distribution publication or A Hybrid Journey to Cloud …...Accenture provides hybrid cloud & infrastructure services tailored to our clients journey Accenture teams with industry

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A Hybrid Journey to CloudLarry Socher, Accenture

HYP3882BUS

#HYP3882BUSVMworld 2018 Content: Not for publication or distribution

YOUR CLOUD. YOUR JOURNEY.

AUGUST 2018

A HYBRID Journey to Cloud

VMworld 2018 Content: Not for publication or distribution

CLOUD FIRSTDriving business outcomes and innovation in the cloud.

Spanning business and technology buyers

Accenture’s cloud first strategy provides an application driven framework for journey to cloud

END TO END SPECTRUM OF AS-A-SERVICE SOLUTIONSSUPPORTED BY SECURITY, ANALYTICS, AUTOMATION AND ARTIFICIAL INTELLIGENCE

WE HELP OUR CLIENTS AT ALL DIFFERENT STAGES EMBRACE CLOUD:

CLOUD APPLICATIONS

INDUSTRY-SPECIFIC CLOUD SOLUTIONS

Changing the way businesses operate with cloud-based applications: SAP, Oracle,

Salesforce, Workday, as well as custom, cloud-native application development powered by NEW

Tech.

Transforming the way entire industries work by leveraging cloud–based solutions and business

services.

JOURNEY TO CLOUDApplication and infrastructure-enabled approach to transform

operations in the cloud.

CLOUD STRATEGY


ACCENTURE’S TECHNOLOGY AND OPERATIONS ORGANIZATIONS TEAM UP WITH OUR INDUSTRIESTO CREATE SOLUTIONS TO HELP OUR CLIENTS TRANSFORM AND MANAGE THEIR APPLICATION AND INFRASTRUCTURE THROUGHOUT THEIR JOURNEY TO CLOUD

Agile, cloud and microservicestransforming the application landscapeTO INCREASE SPEED-TO-VALUE, DEVELOPERS HAVE EVOLVED FROM CREATING LARGE MONOLITHIC, LAYERED APPLICATIONS TO DEVELOPING AND RUNNING ‘MICROSERVICES

MONOLITHIC/LAYERED ARCHITECTURE MICROSERVICES ARCHITECTUREPRESENTATION LAYER

API APIAPI API API


Case Study: Multi-National Hospitality CompanyLeveraging Microservices & cloud for agility and scale

Location: Global

OU: Hospitality, Services

Success: Complete re-architecture and re-platform of Reservations Solution

OUTCOMESAPPROACHBUSINESS CHALLENGE Successfully implemented a foundation

for Microservices Architecture at the client, and showcased how the Microservices Architecture style can help the client respond faster to market demands, with a concrete business challenge.

Migrate overtime, by developing features outside existing system and slowly strangling existing system.

Enablement and leverage of DevOps Private Cloud technologies.

Careful selection of team skills pyramid, resulting in a mix of average skilled developers working under the guidance of a few experts.

Customers expect a reservation experience with more and flexible options.

Existing core functionalities are inflexible and difficult to expand.

Existing systems are tightly coupled with business processes.VMworld 2018 Content: Not for publication or distribution

Most clients will land on a hybrid cloud Journey with varying degrees of Public & Private adoptionWe believe the majority of our clients will have Hybrid Cloud environments for the foreseeable future with increasing percentage of Public Cloud during this Cloud Journey

HYBRIDPublic cloud providers

STRIKING THE PERFECT BALANCE

FIXED WORKLOADSELASTIC WORKLOADS

Private cloud benefits Public cloud benefits

Speed Consumption ScalePerformance

Regulatory

Existing Investment

Security

Accenture private cloud VMworld 2018 Content: Not for publication or distribution

Accenture provides hybrid cloud & infrastructure services tailored to our clients journeyAccenture teams with industry leading partners to offer a complete set of services with E2E Enterprise SLAs for Cloud and legacy environments

Users

Public CloudSaaS

Managed Legacy

Fulfillment and Trouble Management Predictive Operations

Cloud Management Platform(Applied Intelligence)

Deep Ecosystem Integration

• Multi-Channel Customer Interaction• Big Data and Analytics

• Regulated Apps & Data• High Performance/IO

• Legacy Business Logic(wrapped in microservices)

