DKT and DST - Telstar Plus Inc

DKT and DSTUser Guide

.

The flexible way to communicate

(Version 9.xx)Discontinued

(Replaced by FlexSet 120/280 User Guide)

The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting TADIRAN TELECOM BUSINESS SYSTEMS LTD.’s (here in referred to as the “Manufacturer”) rights in the aforesaid information. Neither this document nor the information contained herein may be published, reproduced or disclosed to third parties, in whole or in part, without the express, prior, written permission of the Manufacturer. In addition, any use of this document or the information contained herein for any purposes other than those for which it was disclosed is strictly forbidden. The Manufacturer reserves the right, without prior notice or liability, to make changes in equipment design or specifications. Information supplied by the Manufacturer is believed to be accurate and reliable. However, no responsibility is assumed by the Manufacturer for the use thereof nor for the rights of third parties which may be effected in any way by the use thereof. Any representation(s) in this document concerning performance of the Manufacturer's product(s) are for informational purposes only and are not warranties of future performance, either express or implied. The Manufacturer's standard limited warranty, stated in its sales contract or order confirmation form, is the only warranty offered by the Manufacturer in relation thereto. This document may contain flaws, omissions or typesetting errors; no warranty is granted nor liability assumed in relation thereto unless specifically undertaken in the Manufacturer's sales contract or order confirmation. Information contained herein is periodically updated and changes will be incorporated into subsequent editions. If you have encountered an error, please notify the Manufacturer. All specifications are subject to change without prior notice.

Copyright by TADIRAN TELECOM BUSINESS SYSTEMS LTD., 1993-2004. All rights reserved worldwide

All rights reserved worldwide.

The Coral is Protected by U.S. Patents 6,594,255; 6,598,098; 6,608,895; 6,615,404 All trademarks contained herein are the property of their respective holders.

Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . iFeature Codes . . . . . . . . . . . . . . . . . . . . . iiSymbols Used in this Guide . . . . . . . . . . . . . ivProduct Featurs and model designations:

DKT 23XY . . . . . . . . . . . . . . . . . . . . . . aDKT 2320Z . . . . . . . . . . . . . . . . . . . . . . bDKT 21XY . . . . . . . . . . . . . . . . . . . . . . cDKT 11X0 . . . . . . . . . . . . . . . . . . . . . . dDST . . . . . . . . . . . . . . . . . . . . . . . . . . e

Account Code (as required) . . . . . . . . . . . . . 1Account Code (Forced) . . . . . . . . . . . . . . . . 2ACD & UCD Groups: . . . . . . . . . . . . . . . . . 3

Calls Waiting Display (for ACD) . . . . . . . . . . 3Load ID (for ACD Group) . . . . . . . . . . . . . . 4Log-In/Out (for Single ACD Group) . . . . . . . . 5Primary Log-In (for ACD Groups) . . . . . . . . . 6Release/Resume From All Groups . . . . . . . . . 7Release/Resume From A Single UCD Group . . . 8Wrap-Up Code (for ACD Group) . . . . . . . . . . 9Wrap-Up Time On/Off . . . . . . . . . . . . . . . 10

Audio Level and Speakerphone Adjustment . . . 11Auto Answer On/Off . . . . . . . . . . . . . . . . . 12Auto Redial . . . . . . . . . . . . . . . . . . . . . . 13Boss Group: . . . . . . . . . . . . . . . . . . . . . 16

Programming Exclusive Hold . . . . . . . . . . . 17Programming Privacy . . . . . . . . . . . . . . . 18Call Forward . . . . . . . . . . . . . . . . . . . . 19Using . . . . . . . . . . . . . . . . . . . . . . . . 21

Break-In . . . . . . . . . . . . . . . . . . . . . . . . 24

Broker/Consultation/Three-Way Conference Call . 25Call Forward . . . . . . . . . . . . . . . . . . . . . . 28Caller ID Control . . . . . . . . . . . . . . . . . . . 31Camp-On: . . . . . . . . . . . . . . . . . . . . . . . 32

Call Back (Station, Outside Line) . . . . . . . . . 32Off-Hook, (Station) . . . . . . . . . . . . . . . . . 34

Class Of Service Switchover . . . . . . . . . . . . 35Conference, Multiparty . . . . . . . . . . . . . . . . 36Divert Call . . . . . . . . . . . . . . . . . . . . . . . 39Do Not Disturb (DND) . . . . . . . . . . . . . . . . 40Do Not Disturb, Override . . . . . . . . . . . . . . . 42Elapsed Time Display . . . . . . . . . . . . . . . . 43Executive Privilege . . . . . . . . . . . . . . . . . . 44Flash (Calibrated Opening) On Trunk . . . . . . . . 45Follow Me . . . . . . . . . . . . . . . . . . . . . . . 46Forced Release . . . . . . . . . . . . . . . . . . . . 47Group Calls . . . . . . . . . . . . . . . . . . . . . . 48Help: . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Requesting . . . . . . . . . . . . . . . . . . . . . . 50Answering . . . . . . . . . . . . . . . . . . . . . . 51

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 52Hot Line: . . . . . . . . . . . . . . . . . . . . . . . . 54

Delayed . . . . . . . . . . . . . . . . . . . . . . . 54Immediate . . . . . . . . . . . . . . . . . . . . . . 55

Idle Display - On/Off . . . . . . . . . . . . . . . . . 56Last Number Redial . . . . . . . . . . . . . . . . . 57Making Calls: External and Internal . . . . . . . . 58Malicious Call Trace on/off . . . . . . . . . . . . . . 62Malicious Call Trace Record Print . . . . . . . . . . 63

Table of Contents DKT & DST

Table of Contents (cont.)

Message: . . . . . . . . . . . . . . . . . . . . . . . 64Answering . . . . . . . . . . . . . . . . . . . . . . 64Leaving . . . . . . . . . . . . . . . . . . . . . . . 66Cancellation . . . . . . . . . . . . . . . . . . . . 67

Multilingual Display . . . . . . . . . . . . . . . . . 68Music On/Off . . . . . . . . . . . . . . . . . . . . 69Music Sources . . . . . . . . . . . . . . . . . . . . 70Mute . . . . . . . . . . . . . . . . . . . . . . . . . . 71Name/Dial Number Display . . . . . . . . . . . . . 72Night Answer (Central Bell/UNA Pickup) . . . . . 73OCC (other common carrier) . . . . . . . . . . . . 74Page-Q . . . . . . . . . . . . . . . . . . . . . . . . 75Paging, Receiving: . . . . . . . . . . . . . . . . . . 76

Auto-Answer . . . . . . . . . . . . . . . . . . . . 76Turning On/Off . . . . . . . . . . . . . . . . . . . 77Using . . . . . . . . . . . . . . . . . . . . . . . . 78

Paging, Announcing: . . . . . . . . . . . . . . . . 79Public Address . . . . . . . . . . . . . . . . . . . 79Voice (To Single Key Set) . . . . . . . . . . . . . 80Zone (To Key Set Group) . . . . . . . . . . . . . 81

Park . . . . . . . . . . . . . . . . . . . . . . . . . . 82Passcode . . . . . . . . . . . . . . . . . . . . . . . 84Phone Dial Lock . . . . . . . . . . . . . . . . . . . 85Pickup: Group, Directed . . . . . . . . . . . . . . . 86Programming: . . . . . . . . . . . . . . . . . . . . 87

Programmable Keys . . . . . . . . . . . . . . . . 87

Possibilities . . . . . . . . . . . . . . . . . . . . . 89Boss Group Line Key . . . . . . . . . . . . . . . . 90Preference . . . . . . . . . . . . . . . . . . . . . . 91

Receiving Calls . . . . . . . . . . . . . . . . . . . . 93Relay (Accessory) . . . . . . . . . . . . . . . . . . 94Reminder . . . . . . . . . . . . . . . . . . . . . . . 95Ring Adjustment . . . . . . . . . . . . . . . . . . . 97Room Status . . . . . . . . . . . . . . . . . . . . . . 98Saved Number/Repeat Number . . . . . . . . . . . 99Security Line . . . . . . . . . . . . . . . . . . . . 100Series Call . . . . . . . . . . . . . . . . . . . . . . 101Silent Monitor . . . . . . . . . . . . . . . . . . . . 102Speakerphone/Headset . . . . . . . . . . . . . . 103Speed Dialing: . . . . . . . . . . . . . . . . . . . . 105

Programming Private Library . . . . . . . . . . 105Using Private and Public Libraries . . . . . . . 108

Split Call . . . . . . . . . . . . . . . . . . . . . . . 109Stop Dial . . . . . . . . . . . . . . . . . . . . . . . 111Transfer (Xfer) . . . . . . . . . . . . . . . . . . . . 112Waiting Calls Display . . . . . . . . . . . . . . . . 115Waiting Call Tone . . . . . . . . . . . . . . . . . . 116Wakeup . . . . . . . . . . . . . . . . . . . . . . . 117Appendix A - Glossary . . . . . . . . . . . . . . . A-1Appendix B - Tones . . . . . . . . . . . . . . . . . B-5Appendix C - Key LED Indications . . . . . . . . C-7Appendix D - ISDN Cause Numbers . . . . . . . D-8

Table of Contents (cont.) DKT & DST

Int roduct i on

Welcome to the Coral Systems and its associated Digital Key Sets based on ISDNstandards. Much thought has gone into making this system flexible and easy to use.

The key sets will become an invaluable part of your work environment, providing you with animportant tool for your daily business and communication activiti es. Although the key sets arevery advanced instruments, their use is very simple and straightforward. By using featuresimportant for you and your company, your key sets wil l provide you with immediatecommunication power.

Many of the features, which have been assigned during initial installation, are provided on anextension (station) basis. Feature allocation may also be redefined to suit changing workingsituations or adapted to your individual requirements by allowing you to program each buttonon your telephone. Should you need to change a button function, this can be done from thetelephone (see page 87). Most of the key set features can be activated by either pressing theprogrammed key or by dialing the feature access code.

This User’s Guide provides a full description of the capabilit ies and operation of the DKT andDST. The manual is organized alphabetically, on a feature-by-feature basis. The Table ofContentsalso doublesasan index to thefeaturesthat theCoral supportsfor thevariouskey sets.Use of this guide is straightforward, with each feature li sted separately. However, certainfeatureshavevarioususer options. In thiscaseall of theoptionsarelistedunder themajor featurename; examples of this are ACD & UCD Groups, Boss Groups and Speed Dialing.

Theappendices, located at therear, givebasic explanationsof special termsand operationsusedthroughout this manual, and are useful to consult for a fuller explanation of telephony terms.

Not every featurecodein thisguidemay havebeen installed in your system, or at your extension.Check with your system manager for a list of the specific features installed.

DKT & DSTi

Lis t o f Featur e CodesThe following feature codes are programmed into your system when your key set is installed. Al l codenumbersmay not be applicable to your particular system and may be different from those listed here, as dictated by yourcompany’s needs. An arrow (→) between two sets of numbers indicates a range of code numbers available foroperating that particular feature, for example5600→5849.Please refer to and use thesecode numbers when you do not have a dedicated featurekey on your key set.

Account Code . . . . . . . . . . . . . . . . . . . . . #1990ACD & UCD Groups:

Calls Waiting Display (for ACD Group) . . . . . . . #1982Load ID (for ACD Group) . . . . . . . . . . . . . . #1973Log-In/Out (for single ACD Group) . . . . . . . . #1974Primary Log-In (for ACD Group) . . . . . . . . . . #1442Release/Resume From All ACD/UCD Groups . . #1975Release/Resume From A Single UCD Group . . . #1991Wrap-Up Code, (ACD Group) . . . . . . . . . . . #1977Wrap-Up Time (On/Off) . . . . . . . . . . . . . . . #1976

Activation Code 4 . . . . . . . . . . . . . . . . . . #11 or #∗1 or ∗1Auto Answer ON/OFF . . . . . . . . . . . . . . . . . #138Auto Redial . . . . . . . . . . . . . . . . . . . . . . #178

Boss Group:Call Forward All Calls . . . . . . . . . . . . . . . . #168Call Forward Busy . . . . . . . . . . . . . . . . . #167Call Forward No Answer . . . . . . . . . . . . . . #169Call Forward Timed . . . . . . . . . . . . . . . . . #1984Line . . . . . . . . . . . . . . . . . . . . . . . . . #126Programming Exclusive Hold . . . . . . . . . . . . #187Programming Privacy . . . . . . . . . . . . . . . . #186 or #6

Break-In . . . . . . . . . . . . . . . . . . . . . . . . Xfer 3, #124Caller ID Control . . . . . . . . . . . . . . . . . . . . #1444

Call Forward:All . . . . . . . . . . . . . . . . . . . . . . . . . . #141 or #8Busy . . . . . . . . . . . . . . . . . . . . . . . . #140No Answer . . . . . . . . . . . . . . . . . . . . . #142Busy/No Answer . . . . . . . . . . . . . . . . . . #147 or #2Timed . . . . . . . . . . . . . . . . . . . . . . . . #1985

Camp-On:Call Back . . . . . . . . . . . . . . . . . . . . . . Xfer 2, #176Off-Hook . . . . . . . . . . . . . . . . . . . . . . Xfer 8

Cancelation Code 8 . . . . . . . . . . . . . . . . . #10 or #∗0 or ∗0Class Of Service (COS) Switchover . . . . . . . . . . #149Conference . . . . . . . . . . . . . . . . . . . . . . 7098→7099

Conference Lock . . . . . . . . . . . . . . . . . . #1441Conference Release . . . . . . . . . . . . . . . . #1983

Divert Call . . . . . . . . . . . . . . . . . . . . . . . #1445Do Not Disturb (DND) . . . . . . . . . . . . . . . . . #145Do Not Disturb, Override . . . . . . . . . . . . . . . Xfer 3, #124

Elapse Time Display . . . . . . . . . . . . . . . . . . #129Executive Privilege . . . . . . . . . . . . . . . . . . #170Flash (Calibrated Opening) On Trunk . . . . . . . . . #150Follow Me . . . . . . . . . . . . . . . . . . . . . . . #189Forced Release . . . . . . . . . . . . . . . . . . . . #123Group Call . . . . . . . . . . . . . . . . . . . . . . . 5600→5849

Feature Code No. Feature Code No

List of Feature Codes DKT & DSTii

Lis t o f Featur e Code s (cont.)

Help Requesting . . . . . . . . . . . . . . . . . . . #1443Hold . . . . . . . . . . . . . . . . . . . . . . . . . . #171 or #4

Idle Display On/Off . . . . . . . . . . . . . . . . . . #137

Last Number Redial . . . . . . . . . . . . . . . . . . ∗ or #143LED On/Off . . . . . . . . . . . . . . . . . . . . . . #1301Loop . . . . . . . . . . . . . . . . . . . . . . . . . . #121Loop Originating Only . . . . . . . . . . . . . . . . . #125

Malicious Call Trace on/off . . . . . . . . . . . . . . #1740Malicious Call Print . . . . . . . . . . . . . . . . . . #1741Message, Answering . . . . . . . . . . . . . . . . . #175 or #5Message, Leaving . . . . . . . . . . . . . . . . . . . Xfer 5, #175 or #5Message, Cancellation . . . . . . . . . . . . . . . . #1440Multilingual Display . . . . . . . . . . . . . . . . . . #1328Music On/Off . . . . . . . . . . . . . . . . . . . . . #135Music Sources . . . . . . . . . . . . . . . . . . . . #1329Mute Microphone . . . . . . . . . . . . . . . . . . . #1320

Name/Dial Number Display . . . . . . . . . . . . . . #128Night Answer (Bell/UNA Pickup) . . . . . . . . . . . #192 or 78

OCC . . . . . . . . . . . . . . . . . . . . . . . . . . #127

Page-Q . . . . . . . . . . . . . . . . . . . . . . . . 7060→7069Paging, Receiving:

Auto-Answer . . . . . . . . . . . . . . . . . . . . #133Turn On/Off . . . . . . . . . . . . . . . . . . . . . #134

Paging, Announcing:Public Address . . . . . . . . . . . . . . . . . . . 7074→7079Voice (To Single Key Set) . . . . . . . . . . . . . Xfer 6, #191 or #3Zone (To Key Set Group) . . . . . . . . . . . . . . 7300→7309

Park . . . . . . . . . . . . . . . . . . . . . . . . . . #183 or 79 or #7Passcode . . . . . . . . . . . . . . . . . . . . . . . #179Phone Dial Lock . . . . . . . . . . . . . . . . . . . . #148Pickup:

Group . . . . . . . . . . . . . . . . . . . . . . . . #181 or 76Directed . . . . . . . . . . . . . . . . . . . . . . #180 or 77

Programming Key . . . . . . . . . . . . . . . . . . . #139Programming Preference . . . . . . . . . . . . . . . #131Relay (Accessory) . . . . . . . . . . . . . . . . . . . 7086→7091Reminder . . . . . . . . . . . . . . . . . . . . . . . #172Ring Adjustment . . . . . . . . . . . . . . . . . . . . #136Room Status . . . . . . . . . . . . . . . . . . . . . 7026→7041Saved Number/Repeat Number . . . . . . . . . . . #196 or #9Security Line . . . . . . . . . . . . . . . . . . . . . #177Series Call . . . . . . . . . . . . . . . . . . . . . . . #195Silent Monitor . . . . . . . . . . . . . . . . . . . . . Xfer 9, #1981Speakerphone/Headset . . . . . . . . . . . . . . . . #120, #1323Speed Dialing:

Programming Private Library . . . . . . . . . . . #193Split Call . . . . . . . . . . . . . . . . . . . . . . . . #1321, #1322Stop Dial . . . . . . . . . . . . . . . . . . . . . . . #1300Transfer (Xfer) . . . . . . . . . . . . . . . . . . . . . #122Waiting Call Display . . . . . . . . . . . . . . . . . . #1325Wakeup . . . . . . . . . . . . . . . . . . . . . . . . #173

Feature Code No. Feature Code No

List of Feature Codes DKT & DSTiii

Telephone Keys: The key includes a name and an indication LED.

