Agencies That Do Not Provide Transportation – · Web viewThank you for your work coordinating transportation services in our county! Public transportation needs to be accessible

City and County of BroomfieldTransportation Gaps Survey

Preliminary Report of the Broomfield Local Coordinating Council

on TransportationApril 2014

Kathy Murphey and Margi Ness

Consultants / Facilitators

303.444.8721

Survey ResultsTotal # of

Organizations to which the survey was

sent

Total # of Surveys Completed

% Completed

ALL CONTACTS(Human Service

Agencies + Residential Facilities +

Hospitals/Medical)

33 18 56%

Agencies and Providers 27 15 56%

Residential Facilities 3 2 66%

Hospitals and Medical 3 1 33%

Agencies That Do Not Provide TransportationAgency Survey for City and County of Broomfield Transportation Gaps Analysis

1. Agency Name

Response36 Commuting Solutions

ResponseAARP-Driver Safety-Zone 4

Avista Hospital

Bal Swan Childrens Center

Broomfield HHS

Broomfield Silvercrest

Broomfield Therapeutic Recreation

Broomfield Workforce Center

Mental Health Partners

Town Centre

broomfield hhs

4. What types of clients does your agency serve (please check all that apply)?

Value Count PercentIndividuals with economic challenges 9 81.8%

Older adults 9 81.8%

People with disabilities 8 72.7%

Individuals with mental health issues 6 54.6%

Youth 5 45.5%

Children 5 45.5%

Families 4 36.4%

Homeless individuals 4 36.4%

Other 2 18.2%

StatisticsTotal Responses 11

Open-Text Response Breakdown for "Other" CountLeft Blank 9

Commuters 1

veterans 1

5. Which best describes your agency:

Value Count

Percent

Provides transportation services (possibly as one service of your agency to clients). 0 0.0%

Does not provide transportation, but serves clients who need transportation. 11 100.0%


6. How many unduplicated clients does your agency serve per year?

Response10,000

150

16

250

3,000

3,500

5000

Response96

not sure

36. Do your clients have unmet human service transportation needs? Human service transportation means getting clients access to appointments, services or community support. For purposes of this survey, we want to know the needs of your agency's clients only.

Value Count PercentYes 9 81.8%

No 2 18.2%


37. Why do you think there are unmet transportation needs (please check all that apply)?

Value Count Percent

Days and/or hours of service are inadequate 6 66.7%

Geographic area isn't served 6 66.7%

Transportation for a specific type of trip isn't available (i.e. to visit a friend) 5 55.6%

Lack of information 5 55.6%

Language barrier 3 33.3%

It's too expensive 3 33.3%

Scheduling is too difficult 3 33.3%

Cultural norms or values 1 11.1%

Other (please specify) 1 11.1%

Vehicles aren't appropriate (i.e. not accessible) 0 0.0%


Open-Text Response Breakdown for "Other (please specify)" CountLeft Blank 10

Open-Text Response Breakdown for "Other (please specify)" CountLack of RTD services 1

38. Do you take your clients' transportation costs into account when planning, programming, and budgeting?

Value Count PercentNo 6 66.7%

Yes (please describe) 3 33.3%


Open-Text Response Breakdown for "Yes (please describe)" CountLeft Blank 1

Sometimes provide bus passes 1

Try to find something they can afford; even give bus tokens 1

39. What are your organization’s and / or clients' unmet transportation needs (please check all that apply)?

Value Count Percent

Travel to surrounding communities 7 77.8%

Getting kids to childcare, school or school activities 5 55.6%

Weekend activities 5 55.6%

Attending training or education classes 5 55.6%

Shopping 5 55.6%

Going to the doctor / dentist / medical 5 55.6%

Visiting friends and family, shopping and errands 4 44.4%

Getting to/from work (please identify the times when transportation is needed). 4 44.4%

Accessing social service providers 3 33.3%

Recreational activities and events 2 22.2%

Religious / spiritual services 2 22.2%

Other 1 11.1%

Senior meal sites 1 11.1%


Sum 24.0

Avg. 2.7

Max 24.0

Open-Text Response Breakdown for "Getting to/from work (please identify the times when transportation is needed)."

