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District of West Vancouver2017 Parks User Survey
November 2017
2
Table of Contents
Slide
Introduction 3
Methodology 4
Executive Overview 5
Detailed Findings 11
1. Outdoor Recreation Activities Participated in Over Past Year 12
2. Frequency of and Reasons for Visiting West Vancouver Parks 17
3. Outdoor Activity Participation in the Upper Lands 24
4. Satisfaction with Maintenance & Upkeep of West Vancouver Parks26
5. Frequency of Visiting District Facilities for Programs & Services 29
6. Satisfaction with Services Provided by Parks, Culture and
Community Services 32
Demographics 34
Introduction
• At the request of the District of West Vancouver, market research was conducted amongst a random sample of 501 West
Vancouver residents to gain insight into households’ usage of West Vancouver’s parks.
• This research was first conducted in 2002 and again in 2006 and 2011, and now the District has commissioned Mustel group
to conduct a similar study measuring usage of West Vancouver’s parks and participation in outdoor activities.
• The key objectives of the tracking are to:
Determine the types of outdoor recreation activities participated in over the past year
Determine the frequency of and reasons for visiting West Vancouver parks
Measure the level outdoor activity participation in the Upper Lands
Gauge satisfaction with maintenance and upkeep of West Vancouver parks.
• Additionally, the 2017 survey also captured:
Frequency of visiting District facilities for programs and services
Satisfaction with services provided by Parks, Culture and Community Services.
• Findings from the research will be used by the District to report on use of parks and overall satisfaction with parks
maintenance. This information is also used in annual budget preparation.
• This report presents the findings from the 2017 study and where possible, compares current findings against 2002, 2006 and
2011.
3
Methodology
4
• A random, representative sample of 501 residents aged 18 or older in the District of West Vancouver were interviewed by telephone
using a computer assisted telephone interview methodology (CATI) in which live interviewers from the Vancouver call centre conduct
the surveys by telephone, following a script and entering responses into a survey software making collection of data more efficient.
• All telephone interviewing was conducted from Mustel Group’s Vancouver based call centre from November 6–26, 2017.
• Specific steps were taken to ensure the sample was representative of the population by age and region and to minimize bias
including:
industry standard randomization of survey sample (the sample of households is first drawn at random from all available
listings, this sample is then randomized before being loaded into the survey software)
household randomization – at the point of contact the person within the household that responds is selected at random by
asking to speak with the person 18 years of age or older and whose birthday comes next
multiple attempts (up to six calls) made to reach each household or respondent to minimize selection bias.
• At the tabulation stage, minor weighting factors were applied to the final sample to ensure the distribution of interviews closely
matches Statistics Canada Census data according to age, gender and geographic distribution of households in the Upper, East,
West and Central areas of the District West Vancouver for a representative sample of the population.
• Margin of error on a random sample of 501 completed interviews: 4.4% at 95% confidence level in the most conservative case.
• When comparing 2017 results against 2011 on the total sample, a shift of +/- 6 percentage points is generally required in order to be
statistically significant at the 95% level of confidence. Shifts of less than 6 percentage points on the total sample may or may not be
statistically significant depending on the level of agreement to the particular question.
• Comparisons with 2002 and 2006 would require a shift of +/- 7 percentage points.
Executive Overview
Types of Outdoor Recreation Activity Participated in Over the Past Year
West Vancouver households continue to participate in a broad range of outdoor activities.
• In the past 12 months the large majority of households took leisurely walks (93%) or went to the beach (86%).
• The proportion of those hiking or trail walking increased from 68% in 2011 to 75% currently, making it the third most
common activity.
• Activities where participation increased include swimming in the ocean (45%, up from 37% in 2011), kayaking or
canoeing (27%, up from 16%), and park stewardship (9%, up from 5%).
• Activities where participation decreased include running, jogging or power walking (58%, down from 66% in 2011),
nature appreciation/bird watching (47%, down from 54%), and dog walking (33%, down from 44%).
Frequency of participation influenced by age and household composition and tends to vary with the
seasonality of the activity.
• On most outdoor activities, participation is higher among younger residents and households with children.
• Higher frequency activities (i.e. once a week or more) include walking for leisure, dog walking and
running/jogging/power walking.
