DFW Airport Facilitation Update August 1, 2013 Slide 2 DFW
Airport Facilitation Update - August 2013 Recent (7/22) Customs And
Border Protection Passenger Experience 93 International flights
10,518 passengers 39% or 4,111 passengers waited over 60 minutes 34
flights either early or late by 15 minutes Terminal D 60
Immigration Lanes (not a facility issue) CBP Staffing Avg. 23 of 60
CBP Staffing Low point 10 of 60 DFW/AA has 19-21 Staff Assisting
Passenger lines extended to arriving gates Water deployed to
passengers waiting in line Peak wait times exceeded 3.5 hours Slide
3 DFW Airport Facilitation Update - August 2013 3 How DFW is
Trending Slide 4 DFW Airport Facilitation Update - August 2013 4
How DFW is Trending Slide 5 DFW Airport Facilitation Update -
August 2013 5 How DFW Compares to Other U.S. Airports Slide 6 DFW
Airport Facilitation Update - August 2013 DFW Responses
2008-Present 6 Terminal Facility/Process Optimization Customer Care
and Response Global Entry Kiosks Enrollment Marketing/Public
Relations $100 for 5 Years TSA Pre-Check Included Automated
Passport Control 30 Kiosks November 2013 Deployment Slide 7 DFW
Airport Facilitation Update - August 2013 DFW Responses
2008-Present 7 CBP and TSA Undergoing Evolution of their Business
Models Changing Nature of Security Threat Evolving Airline/Airport
Business Models Political Pressure Advanced Technology Core shift
from Labor-Intensive Process to Automated, Global, Seamless System
Frequent Customers Global Entry All Customers APC and Pre-Check
Staying ahead of change during business model transition Mitigate
Customer Impacts Universal Passenger Processing Standard (30
minutes) Legislative Policy Advocacy Slide 8 DFW Airport
Facilitation Update - August 2013 Aviation and Security Policy
Development in D.C. FY 11 Partial FAA Shutdown, 4,000 Furloughed FY
12 FAA Reauthorization (After 23 Attempts) FY 13 Sequestration
Disruptions AIP Raid FY 14 Sequestration Part 2 Unresolved Issue
Who Pays? Federal, State/Local, Airports, Airlines, Passengers
Biometrics, Exit Lane Staffing, CBP Reimbursement Agreements,
Explosive Detection Systems Systemic Approach Innovative New Policy
Advocacy Models and Messaging VISA Reform, Trusted Traveler
Reciprocity Alliance with Travel Industry Focus on Economic Impact
and Customer/Constituent Experience 8 DFW Responses 2008-2013 Slide
9 DFW Airport Facilitation Update - August 2013 Media on DFW
Customs Wait-Times 9 Slide 10 DFW Airport Facilitation Update -
August 2013 Social Media 10 Slide 11 DFW Airport Facilitation
Update - August 2013 Canada NEXUS Mexico SENTRI Netherlands FLUX
South Korea SES (SMART ENTRY SERVICE) Limited Pilot Programs United
Kingdom Germany Qatar Under Development Panama Israel New Zealand
Australia 11 International Reciprocal Agreements Aligned with U.S.
Global Entry Slide 12 DFW Airport Facilitation Update - August 2013
12 Questions and Comments Slide 13 DFW Airport Facilitation Update
August 1, 2013
