DHL Express Rate & Transit Guide 2013

RATE AND SERVICE GUIDE 2013

Rate and Service Guide

Valid from 1st January 2013

Rate and Service Guide2

ExpoRT SERVICES

DHL ExpRESS 9:00 page 10 Our premium delivery service by 9:00 hrs on the next possible business day is offered to the majority of business centers in Europe, Middle East, Africa, Asia and the Americas. It features proactive notification of delivery and a full money-back guarantee * for even more peace of mind.

DHL ExpRESS 10:30 page 11 With DHL EXPRESS 10:30, you can rely on prioritized handling to ensure your shipments are delivered on the next possible business day by 10:30, guaranteed *. And with the same convenient collection and standard cut-off times as all of our services, you have more time to prepare your shipments, especially those to the USA.

DHL ExpRESS 12:00 page 12 When it really has to be there by noon the next possible business day, our DHL EXPRESS 12:00 delivery service is available to all major business centers in Europe, USA, Middle East, Eastern Europe and Asia Pacific, with a full money-back guarantee * in the case of delay.

DHL ExpRESS WoRLDWIDE page 13

Our popular pre 18:00 hrs delivery service is available when you’re sending document or non-document items anywhere around the world. Reliably fast to more global destinations across a single integrated network than any other express delivery company.

ImpoRT SERVICES

DHL ImpoRT ExpRESS WoRLDWIDE page 13 If you regularly import spare parts, samples, finished goods or other items, DHL IMPORT EXPRESS WORLDWIDE is the solution for you. Our Import Express service involves the collection of your inbound documents and parcels from virtually anywhere in the world. We then send your shipment through the DHL Express network and deliver it to your premises.

* DHL Express Terms and Conditions apply.

LEARN moRE

optional Services ............................................................. page 3

Surcharges .......................................................................... page 4

eSolutions ........................................................................... page 5

Customs Services .............................................................. page 15

Getting Started.................................................................. page 16

RELIABILITY. ANY TImE.ANYWHERE. AT ANY SpEED.


Rate and Service Guide 3

opTIoNAL SERVICES

Shipment InsuranceWe recommend our comprehensive protection for your valuable or personal shipments, in the unlikely event of physical damage or loss. An insurance premium based on the value of the contents provides even greater peace of mind.

packagingTo ensure further protection of your shipment during its transit, we recommend taking advantage of our packaging options that are available in many different shapes and sizes. Contact your local DHL Express office for details on options and availability. A DHL Express courier will deliver the packaging to make preparing your shipment even easier.

Non-Standard pickupIf your business needs a dedicated vehicle to collect unusual shipments, or a pickup outside of normal business hours, we can arrange this for you.

Weekend DeliveryWe offer a Saturday delivery service from and to key cities. Please provide the destination postcode to our Customer Service Advisor and we’ll take care of the rest.

GoGREEN Carbon NeutralFor customers that need a reliable method to calculate their annual carbon emissions at shipment level and subsequently off-set these emissions through approved environmental programs. The whole process is verified annually by an independent body accredited by the United Nations.

Delivery SignatureWhen you need documented proof that your shipment has been delivered, DHL Express can provide a copy of the receiver’s signature or company stamp on DHL Express letterhead and either fax or send it to you, whichever is more convenient.

Shipment preparationConvenient, fast and reliable service for seasonal or irregular shipments that require extra resources for their preparation. DHL manages the process of waybill preparation, content selection, labeling and packaging, then sends the parcels to the designated domestic or international business addresses.

Duties & Taxes paidTo make exporting your shipment even easier, DHL Express can arrange for the shipper or a third party to be billed for any Duties and Taxes payable at destination, rather than the receiver of the shipment being billed.

DHL Express reserves the right to charge for Optional Services, Customs Services and apply surcharges under certain conditions.


Rate and Service Guide4 Rate and Service Guide

Fuel SurchargeA variable surcharge is applied to the weight charge of each shipment. This is derived from publically available fuel oil indices that are accessible on the DHL Express website at www.dhl.com.bd. The charge is calibrated every month to the oil price that was current two months prior to the billing month. The Fuel Surcharge applies to international ship-ments.

Remote Areas A fixed surcharge is applied when a shipment is sent to or imported from a remote location such as highlands and islands. The Remote Area surcharge applies to international shipments.

International shipments: USD 20

over Weight pieceA fixed surcharge is applied to any piece that exceeds the scale weight of 70kg. The Over Weight Piece surcharge applies to international shipments.


over Sized pieceA fixed surcharge is applied to any non-palletized piece with a single dimension in excess of 120cm, or any pallet with a base dimension in excess of 120cm or a height in excess of 160cm. The Over Sized Piece surcharge applies to interna-tional shipments.


SURCHARGES

DHL Express reserves the right to apply additional charges for services and conditions not specified in this guide.



eSoLUTIoNS FoR BookING AND TRACkING

DHL eSolutionsDHL Express offers a choice of electronic solutions to suit even the most demanding requirements. We invest continually in our market-leading technologies to make it easier for you to send your shipments around the world. And leaving you with more time to focus on your business.

DHL online ShippingThis is an online and on demand shipping tool that helps you prepare documents, arrange pickups, store contact details and track deliveries. Ideal for busy office managers, business travelers or receptionists. No special software installation or training is required.

DHL EasyShipDHL EasyShip is the Windows-based shipment management tool designed for DHL Express account customers with high daily shipping volumes. It provides quick and powerful control of your daily shipment process.

DHL Integrated SolutionsUsing EDI, XML or Web Services gives you the capability to incorporate DHL's online shipping capabilities into your own web site, warehouse or Customer Service application. That means faster and easier access to transit times, rates and courier bookings, with global shipment tracking available at your fingertips.

DHL Import Express onlineOur web-based service to simplify the importing process for both you and the shipper who sends to you. This free service is available 365 days a year to Import Express account holders.

DHL Web SiteOur web site at www.dhl.com.bd is your comprehensive guide to DHL Express' shipping services. You can access information on transport news, service updates or contacts. To make doing business with us even easier, the site features interactive tools such as online booking, tracking, and a volumetric weight calculator, among others.