• Lowest frequency activities include park stewardship volunteering, swimming in the ocean, going on picnics or
kayaking/canoeing tend to be the activities engaged in least frequently.
• All other activities exhibit more varied levels of involvement.
5
Executive Overview
Frequency of Visiting West Vancouver Parks
West Vancouver parks continue to be well-used by households in all areas of the District.
• A total of 95% of households visited a West Vancouver park in the past 12 months.
• The few households that do not visit any of the parks generally cite a simple lack of interest as a key barrier, with
mobility challenges or beyond walking distance an issue for some, rather than issues with the parks themselves.
Large, popular parks continue to be the most commonly used.
• Unchanged since 2002, 94% of households have visited these parks in the past year.
• The majority of West Vancouver households (80%) continue to visit these parks once a month or more, including 45%
who visit at least once a week.
Visitation of local, less popular parks decreases somewhat.
• Three-quarters of households have visited these parks in the past year (76%), down from 82% in 2011. This change
appears to be a slight shift of infrequent users to non-users, though most users of these parks continue to visit only
occasionally.
Visitation to small neighbourhood parks stable.
• Remaining in line with 2011, with three-quarters having visited these parks in the past year.
• Frequency of visits remains statistically unchanged since 2011 with the majority of households visiting small parks on
a more regular basis, that is at least once a month or more (52%).
6
Executive Overview
7
Reasons for Visiting West Vancouver Parks
The main draw for visiting all types of West Vancouver parks is for walking.
• More households report visiting large, popular parks and local parks for this purpose compared to five years ago (76%
vs. 62%, and 62% vs. 50% respectively).
• Other reasons for visiting West Vancouver parks are largely the same as previous years, including dog walking,
solitude/relaxation and family time.
• In spite of an overall decrease in the proportion of residents reporting they took part in nature appreciation and bird
watching in the past 12 months, the proportion of households giving that as a reason to visit large and small parks
increased compared with 2011 (from 14% to 25% for large parks and 10% to 17% for small parks).
• For the first time in 2017, 10% report visiting large, popular parks for community events.
Outdoor Activity Participation in the Upper Lands
Participation in outdoor activities in the Upper Lands increases in 2017.
• Returning to a level last seen in 2006, 46% of households in 2017 report participating in outdoor activities in the Upper
Lands compared with 34% in 2011.
• As in the past, households most often visit Upper Lands to go for walks/hikes/snow shoeing.
Executive Overview
Satisfaction with Maintenance and Upkeep of West Vancouver parks
Residents remain largely satisfied with maintenance and upkeep of West Vancouver parks and facilities.
• All measures remain stable since 2011, with the large majority of those with an opinion “very” or “somewhat” satisfied
with each aspect.
• Satisfaction increases for the maintenance and upkeep of trails (87% currently, up from 80% in 2011), and park
washrooms (68% currently, up from 63% in 2011).
• Measured for the first time in 2017, the large majority of residents are satisfied with garbage and litter collection (81%).
• The majority of those with an opinion are also satisfied with recycling opportunities in parks (58% satisfied vs. 23%
dissatisfied) as well as with tennis and other sports courts (52% satisfied vs. 9% dissatisfied).
8
Executive Overview
9
Frequency of Visiting District Facilities for Programs and Services
West Vancouver Community Centre most commonly used and frequently visited
• In the past 12 months, the West Vancouver Community Centre was the most commonly used District facility (69%), and
the most frequently visited for programs and services—about half of those that have visited in the past 12 months visit
once a week or more often (48%).
• Next most popular is the Aquatic Centre (52% visited in the past 12 months), used once a week or more by one-third
of past 12 month visitors.
• About one-third visited the Gleneagles Community Centre (38%), and the Seniors’ Activity Centre (33%) in the past
year.
• Less commonly visited in the past 12 months were the Ice Arena (27%) and the West Vancouver Museum (20%).
Ferry Building Gallery is popular but with infrequent visitors
• While more than half of households have visited the Ferry Building Gallery in the past 12 months (56%), the majority
tend to visit just a few times a year.
Executive Overview
10
Satisfaction with Services provided by Parks, Culture and Community Services
Majority of those with an opinion are satisfied with all services provided.
