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WOLVERHAMPTON CITY COUNCIL AND
WOLVERHAMPTON CLINICAL COMMISSIONING GROUP
Directory of Mental Health Services
in
Wolverhampton 2014 - 2015
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Introduction
Good mental health plays has a vital impact upon our quality of life and has an effect
upon our ability to attain and maintain good physical health and develop positive
relationships with family and friends. Positive mental health also plays a part in our
ability to achieve success educationally and achieve other life goals and ambitions
including those related to work, hobbies, our home life and sporting and leisure
activities. Mental ill health affects as many as 1 in 4 of us during our life time.
Positive mental health is therefore everyone’s business, and in Wolverhampton we
want to be able to support any one in need of help and advice regarding mental
health matters to access the right support at the right time.
This Directory has been collated and designed by the Positive Action for Mental
Health group members (PA4MH) in collaboration with the Joint Commissioning Unit.
The Directory consists of two parts. Part 1 provides information about services for
adults from the ages of 18 and Part 2 focuses on services for those under the ages
of 18.
Our objective is to provide information regarding services available in the City for
service users and GPs, carers, key workers and care co-ordinators so that people
requiring help and support can access and make best use of the services provided.
We have made every effort to ensure that the directory is as accurate as possible. All
details contained are accurate at the time of publication.
Please note that most services listed are free at the point of entry but some
organisations listed may charge for their services. Some services require a referral
from a GP.
Bus numbers are a general guide of location of services for more specific information
on times and routes please contact 0871200 22 33 or visit www.plusbus.info.
Amendments
Every effort has been made to ensure that the directory is as accurate as possible.
All details contained within were accurate at the time the Directory was being
compiled. If you are aware of any changes that should be made, or any organisation
that has not been listed, please let the Joint Commissioning Team know. The contact
details are [email protected]
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Contents
Introduction Page 2
Emergency Contacts Page 5
Section 1 – (people aged 18 – 65 years old) Page 7
Services individuals can refer to themselves, Self - Referral
Support Groups Page 7
Section 2 - Community support services – Self - Referral
and professional referrals Page 14
Section 3 - Social Care /Local Authority Services Page 20
Section 4 - Services that can be accessed through the
Referral and Assessment Service Page 23
Section 5 - Services for Carers of people
with mental disorder Page 28
Section 6 - Specialist Housing services Page 31
Section 7 - Useful Contacts and useful websites Page 35
Services for over 65’s Page 38
Section 1 – Community support services, self - Referral
and professional referrals Page 38
Section 2 – Services that need referral for a General Practitioner Page 44
Section 3 – Contact and useful Websites Page 48
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Services for Children and Young people’s Service
Emergency Contacts Page 50
Section 1 - Services individuals can refer to themselves Page 52
Section 2 - Community support services – Self - Referral
and professional referrals Page 53
Section 3 - Social Care /Local Authority Service Page 55
Section 4 - Services that need a referral from
a General Practitioner Page 58
Section 5 Useful Websites and Contacts Page 64
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Emergency Contacts
NHS SERVICE Ring 111 Service Description: If you need medical help but it’s NOT an emergency situation. NHS 111 is available 24 hours a day, 365 days per year. Calls are free from landlines and mobile phones.
The Phoenix Health and Walk in centre. Parkfields Rd Wolverhampton, WV4 6ED. Contact Tel: 01902 444677 Service Description: A nurse led Centre that offers on- the- spot treatment and advice for minor health problems, ailments and injuries. No appointment needed. Service Delivery:
Mon Tue Wed Thu Fri
10:00 – 19:00 10:00 – 19:00 10:00 – 19:00 10:00 – 19:00 10:00 – 19:00
Saturdays, Sundays and Bank Holidays 10.00 am -4.00 pm Bus Routes. 526, 558.
Showell Health and Walk in Centre Fifth Avenue, Low Hill, Wolverhampton, WV10 9ST Contact Tel: 01902 446711 Service Description: A team of health professionals includes Doctors, Advanced Nurse Practitioners, and Practice nurses compliment by an administrative team. It offers on- the- spot treatment and advice for minor health problems, ailments and injuries. No appointment needed.
Mon Tue Wed Thu Fri
10:00 – 19:00 10:00 – 19:00 10:00 – 19:00 10:00 – 19:00 10:00 – 19:00
Saturday and Sunday 8.00-20.00 hrs. Bus Routes; 2,25,25A
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Emergency Duty Team Contact Tel: 01902 552999 Text Phone: 01902 553929 Service Description: For help in an emergency and for out of office hours Service Delivery: 16.30- 0830 hrs. Mondays – Fridays. All day Week ends and Bank Holidays
Mental Health Duty Team 300 Dunstall Rd, Whitmore Reans, WV6 0NZ Contact Tel: 01902 553446 Service Description: For Mental Health Act Assessment, people in crisis, Self - Referral -referrals, assessment for respite care/supported housing, or any social care needs, Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00
*24 hr. on call service
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Mental Health Resources in Wolverhampton for people aged 18 – 65 years old
Section 1 –Services you can refer self - Referral and Support Groups
Aspiring Futures The Old School, 73 Dudley Road, Wolverhampton, WV2 2BY Contact Tel : 01902 458770 Service Description: Asian Women confidence building and support. Activities include cooking, Computer skills and life skills. Service Delivery:
Bus Numbers: 26, 26A, 27, 27A, 64, 255, 256, 586 Access: Self - Referral
Mon Tue Wed Thu Fri
9:00 -17:00 9:00 -17:00 9:00 -17:00 9:00 -17:00 9:00 -17:00
Autism Spectrum Group A41 (Action for Independence) Albert Rd Day Centre, Albert Rd, WV6 OAF Contact telephone; 01902 328978 Service Description: Social inclusion, socialisation , speakers and other activities. Service Delivery:
3rd Thu Monthly
10:30 – 12:30
Bus Numbers: 5, 5A, 6, 6A, 17, 62, 62A, 535 Access: Self - Referral or mental health empowerment team.
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Avion Tuesday Club St Andrews Church, St Andrews Close, Whitmore Reans, WV6 0QZ Contact Tel: 01902 737060 Service Description: Social Support, Social Activities, poetry reading, Service Delivery:
Tue
10:30 – 15:30
Bus Numbers: 5, 5A, 6, 6A, 17, 62, 62A, 535 Access: Self - Referral
Black Country Befriending Mentoring Social Inclusion Service Contact Tel: Project Manager 07877 806473 Service description: Advice on direct payment, individual budgets, pooled budget activities. Referral from Self - Referral via phone contact.
