Dhl

Business and Media Communication

DHL ROMANIA

DHL Romania | 2013 Page 2

OUR MISSION

DHL Worldwide

DHL Romania

eCommere

Reaching farther. Going further.

1. We are here to improve our customer’s business by offering solutions based on local knowledge combined with a global presence.

2. We believe superior quality and solutions throughout the business process yield superior returns.

3. We strive to attract, develop and retain truly exceptional people.

4. We’ll always give high priority to the social and environmental needs of the local communities and public.

1. We are here to improve our customer’s business by offering solutions based on local knowledge combined with a global presence.

2. We believe superior quality and solutions throughout the business process yield superior returns.

3. We strive to attract, develop and retain truly exceptional people.

4. We’ll always give high priority to the social and environmental needs of the local communities and public.

PERSONAL COMMITMENT PROACTIVE SOLUTIONS LOCAL STRENGTH WORLDWIDE

DHL Romania | 2013 Page

DHL HISTORY

3

DHL Worldwide

DHL Romania

The moving story of a company that is always on the move.1969 DHL founded by Adrian Dalsey, Larry Hillblom and Robert Lynn in San Francisco

1978 Expansion in three major regions as DHL launches in the Middle East, Latin America and Africa

1983 DHL is the first air express forwarder to serve Eastern European countries. An international distribution centre (hub) is opened in Cincinnati, USA

1988 Deutsche Post becomes a shareholder in DHL

2002 Deutsche Post World Net becomes the major shareholder in DHL from 1 January. A 100% shareholding is completed by the end of the year

2003 Deutsche Post, DHL and Postbank make up the Group's brand architecture. DHL is the exclusive brand for all express and logistics activities

2004 Directly after the tsunami in South Asia, DHL, responds immediately to requests from government and aid organizations. DHL employees from around the world launch donation campaigns

2005 Deutsche Post World Net acquires Exel, the British logistics corporation, in December for 5.5 billion euros

2007 The DHL Innovation Center opens near Bonn. Its mission is to develop new, highly innovative and marketable products from the logistics trends of the future.

2008 DHL opens its new state-of-the-art European air hub at Airport in Germany. The hub, one of Europe's largest construction sites, expands DHL's international network, providing greater connectivity to global growth markets and enabling DHL to improve its overall customer service.

2009 The Group presents its Strategy 2015 and is renamed as Deutsche Post DHL.

1969 DHL founded by Adrian Dalsey, Larry Hillblom and Robert Lynn in San Francisco

1978 Expansion in three major regions as DHL launches in the Middle East, Latin America and Africa

1983 DHL is the first air express forwarder to serve Eastern European countries. An international distribution centre (hub) is opened in Cincinnati, USA

1988 Deutsche Post becomes a shareholder in DHL

2002 Deutsche Post World Net becomes the major shareholder in DHL from 1 January. A 100% shareholding is completed by the end of the year

2003 Deutsche Post, DHL and Postbank make up the Group's brand architecture. DHL is the exclusive brand for all express and logistics activities

2004 Directly after the tsunami in South Asia, DHL, responds immediately to requests from government and aid organizations. DHL employees from around the world launch donation campaigns

2005 Deutsche Post World Net acquires Exel, the British logistics corporation, in December for 5.5 billion euros

2007 The DHL Innovation Center opens near Bonn. Its mission is to develop new, highly innovative and marketable products from the logistics trends of the future.

2008 DHL opens its new state-of-the-art European air hub at Airport in Germany. The hub, one of Europe's largest construction sites, expands DHL's international network, providing greater connectivity to global growth markets and enabling DHL to improve its overall customer service.

2009 The Group presents its Strategy 2015 and is renamed as Deutsche Post DHL.


DHL DIVISIONS

DHL Worldwide

DHL Romania

We have the ways and means to move almost anything.

LOGISTICS Division

Worldwide express services – ranging from documents and parcels to pallets; our network consists of 5,000 branches and serves more than 120,000 destinations

Domestic and international transport solutions for groupage, part-and full-loads – by road, rail and multi-modal transport

Worldwide logistics solutions for air and ocean freight, supported by a dedicated team of experts for industrial projects and sophisticated IT applications

Customized logistics solutions from consulting to supply chain design, from warehousing and distribution logistics to order management

EXPRESS Division

No one knows the world like us

No one knows the world like us


DHL EXPRESS OVERVIEW

DHL Worldwide

DHL Romania

Product Portfolio

Track & Trace

eCommerce

The world's most capable network.

International experience + 30 yearsInternational experience + 30 years

Offices + 6.500Offices + 6.500

Vehicles 76.000Vehicles 76.000

Employees over 300.000Employees over 300.000

Worldwide customers 4.200.000Worldwide customers 4.200.000

Annual shipments 1 billionAnnual shipments 1 billion

Worldwide coverage +220 territories/ 120.000 destinationsWorldwide coverage +220 territories/ 120.000 destinations

Aircraft + 420Aircraft + 420


DHL ROMANIA

DHL Worldwide

DHL Romania

Worldwide coverage with local market expertise.

