Management Consultants Multi Use List Suppliers of · Web viewWe work with the main-stream best-practice standards (PMBoK, PRINCE2, P3M3, P3O and MSP), but provide tailored solutions

Project Governance

This list of suppliers was pre-qualified for the ICT Management Consultants multi-use list category of Project Governance.

Version 43.0 – 31 August 2012

Service Type Definition

Project Governance can be seen as a discipline under Corporate Governance. It refers to the design and implementation of processes, structures and communications that need to exist for a successful

project.

Disclaimer

All supplier information is as provided by the supplier in their application. Accordingly, before relying on information provided in the ICT MCL, agencies should independently verify its accuracy, currency, completeness and relevance for

their purposes. Agencies must ensure that any procurement process is undertaken in accordance with agency guidelines.

In selecting suppliers, agencies must comply with the Commonwealth Procurement Rules (July 2012).

If you have any questions about the multi use list (the List), please call on 02 6215 1597 or email [email protected].

Project Governance category, Version 43, August 2012

mailto:[email protected]

http://www.finance.gov.au/procurement/procurement-policy-and-guidance/commonwealth-procurement-rules/index.html

Organisation Name @Rossiters Pty LtdTrading Name @Rossiters Pty Ltd

Contact Dr Margaret Rossiter

Address 20 Caley Crescent

Suburb Narrabundah

State ACT Postcode 2604

Telephone 0432038666 Facsimile

Website

Email [email protected]

ABN 36139382308

Company Background@Rossiters Pty Ltd is a small, dynamic consulting firm specialising in project and program management services. We employ only the highest calibre Program and Project Managers. All our consultants are professional engineers with post graduate qualifications in project and program management and many years experience in the field. We differentiate on the specialist expertise we bring to benefits-led project and program delivery. @Rossiters can also provide a qualified MSP trainer and workplace assessor under the AQTF system. We work with the main-stream best-practice standards (PMBoK, PRINCE2, P3M3, P3O and MSP), but provide tailored solutions to meet individual client needs. Our strength is our ability to work with people across disciplines, roles and hierarchies to support and deliver transformational change. Our consultants have worked with both government and non-government organisations on the design, development and implementation of project and programme management frameworks and have a wealth of practical experience in large public and private programs, including requirements within the DOFD Gateway Review and Two-Pass Budget processes. Our service capability includes: project, program and portfolio management services; training and skills transfer; assessment of program and policy implementation effectiveness; and benefits realisation management.

Company Accreditation (Optional) @Rossiters commits to quality through: 1. Leveraging industry best practice methodologies principles and standards: AS/NZS 31000 - Risk Management; MSP, PRINCE2, PMBOK, P3M3, P3O. 2. Membership of professional bodies: Institute of Engineers Australia (FIEAust), Australian Institute of Project Management (AIPM). 3. Ongoing investment in the professional development of our consultants. Our consultants are certified in a range of current methodologies including PRINCE2, P3O and MSP.

Project Governance @Rossiter consultants have experience in the design and implementation of governance frameworks for Projects, Programs and Program/ Project Offices. This includes : design of the organisational structure that guides and enables decision-making and reporting; outlining roles and responsibilities within the framework; mentoring/ training identified personnel in their roles; design and implementation of change control and quality control processes; and design and application of work-take-on processes (including selection models built to support organisational strategic intent). @Rossiters provided an assessment of governance performance for the AFP’s Spectrum Program and collaborated with executive on the re-design of controls. This work was a critical contributor in


clarifying an inter-divisional supplier/customer framework for delivering the program. @Rossiters also provide Program and Project Assurance services for cost-effective review of in-progress Programs. The technique that we have developed is structured to quickly identify program and project strengths and weaknesses and provides opportunity to impart best-practice advice during the review process. It covers all aspects of program evaluation/ assurance: strategic alignment, benefits identification and measurement; stakeholder engagement and communication; risk and issue management; information management; change management; design/ blueprint review; capability delivery (projects); alignment of delivery with benefits realisation; and the business case. Health checks, mid- and end-Tranche reviews and post-implementation reviews can also be delivered. @Rossiters conducted an assessment of the Basin Plan Program management arrangements for the Murray Darling Basin Authority to assess adequacy of planning, organisation and governance arrangements and identify remedial actions required.


Organisation Name 3PM Consulting Pty LtdTrading Name 3PM Consulting Pty Ltd

Contact Mr Eamonn Rooney

Address 35 Summerland Circuit

Suburb Kambah



Website


ABN 14153056618

Company Background3PM Consulting Pty Ltd is a company that has been established for ICT and Project Management consulting. The sole Director / Principal Consultant is Eamonn Rooney who has had over 25 years experience in Federal Government ICT and Project Management.

Company Accreditation (Optional) The company does not hold any accreditation currently. However, the Principal Consultant holds a current Certified Practising Project Director (CPPD) accreditation from the AIPM, along with numerous Project Management certifications (PRINCE2, MSP, ITIL). In addition, Eamonn Rooney is an accredited Gateway Review Team Leader (RTL) with around 20 reviews, including some in NZ. He also holds an Advanced Diploma of Project Management.

Project Governance 3PM Consulting’s Principal consultant Eamonn Rooney has been a certified practicing Project Director (CPPD) with the Australian Institute of Project Management for over 10 years. He has an Advanced Diploma in Project Management, is an accredited PRINCE2 and MSP practitioner and an experienced Gateway Review Team Leader (around 20 reviews). He has applied PRINCE2 and Managing Successful Programmes (MSP) as the Program Manager of a number of critical ICT related New Policy Initiatives (4 year long Programs) at Customs, DIAC and AFP. In each of these major initiatives, Eamonn developed the project and program governance, roles and responsibilities for all participants including Senior Executives, staff, contractors, consultants and vendors. Eamonn introduced multi-layered governance models consistent with PRINCE2 and MSP guidance, creating project and program layer governance that was integrated into existing organisational governance bodies. This approach enable effective project governance at all levels in the organisation from project delivery up to organisational strategic boards and committees. As an experienced Gateway Review Team Leader with around 20 reviews, Eamonn regularly reviews project and program governance in Government agencies and provided feedback to Senior Executives on best practice and practical governance models design to improve the likelihood of project and program success. Eamonn has performed the role of Independent Project Assurance on a number of senior Program Boards for programs over $100m chaired by Agency Deputy Secretary level including at AFP and Department of Climate Change.


Organisation Name 451 Consulting Pty LtdTrading Name

Contact Mr Gerard O'Hara

Address Level 1, 377 Montague Road

Suburb West End

State Queensland Postcode 4101

Telephone 0732550457 Facsimile 0732550119

Website www.451consulting.com.au


ABN 90079617575

Company BackgroundSince 2001, 451 Consulting has assisted over 45 government and private sector organisations become more successful through delivery of 400 assignments. We offer highly responsive and scalable solutions through our 32 experienced consultants and access to over 80 highly pre-qualified contractors. Our business and government clients value 451 Consulting as trusted advisors and capability partners in the formulation and realisation of strategic and operational goals. We provide management and technology consulting services to Brisbane (headquarters), Sydney, Melbourne, Canberra, and New Zealand markets. You can be confident in selecting 451 Consulting as over 90% of the organisations we have partnered with since 2001 have nominated 451 as a preferred partner when addressing new organisational challenges; a fact that is fully supported by written testimonials and repeat work. The majority of people in 451 Consulting are long standing members of the Australian consulting and contracting community, having served with international consulting organisations and major public and private organisations over many years. 451 offers you a rich history, deep experience and pragmatic methodology.

Company Accreditation (Optional) 451 Consulting has an outstanding track record of delivery insight, integrity and value on every client assignment. We have a fully operational quality management system and our high-quality performance is demonstrated by our appointment to numerous Government and private sector panels, some of which include: - Department of Defence (Management Consulting Services) - Department of Public Works (Whole-of-Government Panel for Project Management Coaching, Training and Mentoring) - Ergon Energy (Six panels across Project Management, Strategic Consulting and ICT Consulting Services) - Civil Aviation Safety Authority (Aviation Safety Consultancy MUL Panel) - Queensland Health (ICT Contracting Services, and Internal Audit) - Suncorp (ICT Contracting and Project Management Resourcing) - Asia Pacific Utilities Group (Management Consulting Services) - Department of Transport and Main Roads (ICT Consulting and Contracting Services) - Corporate Services Queensland (PMO Panel) - Queensland Investment Corporation (Program Health Checks & PMO Review Panels) - Department of Communities and Disability Services Qld (Project Management Training, Coaching and Mentoring) - Local Government Association Queensland (Learning and Development, and Business Services Consulting) - Gold Coast City Council (Training, Organisational Development and People Management) - City of Townsville (Panel of Providers for Business Management Consultant Services) - Department of Emergency Services (Internal Audit)


Project Governance 451 Consulting possesses proven experience in delivering project governance services. Past engagements range from major departmental review and strategic governance assessment to single project / program governance analysis. 451 were engaged by the Department of Communities to undertake a major review of project structure and governance, including delivery of a specialised capability development program to over 50 people to increase their project maturity and governance approach. 451 Project Governance Methodology is founded from several mainstream methodologies (such as RACI) which ensure single point accountability and provide line of sight on all projects; philosophies which are integrated into all 451 methodologies. Our services are tailored solutions and also include fit-for-purpose reviews, strategic analysis and reference group establishment. Recent examples include: a) 451 were engaged to conduct a Governance and Accountability review of Ergon Energy’s major ERP implementation, Project JET. We utilised our Project Review methodology to ensure project accountabilities were efficiently allocated, stakeholders were fully informed and effective processes and controls had been established. 451 developed a series of recommendations which were later adopted. Our advice significantly assisted with future benefits measurement, benefits management and benefits realisation processes. b) 451 Consulting assisted Ipswich City Council (ICC) to restructure and transition its service delivery model for business improvement and ICT services. With an approach focused on change management and business engagement, 451 assisted ICC in successfully establishing governance arrangements to guide the ICT investment portfolio and deliver a business driven performance improvement capability that were well supported by ICT services.


Organisation Name Accenture Australia Holdings Pty LtdTrading Name Accenture

Contact Mr Melissa Waldron

Address Ground Floor, 4 Brindabella Circuit,

Suburb Canberra Airport


Telephone 02 6217 3181 Facsimile 02 6217 3001

Website www.accenture.com


ABN 61096995649

Company BackgroundAccenture is a global management consulting, technology services and outsourcing company. Combining experience and comprehensive capabilities across all industries and business functions with extensive research capabilities, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 186,000 people in 49 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008.

Accenture offers a wide range of management consulting services with specialisations across most aspects of management and technology consulting, business service delivery and operation. In addition, Accenture’s comprehensive heritage in systems integration and outsourcing means our consulting advice is pragmatic, outcomes focused, and mindful of implementation challenges.

Globally Accenture operates with one common brand and business model which allows us to serve our clients with consistency. In Australia we operate offices in Canberra, Sydney, Melbourne, Brisbane, Perth and Wollongong. Our clients span a broad range of industries worldwide and include many of the Fortune Global 100 and Fortune Global 500 companies, and numerous Government agencies. Many of our top 100 clients have been clients for at least five years.

Accenture’s culture is strongly customer focused, results oriented and guided by our core values of client value creation, best people, integrity, respect for the individual, one global network and stewardship. We spend over $300 million pa on training each year and we seek out the best talent and actively manage the development of our people to retain the best performers.

Company Accreditation (Optional) Accenture has the following accreditations:

Capability Maturity Model (SW-CMM, CMMI) - Accenture has achieved Level 5 in both SW-CMM and CMMI in key Delivery Centre Network locations, with 93% of seats being in Level 5 centres. We have global CMMI programs in our Delivery Centres and in all 5 Operating Groups and have imbedded CMM into Accenture Delivery Methods. Our APIF (Accelerated Process Improvement Framework) offering helps clients achieve CMMI-based objectives faster.

eServices Capability Model (eSCM) - As founding sponsor and contributing member, Accenture is partnered with Carnegie Mellon University to create the eSCM. eSCM is a capability model that addresses the entire outsourcing process (pre-contract, contract execution, and post-contract), with a focus on building a foundation for sustained improvement of capabilities. Our Bangalore Delivery Centre is the first BPO organisation in the world to achieve eSCM-SP certification. We are a corporate sponsor of eSCM-SP and have imbedded it into Accenture Delivery Methods.


ISO 9001 - We are certified in ISO 9001:2000 across all 5 global Operating Groups, Spain Delivery Centre and European Service Centre (ESC).

Project Governance Accenture has considerable skills and experience in the delivery of governance models for projects, especially within large and complex Australian Government agencies. Accenture can provide analysis and advice in relation to appropriate governance, structures and processes; governance issues including strategic plans, management reporting and associated ICT applications and provide training in respect to these services.

Some recent examples include:

a. Medicare Australia – eBusiness Integrator: Medicare Australia had already formed a Business Improvement Program; but it sought the expert assistance of Accenture to achieve its vision of a business architecture enabled by innovative technology for simpler, faster and more cost-efficient service delivery. The program covered several different projects and Accenture’s role included performing program management and evaluation services.

Accenture assisted Medicare Australia in creating a best practice governance regime and model for the whole program. We subsequently ran the PMO, additionally managing each of the underlying projects.

b. Australian Taxation Office - ATO Change Program: At the ATO, Accenture is undertaking a major systems integration program and the replacement of many core legacy systems which will drive efficiencies, reduce costs, and ultimately enhance the client experience through improved consistency across channels, products and operational processes. This program commenced in 2004 and is due to be completed in June 2010.

As part of Accenture’s role, we established, and now operate and participate in a range of governance forums to effectively manage this program. This includes operating the PMO which administers the necessary processes and tools for efficient governance management of the program.


Organisation Name Adaptive Frameworks (Projection Management Consultants)

Trading Name Adaptive Frameworks

Contact Mrs Darilyn Evans

Address Suite 709, 343 Little Collins St

Suburb Melbourne

State Victoria Postcode 3000


Website http://www.adaptiveframeworks.com.au/


ABN 33105407627

Company BackgroundAdaptive Frameworks is one of the most successful providers of Project Management and Program Management expertise in Australia. Established in 2004, the company specialises in the application of PRINCE2 and Managing Successful Programs (MSP) and provides consultancy and training in these and other best practice frameworks.

Adaptive Frameworks focuses on providing assistance to organisations transitioning to consistent best practice approaches. Our consultants have significant working knowledge of both public and private sector projects and programmes equipping them to add considerable value to our clients through real-life experiences. Our list of federal government clients includes: The Department of Veterans Affairs, the Department of Employment and Industrial Relations, Centrelink and the Department of Defence.

Other clients include state government departments across Australia and many organisations from the private sector. When providing practical solutions to organisations Adaptive uses its significant project management methodology expertise, particularly PRINCE2, MSP and PMBOK.

Company Accreditation (Optional) Accredited Consulting Organisation (APMG)

Accredited Training Organisation (APMG) for PRINCE2, MSP and P3O

Members of the Australian Institute of Management

All consultants are individual members of the Project Management Institute

Project Governance As a consulting organisation with extensive project and programme management experience, Adaptive Frameworks has helped public and private sector organisations establish sound, effective project governance procedures. We have established PMOs, developed guidelines and associated procedure manuals and templates. While we are able to leverage off our extensive experience in any new assignment, we recognise that each organisation is different and concur with the strenuous advice in the P3O Guidelines that there is no "one-size-fits-all"

What is working well is kept. Some project management aspects which are not working well are identified for early-wins. Realistic time frames are set for an incremental improvement path consistent with the level of organisational project management maturity.


In addition to providing mentoring and assistance to project managers and helping PMOs with transition to best practice, we provide short,targeted briefings to management on their roles and what they may reasonably expect. Management by exception is the aim so that the organisation maintains control without severe time commitments from senior managers.

Recent assignments have included the Department of Treasury and Finance (WA), the Coventry Group and Department of Infrastructure (Vic)


Organisation Name Adaptra (MPM Group Pty Limited)Trading Name Adaptra

Contact Mr Lauire Mastro

Address Level 11, 9 Castlereagh Street

Suburb Sydney

State NSW Postcode 2000


Website www.novait.com.au


ABN 62073795105

Company BackgroundAdaptra is a specialist provider of Project Management resources and services for a variety of major Australian industry sectors including pharmaceutical, financial services, manufacturing and government. We focus on providing expert Project Management resources for a specific market in which our company has deep knowledge and experience. Our areas of expertise include:

- End to end management of business & IT projects

- Project Initiation services

- Business case development

- Vendor evaluation & selection

- Project health checks

- Project coaching, mentoring & support

- Project rescue

- Post implementation reviews

- Project Management Office (PMO) services

- Applications development management

- Process re-engineering to a divisional level

- Evaluation, selection and implementation of business productivity systems e.g. workflow and image

- Establishment of BPR capability in organisations

Company Accreditation (Optional) Project Governance Adaptra has extensive experience in Project Governance having successfully implemented new project initiation processes, standard rapid business case development processes, robust governance structures, roles and responsibilities, project approval bodies made up of Executives and mentoring them to ensure that appropriate processes, protocols and governance were established and followed. We consult to Senior Management on their roles as project sponsors and key stakeholders. We establish project office services including change management, benefit management (identification,


tracking and realisation), risk management and quality processes at project, programme and portfolio levels. Examples of our experience include:

- Managing a cultural change program to imbed project management practice throughout a large superannuation administration company.

- Running an assignment for a large pharmaceutical organisation implementing Project Governance through an Enterprise PMO.


Organisation Name AjilonTrading Name

Contact Mr Stephen Liston

Address Suite 13, 3-5 Phipps Close

Suburb Deakin



Website www.ajilon.com.au


ABN 25076517354

Company BackgroundAjilon is one of the largest independent management consulting and systems delivery companies in Australia with over 500 consultants across the country. Ajilon has been successfully delivering hands-on services to Australian and international businesses for over a decade. We have deep expertise in Management Consulting in ‘hands-on’ change management, leadership and organisational development, Corporate Governance, Project Management, PMO creation and management, Project Remediation, Risk Analysis and Management and DR Planning, Benefits Realisation, Business Analysis and BPO, combined with strong partnering capability. Our client list includes a wide range of blue chip companies and industry leaders, who value us because we work as part of their team - helping to achieve business outcomes together. Our success is reflected in our long term business partnerships with many leading organisations including BHP Billiton, Telstra, NSW Department of Lands, HBF Health Funds, HBOS Australia, GE, Telstra and Federal and State Government agencies. Ajilon and our consultants take a longer term view and we stand by the services that we deliver. In fact, one of Ajilon’s strategies is to forge strong relationships with relatively few clients, serving those clients very well

Ajilon and our consultants take a longer term view and we stand by the services that we deliver. In fact, one of Ajilon’s strategies is to forge strong relationships with relatively few clients, serving those clients very well.

Company Accreditation (Optional) At Ajilon, we operate within an ISO9001 quality system and in the areas of financial compliance must also comply with the Sarbanes Oxley accounting standards. We are members of AIM, the AIPM and the AIIA. Over 70% of our consultants are trained in Prince2 as part of our on-going training program. As well as having expertise in industry standards and methodologies such as ITIL, Prince2, and RUP, Ajilon has developed a tried and tested suite of scalable methodologies that provides flexibility and is suitable for any project. Ajilon’s Diamond methodology supports the full scope of services that we offer and provides a mechanism for measuring the resulting organisational benefits.

Project Governance Ajilon has extensive project governance experience. Our approach is dependant on several factors: Size and complexity of the project. Existing governance standards and processes. The risk profile of the project. Resources available to support governance of the project. Our governance approach aims to deliver: Due diligence in the management of the project; Organisational roles and


accountabilities that are clearly understood; Protection and management of assets during the life cycle of the project; Metrics to measure the progress and the successful outcome of the project. Realised benefits Ajilon brings experience of global standards and frameworks including COBIT, ITIL, PMBOK and PRINCE2 to project governance. Within the Commonwealth Government Ajilon’s approach reflects: The whole of government ICT investment principles set out by AGIMO Financial Management and Accountability Act 1997 (FMA Act) Australian Standards for ICT Governance (AS8015) Ajilon can assist with Development, review and approvals of business cases in support of the project Development and review of project budgets and expenditure Review of project priorities, including comparative cost benefit analysis; Major milestone reviews; External Audit health checks; governance standards compliance reviews Examples of our experience: In 2004 the WA Government launched a whole of government multi-million dollar initiative to introduce a shared-services capability. Ajilon was chosen to assist the interests of the government in a multi-vendor environment. This project is still running in 2007. Over the last three years, Ajilon has worked alongside government employees to implement end-to-end project services. This included the establishment of a Project Service Centre, along with Ajilon’s project management methodology and toolset. At Western Power, Ajilon set up a Project Management Centre of Excellence. Which supports: Formal Project Delivery Capability Benchmarking; Post Project Reviews; Continuous Improvement Workshops


Organisation Name AOT Consulting Pty LtdTrading Name

Contact Mr David Taylor

Address Level 15, The Forrest Centre, 221 St. George's Terrace

Suburb PERTH

State Western Australia

Postcode 6000


Website www.aotconsulting.com


ABN 39009374001

Company BackgroundAOT Consulting Pty Ltd is an independent professional consulting service firm that commenced business in 1989 and has since established a reputation for providing specialist skills in business, management and technology consulting. We have been engaged on a range of projects both in Western Australia for the State Government and the Commercial sector, as well as internationally in Asia Pacific and Europe.

The services we provide include:

Business Planning and Analysis (Strategic and Operational);

Facilitation;

Strategic Sourcing and Procurement;

Negotiation;

Contract Development and Management;

Governance;

Audit and Risk;

Stakeholder Engagement and Communications; and

Program, Project and Transition Management.

We have undertaken over 3,000 consulting projects, providing services across a range of sectors:

Commonwealth Government.

Emergency Services.

Financial Services.

Health, Life Sciences and Education.

Information and Communication Technologies Industries.

Infrastructure.

Land and Property.

Law and Order.

Licensing and Regulation.

Local Government.

Mining and Resources.

Oil and Gas.

Online Services.

Primary Industries.

Professional Services.

Science and Technology industries and Science Parks.

Sport, Recreation Tourism and Leisure.

State Government.

Utilities (Gas, Power, Telecommunications, Water).


Company Accreditation (Optional) AOT Consulting has reinforced its commitment to delivering a quality professional consulting service through working in accordance with its ISO 9001 Quality System, accredited by Bureau Veritas Quality International (BVQi) to the ISO 9001:2000 standard.

The firm first established its QMS in 1995 based upon ISO9001:1994 and has since undertaken over 3,000 consulting projects for clients using this system. Professional consulting service delivery and management, business and administration processes have been designed to meet the requirements of ISO9001:2000, which provides consistency in our service delivery and quality outcomes.

Where applicable we also use internationally recognised standards such as AS/NZS 4360 Risk Management and AS/NZS 7799.2:2003 Information Security Management. We also reference internationally recognised standards such as ISO20000 for Service Management.

While AOT Consulting has not sought accreditation for MSP, Prince2 or PMBOK, the principles of these frameworks are applied to designing and managing programs/projects e.g. Prince 2 products are described in our ISO9001:2000 as deliverable outputs.

At any one time, the company may be running 40-50 consulting projects (not all projects run continuously – some are pending specific milestones such as tender close dates). All projects have budgets, milestones and deadlines in accordance with the principles of Prince2 or PMBOK.

Project Governance AOT Consulting Program, Project and Transition Management service combined with its Governance service provides the basis for designing and implementing processes, structures and communications required for a successful project.

Department of Treasury and Finance Procurement Reform - Program Management for ICT Sourcing - AOT Consulting designed and implemented a Program framework to manage the development of 20 ICT Common Use Arrangements (CUA) for DTF’s ICT Sourcing Directorate. The program ran for two years and was based upon MSP. Each CUA was established as a discrete project and comprised Prince2 elements such as a Product Breakdown Structure (PBS), project budgets, schedules, Gantt charts and reporting mechanisms that provided a consistent method to monitor, manage and report on the progress of the CUA Program as a whole. Project governance processes were designed and implemented to ensure appropriate structure and approvals processes were established and used.

WA Police ICT Sourcing Strategy - Program Management for ICT Sourcing - AOT Consulting has designed and implemented a Program framework to manage the implementation of WAPOL’s sourcing strategy, which comprises a series of discrete projects. A governance structure has been established comprising an Executive Management Committee and a Project Management Group. Each project has a discrete project framework.


Organisation Name Aperium Pty LtdTrading Name Aperium Pty Ltd

Contact Mr Michael Holzer

Address Level 27, 101 Collins Street

Suburb Melbourne

State VIC Postcode 3000


Website http://www.aperium.com/


ABN 20097664018

Company BackgroundAperium is an independent management consultancy group. Aperium was founded in the year 2000 and subsequently incorporated in 2001, with the view that prevailing consultancy models could no longer meet the client need for demonstrably independent advice. Aperium positions its consultancy services exclusively to encompass the development of strategic and operational business plans that are effective and efficient, by the alignment of identified objectives with proven technological capabilities to create implementation roadmaps at enterprise, business unit and technology levels. We regularly have followed this by the provision of subsequent program and project management direction to assure the best possible implementation process. Aperium employs and deploys only most senior and experienced personnel, adhering rigidly to the principle that the level of service we provide to our clients will be of a consistently high degree of excellence. Our consultants have, on average, 15 years experience designing or managing major and large scale projects and programs Aperium values highly, and vigilantly maintains its independence in its selection of technology providers to avoid compromise in service delivery. Over the past 10 years Aperium’s innovative approach has enabled many successful programs and projects working alongside both private and government organisations throughout Australia.

Company Accreditation (Optional) Aperium services are performed in compliance with ISO 9001:2000.

Additionally, we draw upon the standards that are applicable to our services and the requirements of the client. We have adopted a series of elements from ISO 9001:2000 to utilise in our Quality Management Process.

The Aperium Approach has been developed, to enhance the capability of meeting the quality outcome of our client, this approach draws upon the tools of the appropriate industry bodies such Strategic Planning Category, Version 18, February 2010 as; the Australian Institute of Project Management, the Office of Government Commerce (UK) and the global Project Management Institute.

In each assignment the Aperium Approach is used to maintain compliance with the appropriate client nominated standard and that of ISO 9001:2000.

Applicable Standards that form the foundation of our approach:

Office of Government Commerce (UK) – Managing Successful Programs

Office of Government Commerce (UK) – Project Management Method, PRINCE2


Project Management Institute – The Standard for Program Management

Project Management Institute – PMBoK Guide, Third Edition

AS8015 – Corporate Governance of Information and Communication Technology

Preferred Supplier Panels include: Defence (DMOSS, LISTSS, Financial Systems), DHS(ICT Consulting Services), FaCSIA (ICT Services) and Victorian Whole of Goverment eServices Panel.

Project Governance Aperium has considerable skills and experience in governance models for projects, and specifically we offer Project Initiation Planning, PMO Establishment and Design, Benefits Realisation and Stakeholder Agreements, Project Review, and Governance and Assurance. These services are provided as part of the Aperium Approach in compliance with AS8015-2005. Aperium also draws upon the Portfolio, Programme and Project Management Maturity Model (P3M3) and the Organisational Project Management Maturity Model (OPM3) as they apply to Organisational Governance.

Recent Projects in this area include

Australia Post PostZone, whereby Aperium, leading a consortia of vendors, developed the Project Governance and Business Model for a new online portal project. It was Aperium’s role to bring together project teams from 6 to 7 varying business and technical organizations to work together within a single management structure.

Defence – BORIS project whereby Aperium was appointed to the Project Governance role of the SAP Strategic Enterprise Management and Business Warehouse Reporting Project within the Finance Systems Area. Of particular focus was the programme’s risks and accreditation. Aperium’s Governance role oversaw the remediation, accreditation and implementation in cooperation, with approval from the Management Audit Branch.


Organisation Name Apis Consulting (Apis Group Pty Ltd)Trading Name

Contact Ms Carol Pasfield

Address 4/18 Bentham Street

Suburb Yarralumla



Website www.apisgroup.com.au


ABN 91125472899

Company BackgroundApis Group is a Small to Medium Enterprise specialising in the provision of high-quality, professional business services to Government, leveraging a foundation of core management capabilities. We have access to a range of consultants and contractors who have formal accreditation in project management and/or an extensive track record in managing and implementing projects.

Apis has demonstrated flexibility and adaptability in working with a variety of cultures, methodologies and service delivery frameworks. Our success demonstrates our ability and willingness to use and/or adapt client processes and reporting mechanisms.

Apis is experienced in guiding and informing organisational improvement through technology, and is adept at tailoring leading practice methodologies to the specific needs of client organisations. We emphasise the importance of understanding an organisation’s business and cultural drivers before investing effort in developing and implementing an appropriate solution.

Apis offers more than a predefined number of consultants – we offer a capability that provides the following benefits:

- Access to a broader range of expertise, as and when required;

- Flexibility and responsiveness;

- Quality outcomes through Apis’ peer review system;

- Surge capacity during periods of demanding or conflicting task priorities; and

- Built-in redundancy to ensure seamless delivery of service.

Company Accreditation (Optional) Apis sits on over 40 Government panels, including:

- Australian Communications and Media Authority – provision of IT consultancy services;

- Centrelink and Medicare – ICT contractor services;

- Department of Families, Housing, Community Services and Indigenous Affairs – IT contractors

- Australian Customs Service – ICT Market Testing;

- Australian Customs Service – Consultancy and business services;

- Australian Customs Service – ICT contract personnel and related services;Project Governance category,

Version 43, August 2012

- Australian Public Service Commission – Leadership, learning and development provider;

- Australian Taxation Office – Design and strategy services;

- Austrade – Information management and knowledge management;

- Austrade – IT consulting and solution services;

- Department of Foreign Affairs and Trade and Austrade – Management and professional skills training;

- Department of Broadband, Communications and the Digital Economy – Corporate governance services;

- Department of Human Services – ICT management consultancy services;

- Department of Health and Ageing – Organisational design, change management and facilitation services;

- Department of Health and Ageing – Panel to provide consultancy services 2007-09; and

- Department of Veteran Affairs – Provision of design and strategy services under a parallel arrangement.

Project Governance Apis provides high-quality project governance services and assists organisations assess their project risk levels and tolerances and guide the successful delivery of project outcomes. Apis offers project governance framework design and implementation capabilities spanning the project life cycle and tailored to a client’s business needs and operating environment.

The National Australia Bank, in its role as a member of the National Australia Group (NAB, MLC, Bank of New Zealand and four European banks) responsible for managing an annual portfolio in excess of $800m, engaged Apis to provide program governance services to its Program Management Office. Apis developed a principles-based methodology incorporating processes for staged governance, management and funding of NAB’s portfolio of IT and business projects; and included comprehensive guides, a project framework, an executive précis, training for sponsors, project boards and project managers. Apis implemented these improvement initiatives and co-developed NAB’s project management competency framework.

Apis provided a range of consulting and project governance services to the Department of Health and Ageing, Pharmbiz program. Some of the key program activities Apis provided governance advice and services to include:

- Leading a strategic scoping study for an interactive communications facility;

- The procurement and project management of an online PBS publishing solution;

- Mapping the end-to-end listing process from a business perspective;

- Leading the coordination of industry and departmental stakeholders for non-IT projects; and

- Evaluation of a fast-track listing trial.

To support the suite of projects being delivered within Pharmbiz, Apis developed and delivered a customised program governance capability.


Organisation Name ASG Group LimitedTrading Name ASG Group Limited

Contact Mr Graham O’Sullivan

Address Equinox 1, Level 3, 70 Kent Street

Suburb Deakin



Website www.asggroup.com.au

Email graham.o’[email protected]

ABN 57070045117

Company BackgroundASG is an award winning and wholly Australian owned IT business solutions provider, offering IT management and consulting services, business intelligence and thought leadership. Established in 1996 our goal is to provide innovative, high quality and cost-effective services to our valued clients. ASG has over 800 consultants’ nationwide providing services in the IT Industry.

Company Accreditation (Optional) Quality Management Standard AS/NZS ISO 9001:2008. IT Service Management ISO/IEC 20000.1:2007. Environmental Management AS/NZS ISO 14001:2004.

Project Governance ASG have developed and implemented project management frameworks incorporating Project Governance practices derived from either PRINCE2 or PMBOK. The skills, techniques and governance requirements for this type of service have been successfully implemented in a number of clients of which we describe two of those as follows: CS1: Powerhouse Museum Powerhouse museum conduct complex and high value projects within the realm of the exhibitions group. Dowling Consulting developed a comprehensive project management approach for the museum for the effective governance and conduct of these projects from inception through to commissioning and support. We developed procedures, work instructions, templates, dashboards, reporting repositories and governance metrics and then coached and mentored the organisation in their use and application. CS2: NSW Department of Commerce ASG was engaged by the NSW Department of Commerce to develop a practical Project Management Framework that could be applied to e-business projects across NSW Whole of Government (WoG). The framework was developed and made available to all project managers for the conduct of WoG projects. The imperative was to produce a common way of reporting, risk management and overarching governance to support the required reporting to the Premier each week.


Organisation Name ASI Solutions (Anabelle Bits Pty Ltd)Trading Name ASI Solutions Pty Ltd

Contact Mr Darryl Maloney

Address Unit 4, Block A, Trevor Pearcey House Traeger Court, 4/28 Thynee Street

Suburb Bruce



Website www.asi.com.au


ABN 40068649972

Company BackgroundAbout ASI Solutions: An Overview Anabelle Bits Pty Ltd, a privately owned Australian company (ACN 068 649 972,) trading as ASI Solutions. Since its foundation in 1985, the Company has grown to become one of Australia’s leading ICT companies currently employing approximately 185 staff Australia wide. ASI Solutions’ customer base varies in scope from Federal and State Government Agencies to the SME market. Some of our major customers include: Department of Defence, the Education sector, utilities, Police Forces, Telstra and major commercial franchises. In a market of increasing complexity, ASI Solutions has the ability to blend both technical expertise and business understanding into a unique and exclusive offering to its clients. This is achieved by committing and supplying solutions with the flexibility and foresight which ensures we are one step ahead of the competition. Planning, combined with a structured approach to management and deployment, supports our model. This will help any client with forecasting its needs and with developing its technology plans to align and integrate them with business goals and objectives. Our strengths reside in Strategic Consulting - Service Management - Security Consulting (IRAP etc) - Resumption Strategies - Solution Design & Implementation - Hardware supply

Company Accreditation (Optional) AASI Response ASI Solutions is proudly an AS9001:2000 Quality Assured Company and operates within the ITIL Framework for its service delivery. ASI Solution’s activities comply, with the requirements of the Commonwealth Protective Security Manual (PSM), the Australian Communications Electronic Security Instructions 33 (ACSI-33) and relevant Australian standards. The compliance framework for ASI Solution’s IT security is the Information Security Management ISO/IEC 17799:2001 against which the ASI Solutions undertakes regular Threat Risk Assessments (TRAs)

Project Governance ASI Response ASI Solutions understands that integrated and efficient processes need to exist for successful projects to re-occur. ASI solutions can review existing processes and recommend, align and integrate new processes which will ensure that efficient governance is available, and provide a solution which will;:

Outline the relationships between all internal and external groups involved in the project

Describe the proper flow of information regarding the project to all stakeholders


Ensure the appropriate review of issues encountered during each project

Ensure the required approvals and direction for the project is obtained at each appropriate stage of the project.

Following these principals, ASI Solutions can introduce a new level of transparency and success into a project, portfolio, or programme. ASI Solutions will ensure that project governance is integrated into the greater corporate governance plan, removing the lack of senior management commitment which is so often the cause of project failure. ASI Solutions staff have been pivotal in setting up of a program office and the required governance for the transition of DITR to a new outsourcer, as well as re-invigorating the ICT project office through a governance review for the managed service provider to the Department of Finance.


Organisation Name Australian Continuous Improvement Group Pty Ltd (ACIG)

Trading Name ACIG

Contact Ms Michelle Scott Tucker

Address 203 Drummond St

Suburb Carlton

State Vic Postcode 3053


Website www.acig.com.au


ABN 51005821821

Company BackgroundAt ACIG we collaborate with our clients to improve performance of their core capabilities, processes and assets. We deliver our services within key competency areas such as: • Governance (corporate, supplier, program / project, service) • Strategy (business strategies and supporting functions such as ICT) • Business processes (including practices and standards such as LEAN, ITIL, COBIT, PRINCE2) • Workforce (leadership, culture, performance) The Australian Continuous Improvement Group (ACIG) was founded in 1992. Over twenty years we have built an outstanding reputation for delivering high quality services across industries and markets. We have worked successfully with federal, state and local government agencies as well as with the private sector. ACIG consultants are also active internationally, working with the Asian Development Bank throughout Asia and the Pacific. We understand that it’s all about people – your people. It’s about stakeholders receiving the best possible outcomes. It’s about staff being able to deliver the highest quality services. It’s about people making the best use of scarce resources. And it’s about providing your organisation with practical and innovative options. Our credo is: Working smarter. Increased productivity. Greater profits. Streamlined operations. Improved stakeholder outcomes. And for twenty years we’ve helped our clients every time.

Company Accreditation (Optional) Consultants working in ACIG have accreditation in many different disciplines including Lean Manufacturing, Six Sigma, Governance, Service Management (ITIL) and Prince2. Our people are also members of key professional bodies, including the Australasian Evaluation Society, the Institute of Public Administration Australia, the Institute of Management Consultants, the American Society for Quality, and the Australian Institute of Company Directors. As well, ACIG has operated a quality management system to ISO9001 standard for almost twenty years. We all know, though, that accreditation is not synonymous with high quality, successful delivery or even getting it right. At ACIG we pride ourselves in accurately assessing what is suitable for, and the most beneficial to, our clients. We use existing frameworks as well as tailored approaches. Our greatest asset is our combined practical experience. We have applied our knowledge in the field and learnt from our successes and challenges. We know what works and what doesn’t.

Project Governance ACIG’s consultants are experienced at developing project governance frameworks and associated processes. Our experience with corporate governance ensures that project governance is designed and implemented with respect to organisational reporting and decision-making requirements. Our


consulting practice is independent from software solutions and methodologies. We have no preferential or financial arrangements with any vendors. We can guarantee you advice that is straightforward. Our only vested interest is in making sure our clients get the results they need. We have used many practices including OPM3, PMBOK, PRINCE2, P3M3 and Earned Value Analysis. We have worked in and managed portfolio, program and project management environments. We have worked extensively with agencies at the federal, state and local government levels. Our consultants have managed whole-of-government shared services projects, building capability and implementing rapid change to address systemic problems. ACIG has been in business for twenty years – we know what works and what doesn’t. We are experienced in working with professionals, in-situ, to assess their activities and identify opportunities for beneficial change. Project Examples: a) Development of program governance framework for Executive Team of Royal District Nursing Service (RDNS) to govern all RDNS program and project initiatives. Development of program value decision making tools, program and project status tracking tools. b) Development of program governance framework for Relationships Australia, as part of the development of a wider 3-5 year ICT Strategy for this not-for-profit organisation.


Organisation Name BearingPoint Pty LtdTrading Name BearingPoint Pty Ltd

Contact Mr Gideon Lupton

Address Level 17, 99 Walker Street

Suburb North Sydney



Website www.bearingpoint.com.au


ABN 38137030801

Company BackgroundBearingPoint is an Australian provider of management and technology consulting services, with offices in Sydney and Melbourne. Our professionals are recognised leaders in delivering large scale business transformation, strategic planning, enterprise resource planning system, case management, information management, business intelligence and reporting, to clients in private sectors, federal, state and local government agencies. Such projects are supported with our strong capabilities in business analysis, system integration, and project and program management. With more than 100 people, BearingPoint’s experienced team of management and technology consultants has built a reputation for knowing what it takes to help businesses achieve their goals. Our practical and direct approach to problem solving is always driven by the needs and timetables of our clients. Our strength is our people - experienced, committed and ingenious - who understand the particular needs of our clients. From strategy through execution, we help clients make the right decisions and work closely with them to achieve sustainable success. Our core values are Visionary, Respect, Integrity, Accountability and Collaborative which we strive to achieve within our organisation and with our clients. These values reflect the importance we place on how we conduct ourselves in our daily interactions with our colleagues and clients.

Company Accreditation (Optional) a. BearingPoint is a certified alliance partner of SAP and Oracle. We have achieved these results due to our significant investment in our people, tools, and vendor relationships. Our access, as an Alliance partner, to people and information within the SAP development and support organisations is a significant benefit to us and our clients. b. BearingPoint is a member of IBM Partner World. BearingPoint was awarded "IBM System Integrator of the year" for Asia Pacific in 2008. c. BearingPoint has a very strong capability in ERP implementations, as well as program management, enterprise search, data management, change management, training and deployment. We have received multiple awards of excellence from SAP, some in relation to our work in NSW Government. d. BearingPoint has a strong focus on managing quality and risk from its roots as part of a management and technology consulting organisation. Our Quality and Risk Management system provides a pragmatic and collaborative approach to maintaining and improving the quality of our service to our clients, and covers the entire engagement lifecycle from when the opportunity is first identified, through to the project completion. e. BearingPoint has consultants who have experience in projects adopting PMBOK and PRINCE2 Project Management Methodology.


