FutureTech Kuala Lumpur28th SEPTEMBER 2016

DIGITALISATION OF MALAYSIA PUBLIC SERVICE:CITIZEN CENTRIC IMPERATIVE

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DR SUHAZIMAH DZAZALIDEPUTY DIRECTOR GENERAL (ICT)

MAMPU, PRIME MINISTER’S DEPARTMENT

AGENDA

DIGITAL GOVERNMENT

• E-GOVERNMENT TRANSFORMATION IN MALAYSIA

• PUBLIC SECTOR ICT STRATEGIC PLAN, 2016 - 2020

• ICT INITIATIVES

• WHAT DO WE HAVE TO DO?

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eGov 1.0

INFORMATIONUsing government

website to get information

STATIC

eGov 2.0

DIGITAL GOVERNMENT

eGov 3.0

TRANSACTIONUsing online services to

do transaction

FLUID

TRANSFORMATIONUsing online services to create opportunities via

public participation

DYNAMIC

1995 20072015 & 11th Malaysia Plan (2016-2020)

Public Sector efficiency and productivity

Evolution Electronic Government in Malaysia (1995-2020)• eGov 1.0 Information• eGov 2.0 Transaction• eGov 3.0 Digital Government

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E-GOVERNMENT TRANSFORMATION IN MALAYSIA

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ELEVENTH MALAYSIA PLAN, 2016 - 2020

Driven by

BASIC PRINCIPLES

ENABLING ECOSYSTEM

ICT STRATEGIC THRUSTS

PROFESSIONAL & CAPABLE HUMAN CAPITAL

INTEGRATED DIGITALSERVICES

OPTIMIZATION OF SHARED SERVICES AND CYBER SECURITY

DYNAMIC & COLLABORATIVE ICT GOVERNANCE

DATADRIVEN GOVERNMENT

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2

3

4

5

DIGITALGOVERNMENT

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PUBLIC SECTOR ICT STRATEGIC PLAN : 2016 - 2020

OVERVIEW OF PUBLIC SECTOR ICT STRATEGIC PLAN:

2016 - 2020

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PUBLIC SECTOR ENTERPRISE ARCHITECTURE BLUEPRINT (1GOVEA)

Convergence of

Business and Technology

Strategies

Strengthening Cross-

agency Collaboration

Agenda

Re-enforcing Capability

Development in the

Public Sector

Aligning IT Strategy

Development in the

Public Sector

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Agencies Mission & Vision

Application Catalog

Service Catalog

Data Dictionary

Technology Catalog

Federal Agencies

Services Transformation

Requirement Analysist Solution Development Implementation Continuous Improvement

Transformation Vission

Development

EA Development

Solution Proposal

Implementation Plan

Development

Solution Implementation

Monitoring and Evaluation

Change Management

PUBLIC SECTOR ENTERPRISE ARCHITECTURE BLUEPRINT (1GOVEA)

Business Model

Public Sector Reference Model

Business Architecture

Data Architecture

Application ArchitectureTechnology Architecture

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SIGNATURE PROJECTS

LEG

ISLA

TIO

N, P

OLI

CY

AN

D S

TAN

DA

RD

INFO

RM

ATIO

N S

ECU

RIT

YA

uth

en

tica

tio

n, A

ud

tho

riza

tio

n, D

ata

Pro

tect

ion

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GOVERNMENT ONLINE SERVICES GATEWAY

Citizen centric and

life events

Total end-to-end

services

Single access

Single Sign-on

Standard interface

AS-IS TO BEIntegrated

Delivery

services

Penyampaian Perkhidmatan berorentasikan agensi

TR

AN

SF

OR

MA

TIO

N

Which agency? What documents are required?

Delivery

services in

silo

Service Delivery : Government-Centric

Traditional Gateway Government Life

Event Gateway

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1

GOVERNMENT ONLINE SERVICES GATEWAY

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GOVERNMENT INFORMATION EXCHANGE HUB

Data

brokerage

Master data

management

Seamless

information

sharing and

exchange

CITIZEN CENTRIC GOVERNMENT DELIVERY SYSTEM

Governance

Metadata

Management

Data Governance

Legislation/

Policy/Procedure

/Guidelines

DIGITAL GOVERNMENT INITIATIVES

Project

Management

Change

Management

Information

Security

Risk

Management

STAKEHOLDERS(Citizen, Government Agencies, Businesses, NGOs etc)

GOVERNMENT INFORMATIONEXCHANGE HUB

MASTER DATA MANAGEMENT

NATIONAL EDUCATION REPOSITORY AND REGISTRY

POPULATION REGISTRY

Electronic Government Began 1997 till now

eGov dGov

Big Data Digital Government & Beyond

Public use 11,000+ Online

Services toInteract with Government

DATA

• Data Cleaning

• Data Processing

• Methodology

• Technology

• Category

• Visualization

• Analytics

PUBLIC SECTOR DATA

OCEAN

PSDO

E – SERVICEGOVERNMENT

DATA DRIVENGOVERNMENT

Government to provide

services with life event focused

CITIZEN TO GOVERNMENT

SEAMLESS CITIZEN CENTRIC

SERVICE DELIVERY

OPEN DATA

SHARED DATA

PRIVATE DATA

PUBLIC SECTOR DATA

OCEAN

PSDO

DATA GOVERNANCE LED BY MAMPU

DATA WHICH CAN ONLY BE ACCESSIBLE TO STAKEHOLDERS

DATA WHICH CAN ONLY BE SHARED AMONG THE AGENCIES & TRUSTED DATA PARTNERS

DATA WHICH CAN BE SHARED WITH PUBLIC UNDER DATA.GOV.MY

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DATA DRIVEN TRANSFORMATION : PUBLIC SECTOR DATA OCEAN

Government

Data

Optimization

Transformation

Services

(GDOTS)

