Directory 2011 Final

2011AIM SADirectory

WINNER SA LARGE TRAINING PROVIDER OF THE YEAR

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AIM SA SUSTAINABILITY STRATEGY

AIM SA believe that adopting and advocating sustainable environmental, social and business practices is essential for the growth of our economy and the survival of our planet.

This belief and our commitment to promote, both by our actions and through education, sustainable and responsible environmental, social and business practices is consistent with AIM SA’s vision to “develop better leaders and managers for a better society.”

WHAT ARE WE DOING?

In 2008 and 2009 AIM SA participated in audits on its policies, practices and facilities at the CMD, and in 2010 implemented recommended improvements to reduce our carbon footprint and to ensure sustainability is integral to our strategic and business planning, as well as to our day to day operations.

AIM SA is developing a suite of courseware and educational products with the purpose of preparing leaders for making decisions, managing change and implementing innovations for environmental, social and business sustainability.

DEVELOPING A COMMITMENT TO SUSTAINABILITY AND PROMOTING EDUCATION IN SUSTAINABILITY

To see more detail about what AIM SA is doing please visit www.aimsa.com.au/aim-to-sustain

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> Business> Business Sales> Financial Services> Frontline Management> Government> Government (Financial Services)> Government (Project Management)> Human Resources> Marketing> Occupational Health and Safety> Project Management> Training and Assessment (TAA)

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Where will you start your journey?Contact an AIM SA Representative to assess your entry point or go to our website to complete your skills audit: www.aimsa.com.au

Exp

erienced M

anagers

Sup

ervisors, Team Lead

ers, Managers

Sup

ervisors, Team Lead

ers, New

Managers

Frontline Staff

AIM SA’s Learning Pathway

THE AIM SA LEARNING PATHWAY IS A

COMPREHENSIVE SYSTEM FOR BUSINESS

PROFESSIONALS TO DEVELOP THEIR

SKILLS AND KNOWLEDGE WITHIN A

“WHOLE OF CAREER” PERSPECTIVE.

This professional development system is unique

in that the full spectrum of education and training

from Certifi cate III level to MBA is offered by the

one provider, giving you consistent, high quality

and relevant development opportunities. The

pathway gives you multiple entry and exit points

so that you can move in and out of training and

education programs according to your

professional needs, while allowing you to pursue

your overall development goals. Diploma and

Advanced Diploma programs may provide entry

into the AIM SA Graduate School of Business

Graduate Certifi cate in Management if other

entry requirements are met.

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From the CEO

Challenges & Opportunities

For most organisations, the post Global Financial

Crisis period is presenting ongoing challenges

but also has identifi ed new opportunities.

This has meant that to remain competitive,

organisations will need to develop both targeted

and realistic workforce development plans that

ensure skills continue to be developed and that

the very best employees are retained.

Research indicates that South Australia will face

a future labour, especially for skilled workers. The

South Australian Training & Skills Commission

has highlighted that:

‘To meet the projected industry demand for

skills, and to up-skill the existing workforce, it is

projected that South Australia will need to deliver

260,000 post school education and training

qualifi cations over the next 5 years’.

This means that as we move into 2011 and

improving economic conditions, all organisations

will need to have a clear focus on their people

management strategies. AIM SA will argue

that this directly relates to strategies that are

underpinned by skill development and that

organisations will need to particularly focus on:

• Retention of their most highly skilled people

• A commitment to skill development through

appropriate workforce planning

• Meet return on investment (ROI) expectations

through increased productivity and motivation

• Develop attraction strategies that will help win

the talent war and the pending skills shortage

AIM SA is committed to assisting South

Australian organisations navigate through these

challenging times and this 2011 Directory

highlights the practical ways we can help

organisations grow and develop.

During 2011 AIM SA will continue to deliver on

three key strategies which will help ensure that

we remain a results oriented partner to

organisations in all sectors:

A unique Education & Training Articulation

Pathway – with qualifi cations from Certifi cate III

to MBA, AIM SA offers unique education and

training learning opportunities to support

individual and organisational development needs.

Our Skills and Assessment Strategy –

supporting the State’s Strategic Plan, AIM SA

has committed itself to increasing the number

of people with non-school qualifi cations.

An integrated business model delivering

practical solutions – as a professional

management organisation AIM SA offers

products, services and facilities that support

delivery of a total business solution for our clients.

In short, the ongoing commitment we make is

that we shall do our very best to deliver the right

solutions so that the right results are achieved

by our clients.

John Stokes FAIM CPMgr

AIM SA’s core purpose is to ‘develop better managers and leaders for a better society’ and we do this by offering products and services that enhance skills thereby improving performance and supporting career development.

Contents

CENTRE FOR MANAGEMENT DEVELOPMENT 4-8

Continuous Improvement 4

Centre for Management Development 5

Room Confi gurations and Capacities 7

PROFESSIONAL AND CORPORATEMEMBERSHIP 9-11

Corporate Membership 9

Professional Membership 10-11

MBA AND POST GRADUATE 13-18

MBA 14

Graduate Diploma in Management 15

Graduate Certifi cate in Management 15

Graduate Certifi cate in Management (Consultancy Practice) 16

Graduate Certifi cate in Sustainable Development 16

Entry Requirements 16-17

Executive Development 18

Graduate School Online Community 18

CUSTOMISED TRAINING AND QUALIFICATIONS 19-21

PROGRAMS AND QUALIFICATIONS 23-96

Programs and Qualifi cations 23

Program Entry Requirements and Levels 24-25

Qualifi cations 26-28

Available Programs and Units of Competency 29-32

MANAGEMENT AND SUPERVISION 33-52

Appraising and Managing Performance 34

Building a Business Case for Sustainability 34

Coaching and Mentoring 35

Continuous Improvement 35

Customer Service 36

Developing High Performance Teams 36

Effective People Management 37

Effective Workplace Relationships 37

Ethics, Values and Resilience 38

Leading a Learning Workplace 38

Manage and Implement Change 39

Manage Customer Service 39

Manage People Performance 40

Manage Projects 40

Manage Work Priorities 41

New Manager 41

New Supervisor 42

New Supervisor (The Next Step) 43

Operational Plans 44

Organisational Leadership 44

Personal Work Priorities 45

Promote Innovation 45

Quality Management and Process Improvement 46

Risk Management 46

Risk Management Processes 47

Strategic Business Planning 47

Team Effectiveness 48

The Professional Executive Assistant 48

Time Management 49

Time Management is Self Management 49

Workplace Information 50

Workplace Leadership 50

Management Intensive - The Aspiring Manager (Certifi cate IV in Frontline Management) 51

Management Intensive - The Developing Manager (Diploma of Management) 52

COMMUNICATION 53-61

Assertiveness Skills 54

Business Writing Skills 54

Confl ict Resolution 55

Creative Problem Solving 55

Dealing with Grumpy, Moody People 56

Effective Communication 56

Effective Meetings and Minutes 57

Managing Meetings 57

Managing Workplace Stress 58

Negotiation Skills 58

Professional Presentations 59

Professional Telephone Techniques 59

Public Speaking Skills 60

Report Writing 60

Writing Policies and Procedures 61

FINANCE 62-64

Day to Day Accounts 63

Finance for Non-Finance Managers 63

Manage Team Budgets 64

Understand Financial Reportsand Accounting Basics 64

HUMAN RESOURCE MANAGEMENT 65-71

Behavioural Interviewing 66

Effective Human Resource Services 66

Human Resource Fundamentals 67

Manage Employee Relations 67

Organisational Development 68

Plan and Manage Human Resource Strategy 68

Recruit, Select and Induct Employees 69

Review and Reward Staff Performance 69

Working with Diversity 70

Diploma of Human Resource Management (Intensive) 71

PROJECT MANAGEMENT 72-75

Applied Project Management 73

Contract Management 74

Project Management Fundamentals 74

Diploma of Project Management – Workshop 75

SALES AND MARKETING 76-85

Building Client Relationships 77

Essential Selling Skills 77

Fundamentals of Marketing 78

Key Account Management 78

Manage Marketing Performance 79

Managing a Sales Team 79

Market Analysis 80

Market Profi ling 80

Marketing and Promotion Strategies 81

Meeting Customer Needs 81

Plan Sales and Manage Clients 82

Strategic Marketing 82

Certifi cate IV in Business Sales (Intensive) 83

Certifi cate IV in Marketing (Intensive) 84

Diploma of Marketing (Intensive) 85

TRAINING AND ASSESSMENT 86-91

Assessing in the Australian VET System 87

Assessing in the Workplace 87

Design Learning Programs 88

Train the Trainer 88

Training Delivery Skills 89

Training for Sustainability 89

Training Needs Analysis 90

Training Tactics 90

Certifi cate IV in Training and Assessment (Intensive) 91

WORKPLACE SAFETY 92-94

Occupational Health and Safety Systemsand Processes 93

OHS Committees – Making a Difference 94

Workplace Safety 94

Short Program Enrolment 95

Maximise Your Training Dollar 96

ASSESSMENT AND SUPPORT 97-105

Learning Pathway - See front fold out section

Nationally Recognised Training and Assessment 97

AIM SA Program Assessment 98-100

National Recognition and Credit Transfer 101

Skills Recognition (RPL) 102-103

Access and Equity 104

Grievances and Appeals Procedure 105

CONTACT DETAILS - AIM NATIONALLY 106

TRAINING CALENDAR REAR FOLDOUT

4

THE CLIENT & CONTINUOUSIMPROVEMENT

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CURRICULUM(See adjacent page 19)

SYSTEMS &PROCESSES(See adjacent page 23)

FAC

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S

(See adjacent page 5)

YOUR EXPERIENCE(See adjacent page 13)

Continuous Improvement

Our Continuous Improvement plans

for the year 2011

• More short seminars and professional

development events and opportunities

to network

• Further development and use of the

Online Community to enhance the

face-to-face learning experience

• Set up Communities of Practice around

Management topics

• Using technology to report on the

improvements made due to your

feedback including a ‘Feedback in Action’

section on our website

• Implementation of a new client

management system

To learn more about Continuous

Improvement and Innovation please

see the following programs:

• Continuous Improvement

• Promote Innovation

• Quality Management and

Process Improvement

In response to your feedback AIM SA is continually improving

What is Continuous Improvement? An ongoing process of looking at what we do and how we do it, making improvements that result in better outcomes for our staff and clients.

CENTRE FORMANAGEMENTDEVELOPMENT

Venue Hire at C

MD

CMD

• Healthier menu

• Upgraded rooms

• Free carparking

• Outdoor common areas

• Environmentally friendly

What does this mean for AIM SA clients?

AIM SA does not offer a “green training

package” option as we are endeavouring to

make all our training as environmentally

responsible as possible.

• Wherever practicable the amount of printed

material will be reduced

• Paper used for printed materials is sourced

from sustainable options (recycled or PEFC

certifi ed paper)

• Environmentally friendly options for other

stationery items such as pens, note pads,

sticky notes are used wherever practicable

• Electronic invoicing, electronic

correspondence, computer-to-computer

faxing options have been introduced

• A range of recycling and other waste

management programs are in place to reduce

our impact on the environment

• Energy saving lighting has been updated

throughout the building

In response to your feedback AIM SA is continually improving Facilities

5

The Centre for Management Development (CMD), home of the Australian Institute of Management SA, is one of Adelaide’s largest purpose built venues. Boasting an outstanding array of rooms and facilities, the CMD is available for hire by the business community.

Centre for Management Development

Located just down the

road from the Adelaide

Entertainment Centre,

minutes from the CBD.

“ I manage all logistics and administration for our leadership training. Over the last four years AIM SA has provided a venue that meets all our criteria to deliver effective training. AIM SA is located close to the CBD and transport, and provides free undercover parking. The training rooms are spacious with plenty of

natural light and provide an enjoyable learning environment. I have always found the staff to be friendly, professional and attentive to our needs. I would recommend AIM SA as a fi rst class training venue in Adelaide.”

Julie BoseleyLearning & Development AssociateBAE Systems Australia

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An Ideal Venue

With fi rst class training rooms, meeting, presentation and conference rooms, fl exible catering, a team of dedicated staff and a wide range of other benefi ts, the CMD is the ideal venue for any type of business meeting or function.

The facilities and services can be tailored

to suit your specifi c requirements.

Please contact the Functions & Facilities

Team to arrange a tour of the CMD.

CMD Sustainability

The CMD was designed and built with reducing AIM SA’s environmental footprint in mind.

AIM SA has reduced its environmental impact even further by acting on continuous improvement and innovation ideas from staff and others.

AIM SA has reduced its waste to landfi ll since 2007 by reducing the amount of waste generated and recycling wherever practicable, including organic waste.

AIM SA’s energy use has been reduced by installing energy effi cient lights, technology and practices.

Water use has been reduced through use of fl ow controlled taps and waterless urinals.

AIM SA will continue to seek out cost effective, practicable ways to reduce our impact on the environment even further.

AIM SA encourages all visitors to the CMD to consider public transport. The CMD is close to bus, train and tram stops along Port Road.

Superb boardroom facility available for executive meetings or perfect for client development functions.

Ideal environment for both small and large groups

High quality, comfortable seats and furniture

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Executive Development rooms and accompanying lounge

Learning & Development rooms and accompanying lounge

Green Room for meals and networking

Quality audio visual equipment

Modern, fresh and comfortable

2 14

3

Green Room

85 6 7

CMD Floor Plan

Boardroom

Tech Hub

H2 H1

Room Confi gurations

Theatre U-shape Café

Room Details and Rates

RoomMode

SizeHire rate

Theatre U-shape Café Full day Half day

Executive Development 1 110 26 30 11 x 10m $550 $345

Executive Development 2 110 26 30 11 x 10m $550 $345

Learning & Development 3 50 14 15 11 x 5m $340 $220






Boardroom Seats 16 people 9 x 5m $520 $320

Hindmarsh 1 Seats 6 people 4 x 4m $250 $150

Hindmarsh 2 Seats 6 people 4 x 4m $250 $150

Technology Hub Seats 12 people - includes 8 desktop computers 10 x 4m $650 $400

All prices listed are

GST inclusive.

Discounts Corporate

Members of the Australian

Institute of Management

SA are entitled to a 10%

discount on the room hire

charge. A discounted fee

is available for multiple

bookings.

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Standard Equipment

All room hire rates include projection

screen, wall-mounted fl ipchart and

standard whiteboard.

Refreshments and Catering

Green Room Package

$32.00 per person - per day

Package includes: continuous tea, coffee, juice

and water, morning tea, chef prepared hot lunch

with accompaniments and afternoon tea of fresh

fruit and biscuits.

A variety of other catering options are available,

including breakfast, working lunches, canapés

and dinner.

Prices on request.

All prices listed are GST inclusive.

Further Information

For bookings, further information regarding

room hire facilities or to arrange a tour of

the CMD, please contact the Functions &

Facilities Team.

Australian Institute of Management SA


180 Port Road, Hindmarsh South Australia 5007

Phone 08 8241 8000 Fax 08 8241 8080

[email protected] www.aimsa.com.au

Additional Equipment

Laptop and data projector$290.00 per day

Laptop $170.00 per day

Data projector $240.00 per day

Electronic whiteboard $150.00 per day

A-frame fl ipchart $30.00 per day

Lectern and microphone$110.00 per day

Internet access and setup$50.00 per day

Photocopying and faxing$0.50 per page

PROFESSIONALAND CORPORATE MEMBERSHIP

Mem

bership

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Given the current shortage of skilled labour,

it is imperative that organisations take every

competitive advantage they can to ensure

they can compete in the marketplace.

An independent research project of over 800

South Australian employees (Gen X & Y)

conducted by AIM SA with SA Great found

that 73% rated management style as the

number one reason to stay with an employer.

This was the number one factor in staff

retention – having a manager that they respect

and enjoy working with.

The same survey rated an organisation’s

commitment to the development of their

staff through education and training as the

fourth most important reason to stay with

their employer.

How does your organisation compare?

Corporate Membership of AIM SA is a very

public way of demonstrating your commitment

to developing your staff (at all levels) and

increasing your staff retention.

Direct Benefi ts:

• Training Vouchers to the value of your

Corporate Membership subscription

(ex GST, conditions apply);

• A Corporate Membership Certifi cate and an

electronic fi le of ‘AIM SA Corporate Member’

badges for use to publicly demonstrate your

commitment to your people

• Corporate Member rates to all AIM SA

education, training, events and activities for

your staff

• Access to a variety of information resources

and research

• Reduced rates for room hire at Adelaide’s

only purpose built executive development

facility – the Centre for Management

Development

• Invitations to exclusive events

• Reduced Rates to National Salary Survey

Corporate Membership

Do you want to show commitmentto your employees?

2011 Membership Fees

Subscription Level Rates

1 - 5 395.00

6 - 25 575.00

26 - 50 695.00

51 - 100 795.00

101 - 250 1,395.00

251 - 500 1,895.00

501 - 1,000 2,650.00

1,001 - 2,000 3,395.00

2,001 - 5,000 3,650.00

Subscription fees include GST. Full subscription fee (ex GST) is provided in training vouchers for your company as a benefi t of membership (some conditions apply).

SA Only –

or Multi State

You can join as a

South Australian

entity only, or we

can tailor a national

membership for you.

For more information

please contact the

Membership team on

08 8241 8000 or

email membership@

aimsa.com.au or visit

www.aimsa.com.au

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Professional Membership of the Australian Institute of Management is your public recognition as a professional manager.

Professional Membership

100%of respondents said it was important for a manager to commit to ethical work practices.

97% of respondents believe it is important as a manager to keep up to date with the latest trends in business and management.

62% of respondents said that when employing a person for a managerial role, it was important for that person to have previously demonstrated their commitment to a career in management.

71% of respondents said that when employing a person for a managerial role, Professional Membership of AIM would be viewed as either a positive or very positive factor when selecting a candidate.

87%of respondents said that they saw membership of AIM as a method of demonstrating experience, intent to operate ethically and intent to keep up to date with the latest trends in business and management.

A survey conducted

by the Australian

Institute of

Management SA

(AIM SA) found that:

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Professional Membership

As Australia’s only association for professional managers, you will be aligning yourself with over 20,000 other managers Australia wide as a person of experience, integrity and professionalism.

To join as a Professional Member you need to have a

minimum of two years experience in a management

or supervisory role – dependant on qualifi cations.

Professional Membership is offered in three levels

of status – Member (AIMM), Associate Fellow

(AFAIM) and Fellow (FAIM). Membership status is

determined by experience and qualifi cations.

Formal certifi cation is also available for those with

appropriate qualifi cations to achieve Certifi ed

Professional Manager status (CPMgr). Please refer to

the website or contact AIM SA for more information.

2011 Member Fees

FAIM, AFAIM, AIMM $310Application Fee $75

In addition to an increased standing

amongst your peers, Professional

Membership will also provide you with:

• Access to a wide range of professional

development and networking events with

AIM SA – if you aren’t a Professional Member

you will miss out on a range of

unique opportunities for you to network with

your peers,

• Discount rates to all AIM SA events,

activities and programs,

• Access to MemberNet online services

providing you with exclusive 24-hour access

to an outstanding business research tool with

the latest business information, articles, and

journals from around the globe, and

• Your personal copy of Management

Today – Australia’s only dedicated

management magazine.

Most importantly, Professional Membership is

about being part of an association dedicated

to a principle - better managers and leaders for

a better society.

How do I join? You can join through one of the following options:

Visit www.aimsa.com.au and join online

Come in and visit us at The Centre for Management

Development 180 Port Road, Hindmarsh

Contact the AIM SA Membership Team on

08 8241 8000 or [email protected]

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Being a member hasits advantages

An AIM SA membership gives you

the competitive advantage in

business and your career.

Just by having an AIM SA

membership, you can get so much

more than just the training programs.

Get the most for your dollar.Some advantages include:

• Networking opportunities

• Exclusive, member only functions

• Preferential seating at functions

• Online services

• Support services

• Discounts on room hire

• Tax deductible

• Valuable reference source

• Signifi cant discounts at events

and training programs

Please refer to the Membership tab (Dark Blue) in the Directory for more information.

MBA ANDPOST GRADUATE

MB

A &

Post G

raduate

• Personalised and fl exible approach

• Inclusive and interactive

• Smaller classes

• Customised learning

• Chef on site

In 2010 AIM SA introduced online learning

communities to support learning in the

Graduate School of Business. The online

community for each unit provides a place

to discuss topics, exchange ideas, conduct

group work, access readings and other

course materials, post assessments and

keep up-to-date with news and key dates.

To view the AIM SA Graduate School online

community go to http://learn.aimsa.edu.au

The online communities support and

complement face-to-face teaching and

interactions while providing additional

opportunities for you and your fellow

students to communicate at a time and

place to suit your busy schedules.

In response to your feedback AIM SA is continually improving Your Experience

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AIM SA Graduate School of Business

The AIM SA Graduate School is a fully-accredited

Higher Education Provider. Post Graduate

programs that are currently available through

AIM SA are:

• Master of Business Administration (MBA)• Graduate Diploma in Management• Graduate Certifi cate in Management• Graduate Certifi cate in Sustainable Development• Graduate Certifi cate in Consultancy Practice

Our learning community is made up of a unique

range of members and organisations that ensures

that your journey is relevant to your life, career and

organisational objectives.

Our entry student profi le can be summarised as

follows:

• average of 7 years management experience• 49% female, 51% male• average age of 40

Our Graduate School of Business prides itself

on teaching materials entirely applicable to your

everyday work - a business product from which

you will get daily value.

Our programs enhance your existing qualifi cations

and experience with a commercial, practical and

broad set of skills.

We offer a personalised approach in an executive

environment. As such, you will fi nd our enrolment

processes uncomplicated and swift - and we

continue that level of service throughout your time

with us.

The programs offered represent an excellent return

on your investment - an investment in your business,

yourself and your future career prospects.

Our students and alumni experience rapid

promotion and enjoy new career options following

graduation.

The AIM SA Graduate School of Business provides

a relevant management and leadership education

that assists in developing awareness of current

problems facing today’s managers and leaders and

offering relevant practical solutions to these.

At the AIM SA Graduate School of Business we

concentrate on the process of fi nding quality

solutions to real business issues. You will learn how

to effectively communicate your views, how to deal

with uncertainty, and how your personal views and

beliefs contribute to the analysis of a situation and

the decisions you make.

Our students share their considerable experience

and our Alumni Network is well positioned in South

Australia.

All of this learning is undertaken at our modern,

exceptionally equipped campus, located at our

Centre for Management Development in

Hindmarsh.

Why choose the AIM SA Graduate School of Business to undertake your next step in your education pathway?

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AIM SA has tailored the Graduate Management Programs to suit busy professionals. Our programs are relevant and industry specifi c.

Master of Business Administration (MBA)

The AIM SA MBA is a twelve unit program normally studied part-time over three years. The program comprises eight core units and four electives. The core units provide a solid conceptual and practical frame of knowledge and skills for persons aspiring to top executive leadership roles in business organisations.

Graduates will:• Understand the changing global context• Manage for success in the new economy• Appreciate the value of applied research• Demonstrate effective communication and interpersonal skills• Develop mastery of business and management disciplines• Commit to their on-going development as an informed adult learner

AIM SA’s MBA has been developed by leading MBA scholars and business professionals and represents the highest standards in academic achievement as well as practical application.

2011 Programs

3 Years part-time Master of Business Administration Actual Contact Hrs Total Hrs*

12 Units 8 Core Units:

GSB002 Leading, Managing and Developing People 30 130

GSB003 Managing Financial Resources 30 130

GSB004 Managing, Developing and Implementing Strategy 30 130

GSB005 Managing Operational Improvement 30 130

GSB007 Marketing for Managers 30 130

GSB013 Economics for Managers 30 130

GSB014 Business Decision Making and Analysis 30 130

GSB015 Leadership and General Management 30 130

(Pre/co requisite Managing Developing and Implementing Strategy)

PLUS 4 Electives: (Choose 4 from the elective list)

For an Information

Pack about Graduate

Studies and a

Graduate School

application form

please contact our

Post Graduate

Department

on 08 8241 8000

or email

[email protected]

or visit the website

www.aimsa.com.au

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2 Years part-time Graduate Diploma in Management Actual Contact Hrs Total Hrs*



GSB003 Managing Financial Resources 30 130

GSB004 Managing, Developing and Implementing Strategy 30 130

GSB005 Managing Operational Improvement 30 130

GSB007 Marketing for Managers 30 130

PLUS 3 Electives: (Choose 3 from the elective list

Student Study Mode - * Total Hours includes class contact / directed hours and private study hours.

Graduate Diploma in Management

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Graduate Certifi cate in Management

1 Year part-time Graduate Certifi cate In Management Actual Contact Hrs Total Hrs*

4 Units 1 Core Unit:


PLUS 3 Electives: (Choose 3 from the elective list)

For an Information

Pack about Graduate

Studies and a

Graduate School

application form

please contact our

Post Graduate

Department

on 08 8241 8000

or email

[email protected]

or visit the website

www.aimsa.com.au


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1 Year part-time Graduate Certifi cate in Management (Consultancy Practice) Actual Contact Hrs Total Hrs*



GSB016 Managing Consultancy Practice 30 130

PLUS 2 Electives: (Choose 2 from the following)

GSB009 Managing a Project Based Organisation 30 130

GSB010 Contract Management 30 130

GSB019 Strategic Organisational Change 30 130

GSB020 Leading for Innovation and Sustainability 30 130

1 Year part-time Graduate Certifi cate in Sustainable Development Actual Contact Hrs Total Hrs*

4 Core Units:

GSB020 Leading for Innovation and Sustainability 30 130

GSB021 Foundation Concepts in Sustainable Development 30 130

GSB022 Implementing Sustainable Development(Pre-requisite Foundation Concepts in Sustainable Development) 30 130

GSB023 Sustainable Development Project (Pre-requisite/co-requisite Foundation Concepts in Sustainable Development) 30 130

Student Study Mode - * Total Hours includes class contact / directed hours and private study hours.

Graduate Certifi cate in Management (Consultancy Practice)

Graduate Certifi cate in Sustainable Development

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For an information

pack about Graduate

Studies please contact

our Post Graduate

Department on:

08 8241 8000 or email

[email protected]

Alternatively, visit

www.aimsa.com.au

AIM SA Graduate School of Business TA

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Elective/Core Units

Master of Business Administration

GraduateDiploma in Management

Graduate Certifi cate in Management

Graduate Certifi cate in Management(ConsultancyPractice)

GSB002 Leading, Managing and Developing People Core Core Core Core

GSB003 Managing Financial Resources Core Core √ –

GSB004 Managing, Developing and Implementing Strategy Core Core √ –

GSB005 Managing Operational Improvement Core Core √ –

GSB007 Marketing for Managers Core Core √ –

GSB013 Economics for Managers Core √ √ –

GSB014 Business Decision Making and Analysis Core √ √ –

GSB015 Leadership and General Management Core – – –

GSB006 E-Business strategy √ √ √ –

GSB008Human Resource Management (Pre/co-requisite Leading, Managing and Developing People) √ √ √ –

GSB009 Managing a Project Based Organisation √ √ √ √

GSB010 Contract Management √ √ √ √

GSB011 International Business √ – – –

GSB012Business Research Methods (Pre/co-requisite Business Decision Making and Analysis) √ – – –

GSB016 Managing Consultancy Practice √ √ √ Core

GSB017Business Project (10,000 words)(Pre/co-requisite Business Research Methods) √ – – –

GSB019 Strategic Organisational Change √ √ √ √

GSB020 Leading for Innovation and Sustainability √ √ √ √

GSB021 Foundation Concepts in Sustainable Development √ √ √ –

GSB022Implementing Sustainable Development (Pre/co-requisite Foundation Concepts in Sustainable Development) √ √ √ –

GSB023Sustainable Development Project (Pre/co-requisite Implementing Sustainable Development) √ √ √ –

OR Project Option at MBA level (3 units)

GSB018Strategic Business Project (30,000 words)(Pre/co-requisite Business Research Methods) √ – – –

Contact 30 hours per unit. Total 130 hours per unit (includes class contact/directed hours and private study hours)

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All admission decisions based on discretion are

made by the AIM SA Graduate School of Business

Academic Board which is responsible for ensuring

equal access to the Graduate School.