Project Governance Project governance is part of BearingPoint’s Enterprise Project and Program Management service offering. We focus on helping our clients to establish the structures, processes, standards, policies and procedures that need to exist in executing a program of work. BearingPoint has developed our own methodology over the years, and we are equally comfortable applying this methodology or our client’s own methodology – such as Prince2 or PMBOK. Ultimately, our focus is on delivering a pragmatic approach that fits within the methodology of choice, and that includes the vital supporting function of resource management. Our approach in defining a program governance structure includes essential activities such as engaging with Executives and other stakeholders to facilitate buy-in, assessing organisational capability & capacity, and defining the boundary between what constitutes a project versus ‘business as usual’ activities. Two current examples: a. BATA - BearingPoint has performed project management and assurance services over multiple projects. This demonstrates our ability to understand our client’s business imperatives and apply pragmatic and effective project management techniques to deliver the required outcomes on time and on budget. Our focus on collaboration – playing the supporting role rather than demanding the limelight – is the key value in this respect. b. Origin Energy - Origin has grown rapidly by acquisition over the years, and has acquired a diverse range of IT capabilities and assets in that process. Origin’s challenge is to define and implement an enterprise-wide PMO function and governance model in order to apply those capabilities and assets effectively.


Organisation Name Birdanco Nominees Pty Ltd ATF the Birdanco Practice Trust

Trading Name RSM Bird Cameron

Contact Mr Ged Stenhouse

Address Level 1, 103-105 Northbourne Ave

Suburb Canberra



Website www.rsmi.com.au


ABN 33009321377

Company BackgroundRSM Bird Cameron was founded in 1922. Since that time we have grown to become a truly national firm with 27 offices, 84 partners and over 900 staff. At an international level, RSM Bird Cameron is a core member of RSM International, the sixth largest network of accounting and consulting firms, which groups together approximately 32,000 professionals from 83 countries worldwide. RSM Bird Cameron offers the full suite of corporate and government financial and advisory services including a dedicated Risk Management Services team. An important capability within this team is the IT audit, IT risk management and related IT consulting disciplines. We have only selected those categories where we have particular and specific strengths (Corporate Governance of ICT, Project Governance, Project Outcome Evaluation and Benefit Realisation Management). Our resourcing commitment to identify the most appropriate personnel for each engagement provides our clients with certainty that, where necessary, we can provide quality experienced personnel and, in the event of a staff member leaving, being able to replace staff with similar experience without unnecessary delay. Legal Entity: Birdanco Nominees Pty Limited (ABN: 33 009 321 377) practicing as RSM Bird Cameron (ABN: 65 319 387 479).

Company Accreditation (Optional) RSM Bird Cameron has obtained Quality Assurance certification AS/NZS ISO 9001:2000. This external endorsement supports our commitment to quality and service excellence. Our Directors and staff are members of CPA Australia or The Institute of Chartered Accountants in Australia and adhere to their Joint Code of Professional Conduct. This Code addresses inter alia: Integrity, Objectivity, Independence, Confidentiality, Technical and Professional Standards, Competence and Due Care, and Ethical Behaviour. As a member firm of the Institute of Chartered Accountants in Australia, RSM Bird Cameron is committed to compliance with the Quality Control criteria stipulated in the Institute’s Statement of Quality Control Standard APS4 and its manual “Quality Control Management in Accounting Practices”. The key staff nominated for the selected IT related consulting engagements are all experienced and between them hold the following relevant accreditations. • Certified Information Systems Auditor (CISA) • Certified in the Governance of Enterprise IT (CGEIT) • Accredited Lead Auditor, ISO 20000 IT Service Management • Member British Computer Society ITSM Accreditation & Audit Panel • Member of the Information Systems Audit and Control Association


Project Governance The RSM Bird Cameron approach to Project Governance is consistent with the requirements of ISO/IEC 38500:2008 Corporate Governance of Information Technology, ISACA’s COBIT, Val IT and Project Management: Skill and Knowledge Requirements in an Information Technology Environment, and also, the IT Governance Institute guidance such as, IT Governance and Process Maturity. Examples include: Rail Infrastructure Corporation (2004-2005), Governance Review - Business Systems (Ellipse) Implementation Project RailCorp (early 2005) Governance Review of CountryLink Reform Program RailCorp (throughout 2008) IT Controls, Project Governance and Implementation Assessment PPP Project (one of NSW’s largest projects). Primary objectives : • determine if an appropriate project governance framework was in place and assess effectiveness and integrity • assess effectiveness of processes established to monitor compliance with the agreed framework and governance structure and processes • review the issues management, escalation procedures and integrity of the project reporting mechanisms. These assignments ran for the duration of the projects, reporting on a periodic basis, identifying and rectifying issues as they arose. NSW Trade & Investment (late 2011), Elizabeth Macarthur Biosecurity Upgrade Project – Post Implementation Review; major focus on project governance. Objectives were to determine : • if requirements, and specifically the deliverables described in the Project Mandate and Approved Business Plan, had been met • if the project was managed in compliance with the selected project methodology • if the project governance framework and associated resources and processes were sufficient to ensure appropriate authority, communication, representation and control within the project • if project risks were properly managed prior to, during and after implementation.


Organisation Name Blue Zoo (Blue Zoo Holdings Pty Ltd)Trading Name Blue Zoo

Contact Mr Anthony Friday

Address Level 1, 414 Murray Street

Suburb PERTH

State WA Postcode 6000


Website www.bluezoo.com.au


ABN 87119062850

Company BackgroundBlue Zoo is a boutique Australian advisory practice with a substantial international footprint; delivering business in India, Singapore, Indonesia and the UK. The company specialises in governance, strategy and risk; and is widely regarded as one of Australia’s premier advisory firms.

Blue Zoo has an unparalleled depth of advisory experience, and operates across the three broad practice areas of corporate advisory, professional conduct and technology advisory services.

Blue Zoo’s point of difference is the approach that we take to the delivery of these services. Whilst we use the same international frameworks and standards as our competitors; Blue Zoo is much more focused on tailoring them for local conditions. This means that we only use seasoned and experienced professionals within our business, and our recommendations are practical, implementable and measurable.

These claims are based on a wealth of experience, innovation, pragmatic recommendations, and Blue Zoo’s ability to discover and understand business drivers before envisioning how an organisation can best support them.

Many of Australia’s most successful companies rely on Blue Zoo to deliver their products and services more effectively, to enhance shareholder value, and to build more resilient and more sustainable organisations.

Company Accreditation (Optional) The Blue Zoo quality management system is ISO9001-based, and consists of documented, planned and industry developed systems; including internal planning and review processes; and external / third party peer reviews. Control features in the Blue Zoo quality assurance program include thorough planning and project management training; standard methodologies; standard report formats; and thorough multi layered process reviews. All engagements are subject to file and report review involving an internal quality assurance officer. This system ensures consistency of standards in meeting the expectations of clients, the profession and the general public. Blue Zoo Advisors are members of numerous professional bodies and holders of internationally-recognized qualifications. The entrance requirements of these professional bodies and for attainment of these qualifications are high, and continuing annual professional development is a mandatory requirement. Blue Zoo Advisors are selected through their depth of experience in a specific practice area. All have an impressive list of formal qualifications and certifications and, equally importantly, have a wealth of pragmatic experience in fulfilling these functions. Advisors in the corporate advisory practice area


are all serving company directors, Fellows of the Australian Institute of Company Directors, and Fellows of the Corporate Directors Association. All have international exposure and have

Project Governance Drawing on Blue Zoo’s acknowledged expertise in corporate and risk governance; the project governance advisory team are specialists in the project control environment. With gateway certification and in-house PM/BOK, PMI and P3M3 skills; Blue Zoo project governance Advisors bring a new level of rigour to project assurance. Whether working within an existing project management office or establishing this function from scratch; Blue Zoo offers specialist skills and readily-transferrable IP to ensure that organisations not only receive project assurance, but also enhance their degree of organisational maturity in these disciplines. When the Chamber of Commerce and Industry embarked on an enterprise-wide program of work to implement a new CRM system, they turned to Blue Zoo for project assurance at various milestones throughout the project. Blue Zoo’s task was straightforward: review activity to date to ensure that all deliverables had been met, review proposed activity to ensure that it was consistent with the business plan, and continuously monitor the needs of the business to ensure that changes in the operating environment were reflected in the project as required. The outcome was a successful project, delivered on time and on budget, with no ‘surprises’. Blue Zoo was recently engaged by the Western Australian Department of Housing to draft the Project Governance Framework and assist in the establishment of the Change and Project Management Office. Blue Zoo Advisors tailored the Prince 2 project management methodology and developed a framework that was customised for their operating environment.


Organisation Name Booz & CompanyTrading Name Booz & Company (Aust) Pty Ltd

Contact Ms Jaidene Osborne

Address Level 7, 7 Macquarie Place

Suburb Sydney



Website www.booz.com/anzsea


ABN 11130171658

Company BackgroundBooz & Company is a leading global management consulting firm, helping the world’s top businesses, governments, and organizations.

Our founder, Edwin Booz, defined the profession when he established the first management consulting firm in 1914.

Today, with more than 3,300 people in 57 offices around the world, we bring foresight and knowledge, deep functional expertise, and a practical approach to building capabilities and delivering real impact. We work closely with our clients to create and deliver essential advantage.

In Australia, New Zealand and South East Asia (ANZSEA), Booz & Company has been advising clients since 1987. We’ve worked on significant, large scale and high impact assignments for the region’s major corporations and government organisations. We combine extensive global experience with local knowledge and understanding, ensuring our clients receive optimum solutions.

For our management magazine strategy+business, visit www.strategy-business.com.

Visit www.booz.com to learn more about Booz & Company.

Company Accreditation (Optional) Project Governance Program Stewardship is a specific work-stream of Booz & Company’s Transformational Life Cycle (TLC). Integral to Program Stewardship is Project Governance which includes processes necessary for definition of stakeholder roles and responsibilities, management and control of the various initiatives related to a project or program. The Project Management Office (PMO) has a broad set of responsibilities which includes a key role to manage the governance processes.

Booz & Company brings experience, insight and practical lessons learned in the importance of governance specifically in the context of Government. Key steps in Project Governance include

- Establishing an executive steering committee. Recruit and involve key internal and external stakeholders from both IT and business ensuring they have a stake in the outcome. Their involvement facilitates decision making.

- Establishing a governance structure. Clear responsibility and authority facilitates decision making. All staff need to understand their role and how they fit into the effort.


- Obtaining leadership commitment from the top. Establish the vision and importance of the effort; coordinate key leadership and leverage their involvement.

- Collaborative government relationships. Create a strong trust relationship between the consulting organisation and the government agency team maintains open communications and ensures that program milestones and expectations are met.

Two recent client examples:

1) ICT Strategy for an Australian Government Agency. Booz & Company successfully engaged and provided guidance in the set-up of project governance arrangements for the execution of the engagement and in recommending project governance best practices that could be implemented by the agency to more effectively manage ICT projects.

2) As lead advisor to a national government ‘smart-card’ initiative, Booz & Company implemented appropriate project and program governance arrangements with the government body and relevant agencies.


Organisation Name Bridge IT EngineeringTrading Name Bridge IT Engineering Pty Ltd

Contact Mr Ali Khan

Address 6 Lonsdale Street

Suburb Braddon



Website www.bridgeite.com


ABN 11087255472

Company BackgroundEstablished in Canberra in 1998, Bridge IT is an SME with a proven record in the supply of technical resources and services to government and private sector clients, including the ACT Govt, AFP, ASIC, ATO, ACC, Defence, DIAC, GA and Centrelink. Bridge IT provides highly qualified, experienced and security-cleared architectural, design, planning, engineering, technical, project management & other resources who provide exceptional quality program, continuous improvement, application, telecommunications and technical outcomes. Bridge IT has some 40 variously qualified and experienced resources across numerous skill sets, agreements with subcontractors for resources and exclusive relationships with three recruitment agencies to access their databases. Bridge IT understands that some requirements are time critical so has: • refined its capability to quickly develop a detailed understanding of client environments for reviewing, benchmarking and developing solutions; • frequently acted as a prime contractor during implementations, deployments and transformations; • utilised subcontractors to access specialist skills; and • worked as part of a broader team, comprising client and third party resources, to deliver specific projects. Bridge IT uses a standardised work order to expedite delivery of services and a transparent competitive process that delivers value for money and is responsive to changing demand.

Company Accreditation (Optional) Bridge IT is familiar with, and accesses a wide range of processes, methodologies & practices through its many resources, including: • PMBoK and PRINCE2 for project management with resources accredited at various levels within AIPM and PMI, including MPD and Fellows of AIPM; • Agile, including SCRUM, and Rational Unified Process (RUP) for software development; • ITIL Foundation certified resources for service delivery and support; • Cert III and IV resources for workplace assessment, training, coaching and mentoring; • Cert III Procurement; • security and Information under- and post-graduate degrees; • under- and post-graduate degrees in ICT, Electronics and Architecture; • quality management including Six Sigma TQM; and • network engineering, including Cisco, Red Hat and Microsoft. • Certified Enterprise Architects Bridge IT resources hold varying levels of security classifications up to TSPV and degrees up to PhD. Bridge IT readily aligns its processes, methodologies and practices to those of its clients. Bridge IT has established PRINCE2 Project Management Offices for clients and is establishing ITIL-based service delivery and support practices.

Project Governance Bridge IT has access to an extensive range of project managers to support clients. These resources are versed in the use of PMBoK and PRINCE2 and are certified with AIPM / PMI / PRINCE2.


They manage individual and/or multiple projects, independently or as part of a program in the public and private sectors. They use mandated methodologies, procedures, tools and templates or develop them as required. They engage with stakeholders, manage vendors and third party resources and can operate in a resource sharing environment. They are adept at project communications, report writing and team management. Bridge IT has completed assignments with: • DIAC - Offshore Biometrics Program (Sep 09-ongoing) Senior Bridge IT resources were engaged by DIAC to establish, deploy and manage an ab initio offshore, biometrics collection program into 10 first, second and third world countries in partnership with the UK, and using two principal international service providers. The significant interdepartmental and intergovernmental collaboration posed political, diplomatic, commercial, financial, security and safety challenges. The processes, procedures, tools and workforce management skills developed and used by these resources resulted in a successful Pilot and led to an enhanced global deployment. • CSG – Disengagement from Group 8 (Nov 08 - Jul 09) Senior Bridge IT resources were engaged by CSG to plan and execute its disengagement as the IT service provider from the Commonwealth Group 8 departments. This complex project required unique tools and procedures to successfully manage disparate and stressed teams to deliver to tight deadlines. Revenue generation exceeded expectations.


Organisation Name BSR Solutions (Business Strategy Review Pty Ltd)

Trading Name BSR Solutions

Contact Mr Greg Reid

Address Suite 902, 370 Pitt Street

Suburb Sydney



Website www.bsrsolutions.com


ABN 21100950516

Company BackgroundBSR Solutions is a business and technology consulting organisation focused on the delivery of high quality, independent consulting services to public and private sector clients. Our key people have been providing business and ICT strategy services, program management, business improvement services and program/project evaluation services to NSW, Victoria and Commonwealth Government agencies for over 25 years. BSR Solutions has focused largely upon the provision of professional independent consulting services to the Government sector. Of our three directors and principal consultants, two have had long public sector careers holding senior executive positions in the IT and Communications arenas. BSR Solutions is accredited to a range of government panel contracts, including NSW Government ITS 2020, NSW Premiers & Treasury Performance Review Panel, the Victorian Government eServices Panel, Queensland GITC, and is an endorsed supplier in relation to a number of Federal Government Agency Panels. Our understanding of Government policy and strategic management frameworks are second to none enabling our people to offer significant domain experience and knowledge to all potential government clients

Company Accreditation (Optional) The ISO9001:2008 Quality System maintained by BSR Solutions and externally certified by BSi, centres on 3 business processes (1) Sales and Marketing, (2) Tender Response Preparation, and (3) Client Project Engagement and Delivery. Our Project Engagement and Delivery process requires continual monitoring and management by the assigned Director and has stage checkpoints for reviews with the BSR project team and/or with client representatives. Our use of the PRINCE2 methodology provides the basis of developing a project charter and plan which ensures the appropriate management controls and review of stage deliverables. In 25 years BSR has not had a client assignment which did not deliver the agreed quality outcomes, was over time or over budget. All of our past and current clients can attest to this.

Project Governance BSR Solutions have extensive experience in assisting in major procurement and project delivery initiatives from $1m to over $80M. That experience includes the whole procurement life cycle, including the development of the initial business case, development of a procurement strategy, development of Expression of Interest and Request for Tender, development of assessment methodologies and project oversight. Our skills are optimised by using expertise that also understands the business and the market, and favoured by clients because of our complete independence. BSR Solutions also has a sound understanding of the Panel Contract arrangement,


Government Procurement requirements and probity. We are also on the panel for Gateway Reviews and have assisted a number of Agencies in this area. BSR Solutions has also been developing business focused strategic plans and successful business cases for government agencies in accordance with government guidelines for almost two decades. We believe that the value we add to these cases is the right perspective in accordance with the Agencies’ business objectives. We see the alignment of strategy and investments with an agency’s core business directions and program outcomes as fundamental to the successful implementation of projects and the realisation of business benefits. We have been recently engaged by the Commission for Children and Young People to provide project governance oversight to a major systems development project aimed at accreditation of people working with children. We are also providing similar services to Austroads in the preparation, administration and evaluation of a tender for outsourced ICT services.


Organisation Name Business Aspect Pty LtdTrading Name

Contact Mr David Lennon

Address 588 Boundary Street

Suburb Spring Hill

State Queensland Postcode 4000


Website www.businessaspect.com.au


ABN 11112888785

Company BackgroundBusiness Aspect was founded in Brisbane by a group of professionals in the business consulting discipline of the ICT industry. The principals of Business Aspect are considered leaders in their respective disciplines and have worked together for many years as employees, external consultants and associates of a multi-national ICT infrastructure integration company.

Business Aspect offers a number of consulting services across a range of disciplines, including:

- ICT Strategic Planning and Architecture.

- ICT Program and Portfolio Management.

- Project Guidance and Recovery.

- Business Case Development, Tenders and Responses.

- Risk Management, Business and Service Continuity.

Our goal with every engagement is to deliver completely independent strategies and advice that is focused on deliverable outcomes. We have no financial or other link to any vendors, infrastructure or software providers. Our focus is always what is right for our clients.

What this means is that outcomes are developed with a proper understanding of the business drivers and technology solutions. We assist in bridging the gap between technology integrators and traditional management consulting.

We have developed exceptionally strong methodologies and intellectual property that contribute additional efficiency to our consulting engagements, while also providing a solid framework for the delivery of strong outcomes.

Company Accreditation (Optional) Business Aspect has commenced establishing its Quality Management System and is working towards accreditation in late 2007.

Business Aspect is committed to quality in all activities and has set its goals to:

- Achieve the highest degree of customer satisfaction.

- Deliver services that are second to none.

- Ensure all customer services are provided within the agreed time.

- Provide a working environment to attract high quality human resources.Project Governance category,


- Strive to continually measure and improve the quality of outcomes and processes.

- Ensure compliance with all legal, legislative and contractual obligations.

- Communicate the quality manual, policies and objectives to all staff and actively encourage participation in quality improvements.

The Business Aspect quality management manual and the subsequent processes will be reviewed formally on an annual basis. Additionally, as processes change or new processes are introduced the quality manual will be updated.

The Business Aspect processes are intended to be preventative (i.e. to avoid creating quality issues), continuously improving (i.e to incorporate learning's), adaptive (i.e. to adjust to changes in circumstances) and controlled (i.e. to measure their effectiveness).

Project Governance Project Governance is an essential element to the success of projects that Business Aspect manages. This is a mandatory requirement to ensuring the success of the project for those at the team, business or steering committee level.

Business Aspect actively manages project governance with their clients through knowledge, experience and tools, processes and standards. Our staff apply ICT in a disciplined and structured manner to deliver business value. Much of the work we do is of a project nature and thus we have extensive experience in managing a wide variety of projects. Our project management skills are applicable to ICT and non ICT projects.

Examples include:

Metway - Core Banking System Replacement

The management of an external systems developer tasked with delivering a complete core banking system to replace existing capabilities. This included: extensive supplier management, functionality control, testing and project management. This was a business critical high profile project.

Rio Tinto - Enterprise Portal

This included the definition and preparation of key documents for the Rio Tinto Portal centre of excellence ranging across service level agreements, governance, standards and guidelines, best practice, project engagement templates, and support documentation.


Organisation Name Capstone Asia Pacific P/LTrading Name

Contact Mr Sean Collender

Address Level 57 MLC Building, 19-29 Martin Place

Suburb Sydney



Website


ABN 71118522508

Company BackgroundCapstone Asia Pacific is a boutique risk management and consulting company that provides quality ICT services to a broad range of leading government agencies and companies. We deliver a range of reviews of ICT governance, maturity, program/project portfolio management, individual program risk management and post implementation review services. Our skills and professionalism are on par with the largest Chartered Accounting and consulting firms. However, our compact size enables us to provide highly qualified and experienced people as part of our service offering, delivering significant value for money without sacrificing quality.

Company Accreditation (Optional) Project Governance Project Governance is about managing the risks of a dynamic situation, a.k.a a program or project, to achieve its desired outcome. Our Project Risk Management services help organisations in realising the optimum outcome from their business initiative, at all stages of their project lifecycle.

Our Project Risk Management methodology is based on the Project Management Institute’s (PMI) Project Risk Management model and PRINCE2 methodologies. Our services cover the complete spectrum of project risk including Project Management Risk, Project Life-Cycle Risk, Project Support Risk and Project Environment Risk. We have detailed workplans and methodology to support each phase of the Project Risk model.

We have delivered project risk management services to leading government agencies and companies throughout Australia and Asia Pacific. Customers include CBA, Centrelink, Queensland Health, Boral, Telstra and many others. Two examples are provided below.

We performed project risk management over the $100 million implementation of Oracle throughout Boral Limited, including establishment of shared service centres, centralised IT, IT infrastructure backbone and e-commerce. Project risk management role was for two years and included independent reporting to the Board. The role included all aspects of the Project Risk Management spectrum.

We performed project risk management on the implementation of a new unit pricing system for CommInsure, the largest life insurance company in Australia. The project was very complex as it was the implementation of HiPortfolio to replace a custom built unit pricing solution and re-engineering the technology interface platform across over 15 legacy systems.


Organisation Name CDRU NSW Pty Ltd (Cost Down Revenue Up)Trading Name Cost Down Revenue Up

Contact Mr Ian Woollett


Suburb North Sydney



Website www.cdru.com.au


ABN 58134655673

Company BackgroundCDRU provides strategic IT sourcing services to large, complex ASX top 200 or public sector organisations driving sustainable cost reduction initiatives while meeting business requirements for growth. We partner with our clients through a transparent business model that is based on vendor independence and risk-sharing through outcome oriented fee structures. The cornerstone of CDRU’s proven methodology is that cost reduction initiatives require the interlinking between IT strategy development aligned with business needs and IT Procurement, with strong category experience and operational implementation experience to realise cost reduction. How we deliver CDRU applies a proprietary method that integrates the areas of strategy, procurement and implementation in one business case assessment. Step 1: Current State assessment of the enterprise and interrelated core infrastructure across storage, server and desktop, voice and data networks, as well as applications and middleware. Step 2: Financial assessment across operational, capital and staffing budgets. Step 3: Define ‘future state’ operating models and technology options, including the development of infrastructure roadmaps that are best practice whilst reflecting the latest market conditions and vendor offerings. Step 4: Identify Business Case opportunities that can be implemented

Company Accreditation (Optional) CDRU has a proven track record of delivering outstanding results for its clients. All engagements are overseen by a peer review QA system to ensure the highest quality and consistence of deliverables. This quality is demonstrated by the repeat business CDRU obtains from large government and corporate clients, such as Hunter Water, IAG, First Data, Coates Hire, RICOH, Transfield Services, Investors Mutual Limited. Our consultants are qualified in a range of program & project methodologies (PRINCE2, MSP, PMP, etc.).

Project Governance A CDRU engagement always begins with an “Initiation” phase, during which Program and Project Governances are established. Initially we would expect to start with an executive sponsor briefing, where objectives and any KPI’s CSF’s are made clear. This results in a clear understanding of the required outcomes, the engagement philosophy and behaviours expected of the CDRU team. Following project “kick-off”, a series of face-to-face meetings will be held to ensure alignment and comprehensive understanding of all stakeholder objectives. The key stakeholders then receive regular updates, via email, common portal, video conferencing, and in person for the major milestones / verification points. The CDRU socialisation process is included in all tasks to be completed. This in essence allows key stakeholders to have a private one-on-one briefing session


around decisions and context throughout the process. We firmly believe that this builds consensus and facilitates open but productive steering committee and meetings. Standard processes, structures and communications include: Scope/Governance Documents, Risk & Issues registers, meeting agendas & minutes, Establishment of a Steering Committee, Stakeholder mapping and management, Change Request process, communication matrix. Typically all documentation is held within a SharePoint server for accessibility and openness. The above process has been proven to work within a large transformation program for First Data Corporation, that encompassed 5 project streams and over 30 stakeholders and also within QR National where CDRU were engaged to provide a complete comprehensive review of all IT applications and enabling infrastructure, from strategy through to deliver.


Organisation Name Chairmont Pty LtdTrading Name Chairmont

Contact Mr Michael McAlary

Address Level 7, 88 Pitt Street

Suburb Sydney



Website www.chairmont.com.au


ABN 66067519680

Company BackgroundChairmont was established in 1995 by Michael McAlary, a former Price Waterhouse director of 10 years. Our highly experienced consultants have conducted an array of assignments across a number of industries. Our consultants have strong technical, organisational and people skills drawn from very diverse backgrounds.

Chairmont is one of the few management consultancies which hold an Australian Financial Services License (AFSL) which allows us to integrate our consulting and investment advisory services. Chairmont provides a wide range of management consulting services with specialisation in strategy, risk management, business process improvement, compliance, and IT development and implementation.

At Chairmont, we work closely with our clients to improve their revenue, reduce their costs and manage their risks. As advisers and implementers we will not only provide independent, reliable, and practical advice, but also manage the implementation in a planned and controlled manner. We can provide full end to end solutions, or undertake specific project segments, or if the need arises provide specialist skills from Programme Managers, Project Managers, Change Managers, Project Coordinators to Business Analysts.

Chairmont is a member of several private and governmental organisations’ panels and has, through long-term relationship with some of its clients, achieved the status of “trusted adviser”.

Company Accreditation (Optional) The key accreditations are:

- Australian Financial Services Licence

- Microsoft Partner.

Committees and industry involvement:

- Australian Securities Exchange (ASX) Risk Panel

- Australian Bankers’ Association (ABA) Credit Code Taskforce

- Australian Payments and Clearing Association (APCA) Electronic Presentment and Dishonour Committee

- Investment and Financial Services Association (IFSA) – SuperEC

- Lenders’ Mortgage Insurance Industry (LIXI) standards.


Chairmont in 15 years of consulting has worked with all the major project management methodologies e.g. Six Sigma, Prince and Agile, and the different information Technology (IT) development methodologies, e.g. Joint Application Development (JAD), Rapid Application Development (RAD) and the traditional approach.

Project Governance After 15 years of project managing complex multi-disciplinary projects using numerous project governance methodologies Chairmont has developed its own project governance framework which we adapt to our clients’ needs, the size of the project, the type of project, the resourcing model and timeframe.

A number of our clients have adopted Chairmont’s framework as their standard and use our templates, e.g. minutes, status reporting and handover documents. A governance model should include:

-Scope document

-Organisation structure

-Communication plan

-Project schedule

-Project budget

-Risk management plan

-Change management approach

-Change control plan

-Third party service provider approach

-Implementation plan.

Examples include:

1.Insurance Company - Chairmont rescued a product pricing project. The project had started long before Chairmont’s involvement and was experiencing major delays mainly due to a lack of project governance. Chairmont introduced a project governance framework including regular meetings, improvement in communication channels and structured tracking and reporting of the project’s progress.

2.Fund Manager - The establishment of a strong project governance model by Chairmont was critical during the integration of two fund managers as the two organisations had very different ideas of how a project should be managed. In particular, there were substantial cultural differences and stakeholders objectives that needed to be addressed.


Organisation Name Codarra Advanced SystemsTrading Name Codarra Advanced Systems Pty Ltd

Contact Mr Warren Williams

Address 251 Crawford Street

Suburb Queanbeyan



Website http://www.codarra.com.au


ABN 81008651723

Company BackgroundCodarra Advanced System’s primary business imperative is the provision of consulting services in ICT, security, project management and various disciplines of engineering. The development of business solutions is offered to provide niche solutions to clients but only where this can be undertaken without creating conflicts of interest. Codarra’s training business provides a vehicle to ensure the highest standards of professional services within Codarra and also to utilise our expertise to train our clients to accredited standards in project management and related disciplines such as requirements engineering. Codarra is a wholly Australian owned company, having been in business for over 21 years. Codarra is an independent entity and has no parent company dictating its objectives.

Company Accreditation (Optional) Codarra is an ISO9001:2008 certified company, certificate QEC27662. Codarra is a Registered Training Organisation, certificate 2006\12520.

Project Governance Codarra is able to provide training and consultancy services to assist in the establishment of a Project Management Office. As its staff has significant experience in establishing a Project or Programme Management Office, Codarra is able to provide consulting services to fulfill key roles within the project governance framework. Examples of projects where Codarra has been involved with facilitating and/or providing project governance include: Codarra is providing a range of Programme and Project Management services for classified projects within the intelligence community. Codarra provided a project office comprising project managers, network engineers, IT security specialists, technical writers and other engineering staff to manage the ICT component of the new Defence Headquarters project at Bungendore. The HQ project budget was in excess of $200M.


Organisation Name Communications, Design Management Pty Limited

Trading Name

Contact Mr David Welch

Address Level 1, Building 1, 169 Gladstone Street

Suburb Fyshwick



Website www.cdm.com.au


ABN 15053788720

Company BackgroundCDM is an ISO9001 accredited professional service company with a proven track record in the delivery of innovative Information Communications Technology (ICT) projects and solutions, professional services and technical expertise in the areas of ICT Project Management, Network Design and Systems Integration.

Established in 1991, CDM is an Australian owned Small to Medium Enterprise (SME) with offices in Sydney, Canberra, Melbourne and Brisbane.

Customer satisfaction is central to CDM’s operating philosophy, with 80% of our business resulting from repeat clients.

CDM specialises in analysing, planning, designing and implementing ICT solutions for Corporate Enterprises and Government bodies. CDM’s clients include:

- The Department of Defence

- Attorney-General’s Department

- Attorney-Generals Department D Branch

- Australian Customs Service

- Department of Finance and Administration

- Australian Trade Commission

- Department of Transport & Regional Services

A pool of approximately 140 Project Management and Technical staff can be drawn on for any given project. All hold relevant Project Management (eg PRINCE2 and MAIPM) or Technical (eg MSP and CCNA) qualifications, are security cleared (up to TSNV) and have at least 5 years of experience in ICT Environments.

Company Accreditation (Optional) CDM’s company accreditations include:

- AS/ANZ ISO 9001:2000

- Australian Institute of Project Management (AIPM)


- Project Management Body of Knowledge (PMBOK)

- UK Office of Government Computing’s Projects in Controlled Environments (PRINCE2)

- Information Technology Infrastructure Library (ITIL)

- Australian Telecom Users Group (ATUG)

- Australian IT&T Security Forum (AITSF)

- Australian Business Limited

- BICSI certified.

- Defence Industry Security Program (DISIP) member; CDM complies with Defence Security requirements and arrangements.

- Intelligent Transport Systems Australia (ITS Australia) member; ITS Australia is Australia’s only organisation focused on facilitating the development and deployment of advanced technologies across all modes of transport; air, sea, road and rail.

- Microsoft Gold partner

- Technology partners (eg Juniper, Cisco, 3COM, Citrix, Molex, Microsoft, Novel, Siemens, AMP Netconnect, et al)

Project Governance We incorporate appropriate governance mechanisms throughout all of our projects. Our standardised approach utilises the ASDEFCON framework, is aligned to Australian Standards and adheres to Australian National Audit Office (ANAO) governance requirements.

Our Project Management-certified personnel have a long history of ensuring project governance requirements are met and in advising on ICT Project Management Governance approaches. We have advised on these matters on at least 100 separate projects in at least 8 Commonwealth Government Departments since 2001.

CDM is a quality assured organisation, having achieved ISO:9001 certification.

Our approach to decision-making is local, which sees our response time to enquiries at a maximum of 72hrs. Our close proximity allows a more customised approach to project delivery and governance.


Organisation Name Connexxion Business Solutions (Connexxion Pty Ltd)

Trading Name Connexxion Business Solutions

Contact M Maxine Ewens

Address GPO Box 1143

Suburb Canberra



Website www.connexxion.com.au


ABN 80105196423

Company BackgroundConnexxion provides end-to-end corporate solutions from its head office in Canberra and satellite offices in Melbourne and Brisbane. The company was established in the 1980s and has been working closely with our clients to develop core business systems. We are known for high quality service provision built on integrity and objectivity, and for providing an independent opinion in complex situations.

The rebranding to Connexxion Pty Ltd in July 2009 has strengthened our position in the marketplace by consolidating our business focus and strengthening our partnering philosophy that underpins the company’s client relationship model. Our service offerings and development philosophies were re-aligned to better meet the changing business needs of our clients.

Connexxion’s objective is to provide our Government clients with efficient, relevant, and cost-effective solutions that meet today’s ever-growing legislative reporting requirements. This has seen us expand into a national service provider connected to a network of international partners such as Microsoft, Oracle, Compuware and Agresso.

Your solution is delivered by a team of over 70 experienced consultants who you will find approachable and focussed. Our clients tell us that our consultants are easy to work with and have a genuine partnership mind-set. They see the benefits of our approach and have achieved effective outcomes by partnering with us. We encourage our clients to embed their resources into our project teams so they can learn to support their own products as part of operational handover in a live business environment as one of our underpinning business philosophies is knowledge transfer

Company Accreditation (Optional) TThe company and our consultants hold a range of independent certifications that demonstrate our commitment to compliance with relevant industry best practices. Our primary certifications include:

• Services that comply with the requirements and principles of AS 12207 (Information Technology—Software Life Cycle Processes).

• Consultants experienced in planning, developing and implementing the Information Technology Infrastructure Library (ITIL) service management standards, including Service Delivery and Service Support.


• Support services that comply with the requirements and principles of AS8018 (Australian Standard for ICT Service Management) and AS17799 (Information Technology Code of Practice for Information Security).

• Risk management best practice (in accordance with AS/NZS:ISO 31000.2009.

• The application of quality principles, as defined under AS/NZS 9001:2000, PRINCE2, MSP and ITIL methodologies.

• Microsoft Gold Certified Partner, providing the full range of Microsoft technical and product related services.

• Certified Project Management practitioners in the application of PRINCE2 ®, Managing Successful Programmes ®, PMBOK and/or Project Management Methodology Version 2 (PMMv2).

• Roadmap to gain the following accreditations: CMMI Maturity Level 3; Registered Training Organisation (RTO) status; ISO9001; and EPA environment management plan licence.

• Member of the Defence Industry Security Protocol (DISP).

• Member of the Australian Institute of Project Management.

• Member of the Australian Information Industry Association.

• Member of over 20 Australian Government Panels.

Project Governance Connexxion has significant experience in the delivery of project governance services. The methodology is based on understanding the existing environment, stakeholder needs and corporate strategies prior to designing the project management methods. Our consultants are experienced in the planning, design, development, and implementation of efficient project systems.

Project 1: Department of Defence

Project: Infrastructure Management Systems (IMS) Program

Approach: The IMS program aim is to improve the quality of the Information and Communications Technology (ICT) services provided by ICT Development Division (ICTDD) to the wider Defence community.

Outcomes: Our consultant has achieved this through the review of Commonwealth Procurement Guidelines, ICTDD procurement policy, the internal support structures and processes and determined the most suitable value for money approach to deliver new capability.

Project 2: Defence Materiel Organisation (DMO)

Project: Improve Project Schedule and Status Reporting (IPSSR).

Approach: It was identified that project management approaches varied across the organisation. Connexxion was engaged to implement a standardised planning, management and reporting system and instigate procedural and cultural change within the DMO. Our consultants developed a set of Business Procedures to support project activities that reflected the approved DMO Project Management Processes. They recommended changes to the existing project management application rather than purchasing, implementing and configuring a totally new system.

Outcomes: The existing software application was re-configured to reflect the improved business processes. Analysis revealed that the new project scheduling and reporting process saw a significant increase in compliance with the approved project reporting method which enabled more effective organisational management.


Organisation Name Consulting Insights Pty LtdTrading Name Consulting Insights

Contact Dr Phil Malcolm

Address PO Box 3218

Suburb Manuka



Website www.cinsights.com.au


ABN 32091631159

Company BackgroundConsulting Insights can help you add significant, measurable, and sustainable value to your organisation. We can help you improve organisational performance, and learn for the future through ongoing alignment of people with business, and performance management systems. We can help you maximising the value added by your information resources by delivery of small amounts of highly relevant, consistent, reliable information, and by focussed, rigorous, cost-effective data quality management & information delivery. We can help you maximise the value delivered by your IT resources by building top management ownership and understanding of IT strategy, by ongoing alignment of IT with business, and by sharing and building on the experience of others. We can work with you to build on the best from your existing organisation, developing a culture of sustainable improvement. We have worked in over 50 successful projects for over 30 agencies, and have facilitated over 250 workshops.

Company Accreditation (Optional) Project Governance Consulting Insights is currently leading the development of a new Standard Operating Model for ICT Strategy and Architecture at the Tax Office. This new model will integrate processes and deliverables across the ICT function within the Enterprise Architecture Framework. We are leading the design of an improved governance structure and processes, including organisational roles and responsibilities. Governance is being applied across the entire project lifecycle at the Tax Office, starting with Project Planning and inception, then through the entire system development lifecycle, and finally to benefits realisation, project review, ongoing improvement and Business As Usual. This redesign has involved facilitating workshops for SES Officers from different parts of ICT, enabling them to arrive at an agreed, common view of how they should be working together. A key feature of the new governance processes is to map proposed ICT changes against the Enterprise Architecture, and then to identify those changes which pose the greatest risk. Scarce governance resources with high technical expertise can then be focussed on changes of greatest risk, with devolution to other areas for lower risk changes, albeit with ongoing technical support and performance monitoring to ensure that the Enterprise Architecture is complied with. The governance function is thereby designed to be most efficient and effective for the Tax Office as a whole. Governance design has also been undertaken as part of other work for the Department of Health and Ageing and the Department of Veterans’ Affairs.


Organisation Name Cordelta Pty LtdTrading Name Cordelta

Contact Ms Rebecca Edwards

Address Level 1, 44-52 Townshend St

Suburb PHILLIP



Website cordelta.com


ABN 69107788401

Company BackgroundCordelta is an ACT-based professional services company that helps to improve business outcomes through management and technology services, solutions and capability enhancement. The company was established in 2004 to provide an environment in which people could use their initiative, experience and passion to deliver outstanding results on business and IT projects. Since then the company has worked hard to improve the breadth and depth of its services through selective recruitment, internal development and the successful delivery of client engagements. Cordelta currently has over 150 permanent and contract employees within the ACT and revenue of approximately $20m per annum. The company has successfully completed over 500 engagements and is an active member of various management and ICT panels with Commonwealth Government agencies, including the Department of Defence and the Department of Finance and Deregulation. Our strengths include, experienced staff at competitive rates; detailed knowledge of public sector requirements and reforms; tools and techniques that comply with industry standards and client requirements; commitment to integration with client teams and transfer of knowledge to client staff; a pragmatic and collaborative working style; and an excellent reputation for the successful delivery of projects.

Company Accreditation (Optional) Cordelta has an established quality management system which aligns to ISO9001:2000 within the following categories, document and record management; management responsibility; resource management; and measurement, analysis, and improvement. The components of Cordelta’s quality management system are documented on the company’s intranet site, as well as in management, employee and contractor agreements. The Cordelta management team has defined a set of core values which are frequently promoted and modelled and is responsible for quality assurance on engagements. Employees are mentored in the Cordelta quality management system and every engagement is subject to management review of inputs and outputs. Cordelta has infrastructure in place to support its quality management system, including, time-recording system; document and record management system; integrated engagement and financial management system and employee enablement – email, SOE. In order to measure, analyse and continually improve Cordelta’s quality management system, Cordelta reviews management systems and procedures monthly to identify and resolve issues. Periodic and post implementation reviews of each engagement are also undertaken to identify strengths, weaknesses, opportunities and threats. This includes a face to face meeting with the client to determine their level of satisfaction and identify opportunities for improvement.


