Disaster Recovery Transformed into Business Continuity

Kevin GunnDirector of Technology Services

City of Denton

City of Denton

City of Denton94 square miles114,000 populationTwo Major Universities

University of North Texas (36,000 enrollment)Texas Women’s University (14,000 enrollment)

Denton Airport 8th busiest in TexasSolid Waste, Water, Wastewater and Electric

Utilities$590M Annual expenditures

Potential for Disaster

Potential for Disaster

April 3, 2012

Potential for Disaster

Outage CostsFire Department – 30 calls for service per dayPolice Department – 100 calls for service per

dayUtility Collections - $188K per dayCourts Collections – $87K per dayWater/ Electric Meter readings – 5,000 per

dayEmail – 250,000 sent/ received per day

Enabling TechnologiesVirtualization – VMware hypervisorCisco UCS Blade servers and Nexus 5000

switchesEMC VNX5300 SAN

New FacilityElectric Operations building a new facility for

Systems Operators3.5 miles from primary data centerBuilt to withstand EF3 tornadoOutside of 500 year flood plainNo adjacent railroad

DR Site

DR Site

Site BSite A

SYNCHRONOUS/ASYNCHRONOUS REPLICATION

Active-Passive Site

Active-Passive Data AccessBefore VPLEX

Data on disaster recovery site is used on failure

Outage to move applications

vPlex

VPLEX Metro

Site BSite A

TRANSFER PROTOCOL

Active-Active Site

VPLEX enables active use of resources at two sites

Federated Data AccessWith VPLEX

DISTRIBUTED VIRTUAL VOLUME

Demonstration

ExpensesvBlock, Nexus 7K, and Professional Services

$670KvPlex $180K (25 percent)

I don’t have $850K

Business Continuity Planning

Ask Customers to ConsiderCritical processes to restore and what time

framePersonnel involved and alternatesResources needed to support these processesExpectations for day zero through day threeExpectations for day four through full

recoveryContact information

Critical ProcessNot everything!Collect revenueOperations movingResponders and cleanup

PersonnelOne person that owns the process and an

alternate pg 16CoordinationEmpowered to make decisionsKnow the process and resources needed

ResourcesAlternate facility pg23Desktops computers PhonesAnalog/fax linesElectronic and paper filesInternal and external support for the process

(e.g. other departments, vendors, regulatory agencies)

ExpectationsZero to three days restoration time frameChanges needed for Day 4 to complete

restoration

Denton Airport Plan DocumentBCP page 28

DocumentationExample and blank forms located at:http://www.cityofdenton.com/index.aspx?page=1608