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Leading Excellence in Banking
DIPLOMA IN RETAIL BANKING
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The BIBF plays a vital role in the training and development of human capital in the Middle East and North Africa.
Our commitment to excellence has strengthened our position as the leading educational provider across all major business disciplines.
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We serve As a partner to numerous world-class institutions; delivering thought leadership, assessment and training in the areas of Banking, Accounting & Finance, Assessment & Development, English & Business Communication, Human Resources, Information Technology, Insurance, Interpersonal Skills, Islamic Finance, Leadership & Management, Marketing, Sales & PR, and Project Management.
The Diploma in Retail Banking Conduct of Business (DipRBCB) has been designed to set a new independent standard in customer service excellence and to help retail banks embed understanding of the Retail Banking Conduct of Business and payment services regulations within their organisations.
The London Institute of Banking & Finance was founded in 1879 as the Institute of Bankers and has remained at the forefront of professional education in financial services ever since. The London Institute of Banking & Finance are lifelong partners for financial education dedicated to advance banking and finance by providing outstanding education and thinking, tailored to the needs of business, individuals, and society.
DipRBCB Preparatory Programme at BIBF:The BIBF offers a preparatory programme on DipRBCB covering all the contents of the course prepared by the London Institute of Banking and Finance. The course cover the rules, practices and guidelines in retail banking and its related products, as well as the different types of risks and how to manage these.There will be a comprehensive 2 hours mock exam at the end of the preparatory programme.individuals, and society.
Programme
About
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BIBF Preparatory Programme Details
Name: Diploma in Retail Banking Conduct of Business (DipRBCB) awarded by LIBFLevel: - 4 National Qualification Frame work (NQF), UKDuration: 4 months (80 hours)
Who Will Benefit
• Professionals working in the retail banking segment• Customer service professionals• Students pursuing a career in the financial markets• Anyone who is involved in retail banking operations
Benefits of Dip RBCB:
Diploma in Retail Banking Conduct off Business has been specifically designed to assist banks in implementing regulation within the context of providing a high quality customer experience. This qualification has been developed for customer-facing staff and will equip them with essential knowledge of the financial services environment, regulatory requirements and the key principles of providing customer service excellence.
Syllabus:
Unit 1 – Principles of Retail Banking:• The financial services environment and the operation and features of key retail financial products and services• Different retail banking customer needs and aspirations• Delivering effective customer service and its impact on customer retention• Regulatory objectives and processes
Unit 2 – Retail Banking Customer Solutions
• Principles and rules of key legal concepts relating to retail banking and the impact for customers• The conduct of business rules on retail banking customers and providers• The impact of customer service quality for retail banking customers and providers
Unit 3 – Advanced Retail Banking Conduct of Business
• The importance of rules, practices and guidelines for retail banking and its related products• Customer relationship management and the impact of customer attrition• Different types of risks and how to manage these successfully• Performance management techniques• Leadership and management skills
Assessment:
The First two units are assessed through a single 2-hour objective exam, split into two sections:
Unit 1: 50 multiple-choice questions
Unit 2: 3 case studies with 10 linked multiple-choice questions
Unit 3: Assessed through a single 2-hour objective exam
Entry Requirement:
Programme FeesBHD 900/-*
This includes- 78 classroom hours of face to face training- Course materials and handouts- Access to E-Learning platform- Registration with London institute of banking and finance- Exam fees* (Subject to change based on BIBF fees)
Leading Excellence in Banking
For further information, and to register:Please contact the Centre for Banking
+973 1781 5555 / 5523
+973 1772 9928
