Dexterity LIVEchat Features V3

PRESENTED BY: SCOTT BIGELOW

DEXTERITY

OBS HOUSE, TACONIC ROAD, GREENWICH CT 06831 OBS BUILDING MARGARITA HEIGHTS, BATANGAS, 4200 PH

LIVEchat Features

dexterity-leads.comTel 860 - 337 – [email protected]

Dexterity – LIVEchat Features Dexterity LIVEchat now provide a closed protocol (like LivePerson and BoldChat). This elements dependency on XMPP networks like Zopim, Olark, and ClickDesk.

Offering native apps (similar to LivePerson and BoldChat) for web browsers, Windows, Mac, iOS, Android, iPad. Olark, Zopim and ClickDesk. Most other providers do not offer native desktop apps and are dependable on a 3rd party IM applications. Some of them do not have native mobile apps either designed for mobile phones or tablets etc.

Offering a manual lead system, Dexterity LIVEchat can deliver leads to your email addresses, canned responses, customer message preview and more.

Dexterity LIVEchat will fully customize our widget with CSS without any additional fees. The customization can differ from domain to domain, page to page... Offering white label for free even in the Regular Plan.

• The price is not listed as per seat, and is 24/7 online coverage, all in for only $299/month or less.• No limitation as to the number of chats, number of agents etc.• All year round support no matter what holidays are in place.


Chat toolsChatting is simpler with Dexterity LIVEchat. Our specialist have all the tools and information they need to provide quick and painless customer service using...

Message sneak-peekWe can literally take a look into your website visitors minds using Dexterity LIVEchat. Everything that a website visitor is typing within the Dexterity LIVEchat support window is visible, even if they don’t send it over.

Message sneak-peek allows us to both prepare your answer and discover other problems that normally would go unnoticed.

Canned responsesWe don’t have to type in the same answer over and over again. Work smart by creating a canned response: a pre-made answer to a popular question that can be recalled with just a few keystrokes.

We save time by creating canned responses for discount information, you’re pricing and links to specific places on your website.


Visitor informationDexterity LIVEchat provides your business all the necessary visitor information needed to close a sale or solve a support case, for example visitor’s location.

Each chat will be closed with a website visitor survey, asking for information your business may require such as their email, phone number or any other crucial pieces of information, this way your business will not have to ask for it as Dexterity LIVEchat has already successfully obtained it.

Chat tagsTagging your chats will provide your business access to a whole new level of customer data. By adding a short label to a chat, your business will be able to look up statistics for a particular type of inquiry or sale only. Example, your business may want to check what the current customer satisfaction levels for LIVEchat’s are.

You will know exactly which inquiry's or sales are the hardest and require some extra time to handle.

File sharingBoth our LIVEchat experts and your website visitors can use Dexterity LIVEchat to exchange files. No need to use irritating links or email attachments. Simply drag and drop a file in to the Dexterity LIVEchat window. Dexterity LIVEchat will do all the rest.

Using Dropbox to manage the files your business wants to share? No worries, Dexterity LIVEchat Support Services have an integration for that too!


TimelineWhen addressing returning website visitors, Dexterity LIVEchat professionals always need to check up on previous communication to ensure the best service. With Dexterity LIVEchat, all previous chats are readily available in the chat window. No need to switch back and forth between the chat and the archives.

Chat archivesAll chats are stored and can be accessed later on. Using rich filtering options, Dexterity LIVEchat will be able to quickly find conversations that include a certain phrase, were handled by a particular LIVEchat agent or if it happened during a specified time frame.

TransferOur LIVEchat experts work as a team and exchange chats when necessary. Its extra handy when your business may encounter cases that only a particular member of the team can handle.

Chat transcriptsYour business, our LIVEchat experts and your website visitors can get whole conversations for future reference by sending them to a specified email address.

Visitor banningOur LIVEchat experts can easily deal with disruptive visitors by blocking their access to your Dexterity -LIVEchat for a set amount of time.


CustomizationDexterity’s team of designers will intergrade your LIVEchat window as part of your website, using Dexterity LIVEchat’s customization options. Each part of the LIVEchat window can be customized to make it work with the rest of your website’s design.

Chat window themesYou can choose from four distinct styles when choosing the look for your LIVEchat window. After picking a style, you can change the color of the chat window to make it blend in with the colors on your website.

Company logoWe display your company logo within the chat window to let your website visitors recognize that they are contacting the right people. The extra trust is especially important if you are managing transactions or handling vital information over LIVEchat support service.

