DISCOVERY & e · *VTW\[LY^VYSK/VUN2VUN Nyri 454 ^^^2g2gs2lo e-DISCOVERY & DIGITAL FORENSICS Cost-e ective and Proactive Information Management for Emerging Legal and Technical Challenges

$Page 1: DISCOVERY & e · *VTW\[LY^VYSK/VUN2VUN Nyri 454 ^^^2g2gs2lo e-DISCOVERY & DIGITAL FORENSICS Cost-e ective and Proactive Information Management for Emerging Legal and Technical Challenges$
92 Computerworld Hong Kong June 2010 www.cw.com.hk

e-DISCOVERY & DIGITAL FORENSICSCost-effective and Proactive Information Management for Emerging Legal and Technical Challenges

www.innoxcell.net

Wednesday – Thursday, 7th - 8th July 2010Renaissance Harbour View Hotel, Hong Kong

Our International Speaker Panel from USA, UK, Australia, Singapore, Japan and HKwith Eminent Judges, Litigants and IT Professionals

Christopher ToExecutive DirectorConstruction Industry Council (Council Member of Hong Kong International Arbitration Centre)

Browning E. MareanSenior Counsel and Co-chair of the Electronic Discovery Readiness and Response GroupDLA Piper (US) LLP

Yeong Zee KinSenior Assistant RegistrarSupreme Court of Singapore

Chris DaleFounder & Consultantthe e-Disclosure Information Project

Hon. Andrew J. PeckU.S. Magistrate JudgeSouthern District of New York

David C. Shonka Principal Deputy General CounselFederal Trade Commission

Scott NonakaPartnerO' Melveny and Myers LLP

Dmitri HubbardBusiness Development Director APACEpiq Systems

Gathering a host of experienced legal counsels, IT professionals and litigants, the e-Discovery and Digital Forensics conference brings you up-to-date with case management and cost control, while taking an in-depth and integrated look at e-Discovery and ESI collecting, processing and reviewing.

We'll Bring you Best Practices in Cost Management and Case Management with

International Judicial Panel Cross-Border Litigation with Internal Disclosure and Privacy Process Management and Cost Control with Leading Solutions & Technologies Jumpstart your Review – a Comparison of the Effectiveness of Different Review Accelerators through Case Studies Equipping your Organization with E-Discovery to Ensure Quick Response to Arising Allegations in Global Market Implementing Early Case Assessment beyond Cost-Saving Solutions - Avoiding Pitfalls in ESI Collection Building up an E-Discovery Program with Records Management Policies and Procedures

Readiness against Litigation: Multi-Cooperation from Outsourcing to In-House Engagement Panel Discussion: Maximizing Compliance by Bringing E-Discovery inside the Corporation - Combining IT, Legal Counsels and Vendors E-Discovery Readiness for Risk Management and Governance Investigations

Global Update: Laws and Practices Update Guidelines for E-Discovery from the Civil Justice Reform in HK The Implication of Hong Kong's Personal Data (Privacy) Ordinance in E-Discovery and Digital Forensics E-Discovery Development in Singapore: PD3 of 2009 and the Challenging Impact Preparing for E-Discovery with Understanding of the Practice Note CM6 in Australia Importance of Implementing Strong Data Management and Compliance Protocols in Japan & Korea U.S. Federal Rules Regarding ESI and Judicial Perspectives on E-Discovery Update Regulations and Case studies in EU and UK

Event HighlightPre-Arranged One-to-One Networking Meeting with E-Discovery experts and consultantsto develop detailed risk mitigation and cost-saving plans for your company

Gold Sponsor Silver Sponsor

Supporting Organizations

Media Partners

Exhibition Sponsor

To register or want to know more, please contact us on (852) 3711-3057 or [email protected]

ComputerWorld readers enjoy 10% discount

C

M

Y

CM

MY

CY

CMY

K

210w274h.pdf 2010/5/17 22:12:20

cw0610.indd 92 6/1/10 5:18:23 PM

June 2010 Computerworld Hong Kong 1www.cw.com.hk

viewpoint An invitation to the first Asia Pacific Regional IGF page 9

Hong Kong’s source of IT insight http://www.cw.com.hk June 10, 2010 • Vol XXVII No 5 Price HK$40

info-securityconference Eleventh annual Info-Security eventRising risk and uncertaintyPage 10

backpage Robert ClarkWill the Russian mafia hack my car? Page 90

And the award goes to...find out on Page 20

cw0610.indd 1 6/1/10 5:16:23 PM

June 2010


cw0610.indd 2 6/1/10 5:16:24 PM


CWwebRelaunch_210x280.indd 1 3/11/10 10:59:53 AMcw0610.indd 91 6/1/10 5:18:22 PM


c o n t e n t s June 2010

Check: www.cw.com.hk for daily news and online features.

4 upfront“Live the present. Make the future a worthy past.”

6 news

9 viewpointAn invitation to the first Asia Pacific Regional IGFCharles Mok on the first A-Pac Internet Governance Forum (APrIGF) in Hong Kong

10 info-securityeventRising risk and uncertaintyInternational security experts give their views at the 11th InfoSecurity Conference

14 talktechTough telco talkCIOs and IT heads from telecom carriers and service companies discuss challenges facing their industries

16 talktechBuilding agile IT in demanding timesFinance and banking IT heads discuss ongoing strategy

88 chinawatchPanelists: Democracy would suffer if Google left China, and Microsoft’s Ballmer says Indonesia & India offers better prospects than China

90 backpageWill the Russian mafia hack my car?Stateside internal-combustion boffins predict cyberproblems for wired vehicles

Special: Computerworld Hong Kong Awards 2010

20 Awards winners Meet the winners of Computerworld Hong Kong Awards 2010

21 Awards paradeWinning products and services on display

26 HK tech company of the yearOur fourth annual award in this category

Winning profiles

28 Microsoft

36 PCCW

42 PCCW Solutions

44 HP

50 Cisco

56 IBM

60 Oracle

65 Juniper

66 EMC

70 Check Point

74 SAP

76 Fuji Xerox

78 Emerson

80 APC

82 Tyco

83 McAfee

84 Symantec

85 Polycom

86 VMware

cw0610.indd 3 6/2/10 3:52:17 PM


• “Anyintelligentfoolcanmakethingsbigger,morecomplex,andmoreviolent.Ittakesatouchofgenius—andalotofcourage—tomoveintheoppositedirec-tion.”

• “Imaginationismoreimportantthanknowledge.”• “Theonlyrealvaluablethingisintuition.”• “Ineverthinkofthefuture.Itcomessoonenough.”• “Anyonewhohasnevermadeamistakehasnevertriedanythingnew.”• “Greatspiritshaveoftenencounteredviolentoppositionfromweakminds.”• “Wecan’tsolveproblemsbyusingthesamekindofthinkingweusedwhenwecreatedthem.”

• “Apersonstartstolivewhenhecanliveoutsidehimself.”ThesearequotesfromAlbertEinstein,myfavoritescientist.Hetaughtuswhat

innovationis.These quotes also tell the objective of ourComputerworld HK Awards. The

Awardsarenotmerelyforthecompanieswho“woninthepastyear.”TheAwards in fact aim togive recognition to theven-

dorswhichcanliveoutsidethemselves,whichcanusetheirimaginationandintuitiontosolveproblemsof theothers,whichhavethecouragetomoveintheoppositedirection,whichmademistakesbut foundanewway,which“livesthe presentmoment to the fullest andmakes the future aworthypast.”

Beyond the pastTheAwardsdonothighlightthepastachievements.They

aremorethanthat.Everytrophyaffirmsourbelief—webe-lievethattheawardeeswillhavetheabilityanddetermina-

tiontoholdthekeytounlockthefuture.Technologyinnovationisthekeytoabetterfuture.NowitisJune,themiddleofayear.Itistimetolookbackandforward,ormore

preciselylookingbackandmovingforward.Whathappenedinthepastsixmonthswasamixtureofcheersandtears.Butthe

questionIask:duringthepastsixmonths,didITinnovationmadeourlifehappierandeasier?Wastechnologyacomfortoraburden?GreenIT,cloudcomputing,virtualization,managedservices,datacenterservices…allarehottrendsuserscan-notavoid.Buthowusefulandappropriateiseach,foreachofHongKong’suniquetech-users.Behindeveryproblemliesanopportunity.Andsoallthesetrendsarearising.Behindeverytrendliesareason.AndIhope the reasonbehindall these trends is:

they are the forces driving mankind to a bettertomorrow.Awards—forabettertomorrow.

“Live the present. Make the future a worthy past.”

http://www.cw.com.hkComputerworld Hong Kong is published by Questex Asia Ltd, 501 Cam-bridge House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong.

PUBLISHER Simon Yeung [email protected]

EDITORIALEDITOR-IN-CHIEF Chee Sing Chan [email protected] Stefan Hammond [email protected] REPORTER Teresa Leung [email protected] CORRESPONDENT Carol Ko [email protected] wRITER Ross Milburn

SALESACCOUNT DIRECTOR Connie Yip [email protected] & SALES Carvin Lee [email protected] EXECUTIVE

ADMINISTRATIONART DIRECTOR Eric Lam [email protected] & John Lam [email protected] DIRECTORASSISTANT CIRCULATION Allie Mok [email protected]

MANAgEMENTMANAgINg DIRECTOR Jonathan Bigelow [email protected] & ADMIN MANAgER Janis Lam [email protected] MANAgER Eunice Chan [email protected]

Computerworld Hong Kong is published monthly. All material is Copy-right 2010 by Questex Media group, Inc. Reproduction is strictly forbid-den without written permission.

Sales and Custom Publishing Enquiries: E-mail can be sent to [email protected]

Computerworld Hong Kong is circulated to IT, com-puting and internet companies and other private and public companies who use IT and computing. It is edited for IT professionals, engineers, and se-nior managers responsible for design, installation, marketing and maintenance of IT systems and net-works. Free subscription offer valid in Hong Kong only. To subscribe, go to www.cw.com.hk.

Computerworld Hong Kong (ISSN 1023-4934) is published eleven times yearly by Questex Asia Ltd. Subscription rates: 1 year HK$330 (Hong Kong only), HK$440 (Macau only), US$109 (within Asia) and US$119 (outside Asia), 2 years HK$580 (Hong Kong only), HK$770 (Macau only), US$190 (within Asia) and US$210 (outside Asia). Single/Back issue (if available) HK$40 per copy (Hong Kong only) US$11 (within Asia) and US$12 (outside Asia) plus US$5 handling charge per order. Printed in Hong Kong. Postage paid in Hong Kong. For subscription enqui-ries, change of address or delivery services, please contact our circulation department by: fax (852) 2559-2015, e-mail [email protected] or by mail.

Computerworld Hong Kong is on sale in bookshops in Hong Kong at HK$40 per issue.

Questex Media group LLC 275 grove Street, Newton, MA 02466, Tel: +1 617 219 8300

PRESIDENT & CHIEF EXECUTIVE OFFICER Kerry C. gumasEXECUTIVE V.P. & CHIEF FINANCIAL OFFICER Tom CaridiEXECUTIVE VICE PRESIDENT Robert S. IngrahamEXECUTIVE VICE PRESIDENT Tony D’AvinoEXECUTIVE VICE PRESIDENT Jon LeibowitzEXECUTIVE V.P. CORPORATE DEVELOPMENT Claudia FlowersVICE PRESIDENT, DIgITAL MEDIA Seth Nichols

Printed by:Dg3 Asia Limited9th Floor, Haking (Tung Shing) Industrial Building34 Lee Chung Street , Chai wan, Hong Kong Tel: 852 2965 6777www.dg3.com/

Average Circulation: 9,579

www.cw.com.hk

(852) 2589-1313

(852) 2559-2015

UPFRONT simon yeung

Simon [email protected]

3 Kinds of Cloud Computing and Why They Matter

The ever increasing complexity of data centers coupled with the mas-

sive growth of data is leading to an increase in resources required to man-age it. Organizations have adopted virtualization and are now looking to cloud delivery service models to reduce costs, increase flexibility and improve their time-to-market. Coupled with ex-plosive unstructured content growth, organizations are turning to instant IT delivery models.

On Demand IT Delivery In the move towards on-demand IT

delivery, customers have to recognize the benefits of private, hybrid or pub-lic cloud models. From a capital ex-penditure perspective, organizations tend to over-purchase to deal with the requirements to support opera-tions. This often leaves them with an abundance of underutilized hardware assets. The ability of cloud infrastruc-tures to grow in concert with business needs, minimizes this upfront capital expense, moving them from “fixed costs” to “variable costs.” Customers can reduce much of this operational expenditure by deploying cloud mod-els paying only for what they consume and eliminating the day-to-day man-agement tasks.

In addition to a process for ad-hoc projects that require to be outsourced, IT organizations can think about de-veloping an internal cloud-enabled ar-chitecture to provide greater business agility and move into the cloud in a con-trolled manner.

There are considerations to keep in mind when choosing the right cloud deployment for your business.

Private Cloud: For simplicity, let’s de-fine a private cloud as cloud-enabled infrastructure within the physical walls of a data center. A private cloud can provide many of the benefits of cloud without the security risks associated with public deployments. Because it is accessed over an internal network or intranet, it’s as secure as the rest of your data.

Hybrid Cloud: Now let’s take a look at the hybrid or trusted cloud, which we will define as infrastructure that re-sides at a trusted service provider. In this case, access is limited to appropri-ate resources at your organization and delivered over a virtual private network or a secure Internet connection.

Public Cloud: Lastly, the public cloud can be described similarly to the hybrid,

except that there is usually more gen-eral access over the Internet providing limited security. Many public cloud of-ferings are quite inexpensive and SLAs are generally not guaranteed. Features such as encryption, compression, backup, tiering and replication may not be available as well.

What Makes A Cloud? Regardless of the type of cloud, there

are some key features every cloud plat-form should have. Firstly, it is a secure, direct connection to get data into the cloud. There also needs to be multi-tenancy capabilities to logically seg-regate the data, so that SLAs can be assigned to specific data types or ap-plications. The cloud should also have namespaces with access rights and security layers to prevent unauthorized access.

Given some of the trade-offs be-tween the various cloud deployment models, how do you identify the most appropriate candidates for deploy-ment? Start by identifying the data in your environment that generally has lower business value and lower SLA requirements.

You can get immediate cost savings by moving this peripheral data. This also helps in freeing up resources to fo-cus on the core business applications, improving operational efficiency, utiliza-tion of existing assets besides allowing enterprises to move towards core, tier 1 applications at their own pace.

Maintaining IT agility is a must in to-day’s competitive market. Cloud prom-ises an on-demand service model that can support your business needs to-day, while providing a solid foundation for the data center of the future.

Technology experts are unanimous in their belief that cloud computing will be the IT issue of 2010. While cloud infrastructures are poised to revolutionize the way we access technology, it is also true that it is a vast area with a few grey areas. Sunil Chavan, Director, Software Group & Cloud Solutions, Asia Pacific, Hitachi Data Systems, differentiates between the varied kinds of cloud environment to help enterprises make the right choice.

Hitachi Data Systems

Brought to you by HDS

hds_advertorial0610.indd 1 5/28/10 2:24:35 PMcw0610.indd 4 6/2/10 3:58:41 PM


3 Kinds of Cloud Computing and Why They Matter

The ever increasing complexity of data centers coupled with the mas-

sive growth of data is leading to an increase in resources required to man-age it. Organizations have adopted virtualization and are now looking to cloud delivery service models to reduce costs, increase flexibility and improve their time-to-market. Coupled with ex-plosive unstructured content growth, organizations are turning to instant IT delivery models.

On Demand IT Delivery In the move towards on-demand IT

delivery, customers have to recognize the benefits of private, hybrid or pub-lic cloud models. From a capital ex-penditure perspective, organizations tend to over-purchase to deal with the requirements to support opera-tions. This often leaves them with an abundance of underutilized hardware assets. The ability of cloud infrastruc-tures to grow in concert with business needs, minimizes this upfront capital expense, moving them from “fixed costs” to “variable costs.” Customers can reduce much of this operational expenditure by deploying cloud mod-els paying only for what they consume and eliminating the day-to-day man-agement tasks.

In addition to a process for ad-hoc projects that require to be outsourced, IT organizations can think about de-veloping an internal cloud-enabled ar-chitecture to provide greater business agility and move into the cloud in a con-trolled manner.

There are considerations to keep in mind when choosing the right cloud deployment for your business.

Private Cloud: For simplicity, let’s de-fine a private cloud as cloud-enabled infrastructure within the physical walls of a data center. A private cloud can provide many of the benefits of cloud without the security risks associated with public deployments. Because it is accessed over an internal network or intranet, it’s as secure as the rest of your data.

Hybrid Cloud: Now let’s take a look at the hybrid or trusted cloud, which we will define as infrastructure that re-sides at a trusted service provider. In this case, access is limited to appropri-ate resources at your organization and delivered over a virtual private network or a secure Internet connection.

Public Cloud: Lastly, the public cloud can be described similarly to the hybrid,

except that there is usually more gen-eral access over the Internet providing limited security. Many public cloud of-ferings are quite inexpensive and SLAs are generally not guaranteed. Features such as encryption, compression, backup, tiering and replication may not be available as well.

What Makes A Cloud? Regardless of the type of cloud, there

are some key features every cloud plat-form should have. Firstly, it is a secure, direct connection to get data into the cloud. There also needs to be multi-tenancy capabilities to logically seg-regate the data, so that SLAs can be assigned to specific data types or ap-plications. The cloud should also have namespaces with access rights and security layers to prevent unauthorized access.

Given some of the trade-offs be-tween the various cloud deployment models, how do you identify the most appropriate candidates for deploy-ment? Start by identifying the data in your environment that generally has lower business value and lower SLA requirements.

You can get immediate cost savings by moving this peripheral data. This also helps in freeing up resources to fo-cus on the core business applications, improving operational efficiency, utiliza-tion of existing assets besides allowing enterprises to move towards core, tier 1 applications at their own pace.

Maintaining IT agility is a must in to-day’s competitive market. Cloud prom-ises an on-demand service model that can support your business needs to-day, while providing a solid foundation for the data center of the future.

Technology experts are unanimous in their belief that cloud computing will be the IT issue of 2010. While cloud infrastructures are poised to revolutionize the way we access technology, it is also true that it is a vast area with a few grey areas. Sunil Chavan, Director, Software Group & Cloud Solutions, Asia Pacific, Hitachi Data Systems, differentiates between the varied kinds of cloud environment to help enterprises make the right choice.

Hitachi Data Systems

Brought to you by HDS

hds_advertorial0610.indd 1 5/28/10 2:24:35 PMcw0610.indd 5 6/1/10 5:16:29 PM


HKBN chooses OracleHong Kong Broadband Network (HKBN) has improved its data warehouse by using the Oracle Communications Data Model. The implementation helps support rapid time to market over custom-built solutions and scales for continued growth. Together with Oracle Database and Oracle Business Intelligence Suite Enterprise Edition, Oracle Communications Data Model provides HKBN with a centralized analytics platform for monitoring customer and market data.

HSBC launches online video consultation in Hong KongHSBC has become the first bank in Hong Kong to provide an instant online video consultation service for meetings between premier customers and relationship manag-ers. The new service, dubbed LIVE Connect, provides relationship managers with the ability to transfer product information over a secure internet banking platform, complete product subscriptions and conduct financial consultations, said the bank, adding that customers don’t need to book a meeting in advance. Premier customers can access the new video consultation platform by logging onto the HSBC internet banking website and clicking on the LIVE Connect button.

Foxconn might raise pay by 20%Foxconn might implement a 20 percent pay increase, an issue the Foxconn repre-sentative said was because business has been so good this year, not because of the suicide issue. The company suffered its 13th suicide attempt so far this year in late May as a 25-year-old worker slit his wrist. The worker, having recovered after hospital treatment, had only joined Foxconn for two months.

newsbites

Recruitment agency ManpowerHongKongsaidrecentlythatITvacancies are among the top 10

hardesttofillinHongKong.The company recently released the re-

sultsof itsfifthManpowerTalentShort-ageSurvey that indicates that44percentof employers in Hong Kong reportingdifficultyfillingkeypositionswithintheirorganizations.Hong Kong’s top three most difficult

jobstofillaresalesrepresentatives,engi-neer,andmanagement/executiveaccord-ingtothesurveyof434employersinHongKong,Manpowernoted.TalentshortagesintheAsiaPacificre-

gionaretenpercenthigherthantheglobal

SKTelecomannouncedlatelythatit has signed an agreement withconstruction firm China Railway

No.2EngineeringGroupfor thesettingupofajointventureatCheungdu,Sich-uantoruntosetupandrunasmartcitysysteminChina.‘JinmaSmartCity’project,tobeman-

agedbythejointventure,aimstorealizea vision of intelligent urban space witha cutting-edge city infrastructure whichwill be rolled out across a commercial/residential site located along the JinmaRiverinCheungdu,saidSKTelecominastatement.The joint venture will be founded in

June with RMB 77.5 million of capitalstock andmutually owned by SKTele-comandChinaRailwayNo.2Engineer-

average (31 percent),with 41 percent ofthe region’s employers having difficultyfillingpositionsduetothelackofsuitabletalentavailableintheirmarkets,saidMan-power, adding that this represents aninepercentagepointincreaseincomparisontothe2009survey.“We are seeing a ‘jobless’ recovery in

manyparts of theworld, yetwhere therearejobsavailableemployersarehavingdif-ficultyfillingpositions,”saidLancyChui,managing director of Manpower HongKong,MacauandVietnam.“Theissue isnot about the number of potential candi-dates,butratheratalentmismatch,astherearenotenoughsufficientlyskilledpeopleintherightplacesattherighttimes.” 3

ing, each taking60percent and40per-cent of shareholding respectively, SKTelecomnoted.The China-based construction player

planstobuildaneco-friendly,sport-ori-ented commercial/residential complexalong the Jinma River in a 26Km² ofconstructionsitebytheyearof2020.SKTelecom, through the jointventure,willjoin theproject from the secondhalfofthisyearandplanstoinitiatethesystemrollout,saidSKTelecom.“China hasmuch room for enhancing

industrialproductivityaswellasthelevelofbusinessconvenience,whichcanallbesignificantlyboostedbySKTelecom’ssu-perbICTpower.”JinWooSo,presidentofSKTelecom’sC&ICICsaidatthesigningceremonyheldatCheungdu. 3

hong kong

IT vacancies among the hardest to fill in HK

china

China to build smart city system in Chengdu

NEWS

cw0610.indd 6 6/1/10 5:16:30 PM


cw0610.indd 7 6/1/10 5:16:31 PM


HDS: Unified compute platformHitachi Data Systems has launched a unified compute platform that it claims delivers an “intelligent” orchestration layer for automated dynamic manage-ment of servers, storage, network, and applications as one unit. This new system, said the company, enables a more efficient way for enterprises to de-ploy and manage applications in virtual environments.

Segate: HDD-SSD comboSeagate has unveiled a combination hard-disk and solid-disk drive priced as low as a standalone HDD. The new drive has a 250GB model, priced at $113, but there’s also a model with as much 500GB of capacity. The new Momentus XT hybrid focuses more on performance and capacity than on energy savings. The drive also has a special software tool that tracks a user’s use trends and then uses the SSD component of the drive to optimize performance. Performance is adjusted over time with changes in user behavior.

Citrix: Client virtualization offeringCitrix has made the first public release of the Citrix XenClient client-side virtualiza-tion product, which allows isolated virtual desktops to run on a single corporate-owned laptop, even when they are discon-nected from the network. This product is ideal for companies who want to maintain a secure corporate desktop for each user, while still giving employees the freedom to run their own personal desktop and applications on the same device.

newsbites

Fujitsurecentlyshowcaseditsen-hancedcolore-paperatitsannualforum in Tokyo, touting that it

features higher and speedier image re-writecomparedtotheexistingversion.

According to the company, it hasimproved the contrast ratio of the not-yet-launchede-paperto7:1andhasmadethe re-write speed of a high-resolutionimage(1,024x768XGA)twiceasfastat 0.7 seconds. Fujitsu said the newe-paperasaresultenablessmoothimagetransitionsandcolordisplayquality.Thevendornotedthatithasscheduled

tocommercializethenewcolore-paperthisfallfortheJapanesemarket.Fujitsu Laboratories pioneered the

development and practical use of colore-paper, and in 2007 Fujitsu Frontechbrought tomarket FLEPia, theworld’sfirst portable information terminalequipped with a color e-paper display,accordingtoFujitsuinastatement.Theenhancedcolore-paperemploysa

layeredconstructionfoundincholestericLCD panels with an image memoryfunction,andmakesuseofthereflectiveproperties in each color layer where

the cholesteric liquid crystals reflecta specific wavelength of light of red,green,orblue,saidFujitsu.Compared to the reflective displays

usingacolor-filterarraywidelyusedin

conventionalLCDs,Fujitsu’scholestericLCDmethod allows for a display thatfeaturescolorswithgreatervibrancyandbrightness,thecompanyadded.The company said that Fujitsu

Laboratories developed a newliquid-crystal material with superiorreflective characteristics that reflectsmore incoming light and widensthe aperture ratio (the effectivereflectiveregion)ofthedisplaypanelto minimize light loss, resulting ina reflectance of 33 percent, whichmeans the new e-paper is 1.3 timesbrighterthanitspredecessor.“These improvements in e-paper

display technology have broadened itsrange of potential applications such asapplicationsinportableelectronicmedialike e-book readers, public billboardsand commercial advertising,” said aspokespersonofFujitsu. 3

—Compiled by Teresa Leung

asia

Fujitsu to commercialize enhanced color e-paper

hong kong

Forty-four percent of employers in Hong Kong report difficulty filling key positions within their organizations, said Manpower

cw0610.indd 8 6/1/10 5:16:31 PM


seennoparallel forumfordiscussingInternetgovernanceissuesuntilnow.AftersomeofusintheHongKongInternetcommunity

(includingJeremyGodfreyandStephenLau)attendedthelastIGFinEgypt,wedecidedthisshouldchange,andiniti-atedanefforttocollaboratewithawidespectrumofInter-net, ITandsocialorganizations toorganize the firstAsiaPacificRegionalInternetGovernanceForum(APrIGF) inHong Kong this June.We intend to raise awareness andencourageparticipationfromrelevantstakeholdersaroundtheregion,and tofostermulti-lateraldiscussionabout is-suespertinenttotheInternetinAsia.APrIGFwillconsistof threeparts.TheAPrIGFRound-

tablewillbringtogetherexpertsandadvocatesintheregionandaroundtheworldfromcivilsociety,privateandpublicsectors—includingMarcusKummer, ExecutiveCoordina-tor of the IGF, representatives from ICANN, the InternetSociety, and theAsiaPacificNetwork InformationCenter(APNIC)—for an intensive discussion to explore howwemayshapethefutureoftheIGFandInternetdevelopmentinAsia.ThelocalHongKongIGFConferenceaimstointro-duce thevariousstakeholders inHongKong, inparticularNGOsandcivilsociety,tothestatusofInternetgovernanceandhowtheycangetinvolved.Finally,theYouthIGFCampwillbeorganizedbyyoungleaderstoencouragemoreun-derstandingandparticipationfromournextgeneration.The full and developing agenda of the events can be

foundonhttp://www.rigf.asia. 3

VIEWPOINT charles mok

SincetheadventoftheWorld-WideWeblessthantwentyyearsago,theInternethasbecomeaninte-gralpartofthelivesofbillionsintheworld.The

advantagesoftheinformationsuperhighwayareobviousinwaysofcommunications,education,businessandso-cial applications, but increasingly the public andmediaare putting attention on itsmisuses and abuses—digitaldivide, Net addiction, security concerns and privacyabuses,justtonameafew.Theseissueshavenonationalborders,makingitmoredifficultforgovernmentstoacteffectively.

For the last four years, the InternetGovernanceForumhas been the annual gathering organized by the UnitedNations.Itactsasaglobalplatformformulti-stakeholderpolicydialogueonprevailingandemerging issueson In-ternet governance to foster the security, stability and de-velopment of the Internet. This is important because theInternetdoesnotbelongtoanygovernment,norgovernedbyanyintra-governmentalorganizationbutbycommunity-based,multi-stakeholdersorganizationssuchasICANN,inabottom-upfashion.Besides the annual global IGF, various regions such as

Africa,Europe,LatinAmericasandanumberofcountrieshaveestablishedtheirregionalornationalIGFs,toeducateandconsolidateviewstoreflectbacktotheglobalforum.TheAsiaPacificregion,despitehavingthe largestonlinepopulation, estimated at over 780 million, however, has

The first APrIGF will be held in Hong Kong this June

An invitation to the first Asia Pacific Regional IGF

Charles Mok is the president of Internet Society Hong Kong, and ex-officio Member of the Hong Kong Information Technology Federation. He has been in the IT industry for almost 20 years, and is active in a number of advisory committees and statutory bodies of the HKSAR government.

cw0610.indd 9 6/1/10 5:16:32 PM


infosecurity

said UK-based Lacey, who gave the first keynote of the conference. “What we find now is that we have to rely much more on people.”

He noted that future organization will be dynamic, undergo constant change and increase network connections. “This requires a softer framework of security policies and more adaptable policies.”

Lacey stressed that, “what counts is not securing the static blocks of data but the se-curing of dynamic flows of data and the con-nections and transactions that take place.”

A major challenge for companies to-day is that the emergence of new dy-

namic networks has moved the sphere of influence to the masses. “Authority is moving away from the leadership,” said Lacey. “The challenge today is how to harness the development of new net-works, groups and communities – espe-cially as control of these may not always lie with the business.”

Soft targetsDuring the morning panel discussion,

speakers traded views on the changing nature of security and reinforced the

“The big question is how do we make sure people at the board level see what we are doing and see the value that secu-rity brings?”

Networks ruleDavid Lacey, member of the InfoS-

ecurity Europe Hall of Fame, noted that professionals must recognize that orga-nizations cannot be governed or con-trolled in the same hard rigid structures of the past.

“Complexity is rising which is a good thing as it’s the result of more integra-tion, more connections and networks,”

This year’s InfoSecurity Confer-ence 2010 featured an interna-tional array of speakers who

gave their views on the shifting risk and security landscape and how businesses must move from a culture of control to a culture of trust and empowerment.

“Businesses today face massive change,” said Edge Zarella, partner, Advisory Services, KPMG. “And every-thing is coming to Asia today.”

Zarella noted that emerging markets such as China, India and other parts of Asia are where the future business trends will be determined. And for businesses in this region that presents opportunities but also new risks.

