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DOCUMENT NO: MK/MM/03
ISSUE NO.- 01 ISSUE DATE: - 01/10/2010
CONTROLLED ISSUED BY: GM I/c (Marketing)
NATIONAL FERTILIZERS LIMITED
CORPORATE OFFICE & CENTRAL MARKETING OFFICE A-11, Sector 24, NOIDA 201301
District - Gautam Budh Nagar (U.P.) Ph: 2412445 FAX: 2412397
Email [email protected]
Marketing Division
PROCEDURES
CONTROLLED INDUSTRIAL PRODUCTS
(MARKETING) (PART-2 )
Deptt. / Section MK / IP Document No. MK/MM/03 Issue No./Date 1.0 / 1.10.2010Revision No. /Date Page 1 of 1
Prepared by Chief Manager (IP) Signature Approved by General Manager –I/c (Mktg.) Signature
DOC. NO. TITLE
PART – I PROCEDURES
IP-RP-01 CUSTOMER REGISTRATION
IP-PP-01
IDENTIFICATION OF CUSTOMER REQUIREMENTS
IP-IP-01 CUSTOMER COMMUNICATION
IP-CP-01 HANDLING OF CUSTOMER COMPLAINT
PART – II ANNEXURES / FORMATS
ANNEXURE -I LIST OF INDUSTRIAL PRODUCTS
ANNEXURE-II GENERAL TERMS & CONDITIONS
ANNEXURE-III STATUTORY REQUIREMENTS FOR VARIOUS INDUSTRIAL PRODUCTS
IP-RF-01 PARTY CODE REGISTER
IP-PF-01 PERFORMA FOR BANK GUARANTEE
IP-PF-02 IOM TO IPD FOR PAYMENT DETAILS (FAX/E-MAIL)
IP-PF-03 IOM TO F&A (CMO) FOR DEPOSIT
IP-PF-04 IOM TO UNITS INDICATING CRV NOS.
IP-PF-05 IOM INDICATING REBATES & CLAIMS
IP-PF-06 DAILY REPORT BY D&Cs
IP-PF-07 IOM FOR CHANDED PRICE, TERMS & CONDITIONS
IP-CF-01 COMPLAINT REGISTER
IP-CF-02 IOM FOR COMPLAINT TO UNITS
IP-CF-03 QUARTERLY STATUS OF COMPLAINT TO MR
Corporate Office
& Marketing
PROCEDURES
CONTROLLED PROCEDURES
MANUAL(INDUSTRIAL PRODUCTS)
INTRODUCTION
Deptt. / Section MS / MR Document No. MR/CM/01 Issue No./Date 1.0 / 01.10.2010
Revision No./Date Page 1 of 2
Prepared by Chief Manager (IP) Signature Approved by General Manager-I/c (Marketing) Signature
1.0 INTRODUCTION
The Procedures Manual (Industrial Products) is based on the requirement of
ISO-9001:2008 for effective implementation and maintenance of the
Procedures for Industrial Products for NFL Corporate Office and for the
Marketing Division.
2.0 SCOPE
This Procedure Manual (Industrial Products) shall apply to all documents and
activities related to Procedures for Industrial Products under Quality System.
3.0 ACCESSABILITY / DISTRIBUTION:
This manual and any further revision shall be approved and issued by Head of
Industrial Products Division and would be uploaded on the Intranet website of
NFL, Corporate Office ( www.nfl.co.in ) in a read only PDF format. The same
shall be accessible to the users through login id / password. A Master
‘Controlled’ copy shall be maintained each by Industrial Products Head and
MR. One copy of this Manual can be printed by D&C Cells of various Units
which shall be an ‘Uncontrolled’ one. Industrial Products Head shall update
the document under his custody as per details given in the documents and
data control procedure. Amendments shall be made by replacing the pages in
question and shall be identified by putting revision number and date of
amendment on each such page at appropriate place. If 20 pages of this
manual has been amended and changed, then issue number shall be
changed.
The controlled copy of this manual shall be strictly confidential document.
Marketing Division
PROCEDURES
CONTROLLED CUSTOMER
REGISTRATION
Deptt. / Section MK / IP Document No. IP/RP/01 Issue No./Date 1.0 / 1.10.2010Revision No. /Date Page 1 of 3
Prepared by Chief Manager (IP) Signature Approved by General Manager-I/c (Mktg.) Signature
1.0 PURPOSE
Registration of parties for purchase of Industrial Products being manufactured & marketed by NFL. .
2.0 SCOPE
All Industrial Products as per list given at Annexure I
3.0 REFERENCE Nil 4.0 DEFINITION ECC Excise Control Code LST: Local Sales Tax CST: Central Sales Tax CO: Corporate Office CMO: Central Marketing Office CM: Chief Manager D&C Dispatch & Coordination Cell F&A: Finance & Accounts IPD: Industrial Product Division 5.0 RESPONSIBILITY
As per procedure given below: 6.0 PROCEDURES 6.1 All those parties interested in purchasing Industrial Products from NFL have to
get them registered with NFL by depositing security (registration) of Rs. 25,000/- for the purchase of all the products except Carbon Slurry for which the security (registration) amount is Rs. 10,000/-. The security amount is to be paid through Demand Draft, favoring National Fertilizers Limited, payable at Delhi/ N.Delhi. The security deposit is refundable on termination of business with National Fertilizers Limited; however it shall not attract any interest on the security amount. The security deposit for purchase of Nitric Acid to the States of M.P.,
Marketing Division
PROCEDURES
CONTROLLED CUSTOMER
REGISTRATION
Deptt. / Section MK / IP Document No. IP/RP/01 Issue No./Date 1.0 / 1.10.2010Revision No. /Date Page 2 of 3
Prepared by Chief Manager (IP) Signature Approved by General Manager-I/c (Mktg.) Signature
Gujrat, Bihar, Jharkhand, W.B., Orissa, Chhattisgarh shall be Rs. 1.00 Lakh (Rupees One Lakh only).
