-1330

FloridaCustomer Relations ManagerChrysler Motors CorporationOrlando Zone OfficeP.O. Box 593428Orlando, FL 32859(305) 352 -7402

Tennessee, Alabama, GeorgiaCustomer Relations ManagerChrysler Motors CorporationAtlanta Zone Office900 Circle 75 Parkway, Suite 1600Atlanta, GA 30339(404) 953-8880

Iowa, Northern Illinois, IndianaCustomer Relations ManagerChrysler Motors CorporationChicago Zone OfficeP.O. Box 1102Itasca, IL 60143(312) 773-7780

Oklahoma, Missouri, Nebraska, KansasCustomer Relations ManagerChrysler Motors CorporationKansas City Zone OfficeP.O. Box 25668Overland Park, KS 66225(913) 469 -3090

Louisiana, Florida, Alabama, MissouriCustomer Relations ManagerChrysler Motors CorporationNew Orleans Zone OfficeP.O. Box 73188Metairie, LA 70033(504) 455-1433

Massachusetts, Connecticut, RhodaIsland, Maine, Vermont, New HampshireCustomer Relations ManagerChrysler Motors CorporationBoston Zone OfficeP.O. Box 50Natick. MA 01760(617) 655-2810

AUTOMOBILE MANUFACTURERS

Maryland; Virginia, North Carolina,Delenvere,Oistrict of ColumbiaCbsteineRilattos ManagerChrysler Motors CorporationWashingtOn, DC Zone Office-RO: Box 3130Landover, MD 20784(301) 464-4040

Michigan, Ohio; IndianaCustomer Relations 1,/c, "agarChrysler Motors CorporationDetroit Zone OffiP.O. Sok 3000!Roy, Mi 48007(313) 879,3600

South Dakota, Minnesota, Iowa,Wlac nsln, North Dakota; NebraskaCustomer Relations ManagerChrysler Motors CorporationMinneapolis Zone OfficeP.O. Box 1231Minneapolis, MN 55440(612) 553 -2548

Illinois, Missouri; Kentucky, IndianaCustomer Relations ManagerChrysler Motors CorporationSt. Louis Zone OfficeP.O:Boi 278Hazelwood, MO 63042(314) 895-0731

North Carolina, South CarolinaCustomer Relations ManagerChrysler Motors CorporationCharlotte Zone Office4944 ParkwayPlaza BoulevardSuite 470Charlotte, NC 28217(704) 529-4165

New York, PennsylvaniaCustomer Relations ManagerChrysler Motors CorporationSyracuse Zone OfficeRO..Box.1207Syracuse, NY 13201(315) 432-4041

New Jersey, NeveYork, ConnecticutCustomer Relations ManagerChrysler Motors CorporationNew York Zone Office500,ROute 303Tappan, NY 10983(914) 359 -0110

Kentucky, Indiana, OhioCustomer Relations Manage:Chrysler Motors CorporationCincinnati Zone OfficeP.O. Ea -41902,Cincinnati, OH 45241(513) 530-1500

Oregon, Alaska, Washington,Northern Idaho,-,Western MontanaCustomer Relations Manager-Chrysler Motors CorporationPortland Zone OfficeP.O. Box 744Beaverton, OR 97075(503) 641=4170

Pennsylvania; New Jersey, DelawareCustomer,Relations ManagerChrysler Motors CorporationPhiladelphia Zone Office3 Great Valley Parkway East, Suite 201Great Valley Corporate CenterMalvern, PA 19355(215) 251-2990

Ohio, Pennsyhrania, West VirginiaCustomer Relations ManagerChrysler Motors CorporationPittsburgh Zone OfficePenn Cot ter West 3, Suitt) 420Pittsburgh, P15276(412-188-7000

Arkansas, Mississippi, lennesseeCustomer Relations ManagerChrysler Motors CorporationMemphis Zone OfficeP.O. Box 18008Memphis, TN 38181(901) 797-3870

Texas (North)Customer Relations ManagerChrysler Motors CorporationDallas Zone OfficeP.O. Box 110162Carrollton, TX 75011(214) 242 -8462

Texas (South)Customer Relations ManagerChrysler Motors CorporationHouston Zone Office363 East North Belt, Suite 590Houston, TX 77060(713) 820-7062

Illinois, Ohio, Missouri; Michigan,Minnesota, WisconsinCustomer Relations ManagerChrysler Motors CorporationMilwaukee Zone Office445 South Moorland Rom, Suite 470Brookfield, WI 53005(414) 797 -3750

Corporate Office:Mr. E. F. MahonNational Owner Relations ManagerChrysler Motors CorporationP.O. Box 1718Detroit, MI 48288(313) 956 -5970

Jeep/Eesle Division ofChrysler Motors CorporationNevada, New Mexico, Arizona, California,HawaiiOwner Relations DepartmentWestern Regional Office23046 Avenida DeLa CarlottaP.O. Box 30710Laguna Hills, CA 92654(714) 855 -3533

19

Nebraska, Colorado, Utah, Wyoming,Montane;idaho, Oregon, SouthwesternSouth Dakota, Wallington, AlaskaOwner Relations DepartmentRocky Mountain Regional Office5005 Lima StreetDenver, CO 80239(303) 373 -5800

Tennessee, Mississippi, Alabama,Georgia, Florida.Owner Relations DepartmentSoutheast Regional Office.1640 Stone Ridge DriveP.O. Box 718Stone Mountain, GA 30083(404) 491-3233

Wisconsin, Upper Michigan, Illinois,Northwest Indiana, Iowa, Minnesota,North Dakota, South DakotaOwner Relations DepartmentMidwest Regional Office1600 Busse RoadElk Grove Village, IL 60007(312) 364-8601

Michigan, Western New Dirk, WesternPennsylvania, West Virginia, Kentucky,indiansi, OhioOwner Relations DepartmentGreat Lakes Regional Office24100 Southfield Road, Suite 100Southfield, Mi 48075(313) 827-7870

Rhode Island, Massachusetts, Maine,New Hatinpshirs, Vermont, Eastern NewYork, Northern New JerseyOwner Relations DepartmentNortheast Regional Office444 Saw Mill River RoadP.O. Box 500'Elmsford, NY 10523(914) 997-2823

Missouri, krkansas, Louisiana, Texas,Oklahoma, KinasOwner Reiationa DepartmentSouthwest Regional Office5101 Statesman DriveIrving, TX 75063(214) 570-3222

Eastern Pennsylvania,Southern New Jersey, Delaware,Marylind, District of Columbia,Virginia, North Carolina, South CarolinaOwner Relations DepartmentMid-Atlantic Regional OfficeHallmark Building13873 Park Center Road, Suite 77Herndon, VA 22071(703) 481-6438

Corporate Office:Ms. Marilyn JohnstonOwner Relations Service14250 Plymouth RoadDetroit, MI 48232(313) 493 -2341

33

4c,

.AUtOMOBILEMANUFACTUFIERS

Fiat-Auto U.S.A., Inc.

Corporate Office:Mr. MinnY Cravalho,Mat1c .-,Al Service Operations Manager.Flat Auk) U.S.A., Inc.771 TeiractrAvanueHisbrouckHeights,-NJ 07604(201) 393- 4049,4042

Ford Motor Company

Arta:one; New Mexico, Western TexasOviner Relations ManagerFord Motdr CompanyPhoenix District OfficeP.O. Box 844Phoenix; AZ 85001(602) 2664500

Southerritellfornia,.'''reititheastern Nevada

Owner Relations ManagerFON' Motor Company

,Lds Angeles District Office2200 West SequoiaP.O. Bois 4680-PAnaheim; CA 92803(714)520-8300

Northern California, Southern Oregon,Western Nevada, HawaiiOwner Relations ManagerFord Motor CoinpanySan Jose District OfficeP.O. Box 4002Milpitas, CA 95035(408) 262 -9110

Coloiedo,,WyomIng, WisternNebraska,Southern ldaho,'Utah, SouthwesternSouth Dakota, Northeastern Nevada,Montana; Southeastern OregonOwner Relations ManagerFord Motor CompanyDenver District OfficeP.O. Box 5588Terminal Annex'Denver, CO 80217(303) 8934673

Florida; Southern GeorgiaOwner Relations ManagerFord Motor CompanyJacksonville District OfficeP.O. Box Y :Jacksonville, FL 32203(904) 783=7777

Northern Georgia, Eistern AlabamaOwner Relations ManagerFord Motor CompanyAtlanta-District OfficePA. Box 105003Atlanta, Evc30348(404) 783=6440

;Northeastern Illinois, NorthwesternIndiana.Owner Relations ManagerFord Motor.CompanYChicig6. District Office2225 West North AvenueMelrose Park;iL 60160(312) 681=6500

Central and Western Indiana,Southeastern Illinois.Owner Relations ManagerFord Motor Company-INianapolis District OfficeRO, Box 19448Indianapolis, IN 46219(317) 353 -8251

Western Missouri, Kansas,Northwestern ArkansasOwner Relations ManagerFord Motor CompanyKansas City District OfficeRO. Box 501'Shawnee Mission, KS 66201(913) 888-0141,

Western Kintuahir, Central Tennessee,South Central IndianaOwner Relation's ManagerFord Motor CompanyLouisville District OfficeP.O. Box 32080Louisville,"KY40232(502)456=3700

Southern Mississippi, Louisiana,SoutInvistern AlabamaOwner Refaticiris ManagerFord Motor CompanyNew Orleans District OfficeP.O. Box 8630Metairie, LA 70011(504) 454 -6764

Maine, New Hampshire, Vermont,Massachusetts, Rhode Island,ConnecticutOwner Relations ManagerFord Motor CompanyBoston District OfficeP.O. Box 587Waltham, MA-02254(617) 895-1000

Michigan (excluding Upper Peninsula)Owner Relations ManagerFord Motor CompanyDetroit District OfficeP.O. Box 775Wixom, MI 48096(313) 337-9900

Northwestern Wisconsin, Minnesota,North Dakota, Northern South DakotaOwner Relations ManagerFord Motor CompanyTwin Cities District OfficeP.O. 'sox 9303Minneapolis, MN 55440(612) 887-4290,

Southern Illinois, Eastern MissouriOwner Relations ManagerFord Motor CompanySt. Louis District OfficeP.O. Box 24575St. Louis, MO 63141(314) 569-4455

North Carolina, South CarolinaOwner Relations ManagerFord Motor CompsnyCharlotte District OfficeP.O. Box 220307Charlotte, NC 28222(704) 554-4501

A .ss< .

40

Western Iowa, Central and EasternNebraska, Southeastern South DakotaOwner Relations ManagerFord Motor CompanyOmalmOistrict OfficeP.O. Box 37433Millard StationOmaha, NE 68137(402) 592-R850

Northeastern Pennisylvanla,Southeastern Pennsylvania, SouthernNew Jersey, DelawareOwner Relations `len agerFord Motor CompanyPhiladelphia District OfficeP.O. Box 816Pennsauken;,NJ 08110(609) 662-8021

Northern New Jersey, Eastern New 'obrk,Southeastern New libric, Long IslandOwner Relations ManagerFord Motor CompanyNew York District OfficeUS. Highway 46Teterboro, NJ 07608(201) 288-9421

Upper and Western New \brk,Northern PennsylvaniaOwner Relations ManagerFord Motor CompanyBuffalo District OfficeP.O. Box 244Buffalo, NY 14225(716) 631-4-430

Eastern and Northwestern Ohio,Northwestern PennsylvaniaOwner Relations ManagerFord Motor CompanyCleveland District OfliceP.O. Box 41035Brecksville, OH 44141(704) 554-4501

Southern Ohio, Southern West Virginia,Eastern Kentucky, Southeastern IndianaOwner Relations ManagerFord Motor CompanyCincinnati. District OfficeP.O. Box 6308Cincinnati, OH 45215(513) 563-3120

Southwestern Pennsylvania, NorthernWest Virginia, Southeastern OhloOwner Relations ManagerFord Motor CompanyPittsburgh District OfficeManor Oak Two, Suite 9101910 Cochran RoadPittsburgh, PA 15220(412) 928-2939

Arkansas, Western Tennessee,Northern Mississippi, NorthwesternAlabamaOviner. Relations ManagerFord Motor CompanyMemphis District OfficeP.O. Box 8347Hollywood StationMemphis, TN 38108(901) 454 -7270

`."

,

,Northernlinati OklahomaOwner Relations Manager-Fo rd Meteor COmPiTYDOM District OfficePO;Biiii110037,`Citifollion; TX:75011'4214123'46299

',SOUthein TexasOWnerRelaitione ManagerOrd,MotortoMpanY

,Hottaten District OfficeF`.0.,Box 827

TX-77001'(713) 680-4260'

Mar/land,' 'Virginia, Eastern West Virginia, OwnerOeletiona Manager

ArciMotor CoMpanY,Washington District Office

13051'Gateholse Road.Peas Church ;'VA 22046

-,_(703) 698=2069.

-Alaska:, Waisidneton, Northern Oregon,.Northirn IdahisOWner Relations ManagerFord,MotOrCOmpanY.Seattle District Office10604N;E:38th' Place,' Suite 215"Kirklarid,,WA 98033

.(206) 244 -5800.

'Wisconsin (excluding Northwest corner),Michigan (Upper Peninsula)-OWner Relations ManagerFord Mcior, C)ornpanyMilWaukee District OfficeP.O.. Box 267Brookfield, WI 63006(414)786-3100'

National Office:Owner Relations ManagerFord Motor COMpanY,Foid Partiend Service Division3000 'Schaefer RoadDearborn; MI ,48121,(313) 337,69501(800) 52174140, (toll free- Lincoins)1(800)"551 -5747(toll free-,-Taurus/Mercury Sable)1 (800)-437;82371toll freeMerkur)1 (800) 28270959(towing and taichniCai information)

General Motets CorporationCush:nee, Aisistance,CenterGeneral Motors CorporationBuick Meter Division

Hernilton AVenue.FiiiiCM1-485561 (800)82177300 (t011tree)

ContUinerfielations-,'General Motors CorporationCadillac Motel:Car Division, 2860 Clerk Street'Diatroit:M1'48232

(3131650536

Customer ASsistance DepartMentGeneral M6tOra'CoipOrittoilCheyeirlit MOtiri Division5505 Corporate DriVoT*Mi 48098:1. (890f 222-1020.(toll free)

CustOiniar Service DepartmentGeneral Motors CorporationGMC 'Buck-and Coach Operation31 JUdstin StreetPentjaerMI:48058(313)4664547

Cuiternet.SerVice DepartmentGeneral Motors CorporationOldsmobile DivisionRO. Box 36095'Lansing;;MI48909(511),377-'5546

Cuitomer Servide DepartmentGeneral Motcire CdrporationPontiac MOtor DivisionOfiepentiao PlazaPor 4805311800) 7472737 (toll free)

Honda;see American Honda MotorCompany; Inc:

Jaguar Cart., Inch

Western ZoneCuitoMer Relations ManagerJaguar Cars,' Inc.422 Valley DriveBrisbane, CA 94005(415) 467-0625

Eastern ZoneCuitomer Relations ManagerJaguar Cars, Inc.600 Willow Tree RoadLeonia, NJ 07605(201) 592-5200

rAazda'Canada, Inc.

Customer rielaticins ManagerMazada Canada; Inc.821 Brock Road SouthPickering,,,Ontario Canada L1W3L6(416) 83174222

Mazda Motors of America(Central), Inc.

Arizena;Calliomla, Colorado, Nevada,NeW Mexico, Utah;,WyomingMr/Matt ReiterConiumei-CoMmunilations ManagerMazda Distributors Wast (Pacific Region)9451 Toledo Way-!-AnaCA 9Z71:1!(714) 38077705

IllinOls,indlaria, Michigan, Ohio,WisconsinMr. Hal PaulsenConsumer Communications Manager

-Mazda DistribUtors Great Lakes618 Keninoor S.E.Grand:Rapids,N1 49506(616) 949 -9305

41

AUTOMORILE MANUFACTURERS

Arkansas; Iowa, Kande o,'Kentucky,Lousiaria; Mississippi, Missouri,Nebraska, Oklahoma, Tennessee, TexasMr. Bill Cochrane'Consumer Comniunicatione ManagerMazda Distributors West (Gulf)10445 Corporate DriveSugar Land; TX 77478(713) 24075800,

Alaska, Idaho, Minnesota, Montana,North Dakota, Oregon,South Dakota,WashingtonMi. Stan CanisConsumer Communications ManagerMazda Distributors West(NcirthWast Region)8621' South180th" StreetKent, WA 98031,(206) 251-5920

Mazda.Motors of America(Ease, Inc.

Alabeirts;,FlorldavOtiorgla, NorthCarolina;So,uth CarolinaCustomer Rialationa,ManagerMazda Motors, of AmeridalEast)Southeast Region8691.Westem Way,Jackscinville,IFL 32216(904),731-0132

Connecticut; Delaware, Maine,' Maryland,Massachusetts, NeWHaMpehire,Nevijeirsey,:fieWlork; Pennsylvania,Rhode Island; Vermont, Virginia,District oI Columbia, West-VirginiaCustomer Relations ManitgerMazda Motors of America (East) Inc.Northeast Region-60 Distribution BoulevardEdison, NJ 68817(201) 287 -1664

Mercedes-Benz of'NorthiAmerica, Inc.Southern California, ArizonaOwner Service ManagerMercedes-Benz of North America, Inc.Los Angeles Zone851 East WatsoncenterP.O. Boic 4625Carson, CA 90745(213) 835-8315

Northern California, Washington,Oregon,' Nevada, Montana, Idaho, Utah,?tots.Owner Service ManagerMercedes-Beni of North America, Inc.San Francisco Zone513 Eccles AvenueSan Francisco, CA 94080(415) 871,-5125

35

.AUTOMOBILE MANUFACTURERS

IasEem Carolina,

Ovirier.ierVice Manager'MarCedie-Seriz offsicOh Ainerica,.Jackiativilki Zone:8813 Western Way"RO:Baki17604"--JadlaienVillo; FL 3224519.04.731=t4049

Kehtticky,111chigiiii.Wliconsin; neiota,-,Norffi Diikola;Eititsin SMdfi Dakota,

144b_iiiitini;Iiriei7Misitii0, EasteinKinsii.

)rvice Manager.it+'iercedtls =i3eni of NOith:Aniericajfic.Ctiicagozone.J ;=3333 Charles Ptieet..Eriiiklin:Park, IL 60131014'457011 .

. ,''We stain kliwilbrii,'Pennsylvania,Ei"stiirn ,Ohio °,,YVest,Virg!niu; Virginia,

ilter_Yleffe *NoidiCirelina,

Owner SarVici Manager: ,

Meras'des =Ba=li of NOrthAineriCa, inc.Washington, DC_erieSakirnere:COrernons Business Park130D Mercedes DriveHaritione,,MO2107t-(69.9:6:-91644 .

Malko.,-yer*ny Nive_Hamlishlre,Misiiikhimatte,' Rhoda Istand;Con rieitIOUt,Northeni New, Jersey,

.-Dpstate Noitlbrit-Owner Service Manager.MercideiSeni of North America, Inc.NeW York

:ORO TiP.O. Box griMontvale; NJ 07645

(2,0).573 -?50

Texas,-Aikarania; Ltiuislana,Oklahcima,Western Kansas, New Mexico, Colorado,East.ern.OWner Service Manager,Meroades=fileni of North America, Inc.Hoak* Zone955DNorth Loop East,P.O: BOX 24396.HOUSton,TX 77229(rip) 67706-

Corperate,office:4)±ii.tfer.!5_41i..ifce DepartmentMercedes -Benz Of North America,-One Mercedes DriveMantiale,:ii.1 07645.(201) 573-0600

36

tilltabbishl,Mcitor.SalesofitmerIca,lac.Alaska, Arizona; Arkansas, California,.-ColoradOiNeriVall;idatiO; Louisiana;MOntina;Aikrailia,Nevada;NeWielaxiCkNOth 'Dakota; 01thihoina,Ontigin;SeatfiDikota, Tails; Utah,.Washington`; Wyiirriirig,CoiiiiimeirRetations Manager -

Voter Safes of America, Inc.Western Regibnil Office- .

6450 West Katella Manua,Cypress; CA6,?0;1' (600),222,0037 (toil fret* _

Alabeinaitenheatialat4)eiaisire;bistriCt:Of`

15.****Icentackif, *Ole;

4.16111isotliAl104410PliMilinurl,

:Nakthrottniimi;Obio, PenrisylVards,,'Rhode island;SatittiCirilina;

,"Telineiiie;lienriOnt;Welt VirginliAlsConeinConstiriet.RelatiOneMahagerMitittbistil Mord Sides of America, Inc.Eastern Regional Office516 Harlin Drive:BridgepOrLNJ 680141.(800) 22240037 (toll free)

-COrporate Office:National Consumer Relations ManagerMilaUblitil' Piot& Salei of America, Inc.10540 Talbert AvenueFountain Valley, CA 92728-(714) 963-7677

Nissan Motor Corporation-in USA

. -

Southern California, Arizona,Nevada (Las Vegas)ConsuinerAffairs ManagerNissan MoterCf'.rporation in USALos Angelet Regional.Office1683 Sunflower Menu()Costa Mesa, CA 926261714) 549-1277

Northern California,Nevada (except Las Vegas)Consumer Affairs ManagerNissan Motor Corporation in USASan Francisco Regional Office355, NOOK Wiget Lane, Suite 100Walnin Creek, CA:94518C4i5Piik-745660

North Dakota, South Dakota, Wyoming,Nebraska; Utah; C01013e0, Kansas,New Mexico, Texas (gi Palo)Consumer Affairs ManagerNisian Motor Corporation in USADenver Regional Office11000 Eziat 45th AvenueDenver,'CO00239-(303) 371-4230

South Carolina, Georgia, FloridaConsumer Affairs ManagerNissan Motor Corporation in USAJacksonville Regional Office8743 Western. Way,Jacksonville; `FL 322171904)737-7100

-Minnesota,-Wisdonsin, Iowa,Illinois,: Missouri,- Michigan(except Lower Peninsula)Consurnerffairs ManagerNissan'Mcifor Corporation in USA-Chica0 Regional Office600 Enterprise StreetAurera,'IL 60505''.(31) 851460B

Maine;iVennOnt, New Hampshire,'Massichuiette, Rhode Island,ConneetiOat, parts_Of upstate New YorkConsurner Affairs Manager.Nissan Moloe9Orporation in USA..postish Regional OfficeP.O. Eibx;198'-Mansfield; MA 02048(617) 339 -1000

New Jersey;,Easterri Pennsylvania,Metropolitan New YorkConsumer Affairs ManagerNissan Motor Corporation in USANew.Yorkfiegion al OfficeNO:4 CarOoratPlacePiscataway,NJ 08855(201) 98140220

Michigan (Lower Peninsula), Indiana,Ohio, .WesterdPennsylvaniaConsumer Affairs Manager.Nissan Motor,Corporation inColumbus Regional Office150 EastWilson Bridge Road; Suite 100Worthington, OH 43085(614) 846-6900

Arkansas, Kentucky, Tennessee,Mississippi; AlabamaConsumer Affairs ManagerNissan Motor Corporation in USAMemphis pzigional Office5775 Summer TreeiDriveMemphis, TN 38134(901) 372=5700

Texas, Okia'ocma, LouisianaConsumer Affairs ManagerNissan Motor Corporation in USADallas Regional Office-.0 4G.7.44prti; StammonaFraziiiayFarmers BranCh, TX 75234(214) 243-4311

Maryland, Delaware, West Virginia,Virginia; North Caroiii)a,District of Columbia'Consumer Affairs ManagerNissan Motor Corporation in USANorfolkilegional Office151 Harbor DrivePortsmouth,-VA 23705(804) 399-4011

42

AUTOMOBILE MANUFACTURERS-

,PeOgeOlmOtOia of,AMeriCaAnc.

Idahnikintsna;,Nelide, Oregon, Utah,WeiltingtairCustOmei.Reiations,.giftdoaPi'MOtOrS of AMeriCa, Inc.Westerri'llegiorp1620 Eist 230th Street:Caw-II:CA-90745;(213) 4444861(800} 345,55491tOltire4-

Ceniiicticut; Florida, Maine,Maiiiiiihuset* Nevi HanipshireNew.40401* VcirkiReirilyivitnia, Rhode(wand, Vermont; Southern Georgia,

'fie 'tiartfi Rico:' :Ct e,iiSbr Relations

Petigeo(Motore of America, Inc.Eristern,Regicin,:4511SAIldhiv*'.46-pine Brook; NJ 07083.(201)882,18001 :(800) *15=5549(t01i tree)

Alabaini4ikarises,,Colorado, Indiana,:1111noiOlva,)Cafills;lauislani,

Wasilidppi;Nsbrilkii; New Mexico,North Dakoti;Ohle;:Ofilahoina,,South -

Dakota, Taal; Wisconsin, Wyoming-Ciistdiner Relations.Peugeot Motors of America,Central Region9444 Old Kati RoadHousionJX:77055=1 000 .345=5549 (toll free)

Kentucky; Maryland, Northern Georgia,North Can5line,,SeuttiCarolina,Tennessee,;Viiginia; District of:Columbia; Welt Virginia; Delaware,Customer RelationsPeugeot Motere of *Ica, Inc.Eastern Auto Diste' Ifs Inc.-833 Eaat Little Cieek RoadNorfOlk,'A 23518(804 568 I1334

National Headquarters:.Mr. Vlllgiam J. Atanasio:National Customer Relations Manager:PlfugeotNotors of America, Inc.One Peugeot PlazaP.O. Bois 607'Lindhurst,,NJ 07071:(201) 935=84001 (800)345,5549 (toll free)

inO.

CustornerRelations Manager'Porsche Cars North Anierica, Inc..290 South Virginia Street12.0. Box 30911keno, NV 895201702Y 348-3154

Saab-Scania of America, Inc.

ti,Ine,IVennont; Nevi Hampshire,Meiliichusetts, New Jamey, Rhode,Illand, CdrnecticutatawYcric, Delaware,PennsylvaniaConsumer Relaticint heOresentativeSiali-SCania of America, Inc.Eastern Region;PTO: Box 697brange,-67-08477,(203)795=4326

:Washington, Montana, Oregorr Idaho,California, Nevada, Utah, Arizona,Alaska;" HawaiiConstimer Relatione RepresentativeSaab4Scarga of America; Inc.Western Region-

697Orange, CT 064771(800)2559007(toll free)

Maryland, Virginie,-DietrictotColurnbiar44orttiCarblinkSouttiCarolina,Tennessee, AtabaMi, Georgia, FloridaConsumer Relations RepresentativeSa - Scoria Of'AmeriCei Inc.Satithern.Regi(59-425 FranklinBoad; Suite 553-Marietta, GA 300.67.(404) 423 -0150

Ohio, West Virginia, Kentucky,-Indiana,Michigan, Wisconsin, Illinois, Mionesota,Iowa, South Dakota, North Dakota,Nwsklam!ux, !sca.!4*, COlea.a0NNew.Mexico;Texsts, Oklahoma, Missouri,Arkansas, Louisiana, MISsissippiCo ristiiner RelationaRePresentativeSaab-Scania of America, Inc.Central Region-10415 United ParkwaySchiller Park, IL 6C176(312) 671-4920

Corporate Office:Consiiner Relations ManagerSaab-Scania of America, Inc.P.O. Box 697Orange, CT 06477(203) 795-1326

Subaru of America

Arkansas, Louisiana, Tennessee,Alabama, MississippiCustomer Relations ManagerSubaru South, Inc.8923 Fourche Dam Pike

AfIT'ne.(501) 490-.2770

Southern California, Nevada(Clark County only)Customer Relations ManagerSubaru of Southern Califomia12 Whatney Drive-Irvine, CA 92718(714) 951-6592

Northern California, Nevada(except Clark County); UtahCustomer-Relations ManagerSubaru of Northern California, Inc.2505 Port StreetWest Sacramento, CA 95691(916) 371 -7901

Nebraska, Kansas; Colorado, New'Mexico, Arizona, Mit..ouri (counties ofClay, Rfstte, and Jackson only)Customer ReiationaManager'Subaru inter7Mountaln15000 East 39th AvenueAurora; CO 80011(303) 371-3820

Georgiti,South Carolina, FloridaCustomer Relationt ManagerSoutheast SubarilP.O. Box 3007-West Paint Beach, FL 33402(305) 683 -3066

Missouri (except: counties of Clay, Platte,and Jackson) indionie (Lake Countyafily),-North Dakota, South Dakota,Minnesetit;Ntedenisin, loWa; Illinois-Customer Relations Manager,Subaru Mid-Aniericait Inc.301 Mitchell CdurtAddison, IL 60101(312) 953 -1188

Maine, Vermont,' New Hampshire,MassaChuisetta, Rhode Island,ConnecticutCustomer Relations ManagerSubaru of New England, Inc.95 MorseStreetNorwood-t./1/02062(617) 769-5100

West Virginia, Virginia, North Carolina,Maryland, District of ColumbiaCustomer Relations ManagerSubaru AtlantiC; Inc.8611 Larkin RoadSavage, MD 20763(301) 498-1700

Southern New Jersey, Pennsylvania,DelawareCustomer Relations ManagerPenn Jersey'Subaru, Inc.Glen-Avenue and Foster Road

_P.O. Box PMoorestown, NJ 08057(609) 234-7600

HawYnrk;!4nrislffaw.larctayCustomer Relations ManagerSubaru Distributors Corporation6 Ramland RoadOrangeburg, NY 10962(914) 359,2500

KentuCky, Ohio; Indiana (except LakeCounty), MichiganCustomer Relations ManagerGreat Lakes Subaru, Inc.401 North Hamilton RoadP.O. Box-16513ColumbUs, OH 43216(614) 864 -6650

37 -

AUTOMOBILE-MANUFACTURERS

Nash ington, Oregerciaiiii0kintanar--`-'10111119/MAII44;Custome , ManagerNorth9040 Noitht ; Drive,P.O. 50X11295,-Portland, OR 97211(503)967:t4171

!!`Teas,iOldahonurCustrmerAelatiene ManagerSOirinVvest Subaru12615 San Pedro Avenue-

_ 42.0...B0:02906.San Arifon tarp( 78216(512) 496 -1441

Corporate Office:,70viner.SerVice Department

cif America6000

'Cherry Hill, NJ 08034(699) 490'4278-

toyOta MOtOrSales, Inc.

'Customer Assistance CenterToyota Motof Sire's, Inc.-Department19061 South Western AvenueTo airs, CA 905091-(800)331.-.433f (toll free)

Volkawagen.United-Viates, inc.

Arizona (70.nne.), Hawaii, Southern411fornie "(Zip codes90,91,92,93)

.Regional Service ManagerVC,Ikawagen Unite:SM:Is, Inc.Los Angeles Region'moo Playa Street

Culver City;CA 90230121309078011-

Alaska, Oregon, Nevada (Reno),'Washington (except Spokane), NorthernCalifornia (Zip Codes 94-99)Regional Service ManagerVolkswagen United States,-Inc.San Francisce Region7106 Johrisnfr Ind ustrialDrivePleasanton, CA 94566(415) 463 -1080

Artionalexcluding Yuma), Montana,SouthpakotaIRsipid City), Nevada(eicept ROO); Colorado, Idaho,Washington (Spokane)'Regional seivice Manager--Volkswagen United States, Inc.venverrwgion12847:East PeakView AvenueEngleikod,C0 80112

-(304790r-0457

Aliberne, Georgia; Florida,SOuth Carolina, :Tennessee-Regioniil,SerVice ManagerVolkswagen'tiiiited.States, Inc.Southeast Region,1940 The Exchange,Atlanta,"GA30339.04341955'43484

38

Hewsli.UalsonOlf ICSVolkswagen. United States,3049 Ualena Street, Suite 908Honolulacill 968191808)3379091(terephone inquiries only)

Illinois; loWl;MInheiottrikorth Dakota,isconsin, Saiitti Dakota-(excluding Rapid.City)Regional Seryioci ManagerVolkswagen United Slates, Inc.Chicago Region'.420 Barclay BoulevardLintaii'abire; II:60069(312) 634=6000'

. -

Msiine;Masiachusetts, New Hampshire,"Rhode Islinti,-YermoritRegiorial Se it MariagerVolksvittgeh United States; inc.BOtolii3e0!On'--100.Fardtiam,RoidWilmington, MA-01807(6.177688-6700.

*Mind; NOrth Carolina, Virginia,District of Colienble,..*eit Virginia-Regional Service ManagerVolkiwagen United States, Inc.Waihington Region9300 Martin LutLer King HighWayLanham; MD;20706(301) 458 -7000

Aricar.:ini.ilans..5.-s, Missouri, NebraskaViCe Wee:dent cci_r:SOVice-Vok.slvagaii8825 Page Boulevard'St. Louis,' MO 63114(314) 429:8100

Connecticut, New Jersey, New YorkDirector of Corporate ServiceWorld-Wide Volkswagen; Inc.Greentiush RoadOinrigebUrg, NY 10962(9'.4) 578-5p00 _

Indiana, Kentucky, Michigan, OhioRegional Seivide ManagerVolkswagen United States, Inc.Columbus Region5000 Post RoadDublin, OH 43017(614) 761 -7100

Delaware; PennsylvaniaRegionalService Manager

Volkswagen United States, Inc.Valley ;Forge legion100t Smith Trooper RoadRO:Box 830Valley Forge, PA 19482(215) 666 -0683

Louisiana, Mississippi, Oklahoma_ ,Teas (excluding El Paso)Regional Service ManagerVolkiViagen United States,-Inc.San Antonio Region.10843.Gulfdale,DitiePO: Bair-791950San Aiitcinio,-TX 78279(512) 341 -8881

Corporate Office:Mr. Rainer DtrinkeCOnsUrrier'Senrices MahagerVolkswagehUnited States, Inc.888 West Big BeaVerTroy; Mi 48007(313) 362 -6000

Volvo North America

Corporate Office:Opefations ManagerVolvo North AmericaP.O. Box 913Rockleigh, NJ 07647'(2017767 -4737

Yugo America, Inc.

Mr.-Velhtic?,Director Customer Service;Yugo America,28 Park WayUpper Saddle RiVer, NJ 07458(201) 825-4600

Auto-Repair

1. Before havino a comoanv.repair vnur.nar. rhimk.tha enmnonlicsyme!glint..Tecififd Tvitff foiirstateO(IOcal consumer protection officeorlOcal BetterBusiness Bureau.

2. Be spinitic about what you want done or the problems you are ex-periencing,

3. Ask for either a written-estimate or that you be called before any major re-pair work is done. Be sure it's understood that your permission must beobtained before the "mechanic does work beyond that which you originally

, requested.4. Before you leave the car, make sure the work-order reflects what you want

done.5. If additional work-is done without'your permission, you don't have to .,ay

for the unauthorlied work, and you have the,right to have your billadjusted.

6. -Ask to inspect and/or keep all replaced parts.7. Keep copies of all work orders and receipts and get all warranties in

writing.

44

.BetterBusiness BureausBetter .Business non-profit organi-

iatiatielkniOre'd p-usineSses.- BBB's offer a varietyo .consumer e44600,riprObtfirniand materials, handle con-iumai:iiii10irieei..riiidi4te;arld arbitrate cOMOlainti; ProvideItenefil information OiidaMpkilles, and roSintain'recorcIS of

NatiopalHOadquariers

Ceu no. II 'of ,Beher ,BUsinass,84-Mamie, Inc1515 Nilson. Boulevard,Suitok.300''Ailingfein,VA 22209

2704.49.0::

"I.C14,01'.66teaus

Alabama.'1214, &kith 26tir Street-

'BirMinghern,14: 35205(205)

-.:00-13ex483.

:Huntsville,, AL 35804r(205)533-1640,-

707 Van AntwoM BuildingMobile, AL 36602(205) 4,1,1-5404; 5405.

.Union Barik;Eiuildidg'Commerce Sheet,Suite 810Mcrtigornery,4 36104(205) 262-5606

Alaska3380 CStreet,ISuite 100Anal:ll:rage, AK 99503(907)562 -0704

Arliona4428-North12th StreetPhoenix,,AZ 85014'(602) 264-1721

50Mesprachman StreetSuite -10S'Macon, AZ 85705(602622-7651 (inquiries)(602) 622-7654(coMplainfs)

-Arkansas1216South UniversityLittle Rock, AR 72204(50I)'664-7274.

705 Eighteenth StreetBakersfield, CA 83301(805) 8.227?*

290 Nerth 10tbStreet206,

Colton; CA 9232'(714) 8257280

5070 North'Sixth, Suite 176Fies0o, CA 93710

-1209)-222-8111-

,639 South'New HampshireAv6ifue, 3rd "Flop rLos Angela-3, CA 90005(213)383=0992

508.16th Street, Room1500Oakland., CA, 94612

_.(415) 639-5900

-400 S StreetSacraiiinio, CA 95814(916) 443-6843

Union, eanic.suifdiiig; Suite 201525'B SheetSan.Diago, CA 92101-

,(619) 234=0966.

2740 Van Ness Avenue, #210San Fianeisco, CA 94109(415) 775-3300

P.O. Bok 8110San Jima, CA 95155(408) 978 -8700

20 North Sin Mateo DriveP.O. Sex 294San Mateo,xCA 94401(415) 347-1251

P.O. Box 746 -

Santa Barbara, CA 93102(805) 963-8657

1111 North,denter StreetStoakton,,CA 95202(209) 948-4880,-4881

17662 Irvine BoulevardSuite 15'Mean, CA.92680(714) 544-6942-

ColoradoP.O: Box 7970Colorado Springa, CO 80933(303) 636-1155

171:30Bouth Bellaire, Suite 700Demi3r, CO 80222(303) 753-8200

140 West Oak Street,Fort Collins, CO 80524(303) 484-1348

113 West 41.11 StreetPueblo, CO 81003(303) 542-6464

ConnecticutFairfield-Woods Plaza2346-Blaak:RoCk TurnpikeFairfield, Cl- 06430(203) 374-6161

consumer satisfaction or dissatisfaction with individual com-panies. Wiled WOW are iribre-than 170 local- bureaus.AddresSeifor. offices in-anada and Israel can be obtainedfrom the National Head4uaiiers.

'630 Oakwood AvenueSuite ;223West Hartfcrui, CT 06110'(203) 247=8700

100 Souih TUrnpike Roadwanitigfdrd, CT 08482'(203)26972700(inqiiiries)1203).269=44574(cciniplaints)

Delaware,20,SoutbWainut StreetRO.Box,300Milford,: DE- 19963'(302) 356-69,69 (Sussex)(302) 422-6:,00 (Kent)

2055Limestone RoadSuite 200.Wilmington, DE 19808'(302) 652-3833

District of Columbia101214th Street;:N.W.14th FfobrWashington, DC 20005(202) 393-8000

Florida-13770 58th Street NorthSuite.309-Clearwater,-,FL 34620(813) 535-5522

3089.Cieveland AvenueFeri Myers, FL 33901(813) 334=7331(813) 597-1322 (Naples)

16291 North_ West 57th AVenueMiami, FL 33014-(305) 625-1302 (complaints)

608 Gulf DriveWest, Suite 3New Port Richey/FL 33552(813) 842-.5459(904) 683-6060 (Hernando)(813).782-4151 (E.. Pasco)

132 East Colonial DriveSuite 213Orlando, FL 328010051.843-8873.

210 Intendencia StreetPensacola, FL 32501(904) 433-6111

3015 Exchange CourtWest Palm Beach, FL 33409(305) 686-2200

Georgia100 Edgewood AvenueSuite 1012Atlanta, GA 30303(404) 688-4910 (inquiries)(404) '688-2380 (complaints)

P.O. Box 2085Augusta, GA 30903(404) 722-1574

8 13th StreetColumbus,-GA 31901(404) 324-0712, 0713

P.O. Box 13956-Sannnah,,GA'31416-(912) 354-7521

Hawaii1600Kapiolani BoUleva:rdSuite 714Honolulu, HI 96813(8631942 =2355

IdahO409 West Jefferson,Boise,,ID 83702(208) 342-4648

Illinois211 West Wacker DriveChicago,'IL 60606(312) 444-1188 (inquiries)(312)346 -3313 (complaints)

109 Southwest-Jefferson StreetSuite 305Peoria, IL 61602(309) 673-5194

Indiana118 SoutSecond StreetElkhart, IN, 46516(219) 293-5731

113 Southeast Fourth StreetEvansville, IN 47708(812) 422 -6879

1203 Webster StreetFort Wayne, IN 46802(219) 423-4433

4231 Cleveland StreetGary, IN 46408(219) 980-1511

Victriria !'antra22 East Washington StreetSuite 310Indianapolis, 114:4e104(317) 637-0197

204 Iroquois- BuildingMarion, IN 46952(317) 668-8954

Bali State University BBBWhitingeruilding, Room 160Muncie, IN 47306(317) 285-5668

39

BETTERSUSINESS BUREAUS

50965 ;US:,063;,N01.115:,SqiitfiAiiiidli)N 4E437(219)377=4121

Alpine Centre,-3436:Kiniberly,Rciad

Bdtiundorf,z IA, 52722(319) 35546344.