Project Governance A number of Cordelta personnel have skills and experience in program and project governance within Commonwealth Government agencies, including training and experience as Gateway Reviewers within the Department of Finance and Deregulation (DoFD) Gateway Program. Our personnel are also familiar with various techniques for program and project selection, value assessments and project office management. We understand the need for a compelling business case and will help to ensure that the objectives and scope have been clearly defined, roles and responsibilities have been identified, benefits have been properly assessed and an appropriate strategy has been proposed. We are also able to assess the ability of the organisation to deliver the required outcomes. Cordelta worked with ComSuper during 2008 to support their implementation of Managing Successful Programs (MSP), which involved the definition of programs and the implementation of appropriate program governance arrangements. It led to the development of a Program Management Office and procedures for financial management, resource management, portfolio scheduling, risk management and issue management. Cordelta also helped to introduce an effective tool for portfolio and resource management and increase the focus on benefits management in accordance with MSP. Cordelta also helped to define policy, procedures and guidelines for the management of acquisition projects within the Defence Materiel Organisation. This included a redesign of the acquisition process model, the identification and classification of all project outputs and a process reference page for each step in the acquisition process that identified the applicable policy, procedures and templates.


Organisation Name CPT Global LimitedTrading Name

Contact Mr Steve Hickey

Address Level 4, 161 London Circuit

Suburb Canberra



Website www.cptglobal.com


ABN 16083090895

Company BackgroundCPT Global Limited is an established and proven independent technical and IT management consulting services company with over 200 consultants working with almost 70 clients worldwide. CPT’s head office is in Melbourne with offices in Canberra, Sydney, London, Munich and New York, and is listed on the Australian Stock Exchange (ASX:CGO).

With its IT management consulting services, CPT focuses on providing the IT organisation with independent client-side consulting services leading, coaching and partnering with each client’s IT management team. This extensive and proven management consulting practice leverages the extensive experience of our professionals to deliver practical quality business solutions and advice to our clients.

CPT’s professionals have experience in areas such as ICT Strategic Planning, ICT Sourcing Strategies, Business Cases, Business Requirements, Information Architecture and Complex Project Management. These services are predominantly provided to the Government, Health and Banking and Finance industries.

CPT’s independence and experience ensures that our clients receive strategies and ongoing advice that has no conflict of interest with the selection of packages/products or delivery service providers. CPT is always prepared to support the implementation of our recommendations.

Company Accreditation (Optional) CPT Global is an ISO 9001:2000 quality accredited organisation. The application of our business processes and policies ensure that only suitably experienced consultants deliver our services. CPT Global services are delivered through the application of consultant experience, CPT processes and client’s processes to ensure that delivery meets the client’s objectives and risks are mitigated.

Project Governance CPT Global Limited has significant expertise and experience in the establishment of a project governance framework that is customised to the customer’s needs.

CPT has found that poor project governance is a contributor to most failed projects. CPT designs, and delivers, effective project governance by ensuring that the processes, structures and communications that are developed encompass:

1. Communication and acceptance of the project governance framework by all project stakeholders;

2. Effective business case assessment;


3. Consistent operational management practices for all projects;

4. Clearly defined and communicated measures of success and project value, stated in business terms;

5. Effective control mechanisms for scope, funding and resourcing;

6. Monitoring of project progress and results, and key success/failure indicators;

7. Measurement of business realisation;

8. Remediation processes for both project delivery and benefit realisation.

Recent clients of this service include:

a) DHS HealthSMART program CPT has provided the program director (Bruce Ryan) and a number of specialist program governance support roles over the last two years. This engagement is still in progress.

b) Australian Customs Service - CPT undertook a review and restructuring of the IT organisation within Customs to align the IT organisation with the business units. The implementation is based on the Customs IT Division acting as the broker of IT services using a multi-supplier delivery model.


Organisation Name Deloitte Touche TohmatsuTrading Name Deloitte

Contact Mr Dean Grandy

Address 8 Brindabella Circuit

Suburb Brindabella Business Park



Website www.deloitte.com.au


ABN 74490121060

Company BackgroundDeloitte offers a leading global firm with decades of experience servicing Public Sector clients in Australia and internationally. Our key assets are our ability to resource a diverse range of skills and experience across our national practice to meet your needs in an efficient and cost-effective manner. Supporting our key personnel are Deloitte’s global methodologies and tools together with a pool of over 4,500 employees in Australia whose skills and experience are shared through an extensive knowledge management capability.

Deloitte’s depth of experience and our strong technology acumen together with our proven methodologies and tools combine to differentiate us from our competitors. Our solutions are based on the Deloitte CIO Management Framework™ and our Enterprise Programme Management Framework (EPMF). These frameworks assist in the alignment of ICT strategy with business strategy through the assessment of capabilities and opportunities and the optimisation of an organisation’s portfolio of programs and project.

Deloitte has a proven track record working collaboratively with our government clients to successfully implement the frameworks. As a result, we are confident that we can bring a strong combination of knowledge and technical expertise to the ICT Management Consultancy panel.

Company Accreditation (Optional) Project Governance A component of Deloitte’s Enterprise Project Management approach is the day-to-day Project Management. Rigorous project management is a cornerstone for on-time and on-budget delivery of projects. Deloitte’s methodology contains repeatable Best Practice processes based on the Project Management Book of Knowledge (PMBoK). Based on our experience implementing Programme management strategy, the following factors are critical for success:

- Get senior management sponsorship and commitment

- Executive/management representation through a Steering Committee

- Ability to synchronize the PMO design and implementation with other initiatives in the organization

- Ability to structure the Organization through many initiatives and projects

- Adoption best or ‘good’ practices in the design of Project management processes and procedures

- Ability to lead and make change accepted at all levelsProject Governance category,


- Ability to influence and change the style and culture in daily projects and operations

In addition, Programme Management Framework must be flexible to support organizations at different levels of maturity.

We have considerable experience and excellent track record undertaking this work. For example:

- Department of Human Services (Vic) - HealthSMART Program

- Australia Post - Project/Programme Management

- Office of Health Information Systems, Department of Human Services (Vic)

- NSW Police - ICT Programme/Portfolio Management


Organisation Name Doll Martin Associates Pty LtdTrading Name

Contact Mr Richard Baecher

Address Level 18, 323 Castlereagh Street

Suburb Sydney



Website www.dollmartin.com.au


ABN 52002556710

Company BackgroundDoll Martin Associates (DMA) is an independent Australian management consultancy founded in 1983.

Our goal is to enable our clients to bridge the knowledge gap between corporate direction, information technology and business operations. We have a well-established reputation and have successfully assisted many private sector companies and government agencies throughout Australia. The public sector is our biggest client. We have consulted to a wide range of government agencies, and as a result we understand the culture, imperatives, structure and operation of the public sector.

We are committed to assisting our clients in the formulation of strategies, plans, architectures and specifications for the acquisition, management, quality and use of information, and the implementation of governance, processes, systems and solutions to improve business performance.

Our services focus on the effective use of information as an integrated business resource and in enabling agencies to develop strong information management cultures, architectures and solutions that are aligned with business needs. We primarily operate from Sydney, with a staff of some 25 personnel, and links to a network of complementary specialist firms. Our expertise lies in the areas of strategic planning, information management, business systems requirements and acquisition, and business performance.

Company Accreditation (Optional) Doll Martin Associates has implemented a Quality System and is accredited to ISO9001:2008 by SAI Global (licence QEC6535), with recertification having taken place in 2011.

We are proud of our membership of the following panels:

New South Wales Government

• ICT Services Approved Supplier Panel Contract 2020 (NSW)

• RTA NSW - Professional Services (various)

• Land & Property Management Authority of NSW.

Queensland Government

• Government Information Technology Contract GITC

Australian Federal Government


• Australian Government Information Management Office - ICT Management Consultants MultiUse List

• The Treasury - ICT Business Support Services panel

• Australian Securities & Investment Commission - IT Professional Services panel

• Austrade - Information Management panel

• Australian Commission on Safety & Quality in Health Care - Standing Offer

• Department of Education, Employment & Workplace Relations - ICT Technical & Advisory Services panel

• Department of Health & Ageing - Information Technology Services panel.

We have a strategic alliance with Galexia, who are legal, policy and technical specialists in identity management, authentication, privacy, public key infrastructure and e-commerce, with membership of the AGIMO Identity Management and Authentication Consultancy Panel.

Project Governance It is critical that project governance be aligned with corporate governance of ICT to mitigate conflict and optimise outcomes. We can provide assistance with:

- Establishing the foundation for project governance, including definition of reporting structures, roles and responsibilities, policies, standards and processes.

- Linking projects to organisational strategies and defining risk and issues management, change management, communication and stakeholder engagement.

- Advising on project scope and resources.

- Defining project performance indicators and benefits realisation framework.

- Measuring the outcomes, benefits and value of projects against the original plan and organisational strategy.

- Conducting pre and post implementation reviews.

Examples projects:

NSW Department of Primary Industries (2007): Developed an Application Development Framework to define and implement standard processes across the application lifecycle. The ADF specifies the stages, gateway criteria, processes, guidelines, templates and documentation required for each component of the development lifecycle, whether an application is acquired by purchase or build.

NSW Justice Sector (2004): A practical application of project governance in a complex multi-agency environment, the-Briefs pilot project required DMA to project manage, establish processes and business cases, perform a pilot implementation and determine the feasibility of the distribution and use of Briefs of Evidence in electronic form within the NSW criminal justice system involving the Police, the Office of the Director of Public Prosecutions, the Legal Aid Commission and the Attorney General’s Department.


Organisation Name Dowling Consulting (Trustee for the Dowling Group Trust )

Trading Name Dowling Consulting

Contact Mr David Dowling

Address 3/312 St Kilda Rd

Suburb Southbank



Website www.dowlingconsulting.biz


ABN 63286680686

Company BackgroundDowling Consulting was formed in 2002 and now has over 50 professional service consultants in Adelaide, Melbourne, Sydney and Frankfurt Germany with concrete plans to establish our Canberra office in 2009. Our expertise is mainly in IT Management Consulting, Supply Chain process improvement and transformation, IT Service Management, IT Organisational improvement and Transformation, IT and Business Strategic planning and general management consulting.

Company Accreditation (Optional) Dowling Consulting are accredited ISEB ITIL trainers and Examiners and ISO 20000 consultants and trainers.

We have qualified ITIL experts, 2 x ISO 20,000 accredited trainers, 2 x COBIT accredited auditors,

1 x CMMI accredited , Prince II and PMBok accredited project managers and qualified MSP practitioners.

Project Governance Dowling Consulting has developed and implemented project management frameworks incorporating practices derived from either Prince II or PMBOK. The skills, techniques and governance requirements for this type of service have been succesfully implemented in a number of clients of which we describe two of those as follows:

Case study 1 - Implementation of project management procedures and governance for Powerhouse Museum.

Powerhouse Museum conduct complex and high value projects within the realm of the exhibitions group. Dowling Consulting developed a comprehensive project management approach for the museum for the effective governance and conduct of these projects from inception through to commissioning and support. We developed procedures, work instructions, templates, dashboards, reporting repositories and governance metrics and then coached and mentored the organisation in their use and application.

Case Study 2 - NSW e-business solutions group Whole of Government project management.

Dowling Consulting was commissioned by the NSW Department of Commerce to develop a practical project management framework that could be applied to e-business projects across NSW Government. The framework was developed and made available to all project managers for the


conduct of Whole of Government projects. The imperative was to produce a common way of reporting, risk management, and overarching governance to support the required reporting to the Premier each week


Organisation Name DWS Advanced Business Solutions LtdTrading Name DWS (NSW) Pty Ltd

Contact Mr John Kennedy

Address Level 1, 161 London Circuit,

Suburb Canberra City



Website www.dws.com.au


ABN 83085656088

Company BackgroundDWS Advanced Business Solutions is a premier Australian IT Services provider. With established offices in Melbourne, Sydney, Brisbane, Adelaide and Canberra and boasting over 550 full time employees, DWS is the total software solution provider of choice to many of Australia’s largest and well know blue chip organisations. Committed to continuing as the industry pacesetter in the provision of end-to-end IT solutions, DWS has experienced significant success and growth by providing the best possible competitive advantage for its extensive and impressive client base. Providing an honest, reliable, professional and innovative service DWS prides itself on its ability to assist clients in ensuring their organisations reach their greatest potential. By hiring and retaining the best professionals possible through a unique three layer recruitment process, DWS is able to deliver services with unrivalled efficiency and effectiveness. This is just one of the reasons DWS can offer a money back guarantee and a lifetime warranty. The overriding philosophy and approach to business at DWS is one of honesty, integrity, ethical behaviour and transparency. The DWS culture ensures every interaction with clients, suppliers and employees is based on these values and this provides the strongest possible foundation for growth and excellence.

Company Accreditation (Optional) Microsoft Gold Certified Partner DWS is a Microsoft Gold Certified Partner. This was first achieved in 2002. DWS also encourages and facilitates individuals to gain their Microsoft certifications, including Microsoft Certified Systems Engineers (MCSE), Microsoft Certified Product Specialist (MCPS), Microsoft Certified Solution Developers (MCSD), Microsoft Certified Database Administrator (MCDBA) and many more. AS/NZS ISO 9001:2000 Certified DWS’ SpinnakerOne Quality Management System is a cornerstone of our operational activities. Initially developed in 1996 and ISO 9001 accredited since 1998, SpinnakerOne has constantly evolved and continues to mature to the current day having incorporated over 1,500 improvements and major initiatives since it was first certified. SpinnakerOne was one of the first Quality Management Systems to be granted the ISO 9001:2008 certification, achieved quickly as it continues to incorporate industry best practice and the experience of our 550+ strong project consultants. CMMI/ITIL Certification SpinnakerOne incorporates practices, procedures and advocacy programs that cover all our service offerings. These encapsulate our experience and expertise in judiciously applying industry best practices and methodologies from organisations such as PMI, SEI (CMM4), OGC (ITLv3) etc.


Project Governance DWS assists its clients to create effective and appropriate governance structures by reviewing current practices, providing synergy with business and technical goals, policy and procedure creation and training to ensure any changes made are embedded into the organisation. The DWS project governance framework will: • Determine the best use of resources • Establish stakeholder roles and responsibilities • Identify risks and strategies to mitigate them • Identify the linkages between events and risks • Create regular forums to promote better communication • Develop operational processes and methodologies for procedures • Identify tools to efficiently run and manage projects and support the business • Comply and report against regulatory and business requirements DWS can assist in training of management, as well as technical and operational employees to ensure their understanding and buy-in to the governance framework. This includes defining roles, accountabilities and the expectation which will be placed on them. DWS will establish a framework that will consist of: • A strategic level relationship, ensuring goals remain aligned • A peer-to-peer relationship between key DWS and in-house team members • An ongoing monitoring and reporting of project progress, including issue management and remediation • Internal (DWS) progress and peer reviews Relevant Projects: • The Australian Taxation Office (ATO) is a long term client of DWS, where have for many years provided development and project management services in support of e-Tax. • DWS has for some time provided support to Virgin Blue, most recently providing business analyst and program/project management services to support the integration of A330 passenger aircraft.


Organisation Name e8 Consulting Pty LimitedTrading Name

Contact Mr Terry Rowlings

Address Level 11, 189 Kent Street

Suburb Sydney



Website www.e8Consulting.com


ABN 25129731924

Company BackgroundE8 Consulting delivers strategic and business consulting services in four areas: business process management to drive business efficiency, service improvement, and governance, risk management and compliance; enterprise communication and collaboration, leveraging enterprise 2.0 tools, to deliver business efficiency, enable high-performance teams and drive organisational knowledge-capture; project governance that enables organisations to achieve superior returns from projects (ICT and non-ICT); and the management of strategic programmes to realise business benefits.

Our commitment to customers is to help them achieve superior operating performance and above-average returns. The consulting practice was established in 2000 as part of The Frame Group Pty Ltd, providing business process management services, and expanded in 2008 to include communication and collaboration strategy and implementation, governance of projects and management of strategic programmes. Our clients include public and private sector organisations across all industries. We are Australian owned with offices in Sydney, Melbourne, Brisbane and Canberra. Our people are thought-leaders in their field, with unique experience and skills, and we use, teach and contribute to the world’s leading standards, frameworks and toolsets. We ensure knowledge capture and transfer is embedded in all our projects. Our goal is to provide exceptional services to enable our clients to be exceptional.

Company Accreditation (Optional) Systems Audit and Control Association (ISACA), ISACA Representative at Standards Australia on the Standards Committee AS 8015, AS 8016; Corporate members Information Technology Service Management Forum (itSMF); a number of e8 Consulting consultants hold Federal and NSW Government Gateway accreditation.

Project Governance We understand that project governance by boards and top managers directly influences project success or failure. We have contributed to the development of new Australian and international Standards (AS8016, ISO38500), and continue to lead the field with the 6Q Governance™ framework (based on our research published by Standards Australia as HB280) to provide boards and managers with the 6 key questions that must be addressed for strategic initiatives to succeed. We customise our approach and toolset to work with the Board, investment committees, senior managers, executive sponsors, project managers, and key stakeholders. Our project governance training material has been recognised by Harvard Professor James McKinney as ‘world class, 3-5 years ahead of the competition’.


The Victorian Department of Education and Early Childhood Development (DEECD) found us, through competitive tender, to be the only organisation within Australia to have insight into the true nature of project governance. DEECD appointed us to build the project governance capability of their entire senior management team and their senior project managers.

For Standards Australia we reviewed major projects in five organisations recognised to be better than most with IT projects and produced HB280, a handbook for boards and senior managers on how to influence projects to succeed. These clients included the Australian Bureau of Statistics. We worked with the National Prescribing Service senior management team to clarify how project governance related to their corporate governance objectives and then helped select, design and iteratively refine targeted project governance interventions to help NPS achieve their corporate goals.


Organisation Name EDS (Australia) Pty LtdTrading Name

Contact Mr Paul Hogie

Address Level 3, 2 Barry Drive




Website http://www.eds.com


ABN 18002855085

Company BackgroundWith $21.3 billion in 2006 revenues, a Fortune 500 ranking of 111 (2007) and 134,000 employees in 60 countries, EDS is one of the world’s leading business, technology and consulting service providers.

EDS has over 40 years experience working with national/federal and state government entities supporting major government initiatives that range from fiscal reforms to defence transformation to improving border security and citizen centric services. With over 20,000 employees serving 500 government clients in 29 countries, EDS understands the business of government.

We offer a broad portfolio of business and technology solutions. Our portfolio comprises information technology, applications, business process and consulting services including Business Transformation, Architecture, Applications Modernisation, Technology Transformation, Change Management, ICT Governance, Enterprise Service Management, and Program and Project Management.

EDS has a dedicated government consulting team based in Canberra. They can be supplemented by 1000 consultants and 600 Canberra-based and 4000 Australia-wide specialist staff.

Our employees contribute to and benefit from a comprehensive global knowledge network. This network comprises formal communities of interest for the purpose of identifying, developing and deploying industry knowledge and expertise.

EDS provides services to numerous Australian Government agencies, including the Australian Taxation Office, Child Support Agency, Australian Customs Service, VicRoads and the South Australian Government.

Company Accreditation (Optional) Quality Management System (QMS)

EDS Australia complies with the ISO 9001:2000 Quality Management Standards.

Certification was issued by SAI Global Certification Services Pty Ltd on 12 December 2006 and expires on 21st November 2009. The Certificate Number is QEC2166.

Capability Maturity Model - Integration (CMMI)

Our CMMI certified Australian Solution Centres operate at between CMMI levels 3 and 5.

ITIL


EDS is a global member of the Information Technology Service Management Forum (itSMF) and sits on the BS15000 executive subcommittee and the ITIL Accreditation Board for the ISEB.

EDS Australia maintains a team of ITIL instructors and operates an ISEB-accredited course to provide ITIL Foundation training to our delivery and support organisations. Within Australia, our employees have achieved the following certifications:

-200+ ITIL Foundation Certificates

-26 ITIL Practitioners Certificates

-4 ICTIM Practitioners Certificates

-17 ITIL Manager’s Certificates.

PMI

Our Project Management Methodology (PM2) follows SEI’s CMMI (Capability Maturity Model® Integration) and the Project Management Institute (PMI) guidelines.

We have more than 140 PMI certified staff in Australia.

Six-Sigma

Within Australia we have 18 Six Sigma experts, comprising Yellow, Green and Black Belts.

Project Governance Service Offerings

EDS’ Project and Program Management (PPM) offering provides the following services:

- Project Management Office (PMO) - PMO to support project delivery.

- Project Management methodology development and implementation- PM framework based on industry standards such as PMBOK.

- Project Management process and tool integration: Evaluation of current environment and tool requirements and recommendation of appropriate processes and toolsets.

- Troubled project assessment and recovery: Assessment of troubled projects and identification of mitigation strategies utilising PMBOK.

- Facilitated project planning: Support of project planning eg WBS, schedules, risk analysis, resourcing and governance etc.

- General advisory services/mentoring: Work with client PMs and PMOs to assess PM processes, structures and communications.

Capability and Experience

Actively involved with Project Management Institute (PMI) with 3,400+ PMI certified practitioners.

EDS’ Global Program Management Architecture (GPMA) for establishing program management structures - implemented in Program Management Offices worldwide.

EDS’s Project Management Delivery organization is ISO 9001 registered.

Australian Financial Organisation - Complex project 24 EDS applications and five separate work streams converting 5 million records across eight systems.

Australian Federal Government – Implemented a program management office to oversee all projects undertaken by EDS on behalf of AFG clients - ATO, CSA and Customs. This PMO is integrated with the client PMOs.


Organisation Name Equuleus ConsultingTrading Name

Contact Mr Anthony Shaw

Address 28 Waterfall Drive

Suburb Jerrabomberra



Website


ABN 79956643612

Company BackgroundEquuleus Consulting Pty Ltd is an Australian company that has been providing specialised end-to-end consultancy services to clients in the Defence, Civil Government and commercial sectors. Equuleus Consulting is an External Service Provider (ESP) and consulting company with emphasis on ICT project and program management, business design and logistic/system engineering management. Equuleus Consulting is able to offer professional consultants with over 20 years Government experience that range across three levels of competencies and qualifications: consultant, practitioner and master. Equuleus Consulting has developed a close, collegiate framework of industry specialists which enables the Equuleus Consulting Team to deliver all aspects of business consulting services. The Equuleus Business Model will see the application of experienced consultants, backed by the experience of a number of Equuleus Consulting industry professionals, who can be called upon at any time to provide additional advice, guidance and direction to our nominated resources.

Company Accreditation (Optional) Equuleus consultants hold competencies and standards associated with PRINCE2, and AIPM accreditation. Equuleus Consulting maintains a Quality Management System.

Project Governance Equuleus understands that the establishment of an effective governance / organisation structure for the project or program is crucial to it success. It has proficiency in the setup and maintenance of project and program governance bodies so as to provide leadership, advice and guidance to the project/program as well as the responsibility for assessing the status, progress and alignment of the project and deciding whether or not it should continue. Equuleus consultants have assisted organisations with the creation of Program Management Office’s in the Defence Information Infrastructure Security Improvement (Defence) Program and the Trade Facilitation (Customs) Program. Program mentoring for the Export Air Cargo Security Measures (EACSM) Program consistent with PRINCE2 methodology has just recently been completed.


Organisation Name Ernst & Young AustraliaTrading Name

Contact Mr Andrew Garner

Address Ernst & Young, GPO Box 281

Suburb Canberra



Website www.ey.com/au


ABN 75288172749

Company BackgroundErnst & Young helps companies in businesses across all industries — from emerging growth companies to global powerhouses — to deal with a broad range of business issues. Our 114,000 people in 140 countries around the globe pursue the highest levels of integrity, quality and professionalism to provide clients with a broad array of professional services.

Quality In Everything We Do

Ernst & Young’s integrity and professional competence are the cornerstones of our global organisation. We work hard to earn and maintain our clients’ trust and confidence.

Services Offered

Ernst & Young provides a range of services, including advisory, assurance, tax, risk, technology, transactions, and human capital services.

Industry Focus

Globally, Ernst & Young supports 26 industry sectors, including Government. The Centres are dedicated to bringing insights to clients, sponsoring dialogue among industry stakeholders and linking our professionals to facilitate collaboration and knowledge sharing.

Culture

Ernst & Young would not be such a successful organisation without great people and strong teamwork. We provide our people with solid career growth opportunities and a people-oriented workplace environment. Our philosophy, quite simply, is that when our people achieve their best, so do our clients.

Company Accreditation (Optional) We are very proud of the fact that Ernst & Young has held ISO 9001 certification since 1993. All Ernst & Young personnel are responsible for understanding and applying our quality procedures and are appropriately trained upon commencement of their employment. Each person has the responsibility and authority to initiate quality improvement requests for any non-conformance encountered or for suggestions for improvement.

Project Governance Ernst & Young is able to assist in determining how well projects are governed when compared to leading standards and practices and advise on improvements to increase the value of ICT


investments. We are able to advise on, and implement, appropriate ICT project governance structures to ensure consistent decision-making and focussed, strategically aligned investments. Our services include measuring the performance of project governance, quality assurance, implementing roles and accountabilities, and stakeholder consultation and management. In addition, our risk management services include advising on and overseeing the adoption and implementation of control frameworks.

NSW Department of Housing

Implemented the Project Directorate for the MRP, an initiative designed to change the way in which maintenance is provided to 130,000 dwellings. The intent was to move to a more planned, rather than reactive maintenance strategy. Ernst & Young’s role involved:

- Development of performance framework and indicators to monitor program implementation, effectiveness, efficiency and appropriateness;

- Development of implementation plans; and

- Development of a targeted communication strategy.

Murray Darling Basin Commission

Provide services to integrate the execution and implementation of the projects within the Business Improvement Program.


Organisation Name FinXL IT Professional ServicesTrading Name FinXL Professional Services Pty Ltd

Contact Mr Gary Harb

Address Level 2, Ethos House, 28 - 36 Ainslie Avenue

Suburb Canberra



Website www.finxl.com.au


ABN 74104804793

Company BackgroundFinXL IT Professional Services Pty Ltd is an innovative Australian owned company that is part of the Finite Group of ICT specialist companies. FinXL was established in 2003 to assist clients to assemble specialist teams of skilled and experienced consultants to undertake specific ICT projects and deliverables on an ad-hoc basis. With established offices in Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth, FinXL has over 450 specialist ICT consultants engaged on assignment in six Australian states. FinXL’s strength is the ability to source consultants from our real time and virtual bench of consultants whom we have worked with previously and where the quality of their work is known to be of a high professional standard. We are also a DIAC approved Standard Business Sponsor enabling us to source, sponsor and employ international specialist ICT consultants on subclass 457 visas for up to 4 years, and currently employ circa 40 of these personnel around Australia. FinXL’s top three Australian based clients are Telstra, Singtel Optus, and Westpac. With significant contracts with Australian Government, State Governments, and a variety of private sector clients including AMP and Macquarie Bank. Our major project is a five year support contract with Defence.

Company Accreditation (Optional) FinXL has a Quality Management System in place. We have appointed a third party certification organisation to confirm we meet the requirements of ISO 9001: 2008 with a target completion date of December 2011.

Project Governance Project Governance

FinXL has been delivering Project Governance services for more than 7 years. The services cover the full spectrum of ICT and full end-to-end Project activities with the value of projects ranging from $50,000 to over $50 million. Three of our largest and most established clients are Telstra, Optus and the Westpac Group to whom we have provided 100’s of Project Management Consultants.

FinXL is uniquely positioned to provide Senior Management Consultants with the depth and breadth of real life experience across a variety of industries, technologies and project management methodologies including Prince2, MSP, ITIL, PMBOK and Agile. FinXL are well placed to provide Project Governance frameworks, procedures, advice and mentoring services.


FinXL developed the Business Case for Transport for NSW for the acquisition of a Project Management Information System (PMIS). Transport for NSW is responsible for improving the customer experience, planning, program administration, policy, regulation, procuring transport services, infrastructure and freight. The PMIS Business Case was developed to the standards prescribed by NSW Treasury and included options analysis, high level costings, benefit identification and Project Governance Framework which detailed the structure, management, accountability, project ownership, stakeholders and responsibilities.

FinXL also developed the Change Management Strategy to support the upgrade of the Office Productivity Suite deployed across the NSW Department of Attorney General & Justice (DAGJ). This engagement required a Project Governance Framework that included identification and analysis of stakeholders, a stakeholder engagement plan and the development of appropriate channels for the change


Organisation Name Fortis Consulting ATF The Gurgone Family trustTrading Name Fortis Consulting

Contact Mr Adrian Gurgone

Address 544 William Street

Suburb Mount Lawley



Website http://www.fortisconsulting.com.au


ABN 66100863751

Company Background

Fortis Consulting is a specialist management consulting firm offering only highly qualified (10 years minimum), expert consultants, with top-tier backgrounds and innovative client solutions. Our consultants offer deep government experience and a holistic approach to project management. We apply robust project management tools (Prince2) while taking into account stakeholder, financial and environmental considerations.

Key areas where Fortis adds value to clients include:

Project & Programme Management: Project management excellence is the key to a project or portfolio’s success. Fortis’ experienced Project Managers provide effective, timely and efficient oversight of projects and programmes to scope, timeframes and budget.

Strategic Planning driven by Research and Analysis: Fortis delivers significant insight into business data for our government clients, through specialist research, surveys and reports. We help management cut through the myriad of data to identify key trends and uncover useful information enabling strategic planning and decision-making.

Business Intelligence: Fortis helps clients leverage business intelligence solutions; we assist clients to collect, understand, report –on and interpret data, an (e.g. business case analysis, KPIs or balanced scorecard systems).

System Selection & Business Cases: Fortis helps client to develop business cases and select and implement systems that meet their business needs, enable future changes and save valuable time and effort for the business.

Company Accreditation (Optional) Fortis project managers are MBA qualified. Our trainers also hold Certificate IV qualifications in training and assessment.

Project Governance Our dedicated public sector division offers experienced project governance consultants. Our capabilities include:

-vast best-practice materials in Project Governance policy, process and procedure.

-risk/issue management plans.


-formation of and chairing project steering committees to oversee the project/s.

-ensuring representation by appropriate mix of client stakeholders.

-conducting Governance research and policy development.

-implementing business reforms performance audits.

Our public sector clients can be assured of highly knowledgeable and experienced consultants in delivering government-related governance services.

Experience:

Project 1: Fortis recently provided Project Governance on a large project based in the UK for a global service provider. The project involved dozens of functional and operational business units across several countries. Fortis ensured that a representative group of business unit and functional heads were closely involved in the project (via a webex-based steering group). Key project governance tools were applied to manage the governance process including running the meetings and managing the overall project to ensure issues and risks were identified and dealt-with rapidly. The project was singled out for an award within the company, as one of the most well-governed project for the year.

Project 2: In a recent Federal Government project, Fortis effectively designed and implemented the required processes, structures and communications to ensure effective Project Governance for a large training programme. This included implementing systems and processes across departments. These ensured that the projects remained on track and that any issues and risks were flagged, communicated and mitigated rapidly. An open communication channel was maintained ensuring that all project members could communicate current activities, performance and receive timely feedback.


Organisation Name FPMS (Ferguson Project Management Services Pty Ltd)

Trading Name FPMS

Contact Mr Kenn Dolan

Address Suite 6, 62-66 Glen Osmond Road

Suburb Parkside

State SA Postcode 5063


Website www.fpms.com.au


ABN 61089526116

Company BackgroundFerguson Project Management Services Pty Ltd (FPMS) are Internationally Accredited Management Consultants and Training Providers. Our core business is in the creation, development and support of Portfolio, Program and Project Management capability within organisations. Our highly skilled team of OGC / APMGroup Accredited Consultants bring together their qualifications and expertise to provide value-adding solutions to clients from a diverse range of industries. These industry sectors include Commonwealth and State Government Agencies Research and Development, Commercial, Oil and Gas, Aid Agencies and other blue chip organisations. The FPMS emphasis is on the appropriate application of internationally recognised best practice management principles. Our pragmatic implementation of these methodologies, in the establishment and nurturing of Program and Project Management Capability is testimony to our versatility, professionalism and commitment in guiding and supporting our clients towards an environment of excellence. FPMS were the first OGC / APMGroup Accredited Consulting Organisation for both Managing Successful Programs (MSP™) and PRINCE2®, in Australia. As such we have worked collaboratively with clients worldwide using the P3M3™ (Portfolio, Program and Project Management Maturity Model) to identify a structured way forward then mentoring and coaching executives through the complex business transition from the current state to the new corporate capability.

Company Accreditation (Optional) OGC/ APMGroup Accredited Consulting Organisation (ACO) in P3M3™, MSP™, P3O™ and PRINCE2™. OGC/ APMGroup Accredited Training Organisation (ATO) in MSP™, P3O™ and PRINCE2™. PMI Global Registered Education Provider(REP)providing PMBoK Based training in Project Management and PMP and CAPM examination training. Buzan Licenced Mind Mapping Instructors (BLI)

Project Governance FPMS provide governance and assurance to a wide range of organisations, usually in support of an MSP and PRINCE2 environment. We are able to offer guidance on a number of critical issues:

o Suitability of methodology and tailoring

o Compliance with methodology

o Review of programme and project performance


o Governance and Assurance at Gateways

Some recent examples of work in this area, are:

o CrimTrac – Governance and assurance for two concurrent programmes. FPMS were engaged to provide independent governance for two programmes with a combined value of $60million. A number of recommendations were made for the programmes and for CrimTrac as an organisation designed to improve the maturity of the organisation.

O Western Australia Police – FPMS undertook a review of existing capability (applying the P3M3 maturity model) and designed a path for improvements in project and programme management capability which has been successfully deployed. FPMS established and support a Project Support Office and Project Governance Office.


Organisation Name Fujitsu Australia LimitedTrading Name

Contact Mr Kym Petney

Address Level 1, 19-25 Moore St

Suburb Turner



Website www.fujitsu.com/au/


ABN 19001011427

Company BackgroundFujitsu Australia Limited is a full service provider of business and information technology and communications solutions. We partner with our customers to offer services from strategic consulting to application and infrastructure solutions and services. Fujitsu has earned a reputation as a supplier of choice for leading corporate and government organisations and has grown by reputation into a full service provider in this region offering true end-to-end business and IT solutions.

We combine professional expertise, world-class methodologies and consulting and application services with adaptive platforms, advanced solutions and products to deliver the business results our clients are seeking - results that transform businesses and provide a return on investment.

Fujitsu has:

* Over 10 million customers and 160,000 professional staff in 60 countries around the world

* 3,000 Australian and New Zealand staff

* Long-term clients in every sector – government, healthcare, justice, finance, manufacturing, retail, telecommunications, transport, distribution and utilities

* A proven track record for delivering successful projects that achieve real business benefits and return on investment

* An annual investment of more than US$2 billion researching and developing cutting-edge business technologies, resulting in over 32,000 patents with more being added all the time.

Company Accreditation (Optional) Fujitsu’s Quality Management system meets the requirements of AS/NZS ISO 9001:2000. We continually seek ways to improve our processes and ensure they continue to meet the requirements of our customers and the technological and business environment.

Fujitsu is registered with SAI Global Assurance Services. The registration covers the Quality Management System for design, sales, consulting, administration, installation, maintenance, service and support of information technology and telecommunications solutions, products, networks and services. These include management consulting; strategic planning; design and development, logistics, integration, configuration and commissioning of hardware and software products; management and operations of computer processing facilities; provision of help desk facilities and services.


Fujitsu's consultants are well versed in methodology and industry best practices including Portfolio Management Capability Maturity, IT Infrastructure Library (ITIL) and SEI Capability Maturity Model (CMM).

Project Governance Fujitsu understands that good governance ensures that projects are managed in a professional manner and that the projects are delivering the expected benefits. Fujitsu's methods and processes; and extensive experience with a range of different governance models, provides a background that those involved in establishing ‘best practice’ project governance processes and procedures must possess.

Fujitsu’s project governance approach also recommends that a Project Management Office (PMO) is established. A PMO is generally responsible for ensuring that requirements for measurement, management and reporting of performance are met. The functions included as part of this role are planning and scope management, cost estimation tools, quality management, resource management, contract management, continuous improvement, benefits realisation and estimation and metrics measurement.

The best governance structures, methods and motivation will not deliver the required results without the right people being in place. Fujitsu has highly skilled and experienced practitioners who work collaboratively with customers in implementing superior project management practices and disciplines. Fujitsu invest continuously to upgrade our capabilities in this field and is committed to keeping our processes, techniques, tools and people at the leading edge of the field of project management.

Recent experience includes Centrelink and Queensland Health (Investment Office Establishment Program).


Organisation Name Global Sapphire IT (Australia) Pty LtdTrading Name

Contact Mr Joce Santa Maria

Address 8 Carinya Road

Suburb Picnic Point

State New South Wales

Postcode 2213


Website www.gsiorg.com


ABN 91106950565

Company BackgroundGSI’s core competencies are in the areas of providing ICT solutions, strategic alliances and value-added services. At GSI, we undertake strategic alignments, whether such alignment is between ICT and business strategies, or a re-engineering of business processes. We adopt a solutions-oriented approach to the application of its technology, and doing so with the knowledge and understanding of key industries and business processes to deliver objectives. We work with you to facilitate a one-stop-shop of integrated services which ensures that your objectives are fulfilled in a rapid timeframe. Combining solid industry experience and technology skills, GSI possesses a strong functional perspective that makes it effectively capable to provide counsel on technical information, develop and link it to business strategy in a cost-effective manner. GSI resources have extensive experience in the Information and Communications Technology industry providing consulting to such arenas as Australasia, Asia Pacific, Europe, Middle East and the US. Our experience and reputation for delivering high quality outcomes and achieving outstanding results working with our organisations continue to grow. It will come as no surprise to the market that we consider our experienced team to be GSI’s key winning differentiator.

Company Accreditation (Optional) Oracle Business Partner; Members of Australian Institute of Management; Members of the Australian Computer Society; Members of the Project Management Institute; Members of the Institute of Management Consultants; Prince 2 Practitioners; OPM Practitioners. PMBOK Practitioners BABOK Practitioners

Project Governance GSI helps the organisation design and implement Project Governance as a means of managing their projects as investments, ensuring risks are measured adequately, and mitigated accordingly, budgets are constructed in a pragmatic manner and issues managed accordingly. This involves implementing strategies and methodologies pragmatic to and in agreement with the organisation based on our industry experience.

Burwood Council: Implementation of Project Governance included making sure to take into account the views of all those who needed to be consulted, make links and identify the interdependencies between different policies.


Macquarie University: Establish advantage of a centralised project structure that incorporated discipline into every initiative; consistently execute and deliver on time within budget, and be able to single view all programs/projects across the department.


Organisation Name Goal Professional Services Pty LtdTrading Name Goal Group

Contact Mr Alan Rankins

Address 7 Riverside Drive

Suburb Mayfield West



Website www.goalgroup.com.au


ABN 65 122 098 695

Company BackgroundGoal and the Goal Group were established in 2006, utilising consultant/PSP experience in Project and Program Management and Change Management, with a particular emphasis on continuous improvement.

Goal and the Goal Group assists organisations to analyse and better understand their operating environments, in order to develop their capabilities in strategic procurement and supply chain capability. We gain a thorough understanding of the commercial and competitive environment and identify specific challenges relating to capabilities, policies and procedures. The Group’s expertise is in developing and implementing strategic solutions for our clients. Key to success is cost control, management of budgets, and capability improvements.

Headquartered in Newcastle and open in Melbourne, Sydney, Adelaide, Canberra and Wellington New Zealand, Goal operates across Australasia and globally. We cover strategic planning, governance, organisational maturity and portfolio/programme/project management consulting, training and delivery support services.

Goal’s clients have included KPMG, PWC, Rolls-Royce, Thales Australia, training providers, the Defence Materiel Organisation (DMO); Federal and State government departments and SMEs. We are innovators in the fields of leadership, learning and development. We have accredited Gateway Reviewers.

Goal is an Accredited Training Organisation for both MSP® and PRINCE2® and the Goal Group boasts an RTO in Project Management accreditation and certification.

Company Accreditation (Optional) Goal Professional Services Pty Ltdis an Accredited Training Organisation for PRINCE2 and MSP. A number of the Goal Group members hold ISO 9001/2000 accreditation. Specific members hold required engineering accreditations.

A Goal Group member is a Registered Training Organisation able to provide Project Management qualifications up to Advanced Diploma level.

Goal offers P3M3 organisational maturity assessments and Gateway Reviews.

Goal Professional Services is a member of the Defence Industrial Security Programme (DISP) and maintains appropriate defence security clearances for its consultants.


Project Governance A Goal Director was a contributor to AS8015 Corporate Governance of ICT, which provided the governance framework used in AS8016 Governance of ICT Projects. He is also an expert in programme and project governance in general, and specifically in OGC’s PRINCE2 and MSP methods. Goal has provided project governance briefings to the Executives of multi-national organisations and large departments, and have advised on appropriate governance arrangements for major ICT capability acquisition projects.

The Goal Group has significant experience in establishing and managing risk management frameworks for programmes and projects and is well placed to provide risk management development services. Our risk management personnel have highly developed skills and extensive supporting experiences. The diversity of risk management projects undertaken by Goal's consultants for an equally diverse range of customers has allowed our personnel to develop very sound understandings of risk management philosophies, methodologies and practicalities.

A Goal Group member company has developed the Criteria® Integrated Risk Management System (CIRMS). CIRMS is a practical guide to help organisations establish their corporate risk management framework, and guide all of their risk management activities. CIRMS is supplemented by a two-volume manual packed with useful information and step-by-step guidelines for managers with any level of risk management responsibility.

