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DIGITAL TRANSFORMATION WITH ARIS HOW TO SHAPE THE FUTURE OF NOW
MAY/JUNE 2016
Dr. Dominik Vanderhaeghen
Director, Product Management ARIS
Software AG
© 2016 Software AG. All rights reserved. For internal use only
2 |
connected devices by 2020
50
in data generated per year
40 trillion Gb by 2020
40% growth
change arises from conventional industries
75% of Internet
Internet users worldwide
2
billion
billion
© 2016 Software AG. All rights reserved. For internal use only
3 |
SOLUTION SOFTWARE AG OFFERS THE WORLD’S 1st DIGITAL BUSINESS PLATFORM
BUSINESS & IT
TRANSFORMATION
ANALYTICS & DECISIONS
PROCESS
INTEGRATION
IN-MEMORY DATA
+ HYBRID
CLOUD
ON PREMISE
© 2016 Software AG. All rights reserved. For internal use only
4 |
BUSINESS & IT TRANSFORMATION WITH ARIS
© 2015 Software AG. All rights reserved. For internal use only
ARIS Business Process Analysis is the
for ORGANIZATIONS that want to design the
DIGITAL ENTERPRISE
STARTING
POINT
5 |
BATTLE BETWEEN THE UNICORNS AND THE “DINOSAURS”
The Digital Clock is ticking for
traditional companies
• TELECOMMUNICATIONS
• TRANSPORTATION SERVICES
• HEALTHCARE
• LODGING SERVICES
• CONSUMER ELECTRONICS
• FOOD DELIVERY
• ALTERNATIVE ENERGY
• MEDIA & ENTERTAINMENT
• EDUCATION
174 “Unicorns” -
private companies (“Startups”)
valued at $1 billion or more;
Today they're seemingly
everywhere.
7 |
DIGITIZATION - FROM BUSINESS TO IT BACK TO BUSINESS
© 2015 Software AG. All rights reserved. For internal use only
Customer Experience
Management
Cloud ARIS API / Mobile
Digital Enterprise
Management System
Capture the view of the customer
in the age of the customer
Strategy to execution
Roll-out policies, documentations, SOP
Opening ARIS towards new
use-cases
Reacting to the disruptive
trend towards Software-as-a-
service
1
2
3 4
9 |
WHY CUSTOMER EXPERIENCE MATTERS NUMBERS DON`T LIE
78% of customers won´t
purchase again after a
poor service
A bad service reaches more than
twice as many ears as praise
for a good service
Loyal customers are worth up to
10 times as much as their
first purchase
To win a new customer
is 6-7 times more expensive
than to keep a
current one
© 2015 Software AG. All rights reserved.
It takes 12 positive
experiences to make up
for one negative
American Express Survey, 2011
White House Office of Consumer Affairs “Understanding Customers” by Ruby Newell-Legner
White House Office of Consumer Affairs
White House Office of Consumer Affairs
11 |
ARIS 9.8 SR2
© 2015 Software AG. All rights reserved.