1500 2nd, Avenue;,S.E.Suite212.Cedar,RaPider,AA 524031.(319)386i1;8401*

-615 nsdranea' Exchange

.-'êrilitogrias;`1A';50309::(515)'2438137'

318 Badgeroir BuildingSlotik',C1,0j,41k51101

.(712):252- ,4501.

'Katiaitt501' jeffersen,'Suite 24Topelci,-KS,66607(913):232446S-''

leo KaufManSuilding.Wichita, KS 67202(316) 263,:31402:

'Kentecky,.629 Niirih,Broadway-Lexingtrin,-KY40.508:(606).252-4492

844 South:Fourth StreetLobisvillCky 40203(50?) 5,53-6546

Louisiana11407,MLirreY Street, Suite 101,Alexandria,,LA 71301(318) 473-4494

2055`Wooddale BoulevardBriton Rouge, 'LA 70806(504) 926-3010

300 Bond'StreciHoinpa,"LA-70360(504)868 =3456

800:jefferson StreetLafayette, LA 70501(318) 234-8341

1413'Ryen street, Suite C

Lake Charles, !A 70602-(318)A33=1633

141-De Slird Street, Suite 114'Mark:Lk:71201(M) 387:4600',

301:Camp Street, Suite403''Nei* Orleans, -LA 70130',(504)-§6714222,

1401,NOrth-Mirici3t Street:Shreveport, - LA-71107-'(318) 41-1352

-40;

.Maine'812 Stevens-Avenue.Portlend;.MS04103,q207)z878 -4715'

.Mary- land401::Noith'Howard StreetBaltimore, MD 21201(301).347:-3990-

-11426Bocicville.PikeSuite-301.Rockville, ;MD 20852(301) 468i.-3405

Massachusetts8 Winter:Street,'6th.FloorBosteri;,MA:02108.4617j 48248151(inquiries)(617) 4827-9190 .(Complaints)

106.,SteleFload;ISuitei-4Dartrnoirth,:MA',02747(617) '999;s960

1 kendaliStreet,-Suite 307',FriaMingham,;MA 01701-(617) 872-5585

The Federal' Building, Suite 178 North StreetHyannis, MA '03601(617) 771-3022.

316 Essex.StreetLawrence, MA..01846.(617) 6877666

293 Bridge_ Street, Suite 324'Springfield; MA 01103(413) 734 -3114

32 Franklin StreetWoraistei; MA 01608(617);/755,;2548

Michigan150 Michigan AvenueDetroit, M148226(313)962 =7566

620 Trust. BuildingGrand Rapide,"Mi 49503(616) 774-8236

Minnesota1745 University AvenueSt. Paul, MN 55104(612)646,7700 (inquiries)(612) 646-4631 (complaints)

Miss-feet-012911 Wok.. B sac h i3ou evardSuite 103Biloxi, MS 39531(601) 374=2222,

105 Fifth Avenue-Columbus, MS 39701(601) 327-8594

1201 West Pine Street #4Hattlesbung,'MS 39401(6J1) 582-0116

P.O., Box 2090Jackson,-M3.39225(601),948-8222

601 22nd-AVenue, Suite 313Meridian,, MS 393011601) 482-8752

Missouri306 East. 12th,'Suite 103,4-Kansas City, MO 64106,(816)'421-7800 ,

5100 Oakiand,=SUite 200.St. Louis, MO 63110(314) 531-3300 (inquiries)

205 Park Central,EastRoom 312Springfiefd, MC65806-(417) 862-9231

Nebraska719:::eith 48th'StreetLincoln, 'NE 68504.(402) 467-5261. _

417 Farnanf Buikilng1613 Famem.S100Omaha, NE 6!(402) 346-303,..,

Nevada1829.East CharlestonBoulevard, Suite 103Las Vegas,- NV 89104(702) 382-7141

372-A Casazza DriveReno, NV 89502(702).322-0657

Nevi HampshireOne Pillsbury StreetConcord, NH 03301.(603) 224-1991

New Jersey690 Whitehead RoadLaIrenceville, NJ 08648(609) 3.96-1199(Mercer County)(201) 536-6306(Monmouth County)(201)' :329 -6855(Middlesex, Somerset andHunderton counties)

34 Park PlaceNewark. NJ 07102(201) 643-3025

2 Forest AvenueParainus, NJ 07652(201) 845-4044

1721 Route 37 EastToms River, NJ'08753(201) 270-5577

16 Maple AvenUe,.Box 303'Westmont, NJ 08108(609)' 854-8467

46

New Mexico4600-A Montgomery, N.E.Suite 200-AlbUquerque, NM 87109(505)884=0500

308 North LockeFarmington, NM 87401(505) 326-6501

1210 Luisa Street, Suite 5-Santa Fe, NM 87502(5051388'73648

New Ydrk775 Mairi-Street, Suite 401Buffalo, NY 14203(716) 856 =7180

266 Main Street'Farmingdale, NY 11735(516) 42070500

25' Park AVenbe,SOuthNew York, NY 10010(212)'533-6200 '

1122 Sibley TowerRochester, -NY 4604(716).546-6776-

200 University BuildingSyracuse, NY,132021315) 479-6635

258 Genesee ,Street-Utica, NY-13502(315) 724-3129

120 East MainWappingerFalls, NY-12590(914) 297-6550

One Brockway-PlaceWhite Plains, NY 10601(914) 428-1230

North Carolina29 1/2 Page AvenueAshville, NC 28801(704) 253-2392

1130 Easi 3rd StreetSuite 400Charlotte, NC 28204(704) 332-7151

3608 West Friendly AvenueGreensboro, NC 27410(919) 852-4240tolol rum_4007.n.unk,13..gr1

P.O. Box 425Newton, NC 28658(704) 464-0372

3120 Poplarwood DriveSuite G -1Raleigh, NC 27604(919) 872-9240,

2110 Cloverdale AvenueSuite 2-B.Winston-Salem, NC 27103(919) 725-3348

BETTER BUSINESS BUREAUS

OW,Box : 596.

Akieri,;OH.44306'(216): 253 = 23590;

1434 CleVelarkrAyenueNorth-Cali itah;SOH7,44703'

2(216)'48479401;

'6961,Wilnirt Street-ChichinitrepHt(513)'01-3015

'221773ast,Sth,Streiet'.Cleinifena;;QH 44115

',,,!.(216)'241-17670-

South: Mai StreetCOlifiribite,,,'OH243215(6i4)221'=6336

40 **Fourth:StreetSulte,po:'Dayten,A,b1+4,5402.(513)?.22-8825

Rai:61708.Maiiifieldi-OH 44901(419):522-1766

425 4effersOn,Avenue'Suite909TolidotION 43604(419) 2416276

331f Mahoning Bank BuildingP.O: BoX1495-YOUngatoVn, OH-44501.(216) 744 -3111

Oklahoma'V South Dewey

.43kleihaini City, OK73102-(405) 239-6081'(405)239 -6083 (complaints)

4833 South SheridanStilte'412Aliso, OK 74145(918) 664-1266

-Oregon520 South Witst6th AvenueSuite 600Portiand,.OR 97264(503) 226 -3981

Pennisylvania528-Wirth NeW StreetBethiehini;,PA 18018(915).ARR-1717RA,

53iNorthDuke StreetLanCistei,:Pg 17602(717)291'71151(717)232=2800 (Harrisburg)(717)6462700.(York County)

511 'North-Broad Street"P,hiladelphisPA19123(215)'.574=3600

610 Smithfield Street,PIttibuigh;,PA-15222(412).4562700

601 Connell Building6th"Finor

:Scranton, PA 16503(717) 342T020

.PUertO:Rico_;GPO Box-76212.Sari'Jtifin,'PR 00936(809):756 -5463'

RhodOISland270 :Weytigieet:streetPintidence, ,RI 02903'(401) "272 48800 (inquiries)(401).272=9802 (complaints).

Soutli:Oirolina1336:Main.Street,,Sulte 500Coinnibia, SC 29201(863):254=2525

'3114eitigre Street.Greenville, SC.29601(803) 242-052'

Tennettees1010;Tviarkei'Street, Suite 200ChattinOogi, -1N,37402(618) 266-6144

Knoxville, TN 37927(615) 522-1300

1835 Union, Suite 312'Memphis, TN 38104(9611-272-9641

-506 Nashville CityBank:BuildingNashville, TN 37201(615) 254-5872

-TexasBank of'Commerce BuildingSuite 320Abilene, TX 79605(915) :691-1533

1008 West-10thAmarillo, TX 79101(806) 374-3735

1005 M Bank PlazaAustin, TX 78701

- (512) 476-6943

P.O. 'Box 2988Beauinont, TX 77704.(409) 835-5348

262:Varisco BuildingBryan, TX 77803.(409) 823 -8148, 8149

Health Fraud

1: If claims sound toeAleed to be true,' they probably,are. Be cautious ofclaims offering "miracle or secret cures, or "scientific breakthroughs!'

2. Check with your doctor, pharmacist,,orother health profession& beforebuying he-alai:care produbt Or progranis.-Fer instance, medical sciencehas not-yetfound:a cure fcirarthritis,;e0 ProduCts"that promise to eure.youof the diseaaeare extrernely,suspict.

3. Be aware:that'fraudtilent tsalthcar&products can rob you of more thanyour-money. They..can stea4ourhealth and.everi your life by causing youAO-delay appropriate health-eare.

-109 North ChapparalSuite 101Corpus Christi, TX 78401(512) 888-5555

2001 Bryan:Street;-Suite 850Dalles,1-X15201(214) 220-2000

602Gateway East, 'Suite 1-C21'Pesio, TX 79905(915) 778-7000

709'Sinclair: Building106 West 5th,Street

Fort Worth, -TX 76102(817)-3327,7585

2707 North Woe WestSuite 900Houston, TX 77008'(713) 86879500

1015 15th StreetLubbock,' TX- 97400(W761=6459'.

'AirOort 20'Read.P.O..Boi'6006'Midland; TX 79711(915) 563-1880(915)563-1881 (complaints)

115 South RandolphSan'Angelc.:, -TX 76903(915) 653-2318

1800 Northeast Loop 410Suite 400San Antonio, TX 78217(512)' 828-9441

6801 Sanger, Suite 125Waco, TX 76710(817) 772-7530

P.O. Box 69Weslaco, TX -78596(512) 968-3678

1106 Brook'AvenueWichita Fails, TX 76301(817) 723-5526

Utah385 24th Street, Suite 717Ogden, UT 84401(801) '399-4701

1588.South Main StreetSaitlake City,- UT.84115(801) 487-4656

Virginia105 East Annandale RoadSUite-210Fans Church, VA 22046(703) 533-1900

2019 Uewellyri AvenueP.O. BOX 11133.Norfolk, VA 23517(804) 627 -5651(804)'851-9101(Penine.Ula area)

701.EastFranklin StreetSuite 712Richmond,-VA 23219(804) 648-0016

151141: Cainpbell Avenue, S.W.Roanoke, VA 24011(703) 342 -3455

Washington127 West Canal DriveKennewick;rWA 99336(509) 582 -0222

2200 Sixth -AvenueSeattle, WA 98121(206) 448-8888

South 176 StevensSpokane, WA 99204(509) 747-1155

1101 Fawcett - Avenue, #222Tacoma, WA 98402(206) 383-5561

P.O. Box 1584Yakima, WA 98907(509).248-1326

Wisconsin740.North Plankinton AvenueMilwaukee, WI 53203(414) 273-1600

cP4 47 41

TradeAssociations and Third-Party Dispute ResolutionPrograms

,Manvindustry: associations' =help resolve, problemsbetWeim:thejinientsr*inp4iiies-and,consuMers:DePendinb,06-the.jirldiittry, reePpnilpilitY, for disputeiveolution may rest'With a trade aSsoCiation;sefvldeCOuncil;Or iaohsumeraction:Or0f4i4rn''

Ms. SuziontemerPUblia:RelatiOris,-AMericanAmbulanCe_AtietinititiOn

suitelfo5Washington, pc 20006

1(202)88745144":14,4einbershiP:'Private providers of:pre - hospital medial care and Medicaltransportation.

,Ms.Arin Lawriarice:Oirecter'Edtkatkin and Currientions,

--Aaiirletin Apparel ManUfaCturersAssociation

:2500 Wileon'Boulevard; Suite 301Arlirigkiii, VA 22201

52471864Membership:Manufacturers of wearing apparel.

Public Relations DirectorAmerican ArbitritionAilociation140 West 51st StreetNevi ye rk; NY 10020

(21?)484-41:1P6Membership: Arbitrators.

American AutomobileAsiociation8111 tiatehotiee Road, Room 535FalisChurch,VA,22047(703)222 -6446+Membership:Federation of automobile clubs.

Mr:David Peterson.Director of Public RelationsAmerieen Collectors Association4040 West 70th StreetP.O. Box 35106-MirioeapoliiiMN'55435,(612) 926=6547,Membership; Collection services handlingoverdueaccounts for retail, professional,and Conimeraial credit grantors.

:Intoimktion hivartnlent.,AmericantounCil.Of LifeInaurance/HealthjnsUranceAieOciation of America1001TentisytianliAveriud; N.W.WaahinutOne pc. 20004'(written inquiries only),Membershiji: Life.2accident, and healthiniurance companies authorized to dobusiness-In the United States. .

ti

The entries that follow are trade'associations and third-party dispUte resolutionprograms that handle consumercomplaints.* :behalf of,their-resPeCtive members. Before.contacting the industry-sponsorePdispute resolutionprogram,try to resolve,the problem with the Conloany

Ms. Jane Marden,, DirectorCOnatinikAffaire.Ms.lisa Hill Williams, Director'Community Affeirt-:=A=merican GatiAssociii:lon'1515 WilnikEOUlevard.Ariingtoril*22209'(703) , ,134.1

Memberehlfr::Distributors,and transportersornatural, MentifaCtured, and liquified gas.

American 'Health CareAsSoCiatiOn120 150 Street,, N.W..Washirigto 4; DC20005(204833-2050',Membership: Federation of stateasseciationsof lorig=term health,care facilities.

-American Hotel and Motel"ASSOCIatIon888 SeventhAvenneNew York,- NYA0106(written inqiiiries only)-Membershirk:Federation of state andregional hotel'assoeiations.

Mr. Herb Finkston,DirectorProfessional Ethics:American Institute ofCertified Public Accountants1211 AVenue of the AmericasNew York; NY 10036(212) 575=6209Membership: Professional society ofaccountants Certified tiy the statesand territories.

-Mr.'Ray Greenly, DirectorConsumer AffairsAmerican Sotietyof TravelWgents, Inc.P.O. Box 23992Washington, DC 20026(703) 739 -2782Membership: Travel agents.

'Mr. James A: Morrissey, Director

American -Textile ManufacturersInstitute1101 Connecticut Avenue, N.W.'Suite300ashington, DC 20036(204,862-0552Membership:Textile mills operatingniechinery for the manufacturing andprocesSing,of Cotton, man-made, wool,and silk textile. products.

NeOnalAdministrator,Aupiottitointi(vAeu,CTopnqsAupie, r Action

8400 Westpark DriVeMcLean, yA 22102,(703) 821-7000Third -party dispute resolution programadminittered through the National'Antoine* Dealers Association.

BBAUTO,LINECoVnail of Beiter Buslness'Bureaus1515Wilson BoulevardArlington, VA 22209(703) 275-0100,Third-party dispute resolution program forAMC, Audi;General Motors and.itsdivisions, Honda, Jeep; Nissan,, Peugeot,Porsche; Renault, SAAB; and Volkswagen.

BBBliatiOnal ConsuinerArbitration ProgramCoun'oll of Better Business Bureaus1515 Wilson BoulevardArlington, V,3'22209(703)276-0100-Third-party dispute resolution.

Better Hearing InstituteP.0: Box 1840Washington, DC 20013(703) 642 -05801(800) EAR-WELL (tall free)Membership: Professionals and othersdedicated to helping persons withimpaired hearing:

Consumer AffairsBlue Cross and Blue ShieldAssociation1709 New York Avenue, N.W.SOlte 303Washington, DC 20006(202) 783-6222Membership: Local Blue Cross and BlueShield plans in the United States, Canada,and Jamaica.

Mr. Richard N. Hopper-Direotor Of CieVernmentai AffairsCarpet and Rug Institute1100 17th Street, N.W.Washington, DC 20036-(written Inquiries only)Membership: Manufacturers of carpets,rugs, bath mats, and bedspreads; suppliersof raw materials and services to theindustry.

TRADE ASSOCIATIONS AND THIRD-PARTY DISPUTE RESOLUTION PROGRAMS

Assistant Secretarytenietery.-.Pcinsuiner Servidetouncit

Box .

DC 20007P794426

coancirmeriiiieri:The American CemeteryAsSociiitiOnrernatiOn Minciation 'of

;North Ainerice,-and the Pre-Arrangementof interment AsSoCiation of America:

Chrysler Custornet Arbitration-Board' .

P.O: Bex.1718'"Detroit; MI 48288-.(313)956 -5970-

MOLoMa Christie,' DirectorEthics and COnsurner Affairs1)IreCf Markfitirig Association-6 EaSt'43iil:StreetNeW.Yriik; NY100171WrittenciciniPlaints:onlyi.Mamberehip:Mernbers who Market goodsand Servic4diriictly.to consumers using'direCt mail, catalogs, telemarketing,magazine andnewspaper ads,- and"broadcast advertising:

Regal,Code AdministratorDirect.Selling Association1776 K Street, N.W., Siiite 600

',Washington, DC 20006(232) '293=5760'Membership: Manufacturers and

-distributors selling consumer products;door -to -door and through home-party

"M4,,,MaiyAnn Bernald, Manager.,Consurner Affairs ,'Edisci Eledtric Institute

1111 19tH Street, N.W.WashintiteriDC 20036(202)778-6560.'Membershipf:Investor-owned electric utilitycompanieS operating in the United States.

ds..Sally.finiwne, Executive Director'diniumer AffairsElectronic industriesAssociationCOnsuMer'Elketronics Group2061' EYer_Street,WashingtOR:5c 20006'

-.A2) 45*T=.4977°'Membership: Manufacturers of electronicWO, tubes,- and eolid state components;

teleVision and video systems;airrimiinications

eleitronlc product's

f"Obizitonsirmer Appeals BoardP.O. 'Boi 1805'Dearborn:MI 4812613131337-6950,11(800) 241;8450:(toll free outside Michigan)

FuneraiSerVicci ConsumerAction Prcgram (ThanaCAP)11121 West Oklahoma AvenueMilimiuktie; WI 53227(414) 541-2500Third-0.0V diSpUte resolution programsoonsored by the National Funeral,Dior tors A.1,5000On.

,Ms.-Nancy:High, Executive DirectorFurniture Industry ConsumerActin Panel (FICAP)H12;-?High Point; NC 27261'(written Inquiries only), .

Third-party,disPuteresolution, programaffiliated with the American FurnitureManUfacturera Association.

Ms. Carole M. Rogin,DirecitorMarket Development'Heiring Industries Association'1255:23rd,Street, N.W.Washington,,DC,20037(202)633-1411Membership:.Companies engaged in theMEinufaCturd'an0 or's* of electronichearing aids, their components, parts, andrelated products and services on,a national

Home OwnersWarranty ProgramHOW),,000 L'StreeL.N.W:

Washington; DC 200361(800) 241 -9260 (toll free)

,(Eastern zone)1.(800) 433-7657 (toll free)(Western zone)Third-party-dispute resolution program fornew homes built by HOW-member homebuilders.

Director, Consumer AffairsInt:a:range Information Institute110 William StreetNew York,-Ny10038(212) 66979200 (call collect in New York)1(800) 221-4954

(toll free outsider-New York)Membership: Property and liabilityinsurance;;OMPahies.

Consumer Affairs Department-International-Airline PassengersAssciciationP.O. Box 660074Dallas, TX 75266(214) 520-1070Membership: Persons who are frequentusers ai ,,, neo:.

National Headquartersinternational AssOcIationfor Financial Planning2 Concourse ParhWay, Suite 800Manta, GA30328 .1(800) 241-2148 (toll free)Membership: Individuals involved infinancial planning.

Mr. Jack C. Thompson, Dire orSubscription Inquiry ServiceMegazine PublishersAssociation575 Lexington AvenueNew York,'Ny 10022(212) 752-0055(written complaints only)Membership: Publishers of 1,000,consumerand other magazines issued nrfless than 4times a year:

Major Appliance ConsumerACtiOn Panel (MACAP)20 North Wacker,Dirve.Chicago,'IL 60606'(312) 984 -58581 (800) 414477 (toll free outside Illinois)Third-party dispute resolution program ofthe niaior appliance industry.

M. John E. DianisExecutiVe Vice President'-Monument Billidersof Wirth; Ainerica1612 Central StreetEvanston, IL 60201(312) 86972031'Membership: Mondment retailers,manufacturers, and wholesalers; bronzemanufacturers and suppliers.

Mr. Scott it'McClearyConsumer Affairs CoordinatorMortgage Bankers-Associationof America1125-15th Street, N.W.7ttOloorWashington, DC 20005(202) 86176583Membership: Princip..;leriging and investorinterests in the mortgage finance field,including mortgage banking firms,commercial banks, life insurancecompanies, title companies, and savinjsand loan associations.

Multi -poor Dispute ResolutionProgramDistrict of Columbia CourthouseRoam C 500500 IndianaAvenue, N.W.-Washington, DC 20001(202) 879-1549(DC residents only)

National Advertising Division(NAD)Council of Better Business Bureaus845 Third Avenue

'1ItT/Y TUFK, i r IIJUZZ(212) 754-1320Program: Handles complaints aboutfraudulent and deceptive advertising.

TRADEASSOCIATIONSAND THIRD-PARTY DISPUTE RESOWTION PROGRAMS.4 + C

-1Mr.N:fillain ;Young; Director,,ConiunierAffilre/Piblic Liaison

.ofHame,BUIlders1st

DC 20005.A2048224400':1:(860)3611z5242

freeskitelde District of Columbia),home

buildere',',CainmarciatbliTlderi, and othersasioCiated',WiththebOildingfridustry.-

Nliti6,001.AISOCiatiOlf9fPer o`` Consultant's432 Duke Street:Alexandria, .9A 22314.(m).684-Lbiso`Member's*PriVate prtiploynient agencies.

Consumer Arbitration Center'NittionalAstiOclatiOn,of

,:SecUiritioiDeelersOno.r'SOuth ToWer

98th Freer,si 6048- ,

(212),839*:,-'6251,'ThirdiParty dispute rosoiUsion for-cornplaints,aboulovekhe-counter stocks

corporate bonds. ,

Accrediting Commission-'NatioifelA810618tiOil of-thide`tjeahiiiCaf Schoch;

N.W.-1,1kahiniffeiipc'20007 ,

(2 2)333-1021-,Aii.016^, &ROOD only)

PriVate,schools providingOccuprifional training.

Mr. LawrinCe GrahamConsuMerAffitire,NatIOnal Food procesiorsAisOciatien1401:New York Avenue, N.W.WeshingtOri, DC 20005(202) 639-5939,Memberehipf Commercial packers of foodprodUcte,.euch: as fruit; vegetables, meats,seafood,ind'canned, frozen; dehydrated,pickled,'and other prederved food items.

Ms. 17eti Deutsch, ManagerComplianceNational FutUres Association200 West,Madison Street'Chicago, IL 60606(312)781714101(800) 621-3570 (toll free outside Illinois)Membership: Futures commissionmerchants; commodity trading advisors;commodity pool operators; brokers andassociated individuals.

Ms. Paula 5thilhAssistant to Executive Director,National Home Study Council1601 18th Street,'N.W.Washington, DC 20009.(written inqUiries only)Memtiershlp:Home study (corresIondonce) schools.

National'Tlre Dealers andRehaaders,AssOciation1250 Eye'Stiesfy N.W.Suite 400Washington, DC 20t1'(202) 789-2S:A-Membership: independent tire dealersand retreader,

cam. ...a.c.cvmugzmumantega.....zwev......nsma,_s

Airline,Passenger. Tips

1: When rt. ':icing.a-reserVation on an airline, always ask about fees or.penalties for changing or canceling a rev;;.etion or a paidticket. Theremay-be a variety Otticketprices with' varifing Penalties ar concitions.Chooiethe onthat best:fi:s yoUr needs.

2. If a flightis canceledesktthe ,airlinerePresentative to seat you on the nextavailable flight: Always, cheak'the ticket options,avallable.on.t4 flight youchooseas,well'as,thOOPtions aVallable on alternate, flights.

3: Readli&diselosurestatement od,the;back of your ticket. Iteiplains yourrights and.rearkineibilitlei arit pesienger,',In addition to the airline'sliability;foreverbboking sesta and,I0r,losing *ordamaging luggage.

4. When.flights'areoverbooked;fiiiiirie representatives arerequired to ask forvohinteers-to'giveup-,their, reservations in exchange'for a payment of ,theaidirie'sichooRt nat.anu:cnreinsannatinn Rf-

7rangementiln,writing.5. 11_,You",are ':buntried7,,or,inVolunterily reassigned to,a laterflight,,the airline

.must proWdee written.itatement etyour riGt-ts and entitled compensation.The conlileteruleelor compensation are available at all:alepen ticketcounters .and`boarding locatiOns.

YouFluggagels;lost, damagedsln flight,you are entitled' to the fairmarket value.of your belongings-i!up.to $1,250 per oascenaer for-checkedand-64: 00 for uncheCkedlbaggage,

7. Many airlines'Offerexcesi'valuen,insurance for kggagevalued over andabovethe $1,250 limit.,Read' the contract terms carefully to determine ex-actly, what lexOydredand under,what circumstances you are eligible forcompensation.

50

Department of Consumer AffairsNational Turkey Federation11319 Sunset Hills RoadRaston, VA 22090(written inquiries only)Membership; Turkey growers, turkeyhatcheries, turkey breeders, processors,marketers; and allied industry firms andpoultry distributors.

Mr. Craig HalversonAssistant Executive Director of IndustryServices and CommunicationsPhoto Marketing Association3000 Picture PlaceJackson, MI 42901'(written complaints only)Membership: Retaher. of photo equipment,film, and supplies; firms developing andprinting film.

Ms: Mildred GallikDirector,Of Consumer AffairsThe Soap'and DetergentAssoClation475 Park 'Manua SouthNew York, NY 10016(212) 725-1262Membership: Manufr-turers of soap,detergents, fatty acids, and glycerine; raw-.materials suppliers.

'Ms. Diane CardinaleAssistant Communications DirectorTeiManufacturers of America200 Fifth Avenue, Room 740New.Nbrk, NY 10010k212) 675-1141Membership: American toy manufacturers.

Mr. Robert E. Whitley, PresidentU.S. Tour Operators Association(USTOA)211 East 51st StreetSuite 12 -BNeiv York, NY 10022(212) 944-5727Membership: Wholesale tour operators,common carriers, suppliers, and purveyorsof travel services.

State, County, and City Government ConsumerProtection Offices

Spate and lettiltaistirtierpiptriction otfroes resolve inoividualinforMation and -edudtional

Progranis;.and enforie,conalitner protection and friud laWa. Localconsumer offieekokbepartiouladihelpful fortiOth Pre-purchase-information and complaint haridlirigtiecau6e,they are often very'

bUsirieseea'and,litivs.

Most of these offices require ClOmplaints in writing. Call tofind out the correct Procedure for filing a complaint and what galesdocuments are needed. For easy reference, each lisurig highiighisthe city as well as any tbll-free and TDD telephone numbers.

'AlabamaMC Michael'Ar Bownes, Acting Director'ConsUrier.FrOteetie,n`Divislon'Office of Attorney:General11.SOuth Union Street,

lAiritgerneiy,AL 36130y ,

'(205)261:-:73154'4 ,1 (80013924658 (toll free in Alabama)

Alaskastate Offices'Mr Robeit E. Mintz, Actihg Chief.COneurner.Protection'SectionOffiee OfAttorney:Generel1031 West Fourth Avenue, Suite 110Anchored', AK 99501(907)'270:10428

Mr.,James'O.,Hayes, InvestigatorOffice of Attorney General100 Cushman Street; Suite 400Fairbanks, AK 99701(907),456 -8588

.American SamoaMr. Donald k Griesman, DirectorConsumer Protection Bureaup.o. Bck 7Pago Pago, AO 96799(684) 633-1786 (on island)(684)663 -4163

ArizonaState OfficesMr. Patrick Murphy,Chief Counsel

Fraud DivisionOffibe of AttorneY General1275 West Washington StreetPhOenbe, AZ 85007(602) 255-3702 (fraud only)1 (800)352-8431 (toll free in Arizona)

Mr. John F. KellyAssistant Attorney GeneralFinenclafFraud DivisionOffice of Attorney General402 West Congress Street, Suite 315.TliCson, AZ 85701(602) 628-5501

Mr. Stephen Udall, County AttorneyApache County Attorney's OfficeP.O. Box 637

JOhns,-AZ 85936,(602) 337-4364'

Mr. 'Alin Polley,`County AttorneyCochise County Attorney's Office'P.O. Drawer CA'Bisbee, AZ 85603(602) 432-5703

Mr. John Verkamp, bounty Attorney,Coconino County Attorney's OfficeCoconino County CourthouseFlagstaff ;` AZ 86001,(602) 779-6518.

'Mr. Joe'Albo;Jr.; County AttorneyGila CoUnty,AttOrney's Office'146dEist Ash StreetGlobe, AZ 85501(602) 425-3231'

Mr. Jack Williams, County AttorneyGraham County Attorney's Office.Grattan, County CourthouseSafford, AZ 85546(602) ,428-362b

Mr. William A: Coffeen, County AttorneyGreenlee County Attorney's OfficeP.O. Box 727Clifton; AZ 85533(602) 865-2842

Mr. Steven P. Suskin, County AttorneyLit Piz CountY.AttOrney's Office1200 ArizordAvenueP.O. Box 709,Parker, AZ 85344(602) 669-6118

Mr. Thome.; Collins,'County AttorneyMaricopa pOunty Attorney's Office101 West Jefferson; Suite 400Phoenix, AZ 85003(602) 262-3411

Mr. William Ekstrom, County AttorneyMohave County Attorney's Office315 North 4th'StreetKingman, AZ 86401(602) 757-0719

Mr. Dale K: Patton, Jr., County AttorneyNavajo COUnty Attorney's OfficeGoVernthental ComplexHolbrook, AZ 86025(602),524-6161

Mr. Stepheg,D. Neely, County,AttorneyPima County Attorney's Office131.yv'est Coiioress,'itscson, AZ 85701(602) 792-8411

Mr. Roy Mendoza, County AttorneyPine! County Attorney's OfficeP.O. Box 887Florence; AZ 85232,(602) 868-5801

Mr. Jose L. Machado,,County AttorneySanti Cruz County Attorney's OfficeChenowith and Lorna StreetsNogales, AZ 85621(602) 287-9158,

51

Mr. Charles Hastings, County AttorneyYavapil County Attorney's OfficeYaVapal bounty Courthouseiirescott, AZ 86301(602) 445-7450

1,

Mr. David S. Ellsworth, County AttorneyyuMa County Attorney's Office168 South SedOnd AvenueYuina, AZ 85364(602)782 -4534

City Office'Mr. Ronald M..Oetrick, Supervising AttorneyConsumer Affairs DiVleionTuasori City Attoineyeòffice2500 North Tucson Boulevard, Suite 102P.O. BO 27210Tliciion,,AZ 85726(602)791-4886

ArkansastikTpme.l. Hic10, DirectorConsumer Protection DivisionDtticr, Of Attorney Generil201 Easi Markham StreetLittle Rock, AR 72201(5001)

0)482-898371-2341

2(voice/f DD)

1

(toll free voicdITDD In Arkansas)

CaliforniaState OfficesMr. Michael A. Kelley, DirectorCalifornia Department of Consumer Affairs1020 N StreetSacramento, CA 95814'(916; 445-0660 (complaint assistance)(916) 445-1254 (consumer information)(916) 322-1700 (TDD)

Public Inquiry UnitOffice of Attorney General1515 K Street, Suite 511P.O. Box 944255Sacramento, CA 94244(916 )222 -33601(800) 952-5225 (toll free in California)1 (800) 952-5548(toll free TDD in California)

Bureau of Automotive RepairCalifornia Department of Consumer Affairs10240 Systems ParkwaySacramento, CA 95827(916) 366-50551(800) 952-5210(toll free In Californiaauto repair only)

California Department of Consumer Affairs107 South Broadway, Room 8020Los Angeles, CA 90012(213) 620-4360(213) 620-2179 (TDD)

45

STATE, COUNTY, AND CITY GOVERNMENT CCNSUMER PROTECTION OFFICES

tourity.Offices.Ms-1Lorraine K. Provoit, Coordinator,AlirneCia.C;citintYConsumer Affairs Cominission109110 East 14th WainOeklind;CA44603.(415) 639-4812

'Mr. GaryYancity, District AttorneySpecia1,00erations DivisionContra Costa County'District Attorneys Office725 CetiiiiStreet, 4th FloorP.O.- Box 670,Martina; CA 94553(415)372 -4500, ext. 4620

Mr. Akin yerigOian-SeniOr. Damty,Dietrict AttorneyBulineislffalrsFresnotoUrit:YDistrict Attorney's Office2220761are Street, Suite 1000'Frisk* CA 93721,.(299),484.,156

Mr."EdWard Jagels, District Attorney'Consumer and Mai& BusinessFraud SecticinKern County District Attorney's Office4215,Truxton AvenueBakersfield, CA 93301

.(805) 861 -2421.

Ms. Shirley Goldinger, Director'Los Angeles CountyDepartment of Consumer Affairs500 West TeMpleStreet, RoOm a-96Los Angeles, CA 90012(213) 974-1452

Ms. Betty.Times, DirectorCitizens Service OfficeMaririCciunty Mediation Services.Madn County Civic Center, Room 423San Raise!, CA 94903(415) 4e9 -6190.,

Jenyliarman, District AttorneyConsumer Affairs DivisionMarin County District Attorney's OfficeMarin County Civic,Center, Room 155San Rafael, CA 94903(415) 499-6482

Mr. Girard R:Courteau.Deputy District Attorney-Consumer Protection DivisionMarin County District Attorney's OfficeHall of Justice,.Room 183

e San Rafael, CA 94903(415) 499-6450

Mi. S'u'san MassiDi, DistrictAttorneyMendocino County District Attorney's OfficeP.O. Box 1000Ukiah, CA 95482(707) 463:-4i11

Ms. Candice Chin, CoordinatorMonterey.CountyOffice of Consumer Affairs'P.O: Box 1369Salinik CA 93902(408) 7684628

46

11.

Mr. Mark Pollock, Deputy District AttorneyConsumer Affairs Division'Nape County District Attorneys Office1125 Third StreetP0. Box 720Napa, CA 94559(707) 263 -4211

Mr. Patrick Geary, Deputy District AttorneyMajor Fraud/Consumer Protection UnitOrange County District Attorney's Office700 Civic Center Drive WestP.O. Box 808Santa Ana, CA 92702(714).' 6344600

Tagami, Deputy District AttorneyEconomic Crime Division.Riverside County District Attorney's Office4080 Lemon StreetRiverside, CA 92501(714) 787-6372

Mr. Salvatore P. SpinosaSupervising Deputy District AttorneyConsumer and EnvironmentalProtection DivisionSacrarnento CotintyDistriciMomeys OfficeP.O. Box 749Sacramento, CA 95804(916)440-6174

Mr. Anthony Samson, DirectorConsumpr Fraud DivisionSan Diego County District Attorney's OfficeP.O. Box X-1011San Diego, CA 92112(619) 236-2474

Mr. Robert H. Perez, AttorneyConsumer Fraudtgconomic Crime UnitSan Francisco, CountyDistrict AttoMeys9ffice732 Brennan StreetSan Francisco, CA 94103(415) 552-6400

Mr. Stephen Taylor, Deputy District AttorneyConsumer Fraud andRegulatory Agencies DivisionSan Joaquin CountyDistrict Attorneys Office222 East WeberP.O. Box 990Stockton, CA 95201(209) 944-3811

Ms. Leigh LawrenceSmall Claims Adviser .

Consumer Fraud DepartmentVs* SS I Niifie SO ..... //NIS 1/SO I I I

305f..) woorey a4oet, Hoorn 460Srr; Obispo, CA 93408(80f 54 4856

Mr. John E. Wilsen, DeputyConserv:1r Fraud andEnvironmental Protection UnitSan Mateo County District Attorney's Office401 Marshall Streeti4 it of Justice and RecordsRadIvcott City, CA-c;41:33 -(415) 363-4656

Mr. Robert Giogow, Deputy District AttorneyConsumer/Business Law SectionSanta Barbara CountyDistrict Attorney's Office118 East FigueroaSanta Barbara, CA 93101(805) 963-6158

Mr. Albert C. Bender, Deputy District AttorneyConsumer Fraud UnitSanta Clara County District Attorney's Office70 West Hedding Street, West WingSan Jose, CA 95110(408) 299-7435

Mr. Lawrence R. Sheahan, DirectorSanitiCiara CountyDepartnient of Consumer Affairs2175 The AlamedaSan Jose, CA 95126(408) 299 -4211

Ms. Robin McFarlandMs. Gloria LorenzoCoordinators, Division of Consumer AffairsSahta Cruz County District Attorney's Office701 Ocean Street, Room 200Santa Crui, CA 95060(408) 425-2054

Mr. Thomas QuinlanDeputy District AttorneyConsumer Fraud UnitStanislaus County District Attorney's OfficeP.O. Box 442Modesto, CA 95353(209) 571-5550

Mn. Mark Geiger, Deputy District AttorneyConsumer Affairs UnitSolent) County District Attorney's Office600 Union AvenueFaiiiield, CA 94533(707) 429-6451

Mn. Greg Brose, Deputy District AttorneyConsumer and EnvironmentalProtection DivisionVentura County District Attorney's Office800 South Victoria AvenueVentura, CA 93009(805) 654-3110

Mr. David D'Arco, Deputy District AttorneyConsuther Fraud DivisionYolo County District Attorney's OfficeP.O. Box 1247Woodland, CA 95695(916) 666 -8180

City Offices

Supervising Deputy City AttorneyConsumer Protection DivisionLos Angeles City Attorneys Office200 North Main Street1600 City Hail EastLos Angeles, CA 90012(213) 485-4515

52 .