But for security professionals, mak-ing security issues a priority for business leaders will require the realization that the business concerns around security may differ from the usual IT view of se-curity.

Zarella noted that traditionally CEOs view security as something that costs the business money, something that is hard to justify and measure, and something that causes pain when it becomes pub-lic.

For COOs, the concerns are around compliance and regulatory requirements, risk across supply chains and manage-ment of relationships and processes. While CFOs are worried about what reg-ulations to comply with, as well as how much they will cost to adhere to. “These are the big issues that security profes-sionals need to address,” said Zarella.

A major challenge for companies today is that the emergence of new dynamic networks has moved the sphere of influence to the masses.

—David Lacey

Businesses today face a new era of insecurity with undefined networks of people and machines the expected focus of security efforts By Chee Sing Chan

Rising risk and uncertainty

continued on page 12 4

KPMG’s Zarella: The business concerns around security may differ from the usual IT view of security

cw0610.indd 10 6/1/10 5:56:57 PM


infosecurity

cw0610.indd 11 6/1/10 5:16:34 PM


infosecurity

4 continued from page 10

For enquiries, please contact Connie Yip Tel: (852) 2589 1373 Email: [email protected]

Official Media

What will happenwhen finance shakes hands with

technology?

www.questexevents.net/ft

Finance Tech Forum 2010Change and Innovation in the New Global Economy


cw_ftf_hsead.indd 1 5/27/10 2:36:00 PM

message that the key challenge today was not technology-based but human.

For Charles Liang, IT security policy manager, Group IT, CLP Power Hong Kong, the biggest issue was risks from the rapid growth of technology sys-tems which adds to the complexity of managing security. “With more appli-cations, networks and systems, comes more patching and management ef-fort,” he said. “This adds to the risks of users and external parties misusing data or gaining unauthorized access to data.”

Losing data is the biggest fear for all companies, noted Steve Tunstall, group risk manager at Cathay Pacific Airways. He added that there needs to be balance between providing access to this data and also putting in measures to safeguard that data without slowing down information flow and impacting service levels. “Not getting too stuck in the policing role is a key thing to be wary of.”

The threat of attack is also top of mind for many hospitality businesses. “Hotels and hospitality are soft targets,” said Geoff McClelland, VP of Technology, Mandarin Oriental Hotel Group. He noted that Mandarin Hotels works on the premise that it will be attacked and hacked at some point.

“We see attacks hit our firewalls every

few seconds and the threats are still on the rise,” said McClelland. “By making this threat level visible to the leadership you raise the awareness of the security situation.”

McClelland believes this is a big first step in getting the right level of atten-tion to initiate the right investments.

Board-level visibilityThe discussion participants all agreed

that board-level awareness of security has improved significantly. According to Haf Saba, senior solutions special-ist, Systems & Security Management, NetIQ Asia Pacific, technology is often not the stumbling block for companies. “More often than not it is the cultural challenge that hinders security effective-ness,” he said.

“The culture change required to cre-ate a security-aware organization often fails because it does not come from the top,” added Saba. It is often assumed that this change happens when you em-ploy specialists to look after firewalls and network security but many busi-nesses today still operate with separate siloes and departments within the orga-nization.

According to David Lacey, fo-cusing on core culture is a key first step. “The culture can be in the form of fear, paranoia or military style of security or the other option is you go with a trust and empowerment type of environment, where monitoring is stringent and actions are measured,” said Lacey.

Trust issuesTunstall agreed that trust is a critical

factor in executing effective security. Cathay trusts its 3000 pilots daily to fly and operate aircraft carrying 300-400 passengers. “We entrust our pilots to fly these aircraft and look after these passen-gers’ lives,” said Tunstall. “To go round

and say they cannot use USB drives for data download would be a huge disparity in trust.”

McClelland argued that a policy of “trust and verify” is the recommended stance at Mandarin Hotels. The phrase was often used by Ronald Reagan dur-

ing cold war exchanges with the Soviet Union, but essentially referred to en-suring that sufficient checking, cross-checking and auditing is being done to ensure that agreed actions are taking place.

The ‘trust and verify” approach is par-ticularly relevant to companies today who are managing ever more complex supply chains. McClelland noted that company boundaries are no longer fixed and relationships are not as clear-cut or as defined before.

He added that business users in par-ticular need to know that when they open an application to a new partner or customer they need to realize that an au-dit must first take place. “Users need to understand why there needs to be a se-curity assessment on that partner or rela-tionship and why sometimes it won’t be permitted.”

Lacey agreed that “trust and verify” is an important step while the opposite mindset is something to avoid. “I think it was Stalin who said this—trust is good, but control is better.” 3

David Lacey: The challenge today is how to harness the development of new networks, groups and communities.

Tunstall from Cathay: Not getting too stuck in the policing role is a key thing to be wary of

cw0610.indd 12 6/1/10 5:59:25 PM


infosecurity

For enquiries, please contact Connie Yip Tel: (852) 2589 1373 Email: [email protected]

Official Media

What will happenwhen finance shakes hands with

technology?

www.questexevents.net/ft



cw_ftf_hsead.indd 1 5/27/10 2:36:00 PMcw0610.indd 13 6/1/10 5:16:37 PM


lation,” said Alain Thibaud, VP FSE,HK,Taiwan&GCGStrategicProductsDevelopment,F5NetworksHongKong.“New devices, including millions ofsmartphones,willneedat leastonead-dresseachandwehavetomanagethat,aswellasthebandwidthissues.”

Context-aware applicationsNetworkoperatorsandapplicationde-

velopersneedtoaccommodateavarietyofdevicesandscreensizesfortheirend-users.“We’vemigratedfromBlackberrytoiPhonesandnowrunSalesforce.comCRM [sonow] ifmyCEOcalls, I cangive him answers from our quarterlyresults,” said Jonathan Leung, manag-ing director, greater China, Equinix.“Thescreenisbigenoughtodisplaypiecharts.”“Screen sizes vary,” said Linda Hui,

managingdirector,HK,Taiwan&GCGStrategic Products Development, F5HongKong. “So the networkmust tellmemoreaboutthedevicesandtheirre-quirements to serve the customers bet-ter.Wewanttoeducatedeveloperstobemorecontext-aware.”

socialnetworkingcreatesynergieswithubiquitouscomputingdeviceslikesmartphones, and that will create mass de-mandforIPaddresses.”“Many companies have blocks of IP

addresses,sothatleavesevenlessfortheremainingcompanies,”saidJoeWatson,executive director, AP Network Engi-neering for global carrierAT&T. “Ourcustomersaren’tveryinterested,butwethink they’ll start panicking later thisyear.”“Youcannotmakeasimplemigration

fromIPv4toIPv6—thegoalistomanagethembothsimultaneouslyandthatmeansfindingthebestsolutionforaddresstrans-

InarecentroundtableheldbyCWHKandF5,thediscussionquicklycen-tered on complacency over IPv4

addresses,whichwill beusedupglob-allyby2011, forcinga rapidmigrationtoIPv6forwhichtheindustryismostlyunprepared.“Weneedtoconcentrateoureffortsin

thinkingaboutthemigration,becauseitisgoingtobehuge,anenormouseffort,”saidPeterSmith,executiveVP,BusinessOperations&IT,CSL.“We’reasguiltyasothersinnotplanningforit.”

“Wedon’thaveanycustomersaskingforIPv6,”saidMarcPerrineau,CTOofAtosOrigin,“butcloudcomputingand

CIOs and IT heads from telecom carriers and service companies discuss challenges facing their industries By Ross Milburn

Tough telco talk

You cannot make a simple migration from IPv4 to IPv6, the goal is to manage them both simultaneously and that means finding the best solution for address translation

– Alain Thibaud, F5 Networks HK

cw0610.indd 14 6/1/10 5:16:39 PM


Hui gave this example: “in Taiwan,Web companies need to e-mail peoplewholiveinTaipeiorTaichungwithlo-calpromotions.Butpeoplewho live inTaichung and work in Taipei get thewrong promotion even though the net-workholdstheuserinformationneededtogetitright.”

Rules and regsHaving information on customers is

one thing: using it another. “We werehiredbyatelecompartnertodoastudyof context-based applications on pres-ence-aware networks and the privacyissuesweranintowerehuge,”saidPer-rineau.“Companiesfind theyare liabletoprotecttheend-users’privacy,butthatcaneasilymeanthatyoucandeliveral-mostnothingbecauseofthelegalliabili-ty.Eachcountryhasdifferentlegislationonprivacy, but that has not evolved tosupportsocialnetworking.”Mostdevelopersseemtofindregula-

tionsareanobstacle to fullyexploitingcontext-basedapplicationsandpresence-aware networking. “We are a carrier,studyinghowwecanuseGISinforma-tionwithmobilephonesandinformationfrom the user database, in conjunctionwiththeWeb,”saidAlanChan,director,Flag Telecom, global IP network pro-vider.“Outside theenterprise, therearea lot of regulatory obstacles that differbetweencountries.”Banksareespeciallysensitivetoshar-

ing data across country borders. “Wehavealargebankingcustomerandpro-videcentralizedservicesfromMumbai,”saidPerrineau. “Thefinancial authorityinonecountrysaid that thebankcouldnotbeaccessedbycertainsystems,be-cause itwouldprovideoverseas accesstoprivatedata.Soeventhoughoursys-tem is an extension of the bank, it’s aproblem, because the bank data cannotleave the shores of that country, evenonline.”

“Banks face the challenge of usingcloud computing and virtualization,because they arenot supposed to trustanyone to manage their data,” saidHui. “Banks have literally thousandsofapplications—inordertomanagesomany systems, they need agile infra-structure.”

Revenue streamsThe telecom sector is highly global-

ized and competitive. “The problemof network operators is that bandwidthpricecompressionisabout95%andonthe wireless side, my mobile bill gets

compressed contract-by-contract,” saidIvanTan,director,GlobalNetworkSo-lutionsforNTTAsia.“SoI’mlookingatIPv6andallthesenewdevicesandwon-deringwhatrevenuesourcesarecomingalong.”“Last year,many ITplayers suffered

as revenue dropped,” saidLeung. “Butourbusinessrosequitealot,becauseourcustomerswerereluctanttoinvestcapexin theirowndata centers, so theyweremorewillingtooutsource.Ourproblemishowtoexpandthedatacentertosup-portcustomergrowth.”

Not banking on the cloud“In the virtualized cloud, we don’t

think of the data center—the applica-tionanddatacanmoveanywhereintheworld,” said Thibaud. “When a HongKong user flies to the USA, he wantsthesameaccesswithnolatency.Butthebankswanttoknowwheretheirdatais,where their applications are,where thetraffic goes, and how the standby datacenterworks.”“Deregulationhasforcedtelecomop-

eratorstopursuemanyrevenue-earningservices,”saidKingLee,director,Cos-mact. “Hong Kong’s small populationmeansbudgetsarelow,butclientswantthesameservicestandardaselsewhere,so that squeezes ourmargins.Time-to-market has also been shortened so weneed to work with open-source soft-ware—we can’t wait for some propri-etaryplatform.”Localization is key. “There’s plen-

ty of global content, like Bloombergfor financial news,” saidSmith, “butif you can deliver Hong Kong newsabout A-shares and H-shares, thatgivesyouanedge.”“Users watching sports should get

sportsnews,andthosewatchingfinanceshould get bank advertisements,” saidHui.“WehavetostudyhowpeopleusetheWebandemploythisinformationasarevenuegenerator.”

Online paymentsMobile phones are increasingly

viewed as payment gateways. “We arerollingoutatokencardserviceforpay-mentsthroughorganizationsthatrequiretwo-factorauthentication,suchasbanksand insurance companies,” said Smith.Perrineau noted that “Hong Kong haseasysystemsforpaying taxonline,butforenterprisesthatsendoutpaperbills,therearehugecost savings tobemadeonline.” 3

Linda Hui from F5 Hong Kong

cw0610.indd 15 6/1/10 5:16:40 PM


services for all sister companies undertheAIGGroup,includinginfrastructure,securityandcompliance.”“Atthisstagewe’refocusingonreor-

ganizingourselvesandlookingatinitia-tivestoconsolidatetheremainingcom-panies worldwide, including those inEuropeandAsia,”headded.IntermsofIT infrastructure, AIG Global Services

has begun server virtualization, whichis seen as their “first stepof creating aprivatecloudplatform.”

Perception of agility“It’s a perception thing when you

talk about agility, because the end-userhasaparttoplay,”saidBrianKei,gen-eral manager, OCBC Securities (HongKong).“Whatiftheend-userhappensto

DeloitteChina,who looksafterknowl-edge management and the IT infra-structure for an 8,000-strong operationinHongKongandChina.“It’snotthatweabsolutelywon’topenourpurse,butmorelikecarefullyscreeningwhereyouputyourmoney,”hesaid.

ThepotentialPrudentialUKbuyoutofAIG’sAsianlifeinsuranceunithitnewsheadlinesinthelastfewmonths,withre-percussionsforAIGGlobalServices’ITteaminA-Pac.“There’s a lot happeningwithAIG,”

saidSammyChan, assistantvicepresi-dentofAIGGlobalServices.“Thenewsis often subtle and out of everyone’sexpectations.ThecompanyprovidesIT

It’s been a traumatic 12-18monthsinthefinanceandbankingindustry.Justashopeforaneconomicrecov-

ery was in sight, Greece wobbled theeuro,scaringallEUcountries—evenourHangSengIndexfeltthepinch.At thebeginningof thefinancial cri-

sis in 2008, most IT executives in theindustry kept their mouths shut. TalkaboutemergingtechnologiesandITin-novation—nottomentionregulatoryandcompliance—almostbecametaboo.Last month, Computerworld Hong

Kong and F5 Networks held a CIOroundtable to discuss how these IT ex-ecutivesweatheredthefinancialturmoil,theirlatestbusiness-ITagenda,andhowthey are reshaping their IT infrastruc-ture.

Shifting priorities in 2010DeloitteChina’scurrenttoptaskisto

prioritize their business-IT initiatives.“There’sbeena lotofcutback[duringtheeconomiccrisis],soweneedtopri-oritizenow,”saidJosephWong,CIOof

Finance and banking IT heads discuss ongoing strategy By Carol Ko

Building agile IT in demanding times

If our system fails for just one minute, the regulators are at your door in the next 30 minutes!

—Raymond Lee, Ping An Insurance

cw0610.indd 16 6/1/10 5:16:42 PM


beourCEO?Wewanttoembraceagilitybutit’shardtorealize,”Keisaid.ICICI Bank, India’s second largest

bankbyrevenue,ismoreoptimisticthantheywerein2009.“Lastyear,we’rejusttryingtostaywherewewere.Thisyearwe’re seeing continual growth in ourbusinesses,” said Anil Kumar Muthya,head of operations& finance of ICICIBank’sinternationalbankinggroup.ICICI Bank has been operating in

HongKongforthelastfiveyears.“Wearenotdoingmuch local [HongKong]businessyet,”saidMuthya.“We’reout-sourcingITworktoIndiaandhaveabigoutsourcing company for the bank...wehavetoautomatemoreandmore—we’refarfroman‘agilesituation’.”With 20,000 staff worldwide, Japan-

based investment bank ORIX is “cau-tiously optimistic” about the economy,butwilltrytoexplorenewbusinessop-portunities inGreaterChina, accordingto Chan Wai-hung, senior vice presi-dent/CIO,MISdepartment,ORIXAsia.“We’ll be cautious about the volatilityand the risks involved though, becausegovernment policies [in mainland Chi-na]canhaveahugeimpactontheecon-omy.”

Workingwitha slightly relaxedbud-get,Chan’s IT teamiscurrently imple-mentingnewservicesandsharedfacili-ties like virtual desktop infrastructure,buttheteamneedstoaddresstheprob-lem of standardization. “At our bank,theapplicationsuseddeviatefromeachdepartment toanother,”he said.” Ifwehavetocustomize[foreachusergroup],thecostwillskyrocketandthereareis-suesofcompliance.ButifIadoptcloudcomputing,howdoIensuretheprovid-erscomplywithmysecurityandcompli-ancerequirements?”

China strategiesBycontrast,CostaRica-basedinvest-

ment fundProvidentCapital Indemnity(PCI) decided towithdraw their opera-tionsfrommainlandChinaasthey’reintheWTO,asPCItargetsless-developedmarkets.However,sincePCIhasinvest-ed in several infrastructure projects inChina,theyplananITstructuretobettercontrol the development of these proj-ects.“WemaysetupourcloudsystemandbuildavirtualdatacenterinChina,”saidChowKin-fung,directorand legalrepresentative, PCI. “But we’re stilldiscussing the possibilities—we’re still

concerned about the security issues ofcloudcomputing.”PingAn,thelargestinsurancecompany

in China, was hardly battered by the fi-nancial tsunami. “Wedeployedmore re-sourcesinthelasttwoyearstoensureoursystemsfunctionproperly,”saidRaymondLee,groupcomplianceofficer,PingAnIn-surance(Group)CompanyofChina.“We have had new initiatives since

2007,” said Lee. “For example, wehavebuiltasingleplatforminChinatoconsolidateallourbankcustomers’ac-counts—butthiswillonlyhappenintheChina, theUS andUK,we’ll never dothisinHongKong,”saidLee.IncontrasttobuildinganagileITin-

frastructure,banksandfinancialinstitu-tions in Hong Kong can afford higherprice tags for security and compliance.This is best summed up by Ping An’sLee: “From a business perspective, wedon’tcareabout[expense]thatmuch—even if the system costsUS$1million.Ourbosscan’taffordtolosethelicenseforalltheseoperationalrisks.Ifoursys-temfailsforjustoneminute,theregula-torsareatyourdoorinthenext30min-utes!” 3

Brian Kei, OCBC Securities (HK)

Raymond Lee, Ping An Insurance (Group)

cw0610.indd 17 6/1/10 5:16:45 PM

IBM’s SVC was adopted to enable is used to migrate and copy data from the produc-tion systems to the development environ-ment. Benefits:

Data migration and copy process •can now be done across any storage system supported by SVC, including both IBM and HP storage systems. Eliminate need to move data us-•ing traditional tape backup and re-store process which was time and resource-consumingMoreflexibleprovisioningviatheen-•hancements made through the virtu-alization features of SVCResource provisioning independent •of storage systems and less time-consuming.

for the growing storage demand.The client infrastructure had different

servers and storage systems installed which lead them into operational headache. There were different management consoles and skillsets required for different disk sys-tems. While de-centralized storage islands could not optimize resources utilization, as wellasbeingdifficulttodomigrationofdatabetween different disk systems.

IBM offered SVC (SAN Volume Control-ler) with an IBM DS4000 disk array for both production site and DR site to facilitate the growing needs on storage capacity. This customerwasrunningAIX,Linux,Windowsand SUN Solaris all connected to IBM SVC and managing over 30TB on multiple HP and SUN storage system as well as IBM DS4000 systems. Benefits:

The SVC platform provided addition-•al layers to virtualize different disk systems under a single management infrastructure Ease the daily administration with a •single console Helped to centralize the disk system •under a storage pool allowing stor-age resources can be fully utilizedCustomer can now perform seam-•less data migration between different disk systems without interruption, improving SLAs

Case 2: A manufacturer in Hong Kong sought to revamped their infrastructure as it needed to upgrade its core ERP system, requiring servers, storage and networking with higher performance.

To maintain a balanced vendor strategy the customer intended to keep a multi-ven-dor approach for both servers and storage systems.

On the storage side the manufacturer faced problems in migrating data across systems and the result was clunky and time consuming processes to do the most basic data movement. Utilization of storage re-sources was also low as the environment was made up of many standalone sys-tems.

4. Enterprise premium feature support (e.g. Thin provisioning, Copy Functions)Comprehensive and unified premium

features can be deployed on a virtualization platform through SVC. This is important for improving data availability & service levels without vendor dependency. With a separa-tion of function from traditional storage sys-tems,therewillbeasimplificationoncostsaving and investment on storage system deployment/replacement. Customers can therefore enjoy a commodity product prin-ciple for better price performance on stor-age systems.

5. Easy management

This is an absolute must in order to opti-mize IT administration resources. Based on a single interface for daily operation, pro-ductivity and skills can be maintained while

comea complexheterogeneousenviron-ment with legacy platforms and manage-ment tools, noted Lo. Enterprises should also view storage virtualization as a plat-form strategy which requires a long term roadmap,ratherthanasimpleboxforre-placement.

In an effort to help enterprises achieve a successful virtualization strategy, IBM is able to provide a proven storage virtualiza-tion solution–IBM’s SAN Volume Control-ler—which helps enterprises deliver on the following key attributes.

These key attributes are as follows:1. No Vendor lock-in and broadly heterogeneous support

IBM can help to eliminate any over-dependency on single providers or plat-forms and provide flexibility for futuregrowth. SVC, announced since 2005, is alreadya“certified”platformwithhetero-geneous support and is an example ofIBM’s proven commitment to open stor-age infrastructure.

2. Start from small and scale out Provides easy entry point for deployment,

with grid-like technology to enable a cost effective framework for ongoing growth and expansion.

3. Rapid and easy technology adoption

Shorten ROI period with rapid deployment versus traditional storage infrastructure. Also SVC is a continuously improving plat-form with new functions and hardware fea-tures every 6 months to meet the increasing demands of businesses and enable simple andflexibleupgradestrategies.

Cloud computing is the current holy grail of IT. It promises the abil-ity for consumers and enterprises

to truly tap into IT resources on-demand, pay-as-you-go and shorten time to market by rapidly provisioning computing power to wherever it is required at any time.Manyfirmstodaywillchoosetobuildan

internal cloud platform while public cloud platforms mature into enterprise-ready of-ferings. But to enable this internal cloud and the turn-on, turn-off IT capability, busi-nessesmust be first embark ona virtual-izationexercise to createa singlepool ofserver and storage resource.

With much attention on servers, storage is often overlooked in the virtualization ef-fort. A complete end-to-end virtualization roadmap is necessary to enable cloud computing to become a reality.

Storage growth worldwide continued de-spite the downturn with capacity increasing 27% in 2009 versus 2008 according to IDC. Total storage capacity had in past years been rising 40% to 60% a year, according to IDC’s storage systems research manag-er, Natalya Yezhova. “But this uncontrolled datagrowthmustbechecked,”saidDoug-las Lo, Platform Manager, Storage and Mainframe, IBM China/Hong Kong.

“Storage virtualization also helps over-comethecomplexityofmulti-vendorservic-es and enables a break from dependencies onspecificvendors,” saidLo.Bycreatingthis single storage pool, virtualization re-ducesITcomplexity,energyuseandram-pant server and storage growth.

Virtual roadmapThe road to virtual storage is far from

easy as many companies struggle to over-

enabling continuous infrastructure improve-ment.

6. Proven technology with referenceQualify and quantify business value—as

the most important selection criteria of any technology like storage virtualization. SVC has a proven record with a range success-ful cases for reference.

Centralized managementThebenefitsofcreatingacentrally-man-

aged pool of storage resource are signifi-cant. Management of storage is reduced as dedicated management tools for each storage system are replaced by a single management console for the whole storage pool.Patching,configurationandupgradescan now be done centrally rather than ap-plied to each storage system individually

Finally the ability to provide a tiered stor-age capability to meet different application needs and service levels can easily be ad-ministered via a virtual environment.

IBM offers an end-to-end IT virtualization approach to storage by providing the plat-form to address storage at disk array-level, acrossblocks,filesystems,networks,dataand content.

Through its SAN Volume Controller plat-form, users can view across the whole stor-age environment regardless of hardware vendor and dynamically assign data to the most appropriate storage environment with-out interruption to data access.

This platform provides the critical compo-nent of compatibility across all key storage vendors as most environments today are heterogeneous. This prolongs the lifecycle ofexistingsystemsandenablesacompanyto start the virtualization effort in small phas-es rather than have to address the whole environment in a big-bang approach.

HK case studies IBM has worked with a number of com-

panies in Hong Kong to get on the path towards a full end-to-end virtual storage environment.

Case 1: One project involved a regular upgrade exercise to increase capacity

Six key points for successful storage virtualizationA completely virtualized infrastructure forms the foundation for building a cloud computing capability

IBM’s Lo: Storage virtualization also helps overcome the complexity of multi-vendor

services and enables a break from depend-encies on specific vendors

IBM’s SAN Volume Controller (SVC) is designed to increase the efficiency and flexibility of stor-age infrastructure.

Key features:Combine storage capacity from •multiple vendors for centralized managementIncrease storage utilization by •providingmoreflexibleaccessto storage assetsImprove administrator •productivity by enabling management of pooled storage from a single interfaceInsulate host applications •from changes to the physical storage infrastructure Enable a tiered storage •environment to match the cost of storage to the value of dataApply common network-based •copy services across storage systems from multiple vendorsSupport data migration among •storage systems without interruption to applicationsSupports consolidated disaster •recovery site servicing more than one production locationEnables almost instant •recovery from disk backupsThin provisioning, Snapshot, •Cloning, Remote Mirroring, Virtual Disk Mirroring

IBM SAN Volume Controller

IBM CIO Think Tank

ibmSpAd0610.indd 2-3 6/2/10 6:04:32 PM

IBM’s SVC was adopted to enable is used to migrate and copy data from the produc-tion systems to the development environ-ment. Benefits:

Data migration and copy process •can now be done across any storage system supported by SVC, including both IBM and HP storage systems. Eliminate need to move data us-•ing traditional tape backup and re-store process which was time and resource-consumingMoreflexibleprovisioningviatheen-•hancements made through the virtu-alization features of SVCResource provisioning independent •of storage systems and less time-consuming.

for the growing storage demand.The client infrastructure had different

servers and storage systems installed which lead them into operational headache. There were different management consoles and skillsets required for different disk sys-tems. While de-centralized storage islands could not optimize resources utilization, as wellasbeingdifficulttodomigrationofdatabetween different disk systems.

IBM offered SVC (SAN Volume Control-ler) with an IBM DS4000 disk array for both production site and DR site to facilitate the growing needs on storage capacity. This customerwasrunningAIX,Linux,Windowsand SUN Solaris all connected to IBM SVC and managing over 30TB on multiple HP and SUN storage system as well as IBM DS4000 systems. Benefits:

The SVC platform provided addition-•al layers to virtualize different disk systems under a single management infrastructure Ease the daily administration with a •single console Helped to centralize the disk system •under a storage pool allowing stor-age resources can be fully utilizedCustomer can now perform seam-•less data migration between different disk systems without interruption, improving SLAs

Case 2: A manufacturer in Hong Kong sought to revamped their infrastructure as it needed to upgrade its core ERP system, requiring servers, storage and networking with higher performance.

To maintain a balanced vendor strategy the customer intended to keep a multi-ven-dor approach for both servers and storage systems.

On the storage side the manufacturer faced problems in migrating data across systems and the result was clunky and time consuming processes to do the most basic data movement. Utilization of storage re-sources was also low as the environment was made up of many standalone sys-tems.

4. Enterprise premium feature support (e.g. Thin provisioning, Copy Functions)Comprehensive and unified premium

features can be deployed on a virtualization platform through SVC. This is important for improving data availability & service levels without vendor dependency. With a separa-tion of function from traditional storage sys-tems,therewillbeasimplificationoncostsaving and investment on storage system deployment/replacement. Customers can therefore enjoy a commodity product prin-ciple for better price performance on stor-age systems.

5. Easy management

This is an absolute must in order to opti-mize IT administration resources. Based on a single interface for daily operation, pro-ductivity and skills can be maintained while

comea complexheterogeneousenviron-ment with legacy platforms and manage-ment tools, noted Lo. Enterprises should also view storage virtualization as a plat-form strategy which requires a long term roadmap,ratherthanasimpleboxforre-placement.

In an effort to help enterprises achieve a successful virtualization strategy, IBM is able to provide a proven storage virtualiza-tion solution–IBM’s SAN Volume Control-ler—which helps enterprises deliver on the following key attributes.

These key attributes are as follows:1. No Vendor lock-in and broadly heterogeneous support

IBM can help to eliminate any over-dependency on single providers or plat-forms and provide flexibility for futuregrowth. SVC, announced since 2005, is alreadya“certified”platformwithhetero-geneous support and is an example ofIBM’s proven commitment to open stor-age infrastructure.

2. Start from small and scale out Provides easy entry point for deployment,

with grid-like technology to enable a cost effective framework for ongoing growth and expansion.

3. Rapid and easy technology adoption

Shorten ROI period with rapid deployment versus traditional storage infrastructure. Also SVC is a continuously improving plat-form with new functions and hardware fea-tures every 6 months to meet the increasing demands of businesses and enable simple andflexibleupgradestrategies.

Cloud computing is the current holy grail of IT. It promises the abil-ity for consumers and enterprises

to truly tap into IT resources on-demand, pay-as-you-go and shorten time to market by rapidly provisioning computing power to wherever it is required at any time.Manyfirmstodaywillchoosetobuildan

internal cloud platform while public cloud platforms mature into enterprise-ready of-ferings. But to enable this internal cloud and the turn-on, turn-off IT capability, busi-nessesmust be first embark ona virtual-izationexercise to createa singlepool ofserver and storage resource.

With much attention on servers, storage is often overlooked in the virtualization ef-fort. A complete end-to-end virtualization roadmap is necessary to enable cloud computing to become a reality.

Storage growth worldwide continued de-spite the downturn with capacity increasing 27% in 2009 versus 2008 according to IDC. Total storage capacity had in past years been rising 40% to 60% a year, according to IDC’s storage systems research manag-er, Natalya Yezhova. “But this uncontrolled datagrowthmustbechecked,”saidDoug-las Lo, Platform Manager, Storage and Mainframe, IBM China/Hong Kong.

“Storage virtualization also helps over-comethecomplexityofmulti-vendorservic-es and enables a break from dependencies onspecificvendors,” saidLo.Bycreatingthis single storage pool, virtualization re-ducesITcomplexity,energyuseandram-pant server and storage growth.

Virtual roadmapThe road to virtual storage is far from

easy as many companies struggle to over-

enabling continuous infrastructure improve-ment.

6. Proven technology with referenceQualify and quantify business value—as

the most important selection criteria of any technology like storage virtualization. SVC has a proven record with a range success-ful cases for reference.

Centralized managementThebenefitsofcreatingacentrally-man-

aged pool of storage resource are signifi-cant. Management of storage is reduced as dedicated management tools for each storage system are replaced by a single management console for the whole storage pool.Patching,configurationandupgradescan now be done centrally rather than ap-plied to each storage system individually

Finally the ability to provide a tiered stor-age capability to meet different application needs and service levels can easily be ad-ministered via a virtual environment.

