DIVERSITY – A VALUE ADDED

DIVERSITY ???

DIVERSITY LAYERS

• 4 Layers:

• “Personality”

• Internal Dimensions

• External Dimensions

• Organizational Dimensions

DIVERSITY LAYERS

• Personality

• Your Unique Core

DIVERSITY LAYERS

• INTERNAL DIMENSIONS:

• Race

• Gender

• Age

• Ethnicity

• Physical Ability

• Sexual Orientation

DIVERSITY LAYERS

• EXTERNAL DIMENSIONS:

Marital Status• Parental Status• Appearance• Work Experience• Educational

Background

• Religion• Recreation Habits• Personal Habits• Income• Geographic Location

DIVERSITY LAYERS

• ORGANIZATIONAL DIMENSIONS:

• Classification• Field of Work• Division or Work

Group

• Seniority• Work Location• Management Status• Union Affiliation

DIVERSITY LAYERS

• What We Notice About Others:

• Race

• Gender

• Age

• Appearance

• Facial Expressions

• Eye Contact

• Movement

• Personal Space

• Touch

WHY NOT DISCUSSED

• Lack of Knowledge

• Fear

• Discomfort

• Limited Training Opportunities

WHY VALUE DIVERSITY?

• Demographics have Changed!

DO YOU KNOW CALIFORNIA?

• 30 Million in 1990

• 34 million in 2000

• 1 of 8 Americans is Californian

• 28% is Foreign Born

• Most Diverse State in WORLD!

DO YOU KNOW…

• 25% Students ESL• 52% WOMEN in CA, 48.7% in Kern• 53.3% Minorities in CA , 51.5% in Kern• 250,000 new jobs needed each year• 50,000 new students / year• Immigrant Pop Increases +1 mil/yr• Single Head of Households increasing• 50 million pop by 2025

DEMOGRAPHICS NOW

DEMOGRAPHIC TRENDS

WHY VALUE DIVERSITY?

• Demand/Need for Services

• Makes Good Business Sense!

• Experience/Ideas stems from Diverse backgrounds

WHY NOT TO IGNORE

• Has affect on Individual Performance

• Has affect on Organization’s Effectiveness

• Impacts Organization’s Cost

AFFECT ON PERFORMANCE

• Economic Performance

• Enhances Revenue due to– Improved Marketing– Improves Problem-Solving– Adds Creativity– Increases Innovation

ORGANIZATIONAL COST

• Employee Turnover

• Absenteeism

• Inter Group Barriers to Contribution or to participation

• Harassment Behavior

• Discrimination Suits

• Reduced Efficiency of Communication

REPRESENTATIVE BUREAUCRACY

• Enhanced Efficiency

• Must be Broadly Inclusive

• Processes must promote Inclusiveness

• Reflects Society on all Levels

REPRESENTATIVE BUREAUCRACY

• Diverse Groups bring Diverse Perspectives, Knowledge, Values, Skills

• Product of Interactions More Valuable• More Democratic Decision-Making• Better Decisions• Improves Bureaucratic Operations/Outputs• More Responsive to Clientele/Consumers• Elevates Social Equity and Justice

OTHER DIVERSITY ISSUES

• Gender Issues in Public Service

• Gerontology Issues

• Technology Issues