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Converged Business eXchange

Document Reference: CBX_Company_Overview_2016

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CBX Tech (PTY) Ltd

About Us With approximately 60 years combined industry experience, CBX Tech (Pty) Ltd. is an Information and Communication Technology (ICT) services provider to the Southern African Small, Medium and Enterprise (Corporate) business markets, with a very unique positioning and exclusive approach to the suitable application of world-class convergence technologies in new and existing communication environments. Expanding into Africa is a crucial growth factor and is included in the SADC strategy for CBX Tech (Pty) Ltd. with existing partners in SADC. CBX Tech (Pty) Ltd. will lead the change from traditional ICT into Convergence, through the integration of business communications onto a single IP based network.

We cater and advise on the needs for all organisations, ranging from only a few users on a standalone platform to unlimited growth in users with all required value-added applications. CBX Tech (Pty) Ltd. currently maintains and supports the communication platforms of some listed multinationals, ranging in the vertical market space from the five star hospitality industry to one of the largest outsource ICT Companies in South Africa.

Our Vision To become the partner of choice for the African telecommunications market through sustainability of customer relationships, ensuring profitability, growth and shareholder satisfaction.

Our goal at CBX Tech is to add value to all our clients, enabling organisations to operate at optimum levels, thereby improving their own productivity. Our role within the requirement to fulfil communication needs (Voice and Data) is to be the communication arm of your business, ensuring you availability through innovation, technology, mobility, knowledge transfer and empowerment, in turn simplifying your management.

The CBX Tech partnership program will ensure you a communication solution for life, with peace of mind. We take pride in the fact that in most cases we know more about our customer’s business processes than they do. Our commitment to you:

We will remain relevant.

We will remain diligent. Our proposals will add value to your business.

We will strive to improve ... always.

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CBX Tech (PTY) Ltd

Our Mission Statement The CBX Tech team has fervour for the industry not only based on the amount of time spent in the industry over the last approximately 15 years per individual, but also built on intricate solutions provided in most of the vertical markets. Through respecting our customer’s telecommunication needs and their businesses, we innovate and implement the best possible solutions. The integrity of our company is the most important aspect of our business, this is why our customers are not known as customers, but as partners to our success through the values we apply in our day-to-day

interactions, Integrity, Respect, Innovation and Passion.

Our standard practice within CBX Tech (Pty) Ltd.

1. We consult and provide a proposal based on our analysis (after a few visits to your premises).

2. We implement the solution proposed, agreed and signed off by both yourself and your CBX Tech team contact.

3. We offer the support option to manage the implemented solution. 4. We inform you of updates available for solution (non-compulsory) as well as

present you with augmentation options to accommodate your business, its changes and its growth.

Brief background on our Ship’s Captain:

Michael Vorster (Ship’s Captain) Spending most of his professional life in the Telecoms arena fortifying partnerships with key players in the industry, Michael Vorster has ensured that applicability in today’s day and technological age is always at the forefront when negotiating with our clients and vendors.

Our CBX Tech (Pty) skill set and expertise availability:

Based on the solution provided and installed by CBX Tech (Pty) at your premises, we provide you with a 1 year solution warranty. The equipment and software warranties are obtained from our selected suppliers and by building you a solution comprising of different components (should that be within the customer requirement), whether for voice only or complete UC environments, CBX Tech (Pty) Ltd. offers you the same warranties in the form of our 1 year solution warranty. Over and above the standard 1 year solution warranty offered, we are able to offer extended equipment warranties at an additional cost. Please consult with your CBX Tech Team Contact for more information on this offer.

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CBX Tech (PTY) Ltd

Our in-house skill set as defined earlier, allows us to offer you different levels of service and maintenance in the form of a Service Level Agreement (SLA).

Our Service Level Agreements are built on technical engineer’s time offered at your premises on a monthly basis. Should the selected number of hours on site be exceeded, it is billable per hour.

Our SLA’s are also calculated based on the ICT platform installed (Alcatel-Lucent, Cisco, Polycom, Lifesize etc.), the current software release of the platforms, the number of users configured and in use on the system as well as the Alcatel-Lucent range of software applications selected and installed (OmniVista 8770 Network Management System, Alcatel-Lucent OmniTouch Call Centre software or Alcatel-Lucent Unified Communications Suite software).

The monthly amount payable also comprises of an amount based on the response time(s) required from you as the customer. This portion is determined by two response time parameters: - Technical remote dial-in response time to attempt fault resolution. - Technical on-site response time in order to resolve the fault logged based on the

severity of the call.

CBX Tech (PTY) Ltd coverage:

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CBX Tech (PTY) Ltd

Networked Partners

CBX Tech (Pty) Ltd. has implemented the true meaning of Business Networking, whereby opportunities are created on an on-going basis through networks of like-minded business people.

The range of products and services put forward to meet our client’s needs, comprises of the following Solutions: a. Communication Solutions

- SIP; IP and Hybrid Telephony Solutions - Data Networking Solutions - VOIP & GSM Call Routing - Unified Communications - Mobile Communications & Integration Options - Contact Centre / Call Centre Applications and Solutions - Hospitality Solutions - Video Conferencing - Interactive Whiteboards

b. Cabling & Infrastructure Solutions

a. Krone b. Molex c. Meganet

- Cat 6 - Cat 5 - Cat 3 - Fibre Installations - Server Room Builds

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CBX Tech (PTY) Ltd

Some Major Accounts

A detailed Products & Services Portfolio is available on request from your CBX Tech Team Contact. We are really looking forward to meet with you face to face and have you enjoy half an hour of intelligent conversation. Looking forward to hearing from you.

Best Wishes The CBX Tech TEAM