DHL proViewFor account customers that send high volumes, DHL ProView provides automatic notifications to anyone you specify, via email or text message, whenever shipments are picked up or delivered. This allows you to monitor shipments online by account number, shipment status and much more. With DHL ProView, you're always in the know and always in control.

DHL online TrackingLog on to our web site at www.dhl.com to track your shipments. Enter the waybill number(s) to receive status updates throughout the shipping process. Up to ten waybill numbers can be tracked at any one time.

DHL eTrackSend an e-mail containing up to one hundred waybill numbers to “[email protected]” and the status on each shipment will be returned in seconds. Simple, free, and easy to use.

DHL emailShipDHL has created a set of reusable forms to make the shipping process as quick, easy and convenient as sending an email.


ExpoRT SERVICES

HoW IT WoRkS

1 Decide which service best suits your needs Please refer to page 2 for international services .

2 Weigh your shipment

Volumetric measurement information is available on page 17.

3. Determine the rating zone of the destination on pages 7 & 8.

4. Calculate the rate for your shipment using the rating zone for the weight of your shipment.

Shipment with receiver

Courier delivery to receiver

Delivery to DHL Express station at

destination

Customs clearance at destination

Arrival at destination country

International transitDeparture from origin country

Customs clearance at origin

Delivery to local DHL Express station

Shipment pickup by courier

ExpoRT ✔ ✔ ✔ ✔

ImpoRT ✔ ✔ ✔ ✔

maximum Delivery Attempts 3 3 3 3

maximum piece Weight 30kg 30kg 70kg 70kg

maximum piece Length 120 cm 120 cm 300 cm 300 cm

money-Back Guarantee ✔ ✔ ✔ x

proactive Delivery Notification ✔ ✔ x x

Choice of Billing terms ✔ ✔ ✔ ✔

online booking & tracking ✔ ✔ ✔ ✔

GoGREEN Carbon Neutral extra charge extra charge extra charge extra charge

prepare your shipment


ExpoRT SERVICE opTIoNS

doc = document contents only

✔ = document and non-document contents

x = service not available

Country Zone ExpRESS 9:00

ExpRESS 10:30

ExpRESS 12.00

ExpRESS WoRLDWIDE

Dominican Republic 8 x x doc ✔East Timor 8 x x doc ✔Ecuador 8 x x x ✔Egypt 8 x x x ✔El Salvador 8 x x x ✔Equatorial Guinea 8 x x x ✔Eritrea 8 x x x ✔Estonia 8 x x x ✔Ethiopia 8 x x x ✔Falkland Islands• 8 x x x ✔Faroe Islands• 7 x x x ✔Fiji 8 x x x ✔Finland 7 x x ✔ ✔France 5 ✔ x ✔ ✔French Guiana 8 x x x ✔Gabon 8 x x x ✔Gambia 8 x x x ✔Georgia 7 x x x ✔Germany 5 ✔ x ✔ ✔Ghana 8 x x x ✔Gibraltar 7 x x x ✔Greece 7 x x x ✔Greenland• 7 x x x ✔Grenada 8 x x x ✔Guadeloupe 8 x x x ✔Guam 8 x x x ✔Guatemala 8 x x x ✔Guernsey 7 x x x ✔Guinea Republic 8 x x x ✔Guinea Bissau 8 x x x ✔Guyana (British) 8 x x x ✔Haiti 8 x x x ✔Honduras 8 x x x ✔Hong kong 2 x x x ✔Hungary 7 x x x ✔Iceland 7 x x x ✔India 1 x x ✔ ✔Indonesia 3 x x x ✔Iran 2 x x x ✔Iraq 8 x x x ✔Ireland 5 ✔ x ✔ ✔Israel 7 x x x ✔Italy 5 x x ✔ ✔Jamaica 8 x x x ✔Japan 4 ✔ x ✔ ✔Jersey 7 x x x ✔Jordan 2 x x x ✔kazakhstan 8 x x x ✔kenya 8 x x x ✔kiribati 8 x x x ✔Korea, North• 3 x x ✔ ✔korea, South 3 x x ✔ ✔kuwait 2 x x x ✔kyrgyzstan 8 x x x ✔Lao pDR 3 x x x ✔Latvia 8 x x x ✔


ExpRESS 10:30

ExpRESS 12:00

ExpRESS WoRLDWIDE

Afghanistan 8 x x x ✔Albania 7 x x x ✔Algeria 8 x x x ✔American Samoa 8 x x x ✔Andorra 7 x x x ✔Angola• 8 x x x ✔Anguilla 8 x x x ✔Antigua 8 x x x ✔Argentina 8 x x ✔ ✔Armenia 7 x x x ✔Aruba 8 x x x ✔Australia 4 x x ✔ ✔Austria 5 ✔ x ✔ ✔Azerbaijan 8 x x x ✔Bahamas 8 x x x ✔Bahrain 2 x x x ✔Bangladesh * x x x ✔Barbados 8 x x x ✔Belarus 7 x x x ✔Belgium 5 ✔ x ✔ ✔Belize 8 x x x ✔Benin 8 x x x ✔Bermuda 8 x x x ✔Bhutan 2 x x x ✔Bolivia 8 x x x ✔Bonaire 8 x x x ✔Bosnia and Herzegovina 7 x x x ✔Botswana 8 x x x ✔Brazil 8 x x ✔ ✔Brunei 3 x x x ✔Bulgaria 7 x x x ✔Burkina Faso 8 x x x ✔Burundi 8 x x x ✔Cambodia 3 x x x ✔Cameroon 8 x x x ✔Canada 6 x x ✔ ✔Canary Islands, The 8 x x x ✔Cape Verde 8 x x x ✔Cayman Islands 8 x x x ✔Central African Republic 8 x x x ✔Chad 8 x x x ✔China 3 x x ✔ ✔Colombia 8 x x x ✔Comoros• 8 x x x ✔Congo 8 x x x ✔Congo, Dem Rep 8 x x x ✔Cook Islands 8 x x x ✔Costa Rica 8 x x x ✔Cote D’Ivoire 8 x x x ✔Croatia 7 x x x ✔Cuba 8 x x x ✔Curacao 8 x x x ✔Cyprus 7 x x ✔ ✔Czech Republic 7 x x x ✔Denmark 5 ✔ x ✔ ✔Djibouti 8 x x x ✔

