ELIZABETH D. HENRY [email protected] Foxboro, MA 774-277-1739
linkedin.com/in/lizdigginhenry
BUSINESS MANAGER
OPERATIONS, HUMAN RESOUCES, TEAM BUILDING
Results-driven leader with 10 years of experience in developing
talent to build exceptional teams that deliver on
organizational goals in a demanding, changing environment.
Proven track record of revitalizing under-performing sites
and passionate about continuous improvement. Strategic thinker
who builds effective timelines and roadmaps, guiding
business success.
Key Competencies
Operations Management Team Leadership Project Management
Recruitment and Hiring Employee Relations Strategic Problem Solving
Inventory Management Process Improvement Customer Service
Optimization Safety Assurance Event Planning Performance
Improvement Collaborative Leadership
PROFESSIONAL EXPERIENCE
TARGET CORPORATION 2004 to 2015
Store Manager, Everett, MA (2013-2015)
Maximized profitability through effective leadership of 9
Executives and a 250-member team. Drove sales and
optimized customer experience for this unique $55M store.
Oversaw all store operations including hiring and training,
budget management, facility maintenance and inventory
management.
Oversaw all store project management processes for the ship from
store installation to ensure a high attention to detail from
employees and sub-contractors resulting in a 3% sales increase from
the program
Lifted the store to top in the region in customer experience,
adding 15 points to customer satisfaction scores through team
engagement, goal setting and ability to adapt to changing
priorities
Planned and participated in campus recruiting events, including
speaking at the UMass Amherst Women of Isenberg Conference, which
resulted in meeting campus hiring goals for the district
Strengthened community partnerships through events with the
Mayors office of the City of Boston and Everett
Store Manager, Easton, MA (2011-2012)
Improved overall store performance while leading 5 Executives
and 150 team members. Managed expenses, facilities,
and vendor relationships to meet corporate objectives.
Project managed the complete remodel of the store and ensured
timely execution and communication to all stakeholders which
increased sales over $1.3M
Earned a 96% score for leadership effectiveness and friendly
workplace as evaluated by the executives
Operations Executive, Somerville, MA (2009-2011)
Collaborated with the Store Manager and Store Executives to
oversee operations for a $40M store. Accountable for
reporting all operational results to district leadership and to
prioritize resources.
Upgraded to most improved customer experience in the region by
action planning and employee feedback
Boosted sales 1.4% through setting quantitative targets,
inventory control and building a collaborative team
Group Campus Recruiter, New England Region (2006-2009)
Recruited and trained top talent for executive and internship
positions during large expansion time, leveraging events
and relationship building. Contributed to development of
world-class program with HQ partners.
Met hiring goals by growing the recruiting brand on campus and
attracting interns and executives to ensure a strong talent
pipeline
Planned and executed all special events, presentations and
programming for recruiting and on-boarding
Softlines Executive, Watertown, MA (2004-2006)
EDUCATION
Bachelor of Business Administration, Operations Management and
Finance
University of Massachusetts, Amherst, MA (2004)