The Goal Group provides advice and assistance on the implementation of organisation wide risk management systems. Goal’s consultants undertook a risk review of the Prison Cell Refurbishment Programme commissioned by Corrections Victoria and developed and delivered customised risk management training to ANZ Bank's Risk Management Group.


Organisation Name GrayMorr Consulting Pty LtdTrading Name GrayMorr Consulting

Contact Mr Ewan Morrison

Address PO Box 1638

Suburb Queanbeyan



Website www.graymorr.com


ABN 87129502567

Company BackgroundGrayMorr is a small business based in the Canberra Region and operating since February 2008. We assist organisations to add significant, measurable, and sustainable value to their governance and service delivery operations. Our approach is evidence based and helps managers to align people with business and performance management systems. Our evidence based approach begins with defining what the business wants from the project. Using this knowledge, we identify those parts of the business that need to change to achieve the desired outcomes. Typically, this involves changes to policy settings, business processes, responsibilities and IT systems. GrayMorr is experienced in leading projects in these four aspects of reform. GrayMorr consistently focuses on the specific needs of its clients. We provide senior managers with a better understanding of how to improve delivery of program outcomes; build on the best of an existing approach; and develop a culture of sustainable improvement. We work closely with clients to manage projects in a planned and controlled manner. Our independent, reliable and practical advice helps our clients to improve program outcomes, reduce costs, and manage risks. We deliver end to end solutions, undertake specific project elements, or provide specialist skills for different aspects of project implementation.

Company Accreditation (Optional) Project Governance GrayMorr has practical experience in designing and managing projects within government agencies. We have delivered or provided advice about: Appropriate governance structures for the size of the project; Governance issues like planning, reporting, dealing with risks and issues; Managing quality; and, Identifying, managing and controlling change. Our project management knowledge and experience is supported by tools, processes and standards. GrayMorr’s disciplined and structured approach to projects ensures we deliver business value. Most of the work we do is project oriented so we have broad experience in managing a wide variety of both ICT and non ICT projects. At the Department of Health and Ageing (DOHA) GrayMorr worked with key staff to determine the data needs of a national program. Using various process analysis and documentation techniques we produced business models that helped develop: A set of service activity data to be collected from Providers so as to give valuable information about Provider performance; A method of collecting data that reduced the administrative burden on Providers, and, Revised Standard Operating Procedures that detailed how staff interacted with Providers to facilitate the accurate and timely submission of data. DOHA - For a major community care program, GrayMorr provided strategic advice and assistance to the business team and then drove the development of an Information Management System. We established the project governance structure, assisted the


business team to understand what it needed from the IT system, and introduced the project management tools necessary to ensure a complex project progressed smoothly to deployment.


Organisation Name GXO Change Pty LtdTrading Name GXO Change Pty Ltd

Contact Mr Walter Dirix

Address PO Box 5237

Suburb Lyneham



Website www.gxochange.com.au


ABN 68137031362

Company BackgroundGXO Change Pty Ltd provides consultancy, training and coaching services in change, project, program and portfolio management to organisations, groups and individuals. GXO Change Pty Ltd has been recently formed (in 2009) and is headed up by its Director who has provided accredited project management training and implementation consultancy services to government and private industry over the past 9 years, both within Australia and overseas (during his time with a previous leading project and program consultancy management company).

Company Accreditation (Optional) GXO Change Pty Ltd is an accredited PRINCE2 Training Organisation and an Accredited Training Organisation (ATO) for Portfolio, Programme and Project Offices (P3O). Accreditation is extended to GXO Change Pty Ltd by the international accreditation agency - the APM Group. Accreditation requires that GXO Change meets the prescribed standards which includes having quality systems in place for delivering services. GXO Change Pty Ltd maintains a Quality Management System (created in line with ISO 9001), which was assessed by the APM Group in July 2009 as part of its systems accreditation. All services delivered by GXO Change are in line with stated policies, processes and standards. Quality is checked on an ongoing basis and a program of continual improvement and review by clients is exercised as part of its day-to-day operations.

Project Governance GXO provides consultancy and training services to establish and maintain effective project and program governance bodies (e.g project boards, project control group, project steering committee etc.). We provide one-on-one and group coaching of executives participating in program governance roles (SROs, Stakeholder Group, Program Board members) or executives participating in project governance roles (Project Board Executives, Senior Users, Senior Suppliers), and those involved in providing program or project assurance. We are experienced and qualified to provide assurance to project boards and individual project board members on governance processes relating to directing projects. When implementing project management for clients, GXO regularly reviews, designs and implements appropriate governance arrangements guided by best practice methods such as MSP and PRINCE2. GXO provides executive briefings to project and program boards on Directing a Project and implementing and Managing a Program Organisation. Examples include our current work where we are advising and assisting the design and implementation of program governance arrangements for a key AFP program and its subordinate projects; and, setting up and implementing the business change managers network for that program. Previous work by our lead trainer includes delivering formal training, informal briefings, coaching and assurance to project


board members for various organisations including IAG, NRMA, DHS, and IP Australia. GXO Change also runs a public training schedule along with in-house non-accredited training for specific clients that covers project governance and the implementation effective project boards.


Organisation Name HineSight DevelopmentTrading Name

Contact Mr Simon Hine

Address PO Box 3080

Suburb Weston



Website www.hinesight.com.au


ABN 14110850747

Company BackgroundAchievement of your objectives depends on effective execution. Improving your capability and capacity around project and program management can be a great way to improve alignment between day to day activity, the delivery of desired outcomes and the realisation of benefits. Projects – temporary endeavours designed to deliver specific outputs, and programs – sets of related projects designed to achieve particular outcomes, are an increasingly important part of organisational life. HineSight Development provides project and program management services that help improve your capability, and enhance your capacity to deliver. Project and program management consulting services support clients in the development and delivery of projects and programs. Services include: • Design of project/program approach • Development of project/program plans • Stakeholder analysis • Scope identification • Quality assurance of project/program processes and artefacts Project and Program Management is becoming an increasingly sophisticated and knowledge based field – there are lots of ways to go about it and not every approach is right for every situation. Our consultants are qualified and certified across the major discipline approaches and we use our experience in the delivery of projects and program to help tailor an approach that suits your circumstances.

Company Accreditation (Optional) Our methodology base includes – Prince2, PMBOK, MSP, P3O, the Standard for Program Management and more. Our consultants are members of the Project Management Institute, and HineSight Development is an APMG Accredited Consulting Organisation.

Project Governance Appropriate and active project governance is integral to the success of any project. Inherent, in the development of project management methodologies, which is an area of specialisation for HineSight Development, is the specification of governance structures, governance roles and responsibilities, and effective governance processes. In developing governance models, we ensure that the model is both consistent with the organisation’s corporate governance practices, is representative of all key project stakeholders, and is flexible enough to handle projects of all sizes and complexity. On a recent assignment involving the development by a HineSight Development consultant of a project management roadmap for use by project managers in DIAC, the generalised concept of 'project governance authorities' was introduced. At the time, corporate governance models were being reviewed and this concept gave the roadmap sufficient flexibility to accommodate any variations in these models whilst still providing best-practice governance roles and responsibilities.


Organisation Name Holocentric Pty LtdTrading Name

Contact Mr Bruce Nixon


Suburb North Sydney



Website www.holocentric.com


ABN 73052972095

Company BackgroundHolocentric provides services associated with business process modelling used in the context of strategic planning, corporate governance, program and portfolio management, project governance, management, business case analysis and development and project benefits realisation. Our methodology has been implemented in two software tools, Holocentric Modeler and Modelpedia. Holocentric Modeler allows for the construction of complex business models and Modelpedia is a web 2.0 implementation of a managed discussion environment allowing participants to contribute to a continuous improvement process. The models created in these exercises can be used for all of the above processes as well as for activity based costing analysis and ongoing training of operational staff.

Company Accreditation (Optional) No accreditations have been sought or obtained to date

Project Governance Holocentric consultants have worked with two Commonwealth agencies to create a meta modelling structure that can be consistently applied to significant projects undergoing Gateway assessments to present information pertinent to P3M3 criteria. Holocentric consultants are able to apply this to projects with a variety of degrees of complexity saving time and effort while producing effective reports for reviewers. As a subset of Corporate governance Holocentric consultants have developed a set of models based on the Prince 2 project methodology. These models can be used to replace paper based manuals for individuals who have recently undergone training in Prince 2 methods but have yet to have enough experience to have fully absorbed all of the Prince 2 methodologies. Holocentric consultants can assist project managers take these models and populate them with project specific information to report to senior managers regarding the progress of all elements of the project. As the models allow for the inclusion of other documentation, reports can be produced that are highly effective in keeping track of all elements. This has been applied at the Department of Immigration and Citizenship and the Department of Human Services.


Organisation Name Huntingfield Consulting Pty LtdTrading Name

Contact Mr Tracy Dann

Address 52 Bainton Cres

Suburb Melba



Website


ABN 52101782147

Company BackgroundCanberra based with significant experience in Defence, Centrelink, DVA, ABS and ACT Government in regard to all elements of strategic planning, project management, business case development and corporate ICT governance. Huntingfield has been established and successful in Canberra for eight years and has quality consultants available at short notice. We have representation in ACT, NSW, SA and QLD.

Company Accreditation (Optional) All consultants are PRINCE 2 and/or ITIL trained and have membership of appropriate associations and societies as required.

Project Governance Huntingfield has significant experience in management of large and small projects ranging from campus fibre optic roll outs through to restructures and implementation of national support infrastructure for ICT.

We currently have staff in Defence working on major communications projects and developing governance structures around those projects.

Another example of project governance was when Huntingfield consultants worked within the ACT Government (InTACT) to conduct the multi-million dollar project to implement Voice Over IP across the ACT Government. This involved not just the physical management of the project but also the development of governance structures and methodologies for the project manager to use.

All of our consultants and project managers are PRINCE2 or PMBOK trained or certified. Our senior consultants are well experienced in development of project and program processes, structures and communications.


Organisation Name IBENOX Pty. Ltd.Trading Name IBENOX

Contact Mr John Russell

Address Level 3, 56 Berry Street

Suburb North Sydney



Website www.ibenox.com


ABN 57140624915

Company BackgroundIBENOX is a specialised provider of project, programme and portfolio management solutions. We help our customers develop and mature the skills, knowledge and capabilities they need to drive enterprise performance and portfolio value. Through our strategic partnerships with key US and European companies, IBENOX brings thought leadership and experiences from global public and private sector companies from across the globe to our region. IBENOX is the official Asia Pacific partner of PowerSteering Software Inc., the leading enterprise project and portfolio management solution. PowerSteering is currently used by government agencies including the US Department of Defense, UK Highways Agency and UK Ministry of Defence. Australian customers include Newcrest Mining and Tyco. IBENOX is accredited to deliver OGC Methodology training including PRINCE2, MSP, M_o_R, Management of Change and P3O. All training is provided in partnership with a leading European ATO in order to provide the full suite of OGC methodology training. We work across the Asia Pacific region and have our Head Office located in Sydney, Australia. Since inception, we have experienced steady growth by focusing on one core value proposition - to "help our customers realise greater value from their organisational change and business improvement initiatives".

Company Accreditation (Optional) IBENOX provide APMG accredited training in association with a leading European ATO. Our consultants are certified in OGC methodologies including PRINCE2, MSP, Management of Risk and P3O. We are the Asia Pacific partner for PowerSteering Software Inc. a leading Enterprise PPM toolset.

Project Governance IBENOX is a specialist in Project and Portfolio Management capability development and improvement services. We are experts in developing governance structures both within ICT and also in extending the discipline into the business. We specialise in tailoring our approach specific to the needs of an organisation, and our ‘Organisational Infrastructure’ framework provides the guidance for the organisational change aspects of developing project, programme, portfolio and risk governance. We deliver certified OGC/APMG training in partnership with a leading European ATO. Recent governance engagements include: NZDC - Engaged to deliver risk management and governance capability development. Hays M&SC - Establishment of project governance model.


Organisation Name IBM Australia LimitedTrading Name IBM

Contact Ms Permenthri Pillay

Address 8 Brisbane Ave

Suburb Barton



Website www.ibm.com.au


ABN 79000024733

Company BackgroundIBM is the largest information technology services company in the world, with $US103.6 billion of revenue, pre-tax profit of $US16.7 billion and total assets of $US109.5 billion. IBM service teams link with IBM industry experts, research divisions and thousands of business partners to help clients succeed in delivering business value by becoming more innovative, efficient and competitive through the use of business insight and information technology (IT) solutions. Worldwide, IBM employs over 355,000 people and has a significant global presence, operating in 170 countries, with approximately 60 percent of its revenue generated outside the United States. Approximately 65 percent of the company’s employees are located outside the United States, including about 30 percent in Asia Pacific.

IBM Australia Limited is a leading supplier of information technology, software and services. IBM is a significant business in Australian terms with more than 14,000 employees Australia wide, and a turn over of $AU 3.9 billion (FY2007). Entrenched professional networks with the wider international IBM community enable IBM to tap into the broad and varied resources of the corporation as a whole. IBM currently has a number of significant commitments under contract and has a well established relationship with the federal government sector

Company Accreditation (Optional) IBM across the whole of Australia and New Zealand has been recognised for its overall quality efforts by the granting of a single AS/NZS ISO 9001:2000 Quality Management System Requirements certification covering all Sales and Services activities. A condition of the certification is that IBM Global Services’ quality processes are audited on a regular basis and the majority of the yearly surveillance program is conducted in Services aspects of our business IBM’s Application Management Services (AMS) Delivery group has been assessed at SEI © CMMi 5, the first organisation within Australia and one of the largest world-wide to be independently assessed to be operating at this, the highest, level by the Software Engineering Institute (SEI).

IBM has undergone a number of audits to the AS/NZS ISO/IEC 17799:2004 Information Technology - code of practice for information security management and on each occasion the systems deployed to support clients have been found to be highly compliant.

Project Governance IBM’s approach to project governance is through the establishment of a project management office and the associated project oversight processes, structures and reporting / communications to:


- Accelerate project mobilization

- Improve program level cross-project integration and tracking of progress, schedule, issues and finances

- Ensure effective implementation of standards and controls

- Ensure consistency of project planning, execution and reporting

- Provide comparable information to assess the progress and results of projects

-Improve the project management capabilities across the enterprise

- Increase the level of and effectiveness of communications and IT governance for programs and projects

All large projects performed by IBM incorporate the establishment of a project management office (PMO). IBM has a standard set of tools and templates to support the set up and execution of the PMO.

IBM has applied these tools and processes to many projects including the DIAC Systems-for-People project and The Treasury SBR project


Organisation Name ICM Consulting Pty LtdTrading Name

Contact Dr Bernhard Hurzeler

Address Level 17, Suite 1702, 109 Pitt Street

Suburb Sydney



Website [email protected]


ABN 64143127404

Company BackgroundICM is a professional services consultancy that helps our clients to achieve measurable business outcomes underpinned by innovative and effective IT. We deliver IT projects successfully using best practices, industry and open standards. ICM comprises talented and highly qualified consultants who have many years of experience in their respective fields and with long-standing careers in corporate enterprises prior to joining our organisation. Our business is to develop innovative and effective solutions that will address your IT objectives today - and in the future. We can assist you in the discovery, analysis and definition of your business strategies. Business functions can be recognized, engineered and ultimately mapped to IT systems. We have the necessary tools identify and eliminate misalignments or superfluous functions that are not aligned to your business strategy. We can select and design new systems to automate missing business functions that may involve high operational cost or be impeding productivity. business functions that map to the business strategy. Enterprise architecture, program/project management and business analysis. These are just some of the services we can provide including Business Process Re-Engineering (BPR) which ties in with modern system integration delivering unprecedented business agility.

Company Accreditation (Optional) Project Governance NBN Co.: ICM Consulting was instrumental in the establishment of project planning, internal and client reporting processes, reporting formats, defining rules and responsibilities, establishing quality processes, risk and issue management processes. All processes were agreed on in collaboration with the client prior to implementation. The outcome was the successful use of the processes and methods for the Assurance Program. Groupon Australia: ICM Consulting implemented the ICT Governance using industry best practice to manage the scope, risk, issues, schedule and costs of the project. Project governance, based on Prince2, was used to manage several ICT implementations including land and mobile telephony, wireless networking, cloud-based services to manage Blackberry Services, Exchange, web content filtering, domain-based networking using active directory.


Organisation Name ILX Group PTY LTDTrading Name ILX Group

Contact Miss Michelle Phillips

Address Darling Park, Tower 2, Level 20, 201 Sussex Street

Suburb Sydney



Website www.ilxgroup.com


ABN 73141075336

Company BackgroundILX Group is the leading provider of training and consultancy in the areas of Programme, Project & IT (ITIL) Service Management and Business Financial Awareness. It delivers these services through a range of consultancy and training options that meet the client’s needs, encompassing e-learning, instructor-led training, blended training, gaming and implementation workshops. ILX Group provided more PRINCE2 examinations than any other training provider in the world according to APM Group official statistics for the full calendar year 2009. In 2009 ILX Group trained over 75,000 people from more than 5,000 active customers across 97 countries worldwide. ILX Groups examination pass rates exceed the national average. Having been a PRINCE2 Accredited Training Organisation (ATO) since 1997 and with subsequent accreditations in Managing Successful Programmes (MSP), Management of Risk (M_o_R), IT Service Management (ITIL), IS Project Management (ISEB) and the entire range of APM Training Events, ILX Group’s experience in developing and delivering Programme, Project and Service Management training and related services is at the forefront of the training industry. In addition, as an Accredited Consultancy Organisation (ACO) ILX Group fully understands the practical implications associated with introducing methodologies into your business.

Company Accreditation (Optional) ILX Group confirms that we hold the ISO9001 quality assurance certificate for Project and Programme consulting and training. All of ILX Group’s training materials and quality systems are accredited by The APM Group, ISEB and APM as appropriate. ILX is also accredited by and/or belongs to the following trade bodies: The Association for Project Management The APM Group The Best Practice User Group (BPUG) The British Computer Society/Information Systems Examination Board The British Standards Institute (Accredited to ISO 9001:2008) The Chartered Management Institute The UK Accreditation Service (UKAS) Buying Solutions Framework Training Provider

Project Governance Interpretation of culture and environment is a key skill in establishing effective project and programme governance. In one current example our Consultants have supported the Head of IT projects for the armed forces of a Middle-Eastern country to establish a best-practice governance framework that facilitates control and strategic alignment over a portfolio of development projects. This was achieved by leading a framework definition project, delivering classroom training, and 1-2-1 coaching interventions for the senior team. Service delivery and change management in the Caribbean presents a different set of challenges, but the cornerstone of effective governance


remains a key requirement for successful project and programme delivery. ILX Consultants are working with Local Government Ministries in one of the Caribbean’s largest administrations to establish formal programme and project governance for service delivery. This programme of work includes extensive stakeholder engagement from the Cabinet Minister down, through the Mayors of individual corporations to local service delivery team. Changes to procedure and practice are being effected - engagement of influential stakeholders, collaborative framework development, training delivery and coaching for key decision-makers. Effective project governance is an essential preliminary to successful delivery. ILX Consultants develop and implement effective governance frameworks for clients in a variety of sectors and environments. As they shape and improve their project controls we provide on-going assurance and capability development, helping clients to anticipate issues before they arise and take appropriate actions to ensure that their delivery and change processes remain aligned with their strategic


Organisation Name InfoRail Pty LtdTrading Name

Contact Mr Simon Claringbold

Address 2 Friendship Street

Suburb Red Hill



Website


ABN 33008615441

Company BackgroundInfoRail is a small independent contract house which can provide a large number of highly skilled IT professionals to work on a contract basis. Services provided include Business Analysis, Project Management, Software Upgrade Management, Vendor Liaison, Solutions Architecture, Design and Documentation, Database Design, Systems Build, Systems Testing, Solution Packaging and Implementation, Systems Tuning including Stress and Volume Testing, Systems Tuning and Monitoring.

These services are delivered by a band of motivated highly skills and organizationally astute IT professionals.

Company Accreditation (Optional) InfoRail was founded in 1987 by Dr P.J. Claringbold. InfoRail has continued to expand as more highly skill professionals are drawn under the InfoRail service umbrella. InfoRail stands for integrity, efficiency, and provides a value for money service.

At InfoRail we understand that highly skilled and experienced IT professional are in short supply. InfoRail can provide accurate market terms to secure scarce resources quickly and efficiently. InfoRail can also provide training for in house client staff if and when required.

InfoRail is on the Department of Finance ICT Multi User List. InfoRail currently supplies resources to the Australian Customs Service, the Australian Taxation Office, and the Department of Employment, Education, and Workplace Relations through various panel and deed agreement relationships.

Project Governance InfoRail has skilled and experienced project managers who have been responsible for successful delivery of large government initiatives.

For example InfoRail Project Managers were instrumental in taking over the project to change infrastructure outsourcers at the Australian Customs Service. Before InfoRail resources became involved, no target date had been met and the entire transition project looked in jeopardy. Under InfoRail control, a detailed transition project plan was developed with milestones and delivery dates. This project was successfully delivered on the InfoRail developed schedule, and enabled Customs to transition outsourcers from EDS to IBM without suffering any unscheduled outage.

Most recently, InfoRail was also instrumental in designing, developing and implementing a system for Historical Risk Profiling of importer documents. After 18 months of delays, once InfoRail


resources were unleashed on this project, it was completed within 3 months on time and budget, with the InfoRail costs being just a small fraction of the total cost of development – even though InfoRail resources designed, specified, and built the entire system.


Organisation Name Information ProfessionalsTrading Name Information Professionals

Contact Mr Mark Nicholls

Address PO Box 15390

Suburb City East

State QLD Postcode 4002


Website www.informpros.com


ABN 73094990057

Company BackgroundInformation Professionals is a specialist provider of management services for complex IT and related initiatives. Information Professionals was conceived to fulfil the need of providing expertise and experience on the delivery of Programme and Project Management outcomes free of third party agendas. Our clients can be assured that we are product and vendor agnostic, and always respond to client requirements with integrity and objectivity. We were established in 2000, and have grown through successfully delivering services to government as a first priority. We now operate in Canberra, Sydney and Brisbane, with emerging business in Melbourne and Adelaide. We have particular expertise in large complex change projects, and strong capabilities in connecting governance, management, process, and quality. We have an adaptable approach to our assignments and add lasting value to our clients. We work with the main-stream standards (PMBoK, PRINCE2 and MSP), applying them in a pragmatic way. This allows the topping up of an existing environment without constant reinvention of existing practice. Information Professionals consultants are valued by our clients for their deep experience, flexibility, reliability, and quality of the outcomes they deliver. Feedback from a recent survey of clients rated the expertise of our people as “excellent”.

Company Accreditation (Optional) At Information Professionals, we promote a commitment to quality through both quality assurance and quality control methods, and the application of established procedures, standards and tools. Information Professionals has established and maintains an effective quality control system which will operate in conjunction with other management functions within the company to ensure that our customers receive quality service at all times. The basis of the Information Professionals Quality System is the application of ISO9001 to Information Professionals daily business operation. This quality control system is to be continually improved to ensure its effectiveness with changing business and technology conditions. We can assist with developing and implementing practical plans, systems and strategies that address the issues of quality. It is our belief that at the heart of all good quality is the commitment to progress, to learning, and to sustainable and continuous improvement. This is then underpinned by appropriate procedures and methods to capitalise on the learning generated from the organisation. Our methods and skills leverage from PRINCE2, MSP, PMBoK, Capability Maturity Model, ITIL, COBIT and Balanced Scorecard. Many of our consultants hold membership with the Australian Institute of Project Management (AIPM), other relevant professional associations, and relevant post-graduate qualifications.


Project Governance Information Professionals has extensive experience in defining Governance arrangements. Our work assists with managing and directing at both the organisation and project level in the definition and clarity of decision making rights. Its associated elements can include value delivery, management of risk, optimisation of resources, strategic and business process alignment, sustainability and the management of performance. Our capability encompasses all major management standards including ITIL, CoBIT, the OGC standards of PRINCE2 and MSP, and AS8015. In 2005, Information Professionals was asked to review the project performance of a large scale utility company that implemented a new billing system. This resulted in a dispute with suppliers, which culminated in legal action. Information Professionals was asked to develop an independent report to reconstruct events of that implementation and provide guidance to its resolution. This included an assessment of governance and responsibilities across this project, extending both within and outside of the client organisation. It was significant breakdowns in governance, which resulted in poor definitions of responsibility and escalation processes that played a large role in the failure of this project. In 2005 and 2006, Information Professionals established some key missing elements of governance in a technology based change programme within the Queensland Office of State Revenue. This included the definition of process ownership, subject matter experts, application ownership and data stewardships. Resulting linkage to project approvals and stage gates was able to be defined. The project used a combination of PRINCE2 along with the SAP ASAP methodology.


Organisation Name Ingena Group LimitedTrading Name Ingena

Contact Mr Michael Augello

Address PO Box 829

Suburb Woden



Website www.ingena.com.au


ABN 52086879012

Company BackgroundIngena is a specialist Information Technology consulting company, providing skilled individuals and teams to work with clients to help meet business objectives.

Ingena was established in 1999 and today has more than 140 full time consultants based in Melbourne and Canberra.

Our clients cover a broad range of industries and include Medicare Australia, DIAC, DoHA, Telstra, Sensis, National Australia Bank, ANZ, BHP Billiton and the Victorian government. Ingena holds head agreements with many of these organisations.

Ingena offers a range of management and technical consulting services, with a particular focus on assisting clients optimise the benefit of their IT investment through effective programme management, IT commercial services, planning and quality assurance.

In addition to our management and technical consulting services, we also offer a full range of specialist software and systems integration expertise, including detailed functional &amp;amp; technical specification, user interface design and custom web and software development.

Ingena has recently been admitted to the official list of the Australian Stock Exchange and we plan to continue the successful expansion of our business in Victoria and the ACT by providing high quality IT Professional Services using local talent and expertise at competitive rates.

Company Accreditation (Optional) Ingena’s project management methodology is based upon the Project Management Body of Knowledge (PMBOK) and many staff also have certification in PRINCE2. Ingena consultants are also experienced in a range of complementary methodologies and tools such as ITIL and Six Sigma.

Ingena is commencing ISO9001 accreditation in first quarter 2009.

At a technical level, Ingena selects from a range of potential methodologies to fit the requirements of the engagement. This selection is based on a combination of client preference, the nature of the requirements and the professional judgment of the Ingena solution lead. Ingena has developed and documented its own operating frameworks for core technical services (e.g. Capacity Management).

Management processes for the delivery of services span from engagement logistics to support and quality control for client engagement delivery. The rigor and formality of processes used by Ingena is dependent on the size, nature and duration of each engagement.


Ingena’s financial arm implements solutions that are both Basel II and Sarbanes-Oxley compliant.

Project Governance Appropriate and active project governance is essential to the successful delivery of all projects and programmes within an organisation. Ingena has substantial experience in the implementation, appraisal and enhancement of project governance structures, roles and responsibilities.

Ingena’s project governance approach is dependant on several factors; the size and complexity of the project, the risk profile of the project, a client’s existing governance standards, and the availability of resources to support governance of the project. When implementing project governance concepts and structures into a client’s environment, Ingena will adapt them as required to ensure the greatest likelihood of success.

Ingena believes that sound governance structures must always be in place, including a single stakeholder with authority for the project, governance representation by all project stakeholders, and independent review of the project at key stages.

Ingena rates effective and positive communication as one of the major contributors to project success. To drive the success of projects, Ingena ensures that a communication plan exists and that open dialogue is encouraged. A current assessment of risks and dependencies across the programme is paramount, as is a clear view of issues and the progress and success of actions to address them.

Reference Sites:

Ingena is providing project governance consulting at across multiple clients.

Telstra – Ingena Project Managers are involved in the implementation of processes and structures as part of Telstra’s Project Management Office.

Intrepid Travel – Ingena is a member of the steering committee and has governance oversight of the Booking Application Redevelopment Project.


Organisation Name Integral Technology Solutions Pty LtdTrading Name

Contact Mr Cameron Tuesley

Address Suite 13 / 83 Leichhardt St

Suburb Spring Hill

State QLD Postcode 4000


Website www.integral-techsolutions.com


ABN 38097602901

Company BackgroundHeadquartered in Australia, Integral Technology Solutions (Integral) works predominantly with Telecommunication Companies, Financial Institutions and Government Agencies throughout the Asia Pacific Region (Australia, New Zealand, Indonesia, Singapore, Hong Kong and Thailand).

Integral’s vision is "To deliver a successful outcome, for our clients and our colleagues".

Integral’s heritage has been in Technical Solutions and services based on J2EE technologies. Led by experts in their field, Integral’s mature capabilities in project, program and portfolio management has seen Management Consulting added to complement the Integral brand and service offering. Integral employs only the highest calibre Program and Project Managers in today’s industry. Integral’s Program and Project Managers bring a high level of expertise, acquired through education and experience, to a variety of organisational cultures. They are skilled in knowing how to organise and manage physical and human resources to best suit your organisational needs. Whether it is taking full ownership for achieving the desired outcome, reviewing project success, or simply offering guidance around practical solutions and best practice, Integral’s Program and Project Managers use industry standards and methodologies to address delivery, quality and governance. Integral employs only experienced and qualified professionals who can manage the spectrum from individual projects, portfolio of projects, or an entire program of work through all phases of the lifecycle. Engaging any of Integral’s professional staff can help your organisation reduce risk and increase the probability of success for your projects or programs.

Company Accreditation (Optional) Integral commits to Quality by leveraging a variety of industry best practice principles, standards and partnerships to act as enablers in each unique engagement:

• Australian Standard 4360 - Risk Management;

• ISO/IEC 27001 - Information Security Management;

• Australian Standard 8015-2005: Corporate governance of information and communication technology;

• Member of Australian Information Industry Association (AIIA);

• Memberships and accredited personnel in MSP™, PRINCE2™, PMBOK®, AIPM;

• Integral is currently working towards accreditation in both ISO 9000:2001 and CMMI;

• Integral Management Consulting Methodology (MCM); Project Governance category,


• Integral Integration Methodology (IIM);

• Integral Software Development Methodology (IDM) Integral is also registered with the Queensland Government’s GITC certification Version 5. GITC Number ‘Q-2443’

Project Governance Integral has significant capability in managing structures and processes relating to Project Governance through a variety of proven quality assurance, stakeholder engagement, risk and change management mechanisms. Integral has displayed this capability across a variety of industries (public, private and multi-government agencies). Whether you're aligning business initiatives with strategic intent and measuring quantifiable benefits or improving your governance mechanisms, Integral leverages its adaptable and digitised frameworks and focus on continuous improvement of your portfolio, program or project systems which link back to the best practices which guide good ICT Governance.

Examples:

a) Working within a major UK Dairy and implementing basic PMBOK and Prince2 processes to ensure projects were managed effectively and that risks, issue and change management practises were implemented and enforced. This involved starting at a baseline where there was no project management or governance in place at all and implementing a basic maturity level for governance and finishing with a full role based governance model for software development, change and release management for the organisation.

b) Program Office, Web Program, Queensland Govt Dept. Integral managed aspects of the TTI web program (Phase1–Redevelopment of TTI Web, Phase1A–Redevelopment of TTI Web, Future Business Directions of TTI Web). Integral was responsible for tender development and evaluation, managing application development vendors, stakeholder engagement (industry, local and state government agencies), developing and maintaining project plans, schedules, risk and issues registers and information packs.


Organisation Name ITPM Pty LtdTrading Name

Contact Mr Nicolas Samuelson

Address Level 4, 123 Epping Road

Suburb North Ryde



Website www.itpm.com


ABN 46085612933

Company BackgroundFormed in 1998, ITPM has offices in Melbourne, Sydney and Brisbane. Upon finalisation of the company merger with PMPartners, due for completion on 31st March 2008, the new entity will employ in excess of 56 staff including 41 professional services personnel with access to a large number of specialised resources.

ITPM is a professional project management, accreditation and business analysis organization, specialising in providing Australia’s most comprehensive Training, Consulting, Delivery and Recruitment services. We focus on providing our clients with professional project staff enabling us to provide a unique and refreshing service to the market place.

We have the skills, ability and knowledge to rapidly understand the scope of a project and identify the type of skills, level of experience and technology expertise necessary for our clients’ project success. This ensures we are capable of providing the right project staff and continue to attract, supply and seamlessly engage those required skills to develop and lead your project team.

We have a reputation for flexibility and innovation, which we consider fundamental qualities in supporting the projects AGIMO undertake now and into the future.

We have established a solid reputation in all facets of program and project delivery to private enterprise organisations and Government Departments (Federal, State and Local).

Company Accreditation (Optional) ITPM has achieved the following accreditation with recognised industry bodies and associations;

- ITPM was the first Professional Service Organisation to be acredited by AIPM as a PMO. This indicates our business is managed in line with the requirements of a Project Managed Organisation

- Registered AIPM - Project Management Assessors

- PMI - Global Registered Education Providers

- CompTIA Subject Matter Experts (SMEs)

- Certified practitioners and an ATO for MSP.

- Certified practitioners and an ATO for PRINCE2 .

- Endorsed course provider for the IIBA.

- Certified Authorised ITIL Foundation Certificate Workshops provider


In addition, ITPM provides all of its Project Managers with membership in the Australian Institute of Project Management and registration in the AIPM RegPM program. Currently approximately 70% of ITPM's Project Managers have been assessed Master Project Director level 6 (MPD 6), the highest rating available.

Project Governance ITPM offers senior project and program level governance at steering committee level or board level within organisations including custom program office procedure development.

Current engagements operate at varying levels during the lifecycle of the project including deep dives into problem areas to facilitate clarity across definition and planning, drive execution through problems stages and ensure information from within the project is a true and accurate reflection of status.

Recent client engagements include:

1. Currently operating at varying levels within a number of organisations specifically ITPM is governing a large business change management project for a major health care organisation. This role involves Executive level interaction and reporting to ensure that proper project management principle and practices are being followed, ensuring executives are providing the right level of project interaction in their respective roles and the steering committee is asking the right questions and receiving the right information to make the necessary project decisions.

2. Another project governance role currently being provided is to Australia’s most successful low cost airline as the operators of the ICT project management office. At this level we provide governance across the majority of ICT projects and programs from a PMO perspective ensuring again that proper project management principles and practices are being followed.


Organisation Name Jacobs Australia Pty LtdTrading Name

Contact Mr Scott Mackenzie

Address 7/8-10 Hobart Pl, GPO Box 1976

Suburb Canberra



Website www.jacobs.com.au


ABN 12079749287

Company BackgroundOverview

Jacobs Australia (JA) is part of the Jacobs Engineering Group Inc (JE) headquartered in Pasadena, California. JE is one of the world’s largest and most diverse providers of professional technical services. With annual revenues exceeding $US8.5 billion and over 54,000 people, Jacobs offers full-spectrum support to government, industrial and commercial clients across multiple markets. Services include scientific and specialty consulting as well as all aspects of engineering and construction, and operations and maintenance. JE is therefore an extensive source of capacity and capability should JA need to call upon international assistance.

Overview of the Group

Our immediate parent within JE is Jacobs Technology Inc, headquartered in Tullahoma, Tennessee. Jacobs Technology is the Aerospace and Defence arm of the company and provides scientific, engineering and technical services to a wide range of government clients, including NASA.

Organisational Structure

JA falls within the ‘Scientific, Engineering and Technical’ core market of Jacobs Technology which reflects our role of providing specialist professional project management, systems engineering and management consulting services to government and commercial clients.

Company Accreditation (Optional) We control the delivery of services (including Risk management) through the application of our Client Service Delivery Model (CSDM). The CSDM itself and the organisational responsibilities for its effective operation are detailed in JA Standard Operating Procedure (SOP) 200-6, an integral part of our ISO9001:2000 certified Management System (first certified by Lloyd’s Register in June 1999 and continuously certified since then). All system SOPs, associated forms and templates are available to all employees. Documentation currency is controlled through all posted versions taking precedence over any ‘uncontrolled when printed’ versions.

The CSDM is an overarching SOP and hence separate SOPs are not developed for individual activities, rather appropriate plans are developed where particular levels of detail are required. For example, Independent Verification and Validation (IV&V) activities on software being provided to a client’s project are conducted under the control of the CSDM and in accordance with the applicable standard as identified in the IV&V plans developed for the activity.


We have established an industry capability within Australia to perform independent Capability Maturity Model Integration (CMMI) appraisals, training and consultancy.

This capability includes a formal Teaming Agreement with ‘The Process Company’, a US-based SEI Partner authorised to deliver CMM/CMMI related services internationally.

Project Governance Our approach to project governance is underpinned by our Client Service Delivery Model (CSDM), a methodology that has been constantly refined and improved through the delivery of over 1,600 contracts to the Commonwealth. It includes risk identification, risk mitigation and reporting to Clients on project performance, cost and schedule imperatives.

Our Operations Management function manages the delivery of all services through the CSDM. The CSDM model is robust yet flexible, ensuring optimal delivery across a diversity of services, locations and clients.

The CSDM provides the framework within which our personnel deliver services under a Commonwealth Contract and manage all stages of a project. The CSDM consists of eight major processes that span the service delivery process, with each element being the responsibility of a specific JA manager:

- Opportunity Assessment

- Resource Management

- Proposal/Quotation Process

- Initiation/Establishment

- Delivery & Management

- Reporting & Feedback

- Issue Management

- Client Relationship Management.

Significant examples of our application of CSDM in project governance include the project structure developed for the delivery of the Stocktake Reporting System to Defence, a large-scale web-based database system operating Australia wide, with diverse stakeholders and clients, in a secure environment.

We have also utilised CSDM in providing support for the establishment of the Defence Industry Rapid Prototyping and Development Program, in studying potential management issues, providing mitigation strategies, preparation of the range of necessary contract documentation necessary to establish the joint venture and providing advice on managing client relations in dealing with major industrial companies.


Organisation Name Jakeman Business Solutions Pty LtdTrading Name

Contact Dr Miles Jakeman

Address Unit 1, 10 Kennedy Street

Suburb Kingston



Website www.jakeman.com.au


ABN 72101963240

Company BackgroundJBS is a dynamic Canberra based company and wholly owned subsidiary of The Citadel Group Limited (CGL), a leading professional and managed services provider with 300 staff nationwide, a $65m annual turnover, and an ability to draw on the expertise of over 3,000 people. We provide:

tailored solutions that meet the specific needs of our clients;

relevant products and services;

highly skilled and expert staff; and

management advisory and consultancy support services at competitive rates.

JBS has managed numerous projects with major Government agencies and the private sector and delivered a wide range of products and services on time and within budget. We have a core group of staff with a network of strategic alliances with business associates and partners. We have an impressive history of delivering quality solutions to clients, working closely with clients to define the problem, provide suitable and timely solutions, and then if required, assist with the implementation program.

We have considerable expertise in the development and delivery of Security Risk Management support. We have worked with almost all of the Commonwealth Government's defence, security, border management and law enforcement agencies and represent a low risk solution due to our solid understanding of Australia's complex security environment.

We were an endorsed supplier under the earlier Australian Government Endorsed Supplier program.

Company Accreditation (Optional) JBS is an endorsed Registered Training Organisation (RTO) offering national accredited training up to and including Advanced Diplomas across a range of specialist business education and ICT courses – our RTO Number is 88134 and can be checked at www.ntis.gov.au. This accreditation requires us to maintain a detailed quality management system that is reviewed annually and externally audited.

Project Governance JBS is regularly engaged to design and implement processes, structures and communications in support of projects and/or programs. A recent example includes the $37 million Department of Immigration and Citizenship’s Central Movement Alert List (CMAL) program, which:


Established a centralised onshore MAL Centre to process all potential MAL matches to an agreed scope, time, cost and quality. The team was to be co-located with an existing Emergency Operation Centre in Canberra, well managed and trained, and operating on a 24/7 basis.

Utilised a single onshore MAL database upon which all visa issuing/checking programs can call to confirm a visa applicant's details and character. The centralised MAL database was to be the foundation system and a key element in the development of a centralised Suite of Integrity Services including alert checks, identity fraud services and electronic confirmation of documents, and an enhanced MAL match process.

Enhanced the Departmental and external agency communication links so as to securely support the above processes.

Minimised the risk of staff failing to identify an individual or document about whom the MAL system holds records

A second example of our Project Governance expertise is the establishment of the project governance arrangements for the $300 million Defence Regional ICT Market Testing Project. The JBS consulting team assisted with the implementation of processes, structures and communications.


Organisation Name JCMA Consulting (J&C McNena and Associates Pty. Ltd.)