STATE, COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES

Mc WUliam R. Newsome IIIDepUty city AttorneySan Diego City Attorney's OfficeConsumer Fraud Unit525 B Street, Suite 2100San Diego, CA 92101(619) 236 -6007

'Ms: Teresa BransfieldConsumer Affairs SpecialistConsumer DivisionSantii Monica City Attorney's Office1685 Main Street, Room 310Sante Monica, CA 90401(213) 458T8336`

-COlOradOState OfficesMr. Garth C. Luceio, ChiefConsumer Protection UnitOffice of Attorney General1525, Sherman Street, 3rd FloorDeriver, CO 80203(303) 866-5167

Ms. Helen DavisConsumer and Food SpecialistDepartment of Agriculture1525 Sherman Street, 4th FloorDenver,'CO 80203(303) 866 -3561

County OfficesMr. Victor Relchman, DiStrict AttorneyArchuleta, LaPlata and San Juan CountiesDistrict Attorneys Office,- P.O.,Drawer 3455Durango,'CO 81302(303) 247-8850

Mr./Alex Hunter, District Attorney.aolilderounty District Attorney's Office,p0. Box 47113oulder, CO 80306(303) 441-3700

,is. Clair Villano, Executive DirectorDenver County District Attorney'sConsumer Fraud Office303 West Colfax, Suite 1300Denver, CO 80204(303) 575-3555 (inquiries)(303) 575 -3557 (complaints)

Mr. David ZookChief Deputy District AttorneyEconomic Crime DivisionEl Paso and Teller Counties DistrictAttorney's Office326 South TejonColorado Springs, CO 80903(303) 520 -6002

Mr. Al Bloom, InvestigatorLarimer County District Attorney's OfficeRocky Mountain Bank OuildingP.O. Box 1489Fort Collins, CO 80522(303)221-7200

Mr. Gus Sandstrom, District AttorneyPueblo County District Attorney's OfficeCourthouseTenth and Main StreetsPueblo, CO 81003(303) 544-0075

'Mr. Ste,nley C. Peak, District AttorneyWeld CountyDistrict Attorney's Consumer OfficeP.O. Box 1167Greeley, CO 80632(303) 356-4734

ConnecticutState OfficesMs. Mary M. Heslin, CommissionerDepartment of Consumer ProtectionState Office Building165 Capitol AvenueHartford, CT 06106(203) 566.4999.1 (800) 842-2649 (toll free in Connecticut)

Mr. Robert M. LangerAssistant Attorney GeneralAntitrust/Consumer ProtectionOffice of Attorney General30 Trinity StreetHartford, CT 06106(203) 566-5374

City OfficeMr,Guy Tommasi, DirectorMiddletown'Office of Consumer ProtectionCity HallMiddletown, CT 06457(203) 344-3491

DelawareState OfficesMr. Donald E. Williams, DirectorDivision of Consumer AffairsDepartment of CoMmunity Affairs820 North French Street, 4th FloorWilmington DE 19801(302) 571-3250

Mr. William Erhart, Deputy-in-ChargeEconomic Crime/Consumer Rights DivisionOffice of Attorney General820 North French StreetWilmington, DE 19801(302) 5714849

District of ColumbiaMr. Donald G. Murray, DirectorDepartment of Consumer andRegulatory Affairs614 H Street, N.W.Washington, DC 20001(202) 727-7000

FloridaState OfficesMs. Helen S. Webb, Assistant DirectorDepartment of Agriculture andConsumer ServicesDivision ofLonsumer ServicesGAO...v." IrwelsuntsTallahassee, FL 32399(904) 488-22261 (800) 342 -2176 (toll free TDD in Florida)1(800) 327-3382(toll free information and education)

Mr. Sheldon Zipkin, ChiefConsumer Litigation SectionConsumer Protection DivisionOffice of Attorney General401 N.W. Second Avenue, Suite 450Miami, FL 33128

;(305) 377-5619

County OfficesMr. Phillip Archer, Assistant State AttorneyBrevard County Consumer Fraud DivisionOffice of State AttorneyCounty CourthouseTitusville, FL 32780(305) 269-8112

Mr. Stanley A. Kaufman; DirectorBroward County, Consumer Affairs Division115 South Andrews Avenue, Room 119Fort Lauderdale, FL 33301(305) 357-6030

Mr. Arthur Hershbein, DirectorMetropolitan Dade CountyConsumer Protection Division140 West Flagler Street, Suite 1605Miami, FL 33130(305) 375-4222

Mr. Leonard Elias, Consumer AdvocateMetropolitan Dade County140 West Flagier Street, Suite 1606Miami, FL 33130(305) 375-4206

Mr. Fredric A. Kerein, ChiefDade County Economic Crime UnitOffice of State Attorney1351 N.W. 12th Street, RooM 908Miami, FL 33125(305) 547-7041

Mr. Thatcher WaltConsumer Affairs OfficerDuval County Division of Consumer AffairsDepartment of Human ResourcesCity Hall, Room 614220 East Bay StreetJacksonville, FL 32202(904) 630-1280

Mr. Sam Uccello, DirectorHillsborough CountyDepartment of Consumer Affairs412 East Madison Street, Room 1001Tampa, FL 33602(813) 272-6750

Mr. Larry F. Blalock, ChiefOrange County Consumer Fraud Unit250 North Orange AvenueP.O. Box 1673Orlando, FL 32802(305) 420-4190

Citizens IntakePalm Beach County Consumer Fraud UnitOffice of State AttorneyP.O. Drawer 2905West Palm Beach, FL 33402(.105j:420-3560

Ma. Alice C. Skaggs, DirectorPalm Beach CountyDepartment of Consumer Affairs301 North Olive Avenue, Suite 301West Palm Beach, FL 33401(305) 820-2670

Mr. Alfred J. Cortis, AdministratorPasco County Consumer Affairs Division7530 Little RoadNew Port Richey, FL 33553(813) 847-8110

47

,

STATE; COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES

Mr. William H.-Richards, Director .

'Pinellas County Office of Consumer AffairsP.O. Box 5145Largo, FL 34294.-(813)586,5402

Ms. Tina Hill, CoordinatorSeminole County Fraud DivisionOffice of State Attorney100 East FIrstStreetSanford, FL 32771OW322451U

City OfficesMr. Al Dezert ChairrnanLauderhill Consumer Protection Board1178 N.W. 42nd Way

,.:LaiscierhNETL33313(305) 583 -1045

Mr. Irving Lopatey, ChairmanTiunarac Board of Consumer Affairs'5811 NW. 88th-AvenueTainarac, FL'33321(305) 722-5900, 6A. 389(Tuesday, Wednesday, and Thursday)410 tin.-12 noon)

,0001;919"Mr..Bany Reid, AdministratorGovernor's Office of Consumer Affairs2 Martin Luther King, Jr., Drive, S.E.Plaza LevelEast TowerAtlanta, GA30334(40.4) 656-70001 (800)2824808 (toll free in Georgia)

'Heivalisato OfficesMr. Philip Dot, DirectorOffice of Consumer ProtectionDepartment of Commerceand Consumer,Affairs250 South King Street, Room 520P.O. Box 3767Honolulu; HI 96812(808) 548-2560(administration and legalHawaii only)(808) 548-2540(complaints and InvestigationsHawaii only)

'Mr. Gene Murayama; InvestigatorOffice of Consumer ProtectionDepartment of Commerceand Consumer Affairs

Aupuni StreetHilo, HI 96720(808) 961-7433

Mr.,Glenn lkemoto, investigatorOffice,of DOnerimer Protection

-nAniarnliert nfand ConsumerConsumer Affairs3060 Eiwa StreetUhus, HI 96766(808) 245-4365

Mr. Herbert Ohigashi, InvestigatorOffice of Consumer ProtectionDepartment of Commerceand pinsEriner Affairs54 High Street, P.O. Box 1098%nuke, HI 96793(808) 244-4387

48

IllinoisState OfficesMs. Drinda L. O'Connor, DirectorGovernoi's Office of Citizens Assistance201 West Monroe StreetSpringfield, IL 62706(217) 782-02441 (800) 642-3112 (toll free in Illinois)

Mr. William Sullivan, ChiefConsumer Protection DivisionOffice of Attorney General100 West Randolph, 12th FloorChicago, IL 60601(312) 917-3580(312) 793-2852 (TDD)

Ms. Elaine Hirsch, DirectorDepartment of Citizen Rights00 West Randalph,12th FloorChicago; IL 60601

.(312) 917-3289(312) 793-2852 (TDD)

Regional OfficesMr. Howard L. HoodAssistant Attorney General and Chief'Consumer Protection O. 4sionOffice of Attorney General500 South Second StreetSpringfield, IL 62706(217) 782-90111(800) 252..666 (toll free in Illinois)

Ms: Kimberly L. DahlenAisistant Attorney GeneralCarbondale Regional OfficeOffice of Attorney General626A East Walnut StreetCarbondale, IL 62901(618).457=3505(618) 457-4421"(TDD)

Ms. Regina Haas'sAssistant Atteriey GeneralChampaign Regional Office34 East Main StreetChampaign, IL 61820(217) 333-7691 (voice/TOD)

Ms. Agather Felker, Assistant Attorney GeneralEast St. Louis Regional OfficeOffice of Attorney General8712 StatetreetEast St. Louis, IL 62203(618) 398-1006(618) 398-1009 (TDD)

Mr. Dennis Orsey, Assistant AttorneyGeneralGranite City Regional OfficeOffice of Attomq General1214 Hiddringi laus-Gra nits City, IL 62040(618) 877-0404

Mr. Charles SmithAssistant Attorney GeneralKankakee Regional OfficeOffice of Attorney General270 East Court StreetKankakee, IL 60901(815) 935-8500

54

Mr. Jerry Sisul, Assistant Attorney GeneralLaSalle Regional OfficeOffice of Attorney General143 GoodingLaSalle, IL 61301(815) 224-4861(815) 224 -4864 (TDD)

Mr. Gary DuncanAssistant Attorney GeneralMt. Vernon Regional OfficeOffice of Attorney General718 East MainMt. Vernon, IL 62864(618) 242-8200 (voice/TDD)

Ms. Diane ZimmermanAssistant Attorney GeneralPeoria Regional OfficeOffice of Attorney General323 Main SleetPeoria, IL 61602(309) 671-3191(309)671-3089 (TDD)

Mr. Charles ScholzAssistant Attorney GeneralQuincy Regional OfficeOffice of Attorney General523 Main StreetQuincy, IL 62301(217) 223-2221 (voice/TOD)

Mr. Dan M. SlackAssistant Attorney GeneralRock Island Regional Office°tilde of Attorney Ge.wral310 20th StreetRock Island, IL 61201(309) 793-0950(309) 793-0956 (TDD)

Mr. L. Joseph HowardAssistant Attorney GeneralRockford Regional OfficeOffice of Attorney General119 North Church StreetRockford, IL 61101(815) 987-7580(815) 987r7579 (TOD)

Ms. Elizabeth ForanAssistant Attorney GeneralWaukegan Regional OfficeOffice of Attorney General32 North UticaWaukegan, IL 60085(312) 336-2207(312) 338-2374 (TOD)

Ms. Colleen McLaughlinAssistant Attorney GeneralWest Chicago Regional Office163 West Roosevelt RoadWest Chicago, IL 60185(312) 293-0200 (voice/TOD)

Mr. Michael PaskoAssistant Attorney GeneralWest Frankfort Regional OfficeOffice of Attorney General222 East Main StreetWest Frankfort, IL 62896(618) 937-6453

doiintyoffidesMs4aroline Shoenberger, Superyisor.COneurner.Fraud Division.Ctiok County Offiai of State Attorney303 Daley:CenterCh liego, it:60602'012) 443;4500

.Mr. Dick AlieniAtate's AttorneyMadiSon,COuritiOffiCe of State, Attorney-163 PUrCedStreet,;3rdFioor

IL-62025''(618j692=5286

=Mr. Floyd Atkinson,DirecterConsumer Protection DivisionRock island COuntY Office of State AttorneyCountyCourth use ,'Rock Island, IL 6120113Q9)781.34,45:ii ext 220

City OficesMs., MarYRu,niOn,"consumer Fraud

,Wheeling,Tovinship;1616 NOrth Arlington Heights Road

.Arlington HeIghts,'IL 60004(312) 259..:7730(Wednesdays only)

,Ms. Brprietta Howill,Barrett, CommissionerChicago Department of Consumer Services121 North LaSalle Street, Room 808Chicago, IL60602.(312) 744-4090,(312) 744 -4000 (TDD)

Mr. Robert E. Hinde, AdministratorDes PlainesConsumer Protection CoMmission1420 Miner StreetDes,Plaines; IL 60016(312) 391 -5363

IndianaState OfficeMr. David A. MillerChief Counsel and DirectorConsumer Protection Division.Office Ot-Attorney General219 State+iciuse,Indianapolis, IN 46204(317)32-6330

(.a00)3F32r5515 Oil free in Indiana)

County OfficesMs:0all.Barus:' DirectorConsumer Protection Division'Lake CoUnty Prosecutor's Office'2293 North Main Streit-Crown POInt, IN 46307.(219) 738i-9055

Mr. Stephen Goldsmith.Marion County Prosecuting Attorney560 City -County BuildingIndianapolis', IN 46204(317) 236 43522

.Mr..Robert PigrnanVanderburgh County Prosecuting AttorneyROom 220; Courts Building

,:avic Center Complex-Evansville, 11\1'47708(812).426-5150

STAfE,..COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES

'City OfficesMr.Robert McCrady, DireCtorGary Office of Consumer AffairsAnnex East1100 Massachusetts StreetGary, IN 46407(219) 886-0145

Iowa'State OfficesMr., William P. Angrick IIIowa Cittzens'Aide/Ombudsman515 East.12th StreetDes Mollies, IA 50319(515) 281735921 (800) 358-5510 (toll free in Iowa)

Mr. Richard ClelandAssistant AttorrieY GeneralConSumer Protection DivisionOffice of Attorney General1300 East Walnut Street; end FloorDes Moines; IA 502,19(515) 281=5926

KansasState OfficeMr. Arthur R. Weiss,.Chief.Consumer PrOtiction DivisionOffice of Attorney GeneralKansas Judicial Center, 2nd FloorTopeka, KS 66612.(913) 296-3751:t (800) 432-2310 (toll free in Kansas)

County OfficesMr. Steven Obermeler, HeadConsumer Fraud DivisionJohnson County Distrk Attormy's OfficeJohnson County Courthouse, P.O. Box 728.Olathe, KS 66061(913).782-5000, ext. 5318 (voice/TDD)

Mr. David Moses, DirectorConsumer Fraud andEconomic Crime DivisionSedgwick County District Attorney's OfficeSedgwick CoUnty COurthouseWichlle, KS 67203(318) 268-7921

Mr. James J..WeichAssistantilli;lt::::: AttorneyShawnee County District Attorney's OfficeShawnee County Courthouse, Room 212Topeka, KS 66603(913) 295-4336

City OfficeMr. Brian VazquezAssistant City AttorneyTopeka Consumer Protection DivisionCity Attorneys Office215 East Seventh StreetTopeka, KS 66603(913) 295.7.3883

'KentoOkyState Offices'Mr. Robert V.. Bullock, Director'Consumer Protection DivisionOf of Attorney General209 Saint Clair StreetFrankfort,'KY 40601(502) 564-22001 (800) 432-9257 (toll free in Kentucky)

5 5

Mr. Robert L. Winlock, AdministratorConsumer Protection Division,Office of Attorney General514 West Liberty Street,'Suite 139Louisville, KY-40202(502) 588-3262

LOuisiarState OfficesMs. Jean Ray, ChiefConstiiner Protection SectionOffice of Attorney GeneralState Capitol, BuildingP.O. Brix 94005Baton Rouge; LA 70804(504) 342-7013.

Ms. Linda Morrison, Assistant CommissionerOffice Of Agra-Consumer ServicesDepartment of AgrioUltiire325:Loyola Ayenue, Room 317NaNew Orleans, LA 70112

,(504) 568-5472

County Office;Sgt. Albeit H.'olsen, ChiefConsumer Protection DivisionJefferson Parish District Attorney's Office200 Huey R Long AVenueGretna, LA 70053(504;364-3644

MaineState OfficesMr. Harry W. GiddingeActing SuperintendentBureau of Consumer Credit ProtectionState House Station No. 35Atiguete, ME 04333(207) 289-3731

Mr."Stephen Wessler, ChiefConsumer and Antitrust DivisionOffice of Attorney GeneralState House Station No. 6Augusta; ME 04333(207) 289-3716 (9 a.m.-1'p.m.)

Southern MaineMediation Consumer ServiceOffice of Attorney Genera:991 Forest AvenuePortland, ME 04104(207) 797 -8978 (1 p.m. -4 p.m.)

MarylandSkate OfficesMr. Steven J. Cole, ChiefCor..;umer. Protection DivisionOffice of Attorney GeneralSeven North Calvert StreetBaltimore, MD 21202(301) 528-8662 (9 a.m. -1 p.m.)(301)301)

565-0451576-6372(TDD in Baltimore area)

((TDD in Washington metropolitan area)

Mr. Ronald E. Forbes, DirectorLicensing & Consumer Servi,asMotor Vehicle Administration6601 Ritchie Highway, N.E.Glen BUrnleND 21062(301) 768 -7420'

49

KJ

STATE; COUNTY,IAND.CITY GOVERNMENT- CONSUMER PROTECTION OFFICES

Ms: Emaiu Myer4WilleyCOniuMer SpeciallatEastern Shore'Braneh'OfficeCOnlincir.proteOtibri DivisionOffiCepf'AttorneY,GeneratStatiOfficitninj4es..Routs 50 and CYpress Street.SidisburY, MD 21801

(39,1)*=W9

Mr:LarrY Munson, Director-Wegem Maryland Brakch OfficeCong.-0er Protection Division.Office of Attorney General138 Eaat Aptietam Street,!Suite 210ilikietitOwn,. MD 21740(301)791 -4780

Couritjr OM' cu..-.Mr:Mariue o'DOnnelkAdMinistrator.Heviaid County Office of Consumer Affairs

. 3450 .deuritiouse DriVe'Ellicott City,,MD 2043,(301) 992=2176(3w) 092-2052 (TDD)

'Ms:Barbera B. Gregg, Executive DirectorMentgornerYCOunntOffice"of Coniiimer. Affairs100,Maryland Avenue,3rd Floor

MD,20850(301) 251-77373:

Ms. Donna Crocker, Executive DirectorPrinceGeorgfs County_Consumer proteation Commission1142 Cciunty-Administration BuildingUpper Mailboro,'MD 20772(309 952-47001301) 627-3352 (TDD)

MaatiachuaettsState OfficesMr. Mark Coven, ChiefConsumer Protection DivisionDepartment of Attorney GeneralOne Ashburton Place,-19th Floorpostern, MA 02108(617) 727-8400(information and referral only)

Ms. Paula Gold, .SecretaryExecutiVe Office ofCerigificer AffsleS and BuSiness RegulationOne Ashburton Place, Room 1411Boston, MA 02108(617) 727-7780(information sand referral only)

Mr:Richard Dalton,Assistant Attorney General-ConOmer Protection DivisionDepartment'of Attorney General436 Dwight StreetSpringfield; MA 01103(413)735 -1951

'County Offices4,4r. Richard Steward; Offics'SupervisorConsumer Protection DivisionFranklin County DistrictAttorney's Office55 FederetStreetGreenfield,_MA 01301;(413) 774-5102

Project Coordinator,Worcester County Consumer Rights Project332 Main Street, Suite' 320-.Worcester, MA 01608(617) 752=3410 (1 p.m.-4 p.m)

City-OfficesMs: Diane J. Modica, CommissionerBoston Mayor'S Office of Consumer AffairsOne city Hall Plaza, Room 613Bolton"; MA 02201(617).725-3320

Ms. Elizabeth Cannon, DirectorConsumer DivitionLowell CoMmunityleam Work, Inc.167 Dutton' Street,Lowell; MA 01852.(617) 452.70908

'MichiganState Offices.Mi. Frederick H. HoffeckerAssistant Attorney GeneralCOnstither Protection DivisionOffice Of Attorney General670 Levi BuildingLansing, MI 48913(517)373 -1140 -

Mr. Kent Wilcox, Executive DirectorMichigan Consumers Council414 HollisteiBuilding106 West Allegan StreetLansing, Mi 48933(517)373-0947(517) 737= 0701 (TDD)

Mr. Marvin Goldstein, DirectorBureitit of AutornOtive RegulationMichigan Department of StateLansing, Mi 48918(517) 373-78581(800) 292 -4204 (toll free in Michigan)

County OfficesMr. George Mullison, Prosecuting AttorneyBay County Consumer '2rotection UnitBay County BuildingBay CIty,"M148708(517) 893-3594

i...1.4.-largareipei..iu;nch-,-;::::ector-Constimer Fraud DepartmentMacomb CountyOffice Of the Prosecuting Atto'rnayMacomb Court Building, 6th FloorMt. Clemens, Ml 48043(313) 469 -5350

Ms. Charleen Berels, DirectorWashtenaw County Consumer Services4133 Washtenaw RoadP.O. Box 8645,Ann Arbor, MI 48107(313) R1-6054

City OfficeMs. Esther K: Shapiro, DirectorCity of DetroitDepartthent of Consumer Affairs1600 Cadillac TowerDetroit, MI 48226(313) 224-3508

p

MinnesotaState Offices-Mr. Curt Loewe,. DirectorOffice of Consumer ServicesOffice of Attorney General117 UniversityAvenueSt. PaUl, MN 55155(612) 296 -2331

Mr. Gary Sintonson, CoMplaint MediatorConsumer Serviced DivisionOffice of Attorney General320 West Second StreetDuluth, MN 55802(218)723-4891

Count/ OfficeMs. Eleanor Tearle, Legal Services AdvisorCitizen Protection UnitHennepin County Attorney's OfficeC2000 Cdunty Government CenterMinneaciolis, MN 55487(612) 348-4528

City OfficeMr:John A: Bergiwist, DirectorConsumer Affairs DivisionMinneapolis Department ofLicenses & Consumer ServicesOne C City HallMinneapolis, MN 55415(612) 348-2080

MisiissippiStateDfficesMs. Joan McLeodAisistant Attorney General and ChiefConiumer Protection DivisionOffice of Attorney GeneralP.O. Box 220Jackson; MS 39205(601) 354-6018(601) 359-3680

Mr. Joe B. Hardy, DirectorRegulatory ServicesDepartment of Agriculturd and CommerceHigh and Presidents StreetsP.O: Box 1609Ja.elUion, MS 39215(601)'059-3648

UUWState Officerr,Mr. Carl M. Koupal, Jr., DirectorDepartment of Economic DevelopmentP.O. Box 1157Jafferion City, MO 65102(314) 751-4962

Mr. Richard Thurman, Chief CounselTrade Offense DivisionOffice of Attorne GeneralP.O. Box 899Jefferson City, MO 65102(314) 751-26161 (800) 392-8222 (toll free in Missouri)

- Montina _

Mr. brinton Markle, AttorneyCOneUrner Affairs Unit,DeOirtnient of Commerce1424 NIntliÀvenueHeleni,-MT 59620

1406)44474312'

14ebittsicasilts Offiiie,Mi.. Mark D. StarrAisistant Atforney General.ConeurnerRnAection DivisionDepartmentaftlustice2115 State CapitolP.O. BoX 94906,Lincoln, NE68509(402)471'72682

-County Office,.MC-floriald L. StaskiewiczDoilgias COUrity AttbrneyCounty Attorney's Office428 Hail of JusticeOnnha.:.NE 681831402)44-7040

-Nevada-StatiOffitesMs. Shari 18:ComptonCommissioner of Consumer AffairsDepartment of CommerceState Mail Room ComplexLas Vegas, NV89158(702) 486-4150

.Mr. Ray Trease, Conaimer Services OfficerConsumer Affairs Division -Department of Comtherce201 Nye EuildingCapitol ComplexCariOn City, NV 86710(702) 885 -4340

'CountiOfficeMr. John Long, InvestigatorWashOe County District Attorney's OfficeP.O. Box 11130Reno; NV 89520(702) 328-3456

New_HampshireAntr Ignatius, Chief

Consumer Protection andAntitrust DivisionOffice-of Attorney GeneralState House AnnexCo ncord;NH 03301(603) 2717.3641

New JerseyState OfficesMr. James J. Barry, Jr., DirectorDivision of Consumer Affairs1100 Raymond Boulevard, Room 504Newark, NJ 07102

-(201) 648=4010

STATE; COUNTY; ND CITY GOVERNMENTCONSUMER PROTECTION OFFICES

Mr. Alfred A. Slocum, CorninissionerDepartment of the Public AdvocateCN 850, Juetice CompleiRenton, NJ 08625(609) 292-70871(800)192-8600 (toll free in New Jersey)

Ms. Andre FillDeputy Attorney GeneralDivision of Law -

'Office of Attorney Ge5.ral1100 Raymond Boulevard, Room 316Newark, NJ 07102(201) 648-4730

Cotinty OfficesMr. William H. Ross Ill, DirectorAtlantic County Consiimer Affairs1333 Atlantic Avenue, 8th FloorAtlantic City, NJ 08401(609) 345=6700

Ms. Mary Ei Courtney, DirectorBergen County Consumer Affairs355 Main StreetHackensack, NJ 07601(201) 646-2650

Ms. Renee L.-Borstad, DirectorBurlington County Office ofConsumer Affairs49 RanCOcas RoadMount Holly, N,-; 08060(609) 265-5054

Ms.-Patricia Tuck, DirectorCamden County Consumer AffairsCity Hall, Room 205Camden, NJ 08101(609) 757-8387

Mr. Mark Diederich, DirectorCape May,County Consumer AffairsDN-310, Central Mail RoomCape May Colin HouseCape May, NJ 08210(609) 465 -1076

Mr. George S. Franks, DirectorCumberland CountyDepartment of WeightsMeasures and Consumer Protection788 East Commerce StreetBridgeton, NJ-08302(609)451-8000, ext. 369,370

DirectorEssex County Consumer Services900 Bloomfield AvenueVerona, NJ 07044(201) 226-1571

Mr. Edward McGoldrick, DirectorGloucester County Consumer Affairs152 North BroaStreetWoodbury, NJ 08096(609) 853-3349

Mr. Joseph Kealy, Jr., CounselHudson County Consumer AffairsCounty Administration Building595 Newark AvenueJersey City,,NJ 07306(201) 795-6462; 6295

DOnna Gionannetti, Division ChiefMercer County Consumer Affairs640 South Broad Streetlienton,,NJ 08650(609) 969-6671

Mr. Lawrence Cimmino, DirectorMiddlesex County Consumer Affairs841 Gecirges RoadNorth Brunswick, NJ 08902(201) 745-4242

Ms. Dorothy H. Avallone, DirectorMonmouth County Consumer AffairsHall of Records AnnexP.O. Box 1255Freehold, NJ 07728(201) 431-7900

Ms. janetOpiekun, DirectorMorris County Consumer Affairs32 Washington Street.Morristown, NJ.07960(201) 829-8123(201) 584 -9189 (rciD)

Mc Kenneth Leaks, DirectorOceinCoUritiConsumer AffairsCN 2191, CountyAdMinistration BuildingRoom 203-2._Toms River, -NJ 08754(201) 929-2105 .

Me-Mary,Ann Maloney, DirectorPassaic County Consumer AffairsCounty Administration Building309 Pennsylvania AvenuePaterson, NJ 07503-(201)881- 4549,4499

Ms. Ruth A. HolzSomerset County Consumer AffairsCounty Administration BuildingP.O. Box 3000Somerville, NJ 08876(201) 231-7000, ext. 7400

Mr. William J. Ge;irke, DirectorUnion County Ctinsumer Affairs300 North Avenue EastP.O. Box 186Westfield, NJ 07091(201) 233-0502

Ms. Barbara McHenry, DirectorWarren Consumer AffairsDumont Administration Building, Route 519Belvidere), NJ 07823(201) 475-b000

Mr. Roger Quinlina, DirectorWeehawken Consumer Affairs400 Park AvenueWeehawken, NJ 07087(201),867-1715

City OfficesMr. Ed Leonard,'UirectorBelleville Consumer AffairsMunicipal BuildingBelleville, NJ 07109(201) 450 -3399

51

fSTATE,' deitnii,6ANto.cfre GOVERNMENV!IONSUMER PROTECTION OFFICES

"-Ms.'"Loirairie Sudia; DirectorBriCkCerisurrierAffairS

401Charnhari Bridge Rtiad"13i1c10.11)872:41291) 477t34300,'eitt- 403

Ms.-Rosetta Franke, DirectorCinnaminion pohetpdAffairs

:MilniciPal Building1621 Riierteri RoadanitainfrOri, NJ 08077'(609) 829 -6000'

Ms. Thereda'Ward;=Director:Clark Co-mu-Mgr Affairs430 Weetfield*iiiirieClerk, NJ MOO,-(20048-4600

Mr WiltianiJ:Adelhetm, Director'Clifien:Consorner Affairs;900.Clifkin kien us'-Clition;:i4J. 07011,(201) 470 -5813

..MS.-Adrienne,Eisner, Director-Eist BrUpsificktOnstmerAffairsJean Walling-Civic Center, P.O. Box 218Eat Bitininvick, NJ 0816

-1?01) 384 -6954

Ms: Molly ;Allen;Assistant DirectorEast Orange Community,DevelopMept Corporation490 Main StreetEast Orirtge; NJ 0707(201)266 -5315

Ms. Deberah Lies, Director--Edison COnitifngi AffairsMunicipal Building'100 Municipal BoulevardEdison, NJ 08817(201) 278-0900,- ext. 234

Ms. Carmine Liotta,_Director-Eliiabeth Cdrisumer Affairs

Winfield Scott` PlazaEl Litabeth,, NJ 07201,(201) 820-4183

Mr. Frank Shain, Director_Pettit 44, flAnsurrter-Protection Ro.F1pips Main streetFort Lee,-NJ 07024(201) 592-3579:Ms. Jean Moriarty, Directorfreehold Tow' nship Consumer AffairsSchanck Roads and Stillwells Corner Road,Freehold Township, NJ 077281201)431,7900'

Ms. Donna Tkacz, DirectorGlari,Rock Consumer Affairs-366,Dunharn PlaceGlen FtoCk,,NJ 07452-(201] 67043956'

Ms.--Audrey Borg, Director,.Hoboken Consumer AffairsVaihinglen StreetHobiikeni NJ 07030,(201) 42012038

Mr. John oardWell Director.tersey City 6611SyMer Affah5839 Citi Nall283 drove Street'Jerriey;Itir.,Nd 073021291) 17;`.'2153,1

Ms. AO Darigran, DirectorKearny CorribrderAffairs26 North-Midland AvendeKiiamy; NJ 07032(201) 991 -9282

Me:Eili3en.W,olf, Director'Livingston Coniumer AffairsTownship Hall,357 South Liiingston AvenueLivingston, NJ 07039(201) 952-2244- ,

Ms: Genevieve Ross, DirectorMiddlesek-Bereugh Consumer AffairsMiddlesex, NJ 08846(291) 35f -8090

M o-Patil Yates, DirectorMontclair NeighborhoodDevelopMent Coiporation226 BlOornfieldAvenueMontclair, NJ 07042(201) 744 -9094-

Ms. Mddred Pastore, DirectorMountainside ConsUMar Affairs1455 Coles AvenueMountainside, NJ 070921201) 232-6600

Ms. Ina FriedmanNew Milford Consumer AffairsBorough Nallpa-o,River RoadNei/. Milford, NJ 07640(201) 262-6100

Ms. Mary Callanan, DirectorNutley Consumer AffairsPublic Safety Building228 'Chestnut StreetNutley, NJ 07110(201) 284-4936

jacob-Perzley, DirectorOld Bridge. oWnship Consumer Affairs1 OldBridge-Plaii/Old Bridge,- NJ 08857(201) 721 =5600, ext. 202

Ms. Jeanne O'Brien, DirectorParsippany Consumer AffairsMunicipal Building1001:Parsippany BoulevardParslopatri, NJ 0705412011263;4152

Jirninez, DirectorPerth Amboy Consumer Affairs44 Market StreetPertfrA.mtioyiJ 08861(201)526-0290, ext. 61

k1s42,riecilla Pasties, DirectorPlainfield CommunityRelations-and Social Services510 Watchtung Avenueplalnlield, NJ 07060(201) 753-3519

Mr. Michael B. Dukatman, DirectorSecaucus Department of Consumer Affairs1203 Paterson Plank RoadSeCaucus,'NJ-07094(201) 330-2019-

CALA OfficerSumMit Consumer Affairs812 Springfield AvenueSummit, NJ 07901(201) 273 -6474

Ms.-Helene Vaccaro, Directortednektibonsumer Affairs818 Teaneck RoadTeaneck, NJ 07666(201) 857-4810

Ms. Irma African°, DirectorUnion City Consumer Affairs507 26th StreetUnlonCity,-NJ 07087(201) 330-3816

MS. Marian Cramer, DirectorUnion TOWnship Consumer Affairs1976 MOMS AvenueUnion, NJ 07083(201) 688 -2800, eit. 16

Mr. Charles A. Stem, DirectorWayne ToWnship Consumer Affairs475 Valley RoadWayne, NJ 07470(201) 694-1800, ext. 290, 292

Mk Joseph Layton, DirectorWest New York Consumer Affairs42860th StreetWi4t New York, NJ 07093(201) 861 -7000, ext. 230

Ms..Mildred Recchia, DirectorWest Orange Consumer Af:airs66 Main StreetWest Orange, NJ 07052(201) 325 -4121

58

Ms. Theresa Mimm, DirectorWillingboro Consumer AffairsMunicipal ComplexSeleM RoadWillitilboro, NJ 08045004877-4206, ext. 220

Ms. Evelyn Mackenzie, DirectorWoodbridge Township Consumer AffairsMitnicipal BuildingOne Main StrgetWoodbip4e, NJ 07095(201)634=4500; ext. 231

New MexicoMr. Randy Childress, DirectorConsuMer and Economic Crime DivisionOffice of Attorney General P.O. Drawer 1508Santa Fe, NM 87504(505) 872 -69101 (800) 432-20701toll free In New Mexico)

officesr: Ncriaid M.,Kessel

Chairperson and DirectorNeyiorli State,COnstimerProtection Board

.

99 0,64'11146n Avenue.

Albany; Nyi221:0(518) 474 -8583.

Ms Raehael KretserAisiStant Attorney GeneralBureaii of Consumer Frauds and ProtectionOffice of AttomeyGeneral'State-'Albatfh:tly 12224(518)17475481

Mr. Richard Kessel-,Chairperson and Execirtive DirectorNewyork State Consumer Protection Board250 Broadway, 17tb FloorHeiv Nbrk,..NY 10007,(212) 587-4482,

Mr.'PetertieristocitAssietaaAttomey,peneraiBureau of, onSu Fier Francis and ProtectionOffice of Attorney General120 13 itiadvthy.Nei; York, NY 10271.(212) 341 -2300

Regional Office'sMr. JohniR, Maishall, Jr.Assistant Attomey,General in ChargeBinghamtonAegional Office''Office of Attorney General.59761 Cairn Street.Binghamton, NY 13905(607) 773-7877

Mr. Rol B. SullivanAssistant Attorney General in ChargeBuffalo Regional Office'Office of AttorneY General65 Court StreetBuffilo,.NY 14202(716) 847-7184

Mr. Alan "KBurczakApsistini-Attorney General in ChargePlattSburgh Regional Office

70 ClintoriStree(Plattiburgh, NY "12901(1518) 563-8012

Mr. Kent 1...'MarilonAssiStant AttOrniiy"Gmeral in ChargepoUgtikeepsie Regional OfficeOffice of Attorney, General235 Milln.`5treetoughkeepsie, NY 12601(914)48573640;

Mr. Eugene WelchAssistantAttOrnei General in Charge-Rochester Rigicinal Office'Office of Attorney:General144.E.Xchang0 Boulevard'ROchester, NY;'146141716)54677430'


Ms.-Carolyn A:Lair-itsAssistant Attorney General in ChargeSulfolk.Regional OfficeOffice of Attorney:pi:Mere:State Offied BuildingVeterans Memorial Highway-.Hauppauge, NY 11788(516) 360,6196,

Mr. Lawrence ZimnierthanAssistant in ChargeSyractiSe,Regional OfficeOffice of AttorneriGeneral,333East Waihington Street,Syrecuse, NY 13202(3m) 428-4262

Ms.Anield-J: CarlAesiStant Attoniey General in ChargeUtica Regional OfficeOffice of Attorney General207 Genesee StreetUtica, NY:135014315)793-2225 ,

toe sty. officesMn Thomas M. JablonowskiCoordinator of Consumer AffairsBroonie Couit?Bureau Of Cansuiner ServicesGovernmental Plaza, P.O. Box 1766littrigheinton,NY 13902(607) 772-2168

Mr..Roderick QuebralAssistant District AttorneyConsumer Fraud BureauErie County District Attorney's Office25 DelaWare AvenueBuffalo, NY14202(716) 855 -2424

Mr. James E. Picken, CominissionerNassau County Office of Consumer Affairs160 Old Country RoadMineola, NY 11501"--(516) 535 -2600

Mr. Steven A. Irace, ChiefNassau County.Cornmerciaf Frauds andEnvironmental Investigation Bureau310 Old Country Road-Garden City, NY 11530(516) 535 =2164

Mr.'Erik Dressler, DirectorOnondaga County Office ofConsumer Affairscounty Civic Center421Montgomery StreetSyricuse, NY 13202(315) 4253479

. .

MrJames Vanzotta, DiredtorOrange County CiaPartinont ofWeights,'Measures and Consumer Affairs99 Main StreetdOshen, NY 10924(914J 294-5151, ex(, 1762,

Mr. Francis O.- Phillips II; District AttorneyOrange County DistridAttorney'sOffice of Consumer Aff4irscounty Govemmeiit CenterGoshen, NY .109.24(914).294-5471

Ms. Jean Hall, DirectorPutnam County,Department of Consumer AffairsTwo County CenterCarmel, NY 10512f914) 225-3641, ext. 275

Mr. James Farkas, DirectorRockland CountyOffice of Consumer AffairsCounty Office Building18 New Hempstead RoadNew City, NY 10956(914) 63875282

Mr. Dennis S. Abbey, DirectorSteuben County Department ofWeights, Measures and Consumer Affairs3 East Pulteney Square

- Bath, NY .14810(607) 776-9631

.Mr. Harold J. Withers, CommissionerSuffolk CountyDepartment of Coneumer AffairsSuffolk County CenterHauppauge, NY 11788(516) 360-4618

Mr. Jon Van Vlack, DirectorUlster County Consumer Fraud Bureau285 Wall StreetKingston, NY 12401(914) 339-5689,,eid 240

Mr. Frank D. Castaldi, Jr., ChiefFrauds BureauWestchester County District Attorney's Office111 Grove StreetWhite Plains, NY 10601(914) 285-3303

Mr. Kenneth W. Hale, DirectorWestchester CountyDepartment of Consumer AffairsRoom 104, Michaelian Office BuildingWhite Plains, NY 10601(914) 285-2155

City OfficesMr. Edward M. Capaibo, ChairmanBabylon Consumer Protection Board

Officp ArclaxIV11111 11

281 Phelps LaneNorth Babylon, NY 11703(516) 422-7636-

Town of Colonie Consumer Protection BoardMemorial Town HallNewtonville, NY- 12128(518) 783-2790

Ms. Catherine G. Reilly, DirectorHuntington Consumer Protection Board100 Main StreetHuntington, NY 11743(516) 351-3007

Ms. Gloria Davids, OmbudsmanTown of Islip401 Main StreetIslip, NY 11751(516) 224-5374

STATE; COUNTY, ANC.CITY GOVERNMENT CONSUMER'PROTEC1ION OFFICES

Mr.Stephen'Pedon0;CominissionerMt: Vernon Offiee'of COnsiimer'Affairs'City Hall'Mt. II:Mom:NY 16550.

4914166846000, End: 231

Mr. Miele -JApopte, dommissionerNe*YorkCity.,,Department of dOnsumeir Affairs8o Lafayette _Street " 'NO* York; NY 10013,R12577.;'.0111

'Bronx Neighborhood OfficeNeWyork City .