Solaris HP-UX AIX zOS/NativeSPARC Itanium Power Mainframe

Private Cloud

Developers/Operators


Bringing the innovation of Public to the data center and the rest of infrastructure

POWERED BY ECOSYSTEM

StandardizedService Catalog

Agile/CloudOperating Model

Upskill Organization Platform/Tools

KEY THINGS TO GET RIGHT


Operating in the world of agile and cloudNeed to standardize before automating


Agile and cloud operating modelAn entirely new agile, operating model for cloud

MULTI-SPEED

BIZTECH GOVERNANCE

TALENT &CULTURE

APPLIEDINTELLIGENCE

z DEVOPS AND SRE

z SERVICE-BASED OPERATING MODELS


Operating in the world of Agile and Cloud requires holistic approach to upskill organization

TALENT ECOSYSTEM

Adapt existing roles and create new ones to deliver on New IT operating model

Define required skills and

level of competencies by

role

Assess existing workforce and identify New IT

skill gaps

Develop dynamic approach to

source IT Talent to enable faster time-to-

market

Re-skill and re-tool existing workforce on New IT

capabilities using collaborative

learning

ROLES SKILLS ASSESSMENT STAFFING LEARNING

LEVERAGE ECOSYSTEM NEAR-SHORE OFF-SHORE ACADEMIC

PARTNERSHIPS


The power of platforms and toolsLeveraging analytics, automation & AI to drive agility, lower costs & improve service levels

APPLIEDINTELLIGENCE

Prioritize remediation activities based on business impact.

Automate remediation.

Collection/assembly of operational data and generation of insights. Apply analytics for

Predictive Operations.

Apply Artificial Intelligence to transform, improve and

optimize operations.

“Avoid the Work” “Automate the Work” “AI the Work”

Dat

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LEARN & OPTIMIZEIntelligence-enabled Transformation

ACTION & AUTOMATIONPrioritize Activities & Automate

INSIGHTSAggregate Data and Analyze


A day in the life of intelligent operationsLeveraging analytics, automation and AI to drive agility, lower costs and improve service levels

CLIENT PRIVATE CLOUD

Alertsfrom multiple sources

Alerts for StorageACCENTURE

ACP EVENT MANAGEMENT

Correlations based on topology, business rules and other factors –leading to suppression of “false” alerts

ACCENTURE ACP ITSM

(SERVICENOW)

INCIDENT ADVISOR

Incident Ticket created

Incident assignment based on engineer workload, expertise and other factors

L2 ENGINEER

Issuediagnosed “first time right”

AUTOMATION SCRIPT FOR

REMEDIATION

ScriptScriptScript

Aut

omat

ion

Rep

osit

ory

TICKETS HISTORY

Issue resolved

Ticketclosed “low AHT and MTTR”

PROBLEM ADVISOR

Repeat Issue / Trend?

YL2 ENGINEER

Problem Ticket created

RC

AR

emed

iatio

n

IO ANALYTICS

Move to Public Cloud?

YGovernance

with client to drive continuous optimization

Public Cloud business case

Incident assigned


Building a true private cloud Bringing the standardization, self-services and automation of public to private

Accenture has partnered with VMware to bring the same standardization, self-service, automation, and analytics that we see in Public Cloud to Private Cloud.

This allows us to deliver industrialized Managed Private Cloud solutions either in our clients’ data centers or our own at significantly more competitive pricing than custom Private Cloud Solutions.

Standardized

Cloud operating model

Self-service

Analytics, automation & AI

Agility

INDUSTRIALIZED PRIVATE CLOUD


Case study: Life sciences cloud journeyBuilding a true private cloudAccenture partnered with the client to develop and execute a comprehensive program to help them define, build, and migrate to a true Software Defined Data Center or Private Cloud that deliver similar management efficiencies, automation, standardization, APIs, and service catalogs from the Public Cloud

Bring Operating Model Design structure, support DevOps and increased complexity and flexibility that comes with SDDC enablement

Economic case for unit cost, demand and variation, financial modeling, governance design, product pricing recovery, and benchmarking to support SDDC program success.