• Satisfaction is particularly high for parks and trails, arts and culture services, recreation programs, and environmental
protection.
• The large majority of those with an opinion are also satisfied with youth services (out of 52% responding, 47% are
satisfied compared with just 6% dissatisfied).
11
Detailed Findings
12
1. Outdoor Recreation Activities Participated in Over the Past Year
93%
86%
75%
59%
58%
52%
47%
45%
39%
33%
95%
83%
68%
53%
66%
46%
54%
37%
35%
44%
93%
85%
n/a
51%
66%
42%
44%
40%
44%
42%
94%
87%
n/a
58%
59%
n/a
50%
41%
44%
36%
2017 (n=501) 2011 (n=520) 2006 (n=300) 2002 (n=300)
13
Q.3a) Thinking of the last 12 months, have you or family
members living with you participated in any of the following
outdoor recreation activities?1
Q3b) Anything else?
Outdoor Recreation Activities Participated In Past Year
Walking for leisure2
Going to the beach
Hiking or trail walking3
Going on a picnic
Running/jogging/
power walking
Cycling4
Nature appreciation/
bird watching
Swimming in the ocean
Going to the playground/
kids pool/water park
Dog walking
33%
28%
27%
26%
21%
17%
10%
9%
3%
34%
27%
16%
29%
24%
16%
10%
5%
n/a
40%
33%
22%
27%
25%
n/a
7%
n/a
n/a
41%
34%
n/a
n/a
n/a
n/a
16%
n/a
n/a
Golfing
Outdoor field sports
Kayaking/canoeing5
Tennis
Mountain biking4
Other court uses (e.g.
basketball or roller hockey)
Youth activities
Park stewardship volunteer6
Pickleball
Additional activitiesmentioned unaided7
2017 2011
Skiing/x-country
skiing/snow boarding13% 9%
Sailing/Other boating 8% 3%
Gardening 3% n/a
1 2002 question wording: Thinking of the last 12 months, have you or members of your family participated in
any of the following outdoor recreation activities?2 2002/2006 question wording: Walking for pleasure.3 2002/2006 question wording: Day hikes. 51% and 50% mentions of day hikes in 2002 and 2006,
respectively.
4 41% mention of mountain biking/cycling in 2002. This compares to a 44%, 47% and 54% net mentions of mountain
biking/cycling in 2006, 2011 and 2017 respectively.5 2% unaided mentions of kayaking in 2002.6 18% expressed interest in volunteering for park stewardship activities (QD4a).7 Major mentions only
• Walking for leisure and going to the beach continue to be the most common outdoor recreation activities among
West Vancouver households. Over the past 12 months, 93% report that they or somebody in their household took
leisurely walks and 86% went to the beach. These levels are in line with previous waves. Third most popular, hiking
or trail walking, increased in popularity this year from 68% in 2011 to 75% currently.
• About half of all households report going on picnics (59%), running, jogging or power walking (58%), or cycling
(52%).
• In addition to hiking or trail walking, other activities that saw an increase in participation include swimming in the
ocean (45%, up from 37% in 2011), kayaking or canoeing (27%, up from 16%), and park stewardship (9%, up from
5%).
• Activities that saw a decrease in participation include running, jogging or power walking (58%, down from 66% in
2011), nature appreciation/bird watching (47%, down from 54%), and dog walking (33%, down from 44%).
• Participation in other activities is otherwise statistically unchanged since 2011.
• As observed in the past, participation in outdoor activities tends to be influenced by age and household composition.
On most outdoor activities, participation is higher among younger residents and among households with children.
• It may be worth noting, some differences may have occurred due to the 2017 survey being conducted at a different
time of year to the 2011 survey, the former conducted in the fall, the latter in the spring, which may influence recall
of activities participated in throughout the year. The aging population may also contribute to certain trends.
