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DHL EXPRESS: the international specialists Services How to ship with DHL EXPRESS Shipping tools Zones and rates DHL EXPRESS – Excellence. Simply delivered. DHL EXPRESS: SERVICE & RATE GUIDE 2016 QATAR

DHL EXPRESS: SERVICE & RATE GUIDE · PDF fileDHL Seice & Rte Guide 2016: t SERVICES All our services are time definite and offer you a secure door-to-door delivery service of goods

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Page 1: DHL EXPRESS: SERVICE & RATE GUIDE · PDF fileDHL Seice & Rte Guide 2016: t SERVICES All our services are time definite and offer you a secure door-to-door delivery service of goods

DHL EXPRESS: the international specialists

Services

How to ship with DHL EXPRESS

Shipping tools

Zones and rates

DHL EXPRESS – Excellence. Simply delivered.

DHL EXPRESS:

SERVICE & RATE GUIDE 2016 QATAR

Page 2: DHL EXPRESS: SERVICE & RATE GUIDE · PDF fileDHL Seice & Rte Guide 2016: t SERVICES All our services are time definite and offer you a secure door-to-door delivery service of goods

DHL Service & Rate Guide 2016: Qatar

DHL EXPRESS: THE INTERNATIONAL SPECIALISTS

DHL EXPRESS is the global market leader and specialist

in international shipping and courier delivery services,

and we’ve been building and continuously improving our

service for more than 40 years. Key to our success is the

strength of our global network with more than 100,000

employees operating in more than 220 countries and

territories – all focused on delivering the highest levels

of service.

But what really sets us apart is the international shipping

expertise of our people. Their knowledge, coupled

with their passion and ‘can-do’ attitude, delivers a truly

world-class service and ensures that your shipments get

to their destination securely and as quickly as possible.

Their expertise has been further enhanced recently as a

result of all our employees participating in the company’s

award-winning Certified International Specialists (CIS)

engagement and development program.

This guide enables you to find out how DHL EXPRESS can

help you with your international shipping needs, and

to see what best fits your needs from our wide range of

products and services. Should you have any questions,

please get in touch with your account manager or visit us

on www.dhl.com.qa.

DHL EXPRESS: the international specialists

Services

How to ship with DHL EXPRESS

Shipping tools

Zones and rates

2

Page 3: DHL EXPRESS: SERVICE & RATE GUIDE · PDF fileDHL Seice & Rte Guide 2016: t SERVICES All our services are time definite and offer you a secure door-to-door delivery service of goods

DHL Service & Rate Guide 2016: Qatar

SERVICESAll our services are time definite and offer you a secure door-to-door delivery service of goods and documents

to and from virtually every country. Whether you need your shipments delivered at the start, middle or end of

a working day, our services offer full track-and-trace visibility so you always know where your shipments are.

DHL EXPRESS: the international specialists

Services

How to ship with DHL EXPRESS

Shipping tools

Zones and rates

Export services

Import services

EXPRESS ENVELOPE

Optional services

Surcharges

Customs services

EXPORT SERVICES DHL EXPRESS 9:00 (10:30 to the USA)

Our premium time-definite service offers a delivery before

9:00 (10:30 to the USA) on lanes that guarantee either

a next or second business day delivery. EXPRESS 9:00 is

offered to the majority of business centers in Europe,

the Middle East, Africa, Asia and the Americas. EXPRESS

9:00 features a money-back guarantee and is suitable for

pieces up to 30kg and shipments up to 300kg.

DHL EXPRESS 12:00

With EXPRESS 12:00 you will receive your shipments

before 12 noon on the next possible working day.

EXPRESS 12:00 offers a money-back guarantee and allows

for heavier pieces up to 70kg or 1,000kg per shipment.

DHL EXPRESS WORLDWIDE

Our most popular EXPRESS WORLDWIDE product offers

an end of day delivery service anywhere around the world

for pieces up to 70kg and shipments up to 1,000kg.

We deliver reliably and fast to more global destinations

across a single integrated network than any other express

delivery company.

Our international services at a glance

DHL EXPRESS 9:00 (10:30 to the USA) DHL EXPRESS 12:00 DHL EXPRESS WORLDWIDE

Service description Delivery before 9:00 (10:30 to the USA) on the next possible working day

Delivery before 12 noon on the next possible working day

Delivery by the end of the next possible working day

Money-back guarantee Yes* Yes* No

Countries and territories covered 53 75 More than 220

Delivery attempts 3 3 3

Maximum piece weight (not on pallet) 30kg 70kg 70kg

Maximum piece dimensions (L x D x H) 120 x 80 x 80 cm† 120 x 80 x 80 cm† 120 x 80 x 80 cm†

Pallets accepted No Yes (maximum 3) Yes (maximum 3)

Maximum pallet weight n/a 1,000kg 1,000kg

Maximum shipment weight 300kg 1,000kg 1,000kg

Maximum pallet dimensions (L x D x H) n/a 120 x 100 x 160cm 120 x 100 x 160cm

*Additional terms and conditions apply – see www.dhl.com/express for details.† Individual pieces can be sent in a shipment up to 300 x 120 x 160cm; an Over Sized Piece surcharge applies if any of these dimensions is exceeded.

To check what product is available from your address, please check the DHL Capability Tool (http://dct.dhl.com) or call DHL Customer Services on 44587888.

