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Confidential ResumePaula A. Richburg, MHA3601 Navarro Way * Frisco, TX 75034-8444 * 469-569-6395 *HEALTHCARE SERVICES PROVIDER EXECUTIVEMaster of Health Administration with more than 20 years of experience and a proven record of success in the areas of agile development, compliance, client services and executive leadership. Most recent experience is as a vendor of softwareand services targeted to the provider community. Strong analytical sales, management, and customer relationship management abilities combined with excellent interpersonal and communication skills that allow me to work effectively with otherpeople at all levels.*

PROFESSIONAL EXPERIENCE

SENIOR DIRECTOR 2010 to presentAuditz, Incorporated

Tampa, FloridaA healthcare information technology company providing services and solutions inthe areas of insurance eligibility and postacute care transfer recoveries.Responsible for analytics and quality assurance for the company's entire productportfolio.Accomplishments include:* Developing one of the company's two core products,

* Designing and implementing the company's metrics and quality assurance systems,* Initiating a compliance management system and managing the compliance reviewof all processes* Establishing client and market relationships that added 35 health care systems (86 hospitals) to our client basePRODUCT OWNER 2006 to 2010MedAssets, IncorporatedDallas, TexasA healthcare services company offering software and consulting solutions to physicians and institutional providers in the areas of purchasing and revenue cyclemanagement.Responsible for an "agile" development (SCRUM) team with three-year plans, annua

l product plans, and operating budgets.Accomplishments included:* Took CostManager(r) (a "relative value" costing system) out of "alpha" release and moved it to the market, managing its ongoing support* Co-developed the first transplant pricing function within the contract management system* Developed the first product-focused "wiki", Podcast and other tools internally directed to the sales teamDIRECTOR OF CONSULTING 2003 to 2006Innovative Managed Care Systems, Ltd. & Accuro Healthcare Solutions, LLCDallas, TexasA privately-held healthcare services company specializing in contract managementand medical records systems, and its successor corporation.

Managed the genesis of CarePricer(r), the industry's first point-of-sale systemfor hospitals and physicians, managing four employees.Accomplishments included:* Took CarePricer(r) into production* Managed CarePricer's(r) installation in several prestigious hospital systems* Assumed the initial customer service role of provided ongoing client supportDIRECTOR OF CONSULTING 2002 to 2003Health Resource Management (HRM)Dallas, TexasA privately-held services and consulting company focused on the healthcare reven

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ue cycle.Managed and motivated a revenue cycle consulting team including two other employees.Key accomplishment:* Implemented a standardized "Charge Description Master" (CDM) for a large multi-hospital system

DIRECTOR OF ANCILLARY COMPLIANCE 1998 to 2002QuadraMed Corporation, Compliance, Coding and Education Division

Reston, VirginiaA software and services company providing a broad spectrum of healthcare information systems, and the ongoing support of those systems.Created the first position combining software development and client involvement.Accomplishments included:* Developed and supported the company's first ABN software and ClinicalFACTS(r), a "medical necessity" software/consulting product* Developed the company's compliance program and Standards of Conduct* Responded to OIG compliance audits and monitored/managed Corporate IntegrityAgreementsADMINISTRATIVE DIRECTOR 1986 to 1997Columbia Regional Hospital/Women's and Children's HospitalColumbia, Missouri

A short-term acute care hospital specializing in surgery with emphasis on orthop

edic surgery; converted to a women's and children's hospital after acquisition by the University of Missouri.Responsible for Respiratory Care, Diagnostic Cardiology, Neurology, and Laboratory services. Indirectly responsible for up to 140 employees.Accomplishments included:* Installed the hospital's first cost accounting and clinical information systems* Co-implemented "Continuous Quality Improvement" throughout the entire hospital* Introduced a respiratory therapy program for skilled nursing facilities* Managed JCAHO accreditation laboratory surveys with no Category One deficienciesLABORATORY MANAGER 1980 to 1986

Columbia Regional HospitalColumbia, MissouriA short-term acute care hospital specializing in surgery with emphasis on orthopedic surgery.Responsible for all laboratory services (clinical and pathology) for a hospitallaboratory and a commercial reference laboratory. Indirectly responsible for more than 100 employees.Accomplishments included:* Established a commercial laboratory with more than 100 physician clients* Implemented the lab's first clinical data systems* Eliminated survey deficiencies from both the College of American Pathologistsand the American Association of Blood Banks

EDUCATION

University of Missouri - Columbia, MOMaster of Health Administration, 1995

William Woods University (Fulton, MO)Bachelor of Science, 1976

PROFESSIONAL LICENSES, AFFILIATIONS AND SERVICE* Healthcare Financial Management Association* Certified Laboratory Technologist, HHS* Past President, Clinical Laboratory Management Association of Mid-Missouri

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* Presentations to HFMA, AHIMA and HCCA* Articles in Healthcare Financial Management, Clinical Advisory Board, and Compliance Newsletter

TECHNICAL SKILLS

* Microsoft Office 2003 through 2010; Windows XP, Vista and 7 and Mac OS-X

COMMUNITY SERVICE

** Abused and Neglected Children (Rainbow House, Columbia, Missouri)* National Humane Society* Volunteer to indigent care clinics* Photography services for nonprofit organization