2018Digital Government & CX SeriesprogramCreating a digital government ecosystem

Sydney 14th August | Melbourne 15th August | Adelaide 16th August Brisbane 17th August | Canberra 21st August | Perth 22nd August | Wellington 23rd August

Digital Government & CX Series BOOK NOW: events.publicsectornetwork.com.au

01 / introduction

What to expectThe Digital Government & CX Series 2018 will bring together senior executives from federal, state and local government from across Australia and New Zealand, to network, collaborate and benchmark the latest digital transformation strategies.

The series will head to 7 cities across Australia and New Zealand to benchmark the key challenges faced by government in each state and country and develop a comprehensive report on the findings.

Who will be there Chief Digital Officer Chief Information Officer Chief Technology Officer Chief Customer Officer Director / Head Digital Transformation Heads of Departments / Business Units Director / Head of ICT Director / Head of Innovation Director / Head of Customer Experience Director / Head of Human Centred Design Director / Head of Service Delivery Director / Head of Corporate Services

Network and benchmark with your peers from across the

state and country

Collaborate with your peers on best practice digital service delivery

Learn how to run a successful rapid test and deploy trials to understand if your system will work

Transitioning to a digital culture and mindset to foster innovation and collaboration

Use digital to make government

services increasingly citizen-centric

Achieving more accessible, interactive

and transparent service offerings

Why this event can benefit you

Digital Government & CX Series BOOK NOW: events.publicsectornetwork.com.au

02 / locations

MELBOURNE | 15TH AUGUSTPauline Diano - Program Director, Digital Strategy - Supreme Court of Victoria Andreas Boehmer - Deputy Director, Data and Digital Transformation, Registry of Births, Deaths and Marriages - Department of Justice and RegulationCarolynne Hamilton - Senior Manager Projects and Development, Digital Engagement, Strategic Communication, Engagement and Protocol - Department of Premier and CabinetVenetia Blackman - Assistant Commissioner Corporate Applications - Australian Taxation OfficeJohn Kenyon - Senior Adviser Digital Delivery - Department of Environment, Land, Water and Planning Bee Rojahn - Digital Transformation Program Manager - State Revenue Office

ADELAIDE | 16TH AUGUSTMegha Padhye - Chief Information Officer - Environment Protection AuthorityGavin Artz - Acting Director, Technology and Creative Industries - Investment Attraction South AustraliaKate Warnock - Assistant Director Client Experience, Client Services - Australian Financial Security AuthorityNick Condon - Head of Digital Citizen Services - Department of the Premier and Cabinet

CANBERRA | 21ST AUGUSTOle Nielsen - Deputy Chief Digital Officer and Director of Digital Transformation, Chief Minister, Treasury and Economic Development Directorate - ACT GovernmentDavid Colussi - Director Digital Experience - ACT Government Christine Johnston - Assistant Director-General and CIO a/g, Information and Technology - National Archives of Australia Al Blake - Chief Technology Officer - ACT Government

WELLINGTON | 23RD AUGUSTKelvin Watson - Deputy Chief Executive, Data Statistics - Stats NZ Mike Cunnington - Deputy Commissioner Information & Intelligence Services - Inland Revenue Martin McMullan - Director, Connected Journeys - New Zealand Transport Agency Victoria McLaughlin - Director Strategy Development - Ministry of Justice

SYDNEY | 14TH AUGUSTDr Zoran Bolevich - Chief Executive and Chief Information Officer - eHealth NSW Ian Jansen - Chief Digital and Product Officer - Service NSW Rahul Dutta - Director, Technology & Architecture, Government Technology Platforms (OneGov) - NSW Department of Finance, Services and Innovation Leanne Fry - Acting Deputy CEO - AUSTRACMichael Mercieca - Deputy Executive Director Customer Delivery - Transport for NSW Katarina Ruszczyk - Director, Digital Government - NSW Department of Finance, Services and Innovation Melanie Drayton - Assistant Commissioner, Regulation and Strategy, Office of the Australian Information Commissioner - OAIC

BRISBANE | 17TH AUGUSTGreg Watts - A/Chief Information Officer, Frontline & Digital Services - Public Safety Business AgencyLance Oswald - Executive Director Business, Information Technology Branch - Department of Transport and Main RoadsDavid Horton - Executive Director, Information Systems, Building and Asset Services - Department of Housing and Public WorksSharon Dickman - Executive Director, Service Delivery, Department of Science - Information Technology and Innovation

