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Disaster Planning
The Ten Commandments of Success
June 2014
Speaker
Steven Sachs
Executive Vice President
Director of Real Estate and Hotel Practice
Willis NA
410-584-8935
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Session Objectives
Practical Hands On Information For You to Utilize in Developing Catastrophe Planning
Catastrophe Planning Follows Basic Risk Management Process
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What to Take Away
Understand the wide-ranging impact of a successful disaster response program
Recognize the critical elements of a disaster recovery plan
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Expect the Unexpected
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Preparation
Preparation of Emergency / Catastrophe Plan Risk Manager is Facilitator Put Together a Team - Use All
Resources• Operations (field)• Disaster Tested Manager• Insurer / Broker / Consultant
Model Approach
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Preparation
Preparation of Emergency / Catastrophe Plan Local Customization Quality Control Procedures
· Approval · Audit
Use of Technology
Operating Units Versus Corporate Headquarters
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Risk Management Process
Identify Types of Catastrophic Situations That Could Affect Your Operations
Casualties (Fire, Natural Disaster)
· Use your own engineering reports / loss history
· EQ / Flood / Windstorm analysis by insurer / broker / consultant
Cyber Attacks
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Risk Management Process
Terrorism / Extortion
Third Party Criminal Acts
Interdependencies (or where in the food chain are you?)
• Have you named all of your key suppliers and/or recipients?
• ID secondary suppliers and/or recipients
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Risk Management ProcessAttempt to Measure Impact to Company's Assets and/or Earnings
Liability (Life Safety)
Business Impact (maintain/improve market share)
Goodwill / Image
Lowered Productivity
• (e.g., Employee Downtime)
Value of Key Employees
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Critical Success Factors
Quick Response Team Resources
Headquarters Operations
Share Plan With Your Underwriters
• Align coverages and expectations
Manage Corporate expectations
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PreparationKey Items To Be Included In Plan
• Specialty Emergency Contractors
• Communications
• Utilities
• Security
• Transportation
• Engineering Services
• Hot site for IT
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• General Contractors
• Roofers
• Plumber / HVAC
• Sprinkler Contractors
• Glass / Glazers
• Cyber Resources
• Trauma Counseling
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Pre-event HoursEstablish Home Office Responsibilities
Establish Primary and Alternate Field Headquarters
• Food
• Clothing
• Staff
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• Phone Book
• Cash
• Security
(Police/National Guard) Headquarters
Pre-Event Hours
• Conduct Pre-Event Conference Calls When Possible (Hurricane and Flood)
• Establish Pre-Event Checklist to Include:
- Food - Materials/Supplies
- Clothing - Contractors Committed
- Accounting Cost Codes
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Summary
• Facilitate– Bring Resources Together
• Develop Model Plan
• Establish Quality Control Procedures
• Responsibility / Authority– Use Technology if Possible
• Distribute
• Audit
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Post-Event Actions
Implement Emergency / Catastrophe Plan
Quick Response Team
Establish Objectives
Media / Public Relations
Psychological Support Services for Employees
Coordination with Insurers
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The Ten Commandments1. Preparation, Preparation, Preparation leads to “360
degree credibility”
2. Follow the Risk Management Process
3. Make sure that you have coverage and no surprises (Policy Workshops)
4. The Risk Manager should be a facilitator and identify the best resources inside and outside of the company
5. There must be Quality Control which includes:• Practice• Required Updates• Audits
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The Ten Commandments6. Where you are exposed to Natural Catastrophes,
pre-commitment of key contractors and resources is critical.
7. Establish a Quick Response Team is critical
8. Establish Home Office responsibilities
9. Conduct Pre-event Conference Calls when possible (commencing 7 days out on named storms)
10.Share the plan with your underwriters
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Questions?
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