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andDIVERSITY
INCLUSION
2Diversity and Inclusion | Curran & Connors and Jennifer Brown Consulting
1. Overview
2. Findings
3. How to Get There
4. Expertise
CONTENTS
“DIVERSITY: THE ART OF THINKING INDEPENDENTLY TOGETHER.”—Malcolm Forbes
Chapter One:
OVERVIEW
Diversity and Inclusion | Curran & Connors and Jennifer Brown Consulting 4
UNDERSTANDING DIVERSITY AND INCLUSION.TAKE THE D&I CONVERSATION BEYOND REPORTING AND MAKE IT A PART OF YOUR BRAND AND ALL OF ITS COMMUNICATIONS.
OVERVIEW
5Diversity and Inclusion | Curran & Connors and Jennifer Brown Consulting
FOUR PILLARS OF DIVERSITY
PEOPLELeverage talent of employees, resource groups, mentoring, philanthropy, fairness
LEADERSHIPReflect the marketplace and build reputation, accountability for results, personal communications, visibility
COMMUNITIES Increase innovation and group performance, workforce breakdown, recruitment, diameter of existing talent, structures
SUPPLIERSImprove financial performance, spend with companies owned by people from underrepresented groups, accountability, support
OVERVIEW
6Diversity and Inclusion | Curran & Connors and Jennifer Brown Consulting
Languages Spoken AccentTone
Physical Traits
Voice
Appearance
Age
Legacy Companies
Decision-making Style
Values/BeliefsGender
Work Tempo
Communication Style
EducationExperiences
Talents
Religion/Spirituality
Work Ethic
Issue of Resolution
Sexual Orientation
Family Status
Perceptions of Time
Race
Things employees typically keep above the surface
Things employees typically keep below the surface
Things employees typically struggle to bury deep or cover up in the workplace
TOPICS ABOVE AND BELOW THE DIVERSITY WATER LINEOVERVIEW
7Diversity and Inclusion | Curran & Connors and Jennifer Brown Consulting
Respect
Variety
Innovation
Invention
Equality
Understanding
Versatility
Acceptance
Support
Revolution
Refinement
Personality
Balance
Expansion
Perspective
Culture
Ambition
Accountability
Transparency
Partnership
Engagement
MESSAGESOVERVIEW
Chapter Two:
FINDINGS
Diversity and Inclusion | Curran & Connors and Jennifer Brown Consulting 9
DIVERSITY DRIVES RELATIONSHIPS.IT INCREASES CONNECTIONS WITH YOUR EMPLOYEES, CUSTOMERS AND MERCHANTS—AND ULTIMATELY YOUR REVENUE.
FINDINGS
Diversity and Inclusion | Curran & Connors and Jennifer Brown Consulting 10
DIVERSITY HELPS RETENTION. EMPLOYEES LIKE KNOWING THEY WORK FOR A COMPANY THAT HAS AN INCLUSIVE WORKFORCE THAT SUPPORTS EQUALITY.
FINDINGS
Companies with more diverse teams
have a 22% lower turnover rate than
those with homogeneous teams. (Source: Fast Company)
Diversity and Inclusion | Curran & Connors and Jennifer Brown Consulting 11
DIVERSITY FOSTERS INNOVATION.DIVERSITY CULTIVATES A MORE CREATIVE AND INNOVATIVE WORKFORCE BY BRINGING TOGETHER DIFFERENT PERSPECTIVES, BACKGROUNDS AND EXPERIENCES.
FINDINGS
Well-managed diverse work teams produce
results that are 6 times higher than
homogeneous teams. (Source: Diversity Best Practices)
Diversity and Inclusion | Curran & Connors and Jennifer Brown Consulting 12
DIVERSITY INCREASES PROFITABILITY. IT LEADS TO GREATER RETURN ON CAPITAL INVESTMENT, INCREASE IN RETURN ON SALES AND RETURN ON EQUITY.
FINDINGS
Publicly traded companies on the
DiversityInc Top 50 List outperform the
S&P 500 by 29% over one year and 80%
over 10 years, and outperform the Dow
Jones Industrial Average by 20% over one
year and 50% over 10 years.(Source: DiversityInc)
Diversity and Inclusion | Curran & Connors and Jennifer Brown Consulting 13
FINDINGS
PERFORMANCE
COMPANIES WITH AT LEAST THREE WOMEN DIRECTORS HAVE EXPERIENCED:
(Source: Fast Company)
RETURN ON CAPITAL INVESTMENT
INCREASE ON RETURN ON SALES
INCREASE ON RETURN ON EQUITY
Fortune’s most desirable employers for women outperform
industry medians on profits as a percentage of revenue (+55%),
profits as a percentage of assets (+50%) and profits as
percentage of equity (+59%). (Source: Catalyst)
Companies with women
CEOs experience a 50%
increase in stock and a 25%
increase in the S&P 500. (Source: Catalyst)
Companies driving innovation
by leveraging various
perspectives meet product
revenue targets 46% more often
and product launch dates 47%
more often than industry peers.(Source: Diversity Best Practices)
A 1% increase in gender
diversity has proven to result
in a minimum 3% increase
in sales revenues. (Source: Diversity Best Practices)
Companies with skilled
inclusive leaders are 45%
more likely to see an
increase in market share
and 70% more likely to
capture a new market.(Source: Center for Talent Innovation)
66% 42% 53%
Diversity and Inclusion | Curran & Connors and Jennifer Brown Consulting 14
PERCENTAGE OF EMPLOYEES WHO DO NOT FEEL ENGAGED AT WORK.(Source: Gallup)
87% FINDINGS
ENGAGEMENT
Operating income is 37%
lower for companies with
disengaged employees.