IBM offers an end-to-end IT virtualization approach to storage by providing the plat-form to address storage at disk array-level, acrossblocks,filesystems,networks,dataand content.

Through its SAN Volume Controller plat-form, users can view across the whole stor-age environment regardless of hardware vendor and dynamically assign data to the most appropriate storage environment with-out interruption to data access.

This platform provides the critical compo-nent of compatibility across all key storage vendors as most environments today are heterogeneous. This prolongs the lifecycle ofexistingsystemsandenablesacompanyto start the virtualization effort in small phas-es rather than have to address the whole environment in a big-bang approach.

HK case studies IBM has worked with a number of com-

panies in Hong Kong to get on the path towards a full end-to-end virtual storage environment.

Case 1: One project involved a regular upgrade exercise to increase capacity

Six key points for successful storage virtualizationA completely virtualized infrastructure forms the foundation for building a cloud computing capability

IBM’s Lo: Storage virtualization also helps overcome the complexity of multi-vendor

services and enables a break from depend-encies on specific vendors

IBM’s SAN Volume Controller (SVC) is designed to increase the efficiency and flexibility of stor-age infrastructure.

Key features:Combine storage capacity from •multiple vendors for centralized managementIncrease storage utilization by •providingmoreflexibleaccessto storage assetsImprove administrator •productivity by enabling management of pooled storage from a single interfaceInsulate host applications •from changes to the physical storage infrastructure Enable a tiered storage •environment to match the cost of storage to the value of dataApply common network-based •copy services across storage systems from multiple vendorsSupport data migration among •storage systems without interruption to applicationsSupports consolidated disaster •recovery site servicing more than one production locationEnables almost instant •recovery from disk backupsThin provisioning, Snapshot, •Cloning, Remote Mirroring, Virtual Disk Mirroring

IBM SAN Volume Controller

IBM CIO Think Tank

ibmSpAd0610.indd 2-3 6/2/10 6:04:32 PM


Applications Systems Management HP Systems Management software

Applications Application Server & Middleware IBM WebSphere

Applications Document and Content management Microsoft SharePoint 2007

Applications BI and Analytics Microsoft SQL Server 2008 and SharePoint 2007

Applications Development Tools/Web Services Microsoft Visual Studio 2008 Team System

Applications Server OS Microsoft Windows Server 2008 R2 and Small Business Server 2008

Applications Database Management Oracle Data and Oracle Exadata

Applications Data Mining & OLAP Oracle Database

Applications Customer Relationship Management (CRM) Oracle's Siebel CRM and Oracle CRM on Demand

Applications Enterprise Resource Planning (ERP) SAP

Applications Supply Chain Management (SCM) SAP

Applications Virtualization VMware vSphere 4

Hardware Datacenter Power Systems APC Symmetra PX

Hardware Datacenter Cooling Systems Emerson Liebert Cooling Systems

Hardware Corporate Multifunctional Copier / Printer / Scanner Fuji Xerox ApeosPort-IV C3370

Hardware Mid-Range Server (50-200 users) HP ProLiant Server

Hardware Enterprise Server (201+ users) IBM System z

Networking WLAN switch Cisco 5508 Series Wireless Controller

Networking Enterprise Switch (50 users+) Cisco Catalyst 3750-X

Networking Enterprise Router (50 users+) Cisco ISR-3900 integrated services routers

Networking IP PBX Cisco Unified Communications System

Networking Call Center Management Cisco Unified Intelligent Contact

Networking WAN Optimization Juniper Networks WX1800

Networking Unified Communications Microsoft Office Communications Server 2007 / Exchange 2010 / Hosted Live Meeting

Networking Messaging and Collaboration Microsoft Office Communications Server 2007 / Exchange 2010 / SharePoint 2007

Networking Video Conferencing Polycom Telepresence solutions

Networking Structured Cabling Tyco Electronics AMP NETCONNECT Structured Cabling Systems

Security Firewall / VPN Check Point Firewall & VPN Software Blade

Security Intrusion Detection/Intrusion Prevention (IDS/IPS) Check Point IPS Software Blade

Security Unified Threat Management (UTM) Check Point UTM-1 appliances

Security Surveillance IBM Smart Surveillance Solution

Security Identity Management IBM Tivoli Identity Manager

Security Content Filtering / Anti-Spyware McAfee Total Protection Solutions

Security Managed Security Services PCCW

Security Antivirus / Antispam Symantec Endpoint Protection

Services Consulting & Systems Integration HP Technology Services

Services Managed Services Provider HP Technology Services

Services Corporate Mobile Services Provider PCCW

Services Data and Telecoms Services Provider PCCW

Services IT Hosting & Outsourcing Services Provider PCCW Solutions

Storage Mid-range Storage Systems EMC CLARiiON CX Series

Storage Backup Storage (Disk) EMC Data Domain

Storage Enterprise Storage Systems EMC Symmetrix Series

Storage Backup Storage (Tape) HP StorageWorks Tape Drive

Storage Storage Management Software IBM Tivoli Storage Manager

Hong Kong Technology Company of the Year NetDimensions

Applications

specialawardsWINNERS CIRCLE:

cw0610.indd 20 6/1/10 5:16:45 PM


Applications Systems Management HP Systems Management software

Applications Application Server & Middleware IBM WebSphere

Applications Document and Content management Microsoft SharePoint 2007

Applications BI and Analytics Microsoft SQL Server 2008 and SharePoint 2007

Applications Development Tools/Web Services Microsoft Visual Studio 2008 Team System

Applications Server OS Microsoft Windows Server 2008 R2 and Small Business Server 2008

Applications Database Management Oracle Data and Oracle Exadata

Applications Data Mining & OLAP Oracle Database

Applications Customer Relationship Management (CRM) Oracle's Siebel CRM and Oracle CRM on Demand

Applications Enterprise Resource Planning (ERP) SAP

Applications Supply Chain Management (SCM) SAP

Applications Virtualization VMware vSphere 4

Hardware Datacenter Power Systems APC Symmetra PX

Hardware Datacenter Cooling Systems Emerson Liebert Cooling Systems

Hardware Corporate Multifunctional Copier / Printer / Scanner Fuji Xerox ApeosPort-IV C3370

Hardware Mid-Range Server (50-200 users) HP ProLiant Server

Hardware Enterprise Server (201+ users) IBM System z

Networking WLAN switch Cisco 5508 Series Wireless Controller

Networking Enterprise Switch (50 users+) Cisco Catalyst 3750-X

Networking Enterprise Router (50 users+) Cisco ISR-3900 integrated services routers

Networking IP PBX Cisco Unified Communications System

Networking Call Center Management Cisco Unified Intelligent Contact

Networking WAN Optimization Juniper Networks WX1800

Networking Unified Communications Microsoft Office Communications Server 2007 / Exchange 2010 / Hosted Live Meeting

Networking Messaging and Collaboration Microsoft Office Communications Server 2007 / Exchange 2010 / SharePoint 2007

Networking Video Conferencing Polycom Telepresence solutions

Networking Structured Cabling Tyco Electronics AMP NETCONNECT Structured Cabling Systems

Security Firewall / VPN Check Point Firewall & VPN Software Blade

Security Intrusion Detection/Intrusion Prevention (IDS/IPS) Check Point IPS Software Blade

Security Unified Threat Management (UTM) Check Point UTM-1 appliances

Security Surveillance IBM Smart Surveillance Solution

Security Identity Management IBM Tivoli Identity Manager

Security Content Filtering / Anti-Spyware McAfee Total Protection Solutions

Security Managed Security Services PCCW

Security Antivirus / Antispam Symantec Endpoint Protection

Services Consulting & Systems Integration HP Technology Services

Services Managed Services Provider HP Technology Services

Services Corporate Mobile Services Provider PCCW

Services Data and Telecoms Services Provider PCCW

Services IT Hosting & Outsourcing Services Provider PCCW Solutions

Storage Mid-range Storage Systems EMC CLARiiON CX Series

Storage Backup Storage (Disk) EMC Data Domain

Storage Enterprise Storage Systems EMC Symmetrix Series

Storage Backup Storage (Tape) HP StorageWorks Tape Drive

Storage Storage Management Software IBM Tivoli Storage Manager

Hong Kong Technology Company of the Year NetDimensions

Applications

awards2010

Category: Systems ManagementWINNER: HP Systems Manage-ment software2nd place: Microsoft3rd place: IBM

HP Business Tech-nology Optimization (BTO) software op-

timizes the strategic functions between technology and business. The lifecycle approach enables organizations to align IT with business priorities and to deliver increased value from end to end.

Category: Application Server & MiddlewareWINNER: IBM WebSphere2nd place: Microsoft3rd place: Oracle

As the industry-leading web appli-cation server, IBM

WebSphere Application Server drives business agility by providing millions of developers and IT Architects with an innovative, performance-based founda-tion to build, reuse, run, integrate and manage Service Oriented Architecture (SOA) applications and services.

Category: Document and Content managementWINNER: Microsoft SharePoint 2007

2nd place: EMC3rd place: Fuji Xerox

Using SharePoint to securely share confidential docu-ments among mul-tiple parties can re-

duce a typical approvals process from at least 10 days to less than four, saving valuable time in time-strapped construc-tion projects.

Category: BI and AnalyticsWINNER: Microsoft SQL Server 2008 and SharePoint 20072nd place: Oracle3rd place: SAP

Delivering exceptional performance, intelligence, and capacity in an afford-able manner, SQL Server 2008 makes BI for everyone finally possible. It has strong performance features to ensure scalable and predictable performance for any workload.

Category: Development Tools/Web ServicesWINNER: Microsoft Visual Studio 2008 Team System

2nd place: HP3rd place: Oracle

With its 64-bit of-fering, the Windows platform is now ready for primetime—going head-to-head with

Unix for application development in the FSI industry.

Category: Server OSWINNER: Microsoft Windows Server 2008 R2 and Small Busi-ness Server 2008

2nd place: HP3rd place: IBM

Microsoft technolo-gy on Virtual Desktop Infrastructure support-ed by Windows Server 2008 R2, enables the

HKUST (Hong Kong University of Sci-ence and Technology) to streamline ap-plication deployment, making desktop access much easier and faster for stu-dents.

Category: Database ManagementWINNER: Oracle Database and Oracle Exadata2nd place: Microsoft3rd place: IBM

Oracle Database 11g manages all data types and pro-

vides efficient, reliable and secure data management for mission-critical trans-actional applications, query-intensive data warehouses, and mixed workloads.

Category: Data Mining & OLAPWINNER: Oracle Database2nd place: Microsoft3rd place: SAS

Oracle Data Mining, a value-added solution of Oracle Database, embeds a wide-range of mining functions inside the database. Coupled with the power of SQL, it eliminates data movement and duplication, maintains security and minimizes latency time from raw data to valuable information.

Category: Customer Relationship Management (CRM)WINNER: Oracle’s Siebel CRM and Oracle CRM on Demand2nd place: SAP3rd place: Microsoft

Oracle’s Siebel CRM, the world’s most complete CRM solution, delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. With solu-tions tailored to more than 20 industries, Siebel CRM delivers comprehensive on premise and on demand CRM solutions.

Category: Enterprise Resource Planning (ERP)WINNER: SAP2nd place: Oracle3rd place: Microsoft

cw0610.indd 21 6/2/10 3:57:24 PM


Applications Networkingawards2010

SAP offers deep industry solutions for the Fashion and

Retail industry that help our customers manage end-to-end support and integra-tion functions for their businesses.

Category: Supply Chain Manage-ment (SCM)WINNER: SAP2nd place: Oracle3rd place: I2

SAP retail solu-tions enable our customers to work

seamlessly with their global supplier network to make more intelligent buying decisions.

Category: VirtualizationWINNER: VMware vSphere 42nd place: HP3rd place: Microsoft

VMware vSphere 4, the industry’s most widely deployed virtualization platform, delivers the only founda-tion to transform data centers into dynamic, simplified infrastructures for private, public and hybrid cloud environments.

Category: Datacenter Power SystemsWINNER: APC Symmetra PX2nd place: Emerson3rd place: Chloride

APC Sym-metra PX is a world class power

protection system designed to cost-ef-fectively provide high levels of avail-ability.

Category: Video ConferencingWINNER: Polycom Telepresence solutions2nd place: Cisco3rd place: Microsoft

P o l y c o m personal tele-

presence solutions seamlessly extend clear, high definition video to home offices, mo-bile users, branch sites, and beyond.

Category: Enterprise Switch (50 users+)WINNER: Cisco Catalyst 3750-X2nd place: Juniper

3rd place: H3CCisco Catalyst

3750-X Series Switches are enterprise-class stackable switches providing high availability, scalability, security, energy efficiency and ease of operation.

Category: Enterprise Router (50 users+)WINNER: Cisco ISR-3900 inte-grated services routers2nd place: Juniper3rd place: H3C

Cisco 3900 Series Integrated Services Routers deliver borderless networking services while enabling business innova-tion and growth with low TCO.

Hardware

Category: Datacenter Cooling SystemsWINNER: Emerson Liebert Cool-ing Systems2nd place: APC3rd place: HP

A self-contained precision air-condi-tioner with a horizontal airflow pattern, the unit completely controls room air tem-perature, humidity & filtration, whether placed in between the racks or at the ends of rows close to the heat source.

Category: Corporate Multifunc-tional Copier/Printer/ScannerWINNER: Fuji Xerox ApeosPort-IV C33702nd place: HP3rd place: Canon

Fuji Xerox ApeosPort-IV

C3370 incorporates advanced environ-mental technologies that helps reduce power consumption, CO2 emissions and achieved No 1 TEC value in the industry.

Category: IP PBXWINNER: Cisco Unified Commu-nications System2nd place: Avaya3rd place: Nortel

The Cisco Unified Communications System creates collaborative, adaptive workspaces by integrating communica-tions and collaboration products and ap-plications.

Category: WAN optimizationWINNER: Juniper Networks WXC18002nd place: Riverbed3rd place: Nortel

Designed for small- to medium-sized branch of-

fices, the WXC1800 provides distributed enterprises with a cost-effective solution for accelerating mission-critical business applications.

Category: Call Center Manage-mentWINNER: Cisco Unified Intelli-gent Contact2nd place: Avaya3rd place: Alcatel-Lucent

The Cisco Unified Intelligent Contact Management Enterprise solution enables companies to transparently integrate

cw0610.indd 22 6/2/10 3:59:49 PM


Networking Securityspecialawards

warehouses and a sizable workforceof several hundred staff—making usuniqueinHongKong’scablingsystemsmarket.

Category: WLAN switchWINNER: Cisco 5508 Series Wireless Controller2nd place: HPThird place: H3CCisco5508WirelessControllerssup-

port up to 500 access points and7,000clients with reliable performance, en-hancedflexibility and zero service lossfor mission-critical wireless over the802.11nnetwork.

Category: Mid-Range Server (50-200 users)WINNER: HP ProLiant Server2nd place: IBM3rd place: Fujitsu

Today’s portfo-lio includes a fullrange of HP Pro-

Liantrack,tower,bladeandscale-outserverlines,providingcustomerswithincrediblechoiceregardlessoftheap-plications they deploy. With a widerangeofinnovativefeatures,HPPro-Liant servers delivermajor advancesin energy efficiency, virtualization,andautomation.

Category: Enterprise Server (201+ users)WINNER: IBM System z2nd place: HP3rd place: Sun

IBM System zdelivers industry-leading perfor-

mance and capacity for growth andlarge scale consolidation, improvedsecurity,resiliencyandavailabilitytoreducerisk,andjust-in-timeresourcedeploymenttohelprespondtochang-ingbusinessrequirements.

traditional inboundandoutboundvoiceapplications with Internet applicationssuchasreal-timechat,webcollaborationandemail.

Category: Unified CommunicationWINNER: Microsoft Office Com-munications Server 2007/Ex-change 2010/Hosted Live Meet-ing2nd place: HP3rd place: AvayaHongKong’s first container terminal

operatorModernTerminalsisoneoftheearlyadoptersofMicrosoftOnlineSer-vices:“Tominimizethestafftraveltimeformeetingsand increase theirproduc-tivity,LiveMeeting,OCSInstantMes-saging(IM)andConferencingSolutionswillfitourneedsofcollaboration”

Category: Messaging and Collabo-rationWINNER: Microsoft Office Com-munications Server 2007/Ex-change 2010/SharePoint 20072nd place: IBM3rd place: OracleSharePoint2007isanintegratedsuite

of server capabilities to support all in-tranet, extranet, and Web applicationsacrossanenterprisewithinoneintegrat-edplatform,insteadofrelyingonsepa-ratefragmentedsystems.

Category: Structured CablingWINNER: Tyco Electronics Amp Netconnect Structured Cabling Systems

2nd place: Belkin3rd place: SiemonTyco’s strong company background

iskeytowincustomers.AmpNetcon-nect’s yearly trade volume exceeds abillionUSdollars.Tyco’s logistics setup is powered by two 1,000-sq feet

Category: Firewall/VPNWINNER: Check Point Firewall & VPN Software Blade2nd place: Juniper3rd place: Microsoft

The FirewallSoftware Bladeprovides the high-estlevelofsecurity,with access con-

trol, application security, authentica-tionandNetworkAddressTranslation(NAT)availabletoblockunauthorizednetwork users and protect enterpriseusersanddata.

Category: Unified Threat Manage-mentWINNER: Check Point UTM-1 appliances2nd place: Juniper3rd place: IBMCheck Point UTM-1 security appli-

ances are all-inclusive, turn-key solu-tions that include everything you needtosecureyournetwork.Eachapplianceincludes integratedcentralizedmanage-ment,alongwithcomplete securityup-dates, hardware support, and customersupport.

Category: Intrusion Detection/In-trusion Prevention (IDS/IPS)WINNER: Check Point IPS Soft-ware Blade2nd place: Juniper3rd place: IBMThe IPS Blade provides complete

threat coverage for clients, servers,OS and other vulnerabilities, mal-ware/worminfections,andmore.TheMulti-Tier Threat Detection Enginecombines signatures, protocol vali-dation, anomaly detection, behav-ioral analysis, and othermethods toprovidethehighestlevelsofnetworkIPSprotection.

cw0610.indd 23 6/1/10 5:16:49 PM


Security

awards2010

Category: Antivirus/Anti-SpamWINNER: Symantec Endpoint Protection2nd place: McAfee3rd place: F-Secure

Symantec End-point Protection combines Sy-

mantec AntiVirus with advanced threat prevention to deliver unmatched defense against malware for laptops, desktops and servers. It seamlessly integrates es-sential security technologies in a single agent and management console, increas-ing protection and helping lower total cost of ownership.

Category: Content Filtering/Anti-SpywareWINNER: McAfee Total Protec-tion Solutions2nd place: Symantec3rd place: Blue Coat

McAfee End-point Security suites bring to-

gether reinforcing layers of protection against malware and data loss with the industry’s only open security and com-pliance management platform.

Category: SurveillanceWINNER: IBM Smart Surveil-lance Solution2nd place: Panasonic3rd place: H3C

The IBM Smart Surveillance Solu-tion is designed to integrate data from a variety of monitoring devices such as cameras and sensors, and apply so-phisticated querying, advanced analyt-ics and automated alert capabilities to improve security, reduce security over-head and increase business intelligence while providing a flexible, scalable so-lution.

Category: Identity ManagementWINNER: IBM Tivoli Identity Manager2nd place: VeriSign3rd place: Oracle

IBM Tivoli Identity Manager is a pow-erful and scalable solution for managing user information and provisioning of user services across legacy and e-busi-ness applications and systems.

Category: Managed Security Ser-vicesWINNER: PCCW2nd place: Check Point3rd place: HP

Business Netivigator provides multi-dimensional security protection against threats such as network intrusion, PC trojans, viruses, email spam and phish-ing websites. Furthermore, PCCW’s expertise helps customers manage and keep network protection up to date.

Category: Consulting & Systems IntegrationWINNER: HP Technology Services2nd place: IBM3rd place: PCCW

HP Technology Services provides an industry-leading portfolio of proven ser-vices to ensure that an organization’s technology infrastructure delivers mea-surable business outcomes.

Category: Managed Services ProviderWINNER: HP Technology Ser-vices2nd place: PCCW3rd place: IBM

HP Services professionals provide support, installation and startup services ranging from networking equipment, cli-ent devices, servers, storage, peripherals and software.

ServicesCategory: Corporate Mobile Ser-vicesWINNER: PCCW2nd place: SmarTone-Vodafone3rd place: CSL

P C C W mobile pro-vides the ul-

timate in mobile communications solu-tions for business of all sizes—thanks to seamless connectivity and the strongest network coverage delivered by 3G, ul-tra-high speed HSPA, PCCW NextGen 1000M+ optical fiber and Wi-Fi tech-nologies.

Category: Data and Telecoms ServicesWINNER: PCCW2nd place: Singtel3rd place: HGC

PCCW delivers a superb high resil-

ience services to mission-critical busi-ness and offers guarantees to enterprises on protection from service interruption at all times. PCCW offers Asia’s first RPR dual ring topology provides intel-ligent self-healing power.

Category: IT Hosting & OutsourcingWINNER: PCCW Solutions 2nd place: HP3rd place: IBM

PCCW Solutions provides a full spec-trum of IT outsourcing and cloud com-puting services spanning across all five layers of the cloud stack—infrastructure, platform, application, content and pro-cess.

cw0610.indd 24 6/2/10 4:01:19 PM


Storagespecialawards

Category: Mid-range Storage SystemsWINNER: EMC CLARiiON CX Series2nd place: HP3rd place: IBM

With datagrowing atnearly60per-

cent annually and information technol-ogy managers facing increased energycosts and tighter budgets, the CLARi-iONCX4Serieshasamultitudeofnewfeaturesbuilt-inthatareidealforvirtualserver environments—including VM-ware infrastructure—use less energy,improvestorageutilization,performanceandmanagementandprotecttheoverallstorageinvestment.

Category: Backup Storage (Disk)WINNER: EMC Data Domain2nd place: HP3rd place: IBMWith theDataDomainGlobalDedu-

plicationArray,EMChasfarexceededtheinlinededuplicationperformancebenchmark it setwith itsprevious top-of-line Data Domain system, but moreimportantly, the company has givencustomersawaytoprotectmoreoftheirdatainashorterperiodoftime.

Category: Enterprise Storage SystemsWINNER: EMC Symmetrix Series2nd place: HP3rd place: IBMTheEMCSymmetrixV-Max system

is the world’s largest high-end storagearrayandusesmulti-coreprocessors tolowerpowercostsandimproveIOPSperdollar.

Category: Backup Storage (Tape)WINNER: HP StorageWorks Tape Drive2nd place: IBM3rd place: Sun

HP StorageWorksTape Drives providecomplete, ready-to-

usebackupsolutionsthatareeasytoin-stallanduse.Asthemostpopularbackuptechnologyofalltime,HPStorageWorksDAT Tape Drives provide investmentprotectionthroughaproventrackrecordof reliability and backward compatibil-ity. Ideal formidrange andhigh-endservers,HPStor-ageWorks Ultrium TapeDrivesarebasedonLTOtechnology for highestcapacity, performanceandreliability..

Category: Storage Management SoftwareWINNER: IBM Tivoli Storage Manager2nd place: HP3rd place: EMC

IBMTivoliStor-ageManagerfami-lyofferingsarede-

signedtoprovidecentralized,automateddata protection. They can help reducetherisksassociatedwithdatalosswhilehelping to reduce complexity, managecostsandaddresscompliancewithregu-latorydataretentionrequirements.

cw0610.indd 25 6/1/10 5:16:51 PM


awards2010

$20 million in the first three years of im-plementing the product. From that point, clients such as Cathay Pacific, HSBC, Travelex have all benefited from the use of NetDimensions’ platforms.

The 2007 listing on the London Stock Exchange also gave the company a cred-ibility boost as “being a small Hong Kong technology firm with a global cli-ent focus was a tough pitch to multina-tional clients,” noted Ruff.

The firm’s leadership and development team are still based here in Hong Kong while successfully serving over 800 cli-ents with over 8 million users.

Seventy new clients were added in 2009 and the NetDimensions product portfolio won numerous international awards during the year, fully justify-ing this year’s selection as Hong Kong Technology Company of the Year 2010. 3

plan and product concept to address the challenge that was vexing many HR pro-fessionals in large businesses.

“Most offerings in this market were clunky and were not designed to work across locations, different languages and cultures, or even different IT environ-ments,” noted Ruff.

Needing cash to get the product de-veloped and marketed, the two found-ers soon discovered that investors were consumed by the dotcom buzz and only interested in grand ventures focused on the masses.

“VCs would tell us there’s no future in B2B,” said Shaw. “It’s got to be B2C, how do we make this a retail play?”

Shaw and Ruff stuck to their corporate focus and turned to “angel” investors to fund their project.

Breakthrough customersWith product in hand, the company

was established in 1999 as big consum-er Web plays went bust. The product’s unique combination of being standards-based, multi-language capable, and in-teroperable with multiple environments found favor with many companies. But it was their first big win with ING that spurred the company onto a serious growth path.

Using NetDimensions’ Enterprise Knowledge Platform, ING saved over

Hong Kong Technology Company of the Year:

NetDimensions

Beating the dotcom bust Shunned by venture capitalists for a lack of consumer focus, the founders

of NetDimensions found success by sticking to their guns

By Chee Sing Chan

NetDimensions’ Ruff: The 2007 listing on the London Stock Exchange also gave the company a credibility boost

During a not uncommon windless day in Victoria Har-bour in 1999, two avid sailors spent the lull pooling their col-lective creativity and decided to establish a venture to solve

a glaring business problem facing HR executives.

According to Ray Ruff, current CIO and co-founder of NetDimensions, a number of businesses were raging at how there was no way to effectively train and track the progress of their staff spread across the region. Businesses often have a need to train staff to meet compliance needs or to introduce new policies or practices but when faced with a dispa-rate workforce in multiple locations this exercise could be problematic.

With co-founder Jay Shaw’s experi-ence in the training and learning field, the two sailors set about building a true enterprise-class information man-agement platform to enable e-learning across multiple countries and cultures.

Wanted: cashCurrent CEO and Managing Director

Shaw had worked with the Princeton Re-view, a consultancy involved in testing and standards assessments. His experi-ence coupled with Ruff’s background in corporate IT with firms like Sybase, enabled the two to put together a realistic

Congratulations toAll the Computerworld HK

Awards 2010 Winners.Check Point Software Technologies

Cisco Systems Hong Kong Ltd

EMC Computer Systems (FE) Ltd

Emerson Network Power (HK) Ltd

Fuji Xerox (Hong Kong) Ltd

Hewlett-Packard HK SAR Ltd

IBM China / Hong Kong Ltd

Juniper Networks (Hong Kong) Ltd

McAfee (Hong Kong) Ltd

Microsoft Hong Kong Ltd

NetDimensions Ltd.

Oracle Systems Hong Kong Ltd

PCCW Ltd

PCCW Solutions Ltd

Polycom Hong Kong Ltd

SAP Hong Kong Co, Ltd

Schneider Electric IT Hong Kong Ltd

Symantec Hong Kong Ltd

Tyco Electronics HK Ltd

VMware Hong Kong

2010Award_cong_hseAd.indd 1 5/27/10 3:38:08 PMcw0610.indd 26 6/2/10 4:01:52 PM


Congratulations toAll the Computerworld HK

Awards 2010 Winners.Check Point Software Technologies

Cisco Systems Hong Kong Ltd

EMC Computer Systems (FE) Ltd

Emerson Network Power (HK) Ltd

Fuji Xerox (Hong Kong) Ltd

Hewlett-Packard HK SAR Ltd

IBM China / Hong Kong Ltd

Juniper Networks (Hong Kong) Ltd

McAfee (Hong Kong) Ltd

Microsoft Hong Kong Ltd

NetDimensions Ltd.

Oracle Systems Hong Kong Ltd

PCCW Ltd

PCCW Solutions Ltd

Polycom Hong Kong Ltd

SAP Hong Kong Co, Ltd

Schneider Electric IT Hong Kong Ltd

Symantec Hong Kong Ltd

Tyco Electronics HK Ltd

VMware Hong Kong

2010Award_cong_hseAd.indd 1 5/27/10 3:38:08 PMcw0610.indd 27 6/1/10 5:16:53 PM


awards2010

It’s been a busy year forMicrosoft, with the launchof Windows 7 dominatingthe consumer-end of themarket. But the enterprise-side hasn’t been idle: the

software giant picked up six awardsthis year, many involving more thanoneoftheirproducts.Formanyusers,theenterpriseupgradeswillbemoneywellspent.“MicrosoftExchangeServer2010is

thecornerstoneofMicrosoft’sunifiedcommunicationssolution,”saidJoelleWoo,director,Business&MarketingOrganization,MicrosoftHongKong.Woodescribedthiskeyproductas“a

flexible and reliable messaging plat-form”thatcanhelp“enterpriseslowermessagingcostsby50-80percent,in-creaseproductivitywithanywhereac-cesstobusinesscommunications,andsafeguardthebusinesswithprotectionand compliance capabilities that helpmanagerisk.Accordingtoacommis-sioned study conducted by ForresterConsulting on behalf of Microsoft,customerswill see a pay-back periodof less thansixmonthswhenupgrad-ingtoExchange2010.”

