Johns Hopkins - cdn. · Web view: Test_11_16_12Report as of 1/15/2013Provided by Johns Hopkins Armstrong InstituteHSOPS Results: Test_11_16_12. Report as of 1/15/2013. Provided by

Aggregate Report: Report Overview Page

What is included in this report ? This report summarizes the results of the HSOPS survey. This includes:

The response rate (%) : The percentage of all work area members who were invited to complete the survey and who then successfully submitted a completed survey.

Demographic information about respondents : Information about the job categories of participants who completed the survey.

Composite Scores : The HSOPS measures 10 aspects of safety culture. Each of these 10 aspects of safety culture is represented by a composite score. Each composite score represents the average of 3-4 specific questions. The HSOPS also measures two outcomes that are represented by a composite score (Overall perceptions of safety and Frequency of event reporting).This report includes scores for each aspect of safety culture listed in the table below, as well as scores on each specific question that makes up the composite score. Composite scores represent the percentage of positive responses (scores of 4 or 5) across related questions. Composite scores can be helpful in understanding safety culture, identifying strengths, and opportunities for improvement.

Question Scores : This report also includes scores for each question that is used to create the 12 composite scores. Question scores represent the percentage of respondents who felt positively about a particular question; that is, each question score represents the percentage of respondents who scored that question positively (e.g., scored a 4 or 5). Examining question scores can be helpful in understanding why certain dimensions were high or low and can help provide more specific information to inform action planning and improvement.

Outcome Scores : The HSOPS survey includes four self-reported outcome variables.1. Overall perceptions of safety (4 questions): Included in Composite Score graph2. Frequency of event reporting (3 questions): Included in Composite Score graph3. Patient safety grade (1 question): Displayed in a bar chart. Participants are asked to rate their work area on a scale of A (Excellent), B (very Good), C (Acceptable), D (Poor), E

(Failing).4. Number of events reported (1 question): Displayed on a bar chart. Participants are asked to indicate the number of events they have reported in the previous 12 months.

How to read the graphs included in this report

There are three primary types of charts provided in this report.

1. Composite chart: A composite chart is used to display the 10 composite scores, as well as two outcome variables: Overall perceptions of safety and Frequency of event reporting.These charts display labels on the Y-axis and the percentage of positive responses on the X-axis.

2. Likert chat: These charts are used to display the question scores that make up each composite. These charts also display labels on the Y-axis and the percentage of positive responses, the percentage of neutral responses, and the percentage of negative responses to each question on the x-axis.

3. Bar Graph: Bar graphs are used to display results for Patient Safety Grade and Number of Events Reported. These graphs display each response option on the x-axis and the percentage of respondents who chose that response option on the y-axis.

: Test_11_16_12Report as of 1/15/2013

Provided by Johns Hopkins Armstrong InstituteHSOPS Results

Response RateThe response rate indicates the percentage of work area team members who completed the survey.

Current

100% (n

= 18)

Other Networks

84%

(n = 562)

: Test_11_16_12Report as of 1/15/2013


What is your primary work area or unit in this hospital? Please select one...

: Test_11_16_12Report as of 1/15/2013


Since you chose Surgery as your primary work area, please indicate where you spend most of your time...

: Test_11_16_12Report as of 1/15/2013


Composite Scores: Patient Safety Culture - Part 1

: Test_11_16_12Report as of 1/15/2013


Composite Scores: Patient Safety Culture - Part 2

: Test_11_16_12Report as of 1/15/2013


Teamwork Within Hospital Units* Indicates a negatively worded question

A1.People support one another in this unit.

A3.When a lot of work needs to be done quickly, we work together as a team to get the work done.

A4.In this unit, people treat each other with respect.

: Test_11_16_12Report as of 1/15/2013


Teamwork Within Hospital Units* Indicates a negatively worded question

A11.When one area in this unit gets really busy, others help out.

: Test_11_16_12Report as of 1/15/2013


Supervisor/Manager Expectations & Actions Promoting Patient Safety* Indicates a negatively worded question

B1.My supervisor/manager or department chair says a good word when he/she sees a job done according to established patient safety procedures.

B2.My supervisor/manager or department chair seriously considers staff suggestions for improving patient safety.

B3.*Whenever pressure builds up, my supervisor/manager or department chair wants us to work faster, even if it means taking shortcuts.

: Test_11_16_12Report as of 1/15/2013


Supervisor/Manager Expectations & Actions Promoting Patient Safety* Indicates a negatively worded question

B4.*My supervisor/manager or department chair overlooks patient safety problems that happen over and over.

: Test_11_16_12Report as of 1/15/2013


Organizational Learning - Continuous Improvement* Indicates a negatively worded question.

