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Jose Rausell, SAP Iberia Quality Director21st March 2013
AUSAPE - WebcastDisabling Hierarchical Access for Pricing
© 2012 SAP AG. All rights reserved. 2Customer
Content
o Backgroundo Additional Informationo Customer Action Plan – 4 Scenarioso What must customers do?o Important Facts – Recapo Appendix
© 2012 SAP AG. All rights reserved. 3Customer
Background
In September 2011, the U.S. District Court for the Eastern District of Texas entered a judgment in favor of Austin, Texas-based Versata Software, Inc., after finding SAP had infringed one of Versata’s patents.
o The court has entered an injunction (a type of court order) that SAP may not take certain actions such as make, use, sell, or maintain products that include a specific capability related to the Hierarchical Access functionality within the United States.
o SAP is appealing the court’s orders, including the injunction order, and the injunction will not go into effect until the completion of SAP’s appeals.
o While the appeals court may take however long it feels necessary to issue an order, we believe it will be sometime around May or June 2013.
o SAP will not speculate on the upcoming appeals court decision, but remains confident in the merits of the appeal.
As a result of this pending legal matter in the United States, SAP has developed system changes for certain SAP solutions.
o These system changes disable the Hierarchical Access (“HA”) functionality for pricing and pricing-related usages.o The system changes affect R/3, ERP, ECC, CRM, SRM, and GTS systems. o Application of these changes is mandatory for all customers with U.S. installations and all customers with U.S. users. o These customers must apply the system changes that disable the HA functionality for pricing and pricing-related usages by
following the instructions outlined in SAP Note 1600482. o The system changes can be applied via the necessary Note(s) or the necessary Support Pack(s) as provided in SAP Note
1600482.o The system changes should be applied by May 31, 2013 in order to ensure that SAP can continue to provide maintenance
to affected customers.
© 2012 SAP AG. All rights reserved. 4Customer
Additional Information
The specific feature being disabled is a minor one and SAP has implemented a robust, well-defined process to help customers get through this with minimal disruption.
SAP expects only a small percentage of its customers will be impacted because only a small percentage of its customers use HA for pricing or pricing-related usages.
Customers can run check reports to determine if they will be impacted by this change.
For customers who are impacted, SAP will provide assistance at no cost to migrate from Hierarchical Access to Standard Accesses with no loss of functionality.
Customers who have no U.S. installations and no U.S. users are not required to implement the changes.
SAP’s topmost priority is preventing business disruption to our customers and ensuring that our customers’ SAP solutions continue to meet their needs.
© 2012 SAP AG. All rights reserved. 5Customer
Customer Action Plan – 4 Possible Scenarios
Installations or users located in the United States?
Using the HA functionality?
Actions needed:
No No Certify “Exemption” on Service Marketplace No Yes 1) Open a message in XX-PROJ-IMS-HA to obtain a Pilot
Note to re-instate the HA functionality 2) Certify “Exemption” on Service Marketplace
Yes No 1) Disable the HA functionality 2) Certify “Compliance” on Service Marketplace
Yes Yes 1) Open a message in XX-PROJ-IMS-HA so SAP can help migrate to Standard Access
2) Disable the HA functionality 3) Certify “Compliance” on Service Marketplace
© 2012 SAP AG. All rights reserved. 6Customer
What must customers do?
Review the central Note 1600482 and run the check report(s) outlined in that Note in your ERP, CRM, SRM, and GTS systems.
If the check report identifies that the HA functionality is used for Pricing, please open a customer message in component XX-PROJ-IMS-HA so that SAP can work with your team in:
Migrating to the use of standard accesses (for customers with U.S. ties)Providing you with a Pilot Note to re-instate the HA functionality (for customers with no U.S. ties)
Apply the required Note(s) or Support Pack(s) outlined in central Note 1600482 to disable the HA functionality if you have U.S. users or U.S. installations.
Customers with no installations located in the United States and no users located in the United States are not required to apply the changes.
Have one individual from the company certify on behalf of the customer via Service Marketplace at http://service.sap.com/dhap-info
All customers licensed for ERP, R/3, SRM, CRM, or GTS must complete the certification process via Service Marketplace regardless of their HA usage and regardless of their ties to the United States.
Reach out to SAP if you have any questions or issues with the process:Via Email at [email protected]
Via a customer message in component XX-PROJ-IMS-HA
© 2012 SAP AG. All rights reserved. 7Customer
Important Facts - Recap
SAP is providing assistance to its customers through the SAP Hierarchical Access Task Force with tools and techniques developed for guiding customers through the transition process.
Converting to standard accesses will provide comparable functionality with the same condition records, same condition tables, and without any change in the area of price master data maintenance.
The specific feature being disabled is a minor one and SAP has implemented a process to help customers get through this with minimal disruption.
SAP expects only a small percentage of its customers will be impacted.
SAP will provide assistance at no cost to migrate from Hierarchical Access to Standard Accesses (with no loss of functionality) for any customers who are impacted.
SAP’s topmost priority is preventing business disruption to our customers and ensuring that our customers’ SAP solutions continue to meet their needs.
© 2012 SAP AG. All rights reserved. 8Customer
SAP has always enjoyed strong and productive relationships with our worldwide customer base.
SAP believes in long-term customer relationships and strives to ensure that customers can continue to
make long-term plans regarding their systems landscape.
Customer trust is an SAP foundation, as is our commitment to our customers.
SAP is fully committed to open dialogue with our customers as a fundamental component of our
partnership. It is in this spirit of partnership and trust that SAP is proactively reaching out to customers
that are affected by these changes.
SAP looks forward to working together with affected customers to ensure that their SAP solutions
continue to satisfy their needs going forward.
SAP’s Customer Values
© 2012 SAP AG. All rights reserved. 9Customer
Q & A
Questions?
Appendix
© 2012 SAP AG. All rights reserved. 11Customer
HA Landing page in Service Marketplace
Link to central Note
Link to Exemption certificate
Link to Compliance Certificate
© 2012 SAP AG. All rights reserved. 12Customer
Detailed Process Flow Chart
Situation: ERP System
AE Notifies customer about the HA Topic
Customer to run the Check Report outlined in SAPNote 1601021 in
their Dev/QA system (after
implementing pre-requisite Notes)
Check Report
indicates HA used
Customer to implement Note 1599403 (and
1601052 and note 1600091 for SAP AP if component
exists) or latest SP to disable HA
Customer completes Compliance certificate on SMP at
http://service.sap.com/dhap-info
Customer to open a Message in component
XX-PROJ-IMS-HA
IMS evaluates complexity via the message and asks
customer to run detailed checks outlined in SAP
Note 1674760
HA configuration
easy to replace?
Taskforce arranges for an SAP consultant to help the
customer revert back to Standard access
IMS works with the customer via the
message to provide recommendations to
migrate access back to Standard
Customer to implement recommendations to
revert back to Standard access and implement
Latest SP/Note 1599403 (and 1601052 and note 1600091 for SAP AP if component exists) to disable the HA Code
AE
Customer
IMS
Consulting
Legend
Y
Y
N
NUsers
located in US (or)
Installations located in US
N
Y
Customer to run the Check Report outlined in SAPNote 1601021 in
their Dev/QA system (after
implementing pre-requisite Notes)
Check Report
indicates HA used
N
Customer to open a Message in XX-
PROJ-IMS-HA so that IMS supplies a
Pilot Note to re-introduce the functionality
Y
SAP provides pilot Note to re-
introduce the HA Functionality
required when they upgrade in the
future
Customer completes the
Exemption certificate on
SMP at http://service.sap.com/dhap-info
© 2012 SAP AG. All rights reserved. 13Customer
Detailed Process Flow Chart
Situation: CRM/SRM/GTS System
AE Notifies customer about the HA Topic
Customer to run the Check Report outlined in SAPNote 1600090 in
their Dev/QA system (after
implementing pre-requisite Notes)
Check Report
indicates HA used
Customer to implement Notes
1600091 and 1601120 for CRM (other notes for old CRM releases) or latest SP to disable
HA
Customer completes Compliance certificate on SMP at
http://service.sap.com/dhap-info
Customer to open a Message in component
XX-PROJ-IMS-HA
IMS evaluates complexity via the message and asks
customer to run detailed checks outlined in SAP
Note 1674760
HA configuration
easy to replace?
Taskforce arranges for an SAP consultant to help the
customer revert back to Standard access
IMS works with the customer via the
message to provide recommendations to
migrate access back to Standard
Customer to implement Notes 1600091 and
1601120 for CRM (other notes for old CRM
releases) or latest SP to disable HA
AE
Customer
IMS
Consulting
Legend
Y
Y
N
NUsers
located in US (or)
Installations located in US
N
Y
Customer to run the Check Report outlined in SAPNote 1600090 in
their Dev/QA system (after
implementing pre-requisite Notes)
Check Report
indicates HA used
N
Customer to open a Message in XX-
PROJ-IMS-HA so that IMS supplies a
Pilot Note to re-introduce the functionality
Y
SAP provides pilot Note to re-
introduce the HA Functionality
required when they upgrade in the
future
Customer completes the
Exemption certificate on
SMP at http://service.sap.com/dhap-info
© 2012 SAP AG. All rights reserved. 14Customer
Disablement Notes by version
© 2012 SAP AG. All rights reserved. 15Customer
© 2012 SAP AG. All rights reserved.
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