Trading Name JCMA Consulting

Contact Mr Charles McNena

Address Level 40, 140 William Street

Suburb Melbourne



Website www.jcmaconsult.com


ABN 86062464911

Company BackgroundJCMA Consulting is an Australian consulting company formed in 1991 providing services to assist clients across a range of specialisation areas. JCMA prides itself on its partnering model where focus is directed at understanding clients need and expectations. JCMA works collaboratively in a partnering arrangement to ensure a high level of satisfaction and value for the client. Collectively JCMA senior staff have over 60 years experience with public sector organisations. JCMA has a range of service offerings including strategic consulting, project architecture & management, collaborative application development and quality management & compliance. We also have extensive experience in a range of industries including energy, science, government, defence and telecommunications. JCMA continues to develop a strong relationship and presence within Government through the provision of ICT related services in our core areas of Strategic Consulting, Project Architecture & Management, Collaborative Application Development and Quality Management & Compliance. JCMA has adapted these services into the framework provided in this response document. For more information on the organisation please visit www.jcmaconsult.com

Company Accreditation (Optional) Quality Management and Compliance is one of four principle service delivery areas of JCMA. Full details of the quality standards and processes utilised by JCMA are on the JCMA website (www.jcmaconsult.com). JCMA adopts and maintains the following quality systems and continuous improvement regimes: 1. JCMA quality standards and processes align to ISO9001: 2008 Quality Management Systems. Where a client has a preference to use alternative quality processes, JCMA works with the client to ensure the required quality processes are captured upfront. 2. JCMA uses formal Issues / Risks and Change Control mechanisms ensuring all parties are appraised and understand / approve proposed change. 3. JCMA uses a continuous improvement philosophy and structured program. JCMA is currently introducing the Capability Maturity Model Integration (CMMI) process across the organisation. 5. JCMA has a quality review process embedded in every engagement. A quality review is conducted by an independent reviewer within JCMA 6. Project communication and progress reporting to the client is regular, proactive, open and transparent. 7. Deliverables and milestones are formally approved by the client based on pre-defined acceptance criteria set for the engagement. 8. All formal reports / documents follow formal internal documentation reviews and documentation standards.


Project Governance Effective Project Governance is a primary element in providing timely and informed decision making that is representative of the client organisation’s stakeholders. It also provides the main hub for internal project communication. JCMA adopts a flexible approach to the development of project governance structures recognising the project dimension will dictate the configuration of the structures required. JCMA has extensive experience in participating at a secretariat, chair and participant level of various multi-disciplinary project governance bodies. JCMA is well placed to construct and / or participate on such bodies. Recent Engagements Department of Primary Industries (Victoria) – JCMA created the governance structures and associated program management methodology and participated in the successful delivery of the Advanced Scientific Computing program. The structures and methodology recognised the complexity, broad stakeholders engaged, the need to make decisions in a timely manner, and the overarching Departmental mandates for project accountability and transparency. Department of Primary Industries (Victoria) – JCMA staff have held pivotal roles in a number of statutory and organisational governance bodies within DPI. These include, for example, the Gene Technology Standing Committee, Animal Ethics Committee, Institutional Biosafety Committee as well as Project Control Groups on multi-million$ collaborative projects with the private sector.


Organisation Name Kata Professional Pty LtdTrading Name Kata Professional

Contact Mr Ben Winter-Giles

Address 4 John Denley Dr

Suburb Bungendore



Website


ABN 14137381072

Company BackgroundKata Professional Pty Ltd has a strong client focussed purpose, offering specialised UCD, UX, and IT strategy consulting services and support. We have a successful history of providing superior quality consulting services and the ability to leverage learning’s from an astonishing cross section of government and non-government organisations. We apply best practice management concepts, as advised by our staff who are industry recognised experts in their own right. We pride ourselves on having some of the finest consultants across the breadth of IT disciplines available for large enterprise engagements. Kata Professional Pty Ltd consultants have a proud history of 15 years operating at the Federal Government enterprise level, spanning various capabilities. Over the years, this has ranged from visual design, to advanced interactivity / application or software design; OGC MSP aligned program design; agile project management, and agile to ‘conventional’ hybridisation; modular program management design; change management/change facilitation; enterprise business process modelling; design authority implementation; and, strategic enterprise design management. Our senior consultants have 10 years experience in fields relevant to this procurement. We have an active training program taking new consultants with a minimum of tertiary qualifications and three years experience through a three year training system.

Company Accreditation (Optional) Kata Professional Pty Ltd has been formally assessed using a proprietary maturity assessment technique (based upon the P3M3 OGC assessment methodology) as being at a maturity level 3.2 as at July 2010. (stable trending towards leading).

Project Governance Having gained exposure across a wide range of Government, Kata Professional Pty Ltd consultants are adept in effective project governance. A). Upon the inception of Fair Work Australia (FWA) in 2009, their CIO decided to establish an IT Application Development section. This required that approximately 30 applications, which were either under development or in production, be transitioned from DEEWR to FWA. Our consultant was responsible for developing and overseeing the transition plan, including each applications artefacts (code base, permission set, user and technical manuals) and knowledge transfer. This required documentation of governance procedures and clear ownership for the various stages of transition. The governance arrangements required signoff by stakeholders at multiple levels in both agencies to pave the way for successful transition and demonstrate seamless IT hosting arrangements to end users. B). Our consultant performed the role of the Design Authority for the PBS Reform programme at DoHA. This occurred through delivery of design assurance with benefits and outcomes, as well as providing key User Centred


Information Architecture expertise. Primary activities included the provision of assurance of designs for both processes and software solutions in terms of alignment with the programme benefits and outcomes. The consultant provided expert information architecture and technology development services, crucial in the delivery of specific software implementations, which ensured the required capabilities for the operational areas. He also supported departmental training programmes, through provision of briefings, conduct of specialised training and technical support to the training providers.


Organisation Name KDN Services Pty LtdTrading Name KDN Services Pty Ltd

Contact Mr Domenic Novia

Address PO Box 408

Suburb Mount Barker



Website www.kdn.com.au


ABN 39114172600

Company BackgroundKDN Services Pty Ltd (KDN) is a South Australian based company providing consulting services to the ICT industry. KDN is responsive to the needs of organisations with a wealth of experience, processes and a methodology gained from work in the Management Consulting areas of the ICT industry. Our experience comes from working with large consulting organisations and engagement across all tiers of Government (including SA, Federal and Local) and the private sector. KDN maintain a flexible approach and have agreements with companies to cover additional scope and capacity to provide a comprehensive delivery service. To increase the coverage of services and provide greater flexibility for alliances and partnerships, KDN recently established RTI Consulting (RTI) with a focus on the Commercial Sector. Through this expansion we can leverage off of the skills, processes and methodology that have made KDN successful to provide an increased ICT service delivery capabilities and resource pool of experienced consultants. RTI is a KDN company and through these entities KDN is able to provide greater security to its clients with the ability to be able to handle larger assignments while at the same time being flexible and responsive to cost pressures and providing cost-effective solutions.

Company Accreditation (Optional) Not certified

Project Governance Project Board’s provide overall direction and advice to projects. They are accountable for the success, have responsibility and authority for the project, are responsible for dissemination of project information and ensuring the project remains on course to deliver its outcomes. Project Boards have authority to allocate budget and authorise spending, set and monitor tolerances, sign off stages, advise on risks, authorise changes and stop the project. The Project Board represents the interests of the Business Users and Suppliers. Each interest is represented on the Project Board. The Project Sponsor represents the business case and chairs the Project Board, thus ensuring the balance between User and Supplier interests. The Sponsor is ultimately responsible for the project.

KDN assisted SA Health – Workforce Division with the Governance and delivery process of the OHS&W System Design and Implementation Project. The key activities and deliverables were: Project Plan: Independent third party review of the draft Plan to ensure adequacy of scope and alignment with current SA Health structural change initiatives; Assistance to complete Stakeholder analysis; Provide recommendations to improve the Plan, and provision of templates/qualitative data


collection tools. Governance Plan: Independent 3rd party review of governance implementation plan; and Completion of Implementation Plan and Schedule.

Government ICT Services engaged KDN to undertake a Post Implementation Review of the Port Lincoln Broadband Infrastructure Project. This review assessed the overall project including the governance arrangements established to support the project. The recommendations from this review were implemented for Stage 2 - The Mount Gambier Broadband Infrastructure Project.


Organisation Name Kellogg Brown & Root Pty LtdTrading Name Kellogg Brown & Root Pty Ltd

Contact Mr Brian Yates

Address L4, 11 Lancaster Place

Suburb Majura Park



Website www.kbr.com


ABN 91007660317

Company BackgroundKellogg Brown & Root (KBR) Pty. Ltd. is an international company with over 65,000 personnel located in over 43 countries. The technical and financial resources of KBR provide us with the capability to tackle virtually any project. In Australia our Defence and Government Services business unit has over 200 permanent employees with relevant Government experience. This workforce is supported by an extensive network of over 400 long term sub-contractors and sub-consultants. We believe that the capability to provide access to more than 600 personnel at short notice, places KBR in the ideal position to be one of the major providers of support services for the Commonwealth. Specifically, the Defence and Government Services business unit has:

- proven, extensive, and relevant experience in Defence Information and Communications Technology (ICT);

- experience and capability in ICT facilities and personnel security establishment;

- “hands on” knowledge and expertise of over 130 consultants currently working on a large range of Defence projects, who will be available to support our consultants as and when required, within the agreed price;

- acknowledged specialists in the areas of IT, requirements analysis, project management, systems engineering and logistics management; and

- an accredited Quality System.

Company Accreditation (Optional) KBR holds the following accreditations:

- AS/ANZ ISO 9001:2000 Quality System

- Australian Institute of Project Management (AIPM) Corporate Member and Project Managed Organisation (PMO)

- OHSAS 18001:2007 Occupation Health and Safety Management Systems.

- ISO 14000:2004 Environmental Management standard

- ACT Security Industry Master License

- ACT Government pre-qualification for Engineering Consultancy, Studies and Project Management Design

- AS/NZS 4801:2001: Occupational Health and Safety Management SystemsProject Governance category,


KBR is also a Registered Training Organisation (RTO), able to offer the following courses:

Certificate IV in Business (Frontline Management)

Certificate IV in Project Management

Certificate IV in Government (Project Management)

Certificate IV in Government (Procurement)

Certificate IV in Training and Assessment

Diploma of Business (Frontline Management)

Diploma of Project Management

Diploma of Government (Project Management)

Advanced Diploma of Project Management

Project Governance KBR has been instrumental and successful in providing consultancy and investigative work necessary to plan and establish appropriate project governance for large organisations and projects. Recent specific experience includes studies that identify, describe and correlate the requisite framework of policies, processes and governance elements in support of project governance.

Example: Project CERTE (JP2099 Defence Identity Management). In 2004, under contract to CIOG, KBR began to address issues identified by the Defence eBusiness Framework (DeF) Report. The framework subsequently developed by KBR to address the Governance component of the Strategy established the appropriate roles and responsibilities necessary. The description and business structure of the framework was encapsulated in a set of Policies and Standards supported by suitable Guidelines and Procedures.

Example: e-Business Scoping Study. In 2008 KBR conducted a scoping study for the Directorate of eBusiness Services (DEBS) within the CIOG leveraging on current structures and assets to establish a larger, integrated, and more effective and efficient organisational e-Business capability. KBR conducted stakeholder engagement, developed (PRINCE2 methodology and templates) Risk Management, Change Management, Communication and Quality plans and Schedules for the development of Policy and Governance for Defence e-Business. The outcome of this work were a review and investigation of options of governance structures and detailed descriptions of recommendations and the related work take on (WTO) processes.


Organisation Name Kitbag Consulting Pty Ltd (Government Advisory Group)

Trading Name Government Advisory Group

Contact Ms Joy Murrell

Address 36 Dirrawan Gdns

Suburb REID



Website www.ausgovadvisory.com


ABN 83137685628

Company BackgroundKitbag Consulting Pty Ltd comprises of two business units; the Government Advisory Group and the Company Secretariat Group located in both Canberra and Sydney. The Government Advisory Group works as a cooperative of like-minded and experienced public sector professionals to meet the needs of its clients’ and employees. The strength of this approach allows team members of the Group to be highly flexible and innovative to perform complex tasks but provides structure and certainty via the application of methodologies and administrative support required to deliver those services. Each discipline specialist has worked in Government and the private sector delivering public value for all Australians. Collectively they are responsible for superior standards of service and a standing relationship committee of peer discipline specialists supports this. Their role is to review all client satisfaction surveys to ensure client needs are being met or exceeded. Specifically the committee will: - review delivery standards, quality and client satisfaction; - coordinate support services and project teams; - coordinate all contracts established under the MUL; - coordinate project teams is utilised - Approve methodologies for use; and - Ensure public value is being delivered. The Government Advisory Group has access to a wide range of consultants and contractors to deliver capability.

Company Accreditation (Optional) All Government Advisory Group members hold current Australian Government security clearances through our association with the Defence Industry Security Program and members hold one or more of the following accreditations. - Australian Institute of Management - Australian Institute of Company Directors - Australian Institute of Project Management - Australian Computer Society - Institute of Actuaries of Australia - Project In Controlled Environments (PRINCE2) - Information Technology Infrastructure Library (ITIL)

Project Governance Kitbag Consulting is skilled at employing the balanced scorecard methodology which focuses on the performance drivers in an organisation. These drivers include customer relationships, internal business processes and internal learning and growth opportunities. The balanced scorecard is the original management theory that attempts to quantify the effect of these drivers on an organisation’s performance, to provide a picture of true organisational capability. As a management system, the balanced scorecard measures are “derived from a top-down process driven by the mission and strategy of the business unit”, and set out as tangible objectives that can be met. It is being used as a strategic management system by organisations to accomplish critical management processes. These


are: Clarify and translate the vision and strategy; Communicate and link strategic objectives and measures; Plan, set targets, and align strategic initiatives; and Enhance strategic feedback and learning. When there is consensus on the organisation’s objectives, an organisation can then go about identifying the objectives and performance measures for its internal business processes. By the very fact of identifying objectives for an organisation, core processes of that organisation can be clearly highlighted. Linking an organisation’s objectives to learning and growth objectives can then demonstrate the value in investing in intellectual capital, information technology, and other organisational processes: these may be significant enablers and generators of organisational improvement. As scorecard objectives are developed by management at the highest level, they become the vehicle by which management then become jointly accountable to the organisation.

Some of the assignments members have been involved in are:

- Department of Defence- CEI Refresh. Rewrite and project manage the rewriting of Defence CEIs and supporting financial and procurement procedures into FINMAN 5 and facilitate high level feedback from Defence stakeholders.

- FA/18 Hornet Maintenance and Modification Project

- Hornet Flight Data Recorder Acquisition and Support.

- Procurement of Fuels, Oils, Lubricants and Allied Products and Card Services to the ADF

- Upgrade Electronic Warfare Self Protection Suite Modification.


Organisation Name Logica AustraliaTrading Name Logica Australia Pty Ltd

Contact Mr Darren O'Shannassy

Address Level 13, 100 Pacific Highway

Suburb North Sydney



Website www.logica.com.


ABN 39001260699

Company BackgroundLogica is a global provider of business consulting and systems integration, as well as IT and business process outsourcing services. In Australia, Logica is a leading technology supplier to many government departments and agencies. We deliver solutions in security and compliance, information and case management, infrastructure management, virtualisation, service management, and applications management. Logica employs 40,000 people globally, with close to 800 located in Australia, and is listed on both the London Stock Exchange and Euronext (Amsterdam) (LSE: LOG; Euronext: LOG). More information is available at www.logica.com.

Company Accreditation (Optional) ISO Logica’s Australian operations are certified to quality system certification standard AS/NZS ISO 9001:2008. The scope of Logica’s registration is: “Design, development, implementation, supply, maintenance and support of information technology systems, products and services: including provision of related consultancy services.” CMMI Capability Maturity Model Integration (CMMI) is a process improvement approach that provides organisations with the essential elements of effective processes. CMMI provides approaches that can assist an organisation appraise its organisational maturity or process area capability, set process improvement goals and priorities and provide guidance for quality processes. Logica’s business management system (Cortex) is compliant with the CMMI maturity level 3 requirements. ITIL Logica has adopted a global policy to align its service/outsourcing management approach to the ITIL service framework across its entire service business. To date more than 1300 people across Logica worldwide have been trained and awarded the ITIL Foundation or Manager’s certificate. Logica’s Australian business commenced its ITIL program more than two years ago and is now at an advanced stage of implementation. Our core service delivery methodology and service management processes have been aligned with the ITIL standards and our service management staff training and accreditation has

Project Governance Logica uses its CORTEX project management methodology as the quality framework for successful project delivery. The processes and templates built in to the methodology and applied by all Logica project managers ensure a consistent approach to project governance. From project initiation through to post implementation review, there is a formal approach to project reporting from both a project delivery and financial status perspective. Some examples of projects that successfully used the CORTEX methodology and project governance: 1. Logica was engaged by the NSW Gas Market Company to design, build and operate the NSW Gas Market on their behalf. Logica used the


CORTEX PM Methodology and associated governance instruments (Quality Plan, Risk Management Plan, Change Management Plan, Status reporting) to successfully deliver the project on time on budget. 2. Logica was engaged by the NSW Department of Commerce to design and build their agency wide procurement portal (Smart Buy). The project used the CORTEX methodology and appropriate governance instruments to deliver the project on time on budget.


Organisation Name Mahindra Satyam (Satyam Computer Services Limited)

Trading Name Satyam Computer Services Limited

Contact Mr David Castles

Address Level 6, 39 London Circuit

Suburb Canberra



Website www.mahindrasatyam.com


ABN 25084580030

Company BackgroundMahindra Satyam (MSAT- www.mahindrasatyam.com) (NYSE: SAY) is a leading global business and information technology services company that leverages deep industry and functional expertise, leading technology practices and an advanced global delivery model to help clients transform their highest-value business processes and improve their business performance. MSAT has over 30,000 professionals operating in 60 countries. MSAT is a financially stable and a debt-free MSAT has a clear vision for future. It also has a strong governance structure and a strong management team in place. The core focus areas for MSAT include: • Enterprise Business Solutions • Integrated Engineering Solutions • Infrastructure Management Services • Consulting and Enterprise Solutions • Industry Native solutions • Application Developments and Management Services • Business Process Outsourcing Recent Global accolodaes of MSAT are below • Gartner: MSAT is a reliable brand and has innovative offerings as a Cloud Service Integrator(CSI) • IDC: Recognizes MSAT as a formidable competitive force in the AsiaPac • TPI: MSAT ranked in Top 5 IT Service Providers in AsiaPac • Dataquest: Listed in the Global Top 20 • Mr. Anand Mahindra, Vice Chairman and Managing Director - Mahindra Group, has been invited to join the International Advisory Council (IAC) of the Economic Development Board (EDB) of Singapore

Company Accreditation (Optional) Please find below are the accrediations, the periodicity is 3 years and all are valid: -CMMI Ver 1.2 Development -ISO 9001:2008, (Quality Management System) -ISO 20000, (IT Service Management) -ISO 27001, (Information Security) -BS25999, (Business Continuity) -AS9100/EN9100, (Quality Management System for Aerospace Industry) -OHSAS 18001:2007, (Health & Safety) -ISO 14001:2004, (Environment Management System)

Project Governance MSATs Project Governance model involves three aspects – Strategic, Tactical and Operational The role of the various committees’ within the framework is Steering Committee • Approval of substantial changes regarding the Service Scope / Service Levels • Project & Scope Definition • Project and Service Follow-Up • Escalation instants for substantial issues / problems Management Committee • Planning and budgeting • Control of contracts and prices • Audit and approval of Service Level Agreements and Service Reports • Requirement-Management • Development of service definitions • Escalation instants for operational issues / problems • Establishing and maintaining of processes for continuous improvement of service execution Operative Units • Change Management • Communication of service execution • Communication of incidents


solutions • Service execution Case study: A Fortune 10 Energy Major Consulting services: MSATprovided consulting assistance in setting up the PMO in four continents, namely North America, South America, Europe and Asia. Team Mahindra consultants provided PMO support, training, and implementation of new features, processes across the locations. Team Mahindra's PMO Administration and Help Desk teams supported the PMO with reporting, analytics and development of enhancements

Case study: A US Insurance Major

Consulting services: Team Mahindra's consultants and program managers provided consulting services for the operation of the Program Management Office. Service provided: Resource Portfolio Management, Program Management, Quality and Risk Assessment Audits, PMO Administration, PMO Help Desk and PM Process Training


Organisation Name Meta PM Unit TrustTrading Name Meta PM Pty Ltd

Contact Mr Simon Garlick

Address Level 11, 530 Little Collins Street

Suburb Melbourne



Website www.metapm.com.au


ABN 38697378930

Company BackgroundCompany Overview

MetaPM is a specialist project management firm dedicated to optimising business performance through project management initiatives.

Why Clients engage us

Clients engage MetaPM because they know we have a track record of getting the desired outcomes.

Our specialist niche

We assist organisations in meeting the challenges of change by providing right sized solutions that deliver real business benefits.

We aim to offer excellent value for money and pride ourselves on getting things right the first time.

Our clients

Our clients include organisations that are facing a complex,

ever-changing business environment who demand quality in the

management and delivery of their change initiatives.

To date, we have assisted many leading Australian and multi-national organisations achieve improved business value through the use of our services.

Service Blueprint

Our integrated family of services combine to deliver sustainable value for our clients. Our services include:

Business Improvement Services:

Portfolio Optimisation

Capability Development

Benefits Assurance

Project Delivery Services:

Project Mobilisation

Health and Recovery

Delivery Support

With every assignment we always aim to work collaboratively with our stakeholders to ensure maximum knowledge transfer and lasting business value.


Company Accreditation (Optional) Certified Quality Management System

MetaPM fully conforms with PRINCE2 in two ways:

1/ MetaPM’s standard delivery framework, PMF incorporates PRINCE2 as well as elements of the PMBoK and proprietary components not provided in PRINCE2, such as Benefits Management and PMO

2/ MetaPM specifies Practitioner accreditation as highly desirable during staff recruitment and offers all employees full support for accreditation during the first year of employment.

Process of Achieving Certification

In addition MetaPM has initiated an internal assessment of the business case for becoming a PRINCE2 accredited training organisation. A positive decision is dependant upon the extent to which external training on PRINCE2 will be undertaken by MetaPM as a line of business as well as to achieve accreditation. This assessment commenced on 15 May 2007 and is scheduled for completion by the end of 3Q07 (Sept 30, 2007). The accrediting organisation is the Office of Government Commerce (OGC) UK llc.

Department's Requirements and Industry Standards for Quality

In line with MetaPM’s ongoing commitment to quality, our comprehensive management systems have been developed to the internationally recognised standard ISO9001:2000. Our quality assurance service covers the provision of IT consulting and project management services from initial engagement through planning, design, deployment, integration and transition.

Project Governance MetaPM have implemented Project Governance solutions, spanning multiple domains (portfolio, program and project), into Unico, VerNET and the Traffic Accident Commission. The Governance solutions addressed:

Organisational alignment.

Capability development.

Operational functions.

Integration.

Outcome Management.

Standards.

We have employed the use of stage gating to formalise key handoffs and phase decisions, simple and consistent processes and standards, methodology and tools, integration and congruence of key processes and communications formal cost controls with definite start/end criteria and quality control over Governance processes.


Organisation Name NCSI AustraliaTrading Name NCSI Australia

Contact Mr Andrew Bremner

Address Level 4, North Tower, 1-5 Railway Street

Suburb Chatswood



Website www.ncs.com.sg


ABN 38089983317

Company BackgroundNCS Australia forms part of the NCS Group, a leading information technology (IT) and communications engineering services provider with about 7,000 staff located in 11 countries across the Asia Pacific and Middle East regions. To support its customers’ business and technology needs in Australia, NCS Australia started its operations in the year 2000. Today, Australia remains as one of the key focus markets in NCS Group’s global expansion strategy. NCS Australia has offices and presences in Sydney, Melbourne, Canberra, Brisbane and Adelaide. NCS Australia provides a one-stop, end-to-end suite of IT and communications engineering solutions to its customers. With its in-depth domain knowledge and unique BizvalTM methodology which focuses on defining, realising and sustaining business value for its customers, NCS continually delivers new standards via the innovative use of technology. Serving both the government and commercial markets, NCS Australia is committed to bringing the best in IT and engineering solutions and services to customers. It provides a full spectrum of information technology services: Business and IT Consulting, Project Management, Development, Systems Integration, Outsourcing, Infrastructure Management and Solutions. NCS Australia focuses on the following key industries and domain: Outsourcing, Government, Healthcare, Financial Services and Telecommunications.

Company Accreditation (Optional) NCS Australia holds ISO9001:2008 certification for establishing and applying a Quality Management Systems for: 1. Provision of IT and Communication Engineering based Development & Systems Integration, Infrastructure Integration and Project Management 2. Provision of IT Communication Engineering Management Services which include Application Management, Infrastructure Management and Operations Management 3. Provision of Consultancy Services which include Application Consulting and Infrastructure Consulting Services Our parent NCS Pte Ltd also holds: 1. ISO/IEC 20000 : for IT Service Management Systems 2. ISO/IEC 27001 : for Information Security Management Systems 3. SS 507 : Standard for Business Continuity (BC)/Disaster Recovery (DR) Service Providers, awarded by SPRING Singapore, attained since 2004. 4. People Developer : Awarded by SPRING Singapore, attained since 2000. 5. SQA : Singapore Quality Award, attained since 1999. NCS also are CMMI Maturity Level 5 certified for our offshore Application Development and Application Maintenance projects.

Project Governance Project Governance is key in ensuring that the organisation derives its benefits expected from its investment. Without Project Governance in place, expenditure incurred may not be monitored and leveraged for its maximum effectiveness. As the principal IT solutions provider to the Singapore


Government, NCS is experienced in helping our public sector customers in designing Project Governance initiatives for alignment with the enterprise level ICT strategy. Our Business Advisors and Consultants are experienced in managing and delivering complex large scale projects to governments and commercial organisations with multiple internal and external stakeholders. With their professional exposure, they bring with them best practices adopted by the successful establishments they have worked with to your organisation. NCS adopts best practices in project governance and is aligned to COBIT in our approach. We view project governance as a critical success factor for IT project delivery. As such, key aspects of project governance are embedded as part of our standard project delivery methodology. NCS was awarded the tender for Standard ICT Operating Environment (“SOE”) for Schools by the Singapore Ministry of Education at an estimated contract value of S$850 million with an estimated subscription of around 120,000 seats. As part of the SOE project, NCS advised on IT governance over IT support and the standardisation of IT infrastructure. In consultation with stakeholders, NCS delivered a suite of recommendations focused on governance and organisation to strengthen decision making and management over ICT investments.


Organisation Name NGIS AustraliaTrading Name NGIS Australia Pty Ltd

Contact Mr Viren Kalra

Address 103/282 Oxford Street

Suburb Bondi Junction



Website www.ngis.com.au


ABN 56061264793

Company BackgroundFor 15 years, NGIS Australia Pty Ltd has been delivering innovative, cost effective spatial information and technology solutions to both public and private sector clients in Australia and the Asia-Pacific region. Since its inception in 1993, NGIS has expanded from its head office in Perth, Western Australia, to have offices in Sydney, Brisbane and Hong Kong and business partners in Vietnam, Cambodia, China, India and Ireland. It is now one of Australia’s leading business and information technology consultancies, with specialist expertise in web development and the application of location-based technology.

NGIS has developed solutions for the resources (mining and oil & gas), environment and agricultural sectors, as well as for a range of government agencies. Recent work has included web mapping applications to support the response to emergency situations. NGIS is also active on international aid projects in Aceh to support the reconstruction activities taking place there.

NGIS’ excellent reputation throughout Australia and the Asia-Pacific region has come from successfully delivering projects on time and within budget. Our collaborative approach to projects and business ensures they understand their client’s unique needs so they can develop a solution that delivers real business benefits in the form of increased efficiency, more effective management and use of organisational data and improved decision making capability.

Company Accreditation (Optional) NGIS has developed and established a Quality Management system which is accredited and certified as meeting the requirements of the Quality Management and Quality Assurance Standards as issued by Standards Australia/New Zealand and in particular AS/NZS ISO 9001:2000.

Project Governance NGIS offers a wide range of project governance services, with a constant focus on management of delivery, expectation, time and budget

Our Prince2-based Project Management methodology provides us with the tools, processes and policies for effective Project Governance.

Combined with our ISO9001-2002 certified QA system, we have the people, tools and skills to effectively manage, review and implement Project Governance structures in all shapes and sizes.

NGIS staff can help you through the entire process, including:

- Business analysis and feasibility studies


- Development of guidelines for policies and protocols

- Project management and coordination

- Training and capacity building

- Data integration and management

Relevant Project Experience:

- BHP - Location Data System: NGIS developed and implemented a governance framework for the Environment Department within BHPB Iron Ore. The framework covered data (custodianship, point of truth, create-edit-delete/archive processes, standardised technical specifications for data provision), application governance - business (functionality, roadmap, vendor management), application governance - IT (system management, support contracts, related IT processes, e.g. back-up, etc).

- Australian Spatial Information Business Association (ASIBA); NGIS' Maurits van der Vlugt developed and executed the project governance structures around this $2 million, multidisciplinary and multi-stakeholder ICT demonstration initiative.


Organisation Name Oakton Services Pty LtdTrading Name Oakton Pty Ltd

Contact Mr John Lewis

Address 45 Wentworth Avenue

Suburb Kingston



Website www.oakton.com.au


ABN 31100103268

Company BackgroundOakton commenced business in 1988 and listed on the ASX in June 2000.

Oakton has offices in Canberra, Melbourne, Sydney, Brisbane and Hyderabad (India), and offers services across the lifecycle of systems and a range of different technologies.

For over 20 years, Oakton has consistently enabled some of Australia’s largest organisations to meet their business and technology needs with a flexible, cost-effective, results-driven approach to service delivery. With a national coverage and over 1300 permanent Business and ICT professionals, Oakton offers depth in a range of services across the lifecycle of business systems and across a range of different technology and industry sectors.

Oakton’s offers to its clients include:

• Consultant experience – Oakton pride itself in providing consultant staff with the right practical experience required to add value to the client environment and challenges. For example, in all cases Oakton Project lead consultants have had a minimum of five to seven years actual experience before taking up project lead roles.

• Methodology - Oakton continually develop and update its own intellectual property (methods, processes, procedures) based on its consultant’s experience, industry and technology trends, and actual assignment outcomes.

• Track record. Oakton delivers what it says it will, and has demonstrable references to illustrate its track record.

• Oakton’s culture - Practical, pragmatic and business outcome focussed.

In June 2007, Oakton merged with Acumen Alliance, a national management and information technology consultancy firm. Acumen commenced trading in Canberra in 1996 and grew to in excess of 350 consultants with a core emphasis on Assurance and Risk Management, Management Consulting (including portfolio, programme and project management) and Financial Management support. The Oakton service offering now includes these consulting services which it gained from the merger with Acumen Alliance.

The achievements of the Oakton Group have recently been recognised with the award of the Best Professional Service Firm (Revenue $20-200million) in the recent BRW Client Choice Awards.


Company Accreditation (Optional) Oakton is a certified P3M3 Accredited Consulting Organisation (ACO). Oakton underwent a full assessment of its management systems by the APM Group to receive ACO status. This status is re-assessed regularly to ensure compliance with APM Group standards. Oakton also has a number of P3M3 registered consultants who have each undergone an APM Group assessment to receive Registered Consultant status.

Oakton’s delivery and management processes are part of Oakton’s ISO 9001: 2008 0-accredited quality system known as the Oakton Business System which is documented and published on the Oakton Portal.

Oakton has been certified as complying with the requirements of AS/NZS ISO9001:2008 since January 1997 and is registered as a Quality Endorsed Company under the Quality Endorsed Company Program of Quality Assurance Services, a subsidiary of Standards Australia.

Oakton’s ISO 9001 certified quality system incorporates Oakton’s Development Methodology, which is a deliverable oriented framework. Oakton’s Development Methodology is encompassed by a defined Project Management Framework approach that is flexible, customer oriented and result focussed.

Oakton’s consultants have qualifications and a depth of practical experience in methodologies such as PMBOK, PRINCE 2, MSP, P3O, P3M3, ITIL and tailored methodologies.

Project Governance Oakton is able to review, develop and implement corporate governance frameworks. Our capabilities include:

Designing and implementing a project Corporate Governance framework which, if required, can go beyond ICT and link to organisation/business outcomes, and includes:

o Stakeholder analysis

o Identification of risks and risk mitigation strategies

o Business and financial risk assessments

o Draft business case

o Portfolio, Program and/or Project governance and plans

o Probity plan

o Resource plan

o Communication plan

o Change management plan

o Relationship management

o Risk and issues management plans

o Risk and issues tracking, escalation and reporting

o Stakeholder reporting

o Change control process

o Contract management

o Budget and costing model and plan

o Provision for training of all stakeholders

o Skills transfer

o Transition plans

o Quality plan

o Performance measures

o Document tracking

o Service Level Agreements

o Operational support

o Testing

o Program Management Office support

Reference sites:

Department of Family and Community Services and Indigenous Affairs – Establishment of internal governance frameworks


Australian Customs Service – Establishment of Program Management Office and provision of strategic advice in relation to sourcing (whole of Department ICT)


Organisation Name Object Consulting Pty LtdTrading Name Object Consulting Pty Ltd

Contact Mr Teesaan Koo

Address Level 25 Northpoint, 100 Miller Street

Suburb North Sydney



Website www.objectconsulting.com.au


ABN 55003682693

Company BackgroundFor two decades, Object Consulting has successfully delivered innovative solutions and consulting to Australia’s leading organisations. Our 280-strong team delivers projects ranging from business consulting, transformation projects, technical services and specialised training– supported by best practice tools, processes and methodologies. Object delivers high quality, innovative, leading edge solutions to realise business strategy. We are a local, responsive company, consisting of pioneers who believe in continuous innovation. Object investments in intellectual property (iP) and people –translated into deep technology, methodology and industry expertise; for corresponding customer-centric solutions and products. iP helps reduce costs, risks and lead-times of engagements and provides ongoing opportunities to our customers. Object’s Practices provide the path to improving capability and delivering innovation to our clients through customer-centric solutions. Our Practice solutions are aligned with our market, customers, technical and other capability requirements and partners. Object invests heavily in staying ahead of the curve to minimise our customers’ risk on leading edge approaches. We target selected, proven, leading edge technologies to provide increased productivity, usability and longevity of all our solutions. Additionally our mature and reliable processes from Process Mentor® provides a truly industry leading and unique advantage in IT service firms.

Company Accreditation (Optional) Object Consulting uses an ISO9001 compliant process architecture platform called Process Mentor. Process Mentor provides guidance and enhances consistency of outcomes on all Object Consulting engagements. Process Mentor is a commercial product offered by Object Consulting due to the demand for this product and its resulting compliance to both ISO9001 and CMMI Level 3. Object Consulting provides CMMI certification, services, and training and are a registered CMMI transition partner. It is this focus on the quality of outcomes that has placed Object Consulting ahead of many other providers in delivery of ICT management services. Object Consulting’s staff are also qualified in the areas of corporate governance, IT Service Management (ITSM), Project Management, Program Management, Portfolio Management, Benefits Realisation, ISO15504 SPICE, among others.

Project Governance At Object Consulting we believe that effective governance is the key to the success of any enterprise. Our approach to governance puts equal emphasis on strategic value governance (focused on strategy implementation and benefits realisation), portfolio and program governance as well as project governance. Our proprietary methodology, Process Mentor®, provides the guidance


necessary to ensure that the processes and activities required to support effective project governance are integrated into the fabric of every project we and our clients undertake. These include establishment of project performance standards and tolerances, evaluation of project performance metrics, conducting regular project health checks, project change control, phase/stage gate reviews and authorising critical project activities to name just a few. These and other project governance activities are performed through Project Control Boards established prior to the start of each project and structured to ensure equal representation of the interests of the key project stakeholders. Notable examples of projects executed by Object Consulting where project governance was a key ingredient of success include project Foxtrot, a multi-million dollar implementation of a corporate electronic banking channel for a major Australian bank and the RiskWorks program at ING Australia. In both these cases Object Consulting’s governance processes effectively augmented and reinforced our clients’ governance processes resulting in successful completion of each project and highest levels of client satisfaction.


Organisation Name PcubedTrading Name Program Planning Professionals Pty Ltd

Contact Mr Greg Mace

Address Level 20 Darling Park, Tower 2, 201 Sussex Street

Suburb Sydney



Website www.pcubed.com


ABN 54080988754

Company BackgroundProgram Planning Professionals or “Pcubed” (www.pcubed.com) is an international leader in providing portfolio, program and project management solutions to the world’s top organisations. Founded in 1995 and with over 300 consultants working globally from offices in Australia, North America, Europe, and Asia, Pcubed supports clients in all industry sectors, to deliver business results.

Pcubed specialises in establishing proven programme and project disciplines and leading edge technologies in the rapid deployment of client business change in an ICT environment. We have built our reputation by working seamlessly with clients on over 2000 engagements and delivering measurable results in complex and challenging environments. Pcubed recognises that successful ICT-enabled change depends not only on the basics of managing project outputs, but on the entirety of governing change, including managing demand, benefits, scope, risk, communications, business change impact, resources, and quality.

Collectively, these form the building blocks of an effective ICT-enabled change management strategy. With years of experience in successfully delivering complex, critical programmes in global corporations and government, Pcubed stresses rapid delivery of pragmatic, scalable solutions that help make “every project successful”.

Pcubed Australia has offices in Canberra, Sydney, Melbourne, Brisbane and Perth and corporate offices all over the globe.

Company Accreditation (Optional) Pcubed has the following company accrediations:

• Accredited Consulting Organisation (APMG accreditation) for consulting in OGC methodologies including P3M3TM, MSP TM, PRINCE2®, P3O® etc.) in Australia and UK.

• Accreditted P3M3TM assessment company on the AGIMO panel.

• Microsoft Gold Certified Partner with specialist ‘Gold competancy’ in Portfolio and Project Managerment in Australia and overseas, covering Microsoft EPM technologies.

• Accreditted on GITC and/or supplier panels for most Australian government juristictions including Commonwealth, Queensland, Victoria, NSW and local government.

Supporting our Company credentials our consultants have extensive ICT experience and a range of accreditations including:


• Microsoft Certified Technical Specialist (MCTS)

• APMG-Australasia, Registered Programme and Project Management Consultant (RC)

• PRINCE2® Practitioner

• Managing Successful Programs™ (MSP) Practitioner

• Australian Government Gateway Review Process

• PMI Project Management Professional (PMP)

• Project Management Institute (PMI) Membership

• Australian Institute of Project Management (AIPM) Membership

Project Governance Pcubed’s “Program and Project Governance and Control” service offering helps program and project owners steer towards successful delivery through establishing effective program and project management structures. Control is gained through implementing processes by which program and project managers monitor and direct progress, identify and mitigate threats, and respond to changes and problems. Crucially, the right governance structure will support the robust flow of programme information which is critical to success.

Program and project governance must provide appropriate levels of management, direction-setting and decision-making for the program and projects and tie it into the organisation or organisations in which it operates. It must also adapt to changes in the program or project and its environment, whether these are unpredicted or due to the stage that the program has reached.

Control uses a tried and trusted set of program and project level processes to steer the program or project. These processes are managed through individuals, boards, committees and other management teams, who are given clear and unambiguous remits and levels of authority.

A Program Management Office (PMO) sets up and runs these processes, providing the eyes and ears of the governance teams.

Pcubed is experienced in setting in place OGC and PMI-compliant governance structures, working with the organisations internal operational structures to as great an extent as possible.

Pcubed has successfully delivered Project Governance services to include Smorgon Steel, Gold Coast City Council and Cadbury.


Organisation Name Pitcher Partners Consulting Pty Ltd (The Trustee for Pitcher Partners Consulting Trust)

Trading Name Pitcher Partners Consulting Pty Ltd

Contact Ms Christine Wigg

Address Level 19, 15 William Street

Suburb Melbourne



Website


ABN 40584064318

Company BackgroundPitcher Partners Consulting (PPC) is a full service business advisory firm which includes a strong and experienced IT Consulting Division. With an indepth understanding of business and technology, PPC is able to provide a diversity of advice and create tailored ICT solutions that achieve tangible benefits. PPC has a national presence, with 42 partners and 520 professional staff in Melbourne alone. The IT Consulting Division has a strong blend principal IT consultants, project managers, business/system analysts and strong development team. PPC is independent of ICT vendors and their resellers. This ensures our advice is independent and objective, and that recommended solutions are in the best interest of our client alone. PPC has a suite of proven methodologies and tools. Our client base is diverse including the following industries – Local & State Govt, Education, Health, Transport, Financial Services, Superannuation, Manufacturing, Primary Industries, Business/Professional Services, Property & Construction. PPC has earned client respect and loyalty through continually exceeding client expectations, transparent communication and integrity. PPC’s IT Consulting Executive Director is Frank Zahra; our Managing Partner is Don Rankin. Should our consultants fall short of expectations, both Frank and Don are openly available as a point of escalation and discussion.