Destination and Service options


Destination and Service options


ExpRESS 10:30

ExpRESS 12.00

ExpRESS WoRLDWIDE Country Zone ExpRESS

9:00 ExpRESS

10:30ExpRESS

12.00ExpRESS

WoRLDWIDELebanon 2 x x x ✔ Sao Tome & Principe• 8 x x x ✔Lesotho 8 x x x ✔ Saudi Arabia 2 x x x ✔Liberia• 8 x x x ✔ Senegal 8 x x x ✔Libya 8 x x x ✔ Serbia 7 x x x ✔Liechtenstein 5 x x x ✔ Seychelles• 8 x x x ✔Lithuania 8 x x x ✔ Sierra Leone 8 x x x ✔Luxembourg 5 x x x ✔ Singapore 2 x x ✔ ✔macau 3 x x x ✔ Slovakia 7 x x x ✔macedonia (FYRom) 7 x x x ✔ Slovenia 7 x x x ✔madagascar 8 x x x ✔ Solomon Islands 8 x x x ✔malawi 8 x x x ✔ Somalia• 8 x x x ✔malaysia 3 x x ✔ ✔ Somaliland (North Somalia)• 8 x x x ✔maldives 2 x x x ✔ South Africa 8 x x x ✔mali 8 x x x ✔ Spain 5 ✔ x ✔ ✔malta 7 x x x ✔ Sri Lanka 3 x x ✔ ✔marshall Islands 8 x x x ✔ St. Barthelemy 8 x x x ✔martinique 8 x x x ✔ St. Eustatius 8 x x x ✔mauritania 8 x x x ✔ St. kitts 8 x x x ✔mauritius 8 x x x ✔ St. Lucia 8 x x x ✔mexico 8 x x x ✔ St. maarten 8 x x x ✔moldova 6 x x x ✔ St. Vincent 8 x x x ✔monaco 8 x x x ✔ Sudan 8 x x x ✔mongolia 5 x x x ✔ Suriname 8 x x x ✔montenegro 3 x x x ✔ Swaziland 8 x x x ✔montserrat 8 x x x ✔ Sweden 5 x x ✔ ✔morocco 8 x x x ✔ Switzerland 5 x x x ✔mozambique 8 x x x ✔ Syria 2 x x x ✔myanmar 8 x x x ✔ Tahiti 8 x x x ✔Namibia 8 x x x ✔ Taiwan 3 x x x ✔Nauru 8 x x x ✔ Tajikistan 8 x x x ✔Nepal 3 x x x ✔ Tanzania 8 x x x ✔Netherlands 5 x x ✔ ✔ Thailand 2 x x ✔ ✔Nevis 8 x x x ✔ Togo 8 x x x ✔New Caledonia 8 x x x ✔ Tonga 8 x x x ✔New Zealand 4 x x ✔ ✔ Trinidad and Tobago 8 x x x ✔Nicaragua 8 x x x ✔ Tunisia• 8 x x x ✔Niger 8 x x x ✔ Turkey 5 x x x ✔Nigeria 8 x x x ✔ Turkmenistan 8 x x xNiue 8 x x x ✔ Turks and Caicos Islands 8 x x x ✔Norway 7 x x ✔ ✔ Tuvalu 8 x x x ✔oman 2 x x x ✔ Uganda 8 x x x ✔pakistan 3 x x x ✔ Ukraine 7 x x x ✔panama 8 x x x ✔ United Arab Emirates 2 x x ✔ ✔papua New Guinea 8 x x x ✔ United kingdom 5 x x ✔ ✔paraguay 8 x x x ✔ USA 6 x ✔ ✔ ✔peru 8 x x x ✔ Uruguay 8 x x x ✔philippines 3 x x ✔ ✔ Uzbekistan 8 x x x ✔poland 7 x x x ✔ Vanuatu 8 x x x ✔portugal 7 x x ✔ ✔ Venezuela 8 x x x ✔puerto Rico 8 x x x ✔ Vietnam 3 x x ✔ ✔Qatar 2 x x x ✔ Virgin Islands (British) 8 x x x ✔Reunion 8 x x x ✔ Virgin Islands (US) 8 x x x ✔Romania 7 x x x ✔ Yemen 2 x x x ✔Russian Federation 7 x x x ✔ Zambia 8 x x x ✔Rwanda 8 x x x ✔ Zimbabwe 8 x x x ✔Saipan 8 x x x ✔Samoa 8 x x x ✔

doc = document contents only

✔ = document and non-document contents

x = service not available

Export9

• Express door-to-door international pre 12:00 hrs delivery of document and non-document shipments on the next possible business day.• Up to 70 kg piece weight• Full money-back guarantee* in the unlikely event of late delivery • Customs duties, taxes and fuel surcharge not included in rates• All the rates are in USD

Fast facts


DHL ExpRESS 9:00 DHL ExpRESS 10:30 DHL ExpRESS 12:00 DHL ExpRESS WoRLDWIDE

All rates are exclusive of sales tax or additional charges at origin, and any duties or taxes at destination.Service capability may change during the year.

Calculating the rate:

1. Check the destination countries available for this service in the table on this page.

2. Identify the zone number of the destination country in the table on pages 7 & 8.

3. on the chart below, look up the weight that applies to your shipment and match the identifed zone to locate the appropriate rate.

4. Note that the billable weight of a shipment is rounded up to next full 0.5 kg. Thus a 3.7 kg shipment is priced at the 4.0 kg rate.