Hand in Hand Bilston Community Centre, Prouds Lane, WV14 6PW Contact Tel: 01902 328978 Service Description: Social support, benefit advice. Service Delivery:
Tue
10:30 – 15:30
Bus Numbers: 23, 25, 25A, 26, 26A, 30, 34, 39, 43, 57, 75E, 79, 80, 82, 223, 224, 229, 303, 326, 334, 339, 530, 531, 545. Access: Self - Referral
Thu
10:30 – 15:30
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Hear our voice C/O WVSC 16 Temple street, Wolverhampton WV2 4AN Contact Tel: 01902 328978 Email: [email protected] Service Description: Empowerment, Training &workshops forums and educational trips Mental health awareness and participating at events Service Delivery: Activities are held at Methodist Church, 24 School Street, Wolverhampton WV1 4LF
Bus Numbers: 500 (Free) Access: Self - Referral
1st Wed Monthly
10:30 -13:00
Hearing Voices Group Wolverhampton. Based at ACCI, Blue room, 217 Waterloo Terrace, Newhampton Road East, Phone: 01902 328978 Service Description: Socialisation, peer support. Service Delivery:
Bus Numbers: Access: Self - Referral Bus numbers: 5, 5A, 6, 6A, 17, 62, 62A, 535
Thurs
14.45-16.45
Humjoli (Asian women) User Led Asian Women, Dunstall Community Centre, Whitmore Reans WV6 0HN Contact telephone; 01902 328978 Service Description: Self - Referral -support, talking, information giving Service Delivery:
Wed
12:30 – 14.30
Bus Numbers: 3, 4, 25, 25A, 32, 33, 62, 62A, 76, 88A, 88B, 810, 878 Access: Self - Referral
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In and Out Bushbury Triangle, Resource Centre, Stanley Rd, WV10 9EL Contact Tel: 01902 556631 Service Description: Social support/signposting, bingo Service Delivery:
Thu
18:00 -20:00
Bus Numbers: 4, 6, 6A Access: Self - Referral
Low Hill Group Church of Good Shepherd, Wolverhampton, Contact telephone; 01902 328978 Service Description: Social inclusion, socialisation . Service Delivery:
Wed
14:00 16:00
Bus Numbers: 2, 25, 25A Access: Self - Referral
LGBT Network Old Bank Chambers , 4 Salop Rd, Wolverhampton WV3 0RX Contact Tel: 01902 425092 Email: [email protected] Service Description: Counselling, empowering individuals, preservation and protection of physical and mental health, provides training and promotes social inclusion. Helpline for support and to book 1:1 appointments. Call 07447158 282 or drop-in on Fridays between 1.00 pm-7.00 pm.
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Mental Health Empowerment Team Voluntary Sector Council 16 Temple Street, Wolverhampton, WV2 4AN Contact Tel: 01902 328978 Service Description: No direct Care Service user networks & support and development of both new and existing user led independent Self - Referral - support groups. Service Delivery:
Bus Numbers: 500 (Free) Access: Self - Referral -referrals, All providers, Word of Mouth
Mon Tue Wed Thu Fri
9:00 -17:00 9:00 -17:00 9:00 -17:00 9:00 -17:00 9:00 -17:00
Mind Out LGBT Wolverhampton Network offices, Old Bank Chambers, 4 Salop Street, WV3 0RX. Phone: 01902 425092 Email: [email protected] Service description: Socialisation, peer support. Service delivery:
Weds
1st and 3rd of each month.
Bus Numbers: 1, 10,88,517 Access: Self - Referral.
NISSA Women Support group (Asian mainly for women from a Muslim background aged between 18-70.) Dunstall Community Centre, Whitmore Reans , WV6 0HN Contact Tel: 01902 710364 Services delivery: Mondays - Thursdays 12.30-15.30 hrs. Service Description: Support, healthy life style, training and divisional activities. Bus Numbers: 5, 5A, 6, 6A, 17, 62, 62A, 535 Access: Self - Referral
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People’s Group C/O Mental Health Empowerment Team, 16 Temple street, WV2 4AN Contact telephone; 01902 328978 Email [email protected] Service Description: Support group Service Delivery: Socialisation, social activities.
Thu
10:30-12:30
Bus Numbers: 2, 63, 64 Access: Self - Referral
Phoenix Social Group Wednesfield Residents and Community Rooms, Okement Drive, Nr Wedensfield Tower Wolverhampton WV11 1XE Contact Tel: 01902 328978 Service Description: Self - Referral -support, information sharing, befriending, socialising and social activities. Service Delivery:
Bus Numbers: 18, 25, 25A, 57, 59, 63, 68, 69, 89, 19. Access: Self - Referral and Mental Health Empowerment Team.
Mon
12:15 -14:45
Positive Action 4 Mental Health C/O Mental Health Empowerment Team, 16 Temple Street, WV2 4AN. Contact Tel: 01902 328978 Email: [email protected] Service Description: Expert by experience action group, improve and influence services and commissioning Bus Numbers: 500 (Free) Access: Steering committee members, events, visits, word of mouth, Self - Referral.
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Prem Vardhaou (Asian women) Brickkiln Community Centre, 10 Cherry Street, WV3 0QW Contact Tel: 07805053067 Service Description: Supporting Asian women Self - Referral -support, talking, information giving Service Delivery:
Tue
10:30 – 13:00
Bus Numbers: 2, 4, 585 Access: Self - Referral and word of mouth
Saath (South Asian women) Brickkiln Community Centre 10 Cherry Street, WV3 0QW
Contact Tel: 07805053067 Service Description: Social skills, friendships/Self - Referral -care/arts, Sewing/Gym Service Delivery:
Bus Numbers: 2, 4, 585 Access: Self - Referral /word of mouth
Wed
11.00 -13.00
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Mental Health Resources in Wolverhampton for people aged 18 – 65 years old
Section 2 - Community support services – Self - Referral and professional
referrals
Activities for Health Adult Education Service, Old Hall Street, WV1 3AU Contact Tel: 01902 558180 Email: [email protected] Service Description: General Art, therapeutic flower craft, scissor happy collage, relaxation, singing and yoga. These activities are held at various locations within the city. For more info contact the above. Bus Numbers: 500 (Free) Access: Self - Referral and GP Referral.
African-Caribbean Community Centre (ACCI) 217 Waterloo Terrace, Newhampton Road East, Wolverhampton WV1 4BA Contact Tel: 01902 571231 Email: [email protected] Service Description: Social inclusion, confidence building, increased Empowerment and community participation Support with personal hygiene/daily living home, hospital and prison visits, liaising with families and carers Support Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 19:30 9:00 – 19:30 9:00 – 19:30 9:00 – 19:30 9:00 – 19:30
Bus Numbers: 5, 5A, 6, 6A, 17, 62, 62A, 535 Access: Self - Referral, Community Mental Health Teams, Psychological Wellbeing Practitioner, Mental Health Liaison Practitioner , Day Opportunity Resource, Families/Carers, Housing Service
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Aquarius 1 Connaught Road, Chapel Ash, Wolverhampton, WV1 4SJ Contact Tel: 0300 2002 322 Young People 0300 200 2400 Adult and 01902 420041 Email:[email protected], Service Description: Provides services for those who are affected by alcohol, drugs and gambling. They offer information, advice, support for family and friends, one to one and group work,, medical help and prescriptions Service Delivery:
Mon Tues Wed Thu Fri
9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00
* All call lines are 24/7 Bus Numbers: 1, 62A, 891, 892 Access: Self - Referral , Single point of contact, Healthy Minds and other agencies
Changing Lives Women’s Centre Changing Lives Women’s Centre, Claverley Drive, Warstones, WV4 4QL Contact Tel: 01902 341822 Email: [email protected] Service Description: Working with women throughout Wolverhampton offering counselling, confidence courses, training courses and social drop ins for women. They also offer youth clubs for girls. Service Delivery:
Mon Tues Wed Thu Fri
9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00
Access: Social Services, Self – Referral and other agencies.
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Creative Support Wolverhampton Women’s Wellbeing Centre Old Boot Factory, 22 Cleveland Rd, WV2 1BH Contact Tel: 01902 454130 Service Description: Support, structured activities, Welfare reforms, leisure, drama, arts, crafts, walking Service Delivery:
Bus Numbers: 26, 26A, 224, 530 Access: Healthy minds, Corner house, social services, Self - Referral, Croft Resource centre.
Mon Tue Wed Thu Fri
9:30 –16:00 9:30 –16:00 9:30 –16:00 9:30 –16:00 9:30 -16:00
Gender Matters Contact Tel: 01902 744424 Email [email protected] Website: www.gender-matters.co.uk Service Description: Support on gender identity, counselling (by appointment), practical support and weekly drop-ins. Also provides support for significant others, family, and allies of those who are transgender, gender variant, cross dresser, transvestite or any other non-standard gender identity and for trans guys a group called Oscars men’s group. Service Delivery: Support Line
Mon Tues Wed Thu Fri
10.00-16.00 10.00- 16.00 10.00-16.00 10.00-16.00 10.00-16.00
Drop in 15.00-21.00
Access: Self - Referral.