INTRODUCES FOUR NEW MODEL TYPES
Customer
Touchpoint Map
Customer
Journey Map
Customer Touchpoint
Allocation Diagram
Customer Journey
Landscape
12 |
ARIS 9.8 SR4
© 2015 Software AG. All rights reserved. For internal use only
LETS YOU REPORT & MONITOR CUSTOMER EXPERIENCE
Offer an overview of
the experience
• Customer journey reports sum
up all important information at a
glance
• Illustrate the as-is and the to-be
experience by using reports
• Offering executive stakeholders
an easy overview of the
customer experience. That
helps involve them in defining
strategic goals
14 |
DIGITAL BUSINESS
Disrupting existing
business operations
Blurring the digital
and physical worlds
More influence
of customers
Agility, speed, scale,
responsiveness
“Supermaneuverable“
business processes
Combining people, business
and physical things (context)
© 2016 Software AG. All rights reserved. For internal use only
15 |
WHY BEING DIGITAL IS SO IMPORTANT
© 2015 Software AG. All rights reserved. For internal use only
BECAUSE THE FOLLOWING TRULY MATTERS
AS-IS
state
TO-BE
state
IDEAL
state
Transformation journey
Customer expectations
Shareholder
expectations Employee
expectations
Time Cost
Scope
Quality
The triangle of project management
16 |
WHY BEING DIGITAL IS SO IMPORTANT
© 2015 Software AG. All rights reserved. For internal use only
BECAUSE THE FOLLOWING TRULY MATTERS
AS-IS
state
TO-BE
state
IDEAL
state
Transformation journey
Customer expectations
Shareholder
expectations Employee
expectations Data Process Function
Products / Services
Organization
Business Mgmt
Production
Production Planner
Sales
Sales Employee
Sales Activities
Placement
of Order
Order
ConfirmationCustomer Order
Sales Processing
Enter Customer
Order
Order Follow-up
Sales Data
Order Data
Customer Data
Customer OrderStarted
Sales Employee
Customer OrderProcessed
Enter Customer
Order Order Data
OrderConfirmation
ARIS
17 |
Enterprise Risk and
Compliance System
Purpose: mitigate risk, ensure
compliance
Community: risk managers,
compliance officers, auditors
ARIS with Apama
Enterprise
Performance System
Purpose: analyze and optimize
business performance
Community: business
managers, lean programs
ARIS with PPM
Business IT
Transformation System
Purpose: drive major changes
and transformations
Community: transformation
leads, portfolio planners, IT
ARIS with Alfabet
Quality Management
System
Purpose: drive quality and
standardize way of working
Community: all staff, business
managers, quality man
ARIS
ENTERPRISE MANAGEMENT SYSTEMS
18 |
CONTRIBUTION - GET MORE PEOPLE ENGAGED
level of process management expertise more less
Viewer
Office Staff
Contributing
Viewers
Office Staff
involved in
process design
activities
Designer
Trained
modelers taking
care of models
& structures
Architects
CoE members
setting
standards &
frameworks
19 |
TABLE-BASED MODELING
© 2016 Software AG. All rights reserved.
ARIS CONNECT DESIGNER / ARIS CLOUD
Simplify and speed up process
designing and data maintenance
Add specific attributes or details
in the table by keyboard
Reduce amount of clicks by
using automatic layouts
Design simultaneously
table-based and graphical
models
20 |
ENTERPRISE MANAGEMENT SYSTEMS
© 2015 Software AG. All rights reserved.
SEARCH AND
FILTER CONTENT
SELF-SERVICE
CONFIGURATION
REFER AND SHARE
DOCUMENTS
EASY-TO-CONSUME INFORMATION
USAGE AND SYSTEM
ADOPTION INFORMATION
COLLABORATE & CONTRIBUTE
INSIDE &
OUTSIDE VIEW
ONE VERSION OF THE TRUTH EASY TO ACCESS
EMBEDDED MINI-WORKFLOWS
CONTINUOUS CHANGE
MANAGEMENT
• Useful extensions of the contribution
• Enhanced APG & mini-workflows
• Start APG processes from object views • More self-service
configuration
opportunities
• Improved search
functionalities
• Improved BPMN™ step views
• CXM fact sheets for model and item views
ARIS 9.8.4
22 |
ARIS MOBILE
© 2015 Software AG. All rights reserved. For internal use only
EMPOWERS BUSINESS USERS
Time Context
Task Context
Object Context
Location Context
GET THE RIGHT INFORMATION
IN AD-HOC WORK CONTEXT
Leverage the business
value of information
stored in ARIS
Reduced training and
documentation efforts
Increased HR flexibility
Improved productivity
Risks Safety
IT
system
Policy
Org
struct. Team
Instruc
-tions.