DHL ExpRESS 9:00 rates

Weight in kg

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8

Weight in kg

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8

Documents only up to 2.0kg 11.5 159.82 201.54 247.53 270.02 286.16 324.86 364.32 462.25

0.5 22.05 36.75 51.44 55.81 55.81 58.75 61.69 73.44 12 162.64 205.29 252.22 274.71 291.82 332.40 374.70 473.58

1 30.82 48.46 64.67 69.80 70.46 76.35 80.81 96.91 12.5 165.46 209.04 256.91 279.40 297.48 339.94 385.08 484.91

1.5 39.59 60.17 77.90 83.79 85.11 93.95 99.93 120.38 13 168.28 212.79 261.60 284.09 303.14 347.48 395.46 496.24

2 48.36 71.88 91.13 97.78 99.76 111.55 119.05 143.85 13.5 171.10 216.54 266.29 288.78 308.80 355.02 405.84 507.57

Documents from 2.5kg and Non-Documents from 0.5kg 14 173.92 220.29 270.98 293.47 314.46 362.56 416.22 518.90

0.5 36.75 51.44 66.14 70.52 70.52 73.44 76.41 88.17 14.5 176.74 224.04 275.67 298.16 320.12 370.10 426.60 530.23

1 45.52 63.15 79.37 84.51 85.17 91.04 95.53 111.64 15 179.56 227.79 280.36 302.85 325.78 377.64 436.98 541.56

1.5 54.29 74.86 92.60 98.50 99.82 108.64 114.65 135.11 15.5 182.38 231.54 285.05 307.54 331.44 385.18 447.36 552.89

2 63.06 86.57 105.83 112.49 114.47 126.24 133.77 158.58 16 185.20 235.29 289.74 312.23 337.10 392.72 457.74 564.22

2.5 70.41 95.34 116.11 123.55 126.18 140.89 149.93 179.11 16.5 188.02 239.04 294.43 316.92 342.76 400.26 468.12 575.55

3 77.76 102.69 124.88 133.83 137.24 152.60 163.16 199.64 17 190.84 242.79 299.12 321.61 348.42 407.80 478.50 586.88

3.5 85.11 110.04 133.65 144.11 148.30 164.31 176.39 220.17 17.5 193.66 246.54 303.81 326.30 354.08 415.34 488.88 598.21

4 92.46 117.39 142.42 154.39 159.36 176.02 189.62 240.70 18 196.48 250.29 308.50 330.99 359.74 422.88 499.26 609.54

4.5 99.81 124.74 151.19 164.67 170.42 187.73 202.85 261.23 18.5 199.30 254.04 313.19 335.68 365.40 430.42 509.64 620.87

5 107.16 132.09 159.96 174.95 181.48 199.44 216.08 281.76 19 202.12 257.79 317.88 340.37 371.06 437.96 520.02 632.20

5.5 111.58 137.91 167.31 183.05 190.25 209.72 227.79 296.41 19.5 204.94 261.54 322.57 345.06 376.72 445.50 530.40 643.53

6 116.00 143.73 174.66 191.15 199.02 220.00 239.50 311.06 20 207.76 265.29 327.26 349.75 382.38 453.04 540.78 654.86

8.5 138.10 172.83 211.41 231.65 242.87 271.40 298.05 384.31 Add-on rate per additional 0.5kg from 20kg

9 142.52 178.65 218.76 239.75 251.64 281.68 309.76 398.96 From 20.1 5.04 6.45 8.94 8.49 10.35 11.07 14.50 17.38

9.5 146.94 184.47 226.11 247.85 260.41 291.96 321.47 413.61 From 30.1 3.85 5.01 6.65 6.48 7.83 9.17 12.20 14.07

10 151.36 190.29 233.46 255.95 269.18 302.24 333.18 428.26 From 70.1 3.50 4.59 5.95 5.90 7.04 8.61 11.51 13.07

10.5 154.18 194.04 238.15 260.64 274.84 309.78 343.56 439.59Valid from Jan 01, 2013 to Dec 31, 2013

11 157.00 197.79 242.84 265.33 280.50 317.32 353.94 450.92

* DHL Express Terms and Conditions apply

Rate and Service Guide10 10 Export

Example:

1. To send your 6 kg parcel using DHL ExpRESS 10:30 to Austria:

2. Check whether this service is available to Austria in the table on the left. The answer is yes.

3. Identify the zone number for Austria on page 7. It is zone 5.

4. The intersection of zone 5 and 6 kg weight in the table below shows the rate.

5. The rate for your shipment is $178.42 (Surcharges and VAT will apply).


Fast facts

* DHL Express Terms and Conditions apply




Weight in kg

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8

Weight in kg

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8

Documents only up to 2.0kg 11 140.73 177.35 217.71 237.83 251.46 284.44 317.32 404.29

0.5 19.77 32.95 46.12 50.03 50.03 52.67 55.31 65.84 11.5 143.26 180.71 221.92 242.04 256.54 291.20 326.62 414.45

1 27.63 43.45 57.98 62.57 63.17 68.45 72.45 86.88 12 145.79 184.07 226.13 246.25 261.62 297.96 335.92 424.61

1.5 35.49 53.95 69.84 75.11 76.31 84.23 89.59 107.92 12.5 148.32 187.43 230.34 250.46 266.70 304.72 345.22 434.77

2 43.35 64.45 81.70 87.65 89.45 100.01 106.73 128.96 13 150.85 190.79 234.55 254.67 271.78 311.48 354.52 444.93

Documents from 2.5kg and Non-Documents from 0.5kg 13.5 153.38 194.15 238.76 258.88 276.86 318.24 363.82 455.09

0.5 32.95 46.12 59.30 63.23 63.23 65.84 68.51 79.05 14 155.91 197.51 242.97 263.09 281.94 325.00 373.12 465.25

1 40.81 56.62 71.16 75.77 76.37 81.62 85.65 100.09 14.5 158.44 200.87 247.18 267.30 287.02 331.76 382.42 475.41

1.5 48.67 67.12 83.02 88.31 89.51 97.40 102.79 121.13 15 160.97 204.23 251.39 271.51 292.10 338.52 391.72 485.57

2 56.53 77.62 94.88 100.85 102.65 113.18 119.93 142.17 15.5 163.50 207.59 255.60 275.72 297.18 345.28 401.02 495.73