Established in Romania in 1991Established in Romania in 1991

450+ employees450+ employees

250 vehicles250 vehicles

3 aircraft3 aircraft

25 service points all over the country25 service points all over the country

2.000.000 shipments every year2.000.000 shipments every year

4.000 regular customers4.000 regular customers

Recognized as Superbrand five times consecutively Recognized as Superbrand five times consecutively

22 years of leadership on the local express courier market


DHL ROMANIA

DHL Worldwide

DHL Romania

Product Portfolio

Track & Trace

eCommerce

Our history

1984 DHL started operating in Romania as an agent and is the first express company to be represented in the country.

1991 DHL International Romania SRL is established as a wholly owned entity.

1994 DHL Romania begins operating a dedicated chartered aircraft.

1998 DHL provides 100% coverage throughout Romania.

2002 DHL is the first express company to receive ISO 9001/ 2000 Quality Certification

2004 DHL launches the international express service for documents addressed to high school and college students: UNIEXPRESS.

2005 DHL starts organising the DHL Carpathian Marathon Relay - a yearly charitable event

2007 DHL Romania increases its transport capacity by using the biggest cargo Boeing 757 dedicated aircraft. DHL Romania achieves ISO 14001 Environment Accreditation (Lloyd's Register)

2008 DHL strengthens Romanian business with Cargus acquisition, the top domestic express courier in Romania.

2009 DHL Romania was awarded for the third time consecutively the Superbrand title by the most important independent branding authority –Superbrands, which reconfirms our efforts regarding the quality of our

services.

2010 DHL launched a new aircraft and gateway in Cluj, dedicated to the western side of the country customers.

2011 DHL celebrates 20 years of leadership on the local express courier market.


MARKET SHARE - DHL ROMANIA

DHL Worldwide

DHL Romania

In every country we serve, we’re leading the industry or leading the change.

Others2.1%

DHL43.6%

3.7%5.6%

31.0%

14%

Source: Market Intelligence Study 2013, BonnMarket Share for TDI


DHL Worldwide

DHL Romania

Product Portfolio

Track & Trace

eCommerce

OPTIONAL SERVICES

DHL provides Shipper’s Interest Insurance for valuable

shipments transported via DHL’s network to compensate

any possible physical damage or loss.

DHL provides Shipper’s Interest Insurance for valuable

shipments transported via DHL’s network to compensate

any possible physical damage or loss.

InsuranceInsurance

Adding more value to our services.

Pick and packPick and pack DHL can offer you assistance with the packing of your goods for shipment

A dedicated DHL representative can come to your premises with the necessary packaging materials, pack your goods and pick them up for shipping

DHL can offer you assistance with the packing of your goods for shipment

A dedicated DHL representative can come to your premises with the necessary packaging materials, pack your goods and pick them up for shipping

A notification of the shipment delivery can be

provided to the customer, immediate after delivery.

A notification of the shipment delivery can be

provided to the customer, immediate after delivery.Proactive delivery notificationProactive delivery notification

It grants priority within the whole DHL network,

international or domestic, thus ensuring a more rapid

delivery than the standard service

It grants priority within the whole DHL network,

international or domestic, thus ensuring a more rapid

delivery than the standard service

Priority deliveryPriority delivery

The delivery of shipments on a Saturday, for a

selected range of cities and zip.

The delivery of shipments on a Saturday, for a

selected range of cities and zip.Saturday DeliverySaturday Delivery

DHL can offer you after hours service, local Saturday

and holiday deliveries for special or urgent shipments,

including domestic.

DHL can offer you after hours service, local Saturday

and holiday deliveries for special or urgent shipments,

including domestic.

Special DeliverySpecial Delivery


DHL Worldwide

DHL Romania

Product Portfolio

Track & Trace

eCommerce

DHL EASY SHIP

Designed for complex shipping needs, ideal for processing a large

number of shipments

Ensures automated and efficient editing of shipments, and creating local

database for both shipper and receiver

Easy to import database to/ from other applications

Fast, electronic validation of shipments

Shipments management, possibility to create and print reports

Possibility to print together with the Way Bill the attached necessary

documents: invoice, packing list

Technical support and consultancy from DHL

Fully visibility of shipments 24/ 7

Designed for complex shipping needs, ideal for processing a large

number of shipments

Ensures automated and efficient editing of shipments, and creating local

database for both shipper and receiver

Easy to import database to/ from other applications

Fast, electronic validation of shipments

Shipments management, possibility to create and print reports

Possibility to print together with the Way Bill the attached necessary

documents: invoice, packing list

Technical support and consultancy from DHL

Fully visibility of shipments 24/ 7


Documents

Dhl