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Page 4: DHL EXPRESS: SERVICE & RATE GUIDE · PDF fileDHL Seice & Rte Guide 2016: t SERVICES All our services are time definite and offer you a secure door-to-door delivery service of goods

DHL Service & Rate Guide 2016: Qatar DHL EXPRESS: the international specialists

Services

How to ship with DHL EXPRESS

Shipping tools

Zones and rates

Export services

Import services

EXPRESS ENVELOPE

Optional services

Surcharges

Customs services

IMPORT SERVICES With our IMPORT EXPRESS WORLDWIDE you can import

shipments from over 200 countries in the world. This

is more than any other express delivery company can

offer. What’s more, Customers in, say, the USA can order

an import from China not just to the USA, but to other

destinations as well. We call this a third country shipment.

There is no need for local brokers or forwarders to get

involved in any part of the process. You are in full control,

and able to manage all aspects of your imports in a very

simple way.

If you need a faster delivery, our EXPRESS 9:00 and EXPRESS

12:00 services are available for import as well. You can

order an import from another country, to be delivered

to your country or any other destination, by using our

dedicated electronic shipping solution for imports. We have

one account number and one invoice in just one currency;

and with a fixed price you know exactly what to pay.

EXPRESS ENVELOPE Our EXPRESS ENVELOPE service provides door-to-door

international delivery of lightweight document

shipments by the end of the next possible business day.

It also offers you a carbon-neutral shipping at no extra

charge. Its features include:

n Up to 300 grams

n Global coverage

n Document shipments only

n Packaging envelope included

n GoGreen Climate Neutral service

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Page 5: DHL EXPRESS: SERVICE & RATE GUIDE · PDF fileDHL Seice & Rte Guide 2016: t SERVICES All our services are time definite and offer you a secure door-to-door delivery service of goods

DHL Service & Rate Guide 2016: Qatar DHL EXPRESS: the international specialists

Services

How to ship with DHL EXPRESS

Shipping tools

Zones and rates

Export services

Import services

EXPRESS ENVELOPE

Optional services

Surcharges

Customs services

OPTIONAL SERVICES DHL EXPRESS offers a wide range of Optional Services

– from non-standard deliveries and billing options to

climate neutral shipping. In this way, we give you the

flexibility to choose the service that best fits your needs

when using our express delivery services worldwide.

Duties and Taxes Paid View charges

To make exporting your shipment even easier, DHL EXPRESS

can arrange for the shipper or a third party to be billed

for any duties and taxes payable at destination, rather

than the receiver of the shipment being billed. Charges apply

whenever the shipper requests that duties, taxes or other

regulatory fees be paid outside of the destination country.

Non Standard Pickup View charges

If your business needs a dedicated vehicle to collect

unusual shipments or a pickup outside normal business

hours, we can arrange this for you.

Shipment Preparation View charges

This is a convenient, fast and reliable service for seasonal

or irregular shipments that require extra resources for

their preparation. DHL manages the entire process of

waybill preparation, content selection, labeling and

packaging, then sends the shipments to the designated

international business addresses.

Weekend Delivery View charges

We offer a Saturday delivery service from and to key cities.

Just give us the destination postcode and we’ll take care

of the rest.

Shipment Insurance View charges

We recommend this comprehensive protection for your

valuable or personal shipments in the unlikely event of

physical damage or loss. In addition, you can agree an

insurance premium based on the value of the contents

that will provide even greater peace of mind.

Extended Liability View charges

If you are sending valuable documents such as passports,

visa applications or regulatory certificates you can

extend the DHL standard liability with this service. It

provides coverage and compensation in the case of

loss or damage.

GoGreen Climate Neutral View charges

This service is for customers who need a reliable method

to calculate their annual carbon emissions at a shipment

level and subsequently offset these emissions through

approved environmental programs. The whole process is

verified annually by an independent body accredited by

the United Nations.

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Page 6: DHL EXPRESS: SERVICE & RATE GUIDE · PDF fileDHL Seice & Rte Guide 2016: t SERVICES All our services are time definite and offer you a secure door-to-door delivery service of goods

DHL Service & Rate Guide 2016: Qatar DHL EXPRESS: the international specialists

Services

How to ship with DHL EXPRESS

Shipping tools

Zones and rates

Export services

Import services

EXPRESS ENVELOPE

Optional services

Surcharges

Customs services

SURCHARGES In order to maintain a consistently high level of service, in

specific circumstances DHL Express levies a surcharge for

exceptional activities, ensuring that these surcharges are

fair for all of our customers.

Fuel Surcharge View charges

This variable surcharge is applied to the weight charge of

each shipment. It is derived from publically available fuel

oil indices that are also shown on the DHL Express website

at www.dhl.com/fuelsurcharge. The charge is calibrated

every month to the oil price that was current two months

prior to the billing month. The Fuel Surcharge applies to

international shipments.

Remote Area View charges

This fixed surcharge is applied when a shipment is sent

to or imported from a remote location, such as highlands

and islands. For shipment weights over the billed weight

of 70kg, a higher per kilo charge is payable. The Remote

Area surcharge applies to international shipments.

Over Weight Piece View charges

This fixed surcharge is applied to any piece that exceeds

the scale weight of 70kg. The Over Weight Piece

surcharge applies to international shipments.