Company Accreditation (Optional) CISA – Certified Information Systems Auditor; Australian Institute of Project Management (AIPM) – Corporate & Individual accreditations; Microsoft - MCTS; MCP; Gold Certified Partner; Lotus Notes – Certified Lotus Specialist; Accounting Professional & Ethical Standards Board – APES 110 (Code of Ethical Standards); APES 320 Quality Control; Subject to the following Regulatory Inspections – ASIC, ICAA, APEC

Project Governance PPC provides the following services in this category –establishment of project governance controls (methodology, PMO, standards) , project health checks, project performance scorecard, post implementation reviews (PIR) and probity reviews. PPC has experience in the three key components of project governance – methodology/processes; quality assurance and risk management. Our approach and methodology provides assurance to Governing Boards of sound project governance through strict performance and control parameters. We have noted in other segments of the Multi-List application our experience in establishing sound project methodologies and controls. We do also Yarra Valley Water engaged PPC as an independent advisor to the Governing Board on a major system implementation programme of work. Our role is to review the


health of the various projects and their ability to meet the Board’s expectation in terms of quality, delivery and budget. This role requires regular meetings with YVW’s project sponsors, directors and key stakeholders to ensure project issues are challenged, resolved and that solutions activated. PPC formally report to the Board/ITSC on a weekly basis on project governance (methodology, quality and rick) as well as probity concerns. Slater & Gordon engaged PPC to conduct a Project Health Review throughout a major system implementation, together with a final PIR post cutover. The project entailed reviewing of business requirements, vendor contracts, project schedule, documentation and project governance/control mechanisms. We facilitated a PIR which reviewed client expectation, vendor delivery, outstanding issues and actions on both parties to resolve, as well as next steps.


Organisation Name Platinum InsightTrading Name

Contact Mr Phil McFarlane

Address Level 3, IBM Tower, 60 City Road

Suburb Southgate



Website www.platinuminsight.com.au


ABN 73115732440

Company BackgroundPlatinum Insight is a consulting group that specialises in business transformation initiatives. Platinum Insight was established in 2005 with the objective of providing a unique professional consulting service focusing primarily on the financial services industry. We consider ourselves specialists in implementing strategic change and compliance initiatives, both here in Australia and overseas. Our consultants are specialists in business architecture, risk management, regulatory and compliance, project management, system innovation and change management. In addition, we also assist our clients in devising strategies to appropriately manage investment spend in order to successfully deliver strategic and compliance initiatives.

Company Accreditation (Optional) .

Project Governance Platinum Insight has expertise in providing reliable and capable project management experience. We have skilled personnel in defining requirements, managing scope, developing resource and communication plans, as well as have a firm understanding of risks, issues and dependencies that is required for sound project governance.

Implementation of a conduit solution for a bank This was a joint initiative with another project team. The design, build, test and deploy dates required strict management between two project structures along with a robust communication plan to ensure the project remained on track. The overall objective of the project was to resolve an internal compliance issue.

Enhancement to existing interfaces for Risk reporting purposes Project team relied on various technology teams to contribute to the enhancements. This required prioritization management, resource and communication plans etc. to ensure that all parties were fully informed of pending technology enhancements.


Organisation Name Predicate Partners Pty LimitedTrading Name Predicate Partners Pty Limited

Contact Mr Aleksandar Vranesevic

Address 5 Torrens Street

Suburb Braddon



Website www.predicatepartners.com.au


ABN 34128711348

Company BackgroundPredicate Partners is a Canberra based company specialising in service delivery for the Federal Government sector. Since 2007, we have established a proven track record of delivering results for a range for Government departments and private sector organisations. Our staff are skilled with industry best practice frameworks and methodologies and have a comprehensive knowledge of the Federal Government sector including agencies such as the Department of Human Services, Australian Taxation Office, Department of Agriculture, Fisheries and Forestry, Airservices Australia, ComSuper, Australian Government Information Management Office and the Department of Finance and Deregulation. Our core business focus is on delivering effective governance, business analysis, business process improvement, quality assurance, and information management services. We believe these services are key to effectively aligning ICT solutions with business outcomes. Key principles of Predicate's approach are to be: a) Innovative: flexible and adaptive approaches which draw on industry best practice, our extensive experience, organisation's internal capabilities and new technologies; and b) Business Driven: identifying true business issues and implementing effective solutions that meet the business need; c) Collaborative: facilitating engagement across the spectrum of stakeholders and communicating complex ICT requirements to business and operational stakeholders.

Company Accreditation (Optional) Predicate Partners has accreditations in a number of relevant areas including; the Managing Successful Program (MSP) method and best practice; PRINCE2 certification for project management best practice; and Lean/Six Sigma certification for process and quality improvement methods and best practice.

Project Governance Predicate's project governance offering draws on our extensive experience in the Federal Government sector and focuses on strong alignment between project governance, broader ICT governance and the organisation's overarching governance structures and processes. Our approach balances the need to put in place rigorous controls with the need to remain flexible in project delivery and adapt to emerging requirements and priorities. We focus on establishing controls that ensure ICT projects meet their intended business outcomes. Our staff have extensive experience in project governance and are able to provide advice to executives and business stakeholders. Recent experience includes: 1) Providing ComSuper with support in establishing project governance arrangements for a large ICT refresh project with numerous inter-agency stakeholders and responsibilities, including developing appropriate terms of reference, establishing required reporting


arrangements and ensuring governance structures align with ComSuper's broader corporate governance arrangements. 2) Supporting the Department of Human Services (DHS) in the establishment of project governance arrangements for a number of projects which part of a broader multi-year reform program, including documenting decisions rights for governance groups, defining roles and responsibilities, developing accountability statements for senior executives and documenting approved processes for risk and change management.


Organisation Name PricewaterhouseCoopersTrading Name

Contact Mr Ash Bassili

Address 44 Sydney Avenue

Suburb Forrest



Website www.pwc.com/au


ABN 52780433757

Company BackgroundPricewaterhouseCoopers Australia (PwC) brings the power of our global network to help Australian businesses, not-for-profits and governments assess their performance and improve the way they work. Growing from a one-man Melbourne accountancy practice in 1874 to the worldwide merger of Price Waterhouse and Coopers & Lybrand in 1998, PricewaterhouseCoopers Australia now employs over 6,000 people and provided services to 80 per cent of the ASX 200 in FY10.

PwC is brimming with energetic and inspirational people from all backgrounds – accounting, arts, business, economics, engineering, finance, health, law, tax – who ensure our clients receive the depth and breadth of insight and perspective required to negotiate an increasingly complex global environment. Across our Advisory, Assurance and Tax & Legal lines of service, we offer a breadth of services that provide our clients with a range of end-to-end solutions. From improving the structure of the Australian health system, to performing due diligence on some of Australia’s largest deals, to working side-by-side with entrepreneurs and high-net-worth individuals – our teams bring a combination of knowledge and passion to addressing the risks and opportunities facing our community.

PwC’s aim is to set new standards in responsible leadership, working with our clients to create value and sustainable solutions. We realise that it takes more than rhetoric and good intentions to remain a leading professional services firm. It is a mission requiring a daily commitment to innovation and investment in our people, and to continuing a legacy of collaboration with our clients and the communities in which we live.

Company Accreditation (Optional) Company accreditation and/or certification status e.g. ISO9001 certified Quality Management System, Capability Maturity Model Integration (CMMI) appraisal certification status,

Project Governance We don’t have a ‘one size fits all’ governance framework – which means that we tailor our approach to your needs. We have undertaken significant research on governance issues in the public sector and our thought leadership publications have contributed to shaping the Australian public sector governance environment.

When assisting clients with governance issues, PwC will:

Invest in planning and preparation, particularly in the areas of stakeholder communication agreeing communication protocols upfront with the client


Ensure all stakeholder views are heard and adequately considered

Raise issues early to ensure the right focus and approach to addressing them and ensure management buy-in to their resolution

Strike the right balance between our knowledge of governance issues with common sense to ensure a workable model

Use ‘validation’ processes and efficient tools to ensure all key issues and risks are appropriately raised and efficiently addressed.

Our recent experience includes:

Review of Corporate Governance for the Australian Federal Police

Developing frameworks for funding, financial management and procurement relating to corporate Governance restructures for the Australian Prudential Regulation Authority.

Other examples of recent engagements from the public domain include two very large Australian Banks where PricewaterhouseCoopers has been involved in the large scale changes at organisational, structural, vision, strategy and shared services areas. These projects involved assessing relevant policies, procedures, accountabilities and reporting that supported the governance frameworks. It also involved assessing the adequacy and appropriateness of resources, monitoring and supervision of staff and the controls in place to manage outsourced arrangements.


Organisation Name Project Management Partners Pty LtdTrading Name PM-Partners group

Contact Mr Nicolas Samuelson

Address Level 2, 228 Pitt Street

Suburb Sydney

State Sydney Postcode 2000


Website http://www.pm-partners.com.au/


ABN 13084197795

Company BackgroundPM-Partners group is Australia’s most highly certified project management specialist. We are the trusted service provider to Australia’s leading and emerging PMOs. We will help customers drive visibility and priority into their portfolio, execute projects and develop powerful capabilities to support the success of their organisation. From executing single or multiple projects through to building best practice techniques and capabilities PM-Partners group work closely with customers to drive business results. Our talented team of experienced consultants, project managers and facilitators work with organisations throughout Australia, Asia and Europe. Established for over 16 years, we manage over $500M of client projects across multiple industry sectors and specialist domains and train over 4000 project managers each year. The PM-Partners group provide advisory and delivery based project and programme management services to any business environment. We work across a broad range of industry sectors and can provide support during peaks of work, extended workforce solutions or run entire programmes and projects. Many of our clients outsource all or part of their PMO to us through our managed service arrangements. Companies turn to the PM-Partners group when they need the skills, experience and specialist support to execute projects

Company Accreditation (Optional) PM-Partners group are PMI Global Registered Education Providers, a PRINCE2 ATO, a MSP ATO, a P3O ATO, Registered AIPM Assessors, recognised as a Project Managed Organisation by the Australian Institute Of Project Management, Endorsed Education Provider for the International Institute for Business Analysis, a Microsoft EPM Solution Partner, a Government Endorsed Supplier and a formal partner with the Australasian College of Leadership and Coaching (National Training Provider Code 51900), enabling AQF qualifications Certificate IV, Diploma and Advanced Diploma in Project Management.

Project Governance PM-Partners group offers senior project and program level governance at steering committee level or board level within organisations including custom program office procedure development. Current engagements operate at varying levels during the lifecycle of the project including deep dives into problem areas to facilitate clarity across definition and planning, drive execution through problems stages and ensure information from within the project is a true and accurate reflection of status. a) Cisco PM-Partners group has been providing project management services to Cisco for a number of years. Initially experienced project managers were allocated to run Cisco projects but soon evolved to provide project governance across the majority of ICT projects and programs to ensure project management principles and practices were followed. b) Baptist Community Services


(BCS) This client identified early on that one of its major and key project was going to have a big impact across the business so after a BCS board member recommended PM-Partners group as a key provider of Project Governance services they engaged us to work with their project team and steering committee to ensure they had the right project management governance in place. PM-Partners group provided expertise in project delivery and put in place the necessary independent checks and balances along the way. This strong project management focus made a difference in the way BCS delivered the project, and subsequently other projects, across BCS.


Organisation Name Protegic Pty LtdTrading Name Protegic

Contact Chief Executive Officer David Thompson

Address Level 1, 5/54 Melbourne St

Suburb North Adelaide

State South Australia Postcode 5006


Website www.protegic.com.au


ABN 95104218804

Company BackgroundProtegic is an Australian-owned independent Management Consulting Company working across the full spectrum of project management and specialising in the ICT sector.

The company provides strategic and practical project management services-both advisory and delivery-that enable clients to thrive in today’s business environment.

Protegic assists organisations to drive strategy and business improvement through the application of common-sense and best-practice project management. Protegic’s experienced consultants work closely with clients to develop strategy, business and operational requirements and implementation plans to successfully deliver the project, within one division or across the entire enterprise.

Protegic has a passion for excellence. Its people strive to deliver beyond the expectations of clients by providing knowledgeable advisory services and delivering quality project outcomes.

With offices throughout Australia and in Singapore, Protegic is an active member of the Australian Institute of Project Management

Company Accreditation (Optional) Protegic have recently employed a Chief Financial Officer with experience in obtaining the ISO9001 Quality Management System certification for companies. Protegic are in the process of being assessed for ISO9001 Quality Management Systems.

Project Governance Protegic brings an independent, unbiased strategic business and operational perspective to each of its projects. It works directly with boards, executives, project teams and external stakeholders to provide informed, balanced and impartial recommendations to meet its client’s needs and objectives.

The company is results focussed with an open and transparent working style and culture. It operates within the context of a clearly defined governance process that allows issues to be resolved quickly and risks to be mitigated.

Clients benefit from the significant and highly professional experience of Protegic, from board presentations through to effective communication with their project team members. Client’s staff have the opportunity to develop their project management skills and learn from Protegic’s project managers, giving them the knowledge and techniques required for full life-cycle project management.


Protegic project governance provides a management structure and reporting arrangements to manage a project. Protegic Project Team governance: contributes significantly to the project plan and provides a source of leadership; and communicates back to the team and PM. Protegic Project Manager governance: supports the project team to execute the project, provides liaison with customer and monitors and reports status of projects. Protegic Project Steering Committee and Board governance ensures that the project is on track in every way. Protegic Project Sponsor governance: actively and publicly promotes and supports the project and helps the team overcome obstacles encountered during the project.

Protegic provide multi-levels of project governance to current clients BHP Billiton (global) and Rio Tinto (WA).


Organisation Name Providence Consulting Group Pty LtdTrading Name Providence Consulting Group Pty Ltd

Contact Mr Timothy Byrne

Address Unit 6, 2 Phipps Close

Suburb DEAKIN



Website www.providenceconsulting.com.au


ABN 71932484893

Company BackgroundProvidence Consulting Group (Providence) is a professional management and technology consultancy based in Canberra, Australia. Established in 2005, Providence focuses on returning Value for Money in the provision of high-level consulting services. The Providence Team has many years experience in the delivery of end-to-end consultancy services to both Government and Corporate organisations and features a comprehensive team of management experts who can provide the full spectrum of business and technology consulting services.

“Realising Benefits – Driving Accountability” is more than a tag line, it is our company ethos. We believe that through driving for and accepting accountability for the delivery of business and consulting solutions, Providence delivers excellent Value for Money, enabling you to realise true business benefits. We take responsibility for the products and advice delivered by our consultants.

A significant differentiator between Providence and other top-line consulting firms is the capability, experience and leadership of our consultants. When compared to similar priced consultants, Providence consistently provides greater Value for Money. This value is reflected not only in our record of delivering on time, reducing or mitigating delivery and solution risk and exceeding client expectations, but also in our comparatively low consulting prices.

Company Accreditation (Optional) Project Governance It is recognised that strong project governance will ensure that a project has the correct processes in existence in to achieve a successful outcome. Providence has significant knowledge and experience in providing project governance services and advice. Our consultants are well skilled in Project Management and have successfully completed courses such as PRINCE2. Our roles have included; development of business cases, stakeholder identification, project communication plans and strategies, configuration management (including document management and repository), risk identification and management and project schedule development and monitoring.

Providence was engaged to provide Project Governance services within Chief Information Officer Group (CIOG) within Defence, for the development of their Product Catalogue Development & Intranet redesign. The project involved; engaging with potential customers and other stakeholder groups to identify and document their requirements, applying industry research and better practice into effective catalogue requirements development, defining the high level catalogue structure, working with service delivery managers to document catalogue requirements items, developing and implementing a Communications Plan to publicise the release of the Catalogue.


Providence is providing Independent Project Management Assurance to the Australian Taxation Office (ATO’s) ICT Outsourcing Program (valued at over $1Billion). Providence has completed an initial analysis of the governance processes in place and the relative maturity of the Program and Project Management. The findings of the review have resulted in Providence delivering a number of recommendations to the ATO Program Steering Committee, which provide detail on improvements to the current governance processes and enhancements that can be made to the current Program and Project’s Project Management to ensure a quality outcome is achieved.


Organisation Name PSI Consulting Pty Ltd (The Trustee for PSI Consulting Unit Trust)

Trading Name PSI Consulting Pty Ltd

Contact Mr Alan Osborne

Address Level 1, 11 Torrens St

Suburb Braddon



Website www.psiconsulting.com.au


ABN 83339185408

Company BackgroundPSI Consulting Pty Ltd (PSI) specialises in the provision of support to government procurement, grants programs and probity requirements. Our services focus on assisting clients to implement improved processes that underpin their performance and accountability. Since our establishment in 1991, we have successfully completed nearly 1,600 projects for governments at all levels.

PSI consultants have held senior positions in both the public and private sectors and are expert in the delivery of services at strategic and operational levels. They possess a wide variety of management experience and are members of the Institute of Management Consultants and the Chartered Institute of Purchasing & Supply Australia.

- PSI focuses on the clear identification of client requirements and the satisfaction of those requirements, on time and within budget.

- PSI adheres to tried and proven techniques to provide our clients with a high level of security and confidence in the consultancy outcomes.

- PSI continues on-going development of our unique underlying methodologies to provide our clients with ‘state of the art’ services and solutions.

- PSI provides skills transfer to clients to add real value to our consultancy services.

- PSI assists clients in achieving their project objectives on terms that represent best value for money in an environment of probity and high ethical standards.

Company Accreditation (Optional) As an integral part of its consultancy services, PSI provides an internal quality review process that ensures all client deliverables are reflective of industry best practice and consistent with the achievement of the agreed standards of performance under the consultancy contract.

PSI’s internal quality review is structured to:

- ensure that the expectations of clients are accurately identified and completely satisfied;

- ensure PSI’s services are delivered in an efficient, professional and cost effective manner; and

- provide a base from which PSI is able to develop a process of sustainable continuous improvement.


PSI’s quality system is consistent with Quality Standard AS/NZ ISO 9002. PSI is a member of the Information Communication Technology (ICT) Multi Use List [formerly the Endorsed Supplier Arrangement (ESA)].

PSI utilises the following quality / key performance criteria to indicate success and/or progress of the project tasks.

In accordance with client expectations - 100% Client Satisfaction

Tasks completed to agreed schedule - 99% On time

Timeliness of reports submitted - 98% On time

Timely response to enquiries - 100% Client Satisfaction

Tasks completed within agreed budget -100% Client Satisfaction

Projected cost effectiveness of solution - 100% Client Satisfaction

Skilled and qualified personnel utilised - 100% Client Satisfaction

Maintained best practice quality of outputs - 100% Client Satisfaction

Accuracy of billing - 100% Accurate

Project Governance PSI designs processes, structures and communications for specific project purposes. These may be directed to the management of the project or to ensuring that the probity of an activity is conducted in an ethical manner such that it is able to successfully engage with market stakeholders and achieve a best value form money result.

Defence

Developed Service Level Agreements (SLA) for services provided to UNSW and ADFA from Defence Corporate Support, encompassing library, reproduction centre, IT and corporate services. [2002]

DHA

Developed Service Level Agreements (SLA) for services provided to UNSW and ADFA from Defence Corporate Support, encompassing library, reproduction centre, IT and corporate services. [2002]

Austrade

Probity Adviser for the Department’s Technology Refresh project to conduct a public tender for the acquisition, deployment and support of the IT platform. [2005]

Department of Human Services Victoria

Probity / procurement adviser for the establishment of a State Purchase Contract for the Supply of Servers, Storage Equipment, Related Products and Services. Develop Probity Plan and review tender document; act in an advisory role and assist with the resolution of probity issues; and provide final probity report. [2007]

Department of Immigration and Citizenship

Probity Auditor for Telecommunications Procurement: provide probity audit plan; review processes at relevant milestones; and report on overall probity of processes. [2007]

DOI (Vic)

Probity Advisory services to support the Whole of Victorian Government eServices Panel evaluation and short listing processes. [2007]


Organisation Name Pyxis Consulting Group Pty LtdTrading Name Pyxis Consulting Group Pty Ltd

Contact Mr Albert D'Castro

Address PO Box 858

Suburb Woden



Website www.pyxisconsulting.com.au


ABN 71126406675

Company BackgroundPyxis Consulting Group Pty Ltd founded in 2007 is an independent professional consulting firm established by Albert D'Castro a leading principal in the Canberra IT market with over 20 years industry-leading experience.

Pyxis through its permanent team of experts and specialist continues to enjoy considerable success in providing Consulting and Project Management services to Australia’s Department of Defence and Federal Government agencies.

Pyxis specialises in providing innovative and leading edge solutions in a number of business areas including: Systems Integration, Data Centre Storage, Managed ITIL Services, Application Integration, End-to-End Project Management, Scoping and Strategic Planning and Business Solutions.

Recent Public Sector clients include: Department of Defence, Australian Customs, Department of Education Employment and Workplace Relations, Australian Tax Office; and Department of Corrective Services.

Pyxis Consulting Group sees its role not only as a trusted adviser to its clients through the companies independence from major suppliers, but also as a counterpoint when it comes to independent evaluation of solutions that have been proposed.

Pyxis Consulting Group through its accumulated knowledge of its permanent staff understands implicitly the needs and outcomes required within the public sector. As a result, Pyxis has a proven track record of successfully implementing its projects and business solutions.

Company Accreditation (Optional) All Pyxis consultants have access to leading research institutions including:

Harvard Business Review

IBISWorld

Gartner

Australian Institute of Management

Standards Australian and International

Pyxis staff has professional memberships with a number of industry bodies including:

Association of Professional Engineers, Managers and Scientists AustraliaProject Governance category,


Institution of Company Directors

Australian Institute of Project Management

Australian Business Limited – State Chamber – Defence Industry Forum

Australian Information Industry Association

In addition, all employees of Pyxis Consulting Group (as a result of company policy) hold formal qualifications in industry-shared methodologies, tools and techniques including:

Registered Project Manager /Master Project Director (Australian Institute of Project Management)

UK Office of Government Computing’s Projects in Controlled Environments (PRINCE2)

Project Management Body of Knowledge (PMBOK)

Project Management Professional certification through the Australian Institute of Project Management (AIPM)

Information Technology Infrastructure Library (ITIL)

Information and Communication Technology management and service delivery (Information Technology Infrastructure Library certified)

Project Governance Pyxis Consulting Group provides advice and analysis in relation to appropriate best practice governance for the client. Areas where Pyxis excels includes strategic plans, management reporting and review of ICT applications.

Proper Governance starts with communications which addresses the clear responsibility and authority that controls the decision making process for the Project. This means all staff understand their role and responsibilities and how they fit into the project.

Pyxis concentrates on the areas that often cause project problems and institutes the following solutions in the projects start up agenda:

- Establishing a governance structure and an executive steering committee.

- Obtains leadership commitment from the top and leverage their involvement .

- Create open communications with the client and ensure that program milestones and

expectations are met.

- Details the proper flow of information regarding the project to all stakeholders

through a Project Communication Plan which is constantly updated.

Our Project Risk Management methodology is based on the Project Management Institute’s (PMI) Project Risk Management model and PRINCE2 methodologies.

Recent client engagements include:

Pyxis PMs and analysts worked across the following Federal agencies in delivering a number of key ICT projects, intiatives and outcomes. Pyxis adopted a strict governance framework based on both PRINCE2 and PMBOK guidelines. The governance structure was across the entire project lifecycle from initial scoping study and design, to transition management; release and change management.

- Department of Health and Aging

- Australian Customs

- Department of Immigration and Citizenship.


Australian Communications and Media Authority, the Department of the Environment and Heritage, Department of Defence (Capability Division) and more recently IBM for the Department of Health and Ageing and Australian Customs.


Organisation Name Quantum Transformations Pty LtdTrading Name

Contact Mr Robert Peake

Address 1/26 Christie Street

Suburb Wollstonecraft



Website www.QTGlobal.com


ABN 34070914608

Company BackgroundQuantum Transformations has been operating within Australia and Asia through its offices in Sydney since 1992, and recently through its offices in Korea, Singapore, Malaysia and Thailand. During this time, Quantum Transformations has established a strong and loyal “blue-chip” client base and reputation for excellence within the Asia Pacific region, which has translated into strong growth and the decision in 2004 to open Quantum Transformations’ regional offices in Asia. QT has operated directly in its regional companies:- o Australia o Korea, and o Singapore. and through organisations such as:- o META Group o Thoughtweb Inc and o Doll Martin Associates Pty Ltd for 14 years. Quantum Transformations now has assisted over 100 clients in 8 countries. The countries are:- o Australia o New Zealand o Korea o Singapore o Malaysia o Hong Kong o Philippines o India & o USA. Our client list now includes many clients that have now undertaken multiple engagements with QT, which is a testament to their confidence in our capabilities and also in their satisfaction with our work.

Company Accreditation (Optional) Project Governance There are five components to effective technology governance and they are:- Enterprise Architecture; Enterprise Architecture process; Governance Structure; Compliance Process; and Program Management Office. The Governance Structure and the Compliance Process should be closely interdependent in ensuring that technology investments are aligned to the strategy of the client. Compliance is the activity of testing a proposed change initiative against the Enterprise Architecture for conformance. The Governance Structure ensures that the Compliance Process is applied comprehensively with non-conformance resolution, and that the other two roles of Architecture Office and Program Management Office are being effectively managed. The Architecture Office develops and maintains the Enterprise Architecture. The Program Management Office ensures consistency in program and project management, ie ensures that all over-laps and under-laps are identified and issues resolved, and that required resources are sourced appropriately. These components of best-practice change (and technology) management should be defined, established and managed under the authority of the Chief Information Officer (CIO). The Governance Structure The Governance Structure ensures that responsibilities for change initiatives are being appropriately managed and measured:- · Policies defined and implemented; · Architectures developed and maintained; · Accountabilities allocated, accepted and in operation with appropriate management; · Performance targets defined, measured and reported on; · Periodic monitoring (auditing) of compliance process; · Measured effectiveness of aligning change with the


client’s strategy. Responsibility for Governance should reside with the Office of the CIO. It is that authority that ensures Governance, Compliance and the Architecture functions will be operated and managed effectively.

P&O Ports

P&O Ports had embarked upon a global redevelopment project for upgrading technology at their 23 ports. QT, through META Group, was engaged to conduct a QuickStart Program to develop an Enterprise Architecture to underpin this major project. When the QT team arrived in India to work with the project team, it was found that the project was already suffering severely from the lack of an Enterprise Architecture approach and that the requirements were not yet sufficiently defined. QT staff assisted getting the project on track.

Australian Bureau of Meteorology

QT staff through META Group assisted the Australian Bureau of Meteorology to develop, socialise and finalise a comprehensive Information Technology Strategic Plan.

Samsung Digital

QT through META Group assisted Samsung Digital in South Korea to develop initial Business Architecture and establish the future business vision and strategy. Deliverables included:

o Defined principle tasks and business processed by domain in order to drive the strategy

o Develop Data Architecture:

o Established industry information data model

o Established business data model according to E-Biz process definition

o Established metadata utilization system in order to classify and manage data

o Develop Application Architecture:

o Defined application identification and functions according to E-Biz process definition

o Develop Technology Architecture:

o Established Web-centered technology architecture

o Enforced standardization of related technology elements

o Established development and implementation plan.

O Developed Technology Investment & Procurement method

o Architecture standards

o Architecture Communication

o Sharing development guide among company community

o Developed Governance & Compliance.

Further information is available at www.QTGlobal.com


Organisation Name Redline Consulting (Aspect Process Services Pty Ltd)

Trading Name Redline Consulting

Contact Ms Cecilia Ridgley

Address PO Box 132

Suburb Bungendore



Website www.redlineconsulting.com.au


ABN 28102238442

Company BackgroundRedline Consulting delivers IT Strategy, Portfolio and Project Management, and Solutions Design to Australian Government Departments and Agencies. With over 13 years experience in Government and Industry, Redline's principal - Cecilia Ridgley - has successfully delivered a number of high profile projects and enterprise strategies for large Government IT systems and business programs. Cecilia’s work enables executives and IT managers to progress their business vision through developing an enterprise approach. Cecilia’s knowledge and experience lie in enterprise and information architecture and organisational modelling, program management, risk management, business and IT analysis and transformation, security and assurance, and the decision-making process. As a leader in her field professionally and academically, Cecilia's strong values and depth of pragmatic knowledge offer an exceptional advisory value proposition for your executive team.

Company Accreditation (Optional) Ms Ridgley holds the following qualifications adn accrediation: Practicing Computing Professional, Member of Australian Computer Society (MACS, PCP), Member of the Institute of Public Administration Australia, Member of the Australian Institute of Management, Bachelor of Arts, Information Systems – UNSW 1994, Graduate Diploma, Information Science– UNSW 2000, PhD Information Systems – UNSW - Current, Graduate Certificate in University Learning and Teaching – UNSW - 2006

Project Governance A key specialty of Redline Consulting is the follow through from Corporate Governance to Project Governance. Our work in capability development and outcomes realisation through benefits articulation translated into architectural work packages down to WBS in projects and programs uses a disciplined and easy to manage approach. A key example of conducting this work is as the Health and Human Services Access Card Technology Program Manager, working to the Chief Technology Architect. The combination of our principal's knowledge of strategy, architectural practice, program and project delivery and high end change management skills provided a unique perspective on how to reign in, control and direct the achievement of measurable and risk mitigated progress in this highly political and difficult program environment. Another example is in the establishment of project governance mechanisms for the IP Australia B2B Pilot Project where Cecilia created formal stakeholder management processes, identified benefits for realisation, communicated outcomes, and


translated these through the project management methodology into clear, achievable tasks for the project which was successfully delivered on time and under budget.


Organisation Name Resolution Consulting ServicesTrading Name Resolution Consulting Services P/L

Contact Mr Peter Hoefer

Address PO Box 158

Suburb Dickson



Website www.resolutionconsulting.com.au


ABN 64081965648

Company BackgroundRCS is a specialist provider of management consulting services for public sector agencies and government businesses. RCS has been operating in Canberra and Sydney for the past seven years and has a core capability of ten consultants and a full time business manager. We have established an effective network with other service providers to access additional skills and resources to increase our core capability when required to ‘ramp up’ for larger projects.

Our major clients are from Federal, ACT and NSW government and include: Departments of Employment and Workplace Relations, Agriculture, Fisheries and Forestry Australia, Immigration and Multi-Cultural Affairs (DIMA), Health and Ageing, ANAO, Australian Electoral Commission, and the NSW Roads and Traffic Authority (RTA).

RCS is an Endorsed IT Supplier with the Department of Finance (ESA) and is a member of:

- ComSuper’s ICT Panel;

- ATO’s Financial Services Panel;

- Defence Financial Services Panel;

- National Blood Authority Management Consulting Panel;

- DIMA’s ICT Advisor Panel;

- Department of Human Services ICT Services Panel;

- Finance and Administration’s Financial and Accounting Services Panel;

- Health and Ageing’s Finance and Audit Services Panel;

- Transport and Regional Services Financial Services Panel;

- NSW RTA’s Financial and Audit Services Panel; and

- ANAO’s panel of consultants for Performance Audit Services.

RCS has established an excellent reputation with key clients evidenced by the fact that over 90% of engagements are repeat business. We have been a very active and successful service provider in the Commonwealth Government market for the past seven years and have excellent future business prospects.


Company Accreditation (Optional) Project Governance Project management is a professional discipline and there is a substantial body of knowledge, including standards and better practice materials, on the subject.

Industry standard methodologies, include:

- Project Management Body of Knowledge (PMBoK);

- Projects in Controlled Environments 2 (PRINCE2);

- Organisational Project Management 3 (OPM3); and

- Portfolio, Programme and Project Management Maturity Model (P3M3).

RCS has developed a depth of knowledge with all of the above methodologies.

Strategic project management takes place at the portfolio, programme and project levels. It is important that an agency take each of these levels into consideration as it goes through the processes of defining, monitoring and reviewing projects.

RCS has completed a number of project governance related projects in recent years, including:

- PM&C Cabinet Implementation Unit - Stock take of Project Management across the Australian Government (report was commissioned by Dr Shergold as strategic input into a Secretary’s forum);

- ANAO Performance Audit - CentreLink Project Management (this audit has been used as a best practice model for subsequent performance audits and is expected to be used as the basis for a best practice guide);

- DIaC - Implementation of Portfolio Management System;

- DIaC - ICT financial management for Systems for People Programme (project costing, budgeting and reporting);

- DIaC - ICT Business Planning and restructure of the ICT Division;

- DIaC - QA and strategic adviser for a number of projects, including: SAP implementation, CSC Extension Contract for ICT infrastructure services and Disaster Recovery projects;

- DAFF - strategic planning and project governance for QSP Financial Systems redevelopment;

- DAFF - project governance of new Levies system to manage $700m receipts and payments;

- Royal Flying Doctor Service (RFDS) - ICT Strategic Planning;

- DVA Benefits Realisation on a Data Warehouse;

- ComSuper - business planning for ICT branch and ICT strategic planning;

- IP Australia - ICT financial management framework for controlling expenditure for business as usual activities and projects; and

- National Blood Authority - development of an ICT Systems Strategy.


Organisation Name Revolution ITTrading Name Revolution IT

Contact Mr Jamie Duffield

Address Level 7, 170 Queen St

Suburb Melbourne



Website www.revolutionit.com.au


ABN 32107913342

Company BackgroundRevolution IT is the leading Quality Assurance and Testing, management consulting firm in Australia. We help our clients deliver IT projects and have core offerings across Project Management, Requirements Management and Application Testing. We have over 250 staff and offices in Melbourne, Sydney, Brisbane, Canberra, Adelaide and Singapore. Our offering includes delivery consulting, methodologies, tool solutions and training and have worked with over 100 public sector and private sector organisations across Australia. We have various engagements models ranging from providing experienced consultants onsite through to offsite and offshore solutions. We have been the leading HP Software Platinum Partner for 4 years running and are a reseller, 1st line technical support, training and services partner. We are also partners with IBM Rational, Oracle, Agile Academy and SAP and have chosen these strategic partnerships to underpin our solutions.

Company Accreditation (Optional) Revolution IT has the following accreditation's; - HP Software Platinum Partner (reseller, certified training, 1st line support, services) - IBM Rational Partner (reseller, services) - SAP Partner (Services) - ORACLE Partner (Services) - AtTask Partner (reseller, services) - Agile Academy Training partner - ISTQB Certified Trainer (Testing and Business Analysis courses) - Australian Computer Society Company Member

Project Governance Revolution IT has extensive experience in providing Project Governance services to over 100 public sector and private sector organisations across Australia. These engagements have included the following areas: + Review of and recommendations for improvement to existing project governance frameworks + Design and implementation of project governance frameworks, including project prioritisation, issue and risk management processes and change control boards. Case Study 1 Project Name: Business Investment Agenda This ANZ project was setup to effectively manage the investment prioritisation and portfolios of work. Through the implementation of a strong project management framework (PMBOK) and an assessment of the delivery capability we were able to commit to an agreed program of work. This process brought together multiple teams, applying consistent approaches and adhering to an agreed set of standards. The engagement also reviewed Project Status Reporting in order to adopt a standard set of reports across all projects. Case Study 2 Project Name: HP Project Portfolio Management (PPM) Implementation Revolution IT were engaged to implement HP PPM at Goldman Sachs JB Were (now Goldman Sachs). During this implementation we were also asked to review project approval, project execution, issues, risks and


change management processes. The objective of the review was to ensure the processes configured within the tool were optimised from both a technology and business perspective. Revolution IT assisted with the organisational roll out of the updated project governance processes which included preparing training material and communications for the technology group. The software implementation included standardising project reporting.


Organisation Name RNC Global Projects (RNC Pty Limited)Trading Name RNC Global Projects

Contact Mr Ray Trevisan

Address MLC Centre, 19-29 Martin Place

Suburb Sydney



Website www.rncglobal.com


ABN 18086411467

Company BackgroundRNC is an Australian specialist project and program management company that has been successfully operating for over 13 years. With a mix of permanent and contract staff, the company is presently serving in excess of 29 customers and has over 70 project and program managers in the field. Headquartered in Sydney, RNC has personnel located in every major Australian capital and operates in international markets in accordance with client needs. RNC was founded in 1999 by Diane Dromgold. After many years of delivering projects and programs with Federal Government, KPMG and other top tier organisations, Diane noticed a disturbing trend surrounding project and program management disciplines. Far too much focus was on reporting, documentation and project GANNT charts instead of delivering an actual result. Diane founded RNC – a “Really Nice Company” – to enable her customers to focus on what makes projects and programs really matter – a successful outcome. We totally understand what it takes – to work with and collaborate with others who possess the aptitude and the attitude to succeed – the “x” factor of project and program managers. Since then, Diane and the RNC team have made it their primary goal to deliver success on the client’s terms over

Company Accreditation (Optional) Project Governance The first step is for project governance to be a subset of corporate governance – after all there really is no valid reason why they should be governed differently – managed yes, governed no. RNC’s focus is on what is needed to support success and the visibility needed to enable correction and intervention where required. There are some approaches, tools, practices and methods that are particular to projects and programs. However, governance should apply organisation wide and be developed and managed as part of the corporate structure. This is a basic tenet of good corporate governance. It is unfortunate that many organisations and consultancies see them as disparate. At best it’s duplication and at worst it’s an obstacle to visibility, consistency and assessment of actual status. There are many methods for managing projects and programs and they should be used to integrate and comply with the organisational requirements not, as so often happens, to allow for micro cultures to develop leaving senior management a bit back-footed in knowing exactly what is happening. RNC works on some key activities and measurements that must be incorporated but rarely are. RNC’s focus is on what is needed to support success and visibility needed to enable correction and intervention where required.

There are many methods for managing projects and programs and they should be used to integrate and comply with the organisational requirements not, as so often happens, to allow for micro


cultures to develop leaving senior management a bit back-footed in knowing exactly what is happening.

A Division of Westpac wanted a review of project processes, structures and management to improve budget management and to ensure delivery of benefits.

RNC reviewed the existing approach to projects and suggested significant change that brought ICT projects into line with corporate governance and also increased the visibility of project work inside ICT. The suggested approach included adding a communication and change function and insisting on reporting of actual progress against plan instead of percentage reporting.

It was a enlightening backed by senior management, and the suggested approaches and changes were implemented.

ING Direct

ING Direct had a history of delivering even the most difficult and complicated projects. However, management needed to ensure that project tracking was robust and confident that the inevitable success was achieved.

RNC assessed that since success was routinely achieved there would be little to be achieved by adding process overhead. Instead we suggested a light touch approach providing greater visibility and comfort.

The suggestion was adopted and is still in use.


Organisation Name Salinger Consulting Pty LtdTrading Name Salinger Privacy

Contact Ms Anna Johnston

Address PO Box 644

Suburb Crows Nest



Website www.salingerprivacy.com.au


ABN 84110386537

Company BackgroundEstablished in 2004, Salinger Privacy is a boutique consultancy, offering specialist privacy consulting services including Privacy Impact Assessments, privacy audits, and privacy training.

Our Director Anna Johnston is acknowledged as one of Australia’s foremost experts on privacy law and practice. Anna is a former Deputy Privacy Commissioner and the immediate past Chair of the Australian Privacy Foundation. Her qualifications include a first class honours degree in Law and a Masters of Public Policy with honours. Our other consultants, Lucy Blamey-Scott and Andrea Calleia, also have specialist privacy knowledge and experience gained working in the Office of the NSW Privacy Commissioner.

Our recent Australian Government clients have included The Treasury, the Attorney-General’s Department, ACMA and AusCheck.

Find out more about us at www.salingerprivacy.com.au

Company Accreditation (Optional) Project Governance We conduct Privacy Impact Assessments (PIAs) to assess the privacy risks posed by new projects. A PIA can help ensure privacy risks, and options for minimising those risks, are identified and resolved prior to the project’s implementation.

We not only assess the proposal’s compliance with privacy laws, but also assess the privacy control environment – the policies, procedures and structures which will affect accountability for privacy compliance once the project is in operation.

One recent PIA we completed for the Australian Government was an assessment of the Anti-Money Laundering and Counter-Terrorism Financing Bill and Rules for the Attorney General's Department. We identified a number of gaps in the privacy control environment and made recommendations to ensure a successful implementation of the new laws, including legislative protection of the personal information to be collected by small businesses under the new regime, and public education campaigns.

Another recent PIA we conducted was for AusCheck, in relation to its system to conduct background checking for security and identity cards in the Aviation and Maritime industries. AusCheck accepted 63 of our 65 recommendations, including IT system requirements, revising the processes for communicating the results of background checks, and establishing a forum for on-going industry consultation.


AusCheck’s website includes our PIA, and states: “The PIA findings and recommendations are a valuable resource to AusCheck and have assisted in the refining and enhancing of AusCheck’s business processes. Documentation of the PIA investigation, analysis, assessment and findings has formed a useful review and decision-making tool for AusCheck.”


Organisation Name Serenidad Consulting Pty LtdTrading Name Serenidad Consulting Pty Ltd

Contact Ms Nola Hennessy

Address PO Box 4353

Suburb Kingston



Website www.serenidadconsulting.com


ABN 75140517255

Company BackgroundSerenidad Consulting Pty Ltd (SCPL) is a Small to Medium Enterprise, Australian company, formed in January 2010 to provide a unique and focused international consultancy service in excellence, great leadership and positive personal power. SCPL’s strength and capability is founded in having a team that leads by example, remains committed to 100% client satisfaction and consistently delivers services and products in a timely, cost-effective, efficient and professional manner. SCPL’s Managing Director holds a Secret clearance valid until 2015 and has previously held a Top Secret (NV) clearance. Our other consultants’ clearances include undisclosable high-level international clearances, Top Secret (NV), Secret and Confidential. Our most senior consultants have also previously held Cabinet-in-Confidence clearances. SCPL consultants are formally trained and/or possess years of experience in several ICT project methodologies e.g. PRINCE2, MS Project, PMBOK. Their skills encompass all the major ICT practitioner disciplines - language programming, database programming, systems analysis, systems engineering, applications development, management information system design and development, networking (LAN and WAN), data analysis, business analysis, project management, program management and directorship, ICT training and education, configuration design and assurance, and strategic analysis and governance.