Process
23 |
API & ARIS
Mobile
Access
Infrastructure
ARIS MOBILE ACCESS FOR MOBILE APPS DEVELOPMENT
Analytics
M2E
GRC
EA
PD-SAP BPM
Strategy
BPA
ARIS User
Management
ARIS Document
Storage
ARIS Repository
AP
I A
PI
AP
I
…
ARIS Connect/Design
Server
24 |
ARIS MOBILE FRAMEWORK DRIVES ARIS APP ECOSYSTEM
ARIS Mobile
Framework
ARIS
Server
Partner Customers SAG
App Usage App Development
25 |
DIGITAL ENTERPRISE MANAGEMENT MOBILE WORK INSTRUCTIONS
How-to videos
Working instructions
Safety policies
ARIS Repository &
Document Storage IT-System information
Roles involved
© 2016 Software AG. All rights reserved. For internal use only
27 |
By 2020, the
cloud market will hit $241 billion (2012 – $40.7 B)
jobs will be created through
14 million
cloud computing by 2015
Source: Forrester
© 2015 Software AG. All rights reserved. For internal use only
28 |
THINK ABOUT THE CLOUD FROM AN OPERATIONAL VIEWPOINT
© 2015 Software AG. All rights reserved. For internal use only
Source: http://broadcast.oreilly.com/2008/10/the-economics-of-cloud-c.html
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• Expert modeling & analysis,
customized sharing, full
administration
• Full-scale BPA Including Process-
driven SAP & M2E
• Private cloud
• Basic modeling,
analysis, admin &
standard sharing
• Fast first project
• Public cloud
• Customized modeling &
analysis, standard
sharing, advanced
administration
• Cross-departmental
projects
• Public cloud
ARIS CLOUD IN THREE EDITIONS
© 2015 Software AG. All rights reserved.
SCALABILITY OF USE CASES & CAPABILITIES
ARIS Cloud Enterprise ARIS Cloud Basic ARIS Cloud Advanced
30-day free trial
ONLY!
30 |
ARIS CLOUD
Scope
– New features made available shortly after a release (e.g. Table-based modeling)
– All functionality available, depending on edition (exceptions: ‘older’ products) – Script-based reports
available in all editions new with 9.8.4
– Advanced configurations of APG and portal possible – Configuration service new with 9.8.4
Operations
– One provider = reduced complexity
– Well-trained team operating large customer base (from SME to large accounts) in public and private
cloud environments
– Updates to newest ARIS version included
– Security-proven through SOC II certification
Infrastructure
– Amazon Web Services as best-in-class cloud infrastructure provider
– Almost unlimited and fast scalability © 2016 Software AG. All rights reserved. For internal use only
CLOUDS DON’T CARE ‘BOUT LIMITS
32 | © 2015 Software AG. All rights reserved. For internal use only
Roadmap/
Outlook –
ARIS Visual
Discovery
33 |
FOR A BUSINESS REPOSITORY…
© 2016 Software AG. All rights reserved. For internal use only
… MEANINGFUL CONTENT IS KEY
Recruiting
weak
34 |
AND OUR FIELD CLEARLY ARTICULATED
PROCESS MATURITY & QUALITY
MANAGEMENT
PROCESS PERFORMANCE
ENTERPRISE ARCHITECTURE
CUSTOMER EXPERIENCE MANAGEMENT
© 2016 Software AG. All rights reserved. For internal use only
TOP INTEREST AREAS FOR DATA VISUALIZATIONS*
1
2
3
4
RISKS AND OTHER COMPLIANCE DATA
5
6
7
* Interviews with GCS, Sales and Pre-sales Representatives in March
PROJECT MANAGEMENT & STRATEGY
USER AND USAGE STATISTICS
35 |
Dashboards
XLS
VISUAL DISCOVERY SETS BUSINESS DATA FROM VARIOUS SOURCES IN AN ARIS CONTEXT
Dynamic Charts Feeds ARIS
Repository
APG
PPM
GRC
External
sources
The business value
is in the context
Queries - Spreadsheets
Classic ARIS Reports
ONLINE
OFFLINE
Documents (Pdf, Doc, Ppt) - Magazines - Infographics
36 |
SAMPLE CHARTS
© 2016 Software AG. All rights reserved. For internal use only
CUSTOMER EXPERIENCE MANAGEMENT
38 |
ENGAGEMENT MODELS TO TAILOR A SUCCESSFUL PARTNERSHIP
BUILD IMPLEMENT SELL • Co-sell
• Resell
• Innovate
• Co-develop
• OEM
• Advise
• Consult
• Service
© 2016 Software AG. All rights reserved. For internal use only