Disengaged employees cost
$3,400 for every $10k in
annual sales.
–37% –$3,400
Engaged companies
experience 2 times lower
turnover, 2 times higher
productivity and 2 times
customer loyalty.
2×Engaged companies
experience profits up
to 3 times faster.
3×
Diversity and Inclusion | Curran & Connors and Jennifer Brown Consulting 15
83% OF THE GROWTH BETWEEN 2000 AND 2050 IN THE WORKING-AGE POPULATION WILL BE NEW IMMIGRANTS AND THEIR CHILDREN.
FINDINGS
WORKFORCE
Racially diverse teams
outperform non-diverse
ones by 35%.
More revenue is earned
by bilingual employees.
10%
35%Percentage of managers who
say they are “too busy” to
implement diversity initiatives.
Number of generations that
now coexist in the workplace.
5 GENERATIONS
41%
Diversity and Inclusion | Curran & Connors and Jennifer Brown Consulting 16
DIVERSITY AND INCLUSION SURVEYRecent research conducted by McKinsey & Company, Why Diversity Matters. January 2015
McKinsey’s latest report examined proprietary data sets for 366 public companies across a range of industries in Canada, Latin America, the United Kingdom and the United States.
FINDINGS
83% EXECUTIVES WHO BELIEVE A DIVERSE WORKPLACE IMPROVES THEIR COMPANY’S ABILITY TO CAPTURE AND RETAIN A DIVERSE CLIENT BASE.
79% 85% 35%Executives who
believe diversity
initiatives have a
positive impact on
company culture.
Large global
corporations that
believe diversity is
crucial to fostering
innovation in
the workplace.
Companies in the
top quartile for
racial and ethnic
diversity are 35%
more likely to have
financial returns
above their
respective national
industry medians.
17Diversity and Inclusion | Curran & Connors and Jennifer Brown Consulting
Winning Moments of Truth
2013 – 2014 Diversity & Inclusion Annual Report
DIVERSITY& I N C L U S I O N2015
2
Citi Diversity2014 ANNUAL DIVERSITY REPORT
WHO’S DOING IT
Citigroup has been doing D&I reporting since 1999.
FINDINGS
Chapter Three:
HOW TO GET THERE
19Diversity and Inclusion | Curran & Connors and Jennifer Brown Consulting
LEVEL 5DYNAMIC
Extending level 4 toinclude external partners
as a valued resource and expert
LEVEL 4 DYNAMICBeing recognized and sought a�er by
internal partners as a valued resource and expert
LEVEL 3 OPERATIONALStandardizing processes and
activities, becoming “business as usual”
LEVEL 2 FORMALIZEDDeveloping structure and focused activities
LEVEL 1 FOUNDATIONALComing together ad hoc with a�nity interests
ERG PROGRESSION MODELSM
Offers a living, breathing framework supporting ERG/BRG
leader competencies to meet annual objectives in alignment
with enterprise goals as well as support and enhance
D&I mission, vision and values.
HOW TO GET THERE
20Diversity and Inclusion | Curran & Connors and Jennifer Brown Consulting
DIVERSITY AND INCLUSION ASSESSMENT
IN-HOUSE DIVERSITY AND INCLUSION
TRAINING
INCLUSIVE BEHAVIOR TOOLKITS
ONE-ON-ONE CONSULTING
INCREASE INTERNAL DIVERSITY AND INCLUSION EFFORTSStrengthening your culture by focusing on employee engagement,
cultivating innovation and creativity, and building an inspired workforce.
HOW TO GET THERE
21Diversity and Inclusion | Curran & Connors and Jennifer Brown Consulting
REPORT YOUR FINDINGS AND PRACTICESSpreading your message across various platforms to
connect with internal and external stakeholders.
HOW TO GET THERE
BRANDING STRATEGY AND EXECUTION
D&I REPORT AND ERG REPORT DESIGN
AND STRATEGY
INTERACTIVE REPORT WEBSITES, MICROSITES, INTRANETS AND OTHER
RESOURCES
COMMUNICATIONS AND MARKETING MATERIALS
Chapter Four:
EXPERTISE
23Diversity and Inclusion | Curran & Connors and Jennifer Brown Consulting
Curran & Connors is a full-service, creative agency
specializing in corporate reporting, communications,
branding and digital solutions. Merging a strategic
business approach with creative excellence, we solve the
highest stakes communications and design challenges.
We deliver memorable experiences and produce
measurable results for our clients and their stakeholders.
Jennifer Brown Consulting is a certified woman- and
LGBT-owned strategic leadership and diversity and
inclusion consulting firm, specializing in the future of
the workforce and workplace, and dedicated to building
more inclusive workplaces where all kinds of talent can
feel welcomed, valued, respected and heardSM.
AGENCIESEXPERTISE
24Diversity and Inclusion | Curran & Connors and Jennifer Brown Consulting
SELECT CLIENTSEXPERTISE
25Diversity and Inclusion | Curran & Connors and Jennifer Brown Consulting
INDUSTRY LEADERS: JENNIFER'S NEW BOOKEXPERTISE
INCLUSION: DIVERSITY, THE NEW WORKPLACE, AND THE WILL TO CHANGEAn Amazon Best Seller
Diane Cheadle Senior Account Executive
Curran & Connors, Inc.
1 West 34th Street, Suite 202
New York, NY 10001-3011
T. 631.608.2598
Jennifer Brown President & CEO
T/F. 888-522-1599
C. 917-769-1599
THANK YOU.