Lecturers

AIM SA has experienced and qualifi ed lecturers

who satisfy the following selection criteria:• Where appropriate have held a senior

management position for a minimum of fi ve years• Hold an appropriate post graduate qualifi cation• Have a minimum of fi ve years professional

experience in the area in which they teach• Demonstrate the effective use of adult learning• Show a commitment to keep abreast of

developments in their area of specialisation.

Class Size

AIM SA favours small class sizes, less than 25,

allowing for personalised attention.

For current prices, timetable, census dates and

terms and conditions contact [email protected]

or visit our website www.aimsa.com.au

FEE-HELP

FEE-HELP is a loan given to eligible fee-paying

students to help pay part or all of their tuition fees.

You can borrow up to the amount of the tuition fee

charged by AIM SA for your unit of study. Contact

our Post Graduate Department on 8241 8000 or

email [email protected] for a free FEE-HELP

information booklet. For more information go to

www.goingtouni.gov


For an information

pack about Graduate

Studies please contact

our Post Graduate

Department on:

08 8241 8000 or email

[email protected]

Alternatively, visit

www.aimsa.com.au

ManagerialExperience

EducationalQualifi cations

Graduate Certifi cate

Graduate Diploma

Master ofBusinessAdministration

Five (5) years of middle management experience including fi nancial and people responsibility

Bachelor Degree Direct Entry Direct Entry Direct Entry

AIM Graduate Diploma – – Direct Entry

AIM Graduate Certifi cate – Direct Entry –

Post-Secondary Qualifi cation Direct Entry – –

Seven (7) years middle management experience plus demonstrated potential to study

No formal post-secondary educational qualifi cations Direct Entry – –

Students who can provide evidence of previous study of courses of equivalence with the Graduate Programs may on application be provided with exemption from up to 50% of the qualifi cation.

Entry Requirements

18


Executive Development ProgramThe AIM SA Graduate School of Business offers a comprehensive range of executive development programs for senior managers. In short, we can come to you.

Organisations can either select units from AIM SA’s MBA program or work with our highly experienced consultants to develop a customised suite of topics.

Executive Development Programs can be delivered in-house across the State or at AIM SA’s Centre for Management Development.

Graduate School Online CommunityThe Graduate School has developed an online community to help us responsibly manage course notes and communications and to enhance your learning. It provides a place to chat, discuss issues and fi nd out the most up-to-date information about what is happening in the Management fi eld.

This site is used to download course notes, to help facilitate group work and to enable you to talk to other learners and your Lecturers.

To view the online community go to http://learn.aimsa.edu.au

AIM SA’s innovative and fl exible Executive Development programs are customised sothat we “fi t with you”.

We can customise an Executive Development Program for your organisation and deliver it at your place too!

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CUSTOMISEDTRAINING AND QUALIFICATIONS

Custom

ised Training & Q

uals

• More programs

• More qualifi cations

• More learning pathways

• More facilitators

• Up to date program materials

AIM SA Sales Consultants can talk to you

about incorporating sustainable development

principles in the program content and delivery

strategies for training with your organisation.

In response to your feedback AIM SA is continually improving Curriculum

19

Customised Training and Qualifi cations

Why Customised Training?

At AIM SA we understand that every

organisation and industry sector has its own

unique challenges. We believe that

organisations achieve success through the

quality, versatility and capability of their people.

AIM SA offers a comprehensive range of

training and consultancy services from short

courses and qualifi cations through to full-scale

organisational change interventions. AIM SA

can offer in-company training solutions which

are innovative, fl exible and specifi c to your

organisation’s needs.

AIM SA believes it can have a substantial

impact on the success of organisations. AIM

SA will deliver training through sound and

innovative planning, identifying clear objectives

and KPIs, focusing on the delivery of

outstanding products and customer service.

We will use a structured program to seek

stakeholder feedback and, by listening to our

customers, demonstrate a willingness to make

changes that will lead to enhanced services.

Your Needs

To best serve you, your team and your

organisation, our consultants will meet and

work closely with you to gain a sound

understanding of your organisation’s vision,

values, objectives, structure and culture.

Together we will identify the most suitable

strategy that will ensure the training provided

meets your desired outcomes. AIM SA’s fl exible

approach to training means that we fi t with you.

Customisation

AIM SA offers a comprehensive range of

programs which can be packaged to suit your

organisation’s individual needs. Our consultants

can design a program utilising AIM SA’s

extensive range of intellectual property whilst

incorporating your organisation’s terminology

and key outcomes. Alternatively we can develop

a unique training solution using your situation,

your aspirations and your schedule. Any of these

programs can be delivered in-house, offsite at a

venue of your choice or at AIM SA’s Centre for

Management Development in Hindmarsh.

Delivery and Review

AIM SA believes in ensuring the whole experience

and transfer of new skills and knowledge to the

workplace is both challenging and enjoyable.

Education and training must be practical, offering

tangible scenarios, simulations and case studies.

AIM SA education and training is relevant, fl exible,

timely, transferable and measurable, all of which

are crucial to achieve the desired outcomes.

At AIM SA we pride ourselves on providing exceptional customer service and buildinglong-term training partnerships with our clients.

The great aim of education is not knowledge but action.

Herbert Spencer

Corporate Member

Benefi t

Training vouchers

can be used to offset

part of your training

investment in 2011

(some conditions

apply)

Ask us how:

Phone 08 8241 8000

or email

[email protected]

20

AIM SA Facilitators

The qualifi cations and experience of our

facilitators are of extreme importance. Effective

matching of our facilitators to your people,

culture and training requirements is crucial to

the success of your training. AIM SA facilitators

are industry subject matter experts and hold

impressive credentials with many years’

experience in their respective fi elds, providing

relevant and up-to-date knowledge. AIM SA

facilitators are required to undertake continual

professional development to ensure you receive

the highest quality training.

Benefi ts• With as few as seven people, customised

training can be more cost effective for

organisations, allowing you to get the best

value for your training dollar

• Training can be delivered on days and times to

best suit your organisation’s schedule

• Consistency of training ensures that knowledge

is being delivered, reducing the risk of

information being lost as staff rotate through

the organisation


• Training can play a key role in increasing staff

retention rates and improving job satisfaction

• By customising a program, you can add

your organisation’s policies and procedures

• A group learning environment promotes

better teamwork and improves morale

• Training can be held locally, regionally

or nationally

• AIM SA Corporate Membership discounted

rates apply

• AIM SA training vouchers can be used to

offset some of the cost of training

(some conditions apply)

Leadership and learning are indispensable to each other.

John F. Kennedy (1917 - 1963)

For further information

please contact our

Client and Member

Services Team on

08 8241 8000

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AIM SA has consistently achieved excellent ratings on all aspects of training and facilitation including workshop content, presentation and facilitation skills.

Hills Industries Limited has had a long standing

relationship with AIM for some years. Over the

past 12 months our relationship has grown to a

point where AIM has become our primary

partner for the delivery of a number of accredited

training programs that support our capability

development strategy, and we have been

delighted with the results.

AIM have been fl exible to suit our timeframes

and have worked with us to ensure the

programs being delivered achieve our

organisational objectives; the facilitators are

experienced business people who share their

experiences with our trainees and are always

available for one on one support if needed.

The experience has been very positive and we

look forward to continuing our relationship into

the future.

Gloria Tsotsis

Group HR Manager

Corporate Services

Hills Industries Limited

During the past two years, AIM SA has had an

strong association with the Courts

Administration Authority. AIM SA has delivered a

wide range of standard and customised training

services to our organisation. Examples of

workshops and programs that AIM SA has

delivered include:

• Dealing with diffi cult customers • Respectful workplace behaviours • New Supervisor • Introductory and Applied Project Management • Workplace mentoring

AIM SA has consistently achieved excellent

ratings on all aspects of training and facilitation

including workshop content, presentation and

facilitation skills. We have appreciated AIM SA’s

experience and expertise in training and their

commitment and professionalism in designing

and delivering workshops for our organisation.

I have the highest regard for AIM SA and

appreciate the opportunity to make this

recommendation on the excellent training and

facilitation services they are able to provide to

their clients.’

Julie Stace

Organisational Development Coordinator

Courts Administration Authority

The wisest mind has something yet to learn.

George Santayana

Tailored leadership education in a professional environment

AIM SA has been developing

South Australian executives since

1944. Our Graduate School of

Business delivers personalised

learning to groups of no more than

25 executive peers, offering

tailored leadership education

in a professional environment.

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SOUTH AUSTRALIA

PROGRAMS ANDQUALIFICATIONS

Program

s & Q

ualifi cations

• Streamlined assessment processes

• Access to FEE-HELP for higher education

students

• Web enrolments

• Payment gateway option

• Improved record keeping

Principles of sustainable development have

been incorporated into AIM SA programs.

AIM SA also offers a number of programs

focussed on developing skills and knowledge

about managing for sustainable development.

These have been identifi ed in the Directory by

the AIM to SUSTAIN logo.

The principles of sustainable business will

be threaded through all AIM SA programs.

AIM SA business practices, strategic planning

and fi nancial management are underpinned

by sustainable development principles.

In response to your feedback AIM SA is continually improving Systems & Processes

23

Introduction to AIM SA Qualifi cations AIM SA offers you and your organisation the

opportunity to follow a unique learning pathway

with qualifi cations beginning at Certifi cate III level

and moving through to MBA.

All AIM SA Certifi cate, Diploma and Advanced

Diploma Vocational Education & Training (VET)

qualifi cations are competency based and

assessed and designed to increase or broaden

current skills base.

Based on adult learning principles, programs are

hands on and practical, with a focus on

competencies required in the work environment.

How to achieve Nationally Accredited

Qualifi cations AIM SA Certifi cate, Diploma and Advanced

Diploma programs are fl exible, in most cases

offering a wide range of program options.

Self-Paced Training Option

Choose programs with dates to meet your needs

from the relevant Qualifi cation Enrolment form.

Intensive Training Option

Enrol online into the Certifi cate IV or Diploma

intensive programs, then attend on the scheduled

training dates.

VET qualifi cations can be completed through one

or more of the following: • Attendance at AIM SA Scheduled Programs

(self-paced or intensive) and completing

assessment requirements.• Skills Recognition - Recognition of Prior

Learning (RPL)• Skills Recognition - Credit Transfer (CT).

Government Training Incentives may be available

for AIM SA Certifi cate III, Certifi cate IV and

Diploma qualifi cations, for eligible participants.

Ask AIM SA staff for more information.

Recognition of Prior Learning and Credit Transfer

is available for all programs (please see RPL and

Credit Transfer sections of this Directory for more

information).

Please note: some qualifi cations have further

rules about:• Elective choices• Units of competency from different training

packages• Units from a level above or below the qualifi cation.

For further advice about a particular qualifi cation’s

rules, program choices, assistance with

government incentives or to enrol, please contact

our Consultants on 08 8241 8000 or download a

Qualifi cation Enrolment form from our website

www.aimsa.com.au

Due to the fl exible nature of self-paced qualifi cations,

it is not possible to book these online. Intensive

programs only can be booked online.

Programs and Qualifi cations

An AIM SA qualifi cation demonstrates your competency and commitment to yourselfand your employer.

24

Program Entry Requirements and Levels

Entry Requirements

To gain full benefi t from AIM SA’s Certifi cate,

Diploma and Advanced Diploma training

programs, it is recommended that you have

successfully completed Year 10 and have basic

adult literacy and numeracy skills. Whilst there are

no other mandatory requirements for entry to

these qualifi cations, AIM SA is required to assist

you to determine the appropriate level of

qualifi cation for your skills, attributes, experiences

and potential.

The following is a guide to the appropriate

qualifi cation level according to your current

experience:

Advanced Diploma

The worker will normally be engaged in a

workplace in which they:

• Demonstrate understanding of specialised

knowledge with depth in some areas• Analyse, diagnose, design and execute

judgements across a broad range of technical or

management functions• Generate ideas through the analysis of information

and concepts at an abstract level• Demonstrate a command of wide-ranging, highly

specialised technical, creative or conceptual skills• Demonstrate accountability for personal outputs

within broad parameters• Demonstrate accountability for personal and

group outcomes within broad parameters.

Diploma


workplace in which they:• Demonstrate understanding of a broad

knowledge base incorporating theoretical

concepts, with substantial depth in some cases• Analyse and plan approaches to technical

problems or management requirements• Transfer and apply theoretical concepts and/or

technical or creative skills to a range of situations• Evaluate information using it to forecast for

planning or research purposes• Take responsibility for own outputs in relation to

broad quantity and quality parameters• Take some responsibility for the achievement of

group outcomes.

Certifi cate IV



• Demonstrate understanding of a broad knowledge

base incorporating some theoretical concepts• Apply solutions to a defi ned range of unpredictable

problems• Identify and apply skill and knowledge areas to a

wide variety of contexts with depth in some cases• Identify, analyse and evaluate information from a

variety of sources• Take responsibility for own outputs in relation to

specifi ed quality standards• Take limited responsibility for the quantity and

quality of the output of others.

Government Training

Incentives

Did you know that incentives of up to $4000 are available for selected AIM SA Certifi cate III, Certifi cate IV and Diploma Qualifi cations?

Visit our website

www.aimsa.com.au

or call 08 8241 8000

to see if you’re eligible!

25

Qualifi cations avaivable at AIM SA

AQF LEVEL 3BSB30107 Certifi cate III in BusinessBSB30707 Certifi cate III in Occupational Health & SafetyBSB31207 Certifi cate III in Frontline Management

AQF LEVEL 4BSB40207 Certifi cate IV in BusinessBSB40607 Certifi cate IV in Business SalesBSB40807 Certifi cate IV in Frontline ManagementBSB41007 Certifi cate IV in Human Resources BSB41307 Certifi cate IV in MarketingBSB41407 Certifi cate IV in Occupational Health & SafetyBSB41507 Certifi cate IV in Project ManagementTAE40110 Certifi cate IV in Training and Assessment

AQF LEVEL 5BSB50207 Diploma of BusinessBSB50607 Diploma of Human Resources ManagementBSB51107 Diploma of ManagementBSB51207 Diploma of MarketingBSB51307 Diploma of Occupational Health & SafetyBSB51407 Diploma of Project ManagementTAA50104 Diploma of Training and Assessment

AQF LEVEL 6BSB60407 Advanced Diploma of ManagementBSB60907 Advanced Diploma of Management (Human Resources)

Please contact AIM SA on 08 8241 8000 if you are interested in Financial Services, Public Sectoror Local Government Training Package qualifi cations.

Certifi cate III



• Demonstrate some relevant theoretical

knowledge• Apply a range of well developed skills• Apply known solutions to a variety of predictable

problems• Perform processes that require a range of well

developed skills where some discretion and

judgement is required• Interpret available information, using discretion

and judgement• Take responsibility for own outputs in work and

learning• Take limited responsibility for the output of others.

Employability Skills

Employability skills are embedded in training and

assessment. Information on the employability

skills relevant to a qualifi cation offered by AIM SA

can be obtained by visiting

http://employabilityskills.training.com.au and

keying in the National Qualifi cation Code

(eg. BSB40207).

Program Entry Requirements and Levels

Still not sure?

For assistance with

program levels and

qualifi cation options

please contact our

Consultants on

08 8241 8000 or email

[email protected]

Please note a $50.00

fee applies for re-issues

or copies of Statements

of Attainment and

Qualifi cations

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Qualifi cations

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CERTIFICATE III IN BUSINESS (BSB30107) 12 Units in total

This qualifi cation develops the basic skills to participate in a business environment. Skills are developed to complete routine activities and solve predictable and sometimes unpredictable problems, communicate verbally and in writing, manage self, and work within the work team. Content includes business writing, customer service, personal work priorities, team effectiveness, workplace relationships, workplace safety, workplace information and innovation. People with this qualifi cation include Customer Service Advisors, General Clerks or Administration Assistants.

CERTIFICATE III IN OCCUPATIONAL HEALTH & SAFETY (BSB30707) 12 Units in total

This qualifi cation is for people whose main job is not dedicated to OHS but who take it on as a voluntary duty. Skills developed include: completing routine activities and solving predictable and sometimes unpredictable safety problems, communicating emergency procedures, managing self and working with the work team to promote occupational health and safety. Content may include Occupational Health and Safety systems and processes, business writing, team effectiveness and continuous improvement. People with this qualifi cation typically work as Health and Safety Assistants, Health and Safety Committee Members or Health and Safety Representatives.

CERTIFICATE IV IN BUSINESS (BSB40207) 10 Units in total

This qualifi cation is for people who have a broad knowledge base and well-developed skills in a particular area and who may be moving into a position which requires leadership and guidance of others. Skills are developed through the program to provide leadership, support and develop others, make decisions and organise and plan for contingencies. Content of the program includes: workplace safety, customer service, meetings, report writing, risk management processes, project management, workplace relationships, developing teams, workplace leadership and continuous improvement. People with this qualifi cation typically work as administrators, Project Offi cers or Team Leaders.

CERTIFICATE IV IN BUSINESS SALES (BSB40607) 10 Units in total

This qualifi cation develops a broad knowledge of business sales skills in a wide variety of business sales contexts. Skills developed include: establishing business networks, establishing rapport, team work, problem solving and planning and organising. Content of the program includes: building client relationships, essential sales skills, customer service, marketing fundamentals and key account management. People with this qualifi cation typically work as Customer Service Advisors, Sales Account Assistants, Sales Agents and Sales Representatives.

CERTIFICATE IV IN FRONTLINE MANAGEMENT (BSB40807) 10 Units in total

This qualifi cation refl ects the roles of people who take the fi rst line of management in a variety of industry areas and contexts. Skills developed include: communicating with team members and management, resolving confl ict, being a role model, self-management, developing objectives and supporting others. Content of the program includes operational planning, team effectiveness, workplace leadership, continuous improvement, workplace safety, customer service, workplace relationships and managing projects. People with this qualifi cation typically work as Coordinators, Leading Hands, Supervisors, Team Leaders.

CERTIFICATE IV IN HUMAN RESOURCES (BSB41007) 10 Units in total

This qualifi cation is for people who work in a range of support positions in human resources management. They may work across all HR functional areas or work in a particular area e.g. remuneration, workforce planning or information systems. Skills developed include: communicating to develop relationships and networks, consultation, motivation, mentoring and developing others. The program content includes: human resource fundamentals, recruiting, selecting and inducting employees, customer service, workplace relationships, meetings and minutes, workplace safety and team effectiveness. People with this qualifi cation typically work as Human Resource Assistants, Human Resource Offi cers or Payroll Offi cers.

CERTIFICATE IV IN MARKETING (BSB41307) 10 Units in total

This qualifi cation develops marketing skills and a broad knowledge base of marketing concepts. Skills developed include: Communication with target markets, making presentations, team work, collecting information and identifying marketing opportunities. Content includes profi ling the market, analysing consumer behaviour, conducting market research, making presentations and establishing business networks. People with this qualifi cation typically work as Marketing Offi cers, Market Research Assistants, Marketing Coordinators and Public Relations Offi cers.

Below is a list of the qualifi cations offered by AIM SA and the units required for completion. For further information on core and elective units and other qualifi cation rules please download the appropriate Qualifi cation Enrolment form from our website www.aimsa.com.au/qualifi cations

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Qualifi cations

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CERTIFICATE IV IN OCCUPATIONAL HEALTH AND SAFETY (BSB41407) 9 Units in total

This qualifi cation is for people who work in an OHS dedicated role who may provide leadership and guidance to others but who generally work under the supervision of an OHS Manager. Skills developed include assessing risk, identifying improvements, planning work priorities, planning OHS activity. The content of the qualifi cation includes: Occupational Health and Safety systems and processes, customer service, innovation and change, continuous improvement, report writing or risk management processes. People with this qualifi cation typically work as OHS Coordinators or OHS Safety Offi cers.

CERTIFICATE IV IN PROJECT MANAGEMENT (BSB41507) 8 Units in total

This qualifi cation is for people who are part of a project management team or who have limited responsibility for the output of others in the project team. Skills developed include planning communications, planning work, tracking work, monitoring the plan and working with other team members. Content of the course includes applying project management techniques to the scope, time, cost, quality, human resources, communications, risk and contracts of a project. People with this qualifi cation typically work as Project Coordinators, Project Management Offi cers, Project Team Members, Project or Program Administrators.

CERTIFICATE IV IN TRAINING AND ASSESSMENT (TAE40110) Subject to accreditation 10 Units in total

This qualifi cation refl ects the roles of individuals delivering training and assessment services in the vocational education and training (VET) sector or in a workplace context, as a component of a structured VET program. Achievement of this qualifi cation or equivalent competencies by trainers and assessors is a requirement of the Australian Quality Training Framework Essential Standards for Registration. The content of this program includes assessing competence, planning, organising and delivering training and designing learning programs. People with this qualifi cation typically work as Enterprise Trainers, Enterprise Assessors, Registered Training Organisation (RTO) Trainers, RTO Assessors, Training Advisers, Training Needs Analysts or Vocational Education Teachers.

DIPLOMA OF BUSINESS (BSB50207) 8 Units in total

This qualifi cation develops skills across a wide range of business functions including researching and analysing information, report writing, innovation, business development, managing change and liaising with stakeholders. Content includes managing projects, work priorities, risk management, workplace information and strategic marketing. People with this qualifi cation typically work as Project Coordinators, Consultants and Executive Offi cers.

DIPLOMA OF HUMAN RESOURCES MANAGEMENT (BSB50607) 8 Units in total

This qualifi cation develops a sound theoretical knowledge of Human Resource Management and a range of managerial skills. Expertise is developed in consultation, negotiating, collecting, collating and analysing information and complying with legislation. The program content includes human resource strategy, human resource services, performance management, selecting, recruiting and inducting employees, employee relations and change management. People with this qualifi cation typically work as Human Resources Change Managers, Human Resources Managers or Human Resources Consultants.

DIPLOMA OF MANAGEMENT (BSB51107) 8 Units in total

This qualifi cation is aimed at individuals who manage the work of others. It develops the skills to lead, plan and supervise the performance of a team, develop team cohesion and foster innovative work practices. Content of the program includes managing people performance, leading teams, managing innovation and continuous improvement, managing budgets and fi nancial reports, managing operations and managing projects. People with this qualifi cation are typically Managers from varied industries and different organisation types.

Below is a list of the qualifi cations offered by AIM SA and the units required for completion. For further information on core and elective units and other qualifi cation rules please download the appropriate Qualifi cation Enrolment form from our website www.aimsa.com.au/qualifi cations

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Qualifi cations

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s. Below is a list of the qualifi cations offered by AIM SA and the units required for completion. For further information on core and elective units and other qualifi cation rules please download the appropriate Qualifi cation Enrolment form from our website www.aimsa.com.au/qualifi cations

DIPLOMA OF OCCUPATIONAL HEALTH & SAFETY (BSB51307) 8 Units in total

This qualifi cation develops the skills to coordinate and maintain the OHS program within an organisation. Skills are developed to plan, carry out and evaluate own work and the work of others with safety responsibilities. Content of the program includes Occupational Health and Safety policies and procedures, continuous improvement, change management, operations and developing teams. People with this qualifi cation typically work as OHS Managers, OHS Practitioners or Senior OHS Offi cers.

DIPLOMA OF PROJECT MANAGEMENT (BSB51407) 8 Units in total

This qualifi cation is for people who manage projects where they are responsible for the planning, implementation and evaluation of their own work and the work of all other team members. Skills developed include planning communications, planning work, tracking work, monitoring the plan and managing other team members. Content of the program includes managing the scope, time, cost, quality, human resources, communications, risk and procurement of projects and well as the ensuring the integration of the whole of the process. People with this qualifi cation typically work as Project Leaders or Project Managers.

DIPLOMA OF TRAINING AND ASSESSMENT (TAA50104) 12 Units in total

This qualifi cation is for people who are engaged in advanced training and assessment practice which may include development of training products, provision of training advisory and consultancy services and leadership and co-ordination of training and assessment services. Entrants to the Diploma must have the core units of the TAA40104 Certifi cate IV in Training and Assessment or be able to demonstrate equivalent competence. Content of the program includes advanced facilitation, action learning, leading assessment and training services, developing policies and procedures, managing RTO scope and leading a team to foster innovation. People with this qualifi cation typically work as RTO Managers, Training and Assessment Managers or Lead Trainer/Assessors.

ADVANCED DIPLOMA OF MANAGEMENT (BSB60407) 8 Units in total

This qualifi cation is for people who have senior or managerial responsibilities. They may oversee the work of others or provide strategic leadership. Skills developed include consultation skills, negotiating budgets and plans, performance management, risk management, comparing and contrasting data and developing systems and processes. The program content includes organisational leadership, managing change, risk management, strategic business plans, fi nance and organisational development. People with this qualifi cation typically work as Area Managers, Departmental Managers or Regional Managers.

ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES) (BSB60907) 8 Units in total

This qualifi cation is for people who provide leadership and strategic direction in the human resources activities of an organisation. They analyse, design and execute judgements using wide-ranging technical, creative, conceptual or managerial competencies. They are responsible for group outcomes and for the overall performance of the human resources function of the organisation. Content of the program includes organisational development, organisational leadership, planning and managing HR strategy, strategic business planning, working with diversity and managing employee relationships. People with this qualifi cation typically work as Human Resources Directors, Human Resource Strategists or Human Resources Managers.

DIPLOMA OF MARKETING (BSB51207) 8 Units in total

This qualifi cation develops a range of managerial skills to ensure that marketing functions are effectively conducted. Expertise is developed in implementing marketing strategies and solutions, team building, collecting, collating and analysing information, developing systems and assessing fi nancial viability. Program content includes fi nance for non-fi nance managers, marketing performance, strategic marketing, market analysis, developing teams and managing for innovation. People with this qualifi cation typically work as Marketing Managers, Marketing Team Leaders or Product Managers

29

Available Programs and Units of Competency

AQF LEVEL 3 – Certifi cate IIIListed below are all the programs available at AQF Level 3 for inclusion in a Certifi cate III. You will need to obtain a Qualifi cation Enrolment form before enrolling in a Certifi cate.

AQF LEVEL 4 – Certifi cate IVListed below are all the programs available at AQF Level 4 for inclusion in a Certifi cate IV. You will need to obtain a Qualifi cation Enrolment form before enrolling in a Certifi cate.