XFER (Transfer ) key : When Auto Transfer is defined at the station, pressing Xfer isnot required while on an established call . The thickly outlined XFER key indicatesfeatures where this is relevant.

Message Display: Theoptional messageLCD display providesinformation about thestatus of the DKT set. The display represents 48 or 80 characters in two rows of 24 or40 characters each depending on the type of key set in use.

Volume Controls: The Volume control keys are used to adjust volume and to scrollamong itemswithincertain featureswhilethesefeaturesaredisplayed, suchasReminderand Private Library.

Activat ion and Cancellation Codes: Used activateor cancel certain features. Thedefault codes are #11 and #10. However the codes for your system may be different,which your system administrator will inform you. These can be entered by dialing orprogramming a key with the codes, or adding the codes to the program of a feature key.

ON/OFF When shown in the column labeled Key LED, indicates whether or not the key LED isilluminated.

XXXX/YYYY/ZZZZ The lettersXXXX, YYYY and ZZZZ when shown in theDKT display represent numbersornamesof station or extension or trunk numbers, or special numbersaccording to usage.

c Note: In this guide, these letters are shown when required as part of the DKT display.Special usage of these letters will be indicated in the text.

XFER

M E S S A G E D I S P L A Y

CODE

▼ ▲

✔ ✘

S y m b o l s U s e d I n T h i s G u i d e

DKT & DSTiv

volume up/down,adjusts speakerphone, handsetand background music levels;ringer level, ringer pitch,ringer cadence;scrolls display lists

handset

built-in speaker,voice announcer,electronic ringer

dial pad 4 f ixed keys(system programmable,identical function to allDKTs and DSTs in thesystem)

messagewaitinglamp

24 user programmablekeys with LEDindicators

microphone

optionaldisplay80 characters

6

5

87

64

321

* 0 #

DKT 23XY

P r o d u c t F e a t u r e s a n d m o d e l d e s i g n a t i o n s

X Display Option

0 None

2 2 rows x 40chrtrs.

Y PEX/APA/VDMOption

0 None

1 PEX

2 APA

3 VDM

DKT 23XY

DKT & DSTa

1 2 3

654

7 8

0

9

* #

messagewaitinglamp

display80 characters

microphone

volume up/down,adjusts headset and backgroundmusic levels; ringer level, ringerpitch, ringer cadence;scrolls display lists

4 fixed keys(system programmable,identical function to allDKTs and DSTs in thesystem)

24 userprogrammablekeys with LEDindicators

dial pad

headset

on-hookswitch

DKT-2320Z (Zip Tone)

earpiece,electronicringer

SPKR - on/off key

built-in speaker,voice announcer

DKT & DSTb

DKT 21XY

6

5

87

64

321

* 0 #

volume up/down,adjusts speakerphone, handset,and background music levels;ringer level, ringer pitch,ringer cadence;scrolls display lists


handset

messagewaitinglamp



microphone

4 fixed keys(system programmable,identical functionto all DKTs and DSTsin the system)

dial pad

X Display Option

0 None


Y PEX/APA/VDMOption

0 None

1 PEX

2 APA

3 VDM

DKT 21XY

DKT & DSTc

microphone

4 fixed keys(system programmable,identical function to allDKTs and DSTsin the system)

handset



messagewait inglamp

volume up/down,adjusts speakerphone, handset,and background music levels;ringer level, ringer pitch,ringer cadence;scrolls display lists


dial pad

6

5

87

64

321

* 0 #

DKT 11X0

X Display Option

0 None


DKT 11X0

cNOTE: In DKT model 1110, even though the system is defined with up to eightdigits in the numbering plan, only the last five digits will be shown.

DKT & DSTd

6

5

87

64

321

* 0 #

8 userprogrammablekeys with LEDindicators

4 f ixed keys(system programmable,identical function to allDKTs and DSTs in thesystem)

microphone notused in this model

dial pad

built-in speakervoice announcer,electronic ringer

handset

volume up/down,adjusts speaker, handset,and background musiclevels;r inger level;r inger cadence

message wait inglam p

DST

DKT & DSTe

Account Code (as required) #1990

When your company is equipped with a Call Accounting System, call statisticsare printed through the Station Message Detailed Records (SMDR) report. TheCall Accounting System is defined system-wide and among the various typesof statistics that the report gives is cost monitoring or pulse metering, which canbe assigned to a particular client account number. The printout includes the dateand time that the conversation took place. When activated, the Account Codeis useful in facilitating billing by individuals regardless of Client Account.

To activate Account Code from idle:

• Press ACCTCODE

or dial feature code #1990

• Dial the account number• Press outside line key or dial access code for outside line• Dial external number

cNOTE: Last Number Redial code, Saved Number code or Speed Numbercan also be used instead of an outside line where applicable.

To activate during an incoming or outgoing call:

• Press ACCTCODE

or press XFER and dial feature code #1990

• Dial the account number• Hear confirmation tone• Continue the call or hang-up

cNOTE: Depending upon your system definition, up to 16 digits areavailable for account numbers. Only one account number entryis allowed for a single call. Any additional number wil l show themessage “ ALREADY SET” . Should you dial a wrong accountnumber (when VFAC is installed in your system), the errormessage “ PASSCODE FAIL” wil l appear.

E N T E R T K / T K G / L I B ON

C O N F I R M E D ON

E N T E R A C C O U N T #A C C O U N T N U M B E R

ON

E N T E R A C C O U N T #A C C O U N T N U M B E R

ON

E N T E R A C C O U N T #n n n n

ON

R E C O N N E C T ( t r u n k # ) OFF

E N T E R A C C O U N T #n n n n

ON

n = account number(not displayed when VFAC is used)

Display Message Key LED

Account Code (as required) DKT & DST1

Account Code (Forced)

The following steps are taken when dialing from idle if the Forced AccountCode feature is used.

To make an external call:

• Dial external line access code or press outside line key or press speedkey

• Dial account number

• Dial external number

To redial the last number:

• Dial #143 or press ∗ or press LASTNUM


To redial a saved number:

• Press SAVED or dial Saved Number feature code #196


To dial a public or private speed call number:

• Dial speed call library number or press speed key


Account Code (Forced) DKT & DST2

ACD & UCD Groups: Calls Waiting Display (for ACD) #1982

This feature provides you with the ability to view the number of callswaiting for any ACD group.

To view the number of waiting calls for any group:

While in idle

• Press CALLSWAIT

or dial access code #1982

• Dial any ACD group number

• Hear confirmation tone

cNOTE: To program a CALLS WAIT key, use feature code #1982.

To view the number of waiting calls for a specific group:

The Key LED flashes when calls are waiting.Use of the feature is allowed in any state including while in conversation.

• Press CALLS WACD #

cNOTE: To program a CALLS WAIT ACD # key, use feature code #1982,followed by the specific ACD group number.

E N T E R A C D #A C D W A I T I N G C A L L

ON

C A L L S W A I T . n nA C D ( a c d # )

OFF

nn = number of waiting calls

C A L L S W A I T . n nA C D ( a c d # )

ON

OFF

FLASHING


ACD & UCD Groups: DKT & DSTCalls Waiting Display (for ACD) 3

ACD & UCD Groups: Load ID (for ACD Group) #1973

T his feature enables the system to identify an ACD group agent whenjoining the system for the first time during a session. Once your ID numberis registered in the system, you can join as many ACD groups as required.As long as you are logged-in to at least one ACD group, your ID numberwill remain in the system. However, once you have logged out of the lastgroup, your ID number will be erased from the system. Entering an ACDgroup will require going through the Load ID procedure again.

To load your ID number:

• Press LOADID

or dial #1973

• Dial your ID number (4 digits)


cNOTE: Only one ID number is allowed per station, any additional attemptto Load ID will be refused and you will hear a reorder tone. Thedisplay will show:

x = ID number

E N T E R I DL O A D I D

OFF

E N T E R I D x x x xL O A D I D

OFF


A L R E A D Y S E T


ACD & UCD Groups: DKT & DSTLoad ID (for ACD Group) 4

ACD & UCD Groups: Log-In/Out (for Single ACD Group) #1974

This feature is used when an ACD group member joins or leaves an ACDgroup. A user can simultaneously be a member of numerous ACD groups.

To log-in to a single group:

• Press LOGIN/OUT

or dial #1974

• Dial your ACD group number

• Dial activation code 4


cNOTE: When ID is required and Log-In is attempted, the display will show:

To log-out from a single group:

• Press LOGIN/OUT

or dial #1974


• Dial cancellation code 8


cNOTES:1) When you log-out from all the ACD groups the LOG-IN/OUTLED will be extinguished and your ID number will be erasedfrom the system. The display will show:

2) When required to either log-in or log-out from additionalgroups, the above procedures are repeated as many times asneeded.

3) The LOG IN/OUT key can be programmed with #1974 plus anACD group number to use the key as an on/off switch.

4) If you log-out from your primary group using this featurecode, you also log-out as primary, so the group is no longermarked as primary (see page 6).

L O G G E D O U T OFF

D E A S S I G N ( a c d # )L O G I N I D : x x x x

ON

E N T E R A C D #L O G I N

ON

N O I DL O G I N

A S S I G N ( a c d # )L O G I N I D : x x x x

ON

D E A S S I G N ( a c d # )L O G I N I D : x x x x

OFF


OFF

X = ID number (displayed only when required)


ACD & UCD Groups: DKT & DSTLog-In/Out (for Single ACD Group) 5

ACD & UCD Groups: Primary Log-In (for ACD Groups) #1442

This feature allows defining one of your ACD groups as having priority overother groups of which you are a member. Once you have logged in to yourprimary group, waiting calls will always be routed to you from this group first.Only when no more calls are waiting on the primary group queue, you willreceive calls from your other groups.

cNOTE: If no group is defined as primary or if log out is defined for theprimary group, then the first group you logged into (previouspage) is defined as primary by system.

To Log-In to the Primary Group:

• Press PRIMARYLOG-In

or dial #1442




cNOTES:1) In some groups in order to Log-In, you must first havedefined an ID number (see page 4).

2) Only one group can be marked as primary, when you log inagain on a different group as primary, the previous primarylog-in will be overridden.

3)The PRIMARY LOG-in key can be programmed with #1442plus an ACD group number to use the key as an on/off switch.

4) On logging in to mark a group as primary, you are also loggedin as a member of the group (see page 5).

To Log-Out from the Primary Group:

• The procedure is the same as logging out from a single group (seeprevious page), except that the primary ACD group number is entered.

cNOTE: After logging out so the group is no longer marked as primary,you remain logged in as a member of the group (see page 5).

A S S I G N ( a c d # )L O G I N I D : x x x x

ON

P R I M A R Y (a c d #)L O G I N I D : x x x x

OFF


OFF

x = ID number (displayed only when required)


ACD & UCD Groups: DKT & DSTPrimary Log-In (for ACD Groups) 6

ACD & UCD Groups: Release/Resume From All Groups #1975

You can temporarily self release from all of the ACD/UCD groups of whichyou are a member. This feature also allows you to resume connections withthe ACD/UCD groups from which you have been released.

To release from all ACD/UCD groups:

• Press RLS ALL key

or• Dial feature code #1975



To resume connection with all ACD/UCD groups (from idle):

• Press the lit RLS ALL key

or• Dial feature code #1975



cNOTE: Any attempt to resume, while not in idle, will be refused, and thefollowing message will appear:

R E S U M E D A L L OFF

R E L E A S E D A L L ON

R E L E A S E D A L L ON

R E S U M E D A L L OFF

E R R O RF R O M I D L E O N L Y

ON


ACD & UCD Groups: DKT & DSTRelease/Resume From All Groups 7

ACD & UCD Groups: Release/Resume From A Single UCD Group #1991

When your station is a member of a UCD group, you may temporarily exitthe group and then rejoin when required.

To leave a single UCD group:

• Press RLSHUNT

or dial #1991

• Dial your UCD group number



To return to a single UCD group:

• Press the lit RLSHUNT

or dial #1991

• Dial your UCD group number



cNOTE: The RLSHUNT

key can be programmed with #1991 plus the relevant

UCD group number to use the key as an on/off switch.

E N T E R H U N T G R . #R E L E A S E H U N T

R E S U M E D OFF

R E S U M E D OFF

R E L E A S E D ON

R E L E A S E D ON

E N T E R H U N T G R . #R E L E A S E H U N T


ACD & UCD Groups: DKT & DSTRelease/Resume From A Single UCD Group 8

ACD & UCD Groups: Wrap-Up Code (for ACD Group) #1977

After an ACD incoming call has been completed, information about the callcan be sent to the PC-ACD. This information might include whether or notthe customer is satisfied, or the origin of an incoming call. The types ofinformation that can be sent to the PC-ACD and the relevant codes aredefined system-wide. (See your ACD supervisor for a list of codes).

To activate the Wrap-Up Code:

• Press WR-UPCODE

or dial #1977

• Dial the required code (4 digits)

• Hear confirmation toneC O N F I R M E D OFF

E N T E R C O D EW R A P - U P C O D E

ON

WRAP-UP CODE MEANING

List of Wrap-Up Codes


ACD & UCD Groups: DKT & DSTWrap-Up Code (for ACD Group) 9

ACD & UCD Groups: Wrap-Up Time On/Off #1976

The Wrap-Up Time feature provides an idle ACD/UCD group member witha time-out period between consecutive group calls. The time-out period isdetermined for each group on a system-wide basis. This feature allows anagent to utilize the Wrap-Up code without interfering with outside calls.

When in Wrap-Up state, the display will show:

To activate Wrap-Up Time:

• Press WR-UPTIME

or

• Dial feature code #1976



To cancel Wrap-Up Time:

• Press the lit WR-UPTIME

or

• Dial Wrap-Up Time feature code #1976



W R A P - U P O N ON

W R A P - U P T I M E

W R A P - U P O F F OFF

W R A P - U P O N ON

W R A P - U P O F F OFF


ACD & UCD Groups: DKT & DSTWrap-Up Time On/Off 10

Audio Level and Speakerphone Adjustment

The audio level adjustment is used to control the sound that emanates from thetelephone’s loudspeaker and handset.

To adjust audio level:

• Press ▲ to increase volume

• Press ▼ to decrease volume

The speaker, background music and handset each has its own audio leveland is independently influenced by volume keys as follows:

• Speaker: When conversing through the speaker, voice volume can beadjusted. Volume of call monitoring, paging, etc. can also be adjusted.

• Speakerphone (DKT only): When conversing hands-free, the built insensitive microphone is used to amplify your voice. The system operates insuch a way that the two connecting parties (ie. you and the far side) cannotbe heard simultaneously; the stronger party is heard.

Press ▲ to hear the far side better, press ▼ to be

heard more easily (or to break in).

• Background Music : When in idle, and background music is turned on(see page 69), music volume can be adjusted.

• Handset: When conversing through the handset or headset, receivervolume can be adjusted.

S P K R V O L . x x x x

x = 0-15 speaker and music volume level(MIN = 0 to MAX = 15) 24dB range

y = 0-7 handset volume level(MIN = 0 to MAX = 7) 12dB range

M U S I C V O L. x x x x

H A N D S T V O L. y y y y


Audio Level and Speakerphone Adjustment DKT & DST11

Auto Answer On/Off #138

Activates your phone to answer all incoming calls automatically. Incomingcalls to your station automatically connect after a predetermined number ofrings so that you can answer the call totally hands-free. When using theDST, however, you must use the handset or headset when speaking.

To activate Auto Answer:

• Press AUTOANS

or

• Dial Auto Answer code #138

• Dial Activation code 4


To cancel Auto Answer:

• Press the lit AUTOANS

or

• Dial Auto Answer code #138

• Dial Cancellation code 8


A U T O A N S W E R O F F OFF

A U T O A N S W E R O N ON

A U T O A N S W E R O N ON

A U T O A N S W E R O F F OFF

CAUTION:Leaving your work stationwhi le Auto Answer isactivated will cause yourstat ion to answer anincoming cal l . I f anyconversations are going onin the room the caller willinadvertently be listening inon these conversations.

