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©2017ServiceNowAllRightsReserved 1© 2017 ServiceNow All Rights Reserved Confidential
DigitalTransformation–PoweredbyITBusinessManagement
[Date]
[Presenter]
PresenterTitle]
WorkAtLightspeed™
©2017ServiceNowAllRightsReserved 2
©2017ServiceNowAllRightsReserved 3©2017ServiceNowAllRightsReserved
DigitaltransformationisoneveryCEO’sagenda“Wearetransformingfromanindustrialcompanytoadigital industrialcompany.Onejourney,oneexperience,onesetoftools,onesetofprocessestodrivetoplinemarginandprofit”AshleyHaynes-Gaspar,VP&GM,GlobalSupport,GEDigital
“AtCoxAutomotivewe’retyingPortfolioandProjectManagementintoouroverallbusinessinitiativesfortheyear.Executiveleadershiphasonedashboardtoseehowwearedeliveringagainstourbusinessinitiatives.”
DonnaWoodruff,ServiceEnablementLeader,CoxAutomotive
©2017ServiceNowAllRightsReserved 4©2017ServiceNowAllRightsReserved
UnmanageableInventoryofTools,Processes,andData
WantingChange
Development
• Createeffectivechange
• Add/Modifyfeatures
WallofConfusion
WantingFlexibility
Business
• Createflexibility
• Improvetimetomarket
AgileDevelopmentFixesthis
WantingStability
Operations
• Createstability
• Enhanceservices
DevelopmentOperationsFixesthis
WantingGovernance
IT
• Planning&Alignment
• Prioritization
WallofConfusion
WallofConfusion
BusinessRelationshipFixesthis
Oversightofpeople,processandtime
Visibilitythroughanalytics
FinancialTransparency
CommonPlatform,DataModelandServiceFramework
©2017ServiceNowAllRightsReserved 5©2017ServiceNowAllRightsReserved
BecomeaStrategicPartnertotheLinesofBusiness
Visibility Alignment Velocity
©2017ServiceNowAllRightsReserved 6©2017ServiceNowAllRightsReserved
TheBalancingAct
Labor
Assets
Money
Vendor
Challenges:• CostManagement/Visibility• BusinessAlignment• FundingInnovation
OfficeoftheCIO
©2017ServiceNowAllRightsReserved 7©2017ServiceNowAllRightsReserved
TheBalancingAct
Labor
Assets
Money
Vendor
OfficeoftheCIO
Results:• GainVisibility• DeliveringvaluewithAlignment• IncreasedVelocityofdelivery
©2017ServiceNowAllRightsReserved 8©2017ServiceNowAllRightsReserved
LeveragethePowerofthePlatform
ServiceLifecycle
Manage
Change
Incident
Problem
ServiceNowITService
Management
OperateCMDB Service
Watch
Orchestration
DiscoveryServiceNowITOperationsManagement
Visibility
Automatetesting
Velocity ManageAgiletasks
BalancetheApplicationPortfolio
Managebudgets
TrackIdeationandDemand
OptimizeResources
ExecutetherightProjects
Alignment
SeamlessReleaseprocessing
ModeltoallocatethecostofServices
ServiceNowITBusiness
Management
Matchcosttoutilizationforshowback &chargeback
ManageSWandHWAssets
9© 2017 ServiceNow All Rights Reserved Confidential
Real Customers – Real Transformation
©2017ServiceNowAllRightsReserved 10©2017ServiceNowAllRightsReservedCustomer logos are the trademarks or registered trademarks of their respective holders and not ServiceNow
DRIVINGSAVINGSTHROUGH
Focus
“AtOshkosh,weestablishedanITBusinessManagementteamand
haveseenhugesavingsbyfocusingonimprovingourcontractsand
purchasingprocesses”
-GregDowner,SeniorITDirector
©2017ServiceNowAllRightsReserved 11©2017ServiceNowAllRightsReservedCustomer logos are the trademarks or registered trademarks of their respective holders and not ServiceNow
IncreasedCapacity
“TheITBMapplicationsbringapartnershipbetweenthePMOandourbusinesslinesthatwe’venever
hadbefore.”
-MichelleWenning,Director,ITPMO
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DEMO
TakeControlofYourApps,ProjectsandFinancials
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WORK AT L IGHTSPEED™
ITHRCustomerServiceSecurityOperationsBusinessApps
[Presentername][Presentertitle][Presenteremail]
©2017ServiceNowAllRightsReserved 14©2017ServiceNowAllRightsReserved
FINANCIALPLANNING
DEMANDMANAGEMENT
RESOURCEMANAGEMENT
TESTMANAGEMENT
PROJECTPORTFOLIO
AGILEDEVELOPMENT
COSTTRANSPARENCY
P R O J E C T P O R T F O L I O M A N AG EM E N T
F I N A N C I A L M A N AG EM E N T
A G I L E D E L I V E R Y
APPLICATIONPORTFOLIO
A P P L I C AT I O N P O R T F O L I O
M A N AG EM E N T
V IS IB I L I TY VELOC ITY
ONEDATABASESHARINGACOMMONCMDB,COMMONRESOURCESANDALLOTHERPLATFORMCAPABILITIES
FINANCIALREPORTING
OneProduct,ExtensiveCapabilities
AL IGNMENT
©2017ServiceNowAllRightsReserved 15
PlatformCapability
CMDB
Portal
Resource
APM
PPS
FM
Change
Release
Incident
Problem
PlanStrategytoPortfolio
BuildRequirementtoDeploy
Knowledge
DeliverRequesttoFulfill
RunDetecttoCorrect
ServiceAwarePlanning ServiceAwareDelivery ServiceAwareOperations
CloudProv.
ServiceDeskTransparencyCostofService PortfolioFunding
Analytics-drivenDemandShaping Fact-BasedServiceManagement
CommonViewandManagementofAllResourcesAcrosstheITSupplyChain
ServiceNowIT PoweringtheBusiness
SingleSystemofRecord– SingleSystemofEngagement
VoiceofCustomer– RequestandVisibilitytoWork Knowledge,IncidentsandRequest
Analytics
ManageApps
VoiceofCustomer Demand Portfolio
ManageChange
ManageRelease
ManageIncidents
RCA
Programs Projects
Content
ProvisionedServers
AgileDev
©2017ServiceNowAllRightsReserved 16
• Supportmaturity• Drivematurity• Measurematurity
DriveGreaterMaturity
©2017ServiceNowAllRightsReserved 17©2017ServiceNowAllRightsReserved
DigitaltransformationisoneveryCEO’sagenda
Source:IDC
By2020spendingonDigitalTransformationwillreachTwoTrillionDollars