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2 Deutsche Post | PageDHL Track & Trace Professional | August 2012
With DHL Track and Trace Professional...
...you receive detailed shipment information at all times
...you can process the shipment data conveniently
...clearly arranged shipment statistics are provided for you
Shipment statistics with all the relevant key figures on your shipment
Benefits of DHL Track and Trace Professional
Favorites function to store up to 15 shipments
Extensive shipment information, including recipient’s signature
Forwarding of the shipment status by e-mail, with a personal message
Provision of the shipment data as a PDF and Excel download
Different language options: German, English and French
User-friendly search function to search for up to 20 shipments
Here’s how you can keep a check on your shipment at all times
3 Deutsche Post | PageDHL Track & Trace Professional | August 2012
Here’s how you can receive up-to-date information quickly and simply
By using the shipment search, you can track the status of up to 20 shipments simultaneously
Limiting the search timeBy selecting 3, 6 or 12 months, the number of hits can be limited in a targeted way.
Calling up the shipment statusBy entering the shipment number, reference or collection order number, up to 20 shipments can be searched for
4 Deutsche Post | PageDHL Track & Trace Professional | August 2012
Here’s how you can see all the information on your shipment at a glance
The search result contains• Shipment number, reference, collection order number, UPU code
• Product/service• Current status• Sender, recipient and, if applicable, substitute recipient with address information
• Delivery route graphic• Shipment tracking history with time and place information
• Recipient’s signature• Direct call-up link to foreign delivery partners for Weltpaket shipments
Other convenient actions• Favorites function• Individual printing and PDF download• Establishing contact with the DHL Customer Service
• Status forwarding by e-mail
Display of shipment information
5 Deutsche Post | PageDHL Track & Trace Professional | August 2012
Here’s how you receive a quick overview of multiple shipments
The shipment overview displays to you all the shipments of a multiple search
Filtering and sorting functions For customizing the tabular overview
Further actions For individual or multiple shipments, additional actions may be selected• Export of the information as an Excel file • Add to Favorites• Establishing contact with the DHL Customer Service• Status forwarding by e-mail• Individual printing and PDF download
Display of detailed informationThe Plus symbol can be used to see the details of each individual shipment
6 Deutsche Post | PageDHL Track & Trace Professional | August 2012
Here’s how you can supply information in the event of customer inquiries
By using the retail outlet finder, you can quickly access the shipment’s delivery location
Delivery to a retail outlet• Display of the outlet’s address, including opening hours• Link to the retail outlet finder
Delivery to a Packstation• Display the Packstation address• Link to the Packstation finder
7 Deutsche Post | PageDHL Track & Trace Professional | August 2012
Here’s how you can quickly access your most important shipments
The Favorites function helps you keep an eye on up to 15 shipments
Simply add them via the Favorites link on the Results page
Optional allocation of a name for easy assignment of the shipment
Display of the favorites with their current shipment status, number and name on the homepage
Easy access to detailed information and functions to delete and edit
Up to 15 shipments can be selected as favorites
8 Deutsche Post | PageDHL Track & Trace Professional | August 2012
Here’s how flexibly the shipment information is provided for you
The shipment overview allows you to use various functions and create different file formats
Excel exportPrint or PDF download
• You define the elements for printing and for the PDF download by clicking on the selection boxes
• The personal settings can be stored
• Exporting the shipment data in Excel format enables you to continue processing this data in your systems
• The Excel file contains all the important information on your shipments in a user-friendly layout
9 Deutsche Post | PageDHL Track & Trace Professional | August 2012
Here’s how to forward the current shipment status by e-mail
Allocate a shipment name for better recognition
Direct shipment with up-to-date status text and a link to Shipment Track and Trace for everyone
Add a personal message with your sender name
Personal settings and the message are saved
Use e-mail to inform up to two people at the same time about the current shipment status
10 Deutsche Post | PageDHL Track & Trace Professional | August 2012
Here’s how you receive your personal shipment statistics
Individual configurationUsing number ranges or customer numbers / invoice numbers
Very clear presentation of all key figures as a graphic and table with• Transit time statistics, in general and broken downby promised transit times
• Delivery statistics with number of shipments delivered by delivery type, and undeliverable shipments
Evaluation possibilitiesTime-related by posting date (week or month)
Practical PDF download
Shipment statistics supply you with all the relevant key figures
11 Deutsche Post | PageDHL Track & Trace Professional | August 2012
John Doe
Position
Phone +49 xxxCell +49 xxxFax +49 [email protected]
DHL Vertriebs GmbHStreetPostal code, town/citywww.dhl.de
I’ll be glad to help you at any time.
Any questions?