DIGITAL RETAIL FORUM 2020, JOHANNESBURG · 12/4/2019 · 08:40 Keynote: Chasing Black Unicorns - Building an online retailer in Africa Marek Zmysłowski, MD Africa RTB House, former

www.digitalretailforum.co.za

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Harnessing digital technology for next-level customer centered retailing

04 DECEMBER 2019 | HILTON HOTEL SANDTON

DELEGATE BROCHUREwww.digitalretailforum.co.za


20DIGITAL RETAIL FORUM 2020, JOHANNESBURG


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Contents

Introduction 03

Overview 04

Attendance profile 05

Keynote Topics 07

Agenda 08

Delegate form 10

Terms and conditions 11

Contact us 12


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SUMMARYRetailers are facing a rapid evolution of

technology and Artificial Intelligence. Online

players like Take-A-Lot in South Africa, Konga in

Nigeria and Jumia Kenya have entered the market

which has created huge

competition for brick-and-mortar retailers

This event will focus on how emerging

technologies such as Ai, IoT, drones, robotics,

digital payment solutions, new eCommerce

models and mobility are disrupting the market.

DRF2020 will also delve into how to survive by

harnessing new tech to improve both Customer

Experience and Operational Efficiency. Optimize

your retail strategy and position your organization

for success ahead of the holiday season.



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Retailers are facing a rapid

evolution of technology and

Artificial Intelligence. Online

players like Take-A-Lot in South

Africa, Konga in Nigeria and

Jumia in Kenya, have entered the

market which has created huge

competition for brick-and-mortar

retailers.

The internet and customer

expectations are forcing

retailers to reassess the service

they provide, not just in terms

of convenience and pace, but

engagement and enjoyability.

This event will focus on how

emerging technologies such

as Ai, IoT, drones, robotics,

digital payment solutions, new

eCommerce models and mobility

are disrupting the market.

DRF2020 will also delve into how

to survive by harnessing new

tech to improve both customer

experience and operational

efficiency.

Optimize your retail strategy

and position your organization

for success ahead of the holiday

season by attending this event.

OVERVIEW



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R 26 950

Who Should Attend

• CIOs/ IT Directors/IT Manager

• CEOs/ MDs

• VPs/Heads of Merchandise Management

• Marketing VPs/Directors

• Sales VPs/Directors

• Store/Channel VPs/Directors

• e-Commerce Directors

• Corporate Strategy Executives

• Supply Chain Directors

• Inventory/Distribution/Warehouse Directors

• Head of Customer Experience

• Head of Fulfilment

• Head of Ecommerce

• Head of Innovation

• Chief Digital Officer/ Head of Digital

ATTENDANCE PROFILE

A variety of professionals will visit DRF2020 looking

for products and services that will help them increase

productivity, reduce costs, attract more customers,

improve customer experience, enhance security and

sell more - whether they are small independent retailers

or large retail groups.


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R 26 950

KEY TOPICS

• Leveraging data to understand customer segments, manage risks and

enhance decisionmaking.

• Mapping your journey from brick-and-mortar to eCommerce.

• Leveraging mobile technology to enhance your in-store experience.

• Leveraging AI to impact your bottom line and Customer Experience.

• Real-World Retail Digital Transformation Stories.

• Order Fulfilment: Improving efficiency and speed of delivery with

technology

• Understanding the digital customer’s journey

• Optimizing inventory management and supply chains with

technology.

• Closing the gap between technology and personalization.

• Assessing emerging retail models and technologies that will define

2020 and beyond.

• Adapting to Generation Z – “the digital shopper”

• The retail store of the future.


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AGENDA



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DRF 2020 DRAFT AGENDA 29 January, 202008:00 Registration

08:35 Welcoming by Chairperson

Chasing Black Unicorns - Building an online retailer in Africa Marek Zmysłowski, MD Africa RTB House, former MD Jumia, RTB House08:40 Keynote:

09:10 Zoho Corporation

09:30 Sell Faster and More to your Digital Customer

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How Artificial Intelligence can help by predicting outcomes and triggering engagements with the right sales resource in real time, at the right time, with the right prospect.Pieter VanEyssen, Principal Solution Consultant, Genesys

10:20 Panel Discussion: The 'Retail Apocalypse': Hype or Unavoidable Reality?

Moderator: Dylan Piatti, Africa Strategist: Consumer Business Industry, Deloitte AfricaAlistair Tempest, CEO, Ecommerce AfricaTilene Narainam, Head of Convenience Retail, Sasol EnergyNeil Rankin, Founder and CEO, Predictive Insights

09:50 Networking Tea /Coffee Break

11:05 Payment Solutions: Assessing new retail payment solutions and how they impact customer experience

Tanya Long, Chief Operating Officer, Argility

• QR Codes, Facial Recognition, Biometric Payment, Contactless Payment, Mobile Payment, Digital Wallets, Checkout-Free, Self-service ‘Scan & Go’ and many moreMark Young, CEO Southern Africa, MyBucks

11:20 Leveraging Data: Understand Customer Segments, Manage Risks, and Enhance Decision Making

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Ecommerce in Africa

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Discussing obstacles to success and

• Looking at how an ecosystem approach can overcome them

Firas Ahmad, Co Founder & Group CEO, AzamPay

11:50 CX Service Architecture for the modern Retailer

12:05 Practically implementing Machine Learning in organizations

11:35 Digital Commerce Ecosystems

Fred Beunink, Digital Customer Engagement Lead, MSD South Africa

• Machine Learning and AI

• Implementation process and steps for machine learning projects

• Case studies from actual projects implemented in South African organisations.