14
Outdoor Recreation Activities Participated In Past Year
Frequency of Outdoor Recreation Activity Participation
15
87%
83%
77%
88%
70%
72%
53%
55%
47%
50%
40%
41%
37%
38%
32%
32%
29%
35%
29%
22%
7%
12%
16%
8%
21%
18%
27%
22%
26%
25%
38%
35%
32%
28%
29%
26%
28%
29%
27%
36%
6
5
7%
3
9%
8%
20%
20%
24%
22%
21%
22%
28%
31%
36%
38%
35%
33%
41%
41%
1
1
4
3
3
1
1
3
4
2
2
7%
3
3
2017
2011
2017
2011
2017
2011
2017
2011
2017
2011
2017
2011
2017
2011
2017
2011
2017
2011
2017
2011
Once a week or more
1 - 3 times a month
A few times a year
Just once a year
As found in 2011, the frequency
of participation in 2017 varies
with the activity, with regular
participation being the most
common for dog walking, leisure
walking, and running/ jogging/
power walking.
Frequency of participating in
most activities in 2017 is
generally in line with that of 2011,
with just a decrease noted by
those walking for leisure (77%
walk once a week or more
compared with 88% in 2011).
Q.4) How often do you or your family member living with you (insert activity
participated in) in the last 12 months?
Base Total 2011 (n= 26*-495)
*Caution: Small base size
Walk your dogs
Walk for leisure
Run/ jog/ power walk
Outdoor field sports such as
soccer, baseball field hockey
Nature appreciation/ bird
watching
Hike or trail walk
Go to the beach
Base Total 2017 (n=13*-470)
*Caution: Small base size
Youth activities like
skateboarding or BMX biking*
Go to playground/ kids pool/
waterpark
Other court uses such as
basketball, roller hockey
Continued…
Frequency of Outdoor Recreation Activity Participation (cont.)
16
28%
31%
27%
n/a
26%
34%
24%
34%
23%
31%
17%
19%
12%
14%
7
5
5
7
20%
26%
21%
32%
38%
20%
24%
27%
34%
20%
10%
19%
18%
17%
19%
13%
21%
48%
38%
24%
38%
25%
51%
37%
43%
32%
51%
56%
59%
61%
61%
71%
68%
63%
4
3
28%
4
2
5
5
7%
3
12%
14%
10%
6
15%
5
14%
8%
2017
2011
2017
2011
2017
2011
2017
2011
2017
2011
2017
2011
2017
2011
2017
2011
2017
2011
Once a week or more
1 - 3 times a month
A few times a year
Just once a year
As in 2011, participation is least
frequent for park stewardship,
swimming in the ocean,
kayaking/canoeing, or going on picnics
(i.e. a few times a year or less).
The remaining activities exhibit a wider
range of involvement—broadly an
equal proportion say they participate
regularly, one to three times a month or
a few times a year or less frequently.
Compared with 2011, participation in
mountain biking, cycling, tennis or golf
appears to have lessened somewhat,
each seeing an increase in those
saying they participate a few times a
year.
Q.4) How often do you or your family member living with you (insert activity
participated in) in the last 12 months?
Base Total 2011 (n= 26**-495)
**Caution: Small base size
Mountain bike
Pickleball*
Cycle
Tennis
Golf
Park stewardship volunteer**
Swim in the ocean
Base Total 2017 (n=13*-470)
*Caution: Small base size
Kayak or canoe
Go on a picnic
17
2. Frequency of and Reasons for Visiting West Vancouver Parks
40%
20%
17%
10%
4%
--
--
20%
12%
3%
30%
19%
12%
3%
9%
22%
Not interested
None within walking distance
Personal mobility issues
Too busy
Don't meet my needs
Security concerns
Other
No reason in particular
Reason For Not Visiting
2017 (n=33*)
2011 (n=31*)
Visited a West Vancouver Park in the Past Year
18
Identical with 2006 and 2011, 95%
of West Vancouver households
visited a West Vancouver park in
the past 12 months.
Household park visitation is similar
in the East, Central and West
regional areas of the District (95-
98%), but slightly lower among
those living in the Upper region
(86%).
Park visitation is otherwise
consistent between other
demographic segments.
Among the few that have not been
to a District park in the past 12
months, lack of interest is now the
primary reason, followed by
distance, each increasing
significantly compared with 2011.
Not changing significantly, mobility
issues and not having the time are
still factors for some.
95%
95%
95%
2017(n=501)
2011(n=520)
2006(n=300)
% Visited
Q.6b) Why Not?