Over Sized Piece View charges

This fixed surcharge is applied to any non-palletized piece

with a single dimension in excess of 120cm, or any pallet

with a base dimension in excess of 120cm or a height in

excess of 160cm. The Over Sized Piece surcharge applies to

domestic and international shipments.

Over Handled Piece View charges

This fixed surcharge is applied to any pallet within a

shipment that is not stackable because of its shape,

packaging or content. The Over Handled Piece surcharge

applies to international shipments.

Dangerous Goods View charges

This surcharge is applied to any shipment that contains

substances or commodities that are classified as

hazardous. Dangerous Goods surcharges apply to

international shipments.

Address Correction View charges

This fixed surcharge is applied to any shipment that has

an incorrect delivery address at the time of pickup and

the delivery cannot be fulfilled after making efforts at

the destination to determine the correct address. The

Address Correction surcharge applies to international

shipments.

Storage at Facility View charges

This surcharge is applied to any shipment held at a DHL

facility for longer than seven days after the shipment

arrival date, during which time we seek further

instructions for delivery or collection from either the

shipper or receiver. The Storage at Facility surcharge

applies to international shipments.

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Page 7: DHL EXPRESS: SERVICE & RATE GUIDE · PDF fileDHL Seice & Rte Guide 2016: t SERVICES All our services are time definite and offer you a secure door-to-door delivery service of goods

DHL Service & Rate Guide 2016: Qatar DHL EXPRESS: the international specialists

Services

How to ship with DHL EXPRESS

Shipping tools

Zones and rates

Export services

Import services

EXPRESS ENVELOPE

Optional services

Surcharges

Customs services

CUSTOMS SERVICES DHL EXPRESS is the international specialist in shipping,

with extensive knowledge and experience of dealing

with customs topics worldwide. For your peace of mind,

we provide a wide range of Customs Services support

for customs-clearance processes. By making sure that

clearance is a smooth and efficient process, we free you

to focus on your core business. With our online tool

(https://tas.dhl.com) we provide essential customs

information to help you prepare your shipments.

Disbursement View charges

At the receiver’s request, this service sees DHL credit or cash

used to fund the clearance, duty and tax charges relating to

a shipment or piece, instead of the receiver using their own

bond or credit line. The customs process is accelerated, with

DHL making prompt payment of relevant charges while the

receiver defers payment until an agreed date.

Advance Payment View charges

This service covers any import of a non-document

shipment for which DHL advances customs duties, taxes

or regulatory charges; the same amount will then be

collected from the non-account holder at the time of

delivery. DHL assumes the risk of non-repayment by the

receiver, for which a charge is applied based on the credit

advanced, subject to a standard minimum.

Bonded Transit View charges

A bonded shipment occurs when DHL is requested to

move non-document foreign-origin goods to a location

other than the regular DHL gateway at destination.

Bonded Transit is normally operated within a country or

customs union, and is necessary prior to final clearance by

the importer or designated broker. Bonded Transit applies

to both export and import shipments whenever DHL is

required to open, manage or report any form of transfer

under bond using our own guarantee.

Handover to Broker View charges

At the customer’s request, the clearance paperwork

is transferred to an independent broker to handle

customs clearance within the same customs office.

DHL is subsequently not responsible for the timeliness

of the submission to customs or for the release of

the shipment.

7

Page 8: DHL EXPRESS: SERVICE & RATE GUIDE · PDF fileDHL Seice & Rte Guide 2016: t SERVICES All our services are time definite and offer you a secure door-to-door delivery service of goods

DHL Service & Rate Guide 2016: Qatar

HOW TO SHIP WITH DHL EXPRESS

DHL EXPRESS: the international specialists

Services

How to ship with DHL EXPRESS

Shipping tools

Zones and rates

How to prepare your shipment

Packaging your shipment

Paying for your shipment

HOW TO PREPARE YOUR SHIPMENTShipment weight

If you are sending a large but lightweight shipment,

where its volumetric weight exceeds its actual weight,

the cost of the shipment is calculated on the space your

consignment takes up on the aircraft. This is a standard

IATA method. To calculate the volumetric weight of your

shipment, simply multiply the length (cm) by the height

(cm), multiply that sum by the width (cm), then divide the

total sum by 5,000.

Documentation required

Waybill

All shipments sent with DHL EXPRESS need to have a

fully completed DHL waybill or label securely attached to

each piece. This will enable the successful movement of

your shipment through the DHL network. Each waybill

or label is individually numbered to allow you to track

your shipment from collection through to delivery.

Your shipment may also need to be accompanied by

required customs documentation, such as a commercial

or proforma invoice, as well as additional paperwork

depending on the contents and value of the shipment and

the country you are sending to.

Commercial invoice

A commercial or proforma invoice is required when

sending goods to countries and territories outside your

origin country or customs union. All non-document

shipments must be accompanied by an invoice. This is

essentially a declaration containing all the details of a

transaction and is used by customs authorities to assess

if duties or taxes are payable. A commercial invoice is

used when goods are part of a commercial transaction

or intended for resale. A proforma invoice is used when

sending goods of no commercial value (for example, when

sending samples).