Program Units of Competency Included Duration

Business Writing Skills BSBWRT301A Write simple documents 2 days

Continuous Improvement BSBFLM309C Support continuous improvement systems and processes 1 day

Customer Service BSBCUS301A Deliver and monitor a service to customers 1 day

Day to Day Accounts FNSICACC302B Administer fi nancial accounts 2 daysFNSICACC303B Prepare, match and process receipts

FNSICGEN305B Maintain daily fi nancial business recordsFNSICORG302B Prepare reports for management

Effective Workplace Relationships BSBFLM303C Contribute to effective workplace relationships 1 day

Innovation and Change BSBINN301A Promote innovation and change 1 day

Occupational Health and Safety Systems and Processes

BSBOHS301B Apply knowledge of OHS legislation in the workplace 5 days

BSBOHS302B Participate effectively in OHS communication and consultative processes

BSBOHS303B Contribute to OHS hazard identifi cation and risk assessment

BSBOHS304B Contribute to OHS hazard control

BSBOHS305B Contribute to OHS issue resolution

BSBOHS306B Contribute to implementing emergency prevention activities and response procedures

BSBOHS307B Participate in OHS investigations

Operational Plans BSBFLM305C Support operational plans 1 day

Personal Work Priorities BSBWOR301A Organise personal work priorities and development 1 day

Team Effectiveness BSBFLM312B Contribute to team effectiveness 1 day

Working with Diversity BSBDIV301A Work effectively with diversity 1 day

Workplace Information BSBFLM306C Provide workplace information and resourcing plans 1 day

Workplace Safety BSBCMN311B Maintain workplace safety 1 day

BSB0HS201A Participate in OHS processes


Applied Project Management BSBPMG401A Apply project scope management techniques 3 daysBSBPMG402A Apply time management techniques

BSBPMG403A Apply cost management techniquesBSBPMG404A Apply quality management techniques

BSBPMG405A Apply human resources management approaches

BSBPMG406A Apply communications management techniques

BSBPMG407A Apply risk management techniquesBSBPMG408A Apply contract and procurement procedures

Assessing in the Australian VET System TAEASS401A Plan assessment activites and processes 3 daysTAEASS402A Assess competence

TAEASS403A Design and develop assessment toolsTAEASS502A Participate in assessment validation

Assessing in the Workplace TAEASS401A Plan assessment activities and processes 3 daysTAEASS402A Assess competenceTAEASS403A Participate in assessment validation

Building Client Relationships BSBREL402A Build client relationships and business networks 2 days

Business Writing Skills BSBWRT401A Write complex documents 2 days

Certifi cate IV in Training & Assessment - Intensive TAEASS401A Plan assessment activities and processes 7 daysTAEASS402A Assess competence

TAEASS403A Participate in assessment validation

TAEASS502A Design and develop assessment tools

TAEDEL401A Plan, organise and deliver group-based learning

TAEDEL402A Plan, organise and facilitate learning in the workplace

TAEDEL301A Provide work skill instruction

BSBCMM401A Make a presentation

TAEDES402A Use training and accredited program packages to meet client needsTAEDES401A Design and develop learning programs

Continuous Improvement BSBMGT403A Implement continuous improvement 1 day

Customer Service BSBCUS401A Coordinate implementation of customer service strategies 1 day

30



Design Learning Programs TAEDES401A Use training packages to meet client needs 3 daysTAEDES402A Design and develop learning programsTAESUS501A Analyse and apply sustainability skills to learning programs

Developing High Performance Teams BSBWOR402A Promote team effectiveness 2 days

Effective Human Resource Services BSBHRM401A Review human resources functions 2 days

Effective Meetings and Minutes BSBADM405B Organise meetings 1 day

Effective Workplace Relationships BSBWOR401A Establish effective workplace relationships 1 day

Essential Selling Skills BSBSLS402A Identify sales prospects 3 daysBSBSLS403A Present a sales solution

BSBSLS404A Secure prospect commitmentBSBSLS405A Support post-sale activities

Fundamentals of Marketing BSBMKG401B Profi le the market 3 days

BSBMKG402B Analyse consumer behaviour for specifi c markets

BSBMKG408B Conduct market researchBSBMKG414A Undertake marketing activities

Human Resource Fundamentals BSBHRM401A Review human resources functions 3 daysBSBHRM403A Support performance management process

BSBWRK404A Promote equality of opportunity and fair treatment for all workers

BSBWRK408A Undertake negotiationsBSBWRK410A Implement Industrial Relations procedures

Key Account Management BSBSLS404A Secure prospect commitment 2 daysBSBSLS405A Support post-sale activitiesBSBSLS406A Self-manage sales performance

Leading a Learning Workplace BSBMGT405A Provide personal leadership 2 days

Manage Work Priorities BSBWOR404A Develop work priorities 2 days

Management Intensive - The Aspiring Manager BSBMGT403A Implement continuous improvement 8 daysBSBCUS401A Coordinate implementation of customer service strategies

BSBWOR402A Promote team effectiveness

BSBWOR401A Establish effective workplace relationships

BSBWOR404A Develop work priorities

BSBMGT402A Implement operational plan

BSBMGT401A Show leadership in the Workplace

BSBOHS407A Monitor a safe workplace

BSBINN301A Promote innovation in a team environmentBSBPHG510A Manage projects

Market Profi ling BSBMKG401B Profi le the market 1 day

New Supervisor (The Next Step) BSBMGT401A Show leaderships in the workplace 2 daysBSBHRM402A Implement operational planBSBWOR402A Promote team effectiveness


BSBOHS401B Contribute to the implementation of a systematic approach to managing OHS 5 days

BSBOHS402B Contribute to the implementation of the OHS consultation process

BSBOHS403B Identify hazards and assess OHS risks

BSBOHS404B Contribute to the implementation of strategies to control OHS risk

BSBOHS405B Contribute to the implementation of emergency procedures

BSBOHS406B Use equipment to conduct workplace monitoringBSBOHS408A Assist with compliance with OHS and other relevant laws

Operational Plans BSBMGT402A Implement operational plan 1 day

Personal Work Priorities BSBWOR404A Develop work priorities 1 day

Professional Presentations BSBCMM401A Make a presentation 2 days

Quality Management and Process Improvement BSBPMG404A Apply quality management techniques 2 days

Recruit, Select and Induct Employees BSBHRM402A Recruit, select and induct staff 2 daysReport Writing BSBRES401A Analyse and present research information 2 days

BSBWRT401A Write complex documents

Risk Management Processes BSBRSK401A Identify risk and apply risk management processes 2 days

Team Effectiveness BSBWOR402A Promote team effectiveness 1 day

Train the Trainer TAEDEL401A Plan, organise and deliver group based learning 5 daysTAEDEL402A Plan, organise and facilitate learning in the workplace

TAEDEL301A Provide work skill instructionBSBCMM401A Make a presentation

Training Delivery Skills TAEDEL401A Plan and organise group based delivery 3 daysTAEDEL402A Facilitate group based learning

TAEDEL404A Mentor in the workplaceBSBCMM401A Make a presentation

Understand Financial Reports and Accounting Basics

BSBFIA402A Report on fi nancial activity 2 days

Workplace Information BSBINM401A Implement workplace information system 1 day

Workplace Leadership BSBMGT401A Show leadership in the workplace 1 day

Workplace Safety BSBOHS407A Monitor a safe workplace 1 day

31


AQF LEVEL 5 – DiplomaListed below are all the programs available at AQF Level 5 for inclusion in a Diploma. You will need to obtain a Qualifi cation Enrolment form before enrolling in a Diploma.


Appraising and Managing Performance BSBMGT502B Manage people performance 2 daysBSBHRM503A Manage performance management systems

Continuous Improvement BSBMGT516A Facilitate continuous improvement 1 day

Contract Management BSBPMG509A Manage project procurement 2 days

Customer Service BSBCUS501A Manage quality customer service 1 day

Developing High Performance Teams BSBWOR502A Ensure team effectiveness 2 days

Diploma of Project Management BSBPMG501A Manage application of project integrative processes 2 daysBSBPMG502A Manage project scope

BSBPMG503A Manage project time

BSBPMG504A Manage project costs

BSBPMG505A Manage project quality

BSBPMG506A Manage project human resources

BSBPMG507A Manage project communications

BSBPMG508A Manage project riskBSBPMG509A Manage project procurement

Effective Human Resource Services BSBHRM501A Manage human resources services 2 days

Finance for Non-Finance Managers BSBFIM501A Manage budgets and fi nancial plans 2 days

Diploma of Training and Assessment TAADEL502B Facilitate action learning projects 3 daysTAADEL503B Provide advanced facilitation to support learning

TAACMQ501B Develop training and / or assessment policies and procedures

TAATAS504B Facilitate group processes

TAADES501B Design and develop learning strategies

TAADES502B Design and develop learning resources

TAAASS501B Lead and coordinate assessment systems and services

TAACMQ503B Lead and conduct training and / or assessment evaluations

TAACMQ504B Determine and manage scope of training and/or assessment services

TAADEL504B Lead and coordinate training services

TAACMQ505B Lead a team to foster innovation

TAAENV501B Maintain and enhance professional practiceTAATAS501B Undertake organisational training needs analysis

Manage Customer Service BSBCUS501A Manage quality customer service 2 days

Manage Employee Relations BSBWRK509A Manage industrial relations 2 daysBSBLED502A Manage programs that promote personal effectiveness

Manage Marketing Performance BSBMKG514A Implement and monitor marketing activities 2 days

Manage People Performance BSBMGT502B Manage people performance 1 day

Manage Projects BSBPMG510A Manage projects 1 day

Manage Team Budgets BSBFIM501A Manage budgets and fi nancial plans 1 day

Manage Work Priorities BSBWOR501A Manage personal work priorities and professional development 2 days

Management Intensive - The Developing Manager BSBMGT516A Facilitate continuous improvement 9 daysBSBINN502A Build and sustain an innovative work environment

BSBWOR502A Ensure team effectiveness

BSBMGT502B Manage people performance

BSBPMG510A Manage projects

BSBWOR501A Manage personal work priorities and professional development

BSBMGT515A Manage operational planBSBFIM501A Manage budgets and fi nancial plans

Managing a Sales Team BSBSLS502A Lead and manage a sales team 2 days

Managing Meetings BSBADM502B Manage meetings 1 day

Market Analysis BSBMKG507A Interpret market trends and developments 1 day

New Manager BSBWOR501A Manage personal work priorities and professional development 3 daysBSBMGT502B Manage people performance

Occupational Health and Safety Systemsand Processes

BSBOHS501B Participate in the coordination and maintenance of a systematic approach to managing OHS

5 days

BSBOHS502B Participate in the management of OHS information and data systems

BSBOHS503B Assist in the design and development of OHS participative arrangements

BSBOHS504B Apply principles of OHS risk management

BSBOHS505B Manage hazards in the workplaceBSBOHS508B Participate in the investigation of incidents

Operational Plans BSBMGT515A Manage operational plan 1 day

32


AQF LEVEL 6 – Advanced DiplomaListed below are all the programs available at AQF Level 6 for inclusion in an Advanced Diploma. You will need to obtain a Qualifi cation Enrolment form before enrolling in an Advanced Diploma.


Finance for Non-Finance Managers BSBFIM601A Manage Finances 2 days

Manage and Implement Change BSBINN601A Manage organisational change 2 days

Manage Employee Relations BSBHRM604A Manage employee relations 2 days

Organisational Development BSBINN601A Manage organisational change 2 daysBSBMGT615A Contribute to organisation development

Organisational Leadership BSBMGT605B Provide leadership across the organisation 2 days

Plan and Manage Human Resource Strategy BSBHRM602A Manage human resources strategic planning 2 days

Strategic Business Planning BSBMGT616A Develop and implement strategic plans 2 daysBSBMGT617A Develop and implement a business plan

Working with Diversity BSBDIV601A Develop and implement diversity policy 1 day


Personal Work Priorities BSBWOR501A Manage personal work priorities and professional development 1 day

Plan and Manage Human Resource Strategy BSBHRM504A Manage workforce planning 2 days

Promote Innovation BSBINN502A Build and sustain an innovative work environment 1 day

Recruit, Select and Induct Employees BSBHRM506A Manage recruitment, selection and induction processes 2 days

Review and Reward Staff Performance BSBHRM503A Manage performance management systems 3 daysBSBHRM505A Manage remuneration and employee benefi tsBSBHRM507A Manage separation or termination

Risk Management BSBRSK501A Manage risk 2 days

Strategic Marketing BSBMKG501B Identify and evaluate marketing opportunities 2 daysBSBMKG502B Establish and adjust the marketing mixBSBMKG506B Plan market research

Team Effectiveness BSBWOR502A Ensure team effectiveness 1 day

Training for Sustainability TAESUS501A Analyse and apply sustainability skills to learning programs 1 day

Training Needs Analysis TAATAS501B Undertake organisational training needs analysis 1 day

Workplace Information BSBINM501A Manage an information or knowledge management system 1 day

Workplace Safety BSBOHS509A Ensure a safe workplace 1 day

Writing Policy and Procedures BSB505501A Develop workplace policy and procedures for sustainability 2 days

33

What do Managers do? They plan, organise, lead

and control. They coordinate work activities so

that they are completed effi ciently and effectively

with and through other people.

A Manager can be a fi gurehead, a leader,

a decision maker, a mentor, a spokesperson,

an entrepreneur, a problem solver, a resource

allocator, a negotiator or a disturbance handler.

Adapted from: Management 4th Edition, Robbins, Stephen, Bergman Rolf, Stagg Ian, Coulter, Mary, Pearson Education Australia 2006.

The following set of programs helps to develop

the skills and knowledge necessary to succeed in

a managerial or supervisory role. It includes a

selection of:

• Management and Leadership programs

(New Supervisor, New Manager, Organisational

Leadership, Workplace Leadership, Leading a

Learning Workplace)

• People and Performance programs (Appraising

and Managing Performance, Coaching and

Mentoring, Effective Workplace Relationships,

Manage People)

• Change and Continuous Improvement programs

(Continuous Improvement, Promote Innovation,

Manage and Implement Change,

Quality Management and Process Improvement)

• Customer Service programs (Customer Service,

Manage Customer Service)

• Teamwork programs (Developing High

Performance Teams, Team Effectiveness)

• Planning and Strategy programs (Manage

Projects, Operational Plans, Strategic Business

Planning, Risk Management, Risk Management

Processes)

• Managing Time, Work and Information programs

(Manage Work Priorities, Personal Work Priorities,

Time Management, Workplace Information).

For Post Graduate Management and Leadership studiessee the MBA and Post Graduate Section.

Management and Supervision

AQF Level 3 4 5 6 NA* Pg

Appraising and ManagingPerformance • 34

Building a Business Case for Sustainability • 34

Coaching and Mentoring • 35

Continuous Improvement • • 35

Customer Service • • 36

Developing High Performance Teams • • 36

Effective People Management • 37

Effective WorkplaceRelationships • 37

Ethics, Values and Resilience • 38

Leading a Learning Workplace • • 38

Manage and Implement Change • 39

Manage Customer Service • 39

Manage People Performance • 40

Manage Projects • 40

Manage Work Priorities • • 41

New Manager • 41

New Supervisor • 42

New Supervisor (The Next Step) • 43

Operational Plans • • 44

Organisational Leadership • 44

Personal Work Priorities • • 45

Promote Innovation • • 45

Quality Management and Process Improvement • 46

Risk Management • 46

Risk Management Processes • 47

Strategic Business Planning • 47

Team Effectiveness • • 48

The Professional Executive Assistant • 48

Time Management • 49

Time Managementis Self Management • 49

Workplace Information • • 50

Workplace Leadership • 50

Management Intensive - The Aspiring Manager (Certifi cate IV in Frontline Management)

• 51

Management Intensive - The Developing Manager (Diploma of Management)

• 52

*NA = Not Accredited

34


AQF Level 5 - Part of a Diploma Qualifi cation

Program OverviewThis program explores the performance review process and related systems which have the potential to contribute to improved job satisfaction and work output.

This practical program covers how to set up a performance management system as well as practical aspects of preparing for and conducting the review, and giving constructive feedback. At the conclusion of this program participants will feel more confi dent in their ability to make the performance appraisal of their staff a transparent and fair experience.

Learning Outcomes• Develop and implement performance

management systems• Coordinate development plans• Allocate work • Assess performance and manage follow up• Coordinate formal feedback process

and provide feedback

Content• The role of performance management in the organisation• The Performance Management Cycle• Developing individual performance goals and indicators• Implementing and monitoring performance management

systems• Recognising and rewarding performance excellence• Negotiating and coordinating learning and development

plans• Managing diminished performance • The legal aspects of performance management

Designed for Managers, supervisors, project coordinators, human

resource managers or people seeking to acquire the skills involved in these roles.

National Competency Standards

BSBMGT502B – Manage people performance

BSBHRM503A – Manage performance management systems

Program OverviewSustainability is a concept that is becoming an everyday part of the business landscape. Many organisations have proactively developed and implemented sustainability strategies, and by doing so improved their competitiveness, driven innovation, and created new opportunities. Positive fi nancial outcomes can be achieved through a committed strategy to sustainability.

This half-day seminar focuses on a range of sustainability issues with a particular emphasis on guiding organisations towards building a business case for sustainability relevant to their unique environments. With guest speakers explaining how their organisations have approached sustainability, there will be real insight into the challenges and benefi ts of developing and implementing sustainability strategies.

Presenting some of the latest thinking around sustainability, it will benefi t those seeking a better understanding of sustainability issues, how sustainability relates to their organisation and frameworks for building a business case for sustainability.

Learning Outcomes• Identify business benefi ts of incorporating sustainability

in business planning• Engage stakeholders and gain commitment for

sustainable development• Identify further information sources and resources

Content• Sustainability: key concepts and themes• Business drivers for change

– Tangibles– Intangibles

• Research supporting the business case for sustainability• Real responses to sustainability businesses• Building the business case• Directions towards more information and resources

Designed for Executive level decision makers such as Executive

Offi cers, Directors and Chief Financial Offi cers.

A series of optional workshops build on this seminar by guiding participants through the development of plans, policy and procedures to support change in their organisation.

Appraising and Managing Performance

Building a Business Case for Sustainability

Duration 2 days, 9am - 4.30pm

2011 Dates May 9, 10

August 30, 31

November 24, 25

Fee Level $995 Non-members

$895 Corporate Members

$845 Professional Members

(prices subject to change)

This program is nationally accredited and includes assessment

Duration ½ day, 9am - 12.00noon

2011 Dates January 24

April 19

July 1

November 2





2011NEW

PROGRAM

35


AQF Level 4 and 5 - Part of a Certifi cate IV or Diploma Qualifi cation

Program OverviewMarket forces place increased pressure on organisations to improve their products and services. To remain competitive in this environment, organisations must continually seek ways to improve all aspects of their business - including workplace relationships, processes, products and services. While the focus on achieving quality products and services is not new, it has shifted from being reactive (inspect and fi x) to pro-active (plan to get it right the fi rst time).

This practical program will equip frontline managers with the vital skills to ensure the quality and continuous improvement process is team-centred and team-driven.

Learning Outcomes• Implement continuous improvement systems and

processes• Monitor, adjust and report performance

• Consolidate opportunities for further improvement

Content The program covers the following areas:• Quality and continuous improvement defi ned• Process thinking and continuous improvement• Continuous improvement and teams• Plan-Do-Check-Act cycle• Data collection and analysis tools• Continuous improvement models and approaches

Designed for All managers working at the frontline of an organisation,

from supervisors and team leaders through to business unit and divisional managers.


BSBMGT403B – Implement continuous improvement

BSBMGT516A – Facilitate continuous improvement

Continuous Improvement

Duration 1 day, 9am - 4.30pm

2011 Dates February 10

April 29

June 16

July 19

September 6

October 7

November 14






Program OverviewAchievement of results in any organisation is through the individual achievements of its people. Managers need to take an active part in addressing and responding to specifi c opportunities to improve performance of their employees.

This program will help participants develop the skills to support and sustain improved performance by others.

Learning Outcomes• Prepare for coaching and mentoring

within the organisation • Provide coaching and mentoring to

individuals and groups • Follow up coaching and mentoring

to discern outcomes

Content• Coaching and mentoring defi ned• Coaching and mentoring frameworks and models• Coaching and mentoring skills and qualities• Communication skills• Dealing with challenges• Implementing and fi nalising a program

Designed for Managers, specialist staff and professionals who

manage, lead and support others who need to improve and sustain their performance by using coaching skills, or anyone wishing to implement a mentoring program within an organisation, whether as managers, coordinators or participants.

Coaching and Mentoring


2011 Dates February 16, 17

May 24, 25

July 13, 14

September 19, 20

November 29, 30





36



Program OverviewAn increasing number of organisations are creating high performance teams to achieve results. This program is designed to enhance the team leader’s abilities in developing and maintaining a high performance team to achieve the outcomes required in contemporary organisations.

Learning Outcomes• Establish team performance plan• Participate in and facilitate work team• Develop and facilitate team cohesion• Liaise with stakeholders, including management

Content• Stages of team development• Team and stakeholder communication• Team performance goals• Roles and accountabilities• Working interdependently• Leadership• Commitment, external and internal support

and recognition

Designed for People whose achievements will, to some degree,

be determined by the effectiveness of the teamthey lead, including supervisors, team leaders, frontline managers and managers.


BSBWOR402A – Promote team effectiveness

BSBWOR502A – Ensure team effectiveness

Developing High PerformanceTeams


2011 Dates March 29, 30

July 4, 5

November 16, 17





Workbook required at additional cost


AQF Level 4 and 5 - Part of a Certifi cate IVor Diploma Qualifi cation

Program OverviewToday’s fast changing markets and service oriented economy mean that people who work in organisations are now expected to provide services and products to two kinds of customers - external and internal. Frontline managers play an important role in developing and infl uencing the customer service processes to ensure the organisation’s objectives are met.

This program will provide participants with the knowledge and skills to ensure that products and services are delivered and maintained to standards agreed by the organisation and the customer.

Learning Outcomes• Identify and plan to meet customer needs• Implement customer service strategies that deliver

quality products/services• Monitor, review and evaluate customer service

Content• Internal and external customers • Customer expectations and customer satisfaction • Creating customer focus and customer value • Quality customer service • Service standards • Service styles • Service strategy • Relationship management




BSBCUS401A – Coordinate implementation of customer service strategies

BSBCUS501A – Manage quality customer service

Customer Service


2011 Dates February 21April 1June 15August 19October 6December 9






37


Program OverviewThe program is designed to develop the personal insight necessary to lead, manage and interact with colleagues effectively and productively. Participants will have the opportunity to identify and practice the key skills of communication, motivation, delegation and problem solving so that they can learn to maximise their own potential and that of their staff.

Learning Outcomes• Demonstrate a variety of techniques to strengthen team

morale and improve team performance• Negotiate and manage confl ict constructively • Delegate appropriately including the effective allocation

of work and resources• Assess performance and counsel employees for

performance improvement

Content• The management process• Leadership, motivation and assertiveness• Communication - perception and styles• Problem solving and confl ict resolution• Induction, training and performance reviews • Delegation• Disciplining and counselling employees• Managing diversity• Developing teams

Designed for Managers, team leaders, project managers, or anyone

wanting to learn more about effective interpersonal relationships.

Effective People Management


2011 Dates February 22, 23, 24

April 5, 6, 7

June 27, 28, 29

August 17, 18, 19

November 1, 2, 3






AQF Level 4 - Part of a Certifi cate IV Qualifi cation

Program OverviewEffective communication forms the basis of all relationships at work and at home. In the workplace a successful frontline manager needs communication skills to ensure their message is understood and interpreted in the way it was intended.

This program explores communication in the context of relationship building and covers topics such as body language, tone of voice, expression, confl ict and assertive communication.

Learning Outcomes• Gather, convey and receive information and ideas • Develop trust and confi dence • Build and maintain networks and relationships • Manage diffi culties to achieve positive outcomes

Content• Effective communication skills • Developing trust • Providing, receiving and using feedback • Communicating ideas • Resolving issues, problems and confl icts • Effective working relationships and performance

management • Relationships and networking




BSBWOR401A – Establish effective workplace relationships

Effective Workplace Relationships


2011 Dates March 16

May 31

June 24

July 18

August 24

October 14

December 9







38



Program OverviewDeveloping people through the establishment of a culture of learning is becoming increasingly popular. Organisations are beginning to recognise the many learning opportunities that exist beyond the traditional structured approaches. This program will help you recognise and capitalise on these opportunities and establish an important leadership role in the development of the organisational culture.

Learning Outcomes• Model high standards of management performance• Infl uence individuals and teams positively• Make informed decisions• Develop and maintain professional competence• Implement the organisation’s standards and values • Create learning opportunities • Facilitate and promote learning • Monitor and improve learning effectiveness

Content• Leadership and role modelling• Learning plans as part of performance plans • Infl uencing others• Leadership styles, motivation theories and practice• Recognising workplace environments that facilitate

learning – learning culture • How people learn • Coping with diversity in learning styles • Using workplace activities for learning • Competency based learning • Selecting appropriate structured and unstructured

learning activities • Coaching and mentoring • Evaluation of learning • Continuous improvement in learning activities • Monitoring and recording progress

Designed forManagers, frontline managers, supervisors and human resource practitioners who want to lead and develop a culture of learning at work.


BSBLED501A – Develop a workplace learning environment

BSBMGT405A – Provide personal leadership

Leading a Learning Workplace



June 1, 2

September 20, 21

November 21, 22






Program OverviewRecent history has shown that organisations need ethical and future focussed work practices to be sustainable. Increasingly organisations are being asked to demonstrate socially responsible values when they tender for business and are requesting the same from their suppliers. Ethics and values are more commonly being seen as major contributors of a business’ resilience.

Organisations are collections of individuals. Often the personal values and ethics of the individuals, particularly those in leadership roles, will inform and be infl uenced by the organisational values and ethics. A mismatch of personal and organisational ethics and values can undermine both personal and organisational resilience.

This course will consider how managers and leaders can identify their own values and those of their organisation and translate these into ethical and resilient business practices.

Learning Outcomes• Identify personal ethics and values• Identify organisational ethics and values• Identify relevant standards and codes of practice

for your organisation• Model and promote ethical work practices and

decision making • Support staff to implement ethical work practices

and decision making• Embed ethics and values in business and strategic

planning

Content• Defi nitions • Rights, responsibilities and consequences:

personal and organisational• Social justice and fairness• Codes of conduct and agreed standards• Shared and agreed values and organisational culture• Decision making: considering both means and ends• Values and ethics as a basis for strategic and

business planning• Implementing policies and plans: ethical work practices

Designed for Managers with responsibilities for planning and leading

strategy and those aspiring to those positions.

Ethics, Values and Resilience



June 6, 7

October 25, 26





2011NEW

PROGRAM

2011NEW

PROGRAM

39


AQF Level 6 - Part of an Advanced Diploma Qualifi cation

Program OverviewThis program is designed to provide managers with the skills and knowledge to implement and cope with change in the workplace. Such skills are essential for every manager given the rapid pace of change and the need to infl uence the process toward organisational outcomes.

Learning Outcomes• Analyse internal and external environmental factors

to identify change requirements and opportunities• Develop and implement change management

strategies

Content• Understanding the change process• Models of organisational change• Aligning change strategies with organisation goals• Planning for change• Involvement and empowerment in change• Dealing with resistance to change• Monitoring and reviewing effectiveness of change

and change strategies

Designed for People involved with the change process

in their organisation, including supervisors, team leaders, frontline managers, and managers or people seeking to acquire the skills involved in these roles.


BSBINN601A – Manage organisational change

Manage and Implement Change



August 29, 30

December 1, 2







Program OverviewNo company can survive today’s competitive environment without a full commitment to servicing customers. This program provides the essential, practical tools to defi ne, plan, implement and monitor customer service strategies that complement the organisation’s business plan and will impact on its bottom line.

Learning Outcomes• Plan to meet internal and external customer

requirements• Deliver quality products and services• Monitor, review and adjust quality of customer service

Content• Know your customers• Identify and plan to meet customer needs and

expectations• Integration of customer service with the organisation’s

strategic plans and operations• Marketing service quality• Customer service standards• Reviewing and managing customer service

Designed for People responsible for ensuring that customers, internal

and external, receive consistent, outstanding service, including all managers, team leaders or people seeking to acquire the skills involved in these roles.


BSBCUS501A – Manage quality customer service

Manage Customer Service



July 14, 15

November 9, 10





Textbook required at additional cost


40



Program OverviewManaging the performance of others is an ongoing cycle – planning with people what they are to achieve, helping them with their day-to-day activities, reviewing their performance, collaboratively revising what they are doing and helping them to meet required outcomes as well as ensuring they develop as people.