PERTH | 22ND AUGUSTAmanda Sahb - A/Director Business Reform - Department of Transport Phil Greenhalgh - Director Applications Delivery - Department of Transport Melissa Vernon - Executive Director - Innovation & Development, WA Country Health Service

Digital Government & CX Series BOOK NOW: events.publicsectornetwork.com.au

03 / agenda

8:40am – 8:45am Welcome from PSN

8:45am – 9:00am Creating a digital government in Australia and New Zealand

9:00am – 9:25am

Keynote: Creating CX centred, convenient and secure digital government services Speakers – Sydney: Rahul Dutta / Melbourne: Carolynne HamiltonAdelaide: Nick Condon / Brisbane: Sharon Dickman / Canberra: Ole NielsenPerth: Melissa Vernon / Wellington: Kelvin Watson

9:25am – 9:50am

Case Study: Selecting the most suitable technology and platform to digitise servicesSpeakers – Sydney: Dr Zoran Bolevich / Melbourne: Pauline DianoAdelaide: Gavin Artz / Brisbane: Lance Oswald / Canberra: Al Blake Perth: Phil Greenhalgh / Wellington: Mike Cunnington

9:50am – 10:10am Sponsor Session: Transforming government services

10:10am – 10:50am

ROUNDTABLE SESSION A – attendees choose 1 session

Roundtable 1: Lean/rapid prototyping and field testingRoundtable 2: Digital service delivery and engagement Roundtable 3: Developing standards, processes and policies to achieve secure digital government servicesRoundtable 4: Designing digital services around the needs of citizens to improve customer experience

10:50am – 11:15am Morning Tea and Networking

11:15am – 11:45am

Case Study: Designing citizen centric digital solutionsSpeakers – Sydney: Ian Jansen / Melbourne: Andreas BoehmerAdelaide: Kate Warnock / Brisbane: Greg Watts / Canberra: David ColussiPerth: Amanda Sahb / Wellington: Martin McMullan

11:45am – 12:25pm

ROUNDTABLE SESSION B – attendees choose 1 session

Roundtable 1: Lean/rapid prototyping and field testingRoundtable 2: Digital service delivery and engagement Roundtable 3: Developing standards, processes and policies to achieve secure digital government servicesRoundtable 4: Designing digital services around the needs of citizens to improve customer experience

12:25pm – 1:00pm

Panel Discussion: Transforming government service modelsSpeakers – Sydney: Leanne Fry, Dr Zoran Bolevich, Ian Jansen, Michael Mercieca, Katarina Ruszczyk and Melanie Drayton / Melbourne: Pauline Diano / Andreas Boehmer, Carolynne Hamilton, John Kenyon and Bee RojahnAdelaide: Gavin Artz, Kate Warnock, Megha Padhye, Nick CondonBrisbane: Lance Oswald, David Horton, Greg Watts and Sharon DickmanCanberra: David Colussi, Christine Johnston, Al Blake / Perth: Amanda Sahb and Phil Greenhalgh / Wellington: Kelvin Watson, Martin McMullan and Victoria McLaughlin

1:00pm – 1:30pm Lunch and Networking

Digital Government & CX Series

04 / about US

About usPSN is a research company that represents public sector professionals across Australia and New Zealand and develops roundtables, seminars, and conferences to suit current areas of interest. Our growing online community spans across Federal, State, and Local governmentdepartments, healthcare, and education, allowing members to share information, access the latest in government news and innovation, and engage with other like-minded individuals on a secure and closed-door network.

PSN Events Pty Ltd A Subsidiary of Public Sector Network Holdings Pty Ltd ABN - 46 617 870 872 34/60 Margaret Street Sydney NSW 2010

Excellent event, great conversations & a platform

to interact with the right government contacts &

partner community.

The roadshow was a great way to see what others are

up to and provides invaluable networking opportunities to

further our learning.

A very relaxed ambience… customers really letting down their guards not

feeling as threatened by industry and vendors.

Great event from beginning (planning) to end. One of the best events we have sponsored in

terms of conversations had at booth, opportunity to promote our brand. PSN did an amazing job

of event management. Well done.

BOOK NOW: events.publicsectornetwork.com.au