Do You Know ???

TATA BUSINESS EXCELLENCE MODEL (TBEM) is a quality framework that advocates continual improvement in business processes and results. It is a basis for conducting organizational self assessments and for giving feedback to applicants (Mjunction services ltd.).

Role of TBEM :

To help improve organizational performance practices, capabilities and results.

To facilitate communication and sharing of information on best practices among organization’s of all types.

To serve as a working tool for understanding and managing performance and for guiding organizational planning and opportunities for learning

What is TBEM?Do you Know….

What are the Core values of TBEM Visionary leadership Customer driven Excellence Organizational and personal learning Valuing workforce members and partners Agility Focus on the future Managing for innovation Management by fact Societal Responsibility Focus on results and creating value Systems perspective

Core values

Do you Know….

Core Values lead to Processes

What are the different Process Categories of TBEM?

Organizational Profile Category 1 – Leadership Category 2 – Strategic Planning Category 3 – Customer Focus Category 4 – Measurement, Analysis

and Knowledge management Category 5 – Workforce Focus Category 6 – Operations Focus

Do you Know….

Processes lead to Performance Results

What are the categories of Performance Results?

Performance Result Categories are :-

Customer Focus Results Product and Process Results Leadership and Governance Results Financial and Market Results Workforce Focused Results

What is the TBEM Burger?Do you Know….

Categories 1 to 6 elaborate on Business processes under different heads. These processes arise from the core values of TBEM

These processes lead to Business Performance Results which are shown in category 7

The TBEM Burger explained

Core values/Concepts

Business Performance Results

Processes

Do you Know….Correlation between Core Values,

Processes and Results

What are the Score Bands of TBEM

0 – 250: Early Development

251 – 350: Early Results

351 – 450: Early Improvements

451 – 550: Good Performance

551 – 650: Emerging Industry Leader

651 – 750: Industry Leader

751 – 875: Benchmark Leader

876 – 1000: World Class Leader

MJ- 486

ExcellentAverage

Beginning

Do you Know….

JRDQV is a coveted Quality Award

given to companies crossing the 650

mark

TBEM evaluates a business based on two dimensions - Processes & Results

A Process refers to the methods used by an organization to create a product or service for a customer. Processes involve people, machines, tools, techniques, materials and improvements in a defined series of steps.

The four factors of processes are :

Processes

Approach

Deploy

Learning

Integration

Results

Results refer to the organizational outputs and outcomes of implementing processes. The four factors used to evaluate results are :

Results

Levels

Trends

Comparisons

Integration

Steps toward mature processes

1. Reacting to problems – operations are characterised by activities rather than processes and are largely responsive to immediate needs or problems

2. Early systematic approaches – Operations are being conducted by processes with repeatability, evaluation and improvement. Strategy and quantitative goals are being defined

3. Aligned approaches – Learnings from one process are shared and there is coordination between organisational units. Processes address key strategies and goals of the organisation.

4. Integrated approaches – Efficiencies across units are sought and achieved through analysis, innovation and sharing of information and knowledge. Processes and measures track progress on key strategic and operational goals

Organization Profile

TBEM

What is Organizational Profile?

The Organizational Profile is a snapshot of the organization, the key influences on its operations, and the Key challenges faced.

Broadly, Organizational Profile talks about two things:

Organizational DescriptionOrganizational Description talks about key organizational characteristics

Organizational SituationOrganizational Situation talks about organization’s strategic situation.

Elements of Organizational Profile

Environment Relationships Strategic ContextCompetitive

Environment

Performance Improvement

Systems

It has two components: Organizational Environment & Organizational Relationships

Organizational Environment

Product Offerings

Vision & Mission

Workforce Profile Assets

Regulatory Requirement

s

Product offerings – Organization’s main products, mechanism to deliver products

Vision & Mission – The distinctive characteristics of Organizational culture . Stated purpose and core competency, safety and Climate change.

Workforce Profile – Employee groups and segments – their educational levels, key elements that engage them in accomplishing vision and mission.

Assets – major facilities, technologies, and equipment.

Regulatory Requirements – Regulatory environment under which organization operates. Applicable occupational health and safety regulations; accreditation, certification or registration requirements.

Organizational Description

Organizational Relationships

Organizational Structure

Customers & Stakeholders

Suppliers & Partners

Organizational Structure – Structure and Governance System, Reporting relationships among governance Bard, Board Committees, Senior Leaders and parent organization

Customers and Stakeholders – The market/geographies in which an organization operates. The key market segments, customer groups and Stakeholder groups; their key current and emerging requirements and expectations.

Suppliers and Partners – Key types of suppliers, partners and collaborators. The role these suppliers, partners and collaborators play in the production and delivery of Key products.

Organizational Description

Competitive Environment – Relative size and growth in industry, key changes which affect this position and key sources of comparative and competitive data

Strategic Context - Organization’s key business, operational, societal responsibility, and human resource Strategic challenges and advantages.

Performance Improvement system – The key elements of your performance improvement system, including your evaluation, organizational learning and innovation processes.

Organizational Situation

MJ Mission

mjunction makes the world a better place everyday, creating robust and sustainable supply chains by bringing in more efficiency and transparency, disintermediating value destroying middlemen and delivering desired outcomes to stakeholders, always.

MJ Vision

mj will be customer-focused, technology-driven and innovative as it charts its progress over the next five years. It will seek to create value for its customers whilst consistently achieving a YoY growth of 25%.

Watch out…for more about

TBEM