The manager is the key component in the effective management of people and of people performing as required.

Learning Outcomes• Manage the performance of individuals in teams• Address performance related issues of individuals• Build and support commitment within the team

Content• Performance management systems• Providing feedback to team members• Develop, monitor and review individual

performance plans• Performance standards and indications of success• Allocation of work• Manage under-performance of individuals

Designed for People who have responsibility to manage the

performance of the people who report to them directly, and those who are part of the leadership team. Including frontline managers responsible for the management and assessment of staff, team leaders who are responsible for leading teams and assigning the performance of team members and anyone wishing to learn more about managing the performance of people who report to them directly and in providing leadership to teams.



Manage People Performance



March 11

June 16

July 8

August 22

September 9

October 28

December 12







Program OverviewThis program provides an overview to managing a project for those involved in low value, low risk projects, or multiple, independent projects. The content includes a conceptual understanding of the four phases of project management – initiation, development, implementation and fi nalisation.

A variety of practical activities, including a simulation exercise, provides an opportunity for participants to practise the concepts and language of project management. An understanding of the team skills vital to project success forms an integral part of the program.

Learning Outcomes• Identify the project purpose and objective• Identify stakeholder expectations and needs• Develop and implement a project plan• Monitor and review project performance• Finalise the project

Content• Project lifecycle and phases of a project• Developing and planning the project• Implementing, monitoring and controlling the project• Finalising the project• Communication techniques

Designed for Project team members, people new to project

management, operational people for whom project management is a part of their role, team leaders, and marketing coordinators.


BSBPMG510A – Manage projects

Manage Projects



March 21

May 13

June 30

August 9

September 12

October 5

November 1






41



Program OverviewRecognising the choices and opportunities that change brings, often requires a change of attitude and thinking patterns. Before we can manage others we must be able to manage ourselves!

This two-day practical program equips the participants with the skills to manage their own work priorities and plan professional development in the current workplace environment.

The program will provide participants with opportunities to practice improving their own time management, coaching, organisational and goal-setting skills in a climate of change.

Learning Outcomes• Matching personal goals with organisational goals• Establish personal work goals • Set and meet own work priorities• Plan and monitor work schedule and work performance• Develop, coordinate and maintain professional development

Content• Personal values and organisation values • Setting life and work goals in a climate of change• Coping with confl icting pressures• Strategies for managing priorities• Time management techniques• Stress management• Understanding professional development needs• Planning and implementing professional development• Coaching team members

Designed forManagers, supervisors and team leaders, professional and technical staff who need to manage their own performance and professional development or that of their team members.


BSBWOR404A – Develop work priorities

BSBWOR501A – Manage personal work priorities and professional development

Manage Work Priorities



May 16, 17

August 30, 31

October 24, 25

November 29, 30







Program OverviewThis is a comprehensive and accelerated program, offering a unique opportunity to be coached in the fundamentals of self-management and managing the performance of others. It covers people management fundamentals and introduces participants to practical tools and strategies.

As well as the core interpersonal skills needed by managers, this program covers recruitment, selection and performance.

Learning Outcomes• Manage personal work goals and priorities• Develop and maintain personal competence• Manage the performance of individuals in teams• Address performance related issues• Address the issues and problems of individuals in teams• Build support and commitment within the team

Content• Goal setting, prioritising and delegation• Understanding personal differences• Leadership styles• Situational leadership• Performance management• Giving and receiving feedback• Mentoring and coaching• Problem solving and decision making• Motivating self and others• Managing diffi cult situations• Effecting change• Recruitment and selection

Designed forNewly appointed managers or those aspiring to a management role.




New Manager



April 13, 14, 15

June 28, 29, 30

July 25, 26, 27

August 24, 25, 26

September 21, 22, 23

November 9, 10, 11

December 7, 8, 9




(prices subject to change)Textbook and workbook requiredat additional cost


42


Program OverviewEffective supervisors are critical in any business and have a positive impact on staff performance. Specialist training in leading people will help supervisors fulfi l the responsibility of their role.

This program will help supervisors gain the necessary people skills to be truly effective and make the successful transition from team player to team leader. It shows leaders the functions of effective teams and how to weld together concerns of task, team and individual to achieve overall objectives.

Learning Outcomes• Identify human factors affecting the supervisor/team

leader’s role• Identify and apply key human resource skills of

communication, motivation and delegation• Use skills to resolve confl ict• Apply leadership skills appropriate to situations

Content• Identifying and using key communication skills• Maintaining and enhancing team motivation• Effective delegation techniques• Managing teams• Managing performance consequences• Managing interpersonal and inter-group confl ict• Applying leadership principles

Designed forPeople who are about to be promoted to, or have recently been promoted to a supervisory or teamleader position.

New Supervisor


2011 Dates January 20, 21

February 3, 4

March 7, 8

April 4, 5

May 10, 11

June 9, 10

July 5, 6

August 8, 9

September 1, 2

October 13, 14

November 7, 8

December 12, 13





43


New Supervisor (The Next Step)


Program OverviewSupervisors provide the fi rst level of leadership within the organisation. They have a strong infl uence on the work culture, values and ethics of the teams they supervise. As such it is important that these ‘frontline managers’ model good practice, professionalism and confi dently represent their organisation.

Successful supervisors are actively engaged in planning activities to achieve the measurable, stated objectives of the team and the organisation as well as having an important leadership role in the development of effi cient and effective work teams. They play a prominent part in team planning, supervising the performance of the team and developing team cohesion. They provide leadership for the team and bridge the gap between the management of the organisation and the team members. As such they must ‘manage up’ as well as manage their team/s.

Other important by-products of the planning process are increased customer satisfaction and the capacity to manage change more effectively. Sound planning is essential if an organisation is to reach its desired goals. It is also a key function of managers at all levels.

Learning Outcomes• Model high standards of management performance

and behaviour and enhance the organisation’s image• Make informed decisions• Implement operational plan• Implement resource acquisition• Monitor operational performance• Plan to achieve team outcomes• Develop team cohesion• Participate in and facilitate work team• Liaise with management

Content• Communication and consultation skills• Modelling professionalism• Values, standards, policies and codes• Decision making• Group behaviour• Leadership styles• Coaching and mentoring• Work priorities and monitoring performance• Monitoring and implementing operations and

procedures• Resource planning and acquisition - human, physical

and fi nancial resources• Tactical risk analysis• Contingency planning

Designed for People who have completed New Supervisor who

want to continue to develop their skills and knowledge and work towards a nationally accredited skill set or qualifi cation.


BSBMGT401A – Show leadership in the workplace

BSBHRM402A – Implement operational plan


These competencies form the Key Management Skill Set as defi ned by the Business Services Industry



April 11, 12

May 12, 13

June 22, 23

July 27, 28

August 22, 23

September 14, 15

October 10, 11

November 23, 24

December 15, 16






2011NEW

PROGRAM

44



Program OverviewThis program provides the opportunity to analyse effective leadership behaviour and to understand and practice personal and professional competencies necessary to manage at a senior level.

Learning Outcomes• Understand the importance of effective leadership

behaviours in successful organisations• Value the need for and practice the skills of

communicating the organisational strategic direction including its vision, values, standards and mission

• Practice the behaviours that infl uence teams and individuals within the organisation and in its relevant external environment

• Demonstrate the behaviours that support the development and maintenance of high performing teams

• Act in a manner that demonstrates personal and professional competence

Content• Introduction to leadership studies in contemporary

management theory and practice• Communication, consultation and feedback skills

relevant to contemporary leadership styles and change management

• Building trust and confi dence through positive role modelling for diverse individuals and teams internal and external to the organisation

• Decision making processes which manage risk, consultation and divergent expectations

• Creating and maintaining an environment that supports and nurtures high performing teams

• Maintenance programs for successful leaders – ‘sharpening the saw’

Designed forMiddle or senior managers who are keen to examine and improve their leadership behaviour and personal and professional competence in this strategic area.


BSBMGT605B – Provide leadership across the organisation

Organisational Leadership



June 20, 28

October 14, 21







Program OverviewPlanning at the organisational level sets the direction and infl uences activities at the team and individual level. Effective planning can contribute towards better performance and improved processes and production within an organisation.

Other important by-products of the planning process are increased customer satisfaction and the capacity to manage change more effectively. Sound planning is essential if an organisation is to reach its desired goals. It is also a key function of managers at all levels.

Learning Outcomes• Develop and implement operational plans• Manage operational resources• Monitor and review operational performance

Content• The purpose of planning• Planning process• Effective goals and performance indicators• Planning tools• Managing resources• Monitoring and control systems• Evaluating performance




BSBMGT402A – Implement operational plan

BSBMGT515A – Manage operational plan

Operational Plans



May 6

June 17

August 22

September 23

November 4






45



Program OverviewThe increased pace of life in the workplace and home is placing mounting pressure on workers. To thrive in this environment of rapid change and confl icting priorities, it is important to recognise the choices and opportunities that change brings often requires altering attitudes and thinking patterns.

This one day practical program aims to equip the participants with the skills necessary to face challenges head-on, set realistic goals and targets, organise work activities and achieve work life balance while meeting agreed goals and expectations.

Learning Outcomes• Plan and meet work goals • Manage work priorities and performance • Manage professional development

Content• Management functions • Managing self, others and tasks • Goal setting • Managing time • Professional development

Designed for All managers working in the frontline of an organisation,

from, supervisors and team leaders through to business unit and divisional managers.


BSBWOR404A – Develop work priorities


Personal Work Priorities



May 31

July 15

October 31

November 25






AQF Level 3 and 5 - Part of a Certifi cate III or a Certifi cate IV Qualifi cation

Program OverviewInnovation is not only important in product development but in continually improving services and workplace practices. Promoting and supporting innovation requires leadership. During this program participants will work through a series of practical activities to encourage innovative thinking and practice, as well as creating an environment in which innovation thrives.

Learning Outcomes• Create an environment and workplace culture that

supports and encourages innovation• Support and guide a team• Lead by example• Promote innovation in the workplace• Provide opportunities for learning and refl ection• Develop creative and fl exible approaches and solutions

Content• Tools for fi nding creative and fl exible solutions• Workplace culture and innovation• Creating a conducive physical environment• From ideas to implementation• Leading and modelling innovation

Designed for All managers, supervisors, team leaders and divisional

managers.


BSBINN301A – Promote innovation in a team environment

BSBINN502A – Build and sustain an innovative work environment

Promote Innovation


2011 Dates March 4

June 21

September 30

November 18






on

2011NEW

PROGRAM

46



Program OverviewThis program covers the development, implementation and evaluation of a risk management plan for the organisation as part of its strategic plan. It incorporates an assessment of potential risks facing the organisation and the development of plans to mitigate risk situations through elimination, isolation and protection.

Participants will receive a copy of Australian/New Zealand Standard: Risk Management 2009 (AS/NZS ISO 31000:2009 Risk Management Principles and Guidelines).

Learning Outcomes• Develop a risk management plan • Identify and analyse risk, and select

appropriate treatments• Implement, monitor and evaluate the risk

management plan

Content• Introduction and overview of risk management

as part of the organisation’s strategic plan • Policies and procedures for effective risk management

including: - conducting a risk audit - developing a risk register - developing policies, procedures and training

for the organisation - accessing external specialist risk management

consultants to facilitate the development of the risk management program

• Methods for implementing and monitoring the risk management plan

• Methods for continually evaluating and improving the risk management plan, policies and procedures

Designed for Managers who wish to extend their knowledge

and experience in the fi eld of managing risk, or people seeking to acquire the skills involved in risk management.


BSBRSK501A – Manage risk

Risk Management



April 6, 7

July 26, 27October 6, 7








Program OverviewEffective businesses manage the quality of their outputs, products, services and processes as part of an integrated management approach. Through a commitment to quality management and continuous improvement organisations can position themselves to respond quickly to the changing external environment and build internal practices that produce better customer service and systems. This program provides participants with tools to implement work practices which focus on continuous improvement and support quality management.

Learning Outcomes• Contribute to quality planning• Lead a team in applying quality management

and process improvement approaches• Implement policies and procedures which support

quality management and continuous improvement • Identify and apply continuous improvement systems

and processes

Content• Quality management and continuous

improvement - defi nitions and relationship• Principles of quality management and continuous

improvement• Approaches to quality management and

continuous improvement• Working with teams to meet quality benchmarks

and standards• Process thinking, creative thinking and decision making• DMAIC Model: Defi ne, Measure, Analyse, Improve,

Control

Designed for People looking to improve the outputs and productivity

within their work area, including frontline managers, supervisors, managers, leading hands or people seeking to acquire the skills involved in these roles.


BSBPMG404A – Apply quality management techniques

Quality Management andProcess Improvement


2011 Dates May 3, 4

August 22, 23

November 10, 11






47



Program OverviewThis highly practical and interactive program will provide participants with a clear framework to prepare a successful strategic business plan and to tailor it to the needs of their organisation or business unit.

The program examines the key strategic business areas that a successful plan must consider, plus taking into account equally important issues such as core values, purpose, and mission statements.

Learning Outcomes• Conduct an environmental (internal and external)

analysis of a business• Develop a strategic plan and a business plan based

on the strategic plan and the organisation’s visionand mission

• Implement the strategic and business plans• Monitor the success of the strategic and business

plans and respond to performance

Content• The relationship between the strategic plan, the

business plan and operational plans• The strategic planning process • Strategic purpose - core values, purpose and mission • Situation analysis - internal environment and external

environment• Strategic objectives, strategic options and competitive

strategies• Producing, implementing and monitoring the plan

Designed for People expected to be involved in strategic business

planning, including business unit managers, functional and frontline managers, small business owners/managers, project managers, public sector employees involved in corporatisation, and professional practice personnel.


BSBMGT616A – Develop and implement strategic plans

BSBMGT617A – Develop and implement a business plan

Strategic Business Planning



June 21, 22

September 26, 27

November 10, 11







Program OverviewAny organisation will face risk of varying degrees. From health and safety to integrity risk, there is no question that those organisations which manage risks better than others enjoy a signifi cant competitive advantage. This program introduces risk management principles, frameworks and processes. It then focuses on the detailed processes involved in identifying, assessing, evaluating and monitoring risk.

Participants will receive a copy of the Australian/New Zealand standard: Risk Management 2009 (AS/NZ5 ISO 31000:2009 Risk Management - Principles and Guidelines).

Learning Outcomes• Establish the risk context• Identify, analyse and evaluate risk• Select appropriate risk treatment options• Develop and monitor a risk management plan

Content• Introduction and overview of risk management as part

of the organisation’s strategic plan • Risk identifi cation, including the context in which risks

exist and the identifi cation of key stakeholders• Analysis and evaluation of risk including an analysis of

existing risk control measures• Risk treatment, including cost/benefi t analysis• Methods for implementing and monitoring the risk

management plan• Methods for continually evaluating and improving the

risk management plan

Designed for Managers who wish to extend their knowledge and

experience in the fi eld of managing risk and people seeking to acquire the skills involved in the processes of risk management.


BSBRSK401A – Identify risk and apply risk management procedures

Risk Management Processes



August 3, 4

November 29, 30







48


Program OverviewThe professional skills required of a Personal Assistant or Executive Assistant are far more than those of a simple ‘admin’ nature. Managing the schedule and needs of both the client and manager requires insight and exceptional knowledge. This program focuses on those unique areas of expertise.

Learning Outcomes• Organise, delegate and manage others• Plan and set objectives• Communicate effectively• Contribute to the maintenance of, and improvement

in, working relationships• Appreciate the process and the rewards of team

building• Write letters and reports with clarity and impact• Resolve confl icts in a professional manner• Cope with stress

Content• Manager/assistant roles• Working as a team• Delegation• Communication• Written communication• Confl ict management• Stress management

Designed for Executive Assistants or Personal Assistants who

are seeking a better understanding of the many requirements of their managerial support position, and people about to be promoted to an Executive Assistants or Personal Assistant position.

The Professional Executive Assistant



May 17, 18

July 7, 8

September 26, 27

December 5, 6






Program OverviewThis program describes the performance outcomes, skills and knowledge required to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team and proactively working with the management of the organisation.

This program examines strategies to ensure yourteam work effectively together to achieve set goalsand objectives.

Learning Outcomes• Plan to achieve planned outcomes• Develop team cohesion• Participate in and facilitate work team• Liaise with management

Content• Establishing team purpose, goals and objectives • Consulting with team members• Supporting team members in meeting expected

outcomes• Establishing standards of performance• Communicating expectations, roles and responsibilities• Encouraging team members to accept responsibilities

for work tasks• Fostering cultures where team members assist each

other in undertaking required roles and responsibilities• Providing feedback• Differentiating recognition and reward• Leadership style and factors that infl uence style• Communicate information and unresolved issues

between management and the team






Team Effectiveness



March 25

May 23

June 24

August 29

September 30

October 28

November 30






49


Program OverviewThis is a dynamic one-day program looking at how you can manage yourself effectively with respect to time. By managing yourself, you will be able to handle more with less stress. You will be able to say “no” when it is necessary. You will learn how to use simple tools to plan and implement strategies that reduce demands on your time and improve your lifestyle.

Learning Outcomes• Recognise why time management is really self

management• Analyse your area of need with respect to self

management• Identify time wasters• Recognise the difference between importance and

urgency• Manage your lifestyle to reduce own outcomes and

stress• Set up useful self management tools

Content• What is time?• Self management and what to do to take control• Personal areas for improvement• Time wasters and how to deal with them• Importance and urgency• Time management tools• The effects of poor self management• Burn out and stress

Designed forPeople who want to become more effi cientand productive at work.

Time Management is Self Management



March 21

April 8

June 20

July 26

August 8

October 5

November 28

December 14





Program OverviewManaging time effectively is about doing relevant things effi ciently. Participants will discover tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don’t. Managers and non-managers will gain more control of their workload.

Learning Outcomes• Recognise the effect of poor organisation

and its relationship to stress• Analyse your time utilisation• Identify and control major time wasters• Apply the 80/20 rule to leverage your time• Achieve a balance between work and external

commitments• Set up and use a personalised time management

system• Set long term and short term goals and commit to a

personal action plan

Content• Time management preferences• Analysis of current workload to determine

what is relevant• Prioritising workload and planning tasks• Analysis of personal time management strengths

and challenges• Energy levels and concentration• Everyday time ‘shaving’ techniques• Keeping on track• Overcoming procrastination, time wasting

and perfectionism

Designed for Anyone with a workload that has competing priorities

that need to be managed, provides them with some/complete autonomy to chose what to work on or links to established KPIs, project goals, targets etc.

Time Management



May 19, 20

June 9, 10

July 27, 28

August 15, 16

October 20, 21

November 21, 22





50


Frontline Management Intensive Certifi cate IV & Diploma


Program OverviewResponsible leadership is a prerequisite for high performing teams. This program takes participants through the essential elements of how to lead a team of people in a workplace environment. In particular, it focuses on creating an understanding of the role of the leader in a modern organisation.

In addition to contributing to the organisation’s leadership profi le, participants will also explore the aspects of leadership that relate to leading teams and individuals. The key ingredient here is style fl exibility and the capacity to apply a range of leadership styles to suit the situation. This program not only builds the awareness of this need but also begins the skill building process that leads to style fl exibility.

Learning Outcomes• Model high standards of management and

performance behaviour • Lead and manage to the company’s vision

and standards • Make informed decisions by gathering relevant

information and communicate with their team

Content• The role of the supervisor in a modern organisation • The importance of the role model • Management vs leadership • Leadership styles • Building trust and integrity • Communicating expectations • Decision making

Designed for People with an understanding of practical human

relations, including current frontline managers, supervisors, new supervisors, team leaders, andnew managers.



Workplace Leadership



May 23

August 17

November 17







Program OverviewInformation is a critical resource and powerful competitive tool for any organisation. The increasing amount of data available to managers presents a new challenge – isolating the relevant information and turning it into intelligence.

This program is designed to give managers the knowledge and skills to turn data into useful information. It will equip them to diagnose information needs, gather and present information in a useable format and use management information systems.

Learning Outcomes• Identify and source information needs• Collect, analyse and report information• Use management information systems

Content• Information management / knowledge

management defi nitions • Management information systems • Knowledge as a resource • Using information for management purposes • Managing information • Information analysis • Record keeping systems




BSBINM401A – Implement workplace information system

BSBINM501A – Manage an information or knowledge management system

Workplace Information


2011 Dates March 18

July 1

November 11






51


or

16 evenings, 6pm - 9pm

2011 Dates Intake 1

Daytime March 3, 10, 17, 24, 31

April 7, 14, 21

Intake 2

September 7, 14, 21, 28

October 5, 12, 19, 26

Evening Intake 1

May 3, 5, 10, 12, 17, 19, 24, 26, 31

June 2, 7, 9, 14, 16, 21, 23





AQF Level 4 - Certifi cate IV in Frontline Management

Program OverviewThe Aspiring Manager program develops the skills and knowledge required to provide leadership and guidance to others and to take responsibility for the effective functioning and performance of a team and its work outcomes.

This program develops measurable business outcomes for the organisation as well as the individual, involving a highly participative learning approach including workplace projects (minimal assignments) and classroom interaction with participants from other organisations and industries.

Learning Outcomes• Develop the people skills necessary to lead, motivate and

inspire teams and individuals• Develop organisationally-focused management skills

including planning, continuous improvement and safety• Develop project management and customer service skills

Content• Leadership and Workplace relationships• Team Effectiveness• Project Management• Continuous Improvement and Innovation• Customer Service• Work Priorities• Operational Plans• Workplace Safety

Designed for Supervisors, team leaders, coordinators who want

to develop their skills. This Certifi cate IV program will particularly benefi t those who aspire to management positions in the future.

National Competency Standards The Certifi cate IV in Frontline Management qualifi cation

provides the National Competency Standards for:



BSBPMG510A – Manage projects BSBWOR401A – Establish effective

workplace relationships BSBCMN401A – Coordinate

implementation of customer service strategies

BSBWOR404A – Develop work priorities BSBMGT403A – Implement continuous

improvement BSBINN301A – Promote innovation

in a team environment BSBMGT402A – Implement operational plan BSBOHS407A – Monitor a safe workplace

Management Intensive - The Aspiring Manager (Certifi cate IV in Frontline Management)


2011NEW

PROGRAM

52


or


2011 Dates Intake 1

Daytime March 2, 9, 16, 23, 30

April 6, 13, 20, 27

Intake 2

September 8, 15, 22, 29

October 6, 13, 20, 27

November 3

Evening Intake 1

July 5, 7, 12, 14, 19, 21, 26, 28

August 2, 4, 9, 11, 16, 18, 23, 25, 30

September 1





AQF Level 5 - Diploma of Management

Program OverviewThe Developing Manager program develops the skills and knowledge required to lead, plan and manage the performance of a team members, develop team cohesion and foster innovative work practices.

This program develops measurable business outcomes for the organisation as well as the individual, involving a highly participative learning approach including workplace projects (minimal assignments) and classroom interaction with participants from other organisations and industries.

Learning Outcomes• Develop the people skills necessary to lead, motivate

and inspire teams and individuals• Develop organisationally-focused management skills

including planning, continuous improvement and innovation

• Develop project management and fi nancial skills

Content• Managing people and performance• Leading teams• Managing projects• Continuous improvement and innovation• Finance for non-fi nance managers• Work priorities• Operational plans

Designed for People in management positions who want to develop

and enhance their managerial and leadership skills.

National Competency Standards The Diploma of Management learning outcomes provide

the National Competency Standards for:


BSBPMG510A – Manage projects BSBMGT502A – Manage people

performance BSBINN502A – Build and sustain an

innovative work environment BSBWOR501A – Manage

personal work priorities and professional development

BSBMGT516A – Facilitate continuous improvement

BSBMGT515A – Manage operational plan

BSBFIM501A – Manage budgets and fi nancial plans

Management Intensive - The Developing Manager (Diploma of Management)


2011NEW

PROGRAM

53

We typically spend over 75% of our time in

interpersonal situations so it is no surprise to fi nd

that the cause of a large number of organisational

problems is poor communication. Effective

communication is an essential component of

organisational success and often one of the most

diffi cult issues managers face.

Successful communication requires a suite of skills that enable us to interact with individuals, teams, clients and organisations. This suite of skills includes: business writing, assertiveness, confl ict resolution, problem solving, public speaking, making presentations, reporting, managing meetings and taking minutes, managing stress and negotiation.

The following section includes a selection of programs to enhance your communication skills and ensure you make a positive contribution to your organisation’s success.

Communication

CONTENTSCONTENTS


Assertiveness Skills • 54

Business Writing Skills • • 54

Confl ict Resolution • 55

Creative Problem Solving • 55

Dealing WithGrumpy, Moody People • 56

Effective Communication • 56

Effective Meetingsand Minutes • 57

Managing Meetings • 57

Managing Workplace Stress • 58

Negotiation Skills • 58

Professional Presentations • 59

Professional TelephoneTechniques • 59

Public Speaking Skills • 60

Report Writing • 60

Writing Policies and Procedures • 61


54

AQF Level 3 and 4 - Part of a Certifi cate III or Certifi cate IV Qualifi cation

Program OverviewThe ability to write clearly and effectively is a critical professional skill. This program will assist participants to plan, organise and structure their writing to achieve better results with written communications. Through the practical application of writing and editing skills, participants will learn to write documents that are reader-oriented and communicate clearly and effectively.

Learning Outcomes• Plan, draft, sequence and structure written

communications in various styles and formats• Review and proofread written communications

for appropriate style, correct and appropriate language, sequence and structure, and readability

• Present written communications in the styles and to the standards required by the organisation and appropriate for your audience

Content• Effective written communication• Planning and organising a written communication• Reader focused writing• Using the appropriate style, tone and vocabulary• Plain English• Grammar, punctuation and spelling• Writing and editing exercises

Designed for People wanting to improve their written communication

skills, update or fi ne tune their writing skills, or acquire business writing skills.


BSBWRT301A – Write simple documents

BSBWRT401A – Write complex documents

Business Writing Skills

Communication

Program OverviewThis program provides participants with guidelines for standing up for themselves without violating the rights of other people. You will develop confi dence and understand the impact of the assertive style in defusing problem situations. Assertive behaviour enables you to talk about your needs or ideas and the outcome you would prefer, without arousing defensiveness in the person or group addressed.

Learning Outcomes• Differentiate between assertive and non-assertive

behaviour• Develop several techniques for becoming more

assertive• Develop a belief system which supports your own

rights and the rights of others• Deal with diffi cult people more effectively• Overcome self-defeating behaviour

Content• Your communication style• Difference between assertive, submissive/passive

and aggressive styles• Developing assertive responses• Types of assertion• Building confi dence and self-esteem• Handling diffi cult situations

Designed forPeople who wish to be more confi dent, positive and co-operative in their approach to others and who wish to improve their ability to infl uence others.

Assertiveness Skills



April 14, 15

May 10, 11

June 2, 3

July 14, 15

August 8, 9

September 7, 8

October 27, 28

November 14, 15

December 15, 16








March 18

April 4

May 2

June 10

July 22

August 5

September 13

October 5

November 4

December 2





55

Communication

Program OverviewThis program is designed to enhance confl ict resolution skills by examining what confl ict is and how confl ict affects people. Participants will examine positive and negative confl icts and decide how confl ict can be dealt within their work and personal lives. The program will examine some basic communication strategies and will promote the development of negotiation and infl uencing skills.

Learning Outcomes• Identify and appropriately respond to personal values,

points of view and confl ict management styles• Analyse the needs of each party to resolve confl ict in

a fl exible manner• Use positive infl uence techniques to negotiate for a

‘win-win’ situation

Content• What is confl ict?• Strategies for managing confl ict• Personal styles of confl ict management• Active listening and questioning techniques• Negotiating• Assertiveness techniques• Building solutions to confl ict situations

Designed for Anyone who feels that their response to confl ict

situations could be improved, including managers, project managers, supervisors, and human resource managers.