6.2 The security (registration) amount mentioned above is existing as on date which
may be change in future as per requirement and after taking due approval of competent authority. At the time of Registration, Buyer shall submit the following documents to NFL
a) Copy of Memorandum of Association in case of limited company/Photocopy of partnership deed duly notarized/Notarized Affidavit for sole proprietor.
b) Photo copies of E.C.C. No., LST, CST, advance ‘C’ form (Blank)
c) Bankers Name with address, Account No., Type of account, Name/s of signatories preferably on banks letterhead pad.
d) The documents required as a statutory requirement as per Annexure-3.
6.3 Before Registration Process, the Buyer shall be informed the General Terms and
Conditions (given at Annexure 2) for purchase of Industrial Products from NFL. 6.4 All the parties shall be registered in a controlled sequence Number with the
starting alphabet to that of Party’s Name’s starting alphabet followed by a numeric number of 9000 series which shall be issued in sequence for each alphabet.
6.5 The registration details of the Party shall be noted down in party code register
having Format No.IP/RF/01 and a letter shall be issued to the Party informing them the Party Code. The copies of this letter shall be sent to
a) I/C (F&A), CMO, Noida enclosing the Registration amount to be deposited in
Party’s Registration head. b) Computer Services, CO, Noida for entering the Party details in the IPD’s
computerized dealer directory.
c) D&C concerned with all the relevant information required at the time of Dispatch.
6.6 The Party on registration is again informed verbally and in writing all the General
Terms and Conditions as given at Annexure -2.
Marketing Division
PROCEDURES
CONTROLLED CUSTOMER
REGISTRATION
Deptt. / Section MK / IP Document No. IP/RP/01 Issue No./Date 1.0 / 1.10.2010Revision No. /Date Page 3 of 3
Prepared by Chief Manager (IP) Signature Approved by General Manager-I/c (Mktg.) Signature
7.0 ENCLOSURES
Annexure 1 - List of Industrial Products
Annexure 2 - General Terms and conditions Annexure 3 - Statutory requirements for various Industrial Products Format No.IP/RF/01 Party Code register Format
Marketing Division
PROCEDURES
CONTROLLED IDENTIFICATION OF
CUSTOMER REQUIREMENTS FOR
INDUSTRIAL PRODUCTS
Deptt. / Section MK / IP Document No. IP/PP/01 Issue No./Date 1.0 / 1.10.2010Revision No. /Date Page 1 of 4
Prepared b Chief Manager (IP) Signature Approved by General Manager-I/c (Mktg.) Signature
1.0 PURPOSE
Determination and Review of Customer Requirements related to the Industrial
Products.
2.0 SCOPE
All Industrial Products as per list given at Annexure 1.
3.0 REFERENCE
Registration Procedure No: IP/RP/01
4.0 DEFINITION
IPD - Industrial Product Division
DD- Demand Draft
D&C- Dispatch and Coordination Cell.
PO – Purchase Order
IPs - Industrial Products
BG – Bank Guarantee
PBG – Performance BG
LC – Letter of Credit
CRV – Cash Receipt Voucher
5,0 RESPONSIBILITY
As per procedure given below:
6.0 PROCEDURE
6.1 NFL shall market the Industrial Products only through those parties who get themselves registered with NFL as per procedure No.IP/RP/01.
6.2 On receipt of the Purchase Order from the registered party for any Industrial
Products, Purchase Order (PO) will be checked by the concerned official of IPD for the following:
Marketing Division
PROCEDURES
CONTROLLED IDENTIFICATION OF
CUSTOMER REQUIREMENTS FOR
INDUSTRIAL PRODUCTS
Deptt. / Section MK / IP Document No. IP/PP/01 Issue No./Date 1.0 / 1.10.2010Revision No. /Date Page 2 of 4
Prepared b Chief Manager (IP) Signature Approved by General Manager-I/c (Mktg.) Signature
a) The specification indicated in the P.O. for the product are acceptable to NFL and the party has indicated the NFL Unit from where the product is to be lifted.
b) Delivery Term indicated is acceptable to NFL. c) Whether advance payment has been made by the party or the party has
asked for credit purchase (secured). In the event of above conditions being acceptable, the following shall be examined further:
i) Advance payments shall be in the form of DD/Pay Order/Bankers
Cheque favoring NFL payable at either Noida/New Delhi/Delhi or Chandigarh or respective D&Cs as the case may be. Local cheques or “any where banking” cheques are also acceptable but material shall only be supplied after their clearance.
ii) In case of secured credit, security in form of either BG/LC or fixed
deposits in favour of NFL has been made available (with the exemption to the Public/Central/State Govt. companies).
iii) In case of payments against secured credit, the parties will submit
BG in the format (No IP/PF/01) from any nationalized and scheduled bank. Concerned Finance shall vet these bank guarantees before IPD start dispatching material against the same. The Bank Guarantees shall also be accepted of reputed scheduled Banks after due approval from competent authority.
iv) This payment procedure shall be overlapped by procedure
mentioned in any contract or agreement separately entered into by NFL.
