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DisplayIt!Xpress Installation and User Guide

Revision 4.0v06 and above

January, 2016

©2014-2016 Best Wave, LLC Scottsdale, AZ – All Rights Reserved Worldwide Not to be reproduced in whole or part without express written permission.

©2014-2016 Best Wave, Scottsdale AZ – All Rights Reserved Page 2

Corporate Headquarters: Best Wave, LLC 10575 N. 114 Street, Suite 103 Scottsdale, AZ 85259 USA Phone: 480 368-8900 Fax: 480-368-8905 Web site: www.bestwave.com Support: [email protected] Software License Information The Software described herein is the copyrighted property of Best Wave, LLC, Scottsdale, AZ. All users of the Software must agree to be bound by the terms and conditions described on-screen during the installation and activation process. If you do not agree to these terms for any reason, you may return the software and this document where you purchased them for a full refund (less any applicable shipping and restocking fees. Software Support Information The Software described herein may be supported through update and technical support services offered by Best Wave and/or its dealers and distributors. These services are subject to applicable fees. Recording Software Disclaimer This Product, Software, or Documentation may be designed to assist you in reproducing material in which you own the copyright or have obtained permission to copy from the copyright owner. Unless you own the copyright or have permission to copy from the copyright owner, you may be violating copyright law and be

subject to payment of damages and other remedies. If you are uncertain about your rights, you should contact your legal advisor. If you are neither in possession of the copyright nor have authorization from the owner of the copyright, unauthorized copying of CDs or DVDs violates national and international legislation and can result in severe penalties. Best Wave reserves the right to make improvements to the software described in this document at any time without any prior notice. Best Wave also reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Best Wave to notify any person or organization of such revisions or changes. This document may contain links to web sites that were current at the time of publication, but may have moved or become inactive since. This document may contain links to sites on the Internet that are owned and operated by third parties. Best Wave is not responsible for the content of any such third-party site. ©2014-2016, Best Wave, LLC Best Wave™ and DisplayIt!Xpress™ are trademarks of Best Wave, LLC. All other trademarks and registered trademarks are the property of their respective owners.


Table of Contents Chapter 1 – Introduction and Installation Introduction to DisplayIt!Xpress ............................................... 4 Installation on media players ............................................... 5

Windows media players ............................................... 5 Android Media Players ............................................... 6 Activation Windows players .............................................. 15 Activation Android players .............................................. 16

Chapter 2 – The Management Console Installation .............................................. 20 Add/Edit Displays ............................................. 21 Searching for compatible Displays ............................................. 21 Changing Display settings or deleting Displays ............................... 22 Adding Display information manually ........................................ 22 Seeing what is playing on an existing Display ............................... 22 Managing Content .............................................. 23 Selecting a display .............................................. 24 Managing the playlist .............................................. 24 Setting Playback Properties .............................................. 24 Saving, Using & Deleting Playlists .............................................. 26 Widgets .............................................. 27 Clocks .............................................. 27 Weather .............................................. 28 Calendar .............................................. 29 Text and RSS feeds .............................................. 29 Positioning Gadgets .............................................. 31 Updating the Displays .............................................. 31 Status indicator colors .............................................. 32 Updating Methods .............................................. 33 Changing content via the Cloud .............................................. 33 Setings .............................................. 35 The settings screen .............................................. 35 E-mail notifications .............................................. 36 Content folder path .............................................. 37 Language .............................................. 37 FTP Server Root Folder .............................................. 37 Chapter 3 – Media Creating Media .............................................. 38 Images .............................................. 38 PowerPoint ............................................. 38 Excel and CSV .............................................. 39 Digital Video .............................................. 39 PDF Documents .............................................. 39 Web Pages .............................................. 40 Flash Files .............................................. 40

DisplayIt!Xpress Chapter 1 Introduction & Installation


DisplayIt!Xpress DisplayIt!Xpress is an exciting new way to create, update, and display content on a network of digital signs – with a simple 1-2-3 interface. “Just add PowerPoint!” is frequently used to describe the simplicity DisplayIt!Xpress. But don’t let the simplicity of DisplayIt!Xpress fool you. It is a powerful system that currently supports 8 categories of media files, specifically:

Images – jpg, bmp, pct, tif, and png formats. PowerPoint – saved as pptx (PowerPoint) or ppsx (PowerPoint Show) files. Excel – saved in xls, xlsx, xlsm (Macro enabled) formats. Digital video – wmv, avi, mov, mp4, and mpg formats are supported. PDF – Adobe PDF files are supported although they cannot be stretched to fit. Web – Internet addresses (URLs). Flash – swf files created with Adobe Flash. Flypaper – a special type of Flash file created using Flypaper Content Creator. These file types can be mixed inside of a “playlist.” The files within a playlist may be scheduled, to play on specific days at particular times of day, providing you with total signage control. DisplayIt!Xpress also includes several powerful “Widgets” that you can place on the screen of any display. In just a few seconds you can incorporate a clock (digital or analog), calendar, weather from almost 8,200 worldwide locations, and scrolling text which can include text you type, the date and time, and news feeds. DisplayIt!Xpress player is compatible with almost all Windows operating systems from Windows 2000 forward, and many Androids from 4.2.x forward on almost all processors. Typically, small form factor computers are used, which are connected to a corporate network and to a large LCD screen in a public area. The DisplayIt!Xpress Management Console now supports updates of displays over a network, using a cloud service like Google Drive, copying the update directly to shared folders on the player PC(s), or even USB thumb drives ( sneaker-net)! These methods can be mixed from one player to the next for total flexibility. But the true beauty of DisplayIt!Xpress is the fact that everyone already knows how to use it. The simple 1-2-3 interface with drag-n-drop allows anyone to be successful at operating one or many digital signs in their company. You will be operating DisplayIt!Xpress digital signs in minutes. It really is that easy!



IMPORTANT NOTE:

DisplayIt!Xpress must be connected to the Internet while in operation. It checks with our server several times each day, and if not authorized it will quit. If your security software prevents access to unauthorized web sites, the following sites should be allowed for proper operation:

www.bestwave.info tgftp.nws.noaa.gov (for weather)

Installation of DisplayIt!Xpress

IMPORTANT NOTE:

Download and install the Management Console software on your desktop computer before you install the player software. The Management Console will automatically take you to the software activation screen, where you can register your installation. Make sure you enter your email address in all lower case characters. You will receive a confirmation e-mail.

Installation of DisplayIt!Xpress software on Windows media players

The Windows PC(s) that you are using as a media player(s) must be connected to the Internet. Download the installer from the www.bestwave.com > Products > DisplayIt!Xpress page. The installer will ask where you want the software installed. Choose the disk drive or partition that has the greatest amount of room for content storage. When the software installer is finished, it will auto-run the Installation Wizard. Follow the steps outlined in the Wizard carefully. They are designed to turn your ordinary Windows PC into a dedicated digital sign player. By following the steps you will be eliminating unsightly and unnecessary pop-up windows and reminders from appearing on your digital signs. This is especially important because dialog boxes on digital signs never go away! On Windows media players, the Installation Wizard will automatically launch the WatchDisplayItX.exe application. WatchDisplayItX will start up DisplayIt!Xpress and then minimize itself to the task bar. After that, it will check that DisplayIt!Xpress stays running, and if necessary, will restart the software or even the computer. WatchDisplayItX.exe will make a shortcut to itself in the Startup folder - so it starts automatically on restart. To stop the software, hold down the Ctrl key until all of the DisplayIt!Xpress programs have stopped. Otherwise, the system will restart automatically. Once you see the blue sky image with the Best Wave watermark, installation is complete.

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Write down the MAC Address of the player so that you can enter this information in the Management Console. Fill in the email address with the same email address you used for registration on the Management Console. Remember email addresses must be entered in all lower case characters. Fill in the Server IP Address, Username, and Password as instructed by the administrator of the server you are using. Remember, Usernames and Passwords are case sensitive. You will have a certain amount of time to complete this screen so be ready to type the information as soon as you start the player. IMPORTANT NOTE: If you want to use Outlook Exchange to manage your digital signs, please request the DisplayIt!Xpress Outlook User Guide from [email protected].