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RAMA Group (Asian Men only) Number 4, Second Floor, The Royal London Buildings, Princes Square, Wolverhampton WV1 1LX Contact Tel: 01902 571286 Website: http://www.rama-wolves.co.uk Service Description: Reducing social isolation and increasing Self - Referral -esteem and Self - Referral -confidence, Increasing access to education, training, volunteering and employment opportunities. Service Delivery:
Mondays
11:00 -13:00
Access: Penn Hospital, Statutory and voluntary mental health service providers. Self - Referral (subject to eligibility criteria). Location Varies.
Rethink Mental Illness Wolverhampton Community Service Merridale Lodge, 1 Jeffcock Road, Wolverhampton, WV3 7AA Phone 01902 779615 Website www.rethink.org Twitter:@rethinkOwAmYa Service description: Community based, individual or small group work across the City, Workshops, coffee mornings, help to manage own mental health. Bus Numbers 2, 63. Access: Self - Referral , mental health teams, GP and any other health agency
Sahara Centre 18 Leicester Street Whitmore Reans, WV6 PR Contact Tel: 01902 313033 Service Description: Social Support/information giving/socialisation Service Delivery:
Bus Numbers: 5, 5A, 6, 6A, 17, 62, 62A, 535 Access: Self - Referral
Mon Tue Wed Thu Fri
9:00 -17:00 9:00 -17:00 9:00 -17:00 9:00 -17:00 9:00 -17:00
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Services User Involvement Team (SUIT) SUIT, c/o WVSC, Freepost MID 14051, WV2 BRA Contact Tel: 01902 328983
Service Description: Advice, support, guidance, substance/ alcohol misuse, volunteering opportunities. Bus Numbers: 500 (Free) Access: Self - Referral and any other agencies.
Voiceability IMHA (Independent Mental Health Advocacy) and Independent Mental Capacity Advocacy (IMCA) Contact Tel: 01902 255 015 Email: [email protected] Website : www.voiceability.org Twitter: voiceability_va Service Description: Independent Mental Health Advocacy (IMHA) for those detained under some sections of the Mental Health Act, on CTOs/guardianship or conditional discharge as well as Independent Mental Capacity Advocacy. (IMCA) Service Delivery:
Mon Tue Wed Thu Fri
9:00 -17:00 9:00 -17:00 9:00 -17:00 9:00 -17:00 9:00 -17:00
Access: Self - Referral, Nearest Relative, Citizens Advice Bureau, Advocacy, Creative Support, Mind, Healthy Lifestyles, Wolves Community Trust, Walking for Health any professionals.
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Wolverhampton Substance Misuse Service Head Office: Horizon House, Pitt Street, WV3 0NF. Contact Tel: 0300-200 2400 (Lines are open 24/7) Fax: 01902 427 300. Email: [email protected] Website: www.recoverynearyou.org.uk/wolverhampton360 Open Monday-Friday 9.00-17.00 hrs Service description: Wolverhampton Substance Misuse Service is a free, new, confidential
service for the people of the city. We help anyone who is concerned about their own drinking
or drug use or someone else’s. It only takes one call.
Service delivery: No appointment needed. Services are available across the city.
Bus Numbers: 500 (Free) Access:
Individuals can refer themselves or by relatives/friends and also from GPs, police, probation
and any professionals.
YMCA Wolverhampton 29/31 Temple Street, Wolverhampton, WV3 7AA. Contact Tel: 01902 371582, Email: [email protected] Service Description: Drug related issues, relapse prevention, Harm reduction, counselling, Welfare benefits , Housing advice. Service Delivery:
Mon Tue Wed Thu Fri
9:00 -17:00 9:00 -17:00 9:00 -17:00 9:00 -17:00 9:00 -17:00
Bus Numbers: 500 (Free) Access: key worker or by Self - Referral
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Mental Health Resources in Wolverhampton for people aged 18 – 65 years old
Section 3 - Social Care /Local Authority Services
All Saints Mental Health Drop -in (Community Inclusion Team) All Saints Community Centre Wolverhampton, WV2 1EL. Contact Tel: 01902 550280/550282 Service Description: Socialisation, gardening project social activities, re-enablement and intergenerational work Service Delivery:
Mon Wed *
12:30 – 15:30 10:00 – 12:00
Bus Numbers: 26, 26A, 224, 530 * Gardening Project Access: Duty and Intake Team or your social worker
Community Inclusion Team 300 Dunstall Rd, Whitmore Reans WV6 0NZ Contact Tel: 01902 550280,550286, 550282 Service Description: Re-enablement, 1-1 support, maintenance, prevention, drop ins, projects Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00
Bus Numbers: 3, 4, 25, 25A, 32, 33, 62, 62A, 76, 88A, 88B, 810, 878 Access: Intake team complex Care team and Social Work Teams Vocational Support Service
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Castlecroft Mental Health Drop-in Centre (Community Inclusion Team) St Columbia’s Church Castlecroft Rd, Wolverhampton WV3 8BZ Contact Tel: 01902 550280/550282 Service Description: Socialisation, social support and meeting people, Service Delivery:
Fri
13:15 – 15:15
Bus Numbers: 3 Access: Duty and Intake Team or your social worker
Little Eden Gardening Project (Community Inclusion Team) St Chad’s church, Lime Street, Pennfields, Wolverhampton, WV2 1EL. Contact Tel: 01902 550280/550282 Service Description: Drop In, social activities, re-enablement, intergenerational work Service Delivery:
Mon Fri
10:00 – 12:00 10:00 – 12:00
Bus Numbers: 2, 63. Access: Intake Team
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Lunt Focussed Social group Lunt Rd, Bilston WV14 7HF. Contact Tel: 01902 550280/550282 (Community Inclusion Team) Service Description: Drop In, social activities, re-enablement, intergenerational work Service Delivery:
Thursdays 11.00-13.00
Bus Numbers: 23, 25, 25A, 26, 26A, 30, 34, 39, 43, 57, 75E, 79, 80, 82, 223, 224, 229, 303, 326, 334, 339, 530, 531, 545., Access: Intake Team
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Mental Health Resources in Wolverhampton for people aged 18 – 65 years old
Section 4 - Services that can be accessed through the Referral and
Assessment Service.(RAS)
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Acute Inpatient Black Country Partnership Foundation Trust (BCPFT) Penn Hospital, Penn Rd Penn WV4 5HN Contact Tel: 01902 444141 Service Description: Inpatient acute care Service Delivery: 24 Hrs Bus Numbers: 255, 256, 64, 586, Access: GPs can refer to Inpatient areas through the Referral and Assessment service (RAS). GPs can phone, fax or send a letter to the RAS.
Complex Care Black Country Partnership Foundation Trust The Croft and Steps to Health and Corner House Contact Tel 01902 553914, 444600/ 553569 (Respectively) Service Description: Secondary care services. Supporting service users with recurring and on-going psychotic disorders for assertive engagement and substance misusers. Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00
*Flexibility for out of hours work Bus Numbers: 23,25,25A,26,26A,30,34,39,43,57,75E,79,80,82,223,224,229,303,326,334,530,531,545,905. Access: Referral and Assessment service (RAS), other referrals can be made from within the service by the Well-being service, in-patient wards, older adult team, Primary Liaison Team, Early Intervention and Crisis Resolution and Home Treatment team.
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Crisis Resolution and Home Treatment Team Penn Hospital, Penn Rd Penn WV4 5HN Contact Tel: 01902 444141 Service Description: Our service is for people going through severe mental health crises. Service Delivery: 24 Hrs. Bus Numbers: 255,256,64. Access: GP’s through the Referral and Assessment service, someone from within the mental health team and health professionals.