:Department :Onsumer Affairs19,32ArthUr Avenue'

NY 10457'(212) 579=6766

Brooklyn tsielgtiborticiod OfficeNeW York City.Department Of Consumer Affairs1360 Fulton Street

-Brooklyn, NY-11206(718)636 =7092

, Director,-Harlem Neighborhood OfficeNewYorleCity-DeParfment of Consumer Affairs227 East 116th StreetNeW York, NY 10029(21?) 348.7.0600

Ms.t.ucy,Coronel,- DirectorQueens Neighborhood OfficeNew York CityDepartment of Consumer Affairs120-55 Queens Boulevard, Room 301AKew Gardens, N`(-11424'(7181261 -2922

Ms. Johanna Kepley, DirectorStaten Island Neighborhood OfficeNew York CityDepartnionfof Consumer AffairsStater, Island BoroUgh Hall, Room 422Staten island, NY 10301(718) 390-5154

Mr. Ennui Adams, Director,OswegO,Office of,Consumer Affairs,.Weights and MeasuresCity Hall-Ositego,,NY 13126,(315) 342-5600; ext. 66

Ms. Carol Cronin, Chairwoman-Ramapo Consumer Protection BoardRamapo ToWn Hall237 Roiit 59Suffern, NY-10901(914) 357=5100, ext. 325

Mr.'Dante Massaroni, Administrative OfficerSchenictidy,Bureau of Consuiner ProtectionCity Hall; Room 22jay,StreetSchenictatiy, NY 12305(518)382-5061

'Mi. Charlotte Cohen, DirectorSyracuse ConsOiner AffeirsOffice422 City` 1,233East Washington StreetSyricuii, NY -13202(315) 473-3240

Mr. Eugene Stevens, DirectorWhite, PlainsDepartnient of Weights and Measures.279 HaMilten AvenueWhibi Plains, NY10601(914)682-4459 (8 a.m. -12 noon)

Mr. Ralph A. Capozzi,-DirectorYonkers Office of ConsumerProtectionTWeights and Measures-201 Palisade 'Avenue

NY10703<(914) 964-3563,3564

North CarolinaMr. Jimes C. GUlickSpecial Deputy Attorney GeneralConsumer Protection Section

of Attorney GeneralDepartment of Justice BuildingP.O. Box 629Raleigh, NC 27602(919) 733 -7741

North Dakota-State OfficesMr. Nicholas J. SpaethOffice of Attorney GeneralState Capitol BuildingBismarck :ND 58505(701) 224=2210 .,;

Mr. Thomas Engelhardt, DirectorConsumer Fraud DivisionOffice of Attomey,GeneralState Capitol BuildingBlimerck,'ND 58505,,(701) 224 -3404`; (600) 472 -2600 (toll free in North Dakota)

County OfficeMr. Eliot Glassheim, Executive DirectorQuad County COmmunity Action Agency271/2 South Third StreetGrand Forks, ND 58201.(701) 746- 5431-,

OhioState OfficesMr. RiOSheffield, ChiefConsumer Frauds and Crimes SectionOffice of Attorney General30 East, Brad StreetState Office Tower, 15th FloorColumbus; OH 43266(614) 466-8831,4.66,t.1(800) 282-0515 (toll free in Ohio)(614) 466-1393 (TDD)

Mr. William A: Spratley, Consumers Counsel137 &tit State StreetColumbus; OH 4'215(614) 466=9606 (ifoice/TDD1 (800)282-9448 (toll free in Ohio)

County OfficesMr. Gary M. Rosen, Chief City ProsecutorAkron Divison of Consumer Protection206 Ocasek Government Building161 South High. StreetAkron, OH 44308(216) 375-2730

Mr. Robert Smith, DirectorEconomic Crime DivisionFranklin CountyOffice of Prosecuting Attorney369 South High StreetColumbuit; OH 43215(614)462-3248

-Mr. Jahn Shoop, County ProsecutorConsumer Protection DivisionLake County Office of PrOsecuting AttorneyLake County COurt HousePainesville, GH 44077(216) 357-2683

Mr. Robert' A. SkinnerAssistant Prosecuting AttorneyMontgomery County Fraud SectionCounty Courts Building41 North PerryDayton, OH 45402(513) 225-5757

Mr. John Plough, Prosecuting AttorneyPortage CountyOffice of Prosecuting Attorney466 South Chestnut StreetRavenna, OH 44266(216) 296-4593

Mr. Lynn C. Slaby, Prosecuting AttorneySummit CountyOffice of Prosecuting Attorney53 East Center StreetAkron, OH 44308(216) 379-2800

City OfficesMr. Steven Kurtz, ChiefCincinnati Office.of Consumer ProtectionDivision of Human ServicesCity Hall, Rtiom 126Cincinnati, OW45262(513) 352 -3971,

Ms, Yolanda M. Bell, Director=cc., of Consume; Affairs218 Cleveland Avenue, S.W.6th Floor, Boom 605BCanton, OH 44702216),489-3268

Ms. Debra Gnann, DirectorClev,eland Office of Consumer AffairsWi'LakesideCleveland, OH 44114(216) 664-3200'

Mr. William A. CraigConsumer Affairs InvestigatorColumbus Department of Human Services50 West Gay StreetColurnbus, pH 43215(614) 222-7144

Mr. Anthony H. Julian, DirectorYoungstown Division of Consumer Affairs26 South Phelps StreetYoungstown, OH 44503(216) 742-8884

STATE, COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES,

Oklahoint.;State" Off! :.Ms.Jane WheelerAseletantAltOiney General forConsumer Affairs'. -

-0ffideof AttoCriey General:;112SteleCaOltol .

Oldihorn1i, CitYi- OK-73105(405) 521i-s.921:.-

.Mr.:Riesoott H. Cowley, Administratorr.Yerioiiiirit of Coneumer CreditB82 JIM Thorpe01tIcheMe City, OK 73105(405) 521 =3653-

."OivitiOrrMr.-Tiniothy,Wood; Attorney in Charge,,Rhiancial,Fraud Settion-Deriartnie-nt of Justice,justics BuildingSalem; OR 97310(503) 376 -4320

_ -PeOnsylkaniaState otfie.es-,Mr:DouglaiYauger, DirectorBureau otConsumer ProtectionOffice of Attorney General,Strawberry- Square,14th FloorHiirlsburg, 17120,

(71 78?1(800) 441-.2555 (toll free in Pennylsvanio)

Mr. David %Tisch, Consumer AdvocateOffice of Consumer Advocate- UtilitiesOffice of Attorney General.StrawberiiSquAre,1416 FloorHarrisburg, PA 17120.017) 783-5048 (utilities only)

Mr. Michael Butler, Deputy Attorney GeneralBureau of Consumer ProtectionOffice of Attorney General'27 North SeVenth StreetAllentown, pA-18101(215) 821-6690

Mr. Dani6113;Goodemote-Deputy*Attorney General,Bureau of Consumer ProtectionOffice of Attorney General919.tate_Streeti Room 203Eile;PA 16501-(814) 871-4371

Mr. Thomas Ballaron, Attorney in ChargeBureau of Consuthei:ProtectionOffice of Attorney GmeralStrawberry Square, 14th FloorHariliburg, PA 17120(717)787-7109

Mi. John E. Kelly, Deputy Attorney GeneralBUreau of Consumer ProtedtionOffice of Attorney General1009 State Once Building1400 West Spring Garden Street'Philtide1phlaiyA19130(215)560-2414

Ms:Caren-L. Marian'Deputy Attorney GeneralBureau of Consumer ProtectionOffice, of Attorney GeneralManor Building; 4th Floor564 ForbereAvenuePittsburgh; PA 15219(412) 565-5135

Mr. J.P. McGowan, Deputy Attorney GeneralEssreatrof Consumer ProtectionOffice of AttOrney General.

( State Office Building, Room 358100 Lackawanna AvenueScrenton;PA-18503(717) 963-4913

County OfficesMr. Sidney Elkin,ChainiersonBeaver CodritY Alliance forConsumer ProtectionAllenCrest Detention CenterWestern AvenueBeaver, PA15009(412) 728-7267

Mr. Robert Taylor, DirectorChester County Bureau of ConsumerProtection, Weights and,MeasuresCourthouse,-5th Floor, North WingHigh and Maiket StreetWait Chester, PA 19380(215) 431 -6150

Mi. Margaret P. O'Donnell, DirectorCumberland County,Bureau of Consumer AffairsCourthouseCarlisle, PA 17013(717) 249-5802

Ms. Peggy Adams, Director/Chief SealerBucks County, Bureau of ConsumerProtection, Weights and MeasuresCourthouse AnnexBroad and Union StreetDoylestown, PA 18901(215) 348-744?

Ms. Evelyn Yancoskie, DirectorDelaware County Office ofConsumer Affairs, Weights and MeasuresGovernment Center BuildingSecond and Olive'StreetsMedia, PA 1906.1'(215) 8'31-4865

Ms. Mary M. Saylor, DirectorMontgomery CountyConsumer Mils DepartmentCounty Courthorise-Norristaini, PA-19404(215)'278-3565

City OfficesMr. Jeremiah W. Cousins, Jr., Division ChiefAction Center-Consumer Services.121 City HallPhiladelphia, PA 19107(215) 686-7595

Mr. James Fitzpatrick, ChiefEconoMic,Cilmo Unit-Philadelphia District Attorney's Office1300'Chestnut StreetPhiladelphia, PA 19107(215) 875-6065

Puerto RicoMr. Pedro Ortiz Alvarez, SecretaryDepartment Consumer AffairsMinillas Station, P.O. Box 41059Santurce, PR 00940(809) 722-7555

Mr. Hector Rivera Cruz, SecretaryDepartment of Justice, P.O. Box 192Old San Juan, PR 00902(809) 721-2900

Rhode - IslandState OfficesMs. Lee Baker, DirectorConsumer Protection DivisionDepartment of Attorney General72 Pine StreetProv1lence, RI 02903(401) 277-2104

Mr. Edwin R Palumbo, Executive DirectorRhode Island Consume& Council365 BroadwaYProvidence, RI 02909(401) Z7-2764

South CarolinaState OfficesMr. Ken Moore, Assistant Attorney GeneralConsumer Fraud and Antitrust SectionOffice of Attorney GeneralP.O. 3ox 11549Columbia, SC 29211(803) 734-3970

Mr. Steve Hamm, AdministratorDepartment of Consumer AffairsP.O. Box 5757Columbia, SC 29250(803) 734-94521 (800) 922-1594(toll free in South Carolina)

Mr. W. Jefferson Bryson, Jr.State OmbudsmanOffice of ExecutiVe Policy and Program1205 Pendleton Street, Room 412Columbia,SC 29201(803) 734 -0457, 0467

South DakotaMr. Jeff Hallem,-Assistant Attorney GeneralDivision of Corinumer AffairsOffice of Attorney GeneralAnderson BuildingPierre, SD 57501(605) 773-4400

TennesseeState Offices-Mr. Perry A: Craft, Deputy Attorney GeneralAntitrust and Consumer Protection DivisionOffice of Attorney General450 James Robertson ParkwayNashville, TN 37219(615) 741-2672

Ms. Elizabeth Owen, DirectorDivision of Consumer AffairsDepartment of Commerce and Insurance1808 West End Building, Suite 105Nashville, TN 37219(615) 741-47371 (8001342 -8385 (toll free in Tennessee)'

;STATE; COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES

Ste* OfficesMCfiClirdi FarrellAisisbint` Attorney General and ChiefConsiiiner Protecticin:OffiCeOf AtiorneY-GeneralcCapitoftetion; P.O. Box 12548AkistWPC-78711-(512)404670',

Mr. Stephen GardnerAseiStant Attorney GeneralCanscrinef Protection DivisionOfficeOf Attorney General.Renaliiance Place; 7th FL,or714 Jeckson StreetDallas,TX-75202

-(214)74243944

Ms.Esther ChavezAsiistent'Atterney GeneralConSurnei Protection Division,Office of AttorneY General4824 Alberta Street, Suite 160KR Paso, TX 79905(9151533 -3484

-Mr.-Richard TomlinsonAiiiitant Attorney GeneralConsutrier Protection Division,Office of Attorrioy General1061,Texas Aienue, Suite 700Heuston,- TX-77002(713) 223-5886

Ms. Maria Luisa MercadoAssistant Attorney GeneralConsumer Protection DivisionOffice of Attorney General"806 Broadway, Suite 312Lubbock, TX 79401(806) 747 -5238-

Mr. LaMonte FreerksAssistant Attorney GeneralConsurnerProtection DivisionOffice of Attorney General4309 North Tenth, Suite BMcAllen; TX 78501(512)682-.4547

Mr. Aaron Valenzuela4.sistantAttorney General'ConsumernerFroilictiOn DivisionOffice of Attorney General200 Main Plaza, Suite 400San Antonio, TX 78205(512) 225 -4191

County OfficesMr. Ted SteinkeAisistant District-Attorney and Chief.Dallas CoUnty.ConsumerFraud Division; Office'of District Attorney2720Steinmons Towers SouthMillais, TX:75437

1214) 630-4300

;Mr. Russel:Turbeville,Assistant District Attorney and Chief,Harris County Consumer Fraud Division'Office of District Attorney.201`FannineSuite 200.Houston, TX 7,70i2'1713) 221'1506

56

City OfficesMr. Daniel R. Martin,DirectorDallas Consumer Protection DivisionHealth,and Human Services Department320 East Jefferson BOulevardDallis, TX 75203(214) 948-4400

Mr: David Watson, DirectorFort WorthOffice of ColisumerAffairsWeIghti and Measures1800 University Drive, Room 208FortWorth,TX 76107-(817) 8704570

-UtahState,OfficesMs: Dixie L Minson, DirectorDiVision of Consumer ProtectionDepartnient of BUsin as Regulation160 East 300 Seutti;'RD::3ox 45802Salt Lake CItY,-UT-8414S-,(801) 530-6601

-nu James L. ParkerAssistant Attoiney General forConsumer AffairsOffice of Attorney General1p0,State Capitol-Salt Lake City, UT 84114(801) 533-5319

VermontState OfficesMs, Denise JohnsonAssistant Attorney General and ChiefPublic protection DivisionOffice of Attorney General09 State StreetMontpelier, VT 05602(802) 828 -3171

Mr. Trafford Brink, DirectorWeights and Me4sures DivisionDepartment of Agriculture116 State StreetMontpelier, VT 05602(802) 828-2436

Virgin IslandsMr. Kenneth E. Mapp, DirectorConsumer Services,AdministrationGolden RockChristiansted

erd. Donn(809) 774 -3130

VirginiaState OfficesMr. Edward P. NoldeAssistant Attorney GeneralDivision of Consumer CounselOffice of Attorney GeneralSupreme Court Building101 North' Eighth StreetRlchmond,.VA 23219(804) 786,-2115

Blakemore; DirectorOffice of Consumer AffairsDepartment of Agriculture andConsumer Services.Room 101, Washington Building1109, BannRichmond;;VA 23219(804) 786,-20421 (800)5524963 (tei fre3 In Virginia)

Mr. Fred Albrecht, CoordinatorNorthern Virginia BranchOffice of Consumer AffairsDepartinent of Agriculture andConsumer Services,100 North Washington Street; Suite 412Falls Church, VA 22046

1703) 532 -1613

County OfficesMs. Diane Jemmott, Section SupervisorArli-,gton CountyOffice of Citizen andrionsumer Affairs1400 North Courthouse Road, Room 111Arlington, VA 22201(703) 558-2142

Mr. Ron Mallard, DirectorFairfax CountyDepartment of Consumer Affairs3959 Pender DriveFairfax, VA 22030(703) 691-3214

Mr. Hubert King, AdministratorPrinad William County.Office of COnsumer Affairs15960Cardinal DriveW.:O'dbridge, VA 22191(703) 335-7370

City OfficesMs. Rose Boyd, DirectorAlexandria Offibe of Citizens AssistanceCity HallP.O. Box 178Alexandria, VA 22313(703) 838 -4350

Mr. Martin D. Greenwell, ChiefNorfolk Division of Consumer Protection804 City Hall BuildingNorfolk, VA 23501(804) 441-2821

Ms. Delores DanielsAssistant to the City ManagerRoanoke Consumer Protection Division364 Municipal Building215 Church Avenue, S.W.Roanoke, VA 24011(703) 981-2583

Mr. J.N. McClananCcnsumer Protection OfficerVirginia BeachDivision of Consumer ProtectionCity HallVirginia Beach, VA 23456(804) 427-8983

WashingtonState OfficesMs. Renee Olbricht, InvestigatorConsumer and BusinessFair Practices DivisionOfficeof Attorney GeneralNorth 121 Capitol WayOlympia, WA 98501(206) 753-6210

62

Mr. John'El.Assistant AttorueyGotieral and ChiefConsumer and Business.'Fair PriOtices:IiivisionQffica of AttOrney,Generat.i366 Dexter Horton Building"Seettle;WA 98104::1206)4647774*1(800) )SS1sT4636 (toll free in Washington)

.Mr. Owen Clarke;ChiefConiuMer-and Busines?,Fair FractioesDiVision'OfficelotAttonieyGenerai

F,tiverside AcieritieStiolcine,-WA 96201,-.(509)466-3123:

Ma. Sally Sterling, Offibe ManagertonsUmerand Business.Fair PriCtice Division.

°Office of Attorney General949Market Street;ISuite 380TaCianaWA 98402(206) 59342904

County.OcesMe:'W,istie Anderson; DirectorDepartthentof Weights and Measures3200 Cedar

of

Everett; WA 98201WO 259-8800

Mr. C. Patrick Sainsbury.Chief Deputy ProseOuting AttorneyFraUd Division516 3rd Avenue, Room E531Seattle, WA 98104.(206).583-4513

Mr. Andrew J. Lofton, DirectorSeattle Department of

Licenses and Consumer Affairs102 Municipal RuildingSeattle, WA 98104(208) 684-8484


WisconsinState OfficesMi. Donald Soberg, AdministratorDiViSion of Trade and Consumer ProtectionDepartment of AgrkuitUreTrade and COnsumer Protection801:West Badger Road

.P.O: Box 8911:Madison, WI 53708(608) 26679836;1 (800)362-3020 (toll free in Wisconsin)

-Mr. Keviii:O'Coniux -

AesietintAttorneY GeneralOciiiif.Co 4116E1 if. Protection

'bcipartment of Justice-Pia. Boi 7856Madiaim,,W153707(608) 266,71021 (000)Sti2-8189 (tOlifree in Wisconsin)

Me: Margaret Quaid, Regional SupervisdrDiVision of Trade and Consbnier Protection -Department of AgricultureTrUde and COnsumer Protection927 Loring StreetAltoona, WI 54720:(715) 839-3848

West:VirginiaState OfficesMuThomas L. Hindes, DirectorConsumer Protection DivisionOffice of Attorney General812 QUarrier Street, 6th FloorChartaatok-ri. 25301'(304)348-89661 (SOO) 368-8808 (toll free in West Virginia)

Mr,.James R kardin, Director,Weights and Measures;Deph.iment of Labor570 McCorkla Avenue, S.W.St. Albans, WV 25177(304) 727 -5781

City OfficeMs. PolliDiller,DirectorChariciatoriDeparinient of Ccinsumer Protection_P.O. Box 2749,Charleston, WV 25330.(334) 348 -8172

Mr. Eugene E. Lindauer, Regional SupervisorDivision ofTrade and Consumer ProtectionDepartment of Agriculture,Trade and Corisunier Protection200 North Jefferson Street, Suite 146AGreen Bay.,-WI 54301(414) 436 -4087

'Mr. Patricia Suss:hil,'Regional SupervisorDivision of Trade and Consumer ProtectionDepartment of AgricultureTrade and Consumer Protection10320 West Silver Spring DriveMilwaukee,.WI 53225-(414)438-4844

Ms. Pamela Magee-HeilprinAsaistant Attorney General,Office of Consumer ProtectionDepartment of JusticeMilwaukee State Office Building819 North 6th Street, Room 520Milwaukee, WI 53203(414) 227-4948

Warranties/Guarantees

1. Do not wait until the product fails or needs repair to find out what iscovered In the warranty. Compare the terms and conditions of warranties(or guarantees) on products or services before,you buy. Look for the war-ranty that best satisfies your needs:

2. Get allwarrantles in writing. Make_zure the warranty-explains all terms'andconditions.

3. Consider:How long is the warranty and when does it start and end?

What is covered? VVhichparts? What kinds, of probleins?Will the warranty pay -100 percent of repair.cOsts? Pay for parts, but notlabor? Pay for shipping? Fay for a loaner?

What do you have to,clo? And4hen? Are regular Inspections ormaintenance required? Do you have to ship.lhe product out of state forrepairs?Who cffers the warranty? Manufacturer or retailer? How reliable arethey?

4. Keep sales receipts and warranties in asafe place.

County OfficesMr. Michael R. YoungloveCriminal InvestigatorKenosha County District Attorney's Office912 56th StreetKenosha, WI 53140(414) 656-6480

Mr. Rand L. Kruger, District AttorneyMarathon County District Attorney's OfficeConsumer Fraud Unit.Marathon COUnty:CourthouseWausau, WI 54401(715) 8477:1555

Ms. Cynthia BroWnAssistant District Attorney:Milwaukee County District Attorney's OfficeConsUmer Fraud Unit821 West State Street, Rooin 412MIlWaUlcae,WI 53233(414) 278-4792

Mr.,0Ohn Runde, District AttorneyNitage COunty District Attorney's OfficeConsumer Fraud UnitPortage COunty,CoarthouseStevens Point, W154481(715) 346 -1309

Mr. Eric M. JohnsonConsumer Fraud InvestigatorRadinci County Sheriffs Department717 Wisconsin AvenueRacine; WI 53403(414) 636-3125

Wyoming-Ms. Latire Beard, Assistant Attorney GeneralOffice of Attorney General123 State Capitol BuildingCheyenne, WY-82002(307) 777-7841, 6280

' 57

Horne improvements

1. Compare costs by getting more than one estimate, each based on thesame building:specifications, materials and time franie.

2. Before choosing a contractor, check with state, county, or local consumerprotection agencies to seelf any complaints have been filed against thecontractor.

3. Check.with your state, county, or city housing authority.to see if licensingand/or bonding are required of contractors in your area. If so, make sureyour contractor is preperly,licensed;and bonded:

4. Bemire the,written-Contractincluiles the contractor's full name, address,phone number and professional license number (where required). Thecontract should also include a thorough description of the work to bedone, the grade and quality;of materials to be used, the agreed uponstarting and 'completion dates, the total cost,,Oayment schedule, warranty,how :debris will be.removedtand any other agreement information. Neversign a partially blank contract.

5. Most contractors have liability, and compensation insurance to protect thecustomer from a lawsuit-in the event of an accident..3sk to see a copy ofthe insurance certificate.

6. If the work requires a building permit, let the contractor apply for it in hisname. That wayill,the work does not pass inspection, you are not finan-.Cially.mpiAniplule-ter-anY.boacscriion8 mut-must-be-mace.

7. When you sign a non-emergency_home improvement contract in yourhome and in the presence of a contractor (or contractor's representative),you usually have three business days in which to cancel the contract. Youmust be told about your cancellation rights and be-provided with cancella-tion forms. If you decide to,cancel, it is,recommended that notice ofcanbellation'be.sent by telegram or 'certified mail, return receiptrequested.

8. For a large remodeling job thatinVolvesmany subContractors and asubstantial.financial,commitmebt, you should protect yourself from Hens-against ybikhdrite:In the event the contractor does not pay subcontrac-tors or suppliers, by adding a releaSe-of-lien clause to the contract orplacing jour paYments in an escrow account suntillhe work is completed.

9. If you cannot pay.for a project without a loan, it's a good idea to add aclause to Our contract stating,it is valid only if financing is obtained.

10: ThoroughlyjnSpectlhe.contractoes work before making final payment orsigning a,completion certificate.

State Agencies on Aging'70111111.1!

The offices liSted in this section are responsible for information on services, programs, and opportunities forcoordinating seiviees for older Afnericans. They paride the aging.

AlabamaMr. p0.04i D. TuCkerExecutive DireCtorCoMmiesion on Aging,502 Washington AvenueMontgomery, AL 36130(205) 26:I-,5743-

Alaska ,'Mi. Jon B:Wolfe'Executive DirectorOlder Alaikans CommissionP, .O. Box Ci MS-0209Juneau, AK 99811(907) 46573250

Ametican-6amoaMr. Sunultao T. TupaiDirectorTerritorial AdMinistrationan Aging.Government ofAmerican SamoaPago Pago, AO 96799(written inquiries only)'

ArizonaMr. Michael Slatterydtilthinistrator'Aging and Adult Administration14"3 West Washington; 950APisenix, AZ 85007(602) 255-4446

ArkansasMr. Herb' SandersonDirectorOffice of Aging andAdult ServicesDepartment ofHuman servicesP.O. Box 1437Little Rock, AR 72203(501) 371-2441

CaliforniaMs. Alice GonzalesDirectorDepartment of Aging1600 K StreetSacraMenta, CA 95814(916) 322-5290(918) 323-8913 (TDD)

ColoradoMr.WIlliain J. HannaDirectorAging and AdultServices DivisionQepartinent of Social Services717 Seventeenth Street11th FloorDenver, -CO 80218(303) 294-5912

4

ConneCticut.Ms. Mary Ellen KlInck.Commissioner0,epartment-im Aging176Main Street,Hartitird, CT 06106(203;'566-3238

Delaware'Ms. Eleanor L. CainDirectorDepartment of Healthand Social ServicesDivision 'of Aging1901 Worth DuPont HighwayNeW Castie,PE,19720(302) 421-6791

District of ColumbiaMs. E. Veronica Pace

, Executive DirectorD.C. Office on Aging1424 K Street, N.W.2nd FloorWashington, DC 20005-(202)724-5623

FloridaMs. Margaret L. DugprDirectorAging and Adult Services1321 Winewood BoulevardRoom 323Tallahassee, FL 32301(904) 488-2650

GeorgiaMr. Fred McGinnisDirectorOffice of Aging878 Peachtree Street, N.E.Suite 632Atlanta, GA 30309(404) 894-5333

GuamMs. Leticia EstaldonDirectorOffice of AgingGovernment of GuamP.O. Box 2816Agana, GU 96910(written inquiries only)

HawaiiMs. Jeanette Takamura'DirectorEkecutive Office on Aging335 Merchant StreetBoom 241HonqIulu, HI 96813(89) 548-2593

IdahoMs. Charlene W. MartindaleDirectorIdaho Office on AgingStatehouse, Rbom 114Boise, ID 83720(208)334.4833

IllinoisMs. Janet S. OtwellDirectroDepartment on Aging421 East Capitol AvenueSpringlie*Le2701(217) 785=28701.(800) 2524956(toll free in Illinois)

IndianaMs. Joyce A. SmidleyDirectorAging DivisionDepartment ofHuman ServicesP.O. Box 7083Indianapolis, IN 46204(317) 232-7020

IowaMs.-Betty GrandquistExecutiVe DirectorDepartment of Elder Affairs914 Grand Avenue, Suite 236Des Moines, IA 50319(515) 281 -5187

KansasMs. Either A. WolfSecretaryDepartment on Aging610 West 10th StreetTopeka, KS'66612(913) 296-4986

KentuckyMs. Prudence MooreDirectorDivision for Aging ServicesDepartinent forSocial Services275 East Main Street6th Floor WestFrankfort, KY'40621(502) 564-6930

LouisianaMs. Sandra AdamsDirector,Governor's Office ofElder AffairsP.O. Box 80374Baton Rouge, LA 70898(504) 925-1700

f5

MaineMs. Christine GianoscrAosActing' DirectorBuleau of Maine's ElderlyStatehouse, Station .11Augusta, ME 04333

28912561'5C,S

MarylandMs. Rosalie S. AbramsDirectorOffice on Aging301 West Preston Street10th FloorBaltimore, MD 21201(301),225-11001(800) 338-0153(toll free in Maryland)(301) 4834555 DD)

MassachusettsMr. Paul J, 1.anzikosSecretary,Executive 0.isoe ofElder Affairs38 Chau* Street, 2nd FloorBoston, MA .12111(617) 727-77501(800) 882-2003(toll free in Massachusetts)1 (800) 872-0168'(toil free TDD in Massachusetts)

MichiganMs. Olivia P. MaynardDirectorOfficia of Services to the AgingP.O. Box 30026Lansing, MI 48909(517),373 -8230

MinnesotaMr. Gerard BlodowExecutive SecretaryMinnesota Board on Aging7th and Roberts StreetSt. Paul, MN 55101(612) 296-2544

MississippiMr. David K. BrownExecutive DirectorCouncil on Aging301 West Pearl StreetJackson, MS39201(601) 949-2013

MissouriMr. K. Gary ShermanDirectorDivision of AgingP.O. Box 1337Jefferson City, MO 65102(314) 751-30821(800) 392-0210(toll free in Missouri)

59

"J -STATE AGENCIES ON AGING

Montana ,

Mr...Robert BartholomewSupervisorAgingsSerVICes BufeauDePartmentof Family ServicesP,0.116x 8005Helene; MT 59604.-(406) 4445650

.NebriikaMs.letiy PalmerDirectorNebraska Department on AgingState House Station 95044Lincoln; NE 68509(402) 471-2306

Nevada,Me.:Myla C. FlorenceAdministratorDivision for Aging ServicesDepartMent ofHuman Resources505 East'King Street, Room 101Carson City,-NV 89710(7J2) 885-4210 ( voice/TDD)

New HampshireMr. RichardA.phevrefilsDirectorDivision of Elderly andAdult Services5HazedDriveConcord, NH 03301(603) 271-27511(800) 351-1888(toll free in New Hampshire)

New JerseyMs. Ann ZahoraDirectorDivision on AgingDepartment ofCommunity Affairs363 West State StreetCN 807Trenton, NJ 08625(609) 292-4833

New MexicoMs. '9phanfe FallCreekOfiectorState Agency on Aging224 East Palace Avenue4th FloorSanta Fe, NM 87501(505) 827-7640 (voice/TDD)

New YorkMr. Eugene:S. CallenderDirectorNew York State Officefor the Aging,AgandyStilidIng ,r ESPAlbany, NY(518) 474-5731'

North CarolinaMs. Elaine'StoopsAssistant SecretaryDivisian of AgingDepartment ofHuman Resources1985 Umstead DriveRaleigh, NC 27603(919) 733 -3983

North DakotaMi. Larry BrewsterAdministratorAging Services

'Department of Human ServicesState Capitol BuildingBismarck, ND 58505

,(7rt1),224-2310

()hie'Ms. Joyce F. Chapple

-DirectorOhio Department of Aging50 West Broad Street,9th Floorcoluinbus, OH 43215(614)4667,55001 (600)282-1206(toll free ine.)shio)(614) 466-6191 (TDD)

.

OklahomaMr:Roy R. KeenPrograms Administratorttpeclal Unit on AgingP.O. solc 25352Oklahoma City, OK 73125(405) 521-2281(405) 521-2327 (TDD)

OregonMr. Richard LaddAdministratorSenior Services DivisionDepartment ofHuman ResourcesState of Oregon313 Public,Service BuildingSalem, OR 97310(503) 37'174728 (volce/TDD)1 (800) 2V2-3020(toll free teice/TDD In Oregon)

PennsylvaniaMs. Linda M. RhodesSecretaryDepartment of Aging231 State StreetHarrisburg, PA 17101(717) 783 -1550

Puerto RicoMi. Maribel Torregrosa

-Executive DirectorGericulturo CommissionGPO '11398Santuice, PR 00910(written inquiries only)

Rhode islandMs. Adelaide LuberDirectorDepartment of Elderly Affairs79 Washington StreeiProvidence, RI 02903(401) 277-2880 ( voice/TDD)

South CarolinaMs. Ruth 0. Seigle).Executive Director'Commission cin Aging915 Main StreetColumbia, SC 29201(803) 734-3203

South DakotaMr. Mike VogelAdminiStratorOffice of Adult Servicesand Aging700'Governors DrivePlerivr,,SD 57301(605) 773-3656

TennesseeMs. Emily WisemanDirectorCommission on Aging706 Church StreetSuite 201Nashville, TN 37219(615) 741-2056

TexasMr. 0. R (Bob) BobbittE4ecutive DirectorTexas Deportment on Aging130. Box 12786, Capitol StationAustin, TX 78.711(512) 444-2727 (voice/TDD)1(800) 252-9240(toff freain Texas)

UtahMr. Bob WardDirectorDivision of Aging andAdult cervicesP.O. Box 45500Salt Lake City, UT 84145(801) 508-3910

VermontMr. Joel CookDirectorOffice on Aging103 South Main StreetWaterbury, VT 05676(802)241 =2400,

Virgin islandsMs. Bernice HallActing CommistionerCommission on Aging6F Habersights MallCharlotte AmalieSt. Thomas, VI 00807(written inquiries only)

VirginiaKs. Wilda M. FergusonComMisSionerDepartment for the Aging101 N. 14th St., 18th FloorRichmond, VA 23219(804) 225-2271 (voice/TDD)

WashingtonMr. Charles ReedAssistant SecretaryAging and Adult ServicesAdmirilStritionOB-44AOlympia, WA 98504(206).753-2502(206) 753-4927 (TDD)

West VirginiaMs. Susan M. HarmanExecutive DirectorCommission on AgingState CapitolCharleston, WV 25305(304) 348-3317

WisconsinMs. Donna McDowellDirectorBureau on AgingP.O. Box 7851Madison, WI 53707(608) 266-2536(608) 266-8063 (TDD)

WyomingMr. E. Scott SessionsDirectorCommission on AgingHathaway BuildingCheyenne, WY 82002(307) 777-7986

Contracts

1. Never sign anything you do not fully understand.If you can't understand the contract, have yourown expert review it.

2. Never sign a contract if a promoter or retailerwill not let you have another person review itfirst.

3. Be sure that all verbal promises are included inthe written contract.

4. Never sign a contract that has blank spaces.Draw lines through them first.

5. Be sure to,keep a copy of any contract you sign.

66

State Banking AuthoritiesThe officials listed' below regulate and supervise state tutions as well as answer general questions about banking

chartered banks. Many of them handle or lifer problems and consumer Credit.and complaints 'concerning other types of financial inoti-

.AlabamiMr. Zack ThonipsonSuperintendent of Banks166 Commerce Street3rd FloorMontgomery,'AL 36130(205) 261-3452

AlaskaMr.Villis F. KirkpatrickDirector of Bankingand SecuritiesPouch DJuneau, AK 99811(997) 465-2521

ArizonaMs. Mary C. ShortSuperintendent of Banks3225 North Central, Suite 815Phoenix, AZ 85012(602) 255-4421

ArkansasMr. Marlin D. JacksonRank CommlisionerTower Building323 Center Street, Suite 50t:Little Rock, AR 72201(501) 371-1117

CaliforniaMr. Howard GouldSuperintendent of Banks235 Montgomery StreetSuite 750San Francisco, CA 94104(415) 557-3535

ColoradoMr. Richard B. DobyState Bank CommissionerColorado DiVislon of BankingFirst West Plaza, Suite 700303 West ColfaxDenver, CO 80204(303) 866-3131

ConnecticutMr. Howard B. Brown, Jr.Banking Commissioner44 Capitol AvenueHartford, CT 06106(203) 566-4560

DelawareMr. John E.,MalarkeyState Bank CommissionerP.O. Box 1401Dover, DE 19903(302) 736-4235

District of Columbia-Mr S,-tward D4ronsActing birxintendent ofBanking and FinancialInstitutions1350 Pennsylvania Ave:, N.W.Room 401Washington, DC 20004(202) 727-6365'

FloridaMr. Gerald LewisState ComptrollerState Capitol BuildingTallahassee,-FL 32399(904) 488-0370

GeorgiaMr. Edward D. DunnCommissioner ofBanking and Finance2990 Brandywine RoadSuite 200Atlanta, GA 30341(404) 393-7330

GuamMr. Dave J. SantosBanking CommissionerHO. Box 2796Agana, GU 96910(written inquiries only)

HawaiiMs. Donna TanoueBank ExaminerP.O. Box 541Honolulu, HI 96809(808) 548-7505

IdahoMr. Belton J. PattyDirectorDepartment of Finance700 West State Street2nd FloorBoise, ID 83720(208) 334 -3319

11111101S

Mr. William C. HarrisComMissioner of Banksand Trust Companies119 South Fifth StreetRoom 400Springfield, IL 62701(217) 785-2837

IndianaMs. Ruth D. HarrisonDirectorDepartment ofFinancial InstitutionsIndiana State Office BuildingRoom 1024Indianapolis, !N 46204(317) 232-3955

IowaMr. William R. BernauSuperintendent of Banking200 East Grand, Suite 300Des Moines; IA 50309(515) 281-4014

KansasMr. Eugene T. Barrett, Jr.State Bank Commissioner700 Jackson Street, Suite 300Topeka, KS 66603(913) 296-2266'

KentuckyMr. Thomas B. MillerCommissioner ofBanking and Securities911 Leawood DriveFrankfort, KY 40601(502) 564-3390

LouisianaMr. Fred C. Dent, Jr.Commissioner ofFinancial InstitutionsP.O. Box 94095Baton Rouge, LA 70804(504) 925-4660

MaineMr..H. Donald DeMatteisSuperintendent of BankingState House Station #36Augusta, ME 04333(207) 289-3231

MarylandMs. Margie H. MullerBatik Commissioner34 Market PlaceBaltimore, MD 21202301) 333-6262

'MassachusettsMr. Paul E: BuimanCommissioner of Banks100 Cambridge StreetBoston, MA 02202(617) 727-3120

Michigan,Mr. Eugene W. KuthyCommissionerFinancial Institution§ BureauP.O. Box 30224Lansing, MI 48909(517) 373-3460

MinnesotaMr. James G. MillerDeputy Commissionerof Commerce500 Metro Square Building5th Floor41. Paul, MN 55101(612) 296-2135

MississippiMs. Jean S.,PcirterCommissionerDepartment of Banking andConsumer FinanceP.O. Box 731Jackson, MS 39205(601) 359-1031

MissouriMr. Thomas B. FitzsimmonsCommissioner of FinanceP.O. Box 716Jefferson City, MO 65102(314) 751-3397

MontanaMr. Fred J. FlandersCommissioner ofFinancial Institutions1424 Ninth AvenueHelena, MT 59620(406) 444 -2091

NebraskaMs. Cynthia H. MilliganDirector of Bankingand Finance301 Centennial Mall, SouthLincoln, NE 68509(402) 471-2171

NevadaMr. L. Scott WalshawCommissioner ofFinincial Institutions406 East Second StreetCarsc n City, NV 89710(702) 885-4260

New HampshireMr. A. Roland RobergeBank Commissioner45 South Main StreetConcord, NH 03301(603) 271-3561

New JerseyMs.-Mary Little parellCommissioner of Banking36 West State Street1Yenton, NJ 08625(609) 292-3420

New MexicoMr. James W. StretzDirectorFinancial Institutions DivisionBataan Meruorial BuildingRoom 137Santa Fe, NM 87503(505) 827-7740

New YorkMs. Jill M. ConsidineSuperintendent of BanksTwo Rector StreetNew York, NY 10006(212) 618-6642

STATE.BANIaNG AUTHORITIES

North CarolinaMr. T..EirpharrfConimissionek Of BanksP.O.Box 29512Rafeigh;NC 2.:526(919) 733 -3016

North DakotaMr. Gary D. !VanierCOmmissionamf Bankingand FinenCial Institutions'State Capitol, Reim 1301Bismarck; ND 58505(701) 224:72256

OhioMs: Linda K: PageSuperiniendebt of BanksTwo Nationwide PlazaColumbus, OH 43215(614) 466 -2932

OklahomaMr. Robert Y..ErnpleBank CommissionerMalCo Building4100 North ,Lincoln BoulevardOk lahoimiCity, OK 73105(405) 521--2783

OregonMr:CeCil R. MonroeDeputy priministritor,pinanr 4itutions Division280,COUrfb:.reet, N.E.Salem; OR 97310(503) 378 -4140

PennsylvaniaMs. Sarah W. HargrOveSecretary of Banking333 Market Street, 16th FloorHarrisburg, PA 17101(717) 787-6991

Puerto RicoMs. Angel L. RosesCommissioner of BankingP.O. Box S4515San Juan, PR 00905(809) 721-5242

Rhode islandMs. SuSan D. HayesAssistant DirectorBanking and Securities1t)0 North Main StreetProvidence,-RI 02903(401) 277 -2405

South CarolinaMr. Robert C. Cleveland

_Commissioner of Banking1026 Sumter StreetbRoom 217Columbia, SC 29201(803) 734-1050

South DakotaMr. Richard A. DUncanDirector of Bankingand FinanceState Capitol BuildingPierre; SD 57501(605) 773 -2236

62

Ted esiee V.irginislandsMr. Dennis R. Phillips MirJulio A..BradyCommissioner of Lieutenant GovernorFinancial institutions Chainban of theJohn Sevier Building SanklOg Board4th Floor Kongens Gardens #leNashville, TN 37216 P.O. Box 450(615) 741-2236 St.- Thomas, VI 00801

(809) 774 -2991Texas

Virginia'Mr. Kenneth W. LittlefieldBanking Commissioner Mr. SidneyA. Bailey2601 North LaMar Commisalciner ofAustin,7,): 78705 Finanblal Institutions(512) 479-1200 P.O. Box 2-AE

Richmond, VA 23205Utah. . (804) 786-3657Mr. George SuttonCommissioner ofFinancial institutionsP.O. Box 89Salt Lake City, UT 84110(801) 5L0-6502

VermontMr. Thomas P. MensonCommissioner ofBanking and insuranceState Office BuildingMontpelier, VT 05602(802) 828-3301

WallingtonMr. Tholtias H. OldfieldSuPerviser of BankingGeneral AdministrationBuilding, Room 219Olympia, WA 98504(206) 753 -6520

West VirginiaMr. David F. MudieDeputy Commissionerof BankingState Office Building 3Suite 311Charleston, WV 25305(304) 348-2294

WisconsinMr. Richard E. GaleckiCommissioner of BankingP.O. Box ,7576Madison, WI 53707(608) 266-1621

WyomingMr. Stanley P. HuntState ExaminerHersChler Building, 4th FloorCheyenne, WY 82002(307) 777 -6600

Credit Cards

1. Keep a list of your credit card numbers, expiration dates, and the phonenumber of each card issuer in a secure place.

2. Credit card issuers offer a wide variety of terms (annual percentage rate,methods of calculating the balance subject to ire finance charge,minimum monthly payments, and actual membership fees). When serec-ting a card, compare the terms offered by several can issuers to find thecard that best suits your needs.