Cloud Operating Model & Business Transformation

Business Case Realization & Financial Management

Rationalize technology platform from architecture to implementation incrementally delivering increased automation and services powered by Software Defined Data Center (SDDC)

Private Cloud Technology Stack

Assess application to determine migration type, complexity, effort, costs, and specific migration approach

Application Strategy/Migration

Integrated Program Management & Governance across all work streams coordinating activities to drive business and operational transformation and deliver value to the business

Program Management & Governance


Case study: Life sciences cloud journeyIntegrated program for J2CDeveloped an integrated program to drive the transformation

Program Management and Governance | Measuring and Reporting Value Delivery

Make upDefineDelivers

Cloud Implementation

Application Migration Strategy

Assessment Framework BuildBuild Migration Factory ModelDiscovery & Assessment (5-10 Pilot Apps)

Target State Value Workstreams Projects Initiatives

SDI ArchitectureTool StrategyDesign and Roadmap

TechnologyStrategy

Cloud Operating Model

Target-State Vision & Impact AssessmentOperating Model DefinitionCapability Activation Approach & Roadmap

Financial MoAccentureingGovernance Design

Business Case and Financial

Management Product Pricing & Recovery Standards

Business Case Socialization

A1A2A3

T1

T3T2

O1

O3O2

B1B2B3B4


Case study: Life sciences cloud journeyEnabling standardized catalog and self-servicesRapidly and incrementally introduced new services made available through a self-service catalog

April 2016

Private Cloud Instance• Automated Provisioning and

qualification of SAP and other platforms*

Networking• Predictive network flow models

tightly integrated with security and compliance

• Transparent access between legacy and SDDC networks with no impact on legacy applications

Analytics• Near-real time resource consumption

and transparency to forecast costs for business planning enabling consumption-based OPS-model

Product Release R4*PaaS Blueprints*• TBA Blueprint – SAPaaS*

Hardware Availability Zones (HAZ)• APAC• NA Dev• NA QA• North America• EMEA

Management• Automatic remediation of incidents

including What/If modeling and forecasting

Availability• HA across regions with zero

downtime and ability to seamlessly move workloads across hardware

• Transaction-level rollback increases speed of recovery after disaster

Product Release R3*DBaaS Blueprints*• TBA Blueprint – SQLaaS*• TBA Blueprint – OracleaaS*


qualification of SQL and Oracle database instances*

Hardware Availability Zones (HAZ)• APAC• NA Dev• NA QA• North America• EMEA

Private Cloud Instance• Real-time capacity availability• Windows Server 2008/2012

instances • RHEL 6.3 instances • SQL/Oracle instances

Storage• Tiered Block Storage• NAS Storage

Networking• Software Defined Networking

Add-Ons• Onsite Backup to Disk• Legacy Migration• Disaster Recovery T3

Hardware Availability Zones (HAZ)• APAC

Gen 4 (PaaS)Gen 3 (DBaaS)Gen 1 (MVP) Gen 2 (IaaS)

Hardware Availability Zones (HAZ)• APAC (2.1) – March 2017• NA Dev (2.3) – April 2017• NA QA (2.5) – June 2017• North America (2.7) – July 2017• EMEA (2.7) – July 2017

Networking• Optional Firewall• Optional Load Balancing


qualification of OS• Post configuration options for

database instances

Add-Ons• Offsite Backup to Disk• Site Recovery Manager

Product Release R1• Blueprints 1- 5

Product Release R2• Blueprints 6-10

December 2015October 2014 February 2015

Legend: GEN 1.0 GEN 2.0 GEN 3.0 GEN 4.0


Case study: Life sciences cloud journeyAgile methodology and infrastructure as codeLeveraged Agile Continuous Delivery Pipeline/DevOps for Delivering SDDC Capabilities

Observations Features

• Delivering DevOps

• Code is built from version controlled templates to retain integrity and minimize risk of failed changes

• In the event of a GxP system, automated compliance procedures will be implemented before production changes are attempted

• Enabled by automated version control, testing, deployment and compliance processes.