Flexibility and performance“Exchange Server 2010 gives IT

professionals the flexibility to tailordeployments to unique needs whileproviding continuous availability,”saidWoo.Sheaddedthattheproduct“providesauniversalinboxthatdeliv-erse-mail,voicemail,instantmessag-ing and text messaging consistently

Unified Communications

Microsoft Office Communications Server 2007

/ Exchange 2010 / Hosted Live Meeting

Messaging and Collaboration

Microsoft Office Communications Server 2007 / Exchange 2010 /

SharePoint 2007Document and Content management

Microsoft SharePoint 2007BI and Analytics

Microsoft SQL Server 2008 and SharePoint 2007

Development Tools/Web Services

Microsoft Visual Studio 2008 Team System

Server OS

Microsoft Windows Server 2008 R2 and Small Business

Server 2008

Six gongs for RedmondMicrosoft lauded once again by their enterprise customers

By Stefan Hammond


Messaging&Collabo.pdf 1 10-5-14 上午11:09

cw0610.indd 28 6/1/10 5:16:55 PM


Messaging&Collabo.pdf 1 10-5-14 上午11:09

cw0610.indd 29 6/1/10 5:16:55 PM


Remote access enabled by SBS 2008 helped us to increase productivity by 30 percent. This level of productivity gain is essential in helping us through the growing economic recession

— William Lam, Fuman Engineering Asia


across virtually any device.” Wooalsosaid that“ExchangeServer2010comeswithadvancedsecurity topro-tectcommunicationsandenhancede-mailarchivingforbettercompliance.”“Office Communications Server

2007 is the firstMicrosoftproduct tocombine enterprise-ready IM, pres-ence, conferencing, and VoIP tele-phony in a fully integrated unifiedcommunications solution,” saidWoo.“Microsoft unified communicationstechnologies use the power of soft-ware to help streamline communica-tions between people and organiza-tions,regardlessofmedium,platform,deviceorlocation.”ButRedmond’seffortstohelpfirms

improve their internal communica-tionsdoesn’tstopthere.”HostedLiveMeetingispartofourMicrosoftcloudserviceofferings includedwithinMi-

crosoft Online Services. It enablesmulti-party web and video confer-encing. Users can share informationwith the Web-based conference toolby simply sharing their desktops tocollaborateonExcelsheetsorPower-Pointdocuments.”SharePoint 2007, the award-winner

awards2010

in this year’s slate of crystal stars, is“anintegratedsuiteofservercapabili-ties to support all intranet, extranet,andWebapplicationsacrossanenter-prise within one integrated platform,instead of relying on separate frag-mented systems,” according toWoo.“It aims to improve organizational

effectiveness by providing compre-hensive content management and en-terprise search, accelerating sharedbusiness processes, and facilitatinginformationsharingacrossboundariesforbetterbusinessinsight.”“Enterprise Content Management

consistsof the technologiesand tools

used to capture, manage, store, pre-serve and deliver content across theenterprise,” noted Woo. “SharePoint2007providesacommonplatformfordocumentmanagementandcollabora-tion,aswellasasinglerepositoryforstoringdocumentsof all types.Userswork within a common & consistentuser experience making it easier forthem to participate in a broader setofECMactivities,andcustomerscanusetheworkflowenginetobuildpre-defined workflows where documentsthathavecompletedanapprovalcycleareautomaticallytransferredtothere-cordsvault.”SharePoint uses a centralized user

interface for administration andWooaddedthat“theUIisconsistentacrossallcapabilitiessimplifyingadministra-tionand reducing theneed for exten-sive training.SharePoint2007allowsother ECM vendors to integrate withSharePointallowingseamlessdeploy-


Microsoft’s Woo: When teams build their skill-sets and get guidance at every step of the lifecycle, they collaborate better than ever

Server Virtualization-EN.pdf 1 10-5-14 上午11:10

cw0610.indd 30 6/1/10 5:16:59 PM


Server Virtualization-EN.pdf 1 10-5-14 上午11:10

cw0610.indd 31 6/1/10 5:17:00 PM


According to a commissioned study conducted by Forrester Consulting on behalf of Microsoft, customers will see a pay-back period of less than six months when upgrading to Exchange 2010

— Joelle Woo, Microsoft


mentintheenterprise.”ButMicrosoftisnotrestingontheir

laurels—recently, the 2010 versionof SharePoint was launched to busi-nesses in HongKong. “The newOf-fice2010andSharePointServer2010arewell-integrated todeliver thebestbusiness collaboration platform forthe enterprise and the Web, focusedonenablingpeopletoseamlesslycol-laboratewitheachother,withcontentandinformationnotonlyforintranet-based scenarios but also for extranetandInternetones,”saidWoo.“Itsso-cialcomputingtechnologiesalsohelpemployees work smarter by connect-ingandempoweringemployees.”

Intelligent business“SQL Server 2008 is part of Mi-

crosoft’sbroadervisionforpervasivebusiness intelligence (BI), offering acomplete and integrated BI solutionthat customers can rely on to meetcritical BI needs,” said Woo. “SQLServer2008provides theBIplatformfor Microsoft’s overall BI solution,delivering datawarehousing, integra-tion, analysis and reporting capabili-ties to provide a quick, consolidatedview of your information across allbusinessdimensionsandaspects.”Wooaddedthatthisproductis“es-

pecially helpful when you want toquery and analyze a large amount ofdata” and that SQL Server 2008 R2hasnowbeenreleased.Woosaid thenew release, introduces “powerfulnew managed self-service BI capa-bilities, bridging the gap between IT

awards2010

professionalsandendusersby lever-agingfamiliartoolssuchasMicrosoftExcel2010andMicrosoftSharePointServer 2010. With the new BI tech-nologynamedPowerPivot, enduserscan bring data from virtually any-where and manipulate large datasetswith ease while still enabling IT tomonitor and manage user-generatedBIsolutions.”

ALM integration“Visual Studio Team System 2008

is an integrated application lifecyclemanagement (ALM) product fam-ily with the tools and processes thathelp development teams work moreeffectively together,” said Woo. “Itprovides the ultimate set of tools foreveryteamdisciplineengagedinyourproject:architecture,design,develop-ment,databaseand testing.Whenev-eryteamisbuildingtheirskillsetandgetting guidance at every step of thelifecycle,they’regoingtobecollabo-ratingbetterthanever.”LiketheotherproductsintheMicro-

soft family, the latest version (in thiscase, Visual Studio 2010) has beenlaunchedinHongKong.“Thenewre-lease ofVisual Studio offers a singleintegrated development environmentthat adjusts to theway youwork and

furthersyourskillsalongsidetheuseofotherMicrosofttechnologiesincludingWindows 7, Office 2010, SharePoint2010,WindowsPhone7,andWindowsAzure,”saidWoo.“VisualStudio2010takes ALM to a whole new level byproviding powerful testing tools withproactiveprojectmanagementfeaturestohelpyoubuildapplicationsthatarepowerfulandscalableenoughtomeetallbusinessneeds.”

The business of serversWindowsServer2008R2isthelat-

estWindowsServeroperatingsystemfromMicrosoft.“Designedtohelpor-ganizationsreduceoperatingcostsandincreaseefficiencies,WindowsServer2008 R2 provides enhancedmanage-mentcontroloverresourcesacrosstheenterprise,”saidWoo.“It isdesignedtoprovidebetterenergyefficiencyandperformance by reducing power con-sumptionandloweringoverheadcosts.Italsohelpsprovideimprovedbranchoffice capabilities, exciting new re-mote access experiences, streamlinedserver management, and expands theMicrosoft virtualization strategy forbothclientandservercomputers.”The Microsoft director said that


Computer World.pdf 1 10-3-16 下午5:00

cw0610.indd 32 6/1/10 5:17:03 PM


Computer World.pdf 1 10-3-16 下午5:00

cw0610.indd 33 6/1/10 5:17:04 PM



“Windows Server 2008 R2 includesmanyenhancementsthatmakethisre-leasethemostrobustWindowsServerWebapplicationplatformyet.Itoffersan updated Web server role, InternetInformation Services (IIS) 7.5, andgreater support for .NET on ServerCore. She added that the product of-fers client and server virtualizationprovidedbyHyper-VandPresentationvirtualization with Remote DesktopServices,whichallowcustomerstosig-nificantlyreduceoperationalcosts.”The product “is capable of unprec-

edentedworkload size, dynamic scal-ability,andacross-the-boardavailabil-ity and reliability...and a host of newandupdatedfeaturesareavailable,in-cluding leveraging sophisticatedCPUarchitectures,increasedoperatingsys-tem componentization, and improvedperformance and scalability for ap-plications and services,” according toWoo.“WindowsServer2008R2hasnew

features to reduce the ongoing man-

awards2010

agement of servers and to reduce ad-ministrative effort for common day-to-dayoperationaltasks.”Perhapssmallest,butnotleast,Small

BusinessServer2008isdesignedspe-cifically for small enterprises. Woodescribed the OS as “an integratedserver solution created to help smallbusinesses be more productive andsecurewhileprojectingaprofessionalimage.ItbringstogethertheMicrosofttechnologies—manyofwhichareusedby largeenterprises—thatsmallbusi-nessesneedthemost,packagingthemintoasingle,affordablesolution.She added that “based on extensive

researchintotheuniqueneedsofSMBs,Microsoftaddedarangeofnewfunc-tionality to its Small Business Server2003—new features are designed tohelp SMBs experience dramatic cost-

savingsandgrowtheirbusinesscapac-ity by increasing efficiency and pro-ductivity.Theseinclude:•Mobility—enables employees toexperience virtually full access todesktop, e-mail, files and businessapplicationswheneverandwherevertheyneedthem,

•Collaboration—improves connec-tions to customers and partners, soSMEscanrapidlyrespondto issuesthataffecttheirbusinesses,

•Management—provides a totalviewoftheITenvironmentandbet-tercontrolofbusinessdata throughasingleconsole,and

• Security—automatic file backupand retrieval, and antispamand an-tivirus features provide SME withcost-effectivedataprotection.WilliamLam, engineeringmanager

of Fuman Engineering Asia, a localSMB that designs automated manu-facturing lines, shared thecompany’sexperience after deploying WindowsSBS2008. “Small businesses usuallydon’thavetheluxuryoflargeITbud-gets anddepartments; butwithSmallBusinessServer2008,theydon’tneedto,”saysLam.“RemoteaccessenabledbySBS2008helpedustoincreasepro-ductivityby30percent.This levelofproductivitygain is essential inhelp-ingus through thegrowingeconomicrecession.” 3

With Windows Server 2008 as an enterprise-wide information platform and SQL Server 2008 as a backend database, Savills has a flexible platform that sits on top of the heterogeneous systems we rely on and makes these systems easier to manage. With a single interface giving our consultants access to all of our client and property data from across Asia Pacific, as well as financial models and analysis, we estimate a 25% increase in productivity.

— Avi Raju, Director, Asia Information Technology, Savills

For sponsorship:Connie YipAccount DirectorDirect line: (852) 2589 1373Email: [email protected]

Got an IT problem?

Free with Computerworld HK magazineAlso available on www.cw.com.hk

Computerworld Hong Kong has the solution for you

Series

Business Intelligence

Managing Risks

Finance Tech

SMB Tech Guide

Data Center & Virtualization

Cloud Computing

userGuide0610_hsead.indd 1 5/20/10 11:50:20 AMcw0610.indd 34 6/1/10 5:17:06 PM


For sponsorship:Connie YipAccount DirectorDirect line: (852) 2589 1373Email: [email protected]

Got an IT problem?

Free with Computerworld HK magazineAlso available on www.cw.com.hk

Computerworld Hong Kong has the solution for you

Series

Business Intelligence

Managing Risks

Finance Tech

SMB Tech Guide

Data Center & Virtualization

Cloud Computing

userGuide0610_hsead.indd 1 5/20/10 11:50:20 AMcw0610.indd 35 6/1/10 5:17:06 PM


awards2010

Chow at PCCW: As more powerful handheld devices appear and bandwidth improves, users are demanding a more desktop-like working experience when they are mobile

“But that hasn’t meant a relaxing of the mentality on IT expenses,” added Chow. “Enterprises are still demand-ing cost-effective IT.”

Paving the way for cloudChow noted that this ongoing cost-

conscious environment adds further weight to the movement for more adop-tion of managed services and cloud computing, which Chow believes is another form of managed service.

“Software as a service, web ser-vices, hosted applications and cloud computing are all essentially managed or hosted services that serve the same objective of aggregating IT resources in a way to deliver on client needs while minimizing complexity, client investments and management effort,” said Chow.

PCCW believes that with bandwidth now in good supply, these network-based managed services are expected to be a key part of most businesses’ IT strategy for years to come.

PCCW has long been delivering managed services and these have set up the company well for its foray into cloud services.

Managed Security Services

PCCWCorporate Mobile Services Provider

PCCWData and Telecoms Services Provider

PCCW

PCCW maintains leading edgeMarket demands have pushed PCCW to deliver services that are relevant in

the tough economy as well as enable firms to ride the recovery

By Chee Sing Chan


Enterprises still demanding cost-effective IT

There’s no doubt that 2009 was a tough year for PCCW, but despite its trials and challenges its focus on de-livering to Hong Kong busi-

ness needs has remained undimmed and as strong as ever. Reward for this constant commitment is three wins in the 2010 Computerworld Hong Kong Awards.

In the security category it scooped the Managed Security Services award, while in the services categories it picked up Data and Telecoms Ser-vices Provider and Corporate Mobile Services Provider.

According to Gary Chow, managing director of Commercial Group and Engineering at PCCW, from Q3 in 2009, the market sentiment has turned positive with seemingly less restric-tions on IT spending by Hong Kong businesses.

cw0610.indd 36 6/2/10 4:02:43 PM


cw0610.indd 37 6/1/10 5:17:07 PM


Managed services are expected to be key part of most businesses’ IT strategy for years to come


For example, PCCW has been fa-cilitating managed collaborationthroughitssuiteofonlinetoolssinceearly2008.Itwasalsooneofthefirstproviders to manage the security ofbroadbandconnectionsforcompanieswhichfreedmanyorganizationsfromneedingtoupdatepatchesoncomput-ersinordertoprotectagainstviruses,spamandhackers.PCCW One Communications, is a

managed telecommunication service,deliveringfeature-richvoicecommuni-cationservices.Thelatestversionoftheservicealsoprovidesasimpleone-touchHDsmallfootprintdesktopvideocon-

ferencing function which gives seniorexecutives a high-grade conferencingtoolbutwithouttheneedfortraditionalexpensivehigh-endhardware.Enterprises across Hong Kong have

alsobenefitedfrommanagedserviceof-feringsaroundunifiedcommunications,hostedcallcenterservicesandhostedin-teractivevoiceresponse(IVR)systems.

March on mobilePCCW’s win in the mobile ser-

vices category also highlights thecompany’s success in the enterprisemobilitymarket.Chownotes that to-

awards2010

day’s highly-mobile executives aredemanding greater functionality inan effort to boost productivity. “Asmore powerful handheld devices ap-pear and bandwidth improves, usersare demanding a more desktop-likeworking experience when they aremobile,”saidChow.ThisisforcingITdepartmentstoad-

dress themobiledeploymentofe-mailwhichisstandardtoday,butalsoappli-cationslikeERP,CRM,salesforceauto-mation.ChownotedthatthesedemandsalsoforceITtoaddresskeyissueslikedevicemanagementandsecurity.PCCW is also expecting today’s

productivity-oriented executives towant feature-rich fixed and mobile

integratedvoiceservicesthatenablesseamless business communicationswhetherintheoffice,onthestreet,orsomewhereinbetween.These growing mobility demands

will also force IT organizations tofind new ways to manage the wholemobilitysideifcorporateITaswork-ersstriveforanewworkexperience.

Upping the gameAs the economy recovers, Chow

is expecting enterprises to seek ad-vancedtechnologiestoimprovecom-petitive edge. For example, with its

upgraded fiber network, PCCW ishelping retail chains to revamp theirservice operations with bandwidthhungry video applications at over2,000 locations around town. Bothfor the leading global banks and theelitesinthetertiaryeducation,PCCWoffers the essential 10G connectivityto tie their data centers together forquickerservices.PCCWhasinvestedtimeandeffort

in the last year to prepare its infra-structure to be ready for businessesseeking to capitalize on any marketrecovery. The Company acceleratedtheenhancementofitsnetworktoca-tertothehigh-speedbroadbandneedsofthebusinesssector,whichresultedincontinuedgrowthinthissegment.Examplesofsomekeybusinesswinsin

2009includetheappointmentofPCCWby the 2009 East Asian Games (HongKong) Ltd as the sole fixed telecomproviderduringtheprestigiousregionalsports event inDecember. PCCW pro-videdHDvideo linkagefor livebroad-castingofkeyevents.Thisinvolvedthefirst-in-Hong Kong HD-based videocalling facilities, and an extensive andsecuremetro-IPnetworkacrossvariouslocations.

Poised for growthPCCW’s fixed-to-mobile integra-

tion technology was also deployedmoreextensivelytoservethecommu-nication needs in placeswhere usersrequirehighmobility,suchasmedicalstaffinhospitalsandhotelguests.ChownotedthatamongtheSMEs,the


cw0610.indd 38 6/1/10 5:17:08 PM


cw0610.indd 39 6/1/10 5:17:08 PM



PCCW One communications packagecontinuedtogainfurtherpopularity.A Secure Voice Recording Solution

was also introduced last year to assistbanks to meet new regulatory require-ments to record sales communica-tions during investment products sales.Around 500 bank branches in HongKonghave installed the solutionwhichofferstheuniquecapabilityofrecordingandloggingofallvoicecommunicationsincludingmobile.

Overall the company has performedwell in2009,with revenuesdownonly5%whileprofitswereactuallyup18%fortheyear.PCCW’s Group Managing Director

AlexArenasaid,“Followingthesucces-siveturnaroundsoftheMobilebusinessin2007andtheTV&Contentbusinessin2009,allourquadruple-playsegmentsare now contributing positiveEBITDAandrepresentasolidplatformforfurtherdevelopment.”“Ourmarketpositionhasconsolidated

andissecure.Webelievethatastheeco-nomic conditions improve,wearewellpoisedforgrowthacrossthebusinessasawhole,”hesaid. 3

awards2010

A Secure Voice Recording Solution was also introduced last year to assist banks to meet new regulatory requirements

PCCW bolsters callcenter capability

Via its subsidiary, PCCW Teleservices, PCCW acquired contact center firm IP BPO Holdings, an indirect wholly-owned subsidiary of Philip-pine technology firm IPVG Corporation, for up to US$22 million. PCCW

Teleservices, through BPO Holding Company, holds a 70% equity interest in each of Interactive Teleservices in the USA and BPO Teleservices in the Philip-pines.

Interactive Teleservices provides contact center services from a net-

work of six English speaking centers in Ohio and Nebraska, USA, and one

Spanish speaking center in Panama. BPO Teleservices is a leading player

in the Philippines’ business process outsourcing industry and operates

two contact centers in Manila providing services to US companies. Both

companies serve customers from the banking and finance, IT, consumer

electronics and travel sectors.

PCCW Teleservices runs one of the largest contact center operations in

Asia. After the acquisition of BPO Holding Company, the total number of

agent positions will be expanded by around 2,500 to over 5,500.

Tony Bruno, Director of PCCW Teleservices, said: “The newly added

assets will not only provide us with significant English and Spanish

speaking capabilities to complement the core businesses in Hong Kong

and mainland China, but also gain us an access to the USA market, the

largest in the world.”

cw0610.indd 40 6/1/10 5:17:10 PM


cw0610.indd 41 6/1/10 5:17:10 PM


awards2010

thecloudwithnorealcompleteofferingfor customers. “Most vendors are justcomponent providers to help custom-erseitherbuildpartoftheirownprivatecloudorenablinganotherprovidertoof-feracloudservice,”saidFok.“We’renotjusttalkingaboutenabling

cloud components, our strategy is toclearlydefinefivedifferentservice lay-ers for cloud computing and offer realservices,”hestressed.Thesefivelayersinclude; software, infrastructure, plat-form,contentandprocessdeliveredasaservice.InChina,PCCWSolutionshasalready

wononedealwitha retailer looking toexpandrapidlyacrossthecountry.Toen-ablethisexpansioninaflexibleandcosteffective manner, PCCW Solutions isprovidingacompletelyintegratedpoint-of-salessystemthroughasoftware-as-a-servicemodel.

HK takes leadBywinning the ITHosting andOut-

sourcing services awards this year,PCCWSolutions confirms its status astheleadingproviderofdatacenterrelat-edservicesandFokiskeentostressthatHongKongisseeminglymovingaheadofregionalrivalsasalocationtobasere-gionalITfacilities.“Thesupplysidehaspickedupwith investmentsby telecomcarriersandenterprisesinsettingupsig-nificant data centers operations here inHongKong,’saidFok.He believes that the emerging cloud

computingmovementobviouslyimpact-ingthedatacenterandITservicesmar-ketandwillforceproviderstodeliveracompletesolutionorbecomemeresup-plierstofullserviceproviders. 3

outwhichPCCWSolutions isenablingacross31provinces.China Unicom is also rolling out

group-wideERPwithPCCWSolutionsandChinaMobile is tapping theHongKongproviderforanationwideHRde-ployment. Additional projects on bud-getary controls and asset managementarealsoongoingwithChinaMobile.

Cloud realityThecompanyhasalsojustannounced

itsinitialrolloutofcloudcomputingser-vicesforHongKongandChina.Fok noted how everyone in themar-

ketwastalkingabout“thecloud”yetheobserved thatmostvendorswere inhismindsimplypitchingtheirownpieceof

Being one the leading ITservices providers in HongKong, one would have ex-pected it 2009 to be a toughyear forPCCWSolutionsand

growth was indeed hard to come by,notedGeorgeFok,managingdirectoratPCCWSolutions.“Atthebeginningof2009,weadopted

a very prudent strategy as the marketwasverytough,butnewcontractswerestillcomingin,”saidFok.Henotedthatalthough the total IT spending in 2009was not growing, therewere still proj-ectscomingPCCW’swayandthosethatcame inweredrivenbya realneedforqualityandtangiblebusinessreturn.“Itwasclear that for allCIOs, every

investment required tangible benefitsand therewasvery littlemargin forer-ror,”Fokadded.Top line revenue did not grow by

much but profits grew substantially forPCCWSolutions.

China boomOne key sector of continued strong

growth for the company was China.PCCWSolutionshaswonanumberofopen tender deals for China’s telecomproviders.ThelargestisChinaUnicomand Netcom’s ongoing network roll-

IT hosting & outsourcing

PCCW Solutions

PCCW Solutions moves boldly into the cloudFirst three-year plan puts IT provider on a path to a future based on cloud

computing offering fully-converged data center and IT services

By Chee Sing Chan

PCCW’s Fok: It was clear that for all CIOs, every investment required tangible benefits and there was very little margin for error

cw0610.indd 42 6/1/10 5:17:12 PM


cw0610.indd 43 6/1/10 5:17:12 PM


Mid-Range Server (50-200 users)

HP ProLiant ServerBackup Storage (Tape)

HP StorageWorks Tape Drive Systems Management

HP Systems Management software

Consulting & Systems Integration

HP Technology Services Managed Services Provider

HP Technology Services

awards2010

andSolutions,HPEnterpriseBusinessin Hong Kong, these have all helpedstrengthen the overall HP portfolioandenabledthecompanytodeliveronitslatestdriveonwhatitterms“Con-vergedInfrastructure.”

The concept stems from researchthat HP conducted across 400-plus

HP has been busy inthelast12to18monthsandtheresultshavebeenapparenttocustom-ers in Hong Kong asCWHKreadersplumpedforHPasthe

winnerinfivecategoriesatthisyear’sComputerworld Hong KongAwards.Onebenefitofthefinancialcrisiswas

thatassetpriceswerecheapandthere-fore company valuations were attrac-tivetothosewithsomecashtospend.And HP has certainly spent. In 2008HPacquiredEDSinaUS$13.9Billiondealwhich only formally cleared lastyear,plusoneoftheoriginalnetwork-ing market leaders 3Comwas pickedupina$2.7billionacquisition.According to Fred Sheu, Alliances

Hardware and services the platform for HP success

We believe firms face an “innovation gridlock”

HP puts success down to addition of key technology pieces such as networking

through 3Com, new expertise from EDS and new hires By Chee Sing Chan

cw0610.indd 44 6/1/10 5:17:13 PM


largeenterprisesintheUS,EuropeandAsia.Firmswith500-1000employeeswereaskedabouttheirITspendingpat-terns and a key finding thatwas con-sistent across the board was the highpercentageofbudgetspentonday-to-day maintenance and management ofexistingsystems.“We believe firms face an ‘innova-

tiongridlock’whereITisconstrainedby the need to manage and maintainexisting systems and applications,”saidSheu.

Budget lockdownThe survey found that almost 40%

is spent onmaintaining critical appli-cations,withanother30%is spentonmaintaininglegacyinfrastructuresuchas mainframes, leaving only 30% tospendoninnovationorsupportingnewbusinessgrowth.“The majority of IT budgets are

lockedandunabletobeusedforbusi-ness growth-related projects,” addedSheu.“Thechallengeforallenterpris-esishowtounlockbudgetssotheycanbebetterutilized.”HP’sresponsehasbeentotakethese

findings to form a strategy to enablebusinesses to rethink their infrastruc-ture.Theconceptof“ConvergedInfra-structure” involves a complete visionof servers, storage, networks and in-frastructuremanagement tools to cre-ateapoolof IT resources thatcanbedynamically allocated to systems andapplicationson-the-fly.Traditional data centers and infra-

structureisarchitectedinasilo-man-nerwithdedicatedserversandstorageandnetworkresourcestoeachsystemor application. This is multiplied asyou add applications and the resultis a sprawl of systems that are inef-ficient,notoptimized,notintegrated,andallrequiringresourcestomanageandmaintain.

On-demand realityHP is attempting to make real a

promise thatmanyvendorshavebeenproposinginthelastfewyears—createarealon-demandtypeofinfrastructurewith a single management platformproviding integrated and simpleman-agement.“Thisisourvisionfordeployingin-

frastructureinasingleapproachtoen-ableITheadstodirectresourcesfromasingleviewandnotrequiredifferentteamstoberesponsibleforeachspecif-icsystem,”saidSheu.“Wewilltrytohelp businessesmove away from thisgridlockofIToperatingcostandshift

thisspendingmix to reduceoperatingcostsandmoveittoinnovation.”This vision will involve virtualiza-

tion of server and storage platformsand be based on industry standardhardware such x86 servers typicallyrunningWindowsorLinux.“Thekeydifference with this concept versuspastideasisthatthisisnotrunningonfancyhighendgear—it’sall standardbladesrunningVMware,”saidSheu.On the networking side, the addi-

tionof3Comwillallowaraftofnewnetworkingcapabilitiessuchasitsre-centlylaunchedFlexFabricsetoftech-nologies.Anindustryfirst,thisallowsnetwork connections and capacity tobe fully virtualized, enabling busi-nessestodeliver‘network-as-aservice’,wire connections once and to freelymove applications across or betweenserversorevenacrossorbetweendatacenters.“Wefoundthatoftenthebottlenecks

thatarisefromaddingvirtualmachinesarearoundnetworkbandwidthandthistechnologyallowsacustomertoreducethephysicalnetworkportsrequiredfortheservers,”saidSheu.“Youcannowinsteadcreateanumberofvirtualportsfor each physical port.” The expecta-tionisforthistechnologytoalsoallowconsolidationofstoragenetworkswithLANsallowingforcompleteintegrationofnetworksintoavirtualenvironment.

HK reboundWhatthesurveyalsoshowedisthat

HongKong’slargeenterprisesarealsoin line with their global counterparts


HP’s Sheu: The challenge for all enterprises is how to unlock budgets so they can be better utilized

cw0610.indd 45 6/1/10 5:17:13 PM



in that the top challenge is also around the issue of shifting the spending mix towards more innovation.

While 2009 was a tough year for technology vendors, HP saw a rapid rebound in the latter half of the year and strong demand so far in 2010 in the server market, noted Sheu.

“The rapid growth in the Hong Kong economy has spurred greater IT spending especially as many firms have had to hold back spending dur-ing 2009 and are now in need of ca-pacity to cope with growing demand,” Sheu said.

Businesses are now pushing for new systems and the emergence of new server platforms with greater perfor-mance and consolidation potential is giving IT managers compelling rea-sons to make purchases.

A look across the key vertical mar-kets and the most active ones include: banking and finance, government de-partments and utilities. While manu-facturing and retail have seen most activity occur in China rather than Hong Kong, even though discussions on investments often take place in the HKSAR, ultimately the actual deploy-ments take place in the mainland.

Services sparkOne noteworthy trend is the suc-

cess of HP’s Technology Services arm which picked up awards in the consult-ing & SI and managed services catego-ries.

awards2010


Reach cuts operating costs by US$1 million

Telecoms provider Reach was running a mixed IT infrastructure of HP, Dell and Sun equipment with seven different operating systems and de-cided that it was time for a refresh. Analysis revealed that maintenance

of the infrastructure was costing nearly US$1 million a year so a reduction in operating expenditure was vital.

“We also needed to reduce capital expenditure because we wanted to

implement a whole utility computing/cloud computing paradigm,” said

Sundi Balu, CIO for Reach. “In addition we wanted to extend the ‘main-

tainability’ of the infrastructure from the standard three or four years to

five or six years. This required technology which would enable us to do

phased refreshes rather than a big bang every three years.”

Wanting to switch to a close partnership with a single vendor, Reach

chose HP because of its extensive Communications, Media and Enter-

tainment (CME) practice backed by strong operational support systems.

HP equipment would support Reach’s internal cloud computing model

where the IT department would offer services to its internal customers.

An HP solution would also meet Reach’s criteria on reduced capital ex-

penditure, operating expenditure, longevity and capability.

Initial benefit of this decision was that Reach’s landscape of over 150

servers in Hong Kong and Sydney was reduced to 68, mostly HP blade

servers with some rack mounted boxes.

The HP refresh has enabled Reach to achieve significant business ben-

efits. “We have reduced the perceived capital expenditure or opportunity

costs for going from the old architecture to the new HP architecture by

US$3 million to US$5 million over the refresh period of three years,” said

Balu.

“From an operating cost perspective, by the time this program is done

we will be saving US$1 million a year in operating expenses.” Implement-

ing HP blade servers has also enabled Reach to reduce power by 90KW a

day, with a corresponding reduction in CO2 emissions.

—By Computerworld Hong Kong staff

HP marks

This year, amidst tough competition, HP has picked up key prizes in the services categories of the Computer world Hong Kong Awards

2010 - the Consulting & Systems Integration category with HP Infrastructure Consulting Ser vices and Managed Services category with HP Supporting and Maintenance Services.

High performerHP’s Technology Services (TS) is viewed as a

“hidden jewel” in the market as the division works hard behind-the-scenes to advise key multinational businesses on their IT infrastructure roadmaps, but also ensure the smooth running of mission critical IT applications of major organizations such as banks, airlines, manufacturers and governments.

As the key partner in advising and supporting many of Hong Kong’s key organizations, HP TS has successfully been delivering exceptional value to customers and these recent awards are testament to the division’s consistent commitment to service excellence.

HP Infrastructure Consulting Services HP’s Infrastr ucture Consulting has advised

many global institutions on their IT infrastructure, r a n g i n g f r o m o p t i m i z a t i o n , c o n s o l i d a t i o n , virtualization, design and build to security and risk management, among the world. In terms of figures, HP’s Infrastructure Consulting has designed over 50 million square feet of data centers and 40 plus greenfield data centers around the world, while reducing data center power consumption by 30- 40%.

