21 May 2018 Dear Candidate, Digital and Data Manager (part-time, 4 days or 28 hours per week) Pay Band: £22,250 - £26,000 pro rata Thank you for your interest in making an application for the above post. How to apply Apply online at our website. To apply for the post please attach a CV and a letter of application. Your letter should outline why you’re a suitable candidate for the post and how your skills and experience align with those detailed in the Job Description. Critical dates Deadline for applications: by 9am on Friday 15 June Candidates notified of interview: by Thursday 21 June Interviews: Wednesday 27 June. If you would like to discuss the post in advance of application or if you have any questions about the Job Description please contact Laura Fraine, Senior Marketing and Communications Manager by email in the first instance at laurafraine@newwritingnorth.com. Best wishes

Claire Malcolm Chief Executive NEW WRITING NORTH

About the post The Digital and Data Manager performs a key role within New Writing North, working on a broad range of digital, IT and data management tasks to support marketing, projects and office management. We’re a small, dynamic organisation and we’re looking for someone who can manage the competing demands of the role with energy and good grace. The role is varied and the appointed person will be expected to apply themselves equally to the range of tasks – one day you might be analysing audience data and the next editing a podcast or trouble-shooting IT issues. You’ll be given responsibility from day one, but your current experience in using particular software is not as important as your can-do approach to problem solving and developing new skills on the job. The Digital and Data Manager will work across the organisation and with senior staff and external stakeholders, developers, designers and project partners. New Writing North’s mission is: To empower people from across society in the North to become writers and to support their work so that it finds local, regional, national and international audiences, and to support readers to become more adventurous by providing access to literature of the highest quality to enrich their lives. We lead the development of new writing and expanding creative reading in the North by being a catalyst for enterprise and creativity. We specialise in the development of writing talent and act as a dynamic broker between writers, audiences, readers and producers across the creative industries. As a promoter of new writing we work to engage people in expanding and deepening their reading through live literary experiences, strategic partnerships and via digital content that connects and informs them. Our commitment to raising the aspirations and developing the creativity of young people and communities is realised through the production of creative projects and participatory experiences. We are committed to engaging new audiences and to ensuring that our work is reflective of the communities in which we operate. Our vision is: That people from across society are free and able to fulfil their creative ambitions and potential and that work emanating from and reflecting the North is enjoyed regionally, nationally and internationally.

We want to support writers in the North to develop their creative work and support them to engage with publishers, broadcasters and producers so that they can make a cultural contribution to UK writing. Our company values are: • We are artistically and creatively ambitious, we make things happen

and are not afraid to step into the unknown • Partnerships are at the heart of our work and allow us to work at scale • We take calculated risks in order to break new ground • We’re adaptable, innovative and entrepreneurial and respond to new

ideas and opportunities with an open mind • We evaluate the impact of our work to make us stronger and resilient

Alongside the Job Description for the post our websites will give you a good up to date overview of the range of our work and our creative priorities as a company: http://newwritingnorth.com http://northernwritersawards.com http://gordonburnprize.com http://durhambookfestival.com http://mayfly.press TERMS AND CONDITIONS OF EMPLOYMENT Salary: The salary range for this post is £22,250 - £26,000 pro rata Hours of work: This post is for 4 days or 28 hours per week and we can be flexible in terms of how these hours are worked across the week. Our core office hours are 10am-4pm, with most staff working 9.30am-5.30pm. There is a one-hour unpaid lunch break. Annual leave: The annual leave entitlement for this post is 25 days pro-rata, plus public holidays. Pension: New Writing North operates a company pension scheme, which is available to all employees after successful completion of the probationary period. New Writing North makes a contribution equivalent of 3% of gross earnings. New Writing North - Job Description Digital and Data Manager (part-time – 4 days or 28 hours per week) Job Information Job Title Digital and Data Manager

Location New Writing North Offices - Ellison

Place, Newcastle Upon Tyne. NE1 8ST

Position in Organisation Reports to Senior Marketing and

Communications Manager Budget accountability Responsible for digital core and

project budgets. Overall purpose of the job This is a varied post, which performs a key role within New Writing North, working on a broad range of digital, IT and data management tasks. The post holder will ensure the smooth running of all of New Writing North’s digital platforms, manage and report on audience data and support other staff with marketing, projects and office management. The Digital and Data Manager will work across the organisation and with senior staff and external stakeholders, developers, designers and project partners. Responsibilities and Duties Responsibility % time