Confl ict Resolution

Program OverviewCreative strategies are needed to solve problems which are restricting the initiative and independence of individuals and groups. Many organisations are in danger of slipping into a rut because of the lack of creative ideas coming from their staff.

This program provides practical strategies for analysing problems, generating ideas and achieving creative solutions.

Learning Outcomes• Apply specifi c skills to systematically analyse

situations and decisions• Understand strategies for preventing problems• Lead work groups in the processes of creative problem

solving

Content• Problem solving and decision making framework• Recognising and describing problems• Analysing situations and decisions, and formulating

action plans• Problem prevention• Generating new alternatives to traditional options• Practical strategies to develop imagination, originality

and fl exibility

Designed forPeople responsible for achieving organisational objectives through planning, organising and leading.

Creative Problem Solving



May 11, 12

June 27, 28

August 1, 2

September 27, 28

November 3, 4

December 1, 2







2011 Dates April 19

August 31

November 28





56

Communication

Program OverviewConsidering the variation in people’s temperament and personality in the workplace it is obvious that at times people may appear grumpy or moody and diffi culties may arise.

This program covers the reasons for diffi cult behaviour and how to manage it. It is interactiveand will present some useful ways of managingthese situations.

Learning Outcomes• Understanding self-esteem and its effect on mood• How to effect change in the workplace• Confl ict styles• Interpret malicious obedience• Deal with moody and diffi cult managers• Defi ne causes of grumpiness• Understand harassment and how to avoid it• Understand how to intervene in team diffi culties

Content• Causes of moodiness• Dealing with confl ict• Assertiveness• Personality and behaviour• Values, attitudes and feelings• Teams that have diffi culties with team members• Managers role in dealing with diffi cult workers

Designed forAnyone who needs to better understand and deal with diffi cult co-workers.

Dealing with Grumpy,Moody People


2011 Dates March 17

October 7





Program OverviewYour ability to develop and maintain relationships with colleagues and friends depends on your ability to communicate effectively. Good communication skills can be learned.

This program will provide you with a range of communication techniques and strategies to become a more effective and confi dent communicator. With this understanding you will be able to enhance working relationships and deal with diffi cult situations in a positive manner.

The program will also give you the opportunity to develop your own communication style and to better understand the styles of others.

Learning Outcomes• Develop active listening techniques to enhance

understanding and show empathy• Develop behaviours to enhance working relationships• Use effective questioning skills• Identify and develop your personal communication

style• Give and receive appropriate feedback• Use effective communication techniques to deal with

diffi cult situations • Identify barriers to effective communication

Content• Understanding the communication process• Identifying communication styles• Communication barriers• Demonstrating empathy• Improving interactions with others• Active listening and effective questioning skills• Giving and receiving feedback• Communicating in diffi cult situations• Introduction to assertiveness

Designed forPeople who are striving to improve their personalcommunication skills.

Effective Communication



March 24, 25

May 5, 6

June 1, 2

July 19, 20

August 15, 16

October 20, 21

November 7, 8





57

Communication


Program Overview“Are you sure that’s what we agreed to do?” That can be a common cry if minutes are not taken effectively during any meeting.

This program looks at the skills required to not only take effective minutes but also to organise the meeting, participants and documentation to ensure the message to come out of the meeting is the same for everyone.

Learning Outcomes• Identify the type of meeting required• Make arrangements to meet the needs of participants• Prepare agendas, required documentation and papers• Take effective notes during the meeting• Produce and distribute minutes within nominated

timeframes

Content• Requirements for meeting preparation• Preparing meeting documentation• Organise meeting arrangements and requirements• Note taking within meetings• Producing accurate and effective minutes• Minute distribution

Designed for Anyone who is responsible for taking minutes and

recording the outcome of meetings.


BSBADM405B – Organise meetings

Effective Meetings and Minutes



April 1

June 15

August 10

October 31

December 2







Program Overview“What a waste of time that was!” How often have you heard that at the end of a meeting? The problem is that the meeting was called in the fi rst place to try and save time.

This program will assist the participant in organising and conducting a meeting, taking minutes and reporting outcomes that will have people saying“Now that was time well spent”.

Learning Outcomes• Prepare for meetings • Clarify agendas• Plan the ‘style’ of the meeting• Conduct the meeting effectively• Ensure that minutes are focused and effective• Conduct follow-up documentation on time• Ensure outcomes of meetings are reported within

designated timelines

Content• The purpose of meetings• Planning the agenda• Arranging the meeting• Chairing the meeting• Time management• Minute taking and processing• Minute distribution• Follow-up actions

Designed forAnyone who is asked to be a chairperson for a meeting and wants to know more about the process.


BSBADM502B – Manage meetings

Managing Meetings


2011 Dates April 29

July 1

October 19






58

Communication

Program OverviewStress has infi ltrated every aspect of our lives and has reached epidemic proportions. While stress is unavoidable, we can understand it and harness its powerful energy to create the lifestyle we want for ourselves.

This program teaches participants how to handle stress and to use it positively - a valuable asset in today’s busy world.

Learning Outcomes• Identify what stress is• Recognise the physiology of stress and its side

effects• Recognise stress in self and others• Identify stress in the workplace and potential

solutions• Manage your own stress by re-designing your lifestyle

Content• What stress is• Physiology• Channels of stress• How we stress ourselves• Stress at the workplace• Stress as a management issue• Stress reduction• Managing your stress• Controlling stress reactions• Harnessing stress• Re-designing lifestyles

Designed forEveryone. This program is designed to be fl exible enough to meet the individual needs of each participant. The structure of the program includes problem solving exercises, small workgroup sessions and practical methods.

Managing Workplace Stress


2011 Dates May 11

August 3

November 23






2011 Dates Feburary 8, 9

May 18, 19

June 29, 30

August 9, 10

September 27, 28

October 13, 14

November 28, 29





Program OverviewThis program identifi es and focuses on the skills required for achieving positive results through negotiation. It equips participants with the tools, techniques and concepts that are required to manage negotiations successfully.

Learning Outcomes• Develop a comprehensive negotiation planning process• Manage the negotiation process• Analyse negotiation tactics• Select and use the negotiation tactic appropriate

to the situation• Practise negotiation techniques to develop

and refi ne skills• Evaluate and improve the negotiation process

Content• Negotiation styles• The fi ve negotiation phases – preparation – opening – exploring interests and options – closing – implementation and possible review• Negotiation practice

Designed for Anyone whose role requires negotiation with others,

including managers, team leaders and supervisors, sales and account managers, senior customer service representatives, project or change managers.

Negotiation Skills

59

Communication


Program OverviewThis program explores the skills required to create and deliver highly effective presentations with confi dence and style. It also includes how to use visual aids to achieve optimal impact.

Learning Outcomes• Plan, prepare and deliver an effective presentation• Demonstrate effective presentation and

communication skills• Speak clearly and confi dently in both prepared

and impromptu speaking situations• Evaluate the effectiveness of the presentation

Content• What makes a successful presentation• Knowing the audience and its needs• Presentation intent and purpose• Preparation and planning• Presentation design• Using aids effectively• Managing anxiety• Delivery techniques• Presentation review• Handling questions• Practical sessions

Designed for Anyone responsible for presenting to peers,

staff or clients.


BSBCMM401A – Make a presentation

Professional Presentations



April 5, 12

July 7, 14

September 15, 22

December 5, 12





DVD required at additional cost


Program OverviewAs distinct from face to face communication, telephone communication requires additional skills to overcome the visual and physical separation of caller and employee. This is especially important when communicating in diffi cult situations.

This program provides an insight into the skills and knowledge required to overcome communication barriers and deliver superior customer service while on the telephone.

Learning Outcomes• Identify the caller’s needs• Present a professional image on the telephone• Understand the various communication barriers• Identify and manage behaviours on the telephone• Handle diffi cult callers• Understand when it is necessary to terminate a call

and be confi dent in doing so• Be able to show empathy and understanding to the

caller• Be able to treat each call individually and not allow

personal emotions to cloud your judgement

Content• Face to face vs telephone – what’s the difference?• Communication and the telephone• Telephone etiquette• First impressions• Tone of voice• Body language over the telephone• Active listening and effective questioning skills• Identify, understand and satisfy the caller’s needs• Constructive language• Communication barriers• Introduction to assertiveness - assertive, passive, aggressive behaviours• Handing diffi cult callers• Managing stress

Designed for Receptionists, call centre operators, telesales /

telemarketing operators, or anyone who wishes to be more confi dent and improve their communication skills on the telephone.

Professional Telephone Techniques


2011 Dates March 31

June 17

September 19

November 4





60

Communication

Program OverviewThe program is designed to enable participants to develop the ability to speak clearly and confi dently in front of others, whether one to one or in front of a group.

Learning Outcomes• Make better use of body and voice to transmit

messages • Speak clearly and confi dently in prepared and

impromptu situations• Improve ability to prepare and deliver speeches• Capture and hold the attention of the audience

Content• Researching and preparing a successful speech• Building rapport with the audience• Overcoming objections• Handling diffi cult questions• Techniques to improve the use of body and voice to

transmit messages• Practical session - prepared speech• Practical session - impromptu speech

Designed forPeople who would like to gain more confi dence in giving speeches or speaking in group situations. This program is also appropriate for people with some experience who would like to update their skills.

Public Speaking Skills


2011 Dates April 1, 8

June 23, 30

August 5, 12

November 8, 15





DVD required at additional cost


Program OverviewThe workplace report has become a pivotal information tool upon which many organisations depend. A report, which is well researched, well organised and clearly presented, can greatly assist in making timely and effective decisions.

This program is designed to develop the skills and knowledge required to create reports and information documents that are more complex than basic letters, memos and emails. Your fi nal product will not only look impressive but will persuade your reader to make sound business decisions based on your recommendations.

Learning Outcomes• Plan the structure of a report to ensure correct

information fl ow• Determine a variety of methods for gathering and

organising information • Review and analyse information according to

proposed structure and content• Structure and format reports to organisational

standards • Present information, issues and recommendations in

a clear fashion• Choose appropriate writing style for the type of

document being produced • Plan, draft, write, edit and review complex documents

Content• The planning process• Defi ning report purpose, strategies and methodologies• Methods of organising and analysing information• Focus on business objectives• Structuring the report• Drafting and writing the report in plain English • Layout and presentation of graphics• Editing and reviewing• Producing and presenting the report

Designed forPeople new to report writing or those seeking to improve their report writing skills.


BSBRES401A – Analyse and present research information


Report Writing


2011 Dates January 19, 20 July 5, 6

March 10, 11 October 10, 11

May 5, 6 December 13, 14






61

Communication

Writing Policies and Procedures


Program OverviewOrganisations of all sizes can benefi t from documenting how they do what they do and why. Using the development of sustainability policies and procedures participants will learn the difference between policies, procedures and other planning documents; how to identify what areas of business require policies; who needs to be involved in this process; how to turn these plans into actions; and how to evaluate their effectiveness.

Learning Outcomes• Develop policy and procedures• Communicate policy policies and procedures• Implement policy and procedures• Review policy and procedures implementation

Content• Identifying relevant content • Identify and work with appropriate lines of

communication, reporting and authorisation • Relationship between policy, procedures and

strategic and business plans• Develop policy and procedure• Strategies for managing implementation• Tools and strategies for review and revision of policy

and procedures

Designed forAll people with responsibility for developing policies in their workplace, including managers, HR specialists, and executive assistants.


BSBSUS501A – Develop workplace

policy and procedures for sustainability

Duration 2 Days, 9.00am – 4.30pm


March 3, 4

July 6, 7

October 17, 18

November 14, 15






2011NEW

PROGRAM

62

Ensuring fi nancial compliance to meet organisational standards and industry regulations while enhancing customer relationships is all part of the modern fi nance discipline. The following programs will enhance existing fi nancial fundamentals while utilising contemporary methods with an emphasis on practical industry examples.

For Post Graduate Finance studies see the MBAand Post Graduate Section.

Finance


Day to Day Accounts • 63

Finance for Non-Finance Managers • • 63

Managing Team Budgetsand Financials • 64

Understand Financial Reports and Accounting Basics • 64


63

Finance

AQF Level 4, 5 and 6 - Part of a Certifi cate IV, Diploma or Advanced Diploma Qualifi cation

Program OverviewImproving business performance requires an understanding of the components of profi t, liquidity and value. This practical guide to analysing fi nancial information will provide managers and business owners with effective fi nancial skills to enable them to improve the fi nancial performance of their business.

Learning Outcomes• Plan and implement fi nancial management

approaches • Establish and implement budgets• Monitor and control fi nances as part of

management practices • Review, evaluate and report on management

of fi nances

Content• Improving business profi t and value• Understanding fi nancial statements• Analysing fi nancial statements to improve

business performance• Analysing revenue and costs• Financial analysis of business decisions• Capital investment evaluation and decisions• Return on investment• Planning and budgeting

Designed for People who wish to have a general understanding of

business fi nance which will enable them to improve the profi ts and value of their business, including managers, senior executives, and business owners.



BSBFIM601A – Manage fi nances

Finance for Non-Finance Managers



March 29, 30

May 9, 10

June 21, 22

July 21, 22

September 5, 6

October 19, 20

December 13, 14





Participants are requested to bring a pocket calculator


AQF Level 3 - Part of a Certifi cate III Qualifi cation

Course OverviewManaging and processing accounts is a signifi cant activity in any business or organisation. This course will provide practical and directly transferable skills in processing fi nancial forms and maintaining accurate fi nancial records.

Learning Outcomes• Managing accurate customer data• Accurate receipting and recording• Preparing and processing banking documents• Reconciling fi nancial records and accounts• Petty cash administration• Creditor/debtor invoicing• Data entry for ledger and sub-ledger compliance• Meeting auditing requirements• Prepare fi nancial reports

Course Content• Double entry bookkeeping• Financial forms and applications• Receipts/payments• Petty cash• Banking• Creditors/debtors• Journals/general ledger/report writing• Reconciliation• Financial management systems• Client management systems• Records management systems

Designed for People responsible for the day to day recording and

reporting of fi nancial transactions.


FNSICACC302B – Administer fi nancial accounts

FNSICACC303B – Prepare, match and process receipts

FNSICGEN305B – Maintain daily fi nancial/business records

FNSICORG302B – Prepare reports for management

Day to Day Accounts



November 16, 17





Participants are requested to bring a pocket calculator


2011NEW

PROGRAM

64

Finance


Program OverviewThis program will assist managers from a non-fi nancial background to better appreciate the importance of accounting within the framework of the organisation, to understand accounting terminology in order to use accounting information correctly and to analyse and interpret fi nancial statements.

Learning Outcomes• Understand fi nancial reports and differentiate

between profi t and cash• Understand the concept of working capital• Understand common accounting reports • Appreciate basic taxation and its implications for

business structures• Identify cash fl ows, select appropriate methods of

handling, taxes and non-cash fl ow expenses such as depreciation

• Understand the application of sensitivity analysis, the nature of risk and how to handle risk in the analysis

Content• Introduction to accounting• Understanding accrual accounting and published

fi nancial reports• Analysis and interpretation of fi nancial statements• Taxation, including income tax and GST• Cash fl ow• Working with reports• Case study and examples

Designed for Managers and business people who need to

understand the basics of accounting and the useof accounting information.


BSBFIA402A – Report on fi nancial activity

Understand Financial Reportsand Accounting Basics



May 25, 26

July 27, 28

September 7, 8

November 7, 8







Program OverviewA strong fi nancial know-how is a key requirement of any manager in today’s workplace. Indeed, the frontline manager must have the skills and knowledge to deal directly with team members responsible for the fi nancial management and budgetary processes.

Therefore, this program includes planning, developing, implementing and reviewing budgets and fi nancial plans through consultation and communication with the work team.

The program will enable participants to contribute to the budget process while developing the work team’s fi nancial and budget management skills.

Learning Outcomes• Communicate and consult with team members to

manage fi nancial performance • Plan and implement fi nancial management approach • Monitor and control fi nances • Review and evaluate fi nancial management processes

Content• The work team and budgets • Planning and budgeting • Costing inputs and pricing outputs • Budget types • Accounting terms• Contingency plans • Monitoring budget performance • Reviewing fi nancial performance

Designed for Managers, team leaders and supervisors, and project

managers.



Manage Team Budgets


2011 Dates March 18

June 10

September 14

November 3






65

HRM is the part of management that deals with

people. It involves productive use of people in

achieving the organisation’s objectives as well as

meeting individual employee needs. HRM must

add value to the organisation not just cut costs.

Organisations that fl ourish in the future will need

human resource practices and frameworks that

encourage individuals to reach their potential,

learn and grow.

Our HRM programs cover employee relations

from recruitment to performance management,

to termination. They include current legislation,

effective HR models and procedures, consulting

processes, organisational development and

strategic plans.

For Post Graduate Human Resource Management studiessee the MBA and Post Graduate Section.

Human Resource Management

CONTENTSCONTENTS


Behavioural Interviewing • 66

Effective Human Resource Services • • 66

Human Resource Fundamentals • 67

Manage Employee Relations • • 67

Organisational Development • 68

Plan and Manage Human Resource Strategy • • 68

Recruit, Select and InductEmployees • • 69

Review and Reward Staff Performance • 69

Working with Diversity • • 70

Diploma of Human Resources Management (Intensive) • 71


66


Effective Human Resource Services

AQF Levels 4 and 5 - Part of a Certifi cate IV or Diploma Qualifi cation

Program OverviewHuman Resource Services exist to assist management in the day-to-day operations of the organisation. It is essential that HR practitioners are able to develop and deliver value-adding services.

This program will cover concepts and skills necessary to be an effective HR consultant, ensuring the ongoing contribution of human resources to the organisation. Putting policy and procedures in place is not enough; HR consultants (external or internal) must understand the needs of their clients and deliver measurable results.

This program will help HR consultants be more successful by mastering the major steps in the consulting process, which can be readily applied to any project involving human resource activities.

Learning Outcomes• Determine the role of a consultant and recognise the

differences between internal and external consulting• Demonstrate the major steps in the consulting process• Determine appropriate strategies for delivering human

resource services• Develop tools to help analyse and assess service

delivery• Apply the consulting process to a specifi c human

resource project• Successfully integrate project management and

quality of work/life issues

Content• Defi ning the role of a HR consultant• Determining human resource requirements and

developing options for delivery• Developing service agreements between HR providers

and client groups• Managing a project, planning for contingencies and applying the consulting processes – practical session• Monitoring and evaluating the performance of a

human resource project

Designed forHR practitioners and other service providers wishing to improve their consulting skills.


BSBHRM401A – Review human resources functions

BSBHRM501A – Manage human resources services

Behavioural Interviewing

Program OverviewBehavioural interviewing is a powerful staff selection technique that helps the interviewer to build a realistic picture of candidates. Also known as ‘behavioural event’ and ‘competency based’ interviewing, this technique improves on traditional interviewing methods by enhancing the validity and reliability of selection decisions.

This program will give participants the tools to run their own behavioural interviews and a perspective on non-behavioural approaches to interviewing. Participants will also gain insights into improving the whole selection process from designing the interview through to reference checking.

Learning Outcomes• Identify and apply the principles of behavioural

interviewing• Understand the relationship between behavioural and

traditional selection techniques• Implement improved organisational selection processes

Content• Best practice selection techniques• Increasing the validity and reliability of selection• Avoiding common selection pitfalls• Principles and techniques of behavioural interviewing• Developing behavioural event questions• Designing a behavioural event interview• Delivering and evaluating a behavioural event interview• Reference checking• Evaluation and fi nal decision-making

Designed forHuman resources staff, managers and supervisors who have responsibility for recruitment and selection. Also suitable for those aspiring to human resources and management roles.


2011 Dates April 8

July 15

November 21






2011 Dates February 23, 24 June 2, 3

April 14, 15 August 10, 11






67


2011 Dates June 8, 9

August 4, 5

October 12, 13

December 1, 2







AQF Level 5 and 6 - Part of a Diploma or Advanced Diploma Qualifi cation

Program OverviewMore than ever before, the success of every enterprise depends on its employee relations performance. To create and maintain a positive and productive workplace environment, today’s managers and HR practitioners must be up-to-date with legislation and practices that impact on their organisation.

This program covers the strategic aspects of the employee-employer relationship, providing an opportunity for participants to re-examine strategies, policies and practices while improving their level of skill in effectively dealing with employee relations.

Learning Outcomes• Develop and implement industrial relations strategies/

policies and plans• Manage negotiations, confl ict and disputes • Research and analyse employee health issues • Plan health and well-being program/s• Implement, administer and monitor program/s• Evaluate program/s• Implement employee relations strategy and policies

for own work area • Build and maintain a productive culture• Resolve employee relations problems

Content• An overview of the Industrial Relations system

and instruments• Defi ning employee relations strategies and policies to

fi t your organisational goals and culture• Effectively dealing with employee problems and confl icts• Negotiation• Work/life balance• Maximising diversity by reinforcing good management

practices

Designed for HR practitioners and line managers responsible for

managing industrial relations.


BSBWRK509A – Manage industrial relations

BSBLED502A – Manage programs that promote personal effectiveness

BSBHRM604A – Manage employee relations

Manage Employee Relations


Program OverviewEffi cient management of workers, workfl ow and the workplace is critical.

Learning Outcomes• Research human resources functions • Review policy and procedures frameworks• Review performance management infrastructure• Promote performance management systems• Collate performance management data• Promote involvement of diverse groups• Promote elimination of discrimination• Access and review policies to promote equality and

fair treatment• Prepare for negotiations and participate in negotiations• Finalise and monitor outcomes of negotiations• Communicate and implement organisation’s industrial

relations policies and procedures• Assist in minimising industrial relations confl ict

Content• Researching and understanding human resource

service requirements• Legislation, policies and procedures• Ethics• Diversity• Discrimination and equal opportunity• Negotiation• Effective administration for human resource services• Performance management systems• Employee relations issues• Minimising industrial relations confl ict

Designed for Individuals who wish to gain a solid foundation in human

resource services.


BSBHRM401A – Review human resources functions

BSBHRM403A – Support performance management process

BSBWRK404A – Promote equality of opportunity and fair treatment for all workers

BSBWRK408A – Undertake negotiations

BSBWRK410A – Implement industrial relations procedures

Human Resource Fundamentals


2011 Dates April 6, 7, 8

July 25, 26, 27

November 2, 3, 4






68


Organisational Development


Program OverviewTechnological advancements, implementation of innovations and the downsizing of organisations are a few examples that impose change on employees and the way they do their jobs. Failure to make effective adaptations may threaten an organisation’s very survival.

Change intervention needs to be planned and organisational development encompasses a variety of activities for managing change. These activities enhance the organisation’s ability to manage the culture, creatively solve problems and assist in adapting to the external environment.

Learning Outcomes• Increased personal and organisational awareness on

how to effectively adapt to a changing environment, while continuing to grow and stay competitive

• Able to implement change in a logical, structured yet fl exible manner

• Greater employee commitment and involvement in making change successful

• Creating a work environment that encourages openness, creativity, and opportunities for personal and professional growth

Content• Organisational development – objectives, values and

culture • Identifying change requirements and opportunities• Creating an organisational development plan and

change management strategy• Implementing job redesign and work reorganisation

using structural techniques: job rotation, work modules,job enlargement, job enrichment, quality circles, etc

• Implementing OD activities using behavioural processes: survey feedback, intergroup development, team building, external coaching, etc

• Setting in place regular reviews and cost benefi t analysis

Designed forManagers and HR professionals who lead or act as a catalyst for change.


BSBINN601A – Manage organisational change

BSBMGT615A – Contribute to organisational development

AQF Level 5 and 6 - Part of a Diploma or Advanced Diploma Qualifi cation

Program OverviewOrganisational effectiveness and effi ciency requires planning, monitoring and controlling a business’ largest asset – its people. A successful HR strategic plan assumes that all HR activities are integrated with each other and with the overall strategic objectives of the organisation, to help create an environment where the appropriate business strategy is likely to thrive.

Learn how to develop, implement and maintain a strategic approach to planning and managing human resources, and workforce development.

Learning Outcomes• Assess supply and demand• Develop workforce objectives and strategies• Implement initiatives to support workforce planning

objectives• Monitor and evaluate workforce trends• Research planning requirements• Develop HR strategic plan• Implement HR strategic plan

Content• Workforce planning• Undertake preparatory activities for creating an effective

HR plan• Develop a HR strategic plan based on organisational

goals and needs• Best practice techniques and tools to assist with

successful implementation• Communicate with the organisation at all levels• Monitor the HR plan using appropriate frameworks

Designed forPeople who already have a background in HRM,such as HR consultants and HR managers.


BSBHRM504A – Manage workforce planning

BSBHRM602A – Manage human resource strategic planning

Plan and Manage HumanResource Strategy


2011 Dates March 4, 11 November 7, 14

August 12, 19








June 23, 24

August 16, 17

October 17, 18







69



Program OverviewA well-designed performance management system should include strategies for managing staff performance, managing remunerations and benefi ts and managing separation and termination. This program covers the major components of these three important human resource areas and stresses the linkages that exist.

Learning Outcomes• Develop and implement a performance management

system appropriate to organisational needs and cultures• Coordinate formal feedback processes and

development plans• Understand legislative requirements relevant to the

workplace that impact on remuneration and benefi ts• Analyse and develop appropriate organisational

remuneration strategies• Develop processes for separation/termination of

employment

Content• Characteristics of effective performance management

systems• Performance management system implementation• Strategies to recognise and reinforce excellence• Interventions to assist with under performance and/or

misconduct issues• Remuneration and benefi t options and strategies• Termination policies and practices• Exit interviews

Designed for HR practitioners and managers of all levels.



BSBHRM505A – Manage remuneration and employee benefi ts

BSBHRM507A – Manage separation/termination

Review and Reward Staff Performance


Program OverviewThis program provides an in-depth look at recruitment and selection of staff. Participants learn how to write appropriate job descriptions and specifi cations. Participants will be involved in simulated assessment and selection exercises. Documentation of personnel matters such as pay allowances and conditions, and leave applications are also covered.

Learning Outcomes• Determine job descriptions• Plan for selection• Assess and select applicants• Appoint and induct successful candidate• Develop recruitment, selection and induction policies

and procedures• Recruit and select staff• Manage staff induction

Content• Maintaining current and accurate job requirements• Recruiting applicants• Assessing and selecting staff• Ensuring processes and procedures are understood

and accurately followed• Communicating with staff regarding personnel matters• Induction

Designed forManagers/HR professionals who wish to develop their skills or gain expertise in recruiting and selecting staff.


BSBHRM402A – Recruit, select and induct personnel

BSBHRM506A – Manage recruitment, selection and induction

processes

Recruit, Select and Induct Employees



May 26, 27

July 7, 8

September 8, 9







2011 Dates May 17, 18, 19

July 18, 19, 20


November 8, 9, 10






70

AQF Level 3 and 6 - Part of a Certifi cate III or an Advanced Diploma Qualifi cation

Program OverviewThis program explores the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the program of work.

It also investigates the importance of diversity to all organisational activity, and the policies and procedures needed to ensure a whole of organisation approach.

Learning Outcomes• Recognise individual differences and respond

appropriately• Work effectively with individual differences• Research diversity• Draft policy and plan for implementation• Implement diversity policy• Review diversity policy

Content• What is diversity?• Diversity is an asset• Sensitivity• Diversity in day-to-day operations• Legislation• Policies and procedures

Designed forPeople who work in a variety of contexts where they will be expected to interact with a diverse client and/or co-worker population.