6.3 The last date of supply of the material against BG, in case of Credit sale, shall
be arrived at by deducting the credit period from the validity of BG. 6.4 IPD at Noida and Zonal Marketing Office Chandigarh shall deposit all the
payments received by 4.00 P.M. on the same day. Marketing Department Chandigarh shall convey the payments through fax to IPD Noida by 4.15 P.M on the same day in the Format IP/PF/02.
6.5 The D&C Cells of respective units shall accept these payments payable at unit
and shall issue delivery order accordingly. The detailed statement of payments received by D&C shall be sent to IPD & F&A, CMO on monthly basis.
Marketing Division
PROCEDURES
CONTROLLED IDENTIFICATION OF
CUSTOMER REQUIREMENTS FOR
INDUSTRIAL PRODUCTS
Deptt. / Section MK / IP Document No. IP/PP/01 Issue No./Date 1.0 / 1.10.2010Revision No. /Date Page 3 of 4
Prepared b Chief Manager (IP) Signature Approved by General Manager-I/c (Mktg.) Signature
6.6 Officer concerned of IPD shall deposit the payment received from the party with the finance department in the Format No. IP/PF/03 The concerned finance will issue a CRV numbers for each payment. After receipt of CRV number, IPD official shall intimate the payments to the concerned unit in the Format No: IP/PF/04.
6.7 Details of consignee, if any, shall be intimated separately. In order to avoid
confusion, the consignee details as given by the parties shall be faxed to D&C concerned.
6.8 IPD shall forward all the rebate claims and reconciliation cases within 5
working days from the date of receipt of the said documents in IPD’s office in the Format No IP/PF/05. The time period is for those cases whose document are complete in all respect. For those incomplete rebate documents, the party shall be informed on telephone followed by a letter for complying to complete the rebate documents.
6.9 Any change in conditions of P.O. due to change in terms of sale, shall be
conveyed by the party in the form of amended P.O.. The original P.O. and amended P.O. shall be sent to the unit concerned for their reference & records.
6.10 Any change in price, terms and conditions of Industrial Products shall be
intimated to concerned D&C through FAX from the date, the decision is taken mentioning therein clearly the changed terms along with the effective change date as per Format No.IP/PF/07.This shall be followed with photocopy of approval to all the concerned.
6.11 Industrial products mainly Methanol, Nitric Acid, Sod. Nitrate, Sod. Nitrite,
Ammonium Nitrate(M), Argon, Liquid Oxygen, Liquid Nitrogen etc. dispatched from any of the NFL’s Unit shall carry with them the actual lab analysis of the product being loaded in the truck or being filled in the Tanker.
6.12 All D&C Cells shall convey the daily report in the Format No IP/PF/06 on
each working day to IPD’s CMO office by 10.00 A.M which will indicate the completion of PO. The daily report shall be conveyed by D&C through Fax/Phone/E-Mail.
7.0 ENCLOSURES
Annexure 1 - List of Industrial Products Annexure 2 - General Terms and conditions
Format No.IP/PF/01 Performa for Bank Guarantee Format No.IP/PF/02 IOM to IPD for Payment Details (FAX/E-mail) Format No.IP/PF/03 IOM to F&A, CMO for Deposit Format No.IP/PF/04 IOM to Units indicating CRV Nos.
Marketing Division
PROCEDURES
CONTROLLED IDENTIFICATION OF
CUSTOMER REQUIREMENTS FOR
INDUSTRIAL PRODUCTS
Deptt. / Section MK / IP Document No. IP/PP/01 Issue No./Date 1.0 / 1.10.2010Revision No. /Date Page 4 of 4
Prepared b Chief Manager (IP) Signature Approved by General Manager-I/c (Mktg.) Signature
Format No.IP/PF/05 IOM indicating Rebates & Claims Format No.IP/PF/06 Daily Report by D&C’s Format No.IP/PF/07 IOM for changed price, terms & conditions
Marketing Division
PROCEDURES
CONTROLLED CUSTOMER
COMMUNICATION
Deptt. / Section MK / IP Document No. IP/IP/01 Issue No./Date 3.0 / 1.9.2006
Revision No. /Date 1.0 / 1.9.2006 Page 1 of 3
Prepared by Senior Manager (IP) Signature Approved by General Manager (Mktg.) Signature
1.0 PURPOSE
To determine & implement effective communication with customers in relation to :-
a) Product Information,
b) Enquiries, Contracts, Purchase Orders, including amendments, and
c) Customer Feedback, including Customers Complaints
2.0 SCOPE
Covers all Industrial Products as per list given at Annexure -1
3.0 REFERENCE
Nil
4.0 DEFINITION
AIIGMA- All India Industrial Gases Manufacturer Association
5.0 RESPONSIBILITY
As given below in the procedure.
6.0 PROCEDURE
6.1 Information about the product is given to the expected / regular customers by
following means:
a) Through Company website - Product details are given on website of NFL
(www.nationalfertilizers.com) along with the product specifications. This
website is regularly updated, whenever necessary based on any modifications in
the specifications or any new product being added by any of the NFL’s Plants.
b) Technical Brochures - are also supplied to prospective buyers.
c) Through media - Data published in the database of Chemical weekly or other
related data magazines.