By leveraging these global experiences, as well as more than 30 years local understanding, local customers are able to get the most comprehensive IT infrastructure consulting advice available in transforming their IT initiatives into business results.

With significant R&D investments in emerging solutions, such as Cloud Consulting Services, and Unified Communications & Collaboration (UC&C), local customers can count on HP to be their strategic par tner in bringing them the most advanced IT infrastructure consulting services.

ComputerWorld Awards 2010 Series

ISO 9001:2008Cert No: FS 534658

“HP believes the right technology investments can help enterprises to

break through operational bottlenecks and strengthen

their business,” said HP Technology

Services General Manager, Cally Chan.

The recent opening of the US$35 million R&D facility in Singapore is an example of this commitment to cutting edge technology.

HP Labs Singapore will focus on developing an enterprise cloud software platform, dubbed Cirious. The Cirious vision is to lead HP in becoming the foremost Service Providers’ Service Provider. The Cirious enables service providers of all types to tap into foundational cloud capabilities that make it easy for them to develop, host and manage their services to deliver value from the cloud, and to integrate with an ecosystem of services from other providers.

HP Support and Maintenance ServiceBeing the first IT ser vices vendor to gain full

ISO9002 certification back in 1992, it demonstrates HP TS’ commitment to quality. Also, HP TS is the market leader in the area of Technology Product Services in Hong Kong, according to the 2009 IDC Asia Pacific Semiannual IT Services Tracker. All these are proving HP’s leading capability in the service market.

HP’s Mission Critical Services is one of the group’s most significant offerings within the range of support services, providing the people, processes, and the technology support to significantly reduce downtime risks, rapidly recover from outages, and deliver strategic business value through a reliable, stable, cost-effective infrastructure.

HP p laces gr eat emphas is on the s t r ong qualifications of its engineers. It has over 5000 IT experts, all qualified with ITIL or ITSM certificates. On process, HP has ISO-certified quality processes. For technology excellence, one example is HP’s proprietary Diagnostic Tools which help HP-certified engineers to quickly identify and fix problems, to minimize system downtime and business impact.

“Compared with other vendors, we strive to fully understand clients’ business operations and working environment better. Therefore, we can respond faster to their needs,” said Cally Chan. “We aim to become their strategic partners.”

HP places great emphasis on people, process and investment in R&D, it is these three key factors that lead to the ongoing successes of the services team.

HP Technology Services scoops key Computerworld Hong Kong Awards 2010

with services triumphant year

HP Technology Services scoops further industry awards: (Top) LinuxPilot 2010 Editors' choice of IT Support Service Linux & OSS Best Solution Award; (Bottom) Customer Experience (B2B) Award from Global Customer Experience Management (G-CEM)

HP Technology Services General Manager Cally Chan receives the 2009 HKMA Quality Award Silver

awards

HP Advertorial_op.indd 1 31/05/2010 7:17 PM

cw0610.indd 46 6/1/10 5:23:23 PM


HP marks

This year, amidst tough competition, HP has picked up key prizes in the services categories of the Computer world Hong Kong Awards

2010 - the Consulting & Systems Integration category with HP Infrastructure Consulting Ser vices and Managed Services category with HP Supporting and Maintenance Services.

High performerHP’s Technology Services (TS) is viewed as a

“hidden jewel” in the market as the division works hard behind-the-scenes to advise key multinational businesses on their IT infrastructure roadmaps, but also ensure the smooth running of mission critical IT applications of major organizations such as banks, airlines, manufacturers and governments.

As the key partner in advising and supporting many of Hong Kong’s key organizations, HP TS has successfully been delivering exceptional value to customers and these recent awards are testament to the division’s consistent commitment to service excellence.

HP Infrastructure Consulting Services HP’s Infrastr ucture Consulting has advised

many global institutions on their IT infrastructure, r a n g i n g f r o m o p t i m i z a t i o n , c o n s o l i d a t i o n , virtualization, design and build to security and risk management, among the world. In terms of figures, HP’s Infrastructure Consulting has designed over 50 million square feet of data centers and 40 plus greenfield data centers around the world, while reducing data center power consumption by 30- 40%.

By leveraging these global experiences, as well as more than 30 years local understanding, local customers are able to get the most comprehensive IT infrastructure consulting advice available in transforming their IT initiatives into business results.

With significant R&D investments in emerging solutions, such as Cloud Consulting Services, and Unified Communications & Collaboration (UC&C), local customers can count on HP to be their strategic par tner in bringing them the most advanced IT infrastructure consulting services.

ComputerWorld Awards 2010 Series

ISO 9001:2008Cert No: FS 534658

“HP believes the right technology investments can help enterprises to

break through operational bottlenecks and strengthen

their business,” said HP Technology

Services General Manager, Cally Chan.

The recent opening of the US$35 million R&D facility in Singapore is an example of this commitment to cutting edge technology.

HP Labs Singapore will focus on developing an enterprise cloud software platform, dubbed Cirious. The Cirious vision is to lead HP in becoming the foremost Service Providers’ Service Provider. The Cirious enables service providers of all types to tap into foundational cloud capabilities that make it easy for them to develop, host and manage their services to deliver value from the cloud, and to integrate with an ecosystem of services from other providers.

HP Support and Maintenance ServiceBeing the first IT ser vices vendor to gain full

ISO9002 certification back in 1992, it demonstrates HP TS’ commitment to quality. Also, HP TS is the market leader in the area of Technology Product Services in Hong Kong, according to the 2009 IDC Asia Pacific Semiannual IT Services Tracker. All these are proving HP’s leading capability in the service market.

HP’s Mission Critical Services is one of the group’s most significant offerings within the range of support services, providing the people, processes, and the technology support to significantly reduce downtime risks, rapidly recover from outages, and deliver strategic business value through a reliable, stable, cost-effective infrastructure.

HP p laces gr eat emphas is on the s t r ong qualifications of its engineers. It has over 5000 IT experts, all qualified with ITIL or ITSM certificates. On process, HP has ISO-certified quality processes. For technology excellence, one example is HP’s proprietary Diagnostic Tools which help HP-certified engineers to quickly identify and fix problems, to minimize system downtime and business impact.

“Compared with other vendors, we strive to fully understand clients’ business operations and working environment better. Therefore, we can respond faster to their needs,” said Cally Chan. “We aim to become their strategic partners.”

HP places great emphasis on people, process and investment in R&D, it is these three key factors that lead to the ongoing successes of the services team.

HP Technology Services scoops key Computerworld Hong Kong Awards 2010

with services triumphant year

HP Technology Services scoops further industry awards: (Top) LinuxPilot 2010 Editors' choice of IT Support Service Linux & OSS Best Solution Award; (Bottom) Customer Experience (B2B) Award from Global Customer Experience Management (G-CEM)

HP Technology Services General Manager Cally Chan receives the 2009 HKMA Quality Award Silver

awards

HP Advertorial_op.indd 1 31/05/2010 7:17 PM

Advertorial

cw0610.indd 47 6/1/10 5:17:15 PM



HPhasmadesignificantinvestmentsto strengthen its services capabilityandthemergerwithEDShasbolstereditsservicesportfoliointheITservicesspace.Sheu noted that the company has

hiredmoreexpertiseandspenttimetotrain existing staff to further developwaystooptimizeservicedeliveryandenhance processes.He added that theservicesteamhasbeenabletoleveragethecompany’sstronghardwareportfo-liototalktoexistingcustomersaboutadditionalservicesopportunities.

As a result, keywins in the unifiedcommunications space have occurredsuch as Cathay Pacific’s recent an-nouncement of a deal with HP andMicrosoft.Othermajorwinsinthelastyear have also occurred in the publicsector spacewithmostof thesebeingmajorprojectimplementations.Sheualsoobservedthatthedownturn

hasalsoputoutsourcingandmanagedservicesoptionsintothespotlightwithmorebusinesseskeentopassfunctionslike desktop support, systems main-tenance and helpdesk operations tothird-partyproviders. 3

awards2010

The downturn has also put outsourcing and managed services options into the spotlight

ProLiant: 20 years of innovation

In 1989, organizations were increasingly looking at the potential of the net-work to help business. Sharing information, applications and systems could have great potential to improve business decisions, reduce costs and create

better ways to serve customers. Seeing this need, the former Compaq Computer Corporation released

the SystemPro server. The SystemPro began a trend of innovation with

multi- processor architecture, hardware RAID and space for expansion.

Business had the performance, reliability and expandability they needed

for client server computing.

Since 1989, HP after merging with Compaq has further developed this

server portfolio to meet the needs of customers requiring high perfor-

mance, rapid deployment, virtual management and continuous uptime.

Now under the HP ProLiant brand, the portfolio continues to meet

organizations’ requirements with the world’s most energy efficient x86

server family, which includes rack, tower, blade and “skinless” scale-out

servers.

Since 1992, Crystal Group has deployed HP ProLiant servers for its

operations in Hong Kong, China and locations outside of Asia Pacific.

The servers have enabled one of Asia’s largest garment manufacturers to

run its SAP Application, Factory Production System and new site infra-

structure, which includes applications such as email, file and print, and

System Management Server.

“Crystal Group has relied on HP ProLiant for more than a decade to

provide us with dependable hardware that is virtualization optimized,

energy efficient and easy to manage,” said Karl Ting, general manager,

Information Services, Crystal Group.

—By Computerworld Hong Kong staff

For sponsorship opportunities, please contact:Connie YipAccount Director Tel: 2589 1373 Email: [email protected]

Roadmap to a virtual and cloud-based infrastructure

September 2010

datacentersummit_hsead0610.indd 1 5/27/10 2:34:42 PMcw0610.indd 48 6/1/10 5:17:18 PM


For sponsorship opportunities, please contact:Connie YipAccount Director Tel: 2589 1373 Email: [email protected]

Roadmap to a virtual and cloud-based infrastructure

September 2010

datacentersummit_hsead0610.indd 1 5/27/10 2:34:42 PMcw0610.indd 49 6/1/10 5:17:18 PM


awards2010

Data Center 3.0, Collaboration 2.0, and borderless workplaces remain Cis-co’s focus By Teresa Leung

chitecturalplaysanddemonstrateourachievements in different arenas,”saidChiu.

Data center visionAccording to Chiu, with the vision

ofDataCenter3.0,Ciscoistransform-ing the data center into a virtualizedenvironment that revolutionizes howorganizationsadoptnewITstrategiesandrespondquicklytochangingbusi-nessneeds.OursuccessfullaunchesoftheNex-

usfamilyofswitchesandtheUnifiedComputing System that unites com-puters, network, storage access andvirtualization resources in a singleenergyefficientsystem,helpcustom-ers reduce IT infrastructurecostsandcomplexity, extend capital assets andimprovebusinessagilitywellintothefuture,shesaid.Hong Kong Internet eXchange

(HKIX) is the first global top 10 In-ternetexchangetoadoptaCiscoNex-us 7000 Series Switch tomeet risingdemands resulting from significantInternet trafficgrowth inHongKongandAsiaPacific,Chiuadded.

Collaboration 2.0Cisco also strives to break down

barriers to business-to-business col-laboration with its Collaboration 2.0vision,Chiusaid,addingthatCisco’scollaborationstrategyandportfolioisdesigned specifically to enable newways of working for customers likeCiticSecuritiesInternational inHongKong.Thecustomizedapplicationslayered

on topofCiscoUnifiedCommunica-

WLAN switch

Cisco 5508 series wireless controller

Enterprise switch (50 users+)

Cisco catalyst 3750-XEnterprise router (50 users+)

Cisco ISR-3900 integrated services routers

IP PBX

Cisco unified communication systems

Call center management

Cisco unified intelligent contact

Cisco speeds up innovations for customers

Being innovative won’tguarantee success.But hav-ingtherightinnovationsandbeingabletodeliverthemtocustomersarerecipestosuc-cess.

AccordingtoBarbaraChiu,generalmanager,CiscoHongKong&Macau,Ciscointhepast12monthstookanag-gressiveapproachtodriveinnovationstowards realizing the firm’svisionofDataCenter3.0andCollaboration2.0,and enabling borderless workspacesforcustomers.“Our diversified customers testify

to our innovation on these three ar-

cw0610.indd 50 6/1/10 5:17:18 PM


Cisco’s Chiu: Cisco strives to break down barriers to business-to-business collabora-tion

tionsbothsetanewparadigmforCiticSecuritiesInternationalinHongKongandunderscoredCisco’scommitmenttosolidifyingHongKongasthefinan-cialhubintheregion,Chiunoted.

Borderless workspaceToaddressevolvingITneedsaround

increasinglydistributedandcollabora-tiveworkforces,Ciscoenablesabor-derless workspace via a tightly inte-grated networking infrastructurewithCisco’s routing, switching, wirelessand security technologies, said Chiu.This results in businesses being abletomakemore effective use of video,collaborative applications and othernetworked services and deliver themacrosstheirenterprises,sheadded.


Li & Fung deploys Cisco Unified Communications

C isco announced recently that Hong Kong-headquartered consum-er goods supply chain company Li & Fung has deployed Cisco Unified Communications tools.

According to Cisco, Li & Fung deploys Cisco Unified Communications

Manager Server 7.x Cluster, Cisco Unity, Cisco Voice Gateways, Cisco

Unified MeetingPlace Express, Cisco ASA Phone Proxy, and 9,000 Cisco

IP phones. The deployment of these Cisco solutions not only facilitates

quick and extensive deployment of the IP phones, but also integrates

legacy PBX and third-party IP systems, Cisco said.

A highlight of the deployment is the use of the ASA Phone Proxy fea-

ture that allows Li & Fung to offer its partners and customers preconfig-

ured Cisco IP phones, said Cisco, adding that a customer or partner can

simply link the IP phones to the Internet for the phones to be automati-

cally routed to Li & Fung’s corporate IP infrastructure.

Since the deployment of the Cisco Unified Communications in No-

vember 2008, monthly call minutes within Li & Fung have tripled to more

than 600,000 minutes in a month, said Cisco. This growth indicates the

increase in collaboration and communications of staff within their virtual

teams and with customers and business associates, which translates

into a significant boost in productivity and reduction of operating costs,

Cisco added.

“Cisco’s Unified Communications integrate Li & Fung offices world-

wide by providing a unified platform for our staff, as well as extending

this cutting-edge system to our valuable partners and customers,” said

Manuel Fernandez, Group CTO of Li & Fung. “This reflects how we make

use of world-class technologies to enhance staff productivity, nurture

partnerships and reduce operating costs, while paving the way for further

application deployment so to cope with our global expansion,”

The CTO told Computerworld Hong Kong in an interview that Li & Fung

has also deployed Telepresence products from Tandberg, which has

been acquired by Cisco.

Fernandez added the company is considering deploying more appli-

cations on its 9,000 Cisco IP phones worldwide to enhance customer

services and support the firm’s business growth.

— By Computerworld Hong Kong staff

cw0610.indd 51 6/1/10 5:17:20 PM



CiscoworkedwithLingnanUniver-sity last year and helped transform itinto a truly connected learning envi-ronment, according to Chiu. Deploy-ing a full range of Cisco productsacross networking products, WLANsolutions and a Unified Communica-

awards2010

tionssystem,LingnanUniversitypro-vides an exceptionalmobility experi-ence and fosters superior educationqualityforitsstudents,Chiusaid.

User requirements in Hong KongChiu said more Hong Kong orga-

nizations are promoting a culture of

community and sharing technologiessuchasvideoapplicationsthatenableeffective collaboration. “Video is ahugemarket within the collaborationspace, which helps businesses gainproductivityandsavecosts,”shesaid.“Videohas thepotential to transform


Cisco plays a dominant role in the network infra-structure that drives the backbone of technology. If the quarterly results of Cisco are any indication, the

tech industry at least is rebounding nicely from the recent global economic meltdown.

Sales are up 27 percent over the same quarter in 2009,

which is a solid improvement. But, the truly impressive re-

sults are that profit is up nearly 63 percent over 2009, and

earnings per share is up almost 61 percent.

“Our financial results were outstanding, achieving record

level revenue and earnings per share results. We witnessed

a return to strong balanced growth across geographies,

products and customer segments that we haven’t seen since

before the global economic challenges began. We emerge

from this downturn gaining market share, a larger share of the

total wallet spend of our customers, dramatically improved

customer relations as a trusted technology and business

partner, and having next-generation products in almost every

product category. It is clear that our game plan for how to

handle economic downturns is hitting on all cylinders,” said

John Chambers, chairman and CEO of Cisco, in a statement.

Chambers continued, “Our innovation and operational

engines are exceeding our expectations. This applies to

products, organization structures, business models, and

movements into 30+ new market adjacencies. From almost

every measurement perspective—revenues, earnings per

share, new products, successful acquisitions, internal

startups—our results in Q3 were the proof points that our

strategy is working and was probably the strongest quarter

in our history.”

Cisco continues to work aggressively in its core mar-

kets. It completed the purchase of Tandberg—strength-

ening its Telepresence product line and adding to the

portfolio of video conferencing technologies. Cisco also

took advantage of the RSA Security Conference to unveil

its new AnyConnect Secure VPN initiative which enables

a seamless, always-on secure connection between

remote and roaming workers and corporate network

resources.

Cisco may also be looking to jump into new arenas.

There is a rumor that Cisco may be considering throwing

its hat into the tablet PC ring. The tablet PC arena has lost

two of its most notable potential contenders—the Micro-

soft Courier and the HP Slate, but HP is allegedly bounc-

ing back with a WebOS-based tablet. It’s not Cisco’s

forte but it appears to be a hot market segment and Cisco

may not want to sit back and watch Apple iPad have all

the fun.

If Cisco is having the strongest quarter in its history, that

is saying a lot, and it says as much about the state of the

tech industry as a whole as it does about Cisco itself. In

order for Cisco to have a great quarter, enterprise custom-

ers have to be loosening the purse strings and investing in

infrastructure. Organizations that invest in infrastructure will

most likely also invest in servers and other assets to put

the infrastructure investment to good use.

It seems that economy has recovered, or at least it is

headed determinedly in that direction, and the tech indus-

try is a benefactor of the more freely flowing cash.

— By IDG News staff

Cisco earnings reflect broader economic rebound

C

M

Y

CM

MY

CY

CMY

K

Orbis_ComputerWorld_210x274_en_N.pdf 5/12/10 11:44:04 AM

cw0610.indd 52 6/1/10 5:17:23 PM


C

M

Y

CM

MY

CY

CMY

K

Orbis_ComputerWorld_210x274_en_N.pdf 5/12/10 11:44:04 AM

cw0610.indd 53 6/1/10 5:17:23 PM



what’s possible in all aspects of ourlives and create new experiences notjust in work, but also in sectors likehealthcare, education, entertainmentandfinance.”In addition, customers realize that

they can sustain competitive advan-tagebypromotinganenvironmentofcooperation and shared success, en-ablingtheiremployeesandpartnerstointelligentlyconnecttothepeopleandinformationtheyneed.

“Workfromhome,distancelearningand video meetings are some of thegrowing trends of collaboration tech-nologiesinHongKong,”saidChiu.“Inthepastfewmonths,we’vewitnesseda return to strong balanced growth.WeforeseethatITbudgetswillfocusmoreon‘invest togrow’ than‘invest

awards2010

tosave.’Newinfrastructuretechnolo-gywillalsofocusonsupportinggreeninitiatives, virtualization, cloud com-puting, mobility and video adoption,amongothers.”

Good news aheadIn preparation for the economic

upturn, businesses and organizationsfocusontechnologieswhichcanhelpsimplify business processes, reducecost,improveoverallproductivity,en-hancenewandexistingcustomerrela-tionshipsandmaximize theuseof ITinnovations.Data center virtualization, collabo-

ration,videoandtheborderlesswork-spacewillcontinuetobekeytrendsin2010, said Chiu, adding that all fourenable individuals and organizationstowork, live, play and learn inwaysneverbeforeimagined.Virtualization technologies, for

example, aggregate siloed pools ofstorage, compute, network, operatingsystemsandapplicationsintounified,sharedresourcepools,creatinganef-ficientanddynamicorganization,saidChiu.Collaboration technologies such as

unified communications and WebEx

transform companies into collabora-tive,borderlessenterprises,Chiunot-ed. “We see tremendous opportunityforcompaniestoexploreandcreative-ly use collaborative technologies toincrease business efficiencies, reduceoperating costs, and maintain theircompetitive edge,” said Chiu. “Col-laborationwilldrivethenextwaveofbusiness growth, innovation and pro-ductivity.”Ciscoalsoexpectsvideotobeama-

jor focusbecause,asdata,voice,andIPvideoconverge,businessmusthavea media-ready network to meet theirmultimedianeeds,shesaid.“As a trusted technology and busi-

nesspartnerforourcustomers,were-mainfocusedandaggressiveinhelpingthem transform their businesses withour architectural approach involvingdatacentervirtualization,collaborationandtheborderlessworkspace,aswellas our business video strategy,” saidChiu.“Inaddition,sinceChina,HongKongandTaiwanwereelevatedtothelevel of Cisco Greater China Theaterearlythisyear,weareplanningamorefocusedstrategyandinvestmentofre-sourcesintheregion.” 3

Work from home, distance learning and video meetings are growing trends of collaboration in Hong Kong

How You Can Catch Hackers Red-Handed?

Security e-news can helpComputerworld HK Security e-news provides latest information on breaking industry news, virus alerts, new hacker threats and attacks, training resources, compliance, webcasts, white papers … everything you need to release yourself from the anxiety of information insecurity!

For enquiriesConnie YipAccount DirectorComputerworld HKTel: (852) 2589 1373Email: [email protected]

http://www.cw.com.hk/EveryFriday

cw_security_news2_ad.indd 1 5/4/10 10:56:42 AMcw0610.indd 54 6/1/10 5:17:26 PM


How You Can Catch Hackers Red-Handed?

Security e-news can helpComputerworld HK Security e-news provides latest information on breaking industry news, virus alerts, new hacker threats and attacks, training resources, compliance, webcasts, white papers … everything you need to release yourself from the anxiety of information insecurity!

For enquiriesConnie YipAccount DirectorComputerworld HKTel: (852) 2589 1373Email: [email protected]

http://www.cw.com.hk/EveryFriday

cw_security_news2_ad.indd 1 5/4/10 10:56:42 AMcw0610.indd 55 6/1/10 5:17:26 PM


awards2010

IBM’s Tong: IBM invests US$6-7 billion into R&D even during tough times

Product sales and revenuesarenottheonlyindicatorsofsuccess. When you becomesmarter and are successfulinenablingotherstobecome

smarter,youareontherighttrack.According to Dominic Tong, gen-

eralmanager,IBMChina/HongKong,IBMisproudofitssmarterplanetvi-sion because it allows business andtechnologies to be tightly integratedtogether.“During the financial crisis, busi-

nesses of all sizes came to realizetheimportanceofnewwaysofthink-ing that lead to transformation,” saidTong. “But to transform a business,youneed ITsolutions thatare instru-mentalandintelligent.”

R&DR&Disamajorpillar thatsupports

andhelpsBigBluebecomealeaderinenablingtransformation.AccordingtoTong,IBMinvestsUS$6-7billionintoR&Deven during tough times. “Thisallowsus tocreate long-termsuccessandmarketleadership,”saidTong.“Weinspirestrongcustomerconfidence

because we have clear long term road-maps,” said Tong. “For instance earlierthis year we launched our UNIX-based

SURVEILLANCE

IBM SMART SURVEILLANCE SOLUTION

ENTERPRISE SERVER (201+ USERS)

IBM SYSTEM zIDENTITY MANAGEMENT

IBM TIVOLI IDENTITY MANAGER

STORAGE MANAGEMENT SOFTWARE

IBM TIVOLI STORAGE MANAGER

APPLICATION SERVER & MIDDLEWARE

IBM WEBSPHERE

IBM: Be smarterIBM aims to help businesses transform By Teresa Leung

We have the ideas and operations; and IBM has capability to make them into a successful story

— Raymond Chu from Housing Authority

cw0610.indd 56 6/1/10 5:17:29 PM


Power7 systems, which is an update ofPower6introducedtwoyearsago.”“Our long-term product roadmap

ensurescustomerscontinuity,compat-ibility of products and our long-termcommitment,”saidTong.“Our customers are assured that

their needs are taken care of becauseIBMoffers totalsolutionsrather thanhardwareboxesorsoftware,”hesaid.“As a result, we provide an end-to-end,high-valueportfolio.”

IT as a driverAccordingtoTong,IBMchangesbe-

causeHongKongusers’ITapproachhasbecome different in recent years, saidTong.“Wearehappytoseeourcustom-ers have changed their mindset—fromseeingITasasupportingfunctiontoITasadriverintheirbusinesses.”“Inthepast,CIOsandITmanagers

weretheonlyattendeesatourevents,”saidTong.“Recently,differentCXOsfrequentoureventsandseminars.ThishappensbecauseITis[now]moreval-ued among organizations as it helpsbusinessesgrow.”As a result, IBM serves customers

withaservice-ledmodel.“Anincreas-ing portion of our businesses come

IBM Tivoli Identity Manager

IBM System Z

fromservices,which is ratherdiffer-ent from the past when our businesswas more infrastructure-based,” saidTong. “Ten years ago, 50 percent ofour businesses were from hardware.Todayhardwareaccounts for30per-cent while software and services to-gether account for 70 percent bothgloballyandinHongKong.”Tong believes that businesses from

softwareandserviceswillkeepgrow-ingatabriskpace.

Business analytics optimizationIn the next 12 months, Tong said

IBMwill continue tohelpbusinessestransform. “A company needs BAO(business analytics and optimization)fortransformation,”saidTong.“It isn’t difficult to collect data to-

day,”saidTong.“Theissuesarewhatinformationanorganizationneedsarehow information should be analyzedtomeetbusinessobjectives.”BAOservicestogetherwithsoftware

andmiddlewarecanaddresstheneedsofdifferentindustries,Tongnoted.

Cloud computingCloud computing plays a crucial

role in business transformation too,

said Tong, adding that Big Blue hasset up a new lab for cloud in HongKongoutofthefirm’searliereffortinbuying the messaging assets of localtechcompanyOutblaze.“The Outblaze messaging asset is

complementary to our Lotus offeringand after development work by ourcloudlab,wenowareofferingLotus-LiveonanSaaSbasis.Offerings likeLotusLiveclearlybenefitsSMBs thatpreviously found technologies unaf-fordable,”saidTong.Accordingtohim,IBMhasalsodis-

cussedwiththegovernmentandcloudtechnologies-related bodies on therole of cloud in HongKong’s devel-opment.“IBMcontinues to formanecosys-

temwithourpartnersthathelpdiffer-entindustriesandcompaniestotrans-formandbecomeincreasinglysmart,”Tongconcluded. 3

We inspire strong customer confidence because we have clear long term roadmaps

— Dominic Tong

cw0610.indd 57 6/1/10 5:17:31 PM


awards2010

As the sole custodian of the public housing program in Hong Kong, the

Housing Authority (HA) manages

over 700,000 residential units that

house over 2 million residents,

around 30 percent of Hong Kong’s

population. It conducts extensive

public housing management to

ensure all units are well maintained

and managed—which can be

highly laborious, paper-intensive

and time consuming.

Often officer had to bring along

a large stack of papers to con-

duct each visit and any updates

needed to be recorded manu-

ally and then entered physically

when back at the office. This

meant that each visit took around

two months to complete, with

only two to three visits per day.

Altogether, HA took two years to

complete the visits.

Over the years, the HA deployed

different systems for managing

different sets of records, such as

the Dog Registry System, Marking

Scheme System, Work

Maintenance Systems, and oth-

ers. This required the officers to

separately log in to each one of

the system to update and conduct

follow-ups, which led to more pa-

perwork and time consumed.

The HA wanted to become more

grated barcode scanner and camera

would be integrated with the data-

base of the HA’s back-end systems.

IBM products deployed include:

IBM WebSphere Application Server;

IBM WebSphere Portal Server; IBM

Content Manager; IBM Tivoli Access

Manager; IBM Tivoli Directory Server;

IBM Cognos ReportNet; Rational Ap-

plication Developer; Rational Robot;

and Rational ClearQues.

The project marked a major break-

through in public housing manage-

ment, making the Housing Author-

ity the first organization to provide

smarter public services utilizing PDAs

to deal with tenancy matters in Public

Rental Housing (PRH), and the big-

gest mobile device user among all

government departments.

The solution can also be extended

to future systems when they are

available, allowing the HA to improve

its services continuously.

Benefits

With the new mobile platform,

MASHM, officers are able to record

or query real-time using GPRS on

site, eliminating the need for manual

records.

Automatic data synchronized at the

office allow the officers to update the

related information systems with a

few mouse clicks and without need-

ing to log into separate systems. This

IBM helps HA improve public housing management

responsible to the society, particu-

larly in reducing paper wastage. It

also knew that it needed a smarter

approach for public housing manage-

ment to support its vision to provid-

ing the public with adequate and

affordable housing.

So, the statutory body looked to

mobile technology for raising ser-

vice levels and efficiency in handling

tenancy matters. Since it was a pio-

neering government mobility project

which covered a large number of

mobile devices units and involvement

of over 1,400 users, it attracted a

wide range of competing offers. After

exhaustive tender biddings, they

chose IBM.

“IBM is one of our major IT part-

ners for providing hardware, software

and services. We believe that with

their capability, consultancy and

knowledge about business process

re-engineering, they can implement

our ideas,” said Raymond Chu, Head,

Information Technology, Housing

Department.

At the heart of the solution was the

HA Mobile Application System for

Housing Management (MASHM) — a

standards-based mobility system that

IBM would develop along with IBM

Partner UnifySoft. With the help of

IBM partner ELM, the functionalities

of PDAs such as support for GSM,

GPRS, EDGE, Wi-Fi, Bluetooth, inte-

cw0610.indd 58 6/2/10 4:04:44 PM


shortens public housing management

times and eliminated errors.

The built-in camera and scanner al-

low officers to capture valuable infor-

mation, such as maintenance issues

and registration of dogs. Follow-up

notices to tenants were also immedi-

ately issued without delay.

The mobile devices allowed the HA

to do things it couldn’t do before.

Essentially, the devices improve

interconnectivity, especially between

officers who may be off-site and at

the back office; and enable faster

and more accurate record keeping for

public housing management.

