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caseSTUDY PresenceLearning: The undisputed leader in anytime, anywhere online speech therapy PresenceLearning offers live, online speech and occupational therapy through a nationwide network of highly qualified, licensed therapists. PresenceLearning’s innovative approach to special education has been instrumental in helping school districts overcome the challenges of our nationwide shortage of qualified speech and occupational therapists. Students love the games-based curricula and the opportunity to use technology in the classroom. Test scores show that Pres- enceLearning’s online approach is even more effective than traditional therapy. PresenceLearning makes it possible for students throughout the country to receive the very best therapy, while pro- viding school districts with an easy and cost effective way to deliver special edu- cation services. DMI Fulfillment provides distribution, ful- fillment and warehousing facilities across the country that allow companies like PresenceLearning the ability to store, pick, pack and ship products to their cus- tomers without mistakes providing much confidence in inventory integrity, man- aging returns and personalized packing slips and labels. Seasoned professional account representatives are assigned to each account to assist in all operational and distribution needs. the CHALLENGE With traditional therapy, speech and occupational therapists travel to various towns and schools to provide services to students. PresenceLearning’s online solution enables licensed therapists to serve students anywhere in the country using a live, online, individual communication platform. The company has experienced rapid growth, more than doubling the number of students served a year ago. The challenge for PresenceLearning is ensuring that clinicians and students receive the equipment for online therapy in a timely manner. In order to meet the growing demand for online therapy, headsets, cameras and microphones must be distributed to new clinicians and schools right away. Aaron Skiles, Vice President of PresenceLearning said, “It is important that our clients have a seamless integration and are able to begin serving students immediately.” PresenceLearning’s previous distributor/fulfillment house was not able to provide adequate warehousing, and shipping would routinely take up to 10 days. They were not able to meet Presence Learning’s growing needs. About a year ago, the team at Presence Learning realized that they needed to find a new logistics solution.

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caseSTUDYPresenceLearning: The undisputed leader in anytime, anywhere online speech therapy

PresenceLearning offers live, online speech and occupational therapy through a nationwide network of highly qualified, licensed therapists. PresenceLearning’s innovative approach to special education has been instrumental in helping school districts overcome the challenges of our nationwide shortage of qualified speech and occupational therapists. Students love the games-based curricula and the opportunity to use technology in the classroom. Test scores show that Pres-enceLearning’s online approach is even more effective than traditional therapy. PresenceLearning makes it possible for students throughout the country to receive the very best therapy, while pro-viding school districts with an easy and cost effective way to deliver special edu-cation services.

DMI Fulfillment provides distribution, ful-fillment and warehousing facilities across the country that allow companies like PresenceLearning the ability to store, pick, pack and ship products to their cus-tomers without mistakes providing much confidence in inventory integrity, man-aging returns and personalized packing slips and labels. Seasoned professional account representatives are assigned to each account to assist in all operational and distribution needs.

the CHALLENGE

With traditional therapy, speech and occupational therapists travel

to various towns and schools to provide services to students.

PresenceLearning’s online solution enables licensed therapists

to serve students anywhere in the country using a live, online,

individual communication platform.

The company has experienced

rapid growth, more than doubling

the number of students served

a year ago. The challenge for

PresenceLearning is ensuring that

clinicians and students receive the

equipment for online therapy in a timely manner. In order to meet

the growing demand for online therapy, headsets, cameras and

microphones must be distributed to new clinicians and schools

right away. Aaron Skiles, Vice President of PresenceLearning said,

“It is important that our clients have a seamless integration and are

able to begin serving students immediately.”

PresenceLearning’s previous distributor/fulfillment house was

not able to provide adequate warehousing, and shipping would

routinely take up to 10 days. They were not able to meet Presence

Learning’s growing needs. About a year ago, the team at Presence

Learning realized that they needed to find a new logistics solution.

Enter DMI Fulfillment and Bob Klunk. Aaron was

quickly educated on how DMI works. “With DMI

Fulfillment, we weren’t a small fish in a big pond.

The product and sensitive timeline footprint of the

business was and is essential to our success as a

company and DMI understood this. Bob Klunk took

the time to figure out our business model and how

to become an extension of our business. DMI is a

true partner to the success of our company.”

How did they do it?

The PresenceLearning team visited the DMI facility

in Fresno and forged the partnership onsite at the

distribution center, brainstorming better service

models for their customers. “It was clear that DMI

Fulfillment was going to be able to help us meet our

commitment to properly serve our clients,” said Mr.

Skiles.

Growing quickly –

finding partners that grow with them.

“Things in this business are constantly changing. In

the beginning, the vision was there but we were still

a small company.” Skiles said it occurred to him while

he was visiting DMI that there was something in the

DNA that was similar to PresenceLearning. “They

were always looking to improve and they were really

honest. They were easy to work with. It was apparent

that DMI puts their clients first” said Aaron Skiles.

“With DMI Fulfillment, we weren’t a

small fish in a big pond. Bob Klunk

took the time to figure out our

business model and how to become an

extension of our business. DMI is a true

partner to the success of our company.”

- Aaron Skiles, President, PresenceLearning

the SOLUTION

PresenceLearning has significantly improved ship

and delivery times from a 10-day turnaround to a

2-day turnaround. This has led to a 33% increase in

productivity for the company. The busiest time of the

year for PresenceLearning is late summer through

the beginning of the

school year. The second

busiest time is January and

February, the beginning

of second semester.

Shipments during even

busiest times now get to 99% of the territory within

a 2-day timeframe. Based on PresenceLearning’s

distribution of clients, (24 states across the country) it

made sense to use DMI’s St. Louis and Fresno facilities

to provide the coverage and service needed.

PresenceLearning prides itself on being a partner

that their customers trust; and they expect that same

level of service from their vendors. Their previous

logistics provider would

go weeks before returning

phone calls and emails.

Now they have a phone

number and a live person –

Heather Benjamin – to work

with. “Some weeks we have 1-2 orders, and some

weeks we have hundreds. The beauty of it is that the

process and experience remains the same. Heather

is truly an extension of our team,” said Aaron Skiles.

the RESULT

“Some weeks we have 1-2 orders,

and some weeks we have hundreds.

The beauty of it is that the process

and experience remains the same. ”

L to R: Marcus Cordero - Operations Coordinator, Aaron Skiles - President