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  • Digital Transformation Needs Mainframe DevOpsImproving User-Facing Processes Means Streamlining Core Systems

    by Kurt Bittner and Robert StroudJune 20, 2016

    FOR APPLICATION DEVELOPMENT & DELIVERy PROFESSIONALS

    FORRESTER.COM

    Key TakeawaysMainframe Applications Benefit From DevOps Practices That Boost Speed And Lower RiskMainframe application delivery does not need to be inherently slow and complex. AD&D leaders have found that automating the mainframe application delivery pipeline reduces risk, cost, and complexity while improving responsiveness to changing customer needs.

    Years Of Neglect Mean The Barriers May Be Higher, But They Are Not InsurmountableMainframe applications have not kept pace with technological innovations. Many have not even been recompiled to optimize their performance. Modernizing application architectures and delivery processes enables them to evolve at the speed of the business.

    Improving Mainframe App Delivery Speed Is A Survive-And-Thrive ImperativeThe future of large enterprises depends on their ability to innovate their core business processes to better win, serve, and retain customers. Ultimately, its not about delivering old code faster; its about removing barriers to innovation in core products and processes.

    Why Read This Report

    Successful digital businesses unleash the data and business processes encoded in their mainframe-based applications. Ad hoc integrations between systems of engagement and systems of record get them started, but they soon find their ability to define innovative products and services is limited by an inability to evolve and improve their mainframe applications. Th is report describes how AD&D leaders can utilize DevOps practices to help their company free the business value trapped in mainframe apps and deliver great digital experiences to customers.

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    2016 Forrester Research, Inc. Opinions reflect judgment at the time and are subject to change. Forrester, Technographics, Forrester Wave, RoleView, TechRadar, and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies. Unauthorized copying or distributing is a violation of copyright law. Citations@forrester.com or +1 866-367-7378

    Forrester Research, Inc., 60 Acorn Park Drive, Cambridge, MA 02140 USA+1 617-613-6000 | Fax: +1 617-613-5000 | forrester.com

    Table Of Contents

    Mainframe-Based Apps Play A Crucial Role In Digital Innovation

    Mainframe DevOps Practices Speed Delivery And Reduce Risk

    Recommendations

    Adopt Mainframe DevOps Practices To Speed Your Digital Transition

    Supplemental Material

    Notes & Resources

    Forrester interviewed 21 vendor and user companies, including Bank of America, BSH Home Appliances, Capital One, Cast, CA Technologies, CenturyLink, Compuware, Dish Network, Fidelity Brokerage Services, IBM, Infosys, The Manufacturers Life Insurance Company, Micro Focus, Nationwide Mutual Insurance Company, Nordstrom, Northwestern Mutual Life Insurance Company, The Software Revolution, SonarSource, State Farm Life Insurance Company, Travelers Indemnity Company, and UBS.

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    FOR APPLICATION DEVELOPMENT & DELIVERy PROFESSIONALS

    Digital Transformation Needs Mainframe DevOpsImproving User-Facing Processes Means Streamlining Core Systems

    by Kurt Bittner and Robert Stroudwith Christopher Mines, Taylor Turrisi, and Rachel Birrell

    June 20, 2016

    http://www.forrester.com/go?objectid=RES122550http://www.forrester.com/go?objectid=RES122550http://www.forrester.com/go?objectid=RES113382http://www.forrester.com/go?objectid=RES113382http://www.forrester.com/go?objectid=RES130785http://www.forrester.com/go?objectid=RES130785http://www.forrester.com/go?objectid=BIO6224http://www.forrester.com/go?objectid=BIO10604http://www.forrester.com/go?objectid=BIO1803

  • FOR APPLICATION DEVELOPMENT & DELIVERy PROFESSIONALS

    Digital Transformation Needs Mainframe DevOpsJune 20, 2016

    2016 Forrester Research, Inc. Unauthorized copying or distributing is a violation of copyright law. Citations@forrester.com or +1 866-367-7378

    2

    Improving User-Facing Processes Means Streamlining Core Systems

    If mainframe applications disappeared tomorrow, planes couldnt fl y, people wouldnt get paid, and the economy would come to a halt.