3. Watch your card after giving it to a clerk. Take your curd back promptlyafter the,'ierk is)finished with it and,make sure its yourz.

4. Tear up",:...t:ca.tons when you take your credit card receipt. Void or de-stroy any incorrect receipts.

5. New! sign a blank receipt. Draw.p line through al y blank spaces abovethe total when you sign receipts.

6. Open credit card bills promptly and compare them with your receipts tocheck for unauthorized charges and billing' errors.

7. Report promptly and in writing to the card issuer any questionablecharges. Written inquiries should not be Included with your payment.Check the billing statement for the correct.address to send any written in-quiries. The inquiry must be in writing to guarantee your rights.

8. Never give out your credit card number over the telephone unless youhr.ve initiated the call.

9. fever put your card number on a post card or on the outside of anewelope.

10. Sign new cards as soon as they arrhte. Cut up expired cards and disposeof them promptly. Cut up and return unwanted cards to the issuer.

11. LeOre infrequently used cards in a secure Plebe.12. If an,,of_your cred,icards are missing or stolen, report the loss as soon

as posture to yourcard issuers. Some companies have 24-hour serviceand toll Iree numbers printed on their statements for this purpose. Foryour own protection, follow up your phone calls witi: a letter to eachIssuer. The,letter should contain your card number, the date the card wasmissing, and the date you called In the -loss.

13. I; you report the loss before a credit card is used, the issuer cannot holdyou responsible for any subsequent unauthorized charges, If a thief usesyour card before you, report it missing, the most you will owe forunauthorized charges on each card is $50.

es

State Insurance RegulatorsEach state' flee its own laws'and regulatiorisloVerning all

types of insurance. The officials listed below are responsiblefor enfOrciii0heee ;aws,-as as providing consumers withinforniatiort helPfUl-in:making'wise-iniurance buying.deci-sions. Mairty loOalibraries-also tfaVe a wealth 01 information

that can be helpful when comparing insurance. companiesprior to making a purchase.

Before contacting the state regulator, keep in mind thatcompany decisions, such as claim denials. should first beappealed within the company.

AlabamaMr.;lotin &Green()Insurance CrnimisSioner

-135 South Union Street #181Mcintgarairy,,AL 36130(205) 269-3550 ""

AlaskaMr. John L. GeorgeDirector of insuranceP.O. Box DJuneau, AK 99811(907) 465 -2515

AmeilcarfSamoaMr. Afa Robertsinsurance ComnirssionerOffice of the GOVernorPago Pugo;AQ 96797011 (684) 633-4116

Arliona

Delaware,Mr. David W. LevinsonInsurance Commissioner841 Silver Lake 3oulevardDover, DE 19901

-(302)736=4251

District of ColumbiaMs..Margurite C. StokesSuperintendent of Insurance614 H Street; N.W.North Potomac BuildingSuite 516Washington, DC 20001'(202) 727-7419

FloridaMr13111GunterInsurande CoMmissionerPlaza Level EleVenTalli4hassee, FL 32399(904) 488-3440

Indiana`Mr. Harry E. EakinPommissioner of Insurance611 West Washington StreetSuite 300Indianapolis, IN 46204(317) 232-2386

IowaMr. William D. HagerInsurance CommissionerLucas State Office Building6th'FloorDes Moines, IA 50319(515) 281-5705

KansasMr. Fletcher BellCommissioner of Insurance420 SW. 9th StreetTopeka, KS 66612(913) 296-7801

MichigenMr. Herman W. ColemanCommissioner of InsuranceInsurance BureauP.O. Box 30220Lansing, MI 48909(517) 373-9273

MinnesotaMr. MiChael A. HMOCommissioner of Commerce500 Metro Square Building5th FloorSt. Paul, MN 55101(612) 29675907

MississippiMr. George DaleCommissioner of Insurance1804 Walter Sillers BuildingP.O. Box 79Jackson, MS 39205

Mr. S. David ChildersDirector of Insurance801 E. JefferSon, 2nd FloorPhoenix, AR 85034(602) 255-5400(602) 255-4367(consunier affairs)

GeorgieMr. Warren'D. EvansInsurance C0innilisior-2 Martin L. King, Jr. D"veAtlanta, GA 30334(404) 656-2056

KentuckyMr. Gil McCartyinsurance Commissioner229 West Main Street'P.O. Bo: 517Frankfort, KY 40602(502) 564-3630

(601) 359-3569

Missouri'Mr..LewiS R. CristDirector of Insurance301 West High StreetRoom 630P.O. Box 690

Arkansas Guam Jefferson City, MO 65102Mr. Robert M. Eubanks III Mr. Carr Bettis Louisiana (314) 751-2451Insurance Commissioner Acting Insurance Mr. Sherman A. Bernard400 University Tower Building Commissioner Commicsioner of Insurance MontanaLittle Rock, AR 72204 P.O. Box 2796 P.O. Box 44214 Ms. Andy Bennett(501) 371 -1325 Agana, GU 96910 Baton Rouge, LA 70804 Commissioner of Insurance

011 (671) 4771040 (504) 342-5328 126 North SandersCalifornia Room 270Ms. Roxani Gillespie , Hawaii Maine P.O. Box 4009Chmmissioner of Insurance Ms. Robin Campaniano Mr. Everard B. Stevens 'Helena, MT 59601100 Van Ness Avenue Insurance Commissioner Acting insurance (406) 444-2040San Francisco, CA 94102 P.O. Box 3614 Commissioner(415)557-3245 (San Francisco) Honolulu, HI 96811 State Office Building Nebraska

12(8013)

) 2736-2:333-904551-0.os Angeles) (808) 548-5450 State House, Station 34

Augusta, ME 04333Mr. William H. McCartneyDirector of Insurance

(toil free in California Idaho (207) 289-3101 391 Centennial Mall Southcomplaints), Mr. Anthony Fagiano

Acting Director of Insurance MarylandP.O. Box 94699LinColn, NE 68509

,Colorado 700 West State Street Mr. Edward J. Muhl (402) 471-2201'Mr. John Kezer Boise, ID 83720 Insurance CommissionerCommissioner of insurance (208) 334-2250 50i St. Paul Place Nevada303,West Colfax Avenue 7th Floor South Mr:David A. Gatas5th Floor Illinois Baltimore, MD 21202 Commissioner of Insuran( 3Denver, CO 80204 Mr. John E. Washburn (301) 333-2520 Nye Building(3CP) 668r3201' Diredtor of Insurance

320 West Washington Street Massachusetts201 South Fall Street-Cartmn City, NV 89701

Connecticut 4th Floor Mr. Peter Hiam (702) 885-4270Mr.=Peter W. Gillies Springfield, IL 62767 Commissioner of InsuranceInsurance CoMmlisioner (217) 782-4515 100 Cambridge Street New Hampshire165 Capitol' venue Boston, MA 02202 Mr. Louis E. BergeronState'Offlo'atiilding (617) 727-3333 Iniurance CommissionerRooM 425 169 Manchester StreetHartford; CT 80106 Coword, NH 03301(203) 566 -5275

8,9

(603) zn -2261

63

STATE INSURANCE REGULATORS

:OklahoMa South Dakota Virgin IslandsMr, Kenneth D.Werin Mr. Gerald Grinfei Ms. Mary Jane Cleary Mr Derek M. Hodge

-COMiniesioner histiranbe Commissioner Director of lnsurande COMmissioner of InsuranceDeriarinieritsif Insurance. 'FO:Box.53408 Insurance Building Kongens Garde 18CN325!:-201' Eait 'State Street ,Oklihoma Cltif,-OK 73152 910 East Sioux Avenue SI,Thomas, VI 00801Trentert;'NJ.08625' (405) 521,2828 Pierre, SD 57501 (809)774-2991(609) 292=5363,

Oregon(605) 773 -3563

VirginiaNew MexicoMr.:Vicente B. Jasso

Mr. Theodore R. Kulongoskiinsurance Commissioner

Tennessee-Ms. Elaine A. McReynolds

Mr. Steven T. FosterCommissioner of Insurance

Stiperintendent of Insurance 21 Labor and Insurance Building Commissionerof Insurance '700 Jefferson BuildingPERKBnilding, ROO 428 Salem; OR 97310 1808 West End Aver'ue P.O. Box 1157-P.O. Drawer '1269 (503) 378=4271 14th Floor Richmond, VA 23209Santa Fe,-NIA 87504 - Nashville, TN 37219 (804) 786 -3741(505)'8274500 Pennsylvania

Ms: Constance p,Foster(05) 741-2241

WashingtonNew York Insurance Commissioner Texas Mr. Richard G. Marquardt

-Wt. 'Janie:: P. Corcoran Straiterry Square Mr. Ray Marek Insurance CommissionerSuperintendent of Insurance 13th Floor Manager of Business Practices Insurance Building AQ21160 Weit Broadway Harrisburg, PA 17120 and Enforcement Olyinpla, WA-98504NeW `fork; NY 10013 (717)787-5173 State Board of Insurance (206) 753=7301(212) 802!.0429. 1110 San Jacinto Boulevard

Puerto Pic0 Austiri,X 78701 Weit VirginiaNorth .Carolina Mr: Juan Anteitio"Garcia (512)463,6501 Mr. Fred E. WrightMr. James E.-Long Commissioner of Insurance 1 (800)252 -3439 Insurance Corn miesionerCiksiiiiioner of Insurance Fernandez Juncos Station (toll free in Thies) 2100 yVaihirigton Street; East'Dobbs Building P.O. Box 8330 (claim complair.ts only Charleston, 25305P.O. Bdir 26387 'Santurce, PR 00910

,WV(304)348-3394

-Ralelgt4.NC 27611 (809) 722-8686 Utah(919) 733-7343- Mr. Harold C. Yancey Wisconsin

Rhode Island Commissiener of Insurance Mr. Robert D. HaaseNorth Dakota Mr. Mark A. Pfeiffer P.O. Box 45803 Commissioner of InsuranceMr: Earl R.'Pomeroy Insurance Commissioner Salt Lek° City, UT 84145 P.O. Box 7873Cominissioner of Insurande 100 North Main Street (801) 530-6400 Madison, WI 53707Capitol Building, 5th Floor PrevIdence, RI 02903 (608) 268-0102Bismarck, ND 58505 (401) 277 =2246 Vermdiit(701) 224-2440 Ms. Gretchen Babcock Wyoming

South Carolina Commissioner of Irsurance Mr. Gordon W. TaylorOhio- Mr. John G. Richards V State C;f:e Buildii,g Commissioner of InsuranceMr. George Fabe Chief Insurance Commissioner Montpelier, VT 05602 Herschler BuildingDirector of Insurance 1612 Marion Street (802) 828-3301 122 West 25th Street2100 Stella CourtColumbus, OH 43266

P.O. Box100105,Columbia, SC 29202

Cheyenne, WY 82002(307) 777 -7401

(614) 481-5735 (803) 737-8117

Mail Order

1. Be suspicious of exaggerated product claims or very low prices, and readproduct descriptions very carefullysometimes pictures of products aremisleading.

2. It you have any doubts about the company, check with the U.S. PostalService, your state or local consumer protection agency or Better BusinessBureau before ordering.

3. Look for thelirm's return policy. If it is-not stated, ask before you order. Forexample, doss the company pay charges for shipping and return?

4. Complete the òrderform as directed.,if you leave out information (such asfull address or item details), your order maybe delayed or canceled.

5. Ke6p a complete record of your. order; including the company's name, ad-dress and telephone number, the price of the items ordered, any handlingor other charges, the date you mailed (or telephoned) in thetider, andyour method °of payment.Keep.copies of canceled checks and/orstatements.

6. If you order by mail, your4order should be shipped within 30 days after thecompany receives your complete order, unless another period is agreedupon-when placing the order or stated in an advertisement. If your order isdelayed, a notice of,delay should be sent to you within the promised ship-ping period along with an option to cancel the order.

7. Whenever your order involves a large antunt of money, always check thecompany-and its reputation before but An,

State Utility CommissionsState 'utility .6Orriniiisionsegulate consumer service and

rateSifor;gae,- electricity, and variety Of intrastate Services.These inclUO moving hOsehold goods,Itelephohe services,and in sornistateaWaterand transportation. Interstate ratesfth. theie dkilities_and services are regulated: by the FederalgoVerrireent:Maniuti*'CoMiniisiena handle complaints, andwill sometimes investigations if numerous conipiaintSare received on a liaitiCular. utility matter

AlabaMa,Mi. dames SullivanPresident -

Alabama Public ServieeCOMmission

-P.O. Box 991Mantgoinery;AL-361-3014.5) 26i .520-f1 (800)382-8052(toll free IhAlaska)

Alaska::Ms. Carolyn Guess.Acting ChairmanAlaskaPubfic UtilitiesComn scion420 L Street: ,-Suite 100Anchorage, AK 99501(907) 276 -6222

ArizonaMs. Marcia G. WeeksChairman-Arizona CorporationCOmmisSion1200 West Washington StreetPhoenix; AZ 85007(602) 255 -4143(602) 255-2105 (TDD)

ArkansasRobert E. Johnston, Ph.D.ChairmanArkansaPuhlio ServiceCoMmiasion1000 carder StreetLittle Rock,AR 72202

,(501) 371 -14531(800) 482-1164(toll free in Arkansas)

CaliforniaMr. Sta.iley W. HulettPresidentCalifornia Public UtilitiesCommission505 Van Ness AvenueRoom 5207San Franclsco,CA94102(415; 557-3702.(,415) 557-0798 (TDD)

ColomdoMr. Arnold H. CookChairmanColorado Public UtilitiesCommission.1580 Logan StreetLogan Tower -Office Level 2Delver CO 80203(303) 866-3197

11111.Some states have offices which investigate consumer utility

complaints, represent consumers who file formal complaintswith state utility commissions, investigate utility service wherewarranted, antl'represent the interests of consumers in rateproceedings at state utility commissions. To find out if yourstate ties such an office, check the listing below.

ConnecticutMr. John T. DowneyChairpersonConnecticut Department of:Public Utility Centra-1 Central Park PlazaNew Britain, CT 06051(203) 827-1553,1 (800) 382-4586(toll free in Connecticut)

DelawareMs. Nancy M. NailingChairmanDelaware Public SerViceCommissiow1560 tooth DuPont HighwayDover, DE 19901(302) 736-42471 (800) 282-8574(toil free in Delawara)

District of ColumbiaMs. Patricia M. WorthyChairpersonDistrict of Columbia PublicService Comm- on450 Fifth Street, N.W.Washington, DC 20001(202) 626-5110

FloridaMs. Xatie NicholsChairmanFlorida Public ServiceCommission101 East Gaines StreetTallahassee, FL 32301(904) 488 -24451 (800) 342-3552(toll free in Florida)

GeorciaMr. Robert C. PaffordChairmanGeorgia Public Service,Commission244 Washington Street, S.W.Atlanta, GA 30334(404) 656-45581 (800) 282-5813(toll free in Georgia)"

HawaiiMr. Hideto KanoChairinan -Hawaii Public UtilitiesCommission465 South King,Street, 1st FloorHonolulu, HI 96813(808) 548-3990

IdahoMr. Perry SwisherPresidentIdaho Public UtilitiesCommissioilState HouseBoise, ID 83/20'vos) 334-3912

IllinoisMs. Mary B. BushnellChairmanIllinois Commerce Commission527 East Capitol ManuaP.O. Boi 19280.Springfield, IL 62794(217) 782 -7295(217)182-7434 (TDD)

IndianaMr. Leslie DuvallChairmanIndiana Utility RegulatoryCommission913 State Office BuildingIndianapolis, 114'1E204(317) 232 -2701

IowaMr. Andrew VarleyChairmanIowa State Utilities Board_State CapitolDes Moines, IA 50319(515) 281-5979

KansasMr. Keith R. HenleyChairman .

Kansas State CorporationCommissionState Oftfce BuildingTopeka, KS 66612(913) 298 -3324

KentuckyMr. Richard D. Heman, Jr.ChairmanKentucky Public ServiceCommission730 Schenkel LaneP.O. Box 615Frankfort, KY 40602(502) 564-7071

LouisianaMr. John F. SahwegmannChairmanLouisiana Publia ServiceCommissionOne American PlaceSuite 1630Baton Rouge, LA 70825(504) 838-52501 (800)228-9388(toll free in Louisiana)

71

MaineChairmanMaine Public UtilitiesCommissionState House Station 18Augusta, ME 04333(207) 289 -3831

MarFlandMr.. Frank 0. HeintzChairmanMaryland Public ServiceCommission231 Last Baltimore StreetBaltimore, MD,21202(301) 333 -6000'1 (800) 492 -0474(toll free in Maryland)1 (800) 345-6934(toll free TDD in Maryland)

MassachusettsMr. Paul F. LevyChairmanMassachusetts Departmentof Public Utilities100 Cambridge StreetBoston, MA 02202(617) 727-3500

MichiganMr. William E. LongChairpersonMichigan Public ServiceCommission6545 Mercantile WayP.O. Box 30221Lansing, MI 48909(517)334-6445/ (800)292-9555(toll free in Michigan)1 (800) 443-8926(toll free TDD in Michigan)

MinnesotaMs. Barbara BeerhalterChairMinnesota Public UtilitiesCommission780 American Center Building160 East Kellogg BoulevardSt. Paul, MN 55101(612) 296-71241 (800) 652-9747(toll free in Minnesota)(612) 297-1200 (TDD)

65

4

STATE UTILITY- COMMISSIONS',

,Mlistasip01.'Pvit Nielsen CochranChalrianMiiiiiSIPP) Public ServiceCoMmisskinROYBoii1174.

MS 39215(601) 961-5400

MissouriMr. William D: SteinmeierChairman'Missouri_ Public Service'CoMmisSiOnP.O.,Box 360JefferemiCity, MO 65102(314)751,3234'1. (800) 192-4211(toll free in Missouri)

MontanaMr Clyde JarvisChairmanMontana Public ServiceComMission2701 Prospect AvenueHelena,- MT 59e320(406)444 -6150

NebraskaMr. Eric Rasma6iin"Chairman-Nebraska Public ServicetomMission301 Centennial Mall SouthP.C. Box 94927Lincoln NE 68509(402) 47 r -3101

NevadaMr. Scott M. CraigieChairmanNevadi Public Service,Commission505 East Kind StreetCarson City, NV 89710(702) 885-4180

New HanipshireMr. Vincent J. lacopinoChairmanNeu Hampshire Public UtilitiesCommission8 Old SunCOok RoadBuilding No.1Concord; 4H 03301(603) 271-24311 (800852-3793(toll free in New Hampshire)

Weer jwileyMrZBarbara A. CurranPresident,New_Jeriey Board ofkPubic Utilities',Two Gateway CenterNewark, NJ 07102

.(201) 648_720261.(000) 624=0241,(toll free In New Jersey)

66

NeW MexicoMr. Joseph E. Samora, Jr.ChairmanNew Mexico Public ServiceCommissidnP.0.13ox 2205-Saida Fe, NM 87504(505) 8277..6940

New yorkMr.-PelerA: BradfordChairmanWSW York Public ServiceCommission3 Empire State PlazaAlbany, NY12223(518) 474-70801 (800) 342-3377 (toll free in-New .YorkcamPlaints)1(800) 342=3955 (toll free inNew.York=.ernergency servicecutoff 7:30 arii.,7:30 p.m.Monday-Friday).

North CarolinaMr. Robert a WellsChairman.North Carolina UtilitiesCommissionP.O. Box 29510Raleigh', NC 27626(919) 733 -4249

-North DakotaMr. Dale V. SandstromPresidentNorth Dakota Public ServiceCommissionState Capitol BuildingSisnlaick, ND 58505(701) 224-24001 (800) 932 -2400(toll free in North Dakota)

OhioMr. Thomas V. ChemaChairmanOhio Public UtilitiesCommission180 East Broad StreetColumbus, OH 43215(614)466-3016(614) 466-8180 (TDD)

Oklahoma .

Mr. James a-TownsendChafrinanOklahoma CorporationCommissionJim Thorpe Office BuildingOklahoma CI% 'OK 73105(405) 521=-2284

OregonMr. Charles DavisChairmanOregon Public UtilityComMission3130 Labor and IndustriesBlindingSalim, OR 97310(5_99) 378 -66661 (800)522-2404(toll'free in Oregon)

PennsylvaniaMr. William ShaneChairMan:PennsylVania Public UtilityCommissionP.O. Bdx 3265Harrisburg; PA 17120(717) 783 -1740

Puerto RicoMr:Angel M. AlmodovarChairmanPuerto Rico,Public ServiceCommiSeionCall Box CPHato Rey, PR 00919(809) 751=5050'

-niiode IslandMr:Edward F.-Burke

.ChairManRhode Island Pablic UfilitiOsCommisSion100 Orange StreetProvidence, RI 02903-(401) 27=3500

South CarolinaMr:Cecil SowersChairmanSouth Carolina Public ServiceComMitsionP.O. Drawer11649-Colunibia, SC 29211(803) 737=5100

SciutliDakotaMc Dennis EisnachChairmanSouth Dakota Public Utilities500,East CiPitol AvenuePierre, SD 57501(6051773-3201

TennesseeMr. Frank D. CochranChairmanTennessee PubliC ServicoCommissi..460 James kobertson ParkwayNashville, TN 37219(615) 741-29041 (800) 342-8359(toll free in Tennessee)

TexasMr. Dennis ThomasChairmanTexas Public UtilityCommission7800 Shoal.Creek BoulevardSuite 400NAbstln, TX 78757(512) 458 -0100

UtahMr. Brim T. StewartChairmanUtah Public ServiceCommission160 Eait 300 SouthSalt LACCIty, UT 84111(801) 530-6716

72

Vermont'Ms. V. Louise V. McCarrenChairmanVermont Public Service Board120 State StreetState Office BuildingMontpelier, VT 05602(802) 828-23191(800)622 -4496622-4496(toil free in VerMont)

Virgin IslandsMr. Alphonse AdamsChairman'Virgin Islands PubliC ServiCesCommiisionCharlotte AmalieP.O. Box 40St. Thomas, .V100801(809) 776 -1291

VirginiaMs. Elizabeth B. LacyChairmanVirginia State Corporation

-CommissionRO. Bex 1197Richmond, VA 23209(804) 786 -3608

WashingtonMs. Sharon NelsonChairmanWashington Utilities andTransportation Commission1300 Evergreen Park Dr. SouthOlympia, WA 98504(206) 753-64231 (800 562-6150(toll free in Washington)

West VirginiaMr. Michael D. GreerChairmanWest Virginia Public ServiceCommissionP.C. Box 812Charleston, W_ V 25323(304) 340-0371 (800) 144-5113(toll free In West Virginia)

WisconsinMr. Charles H. ThompsonChairmanWisconsin Public ServiceCommission4802 Sheboygan AvenueP.O. Box 7854Madison, WI 53707(608) 266-2001

WyomingMr. John R. SmythChairmanWyoming Public ServiceCommission122 West 25thCheyenne, WV 82002(307)777-7427

(;)

State Vocational and Rehabilitation AgenciesState vocational and agencies are responsible Placement. Orientation and mobility services for the sight

foi:ceerdinatirig and providing employment and job Werral impaired as well as speech and hearing therapy for theservices for eligible handicapped individuals.' I ncluded ittpong hearing impaired are also available.tilese,services are counseling, evaluation, training, ancriab

Alabama,tvis:LamondH:LucasDitegtorRehabilitation and Crippled ChildrenServiceP.O: Bok 11586MOritgomery, AL 36111,(205)281:-8780

Alaika'Mr.--Michael C. MorganDirector 4.

DiviSion of VoCational RehabilitationYok F, M.S. 0581Juritiati,--AK 99811(937) 465 -2814

.AMerkanSameaMr. John-S. 3atiks:DtreCtor -Vocational RehabilitationDepartment of Manpower ResourcesArneriterf Samoa GovernmentPO: Box- 3492

-pago Pogo, AQ 96799(011) (684) 633 =4803

AriionaMr..James B. GriffithAdminisiratoiR Shabilitation Service,; Administration1300 West Washingter StreetPhoenix, AZ 85007(602) 255-3332

ArkansasMr.- Russell BaxterCommissionerRehabilitation Services DivisionDepartment of Human ServicesP.O. Box 3781Little Rock, AR 72203(501371-2571

Mr. James C. HudsonConfini.SaionerDivision of Services for the Blind

, Department of Human Services'P.O. Box 3237Little Rock, AR 72203(501) 371-2587

CaliforniaCecilio Fontanoza, Ph.DDirectorDepartment of Rehabilitation-830 K Street MallSacramento, CA 9581419161445,3371

ColoradoMark E. Litvin,"Ph.D.Bureau ChiefBureau of Rehabilitation and WorkProgramsDepartment of, Social Seryices1575-She.rman"StreetDenver, CO 80203(303)2947.2803

tr.!,

ti

ConnecticutThomas Connors, Ph.D.Bureab_ChiefClient ServicesState Department of EducationDiviiiOn of Rehabilitation Services600 Asylum AvenueHartforkCT 06105(203) 566g153

Mr. William Patton, ACSWbirectorBoard of Education and Servicesfor the Blind170 Ridge RoadWethersfield, Cr 06109(203) 566 -5800

DelawareMr. Tony SokolowskiDirector.Division of.Vocatioital RehabilitationDelaware Elwyn Institutesdth Floor321-East 11th StreetWilmington, DE 19861(302) 571-2851

Mr. Robert SnyderDirectorDivision for the Visually ImpairedDepartment of Health and Social Services305 West 8th StreetWilmington, DE 1980.(302) 571-3570

District of Columbia-Ms. Katherine Wi "iamsActing AdministratorD.C. Rehabilitation ServicesAdministrationDepartment of Human Services605 G Street N.W., Room 1111Washington, DC 20001(202) 727 -3227(202) 727-3981 (TDD)

FloridaCalvin Melton, Ph.D.DirectorDivision of Vocational RehabilitationDepartment of Labor andEmploymeni8ecurity1709"A" Mahan DriveTallahassee, FL 32399(904) 488-6210

Mr. Donald H. Wedewerrector

Division of Blind ServicesDepartment of Education2540 Executive Center CircleDouglas BuildingTallahassee, FL 32399(904) 488-1330

GeorgiaMr. Thomas R. GainesDirectorDivision of Rehabilitation ServicesDepartment of Human Services878 Peachtree Street, N.E.Room 706Atlanta, GA 30309

.1AtIA% OnA 00.711wry.- snot v

GuamMs. Rosa SalesDirectorDepartment of Vocational RehabilitationGovernment of GuamP.O. Box 2113Agana, GU 96910(011) (671) 646-9468

HawaiiMi. Toshio NishiokaAdministratorDivision of Vocational Rehabilitation andServices fo: the BlindDepartnient of Social ServicesP.O. Box 339Honolulu, HI 96809(808) 548-4769

IdahoMr. George PelletierAdministratorDivision of Vocational RaimbilitationLen B. Jo :dan BuildingRoom 150650 West State,3oise, ID 83720(208/334-3390

Mr. Howard H. Barton, Jr.AdministratorIdaho Commission for the Blind341 West WashingtonBoise, ID 83702(208) 334-3220

IllinoisMs. Susan S. SuterDirectorIllinois Department of RehabilitationServices623 East Adams StreetSpringfield, IL 62705(217).785-0218

IndianaMs. Jean MorrittCommissionerIndiana Department of Human Services251 North Illinois StreetP.O. Box 7083Indianapolis, IN 46207(317) 232-6500

STATE VOCATIONAL AND REHABILITATION 'AGENCIES

--IowaMr Jerry',L;StarkweatherAdministrator-Divisicirfof Vocational Rehabilitation.ServicesDepartment of Education510 Saari 2th StreetDes Moines, IA 50319(515) 281-4311

Mr;11::Creig SlaytonAdministratorComb-desk:in for the Blind524 4th StreetDes Moines, IA 50309(515) 281-7999

Xii164S/Ms, Jokn B. Watson-Comthisaioner Rehabilitation ServicesDepartment of Social and RehabilitationService's2700 West 6thBiddle20 MeerTaPilak.KS 66606(913) 29ti73911

KentuckyMr. Den FightmasterAssistant Superintendent of RehabilitationBureau of Rehabilitative ServicesDepertinent of EducationCapital Plaza Office Tower9th Flock

-Frankfort, KY 406011 (800)372..4172(toll free in Kentucky)

Mr. Charles W. McDowellDirectorDepartment for the BlindEducation and Humanities Cabinet427 Versailles RoadFrankfort, KY 40301(502) 564 -4754

LouisianaMs. MaiNelsonDirector

-Division of Vocational RehabilitationDepartment of Health and HumanResourcesP.O. Box 94371Baton Rouge, LA 708041504) 342-2285

Mr..Jerry SwearingenDirectorDivision of Blind ServicesOffice of Human DevelopmentDepartment of Health and HumanResources1755 Florida StreetBaton Rouge, LA 71802(504) 342 -5284

MaineMr. Robert B. McKeagneyDirectorBureau of Rehabilitation ServicesDepartment of Human Services32 Winthrop StreetAiigusta, ME,04330(207) 269 -2266

68

'Mariana islands>Mr.,Manny VIlligomezChiefVobational Rehabilitation DivisionCompcid.vealth'of Northern Mariana IslandSelfish, Mariana Island 96950

-(011) (670) 234 -6538

MarylandMr. Richard A. BattertonAssistant State SuperintendentDiv1.4ion of Vocational RehabilitationState Qeriartnient of Education200 West Baltimore StreetBaltimore, MD 21201(301) 333=-2294

MassachuiettsMr. Charles CrawfordCcamissionerCOminiesial for the Blind110 Tremont Street, 6th'Floor

MA 112108(617) 727-55501(800) 392=6556(toll free in Massachusetts)

Mr."Elmer C. BartelsCommissionerRehabilitation Commission11th Floor Statler Office Building20 Park PlazaBoston, MA 02116(617) 727-2172

.1617) 727-2170 (TDD)

Michigan-Ivan Cotman, Ed.B.Associate SuperintendentBureau of Rehabilitationand Disability DetenbinationDepartment of EducationP.O. Box 30010Lansing, MI 48909(517) 373-3390

Mr. Philip E. PetersonDirectorCommission for the BlindDepartment of Labor309 North Washington SquareLansing, MI 48909(517) 373-2062

Mr. Peter GriswoldState DirectorMichigan RehabilitationServicesDepartment of EducationP.O. Box 30010Lansing, MI 48909(517) 373-3391(517),373-3980 (TDD)

Mr. Charles JonesState DirectorDisability b:terminationServiceDepartment of EducaticnP.O. Box 30011Lansing, MI 48909(517) 373-7830

74

MintieSOtaWilliam Niederloh

Assistant CommissionerDivision ofRehabilitation ServicesDepartment ofJobs and Training390 .North Robert Street5th FloorSt. Paul, MN 55101(612) 296-1822(812) 296-5622 (TDD)

Mr. Rick HokansonDirectorServices for the Blind1745 University Avenue WestSt. Paul, MN 55104(612) 642-0500(612) 642-0506 (TDD)

MississippiJ. Elton Moore, Ph.D.DirectorVocational Rehabilitation for the BlindP.O. Bok4872Jackson, MS 39216(601) 354=6411

Mr. Morris SelbyDirectorVocational Rehabilitation DivisionDepartment of Rehabilitation ServicesP.O. Box 1698Jackson, MS 39215(601) 354-6825

MissouriMr. Don L. Gann, Ed.Assistant Commissionerbivision of Vocational RehabilitationState Department of Education2401 East McCartyJefferson City,,M0 65101(314)761-3251 (voice/TDD)

Mr. David S. VogelDeputy Direct&Bureau for the BlindDivision of Family Services619 East CapitolJefferson City, MO 65101(314) 751-4.49

MontanaMs. Margaret A. BullockAdministratorDepartment of Social and RehabilitationServicesRehabilitative and VisualServices DivisionP.O. Box 4210Helena, MT 59604.(466) 444 -2590 (voice/TDD)

NebraskaJason D. Andrew, Ph.D.Associate CommissionerDivision of Rehabilitation ServicesState Department of Education-3d1 South Centennial Mall6ti/ FloorLincoln, NE 68509(402) 471-2961(402) 471-3659 (TDD)

STATE VOCATIONAL AND REHABILITATION AGENCIES

-Janies S:-Nyman, Ph.D.:Director'Set' Vices fcif the Visually Impaired

f Department of Public Institutions4600ValleYROad

58510-(402) 471,2691

Nevada'Mr. Delbert E:-ProstAdmiklatiatof.F3 habilitatienDivislOri-DePartnient of Human ServicesKinkead Betiding, 5th Floor505 East King Street,CarienCityNy 89710(VA as.55140 _

(702)TTY -4722

NeW,Hampshlre-Mr. Bruce A.-Aichambault

, Chief.\;DiVialon of Vocational Rehabilitation:State, Department of Education78 Regional DriveColicord, NI-1033011603y271-3800Isos) 271-3471.(TDD)

New Jersey'Ms. Ronne Farrar KrajczarExecutive Director'Commission for the Blind and Visually-ImPaired1100 Raymond BoulevardNewark, NJ 07102(201)648-2324

Mr. George R: ChizmadiaDirectorDivision of Vocational RehabilitationServicesLabor and Industry Building Room 1005John Fitch Plaza-Trenton, NJ 08625(609) 292-5987(609) 292-2919 (TDD)

New MexicoMr. Ross SweatDirectir-Division of Voâtional RehabilitationDepartment of Education604 West San Mateo,Santa Fe, NM 8750:7,(505) 827-3500(505)127 -35i0 crpo)

'New YorkMr. Richard M. SwitzerDeputy Commissioner for VocationalRehabilitationNeW York State Education Department-Officeof Vocational RehabilitationOne Commerce PlazaRooM 1907Albany,'N 12234(518) 474-2714.(518) 474-1729 (TDD)1(800) 222-JOBS(employment hotline)

Mr. Jack L. Ryan, Jr.DirectorState Department of Social ServicesCoMMission for the Blind and VisuallyHandidePtied10 EyOk OfficiBuilding40 North Pearl Street,Albany, NY-12243.(518) 473-1801'

North-CarolineMr. Clatide A. MyerDirectorDivision of Vocational RehabilitationServicesDepartment of Human ResourcesState OfficeP.O. Box 26053ReleigkNC 27611(919) 7334364-(919)733=5920.(TDD)

Mr. Herman 0. GruberDirector-Division of Serviceeior the BlindDepartment of Human Resources309 AShe Avenue-Raleigh, NC 27606(919) 733 -9822

North DakotaMr. James 0. FineDivision DirectorDivision of Vocational RehabilitationDepartment of Human ServicesStateCapitol BuildingBismarck ND 58505(701) 224-2907(701) 224-2699 (TDD)

OhioMi. Robert L. RabeAdministratorRehabilitation Services Commission4656 Heaton RoadColumbus, OH 43229(614) 438.4210 (voice/TDD)

OklahoinaMr. Jerry DunlapAssIstant DirectorOklahoma Department of Human ServicesDivision of Rehabilitation ServicesP.O. Sox 25352Oklatioma City, OK 73125(405) 4244311, ext. 2840(405) 424 -2794 (TDD)

OregonMr. Charles YoungAdministratorCommission for the Blind535 S.E;12thAyenuePortland, OR 6,t214(503) 238-8386

Mr. Joil SouthwellAdminiStratorDivision of Vocational RehabilitationDepartment of Human Resources2045(Silverton Road Northeal;datem,OR 97310(503) 378-3850 (voicc/TDD)

75

PennsylvaniaMr. Joseph A. SnyderExecutive Director,Office of Vocatiiinal RehabilitationLabor and Industry Building7th and Forther StreetsHarrisburg, PA 17120'(717) 787=5244(717) 787-4752 (TDD)

CommissionerBureau of Blindness and Visual ServicesDepartment of Public WelfareP.O. Box 26751-111.de:wry, PA,17105(717) 767-617C

Puerto Rico-Mr. Angel L. JimerezAslisiant Secretary for VocationalRehabilitationDepartment of Social ServicesP.O. pox 1118, Building 10Hato FleY,-PR 00919"(809) 725-1792(809) 763-5237 (TDD)

Rhode IslandMs. Sherry J:CampanelliAdministratorVocational Rehabilitation ServicesDepartment of Human Serv,ses40 Fountain StreetPmvidence, RI 02903(401) 421 -7005(401) 421-7016 (TDD)

Mr. John D. BamfordAdministratorRhode Island Services for the Blind andVisually *airedDepartment of Social and RehabilitationServices46 Aborn StreetProvidence, RI 02903(401) 277-2300(401) 277-3010 (TDD)

South CarolinaMr. Williefn,K: JamesCommissionerCommission for the Blind1430 Confederate AvenueColumbia, SC 29201(803) 734-7522

Mr. Joseph S. DusenburyCommissionerVocational Rehabilitation Dep.,:tment1410 Boston AvenueP.O. Box 15West Co;umbla, SC 29171(803) 734-4300(803) 734-4113 (TDD)

South DakotaMr. John E. MadiganSecretaryDepartment of Vocational RehabilitationTM East Illinois StreetF.erre, SD 57501(603) 773 -3195(605) 773-4544 (TDD)

STATE -VOCATIONAL AND REHABILITATION AGENCIES. -'Tennessee,,Ms: Patsy MathewsAssistant commissioner RehabiliuitionServicesDepanment of Human ServicesCitizens Plaia Building15th Floor400 Deaderick Street-NashvilleJN 37219(615)741 -2019(615) 741,4645 (TDD)

TexasMr. Vernon M. ArrellCommissionertea?' Regbilitatien Commission118 &tit Riverside DriveAustin, tX 78704(512)445-8100

Mr: Pit A. Wesibro9kExicUtive DirectorTeiaSCOmmiesion for the Blind

- P.O. Box 12866 Capitol StationAustin, TX 78711(512) 459 -2500

UtahJudy Ann Buffmire, Ph.b.DirectorDivision of Rehabilitation ServicesState Office of Education250 East Fifth SouthSalt Lake City, UT 84111(801) 533-5991 (voicefTDD)

Mr. J. Wayne NobelAdminiStratorServices for tip Visually HandicappedState Office of Education.

-309_ Ede"( First SouthSilt Like City, UT 84111(801) 533-9393

VermontMr. Richard C. DouglasDirector

"Vociational Rehabilitation DivisionOsgood BuildingWaterbury Complex10,E South Main StreetWaterbury, VT 05676(802) 241 -2189 (voice/TDD)

Mr. David MentastiDirectorDivision for the Blind and Visually ImpairedOsgood BuildingWaterbury' Complex103 South Main StreetWaterbury, VT 05676(802) 241-2211

Teleshopping

If you are thinking of making purchases through a television shopping pro-gram, first check:

1. The cost of the same item id by other sources, including local stores,catalogs, etc.

2. Hoy/ long it will take for you to receive the item after you've placed yourorder.

3. The company's refund and cancellation policy.4. Who.pays shipping charges for returned merchandise, the company's

policy for damaged or lost merchandise, and who pays for shippingInsurance.

5. Whether the 'company'reset, is the right to substitute comparable goods.6. If a warranty or guarantee is'available.

Remember to keep a record of your order and the method and amount ofpayment, including any taxes, shipping and handling costs.