Early Intervention Team St Johns House, Church Street, WV2 4AT Contact Tel: 01902 445386 Service Description: For those who are experiencing a first episode of psychosis, or who seem at risk of going through a first episode of psychosis. Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00
Access: GP’s through the Referral and Assessment service Any one from within the service can contact the team to make a referral. Individuals and carers can contact the team direct in person or by phone. Professionals are requested to complete the Access:
Eating Disorder Service St John Square, Church Street, WV2 BAH Contact Tel 01902 445676 Service Description: Advice on eating disorders, CBT, motivational techniques, Nutrition advice Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00
Access: General Practitioners or other primary sources. Someone who has not used the services before must first be referred via the Primary Care Liaison team. Someone who has used the service before can be referred directly.
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Referral and Assessment Service Penn Hospital, Penn Rd Penn WV4 5HN Contact Tel: 01902 445810 Fax: 01902 445997 Service Description: The Referral and assessment service provides a clear first point of contact, ensures that individuals are assessed and if appropriate are directed to the service best suited to their needs. Service Delivery: 24 Hrs, 7 days per week. Bus Numbers: 255,256,64. Access: General Practitioners, Accident and Emergency Department, West Midland Police (Medical Professional), Intake Team (from Wolverhampton City Council) and from within the Black Country Partnership Foundation Trust. How are Referrals made? Emergency: By phone, via A/E and an assessment will be carried out within 6 hours, Urgent: By phone and an assessment will be carried out within 48 hours, Routine: By letter or referral form or via [email protected] and an assessment will be made within 28 days.
Wolverhampton Healthy Minds (Black Country Partnership Foundation Trust) Cleveland House, West Park Hospital, 10-12 Tettenhall Road, Wolverhampton, WV1 4SA Contact Tel: 01902 441859 or 01902 441594 Email:[email protected] Service Description: Wolverhampton Healthy Minds is a psychological therapies service for people who are experiencing common mental health problems such as depression, anxiety and stress. Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00
Bus Numbers: 1, 62A, 891, 892 Access: G.Ps who will give a letter or referral “ticket” with details of how to contact the service. Crisis experienced by existing clients would be directed to the Crisis Home Treatment or the primary care system.
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Wolverhampton Wellbeing Service (Black Country Partnership Foundation Trust) Cleveland House, West Park Hospital, 10-12 Tettenhall Road, Wolverhampton, WV14SA Contact Tel: 08009230222 Email: [email protected] Service Description: Recovery nursing services and vocational services for clients with mild to severe mental health problems. Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00
Bus Numbers: 1, 62A, 891, 892 Access: G.P’s through Healthy Minds. From within the services by Complex care team, Referral and assessment service, Healthy Minds and others.
Wolverhampton Criminal Justice Mental Health Team Low Hill Community Health Centre, Showell Circus, Wolverhampton, WV10 9TH Contact Tel: 01902 444600 Service Description: Work with people with mental health and who are involved with criminal justice system. Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00
Bus Numbers: 2, 25, 25A Access: GPs through the referral and Assessment service, most referrals come from professionals such as probation staff and from within the service.
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Mental Health Resources in Wolverhampton for people aged 18 – 65 years old
Section 5 - Services for Carers and for people with mental disorder
African-Caribbean Community Centre (ACCI) 217 Waterloo Terrace, Newhampton Road East, Wolverhampton WV1 4BA Contact Tel: 01902 571231 Email: [email protected] Service Description: Social inclusion, confidence building, increased Empowerment and community participation Support with personal hygiene/daily living home, hospital and prison visits, liaising with families and carers Support Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 19:30 9:00 – 19:30 9:00 – 19:30 9:00 – 19:30 9:00 – 19:30
Bus Numbers: 5, 5A, 6, 6A, 17, 62, 62A, 535 Access: Self - Referral, Community Mental Health Teams, Psychological Wellbeing Practitioner, Mental Health Liaison Practitioner , Day Opportunity Resource, Families/Carers, Housing Service
Carer Support Team Blossom’s Fold, Off North Street, Wolverhampton, WV1 4HJ Contact Tel: 01902 553409 Website: www.wolverhampton.gov.uk/carers Email: [email protected] Service Description: The Carer Support team offers Carer Assessments, a carer Emergency card scheme, a carer Aware online training course, benefits advice, support groups and forums, emotional support, information and advice as well as signposting to relevant support services.. Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 16.30 9:00 – 16:30 9:00 – 16.30 9:00 – 16.30 9:00 – 16.30
Access: Open referral system.
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Omega Care for Life Phone 0845 259 3163 Email [email protected] Address Freepost RSGB-CYBY-HSCX Omega Care for Life London House, Town Halls Shrewsbury SY1 1TX Website www.omega.uk.net Twitter www.twitter.com/OmegaChatterbox www.twitter.com/OmegaCare Service Description: Outreach and information, events, chatterbox service, carer forum, and a range of support groups across the City. For more information please contact the above numbers/details. Service Delivery: Please contact the above numbers/details as times venue of activities may alter. Access: Open referral system.
Wolverhampton Elder Asians and Disabled group 16 Temple street,, Wolverhampton, WV2 4AN Contact Tel: 01902 448552 Email: [email protected] Services description: Informal support, advice, companionship, information and group work. For times and venue please contact the above.
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Mental Health Resources in Wolverhampton for people aged 18 – 65 years old
Section 6 - Specialist Housing Services
*The following are housing organisations that provide a variety of support in housing related issues. Referrals to
these services are from the Social Worker Team.
Direct Access Pathway Service PA 27, Thornley Street, Wolverhampton WV1 1JS Contact Tel: 01902 773721 Email: [email protected] Service Description: Direct Access Homeless Accommodation Males only Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00
Good Shepherd Ministry The Methodist Centre, 24 School Street, WV1 4LF Contact Tel: 01902 422218 Email [email protected] Service Description: Assist men and women to gain freedom from homelessness, poverty and rejection. Practical help ain all aspects of homelessness. Service Delivery:
Mon Tue Wed Thu Fri
11:00 -15:30 14:00 – 15:30 14:00 – 15:30 14:00 – 15:30 14:00 – 15:30
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Heantun Housing 3 Wellington Road, Bilston, Wolverhampton , WV14 6AA Phone 01902 571100 Email: [email protected] The following housing related support is provided at various locations within the city. Floating Support service Service Description: Housing, rehabilitation, support based on need and include visits at home or another location. Bus Numbers: 23,25,25A, 26, 26A,30,34,39,43,57, 57E, 75E, 79, 80, 223,224,229,303,326 Specialist Asian Women’s Services. (Navjeevan Project) Phone: 01902 312234 Services description. Supported accommodation, floating support and group based (Himmat group) aiming to support Asian Women to live independently and improve mental health and well-being. Bus Numbers: 3, 4, 584, 585. Specialist Asian Men’s service (Shaan Project) Phone: 715548 Service description. Supported accommodation, floating support and group aiming to support Asian men to live independently and improve mental health and wellbeing. Opening hours: Monday-Friday 9.00-17.00 hrs. Please call for further information. Access: Self - Referral and a professional. Bus Numbers: 2, 63, 64. Blakeley Green House, Green Lane, Tettenhall, Wolverhampton WV6 9HU Phone: 745353. Service description: Supported Housing for people with mental health needs. Opening Hours: 24 hr. service. Access: Single referral forum. Bus Numbers: 504,505,506,507. Omari Project (Specialist services but not exclusively for African Caribbean’s) 123 Waterloo Rd, Newhampton, Rd, East. Wolverhampton WV1 4BA
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Contact Tel: 01902 571148 Service description: The Omari Project provides a whole range of housing and related services for individuals that are or have been suffering from mental Disorder. These include units for males, females and flats for couples and individuals. Service delivery: 24 hr. service. For more information please contact 01902 571148. Access: Single referral forum, housing associations. Bus Numbers: 5,5A,6,6A,17,62,62A, 535.
