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Dispatch ClientDavid Bigham
Recommended system
Overview of Dispatch Client components
New features
Tips
Topics
Modern PC
> 4 GB Memory (8 - 16 GB Call Centres)memory is cheap / large performance gain
Recent CPU (e.g. i5/i7)
Dual monitors
Windows 7 64-bit
Java 7 64-bit (especially for Call Centres)
Recommended System
Overview of all fleets
Intended for call centres
Pending Bookings
Dashboard
SearchLimited to 1 year range
Only updated when Search clicked
Information about a single fleet
Dispatch
Dispatch – Job Queues
Pending Bookings
Job Cover
Pre-Bookings
In Progress
Complete
Action
Cancelled
No Shows
ModelFavourite
Appear in screen pops
Recurring
Web Admin Recurring Bookings
Custom CombinedNew
Custom Combined
Multiple queue types in table
File > Settings
Choose what queue types
New
Manual Dispatch
Driver or Vehicle
Distance to job
Dispatch – Job Matrix
Dispatch – Vehicle Status
Dispatch LockDriver or Vehicle
Automatic expiry
Dispatch – Booking Details
Dispatch – Booking Updates
Dispatch – Booking History
Dispatch – Fleet Status
MessagesDrivers
Vehicles
Operators
AlertsVoice Requests
Panic
Java Version
Manage AddressesEdit Areas, Streets & Places (F11)
Set defaults
Text-to-Speech (SmartVOIX)
Booking FormScreen pops or F2
Caller notes
Existing bookings
Details populated
Name / Phone
Address
Caller notes
Attributes
Attributes set by dialled #
Booking FormScreen pops or F2
Caller notes
Existing bookings
Details populated
Name / Phone
Address
Caller notes
Attributes
Attributes set by dialled #
Multiple Addresses& Fare Calculation
Pickup F2
Destination F3
Edit
Calc
Fare tooltip shows calculation
Amount / Percent
Maximum
Lift fee on subsidy
Forward / Return
Sent to Vehicle
Shown in tables
Multiple Accounts and Subsidy Payments
New
Administered in Web Admin
Checked at creation
Manual check
Blacklists New
Completed by OperatorMark a booking complete
Vehicle
Driver (optional)
Reason
New
Edit Fleet PropertiesEdit following properties
Use Closest Car For all Bookings
Phone Number Voice
Phone Number Panic
Requires Edit Fleet Properties in Dispatch Client authority
Star shown in Fleet status
If Use Closest Car For all Bookings set to Y
Phone numbers not set
New
TipsTable columns
Table sorting
Table filtering
TipsBooking History map
Send LogsLogs
Short lived if fleet busy
Send early
Screen capture
Highlight issue
Vehicle logs
Thank You
Questions?
http://xkcd.com/627/