1. Website and content management 2. Digital communications and marketing 3. Data capture management and reporting 4. Digital planning and management

30% 30% 20% 20%

Duties required from each Responsibility Responsibility #1 - Websites and content management

• Work closely with the Senior Marketing and Communications Manager and the Digital Marketing Intern to undertake the content management of New Writing North’s websites including updating content, copyediting, managing images, sound and video

• Ensure that our site content is current and to remove or archive content as necessary

• Work with external designers and developers to oversee the running and development of New Writing North’s websites and in conjunction with other staff to lead the commissioning, delivery and launch of new sites as and when required

• Perform annual appraisals of New Writing North’s websites and online profile and manage plans for updating and development

• Manage online submissions of work and engage with project managers to ensure the smooth running of projects

• Assist with the delivery and project management of the digital elements of the Northern Writers’ Awards and other online competitions

• Update and edit New Writing North’s image content, archive and social media

• Undertake the editing and uploading of New Writing North audio and film recordings onto our own website and to platforms such as Soundcloud and YouTube.

• Responsible, along with the Senior Marketing and Communications Manager and Senior Project Managers, for final sign off on all NWN websites before launch

• Advise and support staff, freelancers and volunteers with the running of associated digital initiatives and where useful training others to perform content management tasks.

Responsibility # 2 – Digital communications and marketing

• Working closely with the Senior Marketing and Communications

Manager and Digital Marketing Intern to edit, format and produce all monthly newsletters, bulletins and other external digital communications produced by the company

• Manage customer data to ensure efficient and effective direct e-marketing campaigns/initiatives

• Lead staff usage of digital platforms including Airtable, Submittable, PeopleHR and Zoho Expenses.

Responsibility # 3 – Data capture management and reporting

• Lead the development and implementation of New Writing North’s customer database to ensure that data is collected, updated, cleaned and managed in accordance with the new GDPR standards (General Data Protection Regulation)

• Manage the various user and audience data held by the company. To include managing incoming data from partner organisations, updating information, modifying fields of data capture and future-proofing our provision in this area

• Rigorously query, extract and report upon data from a variety of sources

• With the Director of Finance & Administration, to ensure that all staff understand GDPR rules and regulations and that New Writing North adheres to good practice in this area

• Lead responsibility for providing the Executive and Senior Management teams with data for evaluation purposes when requested and to ensure that our processes and systems are adequate for collecting the data that we need to support both the reporting requirements of our core funders and the delivery of our Audience Development Plan

• Report quarterly on digital usage and website stats across our output in a format that can be used by New Writing North for internal and external reporting

Responsibility # 4 – Digital planning and management

• Manage the software required to implement our digital communications and to ensure that this is kept up to date and is cost effective

• Work with the Senior Marketing and Communications Manager to ensure that all NWN project websites adhere to our house style

• Offer support to staff across the organisation on the development of new websites or hosting of projects to ensure continuity and a high level of security across our output

• Manage company email accounts, company back-up processes and to assist staff with day-to-day software queries and troubleshooting

• Lead the day-to-day management of our data security system and policy, hosting and server facilities and to manage contracts for mobile phones and other technology

• In conjunction with the Director of Finance and Administration to collaborate with IT capital planning and updating

• Report to the board on issues of risk in relation to New Writing North’s digital provisions, protection and sustainability

• Keep a register of domain names and ensure that rental of domain names is up to date across all of our sites.

Knowledge, experience and skills required to do job Area Essential (required)

Desirable (optional)

Qualifications A degree level qualification or equivalent experience to match that level of knowledge required.

Experience Experienced user of content management systems (WordPress) Experience of using web development tools, including a working knowledge of HTML Experience of managing and reporting on data

Experience of working in a similar or related role Experience of working as part of a small team

Skills or knowledge

Excellent computer skills – proficiency in MS Office packages, especially Excel and Outlook. A high level of technical competency across a range of digital media Ability to build simple websites (WordPress) Familiarity with design software such as Photoshop and InDesign Proven ability to innovate and to improve delivery Strong planning and organisational skills Great communication skills and an ability to communicate technical information to non-specialists

Audio and video editing skills Familiarity with e-marketing and new media strategies Knowledge of latest developments in the digital sector

Ability to work independently Ability to work across a wide agenda of work and projects simultaneously

Other factors A can-do approach to problem solving and learning to use new software

Patience and good humour A mature and confident manner An empathy for working in the charitable sector A preference for working in a dynamic and creative business environment.