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Midland Heart 132 Compton Rd, Wolverhampton WV3 9QP Contact Tel: 0345 6020540. They have housing related support at various locations within the City. Service Description: Supporting individuals who may need assistance in discovering their own abilities to live independently whilst making sure their care and support needs are met. Floating support is also provided. Opening hours: 9.00 hrs.-17.00 hrs. Bus Numbers: 10,62, 62A, 88, 516, 517,890. Midland Heart 39-41 Bushbury Lane, Wolverhampton WV10 9TN Phone: 01902 425087 Services Description. Support individuals with Housing related matters and rehabilitation. Service Delivery: Contact the above. Bus Numbers: 32,33,63 St Mathews Place 270 Willenhall Rd, Wolverhampton WV1 2JN. Phone 01902 459772 Services Description. Support individuals with Housing related matters and rehabilitation. Service Delivery: Contact the above. Bus Numbers: 25, 25 A,28,30,40,41,57,303,326,327,529.
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Mental Health Plus Bromford support, 49 Neachells Lane, Wednesfield, Wolverhampton, WV 11 3PS Contact Tel: 01902 731089 Service Description: Assist in developing or maintaining the ability to live independently in accommodation. Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00
Bus Number:18,25,25A,57,59,,68,69,89,19.
Wolverhampton Housing Outreach Team Special Needs Unit, Civic Centre, St Peters Square WV11RG 01902 551023 Service Description: General support/assistance to Council tenants Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 16:30
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Mental Health Resources in Wolverhampton for people aged 18 – 65 years old
Section 7 - Contacts and Useful Websites
Citizens Advice Bureau 26 Snow Hill, Wolverhampton WV2 4AD Contact Tel: 01902 572006 (Advice Line Mon-Fri 9-5) Email: district@:wcabx.org Service Description: For general information and advice on most legal issues Service Delivery:
Mon Tue Wed Thu Thu Fri
9.30-14:00 9.30-14:00 9.30-14:00 9.30-14:00 18:30- 20:00 9.30-13:00
Access: Citizens Advice Bureau, Advocacy, Creative Support, Mind, Healthy Lifestyles, Wolves Community Trust, Walking for Health.
Citizens Advice Bureau (Bilston) William Leigh House, 15 Walsall Street, Bilston, WV14 O80 Contact Tel: 01902 572006 (Advice Line Mon-Fri 9-5) Email: district@:wcabx.org Service Description: For general information and advice on most legal issues. Bus Numbers: 23,25,25A,26,26A,30,34,39,43,57,75E,79,80,82,223,224,229,303,326,334,530,531,545. Service Delivery:
Mon Tue Wed Fri
9.30-14:00 9.30-14:00 9.30-14:00 9.30-14:00
Access: Citizens Advice Bureau, Advocacy, Creative Support, Mind, Healthy Lifestyles, Wolves Community Trust, Walking for Health.
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Citizens Advice Bureau (Low Hill) Showell Circus, Low Hill, Wolverhampton, WV10 9JL Contact Tel: 01902 572006 (Advice Line Mon-Fri 9-5) Email: district@:wcabx.org Service Description: For general information and advice on most legal issues Service Delivery:
Mon Tue Wed Fri
10:00 – 12:30 10:00 – 12:30 10:00 – 12:30 10:00 – 12:30
Bus Numbers: 2, 25, 25A Access: Citizens Advice Bureau, Advocacy, Creative Support, Mind, Healthy Lifestyles, Wolves Community Trust, Walking for Health.
Health Watch Wolverhampton. Wolverhampton Voluntary Sector Council, 16 Temple Street, WV2 4AN. Service Description: A new independent service that is set up to ensure people have their say about health and social care services in Wolverhampton. Healthwatch provides information to assist individuals to make choices about services that are being used. Contact Tel 01902 426 271 Email: [email protected] Twitter: @HWWolverhampton Facebook: Healthwatch Wolverhampton Website: www.healthwatchwolverhampton.co.uk
Jobcentre Plus Wolverhampton Molineux House, Temple St, Wolverhampton, WV2 4AU Contact Tel: 0845 604 3719 Service Description: Employment support and information. Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00
Bus Number: 500
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No Panic (National organisation) Tel 01952 680460 Website: www.speakserve.com Service Description: Charity to promote awareness about panic attacks, obsessive compulsive disorders, phobias and anxiety.
Over Eaters Anonymous (National organisation) Contact Tel 07914644467 Email [email protected] site www.oa.org Service Description: UK Wide organisation
Samaritans 54 Newhampton Rd West, Wolverhampton WV2 6RU Contact Tel: 08457 909090 Service Description: Suicide Prevention
Welfare Reform Contact Tel: 01902 572006 Service Description: Basic information on welfare reform in Wolverhampton.
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Mental Health Resources in Wolverhampton for people aged 65 years and
over.
Section 1 - Community support services – Self - Referral and professional
referrals
Age UK Hupton House, 93-94 Darlington Street, WV1 4EX Contact Tel 01902 572060 Website: www.ageukwolves.org.uk
Service Description
Benefit Checks for over 50’s about pension credit, attendance allowance, disability living allowance, council tax and housing benefit, employment support etc.
Service Delivery:
Mon Tue Wed Thu Fri
9:30 – 15:30 9:30 – 15:30 9:30 – 15:30 9:30 – 15:30 9:30 – 15:30
Access: Self - Referral
Adult Social Care Access Point Initial Contact for all adult social care services. Contact Tel: 01902 551199 Service description: information ,support, sign posting, Service delivery:
Mon Tue Wed Thu Fri
8.30- 17.00 8.30 – 17.00 8.30 – 17.00 8.30 – 17.00 8.30 – 16.30
For Emergencies call: 01902 552999.
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Carer Support Team Blossom’s Fold, Off North Street, Wolverhampton, WV1 4HJ Contact Tel: 01902 553409 Website: www.wolverhampton.gov.uk/carers Email: [email protected] Service Description: The Carer Support team offers Carer Assessments, a carer Emergency card scheme, a carer Aware online training course, benefits advice, support groups and forums, emotional support, information and advice as well as signposting to relevant support services.. Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 16.30 9:00 – 16:30 9:00 – 16.30 9:00 – 16.30 9:00 – 16.30
Access: Open referral system.
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Dementia Cafes Café in the Park 1st Tuesday of the month 10.00 am to 12.00 noon Bantock House Museum & Park, Finchfield Road, Wolverhampton, WV3 9LQ Wednesfield Café 2nd Tuesday of the month 10.30 to 12.30 pm Wednesfield Community Centre, Well Lane Wednesfield, WV11 7XT 'Suhaani Yaadein' (Beautiful Memories) 1st Wednesday of the month 10.00 am to 12.30pm Blakenhall Community Centre,, Bromley St, Wolverhampton, WV2 3AS Gathering Space Café 3rd Thursday of the month 10.30 am to 12.30pm Gathering Space Meeting Room Wolverhampton Art Gallery, Lichfield St, Wolverhampton, WV1 1DU Memory Lane Café African Caribbean 3rd Friday of the month 12.00 pm to 2.00 pm 218-220 Waterloo Terrace, Newhampton Road East, WV1 4BA Dementia Cafes Bert Williams Café 4th Thursday of the month 2.00 pm to 4.00 pm Bert Williams Leisure Centre, Nettllefolds Way, Bilston, WV14 0EF These offer special sessions where people who suffer from Dementia and their carers can meet others with the same condition, engage in activities and gain further information about general issues. Contact 07714139678 or 07714139679
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Ekta Day Centre (Asian Elders) Centre, Mander Street, Pennfields, WV3 0JE Contact Tel: 07766421448 07795301857 Service Description: Support, “Food and Mood”, creative projects, Gentle movement and exercise, managing worry, relaxation and more. Service Delivery:
Mon Tue Wed Thu Fri
10:00 – 15.00 10:00 – 15.00 10:00 – 15.00 10:00 – 15.00 10:00 – 15.00
Bus Numbers: 2, 63, 64 Access: Open.