Messages and labelsLIVEchat window messages can be adjusted to make them more relevant for you company. For example, you can change the LIVEchat window label from the generic ‘Chat with us’ to ‘Schedule a sale’ to let visitors know what the purpose of your chat is.

LanguageWhat a better way to greet international clients than in their own language? Your LIVEchat window will allow your business to translated into 40 languages, which will allow you to greet both domestic and international website visitors in their native tongue.


CSS customizationWith a bit of CSS magic, you can easily change any part of the LIVEchat window, both in terms of looks as well as behavior. To get you started, Dexterity’s engineers have prepared a selection of material for the LIVEchat window configuration. We’ll also be glad to help adding more as you require!

Social media buttonsSimply add you’re businesses Facebook, Twitter or Google+ profile address in the settings and your website visitors will be able to reach your fan page straight from chat.

Agent profilesWe make our customer service more personal by customizing our LIVEchat teams profiles.

Engagement graphicsEach graphic used for engaging your website visitors can be changed to encourage them to start even more chats.

Engaging customersWe increase the chances of chatting with your website visitors. Make your chat more visible by adding an eye-catcher and chat buttons. Chat invitations will help us reach visitors automatically.


Automatic greetingsDexterity LIVEchat can detect when visitors take certain actions on your website and issue chat invitations based on those actions. For example, you can set up an invitation with a help offer that will trigger when a visitor has seen several of your help pages.

Apart from the initial setup, everything related to those invitations will happen automatically.

Personal greetingsTo complement your use of automatic chat greetings, we can issue personal, on-demand chat invitations to visitors on your website.

This feature allows to us engage valuable prospects that would otherwise leave your website without chatting.

Eye-catchersWe make sure your visitors can always spot our chat window by using a custom eye-catcher. The eye-catcher is a graphic that draws extra attention to your Dexterity LIVEchat pop-up.

You can either use an eye-catcher from our gallery of ready-made graphics or upload your own eye-catcher that would go in line with your website’s style and design.


Embedded and pop-up chat windowYou can choose a chat window that is embedded on your website and follows the visitor around when he or she switches pages. It works great if you want to make help always available.

The other option is to use the pop-up chat window, which opens in a separate browser window.

Pick this window type if you want to keep the chat and your website separate.

Chat buttonsButtons are a less invasive way of providing a chat option to your visitors. They work great for pages where the visitor decides if he or she needs help via chat, for example a self-service support page

IntegrationsConnect Dexterity LIVEchat with the tools you already use. Dexterity LIVEchat integrates with dozens of popular third party apps and services.

Google AnalyticsSee how big of an impact Dexterity LIVEchat has on your business using the Google Analytics integration. It allows you to track LIVEchat related events in your Analytics reports. Using these reports, you will be able to see how customers who chatted with you act on your website, how many of them proceeds to checkout and more.


FacebookOpen up another channel of communication with your customers by placing Dexterity LIVEchat option on your Facebook page. This integration will allow you to greatly increase the number of chats you are getting and get more chances at turning visitors into customers on Facebook.

SalesforceUse your sales data during chats with customers and update contact with just one click. The Salesforce integration helps your sales in two ways: it allows you to look up leads directly in Dexterity LIVEchat and it makes it possible to store customer data from chat in Salesforce.

WordPressWhat an easier way to install Dexterity LIVEchat on your website than using the WordPress integration? In just a couple clicks, you will be able to get the LIVEchat plugin for WordPress and upload it without having to manually edit any code.

More integrations

Getting feedbackSee how satisfied your customers are. They can leave a rate after a finished chat.


Chat ratingsAt any point during a chat, your customers can use the intuitive ‘thumbs up’ or ‘thumbs down’ buttons to rate the service. Chat ratings show the agents if they are doing a good job and give you valuable information on the state of your customer service.

Rating commentsWhen rating an agent, visitors can leave short comments that give you additional information on what went right or wrong during a chat.

We operate on the same page as our clients Most current website visitors experience using a chat support window that is designed to pop up outside of your website, using a separate browser. The concern here is that a lot of browsers used these days have a pop up blocker that is built into the browsers interface, and can naturally effect the amount of website chats your website can receive.

Having the chat window pop-up separately also disengages the visitor once they move back to a website, it can easily be forgotten once the customer goes back to surfing the website. At dexterity, our approach is more proactive because our system will engaged all visitors that come to visit your website.

The system has a window that pops-in (within the frame of the website) meaning that it is in view of your website visitor at all times, so Dexterity’s LIVEchat support window will not lose your website visitors attention while they continue to browse.

Documents

Dexterity LIVEchat Features V3