BSBDIV301A – Work effectively with diversity

BSBDIV601A – Develop and implement diversity policy

Working with Diversity


2011 Dates April 1

November 28







71


AQF Level 5

Program OverviewHuman Resource Services exist to assist management in the day-to-day operations of the organisation. It is essential that HR practitioners are able to develop and deliver value-adding services.

This “intensive” program will cover concepts and skills necessary to be an effective HR consultant, be more successful by mastering the major steps in the consulting process, and learn how to develop, implement and maintain a strategic approach to planning and managing human resources, and workforce development.

The program provides an in-depth look at recruitment and selection of staff, performance management systems, for managing staff performance, managing remunerations and benefi ts, managing separation and termination, plus reviewing legislation and practices that impact on the organisation.

Learning Outcomes• Determine the role of a consultant and recognise the

differences between internal and external consulting• Determine appropriate strategies for delivering human

resource services• Develop tools to help analyse and assess service

delivery, supply and demand• Develop workforce objectives and strategies• Implement initiatives to support workforce planning

objectives• Develop and implement human resources strategic plan• Determine job descriptions• Develop recruitment, selection and induction policies

and procedures• Coordinate formal feedback processes and

development plans• Analyse and develop appropriate organisational

remuneration strategies• Understand legislative requirements relevant to the

workplace that impact on remuneration and benefi ts• Develop and implement industrial relations strategies/

policies and plans • Develop processes for separation/termination of

employment and exit interviews• Manage negotiations, confl ict and disputes, and resolve

employee relations problems • Successfully integrate project management and quality

of work/life issues• Research and analyse employee health issues • Plan health and wellbeing program/s• Build and maintain a productive culture• Manage diversity

Content• Defi ning the role of a HR consultant• Determining HR requirements and developing

options for delivery• Developing service agreements between HR providers

and client groups

Diploma of Human Resources Management (Intensive)

• Managing a project, planning for contingencies and applying the consulting processes – practical session

• Monitoring and evaluating the performance of a human resource project

• Workforce planning• Develop a HR strategic plan based on organisational

goals and needs• Best practice techniques and tools to assist with

successful implementation• Monitor the HR plan using appropriate frameworks• Maintaining current and accurate job requirements• Recruiting applicants• Communicating with staff regarding personnel matters• Characteristics of effective performance management

systems• Performance management system implementation• Strategies to recognise and reinforce excellence• Interventions to assist with underperformance and/or

misconduct issues

Designed forHR practitioners and managers of all levels.


BSBHRM501A – Manage human resources services

BSBHRM504A – Manage workforce planning

BSBHRM506A – Manage recruitment, selection and induction processes


BSBHRM505A – Manage remuneration and employee benefi ts

BSBHRM507A – Manage separation / termination

BSBWRK509A – Manage industrial relations

BSBLED502A – Manage programs that promote personal effectiveness


2011 Dates Intake 1 Intake 3

Februrary 23, 24 June 2, 3

March 22, 23 July 7, 8


May 17, 18, 19 September 13, 14, 15

June 8, 9 October 12, 13

Intake 2 Intake 4


May 26, 27 September 8, 9

June 23, 24 October 17, 18

July 18, 19, 20 November 8, 9, 10

August 4, 5 December 1, 2







2011NEW

PROGRAM

72

If you have little or no experience or knowledge in managing projects

Attend the Project Management Fundamentals and the Applied Project Management programs

Finally, complete and submit the assignment for the Applied Project Management competencies

If you have consistent experience and knowledge in managing projects and oversee medium sized projects

Attend the Applied Project Management program

Organisations often use project management to accomplish particular outcomes with limited resources under critical time constraints. Project management can provide powerful tools for planning, implementation and control of activities as well as ways to utilise people and resources.

The following programs cover the basics of project management, project management tools and techniques, implementation of projects and management of projects.

Participants who are new to project management should begin with Project Management Fundamentals but those who already have experience in implementing projects can start with Applied Project Management.

Project Management

CONTENTSCONTENTS


Applied Project Management • 73

Contract Management • 74

Project ManagementFundamentals • 74

Diploma of Project Management - workshop • 75


Project Management Qualifi cation Pathways

CERTIFICATE IV IN PROJECT MANAGEMENT

DIPLOMA OF PROJECT MANAGEMENT

Attend the Applied Project Management program (you are not required complete an assessment at this stage)

Attend the workshop for Diploma of Project Management where you will present your prepared presentation

Finally, complete and submit the Assignment for the Diploma of Project Management

Prepare a presentation for an executive briefi ng on how each of the Diploma of Project Management competencies have been applied within your workplace

73

Project Management

AQF Level 4 - Certifi cate IV in Project Management (Stage 2) AQF Level 5 - Part of the Diploma of Project Management (Stage 1)

Program OverviewIn this program, managers and project team leaders will learn the critical processes required to plan, implement and review projects. Using a supporting case study you will develop a project charter, project management plan and subsidiary project plans.

This program is a broad and deep exploration of the project management knowledge areas including essential tools and techniques such as integrated baselines, cost management tools, earned value and the WBS dictionary. It will also explore the project lifecycle, including pre- and post-project activities such as business context analysis and benefi ts realisation.

Learning Outcomes• Assess the organisational context for the project and

apply project management principles to workplace initiatives

• Develop a project strategy which will lead to an effective overall project plan

• Build a suitable project structure and team• Manage stakeholder relationships and expectations• Develop techniques for monitoring, controlling and

reporting project progress• Successfully deliver a completed project and evaluate

project outcomes• Understand the link between project outcomes and

business benefi ts

Content• Project management framework • Project management body of knowledge • Initiating the project • Planning the project • Executing the project • Monitoring and controlling the project • Closing the project

Designed for People who have had some experience of projects,

including managers, project team leaders, project managers, and project team members.

Please Note: This program assumes an understanding of the project management life-cycle and terminology. Depending on your level of experience you may need to attend ‘Project Management Fundamentals’ before attending Applied Project Management.

Please contact the Client Services team on08 8241 8000 for more information.

National Competency Standards:

BSBPMG401A – Apply scope management techniques

BSBPMG402A – Apply time management techniques

BSBPMG403A – Apply cost management techniques

BSBPMG404A – Apply quality management techniques

BSBPMG405A – Apply human resources management approaches

BSBPMG406A – Apply communications management techniques

BSBPMG407A – Apply risk management techniques

BSBPMG408A – Apply contract and procurement techniques

Applied Project Management


2011 Dates January 19, 20, 21

February 15, 16, 17

March 23, 24, 25

April 11, 12, 13

May 2, 3, 4

June 22, 23, 24

July 19, 20, 21

August 10, 11, 12


October 25, 26, 27

November 23, 24, 25

December 12, 13, 14







Endorsed by the Australian Institute of Project Management

74

Project Management


Program OverviewThis program provides an understanding of the contract management process. Participants practise the concepts and techniques of planning and managing a contract through to a successful conclusion, and develop the interpersonal skills required to build sustainable relationships through a collaborative approach.

Learning Outcomes• Describe the fundamental elements of a contract• Describe the roles and responsibilities of contract

management• Analyse the importance of planning, measurement,

control and contract performance management• Describe the process for managing contract variations• Identify and manage contract risk • Identify negotiation and dispute resolution techniques

Content• Fundamentals of a contract• Basic contract terms and conditions• Roles and responsibilities for contract management • Contract and procurement management planning• Contract pricing• Risk management • The supplier selection process• Contract administration and performance management• Negotiating the contract• Contract variation and valuation • Resolving contract disputes• Closing out the contract

Designed forManagers, team leaders and supervisors, sales and account managers, project, contract and change managers or anyone involved in the process of buying and selling goods.


BSBPMG509A – Manage project procurement

Contract Management



May 23, 24

August 25, 26

November 14, 15






AQF Level 4 - Part of the Certifi cate IV in Project Management (Stage 1)

Program OverviewIf you are new to project management this program provides an introduction to the discipline and what is required to manage projects from a project team member’s perspective. The program will introduce the nine project management knowledge areas and the project lifecycle.

Using a supporting case study you will work through the basic project management processes and discuss how these processes relate back to your own workplace experiences.

Learning Outcomes• Plan the different stages of a project• Use simple project management tools and techniques

to deliver solutions

Content• Project purpose, project charter and developing a

project management plan • Stakeholder identifi cation and communication needs

analysis• Project performance management• Verifying and controlling scope, including dealing with

scope creep• Defi ning scheduling and allocating resources to activities• Acquiring goods and services• Simple estimating and budgeting • Defi ning and monitoring quality requirements • Closing the project

Designed for People who are new to project management, including

project team members, operational people with project management as part of their role, and team leaders.

Please Note: To obtain the Certifi cate IV in Project Management participants must also attend, and successfully complete the assessment for, ‘Applied Project Management’.

Project Management Fundamentals


2011 Dates January 17, 18 September 12, 13

February 10, 11 October 20, 21

March 21, 22 November 21, 22

April 14, 15 December 15, 16

May 16, 17

June 16, 17

July 11, 12

August 25, 26

Fee Level $995 Non-members$895 Corporate Members$845 Professional Members



75

Project Management

AQF Level 5 - Part of the Diploma of Project Management (Stage 2)

Program Overview This workshop forms part of the Diploma of Project

Management. The Diploma comprises:

1 The three day Applied Project Management program

2 Preparation, prior to the Diploma of Project Management workshop of a presentation on your personal involvement in project management in your own workplace, including an analysis of processes used and recommendations for improvement with justifi cation/rationale (a detailed guide will be provided).

3 Attendance at a two day Workshop for Diploma of Project Management. The workshop includes delivery of your prepared presentation and guidance on developing your project portfolio (the major focus of your assessment).

4 Submission of your project portfolio after the Diploma of Project Management workshop.

The focus of this program is project leadership, trouble shooting, problem solving and getting projects back on track. Project integration, project governance, program and portfolio management are also explored.

Learning Outcomes• Apply project management competencies within the

workplace to multiple, complex, high value projects• Identify the strategic fi t between projects and the

organisation’s strategic and business plans• Implement appropriate processes to facilitate the

achievement of planned business benefi ts through the successful planning and execution of projects

• Demonstrate effective project and organisational leadership, including effective communication and people management

• Use appropriate techniques and strategies to identify problems and get projects back on track

Content• Project Manager as leader• Project vision, context, priorities and strategic fi t• Strategic planning and management of project • Meet legal/statutory requirements, monitoring for

changes in governance structure/requirements• Establish and monitor supporting systems and

processes including Project Management Offi ce• Manage relationships with organisations/industry

bodies, oversight committees and complex network of stakeholders, as well as staff

• Troubleshooting projects – getting projects backon track

Designed for• People with experience of working on projects and

who have completed Applied Project Management• People with responsibility for multiple projects or

projects of high value or high risk, including project managers, project leaders and highly experienced project team members.


BSBPMG501A – Manage application of project integrative processes

BSBPMG502A – Manage project scope

BSBPMG503A – Manage project time

BSBPMG504A – Manage project costs

BSBPMG505A – Manage project quality

BSBPMG506A – Manage project human resources

BSBPMG507A – Manage project communications

BSBPMG508A – Manage project risk

BSBPMG509A – Manage project procurement

Diploma of Project Management - Workshop



March 28, 29

May 12, 13

August 23, 24

October 11, 12

November 17, 18

December 5, 6




An additional assessment fee of $940 will beapplicable if upgrading from a Certifi cate IV inProject Management


Text book required at additional cost ifnot purchased with Applied ProjectManagement program enrolment.



76

Today’s successful companies are strongly customer focussed. They are dedicated to understanding and satisfying the needs of their customers and they expect everyone in their organisation to be delivering high levels of customer satisfaction. The goal of every successful organisation is to attract new customers by promising superior value and to retain current customers by delivering satisfaction.

The following programs cover sales and marketing from fundamentals to leadership – spanning Certifi cate III to Diploma units of

competency.

For Post Graduate Marketing studies see the MBAand Post Graduate Section.

Sales and Marketing

CONTENTSCONTENTS


Building Client Relationships • 77

Essential Selling Skills • 77

Fundamentals of Marketing • 78

Key Account Management • 78

Manage Marketing Performance • 79

Managing a Sales Team • 79

Market Analysis • 80

Market Profi ling • 80

Marketing and Promotion Strategies • 81

Meeting Customer Needs • • 81

Plan Sales and Manage Clients • • 82

Strategic Marketing • 82

Certifi cate IV in Business Sales (Intensive) • 83

Certifi cate IV in Marketing (Intensive) • 84

Diploma of Marketing Intensive) • 85


77


Program OverviewBuilding relationships and effective account management form the basis for successful sales strategy in an organisation. This program focuses on ways to build sales, retain business and increase referrals through the effective servicing and management of one-on-one relationships with clients.

The interpersonal aspects of developing mutually benefi cial relationships are covered with reference to relationship management models designed to maximise return to business.

Learning Outcomes• Initiate interpersonal communication with clients• Establish client relationship management strategies• Maintain and improve ongoing relationships

with clients• Build and maintain networks

Content• Defi ning client relationships • Benefi ts of developing strong client relationships• Communication and relationship building• Planning to build relationships• Developing client loyalty• Measuring client satisfaction

Designed for Account managers, client relationship/liaison

managers, sales executives/representatives, or technical people who support the sales processin a client-facing role.


BSBREL402A – Build client relationships and business networks

Building Client Relationships

Sales and Marketing


2011 Dates June 20, 21

September 1, 2

November 17, 18







Program OverviewRegardless of the size or type of business being able to sell services, products or concepts is an essential element of business success. This program provides participants with skills and tools to become effective sales professionals - from identifying opportunities, to communication and presentation skills, to closing and following up on sales.

Learning Outcomes• Employ prospecting methods, qualify prospects

and manage prospect information• Prepare and present sales solutions• Manage buyer resistance through effective

negotiation and product knowledge• Identify and respond to buying signals• Finalise the sales agreement• Support post sales activities to strengthen client

relationships and create potential opportunities for future sales

Content• Changing sales environment• Managing self, time and territory• Eight stages of sales process – prospecting – planning – discovery – presenting solutions – handling objections – negotiating – getting commitment – following-up and service

Designed for Sales people consolidating the basic skills of selling,

or those new to selling.

National Competency Standard

BSBSLS402A – Identify sales prospects

BSBSLS403A – Present a sales solutions

BSBSLS404A – Secure prospect commitment

BSBSLS405A – Support post-sale activities

Essential Selling Skills



May 3, 4, 13

August 15, 16, 22

October 19, 20, 28






78

Sales and Marketing


Program OverviewThis program is designed to provide participants with a sound understanding of the key elements of marketing and a framework for marketing planning.

Learning Outcomes• Conduct and analyse market research• Segment a market• Identify a target market• Plan marketing activities• Implement and manage marketing activities• Review marketing activities• Profi le the target audience• Determine and develop a market positioning strategy• Assess the infl uences of the target market on

customer behaviour• Monitor and review marketing performance

Content• The marketing concept• Identifying market trends and developments• Quantitative and qualitative market information• Approaches for determining the market for a

product/service • The marketing mix: product, price, place,

promotion, people • The role of the marketing mix in developing marketing

strategy• A framework for developing a marketing plan• Market segmentation techniques• Determining a target market for your product/service• Legal and ethical issues of marketing

Designed forSales and marketing managers or those in marketing roles who need to develop an understanding of (or wish to revise) the fundamental principles of marketing.


BSBMKG401B – Profi le the market

BSBMKG402B – Analyse consumer behaviour within specifi c markets

BSBMKG408B – Conduct market research

BSBMKG414A – Undertake marketing activities

Fundamentals of Marketing


2011 Dates March 2, 3, 4

June 28, 29, 30

August 23, 24, 25







Program OverviewGaining an initial sale with a client organisation is the fi rst vital step in building a relationship between your organisation and another. The way that a relationship develops is a crucial aspect in cementing your ultimate success with that client.

This program explores the skills and knowledge required to negotiate the sale details, strengthen client relationships and self manage your day to day sales role to accommodate the balance of tasks which enhance both commitment and relationship.

Learning Outcomes• Responding to client needs• Negotiating successful outcomes• Strengthening client relationships• Delivering to established expectations• Handling client feedback• Individual sales planning• Managing paperwork and time• Managing stress in the position

Content• A review of basic concepts• Sales negotiation skills• Time and territory management• Reading buyer needs and signals• Managing the sales role• Account management strategies• Following the sale and relationship

Designed forSales people who would need to strengthen client relations to accommodate the balance of tasks, which enhance both commitment and relationships.




BSBSLS406A – Self-manage sales performance

Key Account Management



June 6, 7

September 8, 9

November 29, 30






79

Sales and Marketing


Program OverviewThis program covers topics such as communicating marketing plans to others, coordinating promotional and sales activities, monitoring progress, making required corrections and reviewing marketing plan effectiveness.

The program will ensure participants possess the skills necessary to turn a conceptual plan into day-to-day operational activities.

Learning Outcomes• Implement marketing strategies and tactics• Monitor marketing strategies and tactics• Evaluate and improve marketing performance

Content• Prioritising marketing strategies• Identifying marketing resources• Monitoring marketing decisions against marketing

policies and objectives• Monitoring marketing results and revenue against

budgets and costs• Analysing customer reactions, satisfaction and

feedback and identifying trends• Evaluating the target market and market segment in

line with customer characteristics

Designed forThose involved in formulating and/or delivering services or products to internal and external customers.


BSBMKG514A – Implement and monitor marketing activities

Manage Marketing Performance



July 11, 12

September 28, 29







Program OverviewOne of the sales manager’s goals is to establish a superior sales team. This program covers a broad range of sales management skills including strategies for increasing sales, and achieving and maintaining market dominance.

Learning Outcomes• Describe key concepts of management

and leadership• Enhance the morale and spirit of your sales team• Create a high self-esteem environment• Design a strategic sales plan• Improve company bottom line performance• Apply time management and delegation skills• Apply practical management techniques• Direct sales team• Evaluate the effectiveness and performance of

your sales team

Content• The key result areas of a successful sales manager• Training and motivating a winning sales team• Delegation and time management• Strategic sales planning, forecasting and budgeting• Measuring the performance of sales people• Using market research and intelligence• Managing your team’s performance• Miscellaneous skills, including staff management and

conducting sales meetings

Designed forPotential, new or experienced sales managers seeking to develop a peak performance sales team.


BSBSLS502A – Lead and manage a sales team

Managing a Sales Team



June 2, 3

November 15, 16







80

Sales and Marketing


Program OverviewThis program provides participants with an understanding of critical marketing activities and framework for achieving company goals and improved profi ts. Participants are introduced to key marketing tools to identify customer needs and develop market plans and products.

Learning Outcomes• Contribute to effective marketing strategies and plans• Use selected marketing tools• Identify the role and function of marketing within an

organisation• Develop a framework for a marketing plan• Interpret trends and market developments• Analyse qualitative results• Report on market data

Content• Introduction to the formal framework of marketing• Your marketing tools• Key philosophies of marketing• The marketing audit• How to segment markets and choose targets• The importance of buyer behaviour• Introduction to market research• Pricing tactics• How to combine your promotional tools• Understanding the importance of marketing systems• The marketing plan

Designed for People who are required to plan for and deliver

products and services to customers.

Marketing and sales staff requiring an update or refresher, or managers who require an understanding of core marketing principles will also benefi t from this program.


BSBMKG507A – Interpret market trends and developments

Market Analysis


2011 Dates March 7

June 7

August 18







Program OverviewThis program teaches participants how to investigate the market, select and profi le market segments, and establish strategies and implementation tactics.

Learning Outcomes• Identify criteria to segment the market in

accordance with the marketing plan• Research and assess information for profi ling the market• Use profi ling information to segment the market• Select appropriate marketing strategies• Profi le the target audience• Develop a positioning strategy

Content• Identify criteria to segment the market in accordance

with the marketing plan• Research and assess information for profi ling the

market• Use profi ling information to segment the market• Select appropriate marketing strategies• Profi le the target audience• Develop a positioning strategy

Designed forMarketing professionals and managers with marketing responsibilities.



Market Profi ling


2011 Dates April 8

November 25






81

Sales and Marketing

Program OverviewThe use of various forms of media to communicate marketing strategy can prove an expensive investment. This program explores marketing communication options that will maximise returns on communication investments.

Learning Outcomes• Identify key elements of the marketing and promotion

strategies process• Defi ne and develop marketing communications goals

and objectives• Identify and defi ne the role of promotion in the

organisation’s marketing strategy and establish appropriate budgets

• Prepare an integrated marketing communication plan

Content• Key elements of marketing: product, price, promotion and place/distribution• The role of advertising, sales promotion, public

relations and publicity within the marketing communication strategy

• Measuring and evaluating effectiveness of marketing communications

• Case studies in promotions management• Building effective marketing communications

goals and objectives

Designed forManagers, professionals, experienced sales persons and others involved in formulating and implementing marketing and promotion strategies.

Marketing and Promotion Strategies


2011 Dates May 30, 31

October 17, 18





Meeting Customer Needs

AQF Level 3 and 4

Program OverviewCustomer service is integral to all organisations in today’s competitive environment. All frontline staff, not just those with a sales focus, play an important role in meeting the needs of their customers.

This course provides participants with practical strategies and skills to ensure high levels of service are delivered consistently.

Learning Outcomes• Establish and manage an ongoing relationship with

the client• Assist the client to defi ne their needs• Meet client needs• Develop and maintain product knowledge• Provide advice about products and services• Handle formal and informal negative feedback

Content• Identifying and addressing customer needs• Recommending products and services• Developing product knowledge• Processing customer complaints

Designed for Aspiring customer service and sales professionals.


BSBCMN301A – Process customer complaints

BSBCUS402A – Address customer needs

BSBPRO301A – Recommend products and services

BSBPRO401A – Develop product knowledge



April 11, 12

July 12, 13

September 26, 27






2011NEW

PROGRAM

82

Sales and Marketing


Program OverviewThis program helps participants to develop skills in identifying new marketing opportunities, monitoring when market changes occur, adjusting appropriately to those changes and creating an implementation plan in a way that continues progress.

Learning Outcomes• Identify and investigate marketing opportunities• Evaluate required changes to current marketing

operations• Evaluate the signifi cance of each component of the

marketing mix and their interrelationships• Determine the marketing mix for specifi c markets• Monitor and adjust a marketing mix• Identify market research needs• Defi ne market research objectives• Defi ne data gathering approaches• Develop market research plan

Content• Researching potential new markets• Exploring innovative approaches and creative ideas

for their business potential• Assessing the impact of external factors on

marketing opportunities• Evaluating each component of the marketing mix• Marketing mix decisions linked to organisational,

strategic and marketing objectives

Designed for Sales and marketing professionals and managers

responsible for marketing decision-making.

Please note: Participants with limited marketing knowledge should complete ‘Market Analysis’ prior to attending this program.


BSBMKG501B – Identify and evaluate marketing opportunities

BSBMKG502B – Establish and adjust the marketing mix

BSBMKG506B – Plan market research


Program OverviewEffective sales processes and wide ranging business networks mean your product or service is exposed to the right market at the right time.

This program explores the skills and knowledge required to develop a sales plan for a product or service based on strategic objectives and in accordance with established performance targets. It then focuses on how to develop and maintain effective relationships and networks, including relationship building and negotiation skills as well as skills to gain the trust and confi dence of clients and colleagues.

Learning Outcomes• Identify organisational strategic direction• Establish performance targets• Develop a sales plan for a product• Identify support requirements• Monitor and review sales plan• Develop and maintain business networks• Establish and maintain business relationships• Promote the relationship

Content• Relevant legislation• Methods for monitoring sales outcomes• Organisational strategic direction and objectives• Principles and techniques for selling• Statistical techniques for analysing sales and

market trends• Analysis of sales history• Sales plan• Negotiation skills• Confl ict management skills• Cultural diversity• Networking strategies• Recording contacts

Designed for Sales professionals who wish to build or extend their

business networks and enhance their sales planning strategies.


BSBREL401A – Establish networks

BSBSLS501A – Develop a sales plan

Plan Sales and Manage Clients Strategic Marketing


2011 Dates May 16, 17

August 1, 2

October 12, 13









July 21, 22

October 24, 25

December 6, 7






2011NEW

PROGRAM

83

Certifi cate IV in Business Sales (Intensive)

AQF Level 4

Program OverviewRegardless of the size or type of business being able to sell services, products or concepts is an essential element of business success.

We have packaged together in this intensive program the skills and tools to become effective sales professionals—from profi ling and analysing the market, identifying opportunities, establishing and maintaining client relationships, meeting customer needs and presentation skills to closing and following up on sales.

Learning Outcomes• Employ prospecting methods, qualify prospects and

manage prospect information• Prepare and present sales solutions• Manage buyer resistance through effective

negotiation and product knowledge• Identify and respond to buying signals• Finalise the sales agreement• Support post sales activities to strengthen client

relationships and create potential opportunities for future sales

• Initiate interpersonal communication with clients• Establish client relationship management strategies• Maintain and improve ongoing relationships with

clients• Build and maintain networks• Build product knowledge• Understand and meet client needs• Understand the fundamentals of marketing• Identify criteria to segment the market in accordance

with the marketing plan• Contribute to effective marketing strategies • Research and assess information for profi ling the

market• Profi le the target audience• Develop a positioning strategy• Review the selected marketing strategies for

effectiveness

Content• The changing sales environment• Managing self, time and territory• Eight stages of sales process• Defi ning client relationships • Benefi ts of developing strong client relationships• Communication and relationship building• Planning to build relationships• Developing client loyalty• Measuring client satisfaction• Product knowledge • Meeting client needs • Marketing and consumers• Market research and segmenting the market• Identifying target market

Designed for Sales assistants, sales representatives, customer

service advisers consolidating basic sales skills, knowledge and people new to sales roles.


BSBCUS402A – Address customer needs

BSBPRO301A – Recommend products and services

BSBPRO401A – Develop product knowledge


BSBSLS403A – Present a sales solution





BSBMKG402B – Analyse consumer behaviour for specifi c markets


2011 Dates Intake 1

March 2, 3, 4

April 11, 12

May 3, 4, 13

June 20, 21

Intake 2

June 28, 29, 30

July 12, 13

August 15, 16, 22

September 1, 2

Intake 3

August 23, 24, 25

September 26, 27

October 19, 20, 28

November 17, 18






Sales and Marketing 2011NEW

PROGRAM

84

Certifi cate IV in Marketing (Intensive)

AQF Level 4

Program OverviewThe activities included in marketing are numerous and varied because they basically include everything needed to get a product off the drawing board and into the hands of the customer.

This intensive course develops understanding of critical marketing and sales activities and frameworks for attaining company goals and to make the most of the marketing dollar. Participants are introduced to key marketing tools to identify customer needs and develop market plans and products.

Learning Outcomes• Understand the fundamentals of marketing, identify criteria to segment the market in accordance

with the marketing plan• Contribute to effective marketing strategies • Research and assess information for profi ling the

market• Profi le the target audience• Develop a positioning strategy• Review the selected marketing strategies for

effectiveness • Plan, prepare and deliver an effective presentation• Demonstrate effective presentation and

communication skills• Initiate interpersonal communication with clients• Establish client relationship management strategies• Maintain and improve ongoing relationships with

clients• Build and maintain networks• Write, edit and present a report

Content• Marketing and consumers• Profi ling and segmenting the market• Market research• Identifying target markets• Marketing strategies and plans• Monitoring and reviewing performance• Knowing the audience and its needs• Presentation intent and purpose• Preparation and planning• Presentation design• Eight stages of sales process• Defi ning client relationships • Benefi ts of developing strong client relationships• Communication and relationship building• Planning to build relationships• Developing client loyalty• Measuring client satisfaction• Report writing

Designed for• Those new to the marketing fi eld. • Managers, professionals, sales persons and others

involved in formulating and implementing marketing and promotion strategies.



