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Channels of Distribution
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• Number of towns and cities: 3,700• Number of Villages: 6,30,700• Total length of road: 3,319,644 KM• Length of concrete road: 1,517,077 KM• Rail Network: 62,915 KM• Retail outlet/population ratio: 5.5/1000• No. of accessible villages: 5,00,000
Diversity of Indian Market
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• Nature and importance of middlemen and distribution channels
• Decisions in designing a channel• Major channels for goods and services• Vertical marketing systems• Choosing specific channels and middlemen• Intensity of distribution• Conflict and control within channels
Lesson Overview
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Middlemen
A business firm thatrenders services directly
related to the sale/purchaseof a product as it flows through
from producer to consumer
A business firm thatrenders services directly
related to the sale/purchaseof a product as it flows through
from producer to consumer
You can eliminate middlemen, but not the essential distribution activities they
perform
You can eliminate middlemen, but not the essential distribution activities they
perform
MiddlemenMiddlemen
Merchant middlemen; Agent middlemen; Chennaibazaar.com – an online supermarket 4
Middleman Activities
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Distribution Channels
DISTRIBUTION CHANNELS
People and firms involvedin the transfer of title to a product
as the product moves from producer to ultimate consumer or business user
DISTRIBUTION CHANNELS
People and firms involvedin the transfer of title to a product
as the product moves from producer to ultimate consumer or business user
Producers Middlemen
Final Consumer
OrBusiness
User6
Sequence of Decisions to Design a Distribution Channel
Direct and indirect distribution 7
Major Channels of Distribution (Consumer Goods)
Producers of consumer goods
Ultimate consumers
Retailers Retailers
Merchantwholesalers
Retailers
Agents
Retailers
Agents
Merchantwholesalers
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Major Channels of Distribution (Business Goods)
Producers of business goods
Business users
Agents
Reseller
Industrialdistributors
MerchantWholesalers
(industrialdistributors)
Agents
MerchantWholesalers
(industrialdistributors)
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Major Channels of Distribution (Services)
Producers of services
Ultimate consumers or Business users
Agents
Multiple distribution channels; Dual distribution 10
Vertical Marketing Systems
Types of Vertical Marketing Systems
Types of System Controlled by Examples
Corporate Ownership BPCL, Bata/Woodlands, Raymond
Contractual
- Retailer owned cooperatives
Stock Ownershipby retailers
Amul (Farmer’s Cooper- ative), Apna Bazaar
- Franchise Organizations Contract Coca-Cola, Pepci,NIIT, APTEC
Administered VMS Economic Power HUL, P&G, TELCOMaruti , etc
- Wholesaler-sponsored voluntary chain
Contract Many in Vegetables & Food Markets
Operating efficiency and Marketing effectiveness 11
Vertical Marketing Systems..Contd
Characteristics
BPCL, Bata, Raymond
Coca-Cola, NIIT, APTEC
Economic Sizeand Power
HUL, P&G, TELCOMaruti etc
Contracts
Types of Channels
TraditionalVertical Marketing Systems
Administered Contractual Corporate
Amount ofCo-operation
Controlmaintained by
Example
Little ornone
Same togood
Fairly good to good
Complete
None Ownership byone company
TypicalChannels of‘Independents’ Parle -80- GS
Mazza, Citra, Limca, etc
How does Big Bazar & More maintain control by? 12
Choice of Channels: Market
Geographic concentration
Ordersize
Type of
Market
Number ofpotential
customers
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Choice of Channels: Product
UnitValue
TechnicalNature
Perishability
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Choice of Channels: Middleman
Producer’s and middlemen’s policies
Producer’s and middlemen’s policies
Services provided by middlemen
Services provided by middlemen
Availability of desired middlemen
Availability of desired middlemen
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Choice of Channels: Company
Desire for channel control
Financial resources
Services provided by seller
Ability of management
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Intensity of Distribution Continuum
Distributionthrough
everydistribution
outlet in the market
Distributionthrough
multiple but not, all reasonable
outlet in the market
Distributionthrough a single
wholesaling middleman
and/or retailerin the market
Intensive ExclusiveSelective
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Conflict in Channels
Horizontal conflictHorizontal conflict
Middlemen of the same type
Middlemen of the same type
Different types of middlemen
on the same level
Different types of middlemen
on the same level
RetailerRetailer Retailer Retailer
Scrambled merchandising – Supermarket, Drug store, Banks 18
Conflict in Channels ..Contd
Vertical conflictVertical conflict
Producervs.
Wholesaler
Producervs.
Retailers
Multichannel level conflictMultichannel level conflict
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Who Controls the Channels?
Expertise
Sanctions
Rewards
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Channel as Partnership
Cooperation Collaboration
RelationshipMarketing
Coordination
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Key Terms and ConceptsKey Terms and Concepts
Middlemen Merchant middlemen Agent middlemen Disintermediation Distribution channel Gray marketing Direct distribution Indirect distribution Multiple distribution channels Vertical marketing system Corporate vertical marketing
system Contractual vertical marketing
system
Administered vertical marketing system
Intensity of distribution Intensive distribution Selective distribution Exclusive distribution Channel conflict Chargeback Horizontal conflict Scrambled merchandising Vertical conflict Slotting fee Channel control Channel power
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