Digitron System, Inc.

Now taking Now taking

Customer Relations & Support Customer Relations & Support

One Step AheadOne Step Ahead

CRM – Customer Relation Management

CRM has been proved to be an extremely CRM has been proved to be an extremely effective tool for customer support.effective tool for customer support.

It is being used by all the major It is being used by all the major corporations for all its advantages.corporations for all its advantages.

Digitron has recently acquired a CRM Digitron has recently acquired a CRM package and will be implementing it step by package and will be implementing it step by step.step.

How can I use it as a Customer?

Most of the times you need to reach us for Most of the times you need to reach us for some questions or computer trouble.some questions or computer trouble.

Now you can “Create a Ticket” for that Now you can “Create a Ticket” for that problem in the CRM package.problem in the CRM package.

We will promptly follow up and resolve the We will promptly follow up and resolve the issues ASAP.issues ASAP.

Why Type If I Can Call?

This way you can keep track of all your This way you can keep track of all your tickets along with date and time.tickets along with date and time.

You can view the status of each of your You can view the status of each of your tickets and the action taken.tickets and the action taken.

You don’t have to wait for a suitable time to You don’t have to wait for a suitable time to call us! You can create a ticket on a Friday call us! You can create a ticket on a Friday night and don’t have to worry about calling night and don’t have to worry about calling us on the following Monday morning!us on the following Monday morning!

Well then How do I Create a Ticket?

Extremely Simple!Extremely Simple! Log on to our website Log on to our website

www.digitronsystems.comwww.digitronsystems.com Click “Technical Support”Click “Technical Support” Then “Create/View A Support Ticket”Then “Create/View A Support Ticket”

Step by Step Guide to “Create Tickets”.

The following snapshot slides will show you The following snapshot slides will show you how to create a Support Ticket and also how how to create a Support Ticket and also how to check their status.to check their status.

Remember- Remember-

Your Login Name is “Your Telephone #” Your Login Name is “Your Telephone #” Your Password is “support”Your Password is “support”

(password is case sensitive)(password is case sensitive)

Click Here

Click Here

Click Here

Type your Tel. # here. Type “support” here.

Now Click to Login.

Click on Customer Support

To create a support ticket click here.To check on a previous ticket click here.

In a multi user environment, please write your name.This will help us identify your computer.

To logout click here.

Click here and confirm logout.

This completes creating your Support Ticket.

For More Information Please Call

610-745-2757 for Dipak.610-745-2757 for Dipak.

or.or.

484-343-6691 for Sandeep.484-343-6691 for Sandeep.

Thank you.Thank you.