Marketing Division
PROCEDURES
CONTROLLED CUSTOMER
COMMUNICATION
Deptt. / Section MK / IP Document No. IP/IP/01 Issue No./Date 3.0 / 1.9.2006
Revision No. /Date 1.0 / 1.9.2006 Page 2 of 3
Prepared by Senior Manager (IP) Signature Approved by General Manager (Mktg.) Signature
d) Through Advertisements - Advertisement of the products especially Industrial
Gases are published in AIIGMA magazine.
e) Verbal, through FAX, E-Mail, letter - The queries received from the Parties
requesting in respect of product details shall be compiled with by giving product
specifications in the List of Industrial Products given at Annexure 1 and
General Terms and Conditions for doing business with the NFL as per
Annexure 2.
6.2 Depending upon availability, NIT of certain industrial products is floated in leading
National News Papers.
a) Copy of NIT published in leading News papers is sent to all those parties who
are registered with us for that particular product whose NIT is issued and to any
other party for which Product Manager has information.
b) The Tender documents shall be issued either by hand or through registered post
/ Private Courier/Speed Post.
c) All the information relating to tender like price bid opening, discussion date etc.
shall be communicated to the party in writing at the correspondence address
given by the party in their Tender.
6.3 The communication regarding Purchase Order and supply of Industrial Products
against it, the same has been spelt out in Procedure No.IP/PP/01. The subsequent
amendment by the customer is also covered in this Procedure.
6.4 The Customer Feed-back and the Customer complaint are covered in Procedure
No.IP/CP/01.
7.0 ENCLOSURES
Annexure 1 - List of Industrial Products,
Marketing Division
PROCEDURES
CONTROLLED CUSTOMER
COMMUNICATION
Deptt. / Section MK / IP Document No. IP/IP/01 Issue No./Date 3.0 / 1.9.2006
Revision No. /Date 1.0 / 1.9.2006 Page 3 of 3
Prepared by Senior Manager (IP) Signature Approved by General Manager (Mktg.) Signature
Annexure 2 - General Terms and conditions for Industrial products, Annexure 3 - Copy of Tender documents for Industrial products,
Marketing Division
PROCEDURES
CONTROLLED PPROCEDURE FOR
HANDLING CUSTOMER COMPLAINT
Deptt. / Section MK / IP Document No. IP/CP/01 Issue No./Date 1.0 / 1.10.2010 Revision No. /Date Page 1 of 3
Prepared by Chief Manager (IP) Signature Approved by General Manager-I/c (Mktg.) Signature
1.0 PURPOSE
To establish and maintain procedure for receipt and redressal of customer Complaints /
Grievances related to Industrial products
2.0 SCOPE
This procedure covers all Industrial Products being manufactured & marketed by NFL.
3.0 REFERENCE
Procedure Manual of Nangal Unit for ISO-9001-2008
PP-IP-02 PN-OP-04
PP-IP-03 PS-OP-04
PM-1P-01 PM-OP-05
PM-0P-04 PM-OP-06
PM-OP-13 PC-1P-02
PN-IP-01 PC-OP-02
PN-IP-02
Procedure Manual of Panipat, Bathinda & Vijaipur units for ISO-9001(2008) covering
Industrial products
4.0 DEFINITION
None
5.0 RESPONSIBILITY
As indicated in the procedure below and Procedure Manual Bhatinda, Panipat &
Vijaipur Units for ISO-9001-2008 covering Industrial Products
6.0 PROCEDURE
a. Customer complaint may be verbal or through telephone/letter/e-mail. On receipt
of the customer complaint, the concerned officer will record/send the complaint to
IPD Group at NOIDA.
Marketing Division
PROCEDURES
CONTROLLED PPROCEDURE FOR
HANDLING CUSTOMER COMPLAINT
Deptt. / Section MK / IP Document No. IP/CP/01 Issue No./Date 1.0 / 1.10.2010 Revision No. /Date Page 2 of 3
Prepared by Chief Manager (IP) Signature Approved by General Manager-I/c (Mktg.) Signature
b. At IPD NOIDA, each complaint shall be recorded in the Complaint register having
Format No. IP/CF/01 by the concerned Official of the IPD.
c. Complaints related to any problem pertaining to Unit shall be communicated to the
Unit concerned in the format No.IP/CF/02 with a copy to D&C Cell for follow up
with the Unit for corrective & preventive action.
d. All the problems related to the Transportation shall be conveyed to the
Incharge(Transportation) of the unit concerned along with a copy to Incharge
D&C Cell for follow up / expeditious corrective & preventive action.
e. Concerned Officer of the IPD will ensure that necessary reply based on the
response from the Unit is sent to the complainant within a reasonable period and in
any case not beyond 45 days from the receipt of the complaint. In case corrective /
preventive action to be communicated to the complainant requires more than 45
days, an interim reply shall be sent.
f. All the dispatches of IPD shall conform to the minimum Specifications as
mentioned in the List of Industrial Products being manufactured and marketed by
NFL given at Annexure 1. Any complaint by the customer regarding quality shall
be referred to the concerned unit for analysis. After obtaining the feedback from
the Unit, a suitable reply shall be sent to the customer and the IPD.
g. If Party/ IPD is not satisfied with the unit’s reply for the complaint, to ensure better
satisfaction, party shall be given the option to get the quality of the product in
question analyzed from any reputed third party after obtaining consent from NFL.