Heath Town Senior Citizens Project (African Caribbean older people) Brooklands Parade, WV1 2ND Contact Tel: 01902 352944 Service Description: Craft work, flower arranging, Keep Fit, Group Work, Cultural issues, carer support. Service Delivery:
Mon Tue Wed Thu Fri
10:00 – 16.00 10:00 – 16.00 10:00 – 16.00 10:00 – 16.00 10:00 – 16.00
Access: Local Assessment, GP, other health professional/ district nurse.
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Omega Care for Life Phone 0845 259 3163 Email [email protected] Address Freepost RSGB-CYBY-HSCX Omega Care for Life London House, Town Halls Shrewsbury SY1 1TX Website www.omega.uk.net Twitter www.twitter.com/OmegaChatterbox www.twitter.com/OmegaCare Service Description: Outreach and information, events, chatterbox service, carer forum, and a range of support groups across the City. For more information please contact the above numbers/details. Service Delivery: Please contact the above numbers/details as times venue of activities may alter. Access: Open referral system.
Voiceability IMHA (Independent Mental Health Act Advocacy) and Independent Mental Capacity Advocacy) Contact Tel: 01902 255 015 Email: [email protected] Website : www.voiceability.org Twitter: twitter.com./voiceability_va Service Description: Independent Mental Health Advocacy (IMHA) for those detained under some sections of the Mental Health Act, on CTOs/guardianship or conditional discharge as well as Independent Mental Capacity Advocacy. (IMCA) Service Delivery:
Mon Tue Wed Thu Fri
9:00 -17:00 9:00 -17:00 9:00 -17:00 9:00 -17:00 9:00 -17:00
Access: Self - Referral , nearest relative, Citizens Advice Bureau, Advocacy, Creative Support, Mind, Healthy Lifestyles, Wolves Community Trust, Walking for Health and any professionals.
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Wolverhampton Elder Asians and Disabled group 16 Temple street,, Wolverhampton, WV2 4AN Contact Tel: 01902 448552 Email: [email protected] Services description: Informal support, advice, companionship, information and group work. For times and venue please contact the above.
Zion City Tabernacle 126 Compton Rd, Compton, Wolverhampton WV3 9QB Contact Tel: 01902 712 232 Website: www.zioncitytabernacle.org.uk Email: [email protected] [email protected] Service Description: Social Support, lunch, information giving, socialisation, activities. For more details please contact Ms Veronica Hamilton. Bus Numbers: 10, 62, 62A, 88, 516, 517, 890 Access: Self - Referral and others.
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Mental Health Resources in Wolverhampton for people aged 65 years and
over.
Section 2 Services that need a referral from a General Practitioner and other
agencies
Subject to amendments
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Cognitive Stimulation Therapy Contact Tel 01902 575152 or 01902 444047. Contact www.cstdementia.com Service Description Treatment for people with Mild and Moderate dementia. Activities physical games, sounds, childhood events, current affairs and word association. Treatments involve a series of limited sessions and they are run once per week. Access: Community Mental Health Teams, for those known to the service, GP referral. This process is started by a GP who refers to an Older Adult Consultant Psychiatrist.
Community Teams for Older Adults (3 Teams which cover The North, South West and South East of Wolverhampton) Brooklands Health Centre, Brooklands Parade, Wolverhampton WV1 2ND Contact Tel: 444049/445794 Service Description. Support is provided for individuals to carry on with their daily lives, Self - Referral -care, home tasks, and leisure activities. There are also group sessions at various venues in the community, 1:1 talking therapy sessions, anxiety management and relaxation. The team consist of psychiatric nurses, Occupational Therapists, technical instructors, support workers, psychiatrists and psychologists. Access: Self - Referral and other health professionals. The Team is available Monday- Friday 9.00-17.00 hrs. Bus Numbers: 40,529, 258.
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Memory Clinic Black Country Partnership Foundation Trust Brooklands Health Centre, Brooklands Parade WV1 2 ND
Contact Tel 01902 445 794
Service description:
Memory Assessment Service for older and younger people suspected to be suffering from dementia. Assessment and possible treatment for people who are suffering from certain type of dementia. Joint consultation work with Learning Disability and dementia based at Pond Lane Clinic.
Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00
Consultant clinics Tuesdays and Thursdays.
Bus Numbers 40,529, 258
Access: General Practitioner only.
Penn Hospital (Inpatient) Black Country Partnership Foundation Trust (BCPFT) Penn Hospital, Penn Rd Penn WV4 5HN Contact Tel: 01902 444141 Service Description 16 bedded in-patient ward (Meadow) for both male and female clients with a variety of mental health disorders. Service Delivery: 24 Hrs Bus Numbers: 255, 256, 64, 586, 63 Access: General Practitioner, Outreach team, Community mental health team, other doctors
within Penn Hospital, New Cross Hospital, Casualty, social workers.
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Penn Hospital (Home treatment Team) Black Country Partnership Foundation Trust (BCPFT) Penn Hospital, Penn Rd Penn WV4 5HN Contact Tel: 01902 444234 Service Description Older people’s Home treatments team. For those who are experiencing mental health crisis and who can benefit from treatment at home Service Delivery: 7 days per week from 8.00-17.00 hrs. Week-ends 8.00-17.00 hrs. Bus Numbers 255,256, 64, 63, 586. Access: GP’s by letter or phone call to Consultant Old Age Psychiatrist, community mental health teams, old person’s liaison team, crisis team and in-patient services.
Safeguarding Adults Contact Tel: 01902 553218, 551199. www.wolverhampton.gov.uk www.scie.org.uk/publications/reports/reports60 A West Midlands agency comprising of the police, Fire Service, Ambulance, Strategic Health Authority and the Care service providers with the main objective of raising the profile of abuse and address abuse when it is identified. Access: All sections of the community.
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Mental Health Resources in Wolverhampton for people aged 65
years and over.
Section 3 - Contacts and Useful Websites
Useful Websites (Adult Services 18-65)
www.nsun.org.uk
www.revolving-door.org.uk
www.together-uk.org
www.richmondfellowship.org.uk
www.centreformentalhealth.org.uk
www.soundminds.co.uk
www.healthline.com/health/bipolar
www.mindfulemployer.net
www.mentalhealth.org.uk
http://www.bigwhitewall.com
www.sane.org.uk
www.time-to-change.org.uk
www.rethink.org
www.mind.org.uk
www.blackmentalhealth.org.uk
www.afiyatrust.org.uk
www.turning-point.co.uk
www.samaritans.org
www.turn2me.org
www.carers.org/help-derectory/mental-
health-conditions
www.rcpsych.ac.uk/expertadvice/translati
ons.aspx
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www.nhs.uk/livewell/screening/paged/checksover65s
www.age.uk.org.uk
www.alzheimers.org.uk
www.helpguide.org
www.net.doctor.co.uk
www.rcpsch.ac.uk
www.health.com
www.gmhfonline.org
www.bbc.co.uk/science
www.welcome.ac.uk
www.womenshealth.org
www.mind.org.uk
www.turn2me.org
www.rcpsych.ac.uk/expertadvice/translations.aspx
www.time-to-change.org.uk
50
Mental Health Resources in Wolverhampton for Children and Young people’s
Service Emergency Contacts
NHS SERVICE Ring 111 Service Description: If you need medical help but it’s NOT an emergency situation. NHS 111 is available 24 hours a day, 365 days per year. Calls are free from landlines and mobile phones.