Count

Left Blank 9

24/7 1

Regular hours, before & after regular hours 1


getting to interviews 1

40. Your agency may not specifically track unmet client needs. Please respond to this question with your best estimate of how many one way trips per week your clients are unable to receive transportation for the following purposes:

Medical

Work / School

Personal (errands, groceries,

friends and

family)

Grocery Shoppin

gSenior Center

Others (specify the trip type in

the comment

box)

Responses

Same day trips 75.0%3

50.0%2

0.0%0

50.0%2

25.0%1

0.0%0 4

Evenings 0.0%0

100.0%1

0.0%0

0.0%0

0.0%0

0.0%0 1

Weekends 0.0%0

0.0%0

0.0%0

100.0%1

100.0%1

0.0%0 1

Trips out of their town

66.7%2

33.3%1

0.0%0

0.0%0

0.0%0

0.0%0 3

Trips out of county

66.7%2

33.3%1

0.0%0

0.0%0

0.0%0

0.0%0 3

Subscription trips (ongoing regular trips schedule in

advance, without the need to call before each

trip)

0.0%0

100.0%1

0.0%0

0.0%0

0.0%0

0.0%0 1

Comments

ResponseMajority are looking for transportation to an interview or regular employment.

Ttoo many clients to estimate

HHS does not track unmet needs of our clients. Any client who does not have a vehicle and/or a driver's license has difficulty getting to HHS, Workforce Center, employment, child care, school, grocery shopping. They really have a difficult time on the weekends and after normal bus hours. For instance, we require families to get to a parenting class after 5pm and they cannot get there or get back because the RTD bus does not run that late. I could not even begine to estimate the number of individuals because we serve so many clients and there are so many programs.

We might have 5 families who have transportation challenges getting their children to and from preschool

Most complaints are that hours are not long enough to accommodate them getting back from Dr. or shopping trips

41. What type of transportation do your clients require (please check all that apply)?

Value Count Percent

Regular RTD service 7 77.8%

Curb to curb (the client is dropped off at their destination) 7 77.8%

Services that accommodates wheelchairs and other mobility devices 6 66.7%

RTD service that can go off route on request 6 66.7%

Escort / companion assistance required. 4 44.4%

Door to door (the client is assisted directly to the door at their destination) 4 44.4%

Door through door (the client is assisted into a home or facility) 3 33.3%

Other 0 0.0%



42. Do you provide any form of financial assistance for transportation (please check all that apply)?

Value Count PercentBus passes 5 83.3%

Other 2 33.3%

Vouchers 0 0.0%

Subsidies 0 0.0%

Cash assistance 0 0.0%



Bus tokens for seeking employment 1

Passes to certain clients 1

43. How could current services be improved (please check all that apply):

Value Count Percent

Expanded service outside of town 8 88.9%

Better marketing/more awareness of options 8 88.9%

More service that is accessible for people with disabilities 7 77.8%

Same day service 6 66.7%

Better coordination between service providers 6 66.7%

Affordability of service 6 66.7%

Centralize dispatch/information source (one phone number to call for ride, etc.) 6 66.7%

Expanded hours of operation 6 66.7%

Other 0 0.0%



44. If you could change one thing about human service transportation what would it be, and why?

ResponseAccess to a 2nd Green (Call and Ride) bus, when the bus is being used by the middle schools.

Expanded Easy Rider hours.

Extend the hours of service to all day weekdays and maybe Sat morn service

Better accessibility, more affordable.

Health and Human Services does not provide transportation. We have Logisticare for Medical transportation only.

Expanded routes. Our clients cannot get to where the job are or, if there is a bus that takes them there it does not continue to run throughout their shift.

Human Services does not provide transportation for clients. The clients must rely on RTD, friends and/or family. RTD does not begin to fill the transportation need in Broomfield. In addition, now the ParkNRide is located in an area that is really difficult to get to on foot.

Provide transportation to and from preschool for working families, families with children with special needs, and lower incomes

Have more marketing about services and assistance like a help line for people to call who are having transport issues. Most people do not know what is available and have a hard time accessing services

45. Would you like to receive information on the results of this survey?

Value Count PercentYes 7 63.6%

No 4 36.4%


46. The Local Coordinating Council for Transportation fosters collaboration and coordination among transportation providers and those who need their services, especially elderly, people with disabilities and low income populations. We are looking for additional interested members. Please tell us if you/your organization is:

Value Count PercentA current member 5 45.5%

Interested in being a member - send me info! 1 9.1%

Interested in receiving regular updates 1 9.1%

Not interested at this time. 4 36.4%


47. Please share any final comments or suggestions:

ResponseWe need more bus routes in Broomfield to take people to work.

Thank you for your work coordinating transportation services in our county!

Public transportation needs to be accessible to those who require it. Cost and route availability are extremely important.

Thank you for taking the time to research this issue. Many of the clients at HHS are unable to become self-sufficient because of the lack of transportation services.

ResponseAARP Driver Safety does not provide direct services to the non-drivers. AARP does have programs to advise them of available services.

Documents

Agencies That Do Not Provide Transportation – · Web viewThank you for your work coordinating transportation services in our county! Public transportation needs to be accessible