• Initial plans will be deliver monthly release cycles with 2 week sprints

• Target will be deliver continuous integration and delivery by keeping the pipeline in full-time operation with the expectation that whenever materials (stories/ changes) are inputted they will be outputted (released) the goods as soon as they are ready and have passed compliance checks where expected

• Benefits are not lost by implementing a partial pipeline, for example only taking code as far as User Acceptance Testing

Monitors Self-Heals Optimizes

vCenterConsole(s)

CentralizedOperations

NA EU APAC

Infra DevelopersEngineering

vCloud Suite

Compute

Storage

NSX

vCloud Suite

Compute

Storage

NSX

vCloud Dev

SCRUM

Integrations

JIRA Git/Stash Jenkins vCloud Suite

Puppet/Docker

Service Now

Puppet/ D

ockerJenkins

Git/

StashJIR

AGlo

bal

Ope

rati

ons

(L1)

Glo

bal

Ope

rati

ons

(L2)

SD

DC

Ass

embl

y

Notifications Orchestration

Defects Resolution

Bug Changes

Development BacklogDevelopment Backlog

Observations

Release & D

eployVMworld 2018 Content: Not for publication or distribution

Case study: Life sciences cloud journeyDelivering value

Screenshot Outcome / Impact

Application Rationalization – Identified and tracked against 25% workload rationalization resulting in 20%+ reductions in infrastructure and application support spend

Existing FTE Reductions – Identifiedapproximately 300 FTEs that were candidates for reduction or migration into new SDDC Operating model

Incremental SDDC FTEs – Defined the SDDC Operating Model to support the new SDDC capabilities resulting in over 20% of labor savings

Technology Efficiency – Highlighted the impact of improved infrastructure utilization via financial sensitivity analysis

Screenshot Outcome / Impact

Transparency – Delivered Business Case of over $100M over 5-year with which gave executive leadership transparency in the SDDC Transformation program

IT Savings – Identified and tracked against +$200M in steady state run rate savings

On-Premise Cloud Migrations – Tracking against migrating 50%+ of workloads to an on-premise cloud solution

Virtual Private Cloud Migrations – Tracking against migrating ~30% of workloads to virtual private cloud solution

Legacy Workloads – Targeting 20% or less workloads hosted in legacy infrastructure resulting in over $100M infrastructure savings over the program life span

Additional Summary Key Outcomes Achieved• Total P&L Savings due to efficient & prioritized workload migration

– over $100M• Delivery of a hybrid sourcing people model impact efficiency gain

– over 250%


Learning from goodCreating accelerators from client success

Speed and Agility• Build Private Cloud in days not weeks• Real time Provisioning in seconds not days• Agile Delivery/IaC with 2 week sprints• Migrate over 1,000 workloads per month

ACCENTURE DEVOPS PLATFORMIAC/PRIVATE CLOUD

J2C BUSINESSCASE

VMWARE VALIDATED DESIGNS (VVD)


Accenture cloud factoryscaling portfolio analysis, remediation, and migrationAccenture has created a Cloud Factory powered by sophisticated assessment, workflow, and migration tools to help clients accelerate their Journey to Cloud

• Speed and Agility – Exceptional speed:

• Build Private Cloud in days not weeks

• Real time Provisioning in seconds not days

• Migrate over 1,000 workloads per month

• Cost Efficiency and Optimization – Save 10-15 hours of migration effort per workload using library of 150+ migration templates. Allow client to select subset of Accenture migration services per application workload to align cost with true business need. Lay foundation for analytics to optimize Cloud infrastructure and provide IT financial showback.

• Business Impact – Realize high level of quality and consistency that are embedded end-to-end to mitigate risk while unlocking future technical capabilities for additional benefits

ACCENTURE METHODOLOGY

Plan & Analyze Design Build & Test Deploy & Migrate

Program Planning & Management

ACCELERATE

Assessment Inventory Execution Scripts Command Center

Organizing inventory and migration plans

Tracking Complex Infra & Application

dependencies

Minimizing repeated effort writing common

instructions

Coordinating migration execution

teams


Blurring line between public & private cloudCloud adjacent and colo deployments


Case study: Accenture software utility services (SUS)High transactional and business critical workloadSUS delivers a fully managed service residing over a High Availability infrastructure designed from the ground up to support mission critical applications for Accenture's most demanding Clients.

• SUS is a Software as a Service (SaaS) Delivery Center within Accenture IS for enterprise applications.