    Mainframe-Based Apps Play A Crucial Role In Digital Innovation

    Many companies speak of their mainframe-based applications as assets, but they are more often liabilities that impede their ability to innovate. Those old applications embody calcifi ed processes that prevent companies from responding to market opportunities with new products and services. New products driven by new insights from data enable customer-obsessed organizations to delight customers and drive better business results.

    People think that we got big by putting big stores in small towns, when really we got big by replacing inventory with information. (Sam Walton, founder of Walmart)1

    Rumors Of The Demise Of The Mainframe Are Much Exaggerated

    Mainframe systems of record are the beating heart of most large businesses. The mainframe is essential to 92 of the top 100 banks worldwide, 23 of the top 25 US retailers, all 10 of the worlds 10 largest insurers, and 23 of the worlds 25 largest airlines.2 Since PCs emerged in the early 1980s, pundits have been predicting the end of the mainframe, yet while PCs and now mobile and cloud platforms have enabled new kinds of applications unimagined a generation ago, mainframes still run the core processes of most organizations.

    If Facebook disappeared tomorrow, we wouldnt be able to upload pictures of our vacation. If mainframe applications disappeared, planes couldnt fl y, people wouldnt get paid, and the economy would come to a halt. (Senior executive, Fortune 50 company)

    And AD&D organizations still spend a signifi cant amount of developer resources supporting and enhancing mainframe applications (see Figure 1).3

    Organizations Must Modernize Mainframe Apps To Offer New Products And Services

    The world has changed since most of those mainframe applications were written. They embody processes frozen in time that lack the fl exibility that todays businesses need to create new products and services that win new customers and retain existing ones. Mobile and cloud applications garner the greatest attention, but nearly every aspect of what they do depends on data and processes that are locked in mainframe apps. A seemingly simple mobile insurance application is actually just the gateway to a complex set of applications that must work seamlessly with the mobile application and with each other to provide customers and prospects with great experiences (see Figure 2).

    AD&D leaders have to do more than just wrap services around these applications; they need to modernize their mainframe applications, too.

  • For ApplicAtion Development & Delivery proFessionAls

    Digital Transformation Needs Mainframe DevOpsJune 20, 2016

    2016 Forrester research, inc. Unauthorized copying or distributing is a violation of copyright law. citations@forrester.com or +1 866-367-7378

    3

    Improving User-Facing Processes Means Streamlining Core Systems

    Our mainframe applications define what products we can offer. They drive all of our core business processes. They define how we invoice customers and recognize revenue. Offering new products and services requires us to make a complex, coordinated set of changes across many applications. Inability to do this quickly prevents us from being able to respond to changes in the market. It impedes our ability to innovate. (Senior executive, telecommunications company)

    FIGURE 1 Mainframe Development Is Alive And Well

    Operating system containers 19%

    Custom applications that use NoSQL databases 22%

    Internet of things (IoT) 23%

    Custom applications that use Node.js forserver-side JavaScript

    24%

    Mainframe or terminal applications

    25%

    Big data 25%

    Quality assurance or testing tools

    25%

    Embedded systems

    27%Rich internet applications

    27%

    Rich-client and/or client/server apps 27%

    Business intelligence, reporting, dashboards 29%

    Content/collaboration sites/portals 30%

    Custom applications that use application servers 35%

    Cloud computing/elastic applications 35%

    Mobile or mobile web apps 40%

    Custom applications that use SQL databases 54%

    Websites or web applications 58%

    Which of the following types of development technologies have you workedwith in the past 24 months?(multiple responses accepted)

    Base: 1,867 developers

    Source: Forresters Global Business Technographics Developer Survey, 2016

  • For ApplicAtion Development & Delivery proFessionAls

    Digital Transformation Needs Mainframe DevOpsJune 20, 2016

    2016 Forrester research, inc. Unauthorized copying or distributing is a violation of copyright law. citations@forrester.com or +1 866-367-7378

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    Improving User-Facing Processes Means Streamlining Core Systems

    FIGURE 2 Mobile And Cloud Insurance Applications Depend On Mainframe Application Services

    Fear Of The Unknown And Unwillingness To Change Holds Organizations Back

    Business leaders often view their companys mainframe applications as black boxes filled with impenetrable code written so long ago that few, if any, can still maintain it, let alone st