70 76

Virgin IslandsMs. Sedonie HalbertDirectorDivision of Handicapped ServicesDepartment of Human ServicesBarbel_ plaza SouthSt. Thomas, VI 00801(809) 774-0930

VirginiaMr. Altamont Dickerson, Jr.Commissioner

-Department of Rehabilitative Services4901 Fit2hugh AvenueP.O. Box 11045Richmond, VA 23230(804) 257-0316(804) 257-0315 (TDD)

Mr. John A. McCannCommissionerDepartment for the Visually Handicapped397 Azalea AvenueRichmond, VA 23227(804) 264-3140 (voiceITDD)

WashingtonMs. Sharon Stewart JohnsonDirectorDivielon of Vocational RehabilitationDepartment of Social and Health ServicesOB 21-COlympia,".WA 98504(206) 753-0293(206) 753-5473 (TDD)

-

Mr. Paul Dziedzic[VectorDepartment of Services for the Blind521 East LegionOlympia, WA 98501(206) 586-1224(206)721-4056 (TDD)

West VirginiaMr. Earl W. IplbffeDirectorDivision of Rehabilitation ServicesState Board of RehabilitationState CapitolCherieston, WV 25305(304) 766-4600(304) 766-4969 (TDD)

Wisconsin-Judy R..Norman-Nunnery, Ph.D.AdministratorDivision of Vocational RehabilitaonDepartment of Health and Social Services1 West Wilson, 8th FloorMiadlion, WI 53702(608) 266-5466(608) 266-9599 (TDD)

WyomingMr. Robert NantkesActing AdministratorDivision of Vocational RehabilitationDepartment of Health and Social Services326 Hathaway BuildingCheyenne, W.'82002(307) 777 -7385(307) 777 -7389 (TDD)

L'-

State Weights and Measures Offices... .

'State" weights and' MeeSufes, offices 'enfatce -laWs andregUlationt to eniartilhit -OOMMercial weight and measuretransections.are,Unifortn.and ad-curate. These offices checkthe weights .Pac4:40, ,prOducts' and the accuracy ofWeighing and: measuring.f.deViCeS, 'Such as supsmiarket

.1.=scales, gasoline pumps, taxicab meters, and rental carodometers.

Contact the state weights arid measures office if,you believeyou hive purchased a short-weight Package- or think aweighing meter or measuring device is inaccurate.

Alabama' - -ConnecticutMEDoiald E: Stagg,Director;Weld' hte and Measures DivisionAlabama Departmentof:Agriculture

3336'Montgomery, AL36193(45)'261-2613

AlaskaAve&D.,Thompson

Chief *Peon*Weights and MeasuresDepartment of Commerce andEdonoinic DeveloprnentP.O. Box 111686Anchorage, AK" 99511(907) 345 -7750

Arizona,Mr. Raymond HelmickChiefWeights,and Measures DivisionDepartment of Adthinistratidn3029 West Indian School RoadRhoenli,AZ 85017602) 255 -5211

ArkansasMr. Sam F. HindsmanDirectorArkansas Bureau of StandardsDepartment of Ceminerce4608 West 61st StreetLittle Rock, AR 72209(501) 371-1736

CaliforniaMr. Darrell A. GuenslerAssistant DirectorDivision ofMeasurement StandardsDepartment ofFood and Agriculture8500 Fruitridge RoadSacramento, CA 95826(916)366-5119

-Ccbrado-Mr. David WallaceChiefMeasurements StandardsSectionDepartment of Agriculture

'3125 WyandotDenver, CO 80211(3031866 -2845

Mr. Allan M: NelsonChiefWeights and Measures DivisionDepartment ofConsumer ProtectionState Office Bui'lingRoom G -17165 Capitol Avenue.'Hertford, CT 06106(203) 566=5230

Delaware-Mr. Eugene KeeleySupervisorOffice of Weightsand MeasuresDepartment of Agriculture2320 South DuPont HighwayDover, DE 19'001(302) 736 -4811

DistrictO1COltimbia.Mr. Earl E. MaxwellChiefWeights and Measures BranchDepartMent of Consumer andRegulatory Affairs1110 U Street, S. E.Washington, DC 20020(202) 767-7923

FloridaMr. Wayne BallChiefBureau of Weightsand MeasuresDepartment of Agriculture andConsumer Services3125 Conner BoulevardLab complexTallahassee, FL 32399(904) 488-9140

GeorgiaMr. Martin CoileDirectorDivision of Weightsand MeasuresGeorgia Department ofAgricultureAtlanta Farmers MarketForest Pa*, GA 30050(404) 363-7611

HaiffallMr. George E MattimoeAdministratorMeasurementDepartment of Agriculture725 Iklo Street1-1(niolulu, HI 96813(808) 548-7152

IdahoMr. Dale HurdChiefBureau of Weights.and MeasuresDepartment of Agriculture2216 Kellogg Lane.Boise, ID33702(208) 334 -2345

IllinoltMr, Sidney A. ColbrookManagerWeights andMeasures ProgramDepartment of Agriculture801 East Fangamon AvenueSpringfield; IL 62706(217) 782-41817

IndianaMr. Robert W. WalkerDirectorWeights and MeasuresState Board of Health1330 Weit Michigan StreetIndianapolis, IN 46206(517) 633-0350

IowaMr. James O'ConnorSupervisorWeights and Measures DivisionDepartment of Agriculture andLand StewardshipHenry Wallace BuildingDes Moines, IA 50319(515) 281-5716

KansasMr. Archie HurstActing State SealerWeights and Measures DivisionKansas State Board ofAgriculture2016 South'West 37th StreetTopeka, KS 66611(913) 267-4641

KentuckyCharles L. PrebbleDirectorDivision ci Weightsand MeasuresDepartment of Agriculture106 West Second StreetFrankfort, KY 40601(502) 564-4870

77

LiuisianaMr, Ronald HarrellDirector,LouisianeWeightsand Measure&Department of AgricultureP.O. Box 44456, Capitol StationBaton Rouge, LA 70804(504) 925-3780

MaineMr. Clayton F. DavisDirectorAgriculture Inspections DivisionState Office BuildingStation 28Augusta, ME 04333(207) 28 °f 3841

MarylanuMr. Richard L. Thompson:ThiefWeights and Measures SectionDepartment of Agriculture50 Harry S. Truman ParkwayAnnapolis, MD 21401'(301) 841-5790

MassachusettsMr. Charles H. CarrollAssistant Director of StandardsMassachus,:as Divisionof StandardsOne Ashburton PlaceMcCorthick BuildingBoston, MA 02108(617) 727-3480

MichiganMr. Edward HeffronChiefFood DivisionDepartment of AgricultureOttawa Building North4th FloorP.O. Box 30017Lansing, MI 48909(517) 373-1060

MinnesotaMr. Edward SkluzacekDirectorDivision of Weightsand MeaSuresDepartment of Public Service2277 Highway 36St. Paul, MN 55113(612) 341-7200

71

'64Ark WEIGHTS AND MEASURES OFFICES

itisistira New.MextcoMr.Wi IOW?. Eldridge

:Director--Weighteaed MeasdresDivisienMississippi DePertMentof'Agrioniture. .

180tWaitterSillers BuildingP.11: Br*.1609J eckion;-:MS 39215'(691) 359 -3670-

- MissouriMr.,,Leater" BarrowsDirectorWeights aed Measures DivisionDep,artment o_ f AgricultureP.O. BOX 630Jefferson-City, MO 65102'(314)751-4278

MpntanitMr.,SteVentl: MoldyBureau`chiefBureau of Weightsand Measures'Department of CommerCe1424 9th AvenueHelena; M7 59620(406) 444-3164'

Mr:Fred A. perkDirector,Division of- Standards and-COnsumer ServicesDepartnient of AgricultureP.O. Box 3170Les CruCei, NM 88003(505) 646-.1616

New "forkMr. John J: Bartfai

-DirectorBureau of Weightsand MeasuresDepartment of AgridultUreBUilding,741220 Washington AvenueAlbany, NV 12235(518) 457,3452

North CarolinaMr.-N. David,SmithDirectorCoi'lilimer Standards DivisionDepartment otAgridUltureP.O. Box 26056Raleigh, NC 27611(919) 733 -3313

PennsylvaniaMr. Fred A. ThomasDirectorBUreau of Weightsand Measures,Department of Agricuslture2301 North Cameron StreetHarrisburg, PA 17110(717)787-6772

Puerto Rico-Me. !bone KwilanAssistant SecretaryBureau of Enforcement-Department ofConsumer" AffairsP.O: Box 41059Minillas StationSantruCe, PR 00940(809) 726 -7585

Rhode islandMr. Alines T. Allen'Chief AdministratorDivision ofProfessional RegulationsDepartnient of Labor220 ElmWood AvenueProvidence, RI 02907(401) 457-1860,

VermontMr. Trafford F. BrinkDirectorDivision of Weights andMeasures and RetailInspectionDepartment of Agriculture116 State StreetMontpelier, VT 05602(802) 828-2436

Virgin IslandsMr. Louis PennActing DirectorConsumer Services DivisionGolden Rock Shopping CenterChristianstedSt. Croix, VI 00820(809) 774-3130

VirginiaMr. James F. LylesChiefWeights and MeasuresDepartment of Agriculture andConsumer ServicesP.O. Box 1163'Richmond, VA 23209(804) 786-2476

'NebraskaMr. Steven A. MaloneDirEictorDivision of Weightsand MeasuresDepartment of Agriculture301 Centennial Mall South4th FloorP0. Box 94757,Uncoln,'NE 68509(402)471-4292

NevadaMr. Knute D. PenningtonSupervisorWeights and MeasuresDepartment of AgricultureP.O. Box 11100Reno, NV 89510(702) 789-0166

NeW HampshireMr. Roy HowardDirectorBureau of Weightsand MeasuresDepartment of AgricultureCall Box 2042Concord Center10 Ferry StreetConcord, NH 03301(603) 271-3700

New JerseyMr. Thomas W. KellyState SuPeittendentState Office of- Weightsand Measures187 West Hanover Street,,Trenton, NJ 08625s(609) 292-4615

'North Dakota-Mr. Brubb NiebergallDirector .

Departinent of Weightssand MeasuresState CapitolBismarck, ND 58505(701)224 -2400

OhioMr. Bruce LitzenbergChiefDivision of Weightsand MeasuresDepartment of Agriculture8995 East Main StreetReynoldsburg, OH 43068(614)666-6361

OklahomaMr. 0. Ray ElliottDirectorMarketing Industry DivisionOklahoma Departmentof Agriculture .

2800 North Lincoln BoulevardOklahoma City, OK 73105(405) 521-3864, ext. 301

OregonMr. Kendrick J. SimileAdMinistratorWeights and Measures DivisionDepartment of Agriculture635 Capitol Street, N. E.Salem, OR 97310(503) 378-3792

SOuthZathlinaMr. Caro P. FullmerActing DirectorConsumer Services DivisionDepartment of AgricultureP.O. Box 11280Columbia, SC 29211(803)737-2080

South DakotaMr. James MelgaadDirectorDivision of Fire Safetyand Regulation118 West CapitolPierre, SD 57501(605) 773-3697

TennesseeMr. Joe R. GainesDirectorWeights and MeasuresDepartment of AgricultureP.O. Box 40627Melrose StationNashville, TN 37204(615) 360-0160

TexasMr. Ed PriceSupervisorTexas Weights and MeasuresDepartment of AgricultureP.O: Box 12847Austin, TX 78711(512) 463-7610

UtahMr. Robert SmootActing DirectorDivision of Weightsand MeasuresState Department of Agriculture350 North Redwood RoadSalt Lake City, UT 84116

WashingtonMr. Stuart DelaneyChiefSection of Weightsand MeasuresDepartment of Agriculture406 %:ieneral AdministrationBuildingOlympia, WA 98504(206) 753-5042

West VirginiaMr. James P. RardinDirectorDivision of Weightsand MeasuresDepanment of Labor570 West MacCorkie AvenueSt. Albans, WV 25177(304) 727-5781

WisconsinMs. Jane JansenActing SupervisorBureau of Weightsand MeasuresWisconsin Department ofAgriculture Trade andConsumer Protection801 West Badger RoadP.O. Box 8911Madison, WI 53708(608) 266-7241

WyomingMr. William W. HoveyManagerConsumer/Compliance DivisionDepartment of Agriculture2219 Carey AvenueCheyenne, WY 82002(307) 777-6591

(801) 533-5459

78

Military Commissary and Exchange ContactsPatrons of rnilitary.coMmissary and exchange facilities in

need ofassistancatheuld first contact the facility. managerWhew the,purchase made. If the Problem cannotberesolved-d this level, regional -headquarters should be

contacted. The last level of assistance is the U.S. Herd-quarters for commissaries or exchanges. Listed below areaddresses of military commissary and exchange services.

Air Force!Commissary ServiceRegional HeadquartersHQ-AFCOMS'-SOutheaet Region,Det 11, AFCOMS/FCCharleitodAFB, SC 29404(803) 554 -3184

HO AFCOMSSouth Central Reg.,nList 5 AFCOMS/FCLackland AFB, TX 78236(512) 671-2981

'HQ AFCOMSNortheast RegionDet 12 AFCOMS/FCLangley AFB, VA 23555(804) 766-1371,

HQ AFCOMSSouthwest RegionDet 17 AFCOMS/FCLuke AFB, AZ 85309(602) 848-8900

HQ AFCOMSDelta-Gulf RegionDet 8 AFCOMSMaxwell AFB, AL 36112(205) 293-6209

HQ AFCOMSNorthwest RegionDet 14 AFCOMS/FCMc Chord AFB, WA 98438(206) 984-3941

HO AFCOMSCalifornia RegionDe16 AFCOMS/FCNcrton AFB, CA 92409(714) 382-4671

HQ AFCOMSNorth Central RegionDet 20 AFCOMS/FCOffutt AFB, NE 68113(402) 294-4815

U.S. HeadquartersHQ AFCOMSDirectorate of Operations

AFB, TX 78241(512) 925 -7344

,ArmyCommissary.ServiceReglonal,HeadquartersDirector, USATSASoutheast Commissary RegionAttn: DALO:IAL-ZFort Lee, VA 23801(804) 734-4666

Commander, IJSATSAWestern Comniissary RegionAttn: DALO-TAW-ZFort Lewis, WA 98433(206) 967-3364

Director, USATSANortheast Commissary RegionAttn: DALO-TAN-ZFort Meade, MD 20755(301) 677-4932

Director, USATSAMidwest Commissary RegionAttn: DALO:IAM-ZFort Sam Houston, TX 78234(512) 221-5684

U.S. HeadquartersU.S. Army TroopSupport AgencyDirectorate of CommissaryOperationsFort Lee,,VA 23801(804) 737-3600

Marine CorpsCommissary ServiceHeadquartersU.S. Marine CorpsDirectorateFacilities and ServicesCommissary OperationsWashington, DC 20380(written inquiries only

NavyCommissary Sep ice

Regional HeadquartersExecutive OfficerNAVRESSOField Support Office2801"C" Street S.W.Auburn, WA 98001(206) 931-7665

Executive OfficerNAVRESSOField Support OfficeBuilding S26 DavisvilleNorth Kingstown, RI 02852(401) 294-9541

Exe utive OfficerNAVRESSOField Support OfficeJacksonville Naval Air StationP.O. Box 42Jacksonville, FL 32212(904) 777-7217

Executive OfficerNAVRESSOField Support OfficeBuilding 3345Naval Amphibious BaseLittle CreekNorfolk, VA 23521(804) 460-3770

Executive OfficerNAVRESSOField Support OfficeBuilding 502Naval Supply CenterOakland, CA 94625(415) 452-2283

Executive OfficerNAVRESSOField Support OfficeBuilding 27Pensacola, FL 32508(904) 452-4243

Executive OfficerNAVRESSOField Support OfficeP.O. Box 150San Diego, CA 2136(619) 696-6091

U.S. HeadquartersCustomer ServiceRepresentativeNavy Resale and ServicesSupport OfficeFort WadsworthStaten Island, NY 103051 (800) 221-6155 (toll free)

Army and Air ForceExchange Service

Regional HeadquartersCapitol Exchang RegionBuilding 6Cameron StationAlexandria, VA 22304(202) 274-7001

Ohio Valley Exchange RegionIndiana Army Ammunition PlantBuilding 2501Charlestown, IN 47111(812) 283-1801

Southeast Exchange Region1280 Kershaw StreetMontgomery, AL 36196(205) 264-7301

Alamo Exchange Region5315 Summit ParkwaySan Antonio, TX 78228(512) 647-2801

79

Golden Gate Exchange RegionP0. Box 3533San Francisco, CA 94119(415) 556 -3400

U.S. HeadquartersArmy,and Air Rice ExchangeService HeadquartersCustomer Relations (PA-R)P.O. Box 660202Dallas, TX 75266(214) 780-2011

Marine CorpsExchange Service

Marine Corps ExchangeMarine Corps Logistics SupportBase, AtlanticAlbany. GA 31704(912') 435-1471

Marine Corps ExchangeHeadquarters Battalion, HQMCHend:rson HallArlington, VA 22214(703) 979-8420

Marine Corps ExchangeMarine Corps Logistics BaseBarstow, CA 92311(619) 256-0212

Marine Corps ExchangeMarine Corps BaseCamp Lejeune, NC 28542(919) 451-2481

Marine Corps ExchangeMarine Corps BaseCamp Pendleton, CA 92055(619) 725-6233

Marine Corps ExchangeMarine Corps Air Stationcherry Point, NC 28533(919) 447-7041

Marine Corps ExchangeCamp ElmoreU.S. Marine CorpsNorfolk, VA 23511(804)423-1187

Marine Corps ExchangeMarine Corps Air StationKaneohe Bay, HI 96863(808) 257-2111

Marine Corps ExchangeMarine Corps Recruit De YetParris Island, SC 29905(803) 525-3301

Marine Corps ExchangeMarine Corps Recruit DepotSan Diego, CA 92140(619) 297-2500

73

r. MILITARY COMMISSARY AND EXCHANGE CONTACTS

Marine COrps Exchange,Marine Corps Air StationEl TofoSanta Ana, CA 92709(714) 651-6532

Marine Corps ExchangeMarine,Corps Air/GroundCombat Center-Building 1533Twentynine Palms, CA 92278(619) 368-6163

Marine Corps ExchangeMarine Corps Developmentand Education,CommandQuantico; VA 22134(70S) 640-7171

Marine Corps ExchangeMarine Corps Air StationYuma, AZ 85364(602) 726-2363

U.S. HeadquartersHeadMarine,Corps ExchangeService BranchP.O. Box 1834Quantico, VA 22134(703) 640-6156

Navy Exchange Service

Regional HeadquartersExecutive OfficerNAVRESSOField Support Office2801 "C" Street, S.W.Naval Supply CenterAuburn, WA 98001(201) 931-7665

ExeCutive OfficerNAVRESSOField Support OfficeP.O. Box 13Naval Air StationJacksonville, FL 32212(904) 777-7075

74

Executive OfficerNAVRESSOField Support OfficeP.O. Box 2050Mechanicsburg, PA 17055(717) 790-5863

Executive OfficerNAVRESSOField Support OfficeP.O. Box 15037Norfolk, VA 23511(804) 440-2399

Executive OfficerNAVRESSOField Support OfficeDavisvilleNorth Kingstown, RI 02852(401) 295-3882

Vacation Certificates and Travel Clubs

1. Be wary of 'free" vacation offers or travel clubs that sound "too good to betrue; demand ar,immediate decision or include "valuable" coupons forfree mbals, transportation, accommodations or resort attractions.

2. Until you have written information and are certain you wish to use the of-fer, do not pay any company or give your credit card number.

3. Check with your state or local consumer protection office or Better Busi-ness Bureau for a reliability report, including,complaints lodged againstthe company.

4. Before accepting any travel offer, get specific information, in writing, aboutany additional costs for transportation, hotel, meals, booking fees, singlesupplement charges for individuals traveling alone, and peak season sur-charges. Before buying any travel package, check with travel agents orairlines to sbe if rates are competitive.

5. Get all the details in writing before agreeing to a -Vacation offer, includingcancellation policies. Determine In advance what your options are if thearrangements are not available at your preferred time.

6. Before traveling, confirm all arrangements directly with the airlines, hotels,cruise lines, tour companies, etc.

7. If a deposit is required, ask when and if you get it back. Find out whatalternative arrangements can be made if the company can't meet yourtravel needs and if vou get a full refund.

8. To receive a vacation,certificate, you may be required to make a purchaseor attend a sales presentation. Many certificates have restrictions on age,income, and`marital status. Make sure you meet all requirements beforeyou make the trip.

9. Two things.to remember if you pay for membership in a travel club bycredit card; check your monthly statement for correct charges and be ad-vised that Stu mutt write the credit card issuer within 60 days of receiv-ing your statement' to receive credit for errors.

10. Complaints related to travel clubs should be sent to the Federal TradeCommission, Division of Marketing Practices, 6th Street ano'PennsylvaniaAvenue, N.W., Washington, DC.20580.

Executive OfficerNAVRESSOField Support OfficeBuilding 3;0 -5ENaval Supply CenterOakland, CA 94625(415) 466-7020

Officer in ChargeNavy Resale ActivityNaval BasePearl Harbor, HI 96860(808) 471-0263

Executive OfficerNAVRESSOField Support OfficeP.O. Box 150Naval StationSan Diego, CA 92136(619) 237-5601

U.S. HeadquartersCustomer ServiceRepresentativeNavy Resale and ServicesSupport OfficeFort WadsworthStaten island, NY 10!,,J51 (800) 221-6155 Pall free)

so

Federal Information CentersFederal Information Centers (Fl Cs) help consumers find cations. FICs also direct individuals to the correct Federal

information about Federabservices, programs, and regu- agency for help with problems.

'4Iabama,13irrningham (205) 322-8591Mobile (205) 438-1421

AlaskaAnchorage (907) 271-3650

ArizonaPhoenix (602),261-3313

ArkansasLittle Rock (501) 378-6177

California-Los Angeles (213) 894-3800Sacramento (916) 551-2380San Diego (619) 557-6030San Francisco (415) 556-6600Santa Ana (714) 836 -2386

ColoradoColorado Springs(303) 471-9491Denver (303) 844-6575Pueblo (303) 544-1523

ConnecticutHartford (203) 527-2E17New Haven (203) 624-4720

Florida'Ft. Lauderdale (305) 522-8531Jacksonville,.(904) 354-4756Miami (305) 536-4155biliihdo-(305)'422-1800-St. Petersburg (813) 893-3495Tampa (813) 229-7911West Palm Beach(305) 833-7566

GeorgiaAtlanta (404) 331-6991

HawaiiHonolulu (808) 551-1365

IllinoisChicago (312) 353-4242

IndianaGary (219) 883-4110Indianapolis (317) 269-7373

IowaFroM all points in Iowa1 (800) 532-1556 (toll free)

KansasFrom all points in Kansas1 (800) 432-2934 (toll free)

111Mils,

KentuckyLouisville (502) 582-6261

LouisianaNew OrleariS (504) 589-6696

MarylandBaltimore (301) 962 -498q

MassachusettsBoston (617) 565-8121

MichiganDetroit (313) 226-7016Grand Rapids (616) 451-2628

MinnesotaMinneapolis (612) 370-3333

Missouri,St. Louis (314) 425-4106From elsewhere in Missouri1 (800) 392-7711 (toll free)

NebraskaOmaha (402) 22i-3353From elsewhere, in Nebraska1 (800) 642-8383 (toll,free)

New JerseyNewark (201) 645-3600Trenton (609) 396-4400

New MexicoAlbuquerque (505) 766-3091

New YorkAlbany (518) 463-4421Buffalo (716) 846-4010New York (212) 264-4464Rechester4716) 546-5075Syracuse (315) 476-8545

North CarolinaCharlotte (704) 376-3600

OhioAkron (216) 375-5638Cincinnati (513) 684-2801Cleveland (216) 522-4040Columbus (614) 221-1014

.Dayto ri.,(513) _223-7377Toledo (419) 2V:3223'

OklahomaOklahoma City (405) 231-4868Tulsa (918) 584-4193

OregonPortland (503) 221-2222

PennsylvaniaPhiladelphia (215) .597-7042Pittsburgh (412) 644-345e

Rhode IslandProvidence (401) 331-5565

TennesseeChattanooga (615) 265-8231Memphis (9q1) 521=3285Nashville (615) 242-5056

TexasAustin (512) 472-5494Dallas (214) 767-8585Fort Worth. (817) 334=3624Houston x(713) 229-2552San Ante` ,,112) 224-4471

UtahSalt Lake City (801) r.:14-5353

VirginiaNorfolk (804) 441-3101Richmond (804) 643-4928Roanoke (703) 982-8591

WashingtonSeattle (206) 442-0570:facoma.(206) 383-5230

WisconsinMilwaukee (414) 271-2273

Telephone Solicitations

1. For your protection, don't buy anything over the telephone unless you in.itiate the call, you know who you have reached, and you believe the sellerIs reputable. To check on a company's reputation, call the Better BusinessBureau or consumer protection office where the company is located.

2. Be wary of any caller who insists on an Immediate purchase decision.3. Ask for the name, address, and phone number where you Van reach the

caller after considerinithe solicitation.4. Don't be lured Into buying otherwise unwanted merchandise .by offers of

promotional gifts or prizes.5. Get the °Marin writing before you buy. Look to see if there are conditions

or restrictions that you were not told about on the phone.6. Never give your credit card,or swat socially number over the telephone

as a verification of your identity: -Don't use your credit card number to pur-chase anytlitrig unless you initiated the call or you-knew exactly withwhom you are talking.

7. New postal regulations allowyou to write a check payable to the sender,rather than the .delivery company, for cash on delivery (C.QD.) orders. If,after egaminingthemerchandise, you feel there has been misrepresenta-tibmor fraud, you can stop payment on the check and file a complaint.with thePostal Inspector's Office.

8. Credit card'regulations,allow you to have a charge removed from your billif yoq did not receive the goecis or services or if. your order was obtainedthrough misrepresentationor fraud. You must notify the credit card com -'hany.ln writing, at the billing InquIrir s/disputes address, within 60 daysafter the charge first appeared on your bill.

8175

Selected Fe0eral AgenciesThe Oederal agencies listed in this section have jurisdiction

over major /trees of consumer complaints,an4,incoiries.Some Of theeeegeriaies work primarily through rev?

district or loditl office's. If you are unsure aboldwhich F!3

Commission onCivil RightsLook in your telephonedirectory underli.S.GoVernment, CiVii RightsCommission" If It does notappear, call the f IC nearest you(see page 75), or contact:Commisilon onCivil Rights-1121 Vermont Avenue, N.W.Washington, DC 20425(202)376-817f(202) 376 -8376(complaint referral)(202) 376 -8105(information and kiblications)

Commodity PutilLes-11*.ading2033 K Street; -MY.-Washington; D' 20581(202) 254-3067(corripfaints only)(202) 254 -8630(information)

Consumer InformationCenterPueblo, CO 81009

Consumer ProductSafety CommissionTo report a hazardous ProductOr a product-related injury, or toinquire about product recalls,

call or write.Product Safety HotilrieConeuMer ProductSafety CommissionWashington, DC 202071 (800) 638-CPSC(toll free)1 (804.1fe38-11270

'i_t_Ittfrae TOD)1 (800) 492-8104(toll free TDD in Maryland)

Departmept ofAgriculti;re

Agriculti ell MarketingService,Department of AgricultureWashington, DC 20250(202) 447 -8998

Animal Care StaffVeterinary Services, APHISDepartment of AgricultureFederal Building, Room 7006505 Belcrest RoaOhHyattsville, MD 2L'N2(301) 436-7799

76'

Cooperative ExtensionServiceConsult coynty-01Ctri-government listindi in yourlocal telephonedisectory for,ine'number ot`your loCalCoOperative Exte,Olon Service'office.

Farmers Home AdministrationDepartment of AgricultureWashington, DC 20250(202) 447 -4323

Food and Nutrition ServicenDepartment of Agriculture3101 Park Center DriveAlikandria, VA 22302(70:2756-3276

Human NutritionInformation ServiceDepartment of AgricultureFederal BuildingRooms 35' and 3646505 Beicrest RoadHyattsville, MD 20782(301)436-8617;7725

Inspector General's HotlineOffice of the Inspector GeneralDepartment of AgricultureP.O. Box 23399Washington, DC 20026(202)472-1368.1 (800) 424-9121 (toll free)

Meat and Poultry HotlineFoodBefety'and- - -

Inspection ServiceDepartment of AgricultureWashington, DC 20250(202) 447 -3333(voice/TDD)1 (800) 535-4555(toll free TDD)

Office of theConsumer AdvisorDepartment of AgricultureWashington, DC 20250(202) 382-9681

Office of InformationVisitor Information CenterDepartment of AgricultureWashington, DC 20250(202) 447-2791

Department ofCommerce

Bureau of the CensusCiistomer SarvicesData User Services DivisionDepartment of CommerceWashington, DC 20233(301) 763-4100

ITV

3gA:hii to contact, look in the Index for a topic listing describ-iur problem or concern. if the reference is not in the

call your nearest Federal Information Center (FIC), listed4e 75.

sOiticiii4 Consumer AffairsDipartinent of CommerOsFir.r,..tn,5725Washlktton, DC 20230(202) 377 -5001

National Bureau of Standar:1sOffice of Weightsand MeasuresDepartment of CommerceWashington, DC 20234(301) 975-4004

National MirineFisheries Service

of Utilization ResearchDepartment of ComMerceWashington, DO 20235(202) 673-5374(inspection and safety)(202) 673-5362,(nutrition information)

Constituent AffairsNr4onal Weather ServiceUoreartment of CommerceWashington, DC 20901/301) 427-7258

Office of Metric ProgramsDepartment of CommerceRoom H4082Washington, DC 20230(2('2) 377-0944

Patent and Wademark OfficeDepartment of CommerceWaihington,'DC 20231,(703) 557-3341_

Department ofEducation

Clearinghouse on theHandicappedDepartment of EducationMail Stop 2319Washington, DC 20202(202)732-V50

Consumer Affairs StaffDepartment of EducationWashington, DC 20202(202) 732-3679

Federal Student FinancialAid ProgramDepartment of EducationDepartment CY 86Pueblo, CO 81009(301) 964-4070

82

National Clearinghouse onBilingual Education HotlineDepartment of Educition11501 Georgia AvenueWheaton, MD 2062(30i) C A-94481 (800) 647-0123 (toll free)

Office of Public AffairsDepartment of EducationWashington, DC 20202(200 732-4576

Department of Energy

For tailored information onconservation and renewableenergy:National AppropriateTechnology AssistanceServiceDepartment of EnergyP.O. Box 2525Butte, MT 59702,1 (800) 428-1718(toll free in Montana)1 (800) 428-2525(toll free outside Montana)

Conservation and RenewableEnergy Inquiry and ReferralServiceDepartment of Energy1 (80(4462-4983(toll free in Pennsylvania)1 (800) 523-2929(toll free outside Pennsylvania)1 (800)233-3071(toll free ,rt Alaika and Hawaii)(telephone inquiries only)

Office of Scientific andTechnical InformationDepartment of EnergyP.O. Box 62Oak Ridge, TN 37831(written inquiries only)

Division of Consumer AffairsDepartment of EnergyWashington, DC 20585(202) 586-5373

Office of Conservation andRenewable EnergyMatterization AssistanceInquiries:Department of EnergyWashington, DC 20585(202) 586-2204

\r,

SELECTED FEDECAL AGENCIES

Department of.Healthatid-HumariOervices

,AIDS Hotline,AePtiired IniniuneDefiblericy:SY lid rothe1 (860)3424IDS(toll free)'

Cancer Hotline,1,(800) 47CANCER(toll freeri continental U.S.)T (800),630-:6070.

;(toll free In Alaska).1 (808) 52471234,(Hawaii)

Food and Drug'AdministrationLookrn,Yoiir telephonedirectory under "U.S;Government, Health andHuman Services Department,Food and Dreg Administration"If it does not appeac-Call aFIC nearest you (iSe page 75).or'Contiet;Consuiner. Affairs andinforinatIori StaffFood acid Drug Administration

-(171, FC4.110),

'Department of Healthand Hunian, Services5600,Fishers LaneRoom 3=86

,RockVille:MD 20.857(301)443-4166

Health Care FinancingAdministrationDepartMent of Healthand HuMan'Services, 6325 Security BoulevardBaltimore, MD 21207(:01) 594-9086

Health Standards andQuality Bureau'Health Caro FinancingAdministrationDepartment of Healthand Human Services6325 Security BoulevardBaltimore, MD 21207(301) 594-7940

HIII-Burton Free Hospital,Cam Hotline1'(800)4,92-0359(toll free in Maryland)1 (8u0) 638-0742,(toll free outside Maryland)

Inspector General's Hotline1 (800) 6313.,73966(tollhee in Maryland),1 (600)668,-5779

-*gill* Outside Maryiand)

Center on Child,fAbtiSe and Neglect.,,DePartitient of Healthand Humanteneicee,

Box1182f r Weihington, DC 20013

(202),24572856

National HealthInforination CenterDepartment of Healthand HumanServicesP.O. Box 1133,Washington, DC 20013(2Q2) 429 -90911(800) free)

'Natio na! RunawaySwitchboard1(800) 621-4000 (toll free)

Of Ice,of ChildSupport EnforcementDepartment of Healthand,Hinnan ServicesWashington; DC 20201(202) 245.7_1903

Office for Civil RightsDepartment of Healthand Human ServicesWashington; ;.,1C 20201(202) 245-6671(202) 472-2916 (TDD)

Office of Prepaid Health CareDepartment of Healthand Huthan SeryicesWashington, DC 20201(202) 245-8036

President's Council onPhysical Fitness and SportsDepartment of Healthand Human Servibes450 5ili Street, N.W.Washington, DC 20001(232) 272=3430

Second SurgicalOpinion programDepartment of Healthand Human ServicesWashington, DC 202011 (800) 492-6603(toll free in Maryland)1(800) 638-6633(toll free outside Maryland)

Social Security,Administration.Look in,yoUr telephonedirectory under "U.S.Government, Health andHuman Services, Department,Socsial Seourity Administration"

Department of Housing,and Urban Development

InterstatiLandSalesRegistration DivisionDepartment of Housingand Urban DevelopmentRoom 6278'Washington, DC 20410(292) 7557.0502

Manufactured Housing andConstruCtion StandardsDivisionDepartment of Housingand Urban DevelopmentRoom 9156Washington, DC 20410(202) 755 -6920

Office of Fair Housingand Equal OpportunityDepartment of Housingand Urban DevelopmentRoom 5100Washington, DC 20410(202) 755-7252'1 (800) 424-8590 (toll free)

Office of Single'Family HousingDepartment of Housingand Urban DetelopmentRoom 9266Washington, DC. 3(202) 755 -3046

Office of Urban RehabilitationDepartment of Housingaid Urban DevelopmentRoom 7168Washington, DC 20410(202) 755-5685

Title I insurance DivisionDepartment of Housingand Urban Development'Room 9160Washington, DC 20410(202) 755-6680

Department ofthe InteriorBureau of Indian AffairsDepartment of the InteriorWashington, DC 20240(202) 343-5116'

Bureau of Land ManagementDepartment of the InteriorWashington, DC 20240(202) 343 -4820

Consumer AffairsAdministratorOffice of the SecretaryDepartment of the InteriorWashington, DC 20240(202) 343 -5521

National Park ServiceDepartment of the InteriorWashington, DC 20240(202) 34374917

United States Fish,and,WIldlife Service,Department of the InteriorWashington, DC 20240(202) 34375634

United StatesGeological SurveyDepartment of the Interior12201 Sunrise Valley DriveReston, VA 22092(703) 648-4427

Deparment of Justice

Antitrust DivisionDepartment of JusticeWashington, DC 20530(202) 633-3543

Civil Rights DivisionLook in your telephonedirectory under "U.S.Goveniment, JusticeDepartment, Civil RightsDivisionr If it does not appear,call the FIC nearest you (seepage 75) or contact:Civil Rights DivisionDepartment of JusticeWashington,' DC 20530(202) 633-3847

Drug EnforcementAdministrationLook in your telephonedirectory under "U.S.Government, JusticeDepartment, Drug EnforcementAdministration:' If it does notappear, call the FIC nearest you(see page 75)or rentact:Drug EnforcementAdministrationDepartment of Justice1405 Eye Street, N.W.Washington, DC 20537(202) 633-1000

Federal Bureau ofImestigationLook inside the front cover ofyour telephone directory for thenumber of the nearest FBI'office. if it does not appear, lookunder "U.S., Government,Justice Department, FederalBureau of investigations Youmay also Contact;Federal Bureau ofinvestigationDepartment of JusticeWashington, DC 20535(202) 324-3000

Immigration andNaturalization ServiceLook In your telephonedirectory under "U.S:Government; JusticeDepartment, Immigration andNaturalization,Servicer If itdoes not appear, call the FICnearest you (see page 75) orcontact:

ìmmigration and,.

Naturalization ServiceDepartmenfof Justice4420 North'Fairfax DriveArli,,gton, VA 22203(703) 235-4055

77

SELEOTEO,EDERAL AGENCIES.

Depsirtinentot Labor,Bureau of Labor-ManagementRelatiOns and CooPerativeProgrimsDeparlinent of LaborWashington;t02ogio,

-(202) 523'-6098

Coordinator ofConsumer Affairs,DePartMent of LaborWashington,' DC 20210(202)`5236060'(general Inquiries)

-EniPlciyinent andTraining Administration`Look in yoUr,,teleptionedirectory under "U.S.Gine rnerit,..LatiorDePartment, EinplOyment andTraining Administration." If itdoe* noterpfieg,:criff the FICnearest you,(see'pege 75) Orcontact:Employment and .

Training Administration'Director, Office of PublicAffairsDepartment of Labor,Washington, DC 0210(202) 523 -6871

'EmPloyinalit StandnrdsAdministrationOffiCe of infoiniationand Coneum er AffairsDepartment of LaborWashington; DC 20210(202) 523-8743

Mine Safety,,andHealth AdministrationOffice of Informationand Public AffairsDepartment'of Labor'Ballston Towers,#3Arlington, VA 22203(703) 235 -1452

-azotipational Safety andHealth AdministrationLook in your telephonedirectory drrcierGovernment,' LaborDepartment OccupationalSafety and,HealthAdMinistratiOn' Kit does notappear, call the FIC nearest you(see page;75) or 'Contact:Occupational Safety andHeilthAdministrecionOffice Of InforMaOn andConsumer' Affairs.Departniontof LaborWashington,,oc:20210(202) 523-8151,

Office of the AisistantSecretarY forlieteranteEmployment and TrainingDepartment of LaborWashington, DC 20210(202) 523,9116

.24ffica of LaborNanagementStandardsDepartMent of LaborWashihgton, DC 20210(202) 523-7343

Pension and WelfareBenefits AdministrationOffide of 1=icgrain ServicesDepartment of LaborWashington, DC 20210(202) 523-8921

DepartmentofStateOversee* Citizen ServicesDePartinent of StateWashington; DC 20(202) 647.4666(nori:einergencies).(202) 647-5225(emergencies)

Passport ServicesDepartment of State1425 K Street, N.W.

'Washington, DC 20524(202) 523 -1355

Visa ServicesDepartment of StateWashington, DC 20520(202) 663-1972

Department ofTransportationA,- Safety:Fc..firral,AviationAdmin!stritionCommunity and ConsumerLiaisOn Division, FAA(APA-200)Department offransportationWashington;DC 20591(202)267=3479,85921 (800) FM-SURE(toll fres except inDistrict of Columbia)

Airline Passenger Complaints:Office of Iiitcrgovermtentaland Cerisumer Affairs (i -25)Department of TransportationWashington; DC 20590(202) 366 -2220(202) 366.62850`,(IDD)

Auto, Safety Hotline:National HighWai TrafficSafety; arninistratien(NEE -10);,DaPartineia of TransportationWashington; DC 20690(202) 366 -0123(202) 765.;9919 (rob)1004:4,4244393 (toll free)

(800):4244153-(toll free. TOD),

Boating Safety Classes:United States Coast GuardOffice of Beating;Public,and Consini .(Affairs (G.--BC)Department of-transportationWashington, DC 20593(202) 267-0972

Boating Safety HotlineUnited Statee Gast GuardDepartment of TransportationWashington, DC 20593'(202) 267-07801 (800) 368 -5647 (toll free),

Oil and Chemciai Spills:National Reirponse CenterUnited,Btates Coast GuardHeadquarters; G.t.TGC-2Department Of TransportationWashington, DC 205931202)267.42675

(800) 424-8802. (t6ll free)

Railway Safely:Federal RailroadAdministrationOfficeCf Safety (RRS-20)Department of TransportationWashington; DC 20590(202) 366-0522

Department ofthe liaastiryBureau of Alcohol,Tobacco and FirearmsLook in your telephonedirectory Under N.s.S.Government, TreasuryDepartment, Bureau of Alcohol,Tobacco and Firearms." If it.