Height

Length

Width

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Page 9: DHL EXPRESS: SERVICE & RATE GUIDE · PDF fileDHL Seice & Rte Guide 2016: t SERVICES All our services are time definite and offer you a secure door-to-door delivery service of goods

DHL Service & Rate Guide 2016: Qatar DHL EXPRESS: the international specialists

Services

How to ship with DHL EXPRESS

Shipping tools

Zones and rates

How to prepare your shipment

Packaging your shipment

Paying for your shipment

Your invoice will require the following details:

Bank Details

These are the bank details that will be used for the

transaction between the seller and buyer. These details are

not required for non-commercial / proforma invoices.

Description

Generic or broad descriptions are no longer permitted and

are likely to cause delays. Descriptions should include the

items, how many there are, what they are made of, and

what they will be used for. For example, describing items

as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs

classification, safety and security reasons.

Commodity Code

This is the product identification code used by the exporting

country to classify the goods to be exported. It assists

clearance and avoids delays.

Country of Manufacture/ Origin

This relates to the place of manufacture, not the country of

export. If items are manufactured in more than one country,

please list the origins.

Total Declared Value

This is the total value of the transaction for customs

purposes based on the Incoterm selected. The total declared

value should include freight and insurance charges if the

seller is responsible for these two elements.

Type of Export

The options are: (1) Permanent; (2) Temporary; and

(3) Repair & Return.

Incoterms

Insert the Incoterm that best describes the terms of the

transaction. For example, DAP (Delivered At Place).

Reason for Export

This could be: For Sale; For Repair; After Repair; Gift; Sample;

Personal Use Not For Resale; Replacement; Intercompany

Transfer; or Personal Effects.

ExporterTax ID / VAT No:

Commercial Invoice

Bank Details Date:

Waybill Number:

Invoice No:

Exporter Code:

Importer (Bill to): Receiver if different from Importer

Tax ID / VAT No:

Shipment Reference:

Full Description of Goods

Commodity Code

Item Quantity

Unit Value[Currency]

Subtotal Value[Currency]

Net Weight

Country of Manufacture/Origin

Freight:

Insurance:

Total Declared Value/Currency: Total Net Weight/ kg(s)

Total Pieces Total Gross Weight/ kg(s)

Type of Export:

Incoterms:

Reason for Export:

I/ We hereby certifythat the information contained in this invoice is true and correct and that the contents of the shipmetns are as stated above

Position in Company: Signature:

Company Stamp

1

5

6

7

8

2 3 4

1

2

3

4

5

6

7

8

9

Page 10: DHL EXPRESS: SERVICE & RATE GUIDE · PDF fileDHL Seice & Rte Guide 2016: t SERVICES All our services are time definite and offer you a secure door-to-door delivery service of goods

DHL Service & Rate Guide 2016: Qatar DHL EXPRESS: the international specialists

Services

How to ship with DHL EXPRESS

Shipping tools

Zones and rates

How to prepare your shipment

Packaging your shipment

Paying for your shipment

PACKAGING YOUR SHIPMENT To ensure that your shipments travel safely and securely

through the DHL EXPRESS global network, it is important

that they are packaged and labeled correctly.

Packaging Guidelines

n If you are re-using envelopes or boxes, please ensure that

old labels and markings are removed.

n Securely fix the waybill to the shipment. The waybill can

be thought of as the shipment’s airline ticket and it will

delay delivery if it becomes separated from your shipment.

n The barcodes on the waybill are scanned at numerous

points during your shipment’s journey. Please ensure

the barcode is flat and not covered by tape, shrinkwrap

or strapping.

n Place the waybill on the top or side of your shipment

and please ensure it does not overlap the corners or

edges of boxes.

n Use adequate protective wrapping for fragile or delicate

items and ensure they are packed as far away as possible

from the corners of boxes.

n To prevent injury to our employees, please pay special

attention to the packaging of sharp items. There

should not be any possibility of the contents piercing

the packaging.

n Any individual pieces over 70kg should be placed on a

pallet. If you are sending a multi-piece shipment, it is not

necessary to place the individual pieces on a pallet unless

they exceed 70kg. For example, a shipment comprising

four 25kg pieces does not have to be placed on a pallet.

DHL Packaging

We offer a range of high-quality DHL-branded packaging

items, suitable for shipping items of all shapes and sizes.

The items available include:

n Flyer bags

n Cardboard document envelopes

n Boxes in a range of sizes

For more information on the range of packaging available,

please contact your DHL Account Manager or local Customer

Service team.

PAYING FOR YOUR SHIPMENTYou can pay for DHL EXPRESS services either with cash, a

credit card or by bank transfer. You can open an account

with DHL EXPRESS to pay via bank transfer; and all

account customers receive invoices on a pre-determined

basis. For more details please get in touch with a

Customer Service Advisor at your local DHL EXPRESS

office or go to http://www.dhl.com/en/express/shipping/

open_account.html.

10

Page 11: DHL EXPRESS: SERVICE & RATE GUIDE · PDF fileDHL Seice & Rte Guide 2016: t SERVICES All our services are time definite and offer you a secure door-to-door delivery service of goods

DHL Service & Rate Guide 2016: Qatar DHL EXPRESS: the international specialists

Services

How to ship with DHL EXPRESS

Shipping tools

Zones and rates

SHIPPING SOLUTIONS Making shipping easier

DHL EXPRESS offers a choice of electronic tools to suit

even the most demanding requirements. We invest

continually in market-leading technologies to make

it easier for you to send your shipments around the

world. As a result, you have more time to focus on

your business.

