Digital Business Options, LLC Growing your Business with Technology Digital Business Options, LLC Proprietary Information

Digital Business Options, LLCGrowing your Business with Technology

Digital Business Options, LLC Proprietary Information

Our Customer’s Requirements

• Increase Network Availability

• Decrease Staffing & Training Requirements

• Optimize your Network’s Bandwidth Utilization and Performance

• Improve Productivity while Decreasing Operational Costs

Quality Service

Knowledge Experience

Customer Satisfaction


Digital Business Option’s Solution

Our Network Operation Center Provides:

• 24x7x365 Monitoring• Problem Detection, Resolution and

Notification• Performance Management• Network Optimization• Software Maintenance Upgrades• Configuration Backups• Trouble Tickets, Status, Performance &

Utilization Reports are all available via the Internet


Network Monitoring Models

Network Monitor Advanced

Network Monitor Basic

ServerMonitor Advanced

ServerMonitorBasic

Performance ScanWWW/FTP

Network Operations up to 7x24x365

X X X X X

Problem Diagnosis X X

Contact 3rd PartyTelco/Vendor

X X

Network Analysis X

Performance Management

X X

Trouble Ticket Status via Web

X X

Monthly Reporting X X X X

Real-time Web Status Reports

X X X X X

Notification to DesignatedContact(s)

X X X X X


Network Monitoring – AdvancedPerformance & Management

Tier 3• Network Map• Real Time Fault Detection• Problem Diagnosis and

Resolution• Escalation to Telcos,

Hardware Service Providers or Dispatchers

• Network Performance Reports via the Internet

• Network Engineer Analyzes and Reports on the State of your Network

• Complete Network Management

Tier 1

Tier 2

Tier 3

Tier 1

Tier 2

Tier 3


Network Monitoring – Basic

Tier 2

• Device Identification

• 24x7x365 Network Monitoring

• Problem Detection

• Notification to your Contact

• Web Based Reports

Tier 1

Tier 2

Tier 3


Performance Scan

Tier 1

Tier 2

Tier 3

Tier 1

• Monitors Mission Critical Internet Servers and Services

• Email Notification

• Web Based Reports


Additional Services

• Information Technology Infrastructure

• Network Design and Implementation

• Server Configuration

• Internet Access

• Firewalls

• Virtual Private Networks

• Wireless Access

• Web Hosting & Page Design

• SOHO Cable/DSL and Network Installations


Key Manufacturers Supported

• ADC• Adtran• Ahead• Altigen• Cisco• D-Link• Extreme• GDC• HP• Kentrox• Larscom

• Linksys• MCK• Miranda• Mitel• Netgear• Nortel Networks• Paradyne• Symantec• Tellabs• Xyplex


Return on Investment

• Consider the costs of employing Network Analysts, and keeping them trained in the latest technologies.

• Your current network staff is available 40 hours per week. We will provide 24 hour coverage, 7 days a week, 365 days a year.

• We prevent network problems by implementing changes based on analyzing performance and trend analysis reports.

• Your networking staff is now available to respond to your businesses priority requirements.

• A properly configured and tuned network permits you to effectively run your business.


Why Partner with Digital Business Options?

• Quality is Key:Our goal is to ‘Do it right the first time’.

• Commitment:Our business is based on the philosophy that we will do

Whatever it takes to get the job done!

• Experience and Knowledge:Our core team has over 150 years of experience in the service, Network Operations Center and IT arenas. We implement and support a broad range of software and hardware solutions.

• Infrastructure and Staff:We compliment your organization by providing the infrastructure and staffing required to support your network.

• Unique Network Operation Center:Our NOC is supported by our integrated database business system that encompasses our customer’s site, contract, equipment, trouble ticket, network/device status, notification, escalation and financial data. The web-enabled system permits our customers to access their company's data from anywhere in the world.


Service Summary We are committed to building long term relationships by

consistently achieving industry excellence.

• Proactive and Reactive Monitoring Services• Network Performance - Analysis and Recommendations• Web-Based, Real-Time Ticket Tracking• LAN Services, WAN Services• Voice, Data, Video, IP, Wireless• Multi-vendor Support, Multi-technology Competent• Engineer, Furnish, Stage and Install (Assemble, Wire and Test)• National Coverage Via Our DBO-Alliance Network of Certified

Technicians.• Comprehensive Logistics System – Parts Sparing• Flexible Pricing Models• Extensive Maintenance Offerings - Labor Only and Full Onsite• Guaranteed On-Site Response Times


DBO’s DATA NICHETechnical Niches: Data• Routers: Cisco, Nortel, 3Com, Juniper• CSU/DSU: Adtran, GDC, Kentrox, Paradyne, Veralink• Hubs/Switches: Cisco, Extreme, HP, Linksys, Nortel, 3Com• Modems /DSL: Various• Servers: Compaq, Lucent, Dell, Sun, Unix, Linux, Novell• Desktop: Compaq, Dell, HP, Microsoft• Wireless: Cisco, Avaya, Symbol, 3Com, Motorola• Video: GDC, Miranda, Polycom, Tanburg, Sony• VOIP: Cisco, NEC, Convergent• Cabling: Cat 5, Cat 5e, Cat 6, Fiber


DBO’s VOICE NICHETechnical Niches: Voice• Key Systems and PBX: Nortel, Lucent, Mitel, Altigen, Comdial, Fujitsu, Northern Telecom, Rolm, Telrad, Toshiba, Vodavi• Switches: Cisco, Fujitsu, NEC, Nortel etc.• Cabling: Cat 3, Cable Distribution Systems


End To End Solution Provider• Network Design / Migration Consulting• Project Management• Site Surveys• Cabling• Installation• Maintenance• Remote Network Monitoring• IT Asset Management• Transport Analysis


Contact Digital Business Options

Digital Business Options, LLCPO Box 301

Harwinton, CT 06791

Tel: (860) 485-1886http://www.dbopt.com


Documents

Digital Business Options, LLC Growing your Business with Technology Digital Business Options, LLC Proprietary Information