A trunk call trapped in AutoAnswer could lock up thetrunk until released by thesystem.

Q


Auto Answer On/Off DKT & DST12

Auto Redial #178

The system can repeatedly dial outside numbers which are busy. Thesystem will redial until the phone rings or up to a number of attempts definedsystem-wide, before the number is erased from the scanner list.

To activate Auto Redial from idle (before making an outside call):

• Press AUTOREDIAL

or dial #178

• Dial the required outside line access code orpress a programmed outside line feature key

Possible outside line access codes: trunk number, trunk group number, routingaccess, dial service, private/public library number, last number redial code orsaved number code.

• Dial the outside number (see table on page 107)• Press SPKR to release or scroll between numbers by pressing the

volume keys

To activate Auto Redial when you hear busy tone or no answer:


or

• Press XFER and dial Auto Redial code #178

The system will now automatically redial at timed intervals.

• When the called party answers, press the flashing SPKR or lift thehandset to enable conversation.

R E P D I A L # n nt t t t t d d d d d d d d d d

R E P D I A L # 0 1t t t t t

A U T O R E D I A L ON


t = outside line access code or named = outside telephone number


Auto Redial DKT & DST13

Auto Redial (cont.) #178

To activate Redial features for all numbers:



Once activated the following features can be utilized (see the table below).


To Press or Dial Display Message LED Comments

Cancel 8 or #10 AUTO REDIALLIST EMPTY

Off All numbers in the redial listwill be deleted. Confirmationtone will be heard

Freeze HOLD or #∗6 HOLD SET Winking All automatic dialing willcease. Confirmation tone willbe heard.

Restart (release fromfreeze)

SPKR or #∗7 HOLD REMOVED On Number redialing willcommence.



Auto Redial (cont.) #178

To activate Redial features for a single number:



cNOTE: Pressing VOL keys allows scroll ing through the redial l ist.When the required number is found the Auto Redial features(see table below) can be directly activated. Pressing SPKRreturns operation to normal key set functions.


To Press or Dial Display Message* LED Comments

Select a saved redialnumber

▼ ▲ VOL — REP DIAL # nnttttt dddddddddd

ON Once a saved redial number is selectedthen various other features can be utilized.

Immediately dial 4 or #11 CONFIRMED ON As soon as is entered the number willbe confirmed and redialing will commence.

Cancel 8 or #10 ON Deletes the selected number.

Freeze HOLD or #∗6 REP DIAL # nn hHOLD SET

WINKING Ceases dialing the selected number.

Restart (release fromfreeze)

#∗7 REP DIAL # nnHOLD REMOVED

ON Continues dialing the selected number.

Assign Priority(double redial cycle)

#∗8 REP DIAL # nn PPRIORITY SET

ON Increases the redialing rate for a selectednumber.

Cancel Priority #∗9 REP DIAL # nnPRIORITY REMOVED

ON Returns selected number to standard redialcycle.

Conclude Redialfeatures

SPKR Once the SPKR key is pressed or hung up,normal key set operation will return.

4



Boss Group:

A Boss Group is a number of stations operating together in which theindividual stations may or may not simultaneously ring, as defined by thesystem per Boss Group. The appropriate line key will flash at all stationswhen a call arrives and can then be answered by any group member. Whenset to ring at a specific station, the call can be either transferred to any groupmember or picked up by any group member when not in exclusive hold.Any group member can join a conversation by merely pressing theappropriate illuminated line key. However, only one additional member canjoin, but only when the original group member is not in privacy mode.

In order to program a line key, see Programming, page 90.

The maximum number of lines available for your group is defined on a pergroup basis.

Boss Group: DKT & DST16

Boss Group: Programming Exclusive Hold #187

As a Boss Group member, you can put your telephone into Exclusive Holdmode. This ensures that a call placed on hold can be retrieved only at thetelephone where Exclusive Hold was originally placed. If Exclusive Holdis cancelled, the call put on hold can be retrieved by any other member ofyour Boss Group. The feature can be utilized for a specific call or for allcalls.

To activate Exclusive Hold for all calls:

• Press EXCLHOLD

or

• Dial Exclusive Hold feature code #187



To cancel Exclusive Hold for all calls:

• Press the lit EXCLHOLD

or

• Dial Exclusive Hold feature code #187



N O N E X C L . H O L D OFF

E X C L U S I V E H O L D ON

N O N E X C L . H O L D OFF

E X C L U S I V E H O L D ON


Boss Group: DKT & DSTProgramming Exclusive Hold 17

Boss Group: Programming Privacy #186 or #6

As a Boss Group member you can put your telephone into privacy mode.This prevents other key set stations within your Boss Group fromaccidentally joining your conversations.

To activate Privacy for all calls:

• Press PRIVACY

or

• Dial Privacy feature code #186



To cancel Privacy for all calls:

• Press the lit PRIVACY

or

• Dial Privacy feature code #186



N O P R I V A C Y OFF

P R I V A C Y ON

N O P R I V A C Y OFF

P R I V A C Y ON


Boss Group: DKT & DSTProgramming Privacy 18

Boss Group: Call Forward

Calls arriving at your boss group can be forwarded, in various ways, to ringat other destinations.Possible destinations can be an operator, astation/group, public speed call library, DVMS pre-recorded message,UNA/central bell, network numberor group call. See next page forforwarding procedures.

All Calls (#168):Forwards all your group calls to a selected destination. The destination cancall back or return calls to your group, and outgoing calls can still be placedfrom within the group.

Busy (#167):Forwards your incoming group calls to another destination when your Bossgroup lines are all busy.

No Answer (#169):Forwards your incoming group calls to another destination after a predeter-mined number of rings (the number of rings defined system-wide for eachgroup).

Timed (#1984):Forwards all your group calls to a destination that you have defined, for a timeperiod determined by the system. The system defined time can include up totwo separate time periods, for example, between 12:00pm and 12:30pm, andbetween 6:00pm and 6:30pm, your calls can be forwarded to the groupsecretary.

Boss Group: DKT & DSTCall Forward 19

Boss Group: Call Forward (cont.)

To operate Call Forward:

• Press required CALLFWD

key or dial required feature code (see table below)

• Dial your boss group number

• Dial destination number where calls are to be forwarded

• Press SPKR or hang up

To cancel Call Forward:

• Press required CALLFWD

key or dial required feature code (see table below)

• Dial required call forward feature code (see table below)

• Hear dial tone

• Dial your boss group number



cNOTE: Should you hear a reorder tone, Call Forward is denied at yourstation (as defined by Class Of Service). In order to make useof this feature, request the attendant to activate Call Forwardfor your boss group.

Call Forward Type Feature Codes

All #168

Busy #167

No Answer #169

Timed #1984

b = your boss group number or namez = destination

(call forward type)

b b b b b(call forward type)

b b b b b(call forward type)

(call forward type)

Display Message

b b b b b z z z z z(call forward type)

b b b b b z z z z z(call forward type)

Boss Group: DKT & DSTCall Forward 20

Boss Group: Using

Making Calls:

• Press a free LINE-nn key

• Dial required number

cNOTE: The line key LED of all group members wil l change from off tosteady on.

Receiving Calls:

When line flashes and telephone rings or only line flashes

• Press the flashing LINE-nn key or if phone rings, lift handset

• Answer call

cNOTE: The line key LED of all group members wil l then change fromflashing to steady on.

A N S W E R x x x x x ON

x x x x x C A L L b b b b b FLASHING

x = caller number or name, see page 93b = your Boss Group number or name

OFF

ON


Boss Group: DKT & DSTUsing 21

Boss Group: Using (cont.)

To join a group conversation

You can join any group conversation when a line key is on. Except whenthe member’s station is set to privacy, in which case the messagePRIVACYand a reorder tone will be heard, or when another member has already joinedthe conversation, then you will receive the messageILLEGAL and a reordertone will be heard.

• Press the lit LINE-nn key

All of the following features are activated while in conversation:

Privacy during a call: activate/cancel

While on a call you can speak privately without other parties joining in.This is done by using the Privacy key. The Privacy key turns the feature onand off and can be pressed as many times as necessary. Once Privacy isdefined for your station (all calls) the key LED will remain illuminated,even if the key is pressed to temporarily override the Privacy feature.However, when your call is completed the telephone will return to thepermanent status, private or non-private, as previously defined for all calls.

cNOTE: The Exclusive Hold key operates in the same way as Privacy,except that the messages are relevant for Exclusive Hold.

B T O y y y y y x x x x x ON



Boss Group: Using (cont.)

To place a call on Exclusive Hold:

For an explanation of how Exclusive Hold operates see explanation ofPrivacy on page 22, for programming Exclusive Hold see page 17.

cNOTE: If your telephone is not in Exclusive Hold mode for all calls,press EXCL

HOLDbefore you press HOLD

• Press HOLD

cNOTE: The LINE-nn on hold will remain steady on at all other key sets.

To transfer call to a group member (while in conversation):

cNOTE: If your telephone is in Exclusive Hold mode for all calls,press EXCL

HOLDbefore you press HOLD

• Press HOLD

cNOTE: LINE-nn on hold will wink on all key sets.


• Inform the party to whom you wish to transfer on which line the call is onhold

To return or pickup a call on Hold:

• Press the winking LINE-nn

C A L L H O L D x x x x x WINKING

N O N E X C L . H O L D

C A L L H O L D x x x x x WINKING

A N S W E R x x x x x WINKING

ON

E X C L U S I V E H O L D



Break-In Xfer 3, #124

This feature enables an authorized user to break into an establishedtwo-party call.

To break into a busy destination:

• Press BRKIN

or

• Press XFER and dial Break-In code 3

Both conversing parties will hear the Break-In warning tone.

To release Break-In (Break-Out):


cNOTE: To program a BRK-IN key, use access code #124.

B U S Y x x x x x

B T O y y y y y x x x x x

Display Message

Break-In DKT & DST24

Broker/ Consultation / Three-Way Conference Call Xfer

Your telephone can be set up to use only one of the following three partyfunctions, as defined through your Class Of Service. Each action isperformed by first pressing theXFER (transfer) key; however, for stationswhere Auto Transfer is defined, transfer will take place as soon as therequired number is dialed. This will take effect only the first time transfertakes place. Subsequent actions do require pressingXFER as defined inthis manual. See also Transfer to Held Call page 114.

• Broker Call: This feature allows you to put a call on hold and thenconverse privately with a third party, while switching between the two calls.The party not in conversation is automatically put on hold.

• Consultation Call: This feature allows you to consult with a third party.While consulting, the original caller will be put on hold. After consultationis complete the two original parties will be reconnected and the consultedparty is then released.

• Three-Way Conference: This feature allows you to bring a third partyinto an ongoing conversation. All three parties can converse in a three partyconference.

• Combination Consultation/Broker/Three-Way Conference Call:This feature allows you to change a conversation from broker toconsultation to three-way conference by pressing the transfer key while inconversation. The first transfer allows you to converse privately with a thirdparty. The second transfer allows you to speak privately with the originalparty, while the third party is put on hold. The third transfer places you ina three-way conversation with all parties.

Broker/ Consultation / Three-Way Conference Call DKT & DST25

Broker / Consultation / Three-way Call (cont.) Xfer

All the following features are activated while on an established call:

To activate a Broker Call:

• Press XFER

• Dial the third party - wait for answer

• Press XFER to alternate between parties (any number of times)

then either

• Press SPKR or hang up in order to allow conversation between the twoparties

or

• Press FORCERLS

in order to release all parties and press SPKR

To activate a Consultation Call:

• Press XFER

• Dial the number of the person you wish to consult with, then when yourconversation is concluded

• Press XFER to return to original call (the consulted party will bereleased)


Broker /Consultation /Three-Way Call (cont.) Xfer

To activate a Three-Way Call:

• Press XFER

• Dial the number of the person you wish to add on to the call, then whenthe party answers

either

• Press FORCERLS

to release the third party

or

• Press XFER to connect all 3 parties

To activate combination of Broker/Consultation/Three-Way Conference Call:

• Press XFER

• Dial the third party number, wait for answer

• Press XFER third party put on hold, then when you have concludedyour private conversation

• Press XFER to complete a Three-Way Conference call


Call Forward

Calls arriving at your station can be forwarded, in various ways, to ring at otherdestinations.Possible destinations are operator, station/group, public andprivate speed call library, DVMS pre-recorded message, UNA/central bell,group call, network number or network number. (See page 29 for forwardingprocedures.)

All Calls (#141 or #8):Forwards all your calls to a designated destination. The destination can callback or return calls to your telephone, and you can still place outgoing callsfrom your telephone.

Busy (#140):Forwards your incoming calls to another destination when your telephone isbusy.

No Answer (#142):Forwards your incoming calls to another destination when you do not answeryour telephone within a predetermined number of rings (system-wide de-fined).

Busy/No Answer (#147 or #2):Forwards your incoming calls to another destination when your telephone isbusy, or when you do not answer your station within a predetermined numberof rings.

Timed (#1985):Forwards all your calls to a destination that you have defined, for a time perioddetermined by the system. The system defined time can include up to twoseparate time periods, for example, between 12:00pm and 12:30pm andbetween 6:00pm and 6:30pm your calls can be forwarded to the front desk.

F W D B U S YF W D N O A N S

F W D N O A N S

F W D A L L

F W D B U S Y

T I M E D F W D

Display Message

Call Forward DKT & DST28

Call Forward (cont.)

To operate Call Forward:

• Press required Call Forward key, or dial the appropriate Call Forwardfeature code (see table below)

• You can press ▲ to scroll through types(ALL, NO ANS or BUSY) of call forwarding.

• Dial destination number where calls are to be forwarded


To cancel Call Forward:

• Press the lit Call Forward key, or dial the appropriate Call Forwardfeature code (see table below)

• You can press ▲ to scroll through types(ALL, NO ANS or BUSY) of call forwarding



cNOTE: Should you hear a reorder tone, call forward is denied at yourstation (as defined by Class Of Service). In order to make useof this feature, request the attendant to activate Call Forwardat your station.

F W D t y p e OFF

F W D t y p e x x x x x ON

F W D t y p e x x x x x ON

F W D t y p e OFF

Call Forward Type Feature Codes

All #141 or #8

Busy #140

No Answer #142

Busy/No Answer #147 or #2

Timed #1985



Call Forward (cont.)

Operating Call Forward - key programmed with destination:You can program a feature key for “Call Forward” to a specific destination (seeprogramming, page 87). Pressing the defined key automatically activates CallForward to the defined destination; the LED will be lit. When the key is pressed asecond time, Call Forward turns off and the LED extinguishes. To transfer a singleincoming call before you answer use the Divert Call feature, see page 39.

An example of Call Forward All to Susan is shown below. The procedure is similarfor other Call Forward types.

To activate Call Forward All with destination:

• Press programmed FWD ALLSUSAN


To cancel Call Forward All with destination:

• Press the lit FWD ALLSUSAN


cNOTE: This feature can only be activated if you have a programmedkey. To program a destination key with Call Forward, use therelevant access code (see pages 28 and 29), fol lowed by thedestination number.

F W D A L L OFF

F W D A L L S u s a n ON



Caller ID Control #1444

The Caller ID Control feature enables you to allow or restrict the presentationof your telephone number to the called party for outside calls.Your telephone is pre-set in the system to either restrict or display all calls.Operation of this feature will override this setting on a per-call basis, if this ispermitted by the COS of your station .To make a call with Caller ID Restricted:(the called station normally displays your ID)

• Dial #1444 and 4

or

• Press IDCONTROL

then• Make call as required• After call terminates

To make a call with Caller ID Displayed:(the called station normally does not display your ID)

• Dial #1444 and 8

or

• Press the lit IDCONTROL

then• Make call as required• After call terminates

cNOTES:1) When you have Caller ID programmed under a key, the LEDis lit when Caller ID Control is restricted from your station.

2) To program a key with the Caller ID Control feature, usefeature code #1444.


I D. R E S T R I C T E D ON

D I A LI D. R E S T R I C T E D

ON

I D. A L L O W ED OFF

D I A LI D. A L L O W E D

OFF

OFF

ON

Caller ID Control DKT & DST31

Camp-On: Call Back (Station, Outside Line) Xfer 2, #176

When a station is busy or does not answer, or when an outside line is busy,you may request that the system automatically call you back when therequired destination number or line is available. You can camp on to a busytelephone while your station is offhook (see page 34).

To Camp-On to a ringing/busy station or busy outside line:

• Press CAMPON

or

• Press XFER and dial 2

• Hear confirmation tone. Your phone will ring when station or outside lineis available.

To Camp-On to a destination from an idle station:

• Press CAMPON

or dial #176

• Dial destination number• Hear confirmation tone. Your phone will ring after the camped-on port is

available.