Company Accreditation (Optional) The risk and quality management systems adopted by SCPL are in keeping with AS/NZS ISO 31000:2009 and AS/NZS ISO 9001:2008 respectively. SCPL is underway in gaining full certification under AS/NZS ISO 9001:2008.

Project Governance Project governance is one of the core client services provided by SCPL. SCPL’s ICT consultants hold relevant qualifications/industry training in Project Management and collectively have well over 100 man years experience managing projects of varying sizes and complexity. Projects have ranged from local, to national, international and global level involving sometimes multiple Australian and foreign Government organisations (e.g. Foreign Affairs Overseas Systems Project (OSP), incorporating all diplomatic posts around the globe and partner Government agencies in Canberra). SCPL consultants have initiated, planned, documented and managed strategically significant and, most times, concurrent, high profile, time-sensitive and politically-sensitive ICT projects across every major industry and Government group. The largest, most complex and high profile project successfully managed by SCPL’s Managing Director was the establishment of a global ICT network across all Australian Embassies and High Commissions – the OSP mentioned


above). Project leadership and management was provided in the form of being ‘Technical Project Leader’, and involved very close liaison with IBM and Departmental staff in Foreign Affairs and other OSP partner agencies. Collectively, stakeholders contributed to the successful delivery, installation of and ongoing support for the hardware, software and LAN/WAN communication systems being established in Head Office (Canberra) locations and across the globe. More recent notable projects managed by SCPL consultants include 2010 (Defence) – using the PRINCE2 methodology, delivery of a civilianised corporate risk management tool; and 2001 (AMSA) – development and implementation of a desktop, customised, self service facility to the corporate human resources database.


Organisation Name SMS Consulting Group Limited (SMS Management and Technology)

Trading Name SMS Management and Technology

Contact Mr John Kennedy

Address Ground Floor, 8 Brindabella Circuit

Suburb Canberra Airport



Website www.smsmt.com


ABN 17006515028

Company BackgroundSMS Management & Technology (SMS) [ASX:SMX] is Australia's largest publicly listed consulting, technology services and enterprise solutions company. SMS has revenues in excess of $247 million and around 30% of this revenue dervies from our services in the government sector. SMS employs over 1,400 professionals through offices in Canberra, Melbourne, Sydney, Brisbane, Mackay, Adelaide, Hong Kong and Vietnam.

Established in 1986, SMS helps its clients improve their business performance through the implementation of strategy and the delivery of business and technology projects. Industry expertise spans the government, defence, health, financial services, ICT, utilities, mining, gaming and infrastructure sectors. In the Governement sector, we specialise in assisting agencies to implement new initiatives and new policy.

SMS delivery is organised along practice lines – Business Process Improvement, Opertaional Learning and Change; Program& Project Services, Application Development, Information and Data Management, Systems Integration and Customer Realtionship Management. The practices all have Prinicpal Consultants and are supported by delivery management which ensures delivery quality is actively managed.

What makes us different?

SMS Management & Technology differentiaties by:

• Providing services that focus on Strategy Implementation and Project Delivery

• Providing targeted, end-to-end management and technology services

• Offering ‘Delivery Excellence’ and services designed to improve business performance

• Being a clear alternative to multinational firms

• Continuing to leverage our resources, intellectual capital, infrastruture and financial strengths as compared to smaller firms

• Maintaining vendor independence, while supporting a client’s technology preferences

• Working collaboratively with our clients to deliver outcomes and practical results

• Employing experienced and multi-disciplined professionals working within a culture which focuses on client success


• Specialising in Policy Implementaton Partnering

Company Accreditation (Optional) SMS's Quality Management System is certified to AS/NZS ISO 9001:2000 standards. SMS is one of only 15 companies in Australia accredited as a registered Project Management Organisation by the AIPM.. All SMS consultants have access to leading research institutions including Gartner and Harvard Business Review:

In addition, the majority of SMS consultants hold formal qualifications in industry-shared methodologies, tools & techniques including Registered Project Manager /Master Project Director (Australian Institute of Project Management);/ PRINCE2/ P3M3/ MSP; Project Management Professional certification through the Project Management Institute; Information and Communication Technology management and service delivery (Information Technology Infrastructure Library certified).

Project Governance SMS has a substantial project governance capability and has been accredited as a Project Management Organisation by the AIPM in recognition of SMS's process to continually improve their project management capabilities on an organisation-wide or enterprise-wide basis. SMS has a pool of experienced consultants who are supported by a significant knowledge base of best practice collateral.

In developing and introducing Project Governance frameworks, SMS works and shapes the models according to the client’s environment. This affords not only a greater chance of success but also provides a more thorough understanding of an individual client’s apparent and not so apparent needs.

The approaches SMS utilising in addressing the corporate governance of ICT conforms with AS8015-2005 Corporate Governance of Information and Communication Technology. In addition project governance is guided by PRINCE 2 methodology and/or PMBOK guidelines. But our experience is that there is no single assessment tool or guidance that will meet all needs. SMS appreciates that each organisation has unique needs and circumstances, and so we work with a suite of tools to ensure best fit and support for our client’s needs. SMS is also able to bring to bear a range of tools that focus on benefit realisation and risk management.

Recently SMS has successfully completed Project Governance engagements for several Australian Government agencies including:

• Department of Defence, Chief Information Officer Group (CIOG), ICT Governance and Control Project

• Air Service Australia – development of an ICT Governance model


Organisation Name Strategem Management Consultants Pty LtdTrading Name Strategem Management Consultants

Contact Mr Leigh Edwards


Suburb Melbourne



Website www.strategem.net.au


ABN 54964256036

Company BackgroundHeadquartered in Melbourne and with staff across Melbourne and Canberra, Strategem Management Consultants (Strategem) is an Australian management and technology consulting services company providing hands-on service and advice to Australian businesses and Government. Combining experience and comprehensive capabilities across a broad range of industries and business functions, our consultants collaborate with clients to define, develop and implement projects which improve performance and reduce costs.

Strategem offers a wide range of management consulting and program/project management services with expertise across most aspects of management and technology consulting, business service delivery and operations. Our consulting advice is pragmatic and focussed on implementation of outcomes. We aim to form long-term, strategic partnerships with our clients offering continuous improvement and ongoing value. We provide objective and fact-based advice and have no affiliations with ICT product and service providers.

Company Accreditation (Optional) Strategem partners and consultants have memberships to the following professional organizations:

- Project Management Institute

- Australian Institute of Management

- Australian Computer Society

- Society of Certified Practicing Accountants

Strategem consultants are conversant with the methodologies and typically have accreditations associated with the following organisations:

- Office of Government Commerce (UK) – Project Management Method, PRINCE2

- Project Management Institute – The Standard for Program Management

- Project Management Institute – PMBoK Guide

- AS8015 – Corporate Governance of Information and Communication Technology

- OCG Information Technology Infrastructure Library – ITIL

- Information Systems Audit and Control Association – CobiT


- Kaplan and Norton Balanced Scorecard

Strategem is also an accredited member of the Victorian Whole of Goverment eServices Panel.

Consultants typically hold post-graduate qualifications in Business, Management or Information Technology.

Project Governance All senior consulting managers are conversant with PMBOK and Prince 2 concepts and principles. Strategem senior consultants have undertaken project portfolio reviews and provided governance advice for the Victorian Chief Technology Office, RMIT University and United Energy.

Strategem’s approach to project governance has focused on the establishment of the following critical elements:

1. Establishment of the framework for monitoring, measuring and reporting essential for good project governance including:

• Definition and clarification of roles and responsibilities and of internal and external groups involved

• Stakeholder information flows and expectation management

• Resource management

• Technical assurance and quality processes

• Forward planning

• Forward planning risk and issue management

• Budget and fiscal rigor

• Stagegate approval and milestone management

2. Selection and prioritisation of best technical and investment project proposals in order to meet and maximise business outcomes using limited or scarce business resources.

3. Provision of sufficient managerial support to ensure governance and resources are made available to ensure good governance and practice.

4. Definition and clarification of end state business outcomes along with measurement of benefits and value propositions.

5. Guidance, reporting and steering mechanisms to ensure organisational roadblocks are managed and the project(s) remain focused on key success factors and benefit outcomes.

6. Continuous improvement of project delivery mechanisms to deliver more complex and challenging projects for less cost whist generating maximum value.

In the examples of the Victorian CTO, RMIT and United Energy, Strategem consultants were engaged to review project practices as per above and to co-ordinate the establishment and prioritisation of programs of work in accordance with business engagement sessions facilitated by Strategem.


Organisation Name STRATSEC.NET PTY LTDTrading Name stratsec.net

Contact Mr Sean Wood

Address Unit 1, 50 Geils Court

Suburb Deakin



Website www.stratsec.net


ABN 14111187270

Company BackgroundEstablished in 2003, stratsec is one of Australia’s leading independent providers of information risk management services; at the forefront of the information security sector in Australia and the SE-Asian region. Our merger with SIFT in early 2009 further broadened our capability and capacity in the technical sphere of ICT security. We now operate with an employee base of around 50 staff. Our highly skilled and qualified consultants have extensive experience in the successful delivery of large-scale information security, identity and continuity management programs across both public and private sectors. Based in Canberra with offices in Sydney, Melbourne and Singapore and a presence in Perth and Malaysia, our charter is to elevate security and information security management in government and business through a unique, strategic approach: driving business-led solutions enabled by technology. This innovative approach enables our clients to integrate their security programs with their business objectives and operating environments. stratsec delivers services to state government agencies, almost all federal government agencies, along with overseas clients Microsoft, SAIC, SanDisk and the Malaysian Government. stratsec has also worked with several financial institutions and commercial clients, alongside its government and international clients.

Company Accreditation (Optional) stratsec consultants have demonstrated their high level expertise and skills for clients on several ICT security engagements; providing the required services in accordance with professional and industry standards as follows. We have the current certifications/accreditations and can be provided upon request: • Canberra office is approved as a Defence RESTRICTED operating facility • Canberra office operates an ISO 9001 Quality Management system through SAI Global; all other stratsec offices to shortly undertake accreditation requirements • Our Canberra office is ISOIEC 17025 accredited • Canberra has a DSD-approved and licensed Australasian Information Security Evaluation Facility (AISEF) to conduct Common Criteria IT security evaluations. • We are close to being approved (under our NATA ISO 17025 status) as a Digital Forensics facility (also in Canberra) – expected in Nov/Dec 2009. • We have submitted our PCI-DSS application (expected Nov 2009) • We have also submitted an application to be approved as a FIPS140 testing laboratory (testing and site visit expected in Nov 2009). At stratsec we also have a very well qualified and accredited team of over 40 consultants who possess a wide range of tertiary and industry qualifications, and maintain a range of formal security and technical qualifications.


Project Governance Since inception, stratsec has provided Australian government agencies with advice on a diverse range of projects. This includes development of supporting documentation for strategies, policies and procedures to ensure that roles, responsibilities and overall governance of projects meets best practice and Australian and/or international standards. In the last three to four years stratsec has worked with almost every major Australian federal government agency, as well as some key Australian commercial entities (NAB, Westpac, BHP) to provide consultation on the structure of projects in relation to ICT security management. stratsec boasts unparalleled experience and expertise across our team of over forty full-time consultants providing strategies, policies and procedures which strictly align with the ISM (formerly ACSI33) and/or risk management best practice (AS/NZS 4360:2004). stratsec has several ongoing contracts with Australian government organisations, deploying ICT security advisors, who provide agencies with on the ground, direct project assistance. Our consultants also ensure the policies and processes being undertaken meet Australian and/or international standards; while independently assuring the quality of developed documentation reflects the structure and operations of the organisation. An example of note is our independent ICT security advisory role at BHP, involving engagement with all levels of the enterprise including relevant stakeholders; through interviews, workshops, surveys, knowledge sharing and ongoing communication. Another example includes our role at Airservices Australia developing various security policy and procedures including: governance framework, security awareness training, incident detection and response plan, IT security logging, audit policy, and privilege account management policy.


Organisation Name Synergy Management SolutionsTrading Name

Contact Mr Philip Dartnell

Address Suite 128, 2 Endeavor House, Captain Cook Crescent

Suburb Manuka



Website www.synergymanagement.com.au


ABN 40092534793

Company BackgroundSynergy Management Solutions is a Sydney based consulting and professional services company. Synergy has a national and international project history and delivery capability, predominantly around the provision of ICT related services. Synergy has an underpinning ethos of facilitating successful business process, systems or cultural change through the application of our Integrity Management methodology and by using Applied Project Management techniques. These have been developed by Synergy’s Founder and Managing Director, Ms Susanne Moore, based on many years of experience in managing large scale complex ICT projects, change programs and commercial client-vendor relationships. Synergy was incorporated in 2000 and has been financially viable since inception in 1997.

Synergy’s experience has been gained over many years across multiple industry sectors:

GOVERNMENT

Sydney Water Corporation

Australian Dept of Defence

NSW Dept of Primary Industries

TAFE QLD, Brisbane

Qld Dept of Natural Resources

Dept of Agriculture, Fisheries & Forestry (DAFF)

Software Engineering Australia (SEA)-Qld

Country Energy NSW

BANKING AND FINANCE

Kasikorn (Thai Farmers Bank), Thailand American Express Sydney and Hong Kong

INSURANCE

Insurance Australia Group

INFORMATION & COMMUNICATIONS TECHNOLOGY

StayinFront, Sydney

CITEC (Qld government)

BEA, Thailand

Unisys Australia

Mincom, Brisbane

Bay Technology, Brisbane

Alcatel, Sydney

EDUCATION


University of Newcastle Macquarie University

Company Accreditation (Optional) Synergy’s QMS aligns to ISO9001:2000 and is used as the basis for managing Synergy’s policies, internal processes, client engagement processes and delivery of consulting services. All Synergy people are empowered to identify and promote innovation and process improvement opportunities.

Synergy’s MD (Susanne Moore) was a sitting member of the sub-committee that authored AS-8015-2005: Corporate Governance of ICTand currently sits on AS sub-committee for IT-030-04 ICT Governance of ICT Contracts. Ms Moore was also the founding member of the Queensland branch of PMI, has presented papers at AIPM symposiums and was involved in discussions regarding the introduction of ITIL into Australia.

Synergy has not specifically sought accreditation to various industry methodologies such as PRINCE2, CMMI, P3M3, ITIL etc as we believe that these frameworks only define the start point for establishing the relevant core competencies within an organisation and do not address many of the people skills so essential to enabling organisational capability. Notwithstanding, our people are very experienced and our own methodology (Integrity Management) is substantial. We not only know the mainstream methodologies and frameworks such as PRINCE2 and PMBOK in substantial detail, we have higher level business and people skills that ensure these methodologies actually facilitate successful execution.

Project Governance Synergy has provided project recovery services for some large programs of work. Typically this work has involved restructuring the program teams and improving the existing program governance framework. This latter work has included changing the composition of steering committees, redesigning the engagement of key stakeholders and approval processes for key deliverables, improving the communication processes between the program teams, business units and vendors (where applicable). Also included has been a re-evaluation of project risks, issues and re-estimation of the budget, enhancement or initiation of change control processes, and project delivery strategy overall. In all project recovery exercises undertaken, this invariably includes a re-assessment and adjustment of scope and project phasing.

Synergy’s range of services includes:

- Project/program healthchecks including assessment of the sponsor and steering committee member’s roles;

- Development/implementation of project governance framework;

- Practical use of Project lifecycle methodologies;

- Integrity Management™ Methodology for PMs, project teams, sponsors, steering committee members, stakeholders;

- Dashboard metrics/reporting;

- Earned Value framework;

- Practical project costing framework Development;

- Establish project teams, project office;

- Manage programs and projects – using your people, our people, vendors, contractors;

- Project recovery.

Relevant Examples:


At Sydney Water Corporation Synergy conducts healthchecks on medium/large projects within the ICT portfolio and provides coaching and mentoring to project teams, managers, steering members and sponsors.

For DAFF – BioSIRT Program, Synergy undertook an overhaul of the Program’s governance process to re-scope, re-phase projects, change stakeholders, re-estimate and schedule the program of work and re-engineer the procurement processes.


Organisation Name Synoptic Consulting Pty LtdTrading Name Synoptic Consulting

Contact Mr Clive Hubbard

Address Suite 302 3 Spring St

Suburb Sydney



Website www.synoptic.com.au


ABN 49095090314

Company Background• Established in 2000, we are Business Process Improvement, Knowledge and Operations Management specialists.

• We produce improvement strategies that deliver tangible defined outcomes such as sustainable cost reduction, improved service levels, and increased throughput.

• Combining our leading edge process analysis and improvement approach with your in-house knowledge, results in a successful formula. Our philosophy is to work ‘with and through’ your staff to balance skills transfer with an acceptable rate of speed. We use simple, repeatable techniques that quickly enable your staff to become involved and self-sufficient.

• We are acknowledged as having one of the fastest, most robust and auditable approaches in the market.

Company Accreditation (Optional) Project Governance In any organisation, large or small, there is an appropriate level of project governance required, a critical element of any project undertaken.

While the accountabilities and responsibilities associated with an organisation’s business-as-usual activities are laid down in organisational governance arrangements, seldom does an equivalent framework exist to govern the development of its projects, which in themselves can account for a significant financial investment.

We offer the skills, methods and tools to implement the management frameworks required to facilitate and control project decisions. Core to our approach is ensuring the role of project governance provides a decision making framework that is logical, robust and repeatable to govern an organisation’s investment in project initiatives. An effective governance structure will also ensure that communications and deliverables with the stakeholders are formalised, open and frequent and that the delivery is well managed.

Such a structure remains in place until all the expected project benefits are realised.


In this way, an organisation is able to apply a structured approach to conducting both its business-as-usual and its business change activities.

Example:

RetraVision; we established the project governance structure to manage a project that covered all of Australia and New Zealand. Through the structure multiple stakeholders were able to actively contribute to the project and RetraVisions staff involvement on the action teams ensured a high transfer of skills.

Scouts Australia NSW; Scouts has undergone a major organisational transformation of its back offices. This included a full review of the business processes and the selection of an IT provider to design and build a new membership solution for Scouts. We used our project governance structure methodology to ensure effective project control and communications between Scouts, the IT provider and various other third party service providers


Organisation Name SYPAQ Systems Pty LtdTrading Name SYPAQ

Contact Mr David Vicino

Address Level 5, 441 St Kilda Road

Suburb Melbourne



Website www.sypaq.com.au


ABN 90058352122

Company BackgroundSince 1992, SYPAQ (ABN 90058352122) has been providing advanced consulting and training services in proposal support, strategic planning, project management, business analysis, systems engineering, systems development &amp; test, systems support strategies, reliability engineering and quality assurance with a focus on effective value-added solutions across a broad range of service applications and technologies in the Defence Aerospace, Information Technology, and Telecommunications industries.

SYPAQ has been successfully operating for over 13 years using proven and scalable processes and methodologies and has an established track record in managing the delivery of complex business-driven projects on time, within budget and above expectations.

SYPAQ is vendor and supplier independent and works to ensure the most cost effective and efficient solutions without conflict of interest.

SYPAQ is currently a member of the following supplier standing offer panels:

• DMO Support Services (DMOSS) Standing Offer Panel as a Major Service Provider (MSP);

• RPDE;

• Victorian Whole of Government E-Services Panel;

• Victoria Police Project Management Support Services;

• West Australian Whole of Government SPIRIT IT Services Panel;

• Customs - Provision Of Consultancy And Business Services Standing Offer Panel; and

• CrimTrac ICT Contract Personnel Services Provider Panel.

Company Accreditation (Optional) SYPAQ has negotiated and executed formal strategic agreements with Institute of Engineers Australia (IEA) and Australian Institute of Project Management (AIPM). This is part of the SYPAQ Professionalisation strategy which will reinvigorate and align our workforce development to that of our major client (Defence).

This will result in improved organisational effectiveness via formal Professional Development Programs (PDPs) with IEA and AIPM, leading to CPENG and RegPM accreditations respectively.

SYPAQ has a Quality Management System certified by Lloyd’s Register as compliant under ISO9001.


SYPAQ is also proud to be an active national corporate member of the following industry associations:

• Australian Information Industry Association (AIIA);

• Australian Industry and Defence Network (AIDN);

• Canberra Business Council;

• Australian Institute of Project Management (AIPM – Strategic Partner);

• Defence Recognised Supplier Scheme;

• Engineers Australia; and

• Systems Engineering Society of Australia (SESA).

Project Governance SYPAQ has been successfully providing Project Governance Services in both the Defence and general ICT domains since 1992, and has thus acquired extensive experience in Capability Definition. Accordingly, SYPAQ has an understanding of doing business with Government in this context, has proven and mature engagement processes, has access to an employee base of over 60 ICT professionals and is able to rapidly scale the workforce as necessary via a constellation of managed ICT sub-contractors.

SYPAQ has a strong track record in project governance, particularly through contribution to the CIO Group of the Department of Defence. SYPAQ provided support to the Project Management Competency Cell within the CIOG, ensuring a high degree of compliance with relevant CIOG project governance requirements. In particular, SYPAQ’s track record in Project Performance Management provided a higher degree of visibility to the CIO of potential cost and schedule overruns within individual projects within the Group. Continual monitoring by the SYPAQ team of project artefacts, processes, structures and challenges within individual project across the group helped to contribute to the implementation of best practice within the Defence ICT environment.

SYPAQ has also been engaged by Telstra to set up the high-level planning and governance framework (SEMP – configuration, risk, test and integration management) and requirements engineering for the Broadband Multi-Services Project, which facilitated the rollout of high capacity broadband and associated services. SYPAQ managed the project CMMI Level 3 audit activities.


Organisation Name Tanner James Management Consultants Pty LtdTrading Name

Contact Mr Daniel Oyston

Address Level 4, Law Society Building, 11 London Circuit




Website www.tannerjames.com.au


ABN 91063977284

Company BackgroundTanner James is a national company with a head office based in Canberra. Since 1994 we have provided programme and project management training and consulting services to a wide diversity of public and private sector clients. We specialise in non-proprietary programme and project management methods in use by the project management community, including MSP, PMBOK and PRINCE2. In fact, Tanner James introduced both the MSP and PRINCE2 methods to the Australian market. Over the last 12 months, Tanner James has delivered over 800 Face-to-Face training courses with a value in excess of $2m. These figures include in-house courses to over 60 different public and private sector organisations, with the remainder being delegates at our regular public training sessions. In Canberra, we understand the needs of Federal Government Departments and the challenges they face bringing Government initiatives and parliamentary legislation to fruition. Our Federal Government client list includes; Department of the Treasury, Attorney-General’s Department, ComSuper, CrimTrac, Australian Customs Service, Department of Defence, Department of Education Science and Training, Department of Foreign Affairs and Trade, Department of Family and Community Services, Australian Taxation Office, Murray Darling Basin Commission, Department of the Environment and Water Resources, and Child Support Agency

Company Accreditation (Optional) Tanner James is a training organisation and management consultancy. We are accredited as an MSP Accredited Consulting Organisation (Office of Government Commerce - APMG/MSP/ATO, Registration Number MSP/ATO/038) and a PRINCE2 Accredited Training Organisation & Accredited Consulting Organisation (Office of Government Commerce - APMG/P2/ATO, Registration Number P2/ATO/001) Tanner James is a Registered Training Provider (RTO - Registration Number 88098) through the Australian Quality Training Framework. We have a full understanding of the processes involved in conducting training and assessment leading to the issue of nationally and internationally recognised qualifications. Tanner James’ evaluation strategy for existing education and training services are based on the competency-based framework of the Australian Quality Training Framework. All Tanner James training providers are Certificate IV Assessor and Workplace Trainer qualified (BSZ40198/TAA40104). Tanner James is an Australian Government Endorsed Supplier (Tanner James Certificate Number 1521, Issued on 25 May 2000 by the department of Finance and Administration, Last renewed 27 September 2004) As an international ATO and ACO Tanner James have additional requirements placed upon relating to a Quality Management System which exceeds AQTF standards. Tanner James has a QMS designed by the Managing Director (John Howarth - who is an expert in ISO9000-based Quality Management) which complies with ISO9001.


Project Governance Good governance underpins effective project and programme management, and is a central element within the Tanner James approach, reinforced by strong governance processes and structures defined in the non-proprietary programme and project management methods that we specialise in, including MSP, PMBOK®, PRINCE2, Agile DSDM Atern, the Standard for Programme Management (PMI, 2006) and the Standard for Portfolio Management (PMI, 2006). Our senior consultants are experienced at helping public sector organisations develop effective governance structures for projects and programmes, leading to such benefits as consistent project and programme delivery; alignment between strategy, agency outcomes and objectives, policy, programmes and projects; managed pace of change; active benefits realisation management; and effective project prioritisation. Our clients have implemented PRINCE2 and PMBOK® frameworks and methods, blended methods and flexible multi-tiered methods which feature effective governance structures including Programme Boards, Project Boards, Steering Committees, Working Groups, Reference Groups and others. The various roles and responsibilities for managing a project are fully described, strategies for governance are fully documented, and both are adaptable to suit the size and complexity of the project, and the skills of the organisation. Consultancy services have been delivered on several hundred programmes and projects worth in excess of 30 billion dollars. Tanner James is currently working with FaCSIA supporting the implementation of the recent Northern Territory Emergency Response initiative. A recent client also includes Defence CIOG.


Organisation Name Tarcus Pty LtdTrading Name

Contact Mr Tarquin Ralph

Address 4 Solander Place

Suburb Yarralumla



Website


ABN 19079612721

Company BackgroundPhilosophy

Tarcus Pty Ltd is a Canberra based consulting firm founded on the belief that small to medium engagements can be much more stimulating and fun than large engagements but still require the same disciplines and techniques to be successful. Consequently it engages only staff and associates who have many years of experience in large consulting but who now want to bring their skills to bear on smaller projects. This provides exceptional capability and value and greater certainty around outcomes.

Expertise

Tarcus provides:

- Program and project management

- Change management

- Strategy development and program planning

- Business analysis, modelling and business case development

- Management consultancy and business improvement services

- Quality assurance and program review

- Mid-sized systems design and delivery

- Risk and issue management

- Service design and delivery

- Performance management and monitoring

- Governance

Company Accreditation (Optional) Project Governance Tarcus developed the IT Governance framework for the Australian Public Service Commission. This reviewed the current ownership and management of systems within the Commission and proposed a new model which would improve security and control, consolidate and safeguard information, reduce redundant and conflicting data and ensure continuity of service.


Tarcus has also worked with Centrelink advising on a number of Governance related roles and is currently working to introduce new Governance procedures as a part of Centrelink ITIL v3 implementation.


Organisation Name Terra Firma Pty LtdTrading Name

Contact Mr Mike Hobson

Address Suite 3, 86 Giles Street

Suburb Kingston



Website www.terrafirma.com.au


ABN 56072536700

Company BackgroundTerra Firma provides focused and specialist services, delivering certainty to projects or business transformation by analysing, documenting and managing all facets of the initiative utilising industry leading practices and approaches. Our key portfolios are: Business Transformation, Business Analysis, Project Management; and Learning Development. Terra Firma is headquartered in Melbourne and has over 160 personnel employed across Melbourne, Canberra, Adelaide and Sydney.

We provide our services across multiple industries. During our 12 years of operation Terra Firma has successfully completed in excess of 240 Government engagements, and last year was nominated as a finalist in the Telstra Vendor Awards.

Our focus is on delivering key business outcomes by using proven techniques and qualified specialists who are accredited, industry-experienced, and independent. Our approach to providing professional services is based on routine and detailed review by senior managers responsible for service delivery.

Specific to the AGIMO, Terra Firma has specialist expertise in business and systems project implementations, organisational change, business systems development and ICT infrastructure deployment. Terra Firma’s Project Management methodologies are closely aligned with PMBOK and PRINCE2, as well as components from other best practice methodologies, which have been developed and refined successfully over many years in the Australian marketplace.

Company Accreditation (Optional) Terra Firma is an Endorsed Australian Government Supplier and is a member of various Government panels.

Many of our consultants carry certification to project management methodologies and standards such as PRINCE2, and the Australian Institute of Project Management’s (AIPM) RegPM qualifications. Our education and training strategies include encouragement for postgraduate studies in Project Management and accreditation to the Australian Qualifications Framework (AQF) Level 5 Project Management competency level (equivalent to AIPM’s RegPM program).

We contribute to standards development, examples including: the Earned Value Management Australian standard (AS4817), development of the Corporate Governance of Information and Communication Technology standard (AS8015 - in which we have been contributors and reviewers), and leading the development of the Earned Value competency standards for the


AustPMA. Our Business Continuity Plans adopt a rapid engagement approach that is aligned to the BCM process as endorsed by Australian Standard (HB221).

Terra Firma has a Quality Management System based on the requirements of the ISO 9001 standard. Integral to our quality strategy, we have the flexibility to work with existing methodologies, such as ISO standards, Six Sigma, CMMI, etc., as well as bringing proven methods and best practices to bear where appropriate for our client.

Project Governance Terra Firma has a long history of establishing portfolio, program and project governance frameworks for a diverse range of clients including: TAC, ANL, Reece, Country Energy, Telstra and Defence, amongst others. We draw on our substantial experience as well as standards such as Prince2, PMBoK, MSP, OPM3 and EVM.

Terra Firma was engaged by LotteryWest to develop a strategic approach to management of corporate projects, around the concept of a ‘project framework’ acting as a backbone for method standardisation and defined status reporting. Terra Firma undertook the work by founding the new PMO on a set of key policies institutionalising essential principles for projects across all of LotteryWest, and focusing on effective business assessment of projects at initiation. The work included effective project over-sighting and governance, a standardised approach to risk management, project status reporting, requirements definition, business case preparation and consolidation of summarised executive reports.

Terra Firma was engaged by ANZ to undertake the development of the governance structures for the ANZ.com program, and subsequently to manage the PMO.

The development of the governance requirements was achieved through the restructuring of the internal program reporting, escalation, decision making and management processes. It also required the implementation and maintenance of regular reviews of the risks and issues process, and the development and review of the quality of the plans and scope. The outcome of this assignment was an efficiently functioning reporting and decision making process providing effective program management and the ability to of executives to manage by exception.


Organisation Name Terranovate Group Pty LtdTrading Name Terranovate

Contact Mr John Craven

Address 18/535 Bourke Street

Suburb Melbourne



Website www.terranovate.com.au


ABN 88088994585

Company BackgroundTerranovate was formed in 2002 by a group of senior executives with long careers in multi-national consulting firms. Terranovate exists to help clients to achieve their business vision. In most cases this involves the integration of new systems, technologies and processes through well managed programs that deliver real business value. Terranovate is owned by its two principals, John Craven and Neville Jones and operates from offices in Sydney and Melbourne delivering specialised consulting services through a network of over 50 Experienced Consultants. Terranovate is structured to enable its principals to maintain strong long term relationships with its clients by leading high value consulting and delivery engagements that are focused on achieving tangible results. We take the time to fully understand the needs and then carefully select the expertise that will deliver results quickly and reliably. We work with clients who value the way that we build enjoyable, productive and very effective long term working relationships through which we share our expertise and talent. Of equal importance is the way that we have built our exceptional pool of talent. We have a diverse Team of highly experienced Consultants who deliver exceptional service to each Client.

Company Accreditation (Optional) Project Governance The establishment of effective Project Governance processes and structures is central to the effective delivery of ICT supported business change. Project Governance is a key component of Terranovate’s suite of portfolio, Program and Project services. Supported by a practical framework of tools, templates and controls our Consultants can deliver an effective governance environment that complements the ICT Governance processes and can assist with its implementation and execution through participation in key project governance elements like project steering committees, change control boards, business owner engagement committees and technical standards review forums. Woolworths – Terranovate established a group-wide program governance framework to ensure consistent and effective governance of all projects across the Woolworths Group. The framework included prioritisation, status tracking, and health check monitoring. The project included the delivery of project control structures and gateway sign off processes at key project checkpoints to ensure adherence to standards across the project lifecycle. The processes were built around TOGAF, ITIL and COBIT compliant frameworks. Centrelink – Terranovate were the independent advisors to the multi-year Refresh Project at Centrelink. In addition to participating in the Refresh Oversight Committee we assisted Centrelink with the establishment of a project


governance environment that governed the execution of a portfolio of project over five years that remediated and expanded critical parts of Centrelink’s deliver infrastructure.


Organisation Name The Birchman Group Asia Pacific Pty LtdTrading Name

Contact Mr Peter Mahoney

Address Level 8, 256, St Georges Terrace,

Suburb Perth



Website www.birchmangroup.com


ABN 15116571361

Company BackgroundThe Birchman Group is an independent, international management consulting company that combines international experience and capability with local knowledge, relationships, and focus. We deliver value to our clients through organisation, process, and technology change and have developed a culture that revolves around: knowledge, integrity, partnership, pragmatism, and focus. Birchman has been instrumental in delivering consulting services to an impressive global client base.

Birchman operates in 4 continents – and in Australia has more than 150 consultants based in offices in Perth and Sydney. We deliver consulting engagements to key clients in the Public Sector including: Western Australia Police, NSW Police, WorkCover Western Australia, NSW Attorney General’s Department, WA Department of Health, and University of New South Wales.

We are a flexible, agile organisation that takes pride in our ability to solve our client’s problems. Birchman is renowned as an independent provider of Value Management services that:

Delivers greater alignment of investments with business objectives,

Determines and communicates the overall value of investments,

Increases the value realised from new initiatives,

Effectively implements major transformation programmes,

Quantifies, justifies and optimises spending, and

Reduces costs and optimises expenditure.

Company Accreditation (Optional) Project Governance Birchman Group places Project Governance as a subset of Corporate Governance that focuses specifically on the areas related to project activities including: Portfolio Direction, Project Sponsorship, Project and programme management and efficiency, and Disclosure and reporting.

Birchman’s primary activity is to focus on an effective governance framework; to eliminate the risk of project failure, ensure the right projects are selected for implementation and ensure they are done right, or even better, time after time.


During the project delivery phase Birchman drives key governance processes to ensure the project delivery exceeds expectations in the areas of scope, quality, risk, budget, time which leads to the delivery of the expected benefits.

Our methodology also ensure projects, that have a focus on revenue generation or cost cutting, also report any significant changes in costs, risks or completion date that will impact the timing of future cash inflows and outflows to the corporation. Consequently, we also include in project governance the monitoring and forecasting of the impact of project performance on overall corporate performance to meet their required reporting obligations.

Recent engagement examples include:

- Birchman was engaged by National Lifestyle Villages (NLV) to conceptualise, develop and implement an integrated governance framework within the PMO to enable effective project tracking and governance.

- Birchman created a Roadmap for, and then implemented


Organisation Name The Boston Consulting Group Pty LtdTrading Name As above

Contact Mr Axel Hofmann


Suburb Melbourne



Website www.BCG.com


ABN 70007347131

Company BackgroundThe Boston Consulting Group (BCG) is widely regarded as the global leader in strategy consulting and has offices in 66 cities around the world, including Sydney, Melbourne and Canberra.

Our global ICT Practice has 750 consultants and brings together business insight and ICT to achieve extraordinary impact. In the past five years, BCG has undertaken over 1,300 ICT projects for some of the world’s largest organisations, working with CIOs and CEOs to shape their strategic agenda. Our ICT Practice has five focus areas: Strategy, Transformation, Sourcing, Organisation and Performance, each one with various sub-topics. We remain strictly independent of product and service providers to ensure we provide objective and unbiased advice.

We have worked with many Australian public sector agencies, including the ATO, AusTrade, Centrelink, Defence, DEEWR, Finance/AGIMO, Health and Aging, DIAC, Medicare, and Railcorp. Our highly effective stakeholder management skills and experience has resulted in a perfect track record for delivering public sector projects in difficult stakeholder environments on-time, on-budget and with high levels of client satisfaction.

We have received three BRW-St George Annual Client’s Choice Awards – ‘Best Large Consulting Firm’ (2006 and 2008) and ‘Most Innovative Consulting Firm’ (2007) – based on a survey of over 10,000 senior executives.

Company Accreditation (Optional) BCG does not engage in external accreditation and certification

Project Governance Optimising ICT Project Governance is a core component of the ‘Organisation’ focus area of BCG’s global ICT Practice, and is vital for successful ICT project delivery. Our approach employs proven tools from each ‘knowledge area’ of the Project Management Body of Knowledge (PMBoK), and has seven components:

1. Project Integration Management, including structured approaches to project planning, execution and change management;

2. Project Scope Management, to ensure work is focused on key issues;

3. Project Time Management, which includes defining and sequencing activities, and defining and assigning milestones;


4. Project Quality Management, which includes processes for recruiting, training and development to ensure the right people and tools are chosen for each project;

5. Project Human Resource Management;

6. Project Communications and Stakeholder Management, which includes regular progress reports and meetings, and surveys to communicate progress and gather feedback from broader stakeholders; and

7. Project Risk Management, including our proprietary DICE™ risk identification and management methodology, and our Roadmapping® tool to monitor milestones.

We have also conducted assurance reviews of large projects to validate that they are on track for successful delivery of outcomes on time and on budget.

Two recent project examples include:

1) Reviewed project governance for a major core systems transformation program in the public service. Identified material gaps and recommended changes in order to address the issues.

2) Reviewed ERP standardisation project for global private sector company and recommended significant changes to project governance. Conducted periodic assurance reviews to ensure the program remained on track


Organisation Name The Checkley Group Pty LtdTrading Name The Checkley Group

Contact Mr Bruce Pedersen

Address Level 32, 101 Miller St

Suburb North Sydney



Website www.checkley.com.au


ABN 35132051328

Company BackgroundThe Checkley Group was founded in 2007 with the intention of providing clients with a credible alternative to the larger national and international consulting firms. Our goal is to help our clients improve their business performance through mobilising the resources necessary to deliver tangible and measurable outcomes. Our value proposition is all about experience - we only employ people who have "been there, done that". People who can hit the ground running and add value from day one. Not graduates fresh out of University who will repeat back your own views, but instead people who can add a fresh perspective on your business issue from their deep experience. We can help you with program and project management, business case development, business analysis, business transformation, and enterprise architecture. Our largest line of business is in Healthcare and our clients include NSW Health, Queensland Health, NEHTA, Serco Asia-Pacific, several private hospital chains, and various health agencies in Victoria. We also work in the broader public sector arena, and we are approved suppliers under the NSW Government 2020 Panel for most ICT services, across all departments and ministries.

Company Accreditation (Optional) The majority of our consultants have formally accreditation with the AIPM or PMI, and/or have PRINCE2 certification. We take a structured approach to all of our projects and in particular on clarifying and agreeing scope and timeframes as vital initial steps. We are approved suppliers under the NSW Government 2020 Panel for most ICT services, across all departments and ministries. We are committed to delivering quality work, and with all engagements we seek to complete engagement reviews with our clients within 6 weeks from the end of the engagement. Our view is that the best way to understand whether we are consistently delivering quality work is to ask our clients.

Project Governance The Checkley Group provides project and program establishment services including project governance set-up or review. In a project context, the purpose of strong governance arrangements is to ensure the Program and associated projects remain relevant and deliver the stated program objectives to the business. Our project governance approach includes establishing a structure which ensures that all stakeholders are engaged and understand their roles and responsibilities within the committee structures, and that Program and project objectives continue to align with corporate objectives. We also look to ensure that Steering Groups have the right representation to control the overall direction and scope of the Program, ensure that the Program meets agreed deliverables and benefits, and provide a forum for expert advice from the Program Manager and Program Sponsor


from their positional perspectives. At Downer EDI we recently set up the governance structure for a multi-million dollar ERP transformation program which will consolidate systems from multiple divisions and geographic locations. At NSW Health one of our lead consultants established the delivery phase of a multi-million dollar Community Services Program, including the establishment of an effective Steering Committee from a large group of disparate stakeholders with conflicting views on priorities.


Organisation Name The Fig Team (The Trustee for The Fig Team Unit Trust)

Trading Name The Fig Team

Contact Mr Jeff Cole

Address 406 Bay Street

Suburb Port Melbourne



Website www.thefigteam.com


ABN 89076307911

Company BackgroundThe Fig Team is a SME business based in Melbourne that was established in 2006 by a team of experts who are passionate about successful Portfolio/Program/Project/PMO delivery. Our mission is to partner with clients to deliver successful projects.

We provide practical and hands-on Project and PMO support and solutions. We take care of the project details so that our clients can focus on the key business and technical issues, thereby reducing risk, minimising effort, and consistently delivering successful project solutions for our clients and partners.

Our strengths are our effective communication, planning and stakeholder management skills. In addition, we provide operational risk management, project training and project contract and vendor management.

Our experience is focused in four industry sectors including; Government, Finance, Telecommunications and Retail. Key clients include Victoria Police, Alcatel, Telstra, Medibank, ANZ and Fosters.