Marketing Division
PROCEDURES
CONTROLLED PPROCEDURE FOR
HANDLING CUSTOMER COMPLAINT
Deptt. / Section MK / IP Document No. IP/CP/01 Issue No./Date 1.0 / 1.10.2010 Revision No. /Date Page 3 of 3
Prepared by Chief Manager (IP) Signature Approved by General Manager-I/c (Mktg.) Signature
h. A Team comprising of representative of the concerned Unit and IPD shall collect
any such sample sent for third party inspection. For the solid products, the sample
so collected shall be from the sealed bag of NFL.
i. In case of liquid products, the test analysis of Plant Analyzer shall be taken into
consideration. In case of dispute, the test analysis of tankers filled before and after
the disputed tanker shall be taken for arriving at any conclusion.
j. On Quarterly basis, status of complaints will be communicated to the Management
Representative (MR) as per format No.IP/CF/03. MR if required, will include these
in the Management Review Meeting Agenda.
k. The complaint reddressal procedure No.PP.IP-02 of Nangal Unit as per unit ISO
shall also be referred for handling the complaints of the Customer.
7.0 ENCLOSURES Annexure 1 - List of Industrial Products
Format No.IP/CF/01 - Complaint Register Format Format No.IP/CF/02 - Format for Complaint Communication to Unit Format No.IP/CF/03 - Format for Complaint Communication to MR
Marketing
Division
List of Industrial Products being manufactured and marketed by NFL
Annexure 1 Page 1 of 3
Product/ Chemical
Formula Specifications Used for/Industry Packaging/supply
Methanol Minimum 99.8 wt% Specific gravity Max.0.7928 at 20oC
* Formaldehyde Supplied in Road Tankers * Automotive antifreeze
* Chemical Synthesis * Aviation Fuel * Rocket fuel * Dehydrator for natural gas
Nitric Acid Dilute (HNO3) HNO3 by wt. 54% and 60% concentration. Balance water
* Organic Synthesis Road Tankers * Photo engraving * Medicine * Preparation of Nitro * Compounds Oxidizer in liquid rocket Propellants * Refining of Silver
Ammonium Nitrate (NH4NO3)
Flakes * Explosives, Pyrotechnics
Flakes in Polethene HDPE Bags
95% concentration Balance water
* Herbicides & Insecticides
* Nitrous Oxide Melt * Absorbent for Nitrogen
Oxides
Concen 82-84% * Ingredient for freezing Balance water mixtures * Oxidizer in solid rocket Melt in Stainless
Steel road tankers.
properties * Nutrient for Antibiotics
&
Yeast * Catalyst
Sulphur (S) 99.5% purity * Sulphuric Acid Loose Moisture 0.5% * Sugar Industry * Rubber & Tyre
Industry Industrial Grade Urea (NH2CONH2)
Nitrogen 46.6% * Animal Feed 50Kgs. HDPE Bags. Moisture 0.4%-0.5% * Synthetic resins Melting Point 131oC * Textile finishes Biuret Less than 1.0% * Melamine Resins * Paints & Dyes * Drugs &
Pharmaceuticals. Liquid Oxygen(O2) 97-98% purity * Steel Manufacturing Road Tankers
Marketing
Division
List of Industrial Products being manufactured and marketed by NFL
Annexure 1 Page 2 of 3
Product/ Chemical
Formula Specifications Used for/Industry Packaging/supply
Inerts 2-3% * Copper Manufacturing * Welding & Cutting * Medical purposes.
Liquid Nitrogen (N2) 99.99% purity * Animal Husbandry for Semen
Cryogenic bottles for small quantity; bulk in road tankers. 0-10 PPm Oxygen Preservation
* Electronic Industry Carbon Slurry[ C ] Carbon on dry basis by
wt. – 98%, Ash etc. – 2%
* Rubber industry Loose
* Ink making industry
Carbon dioxide Gas (CO2)
CO2 (97-98%) purity * Aerated Water Through pipe line Inert gases – 2 to 3% Methanol by wt. 500 PPm (Max)
* Dry Ice
Anhydrous Ammonia (NH3)
H2S – 1 PPm (Max 99.5% purity (mm)
* Nitric Acid production Road Tankers * Urea Production * Hydrazine * Nitriding of Steel * Refrigerant Solvent * Yeast Nutrient * Rocket Fuel * Reducing Agent for Ores
Sodium Nitrite (NaNO2) 97.00% purity by wt. * Organic synthesis 50 Kg HDPE Bags NaNO3 – 1% by wt. * Rubber additives Moisture and Volatile matter 1.0%
* Chemical reagent
* Pharmaceuticals * Photographic regent * Pickling meat * Medicines * Dyeing & Printing of
Fabrics * Rust Proofing etc
Sodium Nitrate (NaNO3) 99% purity by wt. * Oxidizing agent 50 Kg HDPE bags Na NO2 – 0.20% * Oxidizer in solid rocket Moisture – 0.50% Propellants * Fertilizers * Glass Manufacturing * Chemical Reagent * Dynamites/matches * Military Explosives * Refrigerant/Medicines
Marketing
Division
List of Industrial Products being manufactured and marketed by NFL
Annexure 1 Page 3 of 3
Product/ Chemical
Formula Specifications Used for/Industry Packaging/supply
Liquid Argon (Ar) 99.999% purity * Arc Welding Road Tankers Oxygen 0.5PP * Plasma cutting Nitrogen 0.2PPm * Lamp industries Maximum impurity 10 PPm
* Aircraft & Missile industry
H20 0.1 PPm * Cryogenics & Refrigeration
* Gas Chromatography & Gas
analysis * Copper refining; * S.S.Production * Metal Refining.