Our electronic solutions cover online and offline

options, as well as integrated solutions. In addition,

we provide industry-specific solutions tailored for

the Life Sciences and Technology sectors. More

information about our general capabilities is provided

on this page.

www.dhl.com

Our website provides a comprehensive guide to

DHL EXPRESS shipping services, as well as transport

news, service updates and contact details. To make doing

business with us even easier, the site features interactive

tools that include online booking, tracking and a

volumetric weight calculator.

MyDHL

MyDHL gives you access to all DHL’s online capabilities. It

allows you to prepare your shipments, arrange collections,

store address details and use proactive tracking services.

You can register online on www.mydhl.com to MyDHL

and benefit from online billing solutions, eReturn and a

lot more – all via a single portal, giving you access to one

or more accounts.

DHL eMailShip

DHL has created a set of reusable forms to make the

shipping process as quick and convenient as sending an

email. DHL eMailShip is for any smart business that wants

time and cost savings when it comes to shipping.

Easyship

This is an offline advanced shipment management tool for

any organization with large shipping volumes or regular

scheduled deliveries. DHL Easyship can handle the needs of

multinational supply chains or any business with a central

shipping function. It is a Windows-based system, which is easy

to use yet very powerful – enabling you to handle everything

from regular mailshots to multi-stage shipping processes.

Customer Shipping Integration

Using EDI and XML Services enables you to incorporate

DHL’s online shipping capabilities into your own website,

warehouse or customer service application. This provides

global shipment tracking while making it faster and easier

to access information about transit times, rates and

courier bookings.

Specific Solutions

DHL offers additional capabilities for businesses

requiring more specialized solutions – for example, its

Medical Express and Collect & Return services. For more

information, please contact your DHL Account Manager

or local Customer Service team on [email protected] and

+974 44587810 or +974 55819304.

SHIPPING TOOLS11

Page 12: DHL EXPRESS: SERVICE & RATE GUIDE · PDF fileDHL Seice & Rte Guide 2016: t SERVICES All our services are time definite and offer you a secure door-to-door delivery service of goods

DHL Service & Rate Guide 2016: Qatar DHL EXPRESS: the international specialists

Services

How to ship with DHL EXPRESS

Shipping tools

Zones and rates

CALCULATE THE PRICE OF YOUR SHIPMENT

1. Decide which service best suits your needs

(see page 3 for international services)

2. Weigh your shipment (see page 8 and dhl.com/

volumetricweight)

3. Determine the rating zone of the destination

(see pages 14 and 15)

4. Find the rate for your shipment using the rating zone

and weight of your shipment.

Optional services View explanation How we charge Additional charge

Duties and Taxes Paid Per shipment QAR 75

Weekend Delivery Per item QAR 100

Shipment Insurance By shipment value QAR 60 or 2% of stated shipment value if higher

Extended Liability Per shipment QAR 20

GoGreen Climate Neutral By shipment weight QAR 0.5 per shipment

ZONES AND RATES

Calculate the price of your shipment

Optional services

Surcharges

Customs services

Service and rate option matrix

DHL EXPRESS WORLDWIDE: export

DHL EXPRESS WORLDWIDE: import

OPTIONAL SERVICES

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Page 13: DHL EXPRESS: SERVICE & RATE GUIDE · PDF fileDHL Seice & Rte Guide 2016: t SERVICES All our services are time definite and offer you a secure door-to-door delivery service of goods

DHL Service & Rate Guide 2016: Qatar DHL EXPRESS: the international specialists

Services

How to ship with DHL EXPRESS

Shipping tools

Zones and rates

Surcharges View explanation How we charge Additional charge

Fuel Surcharge Variable surcharge

Remote AreaPer shipmentper weight

1001.40 per kilo

Additional Handling

Over Weight Piece Per piece 163

Over Sized Piece Per piece 163

Over Handled Piece Per piece 326

Dangerous Goods

Excepted Quantities Per shipment Quoted case-by-case

Limited Quantities Per shipment Quoted case-by-case

Full Dangerous Goods Per shipment Quoted case-by-case

Dry Ice (UN1845) Per shipment Quoted case-by-case

Lithium Batteries Section II (P1965, 966, 969) Per shipment Quoted case-by-case

Lithium Batteries Section I Per shipment Quoted case-by-case

Address Correction Per shipment 48

Storage at Facility Per day 25

Customs servicesView explanation

How we charge Additional charge

Disbursement Per shipment 50 or 2% of the credit advanced, if higher

Advance Payment Per shipment50 or 2% of the credit advanced, if higher

Bonded Transit Per shipment 120 QAR

Handover to Broker Per shipment 25 QAR

Calculate the price of your shipment

Optional services

Surcharges

Customs services

Service and rate option matrix

DHL EXPRESS WORLDWIDE: export

DHL EXPRESS WORLDWIDE: import

SURCHARGES

CUSTOMS SERVICES

13

Page 14: DHL EXPRESS: SERVICE & RATE GUIDE · PDF fileDHL Seice & Rte Guide 2016: t SERVICES All our services are time definite and offer you a secure door-to-door delivery service of goods

