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Daniel Lebeau, CIO24-10-2017
DigitalinProcurementProcurement inDigital
Hackett 2017
What &How« What »ingeneral« What »inProcurementCollaborationAutomation:RPA&ML« How »Usability« How »Agile
What &How« What »ingeneral« What »inProcurementCollaborationAutomation:RPA&ML« How »Usability« How »Agile
Presentationtitle 6
Product
Process
Superiorcustomerexperience
Newlines ofbusiness
Existing New
External Internal
Digitalengagement
with customers(&partners)
Smarteremployees &processes
Disrupt
Improve
The«What»
Digitalengagement
with customers
Example2016: new set of integrated digital solutions deployed in 80 countries for HCPs: salesforce automation, web and mobile HCP sites, web conferencing, emails, chat, customer support
Superiorcustomerexperience
ExampleDec 2015, partnership between GSK and Propeller Health for a smart inhalerNov 2016: FDAclearancefortheuseofitsdigitalrespiratorydiseasemanagementsystemwithEllipta inhaler
Presentationtitle
ExampleR&D transformation: life science powered wih more data scienceThe R&D Information Platform (15Pb) leverages latest big data technologies and is populated with 90% of the existing R&D data fom 500 systems.
Smarteremployees &processes
ExampleAug 2016, GlaxoSmithKline and Verily (formerly known as Google Life Sciences) team up to launch implantable device venture, Galvani Bioelectronics
Newlines ofbusiness
What &How« What »ingeneral« What »inProcurementCollaborationAutomation:RPA&ML« How »Usability« How »Agile
What &How« What »ingeneral« What »inProcurementCollaborationAutomation:RPA&ML« How »Usability« How »Agile
SupplierPortal
• Inviteourexistingsupplierstoregister
•Requestsupplierstovalidateandupdateexistingmasterdataaspartoftheregistrationprocess,improvingdataquality
• ProvideclarityforsuppliersonGSKhelddata,reducingissueswithpurchaseorders/payments
• ProvidearepositoryforalldocumentsandtransactionsincludingPO,Invoicestatus;RFx,eAuction,Contract
• ImplementprocessforSupplierEvaluationandQualification activities
What &How« What »ingeneral« What »inProcurementCollaborationAutomation:RPA &ML« How »Usability« How »Agile
RoboticProcessAutomationintroduction
19
Automate more complex, yet predictable processes, for example complex data gathering & entry, rules based decision making, complex reporting creation
Execute user or client conversations through a computer-generated character that can answer questions or queries and provide guidance (eg chat, voice)
Automate highly complex processes through technology that is adaptive, interactive, understands context and can apply what is learned in upcoming situations
Source:Accenture
RoboticProcessAutomation
Digital/VirtualAssistance
CognitiveComputing
UseCases
Source:AutomationAnywhere
What &How« What »ingeneral« What »inProcurementCollaborationAutomation:RPA&ML« How »Usability« How »Agile
Table Image Text Audio/VideoTimeseries:Change pointdetection Imageclassification Topicdetection Speech-to-text
Timeseries: Forecasting Imagefeature extraction Keywordextraction Text-to-speech
Clustering Earth observationanalysis Machinetranslation Speakeridentification
Keyinfluenceranalysis Productimageclassification Documentfeature extraction Video object segmentation
Outlier detection Imagesegmentation Language detection Video classification
Recommendation Facedetection Productclassification Video human action classification
What-ifanalysis DocumentOCR Sentimentanalysis
Similarity scoring ImageNER/extraction Named entity recognition
Time-to-failure forecasting Text classification
Association rule learning
Example ofMachineLearningfunctions
What &How« What »ingeneral« What »inProcurementCollaborationAutomation:RPA&ML« How »Usability« How »Agile
What &How« What »ingeneral« What »inProcurementCollaborationAutomation:RPA&ML« How »Usability« How »Agile
The«How»
Technologies
Culture
– Agile
– UserCentric
– AgileatscaleITorganisationbyproduct
– Mobile
– Newanalytics
– AI&robotics
The«How»
What &How« What »ingeneral« What »inProcurementCollaborationAutomation:RPA&ML« How »Usability« How »Agile
TheSystemUsabilityScale
30
1. Iliketousethissystemfrequently.
2. Ifindthesystemunnecessarilycomplex.
3. Ithinkthesystemiseasytouse.
4. Ioftenneedthesupportofatechnicalpersontobeabletousethissystem.
5. Ifoundthevariousfunctionsinthissystemarewellintegrated
6. Ithinkthereistoomuchinconsistencyinthissystem.
7. Iimaginethatmostpeoplelearntousethissystemveryquickly.
8. Ifindthesystemverycumbersometouse.
9. Ifeelveryconfidentusingthesystem.
10. IneededtolearnalotofthingsbeforeIcouldgetgoingwiththissystem.
Disagree Agree
What &How« What »ingeneral« What »inProcurementCollaborationAutomation:RPA&ML« How »Usability« How »Agile
Presentationtitle 35
Agileatscale
What &How« What »ingeneral« What »inProcurementCollaborationAutomation:RPA&ML« How »Usability« How »Agile