A6.We are actively doing things to improve patient safety.

A9.Mistakes have led to positive changes here.

A13.After we make changes to improve patient safety, we evaluate their effectiveness.

: Test_11_16_12Report as of 1/15/2013


Feedback and Communication About Error* Indicates a negatively worded question

C1.We are given feedback about changes put into place based on event reports.

C3.We are informed about errors that happen in this unit.

C5.In this unit, we discuss ways to prevent errors from happening again.

: Test_11_16_12Report as of 1/15/2013


C2.Staff will freely speak up if they see something that may negatively affect patient care.

C4.Staff feel free to question the decisions or actions of those with more authority.

C6.*Staff are afraid to askquestions when something does not seem right.

Communication Openness* Indicates a negatively worded question.

: Test_11_16_12Report as of 1/15/2013


Nonpunitive Response to Error* Indicates a negatively worded question.

A8.*Staff feel like their mistakes are held against them

A12.*When an event is reported, it feels like the person is being written up, not the problem.

A16.*Staff worry that mistakes they make are kept in their personnel file.

: Test_11_16_12Report as of 1/15/2013


A2.We have enough staff to handle the workload.

A5.*Staff in this unit work longer hours than is best for patient care.

A7.*We use more agency/temporary staff than is best for patient care.

Staffing* Indicates a negatively worded question.

: Test_11_16_12Report as of 1/15/2013


A14.*We work in "crisis mode" trying to do too much, too quickly.

Staffing* Indicates a negatively worded question.

: Test_11_16_12Report as of 1/15/2013


Hospital Management Support for Patient Safety* Indicates a negatively worded question.

F1.Hospital management provides a work climate that promotes patient safety.

F8.The actions of hospital management show that patient safety is a top priority.

F9.*Hospital management seems interested in patient safety only after an adverse event happens.

: Test_11_16_12Report as of 1/15/2013


Teamwork Across Hospital Units* Indicates a negatively worded question.

F2.*Hospital units do not coordinate well with each other.

F4.There is good cooperation among hospital units that need to work together.

F6.*It is often unpleasant to work with staff from other hospital units.

: Test_11_16_12Report as of 1/15/2013


Teamwork Across Hospital Units* Indicates a negatively worded question.

F10.Hospital units work well together to provide the best care for patients.

: Test_11_16_12Report as of 1/15/2013


Hospital Handoffs & Transitions* Indicates a negatively worded question.

F3.*Things “fall between the cracks" when transferring patients from one unit to another.

F5.*Important patient care information is often lost during shift changes.

F7.*Problems often occur in the exchange of information across hospital units.

: Test_11_16_12Report as of 1/15/2013


Hospital Handoffs & Transitions* Indicates a negatively worded question.

F11.*Shift changes are problematic for patients in this hospital.

: Test_11_16_12Report as of 1/15/2013


Overall Perceptions of Safety* Indicates a negatively worded question.

A10.*It is just by chance that more serious mistakes don’t happen around here.

A15.Patient safety is never sacrificed to get more work done.

A17.*We have patient safety problems in this unit.

: Test_11_16_12Report as of 1/15/2013


Overall Perceptions of Safety* Indicates a negatively worded question.

A18.Our procedures and systems are good at preventing errors from happening.

: Test_11_16_12Report as of 1/15/2013


Frequency of Events Reported* Indicates a negatively worded question.

D1.When a mistake is made, but is caught and corrected before affecting the patient, how often is this reported?

D2.When a mistake is made, but has no potential to harm the patient, how often is this reported?

D3.When a mistake is made that could harm the patient, but does not, how often is this reported?

: Test_11_16_12Report as of 1/15/2013


Please give your work area/unit in this hospital an overall grade on patient safety.

: Test_11_16_12Report as of 1/15/2013


In the past 12 months, how many event reports have you filled out and submitted?

: Test_11_16_12Report as of 1/15/2013


How long have you worked in this hospital?

: Test_11_16_12Report as of 1/15/2013


How long have you worked in your current hospital work area/unit?

: Test_11_16_12Report as of 1/15/2013


Typically, how many hours per week do you work in this hospital?

: Test_11_16_12Report as of 1/15/2013


What is your staff position in this hospital? Select ONE answer that best describes yur staff position.

: Test_11_16_12Report as of 1/15/2013


In your staff position, do you typically have direct interaction or contact with patients?

: Test_11_16_12Report as of 1/15/2013


How long have you worked in your current specialty or profession?

: Test_11_16_12Report as of 1/15/2013


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Johns Hopkins - cdn. · Web view: Test_11_16_12Report as of 1/15/2013Provided by Johns Hopkins Armstrong InstituteHSOPS Results: Test_11_16_12. Report as of 1/15/2013. Provided by