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Digital Transformation Starts with your Workplace

Nayaki NayyarPresident, Digital Service ManagementMarch 21, 2017

Digital Transformation Is About Transforming the way service is delivered in the digital world

Digital Transformation Requires

Business Transformation: Technology Centric

Digitization

Human Transformation:

People Centric Digitization

75%By 2025

50%By 2020

Source: Brookings institute, Hoe Millennials Could Upend Wall Street and Corporate America, May 201

Growth of Millennials In the Workforce

CognitiveConsumerization & DigitizationOnline Enterprise

Technology Waves Continue to Influence Digitization

4th WaveAI and RoboticsKnowledge & automation

2nd WaveThe Mobile

InternetReal-time, anywhere

3rd WaveThe Internet of

ThingsConvergence of physical & digital

1st WaveThe InternetConnected, online

Richard BransonSpeaking at the “Creating New Ways to Work” conference, October 2015.

“ If you can put your staff first, your customers second, and your shareholders third, effectively in the end the shareholders will do well, the customers do better, and your staff will be happy. ”

The Way We Operate Today

In the United States AloneRemote working has climbed to 37% of the workforce

Source: 1 Gallup. “Work and Education poll.” August 2015.

37%Work Remotely

Source: 4 Ernst & Young, “Study: Work-life Challenges Across Generations,” 2015.5 PricewaterhouseCoopers. “The Future of Work: A Journey to 2022.” 2014.

Flexible Workplaces Are Table Stakes In Today’s Environment

40%Believe That

Traditional Employment Won’t Be Around In The

Future

Addressing Complexity of a Digital Workforce

5TB+

of data per person by

2020

180BMobile

apps downloaded in 2015

277XData Created by IoE devices

v. end-user

30MNew

devices connected every week

Source: World Bank, USDA.Gov, CCS Analysis

Birth of Digital Workplace

Key Features For Your Digital Workplace

Digital Workplace

Shopping Cart Experience

Ambient WorkplaceEnterprise Service

Catalog

Genius Bar Approach to ResolutionSmartOffice

Flexible Workspaces

Digital Maturity

Emp

loye

e E

nga

gem

en

t &

Pro

du

ctiv

ity

Workplace Maturity Driving Growth

Online EnterpriseSelf-Service

PAST

Digital EnterpriseIntegrated Employee

Experience Enterprise

Service Catalog

TODAY

Cognitive EnterpriseSmart Office

Ambient Workplace & Engagement

TOMMOROW

Growth

Digitally Productive Businesses Achieve Competitiveness

59%Profitability

83%Revenue/Assets

90%Valuation

People Centric Digitization

Technology Centric Digitization

Make Your Case for Change

Get Ready to Meet Your New Colleague

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