Digitization, Automation and the Future of Mobility Management · • Automation, gig economy, disruptive technology – changing the workplace • Companies must react.. Must . pro-act…

Digitization, Automation and the Future of

Mobility Management

The views, opinions, and information expressed during this webinar are those of the presenter and are not the views or opinions of Worldwide ERC®. Worldwide ERC® makes no representation or warranty with respect to the webinar or any information or materials presented therein. Users of webinar materials should not rely upon or construe the information or resource materials contained in this webinar as legal or other professional advice and should not act or fail to act based on the information in these materials without seeking the services of a competent legal or other professional.

Worldwide ERC® Webinar Disclaimer

© 2019 Worldwide ERC®


Webinar Instructions

Technical difficulties? • Dial 866.779.3239, or e-mail questions to [email protected]

Sound Troubles?• If your sound quality is poor, check your Wi-Fi strength or connect via cable. • Call in using the phone number listed under the “Event Info” tab in the upper left-hand corner.

To return to meeting room window:• If you are in full screen mode, you may return to the meeting room window by clicking the View

Meeting Room button located at the bottom left corner of your screen.


Q&A Instructions

• Submit questions through Q&A dialogue box

• Box is located in lower right corner of screen

• Do not use the Chat Box

• Be specific

• You may submit your question at any time


• The Polling Box appears below Q&A Box

• Question will appear on slide and in the Poll Box

• Submit answer quickly

• Results will display in the same location

Polling Instructions


CRP ®, GMS ®, and HRCI Credit Information

This session is available for 1 CRP® and 1 GMS® credit:

• GMS ® designees must add this session to their GMS ® Renewal Application

• CRP® designee attendees will receive credit automatically (within about 1 week) of this session

This session is being recorded and will be archived:

• ALL may access this session until 8 November 2019

• Worldwide ERC® members may access this session until 8 December 2019

• Premium Learning Portal subscribers may access this session until 8 October 2021

This activity, ID No. 396642, has been approved for 1 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.


Today’s Presenters

Martin Foxwell

SVP, Consulting & Communications

Paul Seymour

VP/Solutions Architect


Introduction Much talk about the “Future of Work”… and the future is NOW • Automation, gig economy, disruptive technology – changing the workplace

• Companies must react.. Must pro-act… must transform

• Reconsider how jobs are defined

• Automate repetitive, routine tasks and processes• Artificial Intelligence (AI)… Robotic Process Automation (RPA)

• Free up time to focus on human value-add

Global Mobility is transforming:• strategic partner to business… integrated with Talent Management…

• New generation of transferee reshaping mobility with different needs and expectations

• Technology revolution, 24/7 accessibility redefining need for mobile talent

• Rise of the gig economy, remote and commuter arrangements

• Persistent demand for cost containment and reduction

• Focus on on Employee Experience / satisfaction


Purpose of this webinar • Illustrate a vision of the future • Offer insights into how RMCs may transform

the service model through new technologies and processes

• Guiding principles: • Human relationships will remain core• Seek to automate repetitive tasks and

processes• Use of technology to maximize human

connections• Ultimate focus on Customer Experience

• Illustrate transformation through assignment “lifecycle” examples


Definition and Strategy• Digitization: Using data and technology to evolve all

aspects of business• Company Strategy: some key decisions

• Transform which areas of your business?• Go broad or go deep?

• All functions at once?• Or focus on one major area at a time, apply learnings to next

area(s)• Client-facing (e.g reporting; analytics; consulting)• Customer (transferee) facing: e.g. Mobile apps; service delivery• “Back-office”: Finance; Expense Management; Compensation

management

• Need Leadership Commitment… and Funding• Foster Innovative / Digital mindset throughout

organization


Poll Question:• Has your organization implemented a significant Digitization transformation?

• Yes, well underway• Yes, early stages• No / not a priority

• If yes• One or two major functions?• Multiple functions?

• Has your primary focus been:• Client-facing (e.g. your corporate client)• Customer (transferee) facing: (e.g. the transferee and family)• “Back-office” functions: Finance, billing, transactional; Expense Management;

Compensation management• All of the above


Digitization: The Employee Experience1. “Self Service Model”… “Early Career” policy… Low-touch• Domestic: Raleigh, NC to Seattle, WA. • Renter, family size = 2• Benefits: Managed lump sum covering HHG shipment; 30 days Temp Living,

Home finding; Final move2. Full Service Managed move (with home sale)• International: Raleigh, NC to Amsterdam, NLD• Homeowner, family size = 4• Executive Policy: Benefits:

• Home sale Guaranteed buyout • HHG shipment – 40 ft. container• Temp Living: 30 day• Destination Services (full day)• Permanent Housing (Tenancy Management)• On-going assignment benefits


Digitization: The Client Focus• Expense & Cost Management

• Online/mobile app expense receipt submittal, Budget

• Exception request / Example (e.g. extension of temp living?)• Provide Online request of assignment extensions, exceptions in lieu of email

• Payroll reporting• Provide all data from and to client through a secure online portal• Automated wage requests and payroll report transmissions

• Compensation• Balance sheet and on-going pay instructions to client payroll, as needed.

• Client Reporting• Expense by category… by policy… exceptions)• Provide a secure online portal for all data delivered via reporting to and from clients• Scheduled Reporting

• Analytics• Key Data regarding authorizations, financials, and survey data available for real time trend analysis• Provides the ability to zero in on current trends as a whole, office, or company in real time• Provides the ability to forecast future trends at the client level and RMC level• Calculate ROI on assignment details at the time of budgeting

• Consulting• Benchmarking


Digitization: The Back-Office Focus• Client Integration

• Real-Time feeds to provide crucial updates for milestones and crucial dates• Up-to-date, business traveler compliance & duty-of-care responsibilities

(as to where the employee is at all times).

• Vendor Integration• Ordering of Services• Data Feed of pertinent data points• Less manual and provide real time information for better service• HHG, Auto Shipment, Temporary Living, Visa/Immigration, Destination Services

• Communication• Text Messaging• Mobile App Alerts• Assign workflows/tasks to transferee for “action items”• Video conferencing and video instructions• Live Chat• ChatBot


Poll Question:• Has your organization implemented a chatbot or robotic communication tool?

• Yes• No, but considering• No


RMC - Future• Digital Adoption Platforms

• DPA vendors: WalkMe, Userlane, Pendo, Appcues, Whatfix, etc.

• Robotic Automation• RPA Vendors: Blue Prism, Automation Anywhere, UiPath,

WorkFusion, Pega Systems and many more

• Block Chain• A system of record that shares consensus driven data to connect all

participants workflows in one place, a block in a chain of events.

• I-Buyer• A catchall term for online real estate investors who seek to reduce

transactional property costs via digital tools

• Artificial Intelligence• is intelligence demonstrated by machines, in contrast to the natural

intelligence displayed by humans.

• The Human Element• This is us..


Thank You!!

Thank you for attending! Visit the Worldwide ERC® web site at www.worldwideERC.org, or contact

Worldwide ERC® for more information on these topics. +1.703.842.3400

Documents

Digitization, Automation and the Future of Mobility Management · • Automation, gig economy, disruptive technology – changing the workplace • Companies must react.. Must . pro-act…