*Caution: Small base size
Note: In 2002, 96% of residents reported personally visiting a West Vancouver park in the past 12
months. The ‘% visited’ reported above takes into account visits made by the respondent of the
survey, any other family members or a combination of both.
Q. .6a) Have you or has any family members in your household
visited o West Vancouver park in the past 12 months?
Frequency of Visiting Large, Popular Parks
19
45%
48%
53%*
55%*
35%
26%
24%
22%
14%
20%
15%
18%
1
1
1
2
2
5
5
5
4
2017 (n=501)
2011 (n=520)
2006 (n=300)
2002 (n=300)
Once a week or more
1 - 3 times a month
A few times a year
Less than once a year
Never
Not in the past 12 months
Past year visitation of large, popular
parks in West Vancouver sees a slight
increase compared with 2011, with the
proportion visiting 1–3 times per
month, increasing from 26% to 35%.
Compared with 2002 and 2006
however, the proportion visiting once a
week or more has declined, from just
over half to 45% currently.
As in the past, only a small proportion
(5%) of West Vancouver households
has not visited these parks in the past
12 months.
Large parks are somewhat more likely
to be used frequently by dog owners
(55% use once a week or more
compared with 42% of non-owners).Q.7a) How often do you or your family visit large, popular parks such as Ambleside,
Dundarave, John Lawson, Whytecliff, Whyte Lake or Lighthouse Park that offer a
variety of features and active things to do?
*Includes 10% (in 2002) and 13% (in 2006) who say they visited these parks everyday
Frequency of Visiting Local, Less Popular Parks
20
9%
11%
13%*
14%*
19%
21%
17%
21%
41%
37%
40%
37%
7
13%
7
7
19%
5
5
4
5
13%
18%
17%
2017 (n=501)
2011 (n=520)
2006 (n=300)
2002 (n=300)
Once a week or more
1 - 3 times a month
A few times a year
Less than once a year
Never
Not in the past 12 months
Past year visitation of local, less
popular parks is slightly lower than
2011 (76% have visited these
parks vs. 82% in 2011).
The change in usage appears to
be a shift of infrequent users to
non-users. However, use amongst
more frequent users appears to
be stable.
Residents living in the West and
Central regions are more likely to
be frequent users than those in
the East or Upper regions.
Most users of these parks
continue to visit only occasionally.
Q.8a) How often do you or your family visit local, less popular parks such as
Horseshoe Bay Park, Cypress Falls Park, or Memorial Park that offer other park
experiences and features?
*Includes 2% in 2002 and 2006 who say they visited these parks everyday
Frequency of Visiting Small, Neighbourhood Parks
21
30%
34%
45%*
31%*
22%
17%
15%
18%
19%
21%
16%
14%
5
5
4
7%
18%
5
5
4
5
17%
15%
22%
12017 (n=501)
2011 (n=520)
2006 (n=300)
2002 (n=300)
Once a week or more
1 - 3 times a month
A few times a year
Less than once a year
Never
Not in the past 12 months
Don't know
Visitation to small, neighbourhood
parks is in line with 2011, with
three-quarters (76%) having visited
these parks in the past year.
Consistent with past waves, visits
to small neighbourhood parks tend
to be made on a regular basis.
o Twice as many households
visit these parks once a
month or more, versus a
few times a year or less.
Residents in the Central region of
the District are somewhat more
likely to be frequent visitors to
these parks, with those in the
Upper region the least likely to visit
at all.
Q.9a) How often do you or your family visit small parks located right in your
neighbourhood?
