Digital Transformation Top 10 Tips & Tricks

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Trends in the industry

• 5G Fixed to 5G Mobile

• Chatbots Good to Great

• Connected Clouds

• Blockchain

• Data →Analytics →ML →AI

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Trends in the workplace

• Sense of purpose

• Harnessing ingenuity

• Multi-generational teamwork

• Expertise without boundaries

• Increased transparency

Engaged Customers

Empowered Employees

Operational Optimization

Digitalization of products

Digital

Transformation

Blockers in Digital Transformation

Our Customers are not “Digital”-savvy

Resistance to Change

High Costs

Low Industry Potential for Digitalization

Lack of Employee Digital Skills

Security Concerns

Lack of Management Team Digital Skills

Compliance

High Complexity

Lack of Added Value

High Risks

I don’t know

Other Blockers

Tip #1 –Empower Employees

Make them super-digital heroes in your company.

Give them the right productivity tools and train them.

Measure everything.

Integrate feedback coming from blue-collar as well as white-collar employees.

Tip #2 –Teamwork

Enable teams work seamlessly anywhere, anytime.

Send employees to spend time with customers and partners.

Use all means to collect information that can be transformed into knowledge.

Analyze team behavior and improve.

Adopt an AGILE-approach to teamwork.

Tip #3 –Compliance

GDPR triggered the need for companies to become privacy-compliant.

GDPR is just another accelerator for digital transformation.

GDPR is not the only regulation in the market!

Make sure you have a Compliance-enabled IT infrastructure.

“Data islands” and/or “paper-based” information is a blocker for compliance.

Tip #4 –Process Optimization

GDPR allows you to discover all business processes in the organization.

Now you see who does what, why and with what result. If not, you need to remap your processes.

Stop doing a thousand useless things, focus on result-generating activities.

Measure everything, improve execution –AGILE mindset.

Tip #5 –Culture Change

“This is the way we do things” – biggest business killers since forever.

People need to be part of the culture change otherwise they become blockers.

Digital Transformation lead inevitably to role changes or layoffs.

Plan → Execute →Monitor → Improve. Daily.

Embrace “smart-automation” – automate only where there is a real business needs

“Automatic” processes are designed by people. They can fail really fast but with really big losses.

Tip #6 –Automation

Embrace “smart-automation” – automate only where there is a real business needs

“Automatic” processes are designed by people. They can fail really fast but with really big losses.

Automation allows for live-monitoring of results – define triggers for “red-alerts”.

Never exclude human-intervention.

Tip #7 – AI

Automatic calculation of Excel-cells is not AI.

AI is a beautiful marketing term. Don’t do AI just for the sake of doing AI.

AI needs time to “learn”. There is no AI “business-ready” from day 1.

AI is a baby that needs to grow inside your organization, being fed with data and feedback.

Tip #8 –Chatbots

Chatbots are not necessarily AI-powered.

Chatbots introduce another level of complexity on your website but they can generate leads and sales.

AI-powered chatbots need to be “educated” and “grown”. Allow time for this.

Bad Example – TAI Chatbot

Tip #9 – IoT

IoT prices decreased allowing companies to develop innovative products or to make old products smart.

IoT allows you to differentiate but increases privacy risks.

It also introduces a new level of complexity – servicing IoT.

Test IoT, analyze business scenarios and scale.

Tip #10 –Partnerships

Digital Transformation works when you work with “smart” partners and suppliers.

If your partners cannot harness the benefits of the technologies you introduce to help you optimize the business you won’t see an improvement.

Choose to work with smart partners that can deliver quality and that are open to change in order to better respond to the business challenges of the next years.

Thank YOU!