Digital UtilityTransforming forvalue and growth

PLANT BUILDING EFFECTIVENESS

• Lack of real data to evaluate investments and strategies

• CAPEX constraints with larger and more complex projects

• Poor quality of engineering data from contractors during handover

COMMERCIAL OPTIMIZATION

• Rising O&M costs

• Cost pressures from low power price and limited demand growth

• Volatile commodity markets

EFFECTIVE MAINTENANCE

• Mostly time-based maintenance strategies and inefficient execution

• Challenges to safeguard work (security)

CAPITAL EFFECTIVENESS

• Incomplete view of asset state

• Limited preventive maintenance capability

• CAPEX constraints

NETWORK OPERATIONS OPTIMIZATION

• More new generation to integrate

• Low returns on grid investments to date

• Limited active grid manage- ment and optimization of power economics

WORKFORCE EFFICIENCY

• Sub-optimal task assign- ment and performance monitoring

• Ineffective document storage, data capture and management

LOAD AND CONSUMPTION OPTIMIZATION

• Need for greater value from smart meters investments

• Immature Big Data analytic capabilities

• Limited results from user change management

COST EFFECTIVENESS

• Cost, inflexibility and obsolescence of IT investments

• Difficulty shifting consumer interactions to lower cost channels

REVENUE GROWTH

• Need for new products and services to meet changing needs and exploit new technology opportunities

• Challenged to create personalized insights and recommendations

CUSTOMER SATISFACTION

• Slow response to rapidly changing demands and preferences for interaction

• Stagnation of customer satisfaction and churn

• Need to improve control over energy efficiency programs

SUPPLYGenerationMarket Operations/Trading

NETWORKTransmissionDistribution

RETAILResidential and Small & Medium BusinessesCommercial and IndustrialSM

ART

MET

ER

The Digital Utility: Transforming for value and growthPursuing digital transformation across the value chain can be the most effective and cost-efficientway to address business challenges and achieve sustainable growth.

BUSINESS IMPERATIVES AND CHOKE POINTS

DIGITAL ENABLINGTECHNOLOGIES

DIGITAL LANDSCAPE

TRANSFORMATIONAL INITIATIVES

MOBILE ACTIVE DEFENSE eCOMMERCE CLOUD ANALYTICS / BIG DATA “CONNECTED EVERYTHING” SOCIAL MEDIA / COLLABORATION

• Electronic work package• Engineering data management• Resource management• Remote operations

DIGITAL ASSET MANAGEMENT

DIGITAL FIELD WORKER

COMMERCIALOPTIMIZATION

DIGITAL ENERGYPRODUCTS & SERVICES

DIGITAL CONSUMER INTERACTION

INTERACTIVEDEMAND OPTIMIZATION

DIGITAL ENTERPRISE SERVICES

INTELLIGENT GRID OPERATIONS

Optimize asset planning and investment functions; more effective use of information leveraging cloud-enabled advanced analytics to evaluate conditions and investments.

Extend the utility value proposition; sell and deliver new digitally enabled products and services related to energy generation, energy manage-ment and related premise services.

Transform the customer inter-action model to enable digitalinteraction spanning traditional channels, Web, mobile, socialand connected home including omni-channel solutions andembedded customer analytics.

Improve planning and scheduling, logistics optimization, more effective management of work requirements and customer notifications, and more efficiency in back office enabled by mobile solutions powered with analytics.

Integrate and optimize energy trading and production, by leveraging advanced analytics and modelling.

Optimize demand response by integrating consumer technology and grid management and cloud-based analytic tools, with linkages to social media to drive engagement. More rigorous meter and device management, with solutions to support AMI deployment and operations leveraging analytics.

Improve fault isolation and outage management, optimize voltage and power, and more effectively integrate distributed energy sources; use cloud-based analytics for real-time network management with mobile technologies to direct field operations and capture data; use mobile and social media tools to improve communications with consumers and workers, combined with analytics for better fault location.

Develop digital services to change the way support services are provided and managed and digitize people management processes (i.e., recruiting and people logistics).

DIGITAL PLANT AND FIELD WORK

• Investment management• Asset information management• Asset condition monitoring• Program performance management

• Substation automation• Volt/VAR control• Advanced tele-protection• Dynamic line rating• Fault detection, isolation and restoration• Intelligent grid devices• Advanced meter infrastructure

• E-vehicle integration• Demand response• Energy information services• Distributed generation support• Energy efficiency/conservation• Energy management• Digital channels

DIGITAL CONSUMER ENGAGEMENT

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About AccentureAccenture is a global management consulting, technology services and outsourcing company, with approximately 289,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page is www.accenture.com.