*Includes 10% in 2002 and 14% 2006 who say they visited these parks everyday
Reasons for Visiting West Vancouver Parks
Large, Popular Parks Local, Less Popular Parks Small, Neighbourhood Parks
2006 2011 2017 2006 2011 2017 2006 2011 2017
Base (Among Those Visiting Specific Park
Types)
Major Mentions Only
(282)
%
(479)
%
(462)
%
(209)
%
(350)
%
(320)
%
(232)
%
(365)
%
(328)
%
To go for a walk 64 62 76 41 50 62 56 53 57
To find quiet/ solitude/ sit/ relax/ people watch 26 26 26 24 22 27 14 16 16
To walk the dog 20 26 21 16 20 16 29 25 22
Family time and activities/ picnic/ casual,
unorganized sports 34 21 23 27 17 12 17 15 14
Birdwatching/ nature activity 17 14 25 19 21 27 10 10 17
Go to playground 16 14 16 10 7 8 13 17 14
For individual exercise/ activity/ jog or run 18 13 14 16 10 6 15 7 6
To get out and socialize 4 8 10 4 5 7 2 3 6
For marine use (e.g. kayaking, canoeing,
boating, yachting, scuba diving, snorkeling,
swimming)9 8 8 4 2 4 3 - 2
To play organized, league sports 8 5 2 1 3 1 4 3 2
To bike/cycle 3 3 3 4 1 1 4 3 3
Outdoor festivals/concerts 2 2 - - - - 1 - -
Hiking 3 1 - 4 4 - 2 - -
Art shows - 1 - - - - - - -
Close to home/easy to get to - - - - - - - 2 -
Community event - - 10 - - 4 - - <1
Proximity to other facilities/services
(restaurants, live nearby, etc.) - - - - - 9 - - 7
Q.7b/8b/9b) What draws you and your family to these parks – what do you do there?
22: Statistically significant increase : Statistically significant decrease
• The main draw for visiting West Vancouver parks continues to be “going for a walk”. This is true regardless of the
size of the park.
o Compared with 2011, more households in 2017 visit large popular parks (76% currently vs. 62% in 2011), or
local parks (62% currently vs. 50% in 2011) to go for a walk.
o This is generally consistent by region and other demographic segments.
• Secondary reasons for visiting West Vancouver parks are largely the same as previous waves:
o Between 16% and 27% say they visit these parks to find quiet/solitude or to walk their dogs.
o Between 12% and 23% still visit parks of all types to spend time with family .
• In spite of an overall decrease in the proportion of residents reporting they took part in nature appreciation and bird
watching in the past 12 months, the proportion of households giving that as a reason to visit large and small parks
increased compared with 2011 (from 14% to 25% for large parks and 10% to 17% for small parks).
• In 2017, mentions are made of visiting West Vancouver parks for community events, particularly in the large popular
parks, referencing events such as festivals, fireworks, concerts and farmers’ markets.
• Also mentioned in 2017 are visits to local, less popular parks due to their proximity to other attractions such as
restaurants.
23
Reasons for Visiting West Vancouver Parks
24
3. Outdoor Activity Participation in the Upper Lands
Outdoor Activity Participation in the Upper Lands
25
The proportion of households
that report participating in
outdoor activities in the Upper
Lands in 2017 sees an
increase compared with 2011
(46% vs. 34% respectively),
returning to a similar level
reported in 2006.
Dog owners are somewhat
more likely than others to
report participation in outdoor
activities in the Upper Lands
(56% vs. 42% of non-owners).
As in the past, those
households who participate in
outdoor activities in the Upper
Lands mainly report going for
walks/hikes/snow shoeing.
46%
34%
43%
2017(n=468)
2011(n=520)
2006(n=300)
% Participated
Q.10b) What activities do you do there?
84%
17%
13%
10%
9%
6%
3%
2%
2%
2%
--
<1%
85%
--
14%
6%
21%
10%
2%
--
--
2%
5%
--
88%
--
11%
4%
15%
10%
2%
--
--
3%
8%
--
To go for a walk/ hike/ snowshoe
Misc. winter sports (skiing, tobogganing,etc.)
To walk the dog
Bird watch/ nature activity
To mountain bike
For individual exercise/ activity/ jog or run
To find quiet/ solitude/ sit/ relax/ peoplewatch
To get out and socialize
Visit cabin
Family time and activities/ picnic
Other
Nothing in particular
Activities Participated In(among those participating)
2017 (n=196)
2011 (n=178)
2006 (n=129)
Q. .10a) Have you or family members ever participated in any
outdoor recreation activities in the forested lands above the
residential neighbourhoods know as the Upper Lands?