• Accenture-owned and operated resilient VMware Private cloud partnering with AWS & Azure for hybrid cloud capabilities

• Accustomed to operating Highly Complex mission critical systems with the need for high compute and availability

• PCI-DSS level 1 certified for complete delivery solution

• SSAE16 SOC 2 credentialed

• Built to Operate “as a service” with three regions to deliver in specific markets or globally


Rethinking Network from device to CloudModernize Network with integrated approach for E2E security and QOS

“Tighter policy integration of their VeloCloud SD-WAN product and NSX puts us one step closer to achieving our vision of seamless, secure, and reliable device-to-cloud networking.”

Key Policy Alignment

Points


Policy Integration and self-serviceSimplify the complexity

Provide policy integration and self-service across WiFi, SD-WAN, Private Cloud, and Public Cloud with Self-Service


Hosting and cloud transformational outsourcingHybrid cloud journey tailored to client

SOFTWAREDEFINEDINFRASTRUCTURE

WAVE 1 WAVE 2 WAVE 3 CONTINUOUSIMPROVEMENT/REFRESH

• Baseline NG HCI Solution/PODfor Software Defined Data Center (SDDC)

• SDDC Compute Automation• SDDC Network Automation• SDDC Self-Service (SNOW) POC• Develop Legacy DC Consolidation

and Migration Plan• Wrap MF with APIs

• SDDC Micro-Segmentation/Security• SDDC Migration Factory• Enhanced SDDC Self-Service

(Expanded Catalog/Compliance)• DC Consolidation/Migration to SDDC• Introduce Public Cloud• Expose as MF as Micro-Services• Adopt Cloud Backup and Archive Solution• Maximize virtualization of On-Premise

Infrastructure

• Extend Micro-Segmentationto Public, Sites, and Mobile Devices

• Complete SDDC Migrations(only bare metal and MF left)

• Enhanced Public Cloud (Multi-Channel, Big Data)

• Retire MF• Leverage Cloud to host property

infrastructure (PMS/POS)

CATALOG,OPERATING MODEL& PEOPLE

• MVP – Compute/Storage/Network• Define Cloud Operating Model

and Roadmap• Define new organization with

teams aligned to BUs• Agile training for Ops• Map servers and applications to business

Criticality to develop analytics or proper prioritization;

• Strategy for EOL/EOSL component • Develop patch assessment, schedule,

deployment strategy & verification process • Develop Data Refresh Strategy, Schedule,

Data Masking Process

• Expand IaaS Catalog• Add PaaS Catalog (e.g. DB)• Complete Migration to Cloud

Operating Model (expanded tosupport Public)

• Enhanced Tools Training(Analytics, Automation)

• Developer Ops Training (SRE)• Smart Analytics for capacity assessment

correlation, control and reporting on health of IT environment

• Automatic Ticket enrichment from CMDB • Implement Self-Heal

• Expanded IaaS and PaaS• Add App Catalog• Integrate Environment refresh into

DevOps Strategy

• Continued Evolution of Service Catalog

• Continuous Operational Improvement (org, process,and tools)

• Ongoing Training

PLATFORM/TOOLS

• Finalize SDDC Automationapproach and POC

• Finalize tools strategy, priorities,and roadmap

• Introduce CMP (Blueprinting)• Application Management Tool

Selection• Consolidate into centralized CMDB

• Implement Tools Strategy• Expand CMP to Public• Integrate Legacy and MF with CMP• Application/Infrastructure

Management Integration• Cloud Optimization Tool Selection• Build Application to Infrastructure

relationship mapping in CMDB Implement Service now Auto-discovery for automated CMDB update

• Continue to Enhance Tools(analytics, automation, AI)

• Enhance CMP (e.g. CloudOptimization, Dashboards)

• Tighter integration across domains

• Continue to Enhance Tools(increased libraries of analytics,automation, AI)

• Increased integration across domains (CMP, Apps, Infra)

APPLICATION • Micro-Services Around MF Reservations• Distributed CouchDB for Web Navigation

• Analytics in AWS RedShift• Mobile Front End in AWS (Lambda serverless

architecture)

• VMW on AWS POC(CouchDB architecture)

• Real-Time Analytics with Kinesis

• Application tuning with different scale out architectures


YOUR CLOUD. YOUR JOURNEY.

A HYBRID Journey to Cloud


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#vmworld #HYP3882BUSVMworld 2018 Content: Not for publication or distribution

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distribution publication or A Hybrid Journey to Cloud …...Accenture provides hybrid cloud & infrastructure services tailored to our clients journey Accenture teams with industry