When your phone rings (destination station now idle):

• Answer the call (requested station immediately rings)or should you hear distinctive dial tone, (system-wide defined)

• Press CAMPON

or dial 2 to initiate ringing

C A M P I N G O N x x x x x ON

C A M P C A L L (your #)C A M P - O N T O x x x x x

FLASHING

B U S Y x x x x x OFF

I N T E R N A L x x x x x

A N S W E R C A M P


Camp-On: DKT & DSTCall Back (Station, Outside Line) 32

Camp-On: Call Back (Station, Outside Line) ( cont.) Xfer 2, #176

When your phone rings (required trunk now idle):

• Answer the call/hear outside dial toneor should you hear inside distinctive dial tone, (system-wide defined)

• Press CAMPON

or dial 2 to initiate outside call

• Dial required outside number (not required in Routing Access dialing)

To cancel Camp-On before you are called back:

• Press the lit CAMPON


• Scroll with ▲ and stop at the destination you wish to cancel


• Hear confirmation tone if LIST EMPTY is displayed

• Press SPKR

cNOTES:1) If you have camped onto a number of destinations and your keyset is not equipped with a display unit, do not scroll, the oldestnumber camped on will be cancelled. Cancelling camped onnumbers can continue throughout the list, with the next oldestnumber then cancelled each time.

2) If you try to camp again onto an already camped number, you willget an error message “ALREADY SET”.

3) To program a Camp On key, use access code #176.

C A M P I N G O N x x x x x ON

A N S W E R C A M P

O U T S I D E x x x x x

L I S T E M P T Y OFF

C A M P C A L L (your #)C A M P - O N T O x x x x x

FLASHING


Camp-On: DKT & DSTCall Back (Station, Outside Line) 33

Camp-On: Off-Hook (Station) Xfer 8

After dialing a station and finding it busy, you can send a call-waiting tonein order to indicate that you wish to speak to the busy station. When youapply this feature you will hear a ringback tone at your telephone.

To Camp-On a busy station while off-hook:

• Press XFER

• Dial 8

• Hear ringback tone

• Wait for answer

B U S Y x x x x x


D I A L 8

Display Message

Camp-On: DKT & DSTOff-Hook (Station) 34

Class Of Service Switchover #149

Each station has a Primary and Secondary Class Of Service (COS), whichprovides the basis for dialing and feature capabilities for a particular station.You may change from one COS to another. For an additional explanationsee the Glossary provided at the end of this guide.

To select your station’s Secondary COS:

• Press COSSWITCH

or dial COS Switchover feature code #149

• Dial your passcode (4 digits)



To return to your station’s Primary COS:

• Press COSSWITCH

or dial COS Switchover feature code #149




cNOTES:1) In order to perform COS Switchover at your telephone, youmust first have a defined passcode (see page 84).

2) The selection of secondary COS is denied when yourtelephone is in Check-out mode.

2 N D R C O S C H A N G EE N T E R P A S S C O D E

2 N D R C O S C H A N G EE N T E R P A S S C O D E

Y O U R P R I M A R YC O S I S : x x x

Y O U R S E C O N D A R YC O S I S : y y y

Y O U R S E C O N D A R YC O S I S : y y y

Y O U R P R I M A R YC O S I S : x x x

Display Message

Class Of Service Switchover DKT & DST35

Conference, Multiparty 7098-7099

Conference calls allow several users to carry on a multiparty conversation.Up to 6 or 15 participants are permitted depending on the system hardwareassigned to the conference call. You may use any one of the followingtelephone conference features:

• Meet Me Conference• Conference Release• Group Calls (see page 48)• Progressive Add-on• Lock

MEET-METo join a conference: (at the assigned hour)

• Dial assigned conference number 7098-7099 or press CONF #

cNOTE: Warning tone will be heard by all participants.

To leave a conference


ADD-ON (while connected to a station/trunk)To add an additional participant to a progressive conference:

(while connected to station/trunk)

• Press XFER

• Press CONF # or dial assigned conference number 7098-7099

• Press SPKR or hang up in order to leave

cNOTE: Warning tone will be heard by all participants.


A N S W E R (conf #) ON

A N S W E R (conf #) ON

Conference, Multiparty DKT & DST36

Conference, Multiparty View/Release #1983

This feature allows an authorized user, from an idle, to release a conferenceparticipant from an ongoing conference. The feature also allows viewingthe participant list.

To release a single participant from a conference:

• Press CONFRLS

or dial #1983

• Press CONF # or dial assigned conference number 7098-7099

• Dial participant number or press ▲ or ▼ to scroll throughparticipant’s list (see warning notice below)

• To activate Force Release, dial activation code 4 (no confirmationtone will be heard)

• When conference is empty, the display shows:

• Press SPKR to exit

CAUTIONIf you do not enter or display the participant number (trunk or stationnumber), you will remove an unidentified member from theconference. The first to be removed is always the first member whojoined the conference, the second to be removed is the secondmember who joined the conference, and so on. When a member isremoved, a warning tone will be heard by all remaining participants.

x = Participant number or nameto be released

Display Message CONF Key LED

R E L E A S E x x x x xC O N F (conf #)

ON

C O N F. I N S P E C TE N T E R C O N F N U M

ON

C O N F E M P T YE N T E R C O N F N U M

OFF

Q

Conference, Multiparty DKT & DSTView/Release 37

Conference, Multiparty Lock #1441

Conference Lock allows an authorized user to block other users fromjoining an ongoing conference. The CONFERENCE LOCK key acts as anon/off switch, locking and unlocking the conference as required.However,if you are the member who locks the conference and then leaves, you willnot be able to rejoin until unlocked by another member.

To lock your ongoing conference:

• Press CONFLOCK

To unlock your ongoing conference:

• Press CONFLOCK

cNOTE: This feature can only be activated if you have a programmedkey.To program a Conference Lock key, use access code #1441.

Display Message

A N S W E R (conf #)

A N S W E R (conf #)

C N F L O C K (conf #)

C N F U N L O C K (conf #)

Conference, Multiparty DKT & DSTLock 38

Dive rt Call #1445

Enables you to divert an incoming call while actively engaged in anothercall, or while an idle station is ringing, without first answering it. The callyou are engaged in is not interrupted, nor is the incoming call aware of thediversion. Thedestination can beany permissibledial number in thesystem.Typically Divert Call can be used to send an incoming call to a boss group,a secretary, or to voice mail, by making Library the destination of thediversion.

To acti vate whil e you r Set is ringing:

• Press DIVERT CALLto xxxx

• The incoming call is diverted to the programmed destination. The currentcall continues uninterrupted or the station remains idle.

cNOTE: 1) This feature can be utilized only if you have a programmedDIVERT CALL key.

2) To program a DIVERT CALL key, use feature code #1445,followed by the destination number. You may program asmany keys as you want, each with a different destination.

3) Possible destinations are operator, station/group,public speed call library, DVMS pre-recorded message,UNA/central bell or group call.

4) Your station must be defined as multi-apearance to be ableto divert a new call whilst engaged in a previous one.

norma l display OFF


Divert Call DKT & DST39

Do Not Disturb (DND) #145

Enables you to inhibit the telephone from ringing, although you will stillreceive VOICE PAGE calls. However, when DND is activated you are stillable to make outgoing calls. Any call forwarding to your telephone isautomatically cancelled when you activate the DND feature. Only a stationthat has DND Override privilege will be able to call your telephone.

To activate while your Set is ringing:

• Press DND

cNOTE: This feature should be uti l ized only if you have a programmedDND key.

To activate from idle

• Press DND

or

• Dial Do Not Disturb feature code #145



cNOTE: Should you hear a reorder tone, DND is denied at your station(as defined by class of service). In order to make use of thisfeature, request the attendant to activate DND at your station.

D O N O T D I S T U R B ON

x x x x x C A L L (your #) OFF

D O N T D I S T U R B O F F OFF


x = caller number or name


Do Not Disturb (DND) DKT & DST40

Do Not Disturb (DND) (cont.) #145

To cancel from idle:

• Press the lit DND

or

• Dial Do Not Disturb feature code #145



D O N T D I S T U R B O F F OFF



Do Not Disturb (DND) DKT & DST41

Do Not Disturb Override Xfer 3, #124

DND Override can only be utilized by an authorized user.

This feature can be applied to stations that are idle, but have been set to DoNot Disturb or Unattended. After dialing a station and receiving a reordertone, if DONT DIST or UNATTENDED message appears, override can beapplied and your call can be put through to the station.

To override Do Not Disturb status:

• Press BRKIN

or

• Press XFER and dial Break-In code 3

then


• Wait for answer

cNOTE: The Override feature uses the same feature code as Break-In(see page 24).

D O N T D I S T x x x x x


Display Message

Do Not Disturb DKT & DSTOverride 42

Elapsed Time Display #129

This feature enables you to display the elapsed time on an incoming oroutgoing external call. The ELAPS key is an On/Off switch and can bepressed as many times as necessary.

To view the elapsed time during an external call:

• Press ELAPS

To cancel:

• Press ELAPS

cNOTE: This feature can only be activated if you have a programmedELAPS key. To program the ELAPS key, use access code #129.

Display Message

n o r m a l d i s p l a y

n o r m a l d i s p l a y

h h : m m : s s E L A P S E

h h : m m : s s E L A P S E

Elapsed Time Display DKT & DST43

Executive Privilege #170

Executive Privilege allows you to use the features available at yourtelephone on any other phone in the system.

To activate Executive Privilege:

• Lift handset, or press SPKR at any telephone

• Dial Executive Privilege feature code #170 or press EXECPRIV

• Dial your own station number


• Hear distinctive dial tone

• Dial your required number

cNOTE: 1) Some telephones may be denied the Executive Privilegefeature (defined by class of service).

2) In order to use Executive Privilege your telephone must firsthave a defined passcode (see page 84).

3) Executive Privilege remains in effect for a single call only.Once the call is completed the telephone returns to itsoriginal class of service.

E X E C U T I V E (your #)E N T E R P A S S C O D E

E X E C U T I V E

D I A L (your #)

D I A LE X E C U T I V E

Display Message

Executive Privilege DKT & DST44

Flash (Calibrated Opening) On Trunk #150

The Flash feature sends a signal through the system to trunk lines in orderto operate certain types of features that are available on the second system.In certain countries the term Calibrated Opening is used in place of Flash.

Flash can only be activated while connected to an outside line.

To Flash on trunk:

• Press FLASH

or

• Press XFER and dial Flash feature code #150

In cases where this is required, specific instructions will be given.

Use the following lines to write in the Flash key applications defined byyour company’s telephone system:

Flash (Calibrated Opening) On Trunk DKT & DST45

Follow Me #189

You may use the Follow Me feature to forward your calls to another internallocation. Follow Me can be activated only from the new location.

To activate Follow Me:

• Lift handset, or press SPKR at remote location

• Dial Follow Me feature code #189 or press FOLLOWME




To cancel - from the secondary location:

• Lift handset, or press SPKR from any station

• Dial Follow Me feature code #189 or press FOLLOWME




To cancel - from your own station:

• Press the lit FWDALL

or dial Call Forward All feature code #141



F O L L O W M EE N T E R S O U R C E NO.

ON

D I A L x x x x x ON

F W D A L L OFF

F W D A L L y y y y y ON

F O L L O W M E x x x x x OFF

F O L L O W M E OFF

F O L L O W M E x x x x x ON


Follow Me DKT & DST46

Forced Release #123

This feature allows an authorized user to release two ports actively connectedto each other.

To Force Release a port:

• Dial port number

• Listen for busy tone

• Press BRKIN

or press XFER and dial 3

• Listen for conversation, you may press SPKR or hang up in order toallow the continuation of the call

or either

• Press FORCERLS

and hear confirmation tone

or

• Press XFER

• Press SPKR or hang up to release

cNOTE: To program FORCE RLS key, use feature code #123.To program BREAK IN key, see page 24.

F O R C E D R L S x x x x x

B T O y y y y y x x x x x

B U S Y x x x x x

Display Message

Forced Release DKT & DST47

Group Calls 5600-5849

Group calls are preset conference calls allowing up to 6 or 15 members toparticipate in a conference (5 or 14 plus the conference initiator), depending onthe system hardware asssigned to the conference call. They may use a presetconference port dial number or may take the first available one. Each group callhas its own dial number which rings all member stations.

Unanswered stations may continue ringing until the time-out period iscompleted, without disturbing the conference, or may stop ringing after the firststation answers. All participating may hear a warning tone as a member joins(or leaves) the conference. Group members may be blocked from joining oncethe ringing has stopped. These options are set when the group call is defined.

Once the message CONF COMPLETED is flashedon the display, theconferenceis locked to non members. The CONFERENCE LOCK key can override this.Use CONF# to access all standard conference features (see pages 36-38).

Typical uses of this feature are: staff conferences, regularly held conferences,message groups for general information, emergency warnings.

To call a group:

• Press GRPCALL #

or dial the Group Call access code

• Hear short ringback tone, wait for members to join

To join a group:

• Answer if station is ringingor

• Press the lit GRPCALL #

or dial the Group Call access code if ringing has stopped

A N S W E R (conf #)G R P - C A L L (group #)

ON


conf # = Conference Port dial number or namegroup # = Group Call dial number or name

C O N F (conf #)G R P - C A L L (group #)

ON

Group Calls DKT & DST48

Group Calls continued 5600-5849

Use the following form to write in your group numbers and destinations.

Zone/Area/Members Group Call Dial No.(group #)

Conference No.(conf #)

Group Calls DKT & DST49

Help: Requesting #1443

The Help Requesting feature allows you to alert a preselected station, whileyou are in conversation. This is of value, for example, if you happen to findyourself in a situation where you need help. The Help feature is operatedwhile your current call is in progress, without disrupting the call. Once youhave agreed upon a partner for the help procedure, a predetermined actioncan take place between you when Help is activated.

Activating Help (while in conversation):

• Press HELP

• Continue current call, while watching the HELP key LED

cNOTES:1) This feature can be operated only with a programmed key.To program a HELP key, use access code #1443, followed bythe destination number. The destination must be another keyset equipped with a display.

2) Many keys can be programmed, each with a differentdestination.

HELP Key LED Description

ON Destination phone rings

WINKING Destination received the helpsignal (call was answered)

OFFAfter WINKING

wait for help(request seen and answered)

OFFAfter ON

Press HELP key again,( request not answered)

Key LED

Help: DKT & DSTRequesting 50

Help: Answering

The Help answering feature allows you to receive a call for help fromanother station. It is suggested that an agreed upon action take place whenyou receive a request for help from your help partner.

When your phone rings:

• Answer the call and check the station number displayed



• Take help action as agreed

cNOTE: If engaged in a call when help is requested, a muted ring tone andmessage is received. Terminate call or put it on hold and answer,so the requesting station knows you have received the request forhelp.

x = station number or name requesting help

H E L P x x x x x

A N S W E R H E L Ps t. x x x x x

Display Message

Help: DKT & DSTAnswering 51

Hold #171 or #4

A calling party can be placed on HOLD while another call is made. Theheld party can hear one of the following: music, reorder tone, busy tone orno sound at all as defined system-wide.

To place a call on hold:

• Press HOLD

or

• Press XFER and dial access code #171


To place a call on automatic hold (optional when defined at the station):

While engaged on a call, the connected party will be automatically put onhold upon pressing another LOOP/LINE/DSS key, in order to answer orplace another call.

To return to the call on hold:

• Press the winking key at which the call is being held

or

• Press the lit HOLD key (see Note 1, on next page)

or

• Press the lit HOLD key (see Note 2, on next page) or dial #171


HOLD ON

LINE WINKING

C A L L H O L D x x x x x ON



Hold DKT & DST52

Hold (cont.) #171 or #4

To return to the call on multi-hold:

• Press the lit HOLD key (see Note 2) or dial #171

then either

• Dial the required held party number

or

• Press ▲ to scroll through the hold list until the required number isdisplayed


cNOTES:1) This option can only be activated if allowed by system (autoactive) system-wide or the hold key is programmed byaccess code #171 followed by activation code 4

2) This option can be activated by HOLD key if allowed by system(auto active not defined) system-wide and the hold key isprogrammed only by access code #171.

3) If you do not return to the call on hold within a predeterminedamount of time the call will automatically return to you.

4) If your telephone is programmed with Hard Hold the messageCALL ON HOLD will appear after you have placed a call on hold.When Hard Hold is activated on a call your station will beconsidered busy for additional incoming calls. However, outgoingcalls can still be made.

R E C A L L x x x x x FLASHING

A N S W E R x x x x x

C A L L H O L D x x x x x


Hold DKT & DST53

Hot Line: Delayed

Upon lifting your handset you will receive an internal dial tone. However,if you do not dial a number within a system-wide defined time-out yourtelephone will automatically be routed to a pre-defined destination. Thisfeature cannot be defined at your telephone, but is typically defined by theattendant. In addition the attendant can cancel the feature or set up Hot LineDelayed for other destinations.