26
4. Satisfaction with Maintenance and Upkeep of West Vancouver parks
47%
36%
46%
37%
37%
23%
35%
23%
23%
31%
18%
34%
27%
15%
12%
10%
14%
47%
56%
48%
56%
53%
67%
52%
57%
59%
47%
60%
40%
51%
52%
51%
48%
38%
3
6
2
4
4
5
5
12%
2
5
3
12%
16%
21%
8%
3
16%
4
4
2
3
3
2
6%
4
12%
14%
3
20%
25%
17%
17%
17%
19%
39%
2017
2011
2017
2011
2017
2011
2017
2011
2017
2017
2011
2017
2011
2017
2011
2017
2017
Very satisfied Somewhat satisfied Dissatisfied Very dissatisfied Don't know
Total
satisfied
94%
92%
93%
93%
90%
91%
87%
80%
81%
78%
78%
75%
78%
68%
63%
58%
52%
Satisfaction with Maintenance and Upkeep of West Vancouver parks
27
Residents continue to be largely
satisfied with the maintenance and
upkeep of West Vancouver parks and
related facilities, with all measures
stable since 2011.
The exception is an increase in
satisfaction with the maintenance and
upkeep of trails (87% currently, up
from 80% in 2011), and park
washrooms (68% currently, up from
63% in 2011).
Measured for the first time in 2017,
the large majority of residents are
satisfied with garbage and litter
collection (81%).
And, while ranked lowest in terms of
overall satisfaction, the majority of
those with an opinion are also
satisfied with recycling opportunities
in parks (58% vs. 23% dissatisfied),
and tennis and other sports courts
(52% satisfied vs. 9% dissatisfied).Base: 2017 (n=501)
2011 (n=520) Q.11) Next, how satisfied are you with the maintenance and upkeep of the following…
The parks themselves
Flowers and shrub beds
Beaches
Trails
Park playgrounds
Sports fields
Park washrooms
Garbage and litter
collection
Tennis & other sport
courts
Recycling opportunities in
parks
Additional Comments About District Parks or Trails
Is there anything else you would like to tell us about District
parks or trails? 2017
(501)
%
Yes 42
Misc. positive comments (satisfied with improved maintenance of
foliage, amount of recreations facilities, etc.)10
Garbage/ recycling/ dog waste issues (enforcement of bylaws,
more bins, etc.)8
Improvements/ maintenance of trails (lighting, repair stairs, etc.) 7
Dog issues (enforce current off leash bylaw, need more off leash
dog parks/ areas)5
Improvements/ maintenance of seawall (uneven surface,
separate bike lane, etc.)5
Improvements/ maintenance of public washroom facilities 4
Improvements/ maintenance of sports courts/ fields 3
More parking 3
Improvements for water access (boat launch, swimming pool/
dock, etc.)2
Resolve access issue with CN Rail 1
Improvements/ maintenance of beaches 1
Miscellaneous 2
No 58
Q.12) Is there anything else you would like to tell us about District parks or trails?
Those providing additional
comments regarding West
Vancouver parks and trails either
reiterate their current satisfaction
with them, or otherwise make
general reference to making
improvements to aspects
previously tested.
Such comments include general
maintenance and repairs to trails,
lighting or stairs, improvements to
washrooms and sport facilities,
and enforcement of bylaws
regarding dogs or more provision
of off-leash areas.
Note: comment categories are
displayed as percentages of the
total sample (n=501); collectively
these percentages add to more
than 42% as some respondents
provided more than one comment.
28
29
5. Frequency of Visiting District Facilities for Programs & Services
District Facilities Visited for Programs & Services
30
In 2017, households were asked which, if any
West Vancouver facilities they had visited for
programs or services.
The most commonly used facility is the West
Vancouver Community Centre, visited by more
than two-thirds of households (69%).
Next most popular, visited by more than half of
households, are the Ferry Building Gallery on
the waterfront (56%), and the Aquatic Centre
(52%).
About one-third visited the Gleneagles
Community Centre (38%), and the Seniors’
Activity Centre (33%).