The Phoenix Health and Walk in centre. Parkfield Rd, Wolverhampton, WV4 6ED. Contact Tel: 01902 444677 Service Description: A nurse led Centre that offers on- the- spot treatment and advice for minor health problems, ailments and injuries. No appointment needed. Service Delivery:
Mon Tue Wed Thu Fri
10:00 – 19:00 10:00 – 19:00 10:00 – 19:00 10:00 – 19:00 10:00 – 19:00
Saturdays, Sundays and Bank Holidays 10.00 am -4.00 pm Bus Routes. 526, 558.
Showell Health and Walk in Centre Fifth Avenue, Low Hill, Wolverhampton, WV10 9ST Contact Tel: 01902 446711 Service Description: A team of health professionals includes Doctors, Advanced Nurse Practitioners, and Practice nurses compliment by an administrative team. It offers on- the- spot treatment and advice for minor health problems, ailments and injuries. No appointment needed.
Mon Tue Wed Thu Fri
10:00 – 19:00 10:00 – 19:00 10:00 – 19:00 10:00 – 19:00 10:00 – 19:00
Saturday and Sunday 8.00-20.00 hrs Bus Routes; 2,25,25A
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Emergency Duty Team Contact Tel: 01902 552999 Text Phone: 01902 553929 Service Description: For urgent help in an emergency out of office hours Service Delivery: Monday-Friday 16.30-08.30. All day weekends and Bank Holidays.
Mental Health Duty Team 300 Dunstall Rd, Whitmore Reans, WV6 0NZ Contact Tel: 01902 553446 Service Description: For Mental Health Act Assessment, people in crisis, Self - Referral -referrals, assessment for respite care/supported housing, or any social care needs, Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00
*24 hr. on call service
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Mental Health Resources in Wolverhampton for Children and Young people’s
Section 1 –Services individuals can refer to themselves (Self - Referral -Support
Groups)
Engage Youth Empowerment Service (EYES)
11 Waterloo Road WV14DJ
Contact Tel: 01902 426 650/0751 536 0386 Email: [email protected],
Service Description:
Youth Engagement, information giving, rights and responsibilities, police, probation, service
work, literacy, numeracy and discrimination workshops.
Service Delivery:
Bus Numbers: 5, 5A, 6, 6A, 17, 62, 62A, 535
Access: Self - Referral /police, probation service, family
Mon Tue Wed Thu Fri
9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00
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Mental Health Resources in Wolverhampton for Children and Young people’s
Section 2 - Community support services – Self - Referral referrals and professional
referrals
Base 25 (services for those mainly aged between 11-25, with some targeted
work with under 11’s)
25 Castle House, Wheelers Fold WV1 1ST
Contact Tel: 01902 572040, Freephone 0800 0730 233, Text: 07800002222 Email :
[email protected] Website: [email protected]
Service Description:
Anger management, Counselling, drop-in, Health projects, Psychological Wellbeing
practitioners, LADS (Activities for young men), LAD-Z-OWN, Newly arrived project, PAYP
(Positive activities for young people) prevention of Self - Referral -harm, volunteer 2
employment, training opportunities, Information and advice for those not in education and
employment, Young Dads project., support for those who have or living with parents who
have mental health issues.
Service Delivery:
Access: Self - Referral and any other i.e. schools and parents
Mon Tue Wed Thur Fri
9:00 -17:00 9:00 -17:00 9:00 -17:00 9:00 -17:00 9:00 -17:00
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Wolverhampton Substance Misuse Service Head Office: Horizon House, Pitt Street, WV3 0NF. Contact Tel: 0300-123-3360 (Lines are open 24/7) Fax: 01902 427 300. Email: [email protected], Website: www.recoverynearyou.org.uk/wolverhampton360 Service description: Wolverhampton Substance Misuse Service is a free, new, confidential
service for the people of the city. We help anyone who is concerned about their own drinking
or drug use or someone else’s. Just one call will start your way to help.
Service delivery: No appointment needed. Services are available across the city.
Monday-Friday 9.00-17.00 hrs
Access: Individuals can refer themselves or by their families/friends and also from GPs,
police, probation and any professionals
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Mental Health Resources in Wolverhampton for Children and Young people’s
Section 3 - Social Care /Local Authority Services
Children and Families Locality teams
Contact Tel:
South West 01902 553100
North East 01902 553166
South East 01902 551601
Service Description:
General advice/guidance
Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00
Access: Open
Looked After Children and Care Leavers Service
Contact Tel: 01902 551155
Service Description:
General advice/guidance
Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00
Access: Open
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Wolverhampton City Council
Social Services
Contact Tel: 01902 552999 Text Phone: 01902 553929 Service Description:
Provides a wide range of support and services to children in need and their families, and
mental health needs.
Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00
Access: Self - Referral and any other professionals
Wolverhampton Parent Partnership Services
Neachells Lane, Wednesfield WV11 3PG
Contact Tel: 01902 556945, 555860, 550396
Service Description:
Telephone helpline, listening ear, information giving, events, learning opportunities,
exclusion support.
Service Delivery:
Mon Tue Wed Thu Fri
8:30 – 17:00 8:30 – 17:00 8:30 – 17:00 8:30 – 17:00 8:30 – 16:30
Bus Numbers 18, 25, 25A, 57, 59, 63, 68, 69, 89, 19.
Access: Schools and a variety of professionals.
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Wolverhampton Housing Outreach Team
Special Needs Unit, Civic Centre, St Peters Square , WV1 1RG
Contact Tel: 01902 551023
Service Description:
General support, assistance to Council tenants
Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 16:00 9:00 – 16:00 9:00 – 16:00 9:00 – 16:00 9:00 – 16:00
Access: From organisations and council staff
Youth Offending Service
SGS House, John’s Lane, Tipton Rd, Oldbury, B69 3HX
Contact Tel: 0121 5578 804
Service Description:
Young people who are in contact with the police, courts, and victims of crime and with those
who are risk of getting involved in crime.
Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00
Access: Youth offending team
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Mental Health Resources in Wolverhampton for Children and Young people’s
Section 4 - Services that need a referral from a General Practitioner
59
Children and Families Locality teams
Contact Tel:
South West 01902 553100
North East 01902 553166
South East 01902 551601
Service Description:
General advice/guidance
Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00
Access: Open ie GPs, School and other nurses, professionals, police, parents and Self -
Referral
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Crisis and Home Treatment Team
Penn Hospital, Penn Rd, Penn WV4 5HN
Contact Tel 444141
Service Description:
Offers specialist and intensive services to children whose needs cannot be met by lower tier
Child and adolescent services.
Bus Numbers: 255, 256, 63,64,586.
Service Delivery:
Mon Tue Wed Thu Fri Sat Sun
8:00 –
20:00
8:00 –
20:00
8:00 –
20:00
8:00 –
20:00
8:00 –
20:00
8:00 –
20:00
8:00 –
20:00
Access: All referrals should be made to the Wolverhampton Child and Adolescent, child and
family services. If they meet the criteria for this team, this will be passed to the team to
consider.
During Out of hours: The crisis and home treatment team covers the paediatric wards at
New Cross hospital and offers CAMHS assessment.
Wolverhampton CAMHS Child and Family Service
The Gem Centre, Neachells Lane, Wednesfield, Wolverhampton, WV11 3PG
Tel: 01902 444021
Service Description:
The Child and Family Service is a service with lots of different professionals who assess,
diagnosis and provide treatment for any child or adolescent up to 18 years of age who are
experiencing mental health difficulties.
If you have an urgent problem you will need to see your GP as soon as possible who will
make an urgent referral to the team if appropriate. In cases of emergency’s we advise
attendance at Accident and Emergency department at your local hospital.