Lliquid CO2 (CO2) Purity: 99.93% * Aerated water Road Tankers CO : <5 PPm * Dry Ice O2 : < 10 PPm Oil : NT Methanol : NT H2S : NT
Off Grade Methanol (CH3OH)
Water : 20-30% Higher alcohol :5-10% Water :20-30%
Road Tankers
D.M. Water(D.M.W) Physical characteristicsClear-Color less
1. For Industrial water used in Process
2. Battery water
Road Tankers / Carbouys
Sio2 Less than 0.015 mg/kg, Ph value at 250C 6.5-7.2 Hardness - Nil Conductivity at 200C - 0.2 micro mho/cum Total Iron as Fe –Less than 0.015 mg/kg Total Copper as Cu – Less than 0.003 mg/kg Total CO2 - Nil
Marketing
Division
GENRAL TERMS AND CONDITONS FOR SALE OF INDUSTRIAL
PRODUCTS
Annexure-II Page 1 of 1
1. Supplies are on Ex-works basis, statutory levies such as Excise Duty, Sales Tax, etc. as
applicable shall be charged extra. 2. Since the supplies are on Ex-works basis, the BUYER shall arrange transportation and
transit insurance and no claim for damage or loss during transit shall be entertained. NFL’s responsibility ceases the moment material leaves factory premises. However, wherever feasible, National Fertilizers Limited shall arrange truck/tankers requisitioned from Transport Operators Union, the only transport agency available at Nangal, on customers behalf.
3. Our being a continuous process the quality as per specifications is monitored on regular intervals. In case of any controversy on quality control National Fertilizers Limited record shall be taken as final.
4. Payment terms are against advance payment in the form of draft or pay order. 5. The prices quoted are subject to change, prices ruling on the date and despatch shall be
applicable. 6. The buyer will have to meet all statutory requirements needed for purchase of the
product, as regards storage and handling permits from the statutory bodies. 7. Buyer will have to deposit security equivalent to Rs. 25,000/- for the purchase of all the
products except Carbon Slurry for which the registration amount is Rs. 10,000/-. The security amount is to be paid through Demand Draft, favoring National Fertilizers Limited, payable at Delhi/N.Delhi. The security deposit is refundable on termination of business with National Fertilizers Limited, however it shall not attract any interest on the security amount. The security deposit for purchase of Nitric Acid to the States of M.P., Gujrat, Bihar, Jharkhand, W.B., Orissa, Chhattisgarh shall be Rs. 1.00 Lakh (Rupees One Lakh only).
8. Responsibility of loading of Sulphur, Carbon Slurry, etc. lies with the BUYER. 9. Damage, if any, to National Fertilizers Limited’s property or personnel by the
truck/tankers of the BUYER, shall be to the account of BUYER. 10. Buyer will have to ensure coverage of Public Liability (Third Party) in their insurance
policy for transportation of Products through Road/Rail/Tankers/other Vehicles. 11. In case of any dispute in relation to these terms and conditions will be deemed to have
arisen within the jurisdiction of N.Delhi courts. 12. Buyer shall have to submit following documents before getting registered with NFL
a) Copy of Memorandum of Association in case of limited company/Photocopy of partnership deed duly notarized/Affidavit for sole proprietor.
b) Photo copies of E.C.C. No., LST, CST , advance ‘C’ form (Blank) c) Bankers Name with address, A/c No., Type of account, Name/s of
signatories preferably on banks letter head pad. NOTE: The terms and conditions as mentioned in agreement shall overlap the terms mentioned here, wherever applicable.
Marketing
Division
STATUTORY
REQUIREMENTS
Annexure-III
Page 1 of 2
PRODUCT SOURCE STATUTORY REQUIREMENT
To be checked by IPD
To be checked by unit/D&C
Methanol Nangal Valid Storage and Handling License Class A, from Deptt. of Explosives.
Explosive license for transport tankers, Training certificate to transporter by State Govt.Transport Emergency Card spark arrester, Fire Extinguisher, Hazard Chemical number by State Govt, Shut Off valve, First Aid Kits
Nitric Acid Nangal
Kits, Rubber gloves, boots, Apron & face mask kept in tankers for emergency while in transit, *Hazardous Chemical Sign.
Ammonium Nitrate (lumps) Nangal Party's registration certificate depicts A.N.(L) as raw material
Ammonium Nitrate (Melt) Nangal Party's registration cerficate depicts A.N.(L) as raw material
Valid license for transportation of explosive from Department of Explosives- Not required
Sulphur Nangal/ Bathinda/Panipat
Industrial Grade Urea Nangal Clearance from Ministry for sale
Vijaipur Liquid Oxygen Nangal/
Bathinda/Panipat *Valid Hydraulic test certificate for
transportation, *License from Deptt. of Explosives (CCE) for handling
Gases,*Hazardous Chem Sign. Liquid Nitrogen Nangal/
Bathinda/Panipat *Valid Hydraulic test certificate for
transportation, *License from Deptt. of Explosives (CCE) for handling
Gases,*Haz Chem Sign. Carbon Slurry Nangal/
Bathinda/Panipat
Pollution clearance for lifting, storage and handling of material,
Carbon Di-oxide Gas Bathinda/Panipat Various certificates/ license were taken from parties at the time of
inception of plant.