BSBMKG402B – Analyse consumer behaviour for specifi c markets

BSBMKG408B – Conduct market research

BSBMKG414A – Undertake marketing activities



BSBSLS403A – Present a sales solution


BSBRES401A – Analyse and present research information



2011 Dates Intake 1

March 2, 3, 4

April 5, 12

May 3, 4, 13

June 20, 21

July 5, 6

Intake 2

June 28, 29, 30

July 7, 14

August 15, 16, 22

September 1, 2

October 10, 11

Intake 3

August 23, 24, 25

September 15, 22

October 19, 20, 28

November 17, 18

December 13, 14






Sales and Marketing

2011NEW

PROGRAM

85

Diploma of Marketing (Intensive)

AQF Level 5

Program OverviewThe Diploma of Management Intensive program will ensure participants possess the skills necessary to turn a conceptual plan into day-to-day operational activities and understand critical marketing activities and framework for achieving company goals and improved profi ts.

It covers topics such as strategic marketing, communicating marketing plans to others, coordinating promotional and sales activities, monitoring progress, making required corrections, and reviewing marketing plan effectiveness as well as managing team budgets, establishing networks and developing a sales plan.

Learning Outcomes• Identify and investigate marketing opportunities• Evaluate required changes to current marketing

operations• Evaluate the signifi cance of each component of the

marketing mix and their interrelationships• Determine the marketing mix for specifi c markets• Monitor and adjust a marketing mix • Identify market research needs• Defi ne market research objectives• Defi ne data gathering approaches• Develop market research plan• Implement marketing strategies and tactics• Monitor marketing strategies and tactics• Evaluate and improve marketing performance• Contribute to effective marketing strategies and plans• Use selected marketing tools• Identify the role and function of marketing within an

organisation• Develop a framework for a marketing plan• Interpret trends and market developments• Analyse qualitative results• Report on market data• Communicate and consult with teams members to

manage fi nancial performance • Plan and implement fi nancial management approach • Monitor and control fi nances • Review and evaluate fi nancial management

processes• Establish and maintain networks• Develop a sales plan

Content• Researching potential new markets• Exploring innovative approaches and creative ideas for

their business potential• Assessing the impact of external factors on marketing

opportunities• Evaluating each component of the marketing mix• Marketing mix decisions linked to organisational,

strategic and marketing objectives• Prioritising marketing strategies• Identifying marketing resources

• Monitoring marketing decisions against marketing policies and objectives

• Monitoring marketing results and revenue against budgets and costs

• Analysing customer reactions, satisfaction and feedback and identifying trends

• Evaluating the target market and market segment in line with customer characteristics

• Marketing tools• Key philosophies of marketing• The marketing audit• Pricing tactics• How to combine your promotional tools• Understanding the importance of marketing systems• The marketing plan• Planning and budgeting • Accounting terms• Contingency plans • Monitoring budget performance • Reviewing fi nancial performance• Networking• Sales plans

Designed for Sales and marketing professionals and managers

responsible for marketing decision-making.


BSBMKG501B – Identify and evaluate marketing opportunities

BSBMKG502B – Establish and adjust the marketing mix

BSBMKG506B – Plan market research

BSBMKG514A – Implement and monitor marketing activities

BSBMKG507A – Interpret market trends and developments


BSBSLS501A – Develop a sales plan

BSBREL401A – Establish networks


2011 Dates Intake 1 Intake 3

March 7 August 18

April 6, 7 September 28, 29

May 16, 17 October 12, 13

June 10 November 3

July 21, 22 December 6, 7

Intake 2

June 7

July 11, 12

August 1, 2

September 14

October 24, 25






Sales and Marketing

2011NEW

PROGRAM

86

There is a specifi c link between the training

and development of individuals and the

performance of organisations. People, like

other assets, need updating and developing to

keep them in their best working order. Training

is critical to organisational improvement

and competitiveness and to developing the

individual’s aspirations for excellence and

satisfaction.

The programs in this section cover the national

training system in Australia including the

use of Training Packages and competency

based training. They also cover the skills

and knowledge needed to design, deliver

and assess learning programs for groups

and individuals in the classroom and in the

workplace.

Work required outside of class.

Training and Assessment

CONTENTSCONTENTS


Assessing in the Australian VET System • 87

Assessing in the Workplace • 87

Design Learning Programs • 88

Train the Trainer • 88

Training Delivery Skills • 89

Training for Sustainability • 89

Training Needs Analysis • 90

Training Tactics • 90

Certifi cate IV in Trainingand Assessment (Intensive) • 91


Certifi cate IV in Training and Assessment TAE40110

The Intensive Pathway (7 days)

CERTIFICATE IV IN TRAINING AND ASSESSMENT - INTENSIVE

> Complete qualifi cation covered in 7 face-to-face days plus self-paced work

ASSESSING IN THE WORKPLACE

> Workplace Based Trainers

Pathway 1 - New Workplace Trainers (11 days)

TRAIN THE TRAINER

> New Trainers

DESIGN LEARNINGPROGRAMS

ASSESSING IN THE AUSTRALIAN VET SYSTEM

> RTO Based Trainers

Pathway 2 - New RTO Trainers (11 days)

TRAIN THE TRAINER

> New Trainers


ASSESSING IN THE AUSTRALIAN VET SYSTEM

> RTO Based Trainers

Pathway 3 - Experienced Trainer/Assessors (9 days)

TRAINING DELIVERY SKILLS

> Experienced Trainers


87


Assessing in the Australian VET System

Assessing in the Workplace


Program OverviewThis program gives an overview of the Australian Vocational Education and Training (VET) system to ensure an understanding is developed of “how” competency assessments align with the training framework in Australia. By the conclusion of this program participants will develop the knowledge and skills to confi dently plan, organise, conduct and validate assessment and assessment tools, and interpret Training Packages and Units of Competency.

Learning Outcomes• Determine the focus of the assessment, prepare the

assessment plan and contextualise and review the assessment plan

• Organise the assessment arrangements and establish and maintain the assessment environment

• Gather quality evidence and support the candidate• Design, develop, trial and review the assessment tools

and make, record and report the assessment decision• Prepare for validation and contribute to the validation

process and its outcomes

Content• Competency standards and assessments• The assessment process• Planning the assessment• Assessment evidence and methods• Developing assessment tools• Making assessment decisions• Validating assessments

Designed forTrainers, consultants, Registered Training Organisations (RTO) personnel, human resource specialists, managers, frontline managers and others responsible for assessing competency in the workplace.


TAEASS401A – Plan assessment activities processes

TAEASS402A – Assess competence

TAEASS403A – Participate in assessment validation

TAEASS502A – Design and develop assessment tools



May 24, 25, 26

September 5, 6, 7

December 7, 8, 9







Program OverviewThis program gives an overview of the principles of assessing competence in the workplace. By the conclusion of this program participants will develop the knowledge and skills to confi dently plan, organise, conduct and validate assessment.

Learning Outcomes• Identify the purpose of the assessment, prepare the

assessment plan to suit the learner’s and the workplace needs and review the assessment plan

• Organise and maintain the environment and conditions for assessment

• Gather quality evidence and support the candidate• Contribute to the validation process and its outcomes

Content• Competence, performance criteria and

standards for assessments• The assessment process• Planning the assessment• Assessment evidence and methods• Making assessment decisions• Validating assessments

Designed for Managers, supervisors, team leaders and other

people who are required to assess competence in the workplace.


TAEASS401A – Plan assessment activities and processes





May 2, 3, 4


December 14, 15, 16






2011NEW

PROGRAM

2011NEW

PROGRAM

88


Design Learning Programs


Program OverviewThis program focuses on the development of participants’ competence in conceptualising, designing, developing and evaluating learning programs to meet an identifi ed need, based on guidelines provided in Training Packages. Throughout the program participants will learn about the theories of adult learning and training needs to allow them to design vocational training programs that work. By the conclusion of the program participants will develop and practise the knowledge and skills to confi dently use Training Packages to meet client needs and to design learning programs.

Learning Outcomes• Using Training Packages and accredited courses• Analyse and interpret the qualifi cations framework,

competency standards, accredited programs and assessment guidelines for client applications

• Contextualise competency standards and accredited courses

• Analyse and interpret assessment guidelines• Defi ne learning programs and generate options in

consultation with the client • Develop the learning program content, design the

structure and review the learning program

Content• Overview of the Vocational Education and Training (VET)

system, Training Packages and competency standards• Identifying and meeting client needs, consultation and

communication plans• Training needs analysis• Learning theories including adult learning and learning

styles• Session plans, and developing activities and learning

resources• Evaluation of learning programs

Designed forTraining leaders, supervisors and managers, coordinators, consultants and facilitators involved in,and responsible for, designing and delivering VETtraining programs.


TAEDES401A – Use training and accredited program packages to meet client needs

TAEDES402A – Design and develop learning programs

Duration 3 days, 9am - 4.30pm2011 Dates April 11, 12, 13 November 16, 17, 18

July 20, 21, 22Fee Level $1335 Non-members

$1200 Corporate Members$1135 Professional Members(prices subject to change)



Program OverviewThis program is designed to provide new trainers with the skills and knowledge to plan and present effective and interactive training sessions. The focus of the delivery is on three areas – individual facilitation, group facilitation and work-based facilitation. With a very practical ‘how to’ approach, this program is premised in learning the theory behind great training and a series of presentations to the group by each participant.

Learning Outcomes• Plan, prepare and implement training including work-

based training• Facilitate individual and group learning• Deliver structured training sessions in an environment

conducive to learning• Provide learners with opportunities for practice and

feedback• Prepare and use appropriate support materials• Review and evaluate delivery of training sessions• Conduct basic training needs analysis

Content• Adult learning• Learning by groups and individuals • Training needs• Training approaches and methods• Lesson planning • Tools and resources • Evaluating training• Practical sessions

Designed for Training offi cers, managers with training responsibilities and people who have not previously been trainers

and would like to develop skills to effectively delivertraining sessions.


TAEDEL401A – Plan organise and deliver group based learning

TAEDEL402A – Plan, organise and facilitate learning in the workplace

TAEDEL301A – Provide work skill instruction


Train the Trainer

Duration 5 days, 9am - 4.30pm2011 Dates February 14, 15, 16, 22, 23

May 18, 19, 20, 26, 27August 3, 4, 5, 11, 12November 1, 2, 3, 10, 11

Fee Level $1930 Non-members$1735 Corporate Members$1640 Professional Members(prices subject to change)Workbook required at additional cost


2011NEW

PROGRAM

2011NEW

PROGRAM

89


Training for Sustainability


Program OverviewThis program is designed to provide skills and knowledge to plan and present effective and interactive training sessions, and the opportunity to practise and develop these skills. The focus of the delivery is on three areas – individual facilitation, group facilitation and work-based facilitation.

The focus of the program is on training delivery and, as such, the program is structured around two practical sessions which aim to develop competence in participants.

Learning Outcomes• Plan and prepare for training• Develop facilitation skills for individual and group learning• Deliver structured training sessions• Prepare and use appropriate support materials• Review delivery of training sessions• Conduct basic training needs analysis• Facilitate individual and group learning

Content• Planning and presenting a skills or theory based session• Understanding learning styles• Understanding group dynamics and developing

questioning skills• Selecting and using appropriate training support materials• Assessing learning after training is completed• Reviewing and evaluating the effectiveness of training• Conducting practical sessions• Understanding the basics of training needs analysis

Designed forTraining offi cers, experienced trainers/facilitators, functional and line managers, and those who have previously been training and would like to sharpen their skills and improve their understanding of ‘what makes training sessions work’.


TAEDEL401A – Plan and organise group based delivery

TAEDEL402A – Facilitate group based learning

TAEDEL404A – Mentor in the workplace


Training Delivery Skills


2011 Dates April 4, 5, 6

July 12, 13, 14

October 26, 27, 28

December 5, 6, 7








Program OverviewGreen Skills and sustainability are becoming more prominent in the language surrounding training, driven by government agendas, revisions of training packages and changes to the economic and employment landscape. This course will update participants on the trends and priorities in this dynamic environment while they participate in hands-on activities designed to learn how to embed sustainability skills within learning programs.

Learning Outcomes• Research sustainability skills required for industry area/

organisation• Determine sustainability skills relevant to training• Customise program to incorporate sustainability skills

Content• Defi nitions, trends and priorities• Determine training needs• Determine relevant content, knowledge and skills• Designing and customising training and assessment

resources

Designed forTrainers, HR specialists and managers and leaders with responsibility designing learning programs.


TAESUS501A – Analyse and apply sustainability skills to learning programs



March 31

June 10

August 26

October 31






2011NEW

PROGRAM

2011NEW

PROGRAM

90



Program OverviewA Training Needs Analysis (TNA) is used regularly by organisations to identify workforce and skill development requirements. This program focuses on identifying the training and assessment needs at an organisational level.

Through this program participants will learn how to identify organisational/client needs through data investigation and use reliable and valid data analysis methods to interpret the data. These skills are then applied through understanding how to provide advice and recommendations on training and assessment services for current and future requirements.

Learning Outcomes• Identify organisational/client needs• Conduct training needs analysis• Provide advice to clients

Content• Discussing objectives, expectations and organisational

needs with clients• Developing a consultation plan• Identifying existing and potential issues• Using work analysis to determine skills and

competencies required• Data validity and reliability• Using reliable and appropriate methods to collect data • Analysing data against current, emerging and future

organisational training needs• Providing clear advice, recommendations and options

for meeting needs to clients• Developing a fi nal training needs analysis report

Designed forTrainers and facilitators, assessors, training consultants, HR managers, training coordinators and managers responsible for identifying training requirements. This program contributes to completing the Diploma in Training and Assessment.


TAATAS501B – Undertake

organisational training needs analysis

Training Needs Analysis


2011 Dates April 8

October 7






Program OverviewThis program gives you creative techniques to bring out the best in adult learners. Designed and conducted by our most highly experienced and successful trainers, the program will guide you through methods to engage, energise and inspire students. Participants will also discover how to overcome barriers to learning and deal with challenging students.

Learning Outcomes• Build rapport with groups of learners• Use a range of motivation techniques• Work effectively with different learning styles and strategies• Deal with learning disruptions• Maintain morale and high energy levels in a learning

group• Encourage high levels of learner commitment

Content• Presentation skills• Adult learning principles• Learning styles and strategies• Positive group dynamics• ‘Icebreaking’ and energising techniques• Learning barriers and challenging students• Engaging adult learners• Improving the retention of learning

Designed forMore experienced trainers, presenters, teachersand facilitators.

Training Tactics



April 1

July 25

October 17

December 12





91


Certifi cate IV in Training and Assessment (Intensive)

AQF Level 4

Program OverviewAIM SA’s Certifi cate IV in Training and Assessment Intensive is an integrated program designed for busy professionals who need to complete a quality qualifi cation in a short timeframe.

Over seven days you will learn the fundamentals of training and assessment within the Australian national training system. Components include workplace training basics, designing learning programs and assessment techniques.

The program also emphasises the skills needed to facilitate group based, work based and individual learning.

Learning Outcomes• Work effectively in Vocational Education and Training (VET)• Plan and organise group based delivery• Facilitate group based, work based and individual learning• Plan and organise assessments• Assess competence• Develop assessment tools• Participate in assessment validation• Use Training Packages to meet client needs• Design and develop learning programs

Content• The Vocational Education and Training (VET) system

in Australia• Training Packages and competency standards• Training needs analysis• Learning theories and adult learning• Session plans, developing activities and learning

resources• The assessment process• Assessment evidence and methods• Validating assessment• Planning and presenting a skills or theory based session• Understanding group dynamics and developing

questioning skills• Reviewing and evaluating the effectiveness of training

sessions

Please note: This program requires self-directed work between classes.

Designed forTrainers and educators involved in any form of adult instruction, including those who develop training programs or who provide training advice or conduct Training Needs Analysis.

This ‘intensive’ program assumes a basic knowledge of the VET sector, its terminology and structure. Those new to training may fi nd completing the individual training and assessment program components (i.e. self paced option) more benefi cial.


TAEASS401A – Plan assessment activities and processes



TAEASS502A – Design and develop assessment tools

TAEDEL401A – Plan, organise and deliver group-based learning

TAEDEL402A – Plan, organise and facilitate learning in the workplace

TAEDEL301A – Provide work skill instruction

TAEDES402A – Use training and accredited program packages to meet client needs

TAEDES401A – Design and develop learning programs



2011 Dates Intake 1

Daytime February 8, 10, 17, 24, March 3, 10, 17

Intake 2

April 5, 7, 14, May 5, 12, 19, 26

Intake 3

June 1, 3, 8, 22, 29, July 6, 13

Intake 4

August 2, 4, 18, 25, September 1, 8, 15

Intake 5

October 10, 12, 19, 26, November 2, 9, 16

Intake 6

November 22, 23, 24, December 1, 8, 13, 15

Evening Intake 1

January 31, February 2, 9, 16, 23

March 2, 9, 16, 23, 30, April 6, 13, 18, 20

Intake 2

October 4, 6, 11, 18, 25, November 1, 3, 8,

15, 22, 29, December 1, 6, 8






If you are interested in completing the

Diploma of Training and Assessment please

contact AIM SA on 08 8241 8000

2011NEW

PROGRAM

92

Ensuring legal compliance and reducing exposure to claims can deliver signifi cant savings and productivity benefi ts to any organisation.

AIM SA’s workplace safety programs are developed by experienced OHS practitioners to ensure content you can trust.

Workplace Safety

CONTENTSCONTENTS


OHS Systems and Processes • • • 93

OHS Committees - Making a Difference • 94

Workplace Safety • • 94


93

Workplace Safety

AQF Level 3, 4 and 5 - Part of a Certifi cate III,IV or Diploma Qualifi cation

Program OverviewThis program covers the core competencies from the Certifi cate IV in Occupational Health and Safety. It covers the essential knowledge and skills required to contribute to the implementation and monitoring of effective OHS processes in the workplace and to ensure compliance with OHS and other legislation.

Learning Outcomes• Contribute to OHS systems• Contribute to consultation processes• Identify hazards• Assess OHS risk• Control OHS risk• Implement emergency procedures• Use equipment to conduct workplace monitoring

Content• Systems approach • Hazard identifi cation • Risk control • Emergency procedures • Compliance • Consultation processes• Assessing risk• Issue resolution• Investigations• Legislation• Implementing and monitoring OHS

processes in the workplace

Designed forThis program is designed for supervisors, team leaders, managers and OHS specialists.


BSBOHS301B – Apply knowledge of OHS legislation in the workplace

BSBOHS302B – Participate effectively in OHS communication and consultative processes

BSBOHS303B – Contribute to OHS hazard identifi cation and risk assessment

BSBOHS304B – Contribute to OHS hazard control

BSBOHS305B – Contribute to OHS issue resolution

BSBOHS306B – Contribute to implementing emergency prevention activities and response procedures

BSBOHS307B – Participate in OHS investigations

OR

BSBOHS401A – Contribute to the implementation of a systematic approach to managing OHS

BSBOHS402A – Contribute to the implementation of the OHS consultation process

BSBOHS403A – Identify hazards and assess OHS risks

BSBOHS404A – Contribute to the implementation of strategies to control OHS risk

BSBOHS405A – Contribute to the implementation of emergency procedures

BSBOHS406A – Use equipment to conduct workplace monitoring

BSBOHS408A – Assist with compliance with OHS and other relevant laws

OR

BSBOHS501B – Participate in the coordination and maintenance of a systematic approach to managing OHS

BSBOHS502B – Participate in the management of the OHS information and data systems

BSBOHS503B – Assist in the design and development of OHS participative arrangements

BSBOHS504B – Apply principles of OHS risk management

BSBOHS505B – Manage hazards in the workplace

BSBOHS508B – Participate in the investigation of incidents

BSBOHS408A – Assist with compliance with OHS and other relevant laws



2011 Dates March 2, 3, 4, 10, 11

June 1, 2, 3, 8, 9

September 12, 13, 14, 22, 23

December 6, 7, 8, 15, 16





Textbook and workbook required at additional cost


94

Workplace Safety


2011 Dates Feburary 24

April 4

June 27

August 19

October 24

November 9

December 9







Program OverviewPromoting a safer working environment is not just a practical consideration. Ensuring legal compliance and reducing exposure to claims can deliver signifi cant savings and productivity benefi ts to any organisation.

Throughout this program, participants will gain an understanding of the principles and practices that support an effective occupational health and safety management system.

Learning Outcomes• Implement and monitor the organisation’s procedures

for safe systems of work, including ensuring records are maintained, appropriate training is undertaken and employees participate appropriately in management of safety matters

• Manage the identifi cation of hazards, and the assessment and control of risks

• Participate in the establishment, implementation, maintenance and monitoring of effective occupational health and safety management systems

Content• Legislative framework• The role of consultation, participation and

communication• The role of managers and supervisors in supporting

safe work practices• Hazard identifi cation, and assessment

and control of risks • Occupational health and safety management systems • Tools, techniques and processes to support safe work

practices


from supervisors and team leaders, through to business unit and divisional managers.


BSBOHS407A – Monitor a safe workplace

BSBOHS509A – Ensure a safe workplace

Workplace Safety


2011 Dates May 20

October 31





Program OverviewThe Occupational Health, Safety and Welfare Act requires employers to consult with staff on any proposed changes to the workplace, processes or equipment that might affect the health and safety of employees.

One common forum adopted for that consultation is the OHS Committee. To be truly effective, committee members need to be trained.

Learning Outcomes• Identify legislative compliance relating to consultation• Understand the role and function of the committee

and its members• Construct strategies to develop concise, outcome

focussed meetings• Help improve the organisation’s participation of

managers and staff on OHS planning, implementation and evaluation

Content• Legislation relating to the role, function and

establishment of OHS Committees• The roles of individual members and offi ce bearers• Conducting and participating in effective meetings• Developing and maintaining documentation including

agendas, minutes and terms of reference• Building a committed team and maintaining

momentum• The role of specialist and sub-committees• OHS planning

Designed forOHS committee members responsible for workplace safety.

Maximum class numbers of 15. AIM SA recommends that all your organisation’s committee members are sent to the same session.

OHS Committees - Making a Difference

95

Short Program Enrolment

To Enrol

Use one of the following methods:

mail: Australian Institute of Management SA


180 Port Road HINDMARSH SA 5007

fax: 08 8241 8080

e-mail: [email protected]

online: www.aimsa.com.au

On receipt of your enrolment you will be registered to

attend your selected program and an invoice and

enrolment letter will be fowarded to you.

Venue

All Learning and Development programs are held at

AIM SA’s Centre for Management Development unless

otherwise indicated.

Certifi cate of Attendance

Participants who attend at least 80% of the nominated

program will receive a Certifi cate of Attendance.

Corporate Membership Training Vouchers

Corporate members are allocated Training Vouchers.

Corporate members may use these Training Vouchers

towards eligible Learning and Development and

Organisational Learning and Development program fees.

This excludes Post Graduate Education and any events

or one-off programs not advertised in this Directory.

Fees• All fees must be paid within fourteen (14) days from date

of invoice or fourteen (14) days prior to the scheduled

commencement date, whichever is the earlier date.

Students enrolling into a full qualifi cation (excluding

intensive programs) have the option of paying fourteen

(14) days prior to each subject.• Payments can be made via fax, mail, on-line

(www.aimsa.com.au) or if you would like to pay

electronically, please email your remittance advice to

fi [email protected] and deposit funds to:

Bank: Bank SA

BSB: 105 900

Account No: 128601340

Account Name: Australian Institute of Management

Lodgement Ref: (Your invoice number)• Alternatively, payment can be made via credit card by

completing the relevant details on the invoice remittance• Please make cheques payable to “AIM SA”• Training Vouchers may be used for up to 50% of eligible

Learning and Development program fees. Training

Vouchers need to be attached to the enrolment form or

included with payment (conditions apply).• Government incentives may apply to accredited training

conducted by AIM SA. For more information visit

www.aimsa.com.au or contact us and we will refer

you to the appropriate authorities to determine eligibility.

Alternatively, contact an Australian Apprenticeship

Centre directly to discuss your options.

Booking Terms and Conditions 1. By enrolling into an AIM SA program acceptance of the

associated terms and conditions is deemed to have occurred. 2. An invoice and enrolment letter will be sent once your

enrolment has been processed. 3. All fees must be paid within fourteen (14) days from date of

invoice or fourteen (14) days prior to the scheduled commencement date, whichever is the earlier date. Students enrolling into a full qualifi cation (excluding intensive programs) have the option of paying fourteen (14) days prior to each subject.

4. Enrolments received within the fourteen (14) days prior to the scheduled commencement date are payable immediately.

5. Enrolments received within seven (7) working days prior to the scheduled commencement date are non refundable and are payable immediately.

6. Refunds will only be issued on receipt of a written cancellation received by fax or email, marked to the attention of the Operations Manager, at least seven (7) working days prior to the scheduled commencement date.

7. Cancellations made within seven (7) working days will attract the full fee. An application in writing may be made for an exemption due to exceptional circumstances, addressed to the Operations Manager.

8. Transfers will be accepted without charge where it has been notifi ed in writing at least seven (7) working days prior to the scheduled commencement date.

9. Transfers made within seven (7) working days of the scheduled commencement date will be accepted but will attract an administration fee of $175.00. The transferred enrolment is then non transferable, non refundable and payable immediately. Transfer dates must be within the same calendar year and must be supplied within 24 hours of the notifi cation. If transfer dates are not received within these timeframes then the enrolment will be treated as a cancellation and will be charged at full fee.

10. Participants who fail to attend the program without advising AIM SA will be charged the full fee. Please note another participant may be sent instead.

11. If any fees are not paid and AIM SA deems it necessary to engage a debt collection agency to collect the outstanding amount, all costs associated with debt recovery will be added onto the outstanding debt.

12. If a program is cancelled by AIM SA, a full refund will apply.

Disclosure of Personal Information, accepted at enrolmentI have read the AIM SA Privacy Policy at www.aimsa.com.au and I consent to the collection, storage, use and disclosure of my personal information in accordance with this policy. I acknowledge that if my employer has paid for this training program, it is a condition of my enrolment that AIM SA may disclose details of my attendance and assessment to my employer. I understand that AIM SA will not otherwise disclose my personal information to other individuals or organisations except in accordance with the AIM SA Privacy Policy.

Should a company representative be completing this form on behalf of the participant, the company warrants that it has obtained consent of the participant to disclose their personal information to AIM SA and for AIM SA to disclose details of the participant’s attendance and assessment.

Please telephone

08 8241 8000 or email

[email protected]

or visit the AIM SA

website to download a

Qualifi cation Enrolment

form forCertifi cate,

Diploma and Advanced

Diploma programs.

Disclaimer

Please note: All care

has been taken to

ensure accuracy of

information at the time

of printing. However

some information

relating to programs

may be subject to

change. Participants

will be made aware of

any changes.

96

Maximise your Training Dollar!

Contact AIM SA to take advantage of one of our value added incentives, specifi cally designed to maximise the value of your training dollar.

Multi Enrolment Offer For more information, contact the Client & Member Services team on 08 8241 8000 or email

[email protected]

Corporate Member Training Vouchers Use your training vouchers to offset part of your training fee on AIM SA scheduled or customised

programs, including Certifi cate III, Certifi cate IV, Diploma and Advanced Diploma qualifi cations

Information about Corporate Membership can be found in this Directory.

To become a Corporate Member of the Australian Institute of Management SA or to fi nd out more,

please contact Membership Services on 08 8241 8000 or visit our website: www.aimsa.com.au

PLEASE NOTE

These offers do not apply

to Graduate School

programs, events, or

special one-off programs

not advertised in this

Directory.

