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Sonata Software offers a Digital Engagement Technology Roadmap Helps a Large European Taxi Services Aggregator Adopt a New Business Model. Improvement in brand equity and loyalty is effected with customers and suppliers by providing better user experience using digital engagement platform. http://www.sonata-software.com/services/digital-engagement
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CASE SUMMARY NeedRe-engineer business processes and define technology platform architecture definition
BenefitsScalable, digital-ready process and technology roadmap
SolutionReview of as-is processes highlighting challenges and recommending improvements. Definition of future-focused digital engagement architecture
Digital Engagement Technology Roadmap Helps a Large European Taxi Services Aggregator Adopt a New Business Model
BUSINESS CHALLENGE • Transitioning of business model to a
technology-driven service model• Need for support to ramp up in operations
at 100X from current operations in five years• Business process re-engineering with 95%+
automation target• Improvement in brand equity and loyalty with
SONATA’S TECHNOLOGY SOLUTION • Technology Consulting Solution that
encompassed: � Extensible Platform Architecture definition
� Multi-entity integration strategy
� Mapping of system and process maturity model
� Product strategy and evolutionary migration
� Risk analysis and mitigation strategy
� Adherence to industry standards and compli-ance
BUSINESS BENEFITS • Transition to a technology-driven model with
roadmap initiated• Enhanced user experience led process and
solution design
ABOUT SONATA SOFTWARE
Sonata Software is a global IT services firm
focused on catalyzing transformational IT
initiatives of its clients through deep domain
knowledge, technology expertise and customer
commitment. The company delivers innovative
new solutions for Travel, Retail and Consumer
Goods industries by integrating technologies
such as Omni-Channel Commerce, Mobility,
Analytics, Cloud and ERP, to drive enhanced
customer engagement, operations efficiency
and return on IT investments. A trusted long-
term service provider to Fortune 100 companies
across both the software product development
and enterprise business segments, Sonata seeks
to add differentiated value to leadership who want
to make an impact on their businesses, with IT.
e-mail us: [email protected]
customers and suppliers by providing better user experience using digital engagement platform