To activate Hot Line Delayed (when defined at your telephone):

• Lift handset or press SPKR

• Hear dial tone

• Wait for a certain period of time till the hot line destination rings

• Wait for answer

cNOTE: During dial tone, you can dial the other number to override thefeature.

Display Message

H O T S T D E L x x x x x

D I A L

Hot Line: DKT & DSTDelayed 54

Hot Line: Immediate

Immediately upon lifting your handset your telephone may be automaticallyrouted to a pre-defined destination. This feature cannot be defined at yourtelephone, but is typically defined by the attendant. In addition the attendantcan cancel the feature or set up Hot Line Immediate for other destinations.

To activate Hot Line Immediate (when defined at your telephone):

• Lift handset or press SPKR or press any call key

• The hot line destination telephone will ring immediately

• Wait for answer H O T S T . x x x x x

Display Message

Hot Line: DKT & DSTImmediate 55

Idle Display - On/Off #137

When in idle mode, the first line of the display shows the time and date andthe second line, the name and station number where defined system-wide.You can switch the idle display on or off.

To cancel Idle display:

• Press the lit IDLE DIS

or

• Dial Idle Display code #137


• Hear confirmation tone display goes blank

To return Idle display:

• Press IDLE DIS

or

• Dial Idle Display code #137


• Hear confirmation tone display returns

cNOTE: In the European system, the date appears as day month year,for example, 08 Apr97. When defined system-wide, the timeappears as military 24 hour clock, for example, 18:54.

0 6 : 5 4 p m 0 4 / 0 8 / 97

I D L E D I S P. O N ON

I D L E D I S P. O F F OFF

I D L E D I S P. O F F OFF

I D L E D I S P. O N ON


Idle Display - On/Off DKT & DST56

Last Number Redial ∗ or #143

The last number dialed over an outgoing trunk is automatically stored inmemory.

To activate last number redial:

• Press ∗or

• Press LASTNUM

or

• Dial feature code #143

cNOTE: In some cases (as defined by Class of Service) the Last Numberfeature code must be followed by a Forced Account code. WhenForced Account code is required, the distinctive dial tone will be heardafter pressing ∗ or dialing #143.

R E D I A L N O. ( t r u n k # )D I A L d d d d d d d d d d .

d = outside telephone number

Display Message

Last Number Redial DKT & DST57

Making Calls: External and Internal

Dialing can be accomplished in several ways, depending on what is mostconvenient for you. The following dialing methods can be used:

– Immediately, without lifting the handset, begin dialing from the dial pad.– Lift handset, after hearing dial tone begin dialing.– Press SPKR key without lifting the handset, after hearing dial tone begin

dialing.– Press any idle (LED not lit) loop, loop originating only, line, or any

programmed key and after hearing dial tone, begin dialing.

In certain cases special messages, not documented in this guide, will beshown on the display; should these appear ask your system manager for anexplanation. When using the DST, you must use the handset or headset whenspeaking

cNOTE: Many features, for example Camp-On and Break-In, can be usedwhen dialing either external or internal numbers.

For instructions on disconnecting calls seeSpeakerphone/Headset, page 103.

cNOTE: Loop and Loop originating can only be used with a programmedkey.

To Program Use

Loop #121

Loop Originating Only #125

To make internal calls:

• Dial required station number or press programmed DSS key.I N T E R N A L x x x x x

Display Message

Making Calls: External and Internal DKT & DST58

Making Calls: External and Internal

To make external calls:

• Dial outside line access code or press outside line key

• Dial required external number or

• Press speed key (without dialing external number) or

• Dial private or public speed call library number(see Speed Dialing, pages 105 - 108 )

cNOTES:1) In some systems an outside dial tone must be heard beforedialing can begin.

2) In some systems using Automatic Routing Selection, internaldial tone or no tone is heard after dialing the access code.

3) In some cases (as defined by Class Of Service) dialing mustbegin with a Forced Account code before the called numbercan be dialed. When Forced Account code is required, thedistinctive dial tone will be heard after dialing the externalline code.

4) See also Caller ID Control on page 31 .

O U T (trunk #)D I A L d d d d d d d d d d d


Display Message


Making Calls: External and Internal (cont.)

5) In certain systems the cost, or number of meter units, of the callare displayed, after an external call terminates. This appears for ashort while, or until another call is made or received, in the formatdefined for your system.

COST $$$xxxxx.yy

COST $$$zzzzzzzz

COST zzzzzzzz$$$

METER mmmmmm

COST xxxxx.yy$$$

$$$ = currency unitxxxxx = cost 00,000 to 99,999 currency unitsyy = cost 1/100s of currency units (e.g. cents)zzzzzzzzz = cost 00,000,000 to 99,999,999 currency units

mmmmmm = number of meter units

Display Message


Making Calls: External and Internal (cont.)

6) On external calls routed via an ISDN trunk, call messages aredisplayed (i.e. connection status, call fail etc.).

NO B.C.: If the Bearer Capability of the trunk or dial service you areattempting to connect does not match your station’s COS.

NON ISDN ROUTE: If your station’s COS is set toISDN only andcall attempts are made through a trunk group not defined asISDNonly.

QUE GROUP #: In certain systems if no trunk is available the callmay be held in a queue and this displays the number of the queue.

BUSY: The party called is engaged.

NORMAL CLEAR : The called party has hung up (on hook, idle).

CALL REJECTED: The call can not be completed because thecalled party does not allow it.

CAUSE #: ISDN protocols define error messages, with codesindicating the cause of failed connections. The meanings andactions to take are listed inAppendix D - ISDN CAUSE#.

c NOTE:Most messages are for system managers and technicians and willnot be seen during normal operation.

NO B.C.

NON ISDN ROUTE

CO DISC. XXXXXCAUSE #

CO DISC. XXXXXUSER BUSY

QUE GROUP#

CO DISC. XXXXXCALL REJECTED

ON HOOK BY XXXXXNORMAL CLEAR

Display Message


Malicious Call Trace on/off #1740

Details of incoming calls can be recorded using Malicious Call Trace. They areadded to the record when your station rings even if you do not answer. Thenumber of calls stored for your station is defined for your system, the default is3 and the maximum 6 0. When this number is exceeded, details of the next callreceived replace the oldest record.Using a preprogramed key, the feature may be activated while a call is inprogress. Details of the current call and subsequent ones are recorded until youcancel the feature.Should you hear a reorder tone, Malicious Call Trace is denied at your station(as defined by the Class of Service). To use the feature, request the Attendantto activate Malicious Call Trace at your station.

To activate malicious call trace:

• Press MALCALL

or

• Dial feature code #1740 followed by the activation code 4• Hear the confirmation tone

NO TRACE RECORD: indicates there are insufficient system resourcesfor the feature to be available at your station at present.

To cancel malicious call trace:

• Press the lit MALCALL

or

• Dial feature code #1740 followed by the cancelation code 8• Hear the confirmation tone

CALL TRACE ON ON

CALL TRACE OFF OFF

NO TRACE RECORD OFF

CALL TRACE OFF OFF

CALL TRACE ON ON


Malicious Call Trace on/off DKT & DST62

Malicious Call Trace Printout #1741

The malicious call trace print out shows the calls traced for your station.The print-out can be requested at any time from your station or from theAttendant.

To print the malicious call trace record:

• Press MALPRINT

or

• Dial feature code #1741 followed by the activation code 4

• Hear the confirmation tone

CALL TRACE OFF : indicates the Malicious Call Trace feature is notcurrently active, and the reorder tone is heard. See previous page toactivate this feature.

cNOTE: The details recorded are:Originating number (for external calls: ANI if available else trunknumber), your station number and the time of calls.

The listing is not deleted when printed out. It can be reprinted later,including subsequent updates.

CALL TRACE PRINT

CALL TRACE OFF


Malicious Call Trace Printout DKT & DST63

Message: Answering #175 or #5

A message waiting can be indicated in one of the following ways:

– Periodic display and muted ringing– Illuminated message key (when programmed on your telephone)– Built-in message lamp illuminated (enabled or disabled system-wide).

Messages can be left by a caller or by voice mail. Retrieving a message can beperformed in either of two ways, both of which are defined system-wide:Hotline (automatic) or manual. When the handset is lifted the message typecan be identified as follows: Hotline (ringback tone), Manual (regular dialtone).

To automatically receive Hotline Attendant Message:

When you hear periodic muted ringing and see a message flashing on thedisplay:

• Lift handset or press the lit MSG key or press any call key


• Wait for answer

A T T E N D A N T x x x x xM E S S A G E W A I T I N G

ON

I N T E R N A L x x x x x ON

x = the number or name of the stationthat left the message


Message: DKT & DSTAnswering 64

Message: Answering (cont.) #175 or #5

To manually receive your message:

• Press the lit MSG key or dial feature code #175

• Pressing either ▲ or ▼ allows scrolling

through the message list

then either

- to obtain the message left by the attendant or another station:



• Wait for answer

or

- to cancel a call back message left by another station:

• Dial cancellation code 4 (no confirmation tone will be heard)

• Press SPKR

cNOTE: When the key set is not equipped with a display module,the MSG key should be programmed with #175 followed byactivation code 4

call backmessage:

attendantmessage

waiting:

C A L L x x x x x ON

A T T M S G x x x x x ON



Message: DKT & DSTAnswering 65

Message: Leaving Xfer 5, #175 or #5

Messages can be left at either key set stations or SLT stations with a messagewaiting lamp, at station groups, or at network numbers. When you try toleave a message at another station, but receive a reorder tone, the station isprobably not equipped with a message lamp. In this case the display willshowILLEGAL.

To leave a message on a busy call or ringback:

• Press MSG

or

Press XFER and dial 5


You may also leave a call back message by the following method when youknow that the station you are calling is unattended.

To leave a message at a vacant desk or forwarded station (from idle):

• Press MSG or dial #175

• Dial station or network number• Hear confirmation tone

When your phone rings:

• Answer the call and check the station number displayed• Deliver the relevant message

cNOTE: To program a MSG key, use access code #175.

x x x x x M S G . (your #)M E S S A G E A N S W E R


Display Message

M E S S A G E x x x x x

M E S S A G E x x x x x

Message: DKT & DSTLeaving 66

Message: Cancellation #1440

The originator of a message can also cancel the message.

To cancel a message:

• Dial Message Cancellation code #1440

• Dial station or network number


M S G C A N C E L

D I A L x x x x x

C A N C E L E D

Display Message

Message: DKT & DSTCancellation 67

Multilingual Display #1328

You can select the language that will be shown on your key set display. Upto four languages may be chosen, as defined system-wide.

To select the preferred language:

• Press MULTILNGDSPLY


• Pressing ▼ ▲ allows scrolling through the various choices,

then when you see your preferred language



All messages will now be shown in the requested language, until anothersource is selected.

Display Message

L A N G U A G E - E N G L I S H

Multilingual Display DKT & DST68

Music On/Off #135

If your system is equipped with a music source, you may choose to listen tomusic through your telephone speaker, when the set is idle. Lifting thehandset or receiving a call will automatically switch the music off. Musicwill return to your telephone when you hang up or ringing stops.

To turn Music on:

• Press MUSIC

or

• Dial Music feature code #135


Hear confirmation tone

Music volume can be adjusted by pressing ▼ ▲ keys.

To turn Music off:

• Press the lit MUSIC

or

• Dial Music feature code #135



M U S I C O N ON

M U S I C O F F OFF

M U S I C O N ON

M U S I C O F F OFF


Music On/Off DKT & DST69

Music Sources #1329

Up to four sources of background music can be selected from your key set.The various music sources are defined system-wide.

To select a music source:

• Press MUSICSOURCE


• Pressing ▼ ▲ allows scrolling through the various choices,

then when you hear type of music that you like


cNOTES:1) To turn the music source on or off, see previous page.

2) The selected music source will remain until another sourceis selected.

M U S I C N U M n

n = 0, 1, 2, 3 Music Source indication

Display Message

Music Sources DKT & DST70

Mute #1320

During a conversation you may need to temporarily turn off the microphonein your telephone (handset and speakerphone). This will prevent the otherparty from hearing a portion of your conversation. The MUTE key is anon/off switch and can be pressed as many times as necessary.

To turn off the microphone during a call:

• Press MUTE

Party cannot hear your side of conversation

To return to two-way conversation:

• Press the lit MUTE

cNOTE: This feature can only be activated if you have a programmedMUTE key. To program a MUTE key, use access code #1320.

OFF

OFF

ON

ON

Key LED

DKT & DST71

Name/Dial Number Display #128

When required, during a call or feature activation, the dial number can bebriefly displayed instead of the name. This feature can be activated both onincoming and outgoing calls.

To display the dial number:

• Press NAME/NUM

Number will flash on display.

cNOTE: This feature can only be activated if you have a programmedNAME/NUMBER key. To program a NAME/NUMBER key, usefeature code #128.

Name/Dial Number Display DKT & DST72

Night Answer (Central Bell/UNA Pickup) #192 or 78, #180 or 77

Calls may be answered after the attendant leaves or when a central bell is ringing.Normally this feature is activated for incoming calls during the night answeringperiod. There are two ways to do this: Group Pickup and Directed Pickup.

Group Pickup: Allows you to pick up any central bell that rings withinyour pickup group, by dialing the Night Answer group pickup feature code.

To answer incoming calls within your pickup group:

• Press NIGHTANS

or dial Night Answer code #192

• Answer call

Directed Pickup: Allows you to pick up any ringing central bell in thesystem, by dialing the directed pickup feature code and the required bellnumber.

To answer a UNA call ringing within the system:

• Press DIRECTPICKUP

or dial Directed Call Pickup code #180

• Hear dial tone• Dial the number of the ringing bell• Answer call

cNOTE: UNA (Universal Night Answering) Pickup is also known as BellPickup.



D I A L ( b e l l # )

D I R E C T E D P I C K U P

x = Caller number or name

Display Message

Night Answer (Central Bell/UNA Pickup) DKT & DST73

OCC (Other Common Carrier) #127

OCC is for users with rotary trunks and/or Key Sets defined with AutoTransfer. This feature allows you to send DTMF tones over a trunk in orderto use various features and services such as OCC’s, answering machines,Voice Mail systems and any other service that requires DTMF tones.

To send DTMF signaling during a trunk call:

• Press OCC

• Dial the required digits

cNOTE: This feature can only be activated if you have a programmedOCC key. To program an OCC key, use feature code #127.

OCC (Other Common Carrier) DKT & DST74

Page-Q 7060-7069

You may place calls on a special hold (call park) by using the Page-Q dialnumber, and then either pick the call up at another station or page someoneelse to pick up the call. The party put on hold may hear one of the following:music, recorded tone, busy tone or no sound at all as defined system-wide.

To place a call in Page-Q:

• Press a free PAGE-Qzzzz

or

• Press XFER and dial a free Page-Q number 7060-7069


You can pick up a parked call from any station, or you can page someoneto pick up the call at any other station. Usually paging includes both thename of the person being paged and the relevant Page-Q number.

To pick up a call placed in Page-Q:

• Lift handset of any telephone• Dial assigned Page-Q number or press the lit PAGE-Q

ZZZZ

• Answer call

cNOTE: If the call is not picked up within a predetermined time, it wil lautomatical ly return to the or iginat ing station from whichPage-Q was placed.

P A G E Q U E U E x x x x x ON

A N S W E R x x x x x OFF


ON

N A N S z z z z x x x x x OFF

x = Parked station or trunkz = Page-Q number


Page-Q DKT & DST75

Paging, Receiving: Auto-Answer #133

This feature provides you with the ability to define the way you can answer avoice-page call, either handsfree or manually (see page 78). Essentially thisfeature is an intercom allowing persons to converse between stations. Whenset to automatic, conversation takes place immediately. Manual operationrequires pressing the SPKR key before conversation can take place. Whenusing the DST, you must use the handset or headset when speaking.

To activate Voice Page Auto Answer:

• Press AUTOANS V.P.

or

• Dial Voice Page Auto Answer feature code #133



To cancel Voice Page Auto Answer:

• Press the lit AUTOANS V.P.

or

• Dial Voice Page Auto Answer feature code #133



cNOTE: This feature automatically answers voice page calls only.

A U T O A N V P O N ON

A U T O AN V P O F F OFF

A U T O A N V P O N ON

A U T O A N V P O F F OFF


Paging, Receiving: DKT & DSTAuto-Answer 76

Paging, Receiving: Turning On/Off #134

This feature allows you to block your key set from receiving private(intercom) and/or zoned voice pages through the speaker. Voice page canbe turned on or off according to individual station needs.