Our staff are PMBOK and PRINCE2 certified, are members of the Australian Institute of Project Management (AIPM) and Project Management Institute (PMI) and apply Managing Successful Programmes (MSP) methods.

Fig uses a best practice approach to each engagement using best fit methods and tools. We apply industry standards as well as our own comprehensive methodologies and templates.

Company Accreditation (Optional) Our staff are PMBOK and PRINCE2 certified, are members of the Australian Institute of Project Management (AIPM) and Project Management Institute (PMI) and apply Managing Successful Programmes (MSP) methods.

Fig uses a best practice approach to each engagement using best fit methods and tools. We apply industry standards as well as our own comprehensive method and templates.

Project Governance The Fig Team provides practical and hands-on Project and PMO support and solutions in both the private and public sectors. We take care of the project details so that our clients can focus on the


key business and technical issues, thereby reducing risk, minimising effort, and consistently delivering successful project solutions for our clients and partners.

We can provide simple, practical and proven project management processes and reports from our own toolkit in conjunction with application of standard Prince II, or we can work with you to more effectively apply your own in-house approaches. At the end of the day, we strive for consistent behaviour and clear accountabilities and structure.

Our team includes experienced Project, Programme and PMO Managers who apply leadership, effective stakeholder management and communication, and practical experience to deliver successful projects. We also have Project Support (Coordinators and experienced Project Planners and Schedulers) staff.

The Fig Team provided a program level risk consultancy and updated Project R and I process, risk management plan and R&I support for Alcatel-Lucent projects in the Telstra TITAN Programme.

Our staff also set up and managed the Project Office for the ANZ 4 hour Business Loan Project, integrating schedules, risk & issues, configurations and document control, change control, reporting and finance.

Our team developed and managed a full Project Change Management process for the Powercor FRC Back Office Project, and implemented EPM and PMO for Victoria Police.


Organisation Name The Frame Group Pty LimitedTrading Name

Contact Mr Robert Jackson

Address Unit 9, 25 Buckland Street, PO Box 224

Suburb Mitchell



Website www.framegroup.com.au


ABN 48095369403

Company BackgroundFrame is an Australian company with ISO 9001:2000 quality endorsement that provides technology services to a wide range of clients including Federal and State Government Departments and major commercial organisations. We act as a trusted adviser to our customers, using a proven lifecycle approach that is customised to solving their business issues with technology solutions. Our core capabilities are business process consulting, unified communications, information solutions and data centres.

Frame’s business consulting team can assist your organisation in achieving its short, medium and long-term goals. Areas of specialisation include: strategic planning; implementation planning; governance, risk and compliance (GRC); collaborative communications; business process management (performance improvement and alignment); and sourcing and supplier management.

Frame has a demonstrable record of working closely with our clients. We work on building long-term relationships with our clients and work hard on understanding their current and on-going business and technical requirements. Through this understanding we are able to offer them cost-effective, innovative solutions. We provide our clients with ongoing competitive analysis, pro-active initiatives, on-going education and knowledge sharing.

Company Accreditation (Optional) Frames memberships, endorsements, partnerships and certifications include the following:

Memberships:

Corporate Partner, Australian Institute of Management NSW & ACT Limited

Member Queensland BICSI

Member National Committee of BICSI Australia and New Zealand

Member Australian Institute of Project Management (AIPM)

Member Information Systems Audit and Control Association (ISACA)

ISACA representative at Standards Australia on the Standards Committee IT-030-01, AS8018, IT Governance

Corporate member Information Technology Service Management Forum (itSMF)

Member Institute Engineers (IE AUST), previously IREE

Endorsements:Project Governance category,


ISO 9001:2000 Quality Endorsed Company, QEC 20120

Registered Training Organisation, 2004/08464

Partnerships and certifications:

Cisco Partner

Microsoft Gold Certified Partner

FAST X10 Partner

Network Appliance professional services partner

Novel Authorized Partner

IPFX Certified Partner

Computer Associates partner

3Com Gold Partner

Cyclades Certified Partner

Siemon Certified Designer

Authorised Trend Micro Associate Partner

A number of Frame consultants hold Federal and NSW Government Gateway accreditation.

Project Governance The Frame Group project governance practice is lead by Dr Raymond Young an international thought leader in this area. His recent work published by the international journal of project management and Standards Australia (HB280) has demonstrated that most critical success factor is top management support (i.e. the project sponsor, the senior management team and the board). It should be noted that the scope of the effort recommended is broader than the AGIMO definition in this category to “design and implement processes, structures and communications that need to exist for a successful project”.

Two recent clients are Standards Australia and the National Prescribing Service (NPS).

For Standards Australia Dr Young reviewed major projects in five organisations recognised to be better than most with IT projects to produce HB280, a handbook for boards and senior managers on how to influence projects to succeed. One of these clients included the Australian Bureau of Statistics and a written reference is available from Jonathan Palmer their former CIO now with the World Bank.

Project governance work with the NPS included a workshop with the entire senior management team to (1) understand how project governance related to their existing corporate governance processes (vision-mission-strategy) and their proposed project management processes, (2) to identify an emotional driver to justify the effort of implementing a project governance regime and (3) the selection, design and iterative refinement of a few targeted project governance interventions to achieve the desired outcomes.


Organisation Name The Nous Group Pty LimitedTrading Name The Nous Group

Contact Ms Alison Hawkins

Address Level 9, 347 Bourke Street

Suburb Melbourne



Website www.nousgroup.com.au


ABN 66086210344

Company BackgroundThe Nous Group (Nous) is a consulting company specialising in assisting complex businesses to maximise their performance. We exist to achieve positive influence, which means working with clients whose products and services we believe will improve our society’s well being and working on projects critical to our clients’ success. We care about and deliver outstanding results for our clients. We typically work on issues we believe promise character, challenge and multiple layers of benefit for the client. We have expertise in strategy, organisational and information driven change, information management and leadership and management development. Nous brings depth of relevant expertise, a rigorous strategic thinking ability and insightful frameworks to its projects with clients in both the private and public sector. Our clients include major state and federal government departments and top ASX listed organisations across several industry sectors including health, human services, financial services, environment, utilities, science and technology. Nous was established in 1999 because its founders wanted to apply their management consulting and leadership development capability to issues that mattered with clients who shared commonality with Nous’ values.

Company Accreditation (Optional) Nous is an Australian Government Endorsed Supplier. In our governance work, we use the key standards AS/NZS 4360 (a minimum requirement of Victorian Government Risk Management Framework) and the AS 8000 series of standards to identify key governance activities. We have in-depth understanding of AS4360, CoBIT and Victorian/Australian government standard approaches (such as VAGO guidelines for IMT projects, Victorian Dept of Treasury & Finance’s Investment Management standards and the ‘Gateway’ Review processes of both the Victorian DT&F and the federal DF&R) to identify, analyse, evaluate and treat risk to ensure projects effectively deliver the identified benefits. Nous is expert in Prince2 and other project management methodologies and applies ISO and Australian standards for security threat, risk assessment and strategic security management. Nous consultants are skilled in project management toolsets for risk management and we bring to our work the core competencies of deep expertise in organisational culture and performance management along with organisational change management and the workings of government, including e-Government and government service delivery models. This adds rich insight into risk and success drivers in major government IMT projects. For our information management and technology activities, Nous applies AS8015


Project Governance Nous’s review of project governance focuses on project objectives, processes, issues, risks and likelihood of a project achieving its goal. Nous provides advice on effective project governance and expert independent review of projects in train, including ‘confidence assessment’ of project success. For example, Nous reviewed a major reform of Victoria’s wholesale gas market to test whether the project would meet its objectives, assess it against good practice and identify key lessons. Nous developed understanding of the complex operational environment and assessed the quality of project outcomes. We designed recommendations to improve the organisation’s project delivery capability through specific changes to roles, tools and processes. These were approved by the Board for implementation and the reform was successfully delivered. In another project, our client faced a 3-5 year period of change resulting from national industry reform, imminent large projects and increased reputation risk. Nous assessed the readiness of the IT function (structure, capability, processes and accountability) to meet these challenges and recommended initiatives to strengthen the IT function’s capability in strategic thinking, investment evaluation and delivery processes. All recommendations were implemented. Thirdly, Nous reviewed the health of a major client and case management initiative for a Victorian government agency and advised on roll-out plans. Nous gathered information from stakeholders and carried out independent expert review of software health, infrastructure performance and organisational readiness for change. Nous recommendations for change in all three areas were implemented and roll-outs to other regions were much more successful


Organisation Name The Strategic Directions Group Pty LimitedTrading Name

Contact Mr David Robinson

Address Level 6, St George Centre, 60 Marcus Clarke Street

Suburb Canberra



Website www.strategicdirections.com.au


ABN 58103746872

Company BackgroundSince the Company was established in December 2003 in Queensland, Strategic Directions has gained a reputation for delivering high level strategic advice to Federal Agencies, State and Local Government Departments and Commercial Organisations.

Strategic Directions is strictly vendor independent, which enables the Company to provide objective, master planning and strategic advice, free from vendor influences. We normally work directly at CEO / CIO / Director level, aligning our Clients’ business objectives and strategy to specific ICT requirements.

The Company maintains five Practices including:- ICT Strategy / Telecommunications and Networking / Project Services / Data Centre Design and Planning / Telephony and Contact Centres.

Recent Federal Agency assignments include:- the preparation of an ICT Strategic Plan to support the Agency’s 2007 / 2010 Strategic Plan:- a Technical Architecture Review:- Disaster Recovery Planning:- the preparation of an ICT Services Alignment Review (to align ICT Services with Business Priorities):- prepare a Service Delivery Model:- prepare a Governance and Performance Measurement Plan:- a Data Centre relocation:- and the preparation of a Strategic Telephony and Communications Review.

The Company has also recently been appointed to a Federal Agency Panel for the provision of ICT Strategic Advisory services.

Strategic Directions has offices in Brisbane, Canberra and Melbourne.

Company Accreditation (Optional) The Strategic Directions Group is working towards ISO 9001 Quality Accreditation and expects to be in a position to undergo the QA audit during 2008.

The Company has built a reputation for delivering top quality assignments since it was established in 2003. This can be confirmed by references that can be supplied at the appropriate time. All of the Consultants have extensive ICT backgrounds and experience and have either managed their own companies or been in national management positions. As a result we understand the business challenges facing organizations who are trying to provide a business outcome, using the appropriate ICT strategies and plans. Although the Company has strong technical skills we are very business focused and we work with Clients to achieve the right business outcomes.


Project Governance The Strategic Directions Project Management Methodology covers all project phases from project initiation through to final delivery of business benefits. Our methodology also defines the roles and responsibilities of the Business Area, Sponsor, Project Office, and Governance to successfully deliver the business outcomes of all projects.

Strategic Directions approach includes:- a comprehensive scoping exercise identifying risks, issues, stakeholders, constraints etc. :- a comprehensive requirements specification developed and signed off in consultation with all required stakeholders:- ongoing and active communication with the Steering Group and Executive management team to ensure continued commitment and buy in to the project:- maintenance of strong Stakeholder commitment by involving Agency business and executive staff in all project decisions, resource planning, and signoffs:- regular project audits to maintain alignment to the benchmarked schedule:- a pro-active Risk Management Model to ensure that all risks are identified and managed, ownership is assigned and mitigation strategies are implemented:- identification of core Client resources for participation in all stages of the project on an as required basis:- an Organisational Change Management (OCM) process to manage the impact of the business process and cultural changes:- a Quality Assurance process embedded into the project schedule.

Quality of work is achieved by:- making all stakeholders accountable and responsible for signoffs:- project approval based on achieving measured benefits:- periodic reviews, especially by an independent party:- post-completion reviews as part of continuous improvement:- regular reporting of project progress.

Organisations where The Strategic Directions Group has implemented Project governance methodologies include:- Queensland Transport Springfield Land Corporation


Organisation Name ThinkPlace Unit Trust Pty LtdTrading Name ThinkPlace Trust

Contact Mr John Body

Address Level 1, Unit 3, Green Square, Jardine Street

Suburb Kingston



Website www.thinkplace.com.au


ABN 34280130162

Company BackgroundThinkPlace is a strategic design consultancy focussed on helping organisations articulate their direction, designing services that deliver on that direction and bringing about the organisational change to deliver those services. We have significant experience in designing architectures for enterprise ICT systems that strongly link to agencies’ strategic intent and business architecture (eg Case Management and Customer Relationship Management), and in developing project methodologies, investment and governance arrangements, and design approaches that directly tie ICT to a business and strategic context. We work with complex organisations across the public sector – government, not-for-profits, community, economic development, social development and voluntary organisations. We also work with private sector organisations involved in delivering public and community value. ThinkPlace has accumulated a wealth of experience and knowledge of the public sector context. This means we can hit the ground running on complex projects to turn ideas into reality fast. We have broad experience across multiple government agencies and public sector organisations. We understand government service delivery, regulations, compliance and law enforcement. ThinkPlace’s unique design approach helps our clients view their challenges from a different perspective and with an authentic focus on people, their experiences and opportunities for innovation that creates public value.

Company Accreditation (Optional) N/a

Project Governance ThinkPlace specialises in the development of tailored project governance practices. We use best practice models and work with clients to define intended outcomes, business processes and rules for management of work within the organisational context. We also review current-state governance processes. In 2011, ThinkPlace scoped the most appropriate arrangements for the design and delivery of the RTA’s most important IT application – DRIVES. IT governance processes in the organisation and the definition of ownership of the application were a key part of the study. Methods included interviews, research into best-practice governance and synthesis of appropriate models for RTA. We spoke with not only the application owners, but also the users. We did this to deliver an outcome where the current state was defined, the future state was developed and a roadmap for implementation was recommended. The Australian Taxation Office operate senior level forums comprising the top three tiers of the organisation that develop strategy, develop strategic designs and provide governance oversight across programs, major projects and operations. This peak forum meets in several forms as part of a strategic management capability. Since 2008,


ThinkPlace has provided services to design, facilitate and follow up these key governance events. The overall result is a stronger sense of strategic direction and a more transparent assessment of performance.


Organisation Name Third Horizon Consulting Partners (The Trustee for Third Horizon Trust)

Trading Name Third Horizon Consulting Partners

Contact Mr Steven Metzmacher

Address Level 9, 60 Marcus Clarke StreetGPO Box 793

Suburb Canberra



Website www.thirdhorizon.com.au


ABN 77149865113

Company BackgroundThird Horizon was established in 2004 by former Arthur Andersen partners to assist clients in the design and implementation of strategy and business transformation. Our focus on ICT includes the assessment, transformation and implementation of IT strategy, operating models, outsourcing programs, project delivery models, project management methodologies, IT cost management, system evaluation and selection, and program management of large scale ICT implementation programs.

The focus of Third Horizon is on being a practical consulting organisation that focuses on implementation to ensure results are delivered. We have grown rapidly since commencement with over 40 experienced consultants in our Canberra, Sydney and Melbourne offices.

Third Horizon uses experience and independence to deliver results to clients. We are a privately held, independent firm that does not have alliances with technology vendors. Therefore we do not have any conflicts of interest in the advice we provide. We have structured quality assurance procedures that ensure we do not enter into any relationships that create conflict for our clients.

We offer an integrated set of consulting services to a wide portfolio of clients in industries including government, financial services, industrial and consumer products, media, transport, water and power utilities and government business enterprises.

Company Accreditation (Optional) Project Governance Third Horizon has significant experience and expertise in the establishment and management of project governance frameworks across a broad range of clients. Specifically, Third Horizon designs, develops and delivers, effective project governance by ensuring that the processes, structures and communications that are developed encompass:

- Establishment of the basis for project governance, approval and measurement.

- Enablement through resourcing of projects with staff and consultants.

- Defining of the desired business outcomes, benefits and value.

- Controlling the scope, contingency funds and overall project value.


- Monitoring of the project’s progress.

- Measurement of the outputs, outcomes, benefits and value.

- Acting to remove obstacles, managing critical success factors and remediating project or benefit-realisation shortfalls.

- Developing the organisation’s project delivery capability.

Specific examples of our work include:

1. AAPT - Third Horizon was engaged to review and transform the approach to project delivery and governance. This included assessing an alternative centralised PMO vs. decentralised line management models, and developing a fit for purpose, flexible governance and project delivery operating model.

2. Sydney Water - Third Horizon was engaged to ascertain the value of a series of improvement initiatives and to develop an ongoing program management framework. Third Horizon developed a framework incorporating initiative profiling, accountability and resource management, benefits tracking and reporting, issue and interdependency management, change and communications.


Organisation Name TPI (Technology Partners International Incorporated

Trading Name TPI

Contact Dr Catherine Jaktman

Address Suite 4, Level 6, 333 George Street

Suburb Sydney



Website www.tpi.net


ABN 85108959360

Company BackgroundAs the industry founder and innovator, TPI is the most respected and trusted advisor to public sector entities and corporations worldwide, across the entire lifecycle of information and communication technology (ICT) advisory services. Our Public Sector teams bring the best practices in government transformation to our public sector clients worldwide.

Our Services include the following:

a.) Operational Assessments

b.) Stratgic Sourcing and Procurement Advice

c.) Shared Services

d.) Internal Service Optimisation

e.) ICT Benchmarking

f.) Service Management and Governance

g.) Finanacial Business Case Development

Company Accreditation (Optional) TPI is a global consulting company and we adhere to a corporate quality management and reporting systems.

Project Governance Again, as mentioned earlier project governance is part of our ICT Service Management and Governance Operating Model Framework. The components of this model include:

1) Charter - Charter, balanced scorecard, etc.

2) Governance and Relationships - Stakeholder management, relationship plance, decision rights and committees.

3) Process and Technology - Business processes, tools, standards, etc.

4) Organisation - Functional Organisation Model

5) People and Skills - Role descritptions, skills, training and development

6) Finance - Cost Benefit Analysis, cost driver models.Project Governance category,


We have undertaken this work globally and national in Australia. Government clients include: ATO, AFMA, DIAC, InTACT


Organisation Name Transformed Pty LtdTrading Name

Contact Mr Michael Young

Address PO Box 7129

Suburb KALEEN



Website www.transformed.com,au


ABN 33120497501

Company BackgroundTransformed is an award-winning project management consultancy that works with individuals and organisations to develop their project, programme and portfolio management capabilities.

Transformed delivers on complex projects for its clients and establishes key project management processes that ensure good governance. Transformed provides the critical link between desire and achievement of clients’ business objectives.

Transformed is a wholly Australian-owned private company. With its head office in Canberra, Transformed has a broad reach and strong profile. Working through strategic partners, Transformed has delivered outstanding results in Melbourne, Sydney, Brisbane, Adelaide, Perth and into South-East Asia.

Transformed is an Australian Government Endorsed Supplier.

To deliver outstanding projects and develop award-winning project management skills, Transformed offers the following services:

-Outsourced project management,

-procurement and contract management,

-tender evaluation and analysis,

-risk management workshops,

-project team kick-offs and planning session facilitation,

-project planning and delivery

-programme and portfolio management.

Company Accreditation (Optional) Transformed Pty Ltd holds the following accreditations:

- Registered Training Organisation (registration number 88152)

- Endorsed Assessor – Registered Project Manager Certification - Australian Institute of Project Management

- Endorsed Training Provider – Australian Institute of Project Management

- Endorsed Recruiter – Australian Institute of Project Management


- Endorsed Gateway Review Team Member – Australian Government Department of Finance and Administration

- Endorsed Gateway Review Team Member – NSW Department of Commerce

- Endorsed Gateway Review Team Member – VIC Department of Treasury and Finance

- Endorsed Gateway Review Team Member – WA Department of Treasury and Finance

We are currently pursuing ISO9000 certification

Project Governance One of Transformed key drivers in the delivery of better project outcomes is the establishment of good governance and the embedding of these practices through the organisation. As per our response under the Corporate governance section Transformed provide a range of skills in this area to ensure good governance. Our consultants also have the expertise and broad experience to assist any organisation in the establishment of sound governance for its project delivery.

Transformed has developed and implemented the following project governance approaches:

• Project management organisations

• Programme structures

• Steering committees, working groups and project boards

• Independent reviews and health checks

• Technical and design review frameworks and authorities

• Project methodologies, tools and practices.

This was most recently demonstrated at the Department of Agriculture, Forestry and Fisheries where a Transformed consultant implemented and managed a programme of 12 projects that was critical to the Department’s ongoing operations and support to the Australian export industry. Specifically this involved:

• Development of a program architecture

• Development of a program plan, including schedule and budget

• Development and implementation of a program risk strategy and plan and conducting regular program and project risk reviews and assessments

• Implementation of a program steering committee and working group with linkages to the Departments’ Executive Management Team and ICT committee

• Development of organisational stakeholder engagement strategy

• Implementation of a program and project reporting structure

A similar program was implemented in 2005-6 in the Department of Environment and Heritage.

Transformed is about to commence an activity with the Department of Agriculture, Forestry and Fisheries to develop a project approval and prioritisation of all ICT projects.


Organisation Name UXC LimitedTrading Name UXC Limited

Contact Mr Joe Coombs

Address 4a Whyalla Street

Suburb Fyshwick



Website www.uxc.com.au


ABN 31060674580

Company BackgroundOpticon Australia is a boutique Information, Communications and Technology consultancy offering professional services in:

- Strategic ICT & IM Consulting, Planning & Governance;

- ICT Project & Portfolio Management Services; and

- ICT Project Services.

In addition to ICT strategic advice, Opticon specialises in:

- Information Management (including strategy, policy, procedures, taxonomies, KM, archiving);

- Enterprise Content Management (document, records, web content, imaging, workflow, e-permanence, email management);

- Electronic Service Delivery (covering all forms of e-Business & online services);

- Contact Centres (including telephony, call handling, customer management, transactional systems and computer aided dispatching)

Choosing a consulting partner is a critical choice but one where many firms appear to have appropriate capabilities. Opticon’s proposition to our clients is that we bring a superior client experience, based on:

- deep and broad experience in developing ICT strategic plans and frameworks for both public and private sector clients;

- ability to bring experience based on current practice, emerging best practice and contemporary academic research;

- excellent knowledge of the Federal Government sector;

- specialist consultants, deeply immersed in ICT strategy and associated activities; and

- proven, robust and efficient methodologies for delivering our strategic and project services to clients.

Company Accreditation (Optional) ISO9001:2000 certified Quality Management System


Project Governance Effective project governance provides overall direction to the project manager, helps to ensure project benefits are realised, and assists with the resolution of issues beyond the PM’s direct control. Contributors normally include the project sponsor, key stakeholders at senior management level, who have the ability to influence the conduct of the project and the project manager.

Opticon’s standard governance structure is focused on continuous monitoring and control of all project activities. We regularly generate reports that support effective client planning, monitoring and control at both operational and strategic levels. Individual project requirements are determined from the most appropriate inclusion and design of the governance model from the elements below:

- quality reviews and project audits

- project management plan and major project deliverables reviews

- performance and capability reviews to help achieve the project’s quality and process-performance objectives

- progress and results reviews against the established objectives for each phase of the project

- risk & issues management

- scope and change management

- project controls review and management

Selected Projects:

Australian Research Council - Grants Management System development

ASIC - Project Governance Reviews


Organisation Name VelradaTrading Name Velrada Capital Pty Ltd

Contact Mr Malcolm de Silva

Address Level 22, 140 St Georges Terrace

Suburb Perth



Website velrada.com


ABN 38136050701

Company BackgroundVelrada is an Australian owned management consultancy with expertise in technical and service delivery. The firm has a strong national presence, as well as an Asian Pacific presence in Singapore. Velrada provides organisations a flexible and customised approach with subject matter experts who own the outcome. Velrada specialises in Government, Earth Resources and related sectors. Established in 2007 by a conglomeration of business executives and specialists from tier one consultancy, systems integration and enterprise systems firms such as: Cap Gemini, Andersen Consulting, Ernst and Young, Oracle and Microsoft, Velrada has grown 276% in FY11 and currently employs 65 experts in various disciplines. Velrada’s growth trajectory will require 250 employees in 2014 to meet client requirements. Velrada recently earned second place in the 2011 SmartCompany Smart50 Awards which recognises Australia’s smartest entrepreneurs and organisations that are changing the business landscape. Velrada’s core business services include enterprise solutions, information management, integrated and remote operations centres, and risk and governance including environmental impact. Velrada’s clients include Department of Indigenous Affairs, WA Department of Water, Office of Environmental Protection, Department for Communities, Woodside Energy, Rio Tinto and Santos to name a few.

Company Accreditation (Optional) Velrada places high importance on the quality of work complying with Quality Management System and Environmental Standards -- ISO 9001:2008 (Quality Management Certification) and ISO 14001:2007 (Environmental Management Certification). Completed audit and certification is scheduled for the first quarter of 2012. Velrada has a number of consultants accredited with ISO 31000:2009 Risk Management Certification. Velrada's consultants have certifications and experience in many methodologies, including Prince2, MSP, P3O, PMP, ITIL, Lean, Six Sigma and RUP. Currently, Velrada has Microsoft Silver certification for SharePoint Portals and Microsoft CRM with Gold Certification to be achieved by December 2011. Velrada is an Australian Computer Society (ACS) Professional Partner Program member; is a full member of the Australian Information Industry Association (AIIA); and has employees with membership in the Australian Institute of Company Directors (AICD).

Project Governance Velrada understands the importance of providing an effective framework for tracking project progress – particularly one that involves working with numerous teams representing different areas. To monitor progress and flag issues, Velrada uses a detailed project plan. Measurement tools like regular status update meetings help drive the project forward. Effective project governance is


essential for the management and control of projects to ensure their delivery of outcomes and business benefits within the constraints of time, cost, quality and scope. Velrada has an internal Quality Management System that operates to ISO9001:2008, which provides consultants and mangers with the required tools and mechanisms to support the transition process appropriately. Department for Communities (DoC) A review of internal Information Management processes and requirements facilitated the development and subsequent implementation of a Governance Framework to allow the successful management of project information throughout their stakeholder community. Neptune Marine Services Fast track the development and implementation of a bespoke Integrated Management System (ISM) compliant with ISO 9001, ISO 14001 and OHSAS 18001. This involved stakeholder consultation across multiple divisions to facilitate process mapping, document creation and the implementation of records management mechanisms. Large Mining Company Currently managing work in process a Regional Data Centre (RDC) which seeks to establish six enterprise levels with secure hosting facilities in five countries. This project involves data centre site selection, high-level and detailed-design for technical fit out and project management of the overall delivery.


Organisation Name WDScott Asia Pty LtdTrading Name WDScott Asia Pty Ltd

Contact Mr Gary Allan

Address Suite 1, Level 1,25 Bentham Street

Suburb Yarralumla



Website www.wdscott.com


ABN 19125833356

Company BackgroundWDScott is an Australian-owned international professional services firm with a proven reputation of providing ICT services to government and corporate organisations. WDScott has developed a unique service culture known for integrity, attention to client needs, practical recommendations and the desire to work alongside clients across a range of services. In Australia, we are a boutique firm with a powerful workforce of 50 employees and contractors. We believe ‘less is more’, engaging small specialised teams to facilitate skills and knowledge transfer resulting in higher impact for our clients. At WDScott, people are our greatest asset, and our consultants are highly qualified and experienced professionals. They have wide industry and consulting experience enabling them to not only perform better but to work cohesively with clients. Our goal is to help clients improve processes and capabilities enabling them to reach their desired outcomes. The aim of WDScott is to assist clients to interrogate themselves using our analyses and continuously improve their business processes and supporting enablers, to help them reach their objectives. WDScott frames its projects within a ‘Why-What-How’ approach allowing us to better understand how a client’s business works and to help re-design relevant work practices using

Company Accreditation (Optional) WDScott is a member of the Defence Industry Security Program and most staff have AGSVA security accreditation. WDScott has a unique service culture known for integrity, attention to client needs, practical recommendations and working with clients across a range of services. The principles of ISO 9000 are important to our SME consultancy work and the principles are applied to out Lean/6 Sigma approach to Continuous Improvement (CI) to ensure that staff take responsibility for delivery of quality outcomes. Skill sets range across the alignment of business and technology, enabling us to undertake the management of portfolios, programs and projects, and developing business process model frameworks and integrating them into organisations’ work practices. Some staff have accreditation to the AICD and IE (Aust). Individual staff qualifications and accreditations include formal tertiary qualifications Doctorate in Philosophy (PhD), Masters’ Degrees in Business Administration (MBA), Science, Engineering, and Business. Bachelors' Degrees are typically Engineering, Business, Economics, Commerce, Law, Psychology, and Applied Science. Several staff have Program and Project Management accreditation and qualifications including Master Project Director (MPD), Registered Project Manager (RegPM), and accreditation with Project Management Body of Knowledge (PMBOK), and PRINCE2 project management methodology (at practitioner, consultant and trainer levels).


Project Governance In all projects undertaken by WDScott the overarching controls and responsibilities are clearly articulated within the planning documentation including Project Management Plan (PMP), Risk and Issue Logs, Quality Plan and Communication Plan which are based around the standard PRINCE2 project methodology. This ensures all stakeholders and team members are aware of the escalation and control points. This matrix of responsibility and ownership reduces confusion and helps mitigate issue management as everyone knows the hierarchy of responsibility. WDScott recommends the use of Integrated Project Teams (IPT’s) in programs and portfolios to best address issues and to maintain project momentum. Within the Defence Spectrum Office project governance was implemented utilising a strong project planning emphasis following the RACI principles endorsed by the customer. Specific roles and responsibilities for DSO staff and the WDScott project team were agreed as was the reporting, risk and issue management in the project establishment stage prior to significant work being undertaken. This prevented any confusion and misunderstanding of the tasks required by both parties and resulted in a very harmonious working relationship. We use the PMP as the key agreement between the implementation partner and the client. The document provides clarity on RACI roles, outputs and schedules. In the Defence HRRP Project, WDScott implemented a formal project team approach to control the workflow, incorporating a tiered approach to manage and escalate project issues and problems. Key to the efficiency required was the innovation to establish a WDScott relationship manager alongside the WDScott PM. This enabled the client PM and WDScott to deal with the majority of the issues rapidly, with only the major issues needing to be escalated to the client based steering group.


Organisation Name Weiser Consulting (Weiser Australia Pty. Ltd.)Trading Name Weiser Consulting

Contact Mrs Sonya Weiser

Address PO Box 6372

Suburb Halifax Street



Website www.weiserconsulting.com.au


ABN 84136475039

Company BackgroundWeiser Consulting has the knowledge, expertise and experience to implement effective solutions for your business, delivering strategic IT and business planning advice that increases productivity, reduces cost and improves service quality. Our clients typically rely on their IT investment as an integral part of their business processes. The services we provide maximise value for our clients, though the combination of a high level of business knowledge and the ability to implement and support proven technical solutions. Whatever your size or industry, Weiser Consulting has the knowledge, expertise and experience to implement effective solutions for your business, delivering strategic IT and business planning that increases productivity, reduces cost and improves service quality. Weiser Consulting specialises in transforming the value already invested in business assets into solutions that meet new business demands, particularly in a time of economic uncertainty. We have the expertise to develop tailored IT and business solutions that can save you time and money. The Principal Strategic Consultant of Weiser Consulting is Sonya Weiser. Sonya has extensive IT industry experience and formal knowledge of corporate governance and business requirements analysis. This experience spans a diverse range of industries and organisations, including a number of South Australian government agencies.

Company Accreditation (Optional) Weiser Consulting has an outstanding level of experience in ICT strategic planning, project management, business case development and business process improvement. Our Principle Strategic Consultant, Sonya Weiser, has formal knowledge of corporate governance and business needs through completing a Master of Business Administration (MBA) at the University of Adelaide (2009). Our experience spans a diverse range of industries and organisations, including numerous South Australian government agencies. Weiser Consulting is a member of Women in Innovation and Technology (WIT), the Australian Information Industry Association (AIIA) and the Technology Industry Association (TIA).

Project Governance Weiser Consulting provide project management services, to ensure strategic IT projects are implemented in a well governed and planned approach. This includes provision of written status reports provided at agreed intervals and assurance that communication with stakeholders managed in a sensitive, diplomatic manner. The Principal Strategic Consultant of Weiser Consulting, Sonya Weiser, has provided ICT corporate governance and project management expertise within a number of organisations. Services provided include assessing current standards and procedures, recommending improvements to control and measure funding of IT projects. At Housing SA in


2008-2009, corporate governance was introduced to ensure that each project in the strategic plan would have a sound business case, with funding approval required by a sub-committee of the executive leadership team. At the Department for Families and Communities in 2010-2011, Sonya provided project management and technical leadership to introduce a new system throughout the Department. This role included analysis of requirements for implementation of the system, coordinating an external vendor with internal departmental stakeholders.


Organisation Name Wipro Australia Pty LtdTrading Name Wipro

Contact Mr Patrick Bodegraven

Address Level 1, 18 National Cct

Suburb Barton



Website www.wipro.com


ABN 80121950463

Company BackgroundWipro Australia Pty Ltd is part of Wipro Ltd which is a global management consulting, technology services and outsourcing company. With more than 100,000 employee across the globe, the company generated revenues of $US 5.4 billion with 28% YoY growth for the fiscal year 2008-09. Wipro offers a wide range of consulting services with specialisations across most aspects of management and technology consulting, business service delivery and operation. In addition, Wipro provides ‘End to End’ solutions in systems integration and outsourcing means our consulting advice is pragmatic, outcomes focused, and mindful of implementation challenges. Our clients span a broad range of industries worldwide and include many of the Fortune Global 100 and Fortune Global 500 companies and Government agencies. Many of our top 100 clients have been clients for at least five years. Wipro Consulting Service has a vast pool of qualified resources in the following functional tracks - Business Consulting – 200, Architecture Consulting – 400, Portfolio consulting – 200 and Business Process Improvement – 400 consultants. Wipro Australia operate offices in Sydney, Melbourne and Adelaide with over 700 employees servicing our customers across all of our functional domains. Customers include the University of Canberra, Northern Territory Government, Telstra

Company Accreditation (Optional) CMMi Accreditation – Wipro is the first PCMM Level 5, SEI CMM Level 5 and CMMi Level 5 certified software & IT services company globally and the first outside USA to receive the IEEE Software Process Award. ISO & BS Standard Wipro started its Quality Journey in 1993 by adopting ISO 9000. Wipro was certified by BVQI and was recertified ISO 9001:1994. Wipro was certified for the ISO 9001 2000 certification. Wipro is the first software technology and services organization in India, to be certified for complying with the ISO 14001 standards for the Environmental Management System. Wipro was certified as compliant with the BS7799 standards in 2002. Wipro was awarded the BS 15000 in 2004. Wipro has adopted complete BS15000 framework processes and in addition project management which is extremely critical to manage projects for any size organisation. We are able to address IT Infrastructure management and service support needs for our clients while maintaining high standards of quality and cost effectiveness Six Sigma Wipro is the world’s first IT Company to adopt Six Sigmainternally. Six sigma methodologies in practice include Six Steps to Six Sigma (SSSS), for transactional quality, cross functional process mapping, DMADV, and DMAIC, in software development.


Project Governance Wipro has capabilities and expertise in defining and delivering governance models for large programs. Governance defines the objectives of the project success criteria and also defines project review points along the process. Major activities involve understanding program objectives, understanding communication and change management needs, understanding current program structure, defining governance structure, reporting needs and frequency, roles and responsibilities definition etc. At Wipro we follow well established project governance assessment frameworks for our clients. We at Wipro provide a proactive solution for project governance. We oversee implementation depending on overall recommendations at the level of the PMO steering committee with support of senior executives in the organization. We undertake audit of governance to compare what is actually happening with the methodology, processes, and standards. Wipro’s customers derive the following benefits: well established basis for project governance, effective resourcing of projects with staff, well defined proper flow of information regarding the project to all stakeholders, defined method of communication to each stakeholder, etc. Case Study 1 WIPRO worked with an automotive major who operates in a multi vendor, multi client scenario to implement a program management office to support its large program. The governance structure was rolled out and it helped the customer to successfully manage the program. Case Study 2 Wipro created a governance framework for an Insurance major for supporting a major transformation Program to save multi-million pounds by driving improvements on multiple fronts like Technology, Processes, Sourcing, Tools etc.


Organisation Name Yael Bright Consulting PTY LTDTrading Name Bright Consulting

Contact Mr Aviel Vaknin

Address P.O Box 460 Civic Square

Suburb Civic



Website www.brightc.com.au


ABN 85156575647

Company BackgroundBright Consulting is a delivery-focused company providing management services, Business Analysis and advisory services. We specialise in increasing project management capability as well as delivering highly complicated projects successfully. Bright consultants are contracted to our customers at extremely competitive rates; we believe that a successful delivery can be achieved by providing expert advice at reasonable prices. Bright Consulting targets the best consultants in the market; those with vast experience and knowledge who are passionate about what they do. Our rigorous recruitment process highlights a selected few who are invited to be part of Bright experience. We support our consultants during their engagements and regularly monitor and tracked their progress. This service ensures higher successful rate of delivery as well as continuity. We see this service as demonstration of our values and commitments to the success of our clients; we therefore provide this service at no additional cost.

Company Accreditation (Optional) Bright Consulting targets highly experienced consultants as our permanent staff. Our employees are certified in most of the industry recognised Methodologies : Prince2, PMBOK, MSP, as well as Project lifecycles : waterfall and Agile. We ensure our consultants maintain their high level of accreditation , as well as exposing them to the latest developments in Program and Project Management through training and technical workshops. Our internal Project Management Office ensures that we provide our customers with a superior service. Our practice lead is accredited CMMI (Capability Maturity Model - Integration) who continuously develop and enhance our Project Management capability and support our consultants throughout their assignment. Bright Consultants are a proud member of the ACS, PMI, AIPM and AIM.

Project Governance Project governance is a key factor in project success. Having the right framework, tools and informed decision makers, will provide a project team the environment required for a successful delivery. Bright consulting employs Program and Portfolio Managers, with great experience in assessing, recommending, implementing and managing Project Management Offices, as well as training and mentoring project key stakeholders in making their roles as project executive or sponsor and alike. Some sample engagements for our consultants include: - The assessment of Deakin University Project Management Office. The main issue was the lack of confidence in the PMO reports. The consultant helped the PMO personnel understand the gaps in their reporting and provide the correct level of transparency required for each management level to enable them to make the right decision. - The re-invention of the Project Management Office within Canberra


University post director’s decision to close it down. Our consultant created a maturity roadmap, which was fully customized to the customer environment. Showcasing it to the board convinced the directors to overturn their decision and allocate funds for the PMO.


Organisation Name Zen Ex Machina Pty LtdTrading Name Zen Ex Machina

Contact Ms Mia Horrigan

Address Unit 7/43 Sandgate Road

Suburb Albion

State Qld Postcode 4000


Website zenexmachina.com


ABN 93153194220

Company BackgroundZen Ex Machina was founded in 2011 in response to the needs of Australian businesses and government for elegant solutions to modern, complex digital problems. We are outcomes focused, working closely with our clients and their stakeholders to create a shared understanding of the value required of products and services in the government and private sectors in a way that is adaptable to the changing needs and priorities of the modern business environments. Our consultants have over 10 years experience working extensively across Federal Government agencies including Department of Health and Ageing, Department of Defence, Department for Human Services and Department of Employment, Education and Workplace Relations. We believe that the good inherent in 'the machine' of this digital age is most effectively and efficiently delivered through ensuring that the strategies we create, the solutions we develop, and the tactics we employ are: •In harmony with end-users' needs. •Useful, usable and fit-for-purpose. •Balanced across all channels of customer engagement, whether digital or traditional. •Value-driven. •Created collaboratively with our clients. A key element in our approach is the provision of sound project management capability to ensure timely, cost effective delivery of a quality and valued aligned outcomes.

Company Accreditation (Optional) Our Zen Ex Machina Business Strategy and Project Management Consultants have Prince2 certification and Scrum master Certification (Agile Alliance). Our Technology consultants are certified Adobe Instructors and certified technical trainers.

Project Governance Zen Ex Machina consultants have designed and implemented processes, structures and communications to create the foundation for successful projects in federal government agencies such as DHS, DOHA, TGA, ACMA and NHCCN. •Senior Executive mentoring and advisory services for project and program governance •Project tactics and project management •Governance planning, review and audit Case Study 1: DHS - Zen Ex Machina consultants examined and made recommendations on the mechanisms for DHS to employ to service its 8 million customers and take on the role as Lead Agency for People-To-Government Services. Specifically, this involved the design and implementation of processes, structures and communications across agencies including AGIMO. The benefits of this strategy to DHS were the reduced data management risk profile through provision of a uniform government response capability to strategic information security needs as they emerge; an enhanced efficiency to deal with its large customer base; and the ability to link Agencies to deliver economies of scale through agreed trust and governance models. Case Study 2: ACMA - Zen Ex Machina consultants examined the current structures under which the


agency coordinated and engaged with the several hundred organisations it classified as stakeholders. Zen Ex Machina consultants identified mechanisms that would increase the responsiveness of their communications, the media platforms that underpinned them, and provided a framework of new roles, responsibilities, processes and structures to support 21st century digital communications in the support of ACMA strategic engagement objectives.