Frontline officers are also able to

quickly take photos, enter information

during their visits, verify information

immediately and disseminate infor-

mation as and when it’s needed. It

also adds flexibility and saves time

in handling appointment changes,

allowing officers to proceed to the

next available appointment when the

original tenant isn’t at home.

“The new MASHM system allows

us to increase our visits from two

to three per day to five to ten now.

Previously, it took us two years to

complete the visits, but with the new

system we are able to complete all

these visits within three months—

drastically improving our operations,”

Chu added.

Being a statutory body and a cus-

todian of sensitive public data, the

HA couldn’t compromise privacy and

security for convenience. So IBM and

its partners developed an innovative

security mechanism that fragmented

the data which saw a portion of the

data residing securely on HA’s own

servers and not in the PDAs.

That means hackers and thieves

could only obtain incomplete data

should the device become accessible

to them. A further time limit for data

synchronization with the HA’s servers

improved data security. The HA are

further reassured of this mechanism

when it passes the scrutiny of a third-

party consultant.

The benefits go beyond just HA

users. Since the system is available

online 24 hours, officers can cater

for tenants’ re-scheduling requests

quickly and easily.

All these improvements have

been well illustrated in the dramatic

improvement in satisfaction rating

among tenants. Before MASHM, HA

was receiving 60-70 percent satisfac-

tion rating. Once deployed, a recent

survey saw the rating climb to 90.

Award winning system

Since going live in mid-2009,

the new mobile platform MASHM

has provided HA a smarter way

for public housing management. It

allows the statutory body to take

proactive steps to protect its

law-abiding tenants with timely

maintenance and improved re-

sponse times.

HA’s new smarter approach

has also caught the attention of

the industry. The statutory body

was voted the Champion for the

Internet Service Award at the Civil

Service Outstanding Service Award

Scheme 2009 for its high quality

of service offered to other govern-

ment officers that ultimately ben-

efited the public. MASHM won the

bronze award at the Hong Kong

ICT Awards 2008 for Best Public

Service Application (Transforma-

tion) Award.

“We know our business process

better than IBM; but IBM knows

its technology better than us. So

in this relationship, we have the

ideas and operations; and IBM has

capability to make them into a suc-

cessful story,” said Chu.

All these awards and the surge in

productivity mean that HA is now

on the right track with mobility. It

also provided a solid benchmark

for other public service providers

for raising service levels through

mobility, and a telling case on

outstanding project management

that works.

— By Computerworld

Hong Kong staff

cw0610.indd 59 6/1/10 5:17:32 PM


infrastructureandstorageeasiertoman-ageandmoreaffordable,headded.SomeofHongKongOracle11gcus-

tomers includeonline litigation recordscompanyD-LawandtheHongKongIn-stitute ofEducation, according to Slee.In addition, Oracle has local customer

Launching the right tech-nologiessuchasOracleData-base 11g Release 2 and Exa-dataVersion2attherighttimepartlymakesupOracle’ssuc-

cessinthedatabasemanagementspace.“Oracle’scustomerswantfeaturesthat

offerbetterperformanceandavailability,lowerITcostsandenablethedeliveryofbetter information to their business us-ers,” said Roland Slee, VP of ProductManagement, Technology,OracleAsiaPacificandJapan.“The availability of Release 2 since

last September completes the vision ofOracleDatabase11gtoaddresstoday’sbusinessandITchallenges,andcontin-ues our strategy of helping customersdeliver thehighestqualityof serviceatlowercost,”Sleenoted.Oracle Database 11g Release 2 also

features enhancements to grid comput-ing, storagemanagement, and adminis-tration capabilities that are designed tohelpusersachievegreaterresourceutili-zationoftheirinformationmanagementsystemswhilemakingtherelatedsystem

wins forExadata in the telco and gov-ernmentsectors,Sleeadded.LastAugust,D-LawhadOraclebuild

anew search engine and started tomi-grate Excel format data toOracle 11g,saidVivianLam,manageratD-Law.Launched lastOctober, therevamped

searchabledatabasenowhasmorethan200registeredusers,saidLam.Theser-vice is based on a pay-per-use model,where users pay via a third-party pay-mentgatewayforapasswordperacer-tainperiodoftime,sheadded.Newfeaturesafter thedeploymentof

Oracle 11g and the new search engineincludes awatch list andone-pagedis-playof search results and company in-formation from company registration,Lamsaid.According toLam, thecom-panywill launch service plans for cor-porateusersthatwanttomakeuseofitswatchlistfunction.

Exadata Version 2OraclealsounveiledExadataVersion

2 last September. Built using industry-standard hardware components plusFlashFire technology fromSun,OracleDatabase11gRelease2andOracleExa-data Storage Server Software Release11.2,theSunOracleDatabaseMachineVersion2 is twiceas fast asVersion1fordatawarehousing,saidSlee.“Exadata Version 1 was the world’s

fastestmachinefordatawarehousingap-plications,”saidSlee.“ExadataVersion2istwiceasfastasExadataV1fordatawarehousing,andit’s theonlydatabasemachine that runsOLTP (online trans-actionprocessing)applications.Exadata

awards2010

Oracle: Timely technologies


Oracle’s Slee: The Sun acquisition has set up apart from our rivals

Oracle has local customer wins in the telco and government sectors By

Teresa Leung

DATABASE MANAGEMENT

ORACLE DATABASE AND ORACLE EXADATA

DATA MINING & OLAP

ORACLE DATABASECUSTOMER RELATIONSHIP MANAGEMENT (CRM)

ORACLE’S SIEBEL CRM AND ORACLE CRM ON DEMAND

Copyright © 2010, Oracle and/or its affiliates. All rights reserved. Oracle and Java are registered trademarks of Oracle and/or its affiliates.

Exadata V2

Hardware by Sun

Software by Oracle

The First OLTPDatabase Machine

oracle.com/exadata or call 800.901.039

Announcing

PRODUCTION NOTESJob No.:File Name:

Product:Headline:

Date:Pub:

Traffic:Library Ref.:

Weds, May 19, 2010 3:00 PM

DB_ExadataV2_NewImg2_2374_CWSMB

002374CUSTOM

21 x 27.4cmComputer World HK/

SMB World

PUB NOTE: Please use center marks to align page.

Please examine these publication materials carefully. Any questions regarding the materials, please contact Darci Terlizzi (650) 506-9775

Database

APPROVALS

Traffic

Production

Proofing

Graphic Mgr.

Adv. Mgr.

Buddy Check

BY DATE

Anncng - First OLTP DB Machine

Questex AsiaHQ

19cm x 25.4cm21cm x 27.4cm21.6cm x 28cm4C

Live:Trim:

Bleed:Color:

Production:

READER

01LASER%

RELEASED002326

Fonts:Univers LT Std. Font Family

cw0610.indd 60 6/1/10 5:17:33 PM

June 2010 Computerworld Hong Kong 61www.cw.com.hk Copyright © 2010, Oracle and/or its affiliates. All rights reserved. Oracle and Java are registered trademarks of Oracle and/or its affiliates.

Exadata V2

Hardware by Sun

Software by Oracle

The First OLTPDatabase Machine

oracle.com/exadata or call 800.901.039

Announcing


Product:Headline:

Date:Pub:


Weds, May 19, 2010 3:00 PM

DB_ExadataV2_NewImg2_2374_CWSMB

002374CUSTOM


SMB World



Database

APPROVALS

Traffic

Production

Proofing

Graphic Mgr.

Adv. Mgr.

Buddy Check

BY DATE

Anncng - First OLTP DB Machine

Questex AsiaHQ


Live:Trim:

Bleed:Color:

Production:

READER

01LASER%

RELEASED002326


cw0610.indd 61 6/1/10 5:17:33 PM


Exadata Version 2 has already passed the early adopter stage in Hong Kong

— Roland Slee


V2 runs virtually all database applica-tions much faster and less expensivelythananyothercomputerintheworld.”The Sun Oracle Database Machine

goesbeyonddatawarehousingapplica-tionswiththeadditionofExadataSmartFlashCachebasedonSunFlashFiretech-nology to deliver extreme performanceandscalabilityforOLTP,headded.With the Sun Oracle Database Ma-

chine,Oraclecustomerscanstoremorethan ten times the amount of data andsearch data more than ten times fasterwithoutmakinganychangestoapplica-tions,Sleenoted.“TheSunacquisitionhassetupapart

from our rivals,” said Slee. “It adds toour portfolio storage, server, and otherhighperformancetechnologiesdesignedtodeliverreliabilityatlowercost.”

awards2010

Slee believes Exadata Version 2 hasalreadypassedtheearlyadopterstageinHongKongandexpects toseeacceler-atedlocalmarketinterestinthisparticu-larproduct.

CRMIn theCRMspace,Oracle also takes

needs of different customers seriously.The world’s most complete customerrelationship management (CRM) solu-tion,Oracle’sSiebelCRMhelpsorgani-zations differentiate their businesses to

achieve maximum top-and bottom-linegrowth,saidOracle,addingthatitdeliv-ersacombinationoftransactional,ana-lytical,andengagementfeaturestoman-ageallcustomerfacingoperations.With solutions tailored to more than

20industries,SiebelCRMdeliverscom-prehensive on premise and on demandCRM solutions, tailored industry solu-tions, and role-based customer intelli-genceandpre-builtintegration.


Oracle buys IP assets of marketing automation vendor

Oracle has acquired the intellectual property assets of Market2Lead, maker of marketing automation and demand-generation software, for an undis-

closed sum.The deal closed recently, according to an Oracle spokes-

woman.

Market2Lead’s technology will be rolled into Oracle’s

CRM (customer relationship management) software, the

company said in a brief statement posted to its Web site.

Further information was not immediately available.

The news brought a quick reaction from Joseph Payne,

CEO of Market2Lead competitor Eloqua.

“The potential market for lead management systems is

less than 10 percent penetrated,” he wrote in a blog post.

“That’s all about to change. When a bellwether like Oracle

makes a move, everyone takes notice.”

That theory has some legs, according to 451 Group

analyst China Martens. While there are many players in the

marketing automation arena, showing there’s a viable audi-

ence for the software, such vendors “still have to do a lot

of evangelism” about its value to customers, she said.

And the wealth of companies in the market causes con-

fusion for customers, she added: “Who do you choose and

who’s going to be around?”

Meanwhile, Market2Lead was not among the leaders in

the marketing automation space, and rumors had swirled

about its future, Martens said.

Rival CRM vendor Salesforce.com may buy a company

similar to Market2Lead now that Oracle has made its

move, but it shares the problem of potentially alienating its

marketing automation partners, Martens added.

— By IDG News staff

Copyright © 2006, Oracle. All rights reserved. Oracle, JD Edwards, PeopleSoft and Siebel are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.

oracle.com or call 800.901.039

Get better results with proven applications tailored for your industry, processes and geography.

Applications“Unlimited”

Oracle – Siebel – PeopleSoft – JD Edwards

Continued New Releases

Customer Driven Product Roadmaps

Dedicated Development Teams

No Forced Migrations


Product:Headline:

Date:Pub:


Weds, May 19, 2010 3:00 PM

EBS_AppsUnlimited_1592_CWSMB

002374CUSTOM


SMB World



Applications

APPROVALS

Traffic

Production

Proofing

Graphic Mgr.

Adv. Mgr.

Buddy Check

BY DATE

Applications “Unlimited”

Questex AsiaHQ


Live:Trim:

Bleed:Color:

Production:

READER

01LASER%

RELEASED000


cw0610.indd 62 6/1/10 5:17:34 PM

June 2010 Computerworld Hong Kong 63www.cw.com.hkCopyright © 2006, Oracle. All rights reserved. Oracle, JD Edwards, PeopleSoft and Siebel are registered trademarks of Oracle Corporation and/or its affiliates.

Other names may be trademarks of their respective owners.

oracle.com or call 800.901.039

Get better results with proven applications tailored for your industry, processes and geography.

Applications“Unlimited”

Oracle – Siebel – PeopleSoft – JD Edwards

Continued New Releases

Customer Driven Product Roadmaps

Dedicated Development Teams

No Forced Migrations


Product:Headline:

Date:Pub:


Weds, May 19, 2010 3:00 PM

EBS_AppsUnlimited_1592_CWSMB

002374CUSTOM


SMB World



Applications

APPROVALS

Traffic

Production

Proofing

Graphic Mgr.

Adv. Mgr.

Buddy Check

BY DATE

Applications “Unlimited”

Questex AsiaHQ


Live:Trim:

Bleed:Color:

Production:

READER

01LASER%

RELEASED000


cw0610.indd 63 6/1/10 5:17:34 PM


D-Law’s Lam: Oracle 11g allows us to create new business opportunities

Exadata Version 2 is twice as fast as Exadata V1 for data warehousing

— Roland Slee


CRM on DemandEarlierthisyear,OraclelaunchedOr-

acleCRMOnDemandRelease17, thelatestreleaseofOracle’son-demandser-vicethatcontinuesOracle’scommitmentto CRM innovation, introduces exten-sive forecasting and analytics capabili-tiestogainmoreactionableinsightandincreaseproductivity,saidthecompany.NewforecastingcapabilitiesinOracle

CRM On Demand Release 17 includeflexible fiscal calendars for more pro-ductive business operations, the abilityto perform both revenue and productquantityforecasting,andreal-timeinfor-mationcomparisonsagainstcurrentandhistoricalforecastsforproactivepipelinemanagement,Oracleadded.

Toincreasesalesproductivity,OracleCRMOnDemandRelease17introducesusabilityenhancementsandanewlyre-designeduserinterfacethatenablessalesteams to resize it to their preference,quicklynavigatetorelevantinformationwith the new Head-Up Display, bettermanagelists,andcustomizefieldlabelsinOracleMobileSalesAssistant,theap-plicationvendornoted.OracleCRMOnDemandRelease17

also maximizes pipeline management

awards2010

with automated time-based workflowstomanagesales,marketing,serviceandchannels, while enabling acceleratedtime-to-value and accurate and timelyupdates,saidthecompany.“WhendebatinganewCRMsystem

oranupgrade, thecorequestionaskedin many organizations today simplycomesdowntothis:‘Whenwillweseethepayback?’”saidRobertMahowald,vice president, IDC. “While the busi-nessvalueofCRMisundeniable,whenit’sdeployedasasoftware-as-a-serviceofferingcustomersseequickvalue fortheir investment, and built-in predict-ability.“AhostedCRMservicethatprovides

proven sales team productivity, analyt-ics and out-of-the-box, industry-readyapplications,will havemost users sup-plyingtheanswertotheirownquestion:rightnow,”Mahowaldadded.In addition, Oracle CRM On De-

mand helps reduce administration timethrough automated migration and dataloadertools,includingOracleMigrationToolOnDemandtomigratecustomiza-tions from one environment to anotherandtheOracleDataLoaderOnDemand

tocreate,updateanddeletemassivedatavolumes,thefirmadded.Extended Partner Relationship Man-

agement functionality in Oracle CRMOn Demand Release 17 facilitates fur-ther partner success with new supportof partner-delegated administration andanalytics for deal registration, funding,pipelineandmore,saidOracle.Thenewrelease,accordingtotheven-

dor, provides additional language sup-port for Brazilian Portuguese andNor-wegian, in addition to the 18 currentlysupportedlanguagesandmulti-currencycapabilitiesthatimproveuserefficiencyandinformationqualitywith theabilitytoworkinanativelanguage.“Oraclecontinuestoinnovateandpro-

videcustomerswith thebestvalue andthe most powerful and complete, best-of-breedCRMondemandservice,”saidOraclePresidentCharlesPhillips. “ThenewOracleCRMOnDemandRelease17willhelpcustomersgainmoreaction-able insight, increase salesproductivityandachievecost-savings,andshowcaseshowOraclesolvesorganizations’essen-tial requirements to advance businessopportunitiesandresults.” 3

cw0610.indd 64 6/1/10 5:17:34 PM


awards2010

wasdegradedbycongestiondue to thedistributionofautomaticMicrosoftWin-dowsupdatesacrosstheWANandothernetworkactivities.To improve application performance

overtheWAN,DongsuhdeployedWXCplatformsat its corporateofficeand38branch and sales offices nationwide,completingtheroll-outinninedays.“Although we had fast connectivity

to our distributed locations nationwide,somebrancheswereunabletogetaccessdue to network congestion,” saidWonSee-Mook,Dongsuh’sITManager.“Ju-niper’sWXCensuredfastandconsistentapplication response at all times acrosstheWAN,reducingresponsetimesfrommorethantwominutestounder10sec-ondsandeliminatingdowntimefor thismission-criticalresource.Thisimprove-ment greatly boosted productivity, al-lowingustoresumefocusonourbusi-nessobjectivesandstaycompetitive.”

Cloud-ready data centerJuniper Networks recently unveiled

new software, services, systems andpartnershipsexpectedtohelpenterpriseIT reduce the cost and complexity ofdatacenternetworking,whileimprovingapplicationandbusinessperformance.The “new network” for customers

willbedeliveredbyacloud-readydatacenterarchitecturethateliminatestrade-offsbetweenexperienceandeconomics.“The ‘newnetwork’ for data centers isfueledbycriticalinnovationsinautoma-tion, virtualization and fabric technolo-gies,whichcancuttimetooperationbyup to50%and eliminateup to35%ofdatacenternetworkingcapitalexpendi-tures,”concludedTam. 3

Compactness is one killer feature ofWXC1800,Tamsaid.ThephysicalsizeofWXC1800issmall,butfeature-wise,it’sonparwithlarge-endplatformsdueto its capabilities to compress and ac-celerate. Togetherwith its patented se-quence reduction compression and net-work sequence caching technologies,WXC1800 can boost WAN capacitybyupto100-fold,providingimmediatecongestionreliefforallIP-basedtraffic,saidTam.

Boosting app response timeIn March 2009, Juniper announced

that its client, Korean coffee makerDongsuhFoods, improvedtheresponsetimes of itsmission-critical applicationby12times.DongsuhusesERPsoftwaretohandle

all of its key business operations andprocesses.ButaccesstotheERPsystem

Juniper Networks earnedmajor plaudits from Comput-erworld Hong Kong readersthisyearbywinningthe2010WANOptimizationcategory.

Theaward-winningproduct,Juniper’sWXC1800applicationaccelerationplat-form,waslaunchedinJuly2008aspartofthefirm’slargerfamilyofWANopti-mizationsolutions.“TheWXC1800wasdesignedtoprovidedistributedenterpris-eswithacost-effectivesolutiontoaccel-erate mission-critical business applica-tionsbysupportingupto10connectionstootherbranchoffices,headquartersordata centers,” said Larry Tam, generalmanager,HongKong&Macau,JuniperNetworks.“It’salsotargetedatsmalltomediumsizedbranchoffices.”

WAN optimization

Juniper Networks WXC1800

Juniper Networks wins for WAN optimizationBoosts WAN capacity 100-fold

By Carol Ko

Juniper’s Tam: The “new network” for customers will be delivered by a cloud-ready data center architecture

cw0610.indd 65 6/1/10 5:17:35 PM


otherthings,theiracquisitionofsecurityfirm RSA has made them multi-facet-ed), their dominance in enterprise stor-agehas forced them tocreate solutionsto the problems of overstorage. Withpricesplummeting, it’s tooeasy tobuyJBOD(JustaBunchOfDisks)andkeepre-copyingthesamematerial.Theprob-lem is space and power to run all thatadditionalhardware,andtoduplicateanidenticalitemadozenorevenahundredtimesisawasteofresources.Information Lifecycle Management

(ILM) is another area concerning EMC.“ILMisstillessential tomanagestorageeffectively,”saidLeung.“Tieredstoragestill requires automation—the keywordsyouselectpushthemostimportantinfor-

awards2010

EMC: Data Domain


EMC’s Leung: Our many customers in Hong Kong include financial companies and gov-ernment

99x-dedupe feasible, says Gabriel Leung, general manager of EMC Hong

Kong By Stefan Hammond

Mid-range Storage Systems

EMC CLARiiON CX SeriesBackup Storage (Disk)

EMC Data DomainEnterprise Storage Systems

EMC Symmetrix Series

One of the advantages ofworking in technology fordecades (often for differentvendors) is that you gain per-spective and knowledge unob-tainable through other means.

That’s part of the reason I like to talkwithEMC’sGabrielLeungwhenwedoourawardsissue:he’salwaysgotafreshtake on things and I always leave hav-inglearnedseveralnewthingsaboutenterprise-tech-in-Hong-Kong.But I digress. Once

again,EMCscoopsupmajor awards in thestorage category, andthe latest trend (as weall get more and big-ger hard drives, virtu-alize our storage andlearnhowtopronounce“exabyte”) is dedu-plication. “Imagine afirmwithanautomatedbackup process thatcopiesonaregularba-sis,” said Leung. “An

email from months ago won’t change,butwill be backed up repeatedly, untilyouhavedozensofcopies.Theanswerisdeduplication,butaccomplishingthattaskrequiresskillandexperience.”This iswhereEMC’s award-winning

Data Domain comes in (see sidebar,EMC boosts Data Domain de-duplica-tion speed by 50%, on page 68). “Wehaveseen99-timesdeduplicationbenefit

fromusingthisappliance,”saidLeung. “Our many customersinHongKongincludefinancialcompanies and government,they have compliance require-ments,andofcoursebackupisessentialforallimportantdata.But if you have an enterprisemakingsimultaneouscopies inthreeorfourdifferentlocations,including voice/IM/email andeven faxes, you’re ending upwith a mountain of duplicateddata.”

Complexities of storageAlthoughEMCismore than

justastoragecompany(among

cw0610.indd 66 6/1/10 5:17:37 PM


EMC’s Tucci: ‘Hundreds of public clouds’ on the way

EMC chief executive Joe Tucci believes IT cus-tomers will have their choice from hundreds of viable cloud computing service, and that the

cloud market will not be dominated by a small group of vendors, he said at the EMC World conference in Boston Monday.

EMC is developing its own cloud service known as

Atmos Online, which will offer both storage and server

capacity over the Internet, similar to Amazon’s popular

Simple Storage Service and Elastic Compute Cloud.

But EMC is focusing most of its marketing efforts on

helping customers build private cloud networks that

can interoperate with public clouds.

“We will have tens of thousands of private clouds and

hundreds of public clouds,” Tucci said.

Tucci said some industry observers predict the public

cloud market will consist of just two or three major

cloud networks, but that EMC has “a very different

vision…for internal data centers to become private

clouds and external data centers, through service

providers, to become public clouds, and they will work

together.”

Atmos Online, EMC’s stab at the public cloud market,

consists of a storage service that is up and running,

and a compute service which is in beta.

“We have real customers doing real work now, and

we’re forming our marketing plans,” Tucci said. EMC

is obviously a storage company first, but Tucci said

“there’s very few applications where you need only

storage. Most need storage and compute together.”

On the compute side, Tucci said “my preference is

to do it with our partners. I don’t want to compete with

our partners. I’d rather work with our service provider

partners that have that capability.”

Tucci said EMC and its partners will eventually offer

cloud services that are more comprehensive than Ama-

zon’s because “we can address existing workloads that

are virtualized.”

EMC, of course, owns VMware, which sells a virtu-

alization platform that it describes as a new type of

operating system for cloud networks. Cloud networks

will rely almost exclusively on x86 systems, which VM-

ware virtualizes, rather than platforms like Unix or the

mainframe, Tucci said.

With Intel’s latest x86 servers, “on a single server

you can get up to a terabyte of memory. You can build

one with eight sockets, and with eight sockets you get

8TB of memory. These are incredibly powerful proces-

sors.”

Cisco’s Unified Computing System, and other tech-

nologies will also be critical to building private cloud

networks, he said.

“If you look at the building blocks to stand up a pri-

vate cloud, you cannot get them all today from EMC,”

Tucci said. “We do not make a server. We don’t make

networking connectivity.”

On another topic, Tucci discussed how a shift toward

centralized storage will hasten the ongoing move from

rigid desktop environments to a mobile personal com-

puting experience.

With personal information stored centrally, perhaps

in a cloud service, users will be free to pick the hot-

test device out there, he said. Some may want an iPad

and a smartphone, others may choose a laptop and a

regular cell phone.

“I think the concept of a personal computer is going

to changed dramatically. Obviously it’s going to be

much more mobile,” he said. “There will be all kinds of

combinations. I look around here, and there’s an amaz-

ing number of you that have PCs, with a smartphone

next to it.”

—By IDG staff

cw0610.indd 67 6/1/10 5:17:39 PM



awards2010

If you have an enterprise making simultaneous copies in different locations, including voice/IM/email and even faxes, you’re ending up with a mountain of duplicated data

mationtoTier1.Howtoeffectivelyman-agetieredstorageisoneofourstrengths.”

Tech makes for a relaxing holidayLeung was quick to point out that

HongKong’s data-carriers play an im-portantroleintheirawardwins.“HongKonghas fastandeffectivebandwidth,which is a big part of our success,” heexplained. “Our carriers deliver seam-lessly at enterprise-level, which is im-portantforthevacationsofseniorHongIT staff—they won’t have a relaxingholidaywithout EMC gear back at theoffice!” 3

EMC boosts Data Domain de-duplication speed by 50%

clouds’ on the way

EMC announced at its annual user conference last month a new software add-on that increases the performance of its Data Domain appliance by an average of 50%.

Data Domain’s new “Boost” software, which achieves the speed increase

by offloading parts of its de-duplication process to backup servers and

thereby freeing up CPU cycles.

While offloading “finger printing,” or the ability to identify duplicate data,

to a data center’s backup server sounds counter-intuitive, EMC said mov-

ing those functions to the media server means it, in turn, will send less data

across the LAN to the Data Domain appliance. This reduces both the LAN

bandwidth and appliance processing requirements.

The Boost feature on a Data Domain appliance can reduce backup traf-

fic on the LAN by 80% to 90%, said PK Gupta, EMC’s director of backup

recovery systems for Asia, Pacific and Japan operations. As an example,

EMC said a flagship Data Domain DD880 appliance’s throughput increases

to 8.8TB per hour with the Boost feature, from 5.4TB when the appliance

was first introduced.

“The integration of backup software with de-duplication storage is not

just about enhancing performance; it’s about increasing functionality to en-

able a more streamlined and sophisticated user experience,” Laura DuBois,

a program director for storage software at research firm IDC, said in a

statement.

Prior to purchasing Data Domain last year, EMC already had a de-dupli-

cation product that was integrated with NetWorker. EMC’s Avamar software

de-duplication product, which it purchased in 2006

Rod Matthews, senior director of business development for backup

and recovery systems, said that Avamar and Data Domain products have

distinct and different use cases and being able to manage both through

NetWorker will reduce management requirements.

“One optimizes use-cases that are bandwidth constrained or focused on

an end-point, which is the Avamar scenario. Then there’s the Data Domain

scenario, which is optimized for a data center target environment, such as

data base backup, mainframe backup, AS400s,” he said. “The world needs

both, and we’re going to offer both.”

—By IDG staff

C

M

Y

CM

MY

CY

CMY

K

EMC_VPLEX_adv_210x274.ai 1 10年5月27日下午4:29

cw0610.indd 68 6/1/10 5:17:40 PM


C

M

Y

CM

MY

CY

CMY

K

EMC_VPLEX_adv_210x274.ai 1 10年5月27日下午4:29

cw0610.indd 69 6/1/10 5:17:40 PM


awards2010

Check Point covers the bases of en-terprise security By Stefan Hammond

Terrance Leung,regionaldirector of northAsia forsecurityfirmCheckPoint,appreciates the growingcomplexityof today’sen-terprise-techenvironment.

“Therearealotoftechnologies,manysolutions and plenty of innovation,”hesaid.“Enterprisesalwayswant thebestsecurity,soCSOsoftenfindthem-selves entangled in a security maze,having to investigate, implement andcoordinate several different solutionsfrommanydifferentvendors.”Leungalso noted that the “multiplication oftargeted attacks and sophisticationof security threats also amplified therisks for organizations and added an-other level of responsibility for theCSO.”With these ever-increasing threats

inmind,Leung said: “it is the great-est honor from Check Point to re-ceive these prestigious awards fromComputerworld Hong Kongyearafteryear.” The Check Point director saidthat receiving CWHK’s crystal stars“givesusgreatencouragement inun-derstanding thatour solutionsarebe-ing well received in the Hong Kongmarket.”“OurapproachatCheckPoint is to

tryandsimplifythepictureforITandsecurityadministrators, andmake thesecurityenvironmentlesscomplexandmoremanageable for them,”saidLe-ung.“Thisisthemainideabehindoursoftware blade architecture: providemore, better and simpler security to

Firewall / VPN

Check Point Firewall & VPN Software BladeUnified Threat Management

Check Point UTM-1 appliancesIntrusion Detection/Intrusion Prevention (IDS/IPS)

Check Point IPS Software Blade

Check Point’s Leung: CSOs often find them-selves entangled in a security maze, having to investigate, implement and coordinate several different solutions from many differ-ent vendors

Check Point: awards for security software and hardware

cw0610.indd 70 6/1/10 5:17:41 PM


our customers.Also, providing a fullseriesofdifferenttypesofapplianceswhichrunthesamesoftwarebladear-chitectureallowscompanyofdifferentsizestohavethesametypeofsecurityprotectionsaswellasthebestTCO.”

Strong growth observed“Overall,we’veseenstronggrowth

in Hong Kong business results overthepastyears—andpastfewmonths—across our entire product line,” saidLeung. “We’re able to introducenewsolutions to enhance the security in-

frastructureofour installedbasecus-tomershereas,wellasacquiringnewcustomersfromdifferent industrydo-mains,whichisagoodproof-pointofour successful market expansion andmarketpenetration.”“In2009welaunchedanewrevolu-

tionary approach to securitywith oursoftwarebladearchitecturewhichof-fers simple, flexible and manageablesecurity for customers to choose so-lutions tomeet their specific needs,”said Leung. “In 2010, we continueto expand on this architecture and to

provideourcustomerswithmore,bet-ter, and simpler security solutions toaddress today’s changing security re-quirements.”Leungsaidhisfirmplanstoexpand

inthreecategories:Data Loss Prevention: we have

launched our innovative DLP Bladesolution thatpreventsdata leakageofcritical business information. It em-powersuserstoremediateincidentsinreal-timeandmovesfromDetectiontoPreventionofDataLossIncidents.