2.5 63.12 85.48 104.09 110.76 113.15 126.32 134.42 160.57 16 166.03 210.95 259.81 279.93 302.26 352.04 410.32 505.89

3 69.71 92.07 111.95 119.97 123.06 136.82 146.28 178.97 16.5 168.56 214.31 264.02 284.14 307.34 358.80 419.62 516.05

3.5 76.30 98.66 119.81 129.18 132.97 147.32 158.14 197.37 17 171.09 217.67 268.23 288.35 312.42 365.56 428.92 526.21

4 82.89 105.25 127.67 138.39 142.88 157.82 170.00 215.77 17.5 173.62 221.03 272.44 292.56 317.50 372.32 438.22 536.37

4.5 89.48 111.84 135.53 147.60 152.79 168.32 181.86 234.17 18 176.15 224.39 276.65 296.77 322.58 379.08 447.52 546.53

5 96.07 118.43 143.39 156.81 162.70 178.82 193.72 252.57 18.5 178.68 227.75 280.86 300.98 327.66 385.84 456.82 556.69

5.5 100.03 123.65 149.98 164.07 170.56 188.03 204.22 265.71 19 181.21 231.11 285.07 305.19 332.74 392.60 466.12 566.85

6 103.99 128.87 156.57 171.33 178.42 197.24 214.72 278.85 19.5 183.74 234.47 289.28 309.40 337.82 399.36 475.42 577.01

6.5 107.95 134.09 163.16 178.59 186.28 206.45 225.22 291.99 20 186.27 237.83 293.49 313.61 342.90 406.12 484.72 587.17

7 111.91 139.31 169.75 185.85 194.14 215.66 235.72 305.13

7.5 115.87 144.53 176.34 193.11 202.00 224.87 246.22 318.27

8 119.83 149.75 182.93 200.37 209.86 234.08 256.72 331.41


9 127.75 160.19 196.11 214.89 225.58 252.50 277.72 357.69 From 20.1 4.52 5.78 8.02 7.61 9.28 9.93 13.00 15.58

9.5 131.71 165.41 202.70 222.15 233.44 261.71 288.22 370.83 From 30.1 3.45 4.49 5.96 5.81 7.02 8.22 10.94 12.62

10 135.67 170.63 209.29 229.41 241.30 270.92 298.72 383.97 From 70.1 3.14 4.12 5.34 5.29 6.31 7.72 10.32 11.72

10.5 138.20 173.99 213.50 233.62 246.38 277.68 308.02 394.13 Valid from Jan 01, 2013 to Dec 31, 2013

Rate and Service Guide 11Export11

Example:

1. To send your 9 kg parcel using DHL ExpRESS 12:00 to Austria:

2. Check whether this service is available to Austria in the table on the left. The answer is yes.

3. Identify the zone number for Austria on page 7. It is zone 5.

4. The intersection of zone 5 and 9 kg weight in the table below shows the rate.

5. The rate for your shipment is $ 190.89 (Surcharges and VAT will apply).


Fast facts



Weight in kg

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8

Weight in kg

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8


0.5 16.73 27.88 39.02 42.33 42.33 44.57 46.80 55.71 11.5 121.17 152.88 187.72 204.75 217.09 246.34 276.34 350.71

1 23.38 36.76 49.06 52.94 53.45 57.92 61.30 73.51 12 123.31 155.72 191.28 208.31 221.39 252.06 284.21 359.31

1.5 30.03 45.64 59.10 63.55 64.57 71.27 75.80 91.31 12.5 125.45 158.56 194.84 211.87 225.69 257.78 292.08 367.91

2 36.68 54.52 69.14 74.16 75.69 84.62 90.30 109.11 13 127.59 161.40 198.40 215.43 229.99 263.50 299.95 376.51


0.5 27.88 39.02 50.18 53.50 53.50 55.71 57.97 66.89 14 131.87 167.08 205.52 222.55 238.59 274.94 315.69 393.71

1 34.53 47.90 60.22 64.11 64.62 69.06 72.47 84.69 14.5 134.01 169.92 209.08 226.11 242.89 280.66 323.56 402.31

1.5 41.18 56.78 70.26 74.72 75.74 82.41 86.97 102.49 15 136.15 172.76 212.64 229.67 247.19 286.38 331.43 410.91

2 47.83 65.66 80.30 85.33 86.86 95.76 101.47 120.29 15.5 138.29 175.60 216.20 233.23 251.49 292.10 339.30 419.51

2.5 53.40 72.31 88.09 93.72 95.74 106.88 113.73 135.86 16 140.43 178.44 219.76 236.79 255.79 297.82 347.17 428.11

3 58.97 77.88 94.74 101.51 104.13 115.76 123.77 151.43 16.5 142.57 181.28 223.32 240.35 260.09 303.54 355.04 436.71

3.5 64.54 83.45 101.39 109.30 112.52 124.64 133.81 167.00 17 144.71 184.12 226.88 243.91 264.39 309.26 362.91 445.31

4 70.11 89.02 108.04 117.09 120.91 133.52 143.85 182.57 17.5 146.85 186.96 230.44 247.47 268.69 314.98 370.78 453.91

4.5 75.68 94.59 114.69 124.88 129.30 142.40 153.89 198.14 18 148.99 189.80 234.00 251.03 272.99 320.70 378.65 462.51

5 81.25 100.16 121.34 132.67 137.69 151.28 163.93 213.71 18.5 151.13 192.64 237.56 254.59 277.29 326.42 386.52 471.11

5.5 84.60 104.58 126.91 138.81 144.34 159.07 172.81 224.83 19 153.27 195.48 241.12 258.15 281.59 332.14 394.39 479.71

6 87.95 109.00 132.48 144.95 150.99 166.86 181.69 235.95 19.5 155.41 198.32 244.68 261.71 285.89 337.86 402.26 488.31

6.5 91.30 113.42 138.05 151.09 157.64 174.65 190.57 247.07 20 157.55 201.16 248.24 265.27 290.19 343.58 410.13 496.91