Data Driven

Public Service

Transformation

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• Data Cleaning

• Data Processing

• Methodology

• Technology

• Category

• Government

Data

Optimization

Transformation

Service - GDOTS

• Unified Platform

• Real time diseases updates• Real time drugs & medicine updates• Diseases outbreak early warning, highlightsVISUALIZATION

• Real time trade value

• Real time fraud for tax evasion

• Tax Prediction & Collection Planning

• Area for new hospitals and clinics planning

• Subsidy & Budget planning

• Human resource planning

• RMK-11 Quality of Life Transformation

• Real time drugs and medical product trade

• Price analytics and enforcement

• Stock inventory checklists and supply

• Pharmaceutical inventory control

HEALTH DIGITALOCEAN

PRIVATEHEALTH DATA LAKE

GOVERNMENTHEALTH DATA LAKE

1. REGISTRATION DATA 2. INVENTORY DATA3. ACCOUNTING DATA

THREE TYPES OF DATAPROVIDE SIX MINISTRIES

MONITORING

USE CASE : DATA SHARING ACROSS AGENCIES

Fast and acurate

for decision making

Effective planning

and strategy

development

Inter-agencies

data sharing for

comprehensive

analysis

provider

data.gov.my

USE CASES (UC)

• Business Communities• Agencies• Individuals

UC1 UC2 ….. UCn

download

Request for new data sets

Open Data Users

Citizens/users

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34Innovation

Education

Transport

Clusters

Finance

Health

Social

Economy

Tourism

Agriculture

Cost savings to Government

Increase income via innovations

Generating economy via services

……

.

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GOVERNMENT OPEN DATA

Obtaining quality

datasets and

publish on

data.gov.my

Provide open

data advisory

Identify high

impact use cases

Document best

practices and

lesson learnt

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OPTIMIZATION OF SHARED SERVICES –

PUBLIC SECTOR DATA CENTRE (PSDC)

Enhancement and

rollout Public Sector

Data Centre

ICT as a service

platform

Infrastructure as

a service

Platform as a

service

Software as a

serviceLegislation, Policy,

SOP, Guidelines, Best Practices

Enablers

GovernanceManagement, Operationalisation dan Support Services(System Management and Monitoring, Backup Management,

Database Management, System Mingration, Helpdesk)

Data Centre Services

Physical Hosting Server

Virtual Hosting Server

Rack Hosting/Caging

Towards a comprehensive, flexible, effective and efficient Public Sector Data Centre

Business Continuity and Disaster Recovery

ICT Business Continuity

ICT Disaster Recovery Management

ICT Disaster Recovery Infrastructure

(Mirroring/Hot/Warm/ Cold/Offsite Storage)

Value Add Services

Big Data Platform

Open Data Platform

Source Codes Repository

Applications Hosting

Security (Physical and Logical)

Federal AgenciesFederal Statutory

BodyState Agencies

State Statutory Body

Local Authorities

Information Exchange Hub

Cloud Services: ICT-As-A-Service

Infrastructure-As-A-Service (IAAS) Platform-As-A-Service (PAAS) Software-As-A-Service (SAAS)

Leap Frogging Big Data Usage

Increasing Open Data Usage

PSDC as Source Code Repository

Enhancing Data Sharing

Secure Private Government Cloud

MAMPU as Service Broker for

shared services

SERVICES OF PUBLIC SECTOR DATA CENTER

GDOTS

data.gov.my

Open Source

Repository

Master Data Management Services &

Centralised Data Exchange (CDX) 17

OPTIMIZATION OF SHARED SERVICES

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OTHER ENABLER

Reskill, Replacement, Redeploy (3R) Programs

Talented and Outstanding PTM Service (TOPS)

Immersion Program

ICT Personnel Induction Program

Public Sector ICT Professional Body –Initial Work With Universities

Enhancement of ICT Competency Profile System

Target of 20 ICT Experts in 2016 Online Examination For New ICT

Personnels Intake

Continuous

Improvement

2015 2016 20202017 2018 2019…....…............................... …............................ …. ... ….

Programs

STRATEGY

TECHNICAL

SYSTEM DEVELOPMENT

ICT MANAGEMENT

ICT

SER

VIC

ES E

XP

ERT

TRA

CK

S

ST1: StrengtheningManagement of IT Services

ST2: Enhancing ICT Career Path

ST3: Enhancement of Competencies

ST4: Strengthening of ICT Management & Governance

CDR 4 STRATEGIC

THRUSTS

12 STRATEGIES 48 ACTION PLANS

PUBLIC SECTOR CAREER

DEVELOPMENT REPOSITORY SYSTEM

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CAPABILITY DEVELOPMENT ROADMAP (CDR)

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WHAT DO WE HAVE TO DO?

collaborative and engaged stakeholders

cross-agencies commitment to mission productivity

advance towards personalised services

insight-driven operations

resilient and secure mission critical infrastructure and systems

www.mampu.gov.my

THANK YOU

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All information incorporated within this slide is created for Malaysian Administrative Management and Planning Unit (MAMPU), Prime Minister’s Department, Malaysia.

All information is the property of MAMPU and any unauthorised reproduction is prohibited without permission.