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Digital BPM for faster network

infrastructure deployment.

Catalyst Project 2020

Project ID: C20.0.56

Digital Show Case Journey

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Alsalam alaykom

م عالايك مٱلسلا

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Digitalization of stc working environment

Vision

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Popular Catalyst projects

IoT AI

5G Blockchain

Machine Learning

Big Data

Customer experience

Smart cities

Health care

Personalisation

Analytics

Predictive

billing

Apps

Business challengeThis Catalyst project focussed on

operational office working environment

Classical OPEX Improvement for a business

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network infrastructure deployment

Demand

• Marketing• Sales• Financial

New or upgrade

Radio sites

2G3G4G5G

Network coverage

& capacity

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Happy customers

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Business Targets Operational Issue

Lets fix it!

KPIDashboards

ComplexityTo deliver

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The hero

Bring your partners

together to solve a challenge

Catalyst

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The hero’s

Catalyst Team

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KPI are bad

Complexity of delivering from Demand to customer fulfilment

What is the problem ?

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What is the problem ?

• Time-to-market delays

• Delays in recognising revenue from consumer end users

• High headcount effort in stc

Marketing and sales

Financial forecasts

OPEX

Impacts

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What is the problem ?

stc overall Infrastructure Implementation time is significantly longer than international operators

Infrastructure Implementation

International operatorsInfrastructure

Implementation

25-35 days to fulfilment

StartDemand

StartDemand

Min: 68 days to fulfilmentMax: 140 days to fulfilment

Infrastructure ImplementationDeployment and Modernisation of Wireless networks ( 2G,3G,4G,5G)

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What is the problem ?

Too many approvals, delays in approvals, duplicated documents and lots of Manual updates

Review and ApprovalsMin: 43+ days

Max: 105+ days

25-35 daysMin: 68 days to fulfilmentMax: 140 days to fulfilment

Start Demand

stc with micro management of partners

25-35 days

Review and Approvals< 3 days

International Operators which embrace “B2B” relationships

Start Demand

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What is the solution ?

B2B Digitalisation

AI

Open APIs

BPMArtificial Intelligence

B2B communication

B2B process

Artificial Intelligence Business Process Management

Application Programming Interface

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Leveraging TM Forum Assets

eTOM TAMOpen APIs

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Deployment Process

Partner interaction process

eTOM

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Supplier mgmt. ApplicationsTAM

Deployment Applications

Process Applications

Orchestration Applications

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eTOM Process

TAM Applications

Processes

BackendSystems

eTOM and TAM Mapped to deployment Wireless networks

Nominal Network Design

Site Acquisition

Technical Site Survey

Site Design

Detailed Network Design

Data Build

Construction Work

InstallationCommission &

integrationSite Quality

Audit Acceptance

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TMF681

TMF667

Potential TMF Open APIs for use in Catalyst project

Potential TMF Open APIs for use in Catalyst project

API #TMF701 will be extended to cover process Orchestration and the output will be interlinked with Communication API #TMF681

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TMF701

Potential TMF Open APIs for use in Catalyst project

API #TMF701 will be extended to cover process Orchestration

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What is the solution ?

Combining BPMS, AI and Open API for delivering Digital excellence for deployment

AI MachineAuditing

Best in class“B2B”BPM flow

B2B communication

AI

Technical Architecture

BPM

Open APIs

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Leveraging subject matter experts

Engaging STC Key Partners

AI MachineAuditing

Best in class“B2B”BPM flowB2B communication

AI

Technical Architecture

BPMOpen APIs

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Human checking“every document” • Document reviews• Approvals/RejectionsLots of different departments

AI Auditing “Weekly/Monthly”

• Document reviews• Approvals/Rejections

Heavy OPEX Effort Optimised OPEX Effort

Micro management B2B Trust

PAST FUTURE

Penalties to partnerfor incorrect/wrong data/documents

based on AI auditing

System ApprovalsBPMS Rules

• Approvals/Rejections

Optimised OPEX Effort

B2B Trust

FUTURE

System Approvals

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Documentuploads

Data Updates

AS-IS Visual design of architecture

Design Rollout Acceptance

stc Back end SystemsDesign Rollout Acceptance

Deployment System

Approvals Milestone updates

Invoicing

• Communication: Emails• Manual Data Updates in office• Manual reviews• Manual approvals

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Documentuploads

Data Updates

Open APIs

Open APIs

TO-BE Visual design of architecture

Design Rollout Acceptance

Integrated Workflow Engine

stc Back end SystemsBPM based

DASHBOARD(actionable)

Design Rollout Acceptance

Nominal Network Design

Site Acquisition

Technical Site Survey

Site DesignDetailed Network Design

Data Build Construction Work

Installation

Commission &

integration

Site Quality Audit

AcceptanceOrchestration

BPMS Workflow

Deployment System

SystemApprovals

Approvals Milestone updates

Invoicing

AI Enginefor auditing

• AI Random document auditing

• AI Random data auditing

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Microwave DesignCivil Engineering Design databaseCivil DesignAccess

Finance

stc BPMS (Integrated Workflow Engine)

Business Process Management

Rollout tool

tmforum Open APIs

Acceptance

Technical Architecture

NDPdBusiness Process Management

Open APIs

Service Bus

stc Back end Systems

NEW

REST Framework

Message processor

RouterMonitoring reporting Security

repository

Management UI

Business Process

Human Workflow

Business rules

Monitoring Management

Security

repository

Events

Timers

Faults

Private Cloud

iSDPBusiness Process Management

others

API Gateway

AI Enginefor auditing

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AI Artificial Intelligence “Powerful auditing”

• System Approvals and Rejections will be audited against the documentation submitted

• Golden Reference documents will be used to check all incoming documents from partners ( Nokia / Huawei)

AI Engine will leverage a combination of• NLP - Natural Language ( Text )• OCR- -Optical Character Recognition (text)• CV – Computer Vision ( images)• CNN-Convolutional Neural Network (image )

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Why is it unique ?

Lead time

improvement

leveraging

Digitalisation

technology

Leverage

combined

Global Nokia

and Huawei

Experience

1st time any operator uses combination of AI, BPM and Open APIs

For basic classical OPEX

improvement

Leader in

Digitalisation

In Saudi.

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Looking forward to meeting you in

Copenhagen to

learn more details on this Catalyst

and the progress

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شكرا جزيلاshukraan jazilaan