DHL Service & Rate Guide 2016: Qatar DHL EXPRESS: the international specialists

Services

How to ship with DHL EXPRESS

Shipping tools

Zones and rates

Calculate the price of your shipment

Optional services

Surcharges

Customs services

Service and rate option matrix

DHL EXPRESS WORLDWIDE: export

DHL EXPRESS WORLDWIDE: import

SERVICE AND RATE OPTION MATRIX

Country Zone EXPRESS 9:00

EXPRESS 12:00

EXPRESS WORLDWIDE

Central African Republic 8 PChad 8 PChile 7 PChina, People’s Republic 6 P PColombia 7 P PComoros 8 PCongo 8 P PCongo, Democratic Rep. of 7 PCook Islands 8 PCosta Rica 7 PCote D’Ivoire 7 P PCroatia 7 PCuba 8 PCuracao 8 PCyprus 4 Doc PCzech Republic, The 7 P P PDenmark 4 P P PDjibouti 8 PDominica 8 PDominican Republic 8 PEast Timor 8 PEcuador 7 Doc PEgypt 2 Doc Doc PEl Salvador 7 PEritrea 8 PEstonia 7 PEthiopia 7 PFalkland Islands 8 PFaroe Islands 8 PFiji 7 PFinland 4 P PFrance 4 P P PFrench Guyana 8 PGabon 8 P PGambia 8 PGeorgia 7 PGermany 4 P P PGhana 7 PGibraltar 4 P P

Country Zone EXPRESS 9:00

EXPRESS 12:00

EXPRESS WORLDWIDE

Greece 4 P PGreenland 8 PGrenada 8 PGuadeloupe 8 PGuam 8 PGuatemala 7 PGuernsey 4 PGuinea Republic 8 PGuinea-Bissau 8 PGuinea-Equatorial 8 PGuyana (British) 8 PHaiti 8 PHonduras 7 PHong Kong 6 Doc Doc PHungary 7 P P PIceland 7 P PIndia 3 Doc PIndonesia 6 P PIran, Islamic Rep. of 8 Doc PIraq 8 PIreland, Rep. of 4 P P PIsrael 8 PItaly 4 P P PJamaica 7 PJapan 6 P PJersey 4 Doc P PJordan 2 Doc P PKazakhstan 7 P PKenya 7 PKiribati 8 PKorea, D.P.R. of (North) 6 PKorea, Rep. of (South) 6 P PKosovo 8 PKuwait 1 Doc P PKyrgyzstan 7 PLao P.D.R. 8 PLatvia 7 PLebanon 2 Doc P PLesotho 8 P

Country Zone EXPRESS 9:00

EXPRESS 12:00

EXPRESS WORLDWIDE

Afghanistan 8 PAlbania 7 PAlgeria 7 PAmerican Samoa 8 PAndorra 7 PAngola 7 P PAnguilla 8 PAntigua 8 PArgentina 7 P PArmenia 7 PAruba 8 PAustralia 6 P PAustria 4 P P PAzerbaijan 7 PBahamas 8 PBahrain 1 P P PBangladesh 3 Doc PBarbados 8 PBelarus 7 PBelgium 4 P P PBelize 7 PBenin 8 P PBermuda 8 PBhutan 8 P PBolivia 7 PBonaire 8 PBosnia and Herzegovina 7 PBotswana 8 PBrazil 7 P PBrunei 6 PBulgaria 7 P PBurkina Faso 8 P PBurundi 8 PCambodia 7 PCameroon 7 P PCanada 5 PCanary Islands, The 7 PCape Verde 8 PCayman Islands 8 P

14

Doc = document contents only P = document and non-document contents

Page 15: DHL EXPRESS: SERVICE & RATE GUIDE · PDF fileDHL Seice & Rte Guide 2016: t SERVICES All our services are time definite and offer you a secure door-to-door delivery service of goods

DHL Service & Rate Guide 2016: Qatar DHL EXPRESS: the international specialists

Services

How to ship with DHL EXPRESS

Shipping tools

Zones and rates

Doc = document contents only P = document and non-document contents

Calculate the price of your shipment

Optional services

Surcharges

Customs services

Service and rate option matrix

DHL EXPRESS WORLDWIDE: export

DHL EXPRESS WORLDWIDE: import

SERVICE AND RATE OPTION MATRIX continued

Country Zone EXPRESS 9:00

EXPRESS 12:00

EXPRESS WORLDWIDE

Liberia 7 PLibya 8 PLiechtenstein 4 PLithuania 7 PLuxembourg 4 P P PMacau 6 PMacedonia, Rep. of 7 PMadagascar 8 PMalawi 8 PMalaysia 6 P PMaldives 7 PMali 7 P PMalta 4 Doc PMarshall Islands 8 PMartinique 8 PMauritania 8 PMauritius 7 PMayotte 8 PMexico 5 PMicronesia, Fed. States of 8 PMoldova, Rep. of 7 PMonaco 4 PMongolia 8 PMontenegro, Rep. of 8 PMontserrat 8 PMorocco 6 Doc PMozambique 8 P PMyanmar 7 PNamibia 8 PNauru, Rep. of 7 PNepal 6 PNetherlands, The 4 P P PNevis 8 PNew Caledonia 8 PNew Zealand 6 PNicaragua 7 PNiger 8 PNigeria 7 P PNiue 8 P

