dispute resloution

8/7/2019 dispute resloution

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Dispute resolution

&

Grievance management


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Dispute :- refers to any conflictbetween employees and employers.

Dispute are very common in industries.They manifest in the form of strikes, bandhsand lockouts. The consequences of disputes

are loss of production, loss of profit, loss ofmarket & closure of plant.


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Causes of disputes

Wage demands. Union rivalry.

Political interference.

Multiplicity of labour law.

Personal variable.

Bad communication.


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Dispute resolution methods

1. Collective bargaining method:- takes placewhen representatives of a labour union meetmanagement representatives to determineemployees wages & benefits & to solve otherissues. C.b.method is the most effectivemethod of resolving industrial disputes.


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Objectives of c.b.method:-

To increase the economic strength of both the

parties at the same time protected theirinterests.

To establish uniform conditions of employmentwith a view to avoid occurrence of industrialdisputes.

To resolve disputes when they occur. To lay down rules & norms for dealing with

labour.


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2.Code of discipline:- it defines duties& responsibilities of employers & workers.


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Objectives of the code are:- To ensure that employers & employees recognize

each others rights & obligations.

To promote constructive co-operation betweenthe parties concerned at all levels.

To avoid work stoppages.

To facilitate the free growth of trade union.

To maintain discipline in industry.


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3. Arbitration method:- it refers to aprocedure in which a neutral third partystudies the dispute, listens to both theparties & collect information & makes

recommendations which are binding onboth the parties.


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4. Conciliation:- is a process by which

representatives of workers & employersare brought together before a third partywith a view to persuading them to arriveat an agreement by mutual discussionbetween them. The third party may beone individual or a group of people. Theyare also called mediators.


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5.Adjudication :- means a mandatorysettlement of an industrial dispute by alabour court. The system of adjudication isthe most significant instrument of

resolving disputes. But it has beencriticised bcoz of the delay involved inresolving conflicts.


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Grievance management

Grievance :- may be understood as anemployees dissatisfaction or feeling of personal

injustice related to his employment relationship.

Grievance management is a method ofresolving dispute. All labour agreements containsome form of grievance procedure. And if the

procedure is followed strictly, any dispute caneasily be resolved. When an employee believesthat the labour agreement has been violated, hefiles a grievance. The grievance need to be

resolved acc. to a set of procedure.


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Grievance procedure

Stage 1.no

Stage 2.

no

Stage 3.

no

Stage 4.

Complaint to section head

Complaint to dept. head

Complaint to divisonal head

Complaint to union

Grievance resolved

Grievance resolved

Grievance resolved

Documents

dispute resloution