To allow your Key Set to accept paging calls:

• Press V.PAGEON/OFF

or

• Dial Voice Page On/Off feature code #134



To inhibit your Key Set from receiving paging calls:

• Press the lit V.PAGEON/OFF

or

• Dial Voice Page On/Off feature code #134



V O I C E O N ON

V O I C E O N ON


V O I C E O F F OFF

V O I C E O F F OFF

Paging, Receiving: DKT & DSTTurning On/Off 77

Paging, Receiving: Using

Paging can take place through the speaker, however, the feature can beturned on and off (see page 77) as required. Receiving page calls can beactivated at your station when the set is either idle or during conversation.When paging is directed at your station the voice paging tone will be heard.This feature is particularly useful as an intercom when the transmittingstation uses a programmed key (see page 80) and the receiving station isprogrammed for automatic answering (see page 76).

To answer a Voice Page call:

cNOTE: When in conversation, either place call on hold or hang up, thencontinue with the following steps:

• Voice page (warbling) tone heard

• When tone stops, you will hear the speaker

• The way in which you answer is defined through the Voice-PageAuto-Answer feature (see page 76)

When Auto Answer is defined:

• Converse hands-free, or lift handset for private conversation

When Manual Answer is defined:

• Press the flashing SPKR or lift handset

To stop an ongoing zoned voice paging:

• Press the lit SPKR


x x x x x C A L L (your #)

Display Message

Paging, Receiving: DKT & DSTUsing 78

Paging, Announcing: Public Address 7074-7079

When a public address system is attached to the Coral, a page may be madevia a system station. The form below may be used to write in locations andtheir associated access codes.

To page:

• Lift handset

• Press PAGExxxx

or dial access code

• Announce your message


Paging: Public Address - Access Codes

OFF


x = public address numberor name

Area/Location Access Code

1. 7074

2. 7075

3. 7076

4. 7077

5. 7078

6. 7079


Paging, Announcing: DKT & DSTPublic Address 79

Paging, Announcing: Voice (To Single Key Set) Xfer 6, #191 or #3

Announcing voice page to a single key set can be used, for example, as anintercom in order to converse between two stations, or as a simple pager.To voice page a single key set that is either busy or does not answer:

• Press VOICEPAGE

or• Press XFER and dial Voice Page code 6

To voice page (from idle):

• Lift handset

either• Press VOICE

PAGEor dial feature code #191

• Dial key set numberor

• Dial Voice Page key set number (see Note 3)

then• Hear voice page tone

• Begin paging when tone stops


cNOTES:1) When you hear reorder tone the station is protected fromreceiving voice paging calls, the display will then show:

2) To program a Voice Page key, use access code #191.3) Each key set has a unique voice page number, which is

defined through the numbering plan.

V O I C E P A G E x x x x x


D N T D I S V P x x x x x

Display Message

Paging, Announcing: DKT & DSTVoice (To Single Key Set) 80

Paging, Announcing: Zone (To Key Set Group) 7300-7309

You can page a preprogrammed group of key sets within a zone, area ordispersed within your company. Use the form on this page to write in thevarious paging zones or areas in your company and their associated accesscodes.

To operate Zone Page:

• Lift handset

• Press ZONEPAGE X

or dial the Zone Page access code

• Hear Voice Page tone

• Begin paging when tone stops


ZONE/AREA/STATIONS ACCESS CODE

1. 7300

2. 7301

3. 7302

4. 7303

5. 7304

Z O N E D P A G E x x x x x ON

ZONE/AREA/STATIONS ACCESS CODE

6. 7305

7. 7306

8. 7307

9. 7308

10. 7309


Paging, Announcing: DKT & DSTZone (To Key Set Group) 81

Park #183 or 79 or #7

Allows you to put a call on hold at one station, and pick it up at anotherstation. The party put on park can hear one of the following: music, reordertone, busy tone or no sound at all as defined system-wide.

To park a call:

• Press CALLPARK

or

• Press XFER and dial Park Feature code #183


To pick up a parked call from another station:

• Lift handset of any telephone

• Press CALLPARK

or dial Park Feature code #183

• Dial station number at which call was parked

• Answer call

C A L L P A R K x x x x x ON

PARKED LINE

WINKING

C A L L P A R K ON

D I A L y y y y y ON



Park DKT & DST82

Park (cont.) #183 or 79 or #7

To pick up a parked call from same station where call is parked:

• Press the winking key at which the call is being parked

or

• Press CALLPARK

or dial Park Feature code #183


• Answer call

cNOTES:1) More than one call can be parked at a single station, but areretrieved on a first-in, first-out basis (FIFO). That is, the firstparked call (first-in) will be the first call that is picked up(first-out). However, if multi-parking is required it isrecommended that the Page-Q feature be used instead (seepage 75).

2) If the parked call is not picked up within a predeterminedtime, the call will automatically return to the originatingstation from which the park was made.

3) Activation code 4 can be programmed into the key after

feature code #183.

R E C A L L x x x x x FLASHING


Park DKT & DST83

Passcode #179

Your telephone can be defined with a unique passcode known only to you.This passcode will allow you (if defined in your COS) to operate PhoneLock, Executive Privilege or COS Switchover. In addition, when required,your telephone passcode can easily be changed.

Defining a passcode for the first time or changing a passcode must be carriedout from your own telephone. Passcodes consist of four digits.

To enter Passcode for the first time:

• Press PASS-CODE


• Dial your new passcode (4 digits)

• Redial your new passcode


To change Passcode:

• Press PASS-CODE


• Dial your present passcode (4 digits)

• Dial your new passcode (4 digits)

• Redial your new passcode


R E E N T E RP A S S C O D E

P A S S C O D EC O N F I R M E D

R E E N T E RP A S S C O D E

CAUTION:Once a passcode has been defined, thecode is known only to you. If you forgetthe passcode you will not be able toutilize the features that require the code.Therefore, write your passcode numberin a secure place for future reference.

E N T E R N E WP A S S C O D E

E N T E R O L DP A S S C O D E

E N T E R N E WP A S S C O D E

P A S S C O D EC O N F I R M E D

Display Message

Q

Passcode DKT & DST84

Phone Dial Lock #148

You can lock your telephone in order to prohibit unauthorized persons fromdialing through your station, however, you can still answer incoming calls. Afterlocking your station, you must unlock it in order to use the station again.

To lock your telephone:

• Press LOCK or dial #148




To unlock your telephone:

• Press LOCK or dial #148




cNOTE: In order to dial lock your telephone, you must first have adefined passcode (see page 84).

P H O N E U N L O C K OFF

P H O N E U N L O C K OFF

P H O N E L O C K E D ON

P H O N E L O C K E DE N T E R P A S S C O D E

P H O N E U N L O C KE N T E R P A S S C O D E

P H O N E L O C K E D ON


Phone Dial Lock DKT & DST85

Pickup: Group, Directed #181 or 76, #180 or 77

You may answer other ringing telephones within the system. There are twoways to do this: Group Pickup or Directed Pickup.

Group Pickup: Allows you to pick up any telephone that rings within yourpre-programmed pickup group, by dialing the Group Pickup feature code.

To answer a call within your Pickup group:

• Press PICKUP or dial Group Call Pickup code #181

• Answer call

Directed Pickup: Allows you to pick up any ringing telephone in thesystem, by dialing the directed pickup feature code and the required telephonenumber.

To answer any call within the system:

• Press DIRECTPICKUP

or dial Directed Call Pickup code #180

• Hear dial tone

• Dial the number of the ringing phone

• Answer callA N S W E R x x x x x

D I A L y y y y y

D I R E C T E D P I C K U P

x = caller number or namey = ringing phone number


Display Message

Pickup: Group, Directed DKT & DST86

Programming: Programmable Keys #139

The Digital Key Set series consisting of the DST and DKT, come equipped with4 fixed system keys in addition to the 8 or 24 user programmable keys.Fixed keys are preprogrammed during installation, and are the same for eachkey set system-wide. Fixed keys cannot be programmed from thetelephone, and can only be changed, system-wide, by the system manager.

The key set allows you to program most programmable keys from the keyset itself. The programmable keys may be assigned to directly access otherstations, station groups, trunks, trunk groups, or system features. Severaldial commands in a series may be programmed under one key - useful forone-button speed dialing, voice response and voice mail system access, andother complex dialing patterns. You can have either 8, 24 or more (up to144 with multi-DPEM) programmable keys. Some of the programmablekeys at your set may be defined as “protected” during installation. Thesekeys cannot be programmed from the key set. Some keys may have beenpreprogrammed during installation; refer to your system manager to obtainthe appropriate labels.

If many keys need to be programmed, as in the case of a multi-DPEM, youmay program one of the programmable keys with the code#139 forProgram in order to alleviate the need to enter the code each time youprogram a key.

To program an automatic PROG key:

• Dial Programming feature code #139

• Press selected key to be programmed

• Redial Programming feature code #139

• Repress selected key

• Press SPKR or press and release the hookswitch

t Tip: Once you have programmed allyour keys, you can reprogram thePROG key for another feature.

Display Message

P R O T E C T E D K E YP R O G R A M A B O R T E D

F I X E D SYSTEM K E YP R O G R A M A B O R T E D

cNote: If you attempt to program a fixed orprotected key, one of the followingerror messages will appear alongwith a warning tone:

Programming: DKT & DSTProgrammable Keys 87

Programming: Programmable Keys (cont.) #139

To check a key’s contents:

• Press PROG or dial #139

• Press the assigned key (contents will be displayed)

• Press ▲ to check any additional codes on this button


To program a key:


• Press selected key

• Dial the required digits (see next page for more details)

• Press selected key again

• Press SPKR or press and release hookswitch

• Identify this key with appropriate label

Repeat above procedure for each key to be programmed.

either

or

then

E X T . d d d d d d d d d d d

K E Y C N T N T S y y y yC O N T I N U E D

P R O G R A M E N D

P R O G C O N TK E Y C N T N T S x x x x

Display Message

P R O G R A MS E L E C T B U T T O N.

P R O G R A M E N D OFF

P R O G C O N T x x x x ON

P R O G C O N TK E Y C N T N T S

ON

Programming: DKT & DSTProgrammable Keys 88

Programming: Possibilities #139

Key Contents Key Description Procedure/Example

DSS(Direct StationSelection)

Permits you to make or transfer a call to an extension ortrunk by using a defined key, and provides a busy lampindication for stations or trunks programmed under a DSSkey.

To program a DSS key for extension 4577:Enter the program code #139, press the key you wish to program andthen the extension number 4577. To conclude, press the key again.

Single feature Permits you to activate or cancel a single Coral feature. To program a key to turn the music feature on and off:Enter the program code #139, press the key you wish to program andthen the feature code #135. To conclude, press the key again.

Series offeatures

Permits you to program a series of features under a singlekey; useful for one-button speed dialing, voice response andvoice mail system access, and other complex dialingprocedures. The SPKR code #120 must be programmedbetween each successive feature sequence.

To program a key to simultaneously turn off the music and transfer allcalls to a library number programmed for voice mail:Enter the program code #139, press the key you wish to program andthen the feature code #135 followed by the SPKR code #120 and thenfeature code #141 7000 (an example of a library number). Toconclude, press the key again.NOTE! In order for this to work properly, one of the two features mustbe previously activated.

Feature keywithoutconfirmationtone or display

Permits you to activate or cancel a feature or series offeatures without hearing a confirmation tone or seeing adisplay. The SPKR code #120 must be programmed aftereach successive feature sequence.

Follow the directions above and add the SPKR code #120 after librarycode 7000.

Series offeatures withLED indication

Permits you to activate or cancel a series of features with theLED being controlled by the key pressing order.When the key is pressed the first time, the LED will light andthe features will be activated. When the key is pressed again,the LED will be extinguished, regardless of the current stateof the features.NOTE! The LED On/Off feature code #1301 must beprogrammed before the first feature code is entered in orderto function properly.

To program a key to simultaneously turn on both the music and idledisplay features:Enter the program code #139, press the key you wish to program andthen the LED On/Off feature code #1301 and feature code #135followed by the SPKR code #120 and then feature code #137. Toconclude, press the key again.

Outsidetelephonenumber (SpeedKey)

Permits you to program a key to dial an outside telephonenumber.

To program a key to dial (914)354-8132 over trunk group 9:Enter the program code #139, press the key you wish to program andthen enter the trunk group 9 number followed by the area code 914and the number 3548132. To conclude, press the key again.

Programming: DKT & DSTPossibilities 89

Programming: Boss Group Line Key #126

PROGRAM LINE KEYEach key set in a Boss Group can be programmed with line keys. The use ofprogrammed line keys assists in defining the various ways in which a BossGroup can answer incoming calls (see page 16 for explanation of Boss Group).

To program your line keys:


• Press selected LINE nn key for the required line

• Dial LINE feature code #126

• Dial line number (00=first line, 01= second line, etc. as defined)

• Dial Boss Group number

• Press selected LINE nn key again

• Press SPKR or press and release hookswitch

To check a programmed line key:


• Press the assigned LINE nn key

• Press ▲


n = line numberb = boss group number or name

P R O G C O N T #1 2 6E N T E R L I N E #

ON

L I N E n nE N T E R G R O U P #

ON


P R O G C O N T b b b b b ON

P R O G C O N Tb b b b b L I N E n n

ON

P R O G C O N TK E Y C N T N T S

ON




Display Message Selected Key LED

Programming: DKT & DSTBoss Group Line Key 90

Programming: Preference #131

You can assign a preference priority to your key set. This priority willinform the system as to which line, loop or trunk will be selected when youmake a call (lift the handset, press the SPKR key, or dial a number on thedial pad).

cNOTE: If you intend to select an OUTSIDE line as the first priority, youmust program a LOOP or LINE key to be able to use dialedfeatures.When activating a feature, press the LOOP or LINE keyfirst, then dial the feature access code.

t Tip: This feature is useful if you make mostly trunk (external) calls.Assign a preference to an outside line(s), and each time you makea call, you will be connected directly to an external trunk.

To program the Preference Priority:

• Dial Preference feature code #131

• Select required destinations, maximum six priorities in any order:

OUTSIDE line (trunk/trunk group/dial service or routing access)- press a programmed key or dial access code

LOOP - press a programmed key

LOOP ORIGINATING ONLY - press a programmed key

LINE - press a programmed key



P R E F E R E N C EO R I G I N A T I N G L O O P

P R E F E R E N C Eb b b b b L I N E n n n n

P R E F E R E N C EL O O P

P R E F . E N T E R E D

P R E F E R E N C E

P R E F E R E N C EO U T S I D E z z z z z

Display Message

Programming: DKT & DSTPreference 91

Programming: Preference (cont.) #131

To check list of priorities:

• Press idle LOOP or LINE key


• Press ▲ to scroll through the list


To cancel Preference Priority List:

• Press idle LOOP or LINE key




L I S T E N D

P R E F E R E N C El o o p / l i n e / o u t s i d e

P R E F E R E N C E

P R E F . R E M O V E D

P R E F E R E N C E

Priority Destination

1.

2.

3.

4.

5.

6.

Display Message

Programming: DKT & DSTPreference 92

Receiving Calls

There are several ways in which you can answer incoming calls.

– Lift the handset– Press the flashing SPKR button– Press a flashing key (DSS, Loop, Line, etc.)

cNOTES:1) When using the DST, you must use the handset or headsetwhen speaking.

2) On DKT 2000 series only, calls via ISDN trunks display thecaller’s number or name unless restricted. An ‘I’ before theCaller I.D, indicates an international call via ISDN.

3) #REST.: Caller I.D. is restricted by the caller.

4) #UNAVAIL.: Caller I.D. is not supported on this route

5) NORMAL CLEAR: The caller has hung up.

6) CAUSE #: ISDN protocols define error messages, with codesindicating the cause of failed connections. The meanings andactions to take are listed in Appendix D- ISDN CAUSE# .

Most messages are for system managers and technicians and willnot be seen during normal operation.

x x x x x CALL (your #) FLASHING


(trunk#) # REST. CALL (your #) FLASHING

ON HOOK BY (trunk #) xxxxCAUSE #

ON HOOK BY (trunk #) xxxxNORMAL CLEAR

# UNAVAIL. CALL (your #) FLASHING

xxxxx = Caller I.D., name or number

Receiving Calls DKT & DST93

Relay (Accessory) 7086-7091

You can switch a relay on or off in order to activate certain external devices,such as external alarm, or electric lock. These devices are installed by yourcompany. Use the form below to write down the types of external devicesand their associated codes that are installed.

To switch on a relay:

• Press RELAY

or

• Dial Relay code



To switch off a relay:

• Press the lit RELAY

or

• Dial Relay code



cNOTE: To program a RELAY key, use the relevant relay code.

R L A Y (relay #) O N ON

R L A Y (relay #) O F F OFF

R L A Y (relay #) O N ON

R L A Y (relay #) O F F OFF

EXTERNAL DEVICE RELAYCODE

1. 7086

2. 7087

3. 7088

4. 7089

5. 7090

6. 7091


Relay (Accessory) DKT & DST94

Reminder #172

You can program your telephone to call you at a designated time, therebyreminding you of a scheduled event. If you do not answer, you will berecalled three more times, at one minute intervals, before the featurecancels. Many reminder times can be entered by repeating the procedurefor each one.