Applications Control: We areworking on a new solution that willenable businesses to detect applica-tions and Internet usage at a moregranular level.Weacquiredanappli-cation database from FaceTime withover4,000applicationsandmorethan50,000widgetsthatwillbeintegrated

Our approach at Check Point is to try and simplify the picture for IT and security administrators, and make the security environment less complex and more manageable for them


Check Point’s family of software blades

cw0610.indd 71 6/1/10 5:17:42 PM



intoanewsoftwarebladeandenableourcustomerstobetterdetectapplica-tionsandInternetusage.“Also,”saidLeung,“weaimtode-

velopsecuritysolutionsthataremoreefficient and work in a preventivemode rather than only in a detectivemode.TheIPSsolutionwereleasedil-lustrates this point—it provides com-plete,integrated,nextgenerationfire-wall intrusion prevention capabilitiesat multi-gigabit speeds and works infulldetectionmode.”

It is the greatest honor from Check Point to receive these prestigious awards from Computerworld Hong Kong year after year...they give us great encouragement in understanding that our solutions are being well received in the Hong Kong market

awards2010

Hong Kong roadmapLeung summarizedhis firm’s road-

map“inHongKong—aswellasintherest of the world—to provide: moresecurity, by expanding the areas ofsecuritywecover,moreproductsanduniquefeatures;bettersecuritybypro-vidingdetectionadpreventionmodes;

and simpler security by integratingandconsolidatingsolutions.”“Our revolutionary Software Blade

architecturehas seen goodadoption,with a significant number of existingcustomers and new customers usingthe new software as well as the ap-pliances,”saidLeung.“Wenowofferover30softwarebladeswhichincludedifferentsecuritygatewaybladessuchas Firewall/VPN, IPS, DLP bladesand different security managementblades.”“Our appliances business has grew

tremendouslyasaresultofourstronginvestment in thesectorover thepastthreeyears,”concludedLeung. 3

Leader 100%Security

GlobalFootprint

Global Security Leader

Global firewall/VPN leader and mobile data encryption leader

170,000 protected businesses 60 million users 100% of Fortune 100 companies

100% of focus on security 1,500 security experts 66,000 Check Point certified

professionals From Firewall-1 to software

Blades

2,300 employees, HQ in Israel and USA, 80 offices in 30 countries

3,000 partners in 88 countries 250 stock locations worldwide 120 authorized training centers

cw0610.indd 72 6/1/10 5:17:48 PM


cw0610.indd 73 6/1/10 5:17:49 PM


awards2010

to attract investors must have the right metrics in place, present data in the cor-rect format and cover much more than basic financial performance. “In the US and Europe we see companies present-ing their positions on sustainability, green efforts and supply chain perfor-mance,” said Hawes. “Adhering to these new reporting standards is a must to demonstrate that you are a well run company.”

In the core areas of ERP and SCM, there have been ongoing incremen-tal investments mostly from existing customers. Hawes notes that SAP has around 800 large enterprise customers in Hong Kong and key sectors beyond manufacturing include the utilities and government departments. “Much of the business here in the last year has been leveraging more from data the ERP and financial data companies are receiving,” said Hawes. ‘How to get information quicker and enable faster decision mak-ing is often the requirement from cus-tomers.”

2015 visionInternally, much has been done to re-

energize the team. Hawes admits that in the past year or two there has been a lack

Hawes notes that much of the rapid growth stems from the business intelli-gence and analytics tools that SAP has incorporated from its Business Objects acquisition.

“There’s a huge focus on business per-formance and the need to get greater vis-ibility,” said Hawes. Companies during the downturn and now in the recovery stage have realized a critical need to get a handle on operations and a clear view of costs and efficiency.

Financial reporting has also been under scrutiny with the new Interna-tional Financial Reporting Standards (IFRS) being adopted in Hong Kong for firms intending to list on the stock exchange.

These new standards are much stricter than previous reporting standards used in Hong Kong—companies that want

Despite a leadership vacuum for the best part of a year, SAP Hong Kong still managed to hit both profit and revenue targets for 2009. No mean feat, con-

sidering the financial crisis which hit its core customer segment of manufacturing extremely hard.

With the arrival of 2010, a new leader-ship team was established to give SAP a sense of new focus and direction. Mike Hawes is the current managing director at SAP Hong Kong, and in his first few months on the job he has focused on pro-viding a better sense of direction and a clear long-term goal.

“Considering the feeling of neglect that the Hong Kong team may have felt in the last year,” said Hawes, “it per-formed incredibly well and hit its tar-gets.” He noted that the team managed a rapid turnaround in performance from Q3 of 2009 onwards, when the recovery was beginning to take root, then “in Q4 we saw a remarkable upswing where we saw growth at two to three times the rate of our competitors.”

BI driveWhile SAP picked up awards in its

traditional strengths of ERP and SCM,

Enterprise Resource Planning (ERP)

SAPSupply Chain Management (SCM)

SAP

SAP sets high hopes for Hong Kong

There’s a huge focus on business performance and the need to get greater visibility

New leadership and new focus form foundations for doubling revenues by 2015

By Chee Sing Chan

cw0610.indd 74 6/1/10 5:25:57 PM


ofclearlong-termstrategyfortheHongKongoperationandthefirstthingtodowastocreateastrategicobjective.“Wehad a team of people who were doinggreatatdeliveringonday-to-daytargetsand objectives but nothing was beingdone longer term,” said Hawes. “Wehave now set ourselves the challengeofdoublingrevenuesinHongKongby2015.”With this goal in mind the compa-

nyhasworked toput inplace thekeycomponents to enable this target tobereached.Thishasinvolvedmakingnewhiresintheareasofprojectimplemen-tationandalsovertical industryknow-how.“We know we need people and ex-

pertisebutalsoweneedtokeeppeopletoo—retainingourbestpeopleisanotherkeypieceofthestrategyandhavingthislong-termgoalhelpsthat,”saidHawes.“Without a clear long-term direction,

whywouldpeoplewant to joinor staywithus?”Inanefforttobetterservecustomers,

SAP is bringing in expertise to furtherenhanceprojectimplementationskillssothatitcanaddfurthervaluetocustomersratherthanrelytoomuchonpartners.

Business conversationsOn the product side SAP has in the

lastyearmovedtoamoresolution-basedportfoliowithspecificofferingstailoredto a variety of industry verticals. “Wecannowofferhealthcaredashboardsorbanking-specifictoolsstraightoutofthebox,”Hawesadded.The focus on verticals also brings a

need to ensure SAP has the right do-mainexpertisetoadequatelyservethesemarkets.SAPpredictsfinancialservicesand the public sector—as well as itscore manufacturing market—to be keygrowth areas in the coming year. “We

havepeopleonboardnowthatareableto communicate strategically with cus-tomers in these markets,” said Hawes.“These are business conversations onindustry trends, there’s no technologybeingdiscussed.”Thedrivetobecomemorestrategicis

also evident in the growing number ofconversationsSAPishavingwithCFOsaswellastheCIOsaroundbusinessper-formanceandfinancialreportingissues.“Moreandmorewearetryingtoreachwherethebudgetsarebeingdecidedandoftennowthat iswith theCFO,”notedHawes.He added thatSAP’s coreERPand

SCMproductsarestilldrawinginvest-mentasfirmsconstantlyseekforwaystobemoreconsistentandstandardizedin the way they operate. Ultimatelycompanies need to find ways to saveand make money, and ERP providesbusinesseswithasolidfinancialback-bonethatpridesbusinessinsight,whileoptimizingthesupplychainbringsef-ficiency and further cost savings bybetter management of suppliers andpartners.Having both these platforms work-

inginsynccanalsogivefirmstheabil-itytomakemoneybydynamicallyad-justingpricesandsupplytomaximizemarket situations. “This is where weare seeing more firms in Hong Kongmakeuseofthesetechnologiestobothsaveandgrowrevenues,”saidHawes.“Ofteninpost-recessionperiodscom-panies are still occupied with mainlykeepingcostsdownbutweseeinHongKongmore firmswanting to bemorecompetitive and looking for growthopportunities.” 3

Hawes from SAP: How to get information quicker and enable faster decision-making is often the top requirement from customers

cw0610.indd 75 6/1/10 5:17:52 PM


awards2010

the relevant workflow is automaticallytriggered,saidKwok.“Itsavescustom-ers’timeandallowsthemtoprovidebet-ter services.” In the future, Fuji Xeroxwill continue to focus on product inte-gration with customers’ business pro-cesses,workflow,and third-party tools,saidKwok.

An employee-oriented firmFujiXeroxbelievesthatlong-termsuc-

cessisalsoaresultoftakinggoodcareofitsemployees.“Besidestechnologies,we focus a lot on employee training,”saidKwok.“We make sure employees have a

clear ideaofwhat theyareexpected todo,”saidKwok.“Weputeffortinturn-ing our staffers into experts who canhelp customers save cost and increaseefficiency.”

Kwoksaid thecompanyalsoencour-ages employees to achieve balance oflife.“Wedon’tpaylipservice[toquali-ty-of-lifeissues],”saidKwok.“Weofferouremployeesleisureprogramsandop-portunitiestovolunteer.”“We believe when corporate social

and ethical responsibilities are realizedinourbusiness,our staffersunderstandhowtotakecareofcustomersandtaketheirgreenandsocialconcernsseriouslytoo,”Kwokconcluded. 3

environment.“Weencouragecustomersto adopt the right solution rather thanbuyingmoredevices,”Kwoknoted.

Integrating devices with business workflowStrategy wise, Fuji Xerox will con-

tinue towork closelywith partners forthedeliveryofholisticturnkeysolutionsto customers, said Kwok. “A case inpointisApeosWareManagementSuitethat enables easy integration of differ-entdevicesontheApeosplatform,”saidKwok.“Thismakesdevicemanagementmuch easier and allows integration be-tweenmultifunctionaldevicesandbusi-nessworkflow.”For instance,whenabank receivesa

formthroughitsmultifunctionaldevice,

Fuji Xerox has respondedto changing market needs byincorporating green require-ments. According to HenryKwok,generalmanager,Mar-

keting,FujiXeroxHongKong,thishasbroughtthecompanysuccess.“We’ve been the champion in Hong

Kong’s color multifunctional devicespace for 13 consecutive years,” saidKwok.“Wearen’tcontenttorestonourlaurels.Wearetransformingtobecomethe green leader. Our new mentality:Thinksolution,stoppollution.”Demand for multifunctional devices

keeps growing as information volumeincreasesexponentially,saidKwok,add-ingthatthisleadstonewbusinessoppor-tunities but will negatively impact the

Corporate Multifunctional Copier/Printer/Scanner

Fuji XeroxApeosPort-IV C3370

Fuji Xerox: green is hereFuji Xerox aims to become the green leader after successfully securing the

color device champion for more than a decade By Teresa Leung

Kwok from Fuji Xerox: Integration between devices and workflow is our major direction

We encourage customers to adopt the right solution rather than buying more devices

The Caritas Francis Hsu College and the Caritas Bianchi College of Careers

offer a wide range of academic programs from top-up degree to diploma courses in business management, design, hospitality and tourism management and other areas. Having moved to a new, more spacious campus in Tsang Kwan O in mid-2009, the two colleges now have a combined student body of more than 2,000 of which 1,200 are at the new campus.

According to Professor Reggie Kwan, President, Caritas Francis Hsu College and Caritas Bianchi College of Careers, the col-leges looked to replace existing multifunc-

tion devices from two different vendors before the relocation to the Tseung Kwan O campus. “We were keen to enhance the learning environment in the new campus and at the same time we wanted students to think green – think twice before they print and photocopy,” said Professor Kwan.

A search for high-quality, easy-to-scale solution

Professor Kwan noted that the previous multifunction devices were not able to sup-port the colleges’ expansion plans. Besides, some of those machines required students to pay deposit and buy debit cards for print and copy services payment, said Profes-sor Kwan, adding that other machines were bulky and didn’t support card-based pay-ment for services.

“We searched for a high-quality, easy-to-scale, cost-effective solution,” said Profes-sor Kwan. “Our 500 students from design programs were also in need of color photo-copy function to support their learning and projects.” Before the Fuji Xerox solution was implemented, students went to pho-tocopy service providers for color copies which were costly and inconvenient.

For more information about Juniper’s high-performance network, please

call Ms. Chan at 2581 8227 or email to [email protected]

The easy-to-manage ApeosPort-IV C3370 multifunctional devices with cost accounting solution allow flexibility; help create a green campus; and are cost-effective.

—Professor Kwan

“We chose Fuji Xerox among different vendors because of its high-quality offer-ings and its employees’ professional and helpful attitude,” said Professor Kwan. “Fuji Xerox successfully bought out the two ven-dors’ contracts that didn’t end yet when we decided to deploy new solutions.”

In 2008, the colleges started to implement Fuji Xerox ApeosPort-IV C3370 multifunc-tional devices that support Octopus card payment for services like scan and copy. The implementation just took one week to complete.

Better service, greener campusNow students can scan, make color cop-

ies on campus. “This not only rids students’ reliance on expensive external photocopy services, but also speeds up their project progress.”

Easiness to photocopy does not translate into paper waste, thanks to ApeosPort-IV C3370’s support for Octopus payment. “Students must think about what to print and the amount they need because they pay for them,” said Professor Kwan.

The Fuji Xerox solution also allows a closer look at the printing volume of each depart-ment and each staff member. According to Professor Kwan, as each employee needs to log in with user ID and password, their printing volume is accurately recorded and reported in details. “We advise teaching staffers to post lecture notes online so that students decide whether they print them,” said Professor Kwan. “This way we manage to minimize unnecessary printing.”

Flexibility and effective cost controlThe detailed reports also allow the col-

leges to understand needs of staffers and students. “For instance, we know from the reports that the volume of color printing is on the rise while that of black and white print is declining,” said Professor Kwan. “Therefore, we requested a contract adjust-ment from Fuji Xerox to allow more color printing and less black and white printing.”

The detailed report also allows the colleges to control its printing cost effective, Profes-sor Kwan added.

Easy device managementThe Fuji Xerox solution comes with a cen-

tralized administration platform that makes management and control of Fuji Xerox de-vices easy. Setting and operating details of all multiple devices can be collated and dis-played on one list for viewing. As a result, the administrators are aware of machine breakdown incidents or needs of consuma-bles replacement immediately, resulting in increased machine uptime.

Secure printingThe easy-to-use Fuji Xerox multifunction

devices in use help minimize the chances of leakage of examination papers, mark scripts, and other confidential documents as user ID and passwords are required for printing tasks. Besides, each device can be configured to enable authorization, user ac-cess control, and the availability of different functions.

Next stepThe colleges might consider adding a

function to allow mark script scan to be used by teaching staff, according to Pro-fessor Kwan. “Expandability is another val-ue-added feature of Fuji Xerox document management solution. The flexibility offered by Apeos’ capability to easily integrate with other systems helps us in our planned de-velopment to become the first Catholic university in Hong Kong “ said Professor Kwan. “Since we become users of Fuji Xer-ox multifunction devices, we have enjoyed an excellent relationship with this company whose solutions, services, and professional attitude exceed our expectation.”

Professor Reggie Kwan, President, Caritas Francis Hsu College and Caritas Bianchi College of Careers

Professor Kwan: Fuji Xerox allows us to

save cost, become green, and meet the

needs of our students and staffers.

Fuji Xerox helps create enhanced learning environment and green campus

Sponsored Feature

fujiXerox_advertorial.indd 1 5/31/10 12:00:40 PMcw0610.indd 76 6/1/10 5:17:54 PM


The Caritas Francis Hsu College and the Caritas Bianchi College of Careers

offer a wide range of academic programs from top-up degree to diploma courses in business management, design, hospitality and tourism management and other areas. Having moved to a new, more spacious campus in Tsang Kwan O in mid-2009, the two colleges now have a combined student body of more than 2,000 of which 1,200 are at the new campus.

According to Professor Reggie Kwan, President, Caritas Francis Hsu College and Caritas Bianchi College of Careers, the col-leges looked to replace existing multifunc-

tion devices from two different vendors before the relocation to the Tseung Kwan O campus. “We were keen to enhance the learning environment in the new campus and at the same time we wanted students to think green – think twice before they print and photocopy,” said Professor Kwan.

A search for high-quality, easy-to-scale solution

Professor Kwan noted that the previous multifunction devices were not able to sup-port the colleges’ expansion plans. Besides, some of those machines required students to pay deposit and buy debit cards for print and copy services payment, said Profes-sor Kwan, adding that other machines were bulky and didn’t support card-based pay-ment for services.

“We searched for a high-quality, easy-to-scale, cost-effective solution,” said Profes-sor Kwan. “Our 500 students from design programs were also in need of color photo-copy function to support their learning and projects.” Before the Fuji Xerox solution was implemented, students went to pho-tocopy service providers for color copies which were costly and inconvenient.

For more information about Juniper’s high-performance network, please

call Ms. Chan at 2581 8227 or email to [email protected]

The easy-to-manage ApeosPort-IV C3370 multifunctional devices with cost accounting solution allow flexibility; help create a green campus; and are cost-effective.

—Professor Kwan

“We chose Fuji Xerox among different vendors because of its high-quality offer-ings and its employees’ professional and helpful attitude,” said Professor Kwan. “Fuji Xerox successfully bought out the two ven-dors’ contracts that didn’t end yet when we decided to deploy new solutions.”

In 2008, the colleges started to implement Fuji Xerox ApeosPort-IV C3370 multifunc-tional devices that support Octopus card payment for services like scan and copy. The implementation just took one week to complete.

Better service, greener campusNow students can scan, make color cop-

ies on campus. “This not only rids students’ reliance on expensive external photocopy services, but also speeds up their project progress.”

Easiness to photocopy does not translate into paper waste, thanks to ApeosPort-IV C3370’s support for Octopus payment. “Students must think about what to print and the amount they need because they pay for them,” said Professor Kwan.

The Fuji Xerox solution also allows a closer look at the printing volume of each depart-ment and each staff member. According to Professor Kwan, as each employee needs to log in with user ID and password, their printing volume is accurately recorded and reported in details. “We advise teaching staffers to post lecture notes online so that students decide whether they print them,” said Professor Kwan. “This way we manage to minimize unnecessary printing.”

Flexibility and effective cost controlThe detailed reports also allow the col-

leges to understand needs of staffers and students. “For instance, we know from the reports that the volume of color printing is on the rise while that of black and white print is declining,” said Professor Kwan. “Therefore, we requested a contract adjust-ment from Fuji Xerox to allow more color printing and less black and white printing.”

The detailed report also allows the colleges to control its printing cost effective, Profes-sor Kwan added.

Easy device managementThe Fuji Xerox solution comes with a cen-

tralized administration platform that makes management and control of Fuji Xerox de-vices easy. Setting and operating details of all multiple devices can be collated and dis-played on one list for viewing. As a result, the administrators are aware of machine breakdown incidents or needs of consuma-bles replacement immediately, resulting in increased machine uptime.

Secure printingThe easy-to-use Fuji Xerox multifunction

devices in use help minimize the chances of leakage of examination papers, mark scripts, and other confidential documents as user ID and passwords are required for printing tasks. Besides, each device can be configured to enable authorization, user ac-cess control, and the availability of different functions.

Next stepThe colleges might consider adding a

function to allow mark script scan to be used by teaching staff, according to Pro-fessor Kwan. “Expandability is another val-ue-added feature of Fuji Xerox document management solution. The flexibility offered by Apeos’ capability to easily integrate with other systems helps us in our planned de-velopment to become the first Catholic university in Hong Kong “ said Professor Kwan. “Since we become users of Fuji Xer-ox multifunction devices, we have enjoyed an excellent relationship with this company whose solutions, services, and professional attitude exceed our expectation.”

Professor Reggie Kwan, President, Caritas Francis Hsu College and Caritas Bianchi College of Careers

Professor Kwan: Fuji Xerox allows us to

save cost, become green, and meet the

needs of our students and staffers.

Fuji Xerox helps create enhanced learning environment and green campus

Sponsored Feature

fujiXerox_advertorial.indd 1 5/31/10 12:00:40 PMcw0610.indd 77 6/1/10 5:17:54 PM


awards2010

China—resultinginmanyadvancementsin newly launched power and coolingproducts,aswellasnewwindandsolarpowersolutions.”“Newtechnologytrendsincludecloud

computing and virtualization for enter-prise customers,” said the Emerson di-rector.“Datacenterspaceislimitedandincreasingnumberofcustomersareex-ploring operating high-density racks inthe same footprint.Asa result, coolingthesehighdensityserversinrackspres-entsachallenge.”Emersonprovidesafullrangeofsup-

plementary high density solutions thatdirectscoldairfromthetopoftheracks,in-the-rowwith the racks, or rear doorcooling systems that are installed withheatexchangers thatneutralizes thehotairastheyleavethebackoftherack,ac-cordingtoGriffith.

Emerson’s comprehensive cooling solutions“Emerson’sLiebertprecisionproducts

were introduced some forty years agowhen mainframe processors requiredprecisecoolingandhumiditycontrols,”saidGriffith. “Todaywe providemanyinnovations to improve operations andenergyusage.ThecurrentlineofCRAC(precision cooling systems) units comewithfeaturessuchasDigitalScrollCom-pressor,ECFanandiComControl(syn-chronizing control of the CRAC unitsin the roomso theywork inharmony).Humidity is produced by using the in-novative Infrared technology—insteadofboilingwaterwhichismuchlesseffi-cient.Thesefeaturessignificantlyreduceelectricityconsumptionandthetotalcostofownership.” 3

technicians,” saidGriffith.“LiebertACpower, precision cooling and monitor-ingproductsandservicesfromEmersonNetworkPowerhelpcustomersoptimizetheirdatacenterinfrastructuretoreducecostsanddeliverhighavailability.”

Energy savings: hot button number oneMoreandmore,Emerson is focusing

onconsultativeactivitiestohelpclientssucceed in meeting their green initia-tives.”Naturally,thismeansintroducingsolutionsthatsaveenergy,”saidGriffith.“OurrecentacquisitionofAvocentpro-videsadditionalscopeastheycanbringtheir datacenter management softwaremeasure utilization down to the serverlevel. For example, by shifting serverloadsandswitchingoffsomeservers,ithasamajorimpactonenergyconsump-tion andPUE: thePowerUsageEffec-tiveness measurement commonly usedtoday.”

Improving efficiency without compromising reliabilityGriffith said his firm’s customers are

“stillconcernedaboutuptimeandreliabil-ity of their datacenters. Emerson meetsthe challenge of improving efficiencywithoutcompromisingreliability.”“We made huge R&D investments

worldwide,” said Griffith, “includ-ingmore than1,000R&Dengineers in

“Emerson Network Poweristhe global leader in enablingBusiness-Critical Continuity,fromgrid tochipfordatacen-ters and industrial facilities,”

said Robert Griffith, regional director,Emerson Network Power. He said hisfirm“provides innovativesolutionsandexpertiseinareasincludingACandDCpower and precision cooling systems,embedded computing and power, in-tegrated racks and enclosures, powerswitchingandcontrols,monitoring,andconnectivity.”“All solutions are supported globally

bylocalEmersonNetworkPowerservice

Datacenter Cooling Systems

Emerson Liebert Cooling Systems

Keeping cool with EmersonNumber one customer-concern: energy savings By Stefan Hammond

Emerson’s Griffith: We made huge R&D investments worldwide, including more than 1,000 R&D engineers in China

C

M

Y

CM

MY

CY

CMY

K

EM-LF01-0410-210X274.pdf 1 30/4/2010 12:30:26

cw0610.indd 78 6/1/10 5:17:57 PM


C

M

Y

CM

MY

CY

CMY

K

EM-LF01-0410-210X274.pdf 1 30/4/2010 12:30:26

cw0610.indd 79 6/1/10 5:17:57 PM


awards2010

that make traditional server rooms increasingly complex, remotely man-aged and mission-critical, all with the goal of increased efficiency in mind.” said Chiu. “For example, larger SMBs are installing blade servers which drive heat issues, we see more kilowatts per rack, which means higher density and more heat, and virtualization enables servers to be added or moved more quickly, which changes the heat load.”

Chiu pointed out that “the key chal-lenge to IT managers nowadays is, while day-to-day jobs and overall goals remaining the same, how to en-hance efficiency, decrease downtime, increase availability and enable these new technologies, all without any dras-tic changes to the IT budget.”

“We continue to see a tremendous demand for critical power and cool-ing in data centers from international financial institutions and telecommu-nication companies in Hong Kong,” said Chiu. “IT managers are increas-ingly conscious of operating expense incurred in the data center, and, to achieve higher operational efficiency, the average electricity consumption per rack has increased from 8kW to 15kW.” 3

across every part of their organization and data centers should be no differ-ent,” said Chiu. “A broad, comprehen-sive view and analysis of complex IT physical infrastructure enables greater efficiency and an entirely new level of business insight for our local custom-ers.”

Stability and scalability“It is also critical for data centers to

ensure stability of energy supply for high levels of availability, and scal-ability for future expansion.” said Chiu. “As a world class power protec-tion system, the APC Symmetra PX is modular, scalable, quick to service, predictable, adaptable and can be con-figured-to-order.”

The Schneider Electric general man-ager said the APC Symmetra PX is pre-engineered and repeatable in different server room environments. “[The unit] grows with the needs of the business, so customers only pay for the energy they need today, not what they expect to be using in the future,” he said. “The system also enables data centers to meet high density requirements and lower total cost of ownership (TCO) through scalable power and runtime capabilities.”

Controlling complexity“Consolidation, power over Ethernet

and virtualization are the key IT trends

Datacenter Power Systems

APC Symmetra PX

Streamlined electricityPower-conditioning is more critical

than ever as data centers increase

in capacity and complexity

By Stefan Hammond

APC by Schneider Electric’s Chiu: Data centers and networks account for over 8% of global electricity usage

Hong Kong businesses are continually looking to make smart decisions across every part of their organization

“Data centers and networks account for over 8% of global electricity usage,” said Jona-than Chiu, general manager, HK & Macau, Schneider Electric IT Hong Kong, “and

we reckon that a third of that 8% is wasted due to inefficiency of tradition-al data center infrastructure.”

“Hong Kong businesses are continu-ally looking to make smart decisions

Distribution Module

APC is proud to be a member of the green grid.

Virtualisation can significantly reduce IT load, resulting in underloaded power

systems. Improve your efficiency by avoiding

oversizing and by downsizing at the time of IT consolidation with

our modular scalable architecture.

Downsize, but expect re-growth

virtualised load

power original load

Scale down...

Scale up...

1 Rack enclosures that are HD-ready 2 Metered PDUs at the rack level3 Temperature monitoring in the racks 4 Centralised monitoring software5 Operations software with predictive capacity

management 6 Efficient InRow cooling technology

7 UPS power that is flexible and scalable

Modular PDU

Right-sized, modular power – the key to virtualising with true efficiency!

The PDU – modular power’s newest frontier

Modular power – for maximising savings from virtualisation

Go to www.xcompatible.com to learn more.

High-Efficiency 380V

Principles of InfraStruxure High Density-Ready Architecture...

©2010 Schneider Electric Industries SAS, All Rights Reserved. Schneider Electric, APC, InfraStruxure, Pelco, Symmetra, InRow, Square D, and the D-in-a-square logo are owned by Schneider Electric, or its affiliated companies in the United States and other countries. All other trademarks are property of their respective owners.

Grow in bigger increments with the Symmetra PX 250/500.

Right-sized modular power. Undersized footprint. Supersized energy savings.

The Symmetra PX 250/500 fits anywhere, with no rear access required. Scalable in 25kW increments, it boasts a 96% efficiency rating.

(Shown in Line-up and Match configuration for 500kW and 6 minutes runtime.)

The following have been tested and work best with InfraStruxure Solutions.

™

Visit www.apc.com/promo

Virtualization: Optimized Power and Cooling to Maximize Benefits Download a FREE copy of APC White Paper #118: ‘Virtualisation:

Optimised Power and Cooling to Maximise Benefits’ to win a FREE gift.

998-1768_HK.indd 1 5/28/2010 10:56:02 AM

cw0610.indd 80 6/2/10 4:05:16 PM


Distribution Module

APC is proud to be a member of the green grid.

Virtualisation can significantly reduce IT load, resulting in underloaded power

systems. Improve your efficiency by avoiding

oversizing and by downsizing at the time of IT consolidation with

our modular scalable architecture.

Downsize, but expect re-growth

virtualised load

power original load

Scale down...

Scale up...

1 Rack enclosures that are HD-ready 2 Metered PDUs at the rack level3 Temperature monitoring in the racks 4 Centralised monitoring software5 Operations software with predictive capacity

management 6 Efficient InRow cooling technology

7 UPS power that is flexible and scalable

Modular PDU

Right-sized, modular power – the key to virtualising with true efficiency!

The PDU – modular power’s newest frontier

Modular power – for maximising savings from virtualisation

Go to www.xcompatible.com to learn more.

High-Efficiency 380V

Principles of InfraStruxure High Density-Ready Architecture...

©2010 Schneider Electric Industries SAS, All Rights Reserved. Schneider Electric, APC, InfraStruxure, Pelco, Symmetra, InRow, Square D, and the D-in-a-square logo are owned by Schneider Electric, or its affiliated companies in the United States and other countries. All other trademarks are property of their respective owners.

Grow in bigger increments with the Symmetra PX 250/500.

Right-sized modular power. Undersized footprint. Supersized energy savings.

The Symmetra PX 250/500 fits anywhere, with no rear access required. Scalable in 25kW increments, it boasts a 96% efficiency rating.

(Shown in Line-up and Match configuration for 500kW and 6 minutes runtime.)

The following have been tested and work best with InfraStruxure Solutions.

™

Visit www.apc.com/promo

Virtualization: Optimized Power and Cooling to Maximize Benefits Download a FREE copy of APC White Paper #118: ‘Virtualisation:

Optimised Power and Cooling to Maximise Benefits’ to win a FREE gift.

998-1768_HK.indd 1 5/28/2010 10:56:02 AM

cw0610.indd 81 6/1/10 5:18:00 PM


awards2010

Kong,withwhichwe’vebeenpartneringfor18years.”“TycoElectronics isgoodwithsmall

and medium sized customers, who in-stall our cabling systems through theircontractors.Ourcustomerbaseisprettystableandrecognizedinthemarket,”Laisaid.

Data center friendlyAs servers rapidly replace PCs in

termsofprocessingworkload,AmpNet-connect is seeinga surgeofbandwidthdemandfromdatacenters.Accordingly,the company has in the past few yearsinvestedinproductsthattargetdatacen-ters.“We’vedeveloped‘plug-and-gosys-

tems’which candramatically simplifythe installation process in a data cen-ter environment—allowing people tolayout cablesmore efficiently and usemuchlessdatacenterspace,”saidLai.“Since you don’t need to install con-nectorsorpatchpanels inside thedatacenter,you’llonlyneedtobuytheprod-uctsandplugthemin.Thishelpstocutinstallationtimeby85%,comparingtothetraditionalmethod.”