7 94.65 117.84 143.62 157.23 164.29 182.44 199.45 258.19

7.5 98.00 122.26 149.19 163.37 170.94 190.23 208.33 269.31

8 101.35 126.68 154.76 169.51 177.59 198.02 217.21 280.43


9 108.05 135.52 165.90 181.79 190.89 213.60 234.97 302.67 From 20.1 3.82 4.89 6.78 6.44 7.85 8.40 11.00 13.18

9.5 111.40 139.94 171.47 187.93 197.54 221.39 243.85 313.79 From 30.1 2.92 3.80 5.04 4.91 5.94 6.96 9.26 10.68

10 114.75 144.36 177.04 194.07 204.19 229.18 252.73 324.91 From 70.1 2.66 3.48 4.52 4.47 5.34 6.53 8.73 9.92

10.5 116.89 147.20 180.60 197.63 208.49 234.90 260.60 333.51 Valid from Jan 01, 2013 to Dec 31, 2013



Rate and Service Guide12 12 Export

Express door-to-door international pre 18:00 hrs delivery of document and non-document shipments on the next possible business day.• Up to 70 kg piece weight • Global coverage• Optional services available upon request• All the rates are in USD

Fast factsExample:

1. To send your 5.5 kg sample using DHL ExpRESS WoRLDWIDE to Canada:

2. Identify the zone number for Canada on page 7. It is zone 6.

3. The intersection of zone 6 and 5.5 kg weight in the table below shows the rate.



1. Identify the zone number of the destination country in the table on page 7 & 8.

2. on the chart below, look up the weight that applies to your shipment and match the identified zone to locate the appropriate rate.

3. Note that the billable weight of a shipment is rounded up to next full 0.5 kg. Thus a 6.3 kg shipment is priced at the 6.5 kg rate.



DHL ExpRESS WoRLDWIDE rates

Weight in kg

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8

Weight in kg

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8


0.5 15.21 25.35 35.48 38.49 38.49 40.52 42.55 50.65 11.5 110.27 139.09 170.77 186.29 197.43 224.08 251.35 318.90

1 21.26 33.43 44.61 48.14 48.60 52.66 55.74 66.84 12 112.22 141.68 174.01 189.53 201.34 229.28 258.51 326.72

1.5 27.31 41.51 53.74 57.79 58.71 64.80 68.93 83.03 12.5 114.17 144.27 177.25 192.77 205.25 234.48 265.67 334.54

2 33.36 49.59 62.87 67.44 68.82 76.94 82.12 99.22 13 116.12 146.86 180.49 196.01 209.16 239.68 272.83 342.36


0.5 25.35 35.48 45.62 48.64 48.64 50.65 52.70 60.81 14 120.02 152.04 186.97 202.49 216.98 250.08 287.15 358.00

1 31.40 43.56 54.75 58.29 58.75 62.79 65.89 77.00 14.5 121.97 154.63 190.21 205.73 220.89 255.28 294.31 365.82

1.5 37.45 51.64 63.88 67.94 68.86 74.93 79.08 93.19 15 123.92 157.22 193.45 208.97 224.80 260.48 301.47 373.64

2 43.50 59.72 73.01 77.59 78.97 87.07 92.27 109.38 15.5 125.87 159.81 196.69 212.21 228.71 265.68 308.63 381.46

2.5 48.57 65.77 80.10 85.22 87.05 97.18 103.42 123.54 16 127.82 162.40 199.93 215.45 232.62 270.88 315.79 389.28

3 53.64 70.84 86.15 92.31 94.68 105.26 112.55 137.70 16.5 129.77 164.99 203.17 218.69 236.53 276.08 322.95 397.10

3.5 58.71 75.91 92.20 99.40 102.31 113.34 121.68 151.86 17 131.72 167.58 206.41 221.93 240.44 281.28 330.11 404.92

4 63.78 80.98 98.25 106.49 109.94 121.42 130.81 166.02 17.5 133.67 170.17 209.65 225.17 244.35 286.48 337.27 412.74

4.5 68.85 86.05 104.30 113.58 117.57 129.50 139.94 180.18 18 135.62 172.76 212.89 228.41 248.26 291.68 344.43 420.56

5 73.92 91.12 110.35 120.67 125.20 137.58 149.07 194.34 18.5 137.57 175.35 216.13 231.65 252.17 296.88 351.59 428.38

5.5 76.97 95.14 115.42 126.26 131.25 144.67 157.15 204.45 19 139.52 177.94 219.37 234.89 256.08 302.08 358.75 436.20

6 80.02 99.16 120.49 131.85 137.30 151.76 165.23 214.56 19.5 141.47 180.53 222.61 238.13 259.99 307.28 365.91 444.02

6.5 83.07 103.18 125.56 137.44 143.35 158.85 173.31 224.67 20 143.42 183.12 225.85 241.37 263.90 312.48 373.07 451.84

7 86.12 107.20 130.63 143.03 149.40 165.94 181.39 234.78

7.5 89.17 111.22 135.70 148.62 155.45 173.03 189.47 244.89

8 92.22 115.24 140.77 154.21 161.50 180.12 197.55 255.00


9 98.32 123.28 150.91 165.39 173.60 194.30 213.71 275.22 From 20.1 3.48 4.45 6.17 5.86 7.14 7.64 10.00 11.99

9.5 101.37 127.30 155.98 170.98 179.65 201.39 221.79 285.33 From 30.1 2.66 3.46 4.59 4.47 5.40 6.33 8.42 9.71

10 104.42 131.32 161.05 176.57 185.70 208.48 229.87 295.44 From 70.1 2.42 3.17 4.11 4.07 4.86 5.94 7.94 9.02


13 Import

ImpoRT SERVICES

one AccountHandle all your inbound shipments through a single account number, simplifying tracking and supplier control.

one CompanyTrust the world’s leading express company to take care of all your import shipments whenever your business needs them.

one phone CallYour suppliers phone our Customer Service Advisors in the usual way and we’ll handle the rest, giving you more time to manage your business.

one NetworkYour shipments travel through DHL Express' integrated delivery network, giving you the confidence in reliability that your business demands.

one priceWhatever the origin country of your import shipments, you know the charges before anything is sent, avoiding any later surprises.

one InvoiceIf you have one supplier or multiple suppliers from several countries, all your Import Express shipments will be shown on just one single invoice.

one SpeedThe same DHL EXPRESS WORLDWIDE delivery standard is promised for your inbound shipments as with your out-bound shipments. Your supplier only needs to have the shipment and relevant paperwork ready for our courier to make a pickup.

one more optionIf you need to send a parcel from United Kingdom to Tai-wan, but arrange and pay for this delivery in Bangladesh, DHL Express has a Third Country Billing option to do this. It adds more flexibility to your supply chain and more transparency on your costs when sending parcels from a foreign supplier to a branch office in another country.