Country Zone EXPRESS 9:00

EXPRESS 12:00

EXPRESS WORLDWIDE

Northern Mariana Islands 8 PNorway 4 P POman 1 Doc P PPakistan 3 PPalau 8 PPanama 7 P PPapua New Guinea 8 PParaguay 7 PPeru 7 PPhilippines, The 6 Doc P PPoland 7 P PPortugal 4 P P PPuerto Rico 8 PReunion, Island of 8 PRomania 7 PRussian Federation, The 7 PRwanda 8 PSamoa 8 PSan Marino 8 P P PSao Tome & Principe 8 PSaudi Arabia 2 Doc P PSenegal 8 P PSerbia, Rep. of 8 PSeychelles 8 PSierra Leone 8 PSingapore 6 Doc Doc PSlovakia 7 P P PSlovenia 7 P P PSolomon Islands 8 PSomalia 8 PSomaliland, Rep. of (North Somalia) 8 PSouth Africa 7 P PSouth Sudan 7 PSpain 4 P P PSri Lanka 3 PSt. Barthelemy 8 PSt. Eustatius 8 PSt. Helena 8 P

Country Zone EXPRESS 9:00

EXPRESS 12:00

EXPRESS WORLDWIDE

St. Kitts 8 PSt. Lucia 8 PSt. Maarten 8 PSt. Vincent 8 PSudan 7 P PSuriname 8 PSwaziland 8 PSweden 4 P P PSwitzerland 4 P P PSyria 8 Doc PTahiti 8 PTaiwan 6 Doc P PTajikistan 7 PTanzania 8 Doc Doc PThailand 6 Doc P PTogo 8 P PTonga 8 PTrinidad and Tobago 7 PTunisia 7 PTurkey 3 P PTurks and Caicos Islands 8 PTuvalu 8 PUganda 7 Doc P PUkraine 7 PUnited Arab Emirates 1 Doc P PUnited Kingdom 3 P P PUnited States of America 5 P P PUruguay 7 PUzbekistan 7 PVanuatu 8 PVatican City 4 P P PVenezuela 7 P PVietnam 6 PVirgin Islands (British) 8 PVirgin Islands (US) 8 PYemen, Rep. of 8 Doc PZambia 8 P PZimbabwe 8 P P

15

Page 16: DHL EXPRESS: SERVICE & RATE GUIDE · PDF fileDHL Seice & Rte Guide 2016: t SERVICES All our services are time definite and offer you a secure door-to-door delivery service of goods

DHL Service & Rate Guide 2016: Qatar DHL EXPRESS: the international specialists

Services

How to ship with DHL EXPRESS

Shipping tools

Zones and rates

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8

Documents only up to 2kg

0.5 186 219 234 238 244 272 286 334

1 243 276 301 314 339 373 415 482

1.5 300 333 368 390 434 474 544 630

2 357 390 435 466 529 575 673 778

Documents from 2.5kg and non-documents from 0.5kg

0.5 250 311 318 323 329 349 356 412

1 315 376 383 410 438 463 506 585

1.5 380 441 448 497 547 577 656 758

2 445 506 513 584 656 691 806 931

2.5 510 576 583 671 765 805 956 1104

3 553 630 648 736 835 875 1089 1260

3.5 596 684 713 801 905 945 1222 1416

4 639 738 778 866 975 1015 1355 1572

4.5 682 792 843 931 1045 1085 1488 1728

5 725 846 908 996 1115 1155 1621 1884

5.5 768 900 973 1061 1185 1225 1754 2040

6 811 954 1038 1126 1255 1295 1887 2196

6.5 854 1008 1103 1191 1325 1365 2020 2352

7 897 1062 1168 1256 1395 1435 2153 2508

7.5 940 1116 1233 1321 1465 1505 2286 2664

8 983 1170 1298 1386 1535 1575 2419 2820

8.5 1026 1224 1363 1451 1605 1645 2552 2976

9 1069 1278 1428 1516 1675 1715 2685 3132

9.5 1112 1332 1493 1581 1745 1785 2818 3288

10 1155 1386 1558 1646 1815 1855 2951 3444

11 1187 1429 1612 1711 1885 1925 3084 3600

12 1219 1472 1666 1776 1955 1995 3217 3756

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8

13 1347 1644 1882 2036 2235 2275 3749 4380

14 1411 1730 1990 2166 2375 2415 4015 4692

15 1475 1816 2098 2296 2515 2555 4281 5004

16 1539 1902 2206 2426 2655 2695 4547 5316

17 1603 1988 2314 2556 2795 2835 4813 5628

18 1667 2074 2422 2686 2935 2975 5079 5940

19 1731 2160 2530 2816 3075 3115 5345 6252

20 1795 2246 2638 2946 3215 3255 5611 6564

21 1859 2332 2746 3076 3355 3395 5877 6876

22 1923 2418 2854 3206 3495 3535 6143 7188

23 1987 2504 2962 3336 3635 3675 6409 7500

24 2051 2590 3070 3466 3775 3815 6675 7812

25 2115 2676 3178 3596 3915 3955 6941 8124

26 2179 2762 3286 3726 4055 4095 7207 8436

27 2243 2848 3394 3856 4195 4235 7473 8748

28 2307 2934 3502 3986 4335 4375 7739 9060

29 2371 3020 3610 4116 4475 4515 8005 9372

30 2435 3106 3718 4246 4615 4655 8271 9684

40 2875 3786 4598 5366 5835 5875 10931 12804

50 3315 4466 5478 6486 7055 7095 13591 15924

60 3755 5146 6358 7606 8275 8315 16251 19044

70 4195 5826 7238 8726 9495 9535 18911 22164

Multiplier rate per additional 1kg from 71kg

From 70.1 62 82 110 124 146 148 244 296

From 300.1 62 82 106 124 138 140 244 296

Rates by zone and product

Add 80 QAR to the above prices for EXPRESS 9:00 or add 40 QAR for EXPRESS 12:00Terms and conditions apply – see www.dhl.com.qa/express for details

Calculate the price of your shipment

Optional services

Surcharges

Customs services

Service and rate option matrix

DHL EXPRESS WORLDWIDE: export

DHL EXPRESS WORLDWIDE: import

DHL EXPRESS WORLDWIDE: EXPORT RATES

16

Page 17: DHL EXPRESS: SERVICE & RATE GUIDE · PDF fileDHL Seice & Rte Guide 2016: t SERVICES All our services are time definite and offer you a secure door-to-door delivery service of goods

DHL Service & Rate Guide 2016: Qatar DHL EXPRESS: the international specialists

Services

How to ship with DHL EXPRESS

Shipping tools

Zones and rates

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8

Documents only up to 2kg

0.5 186 219 234 238 244 272 286 334

1 243 276 301 314 339 373 415 482

1.5 300 333 368 390 434 474 544 630

2 357 390 435 466 529 575 673 778

Documents from 2.5kg and non-documents from 0.5kg

0.5 250 311 318 323 329 349 356 412

1 315 376 383 410 438 463 506 585

1.5 380 441 448 497 547 577 656 758

2 445 506 513 584 656 691 806 931

2.5 510 576 583 671 765 805 956 1104

3 553 630 648 736 835 875 1089 1260

3.5 596 684 713 801 905 945 1222 1416

4 639 738 778 866 975 1015 1355 1572

4.5 682 792 843 931 1045 1085 1488 1728

5 725 846 908 996 1115 1155 1621 1884

5.5 768 900 973 1061 1185 1225 1754 2040

6 811 954 1038 1126 1255 1295 1887 2196

6.5 854 1008 1103 1191 1325 1365 2020 2352

7 897 1062 1168 1256 1395 1435 2153 2508

7.5 940 1116 1233 1321 1465 1505 2286 2664

8 983 1170 1298 1386 1535 1575 2419 2820

8.5 1026 1224 1363 1451 1605 1645 2552 2976

9 1069 1278 1428 1516 1675 1715 2685 3132

9.5 1112 1332 1493 1581 1745 1785 2818 3288

10 1155 1386 1558 1646 1815 1855 2951 3444

11 1187 1429 1612 1711 1885 1925 3084 3600

12 1219 1472 1666 1776 1955 1995 3217 3756

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8

13 1347 1644 1882 2036 2235 2275 3749 4380

14 1411 1730 1990 2166 2375 2415 4015 4692

15 1475 1816 2098 2296 2515 2555 4281 5004

16 1539 1902 2206 2426 2655 2695 4547 5316

17 1603 1988 2314 2556 2795 2835 4813 5628

18 1667 2074 2422 2686 2935 2975 5079 5940

19 1731 2160 2530 2816 3075 3115 5345 6252

20 1795 2246 2638 2946 3215 3255 5611 6564

21 1859 2332 2746 3076 3355 3395 5877 6876

22 1923 2418 2854 3206 3495 3535 6143 7188

23 1987 2504 2962 3336 3635 3675 6409 7500

24 2051 2590 3070 3466 3775 3815 6675 7812

25 2115 2676 3178 3596 3915 3955 6941 8124

26 2179 2762 3286 3726 4055 4095 7207 8436

27 2243 2848 3394 3856 4195 4235 7473 8748

28 2307 2934 3502 3986 4335 4375 7739 9060

29 2371 3020 3610 4116 4475 4515 8005 9372

30 2435 3106 3718 4246 4615 4655 8271 9684

40 2875 3786 4598 5366 5835 5875 10931 12804

50 3315 4466 5478 6486 7055 7095 13591 15924

60 3755 5146 6358 7606 8275 8315 16251 19044

70 4195 5826 7238 8726 9495 9535 18911 22164

Multiplier rate per additional 1kg from 71kg

From 70.1 62 82 110 124 146 148 244 296

From 300.1 62 82 106 124 138 140 244 296

Add 80 QAR to the above prices for EXPRESS 9:00 or add 40 QAR for EXPRESS 12:00Terms and conditions apply – see www.dhl.com.qa/express for details

Calculate the price of your shipment

Optional services

Surcharges

Customs services

Service and rate option matrix

DHL EXPRESS WORLDWIDE: export

DHL EXPRESS WORLDWIDE: import

Rates by zone and product

DHL EXPRESS WORLDWIDE: IMPORT RATES

17

Page 18: DHL EXPRESS: SERVICE & RATE GUIDE · PDF fileDHL Seice & Rte Guide 2016: t SERVICES All our services are time definite and offer you a secure door-to-door delivery service of goods

Country Head Office address

DHL Express

Salwa Road

P.O. Box 9520

Doha

For contact details of the DHL EXPRESS office nearest to you

please visit our website at www.dhl.com.qa

Valid from: 1st January 2016