Neil Rankin, Founder and CEO, Predictive Insights


12:20 Networking Lunch


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• Interactive store-front windows• Digital Price Tags• Point-of-sale digitization

13:20 Digital-in-store: Assessing the latest innovations for retail outlets

• Automated checkout• VR showrooms Simon Marland, Retail CIO, Nedbank Retail

• Fiona Thorpe, Ecommerce Manager, Stanley Black & Decker, Netherlands BVModerator: Warrick Kernes, CEO, Insaka eCommerce Academy

• Pieter van Eyssen, Principal Solution Consultant, Genesys• Chike Igwegbe, Founder Ooka.co.za

13:45 Fireside Chat with: Marek Zmysłowski, MD Africa RTB House, former MD Jumia, RTB House

14:05 Panel Discussion: eCommerce- Opportunities presented by new and disruptive models

Moderator: Abe Wakama, CEO & Publisher, IT News Africa

Laurin Venter, Director, OneDayOnly

14:40 Legal considerations in a digital world

15:00 Networking Tea/Coffee Break

• Important changes in South African media law• Upcoming developments in the information communications and technology sector• Intellectual property considerations - protection and enforcement

• What does the store of the future look like?• The evolution of shelves - Electronic Smart Shelves• Innovative mall design ideas

• Communicating with customers• The impact of Peer Recommendations• Social feedback evaluation• Treating ‘social’ as a strategic imperative• Using social engagement to influence purchasing decisions

Karl Blom, Senior Associate: Technology, Media, Telecommunications & Intellectual Property Practice, Webber WentzelCarla Collett, Senior Associate: Technology, Media,Telecommunications & Intellectual Property Practice, Webber Wentzel

15:45 The Retail Store of the Future:

16:00 Data Effectiveness measurements and analytics

16:15 Enhancing brand image and increasing sales through social media

15:30 New Retail Ecosystems: Transitioning from disruption to disruptor in the industry

16:30 Summit Closes

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PLEASE REGISTER THE FOLLOWING DELEGATES FOR THE FOLLOWING THE EVENT: DIGITAL RETAIL FORUM 2019


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DELEGATE FORM

Company Name:

Order Contact:

Email Address:

VAT number:

Billing contact:

Email address:

Signed by company representative who warrants his/her

authority to sign:

Name:

Job title:

Date:

Signature:

Attendee Details

Name :

Email :

Telephone :

Job Title :

Telephone:

Physical Address:

Date:

PLEASE REGISTER THE FOLLOWING DELEGATES FOR THE FOLLOWING THE EVENT: Digital Retail Forum 2020

AUTHORISATION

Account Name: African Innovator Group (Pty) Ltd.

Bank : FNB

Branch: Irene Mall

Branch code : 210529

Account Number 625 598 057 03

Swift: FIRNZAJJ

When Making Deposit Please Use Your Name Or

Company Name As Deposit Reference

How To Register:[email protected]

AMOUNT DUE

(INCL VAT) :

For Further Information:Please Contact Us On +27 11 026 0981Or E-Mail [email protected]

Name :

Email :

Telephone :

Job Title :

Name :

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Job Title :

R 4450 (INCLD VAT) - Early Bird Fee Expiring On The 01 December 2018

R 5950 (INCLD VAT) - Registration Fee

[email protected]

[email protected]

2019


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TERMS & CONDITIONS

• Payment is due in full at the time of registration and includes lunch, refreshments and detailed event materials. Your registration will not be confirmed until payment is received and may be subject to cancellation.

• You may substitute delegates at any time by providing reasonable notice in advance to African Innovator Group.

• For any cancellations received in writing in not less than eight (8) days prior to the event, you will receive a 90% credit to be used at another African Innovator Group event which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by African Innovator Group for all permitted cancellations.

• No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the event.

• In the event that African Innovator Group cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for another African Innovator Group event to be mutually agreed with African Innovator Group, which must occur within one year from the date of cancellation.

• In the event that African Innovator Group postpones an event for any reason and the delegate is unable or unwilling to attend on the rescheduled date, you will receive a credit for 100% of the delegate fee paid. You may use this credit for any another African Innovator Group event to be mutually agreed on with African Innovator Group, which must occur within one year from the date of postponement.

• Except as specified and explained above, no credits will be issued for cancellations. There shall be no refunds given under any circumstance.

• Kindly note that while speakers and their topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, African Innovator Group reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on the event website as soon as possible.


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Tel: +27 11 026 0982Fax: 0866 130 386Email: [email protected]

CONTACT US

20DIGITAL RETAIL FORUM 2020, JOHANNESBURG

Documents

DIGITAL RETAIL FORUM 2020, JOHANNESBURG · 12/4/2019 · 08:40 Keynote: Chasing Black Unicorns - Building an online retailer in Africa Marek Zmysłowski, MD Africa RTB House, former