Attended least often are the Ice Arena (27%),
and the West Vancouver Museum (20%), with
about one-in-ten households that have not
attended any of the facilities tested.Base: Total 2017 (n=501)
Q.5a) Have you or family members living with you visited or
participated in programs or services at the following District facilities in
the past 12 months:
69%
56%
52%
38%
33%
27%
20%
9%
West Vancouver Community Centre
Ferry Building Gallery on the Waterfront
West Vancouver Aquatic Centre
Gleneagles Community Centre
Seniors' Activity Centre
West Vancouver Ice Arena
West Vancouver Museum
None of the above
2017
48%
37%
46%
27%
20%
3
26%
28%
14%
16%
19%
15%
12%
23%
32%
31%
47%
49%
64%
33%
4
4
9%
10%
12%
18%
54%
West Vancouver Community Centre (n=330)
West Vancouver Aquatic Centre (n=210)
Seniors' Activity Centre (n=227)
Gleneagles Community Centre (n=151)
West Vancouver Ice Arena (n=87)
Ferry Building Gallery on the Waterfront (n=315)
West Vancouver Museum (n=98)
Once a week or more 1 - 3 times a month A few times a year Just once a year
Frequency of Visiting District Facilities for Programs & Services
31
The facility most commonly visited, the
West Vancouver Community Centre, is
also most frequently utilized for
programs and services, with about half
of those that have visited in the past
12 months visiting once a week or
more often (48%).
The Aquatic Centre, popular with more
than half of households is also used
often, with more than one-third visiting
once a week or more.
Though visited by one-third of
households, almost half of those that
do visit the Seniors’ Activity Centre do
so once a week or more (46%).
And, while more than half of
households have visited the Ferry
Building Gallery in the past twelve
months, the majority tend to visit just a
few times a year.
Q.5b) How often do you or your family member living with you visit or participate in
programs or services at ______ in the last 12 months?
Base Total 2017 (n= 501)
2017
32
6. Satisfaction with Services provided by Parks, Culture and Community Services
Satisfaction with Services Provided by Parks, Culture and Community Services
33
In 2017, residents were asked their
level of satisfaction with services
provided by Parks, Culture and
Community Services
The large majority of those with an
opinion is satisfied with all of the
services provided.
Satisfaction is particularly high for
parks and trails, arts and culture
services, recreation programs, and
environmental protection.
The large majority of those with an
opinion are also satisfied with youth
services (out of 52% responding,
47% are satisfied compared with
just 6% dissatisfied).
Base: 2017 (n=501)
Q.13) The District provides a number of services related to community health and activity. Thinking of your experience in these activities, in general, how satisfied are you with:
37%
27%
34%
17%
13%
55%
59%
50%
58%
34%
5
4
8
5
7
9%
12%
16%
48%
Parks and trails
Arts and culture services,programs and facilities
Recreation programs, servicesand facilites
Environmental protection
Youth services
Very satisfied Somewhat satisfied
Dissatisfied Very dissatisfied
Don't know
Total
satisfied
92%
86%
84%
75%
47%
Demographics
35
Demographic Profile
Total 2017 (District Areas)
2002 2006 2011 2017 Upper East Central West
Base(300)
%
(300)
%
(520)
%
(501)
%
(119)
%
(109)
%
(174)
%
(99)
%
Areas
Upper n/a n/a 24 24 100 - - -
East n/a n/a 22 22 - 100 - -
Central n/a n/a 35 35 - - 100 -
West n/a n/a 19 20 - - - 100
Age
18-19 n/a 2 5 1 - 3 - -
20-29 n/a 7 8 9 14 3 11 7
30-39 n/a 16 10 10 10 5 15 8
40-59 n/a 40 39 38 36 38 40 37
60 or over n/a 34 37 43 45 42 42 43
Gender
Male 44 46 45 45 47 43 43 49
Female 56 54 55 55 53 57 57 52
Children in Household
All under 12 n/a n/a 11 13 17 21 6 11
All between 12 and 18 n/a n/a 15 10 6 7 16 10
Mix of younger and older children n/a n/a 6 11 10 16 9 12
No children under 18 at home n/a n/a 67 66 68 57 69 67
Number of Dogs
0 n/a 65 65 72 77 81 69 61
1 n/a 27 28 22 19 17 21 31
2 n/a 5 6 6 3 2 8 8
3 n/a 1 1 1 1 - - -
: Statistically significant increase : Statistically significant decrease