To enter a Reminder time:

• Press REMIND key or dial #172


• Dial in the time you wish to be called (4 digits required [12 hour clock -use leading 0] e.g 0805 for five past eight)

• Dial 2 for AM or 7 for PM


To check Reminder List:

• Press the REMIND key or dial #172

• Scroll with ▲ to see next reminder entry

• Press SPKR to release

R E M I N D E RL I S T E M P T Y

OFF

E N T E R T I M E ON

HH = HourMM = Minutespm or am as required

R E M I N D E R H H : M M p m ON

R E M I N D E R H H : M M p m ON


Reminder DKT & DST95

Reminder (cont.) #172

To answer a Reminder ring:

At the requested time your telephone will ring

• Answer the call• Hear distinctive dial tone

then either


or

• Dial Snooze feature code 4• Hear confirmation tone

cNOTE: When you activate the Snooze feature, Reminder wil l recycleand your telephone will r ing again after a system-wide timeperiod.

To cancel a Reminder time:

• Press the lit REMIND or dial #172

• Scroll with ▲ and stop at the reminder you wish to cancel



cNOTE: If you have entered a number of reminder times and your telephoneis not equipped with a display unit, do not scroll, the reminderforthcoming will be cancelled. Continue the cancellation procedurefor other times.

R E M I N D E R H H : M M p ma m

ON

R E M I N C A L L (your #) FLASHING

C A N C E L L E D

A N S W E R R E M I N ON

S N O O Z E O N ON


Reminder DKT & DST96

Ring Adjustment #136

Ring adjustments allow you to define how the telephone will soundaccording to your personal preference. In addition it allows defining eachtelephone in the room to ring differently in order to identify which telephoneamong several is ringing. Each sound element can be independentlydefined.

To adjust RING LEVEL while your phone is ringing:

• Press ▼ or ▲ keys

To make RING adjustments from idle:

• Dial Ring feature code #136

At this point you can adjust any of the sound elements:

cNOTES:1) You can circulate among the sound elements by simplypressing the relevant code number; when all elements are asdesired, pressing SPKR will make the changes permanent.

2) DST set has only one ring-type.

R I N G T Y P E z z z z

C A D E N C E y y y y

R I N G L E V E L x x x x

R I N G L E V E L x x x x

x = 0-15 ring volume level (MIN = 0 to MAX = 15)y = 0-7 different cadences (MIN = 0 to MAX = 7)z = 0-7 different pitches (MIN = 0 to MAX = 7)

To Change Press

Volume Level 0

Cadence 1

Pitch (DKT ring type) 2

In order to make changes:

• Press ▼ or ▲

the characteristics of the selectedsound element will change. Whenthe desired sound is found

• Press SPKR

Display Message

cNOTE: In t h e c as e o f Zi p To n e p h o n es(DKT-2320Z), press and hold the handseton-hook switch while making the Ringadjustments from idle.

Ring Adjustment DKT & DST97

Room Status 7026-7041

You may change any one of the 16 room status choices for your station. Usethe following form to write in the various room statuses and related accesscodes available at your telephone.

cNOTE: This feature is applicable for Hotel/Motel use. In cases where thisis required, specific instructions will be given.

To activate or set the Room Status:

• Press STATUS key or

• Dial the required Room Status code (see table below)



To cancel or reset the Room Status:

• Press the lit STATUS key or

• Dial the required Room Status code (see table below)


• Hear confirmation toneName Code Name Code

1. 7026 9. 70342. 7027 10. 70353. 7028 11. 70364. 7029 12. 70375. 7030 13. 70386. 7031 14. 70397. 7032 15. 70408. 7033 16. 7041

S T A T U S N A M E O F F OFF

S T A T U S N A M E O N ON

S T A T U S N A M E O N ON

S T A T U S N A M E O F F OFF


Room Status DKT & DST98

Saved Number/Repeat Number #196 or #9

An outside number that you have dialed can be stored in memory and calledlater. A number can be saved during a conversation or when you hear abusy tone or when the dialed number is not answered.

To save a number:

• Press SAVED #

or

• Press XFER and dial Saved Number feature code #196

then


• Continue with the call or hang up

To redial the Saved Number:

• Press SAVED #

or

• Dial Saved Number feature code #196

cNOTES:1) In some cases, as defined by Class Of Service, the SavedNumber feature code must be followed by a Forced Accountcode. When Forced Account code is required a distinctivedial tone will be heard after dialing #196.

2) As opposed to Last Number Redial, the Saved Number willremain in memory until another number is saved byrepeating the above procedure.

S A V E D N O . (trunk #)D I A L d d d d d d d d d d.

S A V E N U M B E R

R E C O N N E C T (trunk #)


Display Message

Saved Number/Repeat Number DKT & DST99

Security Line #177

This feature ensures that Break-In cannot be accomplished by anotherstation. When Security is applied, Call Waiting tones and Break-In fromother stations will be blocked. When Security is on, a caller who tries tobreak into your station will receive a reorder tone.Only a station that hasSecurity override privilege can break into your secured telephone.

To activate Security Line:

• Press SECUR

or

• Dial Security feature code #177



Your phone will now be blocked against break-in attempts.

To cancel Security Line:

• Press the lit SECUR

or

• Dial Security feature code #177



All break-in attempts will be allowed.

L I N E S E C U R O F F OFF

L I N E S E C U R O N ON

L I N E S E C U R O F F OFF

L I N E S E C U R O N ON


Security Line DKT & DST100

Series Call #195

The system allows you to mark a call before you transfer to a third party.This causes the call to return to you after the third party hangs up.A SeriesCall can only be marked while engaged in conversation.

To mark a call as a Series Call:

• Press SERIES

or

• Press XFER and dial Series Call code #195

then

• Hear confirmation tone• Continue with the call or transfer as required• Press SPKR or hang up to release

Transferring the call is made as usual, however the marked call will nowreturn to you when the third party hangs up.

cNOTE: Should you try to mark a call that has already been marked theerror message ALREADY SET will appear.

When your telephone rings (third party hangs up):

• Call returns to you• Answer call• Ask calling party if transfer to another party is required or• Set up the call as a series call or• Hang up

R E C O N N E C T (calling #)

S E R I E S

S E R I E S (calling #) FLASHING

A N S W E R (calling #)


Series Call DKT & DST101

Silent Monitor Xfer 9, #1981

This feature enables an authorized user to monitor any system port, station,trunk, etc. (except data and conference) in any state, without audio or visualwarning to the monitored party. Silent Monitor can be activated whileattempting to call a busy or no answer destination. The feature can also beactivated from an idle station before calling. While monitoring a port, yourtelephone will return a busy signal for all incoming calls.

To activate Silent Monitor on a busy call or ringback:

• Press MONIT

or

• Press XFER and dial Silent Monitor code 9

To activate Silent Monitor from an idle station (before calling):

• Press MONIT or dial #1981

• Dial required port number

cNOTE: When you hear the reorder tone one of two conditions exists:

1) Either the port is protected against monitoring (secured) or2) All conference card ports are engaged (no resources).

• Monitoring volume can be adjusted by pressing ▼ ▲

• To cancel Silent Monitor, press SPKR or hang up

cNOTE: To program the Monitor key, use feature code #1981.

M O N I T O R (port #)

S E C U R E D (port # )

M O N I T O R (port # )

S I L E N T M O N I T O R

N O R E S O U R C E

Display Message

Silent Monitor DKT & DST102

Speakerphone/Headset #120, #1323

Your key set is equipped with a speaker. The DKT is also equipped to operateas a speakerphone, which enables you to converse without lifting the handset.Pressing the speakerphone (SPKR) key will automatically switch on thesensitive microphone (DKT only) and speaker. All dialing or conversation isautomatically hands-free using a DKT equipped with a microphone, while thehandset remains on its cradle. There are, however, several ways of using thespeaker key, such as: in conjunction with a headset, or when the key isprogrammed for on/off operation by using the HNDSET/SPKR key(handset/speaker switchover). When using the DST, you must use the handsetor headset when speaking.

Using Speakerphone for hands-free conversation:

• When handset is on cradle: When handset is on the cradle and theSPKR key flashes, you can speak hands-free by pressing the flashing SPKRkey or you can make a call by using one of the methods described on page 58.

• Switchover from speakerphone to handset: When you are usingthe speakerphone and wish to use the handset for private conversation,lift handset. The SPKR key LED will go off.

• Switchover from handset to speakerphone: When you are usingthe handset and wish to use the speakerphone, first press the SPKR key,then when the LED is lit, replace the handset on the cradle.

• Disconnecting calls: There are two ways to disconnect calls:1) Pressing the lit SPKR key, when the handset is on its cradle.2) Replacing the handset onto the cradle when the SPKR LED is off.

• Call Monitoring (DKT only when programmed for combined audio):When you are using the handset and wish to activate the speaker for grouplistening, press the SPKR key. When the LED is lit, the combined audio isactive. To return to private conversation, press the SPKR key again. TheLED will go off.

Speakerphone/Headset DKT & DST103

Speakerphone/Headset (cont.) #120, #1323

When key set is programmed for SPKR On/Off key:

• When using headset (or handset is off cradle): When your key setis equipped with a headset and theSPKR key is defined with the On/Offoption, you can answer and disconnect calls by pressing theSPKR key.When the key LED is lit, you are connected. Pressing the lit key willdisconnect the call. In order to switch between handset and hands-freeoperation you must use theHNDSET/SPKR key.

• When handset is on cradle: If the telephone rings and theSPKR keyflashes, you can speak hands-free by pressing the flashingSPKR key. Thekey LED will now be steadily lit.

• Switchover from speakerphone to handset: When you are using thespeakerphone and wish to use the handset for private conversation, lifthandset. TheSPKR key LED will remain lit.

• Switchover from handset to speakerphone: When you are using thehandset and wish to use the speakerphone, first press the HNDSET/SPKRkey, then when the LED is lit, place the handset on the cradle.

• Disconnecting calls: There are two ways to disconnect calls:1) Pressing the litSPKR key.2) Returning handset or pressing the hookswitch when the

HNDSET/SPKR key is off.

cNOTE: These features can only be activated if you have programmedkeys.

1) To program SPKR, use access code #120.2) To program HNDSET/SPKR, use access code #1323.

Speakerphone/Headset DKT & DST104

Speed Dialing: Programming Private Library #193

You may be allowed to program or update your telephone with your ownprivate (personal) Speed Dial directory. This directory of speed dialnumbers can be accessed only at your station.

To program or change a Speed Dial number:

• Dial PRIVATE SPEED CALL feature code #193

• Dial the relevant Library Number (7000→7009) or

• Scroll through the library by pressing the ▼ or ▲

then

• Dial the outside line access code

or

• Press a programmed outside line feature key

Possible outside line access codes are: trunk number, trunk group number,dial service, routing access, or another public/private library number.

• Dial the outside telephone number (use special DTMF codes shown intable on page 107)

• Press SPKR to release or continue scrolling with the volume keys

cNOTE: A new number programmed into a previously defined privatelibrary number wil l replace the old number.

P R I V A T L I B a a a a ax x x x x dddddddddd

P R I V A T L I B a a a a ax x x x x

x = outside line access codea = library numberd = outside telephone number

P R I V A T L I B R A R I E S ON

P R I V A T L I B a a a a a


Speed Dialing: DKT & DSTProgramming Private Library 105

Speed Dialing: Programming Private Library (cont.) #193

To delete a single number from memory:

• Dial PRIVATE SPEED CALL access code #193

• Dial the relevant Library Private Number (7000 → 7009)

or

• Scroll through the library by pressing ▼ or ▲


• Press SPKR to release or continue scrolling with the volume keys

P R I V A T L I B R A R I E S ON

P R I V A T L I B a a a a a

P R I V A T L I B a a a a aC A N C E L L E D



Speed Dialing: Programming Private Library (cont.) #193

The following table defines the special codes that may be used as part of

CODES DESCRIPTION

*X X=1 through 9 seconds delay

#0 Stop dial (end of outside number)

#1 Outpulsing wait period during which user is able to dial any number of digits

#2 All digits following will be Dial Pulse

#3 All digits following will be DTMF

#4 Inhibits display (for Call Accounting System and Key Set display)

#5 Enables display (for Call Accounting System and Key Set display)

#6 Wait for second Dial Tone

#8 Display ‘-’ (for Call Accounting System and Key Set display)

#9 Calibrated Opening on trunk (Flash)

** Dial * out

## Dial # out

Table of Special Dial Codes

cNOTE: The number of digits that can be programmed, including dial codes, is l imited by the system (definedsystem-wide). Should you try entering a longer digit string than allowed, the system will give the errormessage LENGTH EXCEEDED, and programming wil l stop.

the outside telephone number.


Speed Dialing: Using Private and Public Libraries

Dialing a number through your Private Library or system Public Library isbasically the same, therefore the process is described generally for bothdialing systems. If Public Speed Dialing is available on your system, consultyour company directory for library numbers.

To dial a Public or Private Speed call number:

• Dial Speed call library number (Private or Public)

cNOTE: 1) In some cases (as defined by Class of Service) the SpeedDialing number must be followed by a Forced Account code.When Forced Account code is required, the distinctive dialtone will be heard after dialing the speed call library number .

2) Certain speed dialing numbers require that you dial therelevant outside line access code. When required, the dialtone will be heard after dialing the speed call library number.The display will show:

L I B . a a a a a x x x x xD I A L d d d d d d d d d d d

x = outside line access codea = library number or named = outside telephone number

E N T E R T K / G R O U P #

Display Message

Speed Dialing: DKT & DSTUsing Private and Public Libraries 108

Split Call #1321, #1322

Split call allows you to alternate between two other parties, by pressing keysdefined as Exclude Source and Exclude Destination. The feature also allows3-way conversation merely by pressing one of the keys, Exclude Source orExclude Destination, when the key is steadily lit. This feature can beactivated in any sequence, any number of times. When you speak privately,with either the Exclude Source or Exclude Destination, the other party isautomatically put on hold.

Exclude Source:is the first party with whom a connection was made.

Exclude Destination:is the second party with whom a connection was made.

cNOTE: This feature can only be activated if you have programmedkeys.1) To program EXCL SOURCE key, use feature code #1321.2) To program EXCL DEST key, use feature code #1322.

The following table allows identifying the progress of split calls when yourkey set is not equipped with a message display.

LEDs

Excl Srce Excl Dest Status

On Flashing Speaking privately with source (first party)

Flashing On Speaking privately with destination (second party)

On On 3-way conversation

Split Call DKT & DST109

Split Call (cont.) #1321, #1322

To activate Split Call on conversation:

• Press XFER

• Dial destination number, wait for answereither

• You can now alternate between the two parties and speak privately withone while the other is put on hold by pressing the relevant flashing key.

• Press the flashing EXCLSRCE

to speak privately with the first party

• Press the flashing EXCLDEST

to speak privately with the second partyor

You can press the steady on key and then converse 3-way:

• Press the lit EXCLSRCE

or EXCLDEST

then

If you wish to converse privately again with any party:

• Press either the EXCLSRCE

or EXCLDEST

key

and the other party will again be put on holdIf you wish to release the destination (second) party and return to 2-wayconversation with the source:

• Press XFER

If you wish to release all parties• Press FORCE

RLS

(source #) 3-W A Y (dest # ) ON ON

R E C O N N E C T (dest # ) FLASH ON

R E C O N N E C T (source # ) ON FLASH

A N S W E R (source # ) EXCL EXCL

SRCE DEST

A N S W E R (destination # ) FLASH ON


Split Call DKT & DST110

Stop Dial #1300

This feature enables you to tell the system when dialing out on trunks hasbeen completed.

When you have finished dialing an outside line:

• Press STOPDIAL

cNOTE: This feature can only be activated if you have a programmedkey.To program a STOP DIAL key, use feature code #1300.

Stop Dial DKT & DST111

Transfer (Xfer) #122

You can transfer both internal and external calls to other users within your systemor outside it. A call can be screened or unscreened. Transfer routes a call youreceived to an idle station. It can also link a call you held to other ports. WhenAuto transfer is defined at your station, dialing a number will automaticallytransfer that number. Remaining procedures are the same as regular transfer (seeGlossary in Appendix A, at the end of this manual, and symbols, in the front, fora fuller explanation of Auto transfer). When Auto transfer is defined, pressingXfer is not required for the first time, however, subsequent actions do requirepressing Xfer as defined in this manual.

- Screened Transfer: You may announce the call before transferring.

- Unscreened Transfer: You may transfer the call without a priorannouncement. When the destination is busy, hanging up will in effectcause the system to camp on (external call only) to the busy station.

To transfer an established call:

• Press XFER

• Dial the required number or press a DSS key

At this point you can either screen the call or transfer unscreened

Screened Transfer: Hear ringback toneWait for answerAnnounce call, then

• Press SPKR or hang up to complete transfer

or

• Press XFER to return to calling party (when transfer destination is busyor does not answer)



D I A L

Display Message

R E C O N N E C T y y y y y

Transfer (Xfer) DKT & DST112

Transfer (cont.) #122

Unscreened Transfer: Hear ringback or busy tone

• Press SPKR or hang up to transfer call

When transfer is not completed

When an unscreened call is either busy or unanswered, the call willautomatically return to you after a system-wide time-out period.