HoW IT WoRkS

When you set up an Import Express account with DHL Express, you can receive shipments from more than 200 countries around the world and have complete control over the costs and process. Door to door. An Import Express account offers:

Departure from origin country

DHL courier collects the shipment from

the supplier

Your supplier calls his local DHL Express office

when a shipment is ready for collection

You request an Import Express account number from your

Sales ExecutiveCall your supplier

DHL Express delivers the shipment to the

destination address

DHL Express arranges customs clearance of the inbound shipment

Arrival in destination countryInternational transit

Rate and Service Guide14 14 Import

Express door-to-door international inbound delivery of document and non-document shipments by the end of the next possible business day, paid by the receiver or a third party.• Up to 70 kg piece weight• Available from over 200 origin countries• Customs clearance handled by DHL• Third Country Billing option• All the rates are in USD

Fast factsExample:

1. To import your 10 kg samples using DHL ImpoRT ExpRESS WoRLDWIDE from China to Bangladesh:

2. Identify the zone number for China on page 7. It is zone 3.

3. The intersection of zone 3 and a 10 kg weight in the table below shows the rate.



1. Identify the zone number of the destination country in the table on pages 7 & 8.

2. on the chart below, look up the weight that applies to your shipment and match the identified zone to locate the appropriate rate.

All rates are exclusive of sales tax or additional charges at origin, and any duties or taxes at destination. Service capability may change during the year.

DHL ImpoRT ExpRESS WoRLDWIDE

DHL ImpoRT ExpRESS WoRLDWIDE rates

Weight in kg

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8

Weight in kg

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8


0.5 19.77 29.15 40.80 50.03 50.03 52.67 55.31 65.84 11.5 143.26 159.88 196.29 242.04 256.54 291.20 326.62 414.45

1 27.63 38.44 51.29 62.57 63.17 68.45 72.45 86.88 12 145.79 162.85 200.01 246.25 261.62 297.96 335.92 424.61

1.5 35.49 47.73 61.78 75.11 76.31 84.23 89.59 107.92 12.5 148.32 165.82 203.73 250.46 266.70 304.72 345.22 434.77

2 43.35 57.02 72.27 87.65 89.45 100.01 106.73 128.96 13 150.85 168.79 207.45 254.67 271.78 311.48 354.52 444.93


0.5 32.95 40.80 52.46 63.23 63.23 65.84 68.51 79.05 14 155.91 174.73 214.89 263.09 281.94 325.00 373.12 465.25

1 40.81 50.09 62.95 75.77 76.37 81.62 85.65 100.09 14.5 158.44 177.70 218.61 267.30 287.02 331.76 382.42 475.41

1.5 48.67 59.38 73.44 88.31 89.51 97.40 102.79 121.13 15 160.97 180.67 222.33 271.51 292.10 338.52 391.72 485.57

2 56.53 68.67 83.93 100.85 102.65 113.18 119.93 142.17 15.5 163.50 183.64 226.05 275.72 297.18 345.28 401.02 495.73

2.5 63.12 75.62 92.08 110.76 113.15 126.32 134.42 160.57 16 166.03 186.61 229.77 279.93 302.26 352.04 410.32 505.89

3 69.71 81.45 99.03 119.97 123.06 136.82 146.28 178.97 16.5 168.56 189.58 233.49 284.14 307.34 358.80 419.62 516.05

3.5 76.30 87.28 105.98 129.18 132.97 147.32 158.14 197.37 17 171.09 192.55 237.21 288.35 312.42 365.56 428.92 526.21

4 82.89 93.11 112.93 138.39 142.88 157.82 170.00 215.77 17.5 173.62 195.52 240.93 292.56 317.50 372.32 438.22 536.37

4.5 89.48 98.94 119.88 147.60 152.79 168.32 181.86 234.17 18 176.15 198.49 244.65 296.77 322.58 379.08 447.52 546.53

5 96.07 104.77 126.83 156.81 162.70 178.82 193.72 252.57 18.5 178.68 201.46 248.37 300.98 327.66 385.84 456.82 556.69

5.5 100.03 109.39 132.66 164.07 170.56 188.03 204.22 265.71 19 181.21 204.43 252.09 305.19 332.74 392.60 466.12 566.85

6 103.99 114.01 138.49 171.33 178.42 197.24 214.72 278.85 19.5 183.74 207.40 255.81 309.40 337.82 399.36 475.42 577.01

6.5 107.95 118.63 144.32 178.59 186.28 206.45 225.22 291.99 20 186.27 210.37 259.53 313.61 342.90 406.12 484.72 587.17

7 111.91 123.25 150.15 185.85 194.14 215.66 235.72 305.13

7.5 115.87 127.87 155.98 193.11 202.00 224.87 246.22 318.27

8 119.83 132.49 161.81 200.37 209.86 234.08 256.72 331.41


9 127.75 141.73 173.47 214.89 225.58 252.50 277.72 357.69 From 20.1 4.52 5.11 7.09 7.61 9.28 9.93 13.00 15.58

9.5 131.71 146.35 179.30 222.15 233.44 261.71 288.22 370.83 From 30.1 3.45 3.97 5.27 5.81 7.02 8.22 10.94 12.62

10 135.67 150.97 185.13 229.41 241.30 270.92 298.72 383.97 From 70.1 3.14 3.64 4.72 5.29 6.31 7.72 10.32 11.72


Import and Export 15

CUSTomS SERVICES

Bonded Storage. Storage charges apply when the shipment cannot be released by Customs due to inaccurate or missing paperwork, or when the Shipper requests a Handover to Broker. Storage charges will take effect three calendar days after the freight arrival date or broker notification, whichever is later. The charge per day will be assessed locally.

