Disability

Celebrities

Famous

Inventors/

Scientists

Famous

Personalities

Disability Distinctive Ability

Mission: Beauty for all

Hindi dapat iwan ang may kapansanan

Did you know?

1.6M Population of

Disabled in Metro

Manila

3 out of 5 Are within the working

age 15-64 y.o.

MYTHS and REALITIES

We need to

feel sorry

for people with

disabilities

People with

disabilities are

different from

“normal” people

and their lives are

very different.

We need to

be careful

because

they are easily

offended

It‟s difficult

to serve

customers

with disabilities

S

T

A

R

Smile, relax, be positive

Talk to them in simple terms

Ask to understand

Respect and recognize beauty in

everyone

S mile, Relax

T alk to them in simple language

A sk to understand

R Respect and recognize

beauty in everyone

Tips on Serving a Customer

who has VISION DISABILITIES

• Don‟t touch your customer without asking permission.

• When providing printed information, offer to read or summarize it.

• Offer to describe information.

• Identify yourself when you approach your customer and speak directly

to him or her, even if he/she is accompanied by a companion.

• If you need to leave your customer, let him or her know you are

leaving and will be back.

• There is generally no need to raise your voice because the person

does not necessarily have hearing loss. Say your name even if you

know the person well as many voices sound similar.

• Be clear and precise when giving directions,

SOURCE : http://www.alcdsb.on.ca/aboutus/pdf/accessibility/accessibilitytipbooklet.pdf

Tips on Serving a Customer who are

DEAF, ORAL DEAF OR HARD OF HEARING

• Look and speak directly to the customer.

• Ask how you can help. Don‟t shout.

• If necessary, ask if another method of

communicating would be easier, for example, using

a pen and paper

• Be patient when using a pen and paper to

communicate.

SOURCE : http://www.alcdsb.on.ca/aboutus/pdf/accessibility/accessibilitytipbooklet.pdf

Tips on Serving a Customer who

has PHYSICAL DISABILTIES

• Remove obstacles to ensure clear passage.

• Try to put yourself at eye level

• Speak normally and directly to your customer.

• Don‟t touch assistive devices, including wheelchairs,

unnecessarily unless it‟s an emergency.

• People with physical disabilities often have their own

ways of doing things. Ask before you help.

• Be patient. Customers will identify their needs to you.

SOURCE : http://www.alcdsb.on.ca/aboutus/pdf/accessibility/accessibilitytipbooklet.pdf

Tips on Serving a Customer who has

INTELLECTUAL OR LEARNING DISABILITIES

• Treat customer with same respect and

consideration as everyone else.

• Be confident and reassuring. Listen carefully and

work with them to meet their needs.

• Ask him or her to tell you the best way to help.

• Provide one piece of information at a time.

• Allow extra time if necessary, be patient.

SOURCE : http://www.alcdsb.on.ca/aboutus/pdf/accessibility/accessibilitytipbooklet.pdf

Tips on Serving a Customer who has

SPEECH OR LANGUAGE DISABILITIES

• Don‟t assume that your customer has other disabilities.

• If you don‟t understand, ask your customer to repeat the

information.

• If needed, use pen and paper

• If you are able, ask questions that can be answered „yes‟ or

„no‟.

• Be patient and polite.

• Don‟t interrupt or finish your customer‟s sentences. Wait for

them to finish.

SOURCE : http://www.alcdsb.on.ca/aboutus/pdf/accessibility/accessibilitytipbooklet.pdf

Mission: Beauty for all