Should the station remain unanswered (NANS) you will receive the followingmessage:

Should the station still remain busy (SBSY) you will receive the followingmessage:

When either of these above messages are received (telephone rings):

• First answer the return call then either

• Press the CAMPON

key (for an explanation of Camp On, see page 32)

or

• Ask calling party if they wish to transfer to another party or to hang up

cNOTE: When you press the Camp On key the call wil l automaticallycamp on to the station from which the call was transferred. Thisprocedure can be carried out any number of times.

N A N S x x x x x y y y y yN O A N S W E R x x x x x

S B S Y x x x x x y y y y yB U S Y x x x x x

x = station unanswered or still busyy = original caller (first party)

Display Message


Transfer (cont.) #122

To transfer a held call:

Typically,use transfer of a held call to connect an incoming call to the heldparty, such as when you have to locate someone for a caller.

• Dial a number or receive a call while the first call is in hold

• Press XFER

• Press the winking button associated with the held call

• Press SPKR or hang up to transfer call

To continue as Broker/Consultation/Three-Way Conference Call

After pressing the winking button associated with the held call, beforetransfering call

• Press XFER as required (see page 25)

cNOTE: The held port must be on a DSS, Loop, Line or Trunk key.


Waiting Calls Display #1325

This feature provides you with the ability to view the number of callswaiting for you.

To view the amount of waiting calls while in conversation:

• Press CALLSWAIT

Number of waiting calls flashes on the display.

cNOTE: This feature can only be activated if you have a programmedkey.To program a key, use access code #1325.

W A I T I N G n n

nn = Number of waiting calls

Display Message

Waiting Calls Display DKT & DST115

Waiting Call Tone

The presence of the waiting call tone or voice paging tone or muted ringindicates that another call is waiting for you to answer. When you hear thistone or the second row displays any of the special call waiting messages,you know that a call is waiting and you have the following choices:

• Continue current call and ignore the waiting call

or

• Put current call on hold, then when you hear a ring answer the waiting call

or

• Release the current call, wait for a ring and then answer the waiting call

or

• Press DivertCall

if available (see page 39).

x = Caller’s number or caller’s name

x x x x x C A L L (your#)

Display Message

Waiting Call Tone DKT & DST116

Wakeup #173

You can program your telephone to call you at a designated time. If you donot answer you will be called three times more, at one minute intervals,before the feature cancels. In some systems if you do not answer by the thirdring, the wakeup call will be routed to the attendant and a wakeup reportwill be printed.

To enter a Wakeup request:

• Press WAKEUP

or dial #173


• Dial in the time (4 digits required [12 hour clock] use leading zerose.g. 0805 for five past eight)

• Dial 2 for AM or 7 for PM


cNote: Should you hear the reorder tone, Wakeup is denied at yourstation (as defined by Class of Service). In order to make use ofthis feature request the attendant to activate Wakeup at yourstation.

To check Wakeup list:

• Press WAKEUP

or dial #173

• Scroll with ▲ to see next wakeup entry

• Press SPKR to release

W A K E U P H H : M M p ma m

ON

HH = HourMM = Minutespm or am

W A K E U P H H : M M p m ON

W A K E U PL I S T E M P T Y

OFF

E N T E R T I M E ON


Wakeup DKT & DST117

Wakeup (cont.) #173

To answer a Wakeup call:

Your telephone will ring at the requested time. On answering the call, youwill hear either a recorded message, music or the distinctive dial tone. Ifyou hear music or the distinctive dial tone,

• Either hang up or

• Dial Snooze feature code 4


• Hang up

cNote: When you act ivate Snooze, Wakeup wi l l recycle and yourtelephone wil l r ing again after a system-wide defined timeperiod.

To cancel a Wakeup request:

• Press the lit WAKEUP

or dial #173

• Scroll with ▲ and stop at the reminder you wish to cancel



cNote: If you have entered a number of wakeup requests and yourtelephone is not equipped with a display unit, do not scroll,the wakeup for thcoming wi l l be cancel led. Cont inue thecancellation procedure separately for additional times.

A N S W E R W A K E ON

S N O O Z E O N ON

W A K E C A L L (your #) FLASHING

C A N C E L L E D

W A K E U P H H : M M p m ON


Wakeup DKT & DST118

A p p e n d i x A - G l o s s a r y

Access Code Number A series of digits which must be dialed or keyed in order to gain access to an outside lineor a Coral feature.

APA Application Processor Adapter for DKT2000. Enables all PEX features, Data lineconnector, and the connection of CAP, PCC and PC-AC.

Attendant/Operator The individual responsible for answering incoming calls and transferring them to theirrequired destinations, as well as attending to trunk, system and station feature controls.

Auto transfer When auto transfer is defined at a station, dialing the number to which a call is to betransferred will automatically transfer the call; use of the XFER key is not necessary.This feature is typically utilized by attendants (see also Transfer).

Central Office (CO) Area switching facility serving customers in a defined geographical location.Class Of Service (COS) A class-of-service (COS) consists of a list of features that are available to the telephone

line user. However, the user may be denied certain features. Each internal telephone ismarked with two classes-of-service, Primary and Secondary, which can be defineddifferently. In order to increase flexibility, CORAL allows switching between thePrimary and Secondary COS, but only one COS can be utilized at a time. When thetelephone is in check-out mode the telephone is marked by a system-wide defined COSand the user is denied this feature (see page 35).

CO Trunk Number(Incoming)

The number that is dialed by an outside telephone user from the public network (throughthe Central Office) in order to call into the Coral for an internal station. (Number listedin the local telephone directory).

Database The memory in which the `flexible system information’ is stored. Programming thedatabase is usually carried out during installation, however, it is field or remotelymodifiable.

Dial For the purpose of this guide “Dial” means entering the relevant digits by pressing thenumber on the DIAL PAD that operates a feature or sends a call to a destination. Dialalso means pressing a key programmed with the feature or destination (DSS).

Digitized Voice MessageSystem (DVMS)

DVMS is the utility that provides the means for embedding prerecorded announcementsinto the system. Recorded messages can be informative, for example: transfer messages,or advertisements.

Appendix A - Glossary DKT & DSTA-1

A p p e n d i x A - G l o s s a r y ( c o n t . )

Direct Station Selection(DSS)

Permits you to make or transfer a call to an extension by using a defined key. DSS canalso be used on all accessible system ports. Instead of dialing a number this can be doneby pressing the programmed key. Also provides busy lamp field for programmedstations.

Forced Account Code A feature that forces the station user to dial an account code before having access to anoutside line. A display equipped key set user attempting to access an outside line withoutdialing the account code will receive the message “ENTER ACCOUNT #” on thedisplay. After dialing the account code, the user will be able to continue dialing theintended number.

Idle A station or extension that is not ringing or busy, therefore available for use.

Intercept If you misdial or dial an unauthorized code (restricted to you), you will receive a reordertone or will be routed directly to the attendant/operator/master extension, as defined inyour system.

Key Set This is the general term used to describe the DKT and DST type proprietary telephones.

Off-Hook Lifting the telephone handset from its cradle - has the same effect as pressing apreprogrammed LOOP, LINE or SPKR key, but automatically inhibits the Speakerphonefacility. Off-hook provides the dial tone, which then enables you to dial or activate afeature.

Line The line key is used for making and receiving calls when the station is defined as amember of a boss group. When several line keys are in use the station will act as if it isa multiline instrument.

Loop The loop key is used for making and receiving calls. When several loop keys are in usethe station will act as if it is a multiline instrument.

Loop Originating Only This key is used only for making calls. When several loop keys are in use the stationwill act as if it is a multiline instrument.

On-Hook Replacing the telephone handset on its cradle - has the same effect as pressingthe SPKR key.



Outside Line AccessCode

A series of digits which must be dialed or keyed in order to gain access to a trunk ortrunk group.

Port Provides access to a device, station or trunk from within the system.

PEX Peripheral Expansion Module for DKT2000, enables the following:Additional distance between DKT and the main cabinet, by providing an external powersupply input,Connecting up to 3 DPEM units,Additional listen only headset/handset/tape recorder connection.

Recall-Automatic The call that you have transferred to another extension that is busy or that does not answer,or that you have put on ‘hold’, which has returned to you after a predetermined time-outperiod.

Scroll This feature enables you to display and check the contents of various libraries, for example,Private Speed-Calling, Reminder Calls, etc. In order to use the scroll feature your key setmust be equipped with a display. Upward scrolling is performed by pressing thekey; downward scrolling is performed by pressing the key.

SLT Single Line Telephone - This is the standard off-the-shelf telephone (formerly called IST).

Station/Extension Each Coral internal telephone is called a station/extension and it performs many activitiesdealing with input and output along the communications system.

Station Group A number of stations linked together (members) for a common function, such asACD/UCD group or Boss group. A station can be defined as a member of many ACD/UCDgroups and/or Boss groups.

Speed Key This is a programmable key that allows you to permanently store a frequently used numberand then make a call or transfer a call to another telephone by pressing the single key.Speed keys can be programmed for both external and internal calls.

▲

▼



Time-Out A predetermined period of time allowed to complete a specific function. If the functionis not completed, for example dialing, the caller is dropped and the exchange equipmentfreed for other users. See also Recall-Automatic.

Transfer/Xfer While engaged on a call you can initiate a feature by pressing the XFER (Transfer) key.XFER provides you with a special distinctive dial tone, which enables you to eithertransfer the call, or activate a feature. XFER puts the second party on Hold and providesone of the following: music, reorder tone, busy tone or no sound at all, as definedsystem-wide. If your Coral is connected to another PABX you may have to use the FLASHkey instead of the XFER key. The XFER key is used for local Coral features, while theFLASH key is used to flash on trunks. In some systems, if you are not connected to aDTMF destination, transfer can be carried out by dialing ‘1’ instead of pressing the XFERkey. In some systems transfer is applied automatically when you dial a number (see alsoAuto transfer).

Trunk An outside line from the telephone company that terminates at the customer’s location.

Trunk Group A number of trunks linked together (members) for a common outgoing function.

Trunk Number (Coral) The access code number that is dialed or keyed by station user in order to gain access toa specific outside line.

Verified Forced AccountCode (VFAC)

A feature that forces the station user to dial a secret authorization account code beforeaccessing an outside line. Before dialing is allowed, VFAC verifies the presence of theaccount code. If the code is not present, dialing is blocked. When the code is found, dialingis allowed. Except for verification, VFAC is the same as Forced Account Code.


A p p e n d i x B - To n e s

Tones are audible signals of various frequencies that give information about the status of calls and features. While usingthe Coral system, many different tones will be heard. These tones may vary for different locations as each system iscustomized during installation. Therefore, the sounds of the tones are not described, instead their general use is discussedbelow. In order to familiarize yourself with these tones, try accessing various features and listen to the resultant tonesignals. The most frequently heard tones are:

Break-In/Break-Out Tone A warning tone received by a station user indicating that a third party has broken into, oris leaving (breaking out), an existing conversation.

Break-In Warning Tone heard during the entire break-in period. Indicates that a third party is listening (notused in North America).

Busy (Engaged) Tone When the destination you have dialed (extension or trunk) is busy.

Call Waiting Tone Tone heard while engaged on a call or activating a feature indicating that another call iswaiting to be answered.

Confirmation Tone Tone heard when you have successfully accessed or activated a feature (for exampleCamp-On, or Call Forward).

Distinctive Dial Tone(DDT)

The Distinctive Dial Tone (DDT) indicates that certain features are in use at yourtelephone, for example, when you have programmed your telephone not to receive calls,with either Call Forward All, or Do Not Disturb, and you lift the handset. DDT is alsoheard between patterns of digits when dialing certain features, for example, Account Codefeature. When the following features are applied at your telephone, the distinctive dialtone will be heard when the handset is lifted:

• Call Forward All• Do Not Disturb• Messages Waiting• Secondary COS

Appendix B - Tones DKT & DSTB-5

A p p e n d i x B - To n e s ( c o n t . )

Inside Dial Tone After off-hooking (lifting) your handset from idle.

Key Click When defined for the key set, a tone heard when pressing a number on the dial pad.

Outside Dial Tone When connected to an external (trunk) line.

Reorder Tone A tone you will receive if you have tried to access a denied feature, or you have misdialed,etc. or:

1) You have stayed off-hook too long before dialing

2) The station you have called has not answered in time. On-hook and calllater, or:

3) The station you have called is in Do Not Disturb status.

Ringback Tone When the destination you have dialed is ringing.

Ringing: Internal/External

Internal ring (also for network calls) characteristics are determined through RingAdjustment (see page 97). However, external incoming calls ring twice as fast as internalcalls, thereby giving an indication as to the calling source. (see also Zip Tone.)

Stutter A tone heard when the handset is lifted indicating that there is a message waiting for you.

Tick Tone A tone indicating that you may continue dialing.

Voice Paging Tone A warbling tone when using the paging facility.

Zip Tone For DKT-2320Z only. When using the headset instead of a handset, the ringing tone isheard in the earpiece.

Appendix B - Tones DKT & DSTB-6

A p p e n d i x C - L E D I n d i c a t i o n s

LED indications visually show the state of certain features. LEDs typically indicate that a feature is either activated(steady on) or is pending further commands or needs additional information (flashing). The LED indications usually gohand-in-hand with various messages when equipped with a display. When no display is installed the LED state becomesthe message.

OFF Indicates that the feature is inactive or the DSS destination is idle.

WINK A signal that flashes at a fast rate of 120 pulses per minute (400/100mS). Typicallyindicates that a call is on hold or park, normally the telephone does not ring.

FLASHING A signal that flashes at a slow rate of 60 pulses per minute (800/200mS). Typicallyindicates that a call is pending, in most cases the station will also ring.

STEADY ON Indicates that a feature programmed on that key is active. When defined as DSS,indicates that the port designated by this key is in use. When defined as a loop, line orspeaker indicates that a call is in progress.

MESSAGE LAMP Dedicated LED for message waiting indication. The message lamp may be enabled ordisabled system-wide. The lamp does not interfere with a programmed MSG key.

cNOTE: In special cases the key may operated differently. See the relevant feature for explanationsof various messages that can appear.

Appendix C - LED Indications DKT & DSTC-7

A p p e n d i x D - I S D N C a u s e N u m b e rs

CODE MEANING ACTION

1 unallocated (unassigned) number check number andcall again *

2 no route to specified transitnetwork

notify system manager

3 no route to destination notify system manager

6 channel unacceptable notify system manager

7 call awarded and being deliveredin an established channel

no action *

16 normal clearing (messagedisplayed as text)

no action *

17 user busy (message displayed astext)

call later

18 no user responding call later

19 no answer from user (user alerted) call later

21 call rejected call later

22 number changed check number andcall again

27 destination out of order call later

28 invalid format (address incomplete) check number andcall again *

29 facility rejected notify system manager

31 normal unspecified no action *

CODE MEANING ACTION

34 no circuit/channel available call later *

38 network out of order wait and call later

41 temporary failure call later *

42 switching equipment congestion call later

43 access information discarded no action *

44 requested circuit/channel notavailable


47 resource unavailable, unspecified notify system manager

49 quality of service not available notify system manager

50 requested facility not subscribed notify system manager

57 bearer capability not authorised notify system manager

58 bearer capability not presentlyavailable

call later *

63 service or option not avilable,unspecified


65 bearer capability not implemented check destination iscorrect, try again fromdifferent compatibleterminal, notifysystem manager ifmessage returns

* if the message returns frequently notify system manager

Appendix D - ISDN Cause Numbers DKT & DSTD-8

CODE MEANING ACTION

66 channel type not implemented notify system manager

69 requested facility not implemented notify system manager

70 only restricted digital informationbearer capability is available


79 service or option notimplemented, unspecified


81 invalid call reference value notify system manager

82 identified channel does not exist notify system manager

83 a suspended call exists, but thiscall identity does not

no action *

84 call identy in use no action *

85 no call suspended no action *

86 call having the requested callidentity has been cleared

no action *

88 incompatible destination check destination iscorrect, try again fromdifferent compatibleterminal, notifysystem manager ifmessage returns

CODE MEANING ACTION

91 invalid transit network selection notify system manager

95 invalid message, unspecified notify system manager

96 mandatory information element ismissing


97 message type non-existant or notimplemented


98 message not compatible with callstate or messages typenon-existant or not implemented


99 information element non-existantor not implemented


100 invalid information elementcontents


101 message not compatible with callstate


102 recovery on timer expiry no action *

111 protocol error, unspecified notify system manager

127 interworking, unspecified notify system manager

* if the message returns frequently notify system manager

A p p e n d i x D - I S D N C a u s e N u m b e rs

Appendix D - ISDN Cause Numbers DKT & DSTD-9

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