Certificate of origin. Some destinations require certification for certain commodities. The purpose of the Certificate of origin is to authenticate the country of origin of the merchandise /goods being shipped. Upon request, or when the documentation is missing at origin, DHL will attach the certificate on behalf of the customer for a service charge determined locally.

Clearance Authorization.When the Importer of the shipment has specifically requested contact before the customs clearance process begins, DHL contacts the Importer for that authorization. This often helps the Importer to ensure that all clearance paperwork is first prepared. A service charge is determined locally and paid by the Importer.

Formal Clearance. Non-restricted merchandise based on value and commodity is usually cleared on a consolidated manifest for more cost and time efficient processing. DHL will assess a service charge when the importer however requests a single informal entry when the shipment is actually qualified to be cleared informally on the consolidated manifest.

Handover to Broker. At the customer's request, the clearance paperwork is transferred to an independent broker to handle customs clearance. DHL will assess a service charge per waybill to complete the handover. DHL is subsequently not responsible for the timeliness of the submission to Customs or for the release of the shipment.

Import / Export Duties. Duties are applied by Customs at the time of initial entry and these vary depending on contents, origin of shipment and import country. Additional duties may be applied by Customs after the initial customs entry when estimated duties were paid or when an entry is audited causing a change in the duty owed. These charges will appear on the duty invoice presented by DHL.

Import / Export Taxes. Taxes are applied by Customs on the value of the goods being imported.

Import paperwork. DHL will provide copies of import documentation for records previously supplied to the importer or ultimate receiver at an additional charge per entry. Copies of import documentation will be supplied by the importing Gateway when requested by the receiver. Copies of files for express manifested clearances are not available. The service charge is determined locally.



GETTING STARTED

1. payer account number and insurance details. please choose the method of payment. For transport charges to be paid by the receiver or third party, specify the payer’s account number. If this is not specified, the invoice will be sent auto matically to the shipper. To insure your shipment, please specify the value of your shipment.

2. Shipper’s account number. If you have an account number, please enter it here. If you do not have an account number, please leave this field blank.

3. Shipper’s name. Contact person.

4. Shipper’s reference. Enter any reference number that might help you to identify the shipment in the future. please note that the first TWELVE characters of the shipper's reference will appear on your invoice.

5. Shipper’s company name.

6. Shipper’s address.

7. Shipper’s postal code.

8. Shipper’s telephone, fax number or e-mail address.

9. Receiver’s company name.

10. Full delivery address.

11. Receiver’s postal code.

12. Receiver’s name. Contact person.

13. Receiver’s telephone, fax number or e-mail address.

14. Shipper’s authorization and signature. The shipper must sign and date the waybill, thereby confirming that the stated details correspond to the contents of the shipment, and accepting DHL’s terms and conditions as shown.

15. Shipment details. Enter the total number of pieces, the total weight rounded up to the nearest half kilo and the dimensions of your shipment in cm (length, width & height).

16. Full description of the contents. Give a full description of the items being shipped. The

information provided must be accurate. If there is insufficient space, the proforma or Commercial Invoice must give full details. The description of the contents on the waybill should then state “Refer to Invoice”.

17. For non-document shipments only. Enter the declared value of the shipment’s contents.

18. Services. Indicate the required service by marking the appropriate boxes.

19. Waybill number.

20. DHL Express will not deliver to post boxes.

3 8

13 20 15 16 1714

1

5

6

7

9

10

11

12

2

4

19 18


HoW To FILL oUT A WAYBILL


GETTING STARTED

HoW To WEIGH AND pAY

Volumetric weightYou may be sending a large, lightweight shipment where its volumetric weight exceeds its actual weight. If so, the cost of the shipment is calculated on the space your consignment takes up on the aircraft. This is a standard IATA method.

To calculate the volumetric weight of your shipment simply multiply the length (cm) x height (cm) x width (cm) of the shipment package and divide the result by 5000.

payment for DHL Express servicesYou can pay for DHL Express services either in cash, credit card or via bank transfer. You can open an account with DHL Express to pay via bank transfer. All account customers receive invoices on a pre-determined basis. For more details please get in touch with a Customer Service Advisor at your local DHL Express office or go to www.dhl.com

height

length

width


pRoHIBITED AND RESTRICTED CommoDITIES

Whenever possible DHL Express will provide its normal service to you. A variety of laws and regulations, as well as common-sense safety and security measures, however, prevent DHL Express from accepting certain commodities for transport.

prohibited – are not acceptable• Animals, fish, birds (live)• Human remains or ashes• Bullion (of any precious metal)• Cash (current legal tender) (bank notes, currency

notes and coins)• Loose precious stones• Complete firearms, ammunition, explosives /

explosive devices• Imitation or replica firearms, ammunition, explo-

sives / explosive devices• Illegal goods

Restricted – may be acceptable • Antiques and works of art• Banderols/tax stickers• Cigarettes• Dangerous goods• Firearms parts• Furs and ivory• Jewellery, watches, precious metals (other than

bullion)• Negotiable instruments in bearer form (whether

cash-like or not)• Toy guns, air guns


For contact details of the DHL Express office nearest to you please visit our web site at www.dhl.com.bd

©DHL©DHL ExpressDHL® and DHL Express® are registered trademarks of Deutsche post AG / DHL operations B.V. / DHL International GmbH Valid from January 1st, 2013

DHL Worldwide Express Bangladesh (pvt.) Ltdmolly Capita Centre (Level 4 & 5)76 Bir Uttam mir Showkat RoadGulshan-1, Dhaka 1212Bangladeshphone: +88(02) 9895810 Fax: +88(02) 8817406

CoUNTRY HEAD oFFICE ADDRESS: