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Director, User Experience Global Connected Customer Experience DAN KINNEY

Director, User Experience Global Connected Customer Experience DAN KINNEY

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Page 1: Director, User Experience Global Connected Customer Experience DAN KINNEY

Director, User ExperienceGlobal Connected Customer Experience

DAN KINNEY

Page 2: Director, User Experience Global Connected Customer Experience DAN KINNEY
Page 3: Director, User Experience Global Connected Customer Experience DAN KINNEY

Class I Surface

Page 4: Director, User Experience Global Connected Customer Experience DAN KINNEY

ELEMENTS OF A CLASS I SURFACEInfotainment

Page 5: Director, User Experience Global Connected Customer Experience DAN KINNEY

ELEMENTS OF A CLASS I SURFACEInfotainment

Connected Services

Page 6: Director, User Experience Global Connected Customer Experience DAN KINNEY

ELEMENTS OF A CLASS I SURFACEInfotainment

Connected Services

My Devices

Page 7: Director, User Experience Global Connected Customer Experience DAN KINNEY

ELEMENTS OF A CLASS I SURFACEInfotainment

Connected services

My Devices

Whatever I need

Page 8: Director, User Experience Global Connected Customer Experience DAN KINNEY

Multiple Form Factors– Online– Mobile– Wearables

Remote Interactions– Remote Commands– Vehicle Status– Advanced Diagnostics & Alerts

SURFACES OUTSIDE THE VEHICLE

Page 9: Director, User Experience Global Connected Customer Experience DAN KINNEY

The 4-wheel-drive crew cab tester, outfitted in a cocoa and dune 2-color scheme, also boasts the segment’s most connected interior.

There’s OnStar 4G LTE connectivity with a Wi-Fi hotspot, an 8-in. (7-cm) color touchscreen display and the brand’s IntelliLink infotainment and navigation system.http://wardsauto.com/wards-10-best-interiors/gmc-canyon-delivers-repeat-win-gm-s-truck-brand

Page 10: Director, User Experience Global Connected Customer Experience DAN KINNEY

The glue between all connected components & materials

Key to the a truly connected interior

Design for continuous improvement – long after purchase

SOFTWARE

Page 11: Director, User Experience Global Connected Customer Experience DAN KINNEY

THANKS!