There are also three buttons on this screen:

The first, Select Cloud Update Folder… is only used if you are using a cloud synchronization service, like Google Drive to update this display. It allows you to choose the folder that is going to be synchronized. That folder must have the same name as the Display Name you define. The second button, Reset registration E-Mail allows you to change or correct the email that is being used for this software. Remember email addresses must be entered in all lower case characters. The third button is, Test Outlook Connection. For clients using Outlook to update their display content, this button allows the entry of a room resource email – which is tested to make certain that a connection to Outlook can be made and data can be fetched from that connection. If you are using any other update method, such as the Management Console, do not use the ‘Test Outlook Connection’ button.



Activating DisplayIt!Xpress If your email address is not found on our activation server, you will be taken to the software activation screen, which looks like this:

Fill out all the fields on the screen. If you have already licensed the software, enter the serial number(s) from your license cards. If you are just trying it out, click the temporary activation button – no serial numbers are required. After you click Done, the activation process should be completed in a few seconds, and you will be returned to the main page. The countdown will resume and software will start running. If for any reason you want to change the email address for software registration, click the “Reset Activation” button to clear the old value. IMPORTANT NOTE: Software activation can also be done via the Management Console. You must use the Management Console for activation if you will be using any Android players in your digital signage network.

DisplayIt!Xpress Chapter 2 Management Console


Using the Management Console Installation To install the Management Console, download it from the DisplayIt!Xpress page at www.bestwave.com . It is a standard Windows software application that will run on every Windows operating system from Windows 97 – Windows 10.

The installer places a shortcut on your desktop to launch the software. IMPORTANT NOTE: If you are sharing management responsibilities with others in your organization, you can share content resources with them. Set the content storage location to a network drive or shared folder on the Settings screen. This will store media and display schedules in a common location so everyone can use them. You can change this location later. After startup and activation, if you have not yet defined the displays on your network, you will be taken to the Add/Edit Displays tab. If your displays have already been defined, you will go directly to the Manage Content tab. IMPORTANT NOTE: The actual displays will not be updated until you go to the Update and Monitor tab. No updates occur while you are on the Add/Edit Displays or the Manage Content tabs.

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The “Enable transition effects…” button will apply a random transition to images as they are displayed. Leaving it off will cut from image to image. Transition effects are only available on Windows media player PCs. Changing Display Information or Deleting Displays To change any information for an existing display, click on the name of the display in the Display List, then make the necessary changes. Don’t forget to click on the Save button to save your settings. To delete any Display, click on the name of the display in the Display List, then click the Delete button. If you want to delete all displays and start over, hold down the shift key while clicking the Delete button. Adding Display Information Manually If a display’s computer is not on the same network node as your administrative computer or if you have not yet installed the player software on a display, or if you will be using an updating method other than a network, you can enter the information on this screen manually. Type the information, and click Save. Seeing what is playing on an existing Display The DisplayIt!Xpress software on Windows PCs, takes a picture of its own screen every minute. You may see what the latest picture looks like by going into the Add/Edit Displays tab and clicking on any display name. This works for some updating methods, Network, Shared Folder, but not for others like USB drive. Here is a typical screenshot. The date, time, IP address, and Mac Address of that particular display have been stamped on the picture for your information. The Timestamp data is not being displayed on the actual display screen.

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Status Indicator Colors Displays are listed on this screen, with a status color in front of their name that signifies the current status of that display. Green – The display has been communicating, and is updated with the most recent playlist that you set in the Manage Content tab. Yellow – The display has been communicating, but does not have the most recent playlist and gadget information yet. Red – Communication with the display was not possible at the most recent attempt. An e-mail notification will be sent (if that feature is in use) when this condition occurs, and another e-mail is sent when is sent when it is resolved. An arrow shows which display is currently being updated. You may click on the status indicator box (the color red, green, yellow box) to immediately update that particular display. You may change the operation of the updates from automatic to manual, and the time between updates in the Settings screen, which is discussed in the next section.

This example shows the Main Lobby Status indicator is yellow, meaning that the content has been modified, but the display has not received its update yet. The Cafeteria Status indicator is green, indicating it is up to date. You can also see when each display was last contacted, and the last date and time the content was modified for each. To see the latest screen shot from any display, go to the Add/Edit Displays tab and select the display you want to see. A screen shot will be pulled from the display for you to view. This will not work for every updating method – for example if you update a display via USB thumb drive.



Updating Methods There are 5 update methods.

1) Local or Wide-Area Network which works via FTP (File Transfer Protocol) using TCP/IP port 21 on Windows players and TCP/IP port 2221 on Android media players.

2) Pull from FTP server, which works only with Android media players. This uses TXP/IP port 2221 to pull content from an FTP server like Filezilla. You must install Filezilla on the same computer as the Management Console to use this method. Make certain that your computer has a static IP address so that it does not change. Otherwise, all of your displays would stop updating if a different IP address is being used.

3) Shared Folder on Player which copies new content directly to a shared folder on the player computer. This works only with Windows PC media players. That shared folder must be the “DisplayItX” folder on the player PC(s).

4) A Cloud-Based file synchronization service such as Google Drive. This works only with Windows PC media players. There is more information on this method in the next section.

5) USB Sneaker-net. This works only with Windows PC media players. This method requires that you insert a USB thumb drive each time you perform an update. The updated content will be copied to the USB drive, then you have to take the drive to the player computer and insert it there for the update to occur.

Changing Content via the Cloud (Windows PC players only) The folder that holds content on the media players may be set to use Google Drive, Own Cloud, Drop Box or other cloud-based file systems for updates. DisplayIt!Xpress will ignore most of the “placeholder” files that these systems generate. To use this feature, you must select a specific folder on the Management Console side to be synchronized. That folder is called CLOUDSYNC. You will find it in the location where your content is being stored (which is shown on the splash screen when the Management Console is started up). Take a look inside the CLOUDSYNC folder. You will find a sub-folder for each display that you specified Cloud-Based updating for. You can set one or more players to synchronize with each of these sub-folders. On the player side, you will select a sub-folder, corresponding to the specific display that you want used for that player. That means that one “Display” on



the player end may correspond to dozens or even hundreds of physical displays on the other end. In that case your display names in the Management Console should be descriptive of the real-world use. For example, you might want to name your displays, “California Factory Floors”, “California Employee Lounges”, “California Main Lobbies”, and so forth. That allows the person setting content for those displays to easily distinguish the location and use case for each. E-Mail notifications DisplayIt!Xpress can notify someone when there is a problem communicating with any display. Go to the settings screen to set up email notification. Settings are discussed in the next section

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DisplayIt!Xpress Chapter 3 Media


Creating Media Images Image files in multiple formats are supported. These include JPG, PNG, PCT, TIF, and BMP. PNG is actually the best overall format with high image quality and a small size that takes up less room on the display PC. Make sure that the edges of your images are not pure white, or DisplayIt!Xpress will cut them off during the import process. An easy way to do this is to add a thin color border, or a small dot in two of the corners of the image. PowerPoint PowerPoint presentations are a great way to add automated slide shows to digital sign content. They are easy to create, and modify. For best results use the Page Setup menu in PowerPoint to set the size of your presentation to 16:9 aspect ratio (or 9:16 for Portrait mode displays). To control the placement and timing of your show, you will need to save your PowerPoint as a PPS or PPSX file. PPS stands for PowerPoint Show. PPS is found in the “Other File Formats” area under the “Save as…” option. Before you save your presentation, 1) set the slide show to play in Kiosk mode and 2) set all of your slides to advance automatically. You can set each slide to a different number of seconds by using the “Animation” feature of PowerPoint. Key PowerPoint Playback tips (Windows PC Players only): VERY IMPORTANT 1) On Windows PC media players, the PowerPoint Viewer and SP2 Update must have installed successfully. If SP2 does not install, there is also an Office SP3 update that will work. 2) EVERY slide must have a time to advance to the next slide. So the easiest thing to do is go to Animations, set the "Automatically after:” time for one slide, and then click the "Apply to All" button. Then adjust any slide that should be on the screen for less or more time. 3) The slide show MUST be set to Browsed at a kiosk (full screen) in the Slide Show tab, Set Up Slide Show selection. 4) If you use fonts in your presentation that are not on the player, you should embed the fonts in your PowerPoint. Open the PowerPoint Options screen and select the Save tab. There is a button to Embed Fonts in the File. Click that and the Embed only the characters… button beneath it.



Excel (Windows PC Players only)

You may use any Excel spreadsheet as content with DisplayIt!Xpress including Macro Enabled sheets (.xlsm). The sheet that will be shown on the display is the one that was showing when the spreadsheet was saved. For that reason it is a good idea to make a sheet specifically for this purpose. Macros do not run on the player because Excel Viewer does not allow them. The display sheet can be a compilation of data from several other worksheets or even from other Excel files. Make the display sheet wide – remember it will typically be shown on a 16:9 aspect ratio screen that is 1920 by 1080 resolution! Columns of figures do not make as good of a presentation on digital signs as charts and large colorful worksheets with compiled data. Windows and Android players - Comma separated values files are text files that can be opened by Excel. The Management Console will open and format csv files dynamically before sending them to the player(s) as image files. In order for this feature to work, you must have Excel installed on the same computer as the Management Console. You may have an automated system update or replace a spreadsheet or csv file periodically, just leave the Management Console running on the Update tab. To establish where the spreadsheet updates should occur, go to the content folder specified in the Management Console settings. Then find the folder for the display. Inside will be a copy of all of that display’s playlist items. Have your automated process update that copy instead of the original. Key Excel Playback tips: 1) The Excel Viewer must have successfully installed on the Player PC. 2) Make the page you want shown the size it should be shown on the player. In other words, open it on a 1920x1080 screen and expand it to full size. 3) Before you save, be sure you are looking at the sheet you want shown. Digital Video

If the video you select causes a red X to appear, or a “Script Error” message appears, the Codec that is necessary to play the particular video is probably missing from the Windows player computer or not installed correctly.

NOTE: The K-Lite full Codec Pack is included with DisplayIt!Xpress. Learn more about it at: http://www.free-codecs.com/K_Lite_Codec_Pack_download.htm.



PDF documents (Windows PC Players only)

DisplayIt!Xpress supports the use of Adobe PDF (Portable Document Format) files. It is important to realize that the PDF format is not optimal for digital signs. When a PDF comes onto the screen, controls will appear momentarily, which is not optimal in this environment. Also, Adobe Reader (which is what displays PDFs on screen), will not stretch smaller documents to fit the screen. Instead, it will pad the sides with gray, which is not a terrific look, especially for small documents. Still, using a PDF is a good way to display some content, like Excel, or Word documents on a sign. Make sure the fonts and document settings are as large as possible so that the viewer can see the information being presented. Web pages

DisplayIt!Xpress supports the display of web pages from the Internet or an Intranet on your in-house server. Some pages might not work because of pop-ups or Active X objects, so testing is important. To add a web page to a presentation, click the Web Page icon. A pop-up will allow you to type in the URL for the page you want. HTML files

DisplayIt!Xpress supports HTML through HTML5. You may include an html or htm file in your playlist. All CSS, Javascript and other text-based elements must be inside the same file. Images can be included by referencing them in the local folder. If you include referenced images in your html code, you must add the image(s) to the playlist. Set the images so they will not actually play by setting their duration to zero. That will prevent them from ever being shown separately from the web page. Meanwhile, the html will reference and display them as part of the web page when it is rendered on the screen. Flash files (Windows PC Players only)

DisplayIt!Xpress supports Flash (.swf) through the current revision, 15.0. Sound and all animation effects are fully supported. Flypaper created swf files are fully supported.