-does not appear, call the FICnearest you (see page 75) orcontact:Bureau of Alcohol,Tobacco and FirearmsDepartment of the TreasuryRoom 6202A1200 PennsylvaniaAvenue, NW.Washington, DC 20226(202) 535-4703

To report lost or stolenexpiusives, or to reportexplosive incidents orbombings, call:1 (800) 424-9555(toll free)

Bureau of Engravingand PrintingProgram Analysis andExternal AffairsDepartnient of the TreasuryRoom 533M14th and C Streets, S.W.Yashington, DC 20228

c, 1) 447 -0193

4

Bureau of the Public DebtConsumer AffairsOffice of ttv., CoMmissionerDepartment of the TreasuryE Street BuildingWashington, DC 20239(202) 376-4300

Comptroller of the CurrencyThe Comptroller'of theCurrency handles cornp:aintsabout national, banks, i.e.,,banks that have the word,"National" in their names or t/ sinitiaiz-7N.Ar after their names.For assislailf:klopk in your.telephone diracie:yundert",,U.S,-GovernmentTreasury DepartmentComptroller of theCurrency:'If it does not appear, call theFIC nearest you (see`paga 75)or contact::Comptroller of the CurrencyDirector, Consumer ActivitiesDepartment of the Tren.sury490 L'Enfant Plaza, S.W.Washing 6n, DC 20219'(202) 287-4265

Financial ManagementServiceOffice of External Affairs'Department of the TreasuryWashington, DC 20226(202) 566-2780

Internal fievenue ServiceLook in Your,telephonedirectory unadr"U.S. GovernmentTreasury DePartmentinternal Revenue ServiceIf it does not appear, call theFIC nearest you (see page 75).

'United StatesCustoms ServiceDepartment the Treasury1301 Constitution Avenue, NW.Washington,: DC 20229(202) 566.43157(202) 287-4097 (IDD)

Counterfeit Goods Hotline(212} 466-57841(800) USA-FAKE(toll free in New YOrk, NewJersey, Connecticut,Pennsylvania)

Narcotics/Drug SmugglingHotline1,(800) BE-ALEFT1* (toll free)

UnitadStates MintConeureer Affairs DivisionDepartment of the -Treasury-10001 AerosPace Roadwham, MD 20706

(301) 436 -,7400

SELECTED FEDERAL AGENCIES

United StitesSavings Bonds DivisionOffice of Pub lib AffairsDePertinent of the Treasury1111 20itiStreet,"N.W.'Room 302'Washington; pp, 20036(202)634=538S11800) US`;30NDS (toll free)USA -8888 (DG Intro area)

EnvironmentalProtection Agency

Asbestos Hotline1(800) 334-8571, ext. 6741(toll free)

Chemical Emergencypreparidnerie-Program(CEP?)'HotlineEnvironindicial,Protection Agency,Nishington, DC 20460-.1202) 4794449J-(801035-0202(toll free:except inlasica andDistrict of Columbia)

-inipector,Generels-Whistle BlowerHotline(202) 382 -4977'1 (800)424-4000 (toll (ran)

-National eeiticidesTelecommtinicationSNet Work(lffrrN)(606)743 -31:91'1 1800),8,58,+PEST

4(tollfreeOU'iside Texas)

Office of Public AffairsEnvironmental.Protection AgencyWashingtcin, DC 20460(202) 382-4361

:Public Information CenterPIC (PM -211B)EnvironmentalProtection Agency'Washington; DC 20460,(202) 382:208,0(general infOrmation)

Resource Conservation andRecover :Act (RCRA)SuperfUend Hotline'EnvironmentalPretecticinAgen4.Washington'9C 20460'(202) 382-3000

= 1(800) 424-9346 (toll free)

Safe Drinking Water Hotline(202)382=5633'1 mooy426479110011freey

Toxl&Substencea Control Act'Aiiisti**10P01109k'Service., ,'Environmental

Agency'Washington, DC 20024'12P2).654-7.1404-

Equal EmploymentOpportunityCommiSsionLook In yolir telephonedirectory under "U.S.Government, Equ'...!Employinent OPp.,,,unityCommission' If it dries nutappear, Cal;,,iie FiC 'nearest you(see'page 75) or contact:Office of Program OperationsEqual Employment.OpPortunitiComMission2401 E Street; N.W.Washington, DC 2( 307(202"04-6831

FederalCommunications

Complaints abouttelephone aySteme:Common Carrier BureauInforinal Complaint's BranchFederal CommunicationsCommission2025 M Street,,N.W.Room 6202

'Washington, DC 20554(202) 632-7553.(202) 632-609 (TDD)

General information:Consumer Assistance andSmall Busineit OffiCeFederal CommunicationsCommisaio1919 M Street, N.W.

'Room 254Washington, DC 20554(202) 632h:6999410D)

Complaints about radioor,televisioMass Media Bureau.Complaints and InvestigationsFederal CommunicationsCominisslori2025 M Street, N.W.Room 8210Washingto it; ,DC 20554(202) 632-7048(202) 6:3::L,6999 (TOD)

zFederal"Depositinsurance CorporationFDIC handlca Complaints aboutFDIQ-insurect banks which arenot members cl.the FederalReierveSistern: For'assistance, look in:yourtelePhonedire.clOry unde "U.S.Governmem, Federal DepositInsurance C9roiiratiOn? If itdoes not appear, call the FICnearest you (see page 75) orcontact;,`'Office of Consumer AffairsFederal DepositIneUran4 Corporation-55017th'Street,'N.W. (F130),Washington;:DC:20429(202) 8983536,(202),898-3535 (TDD)1 (890)424 t=54881t011iree)

Federal EmergencyManagement AgencyLook in yoUr telephonedirectory under 'U.S.Government, FederalEmergency Management'Agency:. If it does not appear,call the FIC nearest you (seepage 75),Or contact:Emergency Prepare4r4ssand ResponseOffice of the ExternalAffairs Directorate-Federal Emergency,ManagsMent AgencyWashington, DC 20472(202) 646 -4000

Federal Insirra neeAdministrationFederal Emergency.Manage Mint AgencyWashington,'DC 20472(202) 646;27811(800) 638-6620 (toll free)

Office of Disaster-Assistance ProgramsFederal EmergencyManagement Agency.Washington, DC 20472(202) 646 -3615

U.S. Fire tdministration-Federal EmergencyManagementgencyNETC16825 South Setoit AvenueEmmitsburg, MD 21727(301) 447-1080(202) 646-2449

Federal Home LoanBank 3cardThe Ficieral Home Lcrn BankBoard.handled complaintsabout tavings and Loan-associations. For assistance,look in your telephone directoryunder "U.S. Government,Federal HoMia Loan Bank:Briard? If it deep not appear,call the FIC nearest you (seepage 75) or contact:Federal HomeloanBank BoardOffice,OfCommunity Investment1700 G Street, N.W.Washington, DC 20552(202) 653-2679

.iFederal,Maritimeterinmitsion,Office ,of Info rmiN: Inquiriesand Complaints1100 L Street; N.W.

'Washington,- DC 20573,(202),523 -5807

Federal Reserve SystemThe Board of Governomhandles consumer complaintsabout state banks and trustcompanies which are membersof the Federal Reserve Srtem.For assistance,'Iook in yciiirteisphone directory under "U.S.Government, Federal ReserveSystem,'Board of Governors: or"Federal Reserve Bank' Ifneither appears, call the FICnearest you (see page 75) orcontact:Board of GOventions of theFederal Reserve SystemDivision of Consumerand.Commtirriry AffairsWashington, DC 20551-(202) 452-3,946

Federal TradeCommissionLobk in your telephone'directory under "U.S.,povernment,-Federal Trade,Cominissicielf it does notappear, call the FIC nearest you(see page '75) _or contact:Correspondence BranchFederal. Trade,ConimissionWashington, DC 20580(mitts., 'complaints only)

PubliCheference BranchFederal Trade CommissionWashingiOn, DC 20580,(202) 326-222?(publications)

General ServicesAdministrationSurplus Federal propertysalesLook in your telephonedirectory under "U.S.Government, General ServicesAdministration? If it does notappear, call the FIC naarest you(see page 75).

GovernmentPrinting OfficeGover .nest publications:Publications Service SectionGovernment Printing OfficeWashington, DC 20402(202) 275-3050

Subscriptions toGovernment Periodicals:Subscription ResearchSectionGovernment Printing OfficeWashington, DC 20402(202) 275-3054

79

SELECTED FEDERAL AGENCIES

'interstate' Commerce'Comrrtissionmaiof CoinpilinC-i' --and COMiiiiiief 1036- istance

"Wiehrrigitin, DO.26423..1202) 27541148'

NationaltAtChives and

RefainCe Branch"NatiOnalArChiies andReCorda Adminiatration'Washirigtoni.DC 20408(202) 6234220;(202) 5234774 (TDD)

'Federal RegisterNational Archives and-Records Adininistratiorr-Washington, DC20408e(?02) 523 -5246:t202) 523 -5229 (TDD)

'-kbliCations ServicesNaticinefi,),.7thivas andRedords k:ministrationWashington, DC 20408(202) 523=;3181:(202) 523,0774,(TDD)-

National_CreditUnion AdMipistrption,LoOk (ilia& telephonedirectory UnderN.S.GoyemmeriL-Natitinal CreditUnion AdministitiOn:' if it doesnot appear Call the FIC nearest.You (see page 75) or contact:National CreditUnion A611641088°41776 G Street; NW.Wash;ngtort, DC 20456(202) 357 -1000

Natipnal LaborRelationi:BoardOffice of theEacedutlYSSecretary,1717 Pennsylvania Ave., N.W.Rdom.701,Washingtorq DC 20570(202) 254-9430

NucleOrNegulatoryCommission,Office of Governmentaland PublIC Affairs;Washington, DC,.0955.(301) 49247715

pensicn BenefitGuaiantYCiSrporntion

Street;N.W.Washington; DC 20006(202).7784800

. (202)778 -8859 (TDD)

'Postal RatecommissionOfticaol,tha-Consumer AdvocatePolidRate c:omrnissicnWashington, DC20268(202)789-6830

President's Committee

Handicape4i11112,0th Street:NWSink 636Washington, DC 2036

653.;5044-(202) 653 -5050 (TDD)

Railroad RetireMent'Board844 Rush StreetChicado, iL60611(312) 751-4596

Securities and _

Eichinge CommissionOffial of Consumer Affairsand information Services450 5th"Strael;N.W.Washing*, DC 20549(202) 272-7440(investor contrileinta)(204272-7450(public filingij

Small_BusinesAdministrationOffice Of Consuiner Affairsi441 L Striettl.W.,Room 503-DWashington, DC 20416(202) 653-6170

Tennessee ValleyAuthority

0,141.1,J11 vattue400 West Summit Hill DriveKnoxYille, TN 37902(615) 632-44021 (800)362,9250(toll free in_Tannessi3e)1 "(800) 251-9242.(toll free in Alabama, Arkansas,

-Georgle;.rsurttucky,-.Mississip.p.i,..North Carolina, Virginia)

-United StatesPoeta! ServiceIf you experience difficulty.when ordering Merchandiseor cOnduCting businesstransactions through the mail,or suspectat you have beenthe victim of a mail fraud ormiarePresentatio'n sriheme,contact your Ppitinaster r orlocal Postal inipector. look inynurielephonii directory under"U.S. Government, PiistalService U.S.. ". ter these locallistings.if they.cio not appear,contact:Chief Postal InspectorUnited States Postal ServiceWashington, DC 20260-2100(202)268-4267

For consumer convenience, allPost Offices and letter carriershave postage -free ConsumerService Cards available forreporting Mail problems andsubmitting comments andsuggestions: If the problemcannot be resolved using theConsumer SeryidaCard orthrcugh direct contact with thelocal Post Office, write or call:Consumer AdvocateUnited States Postal Service-Washington, D9 20260-6720(202) 268-2284

Veterans AdministrationFor information abouLVAmcdical care or benefitscontact yotir nearetit VA-facility.Look in ydur telephonedirectory, .finder "U.S.Government, VeteransAdministfl lion" for the VARegional Office if VA MedicalCenter serving your area. If itdoes not appear, call the FICnearest you (see-page 75) orcontact:Department cf Medicineand SurgeryVeterans AdministrationOffice of ExecutiveCommiinicetIons (101B)Washington, DC 20420

.2)233-5081

Department OfMemorial AffairsVeterans AdininistrationPublic and ConsumerAffairs Staff (40H).Washington, DC 20420(202) 233 -5386

Department ofVeterans BenefitsVeterans AdministrationVeterans AssistanceService (27)Washington, DC'20423(202) 233 -2567

Office of Public AffairsVeterans AdministrationConsulter Affairs andInter 2. -ammunicationsService (003D)Washington, DC 204."1(202) 233 -2843

Counterfeit Products,

1. Counterfeit products-include 'any product,beaeng anJunauthorizedrepresentation' of a Manufaerrer's trademark or trade- name.

2. Examples of products which have beenebounterfeited include prescriptiongakpverAtiecountit'Sdnig's, clothing, credit Cards, watches, pacemakers,and machiriXand-aulamobile replacement parts.

4. Becatiabsc,Ounterfeit;preducts are often of ,sub- standard qUality, there arepotentialsafety:risks,which'may cause personal injury, as well as.ecrinomic;,'Ioss.

5. Avoiding counterfeit ProduCts,takes practice. The following are usuallyassociated .with counterfeit products:

-rincorrect; ameared or blurred product packagingtheorrectSpellingOf brand name

Warrantylorguaranted available"unbelleYably"-low prices-

6. The .linitetfStatea can take, aminel action; underthe, stiff, penalties of the1984,AreCotinterfeitl,Lawagaing counterfeitera.and -those who distributethese. prcidUcti.lf,Youffiink you halie.Purchased:abournerfeit product, callthe U.S:ICListoma"ServinaCounterN t Goode'Hotifne, (212)466.r5784; orthe,Federal'Bureatt,of,Investigation,1202)324-3000.

Federal TDD Directory

liectiori.lisWtederalcOffices that are equipped to handle inquiries and complaints from persons with hearing, -and speech ifrfrialfffients.,

11411.. 1M

Architeottirafrnd-WanSPOttaticin Barriers

Board-s.W.

Ròom 1010Skas"Thingion, bc 20202(202) 245-1801 (vilice/TDD)(202) 24541591 "(voicefTDD)202) 472-.4709,(4olde/TOD)

Central IntelligenCegentiiiiiiinc400 Program OfficeWishington;OC 20505,..(202),351=23)6,(VoiCe/TDD)

Coininietion on'

Vermont Avenue, N.W.Washington,DC 20425(202) 376;8111.(voice/TDD).

Department of:Agrioulture-14th Street-andInd eperidendeAvenue, S.W.

-Washington,,,pc 20250

Central Employment andSelective Placement Office(262) 447 -2436 (voice/TDD)

Meat edit _POultikHotline(202) 447 -3333 (voice/TDD)1 (800) 535-4555

.(t011,free voice/TDD)'

Department of-the-Army

Civilian Personnel Office-Arlington, VA 22212(202)1392=.6775 (Voice/TDD)

Department ofDommerCe-,14tti Street and'Constitution Avenue, N.W:Washington; DC 20230

,

Bureau of the CO0U3,P,OPulittion,Dkrislon":Statistical Information Staff-Suitlind and Silver Hill RoadsFederal Building; Room 2030Suitland; MD 20233'(301) (voice/TDD)

Pefn910PPOIc 49rvey0DivisionConsumer Ekpenditures,

"Surveys Pr( greening Branch-,,/;(301) 763-4113; 4389 (TDD)

1^,

International TradeAdministration,Automated in,fi ;rmaticiliManagement DivisionClUality Control BranchHerbert C. Hoover BuildingRoan;1848Washington, DC 20230(202) 177-0459 (TDD)

LaW.Librari1411iS.iet anddonstitution Avenue, NW.Room`1894Washington; DC 20230(202)477-5588. (TDD)

Nations: Bureau of StandardsOffice,of PersonnelAdminietratiOn BuildingRoom A123Gait hersburg;MD 20e09(301) 975-3014 (TDD)

National keither Service'National Meteorological CenterWorld Weather BuildingRodm 307Suitlanii, MD 20233(301) 427 -4409 (voitelTDD)(Official business,-no fOrecasts)

Office of the SecretaryOffice of Civil Rights"'Equal EthploYment OppOrtunityPrOgrains DivisionHerbert d. Hdover BuildingRoOm 6012:Washington; DC 20230(202) 377=5691 (voice/TDD)

DePartment ofEduCation330 CIStreet, SW:Wishii-igtOn,`DC 20202

Captioning andMide Services330 C Street;,S.W.Washington, DC 20202(202)732-1177 (voice/TDD)(202)732-11,89,(TDD)

:National initituteon Diiabilffi andReffabilitation Research330 C.Strefit,-Wistilni,,bn, DC 20202(202) 732- 1198,(f DD)

Offiditoi Clyil Rights330 d Street; EN:Washington; DC 20202(202)712.=1467(volce/TDD)1202) 792-1686 (TDD)

--Office,of Deafness andCOM mUnic.itliiiDieorders'330d 'Street(5.W;y1lcistkiribtoii; DC 20202.1202)"732 -1398 (VOICe/TDDY

Rehabilitation ServicesAdministration330 C Street; S.W.Washington, DC 20202(202) 732-1298,2848 (T1o)

Department of Healthand Human-ServicesHandicapped EmploymentProgram200 Independence Ave., S.W.Washington, DC 20201(202)475-0071;0073(voice/TDD)

Food and DrugAdministration5600 Fishers LaneParklawn BuildingRockville, MP '7,1r357Personnel

-(301) 443-1P70 (TDD)Equal EmploymentOpportunity Office(301) 443 -1818 (TDD)

National Library 1 MedicineNiH348600 Rockville PikeRockiille, MI) 20857(301) 496 -5511 (TDD)

Office of Civil Rights2fv) independence Ave., S.W.Washington, DC 20201(202) 472.-2916 (TDD)

Social SecurityAdministration6401 Security BoulevardBaltimore, MD 212351 (800)392-0812(toll free TDD in Missouri)1 (800) 325-0778(toll free TDD outside Missouri)

Department of Housingand Urban Development451 Seventh Street, S.W.Washington, DC 20410

Office ofIntergovernmental Relations(202) 426-60301TDD)

Fair Housing andEqual Opportunity Office(202) 426-0015 (voice/TDD)

Departmentnfthe Interior18th and C Streets, N.W.Washington, DC:20240

Personnel Office(202) 343-4817 (TDD)

National Park Service,t2021343=3679 (TDD)

Special Programs Branch(202) 426-2364 (TDD)

Department of Justice10th Strut andConstitution Avenue, NW.Washington, DC 20530

Personnel(202) 272-6098 (TDD)

Civil Rights Division(202) 786-4463 (TDD)

FBI Tours(202) 324-3553 (TDD)

FBI IdentificationDivision(202) 324-2334 ,

Hearing or speech impaired individuals who use a Telecom-municationsDevice for tho Deaf (TDD orTTY) may get assistancewith calls made to and from a telecommunications device bycalling:

TDD/TTY Operator Services1 (800) 855-1155 (toll free)

If you need assistance and you have TDD equipMenc; the TDDOperator can help you to make any of the following:

Credit card cal:3 (With _valid telephone Calling card)dolleCtvalls (paid for bythe'Oerson YOu_ere calling)Person -to- person calls (to a specific person)Third party calisloids billed to a number other than the oneyou arcs, calling to of from)Calls frOin a hotel of meiei

"6 Calls from a pay,phorie'(oilly credit card, collect or thirdparty calls)

01

FEDERAL TDD DIRECTORY

Department of Libor200 Constitution Arnim, N.W.Washington, DC 20210

Office of Civil Rights(202),523-7090,(voiCe/TOD)

Department of the NavyCivilian PereorineiGfficeWashington, DC 20376(202) 692-2658 (TDD).

Department of State2201 CStreet, NW.Washington, DC 20520

Personnel Office(202) 647-7256(T0D)

:Department ofTransportationNational IlighWay' ,ThittficSifetir Administration400 7th Street, SW.Washington; DC 20590(202) 3664613 (vOice/TOD)

Departinetit ofthe -TiainytelecohnituitiOtions Center15th Street andPennsylvania Avenue, NW.Washirigtah; DC 20220[202) 566-2073,(TDD)

,

Bureau of the Public Debt13th and,C Streets, S.W.Washington, DC 20590

:(202) 2874097(TDD)

Internal Rdyenue Service1111 Constihition Avenue, N.W.Washinigiin, D0202241(800) 382-4059(toll free TOrsin Indiana)'1 (800).428,4732(toll free TDD outsiddindiana)

EnvironriientalProtection Agency,1.01.M Street, S.W.yViihiligton,,DC 20460(202) 382 -45b5 (voice/TDD)

Egtiai EmploymentOpportunity

'Commission2401 E,Street,-N.W.;.:Washington, DC 20507(202) 634-8565, 7057, (TDD)

Executive'Officl),Of the`Presidin,'The White He1600 Pennsylvanle .,qe N.W.Wathington, DC 20500-(202) 456-:6210 (fOice/TOD)

Federal'CommunicationsComemission1919 tit Street, N.W.Washington; DC 20554(202) 632 -6999 (voice/TDD)

Federal.DepositInsuranceCorporation1776 F Street, N.W.Washington, DC 20429(202) 898-3537 (voice/TAD)1 (800) 424-5488(toll free voice/TDD)

Federal Reserve-Board20th and C Streets, N.W.Washington, pc 20551(202) 452-3544 (TDD)

Federal TradeCOmmissiOn5th and enlisyNania Ave., N.W.Washington,-DC 20580(202) 523- 3638 '(voice/TDD)

Interstate Commerce.CointhisaionConstitution Avenue and12th Street, N.W.Washington, DC 20011(202) 27571721 (TDD)

.Libraryof:Congrass1st Street andIndecandence Avenue, S.E.Washington; DC 20540(202) 287-6200 fTDD)'

Merit SystemsProtection -Board1120 Vermont Avian N.W.Washington, DC 20419(202) 653 -8896 (Voice/TDD)

Nationallteronauticsand SOliceAdMiniattationAnn Maryland Aver,kle, S.W.

nirigton, DC 20546

Personnel Office(202) 426-1436 (TDD)

Greenbelt PalsonnetOffice(301'1'286-7918 (voice/TDD)

National ,Archives-and.ReCordi service8th and Pennsylvania Ave., N.W.Waehindton, DC 20408,(202) 523 -0774 (TDD)

National Councilon'the-fiEindiCapped

;800 IndePeridenceSuite 814'Washington, DC 20591(202) 267.4232 (TDD)

NUclear Regulatory,CommissionWashington, DC 20555(202) 492 -4626 (voice/TDD)

Office of PersonnelManagement1900 E Street, N.W.Washirigton;l2C 20415

Personnel(202) 632-9513 (voice/TDD)

EqUal EmploymentOpportunity DiVielen,(202) 632 -6272 Obice/TOD)

Job Information CenZar(202) 653.4260 (tioleelTDD)

President's Committee-On Employment oftho Handiaapped-f111 20thStreet,:N.W.Washington, DC 20036'(202) 653 -5050 (TDD)

Sedurities and-Exchange:Commission450 Fifth Street; NWWashifigtan, DC 20549(202) 272-4552'(voice/TOD)

Sniall.Business

1725 Eye Street;NW.Washington; DC 20416(202) 653-7562 (voice/TDD)°

Smithsonian'InstitOonSpecial Education ProgramWashington, DC 20560(202) 357-1696 (TDD)

Tennessee ValleyAuthority400 West Summit Hill DriveKnoxville, TN 379021 (800) 362-9250(toll free TDD in Tennessee;1 (800) 251=9542(toll free TDD outside Tennessee)

United States HouseOf,ReptisentativesWashington, DC 20215(202) 225 -1904 (TDD)

United StatesInformation, Agency,3G. h Sh $ .WStreet; W.Wadhington; DC 20547(204'485=7157 (voice/TDD)

United States-Poatal Service4751:Enfant Plaza West, S.W.Washington,CC 20260(202)"268-2310 (TDD)'

United States SenateWashington, DC 20510,

4075 (TPD)

Veterans-Administration810 VermOnt'Avenue, NWWashington, DC 20420Personnel Office(202) 233 -3319 (voice/TDD)

Architectural andTransportation BarricdsCompliance Board'(202) 233 -3248 (vocileffDD)

BOOlcS fortBlind 'and, Physically Hand' capped Persons

The Library of COngreda has a free leading program forblind and physizallY handicitoped individuals. Books,magazines, and other publications are avelablein Brailleand/or audierecordings1P Persons who cannot hold a bookor see to-read regular print.

Special playback equipMent is available oh loan fromthe Library ofCongress. Cassetted and records can beordered from,about 160 coorerating libraries.Anyone.who ismedically certified as eriabla4 hold a book, who is unableto or read ordiraniprint becau.'a of a visual handicap, mayborrow and return these materialsepoitage-free. For moreinformation, send name, and` ddress to:

National Library Service for the..Blind and.Pnysically HandicappedThaLibrary of Congress'Washington, pc 20542

Recordings forthe Blinif(RFB) is a national, nonprofitservice Organization that Provides free cassette.. cfeducational teidbooks'to persons with medically certifiedsight impairments. The RFB'also offers a collection ofcassettes featuring consumer publications provided by theFederafgoveriunent: For more information and an

.application; contact:

Student SeniiceeCI-Redording for the Blind, Inc.20 Fteszel Rod&Prineeton,'NJ,085.0-(609) 452-0606'.l'(800) 221 -4792 (toll free outside New Jerday)

Index1111e01113=!1111

'This alphabetical indexwill help you find the right organization to contact about your complaint. First look for the specifictopic 'ivalfaekitoiiiobilea. Underthis toOic heading will be one or more contacts followed by the Handbook page number(s),yvherb -aryfind and/o-rtelephone numbarfor each contact. Sometimes you willbe directed to SEE another entryfoialist of contacts: SEE ALSO references direct you to other topics that may be related to your problem and help you locatethe right contact. This indei also lists all sections in the Handb'ok._ -

Adieffising(fraudulent and deceptivepractiteS).

National Advertising Division, Council ofBetter BuSiness BUreaus 43

Federal Trade Commission 79State and Loeal ConSurner Protection

Offices 4S

Aging. SEE,AL.S6 Health; HoUSing;Medicaid; Medicare; Medical)

Ameridan Health Care ASSOf'ltion 42Federal itHipireeteri 81-social Security AdminiStration 77State on Aging 59

Agricultural information: SEE Farmprograms

Agricultural Marketing Service 76

Agriculture, DePartment tif 76

Aid to Families wittlpependent Chi!dren(AFDC)-check local telephonedirectory for public Welfare or

servicescffice

AIDS Hotline 77

Air pollutionEnvironmental Protection Agency 79

Aircraft (air freight, traffic control, low-flying, noise standards, safety)

Federal Aviation Administration'78

AirlinesDepartment of Transportation, Clic

of Intergovernmental andConsumer Affairs 78

Eubie Smart Tip 44International Airline Passengers

AsioCiatiOn 43

Alcoholic beveragesabuse

NZ%

National Health Information Center 77labeling and ingredients

Bureau of Alcohol, Tobacco andFirearms 78

AliensImmigration and Naturaliiation

Service 77

Amateur radicrfficenseS and inforinatiO)COmmunications Commiision 79

AmbulancesAmerican Ambulance Association 42State and Local Consumer Protection

Offices 45

American Indians-Bureau of Indian Affairs 77

,Animal ,care and Veterinary sert.,cesAniline! Care Start 76ihumine societies-checkfecal

teiephone directory,quarantine

,Ariirit EilCare.Staff.+6State iiidiOcal Consumer Protection

Gffieee 45veterinark.drUs*

.FOOd 'and Drug Adtffinistrai'on

AntitrustDepartment of Justice, Antitrust

'Division 77Federal Trade Commission 79

Apartments: SEE ALSO HousingState and Local Consumer Protection

Offices 45

Appliancesdispute resolution

Major Appliance Consumer ActionPanel (MACAP) 43

energy efficiency,labeling-Federal Trade"L;bm missio n 79

safetyProduct Safety Hotline 76

Arbitration. SEEALSo specific industriesand products-

American Arbitration Association 42State and Local Consumer Protection

Offices 45Trade,Associations and Third-Party

Dispute Resolutir-n Programs 42

Asbestos.Hotline 79

Associations (professional and trade)Trade ASSociatiOns andThirdFarty

Dispute Resolution Programs 42

Auto Safety Hotline 78

Automobile Manufacturers 31

Automobilesadvertising

Federal Trade Commission 79State and Local Consumr(Protection

offices 45dispute re; )lution

American Automobile Association 42Automobile Manufacturer's 31Automotive Consumer Action

Program (AUTOCAP) 42.BBB AUTO LINE 42Chrysler Customer Arbitration

=Board 43Ford Consumer Appeals Board 43State and Local Consumer Protection

Offices 45emission standards

Environmental ProteCrion Agency,PUblic Information Center 79

fuel economy standards'National Highway Traffic Safety

Adrilinistratiob 78,fuel economy testing and labeling

Environniental Protection Agency,Public information Canter 79:

Imported auto standaidiNational Highiraffraffic Safety

Administration,U.S.',Ctistorne Service7a

information kickers on new carsFederal Trade Commission 79

insuranceInsurance Inforniationinstitute 43

Lecal'COnaurner Protectiondfficee5

'State Insurance RegUlatOre 63

AutomobilesContinuedlenion laws

State and Local Consumer ProtectionOffices 45'

odometer tampering and fraudAuto Safety Hotline 78State and Local bonsUmer Protection

Offices 45pedestrian safety

National Highway Traffic Safety,Administration 78

recallsNational Highway Traffic Safety

Administration 78repairs

American Automobile Association(for AAA certified repair shops) 42

BBB AUTO LINE 42.Subic, Smart Tip 38National Tire Dealers and Retreadera

AssoCiation 44State and Local ConSumer Protection

Offices 45safety

Safety Hotline 78used

bible Smart Tip 30Federal Trade Commission 79State and Local Consumer Protection

Offices 45

Bankruptcycheck kcal telephone directory for

Bankruptcy Court clerk

Banks. Banks are regulated by one or moreof the following. CheCk thedescriptions in the Selected FederalAgencies section to determine whichagency(les) to contact.

Comptroller of the Currency 7SFederal Deposit Insurance

Corporation 79Federal Homy Loan Bank Board 79Federal Reserve System 73State Banking Authorities 61

-BBB AUTO LINE 4213BB National Consumer Arbitration

Program 42

Better Businuss Bureaus. 39SEE ALCO BBB Auto Line; Council of-BetterS.Isiness Bureaus

Bicycle safetyProduct Safety Hotline 76

Bilingual educationNational Clearingho:e on Bilingual

Education Hotline 76

Bill collectionAmerican Collectors Association 42Federal Trade Commission 79State and Local Consumer Protection

Offices 45

b;ack lung benefitsMine Safety and Health,

Administration 78

Blind. SEE ALSO Digabled/HandiCaPpdbooks for 82

'83

.'

Boatingrecalls, safety

Boating Safety Hotline 78'Office of Boating, Public and

Coniumer Affairs 78

Bonds:SEE InvestMents; Stocks andbends-

. BroadcastingFederaCo:..munications Com mission 79

Brokers (stooks and bonds)Nationaft1ssociation of Securities

-DealerS,'Inc. 44,,Securitida'and EXchange

CommiSsion 80.

du reau ,of Alcohol, Tobacco andFirearms 78

- Bureau of the Census 76-

Bureau of Engraving and Printing 78

Bureau of Indian Affairs 77

Bureau of Labor-Management Relationsand C;ooperativ Programs 78

Bureau of Land Management 77

Bureau of the Publictebt 78,

-BuseSIbeggege, rates,-,and service). interstate Commerce eComMiseion 80

check with your State and LocalConsumer Protection Offices foradditional contacts

Cable television. SEE Television

Cameras and photographic equipmentPhotO Marketing Association 44State and Local Consumer Protection

'Offices 45

Cancer Hotline 77

Cars. SEE Automobiles

-,Cemeteriescomplaints

Cemetery Consumer ServiceCouncil 43

State and' coal Consumer ProtectionOffices 45

'veteransDepartment of Memorial Affairs 80

Census dataBureau of the Census 76

Central Reference Branch, National'Archives and RecordsAdministration 80

-Charitable organizations (reports cn)Ccuncilpf Better Business Bureaus 39

Chemical and oil spillsCherniCat Emergency Preparedness

Program 79National Response Center 78

Chemical Emergency PreparednessProgram 79

Chief Postaiinspector AO

Child abuse and neglectNatieriatbenter on Child,Abuse and

'Neglect 77

Chlid care. SEE,bity care

Child suPpOrten,torcementfOffice of,Child,Support Enforcement 77

-'Citizens abroad'erseis Citizeri*ervices 78

Citizenship applicationsImmigration and Naturalization

Service'77

Civil rights. SEEALSO Discrimination-Commission on Civil Rights 76Department of Health and Human

Servicee,-Office for Civil Rights 77Department of Justice, Civil Rights

Division 77:

Clearinghouse on the Handicapped 76

ClothingAmerican Apparel Manufacturers

Association 42care labeling,

Federal Commission 79children's sleepweir

(flammability standards)Product Safety Hotline 76

CoinsU.S. Mint 78'

Collection agendiesAmerican Collectors Association 42Federal-Tride Commission 79State and Cecil Consumer Protection

Offites 45

Commerce, Department of 76

CommissariesMilitary CoMmissary and Exchange

Contacts 73

Commission on Civil Rights 76

Commodity futures and optionsCommodity Futures Trading

Commission 76National Futures Association 44

Commodity Futures TradingCoMmission 76

Common Carrier Bureau 79

-CommunicationsFOeral Communications CoMmission 79

Comptroller of the Currency 78

ComputersElectronic Industries Association itZFederal Tiede Commission 79

ConServationenergy. SEE Energyland. SEE Interior, Departritent of thesoil. SEE Agriculture, Department of

Cc,:teerVation and RelewableEnergyInquiry and Referral SeHce-74

Construction (home)Home Owners Warranty PrograM 43National Association of Home

Blinders 43State and Local Consumer Protection

Offices 45

Consumer Advocate, U.S. Postal Service 80

ConsumerAffeits Administrator,Department of theInterior 77

Consumer Affairs Staff; Department ofEducation

Consumer Assistance and Small BusinessOffice, Federal ComMunicattonsComrniasion 79

Consumer pothplaints--,CoiParate"ConeuMarContaots 7

How 12 Handle vow' Own Complaint 2Simple complaint Letter

Consumer complaintsContinuedState and Local Consumer Protection

Offices 45Third-Party Dispute Resolution

Programs 42

Consumer informationConsumer Information Center 76Federal Information Centers 75Selected Federal Agencies 76State and Local Consumer Protection

Offices 45

Consumer Information Center 76

Consumer Product 3(fety Commission 76

Consuiner protection officesState, County and City Government

CansuMer Protection Offices 45

Cort!r,actsEubieSmart Tip 60YState and Local Consumer Protection

Offices 45

Cooperative Extension Service 76

Coordinator of Consumer Affairs,Departrt ent of Labor 78

Cdrporate Consumer Contacts 7

Correspondence schools. SEE Home study

Cosmetics (labeling and safety),Food andThug Administration 77

Council of Better Business Bureeus 39BBB AUTO LINE 42BBB National Consumer Arbitration

Program 42National Advertising Division 43

Counterfeit productsCounierfeit Goods Hotline 79Eubie Smart Tip 80,

Courts (small claims) 6

Creditbilling

Federal Trade Commission 79collection

American Collectors Association '42Federal Trade Commission 79State and Local Consumer Protection

Offices 45counseling-

Consumer Credit CounselingServices 6

State and Local Consumer ProtectionOffices 45

credit cardsbank issued. SEE ALSO Banks

Eubie Smart-;lo 62all cther cards

tube SMart Tip 62Federal Trade Conimissicp 79

discrimination. SEE ALSO BalksFederalTrad e Commission 79

lqtrassmentFedilialTrade Commission 79

repairState and Local Consumer Protection

Offices 45

Credit union'sNational Credit Union Administration 80

Cruise ships: 4'E ALSO Tours and tourpackages;-TaVel,Euble Smart Tip 74Federal MariiiMe Commission 79

INDEX

Currency,Bureau of Engraving and Printing 78

CustomsU.S. Customs Service 78

Dams and waterways,DeParm of the Interior, Contumer

Affa Administrator 77

Day card (c and elderly)discrimination

Department of Health and iluinanServices, Office for CiviTighls 77

State and Lena( Consumer ProtectionOffiCes 45

Debts. SEE Bankruptcy;"Credit

Dentists: SEE Health care professionals

Department of Medicine and Surgery,Veteran AdrpinistratiOn'.)0

,Department of MemorIatAffairs, Veteran!),Administration 80

Department Of Veterans Benefits 80

Departments, of Governthent.SEE-ALSO 'specific departments(i34., Agriculture, Department of)

`Selected Federal Agencies 76

Detergent. SEE Soap

pict'Programs.'SEE Weight loss programs

'Direct deposit:FinanCial Management Service 78

Direct marketingDirect Marketing Association 43Euble SmartM04Federal Trade Commission 79State and Local Consumer Protection

Offices 45U.S.Postal SerViCe 80.

Direct selling (door-todoor sales)Direct Selling Association" 43Federal Trade Commission 79 -State and Local Consumer Protection

OfficeS 45

Disabled/Handicappedbenefits

Social Security AdminiStration 77education

Clearinghouse on the Handicapped 76Fe4sral TDD Directory 81

job training and eMploymentPresident's ComMitteo on Employment

of the HandicePOed80rate Vocational and Rehabilitation

Agencie's 67veterans,

Department of Veterans Benefits 80State Vocational and Rehabilitation

-Agencies 67

bisestere (natural)Federal Einergency, tylanigement

Agency 79-National Weather 'Service 76.l.i.S:peulogidal Sur* 77

Discrimination .

Oredit: SEE ALSO BanksFederal, Tradesoomnilssion 79

.clay care.Department Of Health andHurnan.

`ServiCen;Office.fOrChi0 Rights 77

employment,.Equal EmpLymer.t Opporttmity

Commission 79President's Committee or Employment

of the Handicapped 80general

Commission on Civil Rights 76Department of Justice, Civil Rights

Division 77State and LOcal Consumer protection

Officeshealth services

Department of Health and HumanServices, Office for Civil Rights 77

hospitalsDepartmentof Health El,rid Human

Services; Office for Civil Rights 77housing

Office of.Pair Housing and EqualOpportunity 77

lending. SEE BanksMedicare/Medicaid

Health Care FinancingAdministration 77

nursing homes-Department of Health and Human

Services, cifffdelor CM! Rights 77socr'iservIce Orograrrii

Department of Health and HumanOffiCe for Civil-Rights -a

mortgagesOffice of Fair Housing and Equal

Opportunity 77

Dispute resolution by third partiesThirdParty Dispute Resolution

*Programs 42 -

Distilled spirits: SEE AlcOholic beverages

Division of Consumer Affairs, Departmentof Energy 76.