50% thinner cables“Our latest product is called ‘Ultra

SlimMRJ21’.It’sanewergenerationofplug-and-gocablingsystemdesignedtosupportnetworkingswitcheswithmuchthinnercables, in turnboost theenergyefficiency ofmachines,” he said. “Tra-ditional Cat 5 cables were about 5mmin a bundle of six, combining to form10mm-diametercables.Ournewcableisjust6.5mmindiameter—halfthesizeoftraditionalones.” 3

In 2009, UK-based research com-pany the Building Services Researchand Information Association studiedthe structured cabling systems marketinAsia,NorthAmericaandEurope. Itfound that Tyco Electronics garnereda25%marketshareinHongKongandMacau (copper and fiber cabling sys-temssegment)outoftheentireUS$30millionmarket.

Good channel strategy“We are the market leader in Hong

Kongbecausewehaveagoodchannelstrategy,” said Lai. Amp Netconnect’sproductsmostlyoriginatedfromtheUSbuttoday,mostmanufacturingprocessesare performed in Asia. “We were one

of theearliestentrants inHongKong’sstructured cabling systems market—wefirstmarketedourproductsinHongKong in 1990 and partnered with thefirst distributor two years later. Today,wehavetwoformaldistributorsinHong

No surprises about thisyear’swinner of the Structured Ca-bling category of Computer-world HKAwards2010—num-beroneseedAmpNetconnect

tookthetrophyagain.WhatwassurprisingthoughwasTyco

Electronic’sNevilleLaigavenolengthydescription of its winning product—structuredcablingsystems.Theirkeytowina25%marketshareinHongKong,Laisaid,wasAmpNetconnect’s“goodchannelstrategy.”Laiisregionalbusinessdirector,Asia

PacificofAmpNetconnect,adivisionofTycoElectronics.BasedinHongKong,helooksaftertheA-Pacmarketinclud-ing Japan, China and Southeast Asiancountries.

Structured Cabling

Tyco Electronics Amp Netconnect structured

cabling systems

Tyco Electronics: awards for structured cablingWinning customers with good channel strategy By Carol Ko

Tyco Electronics’s Neville Lai: Our latest cabling system cuts cable size by half

Our support infrastructure in Hong Kong makes us unique

cw0610.indd 82 6/1/10 5:18:02 PM


awards2010

mediumbusinesseswithcomprehensiveprotection frommalicious threatswithsimplepolicymanagementand report-ing on a Web browser—reducing theneedforin-houseITsecurityexperts.Leveraging its global threat intel-

ligence methodology, McAfee’s TotalProtection Solution also helps to bringquickerprotectiontoitscustomers.“Us-ing a technology called Artemis, andalsoatrustedsourcebuiltfromourlargeinstallationbase,wewereabletostopat-tackscomingfromwellknownattackersevenbeforethefilereachedtheinternalnetwork,”saidWai.“Thismethodologyis proactive and very effective againstthe50,000newthreatsthatMcAfeelabsseeeverydayevenbeforeasignatureisdeployedinthewild.”

Virtualizing security environment“McAfee continues to invest heav-

ilyinintegratingnewlyacquiredprod-ucts and technologieswith its central-izedmanagementplatform,” saidWai.“Customers started to see better ROIresultingfrominterlockingandsecurityoptimization.”“Being the pioneer and thought

leader in the security industry, McA-feerecentlyannouncedthestrategyforsimplifying and accelerating securitymanagement for virtualized environ-ment through a platform calledMcA-feeManagementforOptimizedVirtualEnvironments,” concluded Wai. “It isdesigned toprovideacommonway todevelop across the hypervisor vendors[and]offloadresourceintensiveactionslikesecuritypolicycheckingoutsideoftheindividualvirtualmachine.” 3

cluded an advanced version that com-prisesnetworkaccesscontrolandpoli-cyauditor,”saidAnthonyWai,systemengineermanager,greaterChina,McA-fee. “Total Protection became one ofthenewstandardsandbasicofferingtoendpointprotectionacrossdifferentin-dustries.LargeenterprisessuchasAus-tralianPost,BankofAmerica,HSBC,Volkswagen and Wal-Mart have de-ployedMcAfee’s Total Protection So-lutions.”

“Cloud computing” conceptIn2009,McAfeedevelopedaSaaS-

basedversionofTotalProtectionSolu-tions.HostedatMcAfee’ssecurityop-erationcenter,McAfeeTotalProtectionServicesisdesignedtoequipsmalland

With its Total Protection So-lutions product, McAfee beatfive other candidates to winthis year’s Computerworld Hong Kongawardforcontent

filtering/anti-spyware—software whichprevents malware from gathering userinformation or contentwithout permis-sion.Forfourconsecutiveyearsfrom2006

(the year of its launch), Gartner ratedTotalProtectionSolutionsastheleaderin their “GartnerMagicQuadrant” forendpointprotectionplatforms.In2008,IDC published a white paper whichstatedthevalueofhostedintrusionpre-vention system in a layered endpointsecuritysolutioncanhelprestoreorderfromchaosforpatchmanagement.

Design conceptTotal Protection Solutions was de-

signedtostopcomplexthreatsandmit-igate risks while simplifying securitymanagement. The plan is to safeguardcomputing endpoints in five dimen-sions:1)desktopandserveranti-virus;2) desktop anti-spyware; 3) desktophost intrusion prevention and firewall;4)email serveranti-virus;and5)anti-spamandsinglemanagementconsole.“The solution then evolved and in-

Content Filtering/Anti-Spyware

McAfee Total Protection Solutions

McAfee: filtering out cybernastiesMcAfee restores order from chaos

By Carol Ko

McAfee’s Wai: McAfee protects SMBs from malicious threats with no resident IT security experts needed.

cw0610.indd 83 6/1/10 5:18:03 PM


awards2010

intheUScouldn’tspeedilyaddresstheissues.ButSymantecrespondedquicklybysettingupasecurityresponsecenterinChinathatturnedachallengeintoanadvantage.”“OurpresencehereinHongKongal-

lowsustostayinclosetouchwithourcustomersand immediately solve theirproblems,”Chuenoted.HavingbeeninHongKongformore

thanadecade,Symantecwillcontinueto increase its resources for partnersandcustomersinthelocalmarket,ac-cordingtoChue.“Unlikesomeofourrivalsthatpulledoutofthelocalmar-ketwhen the economywent bad, Sy-mantec stays andmakes surepartnersand customers are well-supported,”said Chue. “Our commitment has in-spired strong confidence in our part-nersandcustomers.”Symantec believes that cloud, risk

management, and data loss preventionwillbethefocusinthesecurityspaceinthefuture.“Whilepubliccloudserviceswill focuson infrastructure as service,private cloudwill getmore attention,”saidChue.“Wehavedifferentofferingstohelpsecurecloud.”Symantecwillalsoboosttheirefforts

in SMB market education. “We willselect some SMBs for success storiesto let their peersknow that theyneed,and can afford, security aswell,” saidChue.Though he admitted that price is al-

waysanissueintheSMBsegment,hesaid price competition doesn’t work.“Ourofferingsareofhighqualitywhichcan’tbemaintainedbylowprice,”saidChue. “Users know high-quality toolsworkforthem.” 3

ones added new functionalities,whichhelped grow the firm’s local marketshare.“Weareunlikeourcompetitorswho

eitherrelyonafewglobalaccountsinHongKongorfocusonlyontheSMBsegment,” said Chue. “Our offeringsappeal to both large enterprises andSMBs.”AccordingtoChue,Symantec’send-

point protection has been deployed byorganizations in different sectors in-cluding transportation, government,education,banks,and legalservices inHongKong.SymantecEndpointProtectionseam-

lesslyintegratesessentialsecuritytech-nologiesinasingleagentandmanage-mentconsole,increasingprotectionandhelping lower total cost of ownership,saidChue,addingthatthefirmwillcon-tinuetoaddtechnologiesacquiredsuchasthosefromPGPandGuardianEdgeintotheoffering.

Local presence, local commitmentChuebelievesthatlocalpresenceand

local commitment are key to Syman-tec’ssuccessinHongKong.“Someyearsago,usersinHongKong

hadproblemsinfightingvirusesgener-atedinChina,”saidChue.“Toolsmade

When your market shareis already big, it’s tough toexpand. But not so with Sy-mantec. According to Mi-chael Chue, managing direc-

tor,HongKong&greaterChinaregionglobal business, Symantec, though thecompany didn’t sign many new cus-tomersforendpointprotection,existing

Antivirus/Antispam

Symantec Endpoint Protection

Presence and commitmentFast response to local needs and strong commitment inspire strong cus-

tomer confidence, says Michael Chue of Symantec

By Teresa Leung

Chue from Symantec: Price competition doesn’t work in the Hong Kong market

cw0610.indd 84 6/1/10 5:18:04 PM


awards2010

InteroperabilityTayloraddedthathisfirmpartnerswith

industry’sleadersinnetworkinfrastruc-tureandunifiedcommunications—suchasHP,IBM,Microsoft,Avaya,JuniperandSiemens—toprovide interoperabil-ityandtheflexibilitytoimplementaso-lution that works with clients’ existinginfrastructure.Also: “Polycom—with HP, Juniper

Networks, Microsoft, and Logitech/LifeSize—announced the co-foundingoftheUnifiedCommunicationsInterop-erabilityForum(UCIF),anon-profital-lianceofworldwide technology leadersworking together to deliver open UCsolutions.TheUCIFisdedicatedtopro-viding customerswith standards-based,cross-vendor interoperability of UChardware and software that span enter-prisesandtheserviceprovidercloud.”“By enabling people to easily com-

municate anytime, anywhere, Poly-com’ssolutionsmaximizeproductivityandacceleratedecision-making—help-ingourcustomers toachieveasignifi-cantcompetitiveadvantage,”concludedTaylor. 3

ensuringtheexperienceissimilartothatofbeinginthesameroomassomeone.”“Telepresence helps companies sig-

nificantlyreduceoperatingcostswithoutimpactingtheabilitytoexecute,”hesaid.“Italsoimprovesthecompetitivenessoforganizations in almost any industry,helpingthemtocapitalizeonopportuni-tiesandbetternavigatechallenges.”

Award-thriller“Polycom is thrilled to receive this

award,” said Taylor. “It’s always anhonor to have our performance singledout.”Polycom’s telepresence products

“range from personal to immersive,”saidTaylor.“Ourpowerfulhighdefini-tion solutions for room environmentsenablereal-timeknowledgesharinganddrive faster, more informed decisions,while Polycom personal telepresencesolutions seamlessly extend clear, highdefinitionvideotohomeoffices,mobileusers, branch sites, and beyond.” Headdedthattheseproducts“provideanat-ural,‘acrossthetable’experiencewhereevery meeting participant is shown intrue-to-lifedimensions.You’llbeabletospeakwithand read thebody languageofothers—justasifyouwereallinthesameroom.”

“Over the last ten years, videoconferencinghasmovedfrombeingimportanttobeingessentialtobeingmission-crit-icalforbusinessesworldwide,”

saidChrisTaylor,seniorregionaldirec-tor for ASEAN, Hong Kong, Taiwan,andKorea,Polycom.“The ‘reset econ-omy’hasbeen adriverof our technol-ogy,withtheprioritiesoforganizationsshifting froma focusoncost reductionalone,tofacingthechallengeofrecover-ingfromtheglobaleconomicslowdown

andgettingaheadoftheircompetitors.”“Video conferencing enables people

toseeeachotherclearlyandcollaboratemoreeffectivelybysharinginformationand content instantly across distances,”saidTaylor,whoexplainedthattelepres-encetakesitfurtherby“enablinglifelikeface-to-face interactions between indi-vidualsandgroupsoverdistances,while

Video Conferencing

Polycom Telepresence solutions

Video conferencing winner promotes interoperability

Telepresence helps companies significantly reduce operating costs without impacting the ability to execute

Polycom’s Asia chief says video conferencing now mission-critical

By Stefan Hammond

Polycom’s Taylor: Enabling lifelike face-to-face interactions between individuals and groups over distances

cw0610.indd 85 6/1/10 5:18:06 PM


awards2010

said.“OurfullrangeofvSphere4canfittheinfrastructureneedsofbusinessesofdifferentscales.”

Building a bigger cloudZhangsaid,“VMwarehasprogressed

well from providing virtualization tocloudsolutions.Inthelatterhalfof2010,we’llhaveaseriesofbigannouncementsfor our next-generation productswhichwillfurtherpositionVMwareasacloudcomputingsolutionprovider—notjustinthe servervirtualization space, but alsostorageandnetworkvirtualization.”“We’llbuildmorecloudsolutionsus-

ingnetworkvirtualizationasthefounda-tion.Atthesametime,we’llstudyhowour customers are developing new ap-plicationsbasedonVMwarevSphere4,includingSpringSource—thesearesomeofourimportantbusinessstrategies.“In February, we acquired a company

called Zimbra from Yahoo, which Ya-hoo’s email software is built upon. Atpresent,VMwareisalsobuildingcloudap-plications forgeneralpurposes.Thusourcustomers do not just enjoy reliable andsecure virtualization solutions, but alsoaneasy-to-buildprivatecloudsolutionfortheirendcustomers,”Zhangsaid. 3

manufacturers,andlastlybylocalenter-prises,”saidZhang.“Today,Chinaisex-periencingasimilartrendtothatofHongKong—following the industries above,thebankingandtelecommunicationsin-dustriesarethenexttodeployVMwarevSphere,andonamassivescale.”

Private cloud OSVMware vSphere 4, a winner in the

Computerworld Hong Kong Awards2010, is positioned as a private cloudoperatingsystem.“vSpherediffersfromour previous products because it en-ablesvery easyadaptation to the cloudenvironment—this [attribute] is a very

important foundation for businesses tobuild their private cloud systemupon,”Zhangsaid.“FirstannouncedinApril2009,weare

now seeing a lot of customerswhoareeither starting to deployor are upgrad-ingtheirinfrastructuretovSphere4,”he

VMware, a major providerof cloud-based infrastructure,entered the China market in2006 and has since recordeddouble-digit business growth

inChina—evenforthetoughestyearin2009.Boasting 170,000 corporate custom-

ersworldwide,VMware’svirtualizationplatform achieved an impressive 89%marketshareintheglobalvirtualizationspace,accordingtoaGartnerreportre-leased inNovember 2008 (in the sameyear,IDC’sfigureforVMware’smarketsizewas44%,butIDCcombinedthefig-uresforESXandservers).

Virtualization in ChinaInChinatoday,thethreebiggestmar-

ketplayersofvirtualizationareVMware,MicrosoftandCitrix.Albeit double-digit business growth,

“China’s virtualization market is not asmatureasthatinHongKong,”saidLarryZhang, director of systems engineering,VMwareGreaterChina.ZhangjoinedVM-ware in 2006 and is now responsible fordrivingvirtualizationadoptionandpromo-tion in thegreaterChina region includingHongKong,China,MacauandTaiwan.“In China, the earliest deployments

of virtualization technology usuallystartedwithmulti-nationalcorporations,followed by government departments,

Virtualization

VMware vSphere 4

VMware: awards for virtualizationvSphere 4: the private cloud OS By Carol Ko

VMware’s Larry Zhang: We’ll build more cloud solutions upon network virtualization

vSphere differs from VMware’s previous products because it enables easy adaptation to the cloud environment

cw0610.indd 86 6/1/10 5:18:06 PM


For enquiries, please call Connie Yip at 9407 5454. E-mail: [email protected]

R

C

M

Y

CM

MY

CY

CMY

K

ComputerWorldHK_ad_V2_output.pdf 1 27/5/2010 23:14:35

cw0610.indd 87 6/1/10 5:18:17 PM


CHINAWATCH

Analyzing the quarrel betweenGoogleandChinaraisesques-tionsofhowtheWebhelpsan

oppressed country develop democracy,accordingtoaMassachusettsInstituteofTechnologypaneldiscussion.“Thesearchenginehasbecomeanim-

portant tool to help the central govern-ment become more transparent,” saidpanelistXiaojianZhao,aChinese jour-nalist studyingatMITona fellowship,during the discussion lastmonth. “Thesearch enginewill aidChinese democ-racy.”YashengHuang,Chinaprogrampro-

fessor atMIT’s Sloan School ofMan-agement,agreed,butwentastepfurther,sayingthattheInternethasfosteredfree-domandtransparencyinChinamorethanthecombinationof foreignaid, the riseof themiddleclassandothereconomicgrowth factors. “Google leaving Chinaunderminesthatprocess,”hesaid.The clamor began last December

when Google claimed that Gmail e-mail accounts ofChinesehuman rightsactivists were targeted by hackers us-ingmalwareandphishingscams,whilesome accounts were breached. Whileno evidence has been uncovered to in-disputablyprovethatclaim,theChinesegovernment iswidely believed to havesponsoredtheattacks.Google reacted to the security issues

inearlyJanuary,stoppingthecensoringof its search results inChina.TheChi-nese government mandated censorshipas a condition of Google operating itssearchservicesthere.Inablogpostan-nouncing its decision,Google said thatitwasreevaluatingitsChinesebusinessandrealizedthatdisobeyingthegovern-

mentmayforceittoexitthecountry.Toprovide unrestricted search,Google re-directedusersfromitsChineseWebsitetoitsHongKongsearchengine.Chinese Web users can access the

country’s topsearchengine,Baidu,butHuang said he does not trust the sitebecausemoney influences its rankings.SinceGooglestoppedfilteringitsresults,insteadofBaidu’stopthreeresultsbeingpaidrankings,thetop10resultsarenowpaid,hesaid.Ultimately, Google and China’s dis-

puteisaconflictbetweentheInternet’sbasicpremiseofunrestrictedaccessandthegovernment’sdesireforcontrol.“The Internetwasbornonunfettered

access,astrongvaluebehindfreedom,”Huangsaid.“Chinahasadifferentsetofvalues,thereisanemphasisoncontrol.”Andincreasinglevelsofdissentamong

China’s population have motivated thegovernment tofurther tightentheInter-

net,saidCraigSimons,ajournalistwhocoveredChinafor10yearsandisstudy-ingatMITonafellowship.Thenumberofprotestsagainstthegovernmentoverpollution and social conditions has in-creasedaspeopleuse theWebtocom-municate by e-mail, blogs and bulletinboards,Simonsaid.Thisledhackerstotarget e-mail accounts of dissenters, hesaid.“There is a massive liberalization at

the bottom so the government is tight-eningcontrolsatthetop,”saidSimons.“ThegovernmenthastakenthepositionthattheyneedtotakecontrolofcontentontheInternet.”Information the hackers targetedwas

locatedonserversintheU.S.,notChina,so leaving the country would not in-crease thesafetyofGoogle’sdata,saidDavidClark,a senior researchscientistatMIT’sComputerScience andArtifi-cial Intelligence Laboratory. Google’s

Even as it threatens to exit, Google maintains other business units beyond search in the country By Fred O’Connor

Panelists: Democracy would suffer if Google left China

cw0610.indd 88 6/1/10 5:18:19 PM


threat to exit China is part of a nego-tiationstrategywiththegovernment,hesaid.“I see this as a step in a process to

moderatesomealternativestrategywithChina,”hesaid.DespiteGoogle’sdecisiontostopcen-

soringsearchresultsinChina,panelistsnoted that the company still operatesother businesses there beyond Internetsearch.Thecompanyalsostilloperatesa re-

searchanddevelopmentcenterinChina,even though it decided not to continueoffering search services that would besubject to regulations unpalatable toGoogle,saidEdwardSteinfeld,anMITassociateprofessorofpoliticalscience.“Googleisneitherinnorout.Itisen-

gagedwithChina,”hesaid.The Chinese government has yet to

block google.cn or take direct actionagainst the company,which somepan-elists attributed to theChinese leaders’desire to keep the country’s businessenvironmenthospitabletoforeigncom-panies.“Ifyoulookatresearchanddevelop-

mentinnovations,theyareproducedbyforeigncompanies,”Huangsaid.“GoingafterGooglewouldcreatetheperceptionthatthebusinessenvironmentisgettingworse.”Steinfeldalsoexpectsthesituationto

“staystatusquo,”sayingit“wouldbeanescalationtoblockgoogle.cnorthelinktotheHongKongsite.”However, Simons noted that the

government could retaliate by pres-suring companies to end business ar-rangementswithGoogle.Hegave theexampleofChinaUnicom,oneof thecountry’s top mobile-phone serviceproviders,whichannounced inMarchthat it will not use Google’s searchengine on handsets running Google’sAndroidmobileOS. 3

—IDG News Service (Beijing Bureau)

Microsoft seesbetter opportu-nitiesinIndonesiaandIndiathanitdoes inChinadueto

“very,verylow”protectionforintellec-tualpropertyinChina,Microsoft’schiefexecutivesaidlastmonth.

China is set to surpass the US thisyear as the largest PCmarket by unitsshipped, butMicrosoft earns a fractionoftherevenueinChinathatitdoeselse-where,saidSteveBallmer,chiefexecu-tiveofMicrosoft,whospoketoreportersinSingaporeon lastmonthaspartofatripthroughSoutheastAsia.“Something like 15 to 20 percent of

theworld’scomputerswillgetboughtinChina.ChinawillrepresentforMicrosoftprobablyaboutonepercentorsomethingofourrevenue,”hesaid.Lack of protections for intellectual

propertyinChinaisonereasonwhytheUS continually runs a trade deficit—US$16.9billioninMarch2010alone—withChina,Ballmersaid.

“It’s not surprising thatwe run tradedeficitswhenthemostimportantindus-triesintheUShaveahardtimegettingpaidfortheirwork,”hesaid,notingthatmoviestudiosandpharmaceuticalcom-paniesarealsohurtbylowprotectionforintellectualproperty.Thelowlevelofprotectionforintellec-

tualpropertyinChina—wheresoftwarepiracy remains rampant despite nearlytwodecadesoflobbyingbyforeignsoft-ware companies—means the country islosingsomeofitsattractivenessrelativetoothermarkets.“We see better opportunities often-

times in countries like India and Indo-nesia thanwedo inChina,because theintellectual propertyprotection in IndiaandIndonesiaisactuallyquiteabitbet-terthanitisinChina,”Ballmersaid.That’snottosaythatsoftwarepiracy

isn’tanissueinIndiaorIndonesia.Ac-cording to the Business Software Al-liance’s latest study of global piracy,which was released earlier this month,IndiaandIndonesiahadestimatedpiracyrates of 65 percent and 86 percent, re-spectively,in2009.China’s2009piracyratewasestimatedtobe79percent.Whilethere’snosignthatintellectual

property concerns in China will be re-solved soon, Microsoft isn’t giving uponthecountry.“It’s a long haul.We’re trying to do

our best to collaborate with industry,to collaboratewithChinesecompanies,collaboratewiththegovernment,sothatpeople understand and appreciate thevalueofproperprotectionofintellectualproperty,”hesaid. 3

—IDG News Service (Singapore Bureau)

Low level of protection for intellectual property explains US trade deficit with China, Ballmer says By Sumner Lemon

Indonesia, India offers better prospects than China, MS says

cw0610.indd 89 6/1/10 5:18:20 PM


To “adversarially control” specifically meant to “com-pletelyignoredriverinput—includingdisablingthebrakes,selectivelybrakingindividualwheelsondemand,stoppingtheengine,andsoon.”The“soon”includes“compositeat-tacks,”liketheabilitytoinsertmalicioussoftwareandtheneraseanyevidenceoftamperingafteracrash.Well.It’sonethingtobombardmyemailwithoffersof

medicalenhancements,ortostealmyidentity.Hey,it’stheInternet.ButtotakecontrolofmybrakeswhileIamdriving?This

takesusintoawholenewlevel.Acomputer“threat”nowmeansalotmorethanjustlosingsomedata.Thescenariosunfoldbeforeoureyes.Mafiosiwillhack

our cars and hold us to ransom. Early rising on Tuesdaymornings to complete the patch download.New vehicleswith a shrink-wrapped EULA on the steeringwheel.Mygirlfriend’sexwillloadmalwareintomyGPS.OK,someofthesearealreadypossible.Wealreadyhave

extensivein-vehiclesoftwaresystems.Therealdangercomesnowaswestarttowirethecarup.

Remotediagnosticsareincreasinglydeployed,andmobileindustryinterestsareheavilypushingmachine-to-machine communicationusingHSPAorLTE.Bluescreenofdeathanyone?But maybe the software industry

hasshownitisalearningorganism.Foryearsnowwehaveheardwarn-ingsaboutmobilephonevulnerabili-ties. Today some 50million peopleworldwide are using iPhones, An-droids or BlackBerry smartphones.We haven’t yet seen any majorbreaches. 3

BACKPAGE robert clark

I sitjustme,oristhegroundshiftingthesedays?ApplehasovertakenMicrosofttobecometheworld’sbiggestITcompany.Thestockmarketdropped1,000pointsin

20minutes.Theworld’sbiggestoilslickhaslaidtowastetheGulfofMexico.ArtLinkletterdied.NowI learnthatourcarsaregoingtobehacked.Well,

everythingconnectedgetsbrokeninto.

Butthecarismorethanjustaplasticboxonwheels.It’sa refuge, a home, a place of sanctity that also gets us toworkandtopickupthekids.Yetbecauseitisalsoacom-puterconnectedtotheworldwithfast-expandingwirelesspipes,thenthecarisgoingtobeahackertarget.Thatsame thoughthasoccurred toagroupofUScom-

puter scientists, who have published their findings in apapertitled“ExperimentalSecurityAnalysisofaModernAutomobile.”“Takentogether,ubiquitouscomputercontrol,distribut-

edinternalconnectivity,andtelematicsinterfacesincreas-inglycombinetoprovideanapplicationsoftwareplatformfor external network access,” the researcherswrite in theclinicallanguageofthelaboratoryobserver.Theygoontonote that theirexperimentsdemonstrated

“theability toadversariallycontrolawide rangeofauto-motivefunctions.”

Will the Russian mafia hack my car?

Robert Clark is a Hong Kong-based technology journalist. [email protected]

Stateside internal-combustion boffins predict cyberproblems for wired vehicles

It’s one thing to bombard my email with offers of medical enhancements, or to steal my identity. Hey, it’s the Internet



cw0610.indd 2 6/1/10 5:16:24 PM




e-DISCOVERY & DIGITAL FORENSICSCost-effective and Proactive Information Management for Emerging Legal and Technical Challenges

www.innoxcell.net

Wednesday – Thursday, 7th - 8th July 2010Renaissance Harbour View Hotel, Hong Kong

Our International Speaker Panel from USA, UK, Australia, Singapore, Japan and HKwith Eminent Judges, Litigants and IT Professionals

Christopher ToExecutive DirectorConstruction Industry Council (Council Member of Hong Kong International Arbitration Centre)

Browning E. MareanSenior Counsel and Co-chair of the Electronic Discovery Readiness and Response GroupDLA Piper (US) LLP

Yeong Zee KinSenior Assistant RegistrarSupreme Court of Singapore

Chris DaleFounder & Consultantthe e-Disclosure Information Project

Hon. Andrew J. PeckU.S. Magistrate JudgeSouthern District of New York

David C. Shonka Principal Deputy General CounselFederal Trade Commission

Scott NonakaPartnerO' Melveny and Myers LLP

Dmitri HubbardBusiness Development Director APACEpiq Systems

Gathering a host of experienced legal counsels, IT professionals and litigants, the e-Discovery and Digital Forensics conference brings you up-to-date with case management and cost control, while taking an in-depth and integrated look at e-Discovery and ESI collecting, processing and reviewing.

We'll Bring you Best Practices in Cost Management and Case Management with

International Judicial Panel Cross-Border Litigation with Internal Disclosure and Privacy Process Management and Cost Control with Leading Solutions & Technologies Jumpstart your Review – a Comparison of the Effectiveness of Different Review Accelerators through Case Studies Equipping your Organization with E-Discovery to Ensure Quick Response to Arising Allegations in Global Market Implementing Early Case Assessment beyond Cost-Saving Solutions - Avoiding Pitfalls in ESI Collection Building up an E-Discovery Program with Records Management Policies and Procedures

Readiness against Litigation: Multi-Cooperation from Outsourcing to In-House Engagement Panel Discussion: Maximizing Compliance by Bringing E-Discovery inside the Corporation - Combining IT, Legal Counsels and Vendors E-Discovery Readiness for Risk Management and Governance Investigations

Global Update: Laws and Practices Update Guidelines for E-Discovery from the Civil Justice Reform in HK The Implication of Hong Kong's Personal Data (Privacy) Ordinance in E-Discovery and Digital Forensics E-Discovery Development in Singapore: PD3 of 2009 and the Challenging Impact Preparing for E-Discovery with Understanding of the Practice Note CM6 in Australia Importance of Implementing Strong Data Management and Compliance Protocols in Japan & Korea U.S. Federal Rules Regarding ESI and Judicial Perspectives on E-Discovery Update Regulations and Case studies in EU and UK

Event HighlightPre-Arranged One-to-One Networking Meeting with E-Discovery experts and consultantsto develop detailed risk mitigation and cost-saving plans for your company

Gold Sponsor Silver Sponsor

Supporting Organizations

Media Partners

Exhibition Sponsor

To register or want to know more, please contact us on (852) 3711-3057 or [email protected]

ComputerWorld readers enjoy 10% discount

C

M

Y

CM

MY

CY

CMY

K

210w274h.pdf 2010/5/17 22:12:20

cw0610.indd 92 6/1/10 5:18:23 PM


viewpoint An invitation to the first Asia Pacific Regional IGF page 9

Hong Kong’s source of IT insight http://www.cw.com.hk June 10, 2010 • Vol XXVII No 5 Price HK$40

info-securityconference Eleventh annual Info-Security eventRising risk and uncertaintyPage 10

backpage Robert ClarkWill the Russian mafia hack my car? Page 90

And the award goes to...find out on Page 20

cw0610.indd 1 6/1/10 5:16:23 PM

June 2010

Documents

DISCOVERY & e · *VTW\[LY^VYSK/VUN2VUN Nyri 454 ^^^2g2gs2lo e-DISCOVERY & DIGITAL FORENSICS Cost-e ective and Proactive Information Management for Emerging Legal and Technical Challenges