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STATUTORY
REQUIREMENTS
Annexure-III
Page 2 of 2
PRODUCT SOURCE STATUTORY REQUIREMENT
To be checked by IPD
To be checked by unit/D&C
Ammonia Nangal Valid Storage and Handling License Class A, from Deptt. of Explosives.
Explosive license for transport tankers,
Vijaipur *Hazardous Chemical Sign Sodium Nitrite Nangal Sodium Nitrate Nangal Liquid Argon Panipat *Valid Hydraulic test certificate for
transportation, *License from Deptt. of Explosives (CCE) for handling
Liquid CO2 Panipat *Valid Hydraulic test certificate for transportation, *License from Deptt. of Explosives (CCE) for handling
Off Grade Methanol Nangal Valid Storage and Handling License Class A, from Deptt. of Explosives.
Explosive license for transport tankers, Training certificate to transporter by State Govt. Transport Emergency Card spark arrester, fire extinguisher, Hazard Chemical number by State Govt. Shut Off valve, First Aid Kits
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PARTY CODE REGISTER
FORMAT NO. IP/RF/01
Party Code (New/Old)
Party Code Allotted
Party Name Address Office/Works
Phone No. Office/works/Res./M
Regtn, D.D. No. Date/Value
Products to be Purchased
Date of Cancellation
Details of Refund DD No./Date/Value
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PERFORMA FOR BANK GUARANTEE
FORMAT NO. IP/PF/01
Whereas (Name of the BUYER and address) __________________________________ ________________________ Hereinafter called the BUYER has/have entered into an agreement with NATIONAL FERTILIZERS LIMITED, having its Central Marketing Office at A-11, Sector –24, Noida, Gautam Budh Nagar (U.P.), hereinafter called the ‘Company’, for the purchase of (Name of the product) ________________________. And whereas in terms of the said agreement, the company will supply _________ to the BUYER against payment by Demand Draft/Letter of Credit, subject to the condition that the BUYER will furnish a Bank Guarantee from any Nationalized Bank or scheduled Bank for faithful performance of the contract. 1. Therefore we (Name of the Bank) _______________ (hereinafter called the Bank)
Bankers of the said BUYER irrevocably guarantee to pay to the company merely on demand the amount or part, thereof and not exceeding a sum of Rs. _________ (Rupees ______________ only) unconditionally, without demur and without any reference whatsoever to the BUYER, as soon as the Bank receives a Notice from the company asking for payment under the terms of agreement. Any such demand made on the Bank shall be conclusive as regards the amount due and payable by the Bank under this guarantee.
2. The Bank agrees that the company’s decision whether a violation and/or breach of the
terms and conditions of the agreement has occurred or not, shall be final and conclusive and the Bank will not be entitled to ask whether payment is being lawfully or not.
The Bank further agrees that the BUYER and the company shall have the fullest liberty without any consent and without affecting in any manner or obligation thereunder to vary any of the terms and conditions of the said agreement and to forebear or enforce any of the terms and conditions relating to the said agreement and the Bank shall not be relieved from its liability by reason of any variation or extension being granted to the BUYER or for any forbearance act or omission on the party of the company of any indulgence by the company to the said BUYER or any such matter or thing whatsoever, which under the law relating to sureties would, but for the provision have affected of so relieving us.
3. The Bank also agrees that this guarantee shall remain in force for one year from the
date hereof provide all claims under this guarantee are preferred on the Bank not later than 90 days from the date of expiry.
4. This guarantee shall be in addition to any other guarantee or security whatsoever that the ‘Company’ may now or any time any where have relation to the BUYER’S obligation/liabilities under the said agreement and the company shall have full
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PERFORMA FOR BANK GUARANTEE
FORMAT NO. IP/PF/01
authority to take recourse to or to reinforce this security, which the company may have or obtains and no forbearance on the part of the company in enforcing or requiring enforcement of any security shall have to effect of releasing the Bank from it full liability thereunder.
5. This guarantee shall not determined or effected by the liquidation or winding up
dissolution or change of constitution or insolvency of the BUYER’S, but shall in all respects and for all purposes be binding and operative until expiry date.
6. The Bank hereby waives all rights at any time inconsistency with the terms hereof
and the obligations of the Bank shall not be in any way effected or suspended by reasons, if any dispute or disputes having been raised by the BUYER’S (whether or not dispute before arbitrators office tribunal or court) or any denial of the liabilities by the BUYER stopping or preventing or purporting to stop or prevent any payment by the Bank to the company in terms hereof.
7. Notwithstanding what is stated in the foregoing paragraph it is agreed that (i)
maximum liability of the Bank under this guarantee is limited to Rs. ____________ only. (ii) This guarantee is valid for a period of ______________ year only from the date hereof and the question of renewing the guarantee for any further term/terms shall be in the Bank’s absolute discretion and subject to such conditions as it may impose, and (iii) all claims under this guarantee should be made before the expiry of 90 days from the dated of expiry of the period of the guarantee, failing which all rights of the company thereunder shall be and stand extinguished and the Bank will be discharge all liabilities.