Bus Numbers 18, 25, 25A, 57, 59, 63, 68, 69, 89, 19.
Access: GPs, Social Workers, Health Visitors, School Professionals, Paediatricians/ Hospital
Doctors, Paediatric Occupational Therapists, Specialist Nurses, School Nurses
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Multi-agency support Team 1-8
1. Deansfield School, Deans Rd, WV1 2BH, Tel: 01902 550038 and 553509
Bus Numbers: 25,25A, 28,30,40, 25, 41, 57, 303, 326,326, 529.
2. South Wolverhampton and Bilston Academy, Dudley Street, WV14 0LN, Tel: 551953,
558798
Bus Numbers: 22,81,82,126,229,26,28,224, 530.
3. Graiseley Centre, Pool Street, WV2 4NE Tel: 01902 550670
Bus Numbers: 255,256,64,63,568.
4. Warstones Primary Schools, Warstones Rd, Penn WV4 4LU Tel 01902 555946
Bus Numbers: 2
5. Valley Park Campus, Cromer Gardens WV6 0UA Tel 01902 550609
Bus Numbers: 5, 5A, 6 , 6A, 17, 62, 62A 535
6. Priory Green Centre, Whitburn Close, Penderford, WV9 5NJ 01902 556010
Bus Numbers: 4, 6, 6A.
7. Berrybrook Primary School, Greenacres Avenue, Underhill, WV 10 8NZ
Phone 01902 556952
Bus Numbers 11, 63, 70.
8. Alfred Squire Rd, Wednesfield, WV11 1XU 01902 555987
Bus Numbers: 18, 25, 25A, 57,59,63,68,689,89,560.
Service Description:
Provides a wide range of support and services to children in need and their families, and
mental health needs.
Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00
Access: Self - Referral and any other professionals
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The Gem Centre
Neachells Lane, Wednesfield, Wolverhampton, WV11 3PG
Tel: 01902 444021
Service Description:
Services are provided by Royal Wolverhampton Hospital's Trust, Black Country Partnership
NHS Foundation Trust and Wolverhampton City Council including those who may have
special needs and/or disabilities
Service Delivery:
Mon Tue Wed Thu Fri
8:30 – 17:00 8:30 – 17:00 8:30 – 17:00 8:30 – 17:00 8:30 – 17:00
Bus Numbers 18, 25, 25A, 57, 59, 63, 68, 69, 89, 19.
Access: GPs, Social Workers, Health Visitors, Schools, Hospital Doctors, specialist nurses,
school nurses.
The Key Team
Valley Park, Cromer Gardens Whitmore Reans, Wolverhampton ,WV6 0UA Contact Tel: 01902 551 680 Service Description:
It is a multi-agency service and provides intensive services that help young people and their
families to move forward. The team aims to address their health and wellbeing, empower
young people to improve and enhance their lives.
Service Delivery:
Mon Tue Wed Thu Fri
8:30 – 17:00 8:30 – 17:00 8:30 – 17:00 8:30 – 17:00 8:30 – 17:00
Bus Numbers 5, 5A, 6, 6A, 17, 62, 62A, 535
Access: GP’s to the Child and Family Service, professionals in secondary care, the external
placement panel, Social Workers, Health Visitors, Schools, Hospital Doctors, specialist
nurses, school nurses.
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Youth Offending Service
SGS House, John’s Lane, Tipton Rd, Oldbury, B69 3HX
Contact Tel: 0121 5578804
Service Description:
Young people who are in contact with the police, courts, and victims of crime and with those
who are risk of getting involved in crime.
Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00
Access: Youth offending team
Wolverhampton Parent Partnership Services
Neachells Lane, Wednesfield WV11 3PG
Contact Tel: 01902 556945, 555860, 550396
Service Description:
Telephone helpline, listening ear, information giving, events, learning opportunities,
exclusion support
Service Delivery:
Mon Tue Wed Thu Fri
8:30 – 17:00 8:30 – 17:00 8:30 – 17:00 8:30 – 17:00 8:30 – 16:30
Bus Numbers 18, 25, 25A, 57, 59, 63, 68, 69, 89, 19.
Access: Schools and a variety of professionals.
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Mental Health Resources in Wolverhampton for Children and Young people’s
Section 5 - Useful Websites and Contacts
Citizens Advice Bureau
26 Snow Hill, Wolverhampton WV2 4AD
Contact Tel: 01902 572006 (Advice Line Mon-Fri 9-5) Email: district@:wcabx.org
Service Description:
For general information and advice on most legal issues
Service Delivery:
Mon Tue Wed Thu Thu Fri
9.30-14:00 9.30-14:00 9.30-14:00 9.30-14:00 18:30- 20:00 9.30-13:00
Access: Citizens Advice Bureau, Advocacy, Creative Support, Mind, Healthy Lifestyles,
Wolves Community Trust, Walking for Health.
Citizens Advice Bureau (Bilston)
William Leigh House, 15 Walsall Street, Bilston WV14 OAT
Contact Tel: 01902 572006 (Advice Line Mon-Fri 9-5) Email: district@:wcabx.org
Service Description:
For general information and advice on most legal issues
Service Delivery:
Mon Tue Wed Fri
9.30-14:00 9.30-14:00 9.30-14:00 9.30-14:00
Bus Numbers: 23, 25, 25A, 26, 26A, 30, 34, 39, 43, 57, 75E, 79, 80, 82, 223, 224, 229, 303,
326, 334, 339, 530, 531, 545.
Access: Citizens Advice Bureau, Advocacy, Creative Support, Mind, Healthy Lifestyles,
Wolves Community Trust, Walking for Health.
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Citizens Advice Bureau (Low Hill)
Showell Circus, Low Hill, Wolverhampton, WV 10 9TH
Contact Tel: 01902 572006 (Advice Line Mon-Fri 9-5) Email: district@:wcabx.org
Service Description:
For general information and advice on most legal issues
Service Delivery:
Mon Tue Wed Fri
10:00 – 12:30 10:00 – 12:30 10:00 – 12:30 10:00 – 12:30
Bus Numbers: 2, 25,25A
Access: Citizens Advice Bureau, Advocacy, Creative Support, Mind, Healthy Lifestyles,
Wolves Community Trust, Walking for Health.
Jobcentre Plus Wolverhampton Molineux House, Temple St, Wolverhampton, WV2 4AU Contact Tel: 0845 604 3719 Service Description: Employment support and information. Service Delivery:
Mon Tue Wed Thu Fri
9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00 9:00 – 17:00
Bus Numbers: 500
No Panic (National organisation)
Charity to promote awareness about panic attacks, obsessive compulsive disorders, phobias
and anxiety
Tel 01952 680460
www.speakserve.com
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Over Eaters Anonymous (National organisation)
UK Wide organisation
07914644467
Web site www.oa.org
Email [email protected]
Samaritans
54 Newhampton Rd West, Wolverhampton WV2 6RU
Contact Tel: 08457 909090 Email: [email protected]
Service Description:
Suicide Prevention
Welfare Reform Contact Tel: 01902 572006 Service Description: Basic information on welfare reform in Wolverhampton.
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Useful Websites
www.youngminds.org.uk
www.barnardos.org.uk
www.actionforchildren.org.uk
www.camh.org.uk
www.chimat.org.uk
www.place2be.org.uk
www.nspcc.org.uk
www.turning-point.co.uk
www.carers.org/help-derectory/mental-health-conditions
www.skybadger.co.uk
www.thecalmzone.net
www.evidence.nhs.uk
www.minds.org.uk
www.turn2me.org
www.getconnected.org.uk
www.yuth2youth.org.uk
www.healthtalkonline.org
www.rcpsych.ac.uk/expertadvice/translations.aspx
www.time-to-change.org.uk
www.evidence.nhs.uk
www.docready.org