Doctors. SEE Health care professionals

Door-to-door sales. SEE Direct selling

Drinking waterSafe Drinking Water Holine 79State Utility Commissions 65

Drug Enforcement Administration 77

Drug'sillegal

Drug Enforcement Administration 77information, lateling, and safety

(prescription and non-prescription)Food and Drug Administration 77Narcotics/Drug SmUggling Hotline 78

orphan.National Health Information Center 77

VeterinifirFood and Drug Administration 77

Dry cleaningState and Local Consumer Protection

Offices 45

Education.bilingual

National Olearinghouie on BilingualEducation Hotline 76

federal programs.Department of. Education, Consumer

Affairs Staff73"DeparlMent of Education; Office of

Public Affairs 76-

EducationContinuedfinancial aid (federal)

Federal Student Financial AidProgram 76

handicapped childrenClearinghouse on the Handicapped 76State Vocational and Rehabilitation

Agencies 67home study

Federal Trade Commission 79National Home Study Council 44State and Local Consumer Protection

Office's 45Indian education

Bureau of Indian Affairs 77school lunch programs

check local telephone directory forschool board or supAntendent ofschoole

school lunch program, standardsFood and Nutrition Service 76

special edubation programsClearinghouse on the Handicapped 76

track and technicalachoolsFederat.Trade Commission 79NationalAssociation of Trade &

Technical Schools 44State and Local Ccinsumer Protection

Offices 45veterans

DePartment of Veterans Benefits 80

'Education, Department of 76

Elderly. SEF. Aging

Electronic funds transfer. SEE ALSO BanksFederal Trade Commission 79Financial Management Service 78

Electronics, consumerElectronic Industries Association 43Federal Trade Commission 79State and Local Consumer. Protection

Offices 45

Emergency preparedness.SEE ALSO Disasters

Federal Emergency ManagementAgency:79

Emergency Preparedness andResponse 79

Emission control standards.SEE Automobiles

Employmentdiscrimination

Equal Employment OpoodunityCommission 79

President's Committee on Employmentof the Handicapped Et')

health benefitsPension and Welfare Benefits

Administration 78labor disputes

American'Arbitration Association 42National Labor Relation Board 80

relocation, training, and assistanceEmployment and Training

Administration 78State Vocational and Rehabilitation

Agendies 67unfair labOrpractices

Employritont StandardsAdministration 78

85

Employment..-dontinuedNational'tthor Relations Board 80

veterans.,Office of Assistant Secretary for

Veterans' Ein ployment andTraining 78

wage issties,(ininimum and overtime)Employment Standards

Administrationworkeis'"CoMPens%lon:

Employrilent StandardsAdministration 78

worliplace economic changes'Employment Standards

AdMinistration,78workplace safety

Employr.sient StandardsAdministration 78'

,Ocotigational Safety and HealthAdministration 78

workPlate teChnOlogica(chingeiEmployment Standards

,Adniinistration78

tmployinent agencieSFederal-Trade Commission 79,NstionalAeseciation of Personnel

Conaultants44State and Local tCensumer Protection

Offices 45

Employment and training Administration 78

Employment Standards Administration 78

Energyalterna'ive fuels

Offide of Conservation and RenewableEnergy 76

check local telephone directory forstate energy, conservation office

conservationConservation and,Fienewable Energy

Inquiry and Referral Service 76NatiOnal Appropriate Technology

Aseistance Servide,76,Office of Coservation and Renewable

Eiterok743costs and billing

Department of Energy,-Division ofConsumer Affairs 76

State Utility,Coinmissions 65efficiency labeling

Conservation and Renewable EnergyInquiry and Referral Service 76

Federal Trade Commission 79regulation

State Utility Commissions 65renewable and Solar.

Conservation an Renewable Energy-Inquiry and Referral Service 76

National Appropriate TechnologyAssistance Service 76

Tennessee Valley Authority 00weatherization assistance

Office of Conservation and Renewaie'4nerdy 76

Energy, Department of 76

:Environmenthazards

Asbestge Hotline 79-Chenitcal:Einergenry,PreParedness

"PrOgrain Hotline 79National Pesticides'

;TelecOnnunications Network 79,Natien0 Response Center 78'

c-

Resource Conservation and RecoveryAct (RCRA) /Superfund Hotline 79

Safe Drinking Water Hotline 79Toxic Substances Control Act

Assistance Information Service 79Ii `rmation

:nvironmental Protection,' Agency,PufiliC Information Center 79

program fraud, waste or abuseEnvironmental Protection Agency,

inspeotor derierars WhistleBlower Hotline 79

Environmental Protection Agency 79

Equal empioyinen? opportunityEqual Employment Opportunity

Commission 79President's Committee on Employment

of the Handicapped 80

Eubie Smarttips,Airline Passenger Tips 44Auto Repairs 38Choosing Long Distance Service 30Contracts 60Counterfeit Products 80Credit Carde 62First Things First 5Health Fraud 41Home imprevements 58Mail Order 64'Telephone Solicitations 75Teleshopping 70Used Cars 30VaZation Certificates and Travel

`Clubs 74Warranties/Guarantees 57

Exchange services-Military Commissary and Exchange

Contacts 73

ExplosivesBureau of Alcohol, Tobacco and

Firearms 78

Fabrics. SEE ALSO ClothingAmerican Textile Manufacturers

Institute 42content labeling

Fe",-;aral Trade Cernmissic.. 79

Family records.National Archives and Records

Administration 80

Farm programsfarm loans

Farmers Homo Administration 76fraud, ',vactc-cr abuse

Department of Agriculture, InspectorGeneral's Hotline 76

informationCooperative Extension Service 76Department of Agriculture, Office of

Information 76

Farmers Home Administration 76

F _deral agenciesFederal Information Centers 75FedersIDD Directory 81SeleCted Federal Agencies 76

Federal Aviation Administration 78

Federal Burgau of Investigation 77

Federal Cocimunications Commission 79

Federal Deposit Insurance Corporation,79

Federal Eniergency ManagementAgency 79,

Federal Home Loan Bank Board 79

Federal Information Centers 75

F 3ral insurance Administration, Federal'Emergency Management Agency 79

Federal Maritime Co mmission,79

Federal notices and regulationsFederal Register, National Archives

and Records Administration 80

Federal property-monuments, parks

National Park-Service 77surplus sales

General SgrViCaS Administration 79

Federal Railroad Administration 78

Federa; Register 80

Federal Reserve System 79

Federal Student Financial Aid Program 76

Federal TDD Directory 81

Federal Trade Commission 79

Financial aid to *ticiefitSFederal Student Financial Aid

Program 76

Financial Management SerNice 78

Fire insuranceState Insurance Regulators 63

Fire preventionindoors

Prod:, Safety Hotline 76outdom

U.S. Fire Administration 79

FirearmsBureau of Alcohol, Tobacco and

Firearms 78

FireworksProduct Safety Hotline 76State and Local Consumer Protection

Offices 45

Fish and seafoodfishing

U.S. Fish and Wildlife Service 77inspection

National Marine Fisheries Service 76management

U.S. Fish and Wildlife Service 77nutrition information and recipes

National Marine Fisheries Service 76

Fitness. SEE Health

Flammable fabrics. SEE Clothing; Fabric

Mood insurance,Federal Insurance Administration 79

Food and Drug Admit istration 77

Food and nutritionassistance programs

Fnod and Nutrition Service 76fish and seafood

National Marine Fisheries Servicefraud waste or abuse

Department of Agriculture, Inspc JiffGeneral's Hotline 76

grading and inspeciionAgricultural Marketing Service 76

packaging, labeling, quality, and safety(except meat and poultry),Food and Drug Administration 77

f'

INDEX

Food and Nutritiori=ContinuedFood stamps

Food and Nutrition Service 76Cheek local telephone directory

for public welfare or socialservicesOffide

meat and poultry labeling, duality, andsafety

Food Safety,and Inspection-Service 76Meat and Poultry Hotline 76-Nutrition labeling

Food and Drug Ad Ministration 77HunianNutritionInformation

Service 76school lunch Program

check local telephone directory forSchool board or superintendent ofschools

ecliool lunch rrograinstandardsFood and NUtrition Service 76

tamperingFederal Bureau of Investigation 77Food and Drug Adrninistratieri 77

'turkeyFood Safety and Inspection Service 76National TurkeY,Federation 44

Food and Nutrition 'Service 76

Food Safety and Inspection Service 76

Food stampsFood and Nutrition Service 76check local telephone directory for public

'welfare or social Services office

Foreign "countriesU.S. citizens' problems abroad Overseasf

Ùitizen Services 78

-Franchises/Business opportunitiesBetterRUSiness Bureaus 39'Federal Trade Commission 79State and Local Consumer Protection

OfficeS45

Fraudulent advertising. SEE Advertising

Freight. SEW.SPeciflo forms oftransportation (e.g:Rallioads)

Fuel economystandards

National Highway Traffic SafetyAdministration 78

testing and labeling,Environmental Protection Agency,

Public Information Center 79

Faerale-C4ietery Coniurner Service Council 43Department of Memorial Affairs 80Feclerall'ade COinmission 79Funeral ServiceiConaufner Action

Program tianaCAP) 43Monument Builders of North

America 43'Stateand Local Consumer Protection

Offices 45

Furniture,manufacturing defects

Furniture InduitriConsumer ActionPanel (FICAP) 43

safetyProduct Safety Hotline76

Fulures.-SECoMmodity futures andoptions

eb &diming,Department of Agriculture, Office of

Information 78C

Gasoline pumps.SEE Weights and measures

GenealogyNational Archives and Records

Administration 80

General Services Administration 79

Government checksFinancial Management Service 78

Government Printing Office 79

Government publicationsCombiner Information Center 76Government Printing Office 79National Archives and Records

Administration, PublicationsServices 80

Selected Federal Agencies 76

Guarantees. SEE Warranties/GEaranteee

Handicapped. SEE Disabled/Handicapped

Hazardous productsProduct Safety Hotline 76

Hazardous substance spills and WasteChemical Emergency Preparedness

Program Hotline 79National Pesticides Telecommunications

Network 79,National ReSpOnse Center 78Resource Conservation and Recovery

Act (RCRA)/SUperfund Hotline 79Safe Drinking Water Hotline 79Toxic Substances Control Act Assistance

Inforniation Service 79

HealthAIDS Hotline 77ambulances. SEE AmbulancesCancer Hotlinediscrimination in services

Departnient of Health and HumanServices, Office for Civil Rights 77

doctors. SEE Health care professionalselderly. SEE Aging.6Mployee benefits

Pension and Welfare BenefitsAdministration_73

exercise and fitnessNational Health Information Center 77President's Council on Physical

Fitness and Sporti 77

Eubie Smart Tip 41Federal Trade Commission 79Food and Drug Administration 77State and Local Consumer Protection

Offices 45health maintenance organizations

(HMOs)'Office of Prepaid Health Care 77-

health spas.Federal Trade Commission 79State and LOOal Coniumer Protection

Offices 45hospital care for the indigent

HillBurton Free Hospital CareHotline 77

hospitrifeertification'Health Standards and Quality

Bilreau 77''informations

"National Health Information Center 77insurance diaPirtes

State Insurance Regulatore63

9 3

HealthContinuedjob health and safety

Occupational Safety and HealthAdministration 78

Medical devicesFood and Drug Administration 77

medical recordsStale and Local Consumer Protection

Offices 45Medicare/Medicaid


Social Security Administration 77medicine (prescription and overthe-

counter)Food and Drug Administration 77

patient educationFood and Drug Administration 77

preferred provider organizations (PPOs)Office of Prepaid Health Care 77

prescription drugsFood and Drug Adminisiration 77

raja diseasesNational Health Information Center 77

services for the disabledFederal TOD Directory 81'State Vocational and Rehabilitation

Agencies 67surgery

SeCond Surgical Opinion Program 77v:itrans

Veterans%Administration, Departmentof Medicine and Surgery 80

Health and Human Services, Departmentof 77

Health Care Financing Administration 77

Health care professionals (doctors,dentists, nurses, technicians,therapists)Occupational and Professional

Licensing Boards 5State and Local Consumer Protection

Offices 45

Health insurance. SEE Insurance

Hearing aidsFederaliader3Mmission 79Food and Drug Administration 77State and Local Consumer Protection

Offices 45,

Hearing impairment.SEE ALSO Disabled/Handicapped;

Hearing aids,Better Hearing Institute 42Federal TOD Directory 81Hearing Industries Association 43

Heating fuelinformation

Department of Energy 76safety

Product Safety Hotline 76

HillBUrton Free Hospital Care Hotline 77

Historic sites (national)National Park Service 77

Historical documentsNational Archivesend RecordsAdministration 60

Home buildersNational Association of Home

Builders 44

87

INDEX

Home equity loans. SEE ALSO BanksFederal HoMe Loan Bank Board 79Office of Fair Housing and Equal

Opportunity 77

Home improvement loans.SEE ALSO Banks

discriminationOffice of Fair Housing and Equal

Opportunity 77insurance

Title I Insurance Division 77

Home imprmiements/remodelingEubie Smart Tip 58National Association of Home

Builders 44State and Local Consumer Protection

'Offices 45

Home mortgages: SEE ALSO Banksdiscrimination

"Office of Fair Housing and EqualOpportunity 77

Federal Home Lean Bank Board 79FHA Mortgages

Office of Single Family Housing 77insurance

.Office of Single Family Housing 77Home Owners Warranty Program 43Insurance Information Institute 43State Insurance Regulator's 83

Home studyDepartment of Education, Consumer

AffaiiiStaff71National Home Study Council 44State and Local Consumer Protection

Office^ At5

Homeowner31nSuranceHome Owners Warranty Program 43Insurance Information Institute 43State Insurance Regulators'33

Hospitalscertification

Health Standards and QualityBureau 77

discriminationDepartment of Health and Human

'Services, Office for Civil Rights 77

Hotels and motelsAMerican Hotel and Motel Association 42

Hotlines (federal)AIDS Notlini77Asbestos Hotline 79Auto Safety Hotline 78Boating Safety Hotline 78Cancer Hotline 77Chemical Emergency,Preparedness

Program Hotline 79Counterfeit Goods Hotline 78InspectidGeiteral's Hotlines.

SEE Inspector General's Hotlines'Meat and PotiltryHotlinel6Narcotles/DrugSitfuggling Hotline 78National Clearinghouse on Bilingual

Educatioh,Hotline 76Product Safety Hotline 76.Resource Consignation and Recovery

,Acf(RCIlA) /Stipierfund Hotline 79Safe Drinking Water Hotline 79

Housing.SEE ALSO Home equity loans;Home improvement roans; Homeimprovements; Home Mortgages,

HousingContinueddiscrimination

Office of Fair Housing and EqualOpportunity 77

manufactured and mobile homesManufactured Housing and

Construction StandardsDivision 77

rehabilitation loansOffice of Urban Rehabilitation 77

Housing and L an Development,Department of 77

Housing loans. SEE Home mortgages

Hew to be a Smart Consumer 1

Nein., to Get the Most for Your Money andAvoid Purchasing*Problems 1

How to Handle Your Own Complaint 2

Human Nutrition Information Service 76

Humane societiescheat local telephone directory for

nearest locationState and Local Consumer Protection

Offices 45

HuntingNational Park Service 77U.S Fish and Wildlife Service 77

Immigration and Naturalization Service 77

Immunizationsforeign travel

Overseas Citizen Services 78safety

Food and Drug Administration 77students

check local telephone directory forschool board or superintendent ofschools

Imported goods. SEE ALSO specific goods(i.e., Automobiles)counterfeit

Eubie Smart Tip 80U.S. Customs Service 78

otherFederal Trade Commission 79

IndiansBureau of Indian Affairs 77

Indigent hospital careHillBurton Free Hospital Care Hotline 77

Indoor air qualityEnvironmental Protection Agency PublicInformation Center 70

In-liuMe sales. SEE Direct selling

Inspector General's Hotlines (federalagencies)

Department of Agriculture 76Environmental Protection Agency,

Whistle Blower Hotline 79Department of Health and Human

Services 77

Insuranceautomobile. SEE Automobilesbusiness

Insurance Information Institute 43dispute resolution,

American Arbitration Assmilation 42BBB National Consumer Arbitration

Program 42,:

InsuranceContinuedState Insurance Regulators 63

floodFederal Emergency Management

Agency 79health and life

American Council of LifeInsurance/Health InsuranceAssociation of America 42


State Insurance Regulators 63loan

Title I Insurance Division 77mortgage

Home Owners Warranty Program 43Insurance Information Institute 43Office of Single Family Housing 77State Insurance Regulators 63

property and casualtyInsurance Information Institute 43State Insurance Regulators 63

unemploymentEmployment and Training

Administration 78veterans', life insurance

Department of Veterans Benefits 80

Interference (radio, telephone, andtelevision)

Federal CommunicationsCommission 79

Interior, Department of the 77

Internal Revenue Service 78

International mail (duty assessment)U.S. Customs Service 78

Interstate Commerce Commission 80

Interstate Land Sales Registration 77

Investments. SEE ALSO Commodityfutures and options; Securities; Stocksand bonds

Federal Trade Commission 79Securities and Exchange

Commission 80State and Local Consumer Protection

Offices 45

Job assistance, Training, Health and Safety.SEE Employment; Labor, Department of

Justice, Department of 77

Labeling and packaging. SEE ALSOAppliances; Clothing; Cosmetics; Drugs;Energy; Fabrics; Food and nutrition

Federal Trade Commission 79Product Safety Hotline 76

Labor, Department of 78

Labor unionsconstitutions and by-laws, elections, and

financial reportsOffice of Labor-Management

Standards 78labor-management programs

Bureau of Labor-ManagementRelations and CooperativePrograms 78

member rightsOffice of Labor-Management

Standards 78

Land sales (interstate)Interstate Land Sales Registration 77

LawnsCooperative Extension Service 76

LawyersMajor Sources of Help, Private

Lawyers 6check with vour State and Local

ConsU.;ier Protection Officefor additional contacts

LeasingFederal Trade Commission 79

Legal aid/servicesLegal Aid end Legal Services 6check wtth your State and Local

C.:;risumer Protection Officefor additional contacts

Licensing boards(occupational and professional)Occupational and Professional Licensing

Boards 5State and Local Consumer Protection

Offices

Life insurance. SEE Insurance

Limited partnershipsSecurities and Exchange Commission 80

Liquor. SEE Alcoholic beverages

Loans. SEALSG Banks; Credit; Homeequity loans; Home improvementloans; Home mortgages

discriminationComptroller cf the Currency 78Federal Deposit Insurance

Corporation 79Federal Home Loan Bank Board 79Federal Reserve System 79Office of Fair Housing and Equal

Opportunity 77farm

Farmers Home Administration 76FHA mortgages

Office of Single Family Housing 77FmHA insured

Farmers Home Administration 76insurance. SEE Insuranceneighborhood commercial property

investmentOffice of Urban Rehabilitation 77

settlerient costsOffice of Single Family Housing 77

small businessSmall Business Administration 80

Long-term health care. SEE ALSO Aging;Health; Nursing homes

American Health Cilre Association 42

Magazine subscriptionsMagazine Publishers Association 43Publishers Clearing House 24State and Loca: Consumer Protection

Offices 45Subscription Research Section 80

Mail fraud and misrepresenwouiiU.S. Posta! Service 80

Mail order. SEE Direct Marketing

Mall service. SEE ALSO Post offices/Postalservice; U.S. Postal Service

root preference service Jadding orremoving names from mailing lists)

Direct Marketing ASsociation 43

Major Sources of Help 4

:,'3tnufactured Housing and ConstructionStandards Division 77

MapsU.S. Geological Survey:77

INDEX

Mass Media Bureau 79

Mass transitState and Local Consumer Protection

Offices 45

Measurements.SEE Weights and Measures

Meat and poultry. SEE Food and nutrition

Meat and Poultry Hotline 76

Medals (national)U.S. Mint 78

Medicaidcomplaints

Social Security Administration 77discrimination


fraudDepartment of Heaith and Human

Services, inspectorGenerdsHotline 77

hospital and nursing home certificationHealth Standards and Quality

Bureau 77policy information


Medical care. SEE Ambulances; Health;Health care professionals

Medical devicesFood and Drug Administration 77

Medical doctors. SEE Health careprofessionals

Medical recordsState and Local Consumer Protection

Offices 45

Medicarecomplaints, general

Social Security Administration 77discrimination


eligible PPOsOffice of Prepaid Health Care 77

fraudOffice of Prepaid Health Care 77

hospital and nursing home certificationHealth Standards and Quality

Btreau 77policy information


Medicines. SEE Drugs; Health

ModigapAmerican Council of Life

Insurance/Health InsuranceAssociation of America 42



Metric systemOffice of Metric Programs 76

Military services. SEE ALSO VeteransMilitary Commissary and Exchange

Contacts 73

Mine safetyDepartment of thejnterior, Consumer

Affairs Administrator 77Mine Safety and Health

Administration 78

95

Mine Safety and Health Administration 78

MineralsDepartment of the Interior, Consumer

Affairs Administrator 77

Minimum wageEmployment Standards

Administration 78

Mobile homesManufactured Housing and Construction

Standards Division 77

Money-back guarantees. SEEWarranties/Guarantees

Money market funds. SEE Investments

Monumentscemetery

Monument Builders of NorthAmerica 43

nationalNational Park Service 77

Mortgages. SEE HoMe mortgages

Motels. SEE Hotels and Motels

Motor veffitsies. SEE Automobiles

Moving and storage companiesinterstate (between states)

Interstate Commerce Commission 80State and Local Consumer Protection

Offices 45intrastate (inside the state)

State Utility Commission 65State and Local Consumer Protection

Offices 45

Mutual funds. SEE Investments; Stocksand bonds

Narcotics. SEE Drugs

Narcotics/Drug Smuggithy Hotline 78

National Archives and RecordsAdministration 80

National Bureau of Standards 76

National Center on Child Abuse andNeglect 77

National Clearinghouse on SilingualEducation Hotline 76

National Credit Union Administration 80

National Health Information Center 77

National Highway Raffle SafetyAdministration 78

National Labor Relations Board 80

National Marine Fisheries Service 76

National Park Service 77

National Pesticides TelecommunicationsNetwork 79

National Runaway Switchboard 77

National Weather Service 76

Natural resources. SEE Resourceconservation; specific resources

NaturalizationImmigration and Naturalization

Service 77

Noise level standards for aircraft.SEE Aircraft

Nuclear Regulatory Commission 80

89

INDEX

Nursing homesAnierican Health Care Association 42certification


Health Standards and QualityBureau 77

discriminationDepartment of Health and Human

Services, Office for Civil Rights 77information

American Health Care Association 42State and Local Ccinsumer Protection

Offices 45Veterrts' Administration 80

Nutrition. SEE Food and Within

Occupational and professional licensingboards

Major Sources of Help 4State and Local Consumer Protection

Offices 45

Odiupational Safety and HealthAdministration 78

Ocean freight,Federal Maritime Commission 79

'Odometer tampering and fraud.SEE Automobiles

Office:for Civil Rights, Department of-Health and Human Services 77

Office of Child Support Enforcement 77

Office of Consumer Affairs, Department,nfCommerco 76

Office of Disaster Assistance Programs 79

Office of Fair Housing and EqualOpportunity 77

Office of Informal Inquiries and Complaints,Federal MaritiMe Commission 79

Office of Information, Department ofAgriculture 76

Office of Intergovernmental and ConsumerAffairs, Department of Transportation 78

Office of LaborManagement Standards 78

Office of Metric Programs 76

Office of Prepaid Health Care 77

Office of Public Affairs, Department ofEducaticin 76

Office of Public Affairs, EnvironmentalProtection Agency 79

Office of Public Affairs, VeteransAdministration 80

Office of Scientific and TechnicalInformation, Department of Energy 76

Office of Single Family HoUsing 77

Office of the Assistant Secretary forVeterans' Emploiment and Training 78

Office of the Consumer Advisor,Department of Agriculture 76

Office of Urban Rehabilitation 77:

Oil resourcesDepartment of Energy 76Department of the Interior 77

Oil spillsNational Response Center 78

Overseas Citizen Services 78

Overtime payEmployment Standards

Administration 78

Package tours. SEE Travel; Tours and tourpackages; Vacation packages

Parks (national)National Park Service 77

Passport Services 78

Patent and Trademark Office 76

Pension and Welfare BenefitsAdministration 78

Pension Benefit Guaranty Corporation 80

cPension insurancePension Benefit Guaranty Corporation 80

Pension plansPension and Welfare Benefits

Administration 78Pension Benefit Guarantr

Corporation 80

Personnel consultants. SEE Employmentagencies

PesticidesNational Pesticides Telecommunications

Network 79

Pets. SEE Animal care and veterinaryservices

Pharmaceuticals. SEE Drugs

PharmaciesState and Local Consumer Protection

Orices 45

Photo finishing. SEE Cameras andPhotographic equipment

'Physical fitness. SEE Health

Physical handicaps.SEE Disabled/Handicapped

Physicians-SEE Health care professionals

PoisoningNational Pesticides Telecommunications

Network 79

PoliticaladvertisingFederal Communications

Commission 79

PollutionEnvironmental Protection Agency 79

Post offices/Postal serviceclosing appeals

Postal Rate Commission 80complaints (including mail fraud)

U.S. Postal Service 80postal rates

Postal Rate Commission 80

Poultry, SEE Food and nutrition

Power plantselectric

Edison Electric Institute 43,State Utility Commissions 65

nuclearNuclear Regulatory Commission 80State Utility Commissions 65

President's Committee on Employment ofthe Handicapped 80

President's Council on Physical Fitnessand Sports 77

96.

Private schoolscheck with your State and Local

Ccnsumer Protection Office forcontacts

Product qualityDepartment of Commerce, Office of

Consumer Affairs 76

Product safety. SEE ALSO SafetyProduct Safety Hotline 76

Public Information Center, EnvironmentalProtection Agency 79

Public landsBureau of Land Management 77

Public schoolscheck local telephone directory for la

school board or superintendent orschools

Public transportationcheck with your State and Local

Consumer Protection Officesfor contacts

Publications Services, National Archivesand Records Administration 80

Publications Service Section, GovernmentPrinting Office 79

Pyramid schemesFederal Trade Commission 79State and Local fonsumer Protection

Offices 45

Quarantine of animals.SEE Animals

Radio (citizen and amateur)Federal Communications

Commission 79

Radio/Television broadcasting.SEE Broadcasting; Interference; Politicaladvertising; Padio; Television

Radioactive materialsNuclear Regulatory Commission 80

Radiological productsFood and Drug Administration 77

Railroad Retirement Board 80

Railroadsemployee benefits

Railroad Retirement Board 80hazardous freight and cargo/safety

Federal Railroad Administration 78rates, service, and claims

Interstate Commerce Commission 80

Real estateinterstate

Interstate Land Sales 77practices and settlement procedures

Office of Single Family Housing 77State and Local Consumer Protection

Offices 45

Recalls. SEE Automobiles, Boatingother consuieer products

?roduct Safety Hotline 76

INDEX

Rehabilitation-urban housing

Office of Urban Rehabilitation 77vocational

Federal TDD Directory 81:State Vocational and Rehabilitation

Agencies 67

Remodeling. SEE Home improvements

Renewable energy.,SEE Energy

Rent control,check with your State and Local

Consumer Protection Office forcontacts

Repairs and repair facilities.automobiles. SEE Automobilesother products

State and Local Consifiner ProtectionOffices 45

Resorts. SEE ALSO.Hotels and motels;Travel; Vace..tiobreioit timesharing

American flotel and MotelAssociation 42

Eubie Smart Tip 74

Resource conservationDepartment of Energy 76Department of the Interior, Consumer

Affairs Administrator 77Environmental Protection Agency 79Tennessee Valley Authority 80

Resourcebonservation and Recovery Act(RCRA)/Siiperfund Hotline 79

Retirement benefits/plans.SEE ALSO Pension plans

Social-Secuiity Administration 77

RugsCarpet and Rug ;nstitute 42flammability standards


Runaway childrenNational Runaway Switchboard 77

Safe Drinking Water Hotline 79

Safety. SEE ALSO Aircraft; Appliances;Automobiles; Boating; Drugs; Food andNutrition; Toy; Trafficother consumer products'


Sale advertisements and flyersfederal Trade Commission 79State and Local Consumer Protection

Offices 45

Sample Complaint Letter 3

Savings and loan inelitutions (S&Ls)Federal Home Loan Bank Board 79

Savings BondBureau 'he Public Debt 78U.S. Savings Bond Division 79

School lunch programscheck local telephone directory for

school board or superintendent ofschools

School lunch program standards.Food and Nutrition Service 76

Schools. SEE Education; Private schools;Public schools

Seafood. SEE Fish and seafood; Food andnutrition

Second Surgical Opinion Program 77

Securitiesdispute resolution

National Association of SecuritiesDealers, Inc. 44

infonnationlregulationSecurities end Exchange

Commission 80

Securitias and Exchange Commission 80

ellected Federal Agencies 76

Senior citizens. SEE Aging

Servicss for the disabled.SEE Disabled/Handicapped

Single family housing. SEE Housing

Sleepwear. SEE Clothing

Small Business Administration 80

Small Claims Courts 6

SoapFood and Drug Administration 77The Soap and Detergent Association 44

Social Security. SEE ALSO Agingbenefits

Social Security Administration 77fradd

Department of Health and HumanServices, Inspector General'sHotline

Social Security Administration 77

Social services. SEE ALSO Aging;Disabied/Handicapped; Health; Welfe


Solar energy. SEE Energy

Speech impairment.SEE Disabled/Handicapped

Sports. SEE ALSO Healthequipment safety

Product Safety Hotline 76President's Council on Physical

Fitness and Sports 77

Standard & Poor's Register of Corporations,Directors and Executives 2

Standards (measurement).SEE ALSO Weights and measures

National Bureau of Standards 76State Weights and Measures

Offices 71

State, Department of 78

State Agencies on Aging 59

State Banking Authorities 61

State, County, and City GovernmentConsumer Protection Offices 45

State Insurance Regulators 63

State Utility Commissions 65

State Vocational and RehabilitationAgencies 67

State Weights and Measures Offices 71

Steamship carriersFederal MaritiMe Commission 79

Stereo equipmentElectronic Industries Association 43

Stocks and bonds. SEE ALSO Investmentsdispute resolution

National Association of SecuritiesDealers, Inc. 44

97

Stocks and bondsContinuedregulation

Securities and ExchangeCommission 80

Student aidFederal Student Financial Aid

Program 76

Subscription Research Section,GovemmePt Printing Office 79

SuperMarket scalesState Weights and Measures

Offices 71

Supplemental Security Income (SSI)Social Security Administration 77

Surgery. SEE Health; Health careprofessionals

Surplus property sales (Federal)General Services Administration 79

Survivor benefitsDepartment of Veterans Benefits 80Social Security Administration 77

Take Pride in America ProgramDepartment of the Interior, Consumer


Tamperingfood or drugs

Federal Bureau of Investigation 77Food and Drug Administration 77State and Local Consumer Protection

Offices 45odometer

Auto Safety Hotline 78State and Local Consumer Protection

Offices 45

Taxes:federal

Internal Revenue Service 78state and local

check with your State and LocalConsumer Protection Office forcontacts

Telecommunications devices for the deafFederal TDD Directory 81

TelegraphsFederal Communications Commission 79

TelemarketingFederal Trade Commission 79State and Local Consumer Protection

Offices 45

Telephone servicelocal service

check local telephone directory forcustomer assistance

State and Local Consumer ProtectionOffices 4E

long distance serviceFederal Communications

Commission istelephone preference service (for

merchandise ordered using an "800"number)Direct Marketing Association 43

telephone solicitationsEubie Smart Tip 75

TelephonesElectronic Industries Association 43Federal Communications Commission 79

91V

(3,

INDEX

Teleshopping: SEE ALSO Direct marketingEubie Smart Tip 70Federal Trade Commission 79

Televisionbroadcast regulation (including cable)

Federal ComthunicationsCommission 79

setsElectronic InduStries Association 43

television shopping networks.SEE Teleshopping

Tennessee Valley Authority 30

Textiles. SEE Clothing; Fabrics

Third-party dispule rekiluiion programsTrade Astociations and Third-Party

Dispute Resolution programs 42

Thomas Register 2

Timesharing.SEE VaCation resort timesharing

TiresAutoSafety Hotline 78National Tire Dealers and Retreaders

Association 44

TcoadcnproductsBureau of Alconof, Tobacco and

Firearms 78

Tours and tour packages. SEE ALSO-Cruise ships; TriVel; specific forms oftransportation

Eubie Smart Trip 74Federal Trade Commission 79U.S. Tour Operators Association 44

Toxic fumes (indoors)Product Safety Hotline 76

Toxic Substances Control Act AssistanceInformation Service 79

Toy safetyProduct Safety Hotline 76Toy Manufacturers of America 44

Tradedomestic

Department of Commerce, Office ofConsumer Affairs 76

Federal Trade Commission 79international

Department of Commerce, Office ofConsumer Affairs 76

Trade and technical schools.SEE Education

Trade AssocietionS and Third-Party DisputeResolution Programs 42

Trademarks and patentsPatent and Trademark Officei6

Traffic safetyNationalHighwaY Traffic Safety

Administration 78

Transportation: SEE Specific forms oftransportation (e.g. Airlines)

: Transportation, Department of 78

Travel. SEE ALSO Airlines; Automobiles;Buses; Cruise ships; Raiiroads; Tours-arid tour packages; Travel agents;Vacation Ockitged; Vacation resorttimesharing

club promotions and vacationc§rtifidates

Eubie &hart Tip 74'Federal Trade Commission 79

9

TravelContinuedfraud

Federal Trade Commission 79State and Local Consumer Protection

Offices 45U.S. citizens' problems abroad

Overseas Citizen Services 78

Travel agentsAmerican Society of Travel Agents,

Inc. 42

Treasury, Department of the 78

Treasury notes, bills, bonds, and securitiesBureau of the Public Debt 78

Trust companiesFederal Reserve System 79

Trucksfreight

Interstate Commerce Commission 80safety

National Highway Traffic SafetyAdministration 78

UnemploymentEmployment and Training

Administration 78

Unfair labor practicesEmployment Standards

Administration 78

Urban rehabilitationOffice of Urban Rehabilitation 77

U.S. citizens' problems abroadOverseas Citizen Services 73

U.S. Coast Guard, Office of Boating, Publicand,Consumer Affairs 78

U.S. Customs Service 78

U.S. Fire Administration 79

U.S. Fish and Wildlife Service 77

U.S. Geological Survey 77

U.S. Government departments. SEE ALSOspecific department (e.g. Agriculture,Department of)

Selected Federal Agencies 76

U.S. Mint 78

U.S. Postal Service 80

U.S. Savings Bonds Division 79

U.S. territci lesDepartment of the Interior, Consumer


Used cars. SEE Automobiles

UtilitiesState Utility Commissions 65

Vacation packages. SEE ALSO Tours andTour Packages; Travel

Eubie Smart Tip 74State and Local Consumer Protection

Offices 45

Vacation resort timesharingFederal Trade Commission 79State and Local Consumer Protection

Offices 45

Veteransbenefits

Department of VeteransBenefits 80

burial benefits,Department of Memorial Affairs 80

VeteransContinueddisability compensation

Department of VeteransBenefits 80

job counseling and trainingOff,ce of the Assistant Secretary

for Veterans' Employment andTraining 78

life insuranceDepartment of Veterans

Benefits 80medical care

Department of Medicine andSurgery 80

mortgagesOffice of Public Affairs 80

VA hospitalsDepartment of Medicine and

Surgery 80Veterans Administration 80

Video (cameras, cassette recorders andgames)

Electronic-industries Association 43State and Local Consumer Protection

Offices 45Visa Services 78Visual impairment.

SEE Disabled/HandicappedVocational rehabilitation.

SEE ALSO Disabled/HandicappedState Vocational and Rehabilitation

Agencies 67Vocational schools

Federal Trade Commission 79National Association of Trade &

Technical Schools 44State and Local Consumer Protection

Offices 45

Wages (garnishment, minimum wage,overtime pay)

Employment StandardsAdministration 78

Warranties/GuaranteesEubie Smart Tip 57Federal Trade Commission 79Home Owners Warranty Program 43State and Local Consumer Protection

Offices 45Weather

National Weather Service 76

Weatherization Assistance Inquiries,Office of Conservation and Renewable

Energy 76

Weight loss programsCooperative Extension Service 76Federal Trade Commission 79'Food and Drug Administration 77State and Local C Onsumer Protection

Offices 45Weights and measures .

National Bureau of Standards 76State Weights and Measures

Offices 71

-WelfareSocial Security Administration 77State and Local Consumer Protection

Offices 45Wildlife resources and refuges

U.S. Fish and Wildlife Service 77Work-at-hone'schemes

Federal Trade Commission 79State and Local Consumer Protection

Offices 45U.S. Postal Service 80

Workers' compensationEmployment Standards

Administration 78

Writing a Complaint Letter 2

* us. ciovEfikiAE.kr PRINTING OFFICE: 1987-183-902

98

Acknowledgments

Funding for this publication was made possible through the support of the following Federal departments and agencies:

Consumer Product Safety CommissionDepartment of AgricultureDepartment of DefenseDepartment of EducationDepartment of EnergyDepartment of Health and Human servicesDepartment of Housing and Urban ...4velopmentDepartment of the InteriorDepartment of JusticeDepartment of Labor

Department of TransportationFederal Communications CommissionFederal Deposit Insurance CorporationFederal Trade CommissionGeneral Services AdministrationNational Credit Union AdministrationPostal Rate CommissionSmall Business AdministrationUnited States Postal ServiceVeterans Administration

Special recognition to members of the Consumer Affairs Council for their assistance with this publication and their roleas consumer affairs representatives for Federal departments and agencies.

ACTIONM7. C. Wade Freeman

Administrative Conferenceof the United StatesMr. Jeffrey Lubbers

Commission on Civil Rights"Mr. Jay Neel

Commodity Futures Trading CommissionThe Honorable Fowler C. West

Consumer Product Safety CommissionMr. Daniel Rumett

Department of AgricultureMs. Ann Collins Chadwick

Department of CommerceMs. Jewell F. Duvall

Department of DefenseMs. Barbara SchoenbergerDavid J. Armor, Ph.D.

Department of EducationMr. Brian Lopina

Department of EnergyMs. Rose Bates

Department of Healthand Human ServicesMr. Neil Romano

Department of Housingand Urban DevelopmentMs. Jayne Gallagher

Department of the InteriorAndrew S. Adams, Ph.D.

111!,

Department of JusticeMr. Stephen R. Colgate

Department of LaborMr. Al Cruz

Department of StateMr. Marshal; Adair

Department of TransportationMr. Hoyte B. Decker, Jr.

Department of the TreasuryMs. Dolly Wells

Equal Employment OpportunityCommissionMr. Johnnie L. Johnson, Jr.

Federal Communications CommissionMs. Patti Grace Smith

Federal Deposit Insurance CorporationMs. Janice M. Smith

Federal Emergency Management AgencyMr. James P. McNeil

Federal Energy Regulatory CommissionMs. Rebecca Poe

Federal Home Loan Bank BoardMr. Jerry Selby

Federal Maritime CommissionMr. Geoffrey Rogers

Federal Reserve BoardMs. Ann Marie Bray

Federal Trade CommissionMs. Irene Vawter

General Services AdministrationMs. Teresa Nasif

International Trade CommissionMr. Kenneth Mason

Interstate Commerce CommissionMs. Alice Ramsay

Merit Systems Protection BoardMs. Ma Kimsey

National Credit Union Administrat3nMr. Nicholas Veghts

National Transportation Safety BoardMr. Allan Pollock

Nuclear Regulatory CommissionMr. Johnnie Moore

Postal Rate CommissionMs. Maureen Drummy

Securities and Exchange CommissionMs. Bonnie M. Westbrook

Small Business AdministrationMr. Paul Pumpian

Tennessee Valley AuthorityMs. Sandra McMahan

United States Postal ServiceMs. Ann McK. Robinson

Veterans AdministrationMs. Rosa Maria Fontanez

The Federal Consumer Affairs Council was established by Presidential Executive Order 12160 in 1979. In 1981, PresidentReagan appointed Virginia H. Knauer, his Special Adviser for Consumer Affairs, Chairperson of the Council. The Council consistsof the consumer affairs directors of some 41 Federal entities, including the executive branch as well as independent regulatoryagencies.

Members meet quarterly for policy coordination briefings and discussions of administrative developments and concernsrelating to Federal consumer activities. The Council addresses the information needs of Federal consumer affairs specialiststhrough formal training programs.

Additional assistance provided by:

Ms. Margaret BassfordDepartment of Transportation

Mr. J. Michael ClarkDepartment of Justice

JMMIIf,

Ms. Lorraine HerbertNational Archives andRecords Administration

Ms. Melba MeadorEnvironmental protection Agen

9

Linda Mount, Ph.D.Department of Education

Mr. Olaf OttoDepartment of State

93

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DOCUMENT RESUME CE 049 396 TITLE, Consumer's … · Consumer's Resource Handbook. INSTITUTION Office of Consumer Affairs, Washington, D.C. PUB DATE ... Lynn Pisano. Managing Editor