I) The Bank also agrees that this guarantee shall not be affected by any change
in constitution of the Bank or the SELLER. II) The Bank further agrees that the expression ‘Bank’ and company herein
before used shall be unless such interpretation be repugnant to the context, include their respective successors and assigns.
III) Than Bank undertakes not to revoke this guarantee during it currency except with the previous consent of National Fertilizers Limited in writing.
IV) The person (agent or Manager as the case may be) signing this guarantee on behalf of the Bank is duly authorized to commit the Bank as per authority No: __________ dated ________ and we the Bankers agrees to be fully bound by the said guarantee.
Date this the ____________ date of ____________ at ___________________ for _____________. (Bank Name)
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INTER OFFICE MEMO FAX / E-mail
FORMAT NO. IP/PF/02
From:_________________________________________ To:_____________________________ Ref: _____________________________________________ Date: __________________________ Sub: Payment for Industrial Product Enclosed is the detail of the payments deposited at ________________ for Purchase of Industrial Products. Covering letter received from the Party/parties is sent herewith through courier
S.No Name Of Party (M/s) Party Code
DD NO. & Date
Amount (Rs.) CRV No./ Date
Product
01
02
03
04
05
06
07
(Name & Designation) Encl. : As above
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INTER OFFICE MEMO
FORMAT NO. IP/PF/03
From:___________________________________________ To:_______________________________ Ref:____________________________________________ Date:_____________________________ Sub: Payment for Industrial Product Enclosed please find herewith Demand Drafts as detailed below being the payment received towards supply of Industrial Products. Photocopy of the covering letter received from the Party/parties is enclosed for reference and records: S.No
Name Of Party (M/s) Party Code
DD NO. & Date
Drawn on
Amount (Rs.) Product
01
02
03
04
05
06
07
You are requested to deposit the above said Demand Draft/s and intimate the CRV Number.
(Name & Designation) Encl. : As above
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INTER OFFICE MEMO
FORMAT NO. IP/PF/04
FROM : . TO : . Ref. No : Date : Sub : Payment Details and Dispatch instructions for____________ Following parties have deposited payment for purchase of Industrial Products as detailed below S.No. Party Name (M/s) DDNo./Date Value(Rs.) CRV/Date Product
(Name & Designation)
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NOTING
FORMAT NO. IP/PF/05
Ref. No: Dated_____________ Sub : Quantity /Distant rebate claim of Industrial Products. The quantity/distant rebate claim of the parties as detailed below has been verified from Nangal Monthly report
S.No. Party Name(M/s) Month Quantity Product
Kindly pass the rebate claims of the above parties and credit note be sent to the party with a copy of the same forwarded to this office. Submitted Please.
(Designation & Name)
HOD
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DAILY REPORT
FORMAT NO. IP/PF/06
Report for _____(Date) Date
Nangal Prod Despatch Stock Tankers
inside Tankers
Despatched Amm-I Amm-II NA(100%) 59% 60% AN(L) AN(M) LOX LN2 NaNO2 NaNO3 Sulphur C.Slurry Methanol Off-Gade Methanol Bathinda Ammonia Sulphur Carbon Slurry Liq. Oxygen Liq. Nitrogen Carbon Dioxide Methanol Panipat Ammonia Sulphur Carbon Slurry Liq. Oxygen Liq. Nitrogen Carbon Dioxide Liquid Argon Liq. Co2 Methanol
(_________________) __________________
Designation & Name
Format No.: IP/PF/07
INTER OFFICE MEMO
Fax/E-mail
FROM : TO : REF No: NFL: IPD: DATE : Sub : Revision in selling price, terms and conditions of _______________ Product : ___________________ Effective date of Change : ________________________ Revised Price, Terms and conditions B.Price:- _________________________ Payment Terms ___________________ Cash Discount ______________ Quantity Rebate Distant Rebate Any Other Details
( ) Name and Designation
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COMPLAINT REGISTER
FORMAT NO. IP/CF/01
S.No
Complaint No.
Product
Date
Party Name
Letter No/Phone
UnitInvolved
Brief Descriptionof Complaint
Forwarded to
Vide letter No.
Reply No(recd. from
Unit)
Action taken
Reply sent to the Party
Signature
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INTER OFFICE MEMO Customer Complaint
FORMAT NO. IP/CF/02
FROM: In Charge, IPD, CMO, NOIDA. TO: In Charge (Transportation / Production / Finance),
NANGAL / PANIPAT / BATHINDA / VIJAIPUR
Ref. No: NFL:IPD: Date: Sub: Complaint Received from the IP Party Complaint Number ______________________ Party Name ______________________ Product Lifted ______________________ Invoice Date ______________________ Complaint Pertains to ______________________ Party’s letter No. dated ______________________ With reference to the above, please find enclosed letter received from the party. You are requested to look in to the matter and reply to this office within 15 days so that party be replied accordingly.
(Name & Designation) C.C. 1. Respective D&C Cells
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QUARTERLY STATUS FOR MANAGEMENT REPRESENTATIVE (CUSTOMER COMPLAINT)
FORMAT NO. IP/CF/03
S.No
Complaint No.
Product
Date
Party Name
UnitInvolved
Brief Descriptionof Complaint
Action taken
Reply sent to the Party