96

ASSESSMENTAND SUPPORT

Assessm

ent & S

upport

• Online learning community

• WiFi access

• Improved visual media

• Increased computer access

• Additional resources on our website

In response to your feedback AIM SA is continually improving Technology

AIM SA acknowledges and values the

diversity of our clients. AIM SA endeavours

to meet the varied and individual needs of all

our clients by providing support, appropriate

resources and advice as required.

97

A Training Package is an integrated set of

nationally endorsed standards, guidelines and

qualifi cations for training, assessing and

recognising people’s skills, developed by

industry to meet the training needs of an industry

or group of industries.

AIM SA offers high quality qualifi cations from the

following nationally endorsed training packages:

• Business Services Training Package (BSB07)• Training & Assessment Training Package (TAA04)• Training and Education Training Package (TAE10)• Public Sector Training Package (PSP04)• Local Government Training Package (LGA04)• Financial Services Training Package (FNS04)

The Nationally Recognised Training logo (NRT) is the

approved logo used to signify that training and

assessment products and services meet the

requirements agreed under the National Training

Framework.

Use of the logo means:

• The organisation is registered to offer the training

and assessment services advertised, and• Training and assessment lead to nationally

recognised Australian Qualifi cations Framework

(AQF) Qualifi cations or Statements of Attainment

The NRT logo is your guarantee of quality

training that is nationally recognised.

AIM SA – Registered Training Organisation

National Code: 0241

State Code: 93072

Nationally Recognised Training and Assessment

As a Registered Training OrganisationAIM SA can deliver and assess trainingfor your employees.

The Australian Qualifi cations Framework (AQF)

is a structure for qualifi cations from Senior

Secondary Certifi cates through to Doctoral Degrees.

The Vocational Education and Training (VET)

qualifi cations within the framework are:

Certifi cates I, II, III and IV, Diploma, Advanced

Diploma, Graduate Certifi cate and Graduate

Diploma.

The National Training Framework is the system

of Vocational Education and Training (VET) that

applies nationally. It is made up of the Australian

Quality Training Framework and nationally

endorsed Training Packages.

The Australian Quality Training Framework (AQTF)

is the nationally agreed standard for the VET

sector. The AQTF is based on a quality approach

to the registration of training organisations

delivering training, assessing competency and

issuing AQF Qualifi cations and/or Statements

of Attainment. It ensures the recognition of

training providers and the AQF Qualifi cations

and Statements of Attainment they issue,

across Australia.

Use of this logo indicates that the program is offeredby all AIM divisions.

98

AIM SA Program Assessment

Assessment consolidates what has been learnt and completes the training process. Participants gain a nationally recognised Statement of Attainment – organisations benefi t by improved productivity.

Here’s why every participant should undertake

assessment:

The Importance of Assessment

Training alone is often not enough. To make a

real impact and gain maximum benefi t,

participants must be assessed in applying their

new or enhanced skills, demonstrating that they

can competently use the skills and knowledge

learnt during the training phase.

This ensures immediate benefi ts to the employer

and greater satisfaction for the employee.

Benefi ts of Assessment

So now that we have told you why assessment

is important, what are the benefi ts to both

individuals and organisations? Here’s some

key reasons:

Individual

Assessment ensures you: • Retain what has been learnt - less than 25% of

what has been learnt is retained after 10 days -

assessment can increase this by up to 90%!• Gain a nationally recognised Qualifi cation -

this has positive benefi ts for both you and your

organisation

• Create building blocks for future Qualifi cations

- helps open new career pathways• Use individual units from short programs

towards a large range of AIM SA qualifi cations• Demonstrate your commitment to the benefi ts

of training

Organisation

Assessment ensures: • ROI is achieved on the training investment• Greater retention of new skills learnt which

means a more positive impact in the workforce• That attraction and retention strategies

demonstrate commitment to employee skills

and career development

Future Employability will be based

on your assessed Qualifi cations

(The real case for Assessment – in the next 20 years in SA)

• Employment will grow by 30-40%

• Jobs for people with VET qualifi cations will

increase by 50%

• Jobs growth for people without

post-school qualifi cations will be minimal

99

AS

SESSMENT FEE NO

W IN

CLU

DED IN TRAINING CO

STS

•

AIM SA’s Commitment to Assessment

and Qualifi cations

Workforce skills forecasts show that in the next

10 to 20 years, employees without post-school

qualifi cations will be competing for fewer

‘unskilled’ jobs.

One way for individuals to guarantee their

future employability is to gain relevant

qualifi cations. Likewise, an important way for

organisations to attract and retain skilled

employees is to demonstrate an ongoing

commitment to training.

With this in mind, AIM SA has aligned itself with

the South Australian Strategic Plan, placing

particular emphasis on growing the number of

people that hold non-school qualifi cations.

The state target is to equal or better the national

average of the labour force with non-school

qualifi cations by 2014 and as the largest private

provider of management education, AIM SA

wants to play its part.

AIM SA has confi rmed its commitment to

increasing the number of South Australians who

hold a non-school qualifi cation by becoming an

Alliance Member – SA Strategic Plan. With our

core purpose of ‘developing better managers

and leaders for a better society’, AIM SA will

work with the government, organisations and

individuals to help guarantee this state’s future

prosperity.

To help achieve these important objectives,

AIM SA incorporates assessment fees into

each of its nationally accredited programs.


Training is no longer an option . . . it hasbecome a necessity for career developmentand successful business.

This ensures that the enrolment process is fast

and easy and you are ready to go when you

attend your fi rst training program.

The Assessment Process is not diffi cult!

The assessment process is not a daunting or

even diffi cult one. It is a critical way to

consolidate what has been learnt and supports

the direct application of the new learning into the

work place, providing a measurable return on

investment to both the employer and employee.

Over 80% of AIM SA programs are nationally

accredited which means assessment is available

on all of these offerings.

AIM SA utilises a variety of assessment

techniques for each program thereby maximising

learning outcomes.

Some of the assessment techniques include:

• Written questions and answers• Application workbooks• Workplace evidence• Workplace projects• Third-party comments

By actively using a variety of assessment tools,

AIM SA ensures that participants can

demonstrate competency in the new skills

acquired.

If you do not agree with an outcome of “Not Yet

Competent” please see the AIM SA grievance

and appeals procedure in this Directory.

100


Assessment for Learning

Research has shown (Black, P & William, D

1998, Inside the Black Box) that assessment for

learning is one of the most powerful ways of

improving learning and raising standards.

Assessment for learning is the process of

seeking and interpreting evidence for use by

learners and their teachers to decide where the

learners are in their learning, where they need to

go, and how best to get there. (Assessment

Reform Group, UK 2002)

The following Assesment for Learning ideas are

at the core of the AIM SA assessment process.

1. Students need to know what skills,

knowledge or understanding they are expected

to learn, so they can improve their performance.

2. Students need to be told how they will be

assessed, so that they can judge for themselves

whether or not they have learned what they

were expected to.

3. ‘Comment-only’ feedback is more effective

aid to learning than ‘comment plus grade’ or

‘grade only’ feedback.

4. It is crucial that students learn how to

self-assess so they can monitor their own

learning, and teachers must consciously build in

opportunities for this to happen.

5. Students can be taught how to provide

effective feedback to their peers, and this

process benefi ts both the student who gives the

feedback and the student who receives it.

6. Assessment activities designed to produce an

evaluation of student performance can also be

used in formative ways.

Assessment Fees

There are no additional charges for assessment,

provided assessments are submitted within

12 months from date of program completion.

After this time assessments submitted will incur

the following fee:

If you have any questions please contact

AIM SA on 08 8241 8000

Fee

Short program $60.00

Certifi cate $220.00

Diploma $330.00

101

National Recognition and Credit Transfer

How Credit Transfer works - what happens?

If you wish to include Units of Competency

obtained from a Registered Training Organisation

(RTO), you must provide a certifi ed copy or

original Statement of Attainment for verifi cation.

To be recognised for Credit Transfer,

Statements of Attainment must be:

• A current qualifi cation or unit of competency• Acceptable within the guidelines of the relevant

Nationally Endorsed Training Package• Issued by a Registered Training Organisation

(RTO) who is registered to issue the

Statement of Attainment• Verifi ed by AIM SA.

The Statement of Attainment must contain:

• The Registered Training Organisation (RTO) Name• The Registered Training Organisation (RTO)

National and State Code• The Unit of Competency National Code

If the Statement of Attainment does not include

this information, you will need to provide a letter

from the Registered Training Organisation (RTO),

detailing the information.

On receipt of the original Statement of

Attainment, AIM SA will check that the Statement

of Attainment can be used toward the

qualifi cation and advise you accordingly.

National Recognition is the recognition of Qualifi cations and Statements of Attainment issued by professional Registered Training Organisations (RTO’s).

102

RPL looks at:

• Formal and informal training programs: e.g.

School, AIM SA, University, and/or sessions run

by other training bodies

• Life experience: e.g. Community group

involvement, family activities, sports, hobbies,

business pursuits, household management

• Work experience: e.g. On the job training or on

the job experience

It is important to apply for RPL if you think you

already have the experience relevant to the Units

of Competency contained in a program. The

advantages of applying for RPL are:

• You identify where your experience has provided

you with the knowledge and skills required by

the Units of Competency

• You will fi nish your qualifi cation earlier and attend

fewer days of training

• You only attend programs that are new and

challenging; you don’t attend programs in which

you have proven experience

How will RPL be assessed?

Some of the methods used may include:

• Practical demonstrations, make a presentation,

speech, etc• Oral assessment before the interview panel• Participation in a role play• Written tests• Completion of a project• Provision of further documentation e.g. letters of

support from a supervisor, certifi cates from other

programs, portfolio of supporting evidence.

If you do not agree with an outcome of “Not Yet

Competent” please see the AIM SA grievance

and appeals procedure in this Directory.

Skills Recognition - Recognition of Prior Learning (RPL)

Recognition of Prior Learning (RPL) is the process of formally acknowledging the skillsand knowledge you have and measuring them against the Units of Competency included ina training program.

Contact our consultants

on 08 8241 8000 or

[email protected]

for more information or

to arrange a Competency

Mapping interview.

103

Skills Recognition - Recognition of Prior Learning (RPL)

Competency Mapping Interview Fee

Interview with AIM SA Includes: $100.00

Enrolment

Advice on collecting evidence

Guidance on what qualifi cation/units of competency match the available evidence.

Assessing of Evidence Fee

1-3 Units of competency being assessed $200.00 per unit

4-6 Units of competency being assessed $175.00 per unit

Full qualifi cation being assessed $1500.00 per qualifi cation

For example:If you want to undertake RPL for 3 units of competency then it would cost you $600 to be assessed ($200 per competency)If you were to undertake RPL for 5 units of competency then it would cost you $875 to be assessed ($175 per competency)Training Vouchers cannot be used to pay for RPL

Please note, these fees also apply to the Assessment Only Pathway.

How much does RPL cost?

Recognition of Prior Learning Process

Candidatereceives briefi ng on the process and requirements of RPL

BRIEFING

AIM advisor works with candidate to develop an RPL plan

$100.00 (Inc GST)fee applies

COMPETENCY MAPPINGINTERVIEW

Candidate collects suffi cient evidence and addresses any identifi ed gaps

EVIDENCEGATHERING

Candidate presents evidence to demonstrate competence. Assessor assesses evidence to deteremine competence

Assessment Fee applies - see table below

ASSESSMENT

Results are provided to candidate and recorded. Qualifi cation or Statement of Attainment is issued where required

RESULTS

104

Access and Equity

The South Australian Equal Opportunity Act

makes it unlawful for anyone to be treated unfairly

or discriminated against on the grounds of sex,

sexuality, race, physical or intellectual impairment

or age.

AIM SA staff and consultants are responsible

for ensuring that they understand and implement

Access and Equity Policy and behave in a

courteous, sensitive and non-discriminatory

manner when dealing with other staff, other

consultants, clients or participants.

Participants are responsible for behaving in a

courteous, sensitive and non-discriminatory

manner when dealing with other participants,

consultants, clients or staff.

AIM SA endeavours to meet everyone’s diverse

learning needs. While the venue, training and

assessment materials and the structure of training

and assessment are designed to meet the needs

of a broad range of clients AIM SA recognises that

some clients may have different needs. In such

cases AIM SA will provide information, support

and resources to maximise clients’ opportunities

for success. To assist us, when you enrol please

inform the Client and Member Services team on

08 8241 8000 of any special considerations or

requirements you may have (e.g. aids for mobility,

vision or hearing; differently paced or structured

training; language, literacy or numeracy support),

or if any Access and Equity issues arise during

your participation in training. Any information you

provide will be treated confi dentially.

Privacy Statement The Australian Institute of Management - South

Australian Division Incorporated (“AIM SA”) may

collect your personal information for the

purposes of providing AIM SA’s products or

services (such as training or consulting services),

or information about those products or services,

to you, and for related or incidental purposes.

AIM SA’s ability to provide products or services

to you may be affected if we are not provided

with all personal information we request. Please

discuss with us any concerns you have about

providing your personal information to us.

AIM SA may disclose your personal information

to other organisations. These may include

interstate AIM divisions, organisations that are

contracted to provide services to AIM SA (such

as to distribute AIM SA information or maintain

AIM SA databases), and/or organisations AIM SA

has partnered with, such as certain consulting fi rms

or educational institutions.

Provision of Student Details to Third Party

Organisations

As a Registered Training Organisation we are

required by law to pass details of students to third

party Government Departments for regulatory and

monitoring requirements.

If you are undertaking nationally recognised

training, we will be required to submit your details

when requested and you may be contacted by a

Government Agency in relation to our services.

You may request access to your personal

information held by AIM SA by contacting us via

email: [email protected] or by phone on 08

8241 8000. Please see our complete privacy policy

on our website at www.aimsa.com.au

105

Grievances and Appeals Procedure

Complaint Resolution

AIM SA ensures that participants and clients have

access to a fair and equitable process for dealing

with grievances and provides an avenue for

participants to appeal against decisions that

affect the participants’ progress.

Every effort is made by AIM SA to resolve

participant/client grievances without the need

to lodge a formal appeal or grievance.

In the fi rst instance complaints should be

discussed with the person/s involved. However,

if this is impracticable, complainants should

communicate with one of the staff below:

• Manager Curriculum and Compliance• Manager of Operations

Every effort will be made to make a decision

within 14 days. Decisions will be implemented

immediately. Reasons and a full explanation in

writing for decisions and actions taken will be

given if requested by the complainant.

If unsatisfi ed with the response to the complaint

or the time taken to resolve the matter, the

complainant may submit the complaint in writing

to the General Manager Education and

Business Services.

Every effort will be made by the General Manager

Education and Business Services to make a

decision within 14 days. Decisions will be

implemented immediately. Reasons and a full

explanation in writing for decisions and actions

taken will be given if requested by the

complainant.

If the complainant is still dissatisfi ed with the

proposed outcome, he/she will be encouraged

to seek assistance from an external agency.

The details of appropriate agencies are:

The Training Advocate

Location: Ground Floor, 55 Currie Street

(entrance doors at Bus Stop W1 on

Currie Street) Adelaide, South Australia

Post: Training Advocate, GPO Box 320

Adelaide, South Australia 5001

Offi ce hours: Monday to Friday 8.30am – 5.30pm

Phone (toll free): 1800 006 488

Email: [email protected]

Quality & Tertiary Education

Policy Directorate

Phone: 08 8226 3065

Facsimile: 08 8226 0429

Email: [email protected]

Post: Department of Further Education,

Employment, Science and Technology

GPO Box 320, Adelaide, South Australia 5001

Recommendations by these external agencies in

relation to a grievance will be implemented within

14 days of written notifi cation.

106

Contact Details - AIM Nationally

Australian Institute of

Management - State Divisions

AIM Queensland and

Northern Territory

Cnr Boundary and Rosa Sts

SPRING HILL, QLD 4000

Postal Address: PO Box 200

SPRING HILL, QLD 4004

Telephone 07 3227 4888

Facsimile 07 3832 2497

www.aimqld.com.au

AIM New South Wales &

Australian Capital Territory

215 Pacifi c Highway

NTH SYDNEY, NSW 2060


NTH SYDNEY, NSW 2059



www.aimnsw.com.au

AIM Victoria and Tasmania

181 Fitzroy Street

ST KILDA, VIC 3181


ST KILDA VIC 3182



www.aimvic.com.au

AIM Western Australia

76 Birkdale Street

FLOREAT, WA 6014


WEMBLEY, WA 6913



www.aimwa.com.au

National website gateway

www.aim.com.au

106

Please note that many programs are conducted on non-consecutive days. This allows students to undertake assignments and/or apply learning in the workplace.In-House Options - All programs in this Calendar can be presented in-house and tailored to provide fl exible training solutions for your organisation.The information in this Calendar was correct at the time of publication but may be subject to change.The Australian Institute of Management (SA) reserves the right to change program dates, fees, content or method of delivery at its discretion.

PR

OG

RA

MS

PAG

ED

AYS

NO

. PR

OG

RA

MS

JAN

FEBM

AR

AP

RM

AYJU

NJU

LA

UG

SEP

OC

TN

OV

D

EC

Managem

ent and Supervision

Appraising and M

anaging Perform

ance 34

23

9, 1030, 31

24, 25

Building a B

usiness Case for S

ustainability34

½4

2419

12

Coaching and M

entoring35

25

16, 1724, 25

13, 1419, 20

29, 30C

ontinuous Improvem

ent 35

17

1029

1619

67

14C

ustomer S

ervice36

16

211

1519

69

Developing H

igh Perform

ance Teams

362

329, 30

4, 516, 17

Effective People M

anagement

373

522, 23, 24

5, 6, 727, 28, 29

17, 18, 191, 2, 3

Effective Workplace R

elationships37

17

1631

2418

2414

9Ethics, Values and R

esilience38

23

30, 316, 7

25, 26Leading a Learning W

orkplace38

24

28, 291, 2

20, 2121, 22

Manage and Im

plement C

hange 39

23

14, 1529, 30

1, 2M

anage Custom

er Service

392

310, 11

14, 159, 10

Manage P

eople Perform

ance40

18

711

168

229

2812

Manage P

rojects40

18

1821

1330

912

51

Manage W

ork Priorities

412

51, 2

16, 1730, 31

24, 2529, 30

New

Manager

413

821, 22, 23

13, 14, 1528, 29, 30

25, 26, 2724, 25, 26

21, 22, 239, 10, 11

7, 8, 9N

ew S

upervisor42

212

20, 213, 4

7, 84, 5

10, 119, 10

5, 68, 9

1, 213, 14

7, 812, 13

New

Supervisor (The N

ext Step)

432

1021, 22

11, 1212, 13

22, 2327, 28

22, 2314, 15

10, 1123, 24

15, 16O

perational Plans

441

628

617

2223

4

Organisational Leadership

442

31, 8

20, 2814, 21

Personal W

ork Priorities

451

514

3115

3125

Prom

ote Innovation45

14

421

3018

Quality M

anagement and P

rocess Improvem

ent 46

23

3, 422, 23

10, 11R

isk Managem

ent46

24

18, 196, 7

26, 276, 7

Risk M

anagement P

rocesses47

23

7, 83, 4

29, 30S

trategic Business P

lanning47

24

9, 1021, 22

26, 2710, 11

Team Effectiveness

481

87

2523

2429

3028

30

The Professional Executive A

ssistant48

25

24, 2517, 18

7, 826, 27

5, 6Tim

e Managem

ent49

27

21, 2219, 20

9, 1027, 28

15, 1620, 21

21, 22Tim

e Managem

ent is Self M

anagement

491

928

218

2026

85

2814

Workplace Inform

ation50

13

181

11W

orkplace Leadership50

14

823

1717

Managem

ent Intensive - The Aspiring M

anager (daytime)

518

Intake 13, 10, 17, 24, 31 +

7, 14, 21

Intake 27, 14, 21, 28 +

5, 12, 19, 26

Managem

ent Intensive - The Aspiring M

anager (evening )51

16Intake 1

3, 5, 10, 12, 17, 19, 24, 26, 31+

2, 7, 9, 14, 16, 21, 23

Managem

ent Intensive - The Developing M

anager (daytime)

529

Intake 12, 9, 16, 23, 30+

6, 13, 20, 27

Intake 28, 15, 22, 29+

6, 13, 20, 27+3

Managem

ent Intensive - The Developing M

anager (evening)52

18Intake 1

5, 7, 12, 14, 1921, 26, 28

2, 4, 9, 11, 16, 18, 23, 25, 30

1

Com

munication

Assertiveness S

kills54

111

2818

42

1022

513

54

2

Business W

riting Skills

542

103, 4

14, 1510, 11

2, 314, 15

8, 97, 8

27, 2814, 15

15, 16C

onfl ict Resolution

552

72, 3

11, 1227, 28

1, 227, 28

3, 41, 2

Creative P

roblem S

olving55

13

1931

28D

ealing with G

rumpy, M

oody People

561

217

7Effective C

omm

unication56

28

2, 324, 25

5, 61, 2

19, 2015, 16

20, 217, 8

Effective Meetings and M

inutes57

16

281

1510

312

Managing M

eetings57

13

291

19M

anaging Workplace S

tress58

13

113

23N

egotiation Skills

582

78, 9

18, 1929, 30

9, 1027, 28

13, 1428, 29

Professional P

resentations59

25

11, 185, 12

7, 1415, 22

5, 12P

rofessional Telephone Techniques59

14

3117

194

Public S

peaking Skills

602

41, 8

23, 305, 12

8, 15R

eport Writing

602

619, 20

10, 115, 6

5, 610, 11

13, 14

Writing P

olicies and Procedures

612

520, 21

3, 46, 7

17, 1814, 15

Finance

Day to D

ay Accounts

632

28, 9

16, 17

Finance for Non-Finance M

anagers 63

28

18, 1929, 30

9, 1021, 22

21, 225, 6

19, 2013, 14

Manage Team

Budgets

641

418

1014

3U

nderstand Financial Reports and A

ccounting Basics

642

522, 23

25, 2627, 28

7, 87, 8

PR

OG

RA

MS

PAG

ED

AYS

NO

. PR

OG

RA

MS

JAN

FEBM

AR

AP

RM

AYJU

NJU

LA

UG

SEP

OC

TN

OV

D

EC

Hum

an Resource M

anagement

Behavioural Interview

ing66

13

815

21

Effective Hum

an Resource S

ervices66

24

23, 2414, 15

2, 310, 11

Hum

an Resource Fundam

entals67

33

6, 7, 825, 26, 27

2, 3, 4M

anage Employee R

elations67

24

8, 94, 5

12, 131, 2

Organisational D

evelopment

682

34, 11

12, 197, 14

Plan and M

anage Hum

an Resource S

trategy68

24

11, 1223, 24

16, 1717, 18

Recruit, S

elect and Induct Employees

692

422, 23

26, 277, 8

8, 9R

eview and R

eward S

taff Perform

ance69

34

17, 18, 1918, 19, 20

13, 14, 158, 9, 10

Working w

ith Diversity

701

21

28

Diplom

a of Hum

an Resources M

anagement

7111

Intake 123, 24

22, 2311, 12

17, 18, 198, 9

Intake 214, 15

26, 2723, 24

18, 19, 204, 5

Intake 32, 3

7, 816, 17

13, 14, 1512, 13

Intake 410, 11

8, 917, 18

8, 9, 101, 2

Project M

anagement

Applied P

roject Managem

ent73

312

19, 20, 2115, 16, 17

23, 24 2511, 12, 13

2, 3, 422, 23, 24

19, 20, 2110, 11, 12

19, 20, 2125, 26, 27

23, 24, 2512, 13, 14

Contract M

anagement

742

422, 23

23, 2425, 26

14, 15P

roject Managem

ent Fundamentals

742

1217, 18

10, 1121, 22

14, 1516, 17

16, 1711, 12

25, 2612, 13

20, 2121, 22

15, 16

Diplom

a of Project M

anagement - W

orkshop75

27

8, 928, 29

12, 1323, 24

11, 1217, 18

5, 6S

ales and Marketing

Building C

lient Relationships

772

320, 21

1, 217, 18

Essential Selling S

kills77

34

16, 17, 243, 4, 13

15, 16, 2219, 20, 28

Fundamentals of M

arketing78

33

2, 3, 428, 29, 30

23, 24, 25K

ey Account M

anagement

782

428, 29

6, 78, 9

29, 30M

anage Marketing P

erformance

792

36, 7

11, 1228, 29

Managing a S

ales Team79

23

1, 22, 3

15, 16M

arket Analysis

801

37

718

Market P

rofi ling80

12

825

Marketing and P

romotion S

trategies81

22

30, 3117, 18

Meeting C

ustomer N

eeds81

24

7, 811, 12

12, 1326, 27

Plan S

ales and Manage C

lients82

24

14, 1521, 22

24, 256, 7

Strategic M

arketing82

23

16, 171, 2

12, 13

Certifi cate IV in B

usiness Sales

8310

Intake 12, 3, 4

11, 123, 4, 13

20, 21Intake 2

28, 29, 3012, 13

15, 16, 221, 2

Intake 323, 24, 25

26, 2719, 20, 28

17, 18

Certifi cate IV in M

arketing84

12Intake 1

2, 3, 45, 12

3, 4, 1320, 21

5, 6Intake 2

28, 29, 307, 14

15, 16, 221, 2

10, 11Intake 3

23, 24, 2515, 22

19, 20, 2817, 18

13, 14

Diplom

a of Marketing

858

Intake 17

6, 716, 17

1021, 22

Intake 27

11, 121, 2

1424, 25

Intake 318

28, 2912, 13

36, 7

Training and Assessm

ent

Assessing in the A

ustralian VET System

873

49, 10, 11

24, 25, 265, 6, 7

7, 8, 9

Assessing in the W

orkplace87

34

2, 3, 42, 3, 4

20, 21, 2214, 15, 16

Design Learning P

rograms

883

311, 12, 13

20, 21, 2216, 17, 18

Train the Trainer88

54

14, 15, 16, 22, 2318, 19, 20, 26, 27

3, 4, 5, 11, 121, 2, 3, 10, 11

Training Delivery S

kills89

34

4, 5, 612, 13, 14

26, 27, 285, 6, 7

Training for Sustainability

891

54

3110

2631

Training Needs A

nalysis90

12

87

Training Tactics90

15

311

2517

12

Certifi cate IV in Training and A

ssessment Intensive (daytim

e)91

7

Intake 18, 10, 17, 24 +

3, 10, 17Intake 2

5, 7, 14 +5, 12, 19, 26

Intake 31, 3, 8, 22, 29 +

6, 13Intake 4

2, 4, 18, 25 +1, 8, 15

Intake 510, 12, 19, 26 +

2, 9, 16Intake 6

22, 23, 24 +1, 8, 13, 15

Certifi cate IV in Training and A

ssessment Intensive (evening)

9114

Intake 131 +

2, 9, 16, 23 +2, 9, 16, 23, 30 +

6, 13, 18, 20

Intake 24, 6, 11, 18, 25 +

1, 3, 8, 15, 22, 29+1, 6, 8

Workplace S

afety

OH

S S

ystems and P

rocesses93

54

2, 3, 4, 10, 111, 2, 3, 8, 9

12, 13, 14, 22, 236, 7, 8, 15, 16

OH

S C

omm

ittees - Making a D

ifference 94

12

2031

Workplace S

afety94

17

244

2719

249

9

Australian Institute

of Management SA

Centre for Management

Development

180 Port Road, Hindmarsh

South Australia 5007

Phone 08 8241 8000

Fax 08 8241 8080

[email protected]

www.aimsa.com.au

The AIM SA Training Calendar

FO

LD

OU

T F

LA

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EC

O R

ES

PO

NS

IBLE

DE

SIG

N &

PR

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